20Ways FALL Retail 2023

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20 Unique Products & Services Discover 20 products and services that will help your pharmacy improve patient care or increase profitability.

A Guide To:

Buying Your Own Pharmacy

pg. 32

Aging at Home:

The Future of Long-Term Care pg. 72 Lindsay Dymowski Constantino President & Cofounder ~ Centennial Pharmacy Services LTC@Home Pharmacy Network

Adherence Packaging Q&A With Centennial Pharmacy Services, Market Leaders Buyer’s Guide, and More Pg. 40

2 Case Studies

Tension Packaging & Automation and Cardinal Health

Call Today for a

ED ON US

U YO

Costly Seller Mistakes:

FOC

FREE Consultation 1 Dealing directly with a buyer

I run a confidential process and can bring in both chain buyers and independent buyers to drive up your price.

NATIO

I have personally sold over 200 pharmacies. I am a pharmacist, former multi-pharmacy owner and a licensed and insured broker..

L EXP NA

URE OS

2 Using an inexperienced consultant or broker

RIENC PE

ED

You should never limit your number of buyers. Wholesalers do not want to bring you buyers from other wholesalers (who may pay much more). My fiduciary duty is to you.

The better you do, the better I do.

EX

3 Relying on your wholesaler to find you a buyer

Daniel J. Lannon

Call/Text: 651.769.4932 Email: dan@pharmacycbs.com

pharmacycbs.com

Nationwide Representation Selling pharmacies is all I do! ©2023 Pharmacy Consulting Broker Services

UT T O CO

ME

Call: 888.808.4RPH (4774)

BES

RPh, Broker

VESCO LUER LOCK SYRINGES A PREFERRED CHOICE FOR VACCINATION CLINICS We understand the importance of safety and cost savings without cutting corners when setting up vaccine clinics.

Individually packaged sterile syringes deliver exceptional quality at an attractive price point so you never compromise either.

GoHCL.com • 1.800.848.1633

Realize your dream of pharmacy ownership

Not all pathways are the same.

Medicine Shoppe International, Inc. can help you identify the right path to pharmacy ownership.

Whether you’re interested in opening a new pharmacy, acquiring an existing location or converting another pharmacy to one of our brands, we’ll deliver the resources and support you need to open your doors with confidence.

• Franchise Business Consultant that provides individualized support and expert coaching

• Flat $599/month franchise fee that includes core business and patient care services

• Digital marketing tools that drive refills and patient engagement

• $300/month credit toward solutions and services

• Nationally recognized brand names and the flexibility to choose to use the franchise brand name alone or to co-brand with your pharmacy name

• Operational assistance and financial reporting to improve efficiencies • Five-year licensing contract with 90-day out

Visit cardinalhealth.com/ownership or scan the QR code to learn more.

The information provided is not intended as an offer to sell or the solicitation of an offer to buy a franchise. The offer of a franchise can only be made through the delivery of our franchise disclosure document. Medicine Shoppe International, Inc. (MN Franchise Reg. #F-145) Medicap Pharmacies Incorporated (MN Franchise Reg. #F-884) 7000 Cardinal Place, Dublin, OH 43017. New York: This advertisement is not an offering.

An offering can only be made by a prospectus filed first with the Department of Law of the State of New York. Such filing does not constitute approval by the Department of Law. Individual results may vary. © 2023 Cardinal Health. All Rights Reserved. The Medicine Shoppe, Medicap Pharmacy and CARDINAL HEALTH are trademarks or registered trademarks of Cardinal Health. Lit. No. 1PD23-2502908 (07/2023)

Contents www.SureCost.com

Unlock the Power of Smarter Pharmacy Purchasing with SureCost Save More

Join the ranks of satisfied customers who have saved an incredible 50-75% of the time they used to spend on manual purchasing processes. SureCost automatically identifies saving opportunities so you can put money back into your pharmacy business.

Work Smarter

Stay Compliant

Say goodbye to endless hours and costly expenses. With SureCost, you can save thousands of dollars every month and achieve an average 2-5% annual savings on your Cost of Goods (COGs). Work smarter, not harder.

Leave compliance worries behind with SureCost's automatic price honoring from wholesalers. Our Primary Vendor Assurance feature ensures 100% compliance without the guesswork or manual labor.

Get ready for a brighter, more efficient future with SureCost.

Schedule a 30-minute intro meeting to discuss the Purchasing, Inventory and DSCSA needs of your pharmacy and we’ll show you exactly how SureCost can help.

Scan QR code to schedule a meeting!

Increase Efficiency and Save Money With SureCost Purchasing and Inventory Software

SureCost is The Smarter Purchasing Solution™ that brings together customizable automation, your pharmacy’s entire vendor and wholesaler catalog, and unified purchasing and inventory.

GX Solutions & OptiCool™ Technology Optimized Cold Storage Ensuring proper management of rare and high-maintenance specialty medications.

HELMER’S EXCLUSIVE OPTICOOL™ TECHNOLOGY IS OFFERED ON GX SOLUTIONS MEDICAL-GRADE REFRIGERATORS AND FREEZERS SUPPORTS TEMPERATURE UNIFORMITY GX Solutions are the first cold-storage solutions to offer optimized control in three key temperature management areas: uniformity, stability, and recovery.

SUPPORTS ENERGY EFFICIENCY ENERGY STAR® certified and up to 50-65% more energy efficient than conventional medical-grade cold storage.

SUPPORTS SUSTAINABILITY Natural HC refrigerants reduce heat output, decrease the carbon footprint, and decrease global warming potential.

SUPPORTS RELIABILITY Designed and built to ensure long-lasting reliability, limiting downtime and interruption to workflow.

Learn More helmerinc.com/gx-solutions

© 2023 Helmer Inc. All rights reserved

20Ways_Fall-Specialty-23.indd 1

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Look no further for a

PHARMACY MANAGEMENT SOFTWARE At PrimeRx our singular focus is to champion your success by providing the software solutions that guide pharmacies through changing patient expectations and industry practices, building healthier communities.

PrimeRx key features include: Custom Workflow and Report Writer

eVoucher & Denial Conversion Services

Clinical Assessment Module with Action List

PrimeRxPAY Copayment by Mobile

Customizable Intake Queue

Rx Delivery Remote Signature Request

RPh Dashboard Showing Patient Payment and Profit

Patient Communication; 2-Way SMS, Email, and FillMyRefills APP

Compound Drugs Ingredient Sheet

Real-Time Prescription Benefit by Surescripts®

2D Barcode Scanning for Rx Entry, Drug Pick Verification, and more

Courier and Shipping Service Integration

SCHEDULE A DEMO TODAY!

Help ensure the proper management of rare and high-maintenance specialty medications with professional medical-grade cold storage designed to optimize temperature, noise, and energy management.

page 25

PrimeRx Pharmacy Management Software

We understand the importance of independent pharmacies and the journey they are on every day to build healthier communities and provide them with the best possible care.

Optimize Your Cold Storage With OptiCool™ Technology From Helmer Scientific

Pharmacy Case Studies

Discover the stories, research, and reports from real pharmacies.

Pharmacyies Case Stud

Discover the stories, research, and reports from real pharmacies.

866-495-3999 | sales@primerx.io

www.primerx.io

Visit the library at RXinsider.com

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CULTIVATE CUSTOMER RELATIONSHIPS.

WATCH BUSINESS GROW.

IMPLEMENT THE SOFTWARE THAT BOLSTERS SUCCESS. Pharmacists who use the adaptive, intuitive, user-friendly software BestRx offers definitely reap the benefits. Because our simple-yet-sophisticated technology lets them turn their attention to things more important: namely, strengthening customer relationships—and growing.

FIRST-TO-MARKET FEATURES

EASY TO USE PLATFORM

At The Heart of Growth

#1 IN SOFTWARE SUPPORT

REVERSE DISTRIBUTION SERVICES

Managing Returns. Building Trust.

Fast, Accurate Returns • Custom Reports & Analytics Safe & Compliant Disposal • Nationwide Service The Simple & Affordable Path to DSCSA Compliance!

We’ve partnered with global data management leader, TraceLink, to provide you with a turnkey solution that can get you compliant at the lowest plan cost for comparable package benefits in the industry.

Our plan offers you an easy, single connection to the TraceLink network that connects you to all of your suppliers for traceability and trackability.

Call us today to meet the FDA November 27, 2023 deadline!

pharmalinkinc.com

Since 2000, PharmaLink has grown to be the nation’s leading pharmaceutical reverse logistics provider with the highest processing accuracy in the industry.

Manage your returns with a new level of transparency, using PharmaLink’s premier custom reporting platform!

Scan the QR code to request an Encore® Demo.

(800) 257-3527

The Medterra Difference Dedication to compliance Pioneering medical research Innovation guided by science & data Expand your offerings with all three of Medterra’s CBD spectrums:

THC-Free* ISOLATE CBD

THC-Free* BROAD SPECTRUM CBD

Expanding into botanical wellness As Medterra grows into a larger wellness space, we are pioneering the path to everyday support by cultivating advanced formulated supplements to meet the demands of modern life. This is modern therapeutic support made for real life.

Medterra’s wellness solutions are intentionally crafted with premium science-backed natural ingredients and made accessible to all who want to empower their mental and physical wellbeing.

Discover Liposomal Technology

Contains THC FULL SPECTRUM CBD

Carry the brand that sells*:

#1

Contributing CBD Brand in Gummy Growth*

#1 Scientifically superior supplement formulas that enable the body to absorb and retain more benefit compared to competitors, and whose unique, flavored, liquid format creates a delicious way to make wellness an enjoyable daily ritual rather than a chore.

For more information, samples or in-store materials, contact: medterraorders@medterracbd.com | (800) 971-1288 @medterracbd | medterracbd.com

Fastest Selling Top CBD Gummy Brand**

These statements have not been evaluated by the Food and Drug Administration.

This product is not intended to diagnose, treat, cure, or prevent any disease. *Third-party testing ensures non-detectable levels of THC (defined as less than .01%)

*Source: SPINS US Food L52 Weeks Period Ending 12/04/2022, natural standards **Source: SPINS US MULO Convenience + Natural, average weekly units per store selling YTD vs Prior Period Ending 12/04/2022, among top 6 US CBD gummy brands, natural standards

CAS E S TU DY HELPING INDEPENDENT PHARMACIES LEVERAGE CURRENT PAYMENT TRENDS BENEFITS At-A-Glance AFFORDABLE Discounted rates for both card present and not present transactions and cost-effective hardware.

PCI CERTIFIED Square ensures your payments are compliant with current regulations.

OPERATIONAL EFFICIENCY Complete transactions anywhere — in-store, in the field when making deliveries and online.

TRUST Square is used by 3.5 million small businesses and processes over 100 billion transactions annually.

Many consumers prefer community-based, independent pharmacies for their hightouch approach and personalized care. At the same time, however, there’s an increasing demand for added conveniences such as in-store or online shopping and curbside pickup or at-home delivery. Pharmacies also find that customers want access to the latest payment options such as text-to-pay, tap-to-pay, Apple Pay, and Google Pay. Keeping up with current payment trends may seem daunting — but Cardinal Health is making it easy with its new Modern Payments Processing solution.

MODERN PAYMENTS PROCESSING – POWERED BY SQUARE

The Modern Payments Processing solution is the result of a collaboration between Cardinal Health and Square. The two also worked closely with BestRx, the first pharmacy software system to integrate with Square, to ensure the solution was designed to meet the unique needs of independent pharmacies and their patients.

Using Square’s hardware, software, and card processing, Modern Payments Processing handles all types of payments — from in-person at the point of sale to online and mobile.

This eliminates the need for multiple solutions and helps streamline operations for an easier, more efficient experience. Plus, Square handles all payment fraud, risk, and disputes. They are also Payment Card Industry (PCI) certified, which means payments always comply with current regulations.

ENHANCED CUSTOMER SERVICE

With Cardinal Health’s Modern Payments Processing, pharmacies can funnel payments through a single processor for the range of flexible payment options consumers expect today. Cardinal Health also offers an e-commerce solution, Pharmacy Marketing Advantage Commerce, that leverages Square’s Web Payments SDK. This allows customers to place online orders through the local pharmacy, make payments, and choose from their pharmacy’s delivery or pickup options. By integrating a range of payment types through Square — pharmacies can reduce the time spent managing several processing platforms, freeing them up to focus on delivering the personalized care patients value so much.

8

www.cardinalhealth.com

C AS E S T U DY Enabling customers to shop and pay in a way that’s most comfortable for them whether credit card, text-to-pay, tap-topay, Apple Pay or Google Pay, in-store, online, or by mobile tablet — means pharmacies will never miss a sale. The Modern Payments Processing solution is also built to evolve with pharmacies as their needs — and the needs of their customers — change. For instance, Vishal Patel notes that he’s looking forward to taking advantage of other advanced payment options, like the ability to request online payments for deliveries.

For more information, visit www.cardinalhealth.com/en/ services/retail-pharmacy/ business-solutions/modernpayments-processing.html

www.cardinalhealth.com

TRANSPARENT PROCESSING COSTS

With this collaboration, Square offers Cardinal Health independent pharmacies a discounted and fixed processing rate. This includes card present and not present transactions for online or at-home delivery purchases.

“I was very concerned about the rising cost of card processing — fees on top of fees,” says Imad Karaze, owner and pharmacist in charge for Beaumont Pharmacy. He also saw line items on his card processing invoices that made no sense. “I was looking for more predictable costs.” The Modern Payments Processing solution gives him just that, he says. “Now I know what each transaction will cost — every time, all the time.”

Vijay, a pharmacist at Marble Hill Pharmacy and one of the very first to pilot the program, agrees. “The solution is very easy to use, and because Square provides flat rates, I don’t have to worry about additional processing fees as with other processors.”

INCREASED OPERATIONAL EFFICIENCY

Implementing the Modern Payments Processing solution enables pharmacies to take a full range of payments — text, online, point of sale, and mobile tablets. This eliminates the need to work with multiple processors, which may have inconsistent rates and reporting — making it difficult to get a handle on the actual bottom line.

Square’s open APIs also allow for direct integration with any pharmacy management system for an end-to-end payment solution. A range of built-in business tools and analytics also help streamline operational workflows for greater efficiency. For instance, an intuitive dashboard puts all payment data in one place — which can be accessed via computer or mobile device for anytime, anywhere views of transaction history.

This allows pharmacies to track sales and payment transactions whether customers are paying online, at the drive-thru, at the counter, or at home delivery. “The integration has made things even easier on my stores,” says Ankit Desai, who has several pharmacies using the Modern Payments Processing solution powered by Square. “It has enhanced the parts of Square I already enjoyed, including straightforward processing and flat fees, and eliminated a lot of the manual work I was doing when the terminal was not able to sync payment information to my software system."

Plus, since Square is PCI certified — pharmacies no longer need to individually validate their PCI compliance. Vishal Patel of Bourbonnais Pharmacy says this, combined with the transparency of the fee structure, provides value to his store. “Not only do I have greater visibility into my operational costs, I can ensure my pharmacy remains compliant without any additional work on my part.”

9

Cardinal Health

TM

Modern Payments Processing

Integrated partners

Track your sales anywhere

Cardinal Health and Square are collaborating with Pharmacy Management Systems (PMS) to offer a modern payment platform for independent pharmacies.

Whether you’re online or in store, the intuitive dashboard puts all your business data in one place.

Track your sales and payment transactions from anywhere on your mobile phone or tablet.

Flexible payment options Stay current with payment trends including text-to-pay, Apple Pay and Google Pay.

For more information contact: modernpayments@cardinalhealth.com or visit cardinalhealth.com © 2023 Cardinal Health. All Rights Reserved. CARDINAL HEALTH and the Cardinal Health LOGO are trademarks of Cardinal Health and may be registered in the US and/or in other countries. All other trademarks are the property of their respective owners. Patent cardinalhealth.com/patents.

SQUARE and the Square Logo are trademarks of Block, Inc. used with permission.

DECLUTTER YOUR PHARMACY AND INCREASE EFFICIENCY

The Source Modular Pole Systems™ is the affordable way to make your pharmacy more efficient: • Adaptable as Your Needs Change • Adjusts to Fit Any Hardware or Peripheral • Completely Customizable • Easy-to-Adjust, Maintenance-Free Hinges • Durable, All-Metal Construction

Source Communications.

Start Here.

ModularPoleSystems

™

303-466-8925 source-communications.com Salesteam@source-communications.com

A daily dose of extra care.

As a pharmacist, you’re on the frontline in caring for your community. Day in and day out, this higher calling puts your livelihood at higher risk than most. Luckily, you don’t have to do it alone. Pharmacists Mutual professional liability insurance provides peace of mind for the most common gaps in coverage, lawsuits brought against you directly, or even advice you might give to someone outside of work.

Patient care – that comes naturally to you. With over 110 years of experience, Pharmacists Mutual will protect all the ways you deliver care.

To see how we care: 800.247.5930 Professional | Commercial | Personal | Life | Disability See policy for full description of coverages. Personal, life, and disability insurance are written through PMC Advantage Insurance Services, Inc., a wholly-owned subsidiary of Pharmacists Mutual Insurance Company.

phmic.com/extra-care

FRANKLIN EYEWEAR ®

Sun & Reading Glasses $9.99 Retail / $4.50 Cost Each Deal Price $648 144 Pair @ $4.50 a Pair Sunglasses price tags color coded by category Reading glasses price tags color coded by strength Easy Merchandising & Re-Ordering Great Variety Of Quality Styles Free Display | Free Shipping

Associated with most buying groups ... probably yours too!

C ALL (87 7 ) 76 6 -0 3 21 OR VI S I T W W W.F R A NK L I NE Y E W E A R .C OM

Contents From Walls to Counters to Rooms

We Do It All!

Modular and High Density For over 50 years, Uniweb, Inc. has manufactured domestically delivering durable products in weeks - not months.

Uniweb has proven to increase inventory capacity by 30% and reduce project costs by 15-20% over conventional millwork solutions. Designed with fewer components and engineered

with tight tolerances, Uniweb products are high density, will not rip or tear, and exceed stringent UL standards.

