2023 RTIH Innovation Awards Brochure

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WELCOME TO THE

2023 RTIH Innovation Awards ceremony

I

t is my great pleasure to welcome you to the Barbican Centre, here in the heart of the city of London, and the 2023 RTIH Innovation Awards.

Since we launched the awards in 2019, they have gone from strength to strength and holding them at the Barbican Centre, a much loved, internationally acclaimed venue, is going to be a tough one to top.

Thank you to you to our sponsors, PMC, FreedomPay, Worldpay from FIS, CADS, 3D Cloud by Marxent, Goodays, Vista Technology Support, and Retail Technology Show 2024.

Your host for the evening

Ian Moore With a contempt for most forms of physical exertion, Ian’s laid-back delivery is both natural and endearing. His style has made a mark on the live circuit, particularly at London’s famous Comedy Store, and touring with the likes of Lee Evans and Jack Dee.

Thanks also to our fantastic judges: • • • • • • • • • • • • • •

Mike Cadden, Interim Chief Technology Officer, Marie Curie Peter Waugh, Director, International Digital (EMEA, LAC & AP), Starbucks Carole Kingsbury, Former Director of IT, Ted Baker Christine Russo, Industry Analyst and Retail Influencer Paula Bobbett, Chief Digital Officer, Boots Sarah Curran, Founder & Chief Menopause Officer, Just Hotter Matt Bradley, Director and Founder, Retail Technology Show Toby Pickard, Global Insight Leader, IGD Matt Taylor, Technology Transformation Leader at EY, Retail and Consumer Products Simon Curtis, Chief Commercial Officer, PMC Amodini Chhabra, Investor, Compass Digital Ventures Gary Newbury, Supply Chain Advisor and Delivery Executive Nadine Neatrour, Marketing Director, Selfridges David Polinchock, Co-Founder/President, Unified Brand Experience Lab

Ian’s take on the world strikes a deep chord - whether he’s pointing out the problems of using the wrong vocabulary in a German branch of Pizza Hut, confessing his uncontrollable urge to tidy up the shelves at Primark or revealing his near pathological hatred of open toed footwear. His ability to find humour in almost any subject is frequently showcased on Radio 5Live’s Fighting Talk.

Alongside Jimmy Carr, Ian made such an impact in the sell-out Britcom show at Montreal’s Just For Laughs that he was invited to headline the festival’s finale.

Despite his popularity in Canada and Britain, he actually spends much of his time in France - where he’s little understood.

And last but most certainly not least, thanks to all those who entered the 2023 RTIH Innovation Awards, many of whom are in attendance this evening.

We received a record number of submissions this year and many fantastic examples of the continued resilience and dynamism of the retail space during hugely challenging times.

Here’s to a great evening as we crown our latest RTIH Innovation Awards hall of fame entrants!

Scott Thompson Editor & Founder, RTIH scott.thompson@retailtechinnovationhub.com

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Composable commerce has the potential to significantly change the retail landscape

LEADING THE CHARGE IN

retail innovation PMC’s Chief Commercial Officer, Simon Curtis, shares his vision for unlocking retail innovation through composable commerce.

I

n the dynamic and constantly changing world of retail, innovation is the lifeblood that keeps businesses competitive, resilient and relevant in the face of change.

Retailers and vendors alike recognise that consumer expectations are constantly shifting. It’s this that compels us to push not just for continuous improvement, but for a more profound shift and accelerated transformation.

This aspiration for excellence motivates retailers to experiment with new architectures and to seek out multi-platform, multi-vendor solutions. Vendors, in turn, are investing heavily in development to provide the solutions that retailers need to stay competitive.

The importance of collaboration Collaboration is emerging as a cornerstone of success in the retail technology space. Retailers and technology vendors are increasingly working hand-in-hand to design and implement solutions that address specific pain points and goals.

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Effective collaboration means retailers can take a hands-on approach to shaping technology solutions that meet their unique needs, while vendors can refine their offerings based on real-world feedback.

So it’s a win-win.

By working collaboratively, we can create experiences that truly resonate with customers and elevate the retail journey.

Is composable architecture the future?

In a world of escalating complexity and a multitude of channels and platforms, composable architecture is emerging as a critical technology paradigm.

Composable commerce allows retailers to select and integrate best-in-class components that suit their specific needs, promoting agility and adaptability.

This modular approach enables retailers to seamlessly integrate multiple systems, apps and platforms and processes, whether for e-commerce, in-store operations, or channel integrations. Composable architecture simplifies integration and fosters collaboration, ensuring

PMC that the retail technology solutions remain flexible, scalable and future proof.

organisations that embrace cutting-edge solutions and foster a culture of innovation.

Rising to the challenge

Looking to the future

Retailers have long subscribed to the idea that multiple sales channels are better for business, and today we see many retailers doing just that - Primark, a high street giant, has recently launched a UK wide Click and Collect service to enhance their in-person retailing experience.

We also see that top e-commerce brands such as Asos, Boohoo and Shein have started launching pop-up stores across the UK. The practicalities of adding another sales channel to your existing multi-channel system can be far from simple though. Retailers must address a crucial question before adopting a new multi-channel selling approach: Can they meet the high level of service their customers now expect on this new channel?

At PMC, our ambition is to become the leading technology service provider to the retail industry. To help achieve this goal we have invested in our own commerce platform, Graphene. With this platform we are producing fast results for our clients by rapidly delivering new solutions, leveraging existing systems and deploying new capabilities.

Graphene is flexible and scalable. It’s designed to seamlessly integrate with a variety of platforms and vendors, allowing retailers to create a unified and consistent shopping experience for their customers, regardless of the channels they use. This ensures that retailers can maintain a competitive edge and meet consumers on their own terms.

Composable commerce has the potential to significantly change the retail landscape. As technological infrastructure evolves, the interfaces and spaces where retailers engage with consumers will naturally transform too.

Traditional store hardware may even become obsolete, allowing stores to become experiential hubs or showrooms, enhanced by connected e-commerce capabilities. We are already seeing connected systems creating enhanced stock visibility and simplifying backroom tasks such as inventory management and stock counting.

People and direct human-to-human interactions will likely remain paramount. And, with the right digital tooling and greater transparency around a customer’s shopping habits across both physical and digital channels, composable commerce will enable staff to offer a more deeply customised experience.

