20Ways FALL Retail 2018

IMPROVING PAT I E N T C A R E & PHARMACY P R O F I TA B I L I T Y Fall 2018

Community • Specialty • LTC

20 Unique Products & Services

Discover 20 products and services that will help your pharmacy improve patient care or increase profitability.

23 Preceptors Recognized

23 Preceptors Recognized by 14 Colleges Including URI, NEOMED, Manchester University, and More page 42

8 Thought Leaders

Eight Video Series Including Premier, FisherBroyles, Mission Critical Delivery Solutions, CVS Health, The Compliance Team, and More page 20

6 Case Studies

Six Case Studies: TCGRx, Medicine Shoppe, QS/1, Manchac Technologies, Temptime, and MedCall

Contents WAY

TCGRx is a Partner You Can Trust for All of Your Pharmacy Solutions

Your Complete Pharmacy Solution START OR STREAMLINE YOUR ADHERENCE PROGRAM TCGRx offers a variety of patient adherence packaging options for oral solid prescriptions, supplements and OTC medications including pouch or blister formats. Pharmacies can package in various intervals- 7-day, 14-day, 28-day, 30-, or 31-day increments.

SCALABILITY OPTIONS ALLOW FOR EXPANSION Automation technology advances every day. Old equipment can lead to downtime, slower processes and more labor, impacting your profits.

Your pharmacy can be effective, efficient and error-free with TCGRx solutions that fit any size facility and budget.

Contact us today to learn more!

www.TCGRx.com

info@TCGRx.com

262.279.5307

TCGRx is a complete pharmacy solutions provider for all pharmacy markets, including retail. We pride ourselves in helping our pharmacy partners grow their business with scalable solutions.

Thought Leader Video Series

page 17

WAY

STALLION EXPRESS Helps Pharmacies Build Their Businesses

By designing delivery programs that are reliable, flexible, and cost effective, STALLION EXPRESS helps pharmacies cater to the unique needs of clients.

page 20-21

WAY Beyond Point-of-Sale

NEW

Mob ! ile Ho Deliv me er Optio y n Sure, most of today’s pharmacy specific POS solutions will do the basics. They’ll ring up a prescription, collect electronic signatures, and may even offer ordering with your drug wholesaler. System providers will make you believe that’s all you need. But does that really grow your business, or just get you through the day?

At RMS, we not only do the “basics,” but we go beyond that. Announcing our latest innovation...

Mobile Signature Capture for Home Delivery. Collecting paper signatures is now a thing of the past. Arm your delivery driver with our mobile Android device and have them collect prescription signatures right at the patient’s home.

When they return, the device syncs all collected signatures to the POS. What could be easier?

Contact us today to discuss how RMS can make your life better. www.betterpharmacypos.com

Go Beyond the Basics, With Retail Management Solutions’ POS Solutions

Extend the reach of your pharmacy, increase script volume, and improve customer satisfaction with the new RMS delivery solution!

1.877.767.1060 | sales@rm-solutions.com | Follow us on Facebook, LinkedIn and Twitter

page 23

page 19

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

1

Continuous Automated Monitoring for Pharmacies

Rees Scientific

RSC

MONITORING

PHARMACY COMPLIANCE

PROTECT VALUABLE ASSETS

NOTIFICATION

View real time status from your PC, tablet or phone!

52%

4G

1

10:10 AM

Rees Scientific

Over 35 years of experience

COMPOUNDING ROOM Input: North Hall Refrigerator Temp

Protects valuable vaccine & medicine assets

Reading: 15.0 Deg. C Limits: Low= 2.0, High= 8.0 Status: Now Phoning Next Action: Phoning for 1.9 Minutes

Meets compliance for USP <800> & ASHP

15

Exceeds CDC & VFC requirements Saves time and money, eliminates manual recordings

Manage Alarm

Largest regionalized sales & service teams

Graph Readings

List Events

10

List Readings

14 11

Program Input

Calibrate Input

12

COLD STORAGE

Sensors available for temperature, humidity, differential pressure top 5 vaccine manufacturers use Rees Scientific to monitor their valuable products. and muchThe more

Rees Scientific P. 800.327.3141 F 609.671.2751 www.reesscientific.com

Zoom up or Down

Contents WAY

Adherence Packaging Solutions Made Practical – DOSIS by Manchac Technologies

WAY

Maximize Revenue and Improve Patient Outcomes With Omnicell Adherence Solutions

The game just changed.

We see your next move.

Use DOSIS solutions to help produce prescriptions with more accuracy and lower cost, regardless of prescription complexity.

Only Omnicell provides a full suite of scalable medication adherence solutions to help you achieve your business goals and improve patient outcomes.

It is time to act. How are you keeping patients loyal to your pharmacy?

Pharmacists have long differentiated themselves with patients by stepping up to help with the confusion around managing multiple medications and monitoring health issues.

Patient care is more than just filling prescriptions.

The pharmacist will play an even more critical role.

Now is the time for pharmacies to differentiate themselves by offering enhanced patient care services. Only Omnicell has a full suite of adherence solutions that help pharmacies grow business and improve patient outcomes.

Rebecca W. Chater, RPh, MPH, FAPhA

Act now at www.omnicell.com/gamechanger or call 800.671.0589.

page 31

page 25

C A S E S T U DY

How one community pharmacy advanced to the next level of pharmacy management with QS/1®’s SharpRx® Wagener Drug Company stays busy serving the needs of its customers. Like a lot of pharmacy owners, Terri Dyches, R.Ph., found herself in an era of prescription forecasting, compliance reports and an ever-changing industry awash in new regulations.

She knew Wagener Drug needed a robust system that could keep up.

A longtime QS/1 customer, she decided to shift to QS/1’s SharpRx. “I was kind of intrigued by it,” she said. “I could run it with the keys or the mouse, and the newer techs could run it with the touchscreen. It was just very versatile, and that was appealing to me.”

were running by 9 o’clock.”

version of the new system during training, they after the system was in place, QS/1 continued to where needed.

Easy to Learn, Easy to Use The system is intuitive in the way a smart phone is new features.

A Seamless Transition During the transition to the new system, QS/1 representatives worked closely with Dyches and

“It was great. They came in one morning about two hours before we opened, set ev-

“It was great,” she said. “They came in one morning about two hours before we opened, set everything

new system. We were running by 9 o’clock.”

- Terri Dyches, R.Ph.

WAY

Case Study: QS/1®

Transaction Data Systems (Rx30/ Computer-Rx) Pharmacy Software Solutions

Your Pharmacy Management System Should Faciliate Your Success

How one community pharmacy advanced to the next level of pharmacy management with QS/1®’s SharpRx®.

More Partners Than Any Other Pharmacy Software Vendor Visible, Actionable, and Profitable Clinical Opportunities

Providing innovative, robust, and easy-to-use pharmacy management, point-of-sale, and multi-site management solutions to community pharmacies across the United States.

Integrated Point-of-Sale

Serving Nearly Half of All Community Pharmacies

Discover the possibilities with Computer-Rx and Rx30 Computer-Rx

800.647.5288, ext. 4 sales@computer-rx.net computer-rx.com

Rx30

Call today for a custom demonstration.

800.289.7930 info@rx30.com rx30.com

© 2018 Transaction Data Systems, Inc. | transactiondatasystems.com

page 33

page 26-29

20Ways MISSION To educate pharmacy management on products and services that serve to improve patient care or improve a pharmacy’s financial bottom line, while distilling and presenting this relevant information via 20 product profiles.

QUARTERLY ISSUES Fall 2018 IMPROVING PAT I E N T C A R E & PHARMACY P R O F I TA B I L I T Y Fall 2018

PATIENT CARE &

PHARMACY COST C O N TA I N M E N T

Community • Specialty • LTC

Summer 2018

20 Unique Products & Services

Health System

Discover 20 products and services that will help your pharmacy improve patient care or increase profitability.

15 Preceptors Recognized

page 42

8 Thought Leaders

11 Preceptors Recognized

Recognized by Eight Colleges Including UNM, Harding, Binghamton, UCONN, and More page 36

Recognized by Seven Colleges Including SIUe, Wingate, UCONN, Manchester University, and More

17 Thought Leaders

page 36

8 Thought Leaders

Video Series Including AmerisourceBergen, TCGRx, PharmaLink, CPS, Temptime, and More page 20

page 20

6 Case Studies

Eight Video Series Including BestRx, PharmaLink, CVS Health, Temptime, Albertsons Companies, and More

Pharmacist Jobs

Six Case Studies: TCGRx, Medicine Shoppe, QS/1, Manchac Technologies, Temptime, and MedCall

Community • Specialty • LTC

20 Unique Products & Services

Discover 20 products and services that will help your pharmacy improve patient care or contain costs.

23 Preceptors Recognized

Issue Focus: Retail, Specialty, & LTC

Issue Frequency: Spring, Fall, & Winter

Circulation Per Issue: 28,500+ 18,000+ Owners (Independents) 3,500+ Long-Term Care Pharmacies 2,500+ Retail Chain Executives 2,500+ Industry Executives 2,000+ Trade Show Handouts

Spring 2018

Infusion

20 Unique Products & Services

Discover 20 products and services that will help your pharmacy improve patient care or increase profitability.

23 Preceptors Recognized by 14 Colleges Including URI, NEOMED, Manchester University, and More

Issue Focus: Hospital & Infusion

Issue Frequency: Summer & Winter

Circulation Per Issue: 12,200+ 6,500+ Hospital Directors 2,200+ Clinical Consultants 2,500+ Industry Executives 1,000+ Trade Show Handouts

•

Winter 2017 / 2018

IMPROVING PAT I E N T C A R E & PHARMACY P R O F I TA B I L I T Y

I M P R O V I N G

Eight Video Series Including Premier, FisherBroyles, Mission Critical Delivery Solutions, CVS Health, The Compliance Team, and More

2018 CIRCULATION

Spring 2018

Summer 2018

page 20

Pharmacy Job Opportunities page 70

N G I M P R O VI IM P R RE PATIENT CA &

OVING PAT I E N T C A R E

T & CPOHS A PHARMACY RMACY ENT C O N TA I N P RMO F Winter 2017

Health System Winter 2018

•

I TA B I L I T Y

Infusion

Community • Specialty • LTC

20 Unique 20 Unique Products ices Prod ucts & Serv and Discover 20 products & your help Serv ices services that will improve patient Discover pharmacy 20 products and costs. care or containservices that will pharmacy improve help your

patient care 15 Preceptors Recognizoredincrease profitabilit y.

Including UAMS, SIUE, Recognized by Eight Colleges and More page 38 UNE, Manchester University,

12 Preceptors Recognized

16 Thought Leaders

Recognized by Seven Colleges Including University of Utah, FDU,

Husson University, WNE, Pharmacy, and More Apexus 340B, Avera eCare page 20 Video Series Including ACHC, and More page 30 PharmaLink, Acentrus,

8

ist Jobs Thought Leaders Pharmac page 74 Eight

Opportunities Series Including Smith Pharmacy JobVideo Drug, BestRx,

Albertsons Companies,

CVS, ACHC, and More page 18

Community • Specialty • LTC

Health System • Infusion

Community • Specialty • LTC

Community • Specialty • LTC & Health System • Infusion

Visit 20Ways ONLINE at RXinsider.com/20Ways

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

3

questions?

SUNGLASSES & SUN-BIFOCALS

READERS

FRANKLIN EYEWEAR® “BOUTIQUE” SUN AND READING GLASS DEALS Displays hold 72 pair plus Storage Base!

FREE DISPLAY! FREE SHIPPING!

Base 14” square, 66” tall – $200 Value

Al Underwood, Owner

Reading Glasses – Color Coded by Strength 144 pair $6.99 Readers @ $3.50 each FREE BOUTIQUE DISPLAY INCLUDED Deal #FRB72

Total cost

$ 504.00 0.00 $ 504.00

Sunglasses – Color Coded by Category 108 pair $6.99 Sunglasses @ $3.50 each 36 pair $9.99 Polarized & Sun-Bifocals @ $5.00 each FREE BOUTIQUE DISPLAY INCLUDED Deal #FSB72 Total cost

$ 378.00 $ 180.00 0.00 $ 558.00

Displays are plan-o-gramed with labels to match the price tags on all glasses. This helps you keep your display organized for maximum sales, and simplifies re-orders.

MORE AT WWW.FRANKLINEYEWEAR.COM

questions? A AL UNDERWOOD AT 877.766.0321 refills: Sunglasses: $42 dozen assorted

Sun-Bifocals & Polarized: $60 dozen assorted

SUNGLASSES $699 retail $350 cost

Always A Variety Of Styles

Refills:

SUN-BIFOCALS & POLARIZED $999 retail $500 cost

$42 dozen assorted 1.25 - 4.00 strengths come with display.

1.00 strength by special order only.

1.25 $699 Diopter

4.00 $699 Diopter

“Helping congress read the fine print.” www.franklineyewear.com

Find us on

P.o. Box 13887, Jackson, ms 39236 P: 877.766.0321 f: 877.766.9542

INDEPENDENT PHARMACY IS OUR BUSINESS

A FULL-LINE, FULL SERVICE

WHOLESALER FOR

INDEPENDENTS INDEPENDENTLY OWNED BY PHARMACISTS

SERVICING: NY, PA, NJ, OH, CT, MA, VT, NH, RI, ME » » » » » » »

Brands, Generics, and Specialty Rx HBC’s and Home Healthcare Next Day Delivery and Online Ordering w/CSOS Award Winning Customer Service Robust Specialty Support Hub Home of the Quality Care Buying Group VAWD Accredited, Track & Trace Complaint (TraceLink)

Call or visit us online today! (800) 333-0538 | www.RDCdrug.com

Contents CASE STUDY Pharmacy Management With the TCGRx Beacon® System Maintaining a large inventory without sacrificing safety and efficiency.

John Bodtker

Pharmacist ~ Shingle Springs Health & Wellness Center

PRIMARY INTENDED OUTCOME There are approximately 22,000 independent pharmacies in the United States, according to the National Community Pharmacists Association. The modern pharmacy landscape is constantly changing and growing to serve communities large and small, while facing hurdles including reimbursement issues, complex medication regimens, and narrowed patient access.

Given these challenges, pharmacy managers must choose wisely when investing in equipment and technology intended to maximize space, accuracy, and productivity. The TCGRx Beacon Pharmacy Inventory Management System supplies a range of scalable technologies and strategies to meet pharmacy needs and improve operations no matter the size or scope of a particular facility.

THE CHALLENGE In 2016, John Bodtker was working at an independent pharmacy in the San Francisco Bay Area and seriously considering pharmacy ownership.

His direction shifted a bit when a job posting appeared for a startup pharmacy manager in his hometown of rural Placerville, California.

Case Study: Pharmacy Management With the TCGRx Beacon® System

WAY

Strategic Purchasing and Operations Improvement Solutions

by Innovatix

Strategic Purchasing and Operations Solutions that Raise the Bar

Maintaining a large inventory without sacrificing safety and efficiency.

At Innovatix we’re constantly raising the bar for what’s possible—and what should be expected—of a group purchasing organization. In addition to offering an industry-leading purchasing portfolio, Innovatix is committed to developing programs that help our members thrive.

Innovatix offers differentiated, high-quality group purchasing and consultative services. We help members maximize their overall financial performance by providing the resources and educational support needed to enhance the delivery of quality patient care.

Our suite of pharmacy operations improvement programs are designed to address your operations needs without distracting from your main mission—providing high-quality patient care.

Innovatix Suite of Pharmacy Operations Improvement Programs

The Shingle Springs Health & Wellness Center is an Indian Health Service/ Tribal/Urban Indian Health pharmacy owned and operated by the local Miwok Tribe. Serving a unique community can change some of the usual assumptions of pharmacy management, including the common constraints around relying upon a specific formulary.

CREDENTIALING COUNSEL

Obtain guidance and clarity on specialty pharmacy credentialing and the evolving payer landscape.

Get hands-on support to help achieve recognition from accrediting bodies.

Remove the barriers to serving your patients’ specialty needs.

Navigate the Medicare Part D arena effectively and save on claims.

Use the industry’s most complete tool for accurate and reliable reimbursement services.

Innovatix is a

company

To learn more about our suite of pharmacy operations improvement programs or to join our GPO, visit us at innovatix.com, email info@innovatix.com, or call (888) 258-3273.

www.tcgrx.com

page 34-37 WAY DISCOVER SAMIX® MIXING RELIABILITY NEW SUPERIOR LINE For Compounding Professionals

The Latest Mixing Innovation.

Highly Efficient SAMIX® Compounding Systems by MEDISCA

page 47 WAY

Synergy Medical is Focused On the Design, Production, and Support of SynMed®

A PARTNER TO PHARMACY FOR OVER 10 YEARS

The Synergy Medical team is focused on the design, manufacture, service, support and innovation of SynMed®

MEDISCA is the exclusive distributor for SAMIX Systems in North America, a new superior line of modern and reliable compounding systems for efficient mixing.

SynMed® is a safe and accurate way to scale blister card production. Enabling med sync and medication adherence is good for patients and business.

Contact us to assess the SynMed® solution that’s right for you.

More Versatile. More Efficient. More Reliable.

Contact us to assess the SynMed® solution that’s right for you. synmedrx.com

info@synmedrx.com - 1 866 764 7966

Superior Quality Jars Offer Low-Contamination and Leak Resistance

MUS-4841-18-Samix Ad 20 Ways RxInsider Fall 2018 V02.indd 1

08/03/2018 3:38:58 PM

page 39 WAY Promote Your Adherence Program With customized pill boxes for pouch packaging.

PAS custom boxes for your pouch packager helps you promote your compliance program to your community and provides cost savings compared to most unprinted boxes!

Four Convenient Sizes

PAS Box #1 Single Dose/PRN 4.25” x 4.25” x 3”

PAS Box #3 Weekly/Bi-Weekly 7.75” x 2.875” x 3”

PAS Box #5 Standard Monthly 7.75” x 6” x 3”

PAS Box #9 Jumbo Monthly with Optional Spool 10” x 10” x 3”

All sizes available as stock/unprinted or customized.

www.pharmacyautomationsupplies.com (800) 798-1401

page 49

Save Money and Promote Your Compliance Packaging Program With Consumables From PAS

Case Study: You Can Do It With Medicine Shoppe International

Case Study

You can do it!

Get ready to own your own pharmacy

Get ready to own your own pharmacy.

Let me say it again, “You can do it!”

That’s not just me talking: you’re hearing it from a Medicap Pharmacy® franchise owner in Lafayette, Indiana. Natalie Schwartzel, RPh. used to work for one of the biggest chain pharmacies in the country. Here’s what she told us, “My true passion is caring for my patients, and I knew that I wouldn’t be able to provide them with the care they deserved unless I opened my own pharmacy.” Sound familiar? Then you’re not alone, and we’re here to help.

A trusted name in healthcare supplies for over 100 years, our complete line of supplies is designed to help you make the most of your investment in strip/ pouch packaging automation.

By Con Lane Director, Franchise Development Medicine Shoppe International

Every day, we work with pharmacy owners to be the healthcare destination their communities need. Healthcare is getting more complicated all the time, patients have a lot of choices and they need help to make the right ones for them. At the same time, pharmacy owners face a lot of pressures—including falling reimbursements and a challenging business climate— so you may not be sure about making the move yourself.

We get it: owning your own pharmacy is a big step. You’re trading a paycheck for a big unknown. For Natalie, it was a no-brainer: “I had reached the tipping point,” she said. “I didn’t have the time to practice pharmacy like I knew I wanted to. That low satisfaction meant I was ready for a change.”

Maybe you already own an independent pharmacy (or several) and are looking for a different kind of change.

You see margins getting squeezed, competition closing in and you are ready to bring in the experts to help you stay successful and grow.

Either way, how do you know if you’re ready to become a franchise owner? And if you are, where do you start?

MSI Case Study_8.5x10.875_V2.indd 1

8/9/18 2:41 PM

page 41

page 50-53 WAY Medi-Dose

EPS ...thE right PrEScriPtion for PharmaciStS ®

EPS

High quality, safe and effective products for medication administration, preparation and dispensing...in stock for fast shipment worldwide.

® ®

Unit Dos Bar Cod e, ing, Pharma Nursing cy & Sup Experts ply !

Priced low and ready to go!

• Medi-Dose® Solid Oral Unit Dose Packaging • TampAlerT ® Liquid Unit Dose Packaging • MILT ® Software for Medication Identification and Bar Coding • LiquiDose® Labels • IV Additive Disposable Accessories • Steri-Dropper ® Sterile Ophthalmic Dropper Bottles • Compounding Products • Cleanroom Supplies • Ophthalmic Practice Accessories • Resealable and Ultraviolet Inhibitant Bags • Tamper-Evident Products • Bottles, Vials and Containers • Operating and Procedure Room Accessories • ShrinkSafe® Bands and Safety Products • Tapes and Labels • Maternity and Laboratory Products • Record Keeping and Identification Products • Storage and Transport Products

Preceptor Recognitions

Visit our website for our EZ order system!

EPS

®

Exceptional Products and Service A Member of The Medi-Dose® Group

800.523.8966

MediDose.com

EPS - Right Prescription O 8.5 x 11.indd 1

Medi-Dose, Inc./ EPS, Inc. Your Community Pharmacy Supply Experts

For over 40 years, Medi-Dose/ EPS has been working with pharmacists to design and support cost-effective products, solving the specific needs of their pharmacies.

8/5/16 11:20 AM

page 42-45

page 55 FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

7

When your reputation is riding on each delivery,

Let our reputation ride with you.

Ambassadors of your pharmacy, your Mission Critical Delivery Solutions delivery team treats each urgent shipment with the same care and professionalism as you would, if you could make the delivery yourself.

Experienced • Solid and Trusted Reputation • Over 100 years at the top • Deep Knowledge of LTC-Pharmacy • Best Delivery Practices • Anywhere in America

Peace of Mind • 24/7 National Dispatch Center • State of The Art Technology • Real-Time Route Tracking • Dedicated Fleets

When failure is not an option.

Contents WAY

RetailSTARx Pharmacy and Retail Software by CAM Commerce

POINT OF SALE Interfaces with All Leading Dispensing Systems Pseudophedrine - Nplex Integration Customer Loyalty Program OTC Product Analytics Interfaces with Multiple Wholesalers Mobile Capabilities – Deliveries

One software to more effectively manage your pharmacy and retail sales.

ONE SYSTEM. TOTAL RETAIL.

Trade Show & Meeting Calendar

EXCLUSIVE PROMOTION 20% off initial software licenses.

Learn more by visiting:

www.camcommerce.com/20Ways

(714) 338-0200 sales@camcommerce.com

A Subsidiary of Celerant Technology

page 66-71

page 57

Case Study: DOSIS Blister-Card Automation

CASE STUDY DOSIS Blister-Card Automation Boost pharmacy production and offer caregivers more convenience through hands-free robotic blister packaging.

Zach Corbell, Pharm D. Pharmacist-in-Charge (PIC) ~ Tarrytown Expocare Austin, TX

WAY

Boost pharmacy production and offer caregivers more convenience through handsfree robotic blister packaging.

PRIMARY INTENDED OUTCOME According to the Centers for Disease Control and Prevention, there were nine million Americans receiving services in or through long-term care (LTC) facilities as of the year 2014. Research indicates that the average LTC medication pass involves 73 different pharmaceuticals and can take a nurse nearly two hours to complete.

