Building Toward Brighter Futures - 2013-2019 Strategic Outcomes Report

UNIVERSITY CAREER SERVICES

BUILDING

TOWARD BRIGHTER FUTURES 2013–2019 STRATEGIC OUTCOMES REPORT

TABLE OF CONTENTS Six-Year Outcomes Brief.....................................................................1–21 National Prominence...............................................................................3 Career Cluster Initiatives ....................................................................5–7 First-Year Student Initiatives...................................................................9 Experiential Education Initiatives.......................................................... 11 International Student Career Initiatives.................................................13 Core Programs and Advising Services Initiatives...........................15–17 Recruiting Program Initiatives ........................................................19–21 Ongoing Campus Partnerships ........................................................22–23 Assessment Measures Utilized in this Report.......................................25 Functions & Responsibilities Summary...........................................26–27 University Career Services Staff Acknowledgments .....................28–29

SIX-YEAR OUTCOMES BRIEF During the spring of 2012, the findings of an external review generated an imperative to rethink and retool University Career Services to increase the overall impact on Rutgers University–New Brunswick students. A new Operations & Strategic Initiatives unit was established to attract more constituents to the various services through strategic outreach; provide access to resources through technological innovation, and demonstrate effectiveness to key stakeholders through outcomes assessment. The Employer Relations unit was tasked with reimagining recruiting programs and enhancing employment diversity, while student service delivery was enhanced to increase occupational expertise and provide programming based on student need. Additional resources were allocated to assist in these endeavors.

In 2013, University Career Services developed and implemented a transitional strategic plan to guide the department over the ensuing three years. The plan, Building Toward the Future, consisted of strategic pillars of excellence along with various operational critical enablers. In 2016, the follow-up plan, Vision 2020, was implemented to move UCS into the future. Included in this report are just a few highlights and strategic outcomes from July 1, 2013, to June 1, 2019.

2013 – 2019 Strategic Outcomes Report

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2013 – 2019 Strategic Outcomes Report

NATIONAL PROMINENCE University Career Services (UCS) is nationally-recognized as an innovator in career services by the National Association of Colleges and Employers (NACE) and regional affiliates and featured in publications such as the NACE Journal and The Chronicle of Higher Education.

• Received national recognition for the career-cluster approach through various peer-reviewed conference presentations (e.g., NACE, Eastern Association of Colleges & Employers, New Jersey Career Center Consortium, National Career Development Association, etc.) and publications (e.g., NACE Spotlight, NACE Journal).

• More than 75 career offices across the nation—including the University of Michigan, University of Rhode Island, University of Seattle, University of Wisconsin, University of Delaware, Boston College, Georgia State University, Virginia Tech, and the University of North Carolina—have

• Prominent executive leadership positions within the New Jersey Career Center Consortium (NJC3) are staffed by UCS members, including two past presidents and one president-elect.

• Presented at the Eastern Association of Colleges & Employers (EACE) Regional Conference on What’s Happening at Rutgers: Building an Industry-Centric Career Cluster Model to over 100 participants.

reached out to Rutgers to learn more about implementing

• Conducted a live webinar to over 350 participants from 100+ universities for the National Association of Colleges and Employers (NACE) on Scaling Up Engagement: An Update on the Rutgers Career Cluster Model.

• Featured in the Transforming the Campus Career Center: New Models for a New Era edition of The Chronicle of Higher Education for first-year career programs.

• Received the 2018 NACE Technology Excellence Award from the National Association of Colleges and Employers.

UCS earned the award for facilitating positive career planning experiences with a technology helpdesk.

the career cluster model.

• Staff selected to chair two knowledge communities within the HireBig10+ Career Consortium and selected as the

host school for the consortium’s 2020 annual conference.

1/3 of Big 10 Schools now use a form of Career Clusters

features in national publications

350 + 75

participants in recent NACE webinar

cluster benchmark meetings with other 2013 – 2019 Strategic Outcomes Report universities

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2013 – 2019 Strategic Outcomes Report

CAREER CLUSTER INITIATIVES A new career cluster approach to service delivery was developed to transform the perception of UCS as a source of only general information to one that has extensive knowledge regarding various industries and career fields. This approach also provided key benchmarks for the diversification of employment offerings.

• Identified the career interests of 34,734 students

and alumni within six occupational clusters (i.e., Arts,

Communications, and Entertainment; Business, Financial Services, and Logistics; Education and Public & Human

Services; Food & Agriculture and Environmental & Natural Resources; Science, Technology, Engineering, and Math; and Life Sciences and Health) and a separate cluster for students still exploring.

