Warm Welcome Magazine - June Issue

June Issue Coffee pods so natural they could have grown on trees

Take control of laundry quality and costs

New season lighting trends from Gong

Pages 18-19

Pages 28-29

Pages 38-39

warmwelcomemagazine.com

Contents 4

Hotels

14

Commercial Coffee

28

Housekeeping & Laundry Equipment

34

Interior Design & Decor

40

EPOS

44

Travel

To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the Warm Welcome team; Publication Manager Dean Little - 01227 314 324 dean@warmwelcomemagazine.com Sales & Marketing Manager Michael Amor - 01227 314 324 michael@warmwelcomemagazine.com Editorial Assistant Carol Jean - 01227 314 324 carol@warmwelcomemagazine.com

The Tawny launches new accommodation for summer 2022 Located in the heart of rural Staffordshire, The Tawny Hotel is a staycation experience like no other.

Along with 55 immaculately designed Shepherds Huts, Valley Treehouses, Boathouses and the Lookout, guests can now choose from two additional accommodations in 2022: a Hillside Treehouse and a Retreat. Set within the 70-acre grounds of the wonderfully restored wild garden of Consall Hall Estate, the hotel is a nature lovers paradise, perfect for woodland walks, exploring lakeside gardens, peaceful moments in secluded fells and uncovering enchanting follies.

The hotel launched in July 2021, and each of the new rooms has been inspired by its surroundings to feature sympathetic design aesthetics, accented by luxurious touches that intertwine with the natural environment.

The Hillside Treehouses: Launching May 2022 Guests who choose one of six Hillside Treehouses will be privy to stretching views of the beautiful English countryside, where clever design and use of space offer pure escapism. The new treehouse lodges are set within mature woodland and any trees that

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had to be felled for their construction were sustainably used for biomass. The foundation systems were specifically chosen, as they can be removed with no harm caused to tree routes. The new designs are timber framed buildings cladded with natural timbers cedar and larch, which will weather and blend into the scenery over time. The lodges themselves are powered by a district heating system meaning each lodge does not require its own boiler but is fed by an efficient centralised system.

The Retreats: Launching August 2022 Launching in August, a stay in one of the eight new Retreat suites will offer utmost luxury to guests. The cedar-clad cabins are designed as the ultimate rural bolthole, offering all the seclusion of a countryside escape with The Tawny’s much-loved central facilities in The Plumicorn just a short stroll away. Interiors offer simple and understated design with clean lines and contemporary furnishings, framed against floor to ceiling windows that look out on the woodland estate. All retreat rooms will have superking-size beds with sunken indoor bathtubs and an outdoor spa-bath so guests can gaze upwards at the starlit sky whist winding down in the evening.

Hotels

Life at The Tawny Along with the exciting choice of accommodation, The Tawny Hotel offers a plethora of activities including swimming in the heated outdoor pool, guided yoga sessions surrounded by nature, embarking on an adventure by rented bike or wild running though the grounds. Outside the estate, guests can explore Staffordshire by steam on the Churnet Valley Railway or visit Stoke on Trent to try their hand at pottery and create a lasting memory to take home.

Green fingered guests can immerse in the hotel’s expansive gardens with a private tour from Head Gardener Jonathan, meandering through pathways and admiring the charming follies framed by cascading lakes. When it’s time to eat, The Tawny offers everything from fine dining in the artfully designed Plumicorn restaurant, sociable drinks in the FeatherLounge and laid-back picnics in the grounds.

One-night stay at The Tawny starts from £230 in the Wildwood Huts, £360 in the Lookout, £400 in the Boathouses, £420 in the Treehouses and £560 in a Retreat, based on two sharing and inclusive of bed and breakfast. www.thetawny.co.uk

Hotels

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Goodnestone Park launches the orangery and a cocktail of garden and gastronomic announcements An old haunt of esteemed novelist Jane Austen, Goodnestone offers the quintessential English destination for the return of grand weddings, events and UK getaways This summer, the famed Goodnestone Park reveals a host of announcements from a new state of the art Orangery - the ultimate space for weddings and events - to eco initiatives and new gastronomic pleasures, sure to delight countryside seekers locally or from further afield.

Goodnestone Park is a vast, privately-owned estate in the heart of Kent countryside, an hour’s journey from London. The grand house, first built in 1704, is steeped in a rich history including frequent visits from Jane Austen who enjoyed strolls around the gardens and along the Serpentine. One of her favourite retreats, the renowned estate was once home to the acclaimed novelist’s brother, Edward, who settled here shortly after he married Elizabeth Bridges. In 1796, Jane Austen decided to use the estate as a writing retreat, penning her most famous novel, Pride & Prejudice. Literary scholars believe Goodnestone Park inspired some of the houses in Austen’s works since the

author frequently wrote about the stately home in her letters.

The Orangery launch The historic pile is launching a custom-made luxury timber-framed marquee - the first Orangery to be built on the estate, uniquely situated next to Goodnestone House and overlooking the parkland.

In partnership with progressive marquee specialists, LPM Bohemia, The Orangery will play the perfect host to a Goodnestone wedding, as well as corporate events and family milestone celebrations. Very few listed houses have achieved an adjacent semi-permanent structure; an immense accomplishment after months of consulting with Dover District Council. The Orangery’s design was carefully considered by LPM Bohemia, reflecting 17th to 19th century gardening trends, imagining Jane Austen herself hosting a soirée within.

‘When conceptualising The Orangery’s design, we aimed to seamlessly fuse the historical setting of Goodnestone with a modern sensibility, whilst honouring the timeless gardens via the marquee’s botanical

themed lining. We’re delighted to partner with the esteemed estate, on creating such a unique setting that will elevate the property’s wedding and event offerings to a new level.’ - John Preston, Director and Co-Owner, LPM Bohemia.

Tents are the oldest and arguably the truest form of architecture, with immense potential to embody majestic beauty, sophistication and symbolism. Inspired by global architectural influences, LPM Bohemia brings a contemporary addition to the estate that simultaneously pays homage to the past.

Structures are hand-crafted in the heart of Kent using locally sourced natural materials and sustainably sourced timber.

Drawing upon celebrated forms such as Palladianism, The Orangery serves as a seamless extension of the private Grade II* listed house - offering an architecturally distinguished additional reception room. Guests can book the marquee for an all-encompassing Goodnestone experience in the heart of the countryside destination. Private hire encapsulates the vast fifteen acres of greenery and the Serpentine Walk, additional guest accommodation at the charming Bonnington Cottage, and the option of an evening tipple and bite at the local Fitzwalter Arms village pub, owned by the Estate.

Expanding on A Goodnestone Wedding, the estate has teamed up with The Wedding Dolls, Kent’s leading wedding planning service that combines two decades of industry experience to organise sensational celebrations from rustic barn festivities to grand ceremonies within majestic castles and exotic gardens. Celebrating its ten year anniversary in 2022, The Wedding Dolls continue to fuse upcoming industry trends with high quality execution, and will personally work together with Goodnestone couples to realise their bespoke vision.

Old dairy cafe launches supper clubs Following popular demand, on-site hotspot Old Dairy Café is launching a new wave of monthly supper clubs that boast seasonal menus championing local ingredients sourced directly from the estate’s garden. From shredded duck to local asparagus and mushroom risotto with truffle dressing - plus a showstopper sweet board finale - the sumptuous spread is sure to tickle taste buds this summer.

Wellness and eco-luxury Celebrating the paramount pillar of wellness, the Goodnestone grounds provide the ultimate R&R setting with endless woodland walks and

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Hotels

a cocktail of garden additions for the season - from new barn owl boxes and nature trail signage for ardent ramblers; to the opening of The Goodnestone Glasshouse in the walled garden, an exotic exhibition space home to cacti, succulents, cycads and other botanically enchanting flora, accessible for visitor viewing.

The estate has also partnered with MIND charity, hosting experience days peppered throughout the year that champion the healing properties of gardening and natural spaces.