Blister packaging makes medication administration easier for nursing staff by eliminating the need to open multiple prescription bottles for each dose. It also prevents dispensing errors: Packaging labels can clearly indicate days and times that medications should be administered, and staff can confirm at a glance whether or not a dose was given.

Despite the benefits of blister packaging, manually loading and labeling is extremely time-consuming and inefficient. Manchac Technologies' DOSIS robots offer a fully automated, cost-effective solution that brings reliable, hands-free blister packaging right into your pharmacy.

Letco Helps Experienced Compounding Pharmacies Maximize Profitability in Their Business

Letco is the supply partner of choice for profit-conscious compounding pharmacies everywhere

THE CHALLENGE Tarrytown Expocare is an LTC pharmacy specializing in intellectual and developmental disability communities nationwide. Their goal is to create efficient processes and provide superior service to home- and community-based providers, intermediate care facilities, and individuals living at home. Founded in 2007, Tarrytown is currently licensed in Texas, New Mexico, Arizona, Oklahoma, Kentucky, Ohio, and Tennessee.

Between 2012 and 2015, the pharmacy experienced significant growth, and their volume more than tripled from 300 to approximately 1,000 patients. Staffing had also grown, but “we were running out of space in the pharmacy,” said Zach Corbell, Pharmacist-in-Charge at Tarrytown. “We were looking for opportunities to increase our production hours without bringing in additional staff.”

Letco Medical understands the need to approach the market in a new and different way to truly partner with compounding pharmacies.

Compounding Ingredients | Advisory Services Supplies | Specialty Products | Equipment

www.manchac.com

letcomed.com

|

800.239.5288

page 58-61 WAY

Smith Drug Company – Celebrating 75 Years of Service to Community and LTC Pharmacies Providing transformative pharmaceutical distribution and solutions to deliver healthier outcomes for 75 Years.

Providing transformative pharmaceutical distribution and solutions to deliver healthier outcomes for 75 Years.

Find out how our unmatched service can make a difference in your pharmacy.

SmithDrug.com • BurlingtonDrug.com

page 73 WAY ACCELERATE COMPLIANCE With Help From

DosePlanner™

NEW! DosePlanner Features & Resources • Multi-language support for the DosePlanner user.

• New MAR reports.

• Expanded interface to more pharmacy management systems.

• Multi-language support for the DosePlanner patient.

• New labels for single-dose blister cards.

www.doseplanner.com

|

• New consulting resources to help you get your compliance operation off and running!

860.584.2284

|

®

Better patient medication management starts with better coordination between a patient’s pharmacy and prescribing professionals.

Introducing Patient-Centered Pharmacy Home accreditation. ™

P

atient-Centered Pharmacy Home™ (PCPH™) is the latest addition to The Compliance Team’s industry leading Exemplary Provider® suite of accreditation programs for Pharmacy Services.

PCPH is designed specifically to promote better patient medication management through concise measures that cover access issues, provider coordination, and care planning between a patient’s pharmacy and prescribing professionals.

In addition to being Medicare-approved for DMEPOS, The Compliance Team’s Exemplary Provider® accreditation for Pharmacy Services also includes tracks for Infusion, Compounding, Specialty Drugs, In-Store Clinic, and LongTerm Care.

Meeting the highest standards of patient care has never been this simple. For more details, call 215.654.9110 or visit our web site: TheComplianceTeam.org/pharmacy_services.aspx.

Exemplary Provider Accreditation ®

*The Compliance Team’s Exemplary Provider® accreditation is nationally recognized and “deemed” by Medicare to accredit Part A-Rural Health Clinics and Part B-DMEPOS providers.

Patient-Centered Pharmacy Home™ – Accreditation for Advanced Rx Services by The Compliance Team

The Compliance Team’s accreditation track for advanced pharmacy practices acts as an everyday operations-based template.

Increase customer safety and convenience while increasing pharmacy productivity and profitability. Offering compliance packaging to your clients is smart business. Using DosePlanner makes it easy!

sales@doseplanner.com

page 63 WAY

Accelerate Compliance With Help From DosePlanner

page 75

Case Study: Protecting Patient Outcomes Door-to-Door

CASE STUDY

Protecting Patient Outcomes Door-to-Door

Meeting challenges in developing standardized shipping protocols that ensure medications maintain appropriate temperatures throughout transit.

Meeting challenges in developing standardized shipping protocols that ensure medications maintain appropriate temperatures throughout transit

Business Challenge USSC works with a broad range of specialty medications used to treat chronic conditions ranging from anemia and psoriasis, to cancer and rheumatoid arthritis, to HIV/AIDS and infertility, among others. Many of these drug therapies, particularly biologics, are highly temperature sensitive and could lose efficacy if not kept within a specific temperature range.

Marlette Oelofsen, CSP., Pharmacist in Charge

A

leader in the industry, US Specialty Care (USSC) has been providing specialty pharmacy services for over 10 years across all 50 states. Their objective is to give patients with chronic health conditions easier access to the complex drug therapies they need. Continually seeking innovative best practices, USSC turned to Temptime when investigating temperature monitoring solutions to help ensure the medications they deliver maintain their integrity throughout shipping.

According to Marlette Oelofsen, CSP, Pharmacist in Charge at USSC, the company ships medications from their Florida and Colorado locations to patients in all 50 states. When shipping from states with such different climates, it can be challenging to develop standardized shipping protocols that ensure medications maintain appropriate temperatures throughout transit. There’s literally hundreds of different courier routes to consider, she says, which can be further complicated by unexpected shipping and delivery delays.

“Risk of compromising the integrity of the medications exists throughout the entire shipping process,” Ms. Oelofsen continues. “At pick up, for instance, packages might sit outside on the loading dock for a period of time before the courier arrives. They then typically go through UPS’s hub to the destination city. Temperatures within the courier’s delivery trucks and airplanes as well as at the shipping hub are uncertain and packages may be subjected to outdoor conditions at several points along the way—there is risk of exposure to extreme heat or cold at virtually every stage.”

Temptime Corporation temptimecorp.com

USSC-case-study-temptime-PAGES-for-PRESS.indd 1

7/26/18 12:25 PM

page 65

page 76-79 FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 11

JO

U

R

•

N

M

EU

U

AR C

97

OF

IJPC 19

A

ONAL

V. 2 2 N O .4

NG

AT I

TIC

AL CO

O MP

O UOur R C OCompounding M P O U N D I N G Knowledge, K N OW L E D G E ,

Your ofMind Mind® YourPeace Peace of ®

INTERNATIONAL JOURNAL OF PHARMACEUTICAL COMPOUNDING

Every Issue Contains:

DI

IN

E

RN

AL

TH

E

N

• PH

IJPC

T

Bringing Peace of Mind to the Professional Compounder

JULY | AUGUST 2 01 8

• • • •

Peer Reviewed Scientific Articles Sterile and Non-sterile Articles Formulations USP <800> Article

Receive a Free

Compounding CD

U

R

M

C

NG

•

97

DI

IN

E

JO

OF

19 A

ONAL

AL

TH

AT I

IJPC

AR

800-757-4572 ext. 1

• PH

Your Peace of Mind®

RN

N

O U R C O M P O U N D I N G K N OW L E D G E ,

E

N

284 THE HISTORY, SYMPTOMS, CAUSES, RISK FACTORS, TYPES, DIAGNOSIS, TREATMENTS, AND PREVENTION OF GOUT, PART 1

EU

U

281 COMPOUNDING FROM A PHARMACY STUDENT'S PERSPECTIVE (IACP STUDENT WRITING COMPETITION—SPRING 2018)

T

270 COMPOUNDED LOW-DOSE NALTREXONE FOR THE TREATMENT OF GUTTATE PSORIASIS: A CASE REPORT

with a New Subscription Today, at www.IJPC.com

TIC

M AL CO

PO

Reclaim time spent tracking expired product return credits so you can focus on what matters most: your customers and your business.

The OneCheck Select difference: receive a single check, issued within your choice of 30, 60, or 90 days after a return, for all credit due from Return Solutions.

$

$ Credit issued in a single check eliminates credit tracking.

Receive credit in as little as 30 days after your return.

All-inclusive fee deducted from your check means no surprises.

Credit issued is listed on your check stub, virtually eliminating credit tracking. Choose from our turnkey on-site service or our easy and economical web-based mail-in service. We offer free shipping, free controls processing, and free destruction of non-returnable items with return of items for credit.

Introducing MedCollect, our simple, cost-effective, and compliant consumer prescription medication disposal service. Display your commitment to your communityâ&#x20AC;&#x2122;s safety and drive traffic to your store by installing a medication collection kiosk in your pharmacy. Learn more at www.mymedcollect.com.

1.800.579.4804 | www.drugreturns.com

If it hurts, make it count.

A vaccine thatâ&#x20AC;&#x2122;s been accidentally frozen may be worthless.

Thatâ&#x20AC;&#x2122;s why mandatory standards for vaccine storage are now in force.

Vaccines must be stored in approved refrigerators guaranteed to prevent freezing, deliver uniform temperatures, withstand high ambient conditions, recover quickly after door openings and monitor all functions. PHCbi brand high performance pharmaceutical refrigerators are purpose built for vaccine protection.

Learn more at www.phchd.com/us/biomedical/vaccine-storage.

Choose from more than a dozen models. Pictured, Upright Combo Models MPR-N450FH-PA (Glass Doors), MPR-N450FSH-PA (Solid Doors) and Solid Door Benchtop Model PR-L2466W-PA. PHC Corporation of North America 1300 Michael Drive, Suite A, Wood Dale, IL 60191 Toll Free USA (800) 858-8442, Fax (630) 238-0074 www.phchd.com/us/biomedical

PHC Corporation of North America is a subsidiary of PHC Holdings Corporation, Tokyo, Japan, a global leader in development, design and manufacturing of laboratory equipment for biopharmaceutical, life sciences, academic, healthcare and government markets.

Contents WAY

Blient, Yuyama’s New Compact, Highly Efficient and Accurate, SingleDose, and Multi-Dose Blister Card Solution

SAFETY MANAGEMENT FOR THE NEXT GENERATION

LITREA III

BLIENT

EV-180

Adjustable pouch packager with universal canisters, 4 color pin-liner, RFID canisters, half tablet cutter, and easy-to-tear pouches for patients.

Versatile blister packing machine, capable of dispensing and packaging single-dose and multidose blister cards, scanner for medication cross checking.

Fully automatic robotic vial dispensing with 180 automatic calibrating canister, biometric readers, and image capture of medication for enhanced safety.

www.yuyamarx.com | 847.593.1005 | Byron.furdge@yuyama-usa.com

Save money and maintain increased safety with the new semi-automatic flexible blister card filling system – dispensing single-dose and multi-dose blisters.

WAY

START STREAMLINING YOUR OPERATIONS, REDUCING RISK AND IMPROVING EFFICIENCY.

Modular Pole Systems:™

With our Modular Pole Systems, you can clear up dangerous counter clutter and focus on your customers, increasing your security and profitability.

• Adaptable as Your Needs Change • Adjusts to Fit Any Hardware or Peripheral • Completely Customizable • Easy-to-Adjust, Maintenance-Free Hinges • Durable, All-Metal Construction • Patented and Made in the USA

303-466-8925

|

source-communications.com

|

Salesteam@source-communications.com

page 81 WAY OUR TE ST, Y OU R C U RE...

ENSURING A HEALTHY W OR L D

Associates of Cape Cod, Inc. Your Endotoxin & Glucan Experts

w w w. a c c i u s a . c o m

• 888.395.2221

WAY Your Complete Integra Suite Solution INDUSTRY-TESTED SOFTWARE THAT FITS YOUR LTC PHARMACY Now, the most trusted name in long-term care pharmacy management offers you the Integra Suite Solution. Increase performance, reduce your cost of ownership, boost productivity, create custom automation, maximize business intelligence and drive more reliable, error-free customer serice.

WebConnect

®

Pharmacy System

Facility Portal

Business Analytics

Content Management

Process Automation

Pharmacy Logistics

ns ptio Fax and Secure Messaging O

rt World-Class Suppo

PrimeCare Comprehensive Pharmacy System

Interactive Solutions Faxing Options Direct Email and HIE Facility Web Portal

DocuTrack Flexible Content Management

DeliveryTrack Compliant Pharmacy Logistics

Logix Efficient Process Automation

page 87

The Pyrosate® Kit

by Associates of Cape Cod Delivers Rapid Endotoxin Testing Results for Compounding Pharmacies

Pyrosate® has been developed as an easy-to-use Limulus Amebocyte Lysate (LAL) gel-clot test that enables rapid testing and does not require special laboratory supplies.

ACC c o mb in e s ro b u s t re a g e n t s, anal ysi s and t e c h n ic a l s e r v ic e e x p e r t is e , t o p ro v i de you wi th di verse s o lu t io n s f o r e n d o t o x in a n d gl ucan testi ng.

Mevesi Intelligent Business Analytics

Ask us about our Integra Suite Solution today. World-Class support is just a phone call away. www.integragroup.com | sales@integragroup.com | (866) 257-4279

© 2018 Integra LTC Solutions, LLC | www.integragroup.com

Source Helps Streamline Your Pharmacy’s Operations and Improve Your Customer’s Experience

Case Study: MedCall Pharmacy Backup Services

CASE STUDY MedCall Pharmacy Backup Services Saving LTC pharmacies time, expense, and headaches while providing reliable and consistent STAT services.

Tom D’Andrea

Vice President of Pharmacy Services ~ Neil Medical Group

PRIMARY INTENDED OUTCOME Long-term care (LTC) pharmacies serve the medication needs of 9 million Americans, according to a 2014 report from the CDC. The typical LTC patient is living with more than one chronic condition and relies on as many as 10 different prescription drugs.

For these generally elderly and often frail patients, prescription drugs are critical and STAT situations are common.

Such potentially life-threatening, around-the-clock needs are why all LTC pharmacies are legally required to have an emergency backup system in place. Research conducted by Care Services LLC shows that anywhere from 2.5 million to 4 million claims per year are called in to a backup service and require a reliable partner to fulfill.

MedCall, a leading provider of backup pharmacy services, is a member of the Care Services family of brands. MedCall offers LTC pharmacies nationwide backup pharmacy coverage, an extensive delivery network, facilitation of after-hours coverage, and expert handling of STAT needs.

Saving LTC pharmacies time, expense, and headaches while providing reliable and consistent STAT services.

THE CHALLENGE Providing medically complex patients with 24-hour access to a pharmacist seven days a week is challenging and can lead to inefficiencies and staff burnout. To avoid on-call situations and ease staffing burdens, many LTC pharmacies turn to specialized backup pharmacy services to provide the after-hours coverage they require.

Neil Medical Group’s Pharmacy Services Division has more than 30 years of experience in partnering with LTC facilities. Headquartered in Kinston, North Carolina, Neil is a pharmacy supplier servicing more than 100 facilities in North Carolina, South Carolina, Virginia, Kentucky, and Georgia.

www.medcallrx.com

page 83

page 88-91

Integra Suite Solution Industry-Tested Software That Fits Your LTC Pharmacy

Download the 20Ways App

Increase performance, reduce the cost of ownership, boost productivity, create automation by eliminating repetitive manual processes, maximize business intelligence, and drive more reliable, error-free customer service with the Integra Suite Solution.

RXinsider.com/20ways

page 85 PUBLISHER RXinsider LTD RXinsider CEO: Gregory Cianfarani RPh DESIGN AND PRODUCTION Design & Layout Multimedia

Marketing Manager

Lora Sosa Eric Simmons Jay DiNardi Samantha Pirraglia

SALES AND BUSINESS DEVELOPMENT Chris Kolkhorst, Vice President chris.kolkhorst@rxinsider.com Shaun Russell shaun.russell@rxinsider.com Mike Rahme mike.rahme@rxinsider.com Email sales@rxinsider.com Phone 800.972.2083 Fax 646.329.9766 Website www.RXinsider.com

NOTICE OF POLICY 20Ways is published quarterly by RXinsider LTD, 1300 Division Road, Suite 103, West Warwick, RI 02893. Postmaster: Send address changes to 20Ways/ RXinsider, 1300 Division Road, Suite 103, West Warwick, RI 02893. Notification of address change must be made six weeks in advance, including old and new address with zip code.

Editorial - views expressed in articles or profiles in the 20Ways are those of the author(s) and do not necessarily reflect the policies and opinions of RXinsider, our editorial board(s), our advisory board(s), or staff. Advertising - products, services and educational institutions advertised in 20Ways do not imply endorsement

by RXinsider.

20Ways is an official publication of RXinsider

GENERAL SUBSCRIPTION INQUIRIES RXinsider LTD c/o 20Ways 1300 Division Road, Suite 103 West Warwick, RI 02893 20Ways Online: www.RXinsider.com/20Ways General Information: 20Ways@RXinsider.com Circulation: See page 3

Copyright © 2018 RXinsider LTD. All rights reserved. Reproduction without permission is prohibited.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 15

Your Complete Pharmacy Solution START OR STREAMLINE YOUR ADHERENCE PROGRAM TCGRx offers a variety of patient adherence packaging options for oral solid prescriptions, supplements and OTC medications including pouch or blister formats. Pharmacies can package in various intervals- 7-day, 14-day, 28-day, 30-, or 31-day increments.

SCALABILITY OPTIONS ALLOW FOR EXPANSION Automation technology advances every day. Old equipment can lead to downtime, slower processes and more labor, impacting your profits.

Your pharmacy can be effective, efficient and error-free with TCGRx solutions that fit any size facility and budget.

Contact us today to learn more!

www.TCGRx.com

info@TCGRx.com

262.279.5307

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

TCGRx is a Partner You Can Trust for All of Your Pharmacy Solutions TCGRx is a complete pharmacy solutions provider for all pharmacy markets, including retail. We pride ourselves in helping our pharmacy partners grow their business with scalable solutions that are efficient, cost-effective, and help them to drive business, providing a faster ROI than ever before.

President:

Duane Chudy Founded: 2006 Employees: 110+ Phone: (262) 279-5307 Address: N1671 Powers Lake Road Powers Lake, WI 53159 Website: www.TCGRx.com Email: info@TCGRx.com

Company Background TCGRx is an industry leader in automation and design services for retail, hospital, long-term care, and specialty pharmacy markets. Backed by decades of experience, TCGRx utilizes the latest in technology to offer the most reliable pharmacy automation solutions on the market. Our staff designs and integrates automation and workflow solutions into every aspect of pharmacy dispensing.

Product Overview n SmartCardRx™ TCGRx is excited to offer the first multi-med blister adherence system to utilize light-guided and barcode-driven technology to make blister card filling more efficient. SmartCardRx™ enables the pharmacist to fill up to four cards per patient, or four patients per tray, using a unique barcode system and patented fill-to-light technology for improved productivity, accuracy, and safety. SmartCardRx works with a wide range of multi-med card formats to simplify medication management for patients with multiple prescriptions.

Multi-med cards help patients improve adherence, leading to improved health outcomes.

The patient card is printed with patient information and a full medication index. In addition, the patient blister card can be custom printed with pharmacy branding.

Blister Filling & Adherence Blister Cards have been available to patients for over 40 years.

TCGRx has added a wide array of blister cards in unit dose, 7-day, 28-day, 30-day, 31-day, and even control cards. Medication cards are economical and convenient for packaging medications to meet adherence program needs. The TCGRx difference is customization. We provide our customers the tools to customize patient labels to match pharmacy branding initiatives, while keeping costs low. By using print-on-demand products, if any information changes, you are able to respond, change, and print without having a large quantity of unused product on hand.

Pouch Packaging Adherence AdherePac™ pouches, produced by the ATP® 2 are ideal for promoting at-home adherence, aged independent living, patients with complex medication regimens, or patients that are on five plus medications per day. AdherePacs can be customized with logos, icons, dosage, strength, and much more. A full medication report can be produced by the ATP 2 to accommodate the patient roll with a complete overview of a patient’s medications for caregivers or physicians. With refills every 28-, 30-, or 31days, this helps to ensure that patients are more likely to adhere to their medications as prescribed, refilling their scripts on time, every time.

Markets Served • Independent Retail • Retail Chain • Long-Term Care • Hospital

• Central Fill • Specialty • Nutraceuticals

Ordering Information

To learn more about how TCGRx pharmacy automation can improve your patients’ medication outcomes, please contact us at (262) 279-5307 or info@TCGRx.com.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 17

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

STALLION EXPRESS Helps Pharmacies Build Their Businesses By designing delivery programs that are reliable, flexible, and cost effective, STALLION EXPRESS helps pharmacies cater to the unique needs of clients.

President & CEO: Mendy Rubinson Service Area:

United States

Founded: 2016 Phone:

(347) 671-0710

Address: 1474 E 31st Street

Brooklyn, NY 11234 Website: www.stallion-express.com

Company Background

We get it! Every day you are being asked to do more with less. You strive to improve service, reduce costs, stand out from the competition, embrace new technology, and motivate/retain your employees. All of this while dealing with increased costs, varying reimbursements, legislative hurdles, rapid consolidation in the industry, and fluid compliance requirements.

Now, more than ever, it’s hard to stand apart from the competition and position your pharmacy for success.

Service Overview

While we can’t help with everything, we can help you get more out of your delivery dollar. STALLION EXPRESS designs delivery solutions that improve your LTC, or retail pharmacy’s ability, to keep great customers and get new ones! We use our delivery processes, technology, continuous improvement, and industry experience to help position your pharmacy at the leading edge of your industry. We do this at pricing levels that are extremely competitive, yet fiscally responsible.

Features & Options

n What Sets Us Apart • Our lean organization and technology centric business model means we save, so you save.

• An explicit “culture of care”. We respect and appreciate our delivery specialists which manifests in a culture of appreciation for our pharmacies, their customers, and patients.

• Industry leading pharmacy protections through insurance coverage, process disciplines, and legal structuring.

• The flexibility to integrate with almost any pharmacy information system in both the LTC and retail setting.

• A commitment to providing rapid, real, and relevant business information and analytics, using robust BI tools and regular “oneon-one” interactions.

• STAT and other time sensitive medicine and equipment delivery.

• Med cart delivery and repair.

• Process consulting for delivery staging, work-flow, and technology.

Testimonials

“ STALLION EXPRESS has been a prime example of how to handle a LTC pharmacy account. They have gone beyond being a contractor and become a partner to our pharmacy in servicing our LTC clients. I am confident that the team at STALLION will continue to enable our pharmacy to grow and expand our reach in the LTC market.” ­

— Regional Director Of Pharmacy Operations, Multi-Regional Pharmacy

“ I would just like to take a moment to thank driver, Henry, he has gone above and beyond and follows every protocol exactly. I am so appreciative, and would like to thank him and STALLION for this continued assistance and cooperation.”

— Registered Nurse, Skilled Nursing Facility

“ I have worked as a subcontractor in the home delivery industry for the past few years and working at STALLION EXPRESS has been one of the best experiences that I have had. There is a very comfortable feel here at STALLION EXPRESS from the delivery people to the pharmacy technicians and even the nursing staff members that we meet daily, I have received nothing but the friendliest welcome everywhere that I have been. The people here at STALLION are more helpful and accommodating than at other companies and that in itself creates a much more pleasant work environment. I am looking forward to a long term working relationship with STALLION and plan to expand along with this company in every way that I can.”