• Assigned each career development specialist to a

career cluster, provided professional development and

incorporated employer connections into the job description.

To date, 98% of students who participate in career advising report that the staff has a reputation for being professional and knowledgeable of industry trends.

• Developed a new series of cluster-specific career

education modules utilized annually by nearly 2,500 transfer students within the Students in Transition Seminars (STS).

• Transformed numerous online career tools (e.g., Rutgers Handshake, Virtual Mock Interviews, Student-Alumni

Career Connect database, etc.) to include cluster-related content for students, and developed a website to tailor career development content to each cluster.

• In Fall 2017, developed cluster-based alumni-student

networking events (Career Exploration Nights) connecting 2,493 students with more than 250 alumni to date.

• Launched “Campus-to-Career” student field trips for each

cluster in 2016, thus far allowing 1,407 students to explore 49 employer site locations (e.g., American Red Cross,

Madison Square Garden, The National Audubon Society, CNBC, FBI, Drug Enforcement Agency, et. al.).

• Revamped the Mock Interview Clinic program with clusterspecific interview schedules featuring selected employers who volunteered to assist students in perfecting their interviewing skills.

• Enhanced the job and internship posting system,

previously called CareerKnight, to allow employers to tag

all postings with position clusters (mirroring student career clusters), which allows students to identify and apply for positions in which they are specifically interested. No

longer are employers allowed to restrict positions only to certain majors. This has increased the ability of students with similar academic and career interests to apply for

opportunities with employers who may be unaware of the diversity of academic programs at Rutgers University.

• In Spring 2016, partnered with the Graduate School of Education to launch Education On-Campus Interview Weeks to meet the recruiting needs of K-12 school

districts. In Spring 2019, 34 schools recruited for 141

positions through the program representing 127% and

172% increases, respectively, over the first program in Spring 2015.

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CAREER CLUSTER MODEL FOR SERVICE DELIVERY

• Based on a cluster-specific position gap

analysis, a job and internship developer for Arts,

Communication, and Entertainment was hired to

increase opportunities for students interested in this cluster of occupations.

• Developed the cluster-specific Lead Peer Career Advisor student position to assist full-time staff in

cluster-related activities and cluster-specific online engagement through the Student-Alumni Career Connect platform.

• In Fall 2017, UCS launched a series of Cluster

Meetup Group Advising sessions organized by

career clusters to provide students with a space to ask questions and learn from their peers.

• Developed an annual student email campaign

introducing each career development specialist and

applicable programs based on the cluster preference designated by students within Rutgers Handshake.

• Created monthly cluster-specific campus partner e-newsletters to provide opportunities for career

development specialists to communicate clusterspecific updates to key faculty/staff partners.

• Engaged with 72% of the entire Rutgers University– New Brunswick current student population through

tailored programs and services offered in the 201819 academic year. This represents a 41% increase over the 2012-13 academic year.

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2013 – 2019 Strategic Outcomes Report

CAREER CLUSTER MODEL FOR SERVICE DELIVERY

98 49 %

of students who participate in career advising report that the staff have a reputation for being professional and knowledgeable of industry trends

80% 70% 60%

30%

ANNUAL CURRENT STUDENT ENGAGEMENT

41

+

FY13-FY19

50% 40%

Campus-to-Career field trip employer locations visited

31%

56% 39%

73%

72%

2017–18

2018–19

61%

36%

20% 10% 0%

2012–13

2013–14

2014–15

2015–16 Unique Students

2016–17

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FIRST-YEAR STUDENT INITIATIVES In recent years, UCS committed to increase engagement with first-year students and sophomores to enhance career readiness. With this goal in mind, UCS established the Career Exploration unit and refocused marketing programs with this student population in mind.

• In Winter 2017, integrated First-year Interest Group

Seminars (FIGS) into the UCS reporting structure to further

• In Summer 2018, UCS partnered with campus

departments to raise awareness of the importance of

incorporate career exploration into the FIGS curriculum

accessing UCS resources early in students’ academic

while providing FIGS with additional resources needed to

careers. This included promoting the importance of using

expand the program and support peer instructors.

Rutgers Handshake, the UCS career management system, to more than 2,000 incoming students through Summer

• Piloted targeted advising to first-year students starting

with “First-Year Career Fridays” and “Make a Plan (MAP)

New Student Orientation and approximately 800 parents of

Started?” advising category to help students engage early

Academic Planning and Advising Days.

