Warm Welcome Magazine - November Issue

Hotels . Travel . Bars & Pubs . Food & Drink Restaurants . Health & Lifestyle . Shows & Events

CONTENTS

4

14

Hotels

Technology

24

34

Cleaning and Hygiene

Uniforms

40 Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

The Belfry Hotel & Resort launches new luxurious ‘all-inclusive’ package The Belfry Hotel & Resort has launched a new all-inclusive package bringing together all the best The Belfry has to offer. Priced from £109 per person*, The Ultimate Staycation package includes an overnight stay with lunch, dinner, breakfast, a spa treatment, a round of golf, mini golf, disc golf and access to the driving range.

Commenting on the new package, Chris Eigelaar, General Manager at The Belfry Hotel & Resort said: “The pandemic has had a huge effect on the travel industry and has redefined the way we travel.

Our guests are looking for a sense of escape, especially after lockdown, and as travelling and dining out has become more of a luxury, rather an a regular treat, we are finding that our guests want to indulge in longer, more luxurious breaks closer to home which include everything they could need for a truly relaxing trip.

“As a result, we have launched The Ultimate Staycation package so our guests can experience every part of the resort, from golf and the spa to our impressive selection of restaurants, guaranteeing a relaxing yet exciting staycation. The Belfry offers guests a safe and peaceful escape surrounded by extensive outdoor space, the resort is nestled in 550 acres of green space,

away from the bustling city centre, yet is just a 20-minute drive from Birmingham.”

The Belfry’s new luxurious all-inclusive package includes dinner*** in The Ryder Grill, offering dishes created from only the highest quality locally-sourced ingredients, and lunch in a restaurant of the guests’ choice. Options include The Ryder Grill; Sam’s Club House, where guests can dine enjoying the stunning views across the PGA National Course; the resort’s family-friendly Italian restaurant, Rocca’s Pizza Pasta, and the Brabazon Bar, which offers an impressive selection of fine wines, Champagne and cocktails; followed by a full English breakfast the following morning.

The Belfry is renowned for its worldclass golf courses and during their stay guests can improve their game with a round of golf on The Derby.

Where players can explore the course’s strategically placed bunkers, water hazards and well-designed risk and reward holes, on any one day of their stay. The package also includes a round of Ryder Legends Mini Golf, 12 holes of competitive fun through The Belfry’s miniature versions of some of the most iconic holes in Ryder Cup history; Disc Golf, and a bucket of balls each at PGA National Academy Driving Range.

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After a day on the course, guests can unwind in The Belfry Spa and enjoy a relaxing 30-minute spa treatment with options including an express facial; shoulder, neck and scalp massage; back, neck and shoulder massage; and an invigorating foot treatment and time to relax by the pool.

When booking The Ultimate Staycation package, guests can opt for a four-night stay and pay for the price of three, and those staying three nights or more will receive a complimentary room upgrade.

The Belfry is also offering flexible cancellation policy**.

To ensure a safe visit for guests and a safe working environment for their teams, The Belfry has launched their ‘Our Pledge To You’ initiative to showcase the resort’s commitment to meeting the highest standards cleanliness procedures and protocols across all areas of the resort. The Belfry has also been awarded the ‘We’re Good to Go’ industry standard which recognises that they have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and aid social/physical distancing.

For more information, please visit www.thebelfry.com

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Opening date for major new hotel different and will stand out from the crowd. In newspaper terms, this is a real exclusive!

“Coventry is world renowned for its Mid-Century architecture and design and the Telegraph Hotel celebrates that throughout as well as nodding to its history as a newspaper office. There is simply nothing like it in the Midlands.

“We believe it will become an attraction in itself and will draw people to the city purely for the experience, as well as giving visitors an offer and level of service that is one of the best in the region.

“We are really excited about Forme & Chase restaurant and bar, and our rooftop bar which we believe will be great attraction in a city that is really going places “Coventry is a very vibrant city with many exciting developments and events including the upcoming City of Culture year in 2021, which will attract millions of people to the city.”

Coventry city centre’s new Telegraph

family who started and until recently owned the newspaper – which includes its own hot tub and terrace.

After two years of construction and £15m of investment, the former Coventry Telegraph headquarters have been transformed into a luxury hotel that celebrates the cool Mid-Century style of the building.

The building’s Mid-Century features and artefacts have been retained and signature period furniture and art pieces have been acquired to feature in the public areas.

Hotel is to open its doors to guests on November 18, it has been revealed.

Created by Complex Development Projects, the hotel sets out to bring glamour and charisma to the Coventry hotel market featuring a large bar, conservatory restaurant, conference suite and roof top bar.

The Telegraph Hotel features 88 individually designed air-conditioned bedrooms including loft style penthouse suites on two levels. Two panelled Board rooms are available for private dining and meetings and there’s a library of post war design and newspaper heritage.

The hotel’s most luxurious room is the Lord Iliffe Suite – named after the

There is also the spectacular Winter Garden – which is made up of 11 bedrooms overlooking a private, glazed indoor terrace only accessible from these rooms.

The hotel will be operated by Bespoke Hotels, the largest independent hotel company in the UK. Amy Windsor, General Manager of the Telegraph Hotel, said: “The Telegraph Hotel has been five years in the planning and it is great to see it coming together ready for opening.

“We have worked closely with the developers and interior designers to produce a hotel that is genuinely

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Conferencing, weddings and events are well catered for with the Editors function space – capable of accommodating up to 160 guests across a range of layouts.

There are also two private rooms – the Boardroom and Directors – which can each accommodate up to 12 people for smaller meetings and private dinners.

The hotel also features its all-day bar and restaurant dining experience, Forme & Chase for a full meal, light bites, celebration dinners, afternoon tea and more.

The south-facing Generators rooftop bar overlooking Belgrade Square offers a year-round outdoor experience which is ideal in the Covid environment.

For further information about the Telegraph Hotel or to book a stay or meal visit www.telegraph-hotel.com

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CONRAD London St. James Announces plans to create a new destination for food and drink At the heart of one of London’s most

symbolic boroughs, Conrad London St. James will be taking centre stage with the opening of four new food and drinks concepts in Westminster. The hotel, set in Constitutional London and a stone’s throw from London’s most-visited landmarks including Buckingham Palace, Westminster Abbey and the London Eye, is investing £1.75 million in creating exceptional and pioneering eating and drinking concepts. Designed to provide a true British experience, and with the area’s community and global travelers in mind, the hotel will launch a new signature restaurant; a contemporary take on the traditional London pub; an afternoon tea lounge, and the addition of the hotel’s first cocktail bar. Significantly, Michelin-starred chef Sally Abé has been appointed as Consultant Chef.

The hotel has appointed leading designers Wilson Associates to create stunning interiors to bring to life a

very London pub; a glamorous new restaurant inspired by pioneering women; a seasonally-influenced and elegant cocktail bar; discreet private dining, and an afternoon tea lounge.

Beverly Payne, General Manager of Conrad London St. James, said: ““We have an iconic location and we are expanding our concepts to equally offer delicious food. We are so excited to welcome Sally who has already had a considerable impact on the London dining scene and focuses on creating exquisite dishes using the best of British produce.

“Working alongside Sally over the past few months has shown us what a remarkable talent she is, and in spite of all of the trading challenges we’re dealing with, we are absolutely confident that we have everything lined up to make a real mark on the London dining scene. Our new concepts will provide the ideal settings for Sally to demonstrate her versatility and to

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continue to champion and empower women in hospitality.” Sally Abé said: “This is the opportunity I’ve been looking for. The partnership with Conrad London St James gives me a chance to fulfil my ambitions to create dishes and menus that show every aspect of my passion for seasonal British food.”

The first new refurbished concept, the Blue Boar Pub, is set to open this December and will be reflecting a modern take on a classic London Pub. Refined and upheld through all aspects of the dining experience, the menu will feature great wines, craft beers and premium and local gins. The other concepts are scheduled to open in spring 2021.

Sally Abé is currently Head Chef at the Michelin-starred Harwood Arms in London’s Fulham, she was named ‘Chef to Watch’ in the National Restaurant Awards 2019, and Chef of the Year in the Estrella Damm Top 50 Gastropubs 2020.

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Behind the Design Paragon 700 Boutique Hotel & Spa, Italy pool for guests to enjoy – all in the heart of the city- a true rarity!

- The palace’s former water chamber has been transformed into a unique spa offering a Turkish bath, Himalayan salt wall, multi-sensory shower and a natural whirlpool dug into the ground.

- The former olive oil chamber has been transformed to create a wine cellar.

- Beautiful original majolica tiles, which have been brought to a new life in Bar 700. On the back of some of the tiles is an M stamp, the brand of a famous workshop owned by the three Massa brothers, ceramics masters of early 18th century Naples, suggesting the building was once in Neapolitan hands.

- The most ancient parts of the building from the 1700s including fireplaces, stone vaults and stunning frescoes.

- Many other smaller details and treasures such as a wooden door with peepholes typical of 17th-century cloisters that suggest that the Palazzo once housed a convent.

A tranquil oasis in the heart of Puglia’s

White City Ostuni, Paragon 700 Boutique Hotel & Spa is delighted to share the design details of its meticulous restoration, which has brought the former 17th Century red palace back to its former glory. After falling in love with the historical building that lay empty for over 40 years, owner and interior designer Pascale Lauber worked with conservationists to uncover the mysteries of the multi-secular Palazzo Rosso. Over three years, an eclectic combination of traditional handcrafted techniques and contemporary flair saw the beautiful building transformed into a stunning 11-bedroom hotel for guests to enjoy.

