City of Roswell 2018 Annual Report

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Table of Contents »» Executive Summary »» Central Control »» City Attorney »» City Auditor »» City Clerk »» Community Development »» Consolidated Dispatch »» Emergency Management »» Engineering Department »» Facilities & Maintenance »» Finance Department »» Fleet Management »» Human Resources »» Information Technology »» Municipal Court »» Parks & Recreation »» Pecos Trails Transit »» Public Affairs »» Roswell Fire Department »» Roswell International Air Center »» Roswell Museum & Art Center »» Roswell Police Department »» Roswell Public Library »» Solid Waste »» Special Electronics »» Street Department »» Waste Water Treatment Plant »» Water Maintenance 2

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2018 Annual Department Operations Report Executive Summary

City Manager: Joe Neeb

Dear Friends: This annual report reflects the City of Roswell’s commitment to providing superior services to residents, businesses, workers and visitors. It outlines our challenges, accomplishments, revenues and expenditures for 2018.

As the City Manager, I am proud of what was achieved in this year. Roswell has been reinvigorated through its planning and efforts. We pursue continuous improvement to ensure Roswell is recognized as a community that cares and maintains its outstanding reputation.

The year of 2018 was one of achievements and challenges. Roswell’s growth can be seen as slow and steady.

During complex budget discussions and city council planning sessions, the City Council and city staff looked at Roswell from a renewed perspective, seeking inventive and resourceful ways to control spending while continuing to deliver quality services to the community.

Our ongoing strategy focuses on key priorities in context with the City Council’s overriding vision and goals focused on superior performance standards. Along with the internal efforts, it remains imperative that we continually communicate and justify our efforts to the Roswell citizens. Working together is a core value of our community and a reason why we succeed.

2019 will bring with it additional fiscal and operational challenges as we continue to provide exceptional services while dealing with limited revenue growth and higher costs.

With community input and strong elected leadership, your municipal government continues to move forward with economic and infrastructure improvements while fulfilling the responsibility of providing services that contribute to Roswell’s quality of life.

On behalf of the administration and employees of the City of Roswell, I present the department operations 2018 Annual Report for your review.

»» Highlights An annual report is a chance to look back at the previous year; to learn from our mistakes, to reflect on our challenges, and to celebrate our successes. You will find that the efforts within this report describe for you in greater detail how the common vision and goals established by the Mayor and the City Council were met in maintaining the quality services of our community and to prepare it for the future.

Some of the challenges that will be shared include a more vigorous public outreach plan, the balancing of the budget and ever striving to provide more and better services at an affordable cost.

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»» Initiatives and Goals Beginning in 2017, a detailed plan of the annual initiatives and goals was developed and presented to the Mayor and City Council by the City Manager. Along with High Priority Issues identified by the City Council, there are 4 overriding initiatives and under each one are a number of goals that will assist in reaching the successful completion of each initiative. Each initiative has 3 to 7 individual goals and some of the goals overlap into more than one initiative. The primary areas of concentration will be in financial, operational, communication, and partnerships. The title of each goal is listed in the boxes below.

»» High Priority Issues • Comprehensive Master Plan-Implement the targeted development opportunities, including the Roswell International Air Center and the city-owned 600 acres at the Old Municipal Airport.

• High-Performance City Organization-Continued development of a high-performance management team and high-performing organization.

• Public Safety/Crime Reduction-Development of policing and community initiatives to address the spike in domestic and drug-related violent crimes.

• Maintenance of Infrastructure-Development of a long-term plan to address the aging infrastructure of streets, utility lines, and municipal facilities.

• Single-Family and Multi-Family Housing-Development of initiatives to stimulate housing development, particularly transitional housing requirements for employees.

»» Finance

»» Operational City Manager Departmental Operational Audits/Resource Allocation Certifications and Training Succession and Growth Plan Job Descriptions Employee Recognition Program

“It is our responsibility to work with each of the elected officials, the city staff, the citizens of Roswell, individually or in groups to maintain an efficient and effective service model that improves our quality of life and helps the city to grow and prosper.”

Joe Neeb City Manager

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Budgets Inventory and Replacement Plans

»» Communication Neighborhood Discussion Sessions Electronic Surveys Notices to public Mayor/City Council communication

»» Partnerships Economic Development Education Religious Organizations and Civic Groups Cities, County, State and Federal

»» Organization Some of the biggest changes that occurred within the organizational structure for 2018 included the following: The creation of a Community Development Division brought Planning, Zoning, Property management, Code Enforcement and Building Inspections all under one umbrella. This consolidation of these synergistic functions will provide the public a more cohesive approach to building and maintaining properties within the City.

The consolidation of Facilities Maintenance will provide a better understanding of the city’s investment in buildings and infrastructure necessary to house the services provided by the City. The ultimate goal with this consolidation is to provide standardized and managed maintenance of all city owned buildings.

A “no longer needed” open position was converted into an internal City Auditor position.

The City Auditor position will continually assess the city departments to assure that they are functionally and financially positioned to benefit the City. Outdated department structure tend to not provide services to the level citizens expect or deserve. Every department must continually reposition its resources to provide a community benefit and this position will assist with that effort.