One thing is clear - the power to adapt, evolve and thrive lies within the grasp of those who dare to innovate.

What does success look like?

For the retailers embracing composable commerce, success extends beyond revenue growth.

In the example of Primark, their Click and Collect solution has enabled smaller stores to offer a broader range of products through online orders. In turn, this has enabled them to collect customer data for the first time.

By integrating this data into a new CRM system, they are better equipped to enhance future customer experiences.

IT teams can also experiment more freely with composable commerce. When integration between in store and online systems is no longer a barrier, retailers can trial new innovations, whether it’s pop-up shops, hyper personalisation, or mobile retailing.

Attracting and maintaining top tech talent is another IT win when embracing composable commerce. The digital skills gap in the UK is substantial and growing rapidly, but we know that tech-savvy professionals are drawn to

Retailers and vendors alike recognise that consumer expectations are constantly shifting. It’s this that compels us to push not just for continuous improvement, but for a more profound shift and accelerated transformation

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Bricks and mortar innovation SPONSORED BY This award will go to a retailer enabling physical spaces to thrive via innovative technology, even as online shopping continues to grow. We’re looking for examples of reducing friction in the customer journey, offering improved experiences, and blurring the lines between channels.

Shortlist Cust2Mate Cust2Mate is a leading smart cart solution that helps reduce shrinkage, effectively track store stocks, and boost sales with on-cart promotions that entice shoppers to make the most of special offers and sale items.

EE The EE Studio in Westfield London, White City, is EE’s vision for the future of retail, designed to empower customers with the best connectivity and technology solutions for their connected life, and serve as a hub for the local community to work, learn and play.

HL Display HL Display has developed physical equipment to help reduce time and labour spending on chiller merchandising.

Thanks to 180-degree rotating movement, all shelves of the Rotoshelf solution move at once, allowing for quicker restocking from the back. Simply rotate, refill, rotate the section back.

Ladorian Turning bricks and mortar stores into smart stores: how AI software created a

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EE’s vision for the future of retail.

seamless in-store customer experience and increased promotional sales – a BPLadorian partnership.

Nanovo Nanovo is connecting bricks and mortar stores to omnichannel and digital services. It is implementing a phygital store experience, with one being created for 6thStreet.com in Dubai. This concept consists of a showroom without physical products being displayed.

shopreme shopreme is a champion of unified selfcheckout solutions, offering a range

of products and services to simplify and enhance the retail customer experience. With its Scan & Go, SCO, and exit solutions, it is aiming to revolutionise how customers shop in stores.

Zippin Zippin transformed a traditional hot foods concession stand into checkoutfree shopping at Kingdom Grill at Arrowhead Stadium. This was the first Zippin Walk-Up installation, a new checkout-free format that doesn’t require construction and comes ready to install in just days.

Supply chain innovation This award highlights companies that are re-inventing and re-thinking retail supply chains via innovative advancements in technology.

Shortlist DPD UK In pursuit of its net zero 2040 goal, DPD UK has launched the EcoLaunchpad programme, where it reaches out to experts in sustainability, technology, and innovation to develop and test new ideas that can help it further reduce its carbon footprint.

Flexport Flexport has expanded its technology platform to create an end-to-end supply chain solution, demystifying the complexities of global trade and enabling companies of all sizes to manage and track products from manufacturer floor to customer door.

Invent Analytics CCC, a European footwear retailer, wanted to increase inventory availability and reduce lost sales but needed a tool to meet its unique business requirements and free its planners from time consuming manual processes and guesswork.

It partnered with Invent Analytics to

implement a platform that is configurable, and easy-to-use for store replenishment and profit optimisation for inventory.

Kammac Kammac is taking the pain out of e-commerce with its new pop-up fulfilment hubs.

Kwayga Kwayga is a platform for supermarket buyers to engage with perfectly matched suppliers of private label and trending food and drinks products across Europe.

Nedap Nedap helped Scotch & Soda, a high end fashion brand established in 1985 and headquartered in the Netherlands, to create a “single pool of stock” with RFID technology.

Studenac Studenac’s AI powered planning and analytics platform from Solvoyo uses machine learning to analyse inventory and sales data, automatically generating high quality recommendations for the

products each of its store managers should order every day.

SmartSense by Digi This initiative protected billions of dollars’ worth of cold chain product for multiple national retail pharmacy chains with significant market share. SmartSense provided a Sensing-as-a-Service condition monitoring and prescriptive analytics solution to tightly monitor inventory, prevent product loss, and ensure the highest levels of patient safety.

TrusTrace TrusTrace, a global SaaS company with a platform for traceability, ESG and compliance, provides the world’s largest retail brands with granular, accurate supply chain data.

Wiliot Wiliot’s IoT platform connects digital and physical retail worlds using its stamp sized IoT Pixel devices to address retail’s biggest challenges across supply chain efficiency, omnichannel retailing, food safety, and inventory management.

In pursuit of its net zero 2040 goal, DPD UK has launched the EcoLaunchpad programme.

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Payments

innovation This award recognises payment initiatives that are both innovative and customer and retailer friendly. We’re looking to reward a project that has the potential to increase a retailer’s competitiveness and effectiveness, and to improve the shopper experience.

Bonus points if the project could be considered a first in the market.

Shortlist ACI Worldwide ACI digital identity services is a key offering that orchestrates over 10,000 data signals by leveraging network intelligence, provides a frictionless experience for consumers, and protects a brand’s revenue while lowering a retailer’s operational costs by taking over the heavy lifting.

Epos Now Epos Now, a leading cloud-based Point of Sale technology provider, played a pivotal role in the success story of Pets Paradise, a lively pet shop in North Norfolk, under the dedicated management of Siven Cook.

JOOR JOOR is a wholesale management ecosystem with nearly $20 billion in wholesale transactions processed on an annual basis.

Mercaux Having already started its journey with RFID for managing stock, River Island

wanted to leverage its investment further in-store. By deploying RFID next gen self-checkout, it was finally able to get a true omnichannel view of products, ongoing promotions, as well as baskets and customers.

Thanks to the success of the selfcheckout project powered by Mercaux, commercetools, Cabiri, Talon.One, and Stripe, River Island was able to realise its goal of redirecting staff from fixed PoS desks to the shopfloor to give staff more flexibility and enhance customer experience.