A Beautiful Building with Stories to Tell Always at the centre of Ostuni’s social and cultural life, Paragon Boutique Hotel & Spa has a fascinating history and its walls tell turbulent tales of times gone by. Once the home of Ostuni’s first mayor, Don Paolo Tanzarella, the building has also housed the Biennial exhibition of the Industrial Technical

Institute, the city’s Scientific High School and latterly the barracks of the powerful Italian Customs and Financial Police. With preservation and celebration of the building’s history central to the redesign, guests can uncover a story behind every design detail at Paragon 700 Boutique Hotel & Spa. Here are just a few to look out for: - The Pompeii Red façade- in the 18th century, Pompeii Red became a fashionable status symbol as the pigment was the most expensive on the market. Cladding an entire façade in the red shade was, therefore, an ostentatious display of wealth and even more so amongst the whitewashed buildings of Ostuni.

- The Private Garden- at the turn of the 17th century, Puglia developed many public green spaces. The Palazzo, of course, had to have a private one: an extraordinary garden laying, protected, behind high stone walls. A symbol of wealth and leisure, today the space is enhanced by a row of Tuscan style columns forming a path towards the beautiful orange grove and swimming

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Interior Design Interior designer and architect Pascale Lauber of ID Living-PL and joint owner Ulrike Bauschke have shaken up the rules of real estate and interior design in projects all over the world, from Romont, Lausanne and Verbier, Switzerland; to Paris, New York and Cape Town, and Paragon 700 Boutique Hotel & Spa is no exception.

Every space of the hotel and each of the 11 bedrooms and suites has been individually curated with Pascale’s trademark creative association of old and new art, objects and furnishings in a head-spinning and personal mix.

Guests can expect the unexpected with repurposed light fixtures, South African sofas and headboards, gazebos from India turned into bathtubs, closets and night-stands from Puglia, unconventional sculptures and gorgeous paintings by the London artist Suzanne Lipsey or Giuseppe Ciraci.

For more information on nightly rates at Paragon 700 please visit: www.paragon700.com

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Moore House Cocktail Company launches pre-bottled cocktails in a range of sizes for on-trade serves

The Moore House Cocktail Company, specialist in premium, handcrafted, pre-batched cocktails, has launched a range in new larger packaging formats to target the on-trade, alongside two limited edition cocktails for Christmas.

Assisting venues to trade more easily, the pre-batched collection streamlines operations and relieves the pressure created by time constraints and fewer staff. Reducing the need for contact with numerous ingredients and barware, the range offers the additional benefit, in the current climate, of delivering a safer and more efficient service for customers.

The Moore House Collection includes: • Classic Martini (London dry gin, a dash of vermouth – ABV 31%) • Margarita ‘Cristal’ (premium silver tequila, Cointreau, citrus – ABV 33%) • Old Fashioned (premium bourbon, muddled cane sugar, Angostura bitters – ABV 36%) • Espresso Martini (espresso, Kahlua, premium vodka – ABV 19%)

• Manhattan (premium bourbon, Cocchi Di Torino and Carpano Antica vermouths, bitters, Luxardo cherry juice – ABV 33%); • Negroni (Tanqueray gin, Campari, Cocchi Di Torino – ABV 28% and special seasonal editions: • Salted Caramel Espresso Martini (premium vodka, espresso coffee, Kahlua & salted caramel syrup - ABV 19%) • Spicy Margarita (premium silver tequila infused with Habanero chillies, Cointreau & citrus formula - ABV 33%) Made using only the highest quality ingredients, the cocktails are available in 100ml bottle single serves (from £8.50), and 200ml bottles, providing three cocktails (from £16), as well as, for behind the bar dispense or for sharing, 350ml and 500ml bottles, pouring five (£25.90) or seven serves (£29.50).

Attractively packaged, the cocktails can also be taken-away or featured on delivery menus.

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Stephen Moore, Founder of Moore House Cocktail Company said: “We have created our premium range to offer the trade a compelling solution to meet the growing demand for pre-batched cocktails. We want to collaborate with exceptional bars, pubs, hotels and restaurants to make Moore House a ‘must stock’ product range. By providing on-site training, evolving the collection to include seasonal variations and the creation of branded premium barware and display units, we hope our collection will excite the trade and in turn consumers.”

On-trade enquiries please email hello@moorehousecocktail.co.uk Moore House Cocktail Company Westbourne Studios, 242 Acklam Road, London W10 5JJ www.moorehousecocktails.co.uk Tel: 020 8065 5479.

T:MHCocktailCo I: @moorehousecocktailscompany F: Moore House Cocktail Co.

Costa Coffee reveals new Christmas reusable cups and festive decorations

Coffee lovers rejoice once more! The

Nation’s Favourite Coffee Shop*, Costa Coffee is spreading yet more Christmas cheer by unveiling a sparkling new range of reusable coffee cups and festive decorations, available to purchase from Costa Coffee stores from Tuesday 3rd November 2020.

The perfect stocking filler Busy on-the-go coffee lovers can lo ok to add a bit of Christmas sparkle to their everyday by ordering their favourite Costa Coffee drink in a NEW! Festive Sparkle Cup. With its curved design, this festive reusable cup mimics the look of the already iconic red takeaway cup but with that extra something special to reflect the most magical time of the year. It’s perfect for on-the-go coffee lovers as it can also be used across Costa Express machines nationwide.

Oh, so instagramable! A perfect twoin-one gift for that coffee enthusiast in your life, say hello to the NEW! Snow Globe Cup. A transparent reusable cup, featuring snowflakes and glitter, sees the lid transform into a snow globe.

Complete with a polar bear and snow, it depicts the ultimate Christmas scene!

Customers can also save 25p when using a reusable cup - making it the most perfect festive gift for the coffee lover in your life!

A new tradition in the making…

Costa Coffee has also introduced a range of NEW! Ceramic Christmas decorations, which are similar to some of the beautiful designs found on the highly anticipated Christmas takeaway cups range.

From a polar bear and a penguin finding the perfect tree to a brown bear carrying a beautifully wrapped gift, these decoration showcases a little moment of happiness that we will all want to savour this year.

Costa Coffee’s Christmas food menu, festive takeaway cup designs and NEW festive merchandise will be available in stores nationwide from Tuesday 3rd November 2020. With more information available to view online at: costa.co.uk

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Get an App4 the future of your business

Over the last 7 months, the team at

APP4 have experienced some very big changes in the way we operate as a business, where we work and indeed, which customers have made the decision to allow us to produce them a website and/or bespoke app for their businesses.

Right from the beginning of lockdown, just like the rest of the UK, we were sent home and had to adapt very quickly to work remotely. With the support of the board of directors, we were able to ensure that we really kept the flow of new and existing businesses open and help them through the difficult and uncharted shopping behaviours that have been forced upon every age group, every product and across every hour in some cities.

We, as a business, have invested heavily into our team, resulting in 10 new hires since February this year. This increase of people has meant we have seen a change of performance, a change of process and indeed, the DNA of the business has also changed as we move to our goals of growth in customers as well as reach across the UK and beyond.

Our product has improved significantly, as a result of constant enhancements to ensure that we are not only ahead of our competitors, but also not moving

away from the core benefits of our systems for all our customers to use.

In terms of new customers, we have seen growth in excess of 62%, based on the numbers at the beginning of the year to the middle of October and these new customers have come from a much more diverse customer base that we have had before. This is the wanted view of most hospitality business owners, now moving to an app-based ordering system, either online from home, Click and Collect and indeed, Order to Table.

Let me give you some statistics around what we have completed for businesses that work with us: • In 2020, we have handled so far, over £26m worth of orders via our apps and websites

the switch from Monday – Wednesday trade from the traditional Thursday – Sunday trade. Also, having your own app increases the average spend, per customer, by £6. Put this with the ZERO Commission, it means that across a year, with a business that does 250 orders per week, App4 is saving each restaurant £8.40 per order and encouraging an increased spend.

APP4 simply offers one app for your business. One app that can cover online ordering, click and collect with order volume management, order to table and marketing, together with saving you £1000’s per year in commission.

For example, why would you just have online ordering via Just Eat, with no order to table.

• The average basket spend on App4 Apps is around the £22 mark, versus the national online average of around £16

By making the switch from online providers and being one of many restaurants in a post code, our customers can market directly to customers, new and old, save more money and be in control of their customer database. We can integrate with various EPOS providers or we can supply our own equipment to receive the orders.

The above stats allow you to see the ‘Eat Out To Help Out’ impact of the incentive on sales numbers where we tracked the orders across the month and

Our prices have remained at a level where we as a business need to operate, but also is competitive with the market at this moment in time.

• In August & Sept, App4 customers generated over £760K in revenue via the table order function

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We also do not over sell or over complicate and we are very keen to ensure that, the customer making the decision to utilise our expertise and products, has a positive, professional and smooth experience.

With some key people changes, comes key process changes and we can now turn around a project in half the time, using internal KPI’s and measurements to ensure our number one goal is the customer getting value for money from day 1. Day 1 for APP4 is the moment the customers invests time into us by speaking to the sales team, not when the app goes live. We also charge what we quote. There are no hidden fees. We charge a fixed fee per month and this is not linked to order volume.

We have to constantly evolve our product and pricing mix, all whilst keeping an eye on the competition, of which has increased 10-fold over the lockdown period. Steve Knight, Sales Director for APP4 states, “We welcome competition, but from a customer perspective you have to look at the history of the business, the support functions available and indeed the quality of the product. We are confident in all of these areas, which is why we offer a 100% money back guarantee”.

Finally, in terms of what we are doing to help our new customers, we want to help with the age-old objection of price.

We have to charge our customers, but we have a great deal that has not been seen in 2020 from APP4. And that is a bespoke app, starting at just £3.30 per day. That’s correct, we can offer a fully functional app from £99 plus vat, per month. For a fixed fee, APP4 can provide your business with an all-in-one app that covers everything you need to run a successful, more profitable business, in and beyond 2020.