At the end of the year, the City Manager began an effort to reduce the upper management tier of the City. The goal for this reduction was to allow those affected directors to focus on more important tasks that provide a more immediate benefit to the public. These changes are on-going and will be take time into the next year to solidify.

»» Public Outreach Local government must continually strive to provide professional services and a key to high performance is assuring that those who utilize the services understand why and what the service is. One of the requests from City Council has been for staff to provide detailed information concerning city services and the matters needing to be addressed by the organization.

To meet this need, the city has considerably increased its outreach efforts to include department and employee spotlights, a robust social media presence, surveys and questionnaires and the foundational “town hall styled” public forums.

The City provided 10 ward level open forum meetings throughout 2018. these sessions were held in the individual wards

NEIGHBORHOOD ISSUES TOP 5

Speeding Trash/Alleys/Recycling Sidewalks/Streets/Trails Parking Public Safety/CE Issues

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at community hotspots such as churchs and schools whenever possible. This outreach and the discussions are invaluable to the elected leadership and city staff in assuring that services meet the expectations of its citizens and to discover issues related to those services.

There were over 61 comments received from these session and the include chart shows the top 5 issues that all neighborhoods within our city are facing. From here, city staff will review each issue and work toward solutions to resolve the concerns.

While neighborhoods are an important segment of the City, the outreach included a similar approach to meet with businesses and address their city service needs. The Business Public Forum was held in July 2018 and over 19 different concerns were shared with the City with many of the issues being addressed immediately by the City.

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►►Central Control We produced 4,121,332,000 gallons of water in 2018, the chart below shows the past 5 years of water production.

Director of Engineering & Infrastructure: Louis Najar Central Control Superintendent: Roger Buckley

to prevent any further release. The cost of this project was $155,000. The picture below shows the yellow automatic shut-offs on top of the chlorine cylinders.

»» Parking & Storage Unit

»» Variable Frequency Drives We installed variable frequency drives (VFD’s) for Kerr Booster Station, SRW Well 16 and SRW Well 17. These are our large booster pumps and our two largest wells.

These conserve electricity and also help prevent water main breaks by starting and stopping the wells & booster pumps very slowly.

The cost for this project was $450,000. The picture below shows the VFD’s at Kerr Booster Station.

We assumed all of the responsibilities relating to the new smart water meters. This includes reading, installation, monitoring and troubleshooting. We transferred the additional work trucks from Water Billing, but needed additional parking for the trucks. The storage unit is for the supply of smart water meters. The additional parking and storage cost $67,000.

»» Chlorine Cylinder Automatic Shut-offs We installed automatic shut-offs on the chlorine cylinders at all 20 of our wells. This is for the safety of our operators and also the public. If a chlorine gas leak is detected, these units will automatically close the chlorine cylinders

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►►City Attorney

City Manager: Joe Neeb City Attorney: Aaron Holloman

For 2018 the City Attorney’s office completed its transition to a Deputy City Attorney to assist with prosecutions of municipal ordinance violations through this office. As a result the office was able to assist the Police Department with prosecutions of over 110 cases at all levels, including appeals to Fifth Judicial District Court, and five cases appealed to the New Mexico Court of Appeals. Additionally, the City Attorney’s office began reviewing all the outstanding liens that the City has on properties throughout the City and started enforcement action where necessary in an attempt to collect some of the approximately $250,000 owed to the City in the form of liens on properties for the clearing of nuisances. Furthermore, the City Attorney’s office has continued to find ways to increase engagement with other departments and become more accessible, and, in one instance, has committed to holding officers hours at the Police Department to better assist with prosecuting needs of the officers.

The City Attorney’s office continued to expand with the oversight of the City Investigator, who was employed to investigate issues that arose among City employees resulting in 12 significant investigations. Finally, the City Attorney’s office continues its role as a servant to the City by reviewing contracts and agreements, engaging in employment negotiations, drafting and reviewing legislative materials for the City Council, and researching and providing legal opinions to departments and councilors.

►►City Auditor

City Manager: Joe Neeb City Auditor: Juan Fuentez

As a continuation of conducting internal departmental audits, on October 15, 2018, the City hired an Internal City Auditor. As part of City administration, the City Auditor will conduct performance reviews of city department operations, reviewing policies and procedures, evaluating staffing levels and recommending improvements to help the departments and their employees better serve the public and work effectively with each other. Part of the audit process will include interviews with elected officials, management, staff, and researching other comparable municipalities for structure, policies and operations.

Starting in October 2018, the City Auditor began an internal audit of the Finance Department.

The anticipated schedule for completion is January 2019. Following Finance, the departments scheduled for internal audit review are the Roswell Regional Air Center, Recreation Department and Solid Waste Department. In addition to internal audits, the City Auditor serves as a resource for management and staff to assist on special projects and help resolve internal issues.

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►►City Clerk

City Manager: Joe Neeb City Clerk: Sharon Coll

The role of the City Clerk is varied and important at the local government level. The City Clerk’s Office oversees the local election process, maintains public records, attends and takes the minutes of City Council meetings. The City Clerk also prepares the budget for the Clerk’s Office and the local election and ensures the publication of legal notices for liquor licenses and public hearings just to name a few of the tasks.