PreWired Rooms & Counters: UL listed, engineered, and factory built. All connecting cables provided.

RX Rooms, Counters, and Retail Fixtures Expertly Crafted

by Uniweb, Inc.

Trade Show & Meeting Calendar

Since 1970, Uniweb, Inc. has been factory-made domestically, delivering durable products in weeks, not months.

Electrical outlets per your specification; regular, ISO, utility, clean, dedicated.

Future Ready Need more space or a change in operations layout? You are not locked into your original design.

Room sizes, counter run configurations, and accessories are unlimited!

uniwebinc.com 800.486.4932

Corona CA American Made since1970

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The Optimal Temperature You Need, the Cold Storage Brand you Trust American BioTech Supply (ABS) is more than just a provider of purpose-built refrigerators and freezers; we are your dedicated partner. ABS is committed to delivering top-quality, critical cold storage solutions for vaccines that safeguard public health.

At ABS, our focus goes beyond making a sale – we prioritize building a long lasting relationship, ensuring your vaccine storage needs are met with unwavering quality and expertise.

First to offer cold storage solutions certified to the NSF/ANSI 456 Standard

Fastest Lead-times in the industry

Largest selection of cold storage certified to the NSF/ANSI 456 Standard

American BioTech Supply | americanbiotechsupply.com | 800.648.4041 RxInsider_06302023.indd 1

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American BioTech Supply — The Optimal Temperature You Need, the Cold Storage Brand You Trust

INNOVATIX MEMBER BENEFITS EXTEND BEYOND THE SIGNIFICANT SAVINGS WE PROVIDE. While group purchasing is at the core of what we do, Innovatix is committed to developing programs that help our members thrive.

The NSF/ANSI 456 Standard for vaccine cold storage ensures that certified units protect pharmaceuticals at optimal temperatures.

Leveraging the resources of our parent company, Premier, Inc., our suite of pharmacy operations improvement programs are designed to address your operations needs without distracting from your main mission — providing high-quality patient care.

Our suite of pharmacy operations improvement programs provides solutions in the following areas

Rx claims adjudication

Medicare Part D reimbursement

Continuing education

A D H E R E N C E PA C K A G I N G

Blisters and label sheets are designed in 5 x 5 grids for tablet repackaging without waste.

Superior performance testing! Blister and label combinations meet USP <671>.

GoHCL.com • 1.800.848.1633

Built-in locator pins ensure precise label-to-blister alignment every time you repackage tablets or batch process prescriptions.

Regulatory & legislative advocacy

about our suite of pharmacy operations improvement programs, visit us at innovatix.com,

email info@innovatix.com, or call

(888) 258-3273.

Innovatix offers differentiated, high-quality group purchasing and consultative services.

Helping members maximize their overall financial performance by providing resources and educational support.

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No more misaligned blisters and labels!

With EZ Grid’s locator pins, you achieve precise label-to-blister alignment every time.

Clinical surveillance technology

To join our GPO or to learn more

7/27/23 1:24 PM

EZ Grid™ From Health Care Logistics® Puts an End to Misaligned Blisters and Labels

Strategic Purchasing and Operations Improvement Solutions by Innovatix

Take Your Purchasing & Operational Strategy to New Heights with Innovatix

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RxMedic (ARS) by Suncrest Solutions — Your Automated Will-Call Solution

Revolutionize your pharmacy operations with Suncrest Solutions’ Automated Retrieval System (ARS).

C

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CMY

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GoHCL.com • 1.800.848.1633

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Providing Courier Services For Long-Term Care Pharmacies Mideast Delivery Solutions is a courier company with a national presence that is dedicated to the service of long-term care pharmacies. With over 30 years of courier management experience, our team operates with very high service expectations and a keen sense of urgency.

• Experienced, vetted professionals.

• A proven, personalized service model, available anywhere nationwide.

• Latest signature capture technology, improving audit performance and daily service reporting.

• State-of-the-art online portal, providing around-the-clock monitoring of medications.

• Partnerships with MHA and Net-Rx provide discounted rates and rebates.

• No wait time, after-hours, or holiday charges.

Contact us today!

844-LTC-DLVR (582-3587)

contact@mideastdeliverysolutions.com

Contents Aging at Home: The Future of Long-Term Care Aging at Home: The

Future of Long-Term Care

Initially fueled by the pandemic, the world has seen a large increase in the number of patients “aging in place” in the comfort of their own homes.(1) A survey conducted by AARP demonstrated that most Americans are able to stay healthy and connected to their communities, avoiding having to move into a long-term care (LTC) environment.(2) The switch from LTC facilities to at-home services has opened the door to a multitude of challenges for pharmacies in defining LTC.

Underappreciation of LTC Pharmacists: From a Care Team and Payer Perspective

The pandemic and subsequent increase in patients aging at home has highlighted the role of a pharmacist as a key player on the LTC team, yet they are still undervalued by many.

Pharmacists in LTC settings have a myriad of responsibilities ranging from monitoring of conditions to medication management.(3) Understanding the role of a pharmacist will help increase awareness of their worth and, in turn, may increase their value deemed from payers.(3) Many pharmacies providing LTC services are still not classified or reimbursed for their level of service as payment models are based on patient location, not service provided.(3) Many pharmacies offer delivery of prescriptions by mail or courier and are labeled as 73

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a mail-order pharmacy despite the fact that they often facilitate delivery services face-to-face and provide additional services.(4) In 2018, medicare advised payers to review the magnitude of the pharmacy’s services before classifying them as a retail or mail-order pharmacy.(4) Over the years, there has been a push to define LTC in a way that acknowledges current pharmacists’ level of involvement, especially now in an at-home setting.

From contributor: Maya Dakessian, Doctor of Pharmacy Candidate, University of Rhode Island

$?

Defining LTC — Long-Term Care Definition Act of 2021

The Long-Term Care Definition Act of 2021 sought to clarify the regulatory framework of LTC pharmacies.(5) This act defined LTC pharmacy as “a pharmacy licensed under applicable state law that is able to provide enhanced pharmacy and clinical services and reside in a facility.”(6) Enhanced pharmacy and clinical services that were defined in this act included medications requiring specialized packaging, medication reconciliation services and other necessary clinical management, drug utilization review, emergency supplies of medication, and 24/7 availability of medication delivery and pharmacist clinical services.(6) LTC reimbursement needs to be defined by the service they provide, not their location of facility.(3) In paragraph four of the LTC Definition Act, facility

www.EzriRx.com

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

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DigitalRX — Complete Pharmacy Solution to Optimize Productivity by Digital Business Solutions, Inc.

SRx is a comprehensive pharmacy management system developed by pharmacists and our customers to efficiently manage pharmacy operations.

DigitalRX is a consulting team that believes in delivering complete solutions to the independent pharmacy market.

page 75

DESIGN AND PRODUCTION Design & Layout Multimedia Marketing and Operations

Lora Bourque Eric Simmons Samantha Roy Alexa DiLuca Kristin Fennessey

SALES AND BUSINESS DEVELOPMENT Chris Kolkhorst, EVP chris.kolkhorst@rxinsider.com Mike Rahme mike.rahme@rxinsider.com Shaun Russell shaun.russell@rxinsider.com Email sales@rxinsider.com Toll-Free Phone 800.972.2083 Fax 646.329.9766 Website www.RXinsider.com

EzriRx is a technology friendly and advanced marketplace that makes it incredibly easy for pharmacies to shop and save on brands, generics, OTC, HBA, pet meds, and more on a single easy-to-use platform.

page 77

SRx From SuiteRx — Empowering Pharmacy Innovation

PUBLISHER RXinsider, LTD RXinsider Chairman: Gregory Cianfarani, RPh

EzriRx Connects 30+ NABP-Accredited Wholesalers With Thousands of Pharmacies in the U.S.

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NOTICE OF POLICY 20Ways is published quarterly by RXinsider LTD, 1300 Division Road, Suite 103, West Warwick, RI 02893. Postmaster: Send address changes to 20Ways/RXinsider, 1300 Division Road, Suite 103, West Warwick, RI 02893. Notification of address change must be made six weeks in advance, including old and new address with zip code.

Editorial – views expressed in articles or profiles in the 20Ways are those of the author(s) and do not necessarily reflect the policies and opinions of RXinsider, our editorial board(s), our advisory board(s), or staff. Advertising – products, services, and educational institutions advertised in 20Ways do not imply endorsement by RXinsider.

20Ways is an official publication of RXinsider

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Reproduction without permission is prohibited.

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www.SureCost.com

Unlock the Power of Smarter Pharmacy Purchasing with SureCost Save More

Join the ranks of satisfied customers who have saved an incredible 50-75% of the time they used to spend on manual purchasing processes. SureCost automatically identifies saving opportunities so you can put money back into your pharmacy business.

Stay Compliant

Leave compliance worries behind with SureCost's automatic price honoring from wholesalers. Our Primary Vendor Assurance feature ensures 100% compliance without the guesswork or manual labor.

Work Smarter

Say goodbye to endless hours and costly expenses. With SureCost, you can save thousands of dollars every month and achieve an average 2-5% annual savings on your Cost of Goods (COGs). Work smarter, not harder.

Get ready for a brighter, more efficient future with SureCost.

Schedule a 30-minute intro meeting to discuss the Purchasing, Inventory and DSCSA needs of your pharmacy and we’ll show you exactly how SureCost can help.

Scan QR code to schedule a meeting!

2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Increase Efficiency and Save Money With SureCost Purchasing and Inventory Software SureCost is The Smarter Purchasing Solution™ that brings together customizable automation, your pharmacy’s entire vendor and wholesaler catalog under one continuously updated interface, and unified purchasing and inventory. Our customers save 50% of the time they used to spend managing purchasing and 2% - 5% off their cost of goods.

President & CEO: David Wagner Founded: Phone: Address: Website:

2002 (888) 363-7596 Conway, NH www.surecost.com

Company Background

SureCost Founder and Chief Product Officer, Calvin Hunsicker ran his own pharmacy business before launching SureCost. He understands how frustrating it is to lose time and potential savings because of the complex pharmacy purchasing environment. Our team of professionals has over a century of pharmacy experience supporting over 5,000 pharmacy professionals across the country who manage their purchasing and inventory through SureCost.

SureCost is a smarter purchasing and inventory software that seamlessly integrates with your current pharmacy management system and brings your entire catalog into one solution. SureCost is the only solution working with a majority of secondaries and the big three. We make it easier to shop from multiple vendors through one unified interface. Say goodbye to the tiresome task of manually comparing numerous vendors — we do the heavy lifting for you.

Overview

SureCost understands the challenges faced by pharmacies today, from shrinking profit margins to the complexities of generic deflation on the cost of goods. But there’s a silver lining. SureCost is your ally in this tough landscape. With SureCost’s customizable purchasing settings, you’ll never miss a chance to optimize your procurement strategy. The proof is in the numbers. SureCost has already facilitated over 8.5 billion dollars in annual purchases, making a significant impact on the entire U.S. pharmaceutical drug spending. This is why SureCost exists — to empower pharmacies across the nation to save more, stay compliant, and work smarter, all with complete peace of mind.

Features & Options

n Save More: Never miss out on savings or spend more than you should with SureCost. How? • SureCost has the largest catalog of pharmacy vendors.

• SureCost automatically generated “potential savings” tab.

• SureCost offers customizable reporting and automation to discover other savings opportunities.

Key Features:

• Pharmacy system integration.

• Unlimited loading of all buying groups, GPO, vendor catalogs, and contracts.

• Customizable reports.

n Stay Compliant: Never stress about tracking vendor compliance across multiple agreements and sources with SureCost. How? • SureCost flags price discrepancies.

• SureCost audits receipts and deliveries against provider agreements.

• SureCost ensures consistent product across all locations.

Key Features:

• Multi-vendor purchasing.

• Contract and rebate tools/reports.

• Data receiving capabilities eliminate the extra steps pharmacies go through to report of DSCSA.

n Work Smarter: Never spend time reconciling multiple sources using manual processes with SureCost. How? • SureCost offers a single interface for purchasing and inventory.

• SureCost links purchase orders, invoices, deliveries, and receipts.

• SureCost delivers improved cash flow with more accurate inventory (reduce excess/overstock).

Key Features:

• Automatic and manual imports for multiple purchasing/inventoryrelated data.

• SureCost mobile remote scanning.

• Inventory is tracked through its entire life cycle; ordering, receiving, dispensing, adjustments, and transfers.

Introducing DSCSA Compliance Packages

Our packages will help with EPCIS data exchange with your vendors, capture data from traceable items in receiving, reconcile discrepancies, manage quarantined items, track traceable items across transfers and returns to your primary vendor, include six years of data retention, and deliver reporting around all of it.

n Why harness SureCost for DSCSA compliance?

Pharmacies without a robust and intelligent compliance solution face a higher risk of audits, fees, and fines. Stay ahead and ensure DSCSA regulatory compliance with SureCost, integrating it seamlessly into your everyday pharmacy operations.

• Further reduce risk and save time tracing your DSCSA transaction data across purchasing, receiving, primary vendor returns, and inter-company transfers.

• Flexible quarantine options keep you safe from audits and fines, while keeping your team moving.

• Keep your audit risk low and keep vendors accountable by reconciling your vendor data with your inventory scanned at receiving. (Better yet, we’ll hold your data for you for the six years at no extra cost!)

Contact Information

To learn more about how SureCost can support your pharmacy, contact us at: info.surecost.com/book-a-demo_rx-insider FA L L 2 0 2 3

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Look no further for a

PHARMACY MANAGEMENT SOFTWARE At PrimeRx our singular focus is to champion your success by providing the software solutions that guide pharmacies through changing patient expectations and industry practices, building healthier communities.

PrimeRx key features include: Custom Workflow and Report Writer

eVoucher & Denial Conversion Services

Clinical Assessment Module with Action List

PrimeRxPAY Copayment by Mobile

Customizable Intake Queue

Rx Delivery Remote Signature Request

RPh Dashboard Showing Patient Payment and Profit

Patient Communication; 2-Way SMS, Email, and FillMyRefills APP

Compound Drugs Ingredient Sheet

Real-Time Prescription Benefit by Surescripts®

2D Barcode Scanning for Rx Entry, Drug Pick Verification, and more

Courier and Shipping Service Integration

SCHEDULE A DEMO TODAY!

866-495-3999 | sales@primerx.io

www.primerx.io

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PrimeRx Pharmacy Management Software We understand the importance of independent pharmacies and the journey they are on every day to build healthier communities and provide them with the best possible care. Every day, PrimeRx walks alongside our pharmacies, ensuring they have the best tools to navigate that journey successfully.

President/CEO: Ketan Mehta Founded:

1989 225+ Toll-Free Phone: (866) 495-3999 Phone: (516) 408-3999 Fax: (516) 408-3992 Address: 6800 Jericho Turnpike, Suite 203E Syosset, NY 11791 Website: www. primerx.io Employees:

Company Background PrimeRx has been providing exceptional management solutions to the independent pharmacy market for over 30 years. Thousands of pharmacies throughout the U.S. trust our PrimeRx system to manage their retail, long-term care, specialty, compounding, 340B, mail order, physician’s office, hospital and health system outpatient, and hub service pharmacy technology needs.

Product Overview PrimeRx provides essential functions including patient and provider intake, prescription processing, workflow management, claims processing, labeling, dispensing, inventory management, report generation, automated refill, and patient record management solutions.

The PrimeRx platform was developed in direct response to pharmacists’ needs. Pharmacists expressed a need for a userfriendly, technology-based solution that would allow them to add efficiency to their workflows, automate key processes, and better serve patients, and we delivered. PrimeRx is a pharmacy tool for nearly every pharmacy service.

Features & Options • Electronic Data Interchange (EDI) enabled ordering, inventory, and reconciliation.

• Over 20 pharmaceutical distributors and drug wholesaler integrations: AmerisourceBergen Corporation, Cardinal Health, H.D. Smith, McKesson Pharmaceutical, and more.

• Find medications through a National Drug Code Directory (NDC) drug list.

• Search prescribers national database.

• Cloud-based data encryption and biometric security.

• Controlled substance reporting (CSR).

• Elsevier medication counseling language packages.

• Integration with 100+ interfaces (e.g., wholesalers, IVRS, dose-dispensing machines/robots, EMRs).

• Customizable business reports (e.g., profit revenue report, patient profitability report, profitability by drug category, top performer’s report, etc.).

• Tools to facilitate five-Star ratings, medication synchronization, clinical assessments, patient communication, business analytics functions, and patient medication adherence reports.

• Refill Compliance Dashboard: Send refills due, refill requests, monitor missed refills and refill gaps, all from one easy-to-understand refill compliance dashboard.

• New prescription or patient entry though driver’s license scanning.

• Patient management, medication synchronization, CMS medication adherence reporting, and DIR calculation tools.

• Stay in touch with your patients: outbound calling, TXT/ SMS messages, emails to communicate information related to refill alerts, dose alerts, pickup alerts, greetings, and other messages.

• Scan the patient’s driver’s license to start the patient file.

• Time stamped notes ledger for each patient file.

• Add tasks or a to-do list with the system’s built-in electronic reminders and follow-up messaging tools.

• Patient insurance eligibility check.

• Insurance transmission results showing estimated DIR fees.

Additional Product Lines PrimeRx Specialty, Point of Sale, Electronic Signature Capture, Document Management System, Delivery Management Solution, Provider Web Portal, Central Management Portal, FillMyRefills Ordering Information

Contact a representative today, and we will get you started on your next pharmacy software journey at: lp.primerx.io/rxinsider20w Visit us at www.primerx.io Email us at sales@primerx.io Call us at (866) 495-3999

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GX Solutions & OptiCool™ Technology Optimized Cold Storage Ensuring proper management of rare and high-maintenance specialty medications.

HELMER’S EXCLUSIVE OPTICOOL™ TECHNOLOGY IS OFFERED ON GX SOLUTIONS MEDICAL-GRADE REFRIGERATORS AND FREEZERS SUPPORTS TEMPERATURE UNIFORMITY GX Solutions are the first cold-storage solutions to offer optimized control in three key temperature management areas: uniformity, stability, and recovery.

