Expansion through elimination

Reputation and results are key to building a resilient business. Following their 25th year in business in 2020, Mike and Maria Ward have continued to expand Spiderban, relocating to a new premise on State Highway 1 in Tinwald, Ashburton. But the road to expansion hasn’t been straightforward.

For Mike, a motorbike accident in September last year, which resulted in him shattering his leg, forced him to focus on the operations of the business. Plans to open an office were bought forward and a new third technician employed. “We were operating out of our house, then expanded into the garage. Then it got a bit cramped, so we decided to open an office. The accident just accelerated our plans” Mike said. The office on State Highway 1 in Tinwald, now provides a public profile to work alongside the word of mouth that has served them well. “People only ever used to deal with us over the phone, but now they can come in and meet us and deal with us face to face,” said Maria. Sticking to their motto of friendly service and care with clean, excellent results’, Spiderban’s survival is based on effective termination. The pest control business takes care of pest problems, especially spiders, flies, ants and rodents in dwellings or commercial buildings and servicing from Rakaia to Southland with their now three fulltime technicians. Hailing from Christchurch and having spent 10-years as a commercial window cleaner, Mike realised that cobwebs were a big problem with clients complaining that after taking them off, only a few weeks later that they had returned. So rather than just spray and walk away, they also go the extra mile with free cobweb removal and spray everything from the top of the guttering to the ground area. “We do the whole house, top to bottom, using about 12 litres of product on each house. Our product is far superior to what you will find on the shelf and has longevity, backed up by our minimum 12-month warranty” he said. From residential properties to holiday homes, farmhouses, dairy sheds and commercial buildings, the ability to use their Ruralco Card is a big benefit to Spiderban’s customers. “We send out a reminder to customers each year, but the majority don’t call us back because its still working from the previous year—most customers get a treatment every two years” Spray season begins in September and goes through until the end of May, then in June and July the Spiderban team turn their attention to cleaning down dairy sheds, with complimentary spider proofing. Having cleaned over 1,000 sheds, Mike says the results are astonishing. Spiderban prides itself on the treatment being so nonabrasive that customers question whether they have been at all, as the treatment doesn’t smell, leaves no runs or mess. “There are a lot of things in peoples kitchen cupboards that they use which is worse than we do.” said Mike. Spiderban is offering an early Spring Special: For bookings made before 31st October 2021, Spiderban is offering a free inside treatment (valued at approx. $200+gst). Terms and conditions apply. Give Mike and the team a call on 0800 556 778 or 027 296 1234.

THIS PROMOTIONAL FEATURE WAS SUPPLIED BY SPIDERBAN. WORDS BY RACHAEL RICKARD

Spiderban, Mike Ward State Highway 1, Tinwald Shopping Centre, Ashburton Tel 027 296 1234 or 0800 556 778 spiderbanltd@xtra.co.nz www.spiderban.co.nz 10% DISCOUNT with your Ruralco Card

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0800 787 256 RURALCO.CO.NZ ASHBURTON / METHVEN / RAKAIA