For more information on APP4 please visit: www.app4.co.uk

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Martin Audio collaborates with Nobu Hotel Chicago The award-winning CDD6 delivers the hotel’s smooth, even coverage thanks to its Coaxial Differential Dispersion technology which achieves ‘point source’ summation of the LF and HF sections — eliminating offaxis variations in frequency response associated with non-coaxial designs. It also improves on conventional coaxial designs thanks to the static waveguide that merges with the unique cone shape to maintain the dispersion pattern all the way out into very high frequencies.

Located in the vibrant West Loop

neighbourhood, Nobu Hotel Chicago combines the essence of the Windy City with the spirit of Nobu. Innovative architecture and 115 stylishly-appointed rooms and suites seamlessly blend oldworld Japanese influences with ultramodern design. The Nobu Restaurant is at the heart of the hotel, opening out onto Randolph’s famed Restaurant Row. Technology had to contribute to the guest experience, and sound was no exception. Nobu Hotel Chicago partnered with Martin Audio’s team of experts for audiovisual and AV low structured cabling. Encompass AV gave the team an opportunity to flex their design, acoustics, audio visual infrastructure, and overall hospitality strengths and sound performance.

Encompass AV came in to rethinking the entire audio visual, structured cabling that ensured greater network infrastructure to deliver the Martin Audio solution. They also wired the entire building with the high-end audio visual low-voltage and electrical systems, all while integrating seamlessly with other vendors on the site.

System design was focused entirely on the guest experience from display

screens that come down on mechanical lifts with the touch of an iPad, to audio systems that deliver extremely highquality sound across the property’s many settings. One of the key elements in this was Martin Audio’s differential dispersion technology to provide even coverage throughout the hotel.

Pickett and the Encompass AV team decided on a similar system design for each of the public spaces but tailored to the specific needs of each area. The CDD series forms the backbone of the solution in each area to ensure that even coverage and high audio quality is maintained throughout the hotel. With the pool, spa, fitness areas, restrooms, lobby, conferencing space, rooftop bar and, of course, the centrepiece restaurant to cover, dozens of CDD6 ultra-compact two-way passive loudspeakers have been deployed from the entrance all the way up to the rooftop.

“With Nobu Hotel Chicago, we’re looking for even coverage with a really tight, nice low end throughout the entire space,” explains Pickett. “We wanted people to be able to walk through every area and not hear any dropouts or comb filtering, and we were able to accomplish that with the CDD series.”

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Coverage was only one aspect that led to the selection of the CDD speakers, with the aesthetics playing just as important a role. The compact footprint of the CDD6 and its close mounting capabilities for walls and ceilings ensured the loudspeakers could be easily hidden in every space. “In areas like the rooftop bar we were able to hide all the CDD6 speakers above the ceiling, so you really don’t see them,” recalls Pickett. “It made a lot more sense to us to use more of the smaller cabinets which could be installed out of sight more easily, than fewer of the larger CDD family members that could have been more of a challenge to hide.”

A global lifestyle brand, Nobu Hospitality is built on instinctive design, a passion for service and a commitment to great food. “The real prize in the building is the restaurant,” says Pickett.

“High-quality sound and even coverage were definitely requirements. They needed that feeling where you walk into a high-end restaurant and it sounds the part, that it has that feel to it and carries that energy with it. The CDD6 was able to deliver this perfectly. The sound is phenomenal.”

For more about Martin Audio, click to: www.martin-audio.com For more about Encompass AV, click to: encompassav.com

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Surviving the Covid technology boom Now months into the unprecedented

Covid-19 Pandemic, it’s not surprising that the hospitality industry is inundated with new solutions to support the operational challenges of social distancing.

But too much choice is confusing, making the selection process difficult and time consuming, even for the technically competent businesses.

Technical innovations are there to help the business thrive, but the wrong choice could deliver more expensive problems than solutions.

Of course, the functional fit will be important to meet the many challenges, such as: mobile and table ordering, track and trace, delivery using multiple channels. All of these will ensure your business can thrive post lockdown.

Is the solution fully integrated?

You might be somewhat surprised to see such a surge in apps over a short period of time. This is explainable because the app is remote, it handles one operational issue so unlikely to be tested with other operational necessity’s such as your POS system.

Add-on apps are easier to develop which is why they emerge so quickly.

They are developed for a very specific need and so are functionally rich, often referred to as ‘best of breed’ solutions.

Whilst ‘best of breed’ may deliver rich functionality, it will still need to be integrated to your POS solutions which can cause potential time delay, mapping issues and additional cost.

But functionality isn’t the only consideration, there are apps appearing all the time to handle these challenges, so what else should be considered?

Systems which are not properly integrated can also cause significant operational problems, re-keying information often results in errors and wasted time trying to identify problems.

Is the solution designed for hospitality?

How will the solution be supported?

With the emergence of so many solutions in such a short space of time, it is worth investigating the origins of the software. Where solutions have been adapted to suit new markets, there could be gaps in knowledge of market requirements and integration needs, which could become expensive over time due to support issues and failures.

In some cases, your add-on app supplier will claim to have already seamlessly integrated with specific solutions, but this could still cause a support issue.

Systems developed independently of each other can be a support nightmare.

With multiple providers it becomes

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difficult to know where to go for support. Who has responsibility for the systems working as a whole solution, not only now but in the future as new functionality and features are developed? What happens when the operating system is upgraded but not all the solutions are compatible? What happens when one party changes their app and it no longer communicates with the POS?

Are costs savings real or achievable?

Seeking individual solutions to separately handle operational challenges can result in multiple support contracts and significant monthly fees, limiting your ability to operate financially with reduced covers imposed by social distancing.

With multiple contracts and the challenges of integration, savings made at purchase could be lost over time.

What to look out for Choosing systems that will work together and come from an established technology company, will ensure minimal disruption.

Clearly a long-established company with extensive hospitality expertise will be better equipped to address the guidelines and provide the support for the whole system. Technology companies such as TISSL, have addressed all the new operational

requirements as additional modules to their HORIZON POS system. This not only reduces cost but also ensures a high level of support all in one place, because things have been designed to work together.

Keep the infrastructure simple, ensure everything is fully integrated and all works on the same platform. Deploying all functional requirements from one supplier if possible, let the supplier take responsibility for the technology enabling you to keep your staff and customers safe while still providing that culinary experience with seamless service.

TISSL HORIZON EPOS has been developed from the ground up, ensuring simpler on-going development without the constraints of most older legacy systems. There is no glue holding it together, it all works on one platform. TISSL have always

developed their platform using the latest technology so were able to react quickly to the Covid requirements set out by the government.

Mobile and table ordering is provided with an integrated module rather than a separate app. TISSL’s Consumer Ordering Platform (COP) meets all the government guidelines to re-open safely with social distancing. Customers can link easily to your POS, viewing menus and modifiers, then place and pay for their order all using their own smartphones and from anywhere in the restaurant.

There is even a track and trace system so you can provide the NHS with the required information should there be any problems with a visitor to your premises contracting covid-19.

For more details visit the TISSL website: www.tissl.co.uk or contact 01908 525800.

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The perfect playlist for your business The hospitality industry, along with

leisure and retail have been some of the most impacted sectors since the start of the Covid pandemic. Now that shops and venues are starting to reopen across the country, it has never been so important to create a welcoming atmosphere for new and returning customers… but how do you create the right atmosphere?

Besides the general architecture of a venue, to offer warm welcome it is essential to create the right balance of lighting, interior design and hospitable staff. But by far the most important element of this balance, and one that can be overlooked, is music. Music can set the tone, reflecting the style and atmosphere of your brand instantly.

Following sight, sound is the strongest impulse in cross-modal psychology according to Professor Charles Spence, head of Oxford University’s Crossmodal Research group. Crossmodal perception occurs when two or more senses interact with each other, which can heavily influence a customer’s ‘Approach or Avoid’ reaction. This is the vital difference

between a potential client being attracted to your venue or avoiding it completely.

Creating the right ambience can lead to much richer multi-sensory memories and experiences. Top tier brands are now exploring sensploration to investigate how their sales could improve dramatically as the links with sound become more apparent.

Additional research has also shown how the impact of the tempo, the tone and genre of music can have an effect on customer foot traffic. Slower music will naturally reduce the speed of customer movement through an establishment whereas fast paced music may decrease the amount of time a customer spends in an establishment, if not used in the correct manner. Another example presented by Professor Charles Spence is how in a food establishment the pitch of music can affect a consumer’s experience.

High pitch music may bring out the sweetness of a dish whereas deeper tones may bring out the bitterness of a dish, maximise superadditive and allow senses to work together to enhance an individual’s experience.

The tone, along with genre of music, can impact purchasing choice and price points. In the same manner that the quality of linen or cutlery can affect a customer’s impression of an establishment – the right music within an environment has a direct connection with the amount a customer may be willing to spend. Auracle Sound has been live streaming commercially licensed music channels to businesses across Europe

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since 2006. An established and reputable service with years of industry experience Auracle has offices in London and Berlin servicing the UK and Europe directly.

They have a wide knowledge of the market forces and what it takes to get the music right.

Thousands of new music releases are showcased everyday around the world from major labels, independent artists, digital distributors through to music blog aggregators - there is just too much choice for many businesses. To assess what music sets the mood best for a venue an abundance of time is needed.

This is where Auracle Sound’s expertise can help. They supply the retail, hospitality and leisure industries with over 40 live channels in every conceivable genre of background music. These channels are frequently updated and randomised to create a spontaneous soundtrack each day. By building an ever expanding library of music with unlimited updates Auracle forgoes the repetition experienced from traditional hard disc services with more limited playlists. For Auracle Sound it is imperative that the initial library is large enough for the listener not to sense any repetition both for staff morale and repeat customers.