Goodnestone Park has been at the forefront of UK eco-luxury destinations for years. Advocating biodiversity, Head Gardener Paul Bagshaw’s immense passion for the environment shines through his copious horticultural methods including: wildflower meadow sowing to encourage pollination; the in-house production of compost; the walled garden’s sustainable ‘no-dig’ vegetable patch; wood repurposing from storm damage to build hedgehog habitats; and the creation of a bee bank for solitary bees. Peat based compost, slug pellets, pesticides and insecticides aren’t welcome in the running of the garden. Proving that wildlife and landscaped gardens are not mutually exclusive, Goodnestone Park is still a quintessentially traditional English garden with romantic rose gardens, a formal parterre fronting the mansion, themed borders, lawns, a tropical garden and naturalistic woodland walks. With a degree in Environmental Studies and several years’ experience working for the Environment Agency, Paul aims to further position Goodnestone as an exemplary garden. The Estate no longer runs a driven shoot and operates with a ‘nature first’ strategy. All the estate’s woodland and agricultural land is in the Countryside Stewardship Higher Tier scheme, aimed at protecting and enhancing habitats. This has included working with Kent Wildlife Trust consultancy who have provided a baseline assessment of the various habitats across the estate and what can be done to increase biodiversity levels.

Goodnestone’s contract farming is performed by the neighbouring 400-acre family-owned Leaf Demonstration Farm, Nonington - a Leaf Marque Certified enterprise providing an environmental assurance system to recognise sustainably-produced products. Only 2% of grain produced in the country is Leaf Marque certified. To further celebrate the assortment of news on the Goodnestone table, the estate boasts an impressive lineup of upcoming events, such as the coveted Fork to Fork Food & Drink Festival on 28 August - a gastronomic celebration of local goods and an Open Day for visitors to view The Orangery in all its glory.

Nestled in a bucolic setting, Goodnestone offers the quintessential spot for lazy afternoons of cream teas and croquet. The estate is excited to welcome guests to the iconic grounds to enjoy the new offerings, whether seeking a weekend staycation getaway, a visit to the gardens, or the ultimate spot for the wedding of the season.

Hotels

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Hoar Cross Hall undergoes gym and fitness overhaul with £150,000 investment and consultant partnership Barons Eden, the luxury hotel and spa group, has invested £150,000 into refurbishing the gym and modernising the fitness offering at its Staffordshire property, Hoar Cross Hall Hotel and Spa. As part of the renovations, the guest experience has been optimised and streamlined, with the addition of functional fitness equipment to support new classes, the introduction of durable impact resistant flooring, and a dedicated leisure desk at the spa reception. Further elements of the interior have also been updated to increase space and security as well as enhance the class environment.

Designed to introduce a more modern approach to group fitness at Hoar Cross Hall, in-line with current trends, a new

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programme of fitness classes has been developed by renowned master trainer and consultant, James Golden. With over 20 years’ experience in the industry, James has worked with a number of high-profile clients throughout his career, including George Michael and a member of Coldplay.

Launched at the beginning of May, the new group fitness programme has seen the introduction of a range of classes, including Reformer Pilates, TBT, Tabata and new concept classes exclusive to the Barons Eden group, LIFT and Hybrid. These classes sit alongside the classics of Yoga, Fitness Pilates, and Ride to form a balanced class timetable.

Barons Eden Director, Edward Law, said, “This investment has allowed us to

Hotels

modernise our health and fitness offering at Hoar Cross Hall, and we are thrilled to be able to offer our guests a new range of innovative fitness classes. We’d like to extend a huge thank you to James Golden, who has played an integral role in developing our group fitness programme and his experience has been invaluable; he has a wealth of knowledge and expertise and we know our members are going to reap the benefits.

“We are committed to helping our guests improve their health and wellbeing, and as part of this are always seeking new ways to develop our offering. We are delighted with the outcome of this investment.”

For more information please visit: www.baronseden.com/hoar-cross-hall/ leisure

Hotels

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London’s newest rooftop bar coming soon NYX Hotel London Holborn is thrilled to announce the launch of its rooftop bar, Glasshouse on the Roof at NYX Hotel. Set to open in June, the hotel has released first-look images of the newest addition to London’s skyline, and the interiors are as impressive as the views.

Positioned on the corner of Southampton Row in the heart of central London, Glasshouse is a four-minute walk from Holborn Tube Station, half a mile from Covent Garden and just a 12-minute walk from Tottenham Court Road station and the start of Oxford Street.

Standing 10 stories up and 125 feet high, Glasshouse is 140 square metres with a capacity of 100 standing and 46 seated.

The spectacular venue will feature specially crafted cocktails and breathtaking panoramic views, made possible by the glass walls surrounding the venue.

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Opened in 2020, NYX Hotel has received rapturous reviews for its laidback but luxurious style and art adorned walls.

Glasshouse aims to continue this sense of urban opulence with contemporary art works and decorative foliage, providing visitors with a sophisticated sanctuary high above the busy city streets.

Launching just in time for summer and open from 4pm, Wednesday to Sunday, Glasshouse will feature a retracting roof allowing guests to soak up the sun amidst a playlist of laid-back electronica. A small selection of Middle Eastern light bites will be available to run alongside an extensive and carefully curated menu of mouth-watering cocktails. The space will also be available for private hire bookable via the website.

Once the sun sets, Glasshouse will transform into a relaxed nighttime spot allowing hotel guests and customers to enjoy an evening

Hotels

under the stars with an unapparelled view of the capital at night.

NYX Hotel London Holborn offers 213 luxury bedrooms and suites with stylish amenities, including free Wi-Fi, air conditioning, 49inch flat screen TVs, en-suite bathrooms with rainforest showers as well as Nespresso machines. Choose from a range of spacious rooms and enjoy a Smeg fridge and minibar with a selection of premium drinks & snacks, a pillow menu, cosy bathrobes, slippers and much more. Guests can enjoy the stylish bar and restaurant on the ground floor as well as Rena Spa complete with 13m Greco-Roman pool.

For further information or to book a table, please go to: www.nyx-hotels.co.uk/ glasshouse.

Address: 50 – 60 Southampton Row, WC1B 4AR, London.

Hotels

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Conversations from IHTF 2022 Hotels refocus their technology needs for a better future meetings, exploring the evolution of the hospitality industry and how hotel groups have responded to seismic changes in customer expectations and operational demands. The dynamics of digitalisation, omnichannel engagement, changes in marketing and distribution, and the growth and demand of Cloud services were amongst the hot topics.

By Ryan Haynes, Director, Haynes MarComs - travel and hospitality marketing technology expert After a long (pandemic-induced) break, IHTF returned in May 2022. International hotel groups - including Accor, Penta Hotels, Nordic Choice Hotels, Melia Hotels International and NH Hotel Group - came together in Madrid to discuss developments in technology and digitalisation.

Over 300 attendees engaged in a twostreamed programme and one-to-one

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Janneke Messiaen, VP Commercial Systems & B2B Digital, NH Hotel Group, explained how the group switched to a more concentrated distribution model. “At one point we had 38 channels connected and it’s very easy to lose control. On the one hand you have the commercial force to manage accounts and on the other, the technical team to maintain, configure and manage all the technical aspects and incidents that may arise. As the integrity problems became larger, we had to make sense of our distribution roadmap.”

Messiaen explained the importance of reviewing the full booking acquisition cost including assessing the man-hours involved.

Reducing the number of channels not only

reduced manual workload and distribution costs, but limited the credit risk while improving rate integrity. In addition, NH Hotel Group was able to drive more direct bookings through their brand website with better visibility on metasearch.

Saraova Hotels echoed the importance of a concentrated distribution model. “Any OTA you work with is generally an affiliate of booking. com or Expedia, so it’s easier to work with them than create another cog in the wheel,” said Jon Siberry, Group Revenue Manager.

For The Set Collection, it’s important not to try to compete with OTAs on the wider range of services offered to the guest but keep the focus on the hotel experience. “We invest heavily in digital marketing and CRM to drive as much direct business as possible. With our resources we cannot be in every corner of the world, so we use OTAs as a billboard effect, which helps bring traffic direct,” said Robin Stangroom, VP Revenue, Reservations & Distribution.

Unfortunately, Siberry and Strangroom experience a few tactics from OTAs

which can take business away from them - like loyalty programmes, subsidised offers or alternative accommodation recommendations.

“It’s something to always be on top of. Investing in software that monitors price from different points of sale, for example different source markets, to see the types of discounts OTAs are offering,” advised Strangroom.

Added Siberry: “We also use Optimand which lets us see the demand where people are looking at dates but not booking. This helps us address revenue needs. We’ve set up automated promo codes for returning lookers.”

While many hotels explained the importance of working with tech partners, Dado Ljumanovic, Group Director, Digital Media & CRM, Sircle Collection has spent time developing an inhouse team of technical experts.