SUPPORTS ENERGY EFFICIENCY ENERGY STAR® certified and up to 50-65% more energy efficient than conventional medical-grade cold storage.

SUPPORTS SUSTAINABILITY Natural HC refrigerants reduce heat output, decrease the carbon footprint, and decrease global warming potential.

SUPPORTS RELIABILITY Designed and built to ensure long-lasting reliability, limiting downtime and interruption to workflow.

Learn More helmerinc.com/gx-solutions

© 2023 Helmer Inc. All rights reserved

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Optimize Your Cold Storage With OptiCool™ Technology From Helmer Scientific

Help ensure the proper management of rare and high-maintenance specialty medications with professional medical-grade cold storage designed to optimize temperature, noise, and energy management.

General Manager:

Matt Barga VP Commercial: Lori Gabrek Toll-Free Phone: (800) 743-5637 Phone: (317) 773-9073 Address: 14400 Bergen Boulevard Noblesville, IN 46060 Website: www.helmerinc.com

+/-1 degree Celsius provides confidence that contents are stored at the right temperature regardless of where they’re placed within the unit. Optimized stability creates fewer deviations from the set point and avoids rapid, significant changes in temperature.

Faster recovery after prolonged door openings ensures contents are stored at the right temperature even when the unit is opened multiple times.

Company Background Helmer Scientific, now part of Trane Technologies’ Life Science Solutions Business, is a U.S.-based manufacturer and worldwide distributor of medical-grade cold storage and laboratory processing equipment. We have over 45 years of experience in providing high-quality temperature-controlled environments, with our products used in more than 125 countries. Precise temperature performance and control are essential to the successful storage of pharmaceuticals. Helmer cold storage products are designed and developed with these principles in mind.

n OptiCool™ Supports Energy Efficiency

Product Overview Temperature-controlled pharmaceuticals are finding their way into specialty pharmacy patient therapeutic regimens. If it is suspected that the product’s quality may have been compromised due to temperature excursions, it must be quarantined and/ or taken out of use. This is not only costly, but in the case of specialty drugs, may cause patients to be unable to receive lifesaving treatments.

The use of natural HC refrigerants in GX Solutions reduces heat output, decreases the carbon footprint to dramatically decrease global warming potential, and meets many energy standards including SNAP and EU-F-Gas compliance. They have no impact on ozone depletion and a very low Global Warming Potential (GWP), with a grade of three.

Accreditation bodies such as URAC and ACHC require specialty pharmacies to have a system in place to ensure consistency with cold storage. GX Solutions from Helmer use OptiCool™ technology, which optimizes temperature, noise, and energy management. These professional medical-grade cold storage devices are designed for the unique needs of specialty pharmacies and help ensure life-saving specialty drugs are stored within the desired temperature range in a reliable refrigerator while offering optimized temperature uniformity, energy efficiency, and supporting sustainability initiatives. n OptiCool™ Supports Temperature Uniformity

GX Solutions are the first cold-storage solution to offer optimized control in three key temperature management areas: uniformity, stability, and recovery. GX Solutions offer superior temperature uniformity throughout the unit. Keeping temperature within

GX Solutions are Energy Star® certified and up to 50% to 65% more energy efficient than conventional medical-grade cold storage. They use natural hydrocarbon (HC) refrigerants and a variable capacity compressor (VCC) which uses an intelligent sensor to monitor operating conditions. When unit doors are opened, the VCC runs at a high speed to deliver optimal temperature performance. When the temperature stabilizes, the VCC runs at a lower speed, resulting in lower energy consumption. n OptiCool™ Supports Environmental Sustainability

n OptiCool™ Supports Reliability

GX Solutions are designed and built to ensure they last for the long term, limiting downtime, and interruption to workflow. During the design phase, GX Solutions were tested using Accelerated Life Testing (ALT). The goal is to identify and address possible system weaknesses prior to equipment release for general use.

Testing protocols challenge system components by exposing units to very high levels of stress beyond normal use conditions.

Performing ALT ensures the equipment can withstand the rigor of daily use and is designed for long-term reliability over a 10year service life.

Ordering Information

Contact a Helmer Scientific sales representative at sales@helmerinc.com.

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Pharmacyies d u t S Case

Discover the stories, research, and reports from real pharmacies.

Visit the library at RXinsider.com

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WINTER RETAIL 2023

FALL RETAIL 2022

SPRING RETAIL 2022

Giant Eagle

Altru Specialty Pharmacy

Reasor’s Pharmacy

Automating Long-Term Care Pharmacy Services

Keeping Medication in Proper Temperature Range — Winter, Spring, Summer, and Fall

AUTHOR: Noritsu Pharmacy Automation SUBJECT: Pharmacy Automation SUMMARY: Giant Eagle develops a long-term care pharmacy with Noritsu’s highly-scalable system including automated strip packaging technology.

AUTHOR: Zebra SUBJECT: Specialty Pharmacy SUMMARY: After seven years of growth, the Altru Specialty Pharmacy began to explore the performance of its shipping packouts to make sure it could maintain its mission: to enhance care and improve the overall health and wellbeing of its patients.

Reasor’s Pharmacy Uses Supplylogix® Integrated Inventory Management Suite to Increase Sell Through and Improve Efficiencies

READ STUDY

READ STUDY

READ STUDY

SPRING RETAIL 2022

SPRING RETAIL 2022

WINTER RETAIL 2022

AUTHOR: Supplylogix SUBJECT: Inventory Management SUMMARY: The chain Reasor’s Pharmacy, saw inventory reduction in just 12 months by managing 100% of its inventory through Pinpoint Order.

HMRx

HealthPoint

AHF Pharmacy

More Than a Vendor, a True Partnership

HealthPoint Chooses Liberty Software to Empower the Pharmacy Team

AUTHOR: Premier | Innovatix SUBJECT: Pharmacy Claims Support SUMMARY: HMRx and Innovatix grow their business with Scriptmax, pharmacy data analytics and adjudication services.

AUTHOR: Liberty Software SUBJECT: Pharmacy Software SUMMARY: The analysis and decision-making process that led to HealthPoint selecting Liberty Software to build their personalized platform.

AID Healthcare Foundation & Epicor Work Hand in Hand to Innovate and Maximize Business Performance

READ STUDY

READ STUDY

AUTHOR: Epicor SUBJECT: Point of Sale Systems SUMMARY: As an independently owned pharmacy with 65 pharmacies in 16 states, the AHF Pharmacy needed to move to a reliable platform. The proposed Epicor Eagle N Series POS pharmacy system met their needs and challenges.

READ STUDY

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Get started today

industry Ambition Unleash the Full Potential of PharmacyTM

iA® offers robust solutions for pharmacy fulfillment of different levels and complexities, designed to deliver quick and sustainable business results. Our Pharmacy Fulfillment Platform runs the prescription fulfillment process from prescription acceptance to delivery, all while helping improve workflow, aiding in increasing efficiency, and enabling more time for pharmacists to focus on their patients. iA is dedicated to driving innovation in the pharmacy industry, with a strong emphasis on empowering community pharmacists who are deeply committed to making a meaningful impact in healthcare.

This is the future of pharmacy, fulfilled.

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iA (Innovation Associates) Providing an integrated pharmacy fulfillment platform that enables scalable, centralized, and community pharmacy solutions through our advanced robotics and leading-edge, enterprise software suite, NEXiA®.

CEO:

Marvin Richardson President: Tom Utech Founded: 1972 Employees: 500+ Toll-Free Phone: (877) 742-7627 Phone: (607) 352-2146 Address: 8888 Keystone Crossing, Suite 1550 Indianapolis, IN 46240 Website: iARx.com

Company Background

With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results.

Our pharmacy fulfillment platform, and our people, work together to improve our customers workflow, increase efficiency, and optimize fulfillment, ultimately helping free up the pharmacists to focus on providing the best possible care to their community. iA continues to tap into our inventive philosophies and develop partnerships that, above all, will drive innovation.

Product Overview

As one of the leading providers of centralized fulfillment, our primary goal is to work with our customers and provide a comprehensive solution.

NEXiA®, helps give pharmacists oversight across every stage of the fulfillment process to support the following: improve workflows, save time, reduce fulfillment burdens, and lower the cost to fill.

Our proprietary hardware and third-party solutions provide the necessary tools and equipment to aid in our customer’s ability to increase accuracy, enhance patient safety, and reduce overall operating costs.

Our technology works around the clock in some of the most sophisticated central fill facilities to elevate our customers’ ability to drive clinical value to their patients.

Features & Options

Our hardware and integrated solutions provide flexible and modular designs to properly address the mix of medications that need to be automated.

Testimonial

“ At Publix, it’s important to us that we are able to provide essential community health services in our pharmacies. Thanks to iA, we’ve given more flu vaccines this year and our overall patient-facing experience is greatly improved. And our pharmacists are happier, too.”

— Dain Rusk, VP of Pharmacy, Publix

Additional Product Modules

In addition to our core fulfillment solutions, iA offers certified consumables, service plans, packages, and enhanced data reporting.

Key Customers

From the relationships between pharmacists and patients to the trust we build with our customers, strong partnerships are integral to everything we do. At iA, we believe every single one of our customers are important and understand that each have unique needs and expectations for their business. We strive to provide the best possible customer experience to meet those needs.

Markets Served

iA works with pharmacy providers in the commercial, health systems, government, and mail order/e-commerce markets. Our focus is to elevate our customers’ pharmacists to help provide the best possible care in their community.

Trade Shows/Meetings Attended • NACDS Total Store Expo • Joint Forces Pharmacy Seminar • ASHP • Cardinal Health RBC • AmerisourceBergen Thoughtspot • ProMat • MODEX • Manifest • HIMMS • WERC

Ordering Information Contact an iA specialist today at iARx.com/contact-us.

Product Specifications

iA systems are designed to be flexible for different levels of complexity and prescription volumes. We offer solutions from software-only manual operations, to semi-automated, to fully-automated fulfillment designs.

The automated and manual solutions can be assembled in various designs to meet our customer’s needs.

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TEMPERATURE INTELLIGENCE®

Peace of mind for your patients Temperature monitoring for direct-to-patient shipments Getting medication to patients in the right temperature range is critical for reducing unnecessary reshipments. Including a TransTracker® in outgoing medication shipments can help. These inexpensive, singleuse indicators monitor temperature exposures – letting your patients know at-a-glance whether medication has gotten too hot or too cold while in transit.

Learn more about how TransTracker cards, manufactured by Temptime, can help you give your patients added peace of mind while helping you save money by avoiding medication replacements. zebra.com/transtracker

zebra.com

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Zebra Temperature Monitoring & Sensing Solutions — Monitoring Devices & Integrated Solutions for Medication Shipments, Storage, & Pharmacy Facilities Providing the devices and information to accurately monitor temperature sensitive medications, indicating if they have been exposed to temperature events that could impact their effectiveness in treating patients.

CEO:

Anders Gustafson Founded: 1969 Employees: 8,800 Phone: (847) 634-6700 Fax: (847) 913-8766 Address: 3 Overlook Point Lincolnshire, IL 60069 Website: www.zebra.com

Company Background

Zebra empowers organizations to thrive in the on-demand economy by making every front-line worker and asset at the edge visible, connected, and fully optimized. With an ecosystem of more than 10,000 partners across more than 100 countries, Zebra serves customers of all sizes — including 94% of the Fortune 100 — with an award-winning portfolio of hardware, software, services, and solutions that digitize and automate workflows. Supply chains are more dynamic, customers and patients are better served, and workers are more engaged when they utilize Zebra innovations that help them sense, analyze, and act in real time.

In 2021, Zebra expanded its industrial automation portfolio with its Fetch Robotics acquisition and increased its machine vision and AI software capabilities with the acquisitions of Adaptive Vision and antuit.ai.

Product Overview

Zebra’s portfolio of solutions includes: specialty printing and supplies, barcode scanning, mobile computing and rugged tablets, RFID and real-time location systems (RTLS), intelligent workforce management and execution solutions, data services and prescriptive analytics, support, managed and professional services, intelligent automation systems, and temperature monitoring and sensing solutions. Our comprehensive temperature monitoring and sensing portfolio, manufactured by Temptime, meets the cold chain needs of specialty pharmacies and their patients. This portfolio includes: • Visual, low-cost, chemically-based heat and freeze indicators for blood products, vaccines, biologics, and other medication during storage.

• Heat and freeze indicators for monitoring medication during shipment.

• Sophisticated electronic, wireless temperature and humidity monitoring systems with cloud-based data storage and sharing.

Zebra is striving to improve supply chain efficiency, global health, and patient care through the effective deployment of devices and solutions that identify temperature excursions and provide information so that action can be taken.

Product Specifications

n Wireless Monitoring Systems The family of wireless Bluetooth®-enabled sensors monitor and record temperature data 24 hours a day, seven days a week.

The W-200 is designed for facilities and warehouses, monitoring both temperature and humidity in medication storage areas to help with accreditation compliance and regulatory requirements. Data can be accessed remotely using a web-based application and customized alerts notify users instantly if any areas have exceeded temperature limits.

The M-300 and S-400 programmable dataloggers are ideal for monitoring temperatures during transport or storage, letting users: • View and share temperature data with a free mobile app.

• Customize alarm limits, datalogging intervals, startup options, and more.

• Store unlimited data on the cloud and generate reports with a complementary web app. n Package Performance Qualification Testing For specialty pharmacies, package performance qualification (PPQ) testing ensures that the shipment packaging is able to provide the necessary temperature range for the required period of time during transport of critical and often lifesaving medications to patients.

More than that, PPQ testing is also required for certain pharmacy accreditations, such as URAC. These wireless monitoring devices help specialty pharmacies simplify PPQ testing while providing data and information to optimize packouts. Customized third-party PPQ testing services also help meet the requirements of pharmacy networks that make third-party validation testing a condition of participation. n TransTracker® Shipment Indicators TransTracker® visual temperature indicators monitor medication heat and freeze events during shipment. They are simple to read and understand, so patients can tell at a glance if medication has been handled within the appropriate temperature range. These devices instill a higher level of patient confidence so that unnecessary, costly reshipments due to suspected temperature damage can be reduced or eliminated. These cost-effective, single-use indicators also help specialty pharmacies comply with state regulations.

Testimonial

97% of medication recipients said they prefer a specialty pharmacy that uses the TransTracker® indicator in its shipments.* * Based on “Experience of Specialty Pharmacies in TransTracker Product-in-Use Patient Research” with over 8,000 patient responses.

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2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

BUYING YOUR OWN PHARMACY W

hat makes a pharmacist want to buy their own independent pharmacy? In one word, freedom. You want to practice pharmacy on your own terms. And you want to do more for the health of your patients. But where you are now might not give you enough time or opportunity to do that.

You’re not alone. Many pharmacists feel the same way. When it comes time to buy a pharmacy, there are a few key things to keep in mind. The first step is to determine your goals and what you hope to accomplish in the purchase. Are you looking to start or expand? Are you looking for a particular location?

Are you familiar with the pharmacy landscape and the current state of the industry? The following is a list of some of the most important considerations when looking to buy a pharmacy.

PUT TOGETHER A PRELIMINARY CHECKLIST

Buying an independent pharmacy should be a detailed, thoughtful process. Before buying a pharmacy, put together a checklist of things you’ll need before you start looking.

The first thing on your checklist should be a systematic way to know which pharmacies are for sale. It’s not like buying a house.

Pharmacy owners aren’t putting for-sale signs in their windows or on the street in front of their stores, it’s a secretive process.

Owners don’t want their patients to know because they might take their business elsewhere. Owners don’t want employees to know because they might leave. Both reasons could lessen the potential worth of a pharmacy owner’s business.

If you’re a pharmacist interested in buying a pharmacy, you can: • Work with a third-party vendor that maintains a propriety database of pharmacies.

• Check the pharmacy sales listings on national and state pharmacy association websites.

• Hire a broker.

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•N etwork with your peers and let them know you’re in the market. Word-of-mouth that you are looking can be a good strategy.

Next on your checklist should be assembling a team of trusted advisors. Don’t go through this process alone. Your team should include some, if not all, of the following people: • An industry subject-matter-expert (SME) who’s experienced in buying and selling independent pharmacies.

• An accountant experienced in pharmacy financials.

• A lawyer who can review and handle all your contracts and contract language.

• A banker who can work with you to identify the best financing options.

• A pharmacy owner who can give you support and advice from their own experience.

Next on your checklist should be financing. A lender likely won’t pre-approve you for a loan because the purchase price can vary significantly based on the size and value of the pharmacy that you end up buying. But a lender will want to see how much money you have to put toward a down payment (skin in the game). They’ll likely want to see a minimum of 10% of the total purchase price.

Your financing options and considerations may include one or a combination of the following: • A conventional loan.

• A small business administration (SBA) loan.

• A loan from a pharmaceutical supplier or wholesaler.

• Owner hold back note.

• A personal loan from family or friends.

With those three things in place — a list of available pharmacies, a team of advisors, and a range of viable financing options — you’re ready to go shopping.

IDENTIFY THE PHARMACY THAT’S RIGHT FOR YOU Choosing the right pharmacy to buy is a combination of art and science. The science is the business side of your decision. You need to dig deep into the pharmacy’s financial statements. Before you make an offer, you need to know: • How profitable the business is.

• Whether revenue is trending up or down.

• The potential for growing the business.

• Whether the owner incurs expenses that you, as the new owner, wouldn’t incur.

• Opportunities for cost savings.

• The volume and mix of prescriptions.

• The payer mix of the pharmacy’s patients.

• Which long-term care contracts (if any) are in place, are expiring, or need to be renewed.

Go through line by line so you know exactly what you’re buying. You should research at least three years’ worth of financial documents.

The art of buying a pharmacy is the personal side of your decision. This is about you and your patients. Are you going to move to the same town as the pharmacy? Can you commute to the pharmacy from where you live now? Is this where you want to raise your family? Is there community support for the pharmacy? Are there other businesses in town that help support the pharmacy? Is this where you want to spend most of your time?