While a city clerk’s day-to-day duties and responsibilities are determined by where they work and the happenings of that particular day, there are many core tasks associated with the role.

Below are a few of the core tasks.

any new legislation and manage, agreements, contracts, deeds, public complaints, compliments, resolutions, ordinances, and liquor licenses.

»» Oversee City Council Meetings The City Clerk and Deputy City Clerk attends city council meetings. They record minutes for public meetings, create and distribute meeting agendas, and furnish information about meetings to the public. The attendance of council meetings require that the City Clerk and Deputy Clerk work during the evening one time per month (between three and six hours per meeting). The attendance of the Mayor and each City Councilor, including each vote, are tracked.

»» Maintain Public Records and Inspection of Public Records Act Requests (IPRA) The City Clerk is considered the Primary Records Custodian for the City of Roswell. From updating public information to handling Inspection of Public Records Act requests (IPRA’s), the City Clerk is tasked with managing public records. The City Clerk must update information about

»» Issues Liquor Licenses The City Clerk’s Office reviews applications, advertises for a public hearing, and issues City liquor licenses upon approval of the Governing Body.

»» Coordinate Elections

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City Clerks manage the local election processes.

They make sure local standards are met at the polls, manage election equipment, prepare ballots, publicize election information, and record election results. They also reinforce campaign finance regulations.

During 2018 the Local Election Act (LEA) went into effect (July 1, 2018) as Chapter 1, Article 22, NMSA 1978 establishing the Municipal Officer Election Day on the first Tuesday in March of even-numbered years. Municipalities that do not choose to opt into their county consolidating

and running municipal elections wish to have some different requirements. At this time, the Mayor and City Clerk are working to see some of the requirements amended at the upcoming Legislative session.

»» Resolutions and Ordinances The City Clerk’s Office assigns the numbers to the resolutions and ordinances that go before the City Council once they have been passed at the City committee level.

One of the goals of the City Clerk’s office is to have the books of ordinances, resolutions, and minutes that are in the vault from the late 1890’s to around the late 1990’s on the network. At this time we are in the process of obtaining quotes. During 2018 we were successful in scanning all the boxes, and those are currently on the network.

»» Contracts, agreements, MOU’s, MOA’s, leases, etc.

Contracts, agreements, MOU’s, MOA’s, leases, etc. are assigned numbers by the City Clerk’s office and scanned. We continue to strive to acquire original or copies of all contracts, agreements, MOU’s, MOA’s, leases, etc.

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►►Community Development »» Planning & Zoning Division:

Permits Issued Requiring Zoning Review Permit Types Number

Meetings Attended Meeting Types

City Manager: Joe Neeb Community Development Director: Bill Morris

Number

Manufactured Home

4

Porches & Patios

28

RV Temporary Parking Permits

8

Signs and Outdoor Lighting

32

Site Plans (Commercial Primarily)

44

Storage Sheds and Small Accessory Structures

61 3

Planning & Zoning Commission Cases Presented • 4 Zone Changes • 9 Variances • 3 Conditional Use Permits (all 3 for daycares) • 2 Final Plats • 1 Special Use Permit

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P&Z Regular Meetings

11

Telecommunications Towers Permitted

P&Z Workshops

2

ETZ Meetings (Staff attended monthly Extra-Territorial Commission Meetings)

»» Code Enforcement Division:

12

Parks & Recreation Meetings

3

MainStreet Roswell Meetings

8

Customer Service Log (office visits, phone calls, site visits)

2,494

Permits Issued Requiring Zoning Review Permit Types Number Additions, Remodels & Repairs

43

Address Assignments

44

Alley Cuts

63

Business Licenses –Total • Commercial – 101 • Home Occupation – 98 • Mobile Vendor – 17

216

Carports

18

Commercial Additions & Remodels

39

Curb, Sidewalk, Drivepad

48

Fence Permits

96

Garages

11

New Homes & Mobile Homes

57

Duplex

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Clean and Safe Program The Code Enforcement division of the Community Development Department demolished 23 dilapidated structures in 2018. Private participants of the Clean & Safe program removed 25 additional structures for a total of 48 for the year. The demolition of the Yucca Center is also now in progress.

Code Violations Code Enforcement officers addressed over 7,400 nuisance violations in 2018 and brought 289 criminal court cases into compliance.

Below is a complete breakdown of the most common violations.

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Code Enforcement Actions for 2018 Actions

Number

Notices Mailed

7,424

Voluntary Compliance

3,878

No. of Cases Filed

254

No. Cases Dismissed

35

Resolution

389

Cleaned by City

314

Weeds

Community Enhancement Community enhancement utilized over 14,000 court ordered man hours in 2018 to the great benefit of our community and other city departments. Our Graffiti tech. responded to 280 graffiti complaints along with removing found or unreported vandalism.

Community Enhancement Activities for 2018 Actions Number Total Man Hours

14,050

Graffiti Complaints

4,694

280

Building Division The Building Inspections Division issues building permits for remodels and new construction for all development inside the City of Roswell.