Ljumanovic said: “We want to be in control, to understand the type of data we are collecting in-house. We create patterns for customer journeys applied to each channel which is increasing the channel’s contribution. We use travel agents to learn more about potential new audiences.” Sircle Collection works with partners to understand the data quality they are getting, before devising strategy to

prioritise different channels, especially those which capture top-priority brand personas.

Taking a slightly different approach, Sabrina Regner, Director of Guest Engagement & Reservations Management at Falkensteiner Hotels & Resorts, has been working with a development company to implement AI and robotic process automation. “We get rid of the daily repeated tasks. We should not think about reducing manpower but using manpower in the right way to make jobs attractive, with the right challenges.”

Falkensteiner Hotels & Resorts has also been building its omnichannel guest experience, “We were always thinking the wrong way. Now, with the direct booking share growing, we need to open up the ways that guests can contact us.

This includes using channels where our guests are, such as Whatsapp, social media, video call, SMS. This is what we need to see in the future.

This is very important for direct bookers,” said Regner.

Continuing with the omnichannel theme, Carsten Wernet, Chief Executive of SIHOT explained that “guests are looking for a frictionless experience. Hotels need to be providing the Uber or Amazon experience, using technology that

connects the payment components at all stages of the guest journey, removing staff tasks from the process so it makes sense for the property.”

According to Juan Jose of Adyen, making payments can be a more fulfilling experience for guests. “The best payment experiences are those that you don’t remember. There are a myriad of payment methods and hotels need to consider how to manage these. It impacts the conversion and types of guests that you can tap into. It can become very complex, so it’s important to find the right partner.”

The advancement in guest expectation and both the opportunities and challenges of digitalisation are clear to those within the hotel industry. Based on conversations around the conference site in Madrid, it’s now about connecting the dots throughout hotels’ tech stacks. By making a smoother technological journey, hotels will be able to advance the guest experience, whilst providing staff with a stimulating and productive work-environment.

Want to know more about the discussions at IHTF? Watch the latest episodes of Travel Market Life, the hospitality industry’s leading podcast available through Apple, Google, Deezer and Spotify.

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CREATING THE PERFECT ESPRESSO COFFEE

Lever espresso machine.

Fracino’s 1, 2 or 3 group Retro lever espresso machine evokes the 1950’s coffee bar buzz. Finished in highly polished stainless steel, its Design and Function is very much for the modern coffee bar.

Retro is available in Electric or Dual Fuel powered versions – perfect for espresso on the move. Lever groups provide the barista with lots of control during the extraction process for creating their own perfect espresso.

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Each group has optimum temperature control.

Our stunning P.I.D. – the fusion of technology and contemporary design; the individual group boilers and state of the art electronics offer precision and control to fulfil the expectations of the most discerning barista.

Available in 2 or 3 group versions, the P.I.D. features temperature controllable hot water dispense and boasts all the power, technical qualities and reliability synonymous with Fracino products.

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Why automation is bridging the gap between craftsmanship and efficient coffee business Will automation take over for the baristas or will it take them to the next level?

How can we run an efficient coffee business without losing the passion for the product.

Whereas coffee evolved from a morning pick-me-up towards a high-end delight served by tattooed baristas in big city coffee bars, customers are now also expecting high quality coffee in general catering businesses and restaurants.

Jan Adriaens, Belgian engineer behind - award winning - smart milk steamer Perfect Moose, pioneered by introducing automation in specialty coffee business.

“Unfortunately, you can’t run a business on passion alone. Real issues such as time management, temporary staff and training costs are not always taken into account.

Hospitality trends are asking for smart solutions. When you know the classic latte is still the most popular coffee order nowadays, automating the milk steaming process is the

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next logical step for profitable quality coffee business.”

Getting the milk froth right is a true skill and quite a time-consuming part of the coffeemaking process. By automating it you can provide consistent quality no matter the maker and improve workflow efficiency without ever losing the passion for the product.

Will automation lead to sameness and boring uniformity Adriaens continues: “For us, the passion of creating always remains key. It is never our intention to impose a certain taste or uniformize the coffee experience by automation. We encourage baristas, bars and coffee chains to keep an open mind.

The Perfect Moose can be used with the milk or plant-based alternatives of your choice, you can use standard settings or customize temperature and pouring texture, choose the exact amount to fit your cups… all things enabling the coffee professional to create

Commercial Coffee

unique signature drinks, offer more plant-based options, use local fresh milk, reduce costs, save on cleaning and waste… automation yes, but always with the option for a personal twist.”

So, will automation take over for the barista?

“Perfect Moose is offering coffee bars an extra pair of professional barista hands to guarantee consistent top quality milk coffees and profitable business. Just consider (partial) automation as the next step forward in coffee business.”

How to handle the moose Thanks to smart rfid technology, Perfect Moose recognizes the type and amount of milk you are dosing, and then automatically turns it into top barista quality microfoam.

Just pour your milk into a smart pitcher, put it on the device, let go, take off when ready.

Simple, but smart.

Visit perfectmoose.com/contact to find your distributor.

the stuff they think of these days.

*

*THIS IS NOT A WASHING MACHINE

An automatic washer has proven not to be a lazy making box of dark sorcery.

Automation is a thing of all times, aiming to improve quality of life. Same goes for the coffee bar. If consistent top quality, less stress and profitable coffee business are on your list, think smart. Perfect Moose is the automated milk steamer offering an extra pair of professional barista hands. Using any milk or plant-based you like.

*not for laundry

Herald provides fast turnaround on all ‘To Go’ Coffee Cups Food services supplier holds more products in extra warehouse space Herald is honouring a speedy delivery service, with a fast turnaround of disposable hot cups and ancillary products, thanks to extra warehouse space and an expanded preferred supplier list. The quality disposables manufacturer and supplier has established itself as a reliable source of all coffee ‘to go’ products, with a full range of ancillary items included in the mix.

In the last 12 months, orders have increased for Herald’s 8 oz, 12 oz and 16 oz single wall, white cups, double wall, kraft, black and white cups and ripple wall, black and kraft cups. Often sold alongside the popular supplier’s CPLA eco sip lids, and its birchwood stirrers, the cup range has long been a market favourite, based on quality and price.

Other products available in the coffee ‘to go’ range are a selection of white and

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brown sugar sachets and sticks. The sugar is available by the case, which means it can easily be added on to orders for the cups, lids and stirrers, completing the requirement for any hot drinks on the move offering.

Herald has cultivated a complete range of these products with the ultimate goal of providing a single source supply of disposable cups and supplementary goods for cafes and food ‘to go’ establishments.

Managing director of Herald, Yogesh Patel explains: “We’ve always sold on variety and choice but this year, as customers face shortages, we’ve worked hard to address supply issues and to ensure we can deliver to meet demand.

“We have the full range of disposable, eco-friendly, hot cups, lids, stirrers, spoons and sugar sachets and sticks available and intend to maintain a healthy supply. We can compete on quality and price and so hope that Herald will prove to be the ‘go to’

Commercial Coffee

supplier for those looking for the convenience of a single source solution in the coming months.”

Herald’s eco range also includes a full range of bagasse items comprising of square, round and rectangle plates, in varying sizes, along with bowls and hot boxes, chip trays, burger boxes, noodle boxes and other lunch boxes – all of which are in great demand.

The company recently launched a selection of soup cups, kraft salad bowls, kraft hot food boxes and chicken boxes. Other products include plastic cups and glasses, cutlery, cocktail accessories, straws, bakery products, candles, disposable aprons, gloves, headwear and janitorial items.

For further information on Herald and its latest products, log on to www.heraldplastic.com or call 0208 507 7900 to order a copy of the new catalogue.

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DISPOS

A Natural Coffee Cup High quality, eco-friendly, hot cups - for the authentic coffee lovers.

Post the pandemic, we all want to make kinder, better choices. Herald has extended its range of fully compostable cups to give your customers a more complete, environmentally-friendly alternative.

Our single, double and triple wall cups are 100 per cent compostable and come in both brown and white, in a selection of sizes. With diameters to fit all lids, currently available in our eco-friendly selection, our competitively priced, hot cups are perfect for 2022’s greener market.

See how Herald’s packaging can complement any gourmet produce.

0208 507 7900 sales@heraldplastic.com www.heraldplastic.com

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Leading Supplier of Luxury Mattresses, divans and headboards to the Hospitality Market

Respa Contract Beds Kellett Group, Oldcastle, Co. Meath, Ireland www.respabeds.ie/hospitality +353 49 854 1488 25

Hoshizaki add latest Cubelet model to the mix Ice machine experts Hoshizaki are excited to reveal the latest ice machine model within their completely Hydrocarbon portfolio: the CM-50KE-HC.

combines the characteristics of nugget and cube ice is born.”