The most important questions to ask — and the ones that likely sparked your desire to buy your own pharmacy business are: Is this the pharmacy that gives me the opportunity to make the changes that I want to make? Will it let me practice pharmacy at the top of my license, so I can help my patients lead healthier lives?

You’ll know it in your gut. And if the answers are yes, then you’ll know it’s the right pharmacy for you.

Contributor: Chris Cella, R.Ph. Vice President, RxOwnership

STEPS

TO EXECUTE THE PURCHASE OF YOUR PHARMACY

You’re a pharmacist, and you’ve found the independent pharmacy business that’s right for you. Here are the five steps you need to take to close the deal:

1 Valuation

How much is the pharmacy business worth? Several factors can affect the value of a pharmacy. They include prescription volume, market share, cash flow, debt, annual profit and loss, property value, inventory, and store aesthetics. It’s crucial for you and your team to identify all the things that can affect the pharmacy’s value now and in the future.

2 Negotiation

It’s common for you and a seller to be far apart on price. You should explain to the seller how you came up with your number. Then ask the seller how they got their number. You or the seller may have missed something that affects the valuation and price. Then you can talk about it and hopefully come up with the right number for both parties.

3 Contracting

Once you agree on a price, you sign a letter of intent to buy the pharmacy with a closing date. This can get tricky, as some health plans and pharmacy benefit managers (PBMs) require a pharmacy to re-enroll with them if it changes hands. Re-credentialing can hurt your cash flow if you buy the pharmacy, but the plans and PBMs won’t pay you until you’re re-credentialed. Your sales agreement may include a power of attorney (POA) allowing you to operate under the previous owner’s license until you complete those re-enrollments. Compare the benefits/risks of a stock purchase versus an asset purchase.

4 Financing

Next comes the financing. It’s important not to pigeonhole yourself before the deal. Consider all your options. Work with your team and pick the one that works the best for you personally, professionally, and financially.

5 Closing

The last step is the close and ownership transfer. You will need to transfer the previous owner’s reimbursement contracts, supplier agreements and licenses to yourself. This step can vary greatly depend in on deal structure (asset purchase versus stock purchase). You will also need to notify your state’s pharmacy board and the U.S. Drug Enforcement Administration (DEA). It also includes a lot of smaller things that many new pharmacy owners forget. Think: utility bills, lease agreements, and whether you’re a tenant or a landlord.

Buying your own pharmacy doesn’t have to be complicated.

By following the path described, you can buy your pharmacy, run it your way, and work toward improving patient outcomes in your community.

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Go beyond ordinary.

Be exemplary.

“Our team is continually seeking new ways to

improve patient care. Patient-Centered Pharmacy Home accreditation gives us the tools and assurance to be the best we can be.

We are honored to be recognized by The Compliance Team as an Exemplary Provider.®” ™

— Erica Mahn, PharmD, BC-ADM, Executive Director, Community and Specialty Pharmacy Services Alps Pharmacy, Springfield, MO*

Accreditation Organization

Renewing DMEPOS? Contact us now.

Be Bold. Be Exemplary. Choose TCT. TheComplianceTeam.org 215-654-9110 Scan for more information about becoming an accredited Exemplary Provider.® *Accredited for: Community Pharmacy/DMEPOS and Patient-Centered Pharmacy Home™

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Go Beyond Ordinary.

Be Exemplary.

The Compliance Team — We’ll change the way you think about accreditation.

Founder & CEO: Sandra C. Canally, RN Founded:

1994 Phone: (215) 654-9110 Address: 905 Sheble Lane, Suite 102 Spring House, PA 19477 Website: www.TheComplianceTeam.org

Company Background & History

n We have offered Exemplary Provider® recognition for nearly 30 years.

Since 1994, The Compliance Team (TCT) has delivered innovative solutions to pharmacies across the nation. Our Exemplary Provider® programs elevate your pharmacy to help you meet the challenges of the evolving value-based care era.

Patient-Centered Pharmacy Home™ is a Value-Based Care Program Developed to Empower Pharmacists

Our proprietary Patient-Centered Pharmacy Home™ (PCPH) Accreditation program is a highly respected value-based care program designed specifically for pharmacists who are leaders in their communities. This program may help a pharmacy develop stronger relationships with referral sources and expand its fee-based services.

PCPH is based on our CMS-recognized Patient-Centered Medical Home Accreditation. The program focuses on advanced pharmacy practices and empowers pharmacy personnel to work at the top of their licenses and to play an active role on a patient’s care team.

Integrated Community Pharmacy/DMEPOS Accreditation Yields Exceptional Value

Most pharmacies, chain or independent, are accredited to bill Medicare for DMEPOS services and supplies. As such, we combined the DMEPOS requirements into our Community Pharmacy program — at no additional charge to you. By accrediting your pharmacy and the services you provide, TCT’s accreditation sets your pharmacy apart from the competition and gives your referral sources peace of mind.

Our Simplified Approach Conserves Time & Money

The TCT approach is unrivaled, and our team truly makes the difference.

Our commitment to patient care is built into every program. In fact, The Compliance Team’s standards were developed with these beliefs: • Accreditation should not be difficult or costly to achieve.

• Every patient deserves exemplary care.

• All program standards should address what matters most to the patient, Safety — Honesty — Caring®.

Our expert advisors work closely with you to ensure you receive and utilize the education and preparation you need for accreditation or accreditation renewal. Our on-site evaluators are trained to look for

potential process improvements that can save you time and money.

It is a personal level of service and care that is unmatched in the industry.

The Compliance Team Difference From Start to Finish • A one-on-one advisor who walks you through the standards via a call series; and is available throughout your contract term.

• Policy and procedures templates save you time and money.

• Self-assessment checklists to help you attain and retain your accreditation status.

• Live and recorded webinars making the accreditation process flow more smoothly.

• Access to our patient satisfaction portal (included with each of our programs) allows you to benchmark your quality against other providers and provide useful data to potential referral sources.

• A three-year payment schedule makes budgeting for accreditation more workable.

•E xemplary Provider® designation makes you a leader in your community.

Providers immediately embrace our philosophy when they start working with us and see how our simplified, patient-centered, and providercentric standards enhance their existing business models. Our Exemplary Provider programs improve operations, streamline processes, and build more profitable businesses.

Exemplary Provider® Suite of Pharmacy Services Designed to Strengthen Your Pharmacy’s Performance & Consistency

n Accreditation Programs • Community Pharmacy (The Core of all our Pharmacy Programs) • CMS-Approved Medicare Part B — DMEPOS (Included With Community Pharmacy) • CMS-Approved Home Infusion Therapy (HIT) • Infusion/Sterile Compounding • Long-Term Care • Non-sterile Compounding • Patient-Centered Pharmacy Home™ • Retail/Immediate Care (In-store) Clinic • Specialty Pharmacy • TelePharmacy n Certification Programs • Clinical Disease Management • Communicable & Emerging Infectious Disease • DMEPOS Retailer • Immunization (Adult and Pediatric) • Point-of-Care Testing FA L L 2 0 2 3

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Medi-Dose

EPS ...thE right PrEScriPtion for PharmaciStS ®

EPS

High quality, safe and effective products for medication administration, preparation and dispensing...in stock for fast shipment worldwide.

Unit Do s Bar Co e, di Pharm ng, acy & Nursin g Sup Expert ply s!

Priced low and ready to go!

• Medi-Dose® Solid Oral Unit Dose Packaging • TampAlerT ® Liquid Unit Dose Packaging • MILT ® Software for Medication Identification and Bar Coding • LiquiDose® Labels • IV Additive Disposable Accessories • Steri-Dropper ® Sterile Ophthalmic Dropper Bottles • Compounding Products • Cleanroom Supplies • Ophthalmic Practice Accessories • Resealable and Ultraviolet Inhibitant Bags • Tamper-Evident Products • Bottles, Vials and Containers • Operating and Procedure Room Accessories • ShrinkSafe® Bands and Safety Products • Tapes and Labels • Maternity and Laboratory Products • Record Keeping and Identification Products • Storage and Transport Products

Visit our website for our EZ order system!

EPS

®

Exceptional Products and Service A Member of The Medi-Dose® Group

800.523.8966

MediDose.com

® ®

2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Medi-Dose, Inc./EPS, Inc. Your Community Pharmacy Supply Experts For over 50 years, Medi-Dose/EPS has been working with pharmacists to design and support cost-effective products, solving the specific needs of their pharmacies.

Robert Braverman 1971 Employees: Private Toll-Free Phone: (800) 523-8966 Phone: (215) 396-8600 Toll-Free Fax: (800) 323-8966 Address: 70 Industrial Drive Ivyland, PA 18974 Website: www.medidose.com Email: info@medidose.com

Product Specifications n Sterile I.V. Accessories • Safety Products • Labeling Products • Filtering Products • Dispensing Products

Company Background Medi-Dose/EPS was founded in 1971 when Milton Braverman, a former pharmaceutical company territory manager, saw the need for inexpensive, manual unit dose packaging.

He developed the Medi-Dose System to package, handle, and dispense predetermined amounts of medication so they would be accessible for one regular dose.

n Labeling • Pharmacy Auxiliary Labels • Liquid Packaging Labels • Tamper-Evident Labels

President: Founded:

Because of the continued success of the Medi-Dose System, Medi-Dose/EPS expanded its product line to include a full-line of compounding supplies, disposable products, liquid packaging, labeling, and oral syringes designed specifically for the pharmacy professional. We pride ourselves on being the “old friend of the family” and have long-standing products designed to meet the needs of your retail, community, and compounding pharmacy.

Product Overview n Products for the Compounding Pharmacist With Steri-Dropper Bottles, liquid packaging, oral syringes, labeling, safety products, and software, Medi-Dose/EPS is your pharmacy’s source for compounding supplies!

The science of pharmaceutical compounding poses unique challenges to pharmacists in the community setting. Whether caring for people or animals, pharmacists have to meet the stringent requirements of USP 797, 800, and other pertinent guidelines, address the unique concerns and conditions of their patients and do it economically and efficiently. Medi-Dose/ EPS compounding products are integral solutions helping you manage this vital but complex process while providing the care and protection your patients need.

n Steri-Dropper • Sterile Packs of Either Two or Ten Bottles, Tips, and Caps • Special Zinc Stearate-Free Resin • Four Sizes: 3, 7, 10, and 15 mL

n Safety Products • Care Giver Protection • Identification • Disposal

Additional Products We are the source for all your pharmacy’s ancillary products! Bags, bottles, trays, and totes are among a few of the many other supplies we carry.

Anything that’s necessary for proper handling in a retail pharmacy setting — you can count on Medi-Dose/EPS! Ordering Information For additional information, please call us at (800) 523-8966, visit our website at medidose.com, or email us at info@medidose.com.

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2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Noritsu Pharmacy Automation — Packaging Systems and Workflow Software for LTC, Central Fill, and Community Pharmacies Noritsu offers innovative multi-dose and unit-dose compliance packaging solutions for pharmacies of any size. With a company culture focused on being a key business partner to our customers, we tailor solutions to meet each pharmacy’s particular needs and goals.

CEO:

Toshitake Takahashi Founded: 1978 Employees: 200 Toll-Free Phone: (800) 521-8254 Phone: (714) 521-9040 Address: 6900 Noritsu Avenue Buena Park, CA 90620 Website: www.noritsu-rx.com

Company Background

n Noritsu Understands That Your Equipment is Business Critical We focus on reliability in our products, employees, and practices. This is why Noritsu has been a trusted partner to businesses for over 40 years.

Nationwide, many long-term care and central pharmacies entrust their operations to Noritsu solutions and support. n Noritsu Values the Voice of its Customers With input from our customers, Noritsu has a legacy of solving problems and advancing technology to help businesses achieve their goals. With a trusted technology partner, you’ll have peace of mind that allows you the freedom to focus on your customers. n Noritsu Solutions are Customized Every pharmacy is unique. We tailor solutions to fit your pharmacy’s workflow and to allow you to meet the needs of your customers.

We learn about your business, workflow, and goals before developing a solution with you. Contact us for a no-obligation discussion about your pharmacy and its potential with Noritsu’s automation solutions.

Product Overview

n Noritsu Packagers: Built to last, with speed and efficiency in mind, our extensive line of automated pill packagers truly offers something for every business. From high-production central fill pharmacies, long-term care pharmacies, and hospitals to community pharmacy operations, we have a solution that will not only fit your needs but streamline your workflow and efficiency. n Noritsu Medication Detection/Verification: Our innovative verification systems will drastically reduce the time your pharmacists spend checking medications. Pouch strips are continuously analyzed using a patented separation and imaging system that automatically detects and flags anomalies. Pharmacists can quickly check flagged pouches and entire rolls using our powerful and extensively customizable MDC workstation, improving throughput and accuracy with minimal need to physically handle pouch rolls. All orders are archived, making searching and building custom reports a breeze.

n Perfect Pouch: All of our pouch packaging systems include our incredibly versatile Perfect Pouch Printing System. Fully customize your pouches with over 50 key data points … patient info, Rx names, NDC, doctor info, and much more, even patient photos. Pouches are quickly and easily editable and can be assigned per facility to help give your customers exactly what they want from location to location. n Noritsu Tray Loading System: Increase production and efficiency of lesser-used and split pills using our unique tray loading system. Our tray system uses a system of intuitive LED guides and clears bins after each medication load to help operators quickly and accurately load trays. Multiple trays can be pre-loaded and will be inserted seamlessly into production thanks to our NexusRx software, which builds a production workflow behind the scenes to maximize efficiency. n Accessories and Materials: We offer a wide array of accessories and consumables for use in your production workflow. Pill splitters and counters, winders and unwinders, pouch material, even custom designed pill pouch boxes. Find out more by visiting our website www.noritsu-rx.com.

Testimonials

Imagine if your packaging equipment and workflow were a strategic selling advantage! Our customers understand the edge Noritsu gives them to satisfy their customers and to win new business.

“ One of our goals with this pharmacy was to bring ‘next gen’ technology and processes to the marketplace. Noritsu Medical became a great decision and a key business partner for us. They’ve helped us gain significant labor and operational efficiencies using their products, and their technical support is always there for us when we need it. They have become the best and most significant strategic partner I’ve ever selected.”

— Doug Smock/Owner, Infinity Pharmacy, Richardson, TX

“ We have been using automation for more than 10 years in our pharmacy.

With the installation of the Noritsu Medical Solution, we were able to expand our production capabilities while decreasing our workday, moving from more than two shifts of production to one shift. They have been a great partner for us.”

— Mik Blazier, Pharmacy Director of Operations, EverSpring Pharmacy, St. Louis, MO

Markets Served

Noritsu has developed solutions for many types of pharmacies: • Long-Term Care • Central Fill • Community • Nutraceuticals

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A D H E R E N C E PA C K A G I N G

& Q A

Lindsay Dymowski Constantino President & Cofounder of Centennial Pharmacy Services

Q&A

Q. What is adherence packaging?

Adherence packaging is a system that allows pharmacies to dispense medication in organized pouches or blisters that are customized to a patient’s specific medication regimen. The purpose of dispensing in adherence packaging vs. traditional bottles is to support patient medication adherence, making it easier for a patient to independently take the correct dose of their medication at the correct time of day.

Q. What are the benefits of adherence

packaging?

Adherence packaging offers benefits for patients, providers, and pharmacies.

Pharmacists are supporting patients beyond the pharmacy counter and into their homes by securely multi-dose packaging medications that patients would otherwise be left to organize on their own. This support creates a simplified medication management system for patients that offers greater adherence, fewer errors, and better outcomes.

By reducing the time and resources needed to manage complex medication regimens, pharmacies with an adherence packaging focus create an environment where providers and the pharmacy team collaborate to reach patient health goals and quality metrics better. Providers want to work with pharmacies who understand how to manage medications for the chronically ill, and pharmacies are uniquely positioned to ensure that those living with chronic conditions are being provided services that better support their goals. This collaboration is not only better for the patient but can also increase measured quality metrics for providers and pharmacies.

Workflow and Procedures: Are you willing to look at pharmacy differently?

Adherence packaging requires workflows and procedures, such as medication synchronization, that (once implemented) improve the pharmacy workday but takes time to organize and execute.

This workflow is very different from a traditional ‘bill-and-fill’ workflow and requires pharmacy teams to think ‘outside the box’ about how patients are managed.

Marketing: You know all the benefits of adherence packaging, but patients and providers require education on why dispensing medication in multi-dose packaging can be a better option. As my dad told me when we were preparing to install our first adherence robot — “That machine is not going to sell itself.” Do you have relationships with providers you can educate on an adherence program? Do you have long-time patients you trust to ‘trial’ the packaging and provide you with feedback? Be sure to have a marketing plan in place to start and grow your adherence program.

Q. What types of patients are good candidates for adherence packaging?

The most successful adherence packaging patients are those whose medication regimen is simplified for them to take their medications independently in the home setting they choose.

This includes patients with: multiple medications; complex chronic conditions; a history of medication non-adherence; and cognitive or physical impairments.

Q. How do I incorporate adherence

packaging into pharmacy workflow?

Q. How do I determine if adherence

packaging is right for my pharmacy?

As stated previously, incorporating adherence packaging technology into your pharmacy requires planning and preparation. Here are some tips to get started:

Determining if adherence packaging is right for your pharmacy requires careful consideration of several factors, including:

Choose the Right Technology: Research and select technology that meets the needs of your patient population.

Necessity: Do you have patients who are on complex medication regimens or are unable to manage their medications independently?

Do you have providers in your area who are looking for enhanced pharmacy support? Are you looking for a competitive advantage in your town?

Prepare Staff: The fact of the matter is your team may not be happy that you want to implement robots. Take time to listen to the concerns of your team, include them in the planning and preparation of the pharmacy and new procedures, and keep a positive work environment so they don’t feel as though their job is threatened.

Staff: Can your staff manage adherence technology? Do you have 40

the time and resources for training? Will your team embrace the adherence technology?

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Market, market, market! Even before your technology is installed, start sharing that you will provide adherence packaging to patients you’ve identified as good candidates. Reach out to providers and ask if you can provide them with information on your program. Create a social media or print campaign that targets the population you want to reach.

in adherence packaging?

