Contact | Fall 2023

contact FALL/2023

Mimy Ortiz has worked in the call center for more than 13 years. She started as an appointment scheduler and after years of dedication and promotions, is now the Call Center Manager.

Mimy oversees a staff of 13 who play a key role in fielding phone calls, live chats on our website, text messages and My Chart messages.

Multiple channels of communication are essential to make it as easy as possible for patients to connect with the Clinic and get the information and appointments they need. “I was one of two appointment schedulers when I started,” says Mimy. “At that time, we had about 5,000 calls per month. Today our call center gets 25,000 to 30,000 calls per month.”

While the main request from callers is a medical, dental or mental health appointment, the call center staff is also fielding questions regarding

medication concerns and refills, emergency room follow ups, insurance enrollment, referral requests and so much more. “Our job is to be solution-finders for our patients. We are often their first line of contact and they rely on us to help coordinate their care.”

“I don’t answer calls daily, but when it’s busy I join my team,” says Mimy. “I love talking to and helping people. Every call is different, but often — especially with new patients — there’s a sense of relief when they get to us. Even if it’s not something that the Clinic does, we are able to guide them, educate them and provide them with the resources they need to make informed decisions.”

“Our job is to be solution-finders for our patients.”

MIMY ORTIz

Answering the call

A REALLY GOOD TIME

B- ING- O

The 6th annual Let’s Get Real cocktail party was hopping as more than 250 executives and producers from the unscripted, reality television industry packed SecondHome Hollywood to honor Jen O’Connell and Rebecca Quinn, Co-CEOs and Co-Founders, Velvet Hammer Media (VHM). The evening raised more than $170,000 for patient services.

Thank you to Co-Chairs Hayden Meyer, David Eilenberg and Eric Hoberman for making the event such a success!

The drinks were flowing and bingo cards went flying at The Young Professional’s Drag Queen Bingo Night at Hamburger Mary’s on July 19. Hosts Bingo Boy and Borgia Bloom brought the sass, fab prizes and laughter to the more than 200 attendees that packed the house to raise money for patient services.

Pampering new moms An afternoon of pampering

was just what the doctor ordered. On May 11th, we hosted our second annual Mother’s Day celebration for new moms. Patients were treated to massages, manicures and an artful flower arranging lesson. Everyone went home with a beautiful flower arrangement that they made.

Going viral for Saban At this exciting inaugural event, professionals

across the digital, influencer and creator space united to raise more than $100,000 for patient services. Rhett & Link, Mythical Entertainment and Adam Kaller, Hansen, Jacobson, Teller, Hoberman, Newman, Warren, Richman, Rush, Kaller, Gellman, Meigs & Fox, LLP were honored that evening for their philanthropic work and passionate support of Saban’s vision of achieving health equity in Los Angeles. Thank you to event chair Brent Weinstein and to UTA for donating the event space.

Honorees Rhett, Adam Kaller and Link

Preparing for the school year Back to school

FACT

energy was lively as more than 150 patients attended our Back to School extravaganza.

Kids and teenagers alike received dental screenings, vaccines and new backpacks filled with school supplies and other goodies to start the school year right. A special thanks to Blue Shield of California Promise Health Plan for sponsoring the event.

In Memoriam

Backpacks should not weigh more than 10% of a child’s weight.

Heavy backpacks can cause neck, shoulder and back pain, and can create long-term problems.

Jerome Sheldon Moss MAY 8, 1935 – AUGUST 16, 2023

The Clinic remembers longtime friend and supporter Jerry Moss. A recording executive and co-founder of A&M records with Herb Alpert, Jerry first began supporting the Clinic in 1972 with a gi� of $10,000 that literally saved the Clinic from having to close its doors. The Friends honored Jerry and Herb at their Annual Dinner Gala in 1988 and they remained Clinic supporters for decades. Friends Board Member Ellen Hoberman recalls, “Herb and Jerry were beloved. The outpouring for the Clinic Dinner was overwhelming and we had to move to the Beverly Hilton to accommodate everyone who wanted to attend.”

A&M’s roster of artists included The Police, Quincy Jones, Aaron Neville, Bryan Adams, The Carpenters, Peter Frampton, Cat Stevens, Janet Jackson, Soundgarden, Sheryl Crow, Suzanne Vega and many, many more. He will be missed.

Proud since 1967 The Saban crew was all decked out and in full force at the 2-day, Los Angeles Pride in the Park festival at LA State Historic Park. Our colorful booth engaged attendees with educational trivia, giveaways and promoted Clinic services, including a free PrEP trial (A daily pill that reduces the risk of contracting HIV by 99.7% from sex).

Our PrEP campaign is a part of the Ending the HIV Epidemic (EHE) efforts, a federal initiative, with the goal of reducing new HIV infections in the US by 90% by 2030. The campaign specifically targets the Latinx/Hispanic community, with information available in both English and Spanish due to the profound health disparities experienced by the Latinx/ Hispanic community.

In 2019, Latinx/Hispanic people accounted for 29% of the 36,801 new HIV diagnoses in the US. This community remains at an increased risk of acquiring HIV when compared to other groups. The lifetime risk of acquiring HIV among Latinx/Hispanic individuals is nearly 3 times higher than white individuals. The risk is even higher for Latinx/Hispanic men who have sex with men (1 in 5), even when compared to white men who have sex with men (1 in 11).

The Clinic has been part of curbing the HIV epidemic since the 80s. Our work here continues, as despite the proven high effectiveness of PrEP at preventing HIV, PrEP uptake remains low, especially among the Latinx/Hispanic community. sabanprep.com

4 7 T H A N N UA L D I N N E R G A L A Monday, November 6th, 6:00 PM Wilshire Garden, The Beverly Hilton HONOREES

Bela Bajaria CHIEF CONTENT OFFICER

F R I E ND S L E A D E RS H I P AWA R D

Richard Weitz CO-CHAIRMAN

L E NNY S O M B E RG AWA R D

co-chairs Sam Fischer, Ellen Hoberman, David Nevins, Dana Walden

34th Annual Holiday Party

sabancommunityclinic.org/gala

SATURDAY, DECEMBER 9TH

Holiday cheer is plentiful at this feel-good annual giveaway which provides food, toys, books and other essentials to Saban Kids Club members and their families. This year’s event will be held on a Saturday.

To support the event with a donation, sign up to volunteer or purchase an item on our Amazon wish list, please visit sabancommunityclinic.org/holidayparty

Saban Community Clinic 8405 Beverly Boulevard Los Angeles, CA 90048

@sabanclinic