— R. Johnson, Delivery Contractor

Current Service Area

Our flexible, customized solutions enable STALLION to provide service anywhere in the United States!

Call us today to enjoy a free audit of your current delivery program and to learn more about how we can save you money and help you grow your business!

Reach us at (347) 671-0710.

Our Services

• Custom LTC and retail pharmacy delivery program design and execution.

• Same day and next day, local and regional delivery services.

• Free Audit of your current delivery program solution.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 19

Thought Leader Video Series

THOUGHT LEADER VIDEO SERIES

THOUGHT LEADER VIDEO SERIES

TCGRx: Your Complete Pharmacy Solution

Mission Critical Delivery Solutions: When Failure is Not an Option

Matt Noffsinger, Senior Vice President, for TCGRx, discusses TCGRx: Your complete pharmacy solution in a 12-part video series.

www.tcgrx.com

rxinsider.com/videosTLS.php

www.MissionCriticalDelivery.com

rxinsider.com/videosTLS.php

THOUGHT LEADER VIDEO SERIES

THOUGHT LEADER VIDEO SERIES

Premier: Transforming Healthcare

The Nation’s Premier Pharmaceutical Returns Processor in the Pharmacy Market

Join Michael Wascovich, Senior Director, Pharmacy Services, Michael Moloney, Group Vice President, Integrated Pharmacy, and Acacia Strachan, Director, Clinical Pharmacy, for Premier, as they discuss Premier: Transforming Healthcare in a 12-part video series.

Thierry Beckers, President & COO, Gil Kanner, Vice President, Supply Chain Logistics, Hilmer Beckers, Chairman & CEO, and Adam Bottie, Vice President, Sales & Business Development, discuss PharmaLink: The Nation’s Premier Pharmaceutical Returns Processor in a 12-part video series.

www.premierinc.com

www.pharmalinkinc.com

rxinsider.com/videosTLS.php 20

Lynn Connor, President, Senior Care Pharmacy, Don Brown, Vice President of Operations, Mission Critical, and Ted Johanson, President/CEO, Mission Critical, discuss Mission Critical Delivery Solutions: When Failure is Not an Option in a 12-part video series.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

rxinsider.com/videosTLS.php

Thought Leader Video Series

THOUGHT LEADER VIDEO SERIES

THOUGHT LEADER VIDEO SERIES

Leading With Heart in Pharmacy and Healthcare

FisherBroyles, LLP Attorneys: Health And Pharmacy Group

Amy Oliveira, Sr. Director, Enterprise Pharmacist Talent Acquisition, Cristina Fueyo Medina, Pharmacist, Manager Professional and College Relations, John Costanzo, Corporate Community Fellow, and Alicia Palombo, Pharmacy Intern, for CVS Health, discuss leading with heart in pharmacy and healthcare in a 12-part video series.

Brian E. Dickerson, JD, Partner, and Anthony J. Calamunci, JD, CFE, Partner, for FisherBroyles, discuss FisherBroyles, LLP Attorneys: Health and Pharmacy Group in a 12-part video series.

www.cvshealth.com

www.fisherbroyles.com

rxinsider.com/videosTLS.php

rxinsider.com/videosTLS.php

THOUGHT LEADER VIDEO SERIES

THOUGHT LEADER VIDEO SERIES

Temperature Monitoring and Global Health

What Makes The Compliance Team Different

Christopher Caufield, Vice President, Global Customer Development, Katie Kraverath, Business Development Manager, and Mark Eppedio, Senior Product Manager, for Temptime, discuss temperature monitoring and global health in a 12-part video series.

Sandy Canally, RN, Founder and CEO, Charlie Lager, RPh, MBA, Senior Pharmacy Advisor, and Steve Simmerman, Executive Vice President, for The Compliance Team, discuss what makes The Compliance Team different in a 12-part video series.

www.temptimecorp.com

www.thecomplianceteam.org

rxinsider.com/videosTLS.php

rxinsider.com/videosTLS.php FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 21

Beyond Point-of-Sale

NE

Mob W! ile H Deliv ome e Opti r y on Sure, most of today’s pharmacy specific POS solutions will do the basics. They’ll ring up a prescription, collect electronic signatures, and may even offer ordering with your drug wholesaler. System providers will make you believe that’s all you need. But does that really grow your business, or just get you through the day?

At RMS, we not only do the “basics,” but we go beyond that. Announcing our latest innovation...

Mobile Signature Capture for Home Delivery. Collecting paper signatures is now a thing of the past. Arm your delivery driver with our mobile Android device and have them collect prescription signatures right at the patient’s home.

When they return, the device syncs all collected signatures to the POS. What could be easier?

Contact us today to discuss how RMS can make your life better. www.betterpharmacypos.com

1.877.767.1060 | sales@rm-solutions.com | Follow us on Facebook, LinkedIn and Twitter

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Go Beyond the Basics, With Retail Management Solutions’ POS Solutions Extend the reach of your pharmacy, increase script volume, and improve customer satisfaction with the new RMS delivery solution!

CEO:

Brad Jones Founded: 1998 Stock Symbol: Privately Held Toll-Free Phone: (877) 767-1060 Phone: (360) 438-8276 Fax: (360) 438-8284 Address: 4535 Lacey Boulevard SE Lacey, WA 98503 Website: www.rm-solutions.com

Company Background Retail Management Solutions is the industry leader in point-of-sale technology for retail and outpatient pharmacy.

Specializing exclusively in pharmacy, RMS’ solutions have become the industry standard, now interfacing to over 30 different pharmacy management systems. We have installed more POS systems in independent and institutional pharmacies than any other company.

Our POS solutions are completely scalable, ranging from small form-factor computers and all-in-one touch screen systems to EvolutionPOSv2™, the second generation, handheld unit designed for pharmacy use.

RMS offers a full suite of retail applications and provides seamless store, customer, inventory control, delivery, and back office management.

Security and compliance are paramount, and our pharmacy proven solutions systems have built-in safeguards. Redundant storage, encrypted communications, and certified payment mechanisms ensure protection and confidence.

You can count on us for prompt service in all 50 states, 24-hours a day, seven days a week. We are a privately held company, with employees throughout the country – pharmacy technology professionals with hundreds of years of combined experience.

Product Overview n Star-Lite POS Designed with clinic and apothecary pharmacies in mind, StarLite is the perfect fit if your focus is prescription tracking and workflow completion. Scan prescriptions and OTCs, and interface with most pharmacy management systems. Process credit/ debit/FSA/EMV cards, as well as online check verification and

electronic check depositing. Capture signatures for controlled substances, HIPAA, safety caps, third-party, and more. Additional features include: fingerprint log-in, daily bank deposit, end-of-day reporting, gift card creation, merchandise refund cards, nutrient depletion warnings, and promotional event management. n Star-Plus POS The most robust pharmacy POS system in the industry. Star-Plus builds on Star-Lite, adding inventory control, wholesaler interfaces for price updates, purchase orders, and advanced reporting.

On the marketing side, label and sign making is included, along with a robust customer loyalty program which includes: point rewards, status level awards (bronze, silver, gold), and coupon printing on the receipt. n Star-Link Enterprise Solution For the multi-store and chain environment, Star-Link unifies information management across multiple sites. You specify the degree to which products, pricing, and orders are managed, whether centralized or localized at the store level.

The system eliminates repetition at each site while allowing for local changes when necessary.

Centralized A/R management, shared product files, and secure web-based multi-store reports are accessible from anywhere you have internet access.

Is Your POS Helping You ...

• Retain and grow your customer base?

• Make informed business decisions?

• Plan strategically for the future?

• Improve your store and team’s efficiency?

Key Customers Client Base: More than 1,000 pharmacies rely on RMS systems.

Additional Information Check out our blog at www.rm-solutions.com/blog for intriguing content and tips on independent retail pharmacy technology, store management, and merchandising.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 23

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Adherence Packaging Solutions Made Practical – DOSIS by Manchac Technologies Use DOSIS solutions to help produce prescriptions with more accuracy and lower cost, regardless of prescription complexity. Whether single- or multi-med, efficiently fill prescriptions in packaging best suited to your patients’ needs.

President:

Monroe Milton Jade Sillavan Founded: 2006 Employees: >50 Toll-Free Phone: (877) MANCHAC | (877) 626-2422 Phone: (318) 442-3686 Fax: (318) 445-1268 Address: 1115 Second Street, Alexandria, LA 71301 Website: www.dosis.com VP of Sales:

Company Background

Based in Louisiana, Manchac Technologies developed the DOSIS suite of products to improve pharmacy efficiency and accuracy. Manchac is a local word meaning “better way,” and we have built our company around the mission of providing better solutions and even better service to pharmacies. We are proud of the difference we have made over the past decade in the hundreds of pharmacies with which we have partnered. We are excited to continue to help pharmacies reduce their costs of production while providing higher quality services to their patients. Since our first robot sold in 2009, our DOSIS L60 robots have become the “go-to solution” for pharmacies wanting to improve singlemedication blister card operations. In the last few years, Manchac has broadened our offerings to include the DOSIS U60 unit-dose robot as well as printing and pre-pack productivity software to extend efficiencies beyond the automated filling and labeling completed within the robots.

In 2017, we introduced the revolutionary DOSIS 360 solution for filling and checking multi-dose cards. In the years to come, Manchac will continue to enhance the performance of our proven products while delivering new, innovative pharmacy productivity solutions.

Product Overview

The DOSIS products each focus on three main objectives: one, reducing the opportunities for pharmacy errors by minimizing the human intervention required; two, reducing disorder in the pharmacy by providing automated, predictable, and repeatable processes; and three, lowering operating costs by reducing labor and eliminating non-valueadded activities for the pharmacy staff.

All of the DOSIS products are driven by our powerful, highlyconfigurable software interface. Filling and printing activities can be routed, prioritized, and configured based on any data received from the pharmacy management software. For example, fill patterns (calendar, split-cards, etc.) and label templates can be adapted for different customer facilities or prescription types. DOSIS systems integrate seamlessly to help pharmacies complete daily and cycle prescriptions as well as prepack, first dose, and e-kit stock.

Product Descriptions

n DOSIS 360: For retail and LTC pharmacies, DOSIS 360 provides an

automated, controlled system for filling multi-med blister cards at a very low cost of entry compared to any robot on the market. Various multimed card formats are supported, and a single technician working with DOSIS 360 can correctly fill, seal, and label multi-med cards for over 250 patients per month. Whether your pharmacy serves twenty-five or a thousand patients in multi-med cards, the DOSIS 360 system will grow with your business. DOSIS 360 is a complete solution that empowers the filling, sealing, labeling, and checking of multi-med cards while fitting into existing countertop work spaces.

n DOSIS L60: The LTC industry standard for automated filling, sealing,

and patient-labeling of single-medication blister card prescriptions, each DOSIS L60 robot has a monthly production capacity exceeding 15,000 blister cards. Using one-of-a-kind dispensing technology to eliminate the need for canister exchanges or on-site canister hardware calibration, DOSIS robots allow generic manufacturers to be changed without changing canisters.

n DOSIS C60: Adapted from the L60 design, the DOSIS C60 offers

identical functionality but is physically adapted for 3"x 9" cards commonly used for narcotics or to fit in med carts configured for strip-packaging.

Each DOSIS C60 card holds up to 16 doses.

n DOSIS U60: Based on the L60 platform, DOSIS U60 adds the functionality of full unit-dose labeling within the robot. Each blister of each card can be printed with your requirements of NDC bar code, drug name and strength, lot number, expiration date, etc.

n DOSIS mPAQ Printing: There are two primary aspects to DOSIS

mPAQ Printing: directional (or work zone) printing and med-pass printing.

Directional printing can route labels throughout the pharmacy based on prescription data, medication location, etc. Med-pass (or time-pass) printing automatically highlights color-coded labels to match med-pass data and times for patients and their facilities.

n DOSIS Pre-Pack Manager: For pharmacies using pre-packs, DOSIS

Pre-Pack Manager significantly minimizes the inventory and reduces the labor required throughout the pre-pack process. Pre-Pack Manager automatically drives consumption and restocking of pre-pack cards via the DOSIS robots.

Ordering Information

For more information, call Manchac Technologies at (877) 626-2422 or email sales@manchac.com.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 25

C A S E S T U DY

How one community pharmacy advanced to the next level of pharmacy management with QS/1®’s SharpRx® Wagener Drug Company stays busy serving the needs of its customers. Like a lot of pharmacy owners, Terri Dyches, R.Ph., found herself in an era of prescription forecasting, compliance reports and an ever-changing industry awash in new regulations.

She knew Wagener Drug needed a robust system that could keep up.

A longtime QS/1 customer, she decided to shift to QS/1’s SharpRx. “I was kind of intrigued by it,” she said. “I could run it with the keys or the mouse, and the newer techs could run it with the touchscreen. It was just very versatile, and that was appealing to me.”

were running by 9 o’clock.”

version of the new system during training, they after the system was in place, QS/1 continued to where needed.

Easy to Learn, Easy to Use The system is intuitive in the way a smart phone is new features.

26

A Seamless Transition During the transition to the new system, QS/1 representatives worked closely with Dyches and

“It was great. They came in one morning about two hours before we opened, set ev-

“It was great,” she said. “They came in one morning about two hours before we opened, set everything

new system. We were running by 9 o’clock.”

- Terri Dyches, R.Ph.

“Pharmacy techs like that they can manage juggle tasks without closing windows or losing their place.”

- Terri Dyches, R.Ph.

use the system in multiple ways.

“With SharpRx, they can use it the way they like it.

And that’s what’s so great,” she said. “It’s versatile to the operator.”

How it’s Helped With SharpRx, reporting is now easier. In fact, after a recent audit by the state’s health department, one of Dyches’ techs easily re-sent reports by using SharpRx’s built-in PMP reporting feature.

Pharmacy techs also like that they can manage tasks without closing windows or losing their place, Dyches said.

“If Ms. Jones calls you while you’re putting in Mr. Smith’s prescription, you don’t even have to leave which is wonderful,” she said.

“If we have a problem, we can call QS/1 and they’ve

A ‘Tremendous’ Time Savings Whether they’re inputting insurance information, conducting NPI searches or obtaining prior authorization, everything either auto populates or is just a click away, Dyches said.

“We can immediately add a patient by scanning their driver’s license. You don’t have to close any windows, and everything is accessible at the click of a button,” she said. “That saves a tremendous amount of time.

It’s just so much easier.”

And since she opted for the cloud-based version new system. “We’ve been very happy,” she said. “This

27

C A S E S T U DY “We can immediately add a new patient by scanning their driver’s license. You don’t have to close any windows, and everything is accessible at the click of a button. That saves a tremendous amount of time. It’s just so much easier.”

- Terri Dyches, R.Ph. system can do so much. We’re just at the tip of the iceberg as far as learning what it can do, and every day we learn something new.”

What would she tell other pharmacists about SharpRx? “We highly recommend it. Any problem that we’ve ever had has been totally resolved. And every person or pharmacist that’s come in here and looked at the system, I think they’ve made the change to SharpRx. They’ve been very impressed.”

A Company That Listens In addition to feeling good about the switch, Dyches has been impressed with QS/1’s responsiveness.

“They cater to independents and it is very obvious,” she said. “It’s like they know what we’re thinking.

They are concerned about us and being able to run our business. They’re just always there to help you.”

She also likes that the company helps her stay on top of industry changes and new regulations. “They listen,” she said. “They’ve always been helpful, but I think they’re even better now.”

Dyches feels confident both QS/1 and SharpRx will be able to help her business face any future needs it may have. “QS/1 is constantly keeping up with the times,” she said. “There is no doubt in my mind that this will be our last system.”

About Wagener Drug Company • Wagener Drug Company is a small community pharmacy in Wagener, S.C. • The pharmacy fills about 160 prescriptions a day, offers basic over-the-counter items and has a small gift section. It has been a QS/1 customer since 1989.

Terri Dyches, R.Ph., Owner

• Wagener Drug uses QS/1’s SharpRx Pharmacy Management System in a web-based configuration.

www.qs1.com

© 2018 J M Smith Corporation. QS/1, the QS1 logo and SharpRx are registered trademarks of the J M Smith Corporation.

28

Watch the video at www.LynnsQS1story.com

Transform the future of your pharmacy with SharpRx® Lynn Connelly, R.Ph. Owner/Pharmacist, Medicine Mart Pharmacy NCPA Independent Pharmacist of the Year Award Recipient

Lynn Connelly became a pharmacist not to manage inventory and records but because he loves helping patients get healthier. With SharpRx the system does more of the work, giving the pharmacist added time to fill more prescriptions, assist patients with their health needs…or even get home in time for dinner. SharpRx offers an easy-touse solution that is intuitive, handles multi-tasking, and even provides built-in medication synchronization. All with a simple touch on a screen!

It’s innovation that works.

“SharpRx® makes life so much easier. It saves so much time and more importantly, it makes sure we are capturing all the accurate data for prescriptions.”

Lynn Connelly, R.Ph. – QS/1 Customer since 1984

Hear first-hand from NCPA’s Pharmacist of the Year on how SharpRx® can give you more time and improve your business www.LynnsQS1story.com qs1.com 866.925.0538

©2018 J M SMITH CORPORATION. QS/1, SharpRx and the QS/1 logo are registered trademarks of the J M Smith Corporation.

The game just changed.

We see your next move.

Pharmacists have long differentiated themselves with patients by stepping up to help with the confusion around managing multiple medications and monitoring health issues.

Rebecca W. Chater, RPh, MPH, FAPhA

It is time to act. How are you keeping patients loyal to your pharmacy?

Patient care is more than just filling prescriptions.

The pharmacist will play an even more critical role.

Now is the time for pharmacies to differentiate themselves by offering enhanced patient care services. Only Omnicell has a full suite of adherence solutions that help pharmacies grow business and improve patient outcomes.

Act now at www.omnicell.com/gamechanger or call 800.671.0589.

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Maximize Revenue and Improve Patient Outcomes With Omnicell Adherence Solutions Only Omnicell provides a full suite of scalable medication adherence solutions to help you achieve your business goals and improve patient outcomes.

President & CEO: Randall A Lipps Stock Symbol: OMCL Toll-Free Phone:

(800) 671-0589 Phone: (727) 576-6311 Fax: (727) 573-0507 Address: 2007 Gandy Boulevard North St. Petersburg, FL 33702 Website: www.omnicell.com/mts

Company Background

At Omnicell, we are transforming medication adherence. Our innovative suite of scalable solutions is designed to improve patient engagement, medication compliance, and workflow efficiency, resulting in better outcomes and reduced healthcare costs.

We leverage software solutions, medication adherence packaging, and hardware automation to drive pharmacy business growth and address evolving challenges of adherence and compliance.

Product Overview

Omnicell is uniquely positioned to offer our valued pharmacy partners an unprecedented suite of patient care solutions to position them for long-term growth and sustainability. n Save Time, Enhance Engagement, and Grow Script Volumes with Patient Communications

Omnicell IVR (multilingual interactive voice response) and Omnicell Patient Communications increase patient access to the pharmacy 24 hours/seven days a week.

• Capitalize on your time and valuable resources to allow for better engagement with patients.

• Automate refill requests and pharmacy information, such as pharmacy hours, specials, etc.

• Improve patient adherence and increase script volume by ensuring that patients are filling their prescriptions on time.

• Achieve 70% acceptance in automated suggested refills using Omnicell Inbound Patient Communications.

• Omnicell Outbound Patient Communications deliver real-time, relevant messaging based on the patient’s communication preference.

Omnicell’s hosted IVR solution provides customers with an agile platform to reduce costs, add innovative features, and increase functionality to improve the patient experience, without the need for on-site hardware. n Achieve a Holistic View of Patients on a Single Platform Omnicell Patient Engagement is a single, web-based platform that hosts all functionality to guide and track patient interventions, notes, and appointments.

• Uses predictive analytics to prioritize patient interventions and pharmacy tasks, and integrates with PMS for a bidirectional workflow.

• Raise PDC Scores, reduce DIR fees, and retain more patients with Omnicell Medication Synchronization. Uses predictive analytics to identify and enroll patients with chronic medications and uses an algorithm to sync prescriptions to all be picked up at the same time every month.

• Omnicell Medication Synchronization Health Plan Dashboards allow pharmacies to implement a DIR fee strategy to prioritize patients for enrollment by health plan and Star-Rated measures to have positive impact on PDC scores.

• Omnicell MTM: Supports high-efficiency attainment of improved patient outcomes and reduction of healthcare costs for regional and national chains seeking payer channel expansion and maximized pharmacy profitability.

• Omnicell Targeted Patient Interventions: Delivers proactive outreach methods at the right time to high-value, at-risk patients to drive improved adherence and outcomes by using ongoing patient engagement. n Differentiate with Solutions Proven to Improve Patient Adherence SureMed® by Omnicell® Multimed Blister Cards clearly organize multiple medications in an easy-to-follow format that provides instant visual reinforcement of what to take and when.

• Increase medication adherence and improve patient outcomes.

• Omnicell provides card customization and free marketing tools to further help you differentiate yourself in the marketplace. n Increase Hand-Packing Accuracy and Gain More Patients Guided Packing is a web-based application that provides a high-level of confidence in packing accuracy.

• Creates consolidated label with patient information and medication dosing instructions.

• Utilizes the SureMed® by Omnicell® Class B certified perforated blister cards. n Maximize Revenue and Decrease Expenses with Automation The VBM 200F is the only small-footprint automation that efficiently and accurately fills and checks SureMed Multimed Blister Cards.

• Free up pharmacy staff and reduce operating expenses by filling, checking, and sealing 40+ cards an hour.

• Uses unparalleled and proven vision technology to verify every medication for each individual blister before the card is filled.

• Pharmacies have the competitive advantage to easily scale their business to improve adherence and patient outcomes.

Testimonial

“ Adding this automated solution was an obvious move for our facility as we looked to provide for more patients in our community and partner with other types of care providers.”

— Stephen MacNeill, RPh, Winchester Pharmacy Owner & President, Winchester, MA FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 31

Your Pharmacy Management System Should Faciliate Your Success More Partners Than Any Other Pharmacy Software Vendor Visible, Actionable, and ProďŹ table Clinical Opportunities

Integrated Point-of-Sale

Serving Nearly Half of All Community Pharmacies

Discover the possibilities with Computer-Rx and Rx30 Computer-Rx

800.647.5288, ext. 4 sales@computer-rx.net computer-rx.com

Call today for a custom demonstration.

Š 2018 Transaction Data Systems, Inc. | transactiondatasystems.com

Rx30

800.289.7930 info@rx30.com rx30.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Transaction Data Systems (Rx30/Computer-Rx) Pharmacy Software Solutions Providing innovative, robust, and easy-to-use pharmacy management, point-of-sale, and multi-site management solutions to community pharmacies across the United States.

President & CEO: Jude Dieterman Founded: 1977 Employees: 500 Toll-Free Phone:

(800) 289-7930 Address: 788 Montgomery Avenue Ocoee, FL 34761 Website: www.rx30.com | www.computer-rx.com

Company Background

For the past 41 years, TDS has been dedicated solely to the success of community pharmacy. Today, over half of all community pharmacies utilize our software for their prescription filling/management needs.