School of Arts and Sciences students through the summer

career advising which evolved into the “How Do I Even Get in their academic experience.

• Nearly 63% of students now believe they should start

utilizing UCS during their first and second years and 5,607

• In 2018-19 academic year, the #Rutgersworks Free Tuition Challenge attracted more than 3,550 players, with 40% of

first-year students activated their Handshake accounts

students to attend programs and use UCS resources. This

2,180 first-year students and 1,058 sophomores completed

students to access services over the past four years.

Sokanu online tool, contributing toward the total of 5,477

those being first-year students. The contest incentivizes

between June 2018 and September 2018. Additionally,

campaign has successfully encouraged more than 10,000

a career assessment using the Career Explorer by

participants who completed the self-assessment from July

• In Fall 2018, the UCS Open House had a record-breaking

2018 to May 2019. In total, 86% of the current first-year

554 attendees, with 61% of visitors identifying as first-year

student cohort engaged with UCS resources.

students. The event included career-related caricature

artists, part-time job search programs, and refreshments.

63 86 37 %

of students now believe that they should start utilizing UCS during their first year or second year

%

of the current first-year student cohort engaged with UCS

%

of participants in the #RutgersWorks Free Tuition Challenge in 2018-19 were first-year students

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EXPERIENTIAL EDUCATION INITIATIVES High-impact experiential education is essential to ensuring positive post-graduation outcomes. Extensive research supports this claim and career services professionals nationwide have long recognized the importance of these experiences.

• Facilitated the Rutgers Internship & Co-op Program (RICP)

academic course for students with high-impact internships or

co-ops. Nearly 2,000 students have participated in the last six

years. Graduating seniors who had at least one internship/co-

op through RICP reported statistically significant higher rates of career success compared to their peers.

• Developed an online RICP application form to streamline the

process for students and employers participating in the RICP program.

• Established the Internship Advisory Council comprised of

Rutgers internship coordinators across academic departments

to promote consistency among programs and share resources.

• Created an online directory of credit-bearing internship courses offered at Rutgers­—New Brunswick as a comprehensive

charged by former Chancellor Dick Edwards. Developed

recommendations to provide a baseline of support for high-

impact internship/co-op experiences outside the classroom.

• Developed a savings mechanism with UCS reserves to

establish a “Bright Futures Internship Fund” that could be

sustained for ten years to assist students with low or unpaid internships.

• Created a new section of the Career & Internship Guide to

assist students with translating their experiences to resume accomplishment statements.

• Engaged with student leaders, research programs, and

on-campus departments to provide programming designed to assist students in reflecting on their experiences and

resource for students.

• Established the “Internship Excellence Award” program to

raise awareness of the importance of internships. Launched the #RUEpic Intern social media campaign in Spring

2019 highlighting Rutgers interns at Magic 98.3, American

International Assurance – Hong Kong, Workville NYC, Johnson & Johnson, Northrop Grumman, PepsiCo, and others.

• Chaired the 2017 Experiential Education Taskforce

articulating what they learned to future employers.

• Surveys show that students now believe it is very important

(an average of 9 out of 10 ratings) to complete an internship to achieve post-graduation success.

• During the 2018-19 academic year, Rutgers students had

access to 13,064 internship positions representing a 232% increase over the 2014-15 academic year.

232 ~2k 92 %

increase in internship postings since the 2014-15 academic year

%

students participated in the RICP course provided by UCS

career outcomes rate for

2013 – 2019 Strategic Report graduatingOutcomes RICP participants

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INTERNATIONAL STUDENT CAREER INITIATIVES In 2017, the International Student Career Services Task Force recommendations were approved, which sought to expand services for this student population.

• Created two International Career Development Specialist

• Created a new program series, International Career Week

Student Career Services Taskforce. Collaborations with

the week before the Spring Career & Internship Mega Fair

positions in 2015 at the recommendation of the International Rutgers Global were enhanced, including participation in new student orientations and increased special programming and individual appointment availability. In 2017, UCS hired a Job & Internship Developer for Global Opportunities to increase

internship and job opportunities within the U.S. for international

students, as well as outside of the U.S. for all Rutgers students.

• Collaborated with Rutgers University Alumni Association

(RUAA) and Rutgers Global in March of 2019 to host Scarlet

Conversations: International Student-Alumni Networking Night.