Specific training requirements will depend on the type of technology you choose, but generally, the operations and safety of any adherence technology should be provided by the company you purchase your technology from. Your goal as a pharmacy owner is to make sure you have “buy in” from your team on your new technology and are providing your staff with what they need to educate patients on the technology, have discussions with providers who call and ask questions, and feel confident that adherence technology is the correct path for your pharmacy.

Q. How do I measure the success of my adherence packaging program?

Measuring the success of your adherence program is essential to evaluate its effectiveness and identify areas for improvement.

Some of my go-to metrics to measure success include: Quality Metrics: One of the primary goals of adherence packaging is to improve quality metrics. By closely following medication adherence metrics and CMS-measured metrics such as proportionof-days-covered, you can determine success and use improved metric numbers to market your adherence program.

Medication Errors: Adherence technology can help reduce medication errors by improving the accuracy of medication dispensing.

Patient Satisfaction: The overall end user of your packaging system is the patient. You can survey patients to gather feedback on their experience with your program, including ease of use and overall satisfaction.

Return On Investment: Adherence packaging can be a valuable revenue stream for your pharmacy. Not only can you bring in new patients with marketing and unique partnerships, but you’d be surprised with how many of your patients don’t fill their entire prescription regimen at your pharmacy! The packaging not only gives you an opportunity to transfer in scripts that you may not be filling but also for billable clinical work such as Comprehensive Medication Reviews.

It’s also important to remember that needing adjustments or getting a bad review doesn’t mean the program is unsuccessful.

Not every patient will be best supported with adherence packaging, and not every provider will like the technology you chose. That’s OK! You will learn more from the few negative interactions than if all were positive.

Q. How do I market my adherence packaging program?

Q&A

Q. What training will my pharmacy staff need

Workflow Efficiency: Adherence technology can help improve workflow by streamlining the dispensing process. You can measure workflow efficiency by tracking dispensing times, the number of prescriptions and/or patients, and the time it takes to operate the technology.

A D H E R E N C E PA C K A G I N G

Create a standard operating procedure. If you only formally create one document that outlines your adherence technology procedures, make it a standard operating procedure (SOP) to ensure consistency and efficiency in your workflow. Think about all the steps you take in your pharmacy today to fill a patient’s medication and what will be needed to switch from bottles to packaging. Some things you should be considering in your SOP’s are synchronization of medication, refills, billing, billing issues, and patient organization.

Marketing your technology and adherence program is essential to ensure your community is aware of the service and understands its benefits. Some of my favorite strategies include: Create Your Pharmacy’s Pitch: Every team member in your pharmacy should know a 30-second blurb on the technology and its benefits.

This message could be the same or different when speaking to patients vs. caregivers vs. providers but it should be an educational moment for the end-user when certain criteria are identified (such as a patient on six or more medications). Don’t forget that the team also needs to be able to follow up in more detail if required!

Display Signage: Posters, flyers, and floor stickers in high-traffic areas of your pharmacy, such as the waiting area and checkout counter, are a must. I also recommend stapling brochures to every prescription bag that leaves your pharmacy.

Collaborate With Healthcare Providers: Educating healthcare providers on your adherence technology can help providers identify potential patients that could benefit from your program. Identify specialty practices, home care agencies, and social worker groups in your community who you can reach out to.

BIOGRAPHY

Lindsay Dymowski Constantino, President & Cofounder of Centennial Pharmacy Services Lindsay Dymowski Constantino is president and cofounder of Centennial Pharmacy Services, a leading LTC-at-home pharmacy; The Centennial Group, a pharmacy management firm; and The LTC@ Home Pharmacy Network, an organization supporting pharmacies in LTC-at-home. Combining her over 15 years of pharmacy experience with her entrepreneurial spirit, Lindsay knows exactly what drives successful pharmacies, launches collaborative provider programs, and gets the attention of payers — and it’s not dispensing medications.

It’s how well you can support an organization’s goals to better health outcomes with patient-centric pharmacy care.

Passionate about the business of at-home pharmacy and its future in healthcare, Lindsay has presented at conferences, represented the industry in national media outlets, and currently sits on several boards committed to the advancement of the practice of pharmacy.

Outside of the pharmacy world, Lindsay is a wife, a mother of two sons, and a novice gardener.

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A D H E R E N C E PA C K A G I N G B u y e r ’ s G u i d e

ADHERENCE PACKAGING Buyer’s Guide AvKARE 615 North First Street Pulaski, TN 38478 (931) 292-6222 www.avkare.com Cardinal Health – Dispill 7200 Cardinal Place Dublin, OH 43017 cardinalhealth.com/en/services/retailpharmacy/patient-care-solutions/dispill.html Compliance Meds Technologies (CMT) 20855 NE 16th Avenue, Suite C-13 Miami, FL 33179 (855) 625-3837 cmtcares.com e-Pill Medication Reminders 49 Walnut Street, Building 4 Wellesley, MA 02481 (800) 549-0095 www.epill.com Euclid Medical Products 339 Mill Street Apple Creek, OH 44606 (800) 727-2543 euclidmedicalproducts.com Health Care Logistics P.O. Box 25 Circleville, OH 43113 (800) 848-1633 gohcl.com

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Information Mediary Corp. (IMC/eCap) 2259 Gladwin Crescent Ottawa, Ontario K1B 4K9 Canada (613) 745-8400 ext. 404 informationmediary.com InterLink AI 4610 S. 133rd Street, Suite 101 Omaha, NE 68137 (888) 872-5803 Interlinkai.com Jones Healthcare Group 3000 Page Street London, Ontario N5V 5H3 Canada (800) 265-1009 adherence.joneshealthcaregroup.com Medi-Dose 70 Industrial Drive Ivyland, PA 18974 (800) 523-8966 medidose.com Medical Packaging Inc., LLC 8 Kings Court Flemington, NJ 08822 (609) 466-8991 medpak.com Medicine-On-Time/CSS Health 11461 US Highway 301 N, Suite 101 Thonotosassa, FL 33592 (800) 722-8824 Ext. 803 medicineontime.com

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

MEMOTEXT 4416 East West Highway, 4th Floor Bethesda, MD 20814 (877) 636-6898 memotext.com Noritsu Pharmacy Automation 6900 Noritsu Avenue Buena Park, CA 90620 (800) 521-3686 noritsu-rx.com Pharmacy Automation Supplies 146 S. Pinnacle Drive Romeoville, IL 60446 (800) 798-1401 pharmacyautomationsupplies.com ScriptPro 5828 Reeds Road Mission, KS 66202 (800) 673-9068 www.scriptpro.com VUCA Health, a Lumistry Company 7025 CR 46A, Suite 1071 #345 Lake Mary, FL 32746 (866) 848-8822 vucahealth.com

Adherence Packaging www.RXinsider.com

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A D H E R E N C E PA C K A G I N G M a r k e t L e a d e r s

Visit RXinsider’s Pharmacy Market BUZZ to Research the Leaders in

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See what mRNA could do at aboutmRNA.com

mRNA could change the future of medicine

For over 13 years, Moderna has been researching how to deliver the greatest possible impact to people through mRNA medicines. mRNA is the messenger in our cells that could change how we fight illnesses. With its technology, Moderna is transforming medicine by researching and developing investigational mRNA vaccines and therapeutic approaches for infectious, rare, cardiovascular, and autoimmune diseases—even cancer.

© 2023 Moderna US-MRNA-2300068 06/2023

2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Moderna mRNA Platform Our mission is to deliver the greatest possible impact to people through mRNA medicine.

President:

Stephen Hoge CEO: Stéphane Bancel Founded: 2010 Employees: 3,900+ Stock Symbol: MRNA Toll-Free Phone: 866-MODERNA (866-663-3762) Phone: (617) 714-6500 Fax: (617) 649-3910 Address: 200 Technology Square Cambridge, MA 02139 Website: www.modernatx.com

Company Background ModernaTX, Inc. is a biotechnology company pioneering messenger RNA (mRNA) therapeutics and vaccines. Moderna’s mRNA platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and is allowing for the research and development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases, and auto-immune diseases.

Since our founding in 2010, we have aspired to build the industry’s leading mRNA technology platform, the infrastructure to accelerate drug discovery and early development, a rapidly expanding pipeline, and a world class team. Our pipeline includes development candidates for a range of mRNA-based vaccines and therapeutics; drug trials are ongoing for additional candidates progressing toward the clinic, and numerous discovery programs are advancing toward development.

of proteins. Each mRNA strand carries the instructions to make a specific protein. These instructions act as a “blueprint” for other cellular components to build proteins. An mRNA medicine provides the instructions the body needs to make a protein that could potentially prompt your immune system to prevent or treat a specific disease. This may enable the treatment of diseases that cannot be addressed currently with other existing technologies.

But mRNA is extremely fragile. So, the mRNA in medicine requires protection in the form of a delivery system, lipid nanoparticles (LNPs), the fatty bubbles we use to deliver mRNA into cells.

After it has done its job, the mRNA is broken down in the body given its fragility. Moderna is leveraging the flexibility afforded by our mRNA platform to research and develop investigational mRNA medicines to address a broad spectrum of viruses and diseases.

Sponsored by Moderna

Product Overview Moderna’s mRNA platform, with its speed, scale, and flexibility, is uniquely suited to tackle current and emerging pathogens that threaten global health. Moderna aims to revolutionize medicine and develop potential mRNA treatments in shorter periods of time for previously untreatable and emerging diseases. As its name suggests, mRNA is a messenger. It interacts with other components in cells that help create proteins. As the “workhorses” of cells, proteins are essential for maintaining health and preventing disease. The body makes over 100,000 different kinds

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Your Time Is Precious.

Make It Count.

Eyecon delivers peace of mind and instills confidence with precision counting that eliminates the burden of prescription filling with a 99.99% count accuracy.

Key Benefits:

VISIT OUR WEBSITE AND CONTACT OUR SALES TEAM FOR MORE INFORMATION.

2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Eyecon® — The Most Advanced Technology in Counter-Top Prescription Dispensing Automation The Eyecon with visual precision counting, eliminates the burden of prescription filling with a 99.99% count accuracy. It’s easy to access, has digital records for audits and patient claims present, speeds up the Rx filling process, reduces patient wait time, and increases accuracy of inventory and pill count.

Sales Manager:

Matthew Deeringer Founded: 2009 Employees: 1,000+ Toll-Free Phone: (866) 260-6540 Address: 1000 Armstrong Drive, Fairmont, MN 56031 Website: eyeconvpc.com

Company Background

Eyecon, a member of the Avery Weigh-Tronix Group, designs and manufactures counter-top automation for pill counting and Rx validation in pharmacy operations.

Eyecon developed the innovative machine vision based Eyecon for automated counting and prescription validation. The Eyecon is the first machine vision based pill counting and prescription system used to improve efficiencies in retail pharmacies.

Eyecon joined the Avery Weigh-Tronix family in January 2009. Avery Weigh-Tronix is a global supplier of force measurement devices that focus on weighing, counting, batching, and filling systems. Avery Weigh-Tronix is dedicated to the continued development of innovative products for the pharmaceutical industry and is proud of the benefits and value our products offer health care providers.

Product Overview

Building on the revolutionary technology of the original Eyecon, the Eyecon 9430 takes the system to the next level. Featuring a unique visual counting system, the Eyecon 9430 is faster and more accurate than manual counting, reducing tedium and freeing up employees to spend more time with customers.

Product Specifications

n Eyecon by Design • Platter Surface Area: 48" Sq. • Dimensions: 28" H x 11" W x 17.5" D • Screen: 7" Color LCD Flat Panel Touch Screen • Barcode Scanner: Integrated 1D and 2D Scanner • Supply Voltage: 100 VAC - 240 VAC • Frequency Range: 50/60 Hz • Current: 0.75 A • Temperature Range: 50-90 ºF • Connectivity: (2) USB, (1) Ethernet • Relative Humidity: Up to 70% at 90 ºF • Altitude of Use: Up to 6,000 Feet • Interfaces: Support for Over 35 PMS Interfaces Built-In • Accuracy: 99.99% Count Accuracy • Design: Open Flow, Easy to Clean • Warranty: Two Year Limited

How will the Eyecon help you?

• Safety Brings Peace of Mind. The Eyecon features automatic, visual warnings which notify the operator when specific situations occur.

• Wrong fill quantity; double-count and back-count; partial fills;

generic substitutions; Eyecon networked for success; connectivity; PMS integration; inventory updates; and telepharmacy.

• Physical Inventory: Reduce the time to complete a physical

inventory and cycle count by over 70%. Fast and exact counting along with digital recording.

• Unit of Use: Allows for the operator to record full bottles and non-pill inventory.

The capacitive touchscreen provides improved touch accuracy as well as support for multi-touch and pinch and zoom on a bright, widescreen, color display so more information can be displayed in a single view.

• Audit Reports: Allow staff to view multiple data points to verify

Eyecon is the first vision-based validation and pill counting system that also saves a photo of every transaction. If a count is questioned, the photo can be viewed and/or printed. Every pill is sequentially numbered and all the prescription data is annotated onto the photos.

features to continue to enhance the capabilities and ROI afforded by the Eyecon.

Features & Options

n Eyecon® is the preferred choice of pharmacies looking to: • Ease pharmacy workload.

• Improve pharmacy profitability.

• Focus on patient safety.

• Eliminate dispensing errors and enhance customer satisfaction.

• Reduce workplace stress.

• Improve work life balance.

accuracy and analyze various aspects of each prescription filled on the Eyecon.

• Quarterly Updates: Provide the latest drug database and new

Testimonial

“ T he first piece of equipment I purchased for my pharmacies was an Eyecon.

I have 10 Eyecons in my stores and cannot imagine what life would be like without them. They are an integral part of our processes and workflow!”

— Cliff Holt, R. PH.D, Owner of Utah Family Pharmacy, Hurricane, UT

Let’s Talk

To learn how Eyecon can bring your pharmacy to the next level, contact our sales department by calling (866) 260-6540, emailing EyeconOrders@awtx-itw.com, or visiting eyeconvpc.com.

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introducing the powerfully simple Dexcom G7 THE INDUSTRY-LEADING CGM SYSTEM

The most accurate CGM1 with an industryleading MARD2,3,*,† The simple CGM with a warmup 2x faster than FreeStyle Libre CGM systems2-4 The most covered CGM brand5 with 3x more Dexcom patients paying $0 than FreeStyle Libre patients6,‡

Smart devices sold separately. For a list of compatible devices, visit dexcom.com/compatibility.

TO ORDER, CONTACT YOUR PHARMACY WHOLESALE PARTNER PRODUCT COMPONENTS

PRODUCT NDC

QUANTITY

REFILLS

Dexcom G7 receiver

08627-0078-01

1

1 year

Dexcom G7 sensor

08627-0077-01

3

30 days

To learn more, visit: provider.dexcom.com/pharmacists

CGM = continuous glucose monitoring; MARD = mean absolute relative difference; NDC = national drug code. *MARD is a measure used most often to characterize the performance of CGM systems. The lower the MARD, the closer the CGM readings are to the comparison values.7 † Adults: 8.2% (vs. 8.9% for FreeStyle Libre 3). Children: 8.1% (vs. 9.4% for FreeStyle Libre 3). ‡ For those with commercial pharmacy coverage.

BRIEF SAFETY STATEMENT Failure to use the Dexcom G7 Continuous Glucose Monitoring System (G7) and its components according to the instructions for use provided with your device and available at https://www.dexcom.com/safety-information and to properly consider all indications, contraindications, warnings, precautions, and cautions in those instructions for use may result in you missing a severe hypoglycemia (low blood glucose) or hyperglycemia (high blood glucose) occurrence and/or making a treatment decision that may result in injury. If your glucose alerts and readings from the G7 do not match symptoms, use a blood glucose meter to make diabetes treatment decisions. Seek medical advice and attention when appropriate, including for any medical emergency.

References: 1. Dexcom, data on file, 2022. 2. Dexcom G7 CGM System User Guide, 2022. 3. Abbott FreeStyle Libre 3 CGM System User Guide, 2022. 4. Abbott FreeStyle Libre 2 CGM System User Guide, 2021. 5. Managed Markets Insights & Technology, LLC. MMIT Analytics, June 2022. 6. Data on file, IQVIA 8/21-8/22.

7. Heinemann L, et al. J Diabetes Sci Technol. 2020;14(1):135-150.

Dexcom is a registered trademark of Dexcom, Inc. in the United States and/or other countries. ©2023 Dexcom, Inc. All rights reserved. LBL-1003514 Rev001

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Manage Diabetes Confidently With the Powerfully Simple Dexcom G7 Dexcom G7 is the most accurate continuous glucose monitoring (CGM) system1 that leads to proven results.2-6 As the most covered CGM brand,7 Dexcom offers affordable care without compromising quality for the broadest audience of people with diabetes.

Features & Options

President & CEO: Kevin R. Sayer Founded:

Employees: Stock Symbol: Toll-Free Phone:

n Dexcom G7 Features

1999 > 8,000 globally DXCM (888) 738-3646

Company Background Dexcom is a pioneer in CGM. Since 1999, we have developed innovative technology that has transformed how people manage diabetes. Our products are part of people’s daily lives, empowering them to live confidently and feel more in control, free to pursue their dreams. We have more than 8,000 employees across the globe dedicated to creating life-changing CGM solutions.

Product Overview Dexcom G7 is the next-generation CGM system for patients with all types of diabetes, so they can more confidently manage it each day. Dexcom G7 is the simple CGM for effortless diabetes management. The low-profile, all-in-one wearable sensor warms up in only 30 minutes, faster than any other CGM on the market.* Users will receive real-time glucose readings automatically on their compatible smart device† or Dexcom receiver, no fingersticks‡ required. Dexcom G7 also offers a suite of customizable alerts that can warn of high or low glucose levels with a predictive low alert that can recognize potentially dangerous hypoglycemic incidents before they occur.