With systems in all 50 states, ranging from Alaska to Hawaii and down to the Virgin Islands, TDS (Rx30/Computer-Rx) is the unquestioned leader in pharmacy management software. There’s never been a better time to join the TDS (Rx30/ Computer-Rx) family!

Product Overview

Computer-Rx is our Windows-based platform offering an easy-to-use interface and robust tools for pharmacy management, pharmacy pointof-sale, and centralized pharmacy management. The Computer-Rx platform is one-size-fits-all solution, easily scalable to fit the demands of any independent pharmacy. Computer-Rx solutions offer dynamic reporting tools and easy claim reconciliation. Inventory management is made easy with EDI ordering and receiving through seamless integrations with all major and dozens of regional wholesalers.

Using Computer-Rx, patient care is taken to the next level with innovative clinical solutions available only to TDS pharmacies.

Rx30 is our Linux-based software solution, providing a robust, easyto-learn management platform, point-of-sale software, and central management solution. Rx30 solutions offer multiple applications available to pharmacies and their patients to make managing patient medication regimens easy and interactive. The Rx30 platform offers fully automated e-scripts, revenue opportunities through innovative clinical solutions, and 80+ integration partners. Whether your focus is an independent retail pharmacy, small retail chain pharmacy, nursing home, nursing home consulting, compounding, or IV processing, we have all the tools to make your job easier!

Enhanced Medication Services is an exclusive part of the TDS family and services all Computer-Rx and Rx30 users’ clinical needs. Our team of trained clinicians provides high-quality, clinical intervention outreach services to patients and providers in collaboration with pharmacies and health plans. We work with patients to ensure they take their medications and resolve medication-related problems. We engage providers in facilitating needed prescription updates and changes. Our interventions provide “quality lift” for our partner pharmacies and health plans to achieve high-level performance on quality measures and improve health outcomes.

Testimonials

“ T he best recommendation that I could ever give Rx30 is that I have opened three new pharmacies since first coming on board with Rx30 and have chosen to stay with Rx30 each time. Rx30 sales, service, and commitment to keep moving their operations and programs forward makes it the best value that I can find in the pharmacy software arena.”

— Steven P., Independent Pharmacist and Rx30 User

“ I have used 20 plus software systems: chain, hospital, community, and independent retail settings. By far Computer-Rx has been the absolute best.

Its been the most user friendly, its helped us monetize the business, the support staff has been amazing, and the company, as a whole, were in line as far as our beliefs of what this should look like.”

— Leo F., Clinical Pharmacist and Computer-Rx User

Key Customers

Independent pharmacies across the U.S. • Retail • Specialty • Regional Chain • Compounding • Hospital-Owned

Ordering Information

For more information on TDS solutions and how they can help your independent pharmacy thrive, please visit our websites at www.rx30.com and www.computer-rx.com, or call (800) 289-7930 for Rx30 or (800) 647-5288 for Computer-Rx to learn more.

Features & Options

Total Pharmacy Solution including robust pharmacy management software, integrated point-of-sale, centralized pharmacy management for multiple locations, mobile tools, patient applications, integrated communication tools, integrated clinical opportunities portal, and more.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 33

CASE STUDY Pharmacy Management With the TCGRx BeaconÂŽ System Maintaining a large inventory without sacrificing safety and efficiency.

John Bodtker

Pharmacist ~ Shingle Springs Health & Wellness Center

PRIMARY INTENDED OUTCOME There are approximately 22,000 independent pharmacies in the United States, according to the National Community Pharmacists Association. The modern pharmacy landscape is constantly changing and growing to serve communities large and small, while facing hurdles including reimbursement issues, complex medication regimens, and narrowed patient access.

Given these challenges, pharmacy managers must choose wisely when investing in equipment and technology intended to maximize space, accuracy, and productivity. The TCGRx Beacon Pharmacy Inventory Management System supplies a range of scalable technologies and strategies to meet pharmacy needs and improve operations no matter the size or scope of a particular facility.

THE CHALLENGE In 2016, John Bodtker was working at an independent pharmacy in the San Francisco Bay Area and seriously considering pharmacy ownership.

His direction shifted a bit when a job posting appeared for a startup pharmacy manager in his hometown of rural Placerville, California.

The Shingle Springs Health & Wellness Center is an Indian Health Service/ Tribal/Urban Indian Health pharmacy owned and operated by the local Miwok Tribe. Serving a unique community can change some of the usual assumptions of pharmacy management, including the common constraints around relying upon a specific formulary.

34

www.tcgrx.com

CASE STUDY “Our philosophy is not the same as a typical retail pharmacy,” Bodtker noted.

For example, he said, “We don’t have a strict focus on lean inventory.

We try, instead, to have everything in stock to provide the best customer service possible.”

Maintaining an expansive inventory, however, can create spatial, organizational, and access challenges that could potentially contribute to inefficiency and dispensing errors. The right solution would provide storage, enable speed, and enhance safety, all at the same time.

THE DECISION Bodtker was a decision maker involved in choosing equipment for Shingle Springs before the doors even opened in June 2017. He researched shelving options and found that the TCGRx Beacon System’s variety of high-density storage cabinets were a very attractive feature for a new startup pharmacy with large storage needs. “They provided us with a lot of space to start with,” Bodtker said, “and we have room to grow.”

Beacon also provides the ability to pull medications directly from storage, without having to rely on or bypass a robotic dispensing system. “This was a key point for us,” Bodtker said.

THE RESULTS Shingle Springs has been accepting commercial, state, and Medicaid plans since December 2017. They currently average 100 prescriptions a day, and they are only picking up speed.

“We have a lot of patients with complicated drug regimens and those who live in remote areas,” Bodtker said. “When they come in for their visits, efficiency is nice. We try to button everything up and can usually get things answered pretty quickly.”

Working from a number of formularies means the need to shelve a vast inventory. The Beacon storage system consolidates the pharmacy’s footprint through minimizing on-hand inventory, increasing inventory turns, and reducing expired medications.

www.tcgrx.com

35

CASE STUDY Beacon Reduces Short Fills

Shingle Springs is able to provide a high level of service thanks to their ability to consult with in-house providers combined with a comprehensive inventory, stocked and dispensed via a tailored TCGRx pharmacy storage solution.

Pharmacy supply deficits can result in

THE CONCLUSION

partial fills, which are less than optimal

Shingle Springs currently employs the Beacon high-density storage solution as well as the company’s associated DeliverRx will-call cabinet. The will-call system utilizes the same “directed by light” and bar-code identification technology that other TCGRx solutions rely on, minimizing staff members’ learning curve.

DeliverRx securely contains all will-call prescriptions in a single, easy-to-find location, further reducing customer wait times and making pick-ups clearer and less prone to error. Bodtker hopes to purchase a compatible refrigeration unit as well.

for both the patient and the pharmacy.

Utilizing the TCGRx Beacon system, the Shingle Springs Health & Wellness Center pharmacy was able to increase their number of completely filled prescriptions from 85% to 97.8% over the course of one year.

DATE RANGE

PARTIAL FILL PERCENTAGE

July 2017

13-15%

November 2017 5-9% March 2018

2.5-4.5%

July 2018

> 2.2%

The pharmacy is also incorporating the TCGRx SmartCardRx™ blister-packaging system within the next year. “We currently have 30 or so patients on manual-fill blister packs,” Bodtker said, “ and we want to establish a solid client base.”

Finally, Shingle Springs will be expanding to include a long-term care facility on the reservation, which will require an automated medication dispensing system. “TCGRx’s PharmLoc™ cabinet would be the perfect segue for us,” Bodtker said.

When a single company provides a comprehensive, configurable system, growing a pharmacy is easy and quality control stays in sync.

“I have worked in pharmacies doing less that felt much busier,” Bodtker said.

“We save footsteps and we get prescriptions to people quicker and safer.”

For Shingle Springs, Bodtker said, relying on TCGRx and Beacon means increased efficiency along with greater dependability. “Thanks to Beacon, a larger inventory actually means we are less harried and more accurate.

Our error binder is thin because there just isn't much going into it.”

36

www.tcgrx.com

Revolutionize your pharmacy with Beacon

ÂŽ

BEACON INVENTORY MANAGEMENT FOR ANY SIZE ORGANIZATION ÂŽ

From large integrated networks, retail chains or a single-site location, Beacon gives you dashboards and reports that empower your business to reduce inventory holding costs at any level and in any size organization.

BEFORE BEACON

WHY BEACON? Beacon is an inventory management system that increases inventory turns, while providing storage for control medication handling, space savings and is founded on an adaptable design as your pharmacy needs change. Space savings will allow you to create space for MTM, consulting and vaccination areas. By using the barcode-driven with Beacon, our customers have proven results of:

AFTER BEACON

Reduced inventory Less expired medications Ability to return soon-to-expire, unopened meds Improved accuracy during script fills

www.TCGRx.com

info@TCGRx.com

262.279.5307

DISCOVER SAMIX® MIXING RELIABILITY NEW SUPERIOR LINE For Compounding Professionals

The Latest Mixing Innovation.

More Versatile. More Efficient. More Reliable.

Superior Quality Jars Offer Low-Contamination and Leak Resistance

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Highly Efficient SAMIX® Compounding Systems

by MEDISCA MEDISCA is the exclusive distributor for SAMIX Systems in North America, a new superior line of modern and reliable compounding systems for efficient mixing.

President & CEO: Antonio Dos Santos Founded: 1989 Employees: 450 Toll-Free Phone:

(800) 932-1039 Fax: (855) 850-5855 Address: MEDISCA 661 Route 3, Unit C Plattsburgh, NY 12901 USA Website: www.medisca.com

This remarkable line leads the way towards smart and efficient mixing to meet compounding pharmacists’ needs.

Features & Benefits n SAMIX Machines

SAMIX Mixing Machines feature an automatic lifting function and high stirrer motor power that results in efficiency and precision that exceed industry standards.

Company Background

n No-Leak SAMIX Jars

Product Overview

n SAMIX Mixing Blades SAMIX Standard Mixing Blades have been designed especially for SAMIX Jars. Their form and function ensure optimum mixing. In addition, the contact surfaces between the mixing blades and inner wall create a highly effective trituration effect. The titanium nitride coating of the shafts minimizes wear and improves the removal of frictional heat.

With over 25 years of experience, MEDISCA has developed a solid reputation as an innovative and entrepreneurial company in the pharmaceutical compounding industry. MEDISCA is a leading FDAregistered supplier of quality pharmacy compounding products and offers excellent service to the North American, Australian, and other international markets. MEDISCA’s commitment to quality has been recognized with ISO 9001:2015 and ISO 13485:2016 certifications from TUV. We are dedicated to providing our clients with the highest quality compounding products, such as active pharmaceutical ingredients (APIs), fine chemicals, bases, equipment and devices, capsules, oils, flavors, colors, and compounding kits. Through its global partners, LP3 Network and MEDISCA Network, MEDISCA provides all the resources compounding professionals need to succeed. To learn more, visit www.medisca.com.

MEDISCA introduces SAMIX, a new line of versatile and reliable compounding systems for efficient mixing, which provides innovation and continuous supply for the compounding industry. Engineered and manufactured in Europe, SAMIX Systems facilitate the preparations of superior formulations for compounders.

This new line distinguishes itself by its modernity and leading-edge technology. It provides compounding professionals with high-quality mixing machines that combine great performance and accuracy to address the evolving field of pharmaceutical compounding.

The portfolio includes: • Efficient Mixing Machines • Leak-Resistant Jars • Mixing Blades (Including the Models that Now Provide an Additional Trituration Effect) • Accessories • Starter Packs

The unique design of SAMIX Jars provides an evaporation and contamination-free mixing vessel that will not leak even with water, enabling a manufacturing process in an oxygen-reduced space. Afterwards, the SAMIX Jar can also be directly used as a vessel for dispensing. Thanks to its sliding bottom and dispenser opening, the user can extract the medication conveniently and hygienically.

n Starter Packs

SAMIX Starter Packs were designed to quickly and conveniently introduce this new product line into your compounding business.

Technical Assistance

MEDISCA is the exclusive distributor for SAMIX in North America with a U.S.-based service center for technical assistance.

Ordering Information

To learn more about the SAMIX product line, please contact your account executive at 1 (800) 932-1039 or visit www.medisca.com.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 39

Promote Your Adherence Program With customized pill boxes for pouch packaging.

PAS custom boxes for your pouch packager helps you promote your compliance program to your community and provides cost savings compared to most unprinted boxes!

Four Convenient Sizes

PAS Box #1 Single Dose/PRN 4.25” x 4.25” x 3”

PAS Box #3 Weekly/Bi-Weekly 7.75” x 2.875” x 3”

PAS Box #5 Standard Monthly 7.75” x 6” x 3”

PAS Box #9 Jumbo Monthly with Optional Spool 10” x 10” x 3”

All sizes available as stock/unprinted or customized.

www.pharmacyautomationsupplies.com (800) 798-1401

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Save Money and Promote Your Compliance Packaging Program With Consumables From PAS A trusted name in healthcare supplies for over 100 years, our complete line of supplies is designed to help you make the most of your investment in strip/pouch packaging automation.

President & CEO: Michael Wortel Founded: 1902

Employees: 100+ Stock Symbol:

Private Company (800) 798-1401 Phone: (630) 953-0485 Fax: (630) 953-0489 Address: 146 S. Pinnacle Drive Romeoville, IL 60446 Website: www.pharmacyautomationsupplies.com Toll-Free Phone:

Company Background

Pharmacy Automation Supplies (PAS) has been using our manufacturing capabilities to support pharmacies for over 100 years. We began as a small local print manufacturer addressing the label and bag needs of a few regional pharmacies, but have grown to one of the largest and most relied upon suppliers in the country as a result of our dedication to competitive pricing, reputation for quality, and consistent industry leading turnaround times. In addition to a traditional retail pharmacy, we focus on supporting the evolving needs of all the unique and dynamic segments of pharmacy (including retail, LTC, hospital, specialty, central fill, institutional, nuclear, and much more). We know our products are counted on to perform in the most demanding pharmacy environments every day and hold ourselves to the same high standards of accuracy, consistency, and execution that pharmacies themselves do.

With our short and long run custom manufacturing capabilities on pharmacy labels, prescription bags, and blister cards, PAS can help pharmacies of all sizes and volumes achieve branding consistent with how they want to market/promote the most visible parts of the prescription to patients. Through continued investments in tooling and machinery, we continue to demonstrate that our efficiencies and run speeds allow us to set industry pricing without ever sacrificing the quality and lead times that have fueled our growth over the last 100 years.

In addition to our print capabilities, and in response to repeated customer requests over the years, we’ve leveraged our warehouse space to provide a one-stop-shop and wholesale pricing on other commonly used products in the industry. While we’re always adding new products in response to changes in the industry, our most popular warehoused products include: authentic Lexmark toners, thermal transfer ribbons, and strip/pouch packaging supplies.

Product Overview

Pharmacy Automation Supplies Specializes in the Manufacturing and Distribution of:

n NEW – Ask us about the Smarxt Winder and Spool System n Strip/Pouch Packaging Supplies • Thermal Transfer Ribbons • Paper/Foil Rolls for Strip and Pouch Filling Automation • Stock and Custom Boxes to Hold and Dispense Pouches • Smarxt Spool System for Organizing, Reviewing, and Dispensing Rolls

Our state-of-the-art manufacturing and distribution facilities feature 20 high-speed flexographic printing presses, PVC blister thermoforming machines, an in-house art and graphics department, plate manufacturing, inside sales division, customer service, and over 30,000 square feet of warehouse space devoted to addressing the needs of pharmacies.

n Pharmacy Labels • Direct Thermal and Thermal Transfer Labels • Specialty LTC Labels with Re-Order Pull Tabs • Direct Thermal Kits for Vial Filling Robots • Laser Labels

PAS’s newest initiative to support our clients has been a significant capital investment to offer new products to pharmacies with strip/pouch packagers. We offer four sizes of fully customizable boxes (with more in development) in addition to thermal transfer ribbons, spools, and the fastest winder on the market to help you get the most out of your investment in automation, reduce the time it takes to check/pack boxes, and promote your program to the communities you serve.

n Blister Cards • Unit Dose Heat and Cold Seal Cards • Qube and Qube Mini Weekly Multi-

Why PAS?

n Prescription Bags • Eight Sizes of Pharmacy Paper Bags • Two Sizes of Plastic OTC T-Shirt

In what’s become an increasingly competitive marketplace, Pharmacy Automation Supplies recognizes that reducing costs on supplies is essential to the long-term success of all pharmacies. PAS’s goal is to help your pharmacy save time and money with our high-volume lowmargin business model and by being the only supplier needed for the most frequently used packaging consumables in your daily operations.

Dose Cards

• Qube31 Monthly Multi-Dose Cards • FlexRx and FlexRx Lite Weekly Multi-Dose Cards

Style Bags

Smarxt Spool System

n Pharmacy Vials/Bottles n Lexmark Toners for Label Application FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 41

Preceptor Recognitions

Thank You Preceptors!

The following colleges and organizations would like to acknowledge and thank the following preceptors for their hard work and dedication.

Dr. Eric Shoffner 2018 Preceptor of the Year Harding University College of Pharmacy, located in Searcy, Arkansas, is proud to announce Dr. Eric Shoffner as our inaugural Preceptor of the Year. Dr. Shoffner has been associated with the college since its inception, serving on the Board of Visitors for the Dean and precepting both IPPE and APPE students since 2011. Dr. Shoffner has past experience in high volume chain pharmacy and now owns two independent pharmacies. His students state they are challenged professionally, personally, and spiritually.

“What stood out most to me about Dr. Shoffner is his transparency and the desire to make my APPE experience about more than just pharmacy. I felt comfortable asking him questions about pharmacy practice, real world work experience, and life. He was very honest about his personal successes and struggles.

It is obvious that he truly cares for his students and genuinely enjoys precepting.”

— Bryana Gregory, Class of 2018 “Dr. Shoffner is an excellent, well rounded individual as well as a pharmacist. He gives me so much confidence and has restored my dreams of owning an Independent Pharmacy.”

— Schrell Crockett, Class of 2018

Pictured left to right: Dr. Eric Shoffner and Randy Dumornay (Class of 2018).

Thank you to all of our preceptors!

42

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

Congratulations to our 2018 Preceptors of the Year!

Community Preceptor of the Year Christine Vala, RPh Walgreens – Springfield, MA “Christine Vala is extraordinary at maintaining great relationships with all of her patients! She is both passionate and enthusiastic!“ — Student

Institutional Preceptor of the Year Ginger Croxall, RPh Day Kimball Hospital – Putnam, CT “Having Ginger Croxall as a preceptor gave me a new perspective and appreciation for hospital pharmacy. She is amazing!”

— Student

Faculty Preceptor of the Year Dr. Mark Klee, PharmD Baystate Wing Memorial Hospital – Palmer, MA “Dr. Klee organizes his rotations so well. The multiple interactions with patients and different health care providers helped me to understand the full scope of pharmacy.”

— Student If you would like to join the preceptor team at Western New England University, please contact Karen Smith at (413) 796-2076 or karen.smith@wne.edu.

Preceptor Recognitions The University of Utah College of Pharmacy would like to recognize our outstanding preceptors.

Thank you for your commitment to our pharmacy students!

The University of Rhode Island College of Pharmacy would like to thank Dawn Feret, R.Ph., MBA and Donna Paine, Pharm.D., MBA for their continuous student support, hard work, and dedication.

Dawn Feret, R.Ph., MBA, CDOE, is the 2018 IPPE Preceptor of the Year. Ms. Feret is Pharmacy Services IV/Oncology Coordinator at Rhode Island Hospital in Providence, RI, and displays exceptional dedication to her students. As a Diabetes Educator she works with an interprofessional team and develops individual care plans.

Donna Paine, Pharm.D., MBA, is the 2018 APPE Preceptor of the Year. Dr. Paine is currently the Specialty Pharmacy Program Manager with Blue Cross & Blue Shield of RI and has spent numerous years mentoring students.

In this role she has responsibility for establishing formulary access, developing cost management, and quality of care initiatives offered through the specialty pharmacy program.

Brett Feret, Pharm.D. Clinical Professor Director of Experiential Education University of Rhode Island College of Pharmacy Phone: (401) 874-2320 | bferet@uri.edu

L. S. Skaggs Pharmacy Institute

DONAVAN SMITH 2017 IPPE Preceptor of the Year Wayne Community Health Center Bicknell, Utah

STEVEN MOSER 2017-2018 APPE Preceptor of the Year George E. Whalen Department of Veterans Affairs Medical Center Salt Lake City, Utah

KYLE TURNER 2017-2018 Faculty Preceptor of the Year University of Utah Health, Westridge Health Center West Valley City, Utah

College of Pharmacy Clyde Dearman, PharmD, BCACP 2018 Non-Faculty Preceptor of the Year Clyde Dearman, PharmD, BCACP, was named the 2018 Non-Faculty Preceptor of the Year at the White Coat Ceremony, May 11, 2018.

Dr. Dearman serves as the Director of Pharmacy and Health Risk Management at Vantage Health Plan, Inc. in Monroe, LA. and has served as a ULM College of Pharmacy preceptor in medication therapy management since 2016.

Dr. Dearman graduated with a B.S. in Pharmacy from the University of Louisiana Monroe College of Pharmacy in 1988 and with a Doctor of Pharmacy from the University of Kansas School of Pharmacy in 2009. He holds certifications in diabetes, asthma, tobacco cessation, respiratory care, immunization administration, medication therapy management, and ambulatory care.

He is passionate about training future pharmacists, and strives to provide a great experience where students can gain knowledge and skills of a pharmacy world that exists beyond the traditional retail and hospital pharmacy role.

“Dr. Dearman is one of the greatest, most approachable preceptors – and human beings – ever!” commented one of his students. “I can talk to him about anything. He’s extremely knowledgeable in his profession. I’d love to be like him one day, and he gladly accepted me as a mentee. Can’t express how great of a person/pharmacist he is.”

Congratulations Clyde!

Contact us: pharmacyee@mcw.edu FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 43

Preceptor Recognitions

Honoring Suegi Hwang, A UConn Pharmacy Preceptor of the Year.

Suegi Hwang (Pharm.D.), was named a University of Connecticut ‘17 Introductory Pharmacy Practice Experience (IPPE) Institutional Preceptor of the Year. She is a Pharmacist at Bristol Hospital in Connecticut.

“These students will become our colleagues one day and whenever I put one of them in a particular situation I have a plan in mind. I want to introduce them to every department in the hospital, to teach them to work with doctors and nurses as part of the team. I want to expose them to the unconventional as well as the routine.” - S. Hwang pharmacy.uconn.edu

69 NORTH EAGLEVILLE RD, U-3092 STORRS, CT 06269-3092

Manchester University would like to congratulate Ashley Davich-Reynolds, 2018 Preceptor of the Year!

Excerpts from Ashley’s student nomination include:

“Ashley went above and beyond any expectations I had for a preceptor. She genuinely cares about her students and helped me to not only grow professionally, but also personally. The amount of one-on-one time exceeded that of any other rotation I have had, as well as the amount of feedback I received. The interprofessional collaboration within the ED was phenomenal and I not only had the opportunity to witness this, but also become part of it. Ashley is the epitome of a pharmacist in every way and carries that fully into her precepting. I learned from Ashley through numerous hands-on activities, continual discussions, and many observations. Ashley communicated effectively and efficiently with patients and co-workers alike and in a way that encompassed patience, compassion, and understanding. I aspire to become more like Ashley as I continue to grow and develop as a pharmacist. This experience was truly an unforgettable one and I’ll be forever grateful that I was able to learn from this great pharmacist and fantastic human being.”