With the advent of better broadband IP - audio streaming has become a reality. Auracle offers larger licensing limits which gives the customer a greater selection of music starting out and access to unlimited updates.

Another important factor is keeping the channels up to date with the latest well recognised and popular copyright releases. Not all genre’s are chart led as pop however, with classical and jazz releases there are everlasting classics which are always favourites.

This is where remastered releases and new recordings can be of relevance along with new releases and regularly refreshed channels.

Auracle Sound also offers a more personalised service for larger brands who wish to create custom signature stations. This kind of audio branding or DNA profiling identifies your brand’s sound and represents that in a signature soundtrack. Creating the right atmosphere in a vast range of establishments from Shops, Restaurants, Bars, Hotels, Gyms, Spa’s, Trampoline Center’s and all sorts of public performance areas.

With over a decade of experience, Auracle has their own in-house team to handle any specific requests. They also work with some of the best specialist music consultants in the business.

Auracle can create custom playlists and deliver a timetabled schedule of music within an agreed time frame.

Ultimately the right music can create a sense of timelessness, creating the right atmosphere where your audience is completely immersed in your environment.

Whether the listener is browsing the aisle, rail, menu or relaxing with a drink they will feel comfortable in doing so.

If there is sensory dominance leading to the wrong atmosphere, this can lead to a loss of sales but perfecting the ambience which compliments all of the other atmospheric elements of your business can lead to a sharp increase in sales.

At this time, as we once again welcome new and returning customers during and thereafter the “Eat Out to Help Out” campaign, it is absolutely crucial to create the right ambience for your establishment.

Businesses now need to think about how they can keep customers coming back time and time again even after the discounts approved by Chancellor Rishi Sunak have stopped.

Speak to one of our advisors today to discuss your situation and find out how Auracle can create the perfect atmosphere for your business. Contact us via phone, +44 (020) 7112-7504, email us at info@auraclesound.co.uk or visit our website today auraclesound.co.uk

Warm Welcome Magazine | 21

Lolly and Gather & Gather: a class act for Southampton FC Southampton FC’s home ground since 2001 has been St Mary’s Stadium. As well as being the home of The Saints, the stadium has been used for events as diverse as film premieres, music concerts and school proms. With a capacity of 32,384 on busy match days and high- profile events, the catering system needs to stand up to fast and extensive demand.

Following a successful bid, Gather & Gather (part of CH&CO, the specialist catering and hospitality company), won the catering contract for Southampton FC. Having worked closely with Lolly the digital commerce specialist on a number of projects, Gather & Gather introduced Lolly as its preferred partner to the Southampton FC procurement team. Lolly was presented to the club as a single solution supplier. This removed the need to bring in lots of different technology players, which would potentially complicate processes.

The new solution for the stadium includes integrated hardware for 176 tills and 25 handheld Point of Sale devices (for the private boxes), secure and seamless cashless payments, linked kitchen video display systems, and software supporting comprehensive recipe and allergen display requirements. The complete digital

solution is all linked to one back-office support system and is built to improve sales, communication and efficiency across the site.

Raj Jeyaratnam, head of technology at Gather & Gather, said: “We didn’t hesitate to take Lolly with us to the Southampton FC presentation, given our joint history and success to date.

The team shows a flexible approach to advanced EPoS technology solutions and a targeted product offering. We have big plans when it comes to how we will support Southampton FC and we hope to replicate these across furtherstadia moving forward, with Lolly as our preferred supplier.”

Peter Moore, CEO at Its Lolly, added: “Southampton FC is an exciting project and we are delighted to be partnering with Gather & Gather again as we make our move into the world of stadia.

“Lolly has always been focused on offering bespoke, advanced, reliable systems designed to match the exact needs of the customer and their environment. Our solution for St Mary’s stadium delivers everything for fast, extensive catering, from pre-order food and drinks, to a branded catering loyalty scheme, helping The Saints keep their customers happy and rewarded match after match.”

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Little Emperors Brings Hotel Bookings into the Modern World with Members Club & App Little Emperors, the private members

luxury hotel club offers its 35,000 members an incredible user-friendly booking experience via the MyLE app at exceptional rates. With an impressive portfolio of over 4,000 luxury hotels across the world, Little Emperors offers members guaranteed benefits and unparalleled preferred rates, with a lowest rate guarantee. With forwardthinking technology and an easy-to-use app with a four-click booking system, Little Emperors offers the simplest and most efficient way to book a holiday in this new normal.

Advanced Technology: Little Emperors advanced forwardthinking technology and optimised search engine helps members find bespoke hotel trips perfectly suited to their requirements and personal preferences. The technology allows the company to target its members with bespoke marketing and knows what its members want even before they do.

Forward-Thinking App: Little Emperors app makes calculated hotel recommendations based on previous bookings made, allowing members to experience a similar standard and style to their previous holidays without having to spend hours searching. The app provides access to live availability and detailed hotel and room descriptions to ensure members find exactly what they are looking for.

Easy Bookings: The easy to use app also enables members to complete a booking in just four clicks making the process incredibly quick and straightforward.

For more information on Little Emperors, visit: www.littleemperors.com

Warm Welcome Magazine | 23

The traffic light entry management system

Grange Technologies, the company behind the Hygiene360 cleaning management system have converted their people counting technology into a cost-effective entry management system to help ensure that social distancing is maintained in enclosed spaces. Particularly effective outside washrooms, the system displays an arrow on a green background when there is room to enter and a cross on a red background when entry is prohibited. The design means it is easy to install with battery powered sensors and the entry display comes with a standard plug. The product is the result of a customer request after they had already used our footfall counting technology in their Hygiene Monitors.

The system is ideal for pubs, bars, restaurants and offices and will be particularly useful for washroom entry. Users are able to choose how many people may enter at any one time meaning that the device can be updated as social distancing guidelines change over time. The device costs from just £375 per washroom depending on the layout, excluding any installation charges. Also launched recently is Hygiene360Lite. An enhanced version of our popular

Hygiene Monitor range, Hygiene360Lite is a battery operated, IoT SIM connected device which offers improved configuration management with an online management and data portal and enhanced shift management for more flexible operation. While Hygiene360Lite offers additional functionality, our traditional Hygiene Monitors remain as popular and as important as ever, playing a key role in visible hygiene compliance across a range of industries, and are available as pre-programmed, outright purchase units.

“The new traffic light entry management system is the result of a customer request having previously used our monitoring products” says Jonathan Bradford, Managing Director. “We’re pleased that this product will help companies to maintain social distancing measures in order to combat the spread of the coronavirus.”

Email hygiene360@grangeeurope.com or call 0845 370 0030 for more information. Grange Europe is a leading supplier of hygiene products, including our very popular antibacterial hand and surface wipes, sprays and foamers and a superb range of dispensers from wall mount to free standing, all of which are all marketed under ‘The Hygiene Company’ banner. Monitoring and compliance devices are a part of the Grange Technologies brand.

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the new name for hygiene monitoring products from...

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Screenworks launches antiviral gloves through BUMPAA™ brand

According to a 2015 study in the

American Journal of Infection Control, people touch their faces more than 20 times an hour on average, and about 44 percent of the time, it involves contact with the eyes, nose, or mouth*1.

In the midst of the Covid-19 pandemic, Screenworks, through its burgeoning brand, Bumpaa™, has launched a new antiviral gloves range. Alongside keeping hands warm, the gloves are treated with ViralOff® technology. This treatment is proven to reduce tested viruses, (including the SARS-CoV-2 virus that causes Covid-19), by over 99% on the material in two hours*2.

The gloves provide built-in protection and support during the pandemic and beyond.

Designed to protect the textiles from harbouring viruses or bacteria, ViralOff® does not interfere with the skin’s natural bacterial flora and lasts for the product’s lifetime. When the gloves are removed, if any virus or bacteria is present on the surface, 99 per cent will be safely deactivated within a

maximum of two hours*2. The gloves do not require regular washing. For best performance and sustainability, the products should be washed less, only when needed*3. Duncan Gilmour, managing director at Screenworks, said: “Consistent wear of these antiviral gloves could help to reduce the spread of viruses, given there will be a lot less hand contact.

“Our Bumpaa range continues to go from strength to strength, and we’re delighted to be bringing this new product to market. We have worked hard to source a sleek, high quality glove, which will be perfect for the colder weather, combining comfort, warmth and safety. They are also touchscreen ready, which means they don’t need to be taken on and off frequently – making them a practical answer to reducing the wearers exposure to the virus.

“If the glove fabric comes into contact with Covid19, the ViralOff® treatment will deactivate the virus, just let the product rest for two hours, and the product is good to go again.

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“The gloves are the ideal solution for shopping trips, travel on public transport, bicycle rides or for people who work outdoors such as delivery drivers, warehouse or construction workers.”

MOQ’s start at 10 pieces and are available from stock for delivery from 24 hours. The gloves can also be branded with corporate logos, with either a transfer print or embroidery on the rear of each glove – with lead times of 5-7 days on decorated items.

Further details can be found at: bumpaa-protect.com/ our-products/gloves/

Breaking the chain of infection through innovation

strong polymer material with rounded edges and no joints or joins, 100% recyclable and scratch and water resistant, the unique material will not rust, unlike standard metal handles.

Available in two widths (75mm or 100mm), in blue, black or grey/silver, the handles are fire rated and UV and fade resistant, making them perfect for indoor and outdoor use.

P-Hold, P-Plate & P-Lever Steri-Core door furniture, from P-Wave®, feature a high concentration of antimicrobial which is blended with the polymer during the manufacturing process.

As a direct result of the Coronavirus

pandemic, health, hygiene and above all safety is at the top of everyone’s agenda – and in premises, people need to feel as safe as possible.