Inoperable Vehicles

488

Litter

737

Unsanitary Premises

799

Signs

169

Zoning

29

Building Inspections

Year 2017

Year 2018

Obstructions

104

New Construction

23

16

Public Nuisances

273

All Other Construction

3,004

1,476

Dead or dangerous trees removed from city right of way

50

Total Permits Issued

3,027

1,492

Current Valuations

$34,581,094

$23,458,966

Garage Sales

131

Total Fees Collected

$512,718

$120,588

Business Licenses City of Roswell Business license clerk issued 2,191 licenses in 2018. Below is complete breakdown. Code Enforcement officers also respond to many unpermitted business complaints.

Building Inspections

Year 2017 Year 2018

Plumbing & Gas Permits - New

90

41

Plumbing & Gas Permits - Misc.

190

213

Gas Line Inspections

161

145

Total Permits Issued

441

399

$20,659

$22,387

Business Licenses

2018

Total Fees Collected

Total Licenses Issued

2,191

Building Inspections

Renewed Licenses

1,766

Electrical Permits - New

41

New Licenses

267

Electrical Permits - Misc.

161

Temporary Permits Issued

158

Service Charges

54

Total Permits Issued

256

222

Total Fees Collected

$15,540

$22,387

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Year 2017

Year 2018

►►Consolidated Dispatch »» Consolidated Dispatch The Pecos Valley Regional Communications Center is the 911 Public Safety Answering Point (PSAP) for Chaves County, New Mexico.

Communities served include Roswell, Dexter, Hagerman, Lake Arthur, Dunken, Rio Felix and Penasco, as well as all of the residents of the unincorporated areas of Chaves County.

»» Employees The dispatch center has 22 authorized positions which includes 16 dispatchers, 5 shift supervisors and the department manager.

The dispatchers must become New Mexico certified Telecommunicators and Emergency Medical Dispatchers within one year of hire, then are required to receive advanced training to maintain their certifications. Each dispatcher must show proficiency with the Computer Aided Dispatch (CAD) system, The National Crime Information System (NCIC), the Zetron Radio Dispatch Console and the Intrado 911 call answering system.

Director of Public Safety: Mike Mathews Dispatch Director: Tracy Laney

Hagerman VFD, Lake Arthur VFD, District 8 VFD, Dunken VFD, Rio Felix VFD and Penasco VFD. Superior Ambulance, Dexter Ambulance and Hagerman Ambulance.

Other agencies supported- New Mexico Military Institute Police Department, Eastern New Mexico University Security, New Mexico State Police, Roswell Animal Control, Chaves County Animal Services, New Mexico Park Rangers, New Mexico Department of Game and Fish, New Mexico Mounted Patrol, New Mexico Livestock Board, New Mexico Probation and Parole, New Mexico Children Youth and Families, New Mexico District Attorney’s, U.S. Marshalls Service, FBI, DEA, U.S. Border Patrol, ICE, Eastern New Mexico Medical Center, Lovelace Regional Hospital as well as Air Ambulance Services, AirComm and TransAero Medevac.

»» Agency Stats

These dedicated dispatchers work around the clock, weekends and holidays, 24/7/365.

Each time they answer a 911 call, they gather the information to provide our citizens with the proper response whether that is a Law Enforcement Officer, Fire Department or Emergency Medical response.

»» Agencies Served Law Enforcement Agencies- include the Roswell Police Department, Chaves County Sheriff’s Department, Dexter Police Department, Hagerman Police Department, Lake Arthur Police Department.

Fire and EMS agencies- include the Roswell Fire Department, Berrendo VFD, Sierra VFD, East Grand Plains VFD, Midway VFD, Dexter VFD, 13

»» 911 Information and Stats Pecos Valley Regional Communications Center is the Public Safety Answering Point (PSAP) for the entire Chaves County as well as those outlying calls on Highways and Interstates.

The Center has ten Emergency Lines and four Direct Dial Administrative Lines.

In 2017 the Center answered 49,532 Emergency 911 calls and 121,944 Nonemergency calls.

In 2018 the Center answered 47,299 Emergency 911 calls and 121,718 Nonemergency calls.

»» Warrants Pecos Valley Regional Communications Center is the principal warrant repository for all courts located in Chaves County New Mexico. These include the Roswell Municipal Court, New Mexico State Magistrate Court, Chaves County 5th Judicial District Court, Dexter Municipal Court, Hagerman Municipal Court and Lake Arthur Municipal Court.

As of December 31, 2018, the Center held 4913 active warrants. Each warrant has to be entered into two databases, the local Records Management System and the National Crime Center Database. They are also audited every year they are active. As warrants are served by law enforcement officers, they are removed from these databases, and the records are retained and archived by the Center for information purposes.

»» Future Our biggest challenge is hiring and maintaining professional staff due to the high stress, fast paced environment. Along with the personal sacrifices made by each employee, working holidays, nights and weekends. We are striving to increase our staffing every quarter to become fully staffed in hopes to relieve some of stress off of our hard working employees.