Dexcom G7 is the most accurate CGM system for reliable treatment decisions that lead to proven results.2-6 Dexcom G7 is clinically proven to lower A1C,2-6 increase time in range,3 reduce hyper- and hypoglycemia,3-4 and improve quality of life.8 Dexcom G7 is the preferred CGM of national payors on the pharmacy benefit. As the most covered CGM brand,7 Dexcom requires only one prescription for Dexcom G7 to be sent directly to the pharmacy for a quick, simple start and low out-of-pocket costs with three times more patients paying $0 for Dexcom CGM than FreeStyle Libre.9,§ 1

Dexcom G7 is an integrated CGM (iCGM) indicated for the widest age range and across diabetes types (type 1, type 2, and gestational diabetes). Dexcom G7 is covered by Medicare for qualifying patients.10,|| For more information on affordability programs, please visit dexcom.com/savings.

• 30-minute warmup, which is the fastest of any CGM on the market.* • Simple all-in-one sensor for easy application.11 • 60% smaller for comfortable, discreet wear.

• Only iCGM indicated for a wide range of ages, all types of diabetes, and during pregnancy.

• 10-day wear plus 12-hour grace period for seamless transition between sessions.

• The only CGM company with multiple automated insulin delivery (AID) system options available for use.12 • Now with Clarity integration, the #1 healthcare providerpreferred diabetes management tool.

• Back of upper arm wear for ages two years and older or the upper buttocks for ages two to six years.

• Smaller plastic components and packaging resulting in less waste than Dexcom G6.13

Testimonials Manage diabetes with confidence knowing: • 96% of patients say Dexcom G7 is easy to use.11 • Nine out of 10 Dexcom users stay on the product after one year.13 • Dexcom is #1 in patient satisfaction vs. other CGM brands.14,¶ Ordering Information

To order, please contact your pharmacy wholesale partner. Dexcom G7 is available to order from all major wholesalers. * Dexcom G7 can complete warmup within 30 minutes, whereas other CGM brands require up to an hour or longer. † Compatible smart devices sold separately. For a list of compatible devices, visit dexcom. com/compatibility. ‡ If your glucose alerts and readings from Dexcom G7 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions. § For those with commercial pharmacy coverage. ||Coverage criteria may vary by plan. ¶ Based on net promoter score (NPS) Dexcom 81 vs. Abbott 27 (Medtronic 10).

References: 1. Dexcom, data on file, 2022. 2. Welsh JB, et al. J Diabetes Sci Technol.

2022. Published online June 13, 2022. doi:10.1177/19322968221099879 3. Beck RW, et al. JAMA. 2017;317(4):371-378. 4. Beck RW, et al. Ann Intern Med. 2017;167(6):365374. 5. Martens T, et al. JAMA. 2021;325(22):2262-2272. 6. Laffel LM, et al. JAMA. 2020;323(23):2388-2396. 7. Managed Markets Insights & Technology, LLC. MMIT Analytics, June 2022. 8. Gilbert TR, et al. Diabetes Technol Ther. 2021;23(S1):S35-S39 9. Data on file, IQVIA 8/21-8/22. 10. Dexcom. Accessed February 24, 2023. https:// investors.dexcom.com/news/news-details/2023/Dexcom-G7-Continuous-GlucoseMonitoring-System-Will-Be-Available-to-Medicare-Beneficiaries-at-Launch/default.aspx.

11. Dexcom G7 CGM System User Guide, 2023. 12. Dexcom, data on file, 2023. 13.

Dexcom, data on file, 2022. 14. IQVIA, February 2022.

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MODERNIZE YOUR PHARMACY ALL-IN-ONE PAYMENTS & ENGAGEMENT PLATFORM

Would you like to pay with account ending xx342?

Reply Yes or No

COLLECT PAYMENTS BY TEXT INCREASE PATIENT ENGAGEMENT MITIGATE DIR FEES BY COLLECTING UPFRONT

Text Us (561) 404-1462

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All-In-One Payments and Text Messaging Platform

Everyware helps pharmacies harness text messaging, email, and hosted payment pages to enhance profitability and the patient experience.

Everyware acknowledges the intricacies of managing a successful pharmacy, and offers tools to simplify checkouts, expedite payments, and facilitate patient communication.

Founder & CEO: Austin Talley Founded:

2015 65 Toll-Free Phone: (844) 311-5597 Phone: (561) 404-1462 Address: 701 Brazos Street, Suite 541 Austin, TX, 78701 Website: everyware.com Employees:

Company Background Everyware is a leading payments, billing, and customer engagement company based in Austin, Texas. Everyware launched in 2015 with the mission to help businesses increase sales, mitigate merchant processing risk, and improve customer engagement through two-way text messaging. The company’s competitive merchant processing services, flexible integration options, and HIPAA, PCI, and SOC 2 secure technology powers thousands of businesses in every industry throughout the U.S. and Canada.

Product Overview The Everyware platform offers pharmacies simple, fast, and secure ways to take payments and text with patients. It saves pharmacies money by providing competitive processing and text messaging rates combined with an expansive suite of secure payments and messaging features for one low price.

Everyware works either alongside existing systems or can be integrated with existing technology through simple and secure rest APIs. By implementing Pay By Text with two-way HIPAA secure messaging, pharmacy patients are able to pay for orders more conveniently while pharmacy staff can provide unrivaled customer service.

Features & Options • Invoice by text or email.

• Batch invoicing with scheduled SMS reminders.

• Virtual terminal payments.

• Subscriptions and recurring payment plans.

• Hosted online payment forms.

• Two-way text messaging.

• Text us website widget.

• Payment and messaging dashboards and reports.

• SMS quick reply templates for staff.

• SMS appointment reminders.

• SMS campaigns.

• APIs for custom integration.

• No app download required.

Testimonial “ Everyware has changed the way we do customer service! With Everyware, patients can just pay with the payment link and that frees up reps to focus on longer phone conversations with the patients who have bigger questions, more complex needs.”

— AmEx Pharmacy

Ordering Information Visit Everyware.com for a product demo and free trial.

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CAS E S TU DY AFA PHARMACY’S JOURNEY TO AUTOMATED DISPENSING AND FULFILLMENT INTRODUCTION AND BACKGROUND

Jenny DeRose, Pharm.D Pharmacist in Charge ~ AFA Pharmacy

Omar Khokhar, Pharm.D Pharmacy Manager ~ AFA Pharmacy

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www.tensionautomation.com

Thirty Madison exists to deliver on healthcare’s biggest opportunities: access and affordability; patient outcomes; and patient experience. As such, the company’s specialized brands focused on personalized care for patients with ongoing conditions.

When Thirty Madison launched its first online order fulfillment center, AFA Pharmacy in Missouri City, Texas — their long-term vision was to leverage automation technology to meet projected volumes and create a better pharmacy experience for their patients.

That’s when they began looking for providers who could help them start working toward implementing automation, even though it would be some time before they needed it.

According to Omar Khokhar, Pharm.D, pharmacy manager for AFA, Thirty Madison chose Tension, a leader in packaging equipment and automation systems for the e-commerce and pharmacy industries, for several reasons. “Tension already knew their APIs could integrate with our upstream platforms because they’d worked with our pharmacy management software before,” he says. Tension was also known in the industry for having a cost-effective prescription fulfillment system that could process high volumes of unit of use drugs efficiently.

To build out Thirty Madison’s innovative mail-order pharmacy, Tension recommended its LDU-Flex Pharmacy System utilizing Tension’s LDU and backend WorkFlow Software (WFS) system. The LDU (Linear Dispensing Unit) is a unit of use picking, labeling, verifying, and dispensing machine that can process over 1,000 items per hour. The WFS software drives the LDU Flex Dispensing System. The AFA Pharmacy front-end software receives and processes orders, checks inventory and then sends orders to the Tension WFS. From there, the WFS orchestrates everything, managing all order routing to the LDU and to the dispensing, verification, packaging, and manifesting workstations in the workflow.

CAS E S TU DY

“

Tension’s software is just so good, it’s almost foolproof.

When you scan something – the software tells you exactly what to do next.”

Jenny DeRose, Pharm.D Pharmacist in Charge ~ AFA Pharmacy

THE WORKFLOW SOFTWARE SYSTEM Today, AFA operates out of a 40,000-square-foot facility that includes a warehouse and fulfillment center. Jenny DeRose, Pharm.D, AFA’s pharmacist in charge, says the pharmacy — which specializes in hair loss treatments and prescriptions covering conditions such as birth control and hair loss as well as migraine treatments and migraine prescriptions — currently processes 4,000 to 5,000 orders daily. “It wasn’t always like this,” she explains.

“At first, we weren’t processing anywhere near that number of orders, we knew we weren’t ready for automation right away.” At the same time, however, the team at AFA was eager to get started with Tension’s WFS — even before they installed the LDU, which would ultimately automate processes.

“It wasn’t really their standard operating procedure,” DeRose says, “But Tension agreed to let us use the software to fulfill orders manually until we installed the LDU.” To do that, the company developed an entire manual pharmacy using the Tension WFS that mirrored what the automated workflow would eventually look like. They started by analyzing the specs for AFA’s fulfillment center, making recommendations on how best to configure the workstations and processes. “They even coordinated with our contractors to make sure all the specifications we needed to accommodate the workflow were clear,” says Khokhar.

DeRose adds that the company also helped make sure the system was futureproof.

“In addition to automating, we knew we wanted to install Parata machines and potentially add cold chain to our processes at some point,” she explains. “So, Tension was sure to carve out space for us to implement these when we are ready.”

LDU FLEX WITH WFS AUTOMATED DISPENSING Gaining experience with the WFS user interface before installing the LDU was invaluable for AFA, says Khokhar. “It gave us so much insight into best practices in terms of packaging, verification, and shipping that implementing the automated process was seamless.” So once order volume began to increase steadily — they felt ready to install the LDU Flex System.

Not much changed from a software or workflow standpoint, explains Khokhar. “The only different bit of software introduced was related to the LDU — and even then, Tension held our hand through the whole process.” In fact, Tension’s lead developer stayed on-site for about four weeks once the LDU was operational to ensure everything went as smoothly as possible. “He told us from the beginning, it’s a new system that is learning you as much as you are learning it — and there will be hiccups.”

This level of support is something DeRose didn’t quite expect. “Everyone at Tension is incredibly responsive,” she says. For example, at one point, the pharmacy was experiencing some small errors with its conveyor transition arms. When the provider for the conveyor couldn’t figure out the errors, one of Tension’s coders stepped in to troubleshoot. “Even though I know they have other clients — I always feel they are completely dedicated to us.”

www.tensionautomation.com

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CAS E S TU DY

“

Any ask we have – Tension always makes it happen. That’s how we know this system will always be able to evolve with our business.”

Omar Khokhar Pharmacy Manager ~ AFA Pharmacy

Tension reps now visit AFA quarterly for regular maintenance on the LDU and conveyor system. Khokhar adds, they are always available for one-off visits to resolve a specific issue.

HOW THE AUTOMATED PROCESS WORKS Thirty Madison’s upstream platform is connected to the WFS at AFA so it can push orders to the pharmacy for fulfillment. With this, once orders have been processed by Thirty Madison they go directly to the WFS to be routed to the LDU and other workstations.

Depending on what’s in the order, the LDU will dispense the medications. AFA has operators behind the LDU who stock the channels to be sure there is always enough product and at the front side of the LDU to handle any dispensing issues.

Once products are dispensed out of the LDU into totes, they go to a manual dispensing workstation. This allows for slower moving medications to be added to the order if they weren’t stocked in the LDU. It’s also where anything that needs to be hand counted is dispensed. After the dispensing and labeling stations, the order moves on to pharmacist verification — where a pharmacist physically checks the order to ensure the right products have been dispensed. The WFS also allows for virtual verification. From here, the order goes on to packaging, where operators choose the most appropriate packaging, whether bubble mailers or boxes. They then pack the order along with all required documentation such as patient leaflets and medication guidelines — and send it off to the shipping workstation.

“Tension’s software is just so good, it’s almost foolproof,” says DeRose. “When you scan something — the software tells you exactly what to do next.” Khokhar agrees, saying the software is so intuitive it’s almost impossible to make a misstep.

ENHANCED VISIBILITY INTO INVENTORY Tension’s WFS includes a customizable dashboard that companies can use to for ata-glance visibility into their operations. For AFA, the dashboard focuses on tracking inventory and monitoring what orders have been fulfilled. Initially, the data only included the name of the patient and the products received. As orders increased, Tension added a tracking number to the dashboard and eventually added the patient’s address and the lot expiration date. AFA uses this information to see what they’ve dispensed throughout the day — to manage inventory and ensure they hit output targets. “Tension has been very accommodating in customizing our interface for us,” says DeRose. “They’re always happy to add things as we define our process a little bit more,” Khokhar adds.

When Thirty Madison launched AFA Pharmacy, they had a vision for where they wanted to go — and that’s where they started with Tension. “When we began working with the software and saw the business growing in a way we didn’t necessarily anticipate, we realized we had to pivot,” Khokhar explains. No matter what it was, even if it was outside the original scope of the project, Tension always said, ‘Anything is possible.’ “Any ask we have — Tension always makes it happen,” he says. “That’s how we know this system will always be able to evolve with our business.”

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www.tensionautomation.com

Tension WorkFlow Software The innovation to grow. The partnership to succeed.

With Tension’s WorkFlow Software, you’ll have access to advanced automation features that enable accurate and fast prescription processing. This revolutionary workflow management system allows you to easily process fully confirmed prescription order requests through simple, one-task workstations. From dispensing to verification, packaging, and manifesting, we’ve got you covered. Boost efficiencies in the back-end while providing a superior patient experience overall.

Trust in Tension to revolutionize your pharmacy operations.

CORPORATE: 819 East 19th St., Kansas City, MO 64108 MANUFACTURING: 3250 Quentin St., Aurora, CO 80011 MAIN: 888.367.4660 EMAIL: info@tension.com

From Walls to Counters to Rooms

We Do It All!

Modular and High Density For over 50 years, Uniweb, Inc. has manufactured domestically delivering durable products in weeks - not months.

Uniweb has proven to increase inventory capacity by 30% and reduce project costs by 15-20% over conventional millwork solutions. Designed with fewer components and engineered

with tight tolerances, Uniweb products are high density, will not rip or tear, and exceed stringent UL standards.

PreWired Rooms & Counters: UL listed, engineered, and factory built. All connecting cables provided.

Electrical outlets per your specification; regular, ISO, utility, clean, dedicated.

Future Ready Need more space or a change in operations layout? You are not locked into your original design.

Room sizes, counter run configurations, and accessories are unlimited!

Corona CA American Made since1970

uniwebinc.com 800.486.4932

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RX Rooms, Counters, and Retail Fixtures Expertly Crafted by Uniweb, Inc. Since 1970, Uniweb, Inc. has been factory-made domestically, delivering durable products in weeks, not months. They manufacture all-steel pharmacy systems, softened with unlimited choices of millwork décor and fabric panels.

Founded:

1970 Employees: 100+ Toll-Free Phone: (800) 486-4932 Address: 222 South Promenade Avenue Corona, CA 92879 Website: www.uniwebinc.com

Company Background

n Uniweb is the Multi-Tool of the Fixturing Industry Uniweb offers various products for retailers looking to expand their pharmacies without dramatically increasing space allocation. Uniweb RX systems hold more products in the same footprint over conventional systems, boosting profits!

Uniweb collaborates with designers and store personnel to craft visually appealing and practical pharmacies and consult spaces. They offer customizable surface options, materials, colors, and finishes coordinating with the surrounding store interiors.

Product Overview

Uniweb offers a wide range of versatile and modular solutions utilizing every inch of space with flexible room configurations, RX storage bays, and accessories. Designed with fewer components and engineered with tight tolerances, Uniweb’s American-made products exceed UL standards, deliver high-density storage, and will never rip or tear! Whether it’s new construction or renovations, Uniweb offers comprehensive line fixture solutions: • Complete Modular Rooms • Clean-line Wall Storage Panels and End Caps • Consultation and Health Clinic Spaces • Will Call, Check-Out, and Queuing Systems • Workstations, Countertops, and Under-Counter Accessories • Locking Cabinets and Gondolas • OTC Systems and POP Displays • And So Much More The walls, counters, cabinets, shelving, and accessories provide infinite versatility while allowing you to design and equip your space for expandability and appearance at an affordable price.

Features & Options

n Why Use Uniweb RX Systems?

Uniweb is synonymous with flexibility and durability. Retailers can futureproof their existing space by employing more profitable, high-density fixtures. These long-lasting units can be easily updated and reconfigured,

ensuring your space grows with your sales demands. Uniweb products are prewired with data and electrical, and are easy to install, reducing administrative and construction costs.

Uniweb RX bays maintain uninterrupted inventory shelving, with no breaks between or behind bays, and accommodates the tallest bottle, meaning no wasted space. Pharmacy staff does not need to remove drugs from the RX tray when repositioning on the panel. This system will increase product storage by a minimum of 17% and, in some cases, by as much as 50%. Uniweb RX Systems are the smart choice for any retailer looking to optimize their space and increase profits.

Most importantly, Uniweb takes pride in its commitment to domestic sourcing and operations. From design to installation, Uniweb ensures that each room or fixture meets retailers’ operational requirements, helping merchants achieve their sales goals.

Product Lines

n Beyond The Pharmacy.

Looking to give your store a fresh new look? Uniweb’s Retrofit Crew can help!

Our retrofit options allow you to increase product facings without changing your existing fixtures.

Variety Panel: Continuous channels and no upright interruptions.

This all-steel merchandiser increases product facings by 17% or more!

Easy to install. Attach appropriate brackets and insert them into your existing upright unit.

Allied Panel: Short insert hooks welded onto the panel frame allow

panels to lock into existing uprights easily. Panels may also extend beyond gondola height, creating additional merchandising space.

Insert Panel: Replaces torn and inefficient pegboard. Simply remove

pegboard and insert Uniweb into existing store uprights, permitting the use of existing shelving.

Pushing Density To The Limit!

Markets Served

We serve pharmacies, hospitals, clinics, general retail, universities, veterinarian offices, and convenience stores.