“We are working closely with facilities managers to recommend that they take the right steps to ensure the safety of their staff and visitors, and to restore confidence”, said P-Wave® Sales and Marketing Manager Mark Wintle.

One of the biggest challenges in any building is keeping regularly touched surfaces, or ‘hotspots’ clean and free from bacteria and viruses. Door furniture is among the ‘most-touched’ of all hotspots in business premises, and is one of the fastest ways for infections and viruses to spread. The typical handle in a public toilet is home to up to 40,000 germs per square inch, and standard handles are without doubt the largest carrier of healthcare associated infections.

Keeping surfaces clean can only ever be a temporary measure as each person who touches a door handle transfers new bacteria, which multiplies and spreads to other users. Traditional stainless steel or painted handles increase the spread of infections by providing an area for transmission to occur, creating more carriers.

“What if the door furniture was antimicrobial and anti-bacterial, creating a permanent solution, which is effective against bacteria and viruses and continues to protect in between your standard cleaning intervals?”, asks Mark Wintle. “P-Wave® is delighted to introduce the perfect solution, which is not only affordable, but also features an additive which lasts for the entire lifecycle of the product.”

Antimicrobial to the core P-Wave’s Steri-Core antimicrobial silver ion technology door furniture helps reduce the spread of bacteria and viruses. Tested and proven effective against MRSA, E-Coli, Salmonella and Norovirus, the products feature a high concentration of antimicrobial which is blended with the polymer during the manufacturing process and forms part of the molecular structure of the product. This ensures that the silver Ion technology is active all the way through to the core of the handles. So unlike coated products or films, even if they become scratched or damaged, Steri-Core handles will continue to kill pathogens effectively for the life of the product, and each handle has a 10 year manufacturer guarantee.

To withstand heavy usage, the handles are one-piece injection-moulded from

The non-porous polypropylene material stops dirt embedding and staining the surface, making the removal of dirt and bacteria easier compared with traditional materials. The material used in the Steri-Core products enables quick effective all over cleaning using detergents, steam cleaning, and chlorine disinfectants (BS EN 12720:2009 ).

European standard specifies a method for the assessment of the resistance to cold liquids of all rigid furniture surfaces regardless of materials.

Patents have been granted for the range and independent tests prove that P-Wave’s Steri-Core products are made from the world’s only material clinically proven to kill the non-enveloped EPA FCA Strain F9 of Human Norovirus (ISO 22196:2011). P-Wave® is currently awaiting results of tests to prove that its Steri-Core products are also effective against Coronavirus, which – according to the American Chemistry Council – is an enveloped virus and easier to kill than non-enveloped viruses.

P-Wave’s P-Hold Steri-Core, P-Plate Steri-Core and P-Lever Steri-Core not only provide a high level of protection against virus transmission, but also save money over many alternatives,” said Mark Wintle. “This solution avoids the regular and costly replacement of antibacterial covers or films as well as their ongoing maintenance. We are delighted to be making a positive, and affordable, contribution to keeping people safe.”

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Cyrus Todiwala backs HyGenikx to give diners confidence

Like many restaurateurs, Cyrus

Todiwala OBE DL has worked hard adapting his award-winning Café Spice Namasté restaurant to make it Covid-secure. Cyrus has implemented changes in accordance with government guidance, so returning customers can feel relaxed and confident to enjoy his signature Indian and Parsee dishes.

As Cyrus explains in a new video interview with Mechline Developments (click here to view), if operators are to reassure customers and convince them to eat out, they will need to supplement manual cleaning with the latest technologies. In doing this, operators can prove they are going the extra mile to look after customers’ safety and wellbeing.

Customers returning to Café Spice have been assured not only by the physical changes they have seen, such as sanitisation stations, a new layout for the dining room and disinfecting tables and chairs after each use, but also by the measures that Cyrus has implemented back of house. Cyrus has installed several HyGenikx units, in the kitchen, cold rooms and changing rooms, to combat the hidden dangers that neither he, nor his customers, can see, such as

viruses in the air and on surfaces.

Working 24 hours a day, 7 days a week, HyGenikx is specifically designed for hospitality and foodservice locations and effectively works not only against viruses, but also odours and bacteria, even when employees are in the room.

These were installed in Café Spice Namaste to complement Cyrus’s already thorough hygiene routine.

“The HyGenikx system helps people to do things in a better way. If I had my way I’d install it everywhere. It keeps the air and surfaces free of any bacteria and viruses which is a great plus point and in a restaurant environment it’s an added bonus to a customer. I show them the sticker we have and explain that we are looking after their interests and it makes people feel even more comfortable. It’s a one off investment that will make your place much better and safer for all the people that walk in and better still gives you something to shout about.

“I wouldn’t hesitate to recommend HyGenikx to other hospitality businesses as it is the ideal complement to manual cleaning. It helps to protect customers and staff, extends the shelf

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life of fresh produce, controls odours and provides additional reassurance so our industry can move forward with confidence and return to some kind of normal.”

HyGenikx utilises a combination of the most effective and refined air and surface sterilisation technologies available to eradicate viruses and bacteria throughout foodservice and hospitality environments.

The HyGenikx range has models to suit every application, from front of house and all food areas, to cold rooms, washrooms and refuse areas. Models start from as little as £289 RRP. To view the Cyrus Todiwala interview go to info.mechline.com/hubfs/ HGXcafespice.mp4 - For further information on HyGenikx please go to www.mechline.com/hgx

Reduce waste with Winterhalter’s new plastic cup wash system Reusable plastic cups are important

pieces of equipment for schools, care homes and hospitals as well as increasing numbers of businesses looking to reduce their environmental impact by not using disposable plastic cups. However, plastic cups can be challenging to clean and dry in commercial dishwashers. Their light weight means the powerful water jets machines can flip the cups over, making them fill up with water, so the cleaning process cannot be completed.

As well as the power of the jets, the temperature of the water in equipment configured for glassware, cutlery and dishes is hot enough to damage plastic cups. Furthermore, plastic requires different chemicals to guarantee safe and effective cleaning, and it dries slowly, which can slow down handling, storing and stacking after the wash.

With the Covid-19 pandemic requiring the highest standards of hygiene in order to stop the transmission of the virus, Winterhalter has launched a system to enable operators to clean reusable plastic cups easily, hygienically and effectively.

The new system can be used with any of Winterhalter’s UC under counter and PT pass through dishwashers and glass washers, allowing for plastic cups to be cleaned in less than two minutes.

It involves three main elements: a special rack, a new wash program and plastic-specific chemicals.

Cups are placed in a specially designed rack which features a locking bracket.

This keeps them in place during the cycle, stopping the water jets from flipping them over.

Once the rack is loaded, operators select the new wash program, which has water temperature and pressure settings carefully optimised to clean and dry plastic. The new settings that make this possible can either be programmed by a Winterhalter engineer, or downloaded via the Connected Wash and Pay Per Wash online services.

Winterhalter’s newly developed cleaning chemicals are the final part of the system. They have been formulated to not only deliver outstanding results but also reduce residual moisture, to help

with drying plastic. The new chemicals are so effective that cups can be stacked for storage immediately.

The racks are available in two sizes, a 400x400mm one designed for the undercounter UC-S that can hold sixteen cups, and a 500x500mm version for UC-M, UC-L and PT pass through units that holds twenty five. Maximum cup height is 180mm in both. An insert designed to hold reusable lids is also available, as well as a small insert for five cups that is compatible with standard racks. List prices for the special racks start from £165.

Winterhalter provides a total solution for dishwashing and glasswashing, from pre-sales advice to after-sales service, training and maintenance. Alongside its market-leading dish washers and glass washers, the company’s range includes utensil washers, advanced water treatment machines, cleaning chemicals and detergents. For further details, call Winterhalter on 01908 359000 visit www.winterhalter.com/uk-en/ or email info@winterhalter.co.uk.

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It’s never been more important to look at ‘no shows’

‘No shows’ have always been a source of frustration for restaurants, staring at that empty table in a busy restaurant, thinking of the lost profit and the annoyance at having had to turn away that lovely family that tried to walk in but unfortunately the restaurant was ‘fully booked’.

With the effects of the pandemic still rife and social distancing in restaurants a necessity, the frustration of ‘no shows’ has increased tenfold. The loss of earnings from months of forced closure during lockdown with a reduced capacity means that for a number of restaurants ‘no shows’ have the ability to cripple the business.

Although the temptation is to rant and rave about these inconsiderate diners after the incident has occurred and to display your frustration on social media, restaurants can reduce the amount of no shows by looking at their booking procedures.

Look at your booking reservation system Firstly, are you even using a booking system? Most businesses are using an automated booking system that integrates with their website and rightly so, as although many look back fondly on simpler times of recording a telephone booking on a diary pad and pen, the risk of human error is too high

and the process more time consuming for staff.

If you already have a booking system, is this giving your staff all the relevant information about the diners? Do you have all the relevant contact details required in case you need to contact them? Are diners receiving a text or email confirming their booking? Is the messaging in the automated emails clear and concise so there is no margin for confusion?

Is it easy for diners to cancel?

With government guidance from the test and trace app asking people to self-isolate if they develop symptoms unfortunately some diners will have to cancel. If they cancel then restaurants know there is a table free and can allow a walk in or someone else can book that table so it is vitally important to make it easy for people to cancel the booking.

Unfortunately, some people are lazy so if you insist diners must ring in to cancel and they can’t get through on the first attempt, they may not bother trying again.

Make a courtesy call or send a reminder text/email Making a courtesy call might not be a suitable option for larger restaurants mainly due to the time scale of ringing through all the bookings but if you can’t

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do that then could you send an automated text/email just reminding all diners booked in for the day. Any diners who may have forgotten they had the table booked will be notified and then if they can’t attend, they can cancel, which as discussed before is always a better outcome than a ‘no show’.