Capable of producing up to 55kg of high-quality cubelet ice in 24 hours, this self-contained ice maker is particularly ideal for restaurants and bars that are looking for perfect dilution of spirited drinks such as mojitos and tiki cocktails. This is thanks to the dry and hard components of this ice type which Simon Frost, Director UK & Ireland, Hoshizaki UK explains:

Also designed with hygiene in mind, the CM-50KE-HC benefits from Hoshizaki’s automated water circuit rinse cycle which maintains the highest sanitary conditions and ensures that harmful mineral residues do not damage the ice making system.

Further peace of mind comes from the closed water circuit, which provides maximum protection against any type of contamination during the entire ice production process.

“Hoshizaki cubelet ice acts as an ideal cooling agent due its high water-to-ice-ratio giving optimal dilution. This achieved thanks to a combination of pioneering ice technology and unique machine design with extruding head which provides high compression. In such conditions, a hard and dry ice type which

An easy-to-clean high-grade stainless-steel exterior takes simple maintenance yet another step further, whilst a unique internal carbon graphite bushing allows this machine to work entirely without grease. The absence of moving parts prevents wear and tear, while the water-lubricated bearings protect the system

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from unpleasant calcification and bacterial contamination. In addition, the new CM50KE-HC cubelet maker features Hoshizaki’s worktime-based replacement system, which can be monitored with an intuitive control display for preventive maintenance.

As with all ice machine models within Hoshizaki’s UK current portfolio, the CM50KE-HC is a hydrocarbon machine which uses the natural gas R290 as a cooling agent due to its minimal ozone depletion potential.

With outside dimensions of 498 x 570 x 697mm (W x D x H), the undercounter CM50KE-HC perfectly fits into small spaces and has the lowest height in the market.

For more information on the new CM-50KEHC or other ice machines in Hoshizaki UK’s portfolio, please visit www.hoshizaki-snowflake.com

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Take Control of Laundry Quality and Costs Take 100% control of turnaround times, stocks and quality of finish by running your own on-premise towel laundry and cut laundry costs by 25-45%.

Girbau works with all types of hotels, spas and leisure facilities, supporting everyone from large hotel groups to small independent operators. It offers energy efficient, high productivity laundry equipment for the ultimate in-house laundry operation.

For a small to medium-sized establishment, a towel laundry may be the best starting point. Girbau’s full range of washers, dryers and ironers ensures you have the right equipment for a truly professional finish for all your towels, bath robes, bed linen, table linen and you can even choose to offer a dedicated laundry service for guests.

Hospitality Expo, taking place at Ascot Racecourse 24-25 April, will see the global trade show premiere of Girbau’s innovative new GENIUS Series Internet-enabled washers with Sapphire software for remote performance and disinfection monitoring.

Additional features include robust chassis design, high water extraction, gentle Care Plus drum and 10-inch colour user interface.

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Designed to lower water and energy consumption while boosting productivity, Girbau washers feature automatic chemical dosing, high-speed spinning, unmatched durability and a high degree of programmability.

The washers’ high spin speed achieves a market-leading centrifugal spin force of up to 400G throughout the spin cycle to leave laundry with residual moisture levels of less than 50%. This very high water extraction ability offers significant energy and cost savings in the subsequent drying process.

Girbau’s premium ED series dryers ensure all items including delicates are dried safely, uniformly, efficiently and cost-effectively.

Designed to be more energy efficient than any other conventional dryer, ED Series feature Girbau’s Transflow technology. This is a combination of both radial and axial airflow for maximum efficiency, reduced cycle times and lower energy costs. Cabinet insulation and a double-glazed door further optimise energy efficiency.

The highly reliable and accurate humidity control system automatically senses when clothes are dry and activates the cool down process maximising energy efficiency and

assuring textile care. The large drum’s unique Care Touch design and manufacture with no sharp edges prolongs linen life.

The new Sapphire remote-control software from Girbau gives you easy, flexible and versatile control of your on-premise laundry.

You can manage your laundry, analyse data, compile production reports and do everything remotely, in real time, from any device. A smart-alerts system sends a text or email when there is any irregularity in how machines are working. Problems are solved quickly and effectively, optimising time and informing future operational decisions.

Girbau UK’s nationwide service operation has a team of experienced company-trained engineers and direct access to the factory for spare parts, allowing it to respond quickly to any urgent customer calls with high levels of first-time fixes.

Contact us today or on stand 47 at Hospitality Expo on how to take control of supply, quality and costs with your own onpremise laundry.

Tel: 01462 427780 Website: www.girbau.co.uk Email: sales@girbau.co.uk

Housekeeping & Laundry Equipment

SWITCH+SAVE Expected savings of 25% and up to 45% plus • Typical return on investment within 12-18 months* With a Girbau on premise laundry you will make savings, take operational control and improve quality 40p OPL Estimate

30p 20p

Outsource Estimate

10p 0 Bath Sheet 550g

Hand Towel 550g

Bath Mat 750g

*ROI includes additional utility and labour costs

An on premise laundry can quickly pay for itself in almost any hotel.

Desktop Analysis A Girbau desktop laundry analysis will help you to quickly identify savings. We take the data on your current outsourced laundry, convert this to wash weights and loads per day and provide you with a detailed financial breakdown comparing outsourced cost with the savings achievable in-house. We take all factors into account including capital expenditure, utilities and labour.

Sustainability An on premise laundry saves the costs and emissions associated with road transport from outsourcing.

Specialist Advice Our specialist hotel laundry consultants can undertake a comprehensive review of your existing laundry and recommend the best equipment to maximise operational efficiency and flexibility.

Design Service Our laundry design department, can design a customised layout to meet your operational requirements. If space is tight, our experts can offer some innovative solutions.

S saving ee what s your can ac business hieve!

Disinfection Monitoring Package Now more than ever, hotels must ensure the health of guests and staff through best laundering practices. Girbau’s new Disinfection Monitoring Package (DMP) allows you to control and verify that disinfection parameters have been met in each wash cycle.

Girbau INTELI INTELI is the brains behind the modern Girbau washing machine.

Its sophisticated computer controls are easy to operate and allow us to create finely-tuned programs for your hotel. It means you keep a tight control on water, energy and detergent consumption without ever comprising quality. With up to 99 programs, we ensure you have a program for everything you need.

Hotel Laundry Experts Girbau works with leading hoteliers globally and in the UK including: Hilton Worldwide, QHotels Group, Landmark Hotel, Ritz Hotel, St Martins Lane Hotel and many more.

Deal Direct with Manufacturer Girbau is the only company in the UK to manufacture, install, service and maintain a full range of commercial laundry equipment and has more than 60 years’ experience in helping customers to design, set up and operate hotel laundries.

Contact us to request a free no-obligation laundry consultation for your hotel business.

01462 427780

sales@girbau.co.uk

www.girbau.co.uk

The environmentally friendly way to meet your guests’ towelling needs Leading hotel textiles supplier, BC SoftWear, is a dedicated towelling expert with 20 years’ experience. The team has noticed a distinct shift towards hotels seeking more sustainable options in the last year, with increased requests for more environmentally friendly ways to meet the hospitality sector’s towelling needs, that don’t compromise on quality.

“We’ve never before seen such high demand for more sustainable options from our hotel partners,” explains BC SoftWear CEO and Founder Barbara Cooke. “All hotels must reduce their carbon footprint by 90 per cent by 2050, to meet the targets for climate change set at The Paris Agreement. With energy saving so high on the agenda, BC SoftWear has created the SmartSoft range of eco-friendly towels – a responsible, sustainable option for busy hotels managing a high turnover of clients.”

The SmartSoft range includes SmartKnit towels and SupremeSoft robes, towels and

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spa linens, which offer housekeeping and laundry teams the benefit of significantly reduced drying time, while maintaining superior softness. A 31% reduction in drying time and 10% reduction in water consumed creates energy savings of up to 70% compared with a traditional towel.

The BC SoftWear team is also trained to give the best advice on laundering SmartSoft towels, to ensure product lifetimes aren’t compromised. “Every towel and robe has unique laundering requirements. It’s part of our after-care service to ensure housekeeping and laundry teams are fully briefed, so towels and robes don’t wear out sooner than anticipated,” explains Barbara. “Our entire team is equipped to share on-the-ground advice about laundering and chemical use, so towels achieve the longest lifespan. This is the care, expertise and dedication our partner hotels have come to expect from our family-run business.”