MishiPay UK retailers needed better in-store payment systems, as 88% of transactions were non-cash across the MishiPay network. Lacking insights on customer behaviour and high terminal costs (£300 each) were major issues.

MishiPay’s solution was deployed in over 70 stores, integrating embedded payments with existing systems. This included upgrades for Scan & Go, Kiosk, RFID, Cash Desk, and mPOS to accept Softpos payments, enabling card tapping directly on screens.

Mollie Mollie has launched an in-person payments solution – Mollie Terminal – to bolster its unified commerce payments proposition and meet the demands of its customers operating across both physical and online stores.

Sheeva.AI Sheeva.AI’s in-car payments and commerce solution introduces vehicle location-based services to monetise the driver experience.

Slerp In March of this year, Slerp launched Allpress’s new ordering app, complete with a built-in digital loyalty programme and its PressPay feature.

Splitit Splitit, which enables card attached instalments at the PoS, is pitched as the only embedded white label omnichannel payments provider that uses a consumers’ own existing, untapped credit.

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Most innovative UK retailer SPONSORED BY Who has been the UK’s most innovative, customer focused retailer this year? Judges are asked to look at each retailer’s tech deployments and initiatives and decide which one has been the most consistently forward thinking and customer centric in 2023.

Shortlist Amazon Fresh UK Amazon Fresh customers can now pay at self-checkouts in the Monument, London store, in addition to using a Just Walk Out technology powered checkoutfree option. The ultimate aim here is alleviating some of the friction associated with Just Walk Out technology.

Asda Tata Consultancy Services has secured a multi-year partnership with Asda to support its digital transformation and to implement a new organisation

wide IT operating model, following its divestiture from Walmart. This will see the grocery giant leveraging TCS’ cloud, AI, and security solutions.

DFS DFS has been shortlisted for its innovative approach to bringing 3D interactivity to its online shopping experience. In addition to the deployment of WebAR at a major scale (over 32,000 SKUs), it also launched a leading edge 3D sectional configurator on 8th November. It is the first UK retailer to deploy this technology. The launch is one product range - Sofables.

It will be adding ten additional ranges this year.

John Lewis Partnership Earlier this year, Eagle Eye secured a five-year contract with The John Lewis Partnership for its new pan-partnership loyalty project launching in 2024 alongside dunnhumby. Elsewhere, Waitrose has partnered with CitrusAd to roll-out relevant, targeted advertising across Waitrose.com.

Kingfisher At Google Cloud Next in October, Kingfisher shared the work it has been doing with AI and machine learning technologies.

It introduced Athena, an AI orchestration framework which will manage how Kingfisher prompts and interacts with AI language models, as well as other AI tools developed in-house.

Polarn O. Pyret

Amazon Fresh UK has been busy this year alleviating some of the friction associated with Just Walk Out technology.

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Sustainable childrenswear brand Polarn O. Pyret launched a fully integrated, brand owned, circular business model in November 2022.

Delivering against its long standing vision that every piece of PO.P clothing is owned by at least three children, the PO.P Second Hand service is the first of its kind and category leading for circular innovation in childrenswear.

Most innovative retailer (rest of the world) Who has been the most innovative, customer focused non-UK retailer this year?

Judges are asked to look at the shortlisted submissions and decide which one has been the most consistently forward thinking and customer centric in 2022/23.

Shortlist L’Occitane and Confer With L’Occitane has embraced Confer With’s live video shopping technology, becoming a trailblazer in the MENA retail landscape through the L’Occitane Accelerator programme, powered by the Greenhouse, Chalhoub group. This strategic move has reinvented the customer journey, merging in-shop personalisation with digital convenience.

Nordstrom and SML Nordstrom, a fashion retailer, wanted to improve inventory accuracy across its 350+ stores nationwide. It was looking to

better visibility into what items were instore to fulfil customer orders faster and reduce cancellations.

Nordstrom partnered with SML RFID to roll out item-level RFID and its Clarity solution. This has now been deployed to 330+ Nordstrom stores, taking its inventory accuracy to 95% and above.

Puma and refive Puma encountered challenges in engaging a younger, digital native customer base and understanding instore customer behaviour.

With refive’s digital receipts, it has successfully bridged these gaps. Now,

at the checkout, it engages customers digitally, understanding anonymous customer behaviour in detail, collecting feedback and thousands of marketing opt-ins.

Style Union and Nextail Style Union, launched in 2022, is a fast growing Indian fashion retailer that has truly embraced innovation from day one.

From the start, the team behind Style Union adopted solutions like the Nextail merchandise planning platform, leveraging proven technologies used by fashion retailers around the world, to embed efficiency and automation into its core merchandising operations.

Puma encountered challenges in engaging a younger, digital native customer base and understanding in-store customer behaviour.

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Virtual store of the year The winner of this award will have either launched a new virtual store in the past 12 months, or overhauled and significantly enhanced an existing one. We’re looking for retailers/brands delivering seamless and personalised shopping experiences, engaging with customers in exciting and innovative ways via the likes of gamification, livestream commerce, and the metaverse, and boosting online sales.

Shortlist Confer With and OWAY Beauty Confer With and OWAY Beauty have partnered on the OWAY Immersive Store.

This digital innovation was supplemented by a purpose built physical environment in Bologna, Italy – away from physical retail. This space was equipped with easy-to-access cabinets, multi-angle cameras integrated with the Confer With platform, and a central table featuring a shoppable interface that customers could join and interact with a beauty advisor.

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Obsess partnered with American Girl to develop an immersive virtual museum experience.

Emperia and Lululemon Lululemon introduced a virtual store in collaboration with Emperia, coinciding with the launch of its ‘chargefeel 2’ shoe.

The campaign focussed on enhancing the active, athletic leisure customer experience and engaging users.

Obsess and American Girl Obsess powers highly engaging immersive e-commerce experiences for leading global brands including Ralph Lauren, J. Crew, Charlotte Tilbury, and Corona.

It partnered with American Girl to develop an immersive virtual museum experience that drives shopper engagement, increases brand loyalty and generates additional revenue. The museum features a virtual room for each doll in American Girl’s collection, plus an additional room that celebrates the brand’s “Girl of the Year.”