Take a deposit on every booking A fairly controversial solution and one more suitable for smaller restaurants with limited tables as a ‘no show’ is a lot more impactful to their business.

Ensuring a deposit is covered on every booking just gives restaurants that little bit of assurance and if it is stressed that providing diners cancel within a suitable time frame that they received their deposit back, then it shouldn’t cause any issues.

Will you be able to completely stop ‘no shows’? unfortunately the answer is no but there is definitely processes that you can put in place to minimise the amount of ‘no shows’ and it would definitely be beneficial to make a note of how many ‘no shows’ you are currently having on a weekly basis and then make a few changes to the booking process and see if the numbers improve.

Finally, if you book a table and then you can’t attend, please just notify the restaurant!!

PINK Prosecco adds fizz to category with new rosé bubbly Pubs and bars across the UK can

now get their hands on one of the first Prosecco DOC Rosés to hit UK shores with PINK Prosecco.

Prosecco DOC Rosé is coming to the UK and one of the first brands to launch is new PINK Prosecco sparkling wine, available to the hospitality sector now.

A blend of Glera and Pinot Nero grapes, this new PINK Prosecco DOC Rosé is made by the finest winemakers in Treviso, in a winery owned by the Vice-President of the Prosecco Council, to ensure the product is of the best quality.

According to the newly approved regulations, new Prosecco DOC Rosé must be produced from a majority of Glera grapes and can also include 10 to 15 per cent of the red Pinot Nero (Pinot Noir) variety to achieve its bright pink tone.

Once pressed, the liquid then spends at least fourteen weeks in the tanks to

ensure a magnificent perlage, fruity nose, delicious flavour - and a dazzling pink hue. With a fruitier nose than standard Prosecco, PINK Prosecco offers hints of summer fruits such as strawberry and blackberry, with fantastic racing bubbles and a light, semi-sweet finish. It’s ideal for small groups to share with snacks, and pairs perfectly with aperitivo foods and starters such as smoked salmon and prawn dishes.

Presented in striking black and pink designer bottles, the team at Slim Wine has also put in place proprietary processes for labelling that will give further prestige and added value at the bar in the on-trade market, and also appeal to the Instagram generation to share on their channels.

Since PINK Prosecco announced it will be available in the UK, 375,000 fizz fans have joined the PINK army on Facebook and the team have had to create awaiting listto cope with demand from consumers keen to purchase a bottle and from trade customers ready

to stock up fridges in time for the festive season. Paul Anthony Gidley, CEO of PINK Prosecco, says: “There’s clear demand in the market for a strong PINK Prosecco brand and there’s definitely opportunity for pubs and bars to capitalise on the new trend to drive sales and repeat custom. There’s a real buzz about PINK Prosecco on social media and it is set to bring a welcome highlight to the end of 2020. We have an amazing raft of events planned for next year, and trade and consumers alike all have the opportunity to attend our PINK Parties.

“Since the Prosecco Council in Italy gave the go-ahead for Prosecco DOC Rosé we’ve been working hard behind the scenes to get the brand, bottle and bubbles just right. The result is a versatile, stylish and appealing product, which we’re certain will be the next big trend among wine fans.

PINK Prosecco is available to pubs and bars in cases of six 75cl bottles fromPINK Prosecco at £37.20 or £6.20 a bottle.

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The Grove launches seasonal pop-up restaurant, Jimmy’s Lodge

The Grove, Hertfordshire, is delighted

to unveil Jimmy’s Lodge at The Grove, a winter pop-up restaurant in collaboration with Chef Jimmy Garcia.

A complete takeover of The Stables restaurant, the mountain-inspired pop-up will serve up a variety of winter warmers for guests until mid-January 2021.

Complete with rustic wood beams, cosy corners and alpine-chic decor, Jimmy’s Lodge at The Grove is the ideal setting for residents to hunker down after a day out on the golf course, relaxing at the spa or partaking in the estate’s many wintertime family activities.

The restaurant will offer a ‘mountaininspired’ menu, with dishes including maple glazed pumpkin, seasonal game dishes, sharing steaks with skin on parmesan and truffle fries and a range of craft beers, spirits and wines. For an authentic alpine treat, guests will find themselves immediately transported

slope-side with Jimmy’s legendary cheese fondue, complete with sourdough and pickles for dipping. For little ones, a children’s menu will serve hearty favourites including a 3oz beef burger and a triple chocolate brownie.

Post-dinner, guests can head to The Grove’s sumptuous, newly-decorated Lounges for a nightcap, or indulge in a garden-to-glass cocktail – created using botanicals and ingredients from Jemima’s Kitchen Garden – at The Glasshouse Bar. Best known for his pop-up Jimmy’s Lodge on London’s Southbank, complete with snow globe dining and a hot cocktail bar, Jimmy Garcia aims to entertain people with his food. From dinner on the Emirates Cable Car to interactive BBQs in the summer, he has created some of London’s most talked about pop up restaurants and concepts.

The Grove offers the ultimate five-star winter retreat for couples, friends and

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families alike, just 18 miles from central London. The 300-acre estate boasts three delicious dining options, a worldclass, 18-hole championship golf course as well as an expansive spa, which offers an array of transformative treatments and luxurious facilities, including a 22-metre indoor pool, Jacuzzi, heat experience rooms and a state-of-the-art fitness centre.

Family activities include archery, junior golf camps, forest camps, Segway tours, woodland hawking walks, archery, laser shooting, cycling and much more. During October half-term, The Grove will also host a two-night family staycation in partnership with Football Escapes, including daily children’s football coaching by former premierleague players.

Nightly rates at The Grove start from £325 For more information or to book please visit www.thegrove.co.uk

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Grahame Gardner

Your Hospitality Uniform Experts Grahame Gardner is raising the bar for workwear throughout the hospitality and beauty industries. We use the latest innovations in fabric, design and manufacturing techniques combined with more than 100 years’ experience to meet the workwear needs of hospitality and beauty professionals across the UK. We know it can be tough to find workwear that makes employees feel both confident and comfortable, while also portraying a professional and stylish first impression to your customers. Grahame Gardner prides itself on our ability to capture the personality of your business and ensure that your team looks professional and is a true and positive representation of your business.

We provide modern, sophisticated uniforms that combines practicality, comfort, quality and style in a wide variety of colours, styles and sizes. Whether your employees are representing you front-of-house or creating dishes in your kitchens, they need lightweight, hard-wearing clothing that can withstand multiple washes. Grahame Gardner has a wide range to choose from, and stock everything from tunics for beauticians, tabards, bibs and aprons, to trousers, chefs’ jackets and caps, we’ve got you covered from head to toe.

For some businesses, it’s purely down to looking the part.

They want their brand brought to life through bold graphics and colour to inspire and engage their staff and their customers. For others, breathable fabrics, hard-wearing materials and comfort are the order of the day, either way Grahame Gardner provide it all.

We can also customise your uniforms and workwear through state-of-the-art printing, embroidery and monogramming techniques, and offer a free design service to help you with this. Our other benefits include free UK mainland postage and packaging on all orders over £99, next day delivery,

Made-to-Order options for fully-bespoke workwear, and a live chat web facility to keep you updated at every stage of your order.

Our sister company, GFORCE can also produce state-ofthe-art, bespoke branded corporate leisurewear including polo shirts, hooded tops, waterproof jackets, gilets and tracksuits. GFORCE Corporate is available along with a free design service to ensure we produce garments that truly reflect your corporate identity and brand.

We are also delighted to announce the launch of our Grahame Gardner Advance range, an innovative new collection, that brings together state-of-the art fabric with the latest printing techniques in a UK first. The Advance range utilises cutting-edge dye sublimation technology which allows customers to choose any colour, image or pattern as part of their uniform designs. This is your design, done your way - you can even use your company logo to create bespoke panels and trims, allowing you to create almost any design imaginable.

For more information about our Advance range, please visit our website at www.grahamegardner.co.uk/advance, or contact our sales team on 0116 255 6326. To find out more about any of our product offerings, visit our website or give us a call and we will happily discuss your uniform requirements.

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End to End – The London apron collection

If there’s one good thing to come out of these crazy times it’s The Uniform Studio’s newest addition to its online collection, The London Apron.

Hailing from the desire (and subsequent need thanks to the pandemic) to create a 100% British piece, the apron is not only wholly British but is bonafide London born and bred. East London to be precise.

Produced from beautiful canvases carefully selected from a traditional but established mill, the apron features a selection of natural 100% webbing straps with a leather mix. Sourced from a workshop in the heart of the East End, the leather and all the accompanying trims are native Londoners and proud of it! With factories based predominantly in London, The Uniform Studio has been

able to utilise specific techniques on this apron’s journey, enabling it to enjoy a long and characterful life. However, all good things must come to an end and, once the apron has completed its final shift in the workplace, it can be de-constructed and re used in whichever way its new owner sees fit. Designed to be fully functional for life, the apron will refuse to be put out to pasture, preferring the excitement and anticipation of a new existence elsewhere.

The London Apron is available in a range of colourways and will be launching on The Shop late November.

Competitively priced, it will enhance any place of work with its stunning, premium finish and beautiful design. Its reinforced stitching and mitred edges will allow the apron to hold its form and

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retain its robust yet relaxed appearance, looking like new every time it’s worn.

The Uniform Studio designer, Lois Hill, comments “This collection is particularly special as we’ve been able to reduce our carbon footprint which is incredibly important to us. Utilising UK suppliers across the board is a step further on the environmental journey and one which we are extremely proud to have taken.