New for this year, BC SoftWear has also begun working alongside Reskinned, specialists in recycling end-of-life textiles and footwear. “Reskinned turns textiles like towels that are no longer fit for their initial purpose into recycled yarn, that can then be used in other textiles,” says Barbara. “We are now working to introduce our hotel partners to this recycling option. It’s our way of supporting the circular economy by offering a simple and achievable solution to the serious issue that is excess wastage from the hospitality sector.”

BC SoftWear is the towelling company of choice for many of the UK’s most prestigious hotels including Chewton Glen, Pennyhill Park, Champneys, Cliveden Hotel and Spa, and Fairmont St. Andrews Hotel & Spa. To find out more visit: www.bcsoftwear.co.uk For more information on the Reskinned initiative, visit www.reskinned.clothing

Housekeeping & Laundry Equipment

Housekeeping & Laundry Equipment

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Elis provides sustainable alternative for workwear, linen and laundry With businesses looking for ways to improve their sustainability, catering workwear, linen and laundry services provider, Elis UK, explains how its circular economy approach can help.

Elis was the first company in its sector to announce its target of net zero emissions by 2045 and is one of only twelve companies selected to join the NHS Net Zero International Leadership Group. It uses a circular economy model to provide its customers with a more sustainable solution.

Elis supplies workwear and linen on a rental basis, collecting used items and delivering laundered garments and linen on a schedule to meet the needs of the customer. In its circular economy approach, customers’ items are maintained, repaired, reused and redeployed in order to optimise their lifespan. Elis’s expertise and processes in its highly efficient industrial laundries help to minimize water, energy and cleaning

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product consumption to reduce the impact on the environment.

The use of workwear maintained by Elis, rather than at home or using a traditional laundry, reduces CO2 emissions by up to 37% and water consumption by 48% (Source: EY). Based on the circular economy, Elis’s services increasingly enable customers to reduce their emissions.

Comments Elis UK marketing and customer experience manager, Paul Swift: “The circular economy is specifically designed to eliminate waste and pollution, circulating and sharing products and materials and regenerating nature. The Elis circular economy model, primarily through reducing the consumption of natural resources and keeping products in use, is a sustainable solution that addresses environmental issues. In 2021, the Group’s CO2 emissions per kg of delivered, laundered textiles were 19% lower than in 2010, which is testament to the efforts made over many

years. Our mission is to make our customers’ lives easier and contribute to their success through a sustainable, responsible process.”

As part of its commitment to net zero carbon emissions, Elis is undertaking a number of major initiatives, which will help to ensure that its customers receive services that leave an ever-smaller environmental footprint.

These include continuing to improve the energy efficiency in its operations; constantly improving the vehicle fleet and delivery routes; optimising the product lifespan, optimising the choice of materials and expanding reuse and recycling of textiles. In three years, Elis UK has already reduced its CO2 emissions by 33% and its consumption of water per kilo of laundered linen by 23%.

Elis UK has been certified over many years by the Carbon Trust for reductions in CO2 emissions and water usage.”

For further information see uk.Elis.com or call free on 0808 1698265.

Housekeeping & Laundry Equipment

Why you should consider using Miele professional washing machines If you’re looking to upgrade your current washing machine in your business for your housekeeping requirements – look no further than the Miele Professional range of Commercial Washing Machines.

These Commercial Washing Machines are perfect for all your laundry requirements, and here are a few reasons why…...

Efficient Washing Machine that runs for ages!

The components of these washing machines are so strong that simply pointing out that they are built to last doesn’t do them justice.

In fact, these washing machines are so well built, that they’ve even been proven to have the ability to run for 8 hours per day, every day, for 10 years!

So with the Miele Professional range, you don’t get that constant fear of your machines breaking down on you. Instead, you get reliable machines that generate money for many years to come.

They’re cheap to run Everything about the Miele Professional range screams “EFFICIENCY!” These machines have impressively low water and energy consumptions, which is a key factor for any successful business.

The less electricity and water needed to run the machines, the cheaper each load costs you – making these a great way to increase your profit margins!

Exceptional cleaning results your guests will love These commercial washers will provide your guests a level of cleaning they simply cannot get elsewhere!

The Miele Professional range provides such a thorough clean, they are even able to meet hospital standards.

Because for hospitals, having powerful washing machines that can remove stains from soiled garments is an absolute must. And meeting the CQC standards is a legal requirement, to prevent the garments from harbouring nasty diseases…

Now imagine bringing that cleaning power to your business. How likely do you think it would be for your customers to complain about the cleanliness of their laundry? That’s right! It’s VERY unlikely.

The reality is, washing machines like these are going to produce happy customers who will be more likely to post a positive review about their stay.

So there you have it Those are the top reasons why we believe the Miele Professional range of washing machines should be considered for your professional laundry requirements if you are looking to make a change in 2021.

Housekeeping & Laundry Equipment

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Beautiful art pieces.

Quality materials.

Original designs.

AttikoArt is a British mother & daughter designer duo and creator of abstract art prints. Our pieces are all designed in house, and then printed exclusively to order in the UK using a traditional, high-grade giclee printing method.

By transferring our original artwork to print, we can produce custom variations for you - allowing you the luxury of selecting from a range of different sizes and endless colour combinations to suit your interior design needs.

AttikoArt prints are each presented in a choice of 3-4 standard colour ways that we have curated and put together for you to browse and easily shop. We closely follow interior design trends and always try and come up with designs and colours to fit with ever-changing interior schemes.

However, if none of our standard colourways are quite right you can always contact us for a tweak. We can carefully edit the colours in our designs to produce a bespoke version that’s just right for you.

We work closely with the public and trade alike in this respect.

Do you have an upcoming project? Show us your room or interior design plans, and we will work with you to find one or more art pieces to complement your scheme.

If you would like more information or to find out how AttikoArt could help with your current or upcoming project, please email info@attikoart.com

Art For Interiors 34

Interior Design & Decor

Royal seal of approval for Ulster Carpets Ulster Carpets have been granted a Royal Warrant by Her Majesty The Queen.

The leading designer and manufacturer of bespoke carpets for the hospitality sector is based in Northern Ireland and has worked on some of the world’s leading hotels, casinos and cruise ships.

Nick Coburn CBE, Group Managing Director, said, “To receive the Royal Warrant in Her Majesty’s Platinum Jubilee year is a real honour. This achievement has taken several years of dedicated work by our staff and it further underpins the huge success and progression of Ulster Carpets, particularly as we look forward to celebrating our 85th anniversary next year.”

Still based on the same site that Nick’s grandfather founded the company on, Ulster’s forward-thinking and innovative approach has helped them to grow globally.

Nick added, “Our ability to create stunning designs is what sets us apart around the world. We have developed our own patented weaving technology and continue to invest in new innovations to move this forward. This works in tandem with our talented designers, who have the artistic flair to meet the design expectations of the world’s best interior designers.”

Ulster’s integrated manufacturing process is also an important factor in the company’s success, alongside high levels of service to meet project deadlines.

“One of the key reasons behind this success is that we are the only fully integrated manufacturer of woven carpet operating entirely in the UK. From sourcing the highest quality wool and spinning and dyeing the yarn, through to the bespoke design and weaving of our luxury carpets, we have complete control over every step.

“We are continuing a significant investment programme to create and secure jobs in the UK, which will grow our business across the world.”

To mark this year’s Jubilee, the Northern Ireland Office have launched a competition for primary school children to design a rug, which will be manufactured by Ulster Carpets before being presented to The Queen.

Ulster Carpets are also continuing to work closely with the Royal Household to develop designs for Royal Residences.

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Interior Design & Decor

I NDUSTRY L E A D ING M A NUFA CT UR E R AND SUPPL IE R OF SPE C IA L IS T C ONTRA CT S TA ND A R D F UR NIT URE

D ESI G N C ENTRE & SH OWROOM

A B O UT HL F The HLF HLF Group Groupare are the the fastest fastest growing growing manufacturer and supplier supplier of of contract contract manufacturer and standard trades. standard furniture to to the the following various trades.