Ordering Information

Choose Uniweb for top-quality shelving and accessories made in the USA. Our expert sales team will help you find the best options. Contact us at (800) 486-4932 or visit uniwebinc.com to learn more. We’re here to help with any challenges you may have.

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The Optimal Temperature You Need, the Cold Storage Brand you Trust American BioTech Supply (ABS) is more than just a provider of purpose-built refrigerators and freezers; we are your dedicated partner. ABS is committed to delivering top-quality, critical cold storage solutions for vaccines that safeguard public health.

At ABS, our focus goes beyond making a sale – we prioritize building a long lasting relationship, ensuring your vaccine storage needs are met with unwavering quality and expertise.

First to offer cold storage solutions certified to the NSF/ANSI 456 Standard

Fastest Lead-times in the industry

Largest selection of cold storage certified to the NSF/ANSI 456 Standard

American BioTech Supply | americanbiotechsupply.com | 800.648.4041

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American BioTech Supply — The Optimal Temperature You Need, the Cold Storage Brand you Trust The NSF/ANSI 456 Standard for vaccine cold storage ensures that certified units protect pharmaceuticals at optimal temperatures, prioritizing patient safety, preventing waste, lowering energy costs, and allowing for peak delivery of vaccines.

President & CEO: Laura Steiner Founded:

1994 150+ Toll-Free Phone: (800) 648-4041 Phone: (843) 821-8010 Address: 125 Varnfield Drive Summerville, SC 29483 Website: americanbiotechsupply.com Employees:

Company Background American BioTech Supply (ABS), a Horizon Scientific, Inc. brand, provides a full range of temperature-controlled equipment to our customers across the healthcare, laboratory and clinical research, pharmaceutical, and industrial segments. The extensive portfolio of quality products ranges from small capacity countertop refrigerators and freezers, including special purpose, applicationspecific models, as well as cryogenic freezers for long-term sample preservation. Ensuring customer requirements are met, all products are designed in a variety of configurations, from general purpose cold storage to medical and pharmaceutical storage with stringent temperature performance requirements. With over 25 years of experience, American BioTech Supply excels at quickly developing customer solutions at competitive price points while providing industry-leading service levels. The American BioTech Supply advantage includes a comprehensive array of products and services to meet your temperature-controlled storage needs, an industry leading warranty, a dedicated support team, and many models are available from in-stock inventory and ready to ship.

Product Overview American BioTech Supply is an active member of the committee that developed the NSF/ANSI 456 standard, and our units incorporate the state-of-the-art technology specified by the CDC. We have the largest selection of cold storage certified to the NSF 456/ANSI standard adhering to the specifications regarding temperature consistency, unit design, and product features.

Refrigerator and freezer models in compliance with this standard provide a new level of vaccine preservation, optimizing cold storage performance and maximizing safety.

ABS offers both small capacity, undercounter models, as well as large capacity, upright units that meet or exceed the NSF 456/ ANSI Standard for vaccine storage. Our growing portfolio of models are tested and certified by a third-party laboratory to ensure all requirements are met. Rigorous testing covers the construction details, controller requirements, and temperature variation of each certified unit.

These premium models include user-friendly digital temperature displays for precise readings, audible and visual high/low temperature excursion alarms for added security, and self-closing doors to ensure temperature recovery after door openings. With American BioTech Supply, each vaccine dose experiences the highest level of protection providing your facility and patients with peace of mind.

Features & Options • Compliant with the thermal performance requirements as defined in the NSF/ANSI 456 Standard for Vaccine Storage.

• UL, C-UL, ETL, C-ETL Listed (either single or dual agency listings).

• Various configurations available including undercounter, countertop, and large capacity upright models ranging from 1 to 49 cu. ft. to accommodate diverse facility needs.

• Parametric, microprocessor temperature controller with LED display and 0.1° C resolution for superior temperature control, verification, and recovery.

• High/low temperature alarms with audible and visual indicators for exceptional product security.

• Utilizes EPA/SNAP compliant, hydrocarbon, natural refrigerants that are environmentally friendly and lowers energy expenses.

• Temperature monitoring device included that complies with the

current CDC guidelines, with three-years certification of calibration, “buffered” probe in the product simulated solution, min/max memory. °F/°C switchable, and field installable.

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No more misaligned blisters and labels!

With EZ Grid’s locator pins, you achieve precise label-to-blister alignment every time.

Blisters and label sheets are designed in 5 x 5 grids for tablet repackaging without waste.

Superior performance testing! Blister and label combinations meet USP <671>.

GoHCL.com • 1.800.848.1633

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EZ Grid™ From Health Care Logistics® Puts an End to Misaligned Blisters and Labels Built-in locator pins ensure precise label-to-blister alignment every time you repackage tablets or batch process prescriptions.

President & CEO: Gary Sharpe Founded:

1978 300+ Toll-Free Phone: (800) 848-1633 Phone: (740) 477-3755 Address: P.O. Box 25 Circleville, OH 43113 Website: GoHCL.com Employees:

Company Background What began in 1978 as a garage-based business at the home of HCL® owner Gary Sharpe now encompasses five well-equipped facilities in central Ohio and reaches customers around the globe.

Employment has grown too, with more than 300 employees now dedicated to the company’s mission of providing unmatched customer service. Sharpe discovered early in his career the need for healthcare products in sizes, quantities, and materials not readily available and was determined to deliver. And has he ever. Today HCL’s inventory includes more than 9,000 different products all designed to provide “Special Answers to Special Problems.”

Most of these items are maintained locally in more than 320,000 square feet of warehouse space and meet the supply needs of hospitals, pharmacies, chain drug stores, pharmaceuticals, and many other facets of healthcare.

Product Overview n EZ Grid™ Unit Dose Packaging System Achieve precise label-to-blister alignment every time you repackage tablets or batch process prescriptions with our exclusive EZ Grid unit dose packaging system. Sheets for blisters and labels are available in 5 x 5 grids so there are no unused pieces and no waste to discard. The system is designed around a sturdy aluminum frame with two locator pins. It allows you to choose your inserts (pick from round, slot, and square; all are interchangeable), then choose the matching blister and label combination that meets your Class A or Class B package requirements. Select only the pieces that apply to your process. Blister and label combinations meet USP <671> so you can be confident in the quality of your unit dose package from start to finish.

HCL® by Design Our manufacturing division encompasses 120,000 square feet of space dedicated to making exactly what you need. Because production capabilities are virtually unlimited, we can help healthcare professionals solve problems and improve performance, accountability, and reliability in ways previously unthinkable.

Additional Product Lines • Unit Dose • Storage • I.V. Accessories and Injectables • Compounding and Dispensing • Seals • Plastic Bags • Refrigerators, Freezers, and Accessories • Temperature Monitoring • Infection Prevention • Carts and Accessories • Pharmacy Supplies • Crushers, Cutters, and Organizers • Error Prevention Markets Served • Central Supply/Purchasing/MM • Emergency Department • Facilities/Engineering/Maintenance • Infection Control/Sterile Processing • Labs/Clinical • Nursing • Oncology/Hematology/Infusion • O.R. • Pharmacy • Surgery Center Ordering Information

We offer small package quantities, no order minimums, free samples, and ship most orders the same day. Our hassle-free return policy allows you to return any product, at any time, for any reason. Connect with our live chat team from 8 a.m. to 8 p.m. EST, Monday through Friday.

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T R A D E S H O W & M E E T I N G E v e n t Calendar

UPCOMING EVENTS TRADE SHOWS, MEETINGS, & EXPOSITIONS RXinsider’s Virtual Pharmacy Trade Show 24 / 7 / 365 450+ Booths, 89 Aisles www.rxinsider.com NASP 2023 Annual Meeting & Expo September 18-21, 2023 Gaylord Texan Resort and Convention Center Grapevine, TX naspnet.org/annual-meeting Compounders on Capitol Hill September 19-20, 2023 Hilton National Mall Washington, DC a4pc.org/cch NCPA Annual Convention October 14-17, 2023 Orange County Convention Center Orlando, FL ncpa.org/annual-convention

ECRM — Specialty Pharmacy/Distribution Session November 5-7, 2023 Marriott New Orleans New Orleans, LA ecrm.marketgate.com/ Sessions ECRM — Pharmacy Technology, Services, Supplies, and Automation Session November 6-8, 2023 Marriott New Orleans New Orleans, LA ecrm.marketgate.com/ Sessions ASHP Midyear Clinical Meeting and Exhibition 2023 December 3-7, 2023 Anaheim, CA ashp.org/Meetings-andConferences/MidyearClinical-Meeting-andExhibition 340B Coalition Winter Conference January 29-31, 2024 San Diego, CA 340bwinterconference.org Continued on pg. 67

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ASCP Annual Meeting & Exhibition October 26-29, 2023 Gaylord Palms Resort & Convention Center Kissimmee, FL www.ascp.com/annual

R E TA I L / C O M M U N I T Y • S P E C I A LT Y • LT C

Since 1940, the American College of Apothecaries has empowered passionate pharmacy professionals to provide exceptional patient care in thriving community practices. acainfo.org/joinaca

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BCGP RECERTIFICATION JUST GOT EASIER As a pharmacist who serves aging patients, you are often the last line of defense for a population that is at a significantly higher risk for medication-related problems. Your service as a clinician and patient advocate deserves support and recognition. ASCP salutes your efforts!

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The following benefits are FREE with an ASCP Membership: • Access to the COVID-19 resource center including important Operation Warp Speed updates • Online access to The Senior Care Pharmacist, ASCP’s award-winning, peer-reviewed journal • Biweekly issues of ASCP’s eNewsletter, ASCP Now • Members-only access to articles, guidelines, and other helpful information in ASCP’s online Practice Resource Centers • Free upgrade to get listed on ASCP’s Senior Care Pharmacist Directory • Members-only access to select toolkits and ASCP’s blog • Access to post or find jobs on ASCP’s Career Center • Members-Only Focus Groups for individuals in the same practice setting

ASCP 2023 ANNUAL MEETING & EXHIBITION October 26-29, 2023 Gaylord Palms & Convention Center Kissimmee, Florida ascp.com/annual

With 80+ aisles, the Virtual Pharmacy Trade Show is pharmacy’s one-stop destination to research and connect with leading providers of products and services.

RXinsider.com

TRADE SHOWS, MEETINGS, & EXPOSITIONS ECRM Health System/ Institutional Pharmacy Session June 10-13, 2024 Location TBA ecrm.marketgate.com/ Sessions/Category/ HealthSystems

Continued from pg. 62

APhA 2024 March 22-25, 2024 Orlando, FL pharmacist.com/ Conferences/AnnualMeeting NACDS Annual Meeting April 27-30, 2024 The Breakers Palm Beach, FL Annual.nacds.org Asembia’s AXS24 Summit April 28 - May 2, 2024 Wynn & Encore Las Vegas Las Vegas, NV asembiasummit.com

McKesson ideaShare 2024 June 23-26, 2024 New Orleans, LA Mckessonideashare.com Cardinal Health RBC Date TBA Chicago, IL rbc.cardinalhealth.com

T R A D E S H O W & M E E T I N G E v e n t Calendar

Behind Every Good Pharmacist ... is a Great Resource.

UPCOMING EVENTS

ASHP Summer Meetings and Exhibition June 8-12, 2024 Portland, OR ashp.org/meetings-andconferences/summermeetings-and-exhibition

For listing and advertising details, please contact sales@RXinsider.com or call (800) 972-2083.

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Take Your Purchasing & Operational Strategy to New Heights with Innovatix INNOVATIX MEMBER BENEFITS EXTEND BEYOND THE SIGNIFICANT SAVINGS WE PROVIDE. While group purchasing is at the core of what we do, Innovatix is committed to developing programs that help our members thrive.

Leveraging the resources of our parent company, Premier, Inc., our suite of pharmacy operations improvement programs are designed to address your operations needs without distracting from your main mission — providing high-quality patient care.

Our suite of pharmacy operations improvement programs provides solutions in the following areas

Rx claims adjudication

Medicare Part D reimbursement

Continuing education

Clinical surveillance technology

Regulatory & legislative advocacy

To join our GPO or to learn more

about our suite of pharmacy operations improvement programs, visit us at innovatix.com,

email info@innovatix.com, or call

(888) 258-3273.

2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

Strategic Purchasing and Operations Improvement Solutions by Innovatix Innovatix offers differentiated, high-quality group purchasing and consultative services. We help members maximize their overall financial performance by providing the resources and educational support needed to enhance the delivery of quality patient care.

Founded:

1993 Stock Symbol: PINC Toll-Free Phone: (888) 258-3273 Address: 13034 Ballantyne Corporate Place Charlotte, NC 28277 Website: www.innovatix.com

Company Background

Innovatix is a national group purchasing organization that provides strategic purchasing solutions and operational support to help pharmacies and other providers across the continuum of care thrive. We supplement our industry-leading purchasing program with a consultative approach, in-depth analytics, vast healthcare expertise, and value-added and feebased services specific to our members’ needs. Innovatix works tirelessly to deliver savings and value to members.

Product Overview

Innovatix offers one of the most extensive, competitive purchasing portfolios available today. We provide members access to an $82 billion purchasing portfolio comprising 3,000+ contracts through over 1,400 suppliers.

Value-Added Services

Innovatix member benefits extend beyond the significant savings we provide through our group purchasing services. While group purchasing is at the core of what we do, Innovatix is committed to offering additional value to help our members grow and excel.

• Innovatix Educational Institute: Each month, Innovatix offers free accredited Continuing Education (CE) opportunities. Members can take advantage of these learning sessions from the convenience of their own computers.

•G overnment Affairs: To help our members navigate the complex healthcare regulatory environment and ensure that their concerns are properly addressed, the Innovatix Government Affairs Program has continued to develop as an important value-added service, particularly for our long-term care and infusion pharmacy members. We keep members informed and advocate on their behalf, working closely with national advocacy organizations.

• Clinical Experts: Innovatix staff includes clinical pharmacists and physician consultants who provide members with best practice studies, disease state management information, formulary management, and medication error reduction strategies.

Pharmacy Operations Improvement Programs

Our suite of pharmacy operations improvement programs are designed to address your operations needs without distracting from your main mission — providing high-quality patient care.

•P referred Provider Network: Successfully navigating Medicare Part D to maximize reimbursement on Medicare prescription drug benefit claims is a major challenge for many pharmacies today.

The Preferred Provider Network provides pharmacies access to Medicare Part D contracts with the nation’s largest prescription drug plans and pharmacy benefit managers.

• Scriptmax®: Offers the most complete pharmacy claim support in the industry. Through a comprehensive suite of pre-edit, post-edit, and reconciliation services, Scriptmax empowers pharmacies with actionable claims review data during every step of adjudication.

•P INC AI™ Clinical Surveillance for LTC Pharmacies: Our clinical surveillance capabilities provide a comprehensive, real-time workflow solution for infection preventionists and clinical pharmacists. The technology can help detect, manage, control, and alert to improper treatment of infection-related conditions during COVID-19 and beyond by enabling: 1) automated alerts, including COVID-specific alerts, for patients suspected or confirmed for infections; 2) automated flags on patient records to allow for robust tracking of patients in an outbreak group; 3) comprehensive documentation forms, including a custom set specific to COVID-19 and routine infections such as Methicillin-resistant Staphylococcus aureus (MRSA), Clostridium difficile (C. diff), and urinary tract infections (UTIs); 4) electronic submission of infections to the Centers for Disease Control and Prevention’s (CDC’s) National Healthcare Safety Network (NHSN) system.

Key Business Partners

Innovatix is a wholly-owned subsidiary of Premier, a healthcare improvement company uniting an alliance of over 4,400 U.S. hospitals and more than 250,000 other provider organizations.

Ordering Information

Innovatix GPO membership is free. To learn more about our group purchasing services and suite of pharmacy operations improvement programs, visit www.innovatix.com, email info@innovatix.com, or call (888) 258-3273.

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2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

RxMedic (ARS) by Suncrest Solutions — Your Automated Will-Call Solution

Revolutionize your pharmacy operations with Suncrest Solutions’ Automated Retrieval System (ARS). With over a decade of industry experience, our team of experts has streamlined the retrieval process, delivering substantial time and cost savings while alleviating frustration.

Hang-Up Bags ARS utilizes transparent pharmacy hang-up bags made of robust 8-mil plastic, allowing for effortless visual identification of contents. These bags form the backbone of the ARS, converting your will-call setup into a fully automated system. The bags’ handles are integrated with a light-up feature, powered by two watch-sized batteries with a lifespan of 18-24 months, ensuring easy identification and retrieval.

President & CEO: Joel Flaker Founded:

2010 Employees: 10 Phone: (801) 754-1297 Address: 51 West Center Street #214 Orem, UT 84057 Website: suncrestsolutions.com

Company Background Established in 2010, Suncrest Solutions is the brainchild of founder Joel Flaker, a former pharmacy software professional with over a decade’s experience and a degree in computer science and software development. He foresaw an opportunity to transform and simplify will-call systems within pharmacies, and thus, Suncrest Solutions was born.

Automated Retrieval and Light Guided Will-Call ARS is adept at instantly locating prescriptions, thanks to the light guided will-call feature. This system not only effectively manages prescriptions but also automates return-to-stock processes, delivering realtime updates. This functionality is amplified by the seamless integration with your existing pharmacy management system, leading to accurate, efficient, and reliable retrieval, illuminated by the light-guided will-call system.

Simple Solution ARS is not just a product; it’s a comprehensive bin management solution and a strategic partner for your pharmacy. Guided by simplicity, ARS enables you to scan prescriptions, hang them in light-up bags, and walk away. This system revolutionizes will-call management, making it effortless and efficient.

Over the past decade, Suncrest has made significant strides in the industry with its automated will-call system and hang-up bag systems. Both solutions are recognized for their simplicity, seamless integration, and straightforward installation. They’ve not only gained momentum but also garnered respect, effectively simplifying complex will-call processes in the industry.

Embrace the future of pharmacy operations with ARS, the intuitive, user-friendly light guided will-call solution designed with your pharmacy’s needs at heart.