‘I created The London Apron with the wearer in mind; comfort and functionality being at the forefront but style, durability and carbon footprint also key. I’m looking forward to launching the whole collection as I’m hoping it’ll inject an extra splash of pride to the workplace – we all need something to feel good about at the moment don’t we!’

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UK Made with a large selection of over 60 colours these face masks are ready for fast delivery.

Face masks are here to stay, well for

the foreseeable future at any rate.

Disposables are all well and good but as the weeks and the months roll on the costs will add up as you replace your stock again and again. Not so with the reusable cotton style.

High quality and long lasting.

These face masks with you own corporate embroidery will last much much longer. Two ply with the option of an added filter you can be sure of their safety. The latest studies from Dukes University say that apart from from your N95 and surgical masks cotton is a very effective way of stopping the spread. The environmental toll to has to be considered. All of these throw away masks have to go somewhere and that will inevitably be landfill. Rewashing and reusing is always preferable to one use throw away. It just makes sense.

Large Colour Range Made In the UK

every step of the way is controlled in house.

All of our masks are made on site to order in our UK factory. We have been through several designs to settle on our current style of mask which we feel gives a good amount of protection; with the option of slipping in an additional filter layer if you feel it necessary.

With over two decades of experience in the uniform trade you can be sure of a great experience fro Kylemark.

With over 60 colours to choose from, matching your corporate palette couldn’t be easier. And if you’re in the hospitality trade we can even match your face mask to our aprons.

Embroidered Branding There is no more robust way of branding a garment than embroidery. We can embroider very complex designs with many colours so getting your corporate identity prominent on the mask is not a problem. The process is very easy and

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For more information visit: www.kylemark.co.uk

Let’s talk face coverings!

It’s not breaking news to announce

that the hospitality industry has been severely hit by COVID-19 and it seems that for many areas in the country there may be harsher restrictions put in place in the coming weeks. Social distancing requirements has brought new challenges for hotels, resorts and restaurants across the country, so it is vital that these businesses are using the correct PPE to protect staff and guests and to minimize the spread.

Choosing the right face covering There are several options businesses have when considering which type of face covering to issue to employees.

Disposable masks are a good option as it means that they don’t have to be cleaned and reissued, this saves time and ensures that all masks haven’t been previously worn and are offering the best protection. Alternatively you may prefer to take a more sustainable route and provide reusable masks but it would be imperative that there is a procedure in place to make sure that they are being washed thoroughly before reuse. A process would have to be in place for this to be done effectively and efficiently.

Finally, some businesses have preferred using a clear face shield, especially for staff who are working front of house,

such as check in desks although there has been some debate about how effective face shields are compared with masks.

Use the face covering for branding If you are supplying staff with an unbranded face covering, then your business is missing a trick in displaying brand awareness on a compulsory item of uniform for the next few months.

Also, if you are looking to supply a face covering to your guests it would be a great opportunity to supply them with a PPE pack with branded hand sanitizer and a branded face covering. If they continue to wear the mask you have provided, then you are getting extra brand awareness from your guests.

Remember your staff It’s important to remember that staff members will still be getting used to wearing a face covering for a long period of time. They can cause discomfort around the ears and as we all have realised that wearing masks for a prolonged period makes you feel hot, uncomfortable, especially for staff wearing makeup. Where possible let your staff leave the premises, get some air where they can take the mask off for a little while. It will mean they will deliver a better service if they are comfortable!

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Michael O’Sullivan discusses why it’s safe to travel to St Lucia..

Why have you decided to reopen

Windjammer Landing in the next month?

We are delighted to be reopening our resort on 19th November and welcoming guests back to Windjammer Landing. Saint Lucia is a very safe destination with a low case rate and we have very strict protocols in place to ensure the spread of the virus is restricted and managed.

How much of your clientele is from the UK market?

The UK has always been one of our main feeder markets and currently, we are one of the very few destinations that UK travellers can visit without facing any quarantine restrictions. As such, 55% of our bookings are from British guests, followed by Americans.

How are bookings at present?

Although more reservations are made last minute, our November and Christmas bookings are fairly strong and we are already receiving interest in January trips. We are also offering much more flexible cancellation policies along with a 50% discount as a way to celebrate our reopening.

What do guest have to look forward to?

We have also been using this difficult time to create some new experiences for our guests including new diving packages and an underwater breathwork programme. A lot of families, friends and couples are desperate for a bit of adventure, wellness and winter sun - which is exactly what we have ready on offer.

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First-Look Images of Ikos Andalusia Opening April 2021 As you start to plan ‘what’s new for

Mediterranean Sea. It features 411 spacious rooms and suites, 17 acres of landscaped gardens, seven restaurants including six à la carte restaurants and one Mediterranean buffet, 4,000 metre² of swimming pools and an Ikos Spa by Anne Sémonin Paris.

After a total investment of 180 million euros, Ikos Resorts carried out a complete renovation of the Princess Hotel in Estepona. Completed well ahead of schedule, the 411-room resort is ready to welcome guests through its doors for the first time from April 2021.

In the name of Local Discovery, guests will be encouraged to explore the surrounding area as part of the all-inclusive stay with a Dine Out experience at carefully selected local restaurants across Marbella and Estepona, a MINI car for one full day to explore the area, tickets to the best museums in Malaga, and free green fee passes for golf players to enjoy a round at the exclusive Los Naranjos Golf Club.

2021’ features, we wanted to share some beautiful first-look real images of the highly anticipated Ikos Andalusia, a new luxury all-inclusive resort from the award-winning Ikos Resorts, opening on Spain’s Costa del Sol in April 2021.

Situated in a privileged location between the cosmopolitan centre of Marbella and the historic city of Estepona, the new hotel is the fifth resort in Ikos Resorts’ award-winning collection of luxury all-inclusive hotels, and the brand’s first hotel in Spain.

Guests can enjoy Ikos Resorts’ award-winning all-inclusive concept including à la carte menus curated

by Michelin starred chefs, a choice of 300 wine labels, beach waiter service, complimentary kids’ clubs, 24-hour room service, and much more.

The stylish resort blends modern luxury with local Andalusian influences and is shaded by olive trees overlooking the

The resort will open with Ikos Resorts’ Infinite Care Protocol in place, incorporating best-in-class health and safety measures to ensure guests’ overall wellbeing and safety. To learn more, visit ikosresorts.com/the-ikos-world-ofsafety-freedom Ikos Andalusia (ikosresorts.com/resorts/ ikos-andalusia/ +30 23730 95300) is available to book now for stays from 1st April 2021. Room rates start from €392 (£348 approx.) per night for a double room.

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Fairmont Maldives Reopens With Flurry of New Aquatic Guests There’s no bad time to visit the

Maldives, but it’s hard to beat during the winter months, when temperatures average a balmy 28’ and rainfall is at a minimum. Fairmont Maldives Sirru Fen Fushi – or ‘secret water island’ as it’s known to locals – will reopen on October 18th, just in time for latesummer sun-seekers. Quiter seas mean marine life has flourished around the resort lagoon and its Coralarium – the archipelago’s first and only coral regeneration project in the form of an underwater art gallery.

Dive into the crystal ocean, where over 250 species of tropical fish, manta rays and turtles patrol the 9-kilometre coral house reef. Explore the Coralarium and its soaring sculptures, created by British eco-artist, Jason deCaires Taylor as an artificial reef, encouraging marine life to make it a home. Learn about ocean conservation, snorkel the reef and rub shoulders with the circus of aquatic life unique underwater art tour, guided by the resident marine biologist. This might be a private island, but there’s plenty to keep guests entertained. After exploring beneath the waves, guests can create their own marine-inspried masterpiece in the Art Studio, before taking a dip in the Maldives’ longest infinity pool. Relaxation-seekers can indulge in an Asian-inspired therapy at Willow Stream Spa, drawing inspiration and vitality from its natural surroundings, from the ocean to

fragrant herbs from the horticultural garden. For a deep-dive into Maldivian culture, take an authentic cookery class with a local chef, or visit a local island on a cultural tour to learn more about the archipelago’s colourful heritageIt’s not just the coral that Fairmont Maldives strives to conserve. Back on land, the island is home to a fresh water bottling plant and guests are given branded, refillable Fairmont bottles on arrival.

Environmentally-friendly, on a biodegradable amenities are available across the luxurious villas - from the overwater villas to safari-style tented lodgings – and through lessons in sustainability, marine exploration and educational workshops, guests feel inspired to continue their conservation journey long after they leave.

Fairmont Maldives will reopen with intensified hygiene and prevention measures, in line with Accor’s ALLSAFE initiative. Physical distancing will be respected across all common areas, including pre-booking across Willow Stream Spa, fitness centre and diving etc. Restaurants and bars have put a maximum seating in place, and menus across the resort will be digital.

Guests with any concerns can speak with a dedicated ALLSAFE officer, stationed in the hotel reception. For more information or to book visit Fairmont-maldives.com

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Curated Venetian Experiences from Grand Hotel Dei Dogi: The Dedica Anthology Grand Hotel Dei Dogi: The Dedica

Anthology, the historic yet intimate palace located in Venice, has created a series of new experiences. The focus is to allow visitors to savour Venice safely and with peace of mind, in the new post Covid-19 world of travel. An authentic retreat for the true connoisseurs of Venice, the property is full of surprises, including one of the city’s largest private gardens.

“Venice is a city of mystery and ideal for exploration and discovering hidden gems in the winding lanes,” says Chiara Zambianchi, General Manager of Grand Hotel Dei Dogi. “We want to welcome back guests not only to the property but to Venice, to remind them how special and unique this location is. The experiences allow visitors to really view Venice in a whole new way, also ensuring they feel comfortable and have absolute peace of mind whilst doing so.”

The experiences include: The Taste of Voga/ Energizing Voga – The gondola is a global symbol of Venice and celebrating the Venetian

gondolier, this experience allows guests to learn to row like one.