We specialise in a full full turn-key turn-key solution solution and and specialise in can fit out multiple multiple units. units. We We also also have have no no minimum order quantity quantity so so customers customers can can minimum order buy one item right right through through to to aa full full refurb. refurb.All All of our furniture is made here in the UK and our furniture is made here in the UK andis fully compliant regulations is fully compliantwith withthe the various various regulations applicable toyour yoursector. sector. applicable to

0191 570 336

www.thehlfgroup.co.uk

Our purpose-built show room and design centre has over 30 room set ups and show cases our full range of furniture. We have a dedicated in house interior designer who can guide you to make the correct furniture selections.

C OM E AND VIS IT OUR S HOWROOM

HLF House, Whiteley Rd, 37 Blaydon, Gateshead NE21 5NJ

New season lighting trends from Gong The new Spring/Summer season is upon us and Jo Plismy, lighting designer and founder of Gong, shares her expert knowledge of the latest trends and fashions in lighting interior design.

From her work with architects, interior designers, hotels, restaurants and decoration shops all over the world, Jo is perfectly placed to keep at the cutting edge of lighting design.

Sustainable Lighting “Environmental impact has been a hot topic for sometime now and is showing no signs of slowing down,” comments Jo. She continues, “Since the pandemic, there is definitely a move to try to live more sustainably in general, which I believe can only be a good thing. In some respects, we had become a bit of a throw away society and the pandemic made us all stop and think about the products we use in our lives and how much wastage we create.

For interior design this means incorporating energy-efficient products into projects whenever possible and being careful to select items made from sustainable materials. As a result, in the lighting industry we are likely to see more designs from reclaimed and recycled materials, as well as natural materials such as bamboo and rattan”.

“As business owners, we are all keen to ensure our production methods and packaging materials are regularly monitored to make sure as a company we make as little environmental impact as possible, another point which our

customers appreciate. Where the bulbs are concerned, today’s LED energy-efficient bulbs are up to 90% more efficient than traditional incandescent bulbs, lasting up to 25 years. We are now seeing these already efficient bulbs coupled with smart hubs to ensure lights are not left on and this is likely to become more and more commonplace, as we seek control of our energy usage,” explains Jo. Lighting from Natural Materials Sitting comfortably alongside the desire for more sustainable products is the trend for using natural materials in interior design. As Jo comments, “Lighting designs made from natural materials such as glass, cork, silk, linen, rattan and even seashells are likely to be in demand more than ever for the coming season, as interior designers seek to incorporate organic, natural elements into their designs, which also tick the box of being eco-friendly.

Themes of nature follow on organically from this as designers find new and different ways of inviting the outside in, something which takes on even more emphasis over the Summer months”.

The age-old concept of Biophilia, that is that humans have an inherent affinity for nature therefore their living environment should more closely connect to it for enhanced health, well-being, and productivity, continues to be of great interest for interior d signers and lighting is an important element in such schemes. Jo explains, “For lighting designs we can expect to see organic materials and shapes of nature mimicked, as well as over

all concepts which support circadian rhythms by copying the natural pattern of the sun to provide good levels of light throughout the day”.

Quality that Lasts “People are looking to invest in quality lighting that will last a lifetime” says Jo. She continues “While there will always be new trends and fashions, at the heart of these designs will be a timeless quality backed by high quality materials. Our own lights have always been about timeless design coupled with expert craftsmanship. Of course, difficulties in importing and price increases in shipping is also leading to higher price points, making every purchase more considered.”

Go Big & Bold “Unique, larger-than-life light fixtures are one trend predicted to be big for SS22 and we are definitely seeing a move towards more unique, sculptural designs. Lighting is a great way to make a statement in a room and contrary to popular belief, oversized lights or lamps look great in smaller rooms, as well as in larger spaces. I like to see lighting designs like pieces of artwork, and bold designs, tactile textures and sculptural shapes provide interest to a design scheme even when the light is turned off,” advises Jo. Jo continues, “Equally if not more important is the warmth of the light and how the light is diffused through the room. This is a very important factor in our creations and only enhances larger-than-life fixtures. Some of our models have shades with a golden interior to provide a warm hue, some have a design that allows beautiful reflections on the walls, and some will use fabric which is particularly gorgeous to see through and will change colour when the light is lit.”

Scandinavian Styling “Nordic inspired interiors are also predicted to be big for SS22 and for lighting this means simple, clean shapes and a muted colour palette with elements of brass and wood.

This relaxed vibe has timeless elements to it, incorporating natural materials, and open bright spaces. Lighting designs which have an element of texture to them are a great way to add warmth to this minimalist modern style and choosing shades in soft hues will make the space feel inviting,” advises Jo. Jo Plismy, Founder Gong www.gong.co.uk 020 3808 4303

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Interior Design & Decor

Interior Design & Decor

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4 tips for better customer engagement in your hospitality organization Though the pandemic had a catastrophic impact on industries worldwide, no sector felt the effects quite like hospitality.

With travel restrictions making hotel stays virtually impossible, on-site dining off the table, and restaurants, bars and other establishments facing long-term closure, the industry was forced to adapt like no other to survive.

Almost overnight, companies had to pivot to support orders, payments and curbside collections digitally, or risk not meeting Covid-19 compliance requirements, and ultimately closing their doors for good.

Now, as we look to a future beyond the pandemic, it’s time to assess where we go from here.

With social distancing restrictions becoming increasingly more lenient, and organizations opening their doors once more, is what was right for the industry in 2020 still right today? Or should we be looking to move on from temporary solutions?

We’ve put together our top tips for hospitality organizations wanting to embrace the right technologies - the ones that not only supported your business during the pandemic, but will help you meet changing customer needs and expectations in 2022 and beyond.

Tip 1- Provide a seamless order-ahead service

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For many restaurants, hotels and venues in 2020, an order-ahead service was a temporary solution to short-term restrictions.

But two years on, consumer expectations have evolved with the pandemic, and they value convenience above all else. Today, order-ahead isn’t just a stop-gap solution - it’s one of the most convenient ways for customers to order, collect and experience your services.

To stay competitive in 2022, you must provide this convenience wherever possible - and that means embracing ‘order ahead’ technology permanently.

However, when delivering this experience, it’s important to get it right.

So, how do you provide a customer experience that is quick, convenient and seamless with order-ahead?

By investing in the right supporting technology. Real-time inventory management, for example, can help you monitor order numbers and stock levels. This prevents cancelled orders by giving you a clear view of stock before the customer makes an order, reducing the risk of unfulfillable orders, and unhappy customers.

When custom-built into your existing mobile app, order-ahead can work seamlessly alongside the rest of your technology to ensure orders are a) in-stock, b) ready to collect, and c) sent to the right location for pick-up - at the right time.

EPOS

2 - Enable contactless Anybody in the hospitality industry will tell you the same thing: In a post-Covid world, health and safety comes first.

Even without formal restrictions, customers need to know the establishments they choose to visit are clean, safe, and contactfree where possible. Visa’s Back to Business study revealed 70% of US customers have changed how they pay since the pandemic, from shopping online more, using less cash, and making the most of contactless payment options where possible.

These are statistics the hospitality industry can’t afford to ignore.

With the global health crisis at the forefront of our consumers’ minds, restaurants, bars, casinos, attractions, and other hospitality establishments must do their best to reassure guests that the necessary measures are in place to make it safe. And, the best way to do this is with contactless technology.

But, enabling contactless doesn’t necessarily mean replacing your entire POS system, or upgrading all your customer facing touchpoints.

The right integration software can ‘plug into’ your existing hardware to easily facilitate mobile payment, contactless payment, or self-service for a fraction of the cost.

3 - Use data to personalize the experience Once the right technology is in place to enable order-ahead and contact free

payments, it’s time to think about how to elevate the experience.

One simple way to maximize the customer experience is personalization. Easier to gather information about that Research shows consumers are willing to spend more if offered personalized experiences. And the good news is, once you’ve invested in contactless and order-ahead technology, you can use this data to create a 360 degree view of your customers preferences and spending habits.

Customers are much more likely to spend, and become brand loyal if they receive a bespoke service. By tailoring the experience from the point of payment, all the way through to the post visit experience, you can encourage repeat visits.

This is where a single platform integration comes into play.

If all your customer data aligns on a single platform, it is much customer as an individual, and provide a hyper-personalized experience.

What do they order most often? When are they likely to visit your establishment? What deals/ discounts can you offer to encourage them to return sooner?

Modern software solutions can support single platform integration across multiple devices and apps, making the possibilities for personalization endless.

4 - Remember, it’s a journey By following the tips above, you can ensure your hospitality business stays competitive, and continually meets customer demand.