• Partnered with Rutgers Global in Summer 2019 to offer

(ICW), to “kick-off” the Spring 2017 semester with workshops to prepare international students for their internship and job searches. This initiative was in collaboration with Rutgers

Global, Residence Life, and Rutgers Libraries. Nearly 320

international students participated in the week-long program.

A similar program was executed as part of the fall semester

International Career Week, which consisted of 12 workshops

exclusively for international students that focused on career fair preparation, job search strategies, social media best practices, and resume writing.

•T o date, more than 2,000 international students have

students living in China the opportunity to participate in the

participated in a series of specialized career development

Association (AUCA) and located in three Chinese cities.

“U.S. Job Search for International Students” event.

popular career fairs hosted by the American Universities’ China • Initiated a new collaboration with Residence Life’s International

programs, including on average 274 students at the annual • Increased postings from employers willing to sponsor students

Student Transition program to offer a workshop to their 45 first-

by 668% through Global Job & Internship Developer efforts;

course, annually.

programs, with an 11% increase in post-graduation career

year and transfer (international) students participating in the

• Presented an overview of UCS to various groups participating in the Jillin University orientations and the Summer Bridge

44% of all international students have engaged in UCS

outcomes since the International Career Services initiative began in 2017.

Programs for Chinese students.

688 44 11 %

increase in posted positions from employers willing to sponsor international students

%

of all international students have engaged with UCS since launch

%

increase in post-graduation career outcomes of international students

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2013 – 2019 Strategic Outcomes Report

CORE PROGRAMS AND ADVISING SERVICES INITIATIVES Core programs and advising service offerings continue to be comprehensive and of high quality.

• Developed and administered the annual University Career

Services undergraduate and graduate student surveys utilizing a stratified random sampling method to accurately assess service utilization, preferences, impact, and perceptions.

Information gathered from these reports is used to enhance and improve service delivery.

• Increased workshop attendance by 130% while an

intentional data-driven process for developing programs

led to a decrease (-13%) in the number of programs staff

had to coordinate during the first year data was utilized for programming decisions.

• Witnessed an average 3-point statistically significant increase

• Facilitated high-impact Road to Industry Programs with more than 400 students participating. Post-graduation career

outcome rates for graduating students who participated in

the Road to Wall Street (96%) are significantly higher than

the 80% rate attributed to the overall Rutgers population. In 2017, UCS launched the new Road to Communication and

Media (RTCM), followed by the Road to Government, Policy

& Service (RTGPS) in 2018, and the Road to Food, Animals & the Environment (RTFAE) in 2019.

• Developed drop-in resume and cover letter critiquing services to allow students to meet with trained peers for 15-minute

review sessions. The Peer Career Advisor (PCA) program,

in pre- and post-test results to the UCS primary learning

consisting of 10-15 trained undergraduate students, was

various skills and resources taught within the workshops

supplement regularly appointed staff resources. To date,

state they have clearer next steps after participating in UCS

drop-in sessions. In 2013 drop-in critiques expanded beyond

outcome of building confidence in students’ ability to utilize

developed to provide services during drop-in hours and

presented. To date, 95% of workshop evaluation respondents

more than 8,651 students have met with a PCA for individual

instructional programs.

UCS office locations to Cook Campus one day a week, and

• Piloted an online career advising option in the Spring of

2016 providing students with ten online opportunities for

appointments per week. In 2019, UCS expanded to video call

WebEx as an advising option in Rutgers Handshake, enabling

at Carr Library on Livingston campus in 2017. In 2019, the

service was also offered at the School of Communication and Information once per week.

• Partnered with the Heldrich Center for Workforce

students the opportunity to meet with a career advisor

Development to help establish the New Start Career Network

appointments.

members have assisted in training more than 300 volunteer

online. In 2019, career advisors conducted 248 video call • In Fall 2018, UCS launched the Scarlet Talks video series­— a collection of videos that collectively received over 13,500 views­—that enables students to watch various alumni

interviews to learn about what professionals do in a variety of career fields.

(NSCN) to assist New Jersey’s long-term unemployed. Staff career coaches who work with over 4,600 members. Also

provided access to various online career tools for program

participants, and assisted in developing a specialized job fair exclusively for NSCN members.

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CORE PROGRAMS AND ADVISING SERVICES INITIATIVES

• Created or enhanced large-scale signature events to

provide high-impact programming for students. Nearly 584 students have participated in five Undergraduate Career Conferences covering a variety of topics.