SpatialPort SpatialPort is developing a B2B/B2C, mobile first, no-code, immersive 3D e-commerce platform with hyper realism, experiential AR,gamification, and education.

The company was founded in San Francisco in November 2021 by a team of professionals in the fields of tech and the metaverse to enhance the shopping experience at a further level (immersive and gamified) and community engagement.

Digital transformation

project of the year SPONSORED BY This award celebrates those who are at the forefront of digital transformation in the retail space, achieved through the deployment of innovative technologies.

Shortlist eyefactive eyefactive client Three Ireland transformed its stores with the company’s touchscreen solutions.

David Jones and YOOBIC David Jones, an Australian luxury department store with over 11,000 employees, implemented the YOOBIC digital workplace to transform communications, task management, and learning.

JK Tech JK Tech worked with a client that is among the leading multinational optical retail chains based in the UK with operations in Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia, and New Zealand.

The project included modernising the IT framework of the client to strengthen efficiency and improve user experience.

This was done by reducing backlogs to improve resolution time resulting in enhancing user perception.

Proximity and Paul Smith Proximity’s Retail Super App is an all-inone engagement platform, empowering sales associates to connect with their customers and provide a personalised shopping experience, no matter where the customer is.

PTC The world’s most successful brands and retailers (such as Burberry, M&S, Ralph Lauren, etc.) rely on PTC’s FlexPLM solution to drive their core product design, development, and sourcing decisions.

Spotlight Sports Group/Racing Post Racing Post has provided content to betting shops since 1996. For 25

years, this was in the form of printed products with the Betting Shop Display, a bespoke product that was displayed on walls complemented with the Racing Post newspaper.

In recent years, Racing Post has built a suite of interactive digital products. The Digital Betting Shop Display (DBSD) is its flagship product, displaying content from 60 pages of a Print Betting Shop Display on a single screen, allowing customers to access racing content from UK, Ireland and International content, greyhounds, sports, virtual and the Racing Post tabloid.

ZERO10 ZERO10 is a fashion AR try-on company specialising in providing AR technology for fashion retailers.

Orium and Kum & Go Kum & Go has been a staple of the US midwest convenience landscape since 1959. To modernise its experiences and offerings and to keep pace with changing customer preferences, it turned to Orium to support the launch of a new digital experience that would enable a host of customer centric features for on-the-go consumers.

ZERO10 specialises in providing augmented reality technology for fashion retailers.

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Customer experience

excellence SPONSORED BY

The Covid-19 outbreak has reshaped customer behaviour and their expectations of retailers. This award will go to an online and/or physical retailer that has understood and reacted in a positive fashion to these customer trends and patterns, by providing exceptional omnichannel customer experiences, powered by innovative technologies.

Shortlist BOXT Launched in February 2023, the BOXT customer support app is the next step in improving transparency for customers by giving them quick and easy access to all the information they need about their chosen product and installation.

By addressing some of the major pain points for customers in their purchase journey, the app delivers added value against high consideration and high investment products.

Confer With Confer With’s technology platform aims to revolutionise e-commerce by emulating in-store interactions online.

Tailored across a range of clients in the furniture, fashion, beauty and other retail sectors it aims to deepen customer engagement. The live video shopping tool demonstrates significant gains in customer satisfaction and sales metrics.

ESW ESW is a leading global and domestic direct-to-consumer (DTC) e-commerce company, empowering global brands to expand their cross-border DTC channels.

First Insight First Insight is a leader in voice of the customer retail solutions, transforming business decision-making through actionable consumer insights and AI.

Graymatics Graymatics aims to revolutionise physical retail by leveraging AI powered cognitive analytics. Its technology analyses visual cues, conducts sentiment analysis, and interprets customer interactions, revealing invaluable purchasing patterns, preferences, and sentiments.

Kivisense Kivisense specialises in digital solutions for e-commerce and marketing, with a focus on AR technologies.

ZigZag ZigZag is a market leading global returns solution provider.

Zippin

Zippin’s checkout-free platform eliminates friction from the shopping experience.

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Zippin’s checkout-free platform eliminates friction from the shopping experience. But, with purchases of age-restricted items (like beer), there’s still a significant bottleneck: manual ID checks. Guests can fly through its stores in just 30 seconds, but often wait longer for age verification.

Zippin’s integration with digital identity verification services for store entry eliminates this final bottleneck. Guests registered with an age verification service use a facial scan to enter the store, pay for their purchase, and verify their age/identity.

Personal customer experience, at scale.

The Goodays Customer Experience Management Platform digitally connects brands to their customers across any channel.

Helping drive loyalty and retain customers from day one.

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goodays.co

Omnichannel retail initiative of the year This award will go to a tech centric approach to retail that provides customers with a fully integrated shopping experience across bricks and mortar stores, online, mobile, and everything in between.

Shortlist Confer With and Dunelm Dunelm seamlessly integrated its extensive physical presence with an innovative digital strategy, capitalising on Confer With’s live video shopping platform.

Ibotta The Ibotta Performance Network (IPN) is a performance marketing platform built

by Ibotta to offer solutions for delivering Rewards as a Service to retailers, CPG brands, and publishers.

Jisp Unifying a traditionally fragmented convenience sector, Jisp offers independent retailers an omnichannel solution to unify their in-store offering with online platforms, rewarding shoppers with discounts, loyalty rewards and brand promotions via in-app and push notifications, in-store PoS and social media marketing.

Lakrids By Bülow and Sitoo Lakrids By Bülow, renowned for its

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liquorice creations, has partnered with Sitoo to revolutionise its retail omnichannel experience.

NewStore and Footasylum Footasylum, a UK fashion streetwear and sportswear retailer, collaborated with NewStore and Talon.One to deliver cuttingedge omnichannel shopping experiences across its 60 stores in a mere 85 days.

PriceSpider PriceSpider is reinventing the way brands conduct commerce, with data solutions that help them deliver the shopping experiences today’s customers demand.

Retail247 Retail247 has deployed both of its core retail solutions to Crew Clothing. Origin now delivers a single view of all things product, including commercial channel integration, and Archean delivers the backbone of all stock transactional activity as well as providing real-time visibility of stock positions across the business.