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â–şâ–şEmergency Management

Director of Public Safety: Mike Mathews Emergency Manager: Karen Sanders

2018 Annual Report

Emergency Management

In 2018 the Office of Emergency Management applied for and received numerous grants. These grants included funding to prepare for all hazards with a focus on planning, operations, training, exercise, and In 2018 the Office of Emergency Management applied for and received numerous grants. These grants sustaining core capabilities. included funding to prepare for all hazards with a focus on planning, operations, training, exercise, and sustaining core capabilities.

Grant fund awards totaled $219,459.01

Grant fund awards totaled $219,459.01

2018 Grant Awards $219,459.01 total 100000 90000 80000 70000 60000 50000 40000 30000 20000 10000 0

2018 EMPG

WIPP Exercise

Hazard Mitigation Plan

Grant Amount Received

SHSGP

City match funds

Emergency Management is unique in inmany aspects. includes a comprehensive and Emergency Management is unique many aspects.

ThisThis includes providingproviding a comprehensive and integrated emergency management system for jurisdictions includingincluding the City of Roswell, Chaves integrated emergency management system forfive five jurisdictions the City of Roswell, Chaves County, Town ofTown Dexter, of Town of Hagerman,and and Town of Lake Arthur.

County, Town of Dexter, Hagerman, Town of Lake Arthur.

Expenses for this position including salary and benefits and operating expenses are shared between the New Mexico, the City of Roswell, County.

Expenses forState thisofposition including salary and andChaves benefits and operating expenses are shared between the

State of New Mexico, the City of Roswell, and Chaves County.

Emergency Manager Expenses Reimbursed

25%

50%

25%

State

City

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County

►►Engineering Department Engineering performed surveying, design, construction estimates, materials testing, construction management, mapping, drawings and more for many department in the City.

Engineering services were for repair of existing, upgrades and new construction.

Many of the design and construction management were for the ongoing repairs after water main breaks, or civil upgrades at various department sites.

The 2018 Annual Maintenance Project issued 41 Purchase Orders in the amount of $869,146.16. Larger purchase orders were for Drying Bed Replacements at the Waste Water Treatment Plants, concrete paving of Water Maintenance Equipment Yard, and 5th St. and Railroad tracks sidewalk/ada upgrades.

During 2018, this work also included upgrade of 33 ADA ramps. This is part of keeping in line with Federal ADA Transitional inititatives.

City Manager: Joe Neeb Director of Engineering & Infastructure: Louis Najar

3. N. Garden between Hermosa & Mescalero 4. N. Sycamore between 8th & College Blvd.

5. Pioneer Bank Road, north of Mescalero 6. Intersection of S. Union Ave/Gayle Ave. Some completed projects for 2018 were: McGaffey Ave Pavement rehabilitation, $451K

Convention Center Red Brick Relocation, $133K

Country Club Road 48” Water Line Project, $2.7 million. Cost averaged $1000/foot to reconstruct this large diameter water main.

Engineerring performed dozens of site triangle reviews, signage complaints, and other citizen traffic complaints.

Engineering also performed six traffic/speed studies. The traffic counter tubes were placed and the total traffic count and speed limits were extracted from the study. Locations for 2018 were:

Un-Tana Road Reconstruction, $2.7 million.

4-lane construction, drainage, sidewalk, ADA access, and street lighting.

1. Intersection of Lea/Poe 2. Intersection of Wyoming/Alameda 16

5th St. Alley Sewer - $82K, - remove and replace 8” sewer line which was experiencing flow problems.

$1.1 million. Streets that were “hot recycled & micro surfaced” were 1. Airport Perimeter Road 2. S. Sunset – Relief Route to Brasher 3. W. Jaffa – Lea to Sunset 4. Washington – 19th to Country Club Highlighted On-Going Projects are: S. Union & Washington Pavement Rehab Project. $1.3 Million. Work is full depth removal of pavement, repaving, ADA enhancements and some sidewalk construction.

RIAC North Water Line – This was design and construction of a 14” water line to serve the blimp hangar and adjacent RIAC property. $305K.

Engineering and Streets Department also worked jointly to complete Cemetery Roads Phase II. Streets Department did grading and shaping of some of the existing cemetery roads, placed base course, and cold millings.

Legislative Funds in the amount of $150k were used to apply asphalt emulsions and a “micro surfacing” as top lift.

Streets and Engineering also worked jointly to perform “hot recycling” of existing pavement and to construct a “micro surfacing” thin lift on the hot recycled pavement.

Required streets were also surveyed and restriped with center line, shoulder line and cross-walk striping. Cost was approximately

Street Condition Survey - $280K – This is a review and analysis of every street in Roswell.

The analysis will provide road condition and a recommended work and priority.

Completed design, bid and awarded projects are as follows: 1. S. Atkinson Rehab - $1.45 million 2. Montana-Stone Realignment - $415K 3. Mescalero Lift Station - $105K 4. N. Main Alley Sewer - $122K Contractors are staging to commence.

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reviewed for best use for City of Roswell in conjunction with best use for signal strength

by Plateau. All costs and maintenance are borne by Plateau. The new locations now provide “small cell towers” for Plateau and provide extra lighting for citizens, a win win for all.