• In the 2016-17 academic year, fostered collaborative partnerships between the Rutgers University Alumni

Association (RUAA) and UCS to develop a structure

to deliver career services to Rutgers alumni university-

wide. Created a new assistant director for Alumni Career Development position in collaboration with RUAA, with the goal of addressing the needs of alumni who need career assistance.

• Launched the new Student-Alumni Career Connect

(SACC) e-mentoring platform, powered by PeopleGrove, connecting alumni and students by individual career

clusters. To date, nearly 3,000 alumni and 5,000 students are active in the platform.

• Created a new career journey framework with four

phases (i.e., discover yourself; explore careers and

majors; develop skills; and pursue your goals) designed to communicate the career development process to

students. A new UCS website was launched in Summer 2018 reflecting the new career journey model. Learning outcomes have been established for each phase of the career journey and a longitudinal study is underway to

assess overall outcomes of students who participate in

high-impact activities associated with each phase of the career journey model.

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2013 – 2019 Strategic Outcomes Report

CORE PROGRAMS AND ADVISING SERVICES INITIATIVES

3

8.6K

Road to Industry Programs (RTIPs)

students have met with Peer Career Advisors (PCAs) to date

CAREER ADVISING APPOINTMENT PRIMARY LEARNING OUTCOMES: (PLEASE RATE THE FOLLOWING BEFORE AND AFTER THE APPOINTMENT)

MY KNOWLEDGE OF THE PRIMARY TOPIC I EXPECT TO DISCUSS

Pre-test Median Score: 3

Post-test Median Score: 5

✔

Statistically Significant Increase

HOW THIS TOPIC FITS INTO MY OVERALL CAREER JOURNEY

Pre-test Median Score: 4

Post-test Median Score: 5

✔

Statistically Significant Increase

MY UNDERSTANDING OF HOW MY SKILLS AND/OR INTERESTS TRANSFER TO THE WORLD OF WORK OR GRADUATE SCHOOL

Pre-test Median Score: 3

Post-test Median Score: 5

✔

Statistically Significant Increase

0

1

2

3

4

5

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2013 – 2019 Strategic Outcomes Report

RECRUITING PROGRAM INITIATIVES

Recruiting programs provided by University Career Services have seen a steady increase in utilization by students and employers.

• Developed a comprehensive campus-wide post-graduation survey in 2013 averaging a 62% response rate from

RU-NB graduates. The overall career success rate of

graduating students in recent years has increased by 16%, to 80% with some graduating classes reaching 85%. The percentage of graduating students reporting that UCS

recruiting services contributed to their post-graduation

employment success increased by 19% overall (including a 26% increase among School of Arts and Sciences graduates).

• After a two-year evaluation process, in Spring 2018, UCS announced the transition from CareerKnight (Symplicity)

to the Rutgers Handshake platform. Since the launch, the system has provided over 50,000 (+294%) employment opportunities for students and alumni to explore. In Fall

2018, 54% of current students (excluding alumni) activated their accounts. Students and alumni have submitted nearly 400,000 applications for positions in this new platform.

This represents a 199% increase over peer Handshake institutions of similar size.

• Launched a new Recruiter–In–Residence program to

bring employers to campus to serve as career coaches to current students. Employers have the option of assisting students through resume reviews, mock interviews, and informational interviewing sessions.

• Implemented various specialty programs (e.g., Faculty-

Employer Symposium, Recruiter Summer Training Day,

• Performed an annual position gap analysis to compare the types of positions posted with UCS to the career interests

of students to ensure diversity of employment opportunities and drive employer development strategies. Students now

rate the diversity of opportunities provided by UCS through various recruiting services with 4 out of 5 stars.

• Renovated the UCS office and interview suite at the Busch Student Center to create additional meeting rooms, a

modern reception area, comfortable interview rooms, and an updated seminar room.

• Redesigned the campus-wide career and internship fair

model by merging 15 smaller fairs into three larger events attracting 35% more employers and 78% more students

overall during the first year of implementation. Customer

service amenities for employers were enhanced with the addition of a streamlined greeting procedure, electronic

check-in services, assistance with package transport from transportation hubs directly to the fair booth, and sponsor recognition throughout the venue. In Spring 2017, UCS

relocated the fairs to the Louis Brown Athletic Center to accommodate growing attendance.

• Engaged 21% more employers and 27% more students in the On-Campus Interviewing Program during the first

three years of the new Employer Relations unit connecting students to full-time, part-time, and internship positions with regional and national employers.