Rovertown American convenience stores have

come a long way since the days of selling “smokes and Cokes” next to fuel canopies.

Unfortunately, the legacy of this industry’s mobile app challenges has been a barrier to effectively leveraging and deploying new omnichannel capabilities. In particular, a longstanding reliance on rigid, white label apps has complicated things.

Rovertown’s app platform - and its new Integration Store - are helping retailers overcome this barrier.

SML Stadium, a Swedish sports fashion retailer, faced inventory accuracy challenges impacting staff and customers across its 180+ stores.

Using SML’s RFID technology, it can now take inventory once a week - with an inventory accuracy of 93-99%.

XY Retail Fender, the renowned luxury guitar manufacturer, partnered with XY Retail as it needed a retail platform to support its first ever direct-to-consumer flagship store, located in Tokyo.

Technology vendor

of the year (UK) SPONSORED BY This category celebrates UK-based companies that have developed innovative technologies and worked with retailers to transform the customer experience or back-end operations or both.

Shortlist EDITED EDITED is a global retail intelligence platform that empowers brands and retailers with real-time decisionmaking capabilities. It enables retailers to increase margins, boost sales, and achieve better business outcomes through AI driven market and enterprise intelligence.

OneStock OneStock is Europe’s market leading distributed order management solution, helping companies drive revenue, streamline operations and improve customer satisfaction.

Red Ant Red Ant’s solution RetailOS combines data systems and technical expertise for remarkable customer experiences.

The solution, active in 21 countries, includes clienteling, assisted sales and omnichannel PoS.

Retail247 Retail247’s initiative is to lead the charge in ‘composable commerce’. Its design for retail is built around a framework of components and services that are easily assembled and disassembled to provide solutions that start out being relevant and continue to be so despite the needs of the business changing.

Scurri what3words aims to solve addressing issues in the logistics and e-commerce sector.

Delivery management platform, Scurri puts retailers and brands back in control of the key processes involved in delivering on their customer service promises - enhancing shoppers’ delivery

experience and improving customer satisfaction to increased loyalty and lifetime value while protecting margin.

Star Micronics As a complete Point of Sale solutions provider, Star offers a wealth of options including a wide range of unique desktop PoS, mobile and self-service terminal printers for printing receipts, tickets and labels from traditional systems, tablets and mobile devices as well as from web and cloud-based apps.

what3words Addressing can make operations difficult in the logistics and e-commerce sector.

Street names are often duplicated, postcodes cover broad areas, and finding exact entrances can be challenging. what3words has been designed to solve these issues. It has divided the world into a grid of 3m x 3m squares, and given each square a unique combination of three words: a what3words address.

ZigZag ZigZag is a market leading global returns solution provider.

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Judging panel interview

Technologies such as self-checkout and Click and Collect have become more commonplace than before the Covid-19 outbreak.

Interview:

Toby Pickard Global Insight Leader at IGD

Toby Pickard, Global Insight Leader at IGD and 2023 RTIH Innovation Awards judging panel member, sits down with Liz Morrell, to discuss retail tech in 2023 and beyond, his career to date, and the benefits of being an influencer.

A

sk Pickard what one of his greatest professional achievements is and he says it’s being named a retail influencer by the likes of RTIH, where he has made our top 100 for the last two years.

“From an external perspective it’s

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getting recognition from organisations like RTIH around being a retail influencer and having that badge,” he says.

“That’s something I’m immensely proud of and it’s a real honour to be included on that list.”

As part of that role, Pickard is a judge for the 2023 RTIH Innovation Awards and he says he loves the opportunities

Judging panel interview that his influencer role gives him in finding out about the latest and greatest tech in retail. His focus at IGD is global retail, the store of the future and how the path to purchase is changing, particularly in grocery retail.

On a daily basis that sees him looking at the latest and greatest case studies from around the world and the initiatives they are implementing for both their shoppers and their businesses, he says. “Technology plays a significant part in my role as technology is one of the key drivers or enablers for change within the food and grocery sector and when it comes to grocery shopping it has a significant impact.”

Tech in 2023 and beyond Some of the most interesting areas for change are around the way we shop, and the potential for cashier-less stores as they continue to gain traction, according to Pickard.

“I first spotted a startup that was trying this in Scandinavia back in 2016. That slow steady progression of cashier-less technology being rolled out is interesting because it significantly changes the front of a store, the way it operates and also the way we shop. That is huge and there is still a long way to go there, and it will be exciting to watch because it’s also coupled with advancements around artificial intelligence and image recognition.”

He says the democratisation of generative AI, previously restricted to the three or four big tech players who had been developing it in-house, and its move to open access is also a game-changer. “It levels the playing field, and we will see a lot happening in that space.”

One of the most important shifts he has witnessed is that of the dotcom boom during the pandemic which forced previously tech-shy customers and staff to learn to embrace it, with technologies such as self-checkout, Click and Collect and the use of handheld devices becoming more commonplace than before. “All of those things have helped accelerate the digitalisation of retail.”

“Next year we will also see more of tech enhancing store associates. It’s a real enabler, rather than a hindrance or a competitor,” he says. But this requires careful management, he warns. “It’s about how can you create superstaff by upskilling them with technology.”

And part of that is around the onboarding, he says.

“We often see companies saying that tech is intuitive, but I believe that more often it’s not. I think people need to be shown and onboarded and that’s both shoppers and store staff.”

“What I’m hearing when I go out in stores is for those that are becoming more digitally enabled if they onboard their staff correctly and walk through why they are doing

Pickard is included in the RTIH Top 100 Retail Technology Influencers List.

it then staff see the benefit because it can make their jobs easier. They can move away from manual tasks and that enables them to do other roles that they might enjoy more.”

He says the outlook for 2024 and beyond is exciting.

“From a food and grocery perspective we will still see a lot around enhanced efficiencies, and how technology can be used to really improve systems.”

“I think often that will be incremental shifts that at scale make a huge difference, so things like online picking in-store and whether that can be done more efficiently. There will also be a big focus around solutions that can help around shrinkage as that has been a big issue for a lot of retailers in the UK and abroad.”

The role of sustainability Despite his excitement about future tech, Pickard’s role hasn’t always been tech focused, however.