This has been inspired by the school, located opposite Grand Hotel dei Dogi whose founder Gloria Rogliani teaches authentic Venetian rowing (‘voga’). The experience starts with a two-hour lesson away from the tourist trails, winding through the city’s canals and to the islands beyond. Take to the water to learn this centuries-old tradition as well as viewing Venice like never before. Back at the hotel, enjoy a cocktail in La Voga bar, the contemporary canal side bar with a nautical club feel.

In response to Covid-19, social distancing will be respected at 2m respectively on land and 1.5m on the boat. All guides will wear masks and masks and hand sanitiser will be available for guests. The Taste of Voga/Energizing Voga experience is available from Euro 105/£95 based on 4 people and can be booked directly with the hotel on arrival.

The Artist’s Garden – In a city famously linked by waterways, discover

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the wonders of an extensive private garden and the therapeutic effects of a class in botanical drawing. Drawing on the expertise from Venice’s Wigwam Club, which safeguards the city’s historic gardens, an expert guide from the club will accompany you on your 30-minute discovery tour of Grand Hotel dei Dogi’s secret garden.

Experience the traditional ice-house and hear how Lorenzo Patarol planted and catalogued rare species in the early 1700s. Enter the calming gazebo for an hour long drawing class, taken by expert tutors, followed by a healthy detox cocktail, inspired by the garden botanicals.

The Artist’s Garden experience is available from Euro 86/£78 based on 4 people and can be booked directly with the hotel on arrival.

Garden Party – The secret garden is the hidden gem of Grand Hotel Dei Dogi and the delightful setting for an alfresco mixology masterclass, followed by a private picnic lunch on the lawn.

Complete with a private

expert mixologist and pop-up bar on the private wooden dock, learn to create a perfect signature Doge Cocktail and a famous Venetian Bellini. Lunch time is a showcase of cicchetti, tasty sandwiches, light pasta, a bottle of prosecco – and the whole afternoon to laze away in the sun, with the scent of roses in the air. A mixology masterclass without the picnic, or a standalone picnic can also be organised.

This is a private garden party experience and as such no guests are present. Staff are provided with full PPE and hand sanitizer and masks are available for guests as requested. Sanitizing towels will also be provided during the experience.

The Garden Party experience is available from Euro 106/£96 based on 2 people (€ 35 for additional children under 11) and can be booked directly with the hotel on arrival.

The Dedica Anthology (www.dahotels. com; +800 8099 8099) offers rooms Grand Hotel Dei Dogi from €248/£226 a night based on two sharing a double room with breakfast.

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Exceptional safari experiences built around bespoke, caring, meaningful and considerate values Great Plains is a leading eco-tourism

company with prestigious safari camps in Botswana, Kenya and Zimbabwe. The conservation tourism organisation was founded in 2006 by Dereck and Beverly Joubert, award-winning filmmakers, conservationists and National Geographic Explorers. Together, the Jouberts have created and operate sixteen stunning owned, and partner, safari properties and the company’s charity, The Great Plains Foundation, which strives to preserve and protect landscapes, wildlife, and the communities who rely on them in Africa.

As explorers, conservationists and award-winning filmmakers at National Geographic, Dereck and Beverly Joubert had extraordinary access to some of the finest wild places in the world, they handpick the best locations from where they have worked and filmed over the years.

Dereck Joubert, CEO of Great Plains commented, “Tourism is probably the wrong description of what we do. We see Great Plains much more as a collection of great experiences, with camps to host people in a way that their lives can be changed forever, by the beauty, the hospitality and our collective mission.

And our mission is to contribute, enhance and secure the future of Africa’s natural ecosystems and the rich wildlife and local cultures here.”

Great Plains has used the challenging period of COVID as the perfect opportunity to rebuild and refurbish their camps without inconveniencing anyone.

All Great Plains camps carry the highest COVID safety protocols following safety standards set by National Geographic and Relais & Châteaux, which features majority of the Great Plains’ portfolio.

The conservation organisation has started offering a Private Jet Safari experience, a specially curated itinerary ensuring privacy and safety for small parties that stay in the same camp and travel between camps via private jet together. All Great Plains camps retain the highest levels of service and quality whilst offering guests a personalised sense of storytelling in design or establishment.

In Kenya, Great Plains has just unveiled two new spacious family suites this month at Mara Nyika Camp, whilst ol Donyo Lodge received a refurbishing and brand new state of the art kitchen for Great Plains’ vegan-trained specialist chefs.

Mara Expedition Camp is being

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relocated to a new site hidden from any light pollution overlooking the rolling hills of the Maasai Mara. A very special new private 2-bedroomed villa, the Mara Jahazi Suite, is also being constructed and will be located up in the trees. The Mara Expedition Camp and Mara Jahazi Suite are scheduled to be completed in mid-2021.

In Zimbabwe, the Victoria Falls’ Mpala Jena Camp is being completely rebuilt with a new open-plan rustic thatch beach design. In addition, a brand-new Great Plains camp, Tembo Plains, is being constructed in the private 130,000-hectare Sapi Reserve adjacent to the Zambezi River. Both are scheduled to open in mid-2021.

Great Plains is also anticipating the launch of Bayei Camp, a new camp in Botswana just south of the Panhandle in the Okavango Delta. Raised in to the treeline and designed as giant fishing baskets in homage to the great fishing clans of the northern Okavango, the remarkable Bayei Camp is currently scheduled to be completed in mid 2021.

Great Plains and the Great Plains Foundation are positioned to support

the Jouberts’ mission to save Africa’s wildlife and empower, educate and care for local communities. In an effort to save local rangers’ jobs and stop the increasing poaching during COVID, Great Plains Foundation launched Project Ranger, which has so far funded over 130 rangers in 7 countries. Great Plains Foundation is also the charity behind Rhinos Without Borders, a rhino relocation initiative which transported the increasingly endangered rhino from South Africa to Botswana’s wilderness safe havens where they are being monitored and protected. Another initiative Great Plains Foundation is supporting, Solar Mamas is a training program to teach rural, illiterate and semi-literate women to bring solar electric systems to their remote villages. The program was successfully launched in February 2020 in Botswana and the Foundation aims to expand Solar Mamas to Kenya and Zimbabwe, the other countries Great Plains operates.

“This is a company that is deeply involved in conservation and communities, but it is also one steeped in the film making and storytelling origins we have, and based on a sense of style we love to present to complete the most romantic and satisfying safari experience,” said Dereck Joubert.

Whilst Dereck and Beverly Joubert have international recognition for their films and conservation work including esteemed accolades such as 8 Emmy’s, a Peabody and a Lifetime Achievement, their greatest rewards have not come in the form of trophies but rather in their conservation successes, saving the wildlife they are so passionate about and the wilderness, which has become their home. For more information, please visit: www.greatplainsconservation.com

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Higashiyama Niseko Village, A Ritz-Carlton Reserve, Will Offer A Kachou Fuugetsu Inspired Experience at this exciting new hotel. The Japanese word shun refers to ingredients that are in their prime season and therefore celebrated. The resort’s chefs take great culinary pride in shun and will be sourcing signature ingredients from local farmers and suppliers, allowing them to take pride of place on seasonally changing menus at the new hotel’s two restaurants. Fine dining journeys, cocktails and elixirs will be crafted with every creation, each telling a compelling story that showcases the region’s culinary heritage.

Each season has characteristics that are deeply rooted in the Japanese lifestyle, extending beyond landscape and gastronomy to include activities, traditions and art, all of which guests can look forward to experiencing at Higashiyama Niseko Village, a RitzCarlton Reserve.

In the lead up to the official opening, the hotel team will launch a series of unique stories to look forward to including: - The Soul of Niseko: Evocative Mountain Adventures

The new Higashiyama Niseko Village,

a Ritz-Carlton Reserve will offer guests an experience inspired by the ancient Japanese philosophy Kachou Fuugetsu, when it opens in YTL Hotels’ Niseko Village, Hokkaido on 15th December 2020.

Translating literally to “Flower, Bird, Wind, Moon”, Kachou Fuugetsu represents the importance of experiencing the beauty of each changing season and the transient attractiveness of nature. Under the philosophy, appreciating these differences in nature is the start to a journey of self-discovery.

Guests at the new 50-room resort can look forward to curated all-season mountain adventures, immersive journeys, sensory experiences and gastronomy, and restorative wellness therapies, all inspired by the everchanging beauty of nature. Located at

the base of Mount Niseko Annupuri with panoramic views of Mount Yotei, the internationally acclaimed alpine destination is ideally positioned for guests to explore the evolving seasons year-round.

On hand to guide guests through the seasons will be the Higashiyama Reservists, a team of select experts with in-depth insider knowledge of the local environment, trails and natural wonders that make Niseko such a remarkable destination. In the comfort of the new hotel, guests can also draw upon the Do San service. Aptly named in honour of the locale and its history, Do San means “a person of Hokkaido”. These trusted and dedicated personal hosts will oversee every aspect of a guests’ stay, ensuring their every need is anticipated and met seamlessly.

As the seasons change, so does the landscape and so will the gastronomy

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- Heartfelt Human Connections - Shun Culinary: A Taste of Niseko - Traditional Wellness Wisdom - The Majestic Niseko Spring Water - Dining Beyond: Immersive Journeys - The Ainu Heritage - Colours of Hokkaido: Self-Discovery Experiences YTL Hotels’ Niseko Village is also home to three other hotels including a Hilton hotel, the all-suite hotel Hinode Hills, which opened in December 2019, and a row of luxury townhouses. Niseko Village also has two golf courses, including the Arnold Palmer-designed Niseko Golf Course and extensive green season infrastructure including an adventure activity park.

For information and reservation enquiries, please visit: www.ritzcarlton.com

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