Employer Connect, Rutgers Roadshows, etc.) to connect new employers to campus.

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RECRUITING PROGRAM INITIATIVES

• Revitalized Employer Networking & Information

Sessions through the creation of student information session ambassadors, student and employer

outreach, and attendance tracking mechanisms.

Achieved a 45% increase in sessions available to students during the first year of implementation.

• Administered numerous recruiter strategy sessions

(e.g., US Energy Department, Colgate, NSA, Robert Wood Johnson Hospital, Barnabas Healthcare, etc.) to assist employers with building their recruitment presence on campus.

• Partnered with campus departments to launch

networking events (i.e., Emerging Student Leaders Reception, Emerging Women Leaders Reception, Historically Underrepresented Groups Diversity

Showcase) designed to connect employers with students from special populations on campus.

• Established an official employer advisory board

with members from a diverse array of employment organizations.

• Increased educational messaging and provided

resources to students to combat a national increase in fraudulent employer postings.

• Established the “Knights of the Round Table”

Employer Sponsorship Program raising on average $150,000 annually.

• Created the annual “Career Knights of Distinction Awards Dinner” in 2015 to honor Rutgers–New

Brunswick top hiring employers, dedicated campus partners, and talented student interns.

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2013 – 2019 Strategic Outcomes Report

RECRUITING PROGRAM INITIATIVES

ANNUAL FULL-TIME JOB AND INTERNSHIP POSTINGS 60,000 50,000

294

+

40,000

*As of May 1, 2019

%

54,943

FY15 – FY19

36,766 27,259

30,000

20,631

20,000

13,944 10,000

7,845

20,305 11,596

3,931

2014–15

5,598

2015–16

All Positions (e.g., part-time, volunteer, etc.)

17,064 11,130

6,444

5,686

2016–17 Full-time Positions

13,064

2017–18

2018–19*

Internship Positions

80 19 %

of graduating students reported successful post-grad outcomes in 2018

%

increase in graduating students stating that UCS services contributed to their post-grad success

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ONGOING CAMPUS PARTNERSHIPS Academic Affairs

Division of Enrollment Management

Rutgers Global

Division of Student Affairs

School & Academic Liaisons

Enrollment Management Strategic Committee

International Academic Support Committee

Student Advising w/ Drop-In Hour Locations

Presentations and Marketing to Admitted Students

Study Abroad

Leadership & Experiential Learning Collaborations (CENs, Experiential Learning)

Corporate Byrne Seminars Aresty Research Symposium Judges New Start Career Network Heldrich Center for Workforce Development

Office of Undergraduate Admissions Presentations Coalition for Access, Affordability, and Success

Internship Advisory Group Post-Graduation Survey Data

RU-FIT Course

Welcome Week UCS Open House

New Student Orientation for International Students

Emerging Student Leaders Reception

AUCA Career Fairs in China

Center for Social Justice Education and LGBT Communities

GoinGlobal Resource

Online Career Resources

Center for Latino Arts and Culture

Experiential Education Taskforce Committee Leadership

Student Organization Workshop Requests

Student Success Working Group BOLD Center at Douglass for Career and Leadership Development Academic Planning and Advising Days First-Year Experience Committee Students in Transition Seminar Career Presentations Rutgers Internship and Co-op Program School of Arts and Sciences Career Explorations Course

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International Career Services

Major Events and Programs Collaborations (Senior Days)

2013 – 2019 Strategic Outcomes Report

Division of Athletics

Division of Diversity and Inclusion

Development and Alumni Relations

Newark, Camden, and RBHS Campuses

Continuing Studies

Rutgers Athletics Leadership and Strategic Partnership Board

Historically Underrepresented Groups (HUGs) Programs

Alumni Career Services Program

Access to Major Career and Internship Fairs

Credly Badging Taskforce

Emerging Leaders Reception

RU1st Initiatives for FirstGeneration Students

Road to Industry Mentoring Programs

RBS-NW Access to Employment Resources

Office of Disability Services Workforce Recruitment Program

Student-Alumni Career Connect System

Pharmacy and Nursing Student Access

Career Exploration Nights (CENs)

Online Career Resources

The Louis Stokes Alliance for Minority Participation (LSAMP) Campus Advisor Training through the Title IX Office

Parents Fund Recruiting Database

Rutgers University– New Brunswick Veterans Task Force Tyler Clementi Center Ronald E. McNair Post Baccalaureate Achievement Program Paul Robeson Leadership Institute School of Arts and Sciences Educational Opportunity Fund

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2013 – 2019 Strategic Outcomes Report

ASSESSMENT MEASURES UTILIZED IN THIS REPORT University Career Services views the usage of data to drive effectiveness as an integral protocol acknowledged in the department’s “Smart Operating Practices” core value. The department utilizes a variety of methods to report on outcomes illustrated in this report.