Other Engineering Department duties were assisting Planning & Zoning with plan reviews, surveys and investigations. The same goes for working with Code Enforcement, any verifications of right of ways, locations and other support was provided as requested.

Besides assisting in projects with Water & Sewer Departments, Engineering also provided logistics for Solid Waste in their grappler work schedule plan.

Engineering also worked with local utility franchises, such as Cableone, Plateau, XCEL, New Mexico Gas, Century Link and Berrendo Water Cooperative.

Engineering performed reviews and responded to any complaints from Roswell Citizens with respect to utility franchises.

Plateau began using the new technology of “small cell towers”. This is using cell technology on “street lights”. Plateau was asked to design street lights that would handle the wind loads for their equipment, plus meet City LED lighting requirements. Locations were then 18

►►Facilities & Maintenance

Director of Engineering & Infrastructure: Louis Najar Project and Facility Director: Kevin Dillon

Facilities & Maintenance has had an interesting year and have worked very hard trying to bring the City’s facilities and maintenance department up to current standards and best practices. We have loaded up and executed the electronic work order system “Asset Essentials”. We have gotten the team trained and accustomed to working with digital work orders. We currently have about 6 months’ worth of accurate data within the system. The team has adapted very well to working in this environment and has found many benefits.

Along with working within a digital work order system we have also instituted a preventative maintenance program within the work order system. When the scheduled work is due a work order will automatically get assigned to the appropriate team member. These work orders are then a part of an audit process carried out by the management team within Facilities Maintenance. The scheduled preventative maintenance work orders would consist of items such as Emergency Lighting, HVAC Filter Changes, Water Filter changes, etc.

These types of scheduled maintenance will go a long way in preserving these large capital systems to fulfill their service life expectancy.

In addition to properly maintaining building systems we have also entered into an annual agreement with RoofCARE. RoofCARE does the same preventative maintenance but with roofing systems. RoofCARE is currently under contract for 33 roofs equaling 423,388 square feet of roofs. This service includes an annual inspection of the roof, annual deep cycle cleaning of the roof and provides an annual report for each of the roofs under contract. These types of annual inspections are a requirement in order to maintain our manufacturers roofing warranties. This service also includes leak repairs on the given

roofs. Again this type of routine scheduled maintenance will help prolong the roofs to reach their expected service life and protect the large investments made by the City and our tax payers.

We have also been performing facility assessments with a licensed firm to help establish the current condition of our given facilities. We have currently assessed 18 of our facilities to give us a baseline to establish given FCI percentages. We still have several facilities to go which include the Transit Center, Airport Terminal, and several others. To explain FCI and what it tells us I have the following items from one of our assessment reports.

In simple terms, the FCI is comparative industry indicator/benchmark used to indicate the relative physical condition of a specific building type The facility condition index (FCI) can be expressed as a ratio of the cost of remedying a facility’s existing deficiencies / requirements (DM), and major capital renewal (CR) requirements to the current replacement value (CRV), for example FCI=(DM+CR)/ CRV or $1,500,000 of major renovations of a specific type of building with a replacement cost of $5,000,000 results in an FCI of .30. The FCI can also help provide a corresponding rule of thumb for the annual reinvestment rate (funding percentage) to prevent further accumulation of deferred maintenance deficiencies. The FCI value is a snapshot in time, calculated on an annual basis. An FCI below .10 indicates a healthy facility; an FCI above .10 generally indicates the need for some level of facility or building system renewal; and an FCI greater than .65 indicates the need to consider replacement of a facility.

On the surface it might seem that facilities’ with an FCI of .65 would be nonexistent.

However, costs of renovating facilities that 19

have experienced deferred maintenance or are nearing the end of their useful life can escalate quickly. A facility that needs complete replacement of the roof and HVAC system, particularly if hazardous materials are present, can easily reach the .65 threshold when other building systems are included.

When renovation estimates exceed 65% of the replacement cost of the facility, the question of “Does this facility and its current location meet the needs of the City long-term” moves to the forefront of the debate, and can be a crucial element in the replacement decision process. As in the case of the City of Roswell, facilities that are “considered historic” or are on the Historic Register; face additional scrutiny as these facilities are often not replaceable but require substantial renovation that exceeds 65% of the current replacement value.

Renewal and replacement needs vary by building type and are often directly related to the extent of a facilities use and abuse, the quality of original construction, equipment/ product installation and warranties, and the amount of preventative maintenance or lack thereof invested. However, eventually, building systems and components deteriorate and require replacement. Plumbing wears out, roofing materials breakdown and leak, window frames leak, HVAC systems no longer heat and cool efficiently and some equipment simply can no longer be fixed. Underfunding of major maintenance and capital renewal/ replacement inevitably results in backlogs of deferred maintenance. In general, the industry standard for Facility Maintenance & Operations for reducing deferred maintenance and extending the life-cycle of major building systems indicates that building owners should expect to spend a minimum of 2.5-3% of the Current Replacement Value annually per facility. This covers the cost of routine and preventative facilities maintenance, minor repairs, custodial services, and grounds keeping.