Eighteen months ago, Suncrest took a major leap forward by acquiring the Suncrest Lighted Bag solution, an innovation that perfectly complements our HangRx system. This strategic move revolutionized the will-call system, bringing Flaker’s original vision to fruition. Today, ARS is drawing significant attention, creating a buzz at every show it attends.

The ARS system is more than just an automated will-call solution. It’s a testament to our dedication to making pharmacy processes simpler and more affordable. With its easy-to-use interface and cost-effective structure, Suncrest is indeed creating waves, reinforcing our commitment to revolutionizing pharmacy operations.

Join the revolution with Suncrest Solutions, where we simplify the will-call processes, one pharmacy at a time.

Product Overview Introducing RxMedic (ARS), a state-of-the-art will-call solution revolutionizing pharmacy operation. This light guided will-call system streamlines workflows, minimizes errors, and elevates willcall management and tracking.

Testimonial “ RxMedic’s ARS provides peace of mind regarding patient safety not found in other will-call systems. It’s helped us utilize the tools in our pharmacy management system better.”

— Eric Russo, Director of Clinical Services at Hobbs Pharmacy, FL

Ordering Information Don’t let your pharmacy fall behind. Transform your will-call process today with RxMedic. Visit us at www.RxMedic.com or call us to start your journey toward efficient and error-free pharmacy operations. The future of pharmacy is here, and it starts with RxMedic. Contact us now!

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Aging at Home: The

Future of Long-Term Care

Initially fueled by the pandemic, the world has seen a large increase in the number of patients “aging in place” in the comfort of their own homes.(1) A survey conducted by AARP demonstrated that most Americans are able to stay healthy and connected to their communities, avoiding having to move into a long-term care (LTC) environment.(2) The switch from LTC facilities to at-home services has opened the door to a multitude of challenges for pharmacies in defining LTC.

Underappreciation of LTC Pharmacists: From a Care Team and Payer Perspective

The pandemic and subsequent increase in patients aging at home has highlighted the role of a pharmacist as a key player on the LTC team, yet they are still undervalued by many. Pharmacists in LTC settings have a myriad of responsibilities ranging from monitoring of conditions to medication management.

Understanding the role of a pharmacist will help increase awareness of their worth and, in turn, may increase their value deemed from payers. Many pharmacies providing LTC services are still not classified or reimbursed for their level of service, as payment models are based on patient location, not service provided. Many pharmacies offer delivery of prescriptions by mail or courier and are labeled as a mail-order pharmacy 72

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despite the fact that they often facilitate delivery services face-toface and provide additional services. In 2018, medicare advised payers to review the magnitude of the pharmacy’s services before classifying them as a retail or mail-order pharmacy.(4) Over the years, there has been a push to define LTC in a way that acknowledges current pharmacists’ level of involvement, especially now in an at-home setting.

Defining LTC — Long-Term Care Definition Act of 2021

The Long-Term Care Definition Act of 2021 sought to clarify the regulatory framework of LTC pharmacies.(3) This act defined LTC pharmacy as “a pharmacy licensed under applicable state law that is able to provide enhanced pharmacy and clinical services and reside in a facility.”(4) Enhanced pharmacy and clinical services that were defined in this act included medications requiring specialized packaging, medication reconciliation services and other necessary clinical management, drug utilization review, emergency supplies of medication, and 24/ seven availability of medication delivery and pharmacist clinical services. LTC reimbursement needs to be defined by the service they provide, not their location of facility. In paragraph four of the LTC Definition Act, facility is defined as those previously

2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

defined in section 1819(a), 1919(a), and 1905(d), as well as “any other setting in which individuals who require enhanced medication services reside as determined by the Secretary.”(4) There is still a need to highlight and incorporate at-home services in this definition.

pressure monitors, blood glucose meters, pulse oximeters, and weight scales, healthcare professionals can now manage disease states including hypertension, diabetes, weight loss/ gain, heart conditions, sleep apnea, COPD, and asthma.(7) Living in a technologically

imperative to providing at-home services.

As there are many specialty medications given in this setting, pharmacies need to ensure that medications are packaged and stored at proper temperatures in order to be delivered. These settings should consider integrating software that calculates the most efficient driver routes and updates patients with the status of their medication.

Technological Advances Needed to Support Patients at Home

As many are opting to age at home, technological advancements are needed to support the change in trends. Pharmacies, including LTC and retail-LTC combination pharmacies, have the opportunity to break into a new market by providing LTC services to those at home. In order to serve these patients, pharmacies will now have to include newer delivery care models, adherence tactics, and monitoring strategies to ensure the at-home lifestyle is conducive to proper management of conditions and medications.(7) Many home apps have been created to assist the elderly with communication with caregivers and providers as well as management of medications. Apps including Jointly and Remind Me Care are available to assist with communication about an individual’s care, providing families and caregivers with the ability to create group messages, share calendars, and provide to-do lists and medication updates.(5) There are also various apps available, including Medisafe Pill Reminder and Dosecast, that remind individuals to take their medications at the right time every day.(6) If daily reminders fail to improve adherence, there are also pill dispensers available that essentially mimic an eMAR system, dispensing the medication and documenting doses taken daily. Additionally, as these patients may be alone at times or the majority of the time, there are also apps and panic buttons available to ensure that they receive the help that they need in an emergency.(3) Telehealth and remote monitoring have become increasingly common as a healthcare option. In the LTC setting, there are numerous conditions and medications that can be monitored remotely. Using blood

Future of LTC

The decrease in the number of patients in LTC facilities and increase in those aging at home will likely be the new normal.

To prepare for the heavier workload expected, LTC pharmacies will need to implement newer measures to support the monitoring and management of these patients. Taking advantage of the new advancements in technology through new apps as well as delivery software, remote monitoring, and adherence strategies will increase the efficacy of patient monitoring. By staying ahead of trends, LTC pharmacies will be able to operate and serve patients comparably to those that they serve in person at facilities.

“This absence of a clear definition became devastatingly apparent during the COVID-19 pandemic as LTC pharmacies witnessed an average revenue loss of 11%, while simultaneously experiencing 10% higher operating costs to continue providing high-quality health care for this vulnerable population.”

Resources: 1. https://www.nia.nih.gov/health/aging-place-growing-older-home 2. https://www.healthline.com/health/aging-in-place#concerns 3. https://seniorcarepharmacies.org/senate-introduces-long-termcare-pharmacy-definition-act-of-2021 4. https://www.congress.gov/bill/117th-congress/senate-bill/1574 5. https://www.agespace.org/tech/home-care-apps-technology 6. https://www.goodrx.com/healthcare-access/medicationeducation/medication-reminder-apps 7. https://telehealth.hhs.gov/providers/preparing-patients-fortelehealth/telehealth-and-remote-patient-monitoring 8. https://academic.oup.com/ehjdh/article/2/3/487/6259087

— Alan Rosenbloom President & CEO of SPCP Contributor: Maya Dakessian Doctor of Pharmacy Candidate, University of Rhode Island

advanced world, pharmacies should take advantage of this opportunity to make patient monitoring easier, and more frequent. For example, the European Heart Journal introduced using a scale that sends patient weights to healthcare providers to alter lasix dosing in heart failure.(8) As for delivery care models, having the ability to contact patients for timely and monitored delivery of medications is FA L L 2 0 2 3

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2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

SRx From SuiteRx — Empowering Pharmacy Innovation SRx is a comprehensive pharmacy management system developed by pharmacists and our customers to efficiently manage pharmacy operations.

If you desire an all-inclusive pharmacy software solution at an affordable price without sacrificing quality, then SuiteRx is for you! SuiteRx’s SRx is guided by innovation, powered by our customers.

President & CEO: Nicholas Zener

Pharm.D., M.S. 2008 Employees: 50+ Phone: (916) 242-8779 Fax: (972) 559-3156 Address: 450 South 900 East, Suite 125 Salt Lake City, UT 84102 Website: www.suiterx.com Founded:

Company Background

SuiteRx is an independently owned pharmacy software company catering to long-term care, retail, combination, mail-order, multi-location, specialty, and various other pharmacy environments. Pharmacies using our applications find more time for patient-focused care because their once manual tasks are now easily automated. Leverage the power of our highly configurable workflow, reap the benefits of our data extraction and analysis methods, and find value in the consultative approach our implementation team takes to align our software to your business goals. Over the years, we remained dedicated to developing our people, strengthening our capabilities, and building trusting relationships with our clients and partners. We also pride ourselves on providing superior talent to deliver high-quality pharmacy solutions aligned with the key objectives of our clients: operational efficiencies, increased staff productivity, integrated technology, and streamlined processes. We do so with flexibility and nimbleness that fit your goals — not ours. If you are looking for an all-inclusive pharmacy software solution at an affordable cost without sacrificing quality, SuiteRx Software is the right choice for you! Current SuiteRx product offerings include: SRx, SRxGateway, MyRx, SRxDelivery, SRxUniversity, SRxConnect, SRxAPI, SRxGen, and SRxAffinity.

Product Overview

Developed by pharmacists, for pharmacists, our SRx program enables independent and small chain pharmacies to use state-of-the-art technology to better meet the needs of their customers and increase speed and accuracy in the pharmacy. With retail, long-term care, specialty, 340B, and combo versions of the software, SRx is a comprehensive solution, which integrates document management, delivery, POS, inventory management, web portal capabilities, and compounding into one seamless application.

•P aperless Faxing Functionality: Cuts down on prescription processing. Electronically send, receive, edit, and link faxes to specific patients and prescriptions.

• Cycle Fill Capabilities: With one mouse click, automatically fill and bill groups of patients on a set schedule (e.g., monthly, weekly).

• Inventory Tracking: Ability to monitor inventories in real time and send electronic PO’s when drugs reach their specified reorder levels.

• SRxAPI: Organized around REST, has predictable resourceoriented URLs, accepts form-encoded request bodies, returns JSON-encoded responses, and uses standard HTTP response codes, authentication, and verbs.

• SRxConnect: Our new and enhanced customer service website offers solutions not only for support issues, but also custom requests.

• SRxUniversity: Online computer-based training program to help train clients and employees on SRx. •S RxDelivery: Real-time delivery information and e-signature capture. The application is available on different mobile devices (Android, iOS, and ipadOS).

•M yRx: Allows patients to refill prescriptions, look up drug information, and communicate with your pharmacy from their mobile device.

•S RxGateway: Provides communication tools, including EMAR capabilities and refill requests between facilities, physicians, and your pharmacy.

• SRxAffinity: Provides views of almost real-time business performance by aggregating metrics from SRx dispensing data and converting it into actionable data for single or multi-site locations.

Features & Options

• Enhanced communication for improved patient adherence.

• Reduced workflow disruption with easy edit ability.

• 365 days of client support.

• Advanced compounding workflow.

• Document and cycle fill management.

• Adherence reporting.

• Shipping integration.

• Custom design.

Testimonial

“ SuiteRx is the best pharmacy system on the market. The system allows us to cover all the bases in one package. Document management, online ordering, electronic and paper MARs, statements, electronic exchange of delivery information, and unlimited reporting options are available at our fingertips. In addition, the system is easy-to-use, and makes training much easier than it was with our old system.

SuiteRx has become the most valuable tool in our toolbox!”

— Paul M. O’Leary, General Manager, Parkview Health Services, LLC

Key Business Partners

PointClickCare; Prescribers Connection; Asembia; SureScripts; AutoMed; Parata PacMed; Medicine on Time; Dispill USA; DOSIS; Synmed; RxSafe; Cubex; Talyst; Extended Care Pro; CaraSolva; AccuFlo; ScriptPro; ParataRDS; Parata Max; Innovation; Kirby Lester; RxMedic; QuickMAR; Yardi; Eldermark; Symphony; CoverMyMeds; RxPertise; RxLinc; Therap; SalesDoor; and many more!

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www.EzriRx.com

2 0 WAY S TO I M P R O V E PAT I E N T C A R E & P H A R M A C Y P R O F I TA B I L I T Y

EzriRx Connects 30+ NABP-Accredited Wholesalers With Thousands of Pharmacies in the U.S. EzriRx is a technology friendly and advanced marketplace that makes it incredibly easy for pharmacies to shop and save on brands, generics, OTC, HBA, pet meds, and more on a single easy-to-use platform. The time wasted dealing with reps adds up to real dollars. EzriRx is simple. EzriRx is free.

President & CEO: Ezriel Green Founded:

2017 25+ Phone: (718) 502-6610 Fax: (718) 414-1474 Address: 2360 Route 9 Suite 3 #171 Toms River, NJ 08755 Website: EzriRx.com Employees:

Company Background & History EzriRx was built with a mission to bring the latest available e-commerce technology to U.S. pharmacies. Our goal was to lower the cost of goods by providing the easiest-to-use, bestdesigned, and most advanced marketplace solution to date.

While pharmacies have a fundamental responsibility to patients, we wanted to eliminate their purchasing pains. We created the algorithm to get the best price so they can forget about their GCR, ratios, and minimums and continue focusing on their patient.

Product Overview We began by contracting with 30+ NABP-accredited wholesalers and added 60,000 unique items. We created a two-minute signup process and eliminated all the paperwork needed to apply and open new accounts with wholesalers. We then added the ability to pay wholesalers (through the platform) via ACH, credit cards, terms, and statements and manage all invoices in a central location. We added the ability to make offers on every product and created an easy, free solution for audits. We built a mobile website to search and buy on the go, and allow pharmacies to connect their pharmacy software provider for easy inventory management. We even keep records of all the DSCSA files and do so much more!

Features & Options • 30+ NABP-accredited wholesalers.

• Two-minute free sign-up process.

• Electronic applications and e-signature.

• Add a payment method and never share it with wholesalers.

• Make offers on all products.

• Short-dated items.

• Multi-store login.

• Audit help.

• Track DSCSA/T3/pedigree documents.

• Connect your pharmacy software for inventory.

• Rewards on every generic purchase.

• Select primary connections available.

Markets Served • Independent • Long-Term Care • Chain • Hospital • Closed Door Trade Shows/Meetings Attended • DiversifyRx • NCPA

For pharmacies in select states, we offer a pharmacy-to-pharmacy solution to get rid of excess inventory and for pharmacies with an awaiting patient to buy products from another pharmacy at a deep discount. We think win-win.

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DigitalRX — Complete Pharmacy Solution to Optimize Productivity

by Digital Business Solutions, Inc. DigitalRX is a consulting team that believes in delivering complete solutions to the independent pharmacy market.

President & CEO: Yasser Rousdy Founded:

2006 Employees: 25+ Phone: (949) 298-6600 Fax: (714) 844-4606 Address: 17662 Irvine Boulevard, Suite 14 Tustin, CA 92780 Website: www.digital-rx.com

Company Background

Digital Business Solutions, Inc. is committed to delivering a leading edge cloud-based infrastructure in pharmacy business. We are dedicated to using state-of-the-art technology so your retail or outpatient pharmacy can quickly and efficiently fill their prescriptions. DigitalRX Pharmacy software offers a cost-effective, easy-to-use Windows-based solution providing a one-stop comprehensive application to manage your pharmacy workflow.

Features & Options • Customer Consultant: We are committed to assist with your

pharmacy needs. Our professional customer support services are available to ensure your pharmacy’s success.

• AutoRX: DigitalRX has implemented a game changer. With our high-

tech automations we have streamlined the prescription filling process.

Our AutoRX feature will automatically adjudicate prescriptions due for refill nightly including prescriptions flagged for Future Bill. It’s time to focus on new RX’s and let DigitalRX take care of the rest.

• RX Compliance: Synchronize the patient medication for one delivery date per month, using our patient MedSync tool. Now you can stay ahead in your star rating by viewing your pharmacy adherence percentages report in DigitalRX.

• Payment Lookup and Verification: You have the ability to verify reimbursement payment before adjudication with one click.

• Advance Filters: Throughout DigitalRX you’ll find several advance search and custom filter options to identify specific information.

Our goal is to inform and provide relevant pharmacy system information for those that are in the market for a new pharmacy management system or looking to upgrade their current system. We work with multiple technology providers and industry experts to complete the puzzle for your organization’s specific needs.

• Customized Reporting: Design your desired report or utilize any of

During the process of integrating and updating your systems, our team will give your pharmacy the world-class care that it deserves. After enrollment, your pharmacy will be allocated a team of professionals who will work with you to learn all the facets of your operation. We will also provide in depth training for you and your team on user-friendly systems and will be there when everything goes live.

instantly at point of delivery using our Mobile Delivery App on iPhone, iPad, and Android devices.

Product Overview

DigitalRX is driven to improve the success of your pharmacy which is why our product makes filling a prescriptions an enjoyable experience.

It’s easy-to-use ad built-in feature make it the most comprehensive pharmacy management solutions on the market. You should use DigitalRX due to its accurate, fast, reliable, high-volume system. There is no needs to have a server in your store because all your pharmacy data is stored on our high-performing secured cloud-based servers. For peace of mind, we backup your pharmacy data regularly to prevent loss of data. As a convenience we have pre-loaded commercial plans, a nationwide physician directory, and an extensive drug clinical database for your use. It is our mission to provide a quality product to our DigitalRX users and we are confident our solutions will optimize your pharmacy workflow experience.

our several dispensing and/or financial reports.

• SMS Notification: Send a text message when the prescription is ready for pickup.

• DBS Mobile Delivery: Capture the patient signature and payment

• Prior Authorization: Find the proper PA form automatically with no data entry required.

• Remote Printing: Our cloud-technology allows you to access your pharmacy database from anywhere. In addition, you can print a prescription label from a remote location directly to the pharmacy.

• EDI Bundle: DigitalRX supports several electronic methods to provide a more efficient process for vital information such as wholesaler price updates, inventory, reconciliation, worker’s compensation billing, and many more.

• CompoundingRX: Create a compound batch with complex formulas and guarantee the highest reimbursement for pricing formulas.

• DigitalPOS: An integrated point-of-sale solution to manage your pharmacy sales and inventory.

• Nursing Home Module: Manage your NH patient refills for the

LTC facilities. Generate MAR, physician orders, and centrally stored destruction documents instantly.

• Accounts Receivable: A built-in patient charge account module to create professional invoice statements for customer review.

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