Cisco 820-605 CSM: Q & A | Syllabus | Dumps | Study Guide

Cisco 820-605 CSM: Q & A | Syllabus | Dumps | Study Guide

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820-605 Exam Detail Vendor

Cisco

Exam Code

820-605

Full Exam Name

Cisco Customer Success Manager

Number of Questions

55-65

Sample Questions

Cisco 820-605 Sample Questions

Practice Exams

Cisco Customer Success Manager Specialist Practice Test

Passing Score

Variable (750-850 / 1000 Approx.)

Time Limit

120 minutes

Languages

English

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How to Prepare for 820-605 ❏Know and study complete syllabus content from Books ❏Perform enough practice with Cisco system with related Cisco 820605 certification subjects

❏Identify the key configuration, workflow and data flow ❏Perform with online practice exams on NWExam.com for Cisco Customer Success Manager

❏Identify your weak areas from practice test and do more practice with system

❏Repeat practice exams and try to score 100% on www.nwexam.com

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Cisco 820-605 Certification Syllabus Content Topic

Weight

Customer Success Industry

15%

Success Plan Creation

25%

Barrier Management

25%

Customer Success Management

20%

Expand Opportunities and Renewal

15%

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Cisco

820-605 Exam Questions 100% Guaranteed Success with NWExam.com

01. What are two barriers of adoption in an organization?

(Choose two.) a) new product sales motion b) lack of knowledge on solution c) organizational announcements d) implementation issues e) hiring practices

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ANSWER: b) lack of knowledge on solution d) implementation issues

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02. From a Customer Success perspective, why should the customer’s health be monitored? a) to provide the opportunity to address any changes in the customer’s experience around the solution b) to identify unused licenses so they can be addressed via a service improvement plan c) to directly enable renewals d) to give the customer valuable insight so they can automatically renew critical services on time

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ANSWER: d) to give the customer valuable insight so they can automatically renew critical services

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03. Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome? a) increase in new subscribers or increase in end users b) number of incidents reported or number of compliance issues c) reduction in headcount or operational support costs d) customer and employee feedback e) number of activities completed or increase in direct time

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ANSWER: e) number of activities completed or increase in direct time

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04. What is Quarterly Success Review? a) technical analysis that outlines the implementation plan and adoption barriers. b) a conversation that outlines key initiatives that are agreed upon in the success plan. c) gap analysis that focuses on the state of the customer's current architecture. d) new success plan that focuses on the upcoming goals for the customer.

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ANSWER: c) gap analysis that focuses on the state of the customer's current architecture.

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05. Why should a customer's success be documented? a) to establish KPIs that measure success b) to document roles and responsibilities for project management c) to provide awareness of the value achieved by the solution d) to provide expansion opportunities for the sales team

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ANSWER: a) to establish KPIs that measure success

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More Info on Cisco Certification ▶ For more information on Cisco Certification please refer to FAQ ▶ A Cisco 820-605 certification is increasingly becoming important for the career of employees in IT field. ▶ The fees information are for the informative purposes and do not serve as an official offering and are subject to change.

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