Property Management Done Right V2

Property Management Done Right

Why Choose Rouse Realty We understand . . .

That you do have a choice when it comes to picking a company to manage one of your largest financial investments: your rental property. We are also aware that there are no shortage of agencies willing to undertake the management of that investment. That’s why we would like to show you just why Rouse Realty is best suited for the job.

Why Choose Rouse Realty Making sure that you get the highest and best return on your investment is more than just putting a sign in the yard and renting the property to the first warm body that walks through the door. It takes strategy. It requires a system. It takes skill and experience. It requires a holistic approach. That’s why we have created a detailed, step-by-step process that ensures your investment will perform to it's best. When you place your property in our hands, this is what we do:

Our Process: Step By Step . . .

Understanding Your Needs Before we start looking for a tenant for your property, we must understand what is important to you. That’s why you will find us asking lots of questions (we hope you don't mind). Your answers help us determine how to best manage your property. Our aim is to exceed your expectations.

Educating You Many of our clients live overseas, interstate or have never owned an investment property.

Therefore, their knowledge of the laws governing rental properties in Queensland may be minimal. To alleviate any concerns or queries, we created our exclusive Investment Property Owner’s Handbook, designed to help you understand the common trends, practices and laws affecting rental properties in our local market. When you become a client of Rouse Realty, you will receive your copy straight away.

Preparing Your Property for Rent We work closely with you to prepare the property to meet the market. We can not stress the importance of this step (one that is often overlooked by other agencies). We will give you our professional opinion of things that can be done to make your property more appealing to a potential renter, whilst being mindful of any costs you may incur.

Exposing Your Property to the Right Tenants Before we begin to market a property, we must first determine who the “right” tenant will be. Some of the questions we will ask ourselves are: · Who is the tenant for this property?” · What demographic will they come from? · What’s important to this type of renter?

The answers to these questions will determine where and how we market the property. As always, our aim is to find you the best possible tenant.

Detailed Entry Reports Before a tenant moves in, your Property Manager will complete an Entry Condition Inspection with a carefully detailed report. At the end of the tenancy this report will be used to ensure your property is returned in the same condition as at the start, with fair wear and tear taken into

It's the little things that make the difference between better and best

By Step. . .

Enquiry Priority, Fast Response Time In today’s society, people want instant information and fast response to any enquiry. One of the biggest consumer complaints is that Real Estate Agents never return calls. Not so at Rouse Realty.

We employs the latest technology to ensure that all enquiry is answered in a timely fashion.

Potential renters can also book inspections online 24/7. All emails and faxes are forwarded to our phones so that we can handle all enquiry even when we aren’t at our desks!

Careful Tenant Selection Our job is to find the best possible tenant for your property in the quickest possible time.

Each day that your property sits vacant represents a monetary loss that can not be recouped.

Our detailed screening process aims to establish that tenants can meet the responsibilities of the General Tenancy Agreement. Each applicant is submitted to TICA, the watch dog organization that keeps track of tenants that have been evicted or have broken their lease agreements. We carefully evaluate applicants by speaking to their current or past property manager, as well as their current employer. All relevant financial and identification documents are verified. Our findings are then presented to you so that you can make an informed decision, that suits your individual needs. Strict accordance with laws governing discrimination and privacy are always adhered to.

Education of the Tenant When we meet with the tenant to sign their lease, we take the time to educate the tenant as to the expectations that we have of them during their tenancy. So that there are no misunderstandings, we have designed our exclusive “Tenant Handbook”. This booklet is a comprehensive guide that covers everything from payment of rent, to the maintenance of the property, to emergency procedures, to our arrears policy, to tenant’s rights and to tenant’s responsibilities. We find that this handbook alleviates most tenancy related issues, thereby ensuring that your receive your rent on time and that the your property is properly maintained over the duration of the tenancy.

Thorough Documentation & Attention to Detail At the time of signing the General Tenancy Agreement and related documents, we educate and advise the tenants of important aspects of the Tenancy Agreement and the property itself. We find that education is the key to trouble free tenancy. Keys & remotes are photocopied so that there can never be a dispute over what was originally given to the tenant. If the property is furnished, a complete inventory is given to the tenant and their signature acknowledges receipt and acceptance of that inventory. This attention to detail will become vitally important when the tenant vacates the property.

By Step. . .

Timely Routine Inspections We carry out timely routine inspections on all of our properties under management. The purpose of the inspections are threefold: to bring to your attention any urgent maintenance needs. to inform you of any preventative maintenance or refurbishment that may be beneficial to the property. to ensure that the tenants are keeping the property clean and reporting any damage to the property.