We would like to thank all of our preceptors for their hard work and dedication to our student pharmacists.

44

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

The School of Pharmacy Announces the 2018 Preceptors of the Year Husson University School of Pharmacy is pleased to present its sixth Community Practice Preceptor of the Year Award and sixth Institutional Practice Preceptor of the Year Award. These awards are presented to a pharmacy preceptor who demonstrates exemplary commitment as a role-model and mentor for pharmacy students in patient-centered education within the practice of pharmacy.

Robin Brittelli, R.Ph. Community Practice Preceptor of the Year Walgreens – Bangor, ME

Lindsay A. Pelletier, Pharm.D., Husson ‘14 Institutional Practice Preceptor of the Year Mayo Regional Hospital – Dover Foxcroft, ME If you are interested in serving as a Husson preceptor, please contact the Office of Experiential Education at: 1 College Circle, Bangor, ME 04401 (207) 992-1974 or rossignolk@husson.edu

2017-18 Outstanding New Preceptor of the Year Jessica Pyhtila, PharmD, BCGP, BCPS Dr. Pyhtila is a Clinical Pharmacy Specialist in the VA Maryland Health Care System with a practice both in inpatient palliative care and outpatient home based primary care. She received her PharmD in 2014 from the University of Maryland Jessica Pyhtila, PharmD, BCGP, BCPS School of Pharmacy.

She has developed and delivered web-based interdisciplinary curricula for both The Johns Hopkins Hospital and the University of Maryland School of Pharmacy. She completed a teaching certificate program through the University of Maryland School of Pharmacy during her PGY1 Pharmacy Practice and PGY2 Ambulatory Care Residencies at the VA Maryland Health Care System. She has been a Clinical Assistant Professor for the University of Maryland School of Pharmacy since 2017, and precepts APPE students in an elective geriatric pharmacotherapy rotation. Jessica was awarded the Outstanding New Preceptor of the Year Award for 2017-2018.

Preceptor Recognitions

THANK YOU TO OUR CLASS OF 2018 PRECEPTORS OF THE YEAR

This award is given to an individual who has served as an excellent teacher and role model for students; demonstrated professionalism; and contributes to the professional development of the students and advancement of the profession.

Campbell University College of Pharmacy & Health Sciences and the Class of 2018 wishes to recognize Dr. Tara Bell and Dr. Dustin Wilson as “Faculty Preceptors of the Year.”

Dr. Tara Bell is an Assistant Professor of Pharmacy Practice. She serves as a preceptor for the advanced hospital rotation and for students doing an elective in pediatrics at Duke University Medical Center. Dr. Bell joined CU’s faculty in 2008 and she is Board Certified in Pediatric Pharmacotherapy.

2018 College of Pharmacy P1 Preceptor of the Year Brian Kuruc, R.Ph., Clinical Assistant Professor of Pharmacy Practice Genoa QoL Healthcare – Canton, OH

“Dr. Bell is a great preceptor and is always willing to teach.” — Student

2018 College of Pharmacy P2 Preceptor of the Year Barbara Strayer, Pharm.D., Clinical Assistant Professor of Pharmacy Practice Bedford Medical Center

2018 College of Pharmacy P3 Preceptor of the Year Dustin Carneal, Pharm.D. (‘15), Clinical Assistant Professor of Pharmacy Practice Alliance Community Hospital

Dr. Tara Bell

Dr. Dustin Wilson

Dr. Dustin Wilson is an Assistant Professor of Pharmacy Practice and precepts students in internal medicine at Duke University Medical Center in Durham, NC. He is a Board Certified Pharmacotherapy Specialist and joined CU’s faculty in 2009.

“Dr. Wilson is a great preceptor. He definitely exceeded my expectations for this rotation. He was able to get the most out of me.

He is a very gifted teacher and explains things in terms that were easy to understand.” — Student

If you are interested in becoming a pharmacy preceptor for Campbell University and would like more information, please contact:

2018 College of Pharmacy P4 Preceptor of the Year Vance Brown, R.Ph., Clinical Assistant Professor of Pharmacy Practice Genoa QoL Healthcare – Canton, OH

Tina Thornhill, PharmD, FASCP, BCGP Vice Chair for Professional Education and Associate Professor of Pharmacy Practice thornhillt@campbell.edu

Congratulations Dr. Matt Dandino APPE Inpatient Preceptor of the Year Roosevelt University College of Pharmacy is fortunate to have affiliations with many impressive Institutional Healthcare Systems in the Chicagoland area that offer outstanding Hospital and Acute Care Medicine rotations for our Advanced Pharmacy Practice Experience (APPE) students. Each year our students submit their nominations for APPE Preceptor of the Year. The APPE Inpatient Preceptor of the Year recipient this year was awarded to Dr. Matt Dandino from Mount Sinai Hospital Medical Center. Dr. Matt Dandino has the distinction of receiving the highest rating of “Exceptional” from all of the students that he precepted this year. He was acknowledged as someone who takes the time to know his students, is welcoming to student’s questions, makes sure that the student is getting the most out of their rotation and genuinely cares about them. Students saw this preceptor as a true role model and mentor, as evidenced by the following comments, “he loves what he does“ and “he understands which activities contribute to learning and continuously challenges me”. Dr. Matt Dandino was presented his award at the Class of 2018 Awards and Hooding Ceremony.

If you are a pharmacist interested in becoming a RUCOP preceptor for introductory and advanced experiential education, please contact: Joan Hardman, BPharm, RPh | Assistant Dean of Experiential Education (847) 330-4508 | jhardman02@roosevelt.edu | www.roosevelt.edu/pharmacy

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 45

Strategic Purchasing and Operations Solutions that Raise the Bar

At Innovatix we’re constantly raising the bar for what’s possible—and what should be expected—of a group purchasing organization. In addition to offering an industry-leading purchasing portfolio, Innovatix is committed to developing programs that help our members thrive.

Our suite of pharmacy operations improvement programs are designed to address your operations needs without distracting from your main mission—providing high-quality patient care.

Innovatix Suite of Pharmacy Operations Improvement Programs

CREDENTIALING COUNSEL

Get hands-on support to help achieve recognition from accrediting bodies.

Obtain guidance and clarity on specialty pharmacy credentialing and the evolving payer landscape.

Remove the barriers to serving your patients’ specialty needs.

Navigate the Medicare Part D arena effectively and save on claims.

Use the industry’s most complete tool for accurate and reliable reimbursement services.

Innovatix is a

company

To learn more about our suite of pharmacy operations improvement programs or to join our GPO, visit us at innovatix.com, email info@innovatix.com, or call (888) 258-3273.

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Strategic Purchasing and Operations Improvement Solutions by Innovatix Innovatix offers differentiated, high-quality group purchasing and consultative services. We help members maximize their overall financial performance by providing the resources and educational support needed to enhance the delivery of quality patient care.

President & CEO: John P. Sganga Founded: 1993 Employees: 130 Toll-Free Phone:

(888) 258-3273 Fax: (646) 638-2641 Address: 555 West 57th Street, 12th Floor New York, NY 10019 Website: www.innovatix.com

Company Background

Innovatix is a national group purchasing organization that has evolved to provide strategic procurement solutions and operational support to help pharmacies and other non-acute healthcare providers thrive.

We supplement our industry-leading purchasing program with a consultative approach, in-depth analytics, vast healthcare expertise, and value-added and fee-based services specific to our members’ needs.

Innovatix works tirelessly to deliver savings and value to members.

Product Overview

Innovatix offers one of the most extensive, competitive purchasing portfolios available today. We provide members access to a $48 billion purchasing portfolio comprising over 2,000 contracts through 900-plus suppliers.

Value-Added Services

Innovatix member benefits extend beyond the significant savings we provide through our group purchasing services. While group purchasing is at the core of what we do, Innovatix is committed to offering additional value to help our members grow and excel. n Innovatix Educational Institute: Each month, Innovatix offers free accredited Continuing Education (CE) opportunities. Members can take advantage of these learning sessions from the convenience of their own computers. n Government Affairs: To help our members navigate the complex healthcare regulatory environment and ensure that their concerns are properly addressed, the Innovatix Government Affairs program has continued to develop as an important value-added service, particularly for our long-term care pharmacy and infusion members. We keep members informed and advocate on their behalf, working closely with national advocacy organizations. n Clinical Experts: Innovatix staff includes clinical pharmacists and physician consultants who provide members with best practice studies, disease state management information, formulary management, and medication error reduction strategies.

Suite of Pharmacy Operations Improvement Programs

Our suite of pharmacy operations improvement programs are designed to address your operations needs without distracting from your main mission: providing high-quality patient care.

n Innovatix Accreditation Advisory Services: Third-party accreditation

has become increasingly important – particularly with respect to reimbursement rates – to payers for verifying quality and patient safety. The Innovatix Accreditation Advisory Services program is designed to support pharmacies in achieving recognition from various accrediting bodies.

n Innovatix Credentialing Counsel: Our new solution for specialty pharmacies facing payer credentialing challenges. As part of our suite of pharmacy operations improvement programs, this service provides guidance for each task in the credentialing process for specialty pharmacies and helps users navigate the evolving payer landscape.

n Innovatix Preferred Provider Network: Successfully navigating

Medicare Part D to maximize reimbursement on Medicare prescription drug benefit claims is a major challenge for many pharmacies today.

The Innovatix Preferred Provider Network provides long-term care, home infusion, specialty, and combo pharmacies access to Medicare Part D contracts with the nation’s largest prescription drug plans and pharmacy benefit managers.

n Innovatix Specialty Pharmacy Management: As a national leader

in non-acute care group purchasing services, Innovatix is committed to helping its members deliver the highest-quality care while operating successfully. The Innovatix Specialty Pharmacy Management program reinforces this commitment by offering customized, no-cost training and solutions to help pharmacies better serve their specialty patients.

n Scriptmax®: Offers the most complete pharmacy claim support in the industry. Through a comprehensive suite of pre-edit, post-edit, and reconciliation services, Scriptmax empowers pharmacies with actionable claims review data during every step of adjudication.

Key Business Partners

Innovatix is a wholly-owned subsidiary of Premier, a healthcare improvement company uniting an alliance of approximately 3,750 U.S. hospitals and more than 130,000 other provider organizations.

Ordering Information

Innovatix GPO membership is free. To learn more about our group purchasing services and suite of pharmacy operations improvement programs, visit us at www.innovatix.com, email info@innovatix.com, or call (888) 258-3273.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 47

A PARTNER TO PHARMACY FOR OVER 10 YEARS

The Synergy Medical team is focused on the design, manufacture, service, support and innovation of SynMed®

Contact us to assess the SynMed® solution that’s right for you.

Contact us to assess the SynMed® solution that’s right for you. synmedrx.com

info@synmedrx.com - 1 866 764 7966

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Synergy Medical is Focused On the Design, Production, and Support of SynMed® SynMed® is a safe and accurate way to scale blister card production. Enabling med sync and medication adherence is good for patients and business. Drive five-star ratings, achieve high rates of reimbursement, and attract new patients.

President & CEO: Jean Boutin Founded: 2006

Employees: >100 Toll-Free Phone:

(866) 764-7966 Address: 2915 Ogletown Road, # 2565 Newark, DE 19713 Website: www.synmedrx.com Email: info@synmedrx.com

Company Background

For over 10 years, Synergy Medical has been providing proven and reliable technology for blister card automation, now used daily for over 200,000 lives. We are dedicated to the design, manufacture, service, sale, support, and innovation of the SynMed® System.

Since our first installation in January 2008, there have been hundreds of SynMed® installations in retail drugstores, long-term care institutions, and in pharmacy chains that have centralized their blister card production service (Central Fill operations).

Our clients are found throughout Canada, the United States, and in Europe.

Synergy Medical software engineers are continuously working to upgrade our technology, and our team is specialized in pharmacy automation, resulting in a customized turnkey solution for you.

We pride ourselves on the close relationships we have formed with our customers – this allows the Synergy Medical team to evolve and ensure we provide the optimal solution for our pharmacy partners.

Product Overview

SynMed® is an automated dispensing system for solid oral medications in both single-dose and multimed blister packs. Our solution guarantees flexibility, accuracy, and efficiency. n Flexibility • SynMed® will integrate with your existing pharmacy management software, and interface with your eMAR systems.

• SynMed® can adapt and interchange between both single-dose (bingo cards) and multi-dose blister packs (adherence packaging).

SynMed® is compatible with 40+ blister packs so it easily adapts to each unique environment; that means pharmacies can automate with the blister card(s) their customers prefer to receive.

• SynMed®’s patented pick and place technology minimizes cross contamination and ensures minimal maintenance is required.

• SynMed®’s vast store of containers optimizes automated production; these containers are easily calibrated on-site, at no cost and with no time wasted.

n Accuracy The system’s accuracy is 99.98%, as compared to manual production where one can expect a 5-10% error rate. Barcode scanning and on-screen guidance ensure secure production. Biometric scanning tracks responsibility. n Efficiency No automation is comparable to the flexibility and output of SynMed® ULTRA; with two operators, your pharmacy will produce: • 100+ multi-dose cards per hour.

• 200+ single-dose cards per hour. n Adherence The SynMed® generated label has a number of unique, customizable features that will improve patient outcomes, and enhance customer loyalty and retention.

Your pharmacy can market this output to community patients, assisted living, retirement homes, and LTC facilities, all of whom highly value these label features: • Color coded for time of administration.

• Pictogram option representing time of administration.

• Bold, large font print further ensures proper medication adherence.

• Patient picture ensures medication delivery to the right patient.

• Medication images provide accuracy assurance, facilitate checking, and change management.

In summary, SynMed®’s flexibility with single and multi-dose card formats, easily calibrated medication containers, high production rate, and unique compliance label with patient picture and drug images, are all unique differentiators vs. other blister automation technologies.

There is a SynMed® solution for all volumes of production: SynMed® XF, SynMed® ULTRA for high volume environments, and SynMed® Assist for guided manual production.

Testimonials

“ We now produce cards for our 1,500 patients one full day before our delivery date and three full days before the patient’s actual start date. Production requires fewer FTEs, allowing us to perform more MTM related activities.”

— Barry Klein, M.S., R.Ph, Klein’s Pharmacy

“ T he accuracy of using SynMed automation is incomparable to manually filling cards. Automation is great for acquiring more business, and affords time for ensuring accuracy when filling calendar cards.”

— Melissa Gilkison, Pharm D., Auburn Pharmacy

Ordering Information

Contact a Synergy Medical advisor to learn more about adherence packaging, automation, and how we can help your business grow.

Mark Rinker, Vice President of Sales, North America (519) 200-8338 | mark.rinker@synmedrx.com FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 49

Case Study

You can do it!

Get ready to own your own pharmacy Let me say it again, “You can do it!”

That’s not just me talking: you’re hearing it from a Medicap Pharmacy® franchise owner in Lafayette, Indiana. Natalie Schwartzel, RPh. used to work for one of the biggest chain pharmacies in the country. Here’s what she told us, “My true passion is caring for my patients, and I knew that I wouldn’t be able to provide them with the care they deserved unless I opened my own pharmacy.” Sound familiar? Then you’re not alone, and we’re here to help.

By Con Lane Director, Franchise Development Medicine Shoppe International

Every day, we work with pharmacy owners to be the healthcare destination their communities need. Healthcare is getting more complicated all the time, patients have a lot of choices and they need help to make the right ones for them. At the same time, pharmacy owners face a lot of pressures—including falling reimbursements and a challenging business climate— so you may not be sure about making the move yourself.

We get it: owning your own pharmacy is a big step. You’re trading a paycheck for a big unknown. For Natalie, it was a no-brainer: “I had reached the tipping point,” she said. “I didn’t have the time to practice pharmacy like I knew I wanted to. That low satisfaction meant I was ready for a change.”

Maybe you already own an independent pharmacy (or several) and are looking for a different kind of change.

You see margins getting squeezed, competition closing in and you are ready to bring in the experts to help you stay successful and grow.

Either way, how do you know if you’re ready to become a franchise owner? And if you are, where do you start?

50

Case Study

Take these steps today 1. First things first: set your priorities.

Why do you want to become a pharmacy owner? To serve patients your way? Contribute more to your community? Lead a team that can make a difference? Whatever your vision is, defining it now will help you make better business decisions later.

That includes one of the most important of all: choosing the franchise operation that’s the best fit for your business and management philosophy.

For Natalie, that meant meeting with owners of major franchise brands.

“I did a road trip to talk to some current franchisees, and my visit with the Medicap Pharmacy® owner sealed the deal. She opened her store 20 years ago and was really vocal about how the Medicap Pharmacy® network supports her success.”

Natalie also explained how the connection between Medicap Pharmacy® and Cardinal Health gave her even greater confidence. “In my career as a pharmacist, I’ve had a good relationship with Cardinal Health as a wholesaler,” she said. “I’ve always appreciated their follow-up and follow through. If Cardinal Health said they would do something, they did.”

With a choice of two brands, why did Natalie choose Medicap Pharmacy® over The Medicine Shoppe®? “There had been a Medicine Shoppe® in the area many years ago, and I didn’t want to try to reestablish the name. Instead, I wanted to have a fresh start and generate the excitement of a new store name.”

Plus, she preferred the look and feel of the Medicap Pharmacy® brand itself. “It felt right to me as an owner—and the logo, colors and services were new to the market and drew attention to us as a new business,” she said. “I was amazed by the community support for a local pharmacy—they really wanted it.”

2. Develop your business plan.

The idea can seem overwhelming at first—but you can succeed with the right support. We asked Nancy Poore, RPh, The Medicine Shoppe® franchise owner in Chittenango, New York, how she did it. “I spent 25 years behind the counter at a chain pharmacy. I didn’t understand the ‘business’ side of pharmacy and knowing what I know now, I don’t think I would have been able to successfully open without the support of my FBC.” She’s referring to her Franchise Business Consultant (FBC), The Medicine Shoppe® consultant who personally helped her navigate through all of the legal, regulatory, operations and marketing issues that a business plan must address. At the top of the list is financial performance.

The key is to understand that financial management is more than knowing what’s in your cash register at the end of each day. It’s analyzing and continuously improving your P & L (profit and loss) statement.

• Inventory management: Which medications should you stock— and how much of each? Knowing that balance is key to making sure you don’t tie up too much cash in inventory or waste drugs because they expire before being used.

• Accounts receivable (A/R). Cash flow is the lifeblood of your business.

How will you keep it healthy, even as reimbursements shrink and fees from PBMs (pharmacy benefits managers) add up?

3. Build your team.

Whether you’re acquiring an existing location or opening a new one, the right franchisor can give you all the business, brand and patient care support you’ll need. In addition to preparing a business plan, that also includes: • Performing a market analysis.

• Assessing revenue potential based on patient population, provider mix and area competition.

• Helping you obtain financing, including getting pre-qualified with pharmacy lenders.

• Working with a real estate firm to scout retail locations and identify the ideal one.

• Implementing business operations— including store layout, staffing, inventory management, workflow management and more.

To help accomplish that, your business plan should focus on the three fundamentals of sound financial management:

• Marketing your store, from pre-opening activities forward.

• Expenses: Paying staff will be your #1 obligation.

“As a retail independent, there are so many things to monetize, I was not prepared to do it myself. I made the decision to franchise in just three days.”

51

Case Study

Planning for success

Practice at the top of your license

“Before I opened my pharmacy, I had never created a budget or a business plan for anything, which was of course required before I could get funding. With the support of my friends, family and my FBC, I was able to develop a robust business plan and budget.

I still use them today.”

More than dispensing pills, your pharmacy can be the destination for personal care in your community. With The Medicine Shoppe® and Medicap Pharmacy® franchises, it all starts with the three pillars of business success:

Contracting with PBMs “It would be difficult to spend time researching and negotiating individual contracts with each PBM. Opening a Medicap Pharmacy® simplified the process, because all of the contracting is already in place!”

Natalie Schwartzel, RPh Medicap Pharmacy® Lafayette, IN For Natalie, Medicap Pharmacy® was the perfect fit. “It was clear I would be able to do what I wanted for our community, because Medicap Pharmacy® gave me step-by-step instructions and support. They have the people, resources and guidance to help you be successful. In fact, that level of support far outweighs the nominal monthly fee you pay to own the franchise.”

Not your typical franchise deal > Simple $599/month flat fee to join the network > 5-year contract with 90-day out > $300 credit for services that will help you succeed in a competitive industry

1. Brand experience: You can join an elite, high-performing network of independent pharmacies known for putting patients first. Choose from two powerful brands—The Medicine Shoppe® or Medicap Pharmacy®—based on the community you’ll serve. With Cardinal Health™ Pharmacy Marketing Advantage, you can use digital marketing to build a stronger bond with every patient.

2. Business support: Make better business decisions every day, with smart services and solutions for your pharmacy. You have access to a team that can surround you with marketing, managed care and operations support, in addition to the advice and guidance of a Franchise Business Consultant.

3. Patient care services: Improve outcomes, increase reimbursements and boost Star ratings with proven patient care services like pointof-care testing, immunizations, medication therapy management and medication synchronization and packaging solutions. Ask how expanding care improves your pharmacy’s health, too.

Rx for the future Whether you’re already a pharmacy owner or work for a major chain, the right franchise opportunity can be your next, best move. To get on the right track, look for a franchisor who’s a good fit for the way you work—and will be at your side to help you succeed. That’s how we’ve served our franchise owners for more than 45 years at Medicine Shoppe International®, Inc. We can do the same for you.

“If you feel you’re not able to provide the level of care that you want in your current situation, go for it!” Natalie said. “And the timing couldn’t be better. There appears to be a renewed commitment to ‘buy local,’ with communities everywhere supporting small, independent business owners like me. Come join us!”

Ready to learn more about franchise ownership?

Contact us today:

cardinalhealth.com/msifranchise

The information provided is not intended as an offer to sell or the solicitation of an offer to buy a franchise.

The offer of a franchise can only be made through the delivery of our franchise disclosure document. © 2018 Cardinal Health. All Rights Reserved. The Medicine Shoppe, Medicap Pharmacy, CARDINAL HEALTH, the Cardinal Health LOGO, are trademarks or registered trademarks of Cardinal Health.

Lit. No. 1RI18-833590 (08/2018)

52

Caring for patients your way.

Join this elite network of independent pharmacies known for patient-centered care.

• Choose from two well-known brands • Flexibility to use the franchise brand name alone or to co-brand with your pharmacy name • Flat $599/month franchise fee that includes core business services • Access to patient care services and digital marketing platform at a discount • Backed by the strength of Cardinal Health

Learn more about paths to ownership at cardinalhealth.com/msifranchise © 2018 Cardinal Health. All Rights Reserved. The Medicine Shoppe, Medicap Pharmacy, CARDINAL HEALTH, the Cardinal Health LOGO, are trademarks or registered trademarks of Cardinal Health.

Lit. No. 1RI18-833586 (08/2018)

Medicine Shoppe International, Inc., (MSI) is your ally in delivering healthcare services designed to help independent pharmacy owners become the healthcare destination for personalized care for families in their communities.