He originally joined IGD in 2007 as a sustainability analyst after doing a degree in environmental management at the University of Leeds. “It was a really nice opportunity for me to take the learnings from university and start applying them and learning more about how the food and grocery market is trying to become more sustainable.”

His role saw him working in sustainability efforts such as packaging reduction initiatives, as well as working in the charitable side of the business. “We used to run a number of packaging events for the food industry where the industry would share best practice and insights.”

“My role started to evolve into how technology would be more of an enabler in a number of the challenges the industry was seeing, especially around packaging

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Judging panel interview or reducing road miles so it started more into spotting the latest and greatest technologies to help with sustainability,” he says.

Retail influencer As his role continued to progress into the innovation space, in 2015 he moved into an e-commerce role within the commercial side of the business and to run the IGD’s online digital events before moving to a multichannel role and then his current innovation and futures focus.

He says his retail influencer badge gives him a unique ability to get even closer to new tech initiatives, however, and it’s again this for which he is most grateful.

“I love spotting or being shown new innovations but what I’m most grateful for about being an influencer is the network it enables by being associated with others who do a similar role to me. It enables me to pick up the phone or Zoom someone or send them an email or a LinkedIn message because you are part of this network. There’s a really nice common understanding and enthusiasm to learn and share. So for me it’s the network it enables and that also to open doors to other organisations.”

“People come forward and ask to have a chat because I have that badge of honour. I have a great network but also it brings people to me which makes my job quicker, easier and more efficient.”

And that helps to drive new understandings. “I’m a curious person by nature. I’ve got a curious mind and I like to know how things work and if there’s an issue I go into solutions mode straightaway. I think very logically,” he says.

His role, where he’s seen as a mouthpiece of the

industry and talking to new contacts globally can be tiring, however, he admits, especially when you add in his three-year-old daughter and six-year-old son, both of whom are early risers. “I’m looking forward to the days when they start laying-in in the morning,” he laughs.

Outside of work, he runs as much as possible to clear his head and keep fit. He is also training to become a qualified FA coaching assistant to support his young son’s weekly football activities.

“Thursday nights is practise and Saturday is game day so rather than standing on the pitch as I have been doing for the last eight months when they’ve been training, I’ve decided to put on some boots and to go and help out and run around. It keeps me active and gets me learning something new and different as I was much more into hockey and rugby when I was at school.”

The future And of the future? Pickard says his passion for tech and tech as an enabler and solutions provider will endure.

“It’s an area I find really intriguing, and I’ll hopefully continue to learn and grow and share insights about the latest and greatest innovations we are seeing in the world. For retail and food and grocery particularly, the bar is continually rising. I think more and more those companies that aren’t embracing technology in a significant way are starting to get left behind.”

Liz Morrell is a freelance retail business journalist and copywriter and regular contributor to RTIH.

“Some of the most interesting areas for change are around the way we shop, and the potential for cashier-less stores as they continue to gain traction”.

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2023 RTIH Innovation Awards Brochure

AT A GLANCE

2023 RTIH Innovation Awards event 6.30pm - 8pm 8pm 8.10pm - 9.50pm 9.50pm - 11pm 11pm - 1am 1am

Drinks reception in the Conservatory Welcome address (Scott Thompson, Founder and Editor, RTIH and Simon Curtis, Chief Commercial Officer, PMC) Dinner is served in the Garden Room Awards presentation with our host, author and comedian Ian Moore After party featuring DJ Event ends

CATEGORIES: 6

Bricks and mortar innovation – Sponsored by CADS

8 9 10

Supply chain innovation

11 12 13

Payments innovation Most innovative UK retailer – Sponsored by 3D Cloud by Marxent Most Innovative Retailer (Rest of World) Virtual Store of the Year Digital Transformation Project of the Year – Sponsored by Vista Technology Support

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Customer Experience Excellence – Sponsored by Goodays

16 17

Omnichannel Retail Initiative of the Year

22 23 24 25 26 27 28 28

Technology Vendor of the Year (UK) – Sponsored by Retail Technology Show 2024 Technology Vendor of the Year (Rest of World) Startup of the year Technology implementation of the year (UK) Technology implementation of the year (rest of world) Best Retailer/Technology Supplier Relationship (UK) Best Retailer/Technology Supplier Relationship (Rest of World) RTIH Editor’s Choice Award Overall Winner

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Technology vendor of the year (rest of the world)

This category celebrates companies that have developed innovative technologies and worked with retailers to transform the customer experience or back-end operations or both.

Shortlist Akeneo Retailers want to understand how best to tap AI and ML capabilities to improve data quality and accuracy within their PIM systems to drive operation efficiencies while unlocking sales.

Akeneo took a pragmatic approach leveraging AI for PX.

Bambuser Bambuser’s SaaS platform is trusted by some of the world’s biggest retailers and brands.

Simbe Robotics combines cutting-edge robotics and AI in a single platform.

BigCommerce BigCommerce’s e-commerce platform drives growth and performance for brands and retailers by combining the best of SaaS with the flexibility and openness of API enabled composability.

Firework Drawing upon the power of video, Firework revolutionises how consumers interact with store associates and brand reps online.

Goodays Goodays is Europe’s leading customer experience management platform.

Lily AI Lily AI is an AI solution that bridges the gap between merchant speak and consumer speak to drive growth,

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2023 RTIH Innovation Awards Brochure

operational efficiency, and customer satisfaction for retailers.

MikMak MikMak provides a unified way of leveraging media and shopper data to help brands sell online and understand how their marketing impacts sales and the effectiveness of campaigns across channels.

parcelLab parcelLab is the only global enterprise post-purchase software provider.

Perfect Corp.

Perfect Corp. lays claim to the most comprehensive and advanced portfolio of AI and AR powered virtual try-on and AI skin analysis solutions for retailers available on the market today.

ShipEngine ShipEngine is a multi-carrier shipping platform that provides best-in-class functionality directly to e-commerce stores, logistics and warehouse providers, system integrators, e-commerce application integrators, and new application developers.

Simbe Robotics Simbe Robotics combines cutting-edge robotics and AI in a single platform.

Toshiba Global Commerce Solutions Toshiba Global Commerce Solutions works with retail clients driving digital transformation to achieve outcomes that enrich customer experiences inside and outside the store.