We invite all of our owners to attend the routine inspections. We believe in transparency and want you to see, firsthand, the kind of job we are doing. No other agency in town extends this same invitation. We understand that you may not be able to attend, for any number of reasons. In that case, we will be your eyes and ears. In every instance, you will receive a detailed report with photos. Additionally, we will advise you of any tenant concerns and any repairs or maintenance items that should be carried out.

Collection of Rent We do it all for you! We collect the rent and make sure that it is deposited into your nominated account, with a detailed accounting to you at mid-month and/or month end. Our fully electronic banking facilities provide tenants with easy rent payment options and allows for a seamless transfer of the rent to you.

Stringent Rent Arrears Policy All tenants are informed, at the time of signing their lease, about our arrears policy and the majority adhere to our policy of keeping their rent paid two weeks in advance. However, should a tenant fall behind, we know about it the same day as part of our daily arrears management system. Prompt action is taken, in accordance with the Tenancy Act, keeping you informed throughout the process. As a result, we have a near perfect track record of zero arrears.

Accounting to You At the end of each month we forward you an itemised statement showing all rental income and payments made on your behalf. We electronically deposit your money as cleared funds, into your nominated account the same day. No waiting for cheques to clear!

By Step. . .

Exit report At the end of the tenancy we perform a detailed exit inspection and provide you with a copy of the exit report. This report is used in conjunction with the entry report and property inventory (if applicable) to determine whether the tenant’s full bond is released to them.

Renewing or Re-letting the Property Ten weeks prior to the end of the tenancy, our work begins on renewing or re-letting the property.

This includes: Determining whether you would like to renew the lease with the current tenant or have other plans for the property.

Determine whether a rent increase is in order.

Determining whether the tenants would like to stay Drawing up the new lease with the existing tenant or preparing to market for a new tenant.

Showing perspective tenants Screening all applications for approval

Compliance Issues Legislation changes regularly, as is evidenced by the recent Pool certification requirements and the upcoming changes to the smoke alarm requirements. At Rouse Realty, we keep you informed of any changes to legislation that will affect your property.

Keeping you Informed We understand that communication is key factor in maintaining to our relationship with you.

Whether it is ‘good’ news or ‘not so good’’ news, we won’t keep it from you! We keep you updated with all progress and activity relating to your property and tenants. We respond to all emails and phone calls received during business hours the same day. As a client, you are always our first priority.

Year End Financial Statements To make life easier for you at tax time, we provide you with easy to read, year end tax statements that you can take to your accountant or tax preparer.

Peace of Mind Above all, our goal is to provide you with peace of mind that your property is being looked after with the utmost care and responsibility.

5 star rating by current clients:

99.2%

Years In Business

36

OUR PROPERTY MANAGEMENT NUMBERS

Arrears:

1.21% Vacancy Rate:

0%

Number of Prospective Tenants in our Database

Rouse Realty Property Management Team

25,844

6 Current Highest Weekly Rent:

P: 07 5446 4999 E: info@rouserealty.com.au

$1300

Daryl Director, Rouse Realty After 9 years in the Royal Australian Air Force, Daryl entered the Real Estate industry in the mid 80’s. During his 34 year career in Real Estate, Daryl has sold thousands of properties and is recognized as being in the top 1% of Real Estate Agents in the World.

A sought after expert in all things Real Estate, Daryl has spoken at numerous international sales conventions throughout Australia, The United States, Canada, Hawaii and Mexico. With his international sales experience and knowledge, Daryl has a deep understanding of the Real Estate industry. Some of his marketing techniques at first seem unconventional, but the results speak for themselves.

Although a world traveler, Daryl is still as close to a local as you can get (unless you were born here). He started surfing on the coast in the late 70's and fell in love with the lifestyle and the people.

Daryl now enjoys the coast with his wife Kim, their two daughters, Cameron and Taylor, and their dog, a Spoodle named Shiloh (kids choice).

An avid outdoors man and a self confessed "fitness addict", Daryl enjoys martial arts (Aikido), surfing, kite surfing, running, swimming, cycling, boxing and going to the gym.

Meet the Property Management Team

Samantha

Yvette

In 2009, whilst living in Brisbane, Samantha discovered her passion for property management and has been enjoying the challenges of the fastpaced industry ever since. Very customer focused, Sam prides herself on strong attention to detail & forming long term, personable relationships with her clients based on trust. Driven to excel in her chosen industry, she is focused on communication and aims to take the trepidation out of owning a rental property.