Medi-Dose

EPS ...thE right PrEScriPtion for PharmaciStS ®

EPS

High quality, safe and effective products for medication administration, preparation and dispensing...in stock for fast shipment worldwide.

Unit Do s Bar Co e, ding, Pharm a Nursin cy & g Supp ly Expert s!

Priced low and ready to go!

• Medi-Dose® Solid Oral Unit Dose Packaging • TampAlerT ® Liquid Unit Dose Packaging • MILT ® Software for Medication Identification and Bar Coding • LiquiDose® Labels • IV Additive Disposable Accessories • Steri-Dropper ® Sterile Ophthalmic Dropper Bottles • Compounding Products • Cleanroom Supplies • Ophthalmic Practice Accessories • Resealable and Ultraviolet Inhibitant Bags • Tamper-Evident Products • Bottles, Vials and Containers • Operating and Procedure Room Accessories • ShrinkSafe® Bands and Safety Products • Tapes and Labels • Maternity and Laboratory Products • Record Keeping and Identification Products • Storage and Transport Products

Visit our website for our EZ order system!

EPS

®

Exceptional Products and Service A Member of The Medi-Dose® Group

800.523.8966

MediDose.com

® ®

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Medi-Dose, Inc./EPS, Inc. Your Community Pharmacy Supply Experts For over 40 years, Medi-Dose/EPS has been working with pharmacists to design and support cost-effective products, solving the specific needs of their pharmacies.

Robert Braverman Founded: 1971 Employees: Private Toll-Free Phone: (800) 523-8966 Phone: (215) 396-8600 Fax: (800) 323-8966 Address: 70 Industrial Drive Ivyland, PA 18974 Website: www.medidose.com Email: info@medidose.com

Product Specifications n Sterile IV Accessories • Safety Products • Labeling Products • Filtering Products • Dispensing Products

Company Background Medi-Dose/EPS was founded in 1971 when Milton Braverman, a former pharmaceutical company territory manager, saw the need for inexpensive, manual unit dose packaging.

He developed the Medi-Dose System to package, handle, and dispense predetermined amounts of medication so they would be accessible for one regular dose.

n Labeling • Pharmacy Auxiliary Labels • Liquid Packaging Labels • Tamper-Evident Labels

President:

Because of the continued success of the Medi-Dose System, Medi-Dose/EPS expanded its product line to include a full line of compounding supplies, disposable products, liquid packaging, labeling, and oral syringes designed specifically for the pharmacy professional. We pride ourselves on being the “old friend of the family” and have long-standing products designed to meet the needs of your retail, community, and compounding pharmacy.

Product Overview n Products for the Compounding Pharmacist With Steri-Dropper Bottles, liquid packaging, oral syringes, labeling, safety products, and software, Medi-Dose/EPS is your pharmacy’s source for compounding supplies!

The science of pharmaceutical compounding poses unique challenges to pharmacists in the community setting. Whether caring for people or animals, pharmacists have to meet the stringent requirements of USP 797, 800, and other pertinent guidelines, address the unique concerns and conditions of their patients and do it economically and efficiently. Medi-Dose/ EPS compounding products are integral solutions helping you manage this vital but complex process while providing the care and protection your patients need.

n Steri-Dropper • Sterile Packs of Either Two or Ten Bottles, Tips, and Caps • Special Zinc Stearate-Free Resin • Four Sizes: 3, 7, 10, and 15 mL

n Safety Products • Care Giver Protection • Identification • Disposal

Additional Products We are the source for all your pharmacy’s ancillary products! Bags, bottles, trays, and totes are among a few of the many other supplies we carry.

Anything that’s necessary for proper handling in a retail pharmacy setting – you can count on Medi-Dose/EPS! Ordering Information For additional information, please call us at (800) 523-8966, visit our website at medidose.com, or email us at info@medidose.com.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 55

POINT OF SALE Interfaces with All Leading Dispensing Systems Pseudophedrine - Nplex Integration Customer Loyalty Program OTC Product Analytics Interfaces with Multiple Wholesalers Mobile Capabilities â&#x20AC;&#x201C; Deliveries

ONE SYSTEM. TOTAL RETAIL.

EXCLUSIVE PROMOTION 20% off initial software licenses.

Learn more by visiting:

www.camcommerce.com/20Ways

(714) 338-0200 sales@camcommerce.com

A Subsidiary of Celerant Technology

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

RetailSTARx Pharmacy and Retail Software by CAM Commerce One software to more effectively manage your pharmacy and retail sales.

Director, Marketing: Michele Salerno Founded: 1983

Employees: <200 Phone:

(714) 338-0200 Fax: (714) 241-9893 Address: 17075 Newhope Street Fountain Valley, CA 92708 Website: www.camcommerce.com/20Ways

Company Background

CAM Commerce Solutions was founded in 1983. Throughout time, we have continued to develop, market, install, and service highly integrated retail management and payment processing solutions for pharmacy retailers. These integrated solutions include: point-of-sale, electronic payment processing, inventory management, e-commerce shopping cart, customer management, mobile applications, and extensive management reporting. We have a variety of products and services that address the automation needs of the pharmacy industry.

At CAM, we know service and ongoing updates to the software are important considerations in the purchase of a software system.

It is important to know that the company behind the product will be around to protect and enhance your investment. CAM has more than 100 employees dedicated to improving our products and serving our customers. We offer phone support seven days a week, and ongoing program enhancements.

Now we bring even more experience to our team with Celerant Technology Corporation. Celerant Technology’s acquisition of CAM brings to the table 10 years of reputable experience. Regardless of the size of your business, we have a solution for you!

Product Overview

CAM’s multi-channel solution has been automating pharmacies for over 30 years, maximizing on the technology needed to control inventory and streamline retail pharmacy processes. CAM meets or exceeds all industry standards and regulations while offering exceptional service and state-of-the-art technical support. The POS software for pharmacies from CAM Commerce Solutions interfaces in real-time to pharmacy systems. Our software gathers signatures for pseudoephedrine, Rx signature logs, and the HIPAA Notice of Privacy Policy (NOPP), and integrates this with our POS system for easy reference, reporting, and auditing. We offer a complete customer management program with

frequent buyer clubs, gift cards, email campaigns, and more. We also offer an offline delivery application which can be used with any tablet, as well as fully integrated e-commerce.

Supported dispensing systems include: WinRx (Computer-Rx), Rx30, EnterpriseRx (McKesson), ScriptAssist (RS Software), The Compounder (PK Software), PharmacyRx (McKesson), GuardianRx (CarePoint), SuiteRx, QS/1, and custom barcodes.

Whether your pharmacy falls under the 90% exemption rule or requires an IIAS approved system, we have you covered. CAM is the leader in ensuring pharmacies are compliant with IRS legislation.

RetailSTAR’s all-in-one retail management system includes: inventory management, automatic ordering, customer management, and advanced reporting. RetailSTAR offers a very powerful custom report generator that allows users to create reports that make sense for their unique business – not limited to end-of-month/end-of-year. In addition to the custom report generator, the system also has dozens of very useful “canned reports” which can be printed or displayed in an easy-to-read Windows-style format.

You will no longer have to purchase third party tools to get the advanced reporting you require. RetailSTAR’s on-board reporting tools are designed to give pharmacies the flexibility and power they need for managing their retail operations. To learn more about our pharmacy solution or to see a demonstration, contact our sales team.

Features & Options • Point-of-Sale with EMV • Dispensing System Integrations • Product Imports and Updates • Pseudoephedrine Tracking • Prescription Delivery Application • Multi-Store Communications • Electronic Purchase Orders

• IIAS Compliant • SIGIS Eligible List • Gift Cards • E-signature Capture • Appriss NPLEx

MethCheck Integration

Testimonial

“ Prescriptions ready for pick up will appear on the POS screen. When the initial Rx bar code is scanned, the patient’s name automatically appears.

The nutritional supplements and any other general merchandise the customer wants to purchase can be scanned in the same transaction, and the system prompts the patient to sign for their prescriptions – saving us a massive amount of time so we can provide great customer service.”

— Doug Schultz, President, Tobin’s Pharmacy

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 57

CASE STUDY DOSIS Blister-Card Automation Boost pharmacy production and offer caregivers more convenience through hands-free robotic blister packaging.

Zach Corbell, Pharm D. Pharmacist-in-Charge (PIC) ~ Tarrytown Expocare Austin, TX

PRIMARY INTENDED OUTCOME According to the Centers for Disease Control and Prevention, there were nine million Americans receiving services in or through long-term care (LTC) facilities as of the year 2014. Research indicates that the average LTC medication pass involves 73 different pharmaceuticals and can take a nurse nearly two hours to complete.

Blister packaging makes medication administration easier for nursing staff by eliminating the need to open multiple prescription bottles for each dose. It also prevents dispensing errors: Packaging labels can clearly indicate days and times that medications should be administered, and staff can confirm at a glance whether or not a dose was given.

Despite the benefits of blister packaging, manually loading and labeling is extremely time-consuming and inefficient. Manchac Technologies' DOSIS robots offer a fully automated, cost-effective solution that brings reliable, hands-free blister packaging right into your pharmacy.

THE CHALLENGE Tarrytown Expocare is an LTC pharmacy specializing in intellectual and developmental disability communities nationwide. Their goal is to create efficient processes and provide superior service to home- and community-based providers, intermediate care facilities, and individuals living at home. Founded in 2007, Tarrytown is currently licensed in Texas, New Mexico, Arizona, Oklahoma, Kentucky, Ohio, and Tennessee.

Between 2012 and 2015, the pharmacy experienced significant growth, and their volume more than tripled from 300 to approximately 1,000 patients. Staffing had also grown, but “we were running out of space in the pharmacy,” said Zach Corbell, Pharmacist-in-Charge at Tarrytown. “We were looking for opportunities to increase our production hours without bringing in additional staff.”

58

www.manchac.com

CASE STUDY Reallocation Conserves Resources Tarrytown started out with a single DOSIS L60 machine in 2015.

In 2016, they acquired one of their largest competing pharmacies in Texas, doubling the company’s size literally overnight. This magnitude of growth often means hiring additional technicians without necessarily understanding the new workload demands. Luckily, the acquisition also included two additional DOSIS robots.

“

We knew the amount of volume that would be able to go through those machines,” Corbell said, “so we did not have to over-hire staff.”

Reallocation of existing technicians was able to handle the volume outside of what the DOSIS machines were managing.

THE DECISION As a cycle-fill pharmacy, Tarrytown’s process is designed to ensure that patients avoid any lapses in therapy due to expired refills. Similar to what is known as “pre-packing,” all of Tarrytown’s prescriptions are filled in advance for the first of the following month.

They have 12 focused business days of production time for each cycle, and 100% of the solid oral-dose medications they provide are delivered in blister packs. As business grew, Corbell knew they would need to find the right solution.

“We knew what we wanted to get out of DOSIS,” Corbell said. The hope was that adopting automation for a large portion of their blister packaging needs would give the techs “more breathing room in their workflow.”

As with any new technology, there were anticipated hurdles in integrating the machines, such as potential changes to Tarrytown’s labeling. “Any change in medication labels can cause anxiety and stress to the providers,” Corbell said.

Fortunately, DOSIS provided the answer to that concern, as well.

THE RESULTS Tarrytown Expocare now operates three DOSIS L60 units that fill, seal, and label between 18,000 and 20,000 cards per month. “When the machines are queued up with thousands of orders, we will typically get as much as seven or eight hours of additional production time from the machines after all of our employees leave for the day.”

DOSIS offers an enhancement in their mPAQ Printing system, which integrates with pharmacy management software to format and route all labels printed throughout the pharmacy. The mPAQ system allows the information that is printed on the blister packs to be fully customized.

“Manchac support took our existing label format that we had been using for years and recreated it on the DOSIS label template,” Corbell said. “Our providers were OK with it, because all of the information was in the same spot on the new labels.”

DOSIS provides other formatting enhancements, including color-coded med-pass and time-pass tools that add even more efficiencies. “On a new location check, the nurse had four different colored sticky pads and was writing the hour of administration on each pack. I knew we could do better than that with DOSIS,” Corbell said.

In addition, LTC providers all have individuals who leave their home or facility to attend workshops or other off-site activities. “We had DOSIS add a time-pass flag to the mid-day dose cards that are split out so they can be easily identified and sent to the workshop locations for the month.”

www.manchac.com

59

CASE STUDY

Our unique name reflects our continuous search for better solutions for the pharmacy industry: Manchac is a Choctaw word meaning "the better way".

Native Americans near Baton Rouge had two options to get to the open waters of the Gulf of Mexico to trade with neighboring tribes along the coast. These Choctaw either wound 225 miles down the Mississippi River or went 125 miles through a bayou, a swamp, and Lake Pontchartrain into the Gulf. This Manchac route was not as obvious as the Mississippi, but it was more efficient, cutting the distance almost in half.

This beautifully reflects the mission of Manchac Technologies: provide the better solution, even if it is not the easily-discovered one.

60

www.manchac.com

Labels can be formatted to include other data that can be useful even before the prescriptions leave the pharmacy. “Data on our labels drives many steps of our workflow,” Corbell said. “Since we are a cycle-fill pharmacy, a large percentage of our monthly dispensing leaves here in a short amount of time – two to three days each month. Using mPAQ, we have streamlined our sorting procedures to make getting blister packs to appropriate locations very easy using the sorting data we have printed on each label.”

In addition to label customization, mPAQ’s zone-based printing option routes labels to numerous zones. This advantage reduces missing labels and label-sorting mistakes, and cuts down on the need for technicians to repeatedly walk from workstation to printer. “Before DOSIS, we were printing 100% of our labels on a single printer.

One tech would spend an entire day standing there, folding the labels and replenishing the roll. We have six or seven printers now.”

Through DOSIS, the mPAQ software is also able to produce labels for those blister packs that must still be filled by hand. “Fully 100% of the prescriptions that go out our door are printed by DOSIS and mPAQ,” Corbell noted.

THE CONCLUSION Before DOSIS, Tarrytown’s blister packs were all filled by hand during regular business hours, necessitating a real production crunch two times a month. “The biggest impact that DOSIS has had in the pharmacy is the ability to continue production after hours with no technician present,” said Corbell.

A single technician is dedicated to staffing the three L60 machines that produce more than a third of the pharmacy’s output. A team of seven technicians manually pulls and packages the remaining meds, which require pill-splitting or other special handling.

“Upward of 40% of our cycle fill being produced by a single technician using the DOSIS machines is definitely significant when you are looking at the bottom line,” Corbell said. The pharmacy continues to grow, and while Corbell is confident that their three DOSIS robots will be able to keep up with that pace for another year or so, he said, “we are already considering purchasing another machine.”

Providing transformative pharmaceutical distribution and solutions to deliver healthier outcomes for 75 Years.

Find out how our unmatched service can make a difference in your pharmacy.

SmithDrug.com â&#x20AC;˘ BurlingtonDrug.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Smith Drug Company – Celebrating 75 Years of Service to Community and LTC Pharmacies Providing transformative pharmaceutical distribution and solutions to deliver healthier outcomes for 75 Years.

President:

Saul Factor, R.Ph. Founded: 1944 Toll-Free Phone: (800) 572-1216 Phone: (864) 582-1216 Address: 9098 Fairforest Road Spartanburg, SC 29301 Website: www.SmithDrug.com

Company Background

Smith Drug Company is committed to the growth and vitality of community and long-term care pharmacies. Since 1944, we have set the standard for customer satisfaction and service, with a team of experts dedicated to your unique needs. In 2017, Burlington Drug Company joined our team, bringing their proud history of serving pharmacies in New England and New York State. This spring, a new distribution center in Carey, Ohio opened its doors, further fulfilling our commitment to bring technology and people together to deliver healthier outcomes for our customers and their patients.

Product Overview – Solutions to grow your business.

Through HealthWise Pharmacy®, Smith Drug Company offers an array of programs and solutions designed to help your pharmacy be competitive. n Marketing and Branding Solutions These solutions provide a variety of programs and services, including direct to consumer marketing. When you choose HealthWise Pharmacy®, you’re choosing an established brand that customers trust. Utilizing our signage, category directional signage, floor mats, and window decals will help establish a strong identity that will increase your visibility in the market, and ultimately increase sales. n Healthwise Pharmacy® Long Term Care Our LTC solutions offer a comprehensive suite of services that go beyond wholesale and supply. From an aggressive pricing program to cutting edge software packages, your pharmacy will have the competitive advantage that it deserves. A partnership with Smith Drug Company means a relationship with a team of the most knowledgeable specialists in the LTC space. Our LTC team is ready to provide guidance in obtaining lower pricing, higher reimbursements, and overall increased profitability. n HealthWise Pharmacy Consulting Solutions HealthWise Pharmacy® Consulting Solutions have a merchandising-360 element. A partnership with a leading merchandising firm ensures pharmacies have the right products in categories for the demographic mix of their community. Our consulting solutions also provide assistance in staffing optimization, workflow systems, and automation options that assist in creating maximum efficiency. ®

n HealthWise Pharmacy® Intuitive Purchasing System (IPS) As the recent recipient of the Distribution Management Award (DMA) for this innovative, cloud-based predictive inventory management system, Smith Drug Company offers a suite of proper forecasting and inventory optimization tools, allowing pharmacies to maximize profit and make purchasing decisions with ease. IPS pharmacies are able to determine how much and what type of inventory should be maintained, making products readily available for patients when needed.

Features & Options

n Smith Drug Company – First In Service, First In Commitment: Service to customers with speed and accuracy is our highest priority.

Our distribution centers incorporate technology that delivers a 99.98% order accuracy rate, meaning customers receive dependable delivery, regardless of circumstances. n Always On Call: Customers receive live, professional support at each of our distribution centers, Monday through Friday. We also offer IT support 24/7. We are committed to being here for you when you need us. n Here For You: We’re dedicated to customer-driven innovation and community-inspired service. We are active in State Associations, NCPA, NACDS, NACP, HDA, and ASCP. We support community and LTC pharmacy through advocacy on issues that matter most to your business.

Testimonial

e’re a breath of fresh air: A note regarding Smith Drug Company and W Burlington Drug Company. “I was fortunate enough to attend the annual CE and Trade Show in Orlando. I had the pleasure to meet Saul Factor for the first time. He stopped me and introduced himself, asked about Gayco Healthcare, and then shared his vision. Not one time did Saul use the word ‘I’. He spoke of his team and the ongoing commitment to holding true to the Smith Drug Company value of listening and hearing what each customer has to say. He went on to say that the only way Smith could be the best in the industry would be because of their customers. Again, this was my first meeting and the genuine quality of Saul Factor, DeWayne Benson, Jim Benton, Jeff Schneider, and Mike Rawleigh was a breath of fresh air. I say ‘thank you’ to a company that is the real deal.”

— Jon Martin, COO, Gayco Healthcare

Trade Shows/Meetings Attended

Smith Drug Company hosts an annual trade show for their customers and vendors, most recently in Orlando, FL. This event provides a fun and unique setting for customers to meet with their vendors, place orders, and receive specific show specials. Customers, pharmacists, and technicians have the opportunity to take a variety of continuing education classes that are held on-site. The 2019 trade show, July 19-21, will be held in the historic city of Baltimore, MD. Smith Drug Company is also very involved in industry and state conventions, such as NCPA, NACDS, and HDA. FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 63

Better patient medication management starts with better coordination between a patient’s pharmacy and prescribing professionals.

Introducing Patient-Centered Pharmacy Home accreditation. ™

P

atient-Centered Pharmacy Home™ (PCPH™) is the latest addition to The Compliance Team’s industry leading Exemplary Provider® suite of accreditation programs for Pharmacy Services.

PCPH is designed specifically to promote better patient medication management through concise measures that cover access issues, provider coordination, and care planning between a patient’s pharmacy and prescribing professionals.

In addition to being Medicare-approved for DMEPOS, The Compliance Team’s Exemplary Provider® accreditation for Pharmacy Services also includes tracks for Infusion, Compounding, Specialty Drugs, In-Store Clinic, and LongTerm Care.

Meeting the highest standards of patient care has never been this simple. For more details, call 215.654.9110 or visit our web site: TheComplianceTeam.org/pharmacy_services.aspx.

Exemplary Provider Accreditation ®

*The Compliance Team’s Exemplary Provider® accreditation is nationally recognized and “deemed” by Medicare to accredit Part A-Rural Health Clinics and Part B-DMEPOS providers.

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Patient-Centered Pharmacy Home™ – Accreditation for Advanced Rx Services

by The Compliance Team The Compliance Team’s accreditation track for advanced pharmacy practices acts as an everyday operations-based template to promote continuous medication management improvement of chronically ill Rx patients.

Founder & CEO:

Sandra C. Canally, RN Founded: 1994 Employees: 35 Toll-Free Phone: (888) 291-5353 Phone: (215) 654-9110 Fax: (215) 654-9068 Address: P.O. Box 160 905 Sheble Lane, Suite 102 Spring House, PA 19477 Website: www.TheComplianceTeam.org

Company Background

Inspired by the teachings of Florence Nightingale, and modernday quality icons W. Edwards Deming and Masaaki Imai, Sandra Canally, founder and CEO, of The Compliance Team™, has developed healthcare’s first suite of simplified operations-based accreditation programs which are grounded on two core beliefs: 1.) Every patient deserves exemplary care. 2.) It should not be difficult or costly for providers to achieve healthcare delivery excellence.

Accreditation Process Overview

The Compliance Team’s Exemplary Provider® program is the only Medicare-authorized accreditation that was purposely designed to streamline daily pharmacy operations so that they become integral parts of a measurable quality improvement process. Participants need not change their business models. First-time applicants enroll for threeyears. It takes on average four-hours/week over a four-month period to implement the program. As an added value, included are expert-led intro webinars; a subscription to Patient Quality Measurement™, our national patient satisfaction reporting and benchmarking database; hundreds of document templates; regular update notices; excellent customer service and much more. The net effect is a dramatically simplified and costeffective accreditation process that leads pharmacies to verifiable and validated measures that justly deserve Exemplary Provider® recognition.

Department of Health & Human Services Authority

The Compliance Team through its Exemplary Provider®-branded programs is authorized by the Secretary of the Department of Health and Human Services to accredit Medicare Part A – Rural Health Clinic and Patient Centered Medical Home providers; and Medicare Part B – Durable medical equipment, prosthetics, orthotics, and supplies (DMEPOS) provider services.

Patient-Centered Pharmacy Home™

Better patient medication management starts with better coordination between a patient’s pharmacy and prescribing professionals.

Program goals: 1.) Reduce emergency department visits and hospital re-admissions of problematic patients. 2.) Lessen prescribing clinician workloads. 3.) Increase your pharmacy’s prescription business via the development of agreements with prescribers.

In short, our advanced practice accreditation track provides the framework by which your community pharmacy can better engage with chronic care patients and their prescribers. It will serve as public notice to patients and payers alike that you are performing at the top of your license.

Telepharmacy Accreditation

The Compliance Team’s latest accreditation process acts as an operationsbased blueprint for setting-up remote prescription dispensing locations using advanced telecommunication technologies and innovative models of care.