Startup of the year This award will recognise a startup with the most innovative technology offering and the company which is best placed to succeed in the long-term (management, funding, the retailers it is working with etc).

Shortlist 1MRobotics 1MRobotics develops robotics for hyperlocal logistics. It makes supply chains automated, shorter, agile, and efficient, thereby creating novel commerce models and new revenue channels.

Clix Technologies Clix has introduced a Click & Collect ecosystem with its VaultOS technology, revolutionising the customer and colleague journey for in-store collections.

Dropit In a retail environment marked by e-commerce growth and supply chain disruptions, Dropit is on a mission to resolve critical industry challenges. It empowers retailers with data driven solutions that optimise decision-making in real-time for more efficient fulfilment and returns.

Good2Go Good2Go provides businesses with secure automated access and virtual queueing solutions for restrooms, fitting rooms, and locked merchandise that deter theft, vandalism, and other security risks.

ConverSight ConverSight helps retailers gain visibility into buyer demand and trends to accurately forecast demand, analyse buying patterns and plan for the future.

Jellibeans Launched in 2023, jelli.studio, an AI enabled end-to-end collaboration fashion design-to-production intelligence platform, performs trend forecasts upon

Launched in 2023, jelli.studio is an AI enabled end-to-end collaboration fashion design-toproduction intelligence platform.

a comprehensive data infrastructure, and utilises AI technology to rapidly prototype or optimise new collections, all accomplished in one single click.

mirrAR mirrAR is an AR/AI technology company for the global fashion retail industry.

Its proprietary technology enables 50+ brands and retailers like Forevermark and Lakme, to serve 3D and 360-degree shopping experiences on their websites, mobile apps and social channels via 3D Commerce Cloud.

RetailNext Used by 450+ of the world’s most popular brands in 95+ countries like Macy’s, Sephora, and Bloomingdale’s, RetailNext is a hybrid IoT and SaaS platform for the physical world.

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Technology implementation of the year (UK) This award recognises UK retail technology project excellence, both in delivery and outcomes. Judges will be looking for clear project objectives, effective and innovative implementation and tangible and demonstrable results.

Shortlist BOXT The BOXT customer app is the first of its kind in the boiler installation industry. It addresses a common pain point for customers looking for more communication, documentation and reassurance when it comes to their purchase and installation something that is widespread throughout the trades industry.

DPD UK As DPD UK makes big strides to meet its net zero 2040 goal, it began trialling autonomous robot deliveries in Milton Keynes to get parcels to where they need to be without generating emissions. It was the first parcel delivery company in the UK to trial robots, demonstrating its commitment to being a leader in sustainability.

EE SAVY (Scan and Verify Yourself) implemented a digital customer identity verification solution that meant EE could quickly and simply scan a customer’s document and take a photo to complete verification more efficiently.

HyperFinity and Costa Coffee HyperFinity helps retailers sell the right products, to the right people, for the right price using decision intelligence.

Over the last year, it has helped Costa Coffee use decision intelligence to unlock value from data by: Personalising the brand’s loyalty scheme ‘Costa Club’, using insights from customer data; Making intelligent operational decisions about their stores and product range.

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2023 RTIH Innovation Awards Brochure

Pinnaca has supported global lifestyle retailer MINISO since it opened its first UK store in 2019.

MyCheckr MyCheckr is a retail ready age estimation tool from Innovative Technology designed to assist during the sale of age restricted goods such as alcohol, tobacco or vapes.

NewStore and Sweaty Betty UK activewear brand Sweaty Betty modernised in-store systems with NewStore’s mobile PoS to support the brand’s business growth.

Pinnaca Retail Solutions and MINISO Pinnaca has supported global lifestyle retailer MINISO since it opened its first UK store in 2019. Through continued support, precision planning and excellent communication, it has supported its client in opening a head office and over 20 stores nationwide.

Technology implementation of the year (rest of the world) This award recognises rest of world retail technology project excellence, both in delivery and outcomes. Judges will be looking for clear project objectives, effective and innovative implementation and tangible and demonstrable results.

Shortlist Bojangles and Sparkfly In collaboration with Sparkfly, Bojangles implemented a mobile engagement strategy to enhance customer experiences and loyalty.

Facilio Facilio is on a mission to make buildings operationally efficient.

It offers a suite of IoT driven smart building software for real estate operators to aggregate hard to access building data by connecting with existing automation systems, sensors and devices easily. This involves zero outlays for additional hardware.

La-Z-Boy & 3D Cloud by Marxent La-Z-Boy, a furniture industry leader, has launched its next-gen 3D product configuration and WebAR OnDemand technology, now available on la-z-boy. com. This tech, powered by 3D Cloud by Marxent, aligns with La-Z-Boy’s Century Vision strategic plan.

Sitoo Sitoo PoS was rolled out across 200 Rally Stores in the USA and integrated with the retailer’s ERP - NetSuite - in just four months.

SOTI and Trek Bicycle Corporation Trek Bicycle Corporation, a global

La-Z-Boy has launched next-gen 3D product configuration and WebAR OnDemand technology, now available on la-z-boy. com.

leader in bicycle design and manufacturing, improved operational efficiency and security in its warehouses by implementing the SOTI ONE Platform, an integrated management solution that maximises the ROI of business critical mobile devices and printers, specifically SOTI MobiControl and SOTI XSight.

Zipline and TravisMathew TravisMathew Apparel’s retail journey, over the last decade, showcases a strategic embrace of technology to drive its bricks and mortar success. With a comprehensive approach to retail operations, from selling standards to IT system implementations, TravisMathew stands out as a model of retail technology excellence.

Zippin Zippin’s checkout-free platform eliminates friction from the shopping experience. But, with purchases of age-restricted items (like beer), there’s still a significant bottleneck: manual ID checks.

Guests can fly through its stores in just 30 seconds, but often wait longer for age verification. Zippin’s integration with digital identity verification services for store entry eliminates this final bottleneck. Those registered with an age verification service use a facial scan to enter the store, pay for their purchase, and verify their age/identity.

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Best retailer/ technology supplier relationship (UK)

EE’s vision for the future of retail.

This award recognises a successful partnership between a UK retailer and a technology supplier, with an emphasis on the last 12/18 months and how said partnership has gone from strength to strength during that period.

