Cisco 500-440 Sample Questions | Syllabus | UCCED Practice Test

How to Prepare for Cisco 500-440 (UCCED) Certification?

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Cisco 500-440 Exam Detail Vendor

Cisco

Exam Code

500-440

Full Exam Name Number of Questions

Designing Cisco Unified Contact Center Enterprise 65-75

Sample Questions

Cisco 500-440 Sample Questions

Practice Exams Passing Score

Cisco Unified Contact Center Enterprise Specialist Practice Test Variable (750-850 / 1000 Approx.)

Time Limit

75 minutes

Languages

English

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How to Prepare for 500-440 Unified Contact Center Enterprise Certification ❏Try to know about Unified Contact Center Enterprise books. ❏Go through 500-440 syllabus and try to cover each topic. ❏Go through Unified Contact Center Enterprise sample questions which will give you idea about the real exam. ❏Try to perform well on Cisco Unified Contact Center Enterprise with NWExam.com. ❏Identify the weak areas from 500-440 syllabus and try to focus on those topics. ❏Repeat 500-440 online test and try to score 100% on www.nwexam.com

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Cisco 500-440 Certification Syllabus Content Topic

Weightage

Describe the Features and Functionality of the Cisco Unified CCE Solution

23%

Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution

11%

Identify the Network Design Considerations in a Cisco Unified CCE Solution

19%

Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution

23%

Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components

13%

Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components

11%

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Cisco UCCED Certification Questions and Answers

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01. Which option three statements describes when abouta network call type is characteristics assigned to a call areintrue? the Cisco Unified Contact Center (Choose three.)

Enterprise system?

Option a) when the call is routed to an agent b) when the call is first post-routed from Cisco Unified Customer Voice Portal c) when the call terminates and data is written to the Cisco TCD table d) when a call-routing script hits the first Queue to Skill Group node

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ANSWER: b) when the call is first post-routed

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02. How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

Option a) AES

b) SHA c) MD5 d) TLS

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ANSWER: c) MD5

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03. Which two statements about Cisco Unified Mobile Agents are true?

(Choose two.)

Option a) An additional voice gateway is required for Silent Monitoring. b) They extend and connect.

c) They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop. d) They are limited only to PSTN phones and mobile phone; IP phones are not supported.

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ANSWER: a) An additional voice gateway is required for Silent Monitoring.

c) They perform call control features (example: Hold/Conference/Transfer) only from the agent

desktop.

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04. In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

Option Option a) administration server b) real-time data server c) analytical server

d) recording server e) static server f) performance server

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ANSWER: a) administration server

b) real-time data server

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05. Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

Option a) Boolean or proficiency Option b) string or integer c) Boolean or integer d) proficiency or array

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ANSWER: a) Boolean or proficiency

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More Info on Cisco Unified Contact Center Enterprise Certification ▶ For more information on Cisco Unified Contact Center Enterprise certification please refer to FAQ. ▶ The Cisco 500-440 is increasingly becoming important for the career of employees in IT field. ▶ The fees information are for the informative purposes and do not serve as an official offering and are subject to change.

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