Her firm and friendly, but fair approach to tenant relations ensures minimal exit and bond issues at the end of a tenancy. Clear communication of tenant responsibilities have resulted in rent arrears of less than 1%.

A local through and through, Sam grew up in Peregian Beach. Having travelled throughout Australia and abroad, she has always loved coming 'home'! Now settled and enjoying the lifestyle of the eastern hinterland with her long-time partner (and boisterous budgie!), Sam loves spending time in the kitchen, tending her vegetable gardens and delighting in all the local area has to offer.

Always a stickler for arrears, Yvette makes sure that her owners receive their rent on time.

At Rouse Realty, Yvette has been instrumental in creating all the work flows and systems that are currently used to provide our clients with state of the art technology and service.

Yvette’s 15+ years of expertise, her optimistic approach, her drive for excellence and her innate ability to deliver exceptional service makes her a valued mentor and team member at Rouse Realty.

Meet the Property Management Team

Linda

Sophia

Driven to deliver the highest standard of service, Linda is a dedicated property professional sure to exceed your expectations. Boasting an impressive career history, her amiable nature and attention to detail makes her an absolute asset to both her clients and the team. Having worked in the industry for 10 plus years in the greater Sydney area, Linda has a comprehensive understanding of real estate. She is relentless when it comes to handling arrears and is meticulous and task oriented when handling maintenance.

Sophia believes that Real Estate Agents provide an opportunity to turn a house into a home, and that they are instrumental in making the client’s dream come to a reality. As a Sunshine coast local for most of her life, Sophia knows what an amazing opportunity this beautiful part of the world provides.

Linda relocated with her partner and her two children to the Sunshine coast so that they can to enjoy and take advantage of the great weather, pristine beaches, award winning schools and the amazing lifestyle that the Sunshine coast is so well known for.

With a degree in Architectural Design and a background in Real Estate, Sophia understands that every client is different and that attention to detail is vitally important when striving to exceed clients' expectations.

Her strong sense of customer service, combined with her warm and bubbly personality ensure that our clients and their properties are well looked after.

Don’t just take our word for it!

Here's what our clients have to say: I would like to express my gratitude for your attention towards my property. Your professionalism and quick attention to matters has completely changed my view of property managers. -M Mercy We would like to thank you for the excellent management we have received over the years and to express our thanks for making the experience a hassle-free one. We have no hesitation in recommending your office to our friends. -M Salisbury Just a quick message to say thank you for all your effort in looking after our little We do so appreciate all your hard work. - K Pitt-Owen

investment.

I want to thank you for all the ways that you have looked after the management of our investment property. I have been a very happy customer. -H Price You are a fantastic property manager & we have truly enjoyed working with you. -P & K Brown Be assured, we value the high quality service you give. All rent continues to be on time. Thank you! -M Lang We have had nothing but pleasant experiences and are happy to let everyone know just how great Rouse Realty is. Thanks for taking such good care of us! -A Anderson Thankyou for being a wonderful property manager there are not many out there like you. -Pamela Such a breath of fresh air to have a Real estate agency that takes care of tenants and owners.

Please pass on my gratitude to owner for his prompt response to my requests. I love the house and am sure I will be very happy here. -Noeline Thanks for your assistance and please pass on our thanks to the team at Rouse Reality. It was comforting to know our rental property was being very well managed and therefore eliminating some of that stress associated with property ownership. –M. Daly I would just like to compliment your amazing property manager Samantha!

She has looked after our property for many years now (7 Dornoch Way Peregian Springs) and honestly She has been amazing, totally professional and has provided amazing customer service to us and our tenants too. She is an absolute gem and represents your business incredibly well, she deserves a huge compliment. -J. Perry

Our Guarantee to You: Rouse Realty is the first local agency with performance guarantees: If we can’t rent your property in 21 days, we will pay you $500* If we don’t return your call or email on the same business day, your next months management fee is FREE. Bottom-line: If you are not happy with our service, then bring it to our attention. If we can not rectify the situation to your satisfaction, then the next three months management fees are on us!* We stand behind our service and we are willing to put our money where our mouth is.

*terms & conditions apply

n o i t c a f s i t ED a E T S RAN GUA

Rouse Realty 2/19 Birtwill St. Coolum Beach, QLD 4573 P: (07) 5446 4999 E: Info@rouserealty.com.au W: rouserealty.com.au