Campus Advisory Groups

Satisfaction Surveys

and employer advisory groups to delve deeper into multiple

with students and alumni. The workshop and advising

UCS employs the assistance of various student, faculty/staff, topics. These groups have provided feedback on marketing

efforts, new website proposals, recruiting services, advising resources, mentoring programs, and more.

Rutgers—New Brunswick Post-Graduation Survey

The purpose of the survey is to collect information about

Satisfaction surveys are distributed after UCS interactions appointment surveys utilize a reflective pre-test followed by a post-test approach to assessing outcomes. Satisfaction results from career fairs, the On-Campus Interviewing

Program, and special event surveys also provide valuable insight and are integrated into staff performance reviews.

recent graduates’ post-graduation status, employment, and

Service Utilization Reports

experience. A committee comprised of members from each

data helps UCS to recalibrate marketing efforts for low

graduate school admissions information, and their campus

academic school works to ensure that the data collected is useful to all academic partners. Information is collected at the time of graduation and then again six months later.

Monthly recruiting, programming and online tools tracking performing services, determine whether selected programs

and services will be discontinued, as well as reevaluate staff deployment based on need.

Position Gap Analysis

Utilization, Preferences, Impact, and Perceptions

of positions posted per cluster (e.g., Arts, Communications,

The annual survey helps UCS to obtain information on

An annual position gap analysis compares the percentage and Entertainment; Business, Financial Services,

and Logistics, etc.) within CareerKnight, now Rutgers

Handshake, to the percentage of students within those chosen career clusters. This information helps UCS to

diversify employment opportunities consistent with students’ actual career interests.

Annual Student Survey

service utilization and preferences, marketing impact and

awareness, and perceptions. UCS collects this data utilizing a two-stage randomized stratified sampling method to allow us to generalize the results to the entire population within a certain margin of error.

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FUNCTIONS & RESPONSIBILITIES SUMMARY University Career Services (UCS) is responsible for the post-graduation outcomes of nearly 50,000 Rutgers University–New Brunswick and RBHS* students regardless of their majors or career interests. Services are offered both in-person and online to first-year through doctoral-level students as well as alumni.

PREPARATION SERVICES Career Advising Assistance UCS provides in-person and online appointments with trained staff. Appointments are tailored to students’ needs and may cover such topics as choosing a major, developing career plans, searching for a job or internship, and applying to graduate school. Drop-in resume and cover letter review sessions are also available as well as sessions with recruiters through the Recruiter-in-Residence program.

Career Interest Clusters UCS utilizes a career development model focused on career interests. This allows students to break from the confines of viewing opportunities based on academic major and opens the door to a larger array of options. Programs and job/internship postings are structured around these interest areas, called clusters.

Events & Programs UCS provides instructional programs where students can learn how to network, develop their resumes, polish their interview skills, and more. Students may also participate in one of many networking events or panel discussions.

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2013 – 2019 Strategic Outcomes Report

First-Year Interest Group Seminars (FIGS) FIGS are one-credit seminars that introduce first-year students to university resources and to a career field of their choice. Taught by experienced junior or senior students, these classes are purposely small in order to help incoming students connect with Rutgers and their peers.

Road to Industry Programs (RTIPs) Students connect with alumni mentors and explore careers and industries through these career clusterspecific programs. Students have opportunities to make connections and jump-start their careers on Wall Street, in communication and media, and in government, policy, and service, as well as other fields.

Rutgers Internship & Co-op Program (RICP) This online credit-bearing course complements an internship or co-op. Students’ course instructors help them navigate through issues in the work environment and reflect on their work experiences.

*RBHS only includes legacy-RUNB students

RUTGERS HANDSHAKE & OTHER ONLINE SERVICES Launched as a replacement to CareerKnight in Spring 2018, Handshake is the UCS career management system and virtual career center. Students and alumni can request appointments with a career advisor and register for workshops. They can also use the system to apply for jobs and internships and schedule interviews through the OnCampus Interviewing program and access the following tools: GoinGlobal

Students utilize country and city guides to learn about a variety of options for international employment and academic opportunities.