But, it’s not all about what you’re trying to change.

Digital transformation is a journey, and the benchmark for what ‘successful’ transformation looks like is changing every day. So remember, it’s more about the journey than the final destination.

Stay curious, continue to adapt where necessary, and most importantly, invest in the right tools that allow you to be flexible.

If your hospitality organization is ready for a new era of customer engagement, contact us to find out how we can help you on the journey www.omnicogroup.com

EPOS

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It’s Lolly launches another major app enhancement - Scan and Go

Complete Point of Sale Solution for Hospitality.

Peter Moore, CEO, It’s Lolly, comments: “Shoppers are often in a hurry particularly when it comes to grabbing lunch or dinner on the go. Speed and efficient service keeps turnover high and builds brand loyalty. The unattended shopping environment will become an ever-increasing option in the corporate environment and on the high street.

Boosting efficiencies, and creating an unobtrusive check-out experience

Staying competitive in hospitality and retail means juggling lots of demands including keeping on top of rising prices, reducing costs and managing inventory. In a market where inflation is rising, adopting technologies that provide the tools to gain competitive edge is one way to manage costs, satisfy customers and boost profits.

Front of house POS terminal.

Order & pay at table.

Customer App for @table, take-away & delivery orders Multichannel sales controlled in one system.

Developed in the UK. Low cost card processing.

Scan and Go, the latest in-app option from Lolly, delivers integrated technology solutions, enabling hospitality owners to control costs and give their customers the brand experience they’ll want to repeat. It does this by saving customers valuable time in needless queuing – by scanning and going, this enables the hospitality provider to improve customer service, with a fast checkout.

Scan and Go puts the power of Point of Sale (POS) into the hands of their customers. Using the Lolly app customers can simply scan, pay and go in one simple solution, removing the need for a traditional POS or self-serve.

“Recruitment is a challenge in many industries and hospitality owners want to ensure their staff are utilised in areas where they can add value by assisting customers rather than just processing their check-out experience.

“During the pandemic customers have become more confident with cashless payments. At Lolly, we are responding to the need for a completely contactless solution by pushing the boundaries of technology to deliver the tools for tomorrow, today. Scan and Go is perfect for sites that have a grab and go area – removing the need for a traditional POS unit so that customers can literally, grab, scan and go.”

For more information visit: www.itslolly.com

Available nationwide.

Onsite installation, training & local support.

Customer Order App

Order & Pay @ Table

Kitchen Order Screen

dojo

SAMTOUCH

www.samtouch.co.uk

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Mövenpick Hotel Jumeirah Village Triangle, Dubai’s newest family-friendly destination, opens its doors Breathtaking views, stylish décor, family friendly entertainment, and much more awaits you at Mövenpick Hotel Jumeirah Village Triangle Prepare to be enchanted by the ideal getaway destination that is coming to the heart of Jumeirah Village Triangle. Comfort and style in a family-friendly setting is what awaits you in this marvellous new addition to the Jumeirah Village Triangle community.

Mövenpick Hotel Jumeirah Village Triangle seamlessly combines style and comfort in its beautiful 166 rooms and suites. With techsavvy touches, Mövenpick Hotel Jumeirah Village Triangle makes life effortless whether you’re walking in the doors for a business or leisure trip. Complimentary WiFi, ergonomic desks and interactive HD televisions with 55” flat screens are just some of the elements that make business trips all the more enjoyable, while the mesmerising, and unbeatable panoramic views of the glittering Dubai skyline will impress during video meetings.

This exciting new addition to the Mövenpick brand aims to take family-friendly accommodation to the next level. Families and large groups can avail of connecting rooms that offer greater convenience, while also adding the perfect sense of privacy.

Along with an on-site aqua park, there is the Little Birds kids’ club, which will keep younger guests occupied with creative

arts and crafts, thrilling games, and plenty more excitement to keep them occupied for hours. The expansive hotel grounds feature three swimming pools and one ladies only pool, so there’s something new and exciting to discover every single day.

“As travel has returned, we are finding that holiday-makers and residents continue to enjoy staycations and are more invested in exploring the right family friendly options.

A unique feature of the Mövenpick Hotel Jumeirah Village Triangle is that it is a perfect urban scape with well-equipped facilities for kids and adults alike,” said Cluster General Manager, Mohamad Haj Hassan. “Guests visiting the property will also have the option of exploring connecting properties. The Novotel and Adagio will welcome Mövenpick Hotel Jumeirah Village Triangle guests at their fantastic recreational facilities and restaurants, or guests can choose to remain at the Mövenpick to enjoy the lush grounds and amenities reserved for our guests only,” he continued.

Features of Movenpick Hotel Jumeirah Village Triangle: Expertly designed with the aim of delighting kids and those young-at-heart, the onsite aqua park; is jam-packed full of fun equipment, including colourful slides and a thrilling tipping bucket that fills slowly before splashing onto anyone in the vicinity who dares to venture below it!

Ladies staying at Mövenpick Hotel Jumeirah Village Triangle can enjoy the peace of the ladies-only sanctuary, and make use of exclusive facilities including a state-of-theart gym complete with all the equipment needed for a high intensity workout. The picturesque ladies-only infinity swimming pool is the perfect escape for the afternoon: experience total relaxation as you stretch out on a plush sun-lounger and enjoy the panoramic views in complete comfort and security.

The soon to be opened La Mar Spa is the ultimate pamper getaway where guests can retreat to rejuvenate in a soothing ambience, and indulge in calming or invigorating treatments. With nine well-appointed rooms and highly trained therapists waiting to melt away the stress, the luxurious set-up will also soon include a traditional Turkish hammam where guests can go to reduce stress and alleviate tension.

Delicious dining options Serving traditional Italian food poolside, Ricci’s offers a selection of mouth-watering Italian-inspired dishes which includes muchloved favourites, bursting with the flavours of Italy that will remind you of your nonna’s cooking.

The minimalist interior of MRKTsets the tone for a modern menu, offering tasty Mediterranean and International dishes, whipped up using the highest quality locally sourced ingredients. Inspired by a plethora of world flavours, the chefs have curated an all-day menu bursting with delicacies to suit every palate. The dining experience has been tailored too for guests’ own unique preferences: choose an item from a live cooking station, or sit back and enjoy the breathtaking views of Dubai as you peruse the bountiful a la carte menu.

The iconic Movenpick Caféis located at the heart of the hotel lobby, and is a lively locale where guests can pick up a foamy cappuccino, fresh juice or fluffy pastries en route to their next activity, or sit and soak in the ambiance while you enjoy a freshly-prepared light dish. This casual dining setting is the ideal place to re-charge between adventures, meet friends or liaise with colleagues. In the evening, a sweet surprise awaits: during the Movenpick Chocolate Hour, guests can sample delectable complimentary chocolate treats.

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Redefined luxury on the Aegean Coast: Susona Bodrum LXR Hotels & Resorts Susona Bodrum, the fourth hotel from LXR Hotels & Resorts, Hilton’s collection of independent luxury properties, is delighted to welcome UK guests to its coastal retreat for the new season.

Situated in a stunning seafront location on the southwestern Aegean coast of Turkey, in the heart of the Turkish Riviera, Susona Bodrum is a luxury 5-star boutique hotel boasting 70 rooms, suites and villas, most with private pools and gardens, a dazzling infinity pool, jetty, serene spa, vibrant beach club, two mouth-watering restaurants, and a whole host of unique experiences. The hotel is named after one of the most majestic and legendary aquatic creatures in Turkish Mythology, the ‘mermaid’, bringing a sense of magic to this stylish Turkish retreat. Having opened in the midst of Covid in 2020, Susona Bodrum looks forward to welcoming UK guests and providing a whole host of new experiences and foodie offerings for the new season.

Beach Life Guests at Susona Bodrum will be spoilt for choice with a stunning beach and beach club complete with infinity pool to choose

between. Unwind and relax at the Family Beach and enjoy a host of experiences from yoga to beachside picnics. Those looking to spice up the beach life will fall in love with Frankie Beach Club, providing all day DJ’s and live music entertainment, with a series of private cabanas sprinkled across the decking for ultimate privacy. New for the season, Susona Bodrum will be introducing a pop up at Frankie’s Beach Club launching a stunning collection of jewellery from Bee Goddess.

