It is with immense pride that we bring you the 3rd volume of RUInsights Team Member Newsletter covering the happenings of the first quarter of 2025 What a great start we’ve had to this year! With a reinvigorated passion for customer service, we’ve seen an incredible increase in the overall satisfaction ratings of our residents and families across the entire company.
As you may know, each quarter we survey at least 25% of each community including both residents and family members to gauge satisfaction and receive feedback. In this process, all comments are noted, and any negative feedback receives quick resolution by the Executive Director. Prior to our quarterly meetings, I read through every one of these comments, highlighting patterns, excellent feedback, and unique solutions. Rest assured that we pay special attention to each team member “shout out” that we receive on these survey results. The best indicator of the success of the community I’ve found is the percentage of residents and family members who rank their “overall satisfaction with the community” as “excellent” in comparison to the other options of “good, fair, or poor ”
Over the years with RUI, I’ve read thousands of these surveys, and yet, I still find such valuable responses every quarter that provide unique insight to continually improve our customer service efforts and processes
I am incredibly proud to share that our Quarter 1 surveys showed significant improvement from the previous quarters which would not be possible without the daily efforts from each of you. From the bright eyes and smiles you share when you interact with a resident to the personal touches of a WOW Moment, nothing goes unnoticed. Please accept my personal appreciation for the work you do each and every day as we continue to “deliver a lifestyle our residents have earned and deserve.”
SINCERELY,
COMING TO LIFE
Taste of RUI:
Our culinary team always brings a top-notch experience to the table with each dish From presentation to service to flavor, their daily goal is to leave each resident with tantalized tastebuds and a full belly! This quarter, our chefs and team truly outdid themselves with an array of events:
“Souper” Bowl Party
Afternoon Tea and Treats
Lunar New Year Chinese Cuisine
The Role of Bread in Cultures
Caribbean Flare Live Kitchen Demonstration
Uncorked: Wine and Charcuterie
Valentine’s Day, St Patricks Day, and Mardi Gras celebrations
RUI Fit:
RUI Fit offers residents a fun and interactive way to stay active while working toward their personal health and wellness goals. Through a variety of focused exercise classes, this
program promotes mobility, strength, and balance which ultimately lead to fall and injury prevention Through a group environment, residents are also able to foster a social connection and a sense of accomplishment. Did you know? Ashleigh at Lansdowne residents have formed a volleyball team that competes in a yearly senior volleyball tournament against other local retirement teams
#RUIGivesBack:
Through monthly initiatives, our communities have a continual focus on giving back to the organizations and people in the surrounding area. This quarter, our residents and team members gave back through: Coat Drive
Ronald McDonald House Toy Donation
Volunteering at a Soup Kitchen
Making Valentine’s Day Cards for Students
Goodie Bags and Baked Treats Delivered to Local First Responders
WOW Moments
The Wellington at Lake Manassas celebrated Mr. Dennis Dunlap's 104th birthday with a surprise parade of Motor squads from the Combat Veteran's Motorcycle Association and the VFW Motor Squad, a personalized cake, heartfelt speeches, and a performance from his favorite local artist. Check out the news stories! bit.ly/InsideNOVAWowMoment bit.ly/WUSA9WOWMoment
Mr. Harris had an impressive tenure at The Library of Congress for 20+ years, serving diligently as the Preservation Director. It was here he also met the love of his life, his wife. A huge shoutout to the Library of Congress for letting Mr. Harris relive those beautiful memories with a personalized tour and a wonderful gift. A genuine trip down memory lane for Paul Spring's WOW Moment!
A lifelong thrill-seeker at Bay Lake, Allen Graff, used to race go-karts with his buddies reaching speeds of up to 75 mph, but has missed the feeling of that adrenaline rush. Despite being an amputee, Allen got the chance to relive those high-speed days on the track at Motor World, where he quickly felt right at home in the driver’s seat putting the pedal to the metal.
TEAM RUI
Q1 TEAM MEMBERS OF THE MONTH
ANDRELLA BANNERMAN
SEAN KENNEY
BUTLER
GOOCH
LADONNA ENOH
EBONY WHITAKER
NLEREM ENMA NAVARRO
NWOKEJIEZI
FLOR DE MARIA LOBO DE AGUILAR
SENIORTHOMAS
BELTRAN DE BERRIOS
Congratulations to our outstanding Team Members of the Month for Q1! Your dedication, compassion, and consistent commitment to excellence have not gone unnoticed. Thank you for your exceptional contributions— you truly make a difference!