Scarlet Talks Alumni Advice Videos

Students obtain career advice from alumni at any time through informational videos hosted online.

Sokanu Career Assessments

Sokanu assists students in making informed career

decisions by assessing their skills, interests, and values.

Student-Alumni Career Connect System

Students connect with Rutgers alumni who are willing to

provide career advice. Platform features include an alumni contact database, video conferencing, screen sharing

RECRUITING SERVICES Employer Networking & Information Sessions Candidates learn everything they want to know about potential employers in an informal setting while seizing the opportunity to create positive impressions through these employer-led sessions.

Fairs & Networking Events Career and internship fairs and special networking events are offered throughout the year. Candidates meet recruiters and learn about organizations in which they are interested.

Job & Internship Postings Recruiters post jobs and internships, receive resumes from candidates, and select potential candidates for follow-up interviews through the Rutgers Handshake platform.

On-Campus Interviewing (OCI) Recruiters select students from our qualified applicant pool while staff assist in the creation of customized interviewing experiences at the UCS Busch Campus location.

Recruiter Concierge Services UCS staff work with recruiters to assist them in developing recruitment strategies, navigating academic departments through staff liaisons, connecting with student organizations, providing position description reviews, starting internship programs, and related services.

capabilities, discussion boards, and related features.

Vault Career Insider

Students explore the top employers, latest trends, job strategies, and detailed organization information.

Virtual Mock Interview

Students use this virtual mock interview tool to hone

their interviewing skills by recording their responses to

questions and reviewing their answers to gain insight into the interviewing process.

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UNIVERSITY CAREER SERVICES STAFF ACKNOWLEDGMENTS

SENIOR LEADERSHIP TEAM

RICK HEARIN Executive Director of University Career Services

DAVID BILLS Director of Career Development

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2013 – 2019 Strategic Outcomes Report

WILLIAM JONES Senior Director of University Career Services

SUE PYE Director of Career Exploration

JANET JONES Director of Employer Relations

CURRENT FULL-TIME STAFF Linda Bagen Assistant Director for Administration

Lisa Goddard Career & Internship Fair Coordinator

Lyn Baier Associate Director for First-Year Student Engagement

Joanne Halick Business and Employer Services Coordinator

Susan Bennett Assistant Director for First-Year Engagement

Cedric Headley Assistant Director for Career Outcomes and Assessment

Toni Berlingieri Employer Networking & Information Session Coordinator

Larry Jacobs Career Development Specialist

Scott Borden Road to Industry Program Director Monica Bryant International Career Development Specialist

Shalini Jain Job and Internship Developer Larissa Keller Assistant Director for Recruiting Programs

Janice Rein Web Solutions Implementation Specialist Marc Russo Multimedia Content Strategist and Social Media Advisor Joe Scott Associate Director for Career Development Michelle St. George Associate Director for Employer Development Barbara Thomson Associate Director for Career Resources and Data Management Toi Tyson Associate Director for Alumni-Student Engagement

Catarina Caulfield Job and Internship Developer

MaryBeth Kimberlin On-Campus Interviewing Program Coordinator

Amanda Choo Experiential Education Specialist

Stacey Kohler Road to Industry Program Director

Kaitlyn Weiss Associate Director for Strategic Outreach

Sylvia Cordero Career Development Specialist

Colin Liebtag Assistant Director for Alumni Career Development

Katherine Whitaker-Goodman First-Year Engagement Program Director

Mindy O’Mealia Career Development Specialist

Larry Worthey Senior Career Publications and Design Coordinator

Paola Puerta Dominguez International Career Development Specialist Sharon Fash Administrative Services Coordinator

Tamara Peters Associate Director for Career Development

Barbara Zito Career Development Specialist

2013 – 2019 Strategic Outcomes Report

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UNIVERSITY CAREER SERVICES

BUILDING TOWARD BRIGHTER FUTURES 2013–2019 STRATEGIC OUTCOMES REPORT

LOCATIONS Busch Campus: Busch Student Center 604 Bartholomew Road Piscataway, NJ 08854 848-445-6127 College Avenue Campus: Gateway Transit Village 106 Somerset Street, 4th FL New Brunswick, NJ 08901 848-932-7997

careers.rutgers.edu FOLLOW US RutgersCareers

Rutgers, The State University of New Jersey June 2019