Testimonial

“ T hese high standards (The Compliance Team’s) reflect and validate our commitment to continuously strive to improve patient health outcomes in every community that we serve. We are extremely proud of our pharmacists who provide unparalleled care every day, and are very grateful to The Compliance Team, whose innovative and industry leading accreditation strategies have helped us achieve this incredibly important milestone in the growth of our professional pharmacy services.” ­— David Adsit, RPh, Director of Pharmacy Operations, Kinney Drugs, Gouverneur, NY

Pharmacy Services Accreditation Programs

Community Pharmacy­– all Rx services including: Medicare-authorized DMEPOS, Patient-Centered Pharmacy Home™ (advanced Rx), telepharmacy, sterile and non-sterile compounding, long-term care, specialty drugs, infusion, and retail clinic.

Additional Health Sector Accreditation Programs

Medicare Part A – Rural Health Clinic (RHC), MACRA-approved for Patient-Centered Medical Home (PCMH), immediate care clinic, sleep care management, Medicare Part B – DMEPOS, ocularist/ anaplastologist, and private duty.

GPO Affiliations

MHA-Managed Health Care Associates; TOPCO; Alliant Rx; Western States Pharmacy Coalition; PVA-Pharmacy Value Alliance © 2018 The Compliance Team, Inc. ALL RIGHTS RESERVED | A WBENC-Certified Women’s Business Enterprise | Women of Small Business-WOSB Certified

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 65

Trade Show & Meeting Calendar

Event Calendar

Trade Shows, Meetings & Expositions For listing and advertising details, please contact Sales@RXinsider.com or call 800.972.2083

RXinsider’s Virtual Pharmacy Trade Show 24 / 7 / 365 450+ Booths, 88 Aisles www.rxinsider.com Quality Compounding Summit October 4 - 6, 2018 Oklahoma City, OK www.qcsummitrx.org NCPA Annual Conference October 6 - 9, 2018 Hynes Convention Center Boston, MA www.ncpanet.org/meetings/ annual-convention 2018 ASCP Annual Meeting & Exhibition November 1 - 4, 2018 Gaylord National Harbor Oxon Hill, MD www.ascp.com/events/ event_list.asp ECRM Pharmacy Technology, Services, Supplies, and Automation EPPS November 12 - 14, 2018 Westin Cape Coral Resort at Marina Village Cape Coral, FL www.ecrm.marketgate.com/ sessions

ASHP Midyear Clinical Meeting and Exhibition December 2 - 6, 2018 Anaheim Convention Center Anaheim, CA www.ashp.org/Meetingsand-Events IACP Educational Conference January 16 - 19, 2019 Sonesta Fort Lauderdale Beach Hotel iacp.site-ym.com/page/ CCEduCon2018 ECRM Specialty Pharmacy EPPS January 27 - 29, 2019 San Antonio, TX www.ecrm.marketgate.com/ sessions American College of Apothecaries: ACE Annual Conference & Expo 2019 February 6 - 9, 2019 St. Pete Beach, FL www.acainfo.org/ace HIMSS19 Conference & Exhibition February 11 - 15, 2019 Orange County Convention Center Orlando, FL www.himssconference.org/ about/general-info/himssglobal-conference-save-date

Extraordinary Content.

Exceptional Engagement.

Pharmacy-specific content delivered daily to your inbox, to maximize audience engagement throughout your social networks.

ContentTrees.com © 2018 RXinsider LTD. All rights reserved.

SAVE THE DATE!

IACP

IACP Educational Conference January 16 – 19, 2019 Sonesta Fort Lauderdale Beach Hotel

BRINGING THE PHARMACY PROFESSION TOGETHER IN PARADISE

©2019 Educational Conference.

All rights reserved.

continued on page 71 66

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

TALK TO US, BECAUSE ADVERTISEMENTS ARE TERRIBLE LISTENERS. Let's discuss how to maximize the profitability of your independent pharmacy.

Call or Text 800-987-7386 www.pharmacyowners.com/20ways

Thought Leader Video Series What are the pharmacy experts saying?

RXinsiderâ&#x20AC;&#x2122;s Thought Leader Video Series are informative video series comprised of multiple interviews with thought leaders throughout the pharmacy profession. Explore niche subject matter and gain insight through hundreds of thought leader videos hosted on RXinsider.com.

For information, contact our sales team.

RXinsider

800.972.2083

sales@RXinsider.com RXinsider.com 1300 Division Road, West Warwick, RI 02893 Š 2018 RXinsider LTD. All rights reserved.

l Calling al re a C h t l a e H Heroes!

2018 ASCP Annual Meeting + Exhibition N ov 1- 4, 20 1 8 Gaylord Nat ional Reso rt & Conv ent ion Cen ter Nat ional Harbor, MD

Join your fellow pharmacists at THE event for senior care pharmacists: The 2018 ASCP Annual Meeting & Exhibition offers 15 hours of CPE and 12 credits of BCGP recertification. Highlights include: • Advanced clinical topics, including opioids, medical marijuana, and a Beers Criteria debate • Updates from the DEA and CMS • A re-energized expo hall with product demos and Ted-style talks on topics like The Science of Beer • Cutting-edge business education, including collaborative practice agreements and chronic care management • A chance to visit ASCP’s new headquarters in Alexandria • Plus! Exciting SURPRISE keynote presentations to be announced!

REgister Now! ASCP.com/Annual2018

Pharmacy Trade Show Job & Meeting Opportunities Calendar

Event Calendar

Trade Shows, Meetings & Expositions For listing and advertising details, please contact Sales@RXinsider.com or call 800.972.2083

continued from page 66

PDS Super-Conference 2019 February 21 - 23, 2019 Orange County Convention Center Orlando, FL www.pdsconference.com 2019 FAH Public Policy Conference and Business Exposition March 3 - 5, 2019 Washington, DC www.fah.org/conference/ fah-public-policyconference-and-businessexposition NHIA Annual Conference & Expo March 9 - 13, 2019 Gaylord Palms and Convention Center Orlando, FL www.nhia.org/ac19 APhA 2019 March 22 - 25, 2019 Seattle, WA www.aphameeting. pharmacist.com

Asembia Specialty Pharmacy Summit April 29 - May 2, 2019 Wynn & Encore Las Vegas, NV www.asembiasummit.com ASHP Summer Meeting June 8 - 12, 2019 Boston, MA www.ashp.org Cardinal Health RBC July 17 - 20, 2019 Nashville, TN rbc.cardinalhealth.com McKesson ideaShare 2019 June 26 - 30, 2019 Orange County Convention Center Orlando, FL www.mckessonideashare.com AACP Annual Meeting July 13 - 17, 2019 Chicago, IL www.aacp.org

NACDS Annual Meeting April 27 - 30, 2019 Palm Beach, FL annual.nacds.org

REGISTER NOW. qcsummitrx.com

All shows are subject to change.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 71

Letco is the supply partner of choice for proďŹ t-conscious compounding pharmacies everywhere Compounding Ingredients | Advisory Services Supplies | Specialty Products | Equipment letcomed.com

|

800.239.5288

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Letco Helps Experienced Compounding Pharmacies Maximize Profitability in Their Business Market dynamics and regulatory pressure are squeezing compounding pharmacy profitability like never before. Given all of the challenges, Letco Medical understands the need to approach the market in a new and different way, to truly partner with compounding pharmacies and help them maximize profitability.

President & CEO: Doug Bowman Founded: 1993

Employees: 100+ Toll-Free Phone:

(800) 239-5288

Address: 460 E. Swedesford Road, Suite 2040

Wayne, PA 19087

Website: www.letcomed.com

Company Background Since its inception in 1993, Letco Medical has earned and built a reputation as one of the most innovative companies in the compounding industry. An employee owned company headquartered in Wayne, PA, is the supply partner of choice for profit-conscious compounding pharmacies everywhere. Letco Med has invested heavily in building a company that can serve the needs of compounding pharmacies today, tomorrow, and into the future, with a full line of products and complementary programs and services. With a dedicated focus on the U.S. compounding market, Letco Med provides a wide and comprehensive portfolio of safe and consistent top-quality chemicals, compounding supplies, and equipment at highly competitive prices.

Product Overview Letco Med’s product line includes chemicals covering a broad range of therapeutic categories, as well as supplies, equipment, capsules, and pre-made topical bases. In addition, an extensive range of dosage forms and delivery systems are available, including topicals, injectables, liquids, transdermals, inhalation, oral solids, and controlled-release.

Letco Med is focused on unwavering quality, exemplified by the company’s industry-leading quality assurance programs, stringent quality control procedures, and an unblemished record with the FDA. • We are an FDA registered cGMP facility with VAWD accreditation.

• We operate in compliance with all regulatory requirements.

• We are committed to an ethical standard that begins and ends with quality.

• It is in the solutions we provide and in our operations that push us towards perfection.

• Our commitment to every customer is to provide the highest level of service.

Features & Options Letco Med enables pharmacies across the U.S. to take full advantage of compounding as a profit center. Letco provides a wide array of value-added solutions: • Pharmacy Professional Services: Providing support to you at no additional charge; we have you covered including pharmacy consultation, formulas, formulation support, USP <800>, and a variety of other technical support offerings.

• Education Value Program: Save up to 60% on continuing education training that leverages Letco’s platinum sponsorship with the American College of Apothecaries to provide the best industry rates.

• Quality Savings Program: Save up to 20% on laboratory service costs utilizing our proprietary Quality Savings Program in partnership with ARL Bio Pharma, the nation’s leading analytical laboratory.

• New! Regulatory Solutions Program: A partnership designed to provide you with expert regulatory consulting and deliverables.

• Financial Services Program: Finance 100% of the cost of the equipment with incredibly flexible payment programs that suit your business.

• ValueVue: A quick-turn proprietary process that allows compounding pharmacies to assess purchasing effectiveness and save up to 30% on compounding purchases.

At Letco, we take pride in delivering the products, services, and support needed to meet today’s challenges, and are equally committed to facing the future as your trusted partner.

With complete dedication and focus on our customers, Letco is the ideal supply partner to help you realize significant profit opportunities for your compounding practice.

We’re Letco. Let Us Help.

For further information, visit our website at www.letcomed.com.

Ordering Information

To order call (800) 239-5288 or visit www.letcomed.com.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 73

ACCELERATE COMPLIANCE With Help From

DosePlanner™

NEW! DosePlanner Features & Resources • Multi-language support for the DosePlanner user.

• New MAR reports.

• Expanded interface to more pharmacy management systems.

• Multi-language support for the DosePlanner patient.

• New labels for single-dose blister cards.

www.doseplanner.com

|

• New consulting resources to help you get your compliance operation off and running!

860.584.2284

|

sales@doseplanner.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Accelerate Compliance With Help From DosePlanner Increase customer safety and convenience while increasing pharmacy productivity and profitability. Offering compliance packaging to your clients is smart business. Using DosePlanner makes it easy!

President & CEO: Richard Munger Founded: 2004 Employees: 4 Stock Symbol:

Privately Owned (860) 584-2284 Fax: (860) 584-9922 Address: P.O. Box 136 42 Patricia Drive Bristol, CT 06011 Website: www.DosePlanner.com Phone:

Company Background

Eiger Creative LLC was founded in 2004 as a software development and consulting company. Its founder and employees have been involved in IT for over 30 years. Together, they bring a rich variety of skills in the areas of retail, healthcare, pharmacy, marketing, accounting, and customer service. Throughout the many changes in the IT landscape, Eiger Creative has maintained a commitment of delivering best of breed solutions to its clients.

The DosePlanner family of products and services exemplify our commitment to bringing products to the pharmaceutical market that can truly help our clients grow their business.

Product Overview

The DosePlanner system of software products can help you easily manage your compliance packaging tasks while helping your business grow. DosePlanner supports several packaging styles and is compatible with many of the most popular pharmacy management systems.

At DosePlanner, we are constantly upgrading our systems to incorporate features that will help your business be more productive. DosePlanner can support your compliance packaging operation from the smallest start-up to a large production operation. DosePlanner is there to help make your job easy.

Product Specifications

With DosePlanner, you get: • An easy-to-use design, providing a high-level of confidence in packing accuracy.

• Support for a variety of packaging styles.

• The flexibility to create labeling on-demand.

• Integration with many popular pharmacy management software systems.

• Integration with Zewa™ Medication Compliance system.

• Reporting tools to help streamline business operations.

• A selection of reports to aid you and your customers.

DosePlanner software is cloud-based and can be accessed from any workstation in your pharmacy. No extra equipment to purchase!

DosePlanner interfaces with many popular pharmacy management systems software packages, providing greater options and flexibility to meet your customer demand.

DosePlanner is dedicated to providing best-in-class technology, solution consulting, and hands-on support, ensuring our customers are equipped with the resources to advance pharmacy practice.

Testimonial

“ We needed a compliance packaging solution with emphasis turning to adherence and compliance for a particular client and for our regular customers as well.

I have turned to DosePlanner and have never looked back. The software is easyto-use, integrates with most pharmacy platforms, and has saved us countless hours of time. DosePlanner is an important part of our growth strategy.

Their customer support is extremely reliable, and they have the personnel with expertise to handle our technical needs. If there was an issue, I could call, email, or text Rick and the issue was resolved quickly. Our client has been very pleased with our solution to their needs, and our ‘walk in’ customers are finding this a useful alternative to the pill boxes we have been using. I can’t recommend the DosePlanner software enough.”

— Chris Hampel R.Ph, Family Prescription Counter, Duryea, PA

Additional Product Modules

n DosePlanner PMS Interface An optional module to automatically capture patient and Rx data from the pharmacy management software. This reduces the need for double data entry and keeps the systems synchronized. n DosePlanner Yuyama Interface A program to operate Yuyama Robotic Blister Card Filling Systems.

Easily combines with DosePlanner to allow simultaneous automation of blister-filling and label printing.

Contact Information

To learn how DosePlanner can help your pharmacy grow, contact us by email at info@DosePlanner.com or by phone at (860) 584-2284.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 75

CASE STUDY

Protecting Patient Outcomes Door-to-Door Meeting challenges in developing standardized shipping protocols that ensure medications maintain appropriate temperatures throughout transit

Business Challenge USSC works with a broad range of specialty medications used to treat chronic conditions ranging from anemia and psoriasis, to cancer and rheumatoid arthritis, to HIV/AIDS and infertility, among others. Many of these drug therapies, particularly biologics, are highly temperature sensitive and could lose efficacy if not kept within a specific temperature range.

Marlette Oelofsen, CSP., Pharmacist in Charge

A

leader in the industry, US Specialty Care (USSC) has been providing specialty pharmacy services for over 10 years across all 50 states. Their objective is to give patients with chronic health conditions easier access to the complex drug therapies they need. Continually seeking innovative best practices, USSC turned to Temptime when investigating temperature monitoring solutions to help ensure the medications they deliver maintain their integrity throughout shipping.

Temptime Corporation temptimecorp.com 76

According to Marlette Oelofsen, CSP, Pharmacist in Charge at USSC, the company ships medications from their Florida and Colorado locations to patients in all 50 states. When shipping from states with such different climates, it can be challenging to develop standardized shipping protocols that ensure medications maintain appropriate temperatures throughout transit. There’s literally hundreds of different courier routes to consider, she says, which can be further complicated by unexpected shipping and delivery delays.

“Risk of compromising the integrity of the medications exists throughout the entire shipping process,” Ms. Oelofsen continues. “At pick up, for instance, packages might sit outside on the loading dock for a period of time before the courier arrives. They then typically go through UPS’s hub to the destination city. Temperatures within the courier’s delivery trucks and airplanes as well as at the shipping hub are uncertain and packages may be subjected to outdoor conditions at several points along the way—there is risk of exposure to extreme heat or cold at virtually every stage.”

CASE STUDY

The Solution USSC uses Temptime’s EDGE™ data loggers and TransTracker® CF visual temperature indicators to gain logistical insight into temperature controlled shipping methods and safeguard against the administration of medication exposed to potentially damaging temperatures. “As a pharmacist, patient safety is my primary concern,” says Ms. Oelofsen. “When we decided to incorporate temperature monitoring devices, we were looking not only for the best and most accurate devices but also for technology that was easy for the pharmacy to use and for our patients to understand.”

They began by conducting extensive performance qualification (PQ) testing with their packouts using different types of data loggers and temperature trackers to monitor the temperature of test shipments throughout their service area. “We found that Temptime’s EDGE M-300 and S-400 programmable data logging devices were easy and quick to set up—and provided us with detailed yet easily comprehendible data,” Ms. Oelofsen explains. “The EDGE M-300 has a replaceable battery, so it can be reused indefinitely, and since the devices communicate via Bluetooth®, you can change settings and view data even through packing materials.”

In addition, she says Temptime’s TransTracker CF temperature indicators are included in shipments to give patients a clear visual alert if the package has exceeded the temperature range during transit. They chose the TransTracker CF for its accuracy, also noting they were easier to use and interpret than others they tested. Some brands require indicators be

manually activated before use, adding an extra step for the packing team and potential risk that someone might forget to activate the device – leading to confusion or false positives. Other indicators lacked simplicity in design and were difficult for patients to understand, increasing phone calls to the pharmacy. After considering all options, USSC felt that TransTracker CF was the obvious best choice for them.

“Without indicators, we would have no definitive way of knowing whether or not a package reached unsafe temperatures during transit – meaning any patient concerns about the temperature of their medication would result in a very costly reshipment for the pharmacy as well as delayed treatment for the patient.”

Temperature data for PQ testing was recorded by the EDGE M-300 sensor every 10 minutes over a 36+ hour period. Data was uploaded to EDGEVue™ App to generate this graph.

Note the 46ºF High Limit (red line) was exceeded for approximately 2.5 hours.

USSC’s Testing Methodology To simulate actual shipments as closely as possible, USSC places expired medications within their packouts during testing. They test a wide variety of scenarios with numerous packout sizes considering diff erent points of origin and destination as well as various shipping routes used by the pharmacy. Packing instructions are precisely followed and

Temptime Corporation temptimecorp.com 77

CASE STUDY Performance Qualification (PQ) Testing Data

shipments and other high-risk medicines. Considering the critical nature of the medications we dispense and the unpredictable risks associated with shipping, we feel that it is the right thing to do for our pharmacy and our patients.”

USSC pharmacists counsel new patients on the importance of the temperature indicator and provide guidance on interpreting it as a part of the initial onboarding process. Additionally, literature is included with each shipment explaining how to read the indicator and what to do if it has triggered.

High Limit Exceeded Alarm Generated 46º High Limit

Temperature data for PQ testing was recorded by the EDGE M-300 sensor every 10 minutes over a 36+ hour period. Data was uploaded to EDGEVue App to generate this graph. Note the 46º F High Limit (red line) was exceeded for approximately 2.5 hours.

additionally include two EDGE data loggers that have been programmed to record temperature at predetermined intervals and provide alerts when particular temperature limits are exceeded. One EDGE device is placed inside the cooler by the medication to measure internal temperature.

The second is placed ‘outside’ the package, either wedged in between the outside of the cooler and its surrounding corrugated box or in a padded envelope attached to the outside of the package to measure the external ambient temperature. Each test is replicated as a control for the fi rst, and tests are conducted several times a year to ensure the impacts of seasonal climate change have been considered.

The Result “Both physicians and patients have told us how much they appreciate the extra measures we take to give them peace of mind with at-a-glance confirmation that medications have remained viable throughout shipping,” says Ms. Oelofsen.

“We now use TransTracker CF indicators with all refrigerated

Temptime Corporation temptimecorp.com 78

Temptime’s EDGE devices have also proven extremely valuable to USSC’s quality control processes. “It’s been a challenging year, with extreme temperatures seen across the country. This winter was one of the coldest on record and we had several concerns.” This led USSC to conduct testing, using the EDGE devices to pinpoint exactly what happens with shipments during extreme cold. “We thought packages were being exposed to freezing temperatures at their point of origin in Colorado, but because of the information we received from our EDGE data loggers – we discovered the issue was happening at the courier’s hub in Kentucky,” she explains. “With that knowledge, we were able to make educated changes to the packout and eliminate the problem.”

The result? USSC has successfully decreased the number of medication reshipments, delivering significant savings for the pharmacy, reducing drug waste and improving patient satisfaction. Ms. Oelofsen says she feels confident they have the tools needed to make informed decisions about packouts.

“When purchasing temperature monitoring equipment, working with a reputable company who can provide information regarding calibration and accuracy is critical, but so is good customer support. Temptime understands the specific needs and challenges of the specialty pharmacy industry and are always available to answer questions and provide assistance.

It’s refreshing to work with a company that stays ahead of technological advancements and shares our mission to protect patients and elevate the quality of healthcare. Temptime has proven they can deliver exactly what we need.”

Complete Specialty Pharmacy Monitoring Solutions

End-to-end insights Simplify PQ testing with inexpensive programmable wireless sensors

Remotely monitor pharmacy facilities 24/7

Track exposure to heat and cold throughout transit

Store data and generate critical accreditation and regulatory reports

Temperature Intelligence™

EDGE M-300 is an easy, cost-effective way to log and retrieve data through packing materials, containers, and trucks for performance qualification (PQ) testing.

Tap into the future of temperature monitoring at temptimecorp.com/edge

Increase patient satisfaction and reduce expensive reshipments

SAFETY MANAGEMENT FOR THE NEXT GENERATION

LITREA III

BLIENT

EV-180

Adjustable pouch packager with universal canisters, 4 color pin-liner, RFID canisters, half tablet cutter, and easy-to-tear pouches for patients.

Versatile blister packing machine, capable of dispensing and packaging single-dose and multidose blister cards, scanner for medication cross checking.

Fully automatic robotic vial dispensing with 180 automatic calibrating canister, biometric readers, and image capture of medication for enhanced safety.

www.yuyamarx.com | 847.593.1005 | Byron.furdge@yuyama-usa.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Blient, Yuyama’s New Compact, High Efficient and Accurate, Single-Dose, and Multi-Dose Blister Card Solution Save money and maintain increased safety with the new semiautomatic flexible blister card filling system – dispensing singledose and multi-dose blisters.

Hiroyuki Yuyama Founded: 1964 Employees: 51 Phone: (847) 593-1005 Fax: (847) 593-1210 Website: www.yuyamarx.com President:

Company Background Yuyama, founded in 1964 in Osaka, Japan, specializes in medical and pharmaceutical automation. It is the largest pharmacy automation company worldwide, and the first company to introduce an automated prescription filling machine to the market. Yuyama started its USA division in 1996 and now has over 2,200+ machines in the U.S. market. Since our inception, we continue to grow. Innovation drives our growth, and our solutions have proven to be exceptionally reliable, user-friendly, and safe.

Product Overview Yuyama’s Blient, single-dose, multi-dose, and semi-automated dispensing system, enables users to automate through variable dispensing styles and realize increased operational efficiency.

The Blient will accommodate various single-dose blister cards regardless of size or number. Making it possible for pharmacies to respond to changes in cards as required by facilities.

The device is capable of manual fills, making it possible for users to easily dispense by registering medication into the software that doesn’t have an associated canister or for less frequently used medications. The touch screen on the device allows the user to check the position of distribution of the prescribed medication.

The device also enables users to print a non-installed medication list, all of which aimes at preventing mis-dispenses and incorrect medication selections.

Additional Product Modules n Fully-Automatic Tablet Packager “Litrea Ⅲ” • Yuyama’s newest packager! Increase your accuracy and improve patient safety with the Litrea Ⅲ. Available with several options.