Shortlist Barron McCann & Pets at Home The Pets at Home team, with the support of technology partner, Barron McCann, has replaced legacy chip and PIN terminals (PEDs) to help streamline the customer experience. The project roll-out consisted of 2,220 devices installed in 456 sites. All of this was achieved in a 14-week period (32 sites per week).

Clix and B&Q Cardiff Clix designed and installed its Click & Collect ecosystem for B&Q Cardiff, supported by its mobile-based VaultOS technology, with the industry’s first Progressive Web App (PWA) enabling autonomous, queue free customer collection.

CORE/boohoo boohoo’s ambition in 2022 was to grow sales in the US, and ensure its fashion

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2023 RTIH Innovation Awards Brochure

products reached its new US distribution centre from the UK, entering the country quickly and compliantly. Previously, orders placed in the US were shipped from overseas with delivery taking eight to ten days. boohoo partnered with specialist customs classification solutions provider, CORE, to support it in adhering to complex US customs controls using the centralised TariffTel platform for assigning US tariff codes.

Cyncly and Homebase From software provider to true technical partner, Cyncly’s ten plus year relationship with Homebase keeps growing.

Datitude and Mint Velvet If Carlsberg did retailer/supplier relationships, it’d be Mint Velvet and Datitude. After all, in the fast evolving and competitive ecosystem, how many

successful retailers have retained the same data partner for 10+ years?

Proximity and Orlebar Brown Orlebar Brown is a luxury British clothing brand specialising in tailored men’s swim shorts. It has been working alongside Proximity to provide its retail teams with a clienteling super app.

Scurri/Biscuiteers Luxury, hand iced gifting company, Biscuiteers, has taken full control of its 365 days a year, worldwide customer delivery proposition - from dispatch to customer notifications - in partnership with Scurri, a delivery management platform.

Visualsoft and Lusso The collaborative initiative between Lusso and Visualsoft has brought transformative changes to the luxury interior design and furnishings market.

Best retailer/ technology supplier relationship (rest of world) This award recognises a successful partnership between a non-UK retailer and a technology supplier, with an emphasis on the last 12/18 months and how said partnership has gone from strength to strength during that period.

Shortlist AiFi AiFi is an AI powered solution provider that enables businesses to optimise their physical spaces at scale with autonomous shopping technology, and has orchestrated a successful partnership with Verizon, one of its key strategic allies.

Attensi and Kao Salon Division Kao Salon Division has partnered with Attensi to create a bespoke, game-based simulation training solution for 500 employees across EMEA to successfully launch the new luxury haircare brand, Kerasilk, and land organisational behaviour change.

Canto and Sony Europe Sony’s digital imaging division works closely with over 100 brand ambassadors across Europe to showcase Sony’s wide range of cameras, lenses, and accessories.

These photographers review new products, share images they’ve taken, and provide insights about their techniques and equipment choices for a broad audience of hobbyists and fellow professionals. Working with DAM provider Canto, Sony can now consolidate thousands of images and videos submitted by Alpha Universe

ambassadors into a centralised, easily searchable library that leverages metadata and AI.

Grupo Éxito and Toshiba Global Commerce Solutions Grupo Éxito, a retailer in Colombia with a presence in Uruguay and Argentina, prioritised a shopper experience transformation and adoption selfcheckout. It partnered with Toshiba Global Commerce Solutions to deliver solutions to meet its business goals around self-checkout and payment solutions.

Nextail and Flying Tiger Copenhagen

Sparkfly and Chipotle forged a transformative partnership aimed at centralising and innovating crosschannel offers and loyalty campaigns while enhancing the customer experience.

Wunderkind and Elvie FemTech brand Elvie wanted to accelerate its DTC channel, while adjusting its marketing strategy to reduce reliance on increasingly competitive and expensive paid media channels. It partnered with Wunderkind to grow its owned channel revenue, improve customer engagement, and increase ROI on marketing spend.

By partnering with Nextail, Flying Tiger Copenhagen has boosted its core merchandising processes through hyper-local demand forecasting, global inventory optimisation and AI driven decision automation.

refive and Puma Puma encountered challenges in engaging a younger, digital native customer base and understanding in-store customer behaviour. With refive’s innovative digital receipts, it has successfully bridged these gaps.

Sparkfly and Chipotle

AiFi has orchestrated a successful partnership with Verizon.

In response to a critical challenge,

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Overall winner & RTIH Editor’s choice award

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2023 RTIH Innovation Awards Brochure

Overall Winner

RTIH Editor’s Choice Award

Our judging panel will pick their stand out entry from across the 16 aforementioned categories.

RTIH Editor, Scott Thompson, will pick his stand out entries from across the 16 aforementioned categories.

LEADING PUBLICATION FOR THE GLOBAL OMNICHANNEL RETAIL TECHNOLOGY COMMUNITY

PROMOTE YOUR COMPANY VIA RTIH Retail Technology Innovation Hub was launched in 2017

by Scott Thompson, former Editor of Retail Systems. It is now the leading website for the global omnichannel retail technology community.

Our retailer visitors come from a wide range of companies, across tiers one, two, three and four.

Our readership includes IT directors, e-commerce directors, the heads of multi-channel, mobile, loss prevention, supply chain, payments and operations, and those with responsibility for the likes of loyalty initiatives, customer experience, social media and marketing.

The UK is RTIH’s biggest demographic, followed by the rest of Europe and then North America and the Middle East. We also have a number of visitors from the likes of India, China, Japan, Korea, and Australia.

Via our website, printed edition and digital campaigns, we can provide powerful advertising and sponsorship opportunities to reach key retail technology decision makers.

We have one of the most engaged audiences in the retail technology space, and are committed to helping our clients achieve tangible results, which is why the

vast majority of them return on a regular basis.

Advertising and sponsorship opportunities include: • Promotional articles (company profiles, interviews, thought leadership pieces etc) • Advertising banners, available both on our website and daily e-newsletter • Bespoke events, roundtables, webinars, podcasts etc • E-newsletter sponsorship (advertise in our daily newsletter) • E-blasts to our database of requested newsletter subscribers • Reports, whitepapers and online surveys For further information, please email: scott.thompson@retailtechinnovationhub.com Or visit: retailtechinnovationhub.com/advertise-with-us

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2023 RTIH Innovation Awards Brochure

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