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»» Facilities & Maintenance – Projects Roswell Recreation & Aquatics Center

This facility consists of 40,836 Square Feet of recreation center space containing; 2,621 Square Foot group fitness room, 2,186 Square Foot multi-purpose fitness room, 18,186 Square Foot gymnasium (full size basketball courts x 2, junior basketball courts x 4, full size volleyball courts x 2, indoor soccer field x 1). There is also an 11,152 Square Foot indoor pool area with 4,704 Square Feet of water (accommodating 236 swimmers with (8) 25 meter competition lanes). In addition to a 4,039 Square Foot outdoor pool (accommodating 202 swimmers with beach entry, small children water elements, (2) water slides, general swim area, large deck area with (5) metal shade structures).

This facility consists of 32,589 Square Feet of remodeled existing space along with 14,971 Square Foot addition making a 47,560 Square Foot Convention Center. The existing space was remodeled and updated to remove the breakout rooms, which robbed from the large event space, making the large space a fully usable event space.

The 14,971 Square Feet of new addition space will accommodate a fixed dais set-up for city council along 6,425 Square Feet of meeting room space which can be divided up into numerous configurations to accommodate many needs. This space also contains a small prep kitchen along with 849 Square Feet meeting room which can also be divided into 2 smaller spaces.

Construction completion is scheduled for May 20th, 2019 with a public opening of July 1, 2019.

Roswell Convention Center

We have also almost doubled our pre-function space again allowing for more flexibility within the facility.

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The facility partially completed hosted the 2018 New Mexico Municipal League Conference in August. The Temporary Certificate of Occupancy was granted on December 7, 2018 and will expire on January 31, 2019. At this time the project must be substantially complete and final completion within 2 weeks making 100% completion February 15, 2019.

Hanger #1083 (Dean Baldwin) This project has several phases to this 167,100 Square Foot aircraft hangar. Phase I of the project will be addressing the roof of the facility. The current condition of the roof and decking was caused by historical issues and leaks and the moisture would become trapped within the several layers and deteriorating the metal roof decking. This caused a very dangerous condition along with a very frustrating environment for the occupant.

The solution was to install new structural channels with new metal decking.

Once the structure is addressed then poly-iso insulation is added with recovery board and a TPO elastomeric membrane resulting in a 25 year solution.

This project will be completed by February 15, 2019.

Phase II of the project was to address the fire alarm system and the fire suppression system. The City did adopt the NFPA 409 fire code for aircraft facilities. Once that was adopted the existing facility did not meet the given codes. The existing fire suppression system was not installed properly and had several code variances. The fire alarm portion of the project will be completed by January 31, 2019. The fire suppression portion has been given to Kazal Fire Protection out of Arizona and initiated in January of 2019. Kazal Fire Protection is one of the premiere fire suppression companies for aircraft facilities in the country. The suppression portion of the project has a tentative completion of November 11, 2019.

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Phase III of the project was to address the Xcel electrical upgrade to the RIAC perimeter.

Xcel has upgraded the electrical system at RIAC to match current standards. However, the electrical system within Hanger #1083 cannot function with the new updated system.

We will purchase and install new ground mounted transformers. These transformers will be located outside of the building and will create a much safer environment within the facility and add a much more stable grid. The anticipated completion of Phase III is July of 2019.

Smart Meter Project This project was to replace 19,385 mechanical water meters throughout the City with a digital ultrasonic meter to improve accuracy and recapture lost revenue. This is a performance based project meaning that the savings and/ or revenue recapture would be used to pay for the project with a guaranteed projected savings by the contractor. The guaranteed revenue recapture is $1,161,472 however, our projections showed the actual would be over $2,000,000. Current anticipated numbers are showing to be around $2,500,000. This total system would also have remote shut-off valves installed on all ¾” meters eliminating the need for manpower to mobilize to the location and shut-off and mobilize again to turn the water back on. This function will be able to be done at an operator’s desk utilizing the network.

The same holds true for the reading of the meters this will be accomplished remotely as well with the utilization of the network.

There will always be a relatively small number of meters that will need to be verified or read with a drive by method. The network is currently averaging 95-98% remote reads (969 – 388 meters) across 30 cycles. There are a number of reasons this happens however, this is still a minimal impact on the staff as this number is usually no more than 100 meters in a given cycle. As of January 1, 2019 there are 118 meters left to install and the dashboard will be up and running mid-January. The remote valves will be functional through the network in mid-February giving a project completion by February 28, 2019.

Miscellaneous Projects • Museum Fire Alarm System and Security System. This is a total system purchase and install.

• City Hall Restroom Remodel and Upgrade to the main restrooms in the basement.

• Transit DOT grant to upgrade the soffit, restrooms and drivers break area.

• Water Billing Lobby Security Upgrade.

• Code Enforcement Lobby Security Upgrade • Insurance Repairs from Hail Storm 2017 (approx. 20 buildings comprised of roofs and HVAC) • Mountain Lion Enclosure

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►►Finance Department

City Manager: Joe Neeb Finance Director: Monica Garcia

The department oversees all revenue and expense for the city and distributes revenue appropriately according to ordinances and policy.