• Improve medication and patient safety with universal canisters that are designed to save you money during manufacture drug changes.

Additional Product Line Fully automated and robotic vial filling solution: EV-180 Markets Served • Central Fill • Independent Retail • Retail Chain

• Long-Term Care • Nutraceuticals

Trade Shows/Meetings Attended • NACDS Total Store Expo • Various State and Regional Pharmacy Conferences • NCPA Annual Convention Ordering Information For additional information, please contact us by phone at (847) 593-1005, visit our website at www.yuyamarx.com, or email us at Byron.furdge@yuyama-usa.com.

The Blient has a small footprint which provides dispensing capabilities in limited workspaces. It features a prescription presetting during dispensing to minimize downtime. The Blient also features a scanner which is used for information checks to increase medication safety and prevent mis-dispensing.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 81

O UR T E S T, YOU R CU RE ...

E NSURIN G A H E ALT H Y WO R L D A C C combi nes robust reagent s, analy sis and tech n i cal servi ce exper t ise, t o prov ide y ou wit h div er se so l uti o n s for e ndot ox in and gluc an t est ing.

Associates of Cape Cod, Inc. Your Endotoxin & Glucan Experts

w w w. a c c i u s a . c o m

â&#x20AC;˘ 888.395.2221

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

The Pyrosate® Kit by Associates of Cape Cod Delivers Rapid Endotoxin Testing Results for Compounding Pharmacies Pyrosate® has been developed as an easy-to-use Limulus Amebocyte Lysate (LAL) gel-clot test that enables rapid testing and does not require special laboratory supplies. The Pyrosate kit provides rapid results and is especially convenient for research, testing water, and dialysate.

Toll-Free Phone: (888) 395-2221 Phone:

(508) 540-3444 Fax: (508) 540-8680 Address: Falmouth Technology Park 124 Bernard E. Saint Jean Drive E. Falmouth, MA 02536 Website: www.acciusa.com

Company Background Associates of Cape Cod, Inc. (ACC), is one of the world’s largest manufacturers of products developed to detect and quantify gram-negative bacterial endotoxins and (1g3)-ß-D-glucans.

Our products are used worldwide by leading pharmaceutical and medical device companies to ensure the safety of their parenteral drugs, biological products, and medical devices.

Our goal is to provide the best products and services, as well as, the best technical support and customer service, in our industry, to enhance the productivity and efficiency of all our customers.

We are ISO 13485: 2003 certified, our laboratories are FDA inspected, and DEA licensed, and our Beacon Diagnostics® laboratory is CLIA certified.

Product Overview Associates of Cape Cod, Inc. (ACC), is pleased to offer Pyrosate®, an FDA licensed version of our rapid endotoxin detection kit.

Pyrosate is well-suited for performing endotoxin assays in full compliance with the Bacterial Endotoxins Test, USP chapter <85>. Pyrosate has been developed as an easy-to-use Limulus Amebocyte Lysate (LAL) gel-clot test that enables rapid testing and does not require special laboratory supplies. The easy-tofollow, step-by-step illustrated instructions allow the user to set up assays within minutes.

In addition to FDA licensure, the Pyrosate® Kit is now available in sensitivities of 0.03 EU/mL, 0.125 EU/mL, and 0.25 EU/ mL, in both 10-pack and 30-pack formats. With the introduction of this licensed version, in addition to research and water testing, Pyrosate is ideal for dialysis centers, compounding pharmacies, and pharmaceutical and medical device companies.

Performing the Test

The Pyrosate® kit is a rapid gel-clot test that contains a 2λ* endotoxin tube (PPC) matched to the sample (SPL) tube for each sensitivity.

This feature is unique to the Pyrosate assay. The endotoxin tube (PPC) assures that the sample does not interfere with the test, ruling out false negatives. Pyrosate is formulated to eliminate false positives due to (1g3)-ß-D-glucans. This endotoxin specific reagent does not require additional blocking buffers.

Reconstitution Pyrosate® is reconstituted directly with the sample by adding 0.5 mL to the sample tube (SPL). After approximately 60 seconds of gentle mixing, 0.25 mL is transferred to the endotoxin tube (PPC). The lot-specific incubation time at 37±1°C is given on the Certificate of Compliance.

Stability Pyrosate® is stable at room temperature and does not require refrigeration for shipping or storage.

Product Applications • Hemodialysis • Water and Water Systems • Filter Industry • Research • Final Product Release Product Benefits • Shorter Assay Time • Endotoxin Specific • No Dilutions Required • No Refrigeration Required • Matched Positive Product Control * λ (lambda) is the lowest concentration of endotoxin to cause a positive test result under standard conditions.

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 83

Your Complete Integra Suite Solution INDUSTRY-TESTED SOFTWARE THAT FITS YOUR LTC PHARMACY Now, the most trusted name in long-term care pharmacy management offers you the Integra Suite Solution. Increase performance, reduce your cost of ownership, boost productivity, create custom automation, maximize business intelligence and drive more reliable, error-free customer serice.

WebConnect

ÂŽ

Pharmacy System

Facility Portal

Business Analytics

Content Management

Process Automation

Pharmacy Logistics

ns ptio Fax and Secure Messaging O

rt World-Class Suppo

PrimeCare Comprehensive Pharmacy System

Interactive Solutions Faxing Options Direct Email and HIE Facility Web Portal

DocuTrack Flexible Content Management

DeliveryTrack Compliant Pharmacy Logistics

Logix Efficient Process Automation

Mevesi Intelligent Business Analytics

Ask us about our Integra Suite Solution today. World-Class support is just a phone call away. www.integragroup.com | sales@integragroup.com | (866) 257-4279

Š 2018 Integra LTC Solutions, LLC | www.integragroup.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Integra Suite Solution Industry-Tested Software That Fits Your LTC Pharmacy

Increase performance, reduce the cost of ownership, boost productivity, create automation by eliminating repetitive manual processes, maximize business intelligence, and drive more reliable, error-free customer service with the Integra Suite Solution.

President:

Kevin Welch Founded: 1997 Employees: 160+ Toll-Free Phone: (866) 257-4279 Phone: (360) 588-0574 Fax: (360) 588-0649 Address: 317 Commercial Avenue Anacortes, WA 98221 Website: www.integragroup.com

Company Background

In 1997, Integra drew on its collective acute and long-term care experience to develop a product – DocuTrack® ­– with the goal of eliminating paper from the pharmacy. By 2002, Integra further honed its focus to meet the growing, specific needs of long-term care pharmacy workflows. Now, working directly with our clients, Integra offers a powerful, flexible software suite designed by and for pharmacists, and custom-developed for the needs of the complex, growing long-term-care pharmacy market.

Product Overview

The Integra Suite Solution is an industry-tested set of long-termcare pharmacy software tools. Our suite is designed to give you a comprehensive, flexible, compliant, efficient, and intelligent toolbox to meet your specific needs. Match our innovative, interface-friendly suite with our flawless, customer service ­– and you get functional, intuitive software that fits LTC like a glove. With the Integra Suite Solution, wordclass support is always just a phone call away.

Features & Options

What are the components of our Integra Suite Solution? We lead with a proven pharmacy management system – PrimeCare – that is the most comprehensive and interface-friendly LTC software in America.

PrimeCare enables you to process orders quickly, efficiently, and safely, streamlining your daily processes. Experience our Pharmacy at a Glance dashboard, versatile dispensing options, and complete financial data management.

Communicate safely and simply with our Cloud Fax, Secure Messaging, and WebConnect Interactive Facility Portal options. We connect you to your customers and vendor partners securely, so you can exchange sensitive information using email, fax, and internet tools that work best for your pharmacy. WebConnect provides access to pharmacy information at your facilities from the nurses’ station or at the patient bedside using any tablet with internet access.

DocuTrack is our industry-standard, flexible content management software.

Receive, manage, organize, route, retrieve, and track phone, fax, and email documents. Focus your staff on processing orders instead of pushing paper, simplify audits, and experience intuitive search functionality.

Take advantage of compliant pharmacy logistics with DeliveryTrack.

Track your prescriptions from input through facility delivery, keeping the chain of custody secure. Now you can take the panic, overtime hours, and financial pain out of the audit process, while maximizing route options and keeping your facility customers informed in real-time.

Logix gives you efficient process automation, providing automated solutions and eliminating repetitive manual processes across our software suite, freeing pharmacy staff for more productive output and faster service.

Reduce errors and experience consistent, error-free facility communication.

For intelligent business analytics, Mevesi gives you access to your data, customer experience models that solve problems before they even happen, and innovative crystal ball data analysis that helps you predict and stay in front of future needs. Mevesi software converts your existing pharmacy system financials into actionable information every day.

The final advantage of our Integra Suite Solution is our world-class support.

Our Integra service team is always just a phone call away!

Testimonials

“ We operate a large LTC pharmacy, servicing assisted living, skilled nursing, behavioral health, and residential care settings. We utilize the entire suite of Integra products (PrimeCare, DocuTrack, DeliveryTrack, Direct Print, eRx Module, Cloud Fax, Secure Messaging, and Logix). This allows us to optimally streamline our operations, easily retrieve information, minimize errors, and create economies of scale. We have worked with Integra for over 10 years and have never been disappointed with their responsiveness, flexibility, and customer service.”

— John Saliba, RPh, President, Saliba’s Extended Care Pharmacy A Guardian Pharmacy

“ Using Integra’s Suite ensures a seamless flow of pharmacy content and delivery logistics through PrimeCare, DocuTrack, and DeliveryTrack, and provides valuable business analytics with Mevesi. Integra products give us reliable, comprehensive visibility across our entire company.”

— Mark McKee, RPh, Director of Pharmacy, Korman Healthcare

Trade Shows/Meetings Attended

• 2018 Innovatix + Essensa National Meeting & Expo, October 1012, 2018, at the Sheraton Grand Chicago, Chicago, IL • 2018 ASCP Annual Meeting and Exhibition, November 1-4, 2018, at the Gaylord National Harbor, National Harbor, MD FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 85

START STREAMLINING YOUR OPERATIONS, REDUCING RISK AND IMPROVING EFFICIENCY.

Modular Pole Systems:™ • Adaptable as Your Needs Change • Adjusts to Fit Any Hardware or Peripheral • Completely Customizable • Easy-to-Adjust, Maintenance-Free Hinges • Durable, All-Metal Construction • Patented and Made in the USA

303-466-8925

|

source-communications.com

|

Salesteam@source-communications.com

2 0WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Source Helps Streamline Your Pharmacy’s Operations and Improve Your Customer’s Experience With our Modular Pole Systems, you can clear up dangerous counter clutter and focus on your customers, increasing your security and profitability.

President & CEO: Jeff Ditges Founded: 1987 Employees: 34 Phone:

(303) 466-8925

Address: 2260 Industrial Lane

Broomfield, CO 80020

Website: www.source-communications.com

Company Background Source Communications started in 1987 as a distributor of voice and data cabling products. As our customers’ needs grew, so did we.

Over the years we continually added new expertise and support by providing custom cable assemblies along with network and POS cable installation. This broad industry exposure highlighted the need for customer-specific products to secure equipment, support new technology, and optimize the available space.

To meet this ever-growing need, Source introduced the Wireless Cash Cart™, a portable check stand solution, and the innovative Understand™, a secure, PCI compliant credit card reader stand.

This product offering was quickly supported by designing and producing customer specific racks, cabinets, and shelves which evolved into the revolutionary Modular Pole Systems™ product line, currently in use by pharmacies nationwide.

Source is focused on meeting the industry needs where ever they may go.

Product Overview Modular Pole Systems™ from Source increase the productivity, efficiency, and customer experience in pharmacies nationwide.

Developed in conjunction with our retail customers to protect POS hardware, save valuable space, improve your customers’ experience, and increase productivity.

patented designs are capable of mounting more equipment than any other pole available today. Simply put, the Modular Pole Systems provide the highest return on your investment and are the best choice you can make towards securing and organizing your equipment.

Features & Options • Nearly limitless configurations.

• Customization and adaptability to changing needs.

• Flexibility to create more ergonomic POS locations.

• Simplifies cable management.

• Ability to mount keyboards, monitors, phones, scanners, printers, and more.

• Durable construction with solid black finish.

• Frees up valuable space.

• Protects and secures hardware.

• Patented and made in America.

Testimonial “ With the products and services that you have been able to provide to us, we have become a better and stronger organization as well as a leader in our industry. The Pharmacy poles (as an example) – The idea of condensing all the computer equipment that takes up a massive amount of work space into a small footprint that then becomes a desirable workstation … stands out as a game changer.” ­— Manager of POS Systems at a Nationwide Retailer

Markets Served • Pharmacies • Retailers • Office Facilities

Superior counter organization and effective use of vertical space is a key component when you are working on sensitive medical operations in a limited space. When your equipment is well organized and securely mounted, employees spend more time focused upon your customers. It’s easy to reconfigure the Modular Pole Systems as your needs change. Our Modular Poles arrive pre-assembled for quick and easy installation, and our

FA L L 2 0 1 8

I

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C 87

CASE STUDY MedCall Pharmacy Backup Services Saving LTC pharmacies time, expense, and headaches while providing reliable and consistent STAT services.

Tom Dâ&#x20AC;&#x2122;Andrea

Vice President of Pharmacy Services ~ Neil Medical Group

PRIMARY INTENDED OUTCOME Long-term care (LTC) pharmacies serve the medication needs of 9 million Americans, according to a 2014 report from the CDC. The typical LTC patient is living with more than one chronic condition and relies on as many as 10 different prescription drugs.

For these generally elderly and often frail patients, prescription drugs are critical and STAT situations are common.

Such potentially life-threatening, around-the-clock needs are why all LTC pharmacies are legally required to have an emergency backup system in place. Research conducted by Care Services LLC shows that anywhere from 2.5 million to 4 million claims per year are called in to a backup service and require a reliable partner to fulfill.

MedCall, a leading provider of backup pharmacy services, is a member of the Care Services family of brands. MedCall offers LTC pharmacies nationwide backup pharmacy coverage, an extensive delivery network, facilitation of after-hours coverage, and expert handling of STAT needs.

THE CHALLENGE Providing medically complex patients with 24-hour access to a pharmacist seven days a week is challenging and can lead to inefficiencies and staff burnout. To avoid on-call situations and ease staffing burdens, many LTC pharmacies turn to specialized backup pharmacy services to provide the after-hours coverage they require.

Neil Medical Groupâ&#x20AC;&#x2122;s Pharmacy Services Division has more than 30 years of experience in partnering with LTC facilities. Headquartered in Kinston, North Carolina, Neil is a pharmacy supplier servicing more than 100 facilities in North Carolina, South Carolina, Virginia, Kentucky, and Georgia.

88

www.medcallrx.com

CASE STUDY MedCall Offers

“Necessary Benefits” COMPREHENSIVE AND TIMELY DELIVERY Same-day, on-demand delivery of time-sensitive packages enabled by a convenient web-based, API-capable portal.

HELP EVERYWHERE YOU NEED IT A network of more than 70,000 retail pharmacies supports over 1,000 clients nationwide, providing cost-effective options that can shrink back-up pharmacy spending.

A ROBUST DELIVERY NETWORK With access to more than 3,000 couriers nationally, MedCall provides coverage for all active customers.

The network covers over 85% of the nation’s zip codes and 94% of the national population base.

According to Vice President of Pharmacy Services Tom D’Andrea, Neil originally handled all of their backup needs on their own. “We had to find the backup pharmacies and arrange for delivery ourselves,” he recalled. Organizing these services in-house was, and continues to be, costly and highly inefficient, taking resources away from a pharmacy’s day-to-day responsibilities and ability to grow rapidly.

THE DECISION In 2011, Neil was approached by MedCall. “They offered to organize all backup services around the clock, as well as to consolidate billing. They also included services to manage deliveries,” D’Andrea said.

At that time, MedCall was owned by a trusted LTC pharmacist from the North Carolina area, a factor that contributed to Neil’s choice to sign on with them.

When MedCall was purchased by Care Services LLC in 2013, D’Andrea opted to continue with them because of the quality of the service Neil Medical had received so far, as well as in response to enhancements the company was able to make with their new ownership structure, including extensive delivery services.

THE RESULTS LTC performance standards include timely access to emergency medications.

“Speed is definitely something facilities expect,” D’Andrea said. Most LTC facilities hold their LTC pharmacies to a four-hour compliance window to deliver STAT medications. MedCall’s Complete Delivery Solution meets those expectations; the majority of the drug requests they receive are fulfilled in under two hours.

“You may not even be able to walk into a drugstore on your own and get a prescription filled that fast,” he said. “It’s amazing that we can now get medications delivered to an LTC facility in less than two hours.”

In those instances when an obstacle arises and threatens to hold up access to a drug, MedCall still comes through. The company offers each client individualized account management and manages a 24 hour, seven days a week, in-house customer service desk.

D’Andrea recalled a situation where a prescription was requested that required a physician’s signature. “They could not locate the doctor to get him to sign off,” he said. “MedCall phoned that practice maybe 12 times in two hours. They wound up having a PA sign and were able to get the prescription filled. They went above and beyond, and they stayed on it to make sure the patient got his medicine. That’s great customer service.”

www.medcallrx.com

89

CASE STUDY ONLINE PORTAL MedCall lets you schedule and track deliveries online, generate on-demand and real-time reports, and find support via an online pharmacy locator tool. You can also request detailed information about processed claims, costs, and trends in drug usage.

This data provides significant added value for LTC pharmacies.

CONSOLIDATED, SIMPLIFIED, AND SPEEDY BILLING Backup billing is streamlined by combining multiple pharmacy account numbers into one convenient, familiar format similar to an electronic insurance claim. To accommodate the LTC pharmacy business model, MedCall processes claims 24 hours a day, seven days a week, all year round.

CONSTANT CUSTOMER SUPPORT. Customer support representatives are ready to respond to your calls or online requests 24 hours a day, seven days a week.

MedCall has also enabled Neil to expand their geographic reach without the added concerns of locating and securing backup services in new regions. MedCall’s network has them covered.

“We don’t worry about being able to expand at all,” D’Andrea said. “We can go into any area and not have to hunt for a pharmacy that will do backup for us there.

It’s a lot quicker organizing this now than it was when we handled it all ourselves in-house.” MedCall leverages an ROI tool for its clients to help understand and demonstrate the savings that institutional pharmacies can recognize using its backup and delivery services.

THE CONCLUSION For LTC pharmacies, backup services are table stakes, with a national standard fourhour window from drug ordering to delivery. In addition, STAT orders add a certain amount of complexity that, if handled in-house, can prevent filling non-STAT orders in a timely manner. MedCall turns these requirements into a necessary benefit with a list of advantages, including comprehensive and timely delivery, nationwide coverage, a convenient online portal, consolidated and speedy billing, and constant customer support.

MedCall’s business model is built to handle these requirements while letting LTC pharmacies operate at peak efficiency and effectiveness. With a network of more than 70,000 pharmacies, MedCall supports over 1,000 clients with facilities in every state. Their extensive Complete Delivery Solution network provides access to more than 3,000 couriers who can reach 95% of the nation’s population base and cover 85% of the nation’s zip codes. A designated team of research analysts continuously monitors the network and adds additional courier options in areas of client need.

In addition to backup support and delivery, MedCall also provides access to customized reports that deliver a snapshot of a facility’s commonly requested drugs as well as insightful emergency-kit information. These reports allow pharmacies to adjust inventory levels to increase efficiency.

“They slice and dice the information for us so we can drill down into each facility,” D’Andrea said. “This saves us money because we don’t have to carry stock that we don’t need, plus we can be aware of items that are being requested more often and act accordingly.” MedCall is continually enhancing their reporting capabilities with a focus on making action-oriented reporting easy for clients.

Ultimately, in addition to saving money and time, MedCall also makes life easier for the LTC pharmacy team. As D’Andrea put it, “With MedCall, the number of headaches is definitely reduced.”

90

www.medcallrx.com

Who is a LTC pharmacy’s best friend?

Where can LTC pharmacies turn to find the committed friend that helps them help their clients, manage costs, provide scheduled and emergency backup coverage and seamlessly serve clients?

business with our nationwide retail network of over 70,000 local pharmacies and a commitment to delivering exceptional customer service, ensuring that vital medications get to patients when needed.

Still looking for that friend? Well look no further than MedCall.

With MedCall, you can focus on your family, your business, and your community knowing that under your direction, we are serving your clients just as you would.

MedCall is a leading national provider of LTC backup pharmacy services. We support your growing

Here’s how we do it: Saving You Money

Organizing Your Coverage

Arranging Your Deliveries

Solving Your IV Needs

MedCall’s pharmacy network helps manage your costs, supported by data-driven analysis of your backup services usage.

MedCall’s national delivery network can coordinate your backup pharmacy deliveries in most US cities and towns.

MedCall is a trusted solution for your LTC pharmacy when you need expert backup support.

MedCall can arrange for STAT IV orders to be filled through a provider that’s close to your facility.

Your LTC pharmacy partner is MedCall!

Call 866.607.6980 to find out how you can balance the needs of your business and the needs of your clients with LTC pharmacy support from MedCall.

www.medcallrx.com | @medcallrx | 866.607.6980

Ready to stop filling suppository cavities one-by-one?

Do you want a compounding mold that is:

Tired of hearing that suppositories are a leaky mess?

Durable?

Re-Usable?

Easy to Use?

250° F

START TODAY

10x FASTER

ONE STEP

800.280.9277

www.BIOSRX.com

HOW TO INSERT mini SUPPOSITORIES

1

2

4

5

with

PETITE APPLICATOR

800.280.9277

by

Innovation Science Art www.BIOSRX.com

3

®

Generate more revenue for your retail pharmacy by processing animal prescriptions, OTC products, and nutritional supplements.

(Made in the USA and FDA Approved).

animalmedexpress.com | 615-538-1424

Pass your legacy to the next generation with confidence.

Our experts can help keep your community pharmacy tradition alive.

RxOwnership® is your comprehensive, confidential, no-fee resource for achieving your pharmacy ownership goals. We partner with current and prospective pharmacy owners, pharmacy associations, buying groups, and pharmacy schools to help independent pharmacies continue their legacy.

We’ve helped make the process easier for over 5,000 pharmacy owners since 2008. Ask one of our professional ownership advisors to help you build your future.

Visit RxOwnership.com/RxInsider or call 800.266.6781 Learn more about our Women in Pharmacy program at WomenInRx.com Join the conversation with us on Twitter @rxownership

Call your regional RxOwnership advisor today!

National

West Region

South Region

North Central Region

Northeast Region

Chris Cella, R.Ph. National Vice President 508.579.3230 christopher.cella@mckesson.com

Cory Miller Regional Manager 619.807.9257 cory.miller2@mckesson.com

Jim Springer Vice President 863.616.2948 jim.springer@mckesson.com

Nick Secrest Regional Manager 630.618.6944 nicolas.secrest@mckesson.com

Tammy McDonald Vice President 856.425.4392 tammy.mcdonald@mckesson.com

Ryan Riviello Regional Manager 817.975.6244 ryan.riviello@mckesson.com TWITTER, TWEET, RETWEET and the Twitter logo are trademarks of Twitter, Inc. or its affiliates. ©2018 McKesson Corporation. All rights reserved. RTL-246889-07-18