Enjoy a touch of exclusivity at the L, X, R Jetty offering guests the perfect platform for private candle-lit dinners, lunch time picnics, sunset boat tours, intimate weddings and family events.

lively setting at the gourmet Malva Restaurant and Cocktail Bar. Guests can enjoy a magical candlelit sunset dinner at Malva Restaurant with delicious slow cooked food made up of fresh locally sourced ingredients from within a 230km radius and inspired by the Aegean region. Later in the evening live performances of jazz, soft funk and blues featuring local and international music will provide the perfect backdrop for an unforgettable evening. Be sure not to miss Frankie Beach Club Pool & Bar, which delivers world-class cocktails and a speciality ‘power lunch’ all serving fresh produce.

Food and drink:

Offering a specially curated menu of experiences, guests can try their hand at a unique fishing experience with the ‘Catch me if You Can’ activity, taking guests on a journey from land to sea. With a beach style picnic experience lovingly prepared by the hotel’s dedicated chefs, guests will be whisked away at sunrise for a spectacular 2-hour fishing trip to catch the fish of the day. Upon returning to the hotel, the executive chef will host a cooking masterclass with the freshly caught fish and local produce delivering an unforgettable culinary experience. For a touch of privacy and romance, guests can also enjoy a private BBQ under the stars in the Talay Lounge or a wine and cheese tasting experience for the ultimate foodies, while the kids spend time at the kids club. New for the season, guests can expect homemade ice cream by Susona Bodrum and home-grown local produce from the Ezi Market bringing guests back to nature.

Susona’s two restaurants and beach club offer distinctly unique culinary experiences each with their own identity. Kick start the day at Susona’s all-day restaurant Ezi, boasting panoramic views of the Bodrum Peninsula in a tranquil comfortable pool side setting. Experience a Turkish breakfast like no other and expect warm pastries, a variety of juices and many other natural products fresh from the garden. After a relaxing start to the day, guests can opt for a more

Experiences and Activities:

Live Well at Susona Bodrum Relax and regenerate at the Spa by ‘Spa Soul’, which provides guests with a personalised programme to ensure maximum relaxation. Pick from a series of Turkish Hammam treatments, including the scrub with Kassa and the foam massage which takes place in a traditional Turkish bath. Those looking to unwind can treat themselves to the sensational stress relief massage and those seeking an immersive journey can opt for the Hawaiian Lomi Lomi or the Thai Fusion treatment. After a long day under the sun, the Susona Spa will provide a perfect haven for those hoping to switch off. A clay tennis court and state-ofthe-art gym featuring an outdoor Cross Fit area are also available for budding fitness fanatics.

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Villas Susona Bodrum offers guests exclusivity and privacy with its villas. The hotel’s fourbedroom premium villa boasts a spacious garden, private pool and state-of-the-art villa facilities with stunning views over the magnificent turquoise Aegean Coast. Guests can arrange premium transport with boat pickups directly from the villa’s private jetty.

Make the most of finding a home away from home by booking a long stay in a villa at Susona Bodrum.

Location Just a short 25 minute drive from Bodrum International airport, Susona Bodrum is located in prime position with neighbouring towns Torba and Bodrum within reach.

Walking distance from picturesque fishing villages and a short drive from Bodrum castle, Bodrum city centre, the Mausoleum at Halicarnassus ancient tomb, shopping centres and much more, Susona Bodrum offers a whole host of culture within reach.

Packages - Delicious Stay - Includes daily “Susona Signature Breakfast Experience” and exclusive tasting menus prepared with seasonal fresh & local ingredients at Malva Restaurant. Enjoy a gourmet lunch experience featuring the “Power Lunch” concept at Frankie’s Beach Club for different meal preferences.

- Suite Dreams – Enjoy the privacy of a suite with heated private pools and refresh yourself every day with Spa Soul’s 25-minute relaxing and purifying massages. The special “Suite Dreams” concept is for those who want to have a romantic and peaceful weekend getaway full of surprises.

- Gastro Summer – Provides 20% discount and extra points at Frankie Beach Club and Malva Restaurant for Hilton Honors members. This high quality gastronomic experience and unique holiday concept is sure to delight.

Susona Bodrum opened on 8th April 2022 and will close on 31st October 2022.

Nightly rates at Susona Bodrum start from £350 based on two people sharing a room on a bed and breakfast basis.

For more information visit: www.lxrhotels3.hilton.com/lxr/susonabodrum/

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Introducing Mykonos Theoxenia: The Revival of a myth Mykonos Theoxenia is the revival of a story that began in 1960. After undergoing an extensive renovation, this classic Greek hotel will open its doors in July 2022, combining historic beauty with contemporary design.

Theoxenia will offer in total 49 rooms-37 impeccably styled bedrooms, eight deluxe suites and four signature suites with private pools and terraces, a seafront pool, spa, restaurant, and bar. Reimagined

by Vois Architects, Theoxenia nods to the enchantment of its iconic past, whilst welcoming a new era of sophistication in Mykonos. The hotel is distinctive for its minimal design, legendary location and insightful cultural experiences. Next to the iconic windmills, hugged by the Aegean Sea and hailing across the way to Delos, the birthplace of light, Theoxenia’s location is at the core of the guest experience.

Expect a sense of blissful seclusion, mythical escapism, and total autonomy to discover and explore the infamous island.

hotel’s classic Greek soul and the beautiful simplicity of the surrounding, natural landscape. Theoxenia’s vision of hospitality combines spontaneity, authenticity, and style to create a true sense of place.

Whether choosing to awaken the senses with an invigorating swim in the Aegean, embark on a boat trip to the island of Delos, celebrate the full moon with a bonfire at the beach or indulge the palate with fine Mediterranean flavours, Theoxenia nurtures the journey of guests to fulfil their personal purpose, whatever that may be. As well as state-of-the-art facilities, cutting-edge accommodation, a spectacular pool and spacious grounds, Mykonos Theoxenia offers private cruises to the island’s picturesque bays and guided tours to the neighbouring islands of Rineia and Delos.

More adventurous guests can enjoy private snorkelling, or scuba-diving excursions to discover traces of underwater ruins dating to the Ancient Greek Empire.

Design and Architecture

Experience ‘Greeknessence’ The idea of ‘Greeknessence’ pervades life at Theoxenia. It is a notion grounded in the

Originally designed by Aris Konstantinidis, one of Greece’s most revered architects, Mykonos Theoxenia is a proud member of

Design Hotels. Characterised by the Greek Ministry of Culture as a preserved national heritage, guests can expect a modernist style combined with heritage design.

Vois architects worked with designer, Cosmoanima, to reimagine and preserve the integrity of this historic domain.

Traditional Cycladic building techniques were maintained throughout and, due to a shared origin with the Delian stone that compounds the existing sea walls, the unique exterior walls of the hotel were carefully preserved. The typically Greek white and blue colour scheme has been gently embellished with added touches of terracotta. Choice furniture from the period pays tribute to the vintage 1960’s postmodern aesthetics. Clean lines, bright, airy spaces, and natural soft linens offset the building’s original stone and marble elements. Rooms and suites are purposefully minimal, either facing the coastline, or embedded within the hotel’s gardens, whilst the hotel’s four signature suites feature private swimming pools and spacious terraces that are perfect for sundowners.

History and Myth Once the haunt of legendary actor, Brigitte Bardot, and 60’s icon, Jackie O, Mykonos Theoxenia has garnered a reputation for eclectic style and tasteful hedonism. Well known as a popular destination for the cosmopolitan jet set, the hotel’s latest renovation will leave guests inspired by both the simplicity and laid-back charm of Greek lifestyle and the euphoria of long summer days under the golden sun. The team at Theoxenia take immense pride in their warm and personal approach to hospitality, with this core value even woven into the hotel name: Theo--meaning God and Xeniameaning the Greek custom of offering hospitality.

Theoxenia invites its visitors to arrive as a guest and leave as a friend, teaching them to live like a true Myconian. The choice is simple; an immersion in the bustle of local life, exploring the maze-like town (built to protect inhabitants from pirates), or a tranquil retreat in your own private oasis, disturbed by nothing but the sound of lapping waves, cooling breeze of the Med and utmost Greek hospitality.

Nightly room rates at Mykonos Theoxenia start from €407 in a cosy room.

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Coming up next month in our July Issue, features on: Commercial Bathrooms • Drinks & Spirits Outdoor Solutions • Technology

As per usual we will be running our monthly editorial features on hotel openings, industry news, advice articles and travel locations.

If you would like to send us editorial content to be considered for submission then please send information to carol@warmwelcomemagazine.com.

The closing deadline for the July issue is 22nd June.

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