JOYCE BUSBY
TAMISHKA HARRIS STEPHEN BAFFOE
PHILIP AMANKWA
ADRIANA AMPONG
NISA MUHAMMAD
CHRIS ANDERSON
JOSE ARGUETASANTOS
JOHNNY FEVRINE
APRIL BOONE
LEADERSHIPDEVELOPMENT
Amanda Stanfield VP of Clinical Services
Hannah Sison VP of Clinical Services
Q2 Clinical Development Courses and Trainings
CPR/First Aid Certification Course
Dates and Locations:
April 16: 9am - 1pm at The Westmont at Short Pump
April 23: 10am - 2pm at Woodland Hills
May 13: 8am - 12pm at Bay Lake
May 13: 2pm - 6pm at The Hidenwood
Host: Amanda Stanfield, VP of Clinical Services
Dates and Locations:
April 16: 10am - 2pm at Paul Spring
May 2: 10am - 2pm at Aarondale
May 8: 10am - 2pm at The Wellington at Lake Manassas
May 21: 10am - 2pm at Ashleigh at Lansdowne
June 4: 10am - 2pm at Heatherwood
Host: Hannah Sison, VP of Clinical Services
RMA Refresher Course
Dates and Locations:
April 29: 9am - 1pm at The Hidenwood
May 20: 9am - 1pm at The Westmont at Short Pump
May 20: 2pm - 6pm at The Barrington at Hioaks
Host: Amanda Stanfield, VP of Clinical Services
Dates and Locations:
April 9: 10am - 2pm at Aarondale
April 23: 10am - 2pm at Aarondale
May 14: 10am - 2pm at Ashleigh at Lansdowne
May 28: 10am - 2pm at Ashleigh at Lansdowne
June 11: 10am - 2pm at The Wellington at Lake Manassas
June 25: 10am - 2pm at The Wellington at Lake Manassas
Host: Hannah Sison, VP of Clinical Services
ISP Certification/Refresher Course
Dates and Locations:
May 7: 10am - 2pm virtual session
Host: Amanda Stanfield, VP of Clinical Services
Dates and Locations:
June 9: 10am - 2pm virtual session
Host: Hannah Sison, VP of Clinical Services
RMA Certification Class
Date and Location:
June 11-13 and 18-20: 9am - 5pm at Aarondale
Host: Hannah Sison, VP of Clinical Services
The RUInformed Webinar Series is free and open to everyone—feel free to invite friends and family to tune in! This virtual lecture series offers engaging and informative sessions you won’t want to miss. Scan the QR code or click the links below to register today!
The Power of Touch
Date: May 21: 4pm - 5pm
Host: Lauren Burkart, LUXE Unlimited Salon and Spa
Host: Joshua Manny, Regional Director of Culinary Experience
Location: Heatherwood - Burke, VA
Alzheimer’s Disease and Dementia Care Seminar (CDP) Training
Date: May 27: 8am - 5pm
Host: Dr. Cleo Kitt, Senior Vice President of Leadership Development
Location: Paul Spring - Alexandria, VA
First Impressions: Concierge Virtual Leadership Retreat
Date: June 10: 10am - 12pm
Host: Danielle Hagenseker, Tony Johnson, and Dr. Cleo Kitt
Location: Virtual, by meeting invitation
401K RETIREMENT SAVINGS PLAN
Contribution, Matching, Investing, Oh My!
FAQ’s About Your 401K Through RUI
What is a 401K?
A 401K is a retirement investment plan that allows you to continually make tax-free contributions through your bi-weekly paycheck.
Who is Eligible?
You must be at least 18 years old and have been employed at RUI for at least 30 days.
What Contributions Can I Make?
After 30-days of employment, you will receive a welcome email from PCS Retirement that will invite you to enroll. You can contribute 1%-50% of your pay, before taxes, up to $18,000. You can change or stop your contributions at any time.
One of RUI’s competitive benefits is our company 401k matching. RUI matches a portion of your pre-tax contributions to your plan using the matching formula table below. What Does RUI Match?
What
If I Leave RUI?
If you leave RUI, you retain all the contributions you made to your 401k as well as the vesting percentage of RUI’s contributions according to your years of service. See Vesting Schedule below.
What Does RUI Match?
$0.50 on $1.00 up to $1,000 annually 0-5 years
$0 50 on $1 00 up to $1,500 annually 6-10 years
$0.75 on $1.00 up to $2,000 annually 11-15 years
$1.00 on $1.00 up to $2,500 annually 16+ years
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