Saccos celebrate Customer Service Week in style to lure more members

By Wycliffe Musalia

Savings and Credit Cooperative Societies celebrated the October Customer Service week in style, enticing and lobbying new membership registration, owing to the 2019 theme.

The celebrations which took place from October 7 to 11 2019, saw different society members and those intending to join walk away with goodies courtesy of Saccos management team.

Part of the rewards included T-shirts, umbrellas, hand bags, pens, cake-and-coffee breaks, with some for instance, Kenya Police Sacco Kisii branch, going to an extent of checking walk-inmembers’ BMI, blood pressure and diabetes with the assistance of a medical practitioner.

The 2019 Customer Service Week theme is The Magic of Service, which recognizes that good service is magical.

Good service can turn an unhappy customer into a satisfied long term customer. It can turn an occasional customer into a repeat customer, and it can turn any customer into your biggest fan and advocate.

Customer Service Week is an international celebration of the importance of customer service and that of the people who serve and support customers on a daily basis.

The celebration program Imarika sacco customers served with cake-break during customer service week

has been sponsored by the Customer Service Group since 1991. The group provides howto information; celebration materials imprinted with the official Customer Service Week logo; and inspiration from the hundreds of service and support professionals who share their celebration stories, plans, and ideas.

Customers being served with drinks and cake-break at Kenya Police Sacco branch. Photo|Courtesy

Ushuru Sacco Members share breakfast during customer service week. Each year, thousands of companies across the world celebrate Customer Service Week. They represent leading financial institutions such as Saccos and banks, healthcare, insurance, manufacturing, retailing, hospitality, communications, NonGovernmental Organizations (NGOs), and educational organizations, as well as government agencies, and among others.

The 2020 Customer Service Week will be celebrated from October 5 to 9.