The city is operated mainly by the collection of Gross Receipts Tax (GRT). In fiscal year 2018 the total collected was $31,856,488. The money funds salaries, expenses & capital projects for various departments such as Administration, Finance, Fire, Police, Parks, etc. Enterprise funds are funded by the revenue from water sales (utility), sewer, sanitation, etc. We also get a portion of Ad Valorem (property tax). In fiscal year 2018 the city received $4,834,064.

»» Tyler Project Fiscal Year 2018-2019 city’s budget included funding for an updated operating system to replace the city’s antiquated HTE system. The decision came during the completion stages of FY2019’s budget. The city’s budget has been built through excel files for many years. The city’s budget for FY2018 was approximately $140,000,000 which causes a lot of work for our budget department. After discussions between staff, city council and the Mayor concerning the difficulties encountered a decision was made to fund the approximate $1,000,000 project in FY2019. The City Council approved funding for the project in the city’s budget.

Staff has completed the implementation of the COA (chart of accounts), through web training with Tyler, and is currently working

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on the data conversion of budget and actuals for year’s FY2015 – FY2019 with staff’s goal of preparing FY2020’s budget within the Tyler system.

The project kicked off on October 10, 2018 with a project Stakeholder’s presentation at City Hall.

The purpose of the Stakeholder presentation was to provide the City with an overview of the ERP Implementation project. Staff and the City Council were invited which included time for Q&A. Phase

Functional Areas

Cashiering

1

Modules • • • •

Start Date

Go-Live Date

Oct. 2018

Jan. 2019 – July 2019

Chart of Accounts / General Ledger Accounts Receivable Tyler Cashiering Budgeting (March 2019)

•

Munis Analytics & Reporting • Tyler Reporting Services • Munis Office System Wide • Role Tailored Dashboard • Tyler Forms Processing • Tyler Content Manager SE

Financials

• • • • •

Accounts Payable Purchasing Project Ledger General Billings Cash Management

Jan. 2019

July 2019

EnerGov

• • • • • • • • •

EnerGov Licensing & Regulatory Management Suite EnerGov Permitting & Land Management Suite w/CSS EnerGov e-Reviews EnerGov IG Workforce Apps EnerGov My GovPay EnerGov Report Toolkit EnerGov Virtual Pay Tyler GIS Tyler Incident Management

Jan. 2019

Sept. 2019

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• Human • Capital • Management • •

Payroll w/Employee Self Service HR & Talent Management ExecuTime Time & Attendance ExecuTime Time & Attendance Mobile Access Capital Assets

July 2019

April 2020

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• • Utility Billing • •

Utility Billing CIS UB Interface Central Property File Citizen Self Service

Oct 2019

Sept 2020

2

3

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â–şâ–şFleet Management

Director of Public Safety: Mike Mathews Fleet Manager: Danny Renshaw

The attached charts show the percentage of assets in each division of the city. Two of the charts show the percentage and dollar amounts spent by each division for the years of 2017 and 2018.

There are final charts showing further breakdowns for Public Works and Public Safety.

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►►Human Resources »» Department Highlights Human Resources continues to support the ongoing campaign to hire Police Officers along with the Public Relations Department, the City Manager, and the Police Department.

Director of Administration Services: Elizabeth Gilbert Human Resources Director: Jetta Miles

FUNDS PAID OUT - 2017/2018 SUMMARY 2017 2018

»» Talent Search Process CivicHR is an on line electronic system available to post vacancies and permit applicants to submit an application and any associated documents.

Interested parties may access the City’s current vacancies and submit an application for a specific position through the City’s website. All personnel activity is routed through CivicHR by supervisors/ department heads which includes requesting a personnel promotion, request for reclassification, posting a vacancy and selection of an applicant for hire.

»» Annual City Benefit Fair The fair 50+was held in September at the Roswell Museum and Art Center. Approximately 100 employees participated in the event. Ten vendors and representatives from PERA attended the event, the most popular station was PERA. Employees took advantage of obtaining a flu shot as no cost to them. Door prizes provided by vendors were given throughout the Fair.

»» Open Benefit Enrollment During open enrollment in October, around 50 employees came to the Human Resources Benefit Specialist to make changes in their insurance coverage.

»» Worker’s Compensation The Benefit Specialist worked with employees during 2018 to coordinate communication between Worker’s Compensation Administration and City employees. The Benefit Specialist and Safety/Risk Manager collaborate relative to incidents and accidents which may or may not fall under a Worker’s Compensation Claim.

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NUMBER OF CLAIMS - 2017 / 2018 SUMMARY

LIGHT DUTY / DAYS AWAY FROM WORK - 2017 /2018 SUMMARY

»» PEER (Promoting Employee Excellence with Recognition) The PEER program was initiated with the first Mission Pillar awarded at a Department Head meeting August 2, 2018. The Mission Pillar award is a monthly program which recognizes an employee who performance exhibits the City’s Core Values of accountability, communication, excellence, integrity, or teamwork. Recipients receive a $50.00 gift card, a proclamation plaque, a Roswell pin and four hours paid time off. Employees may nominate co-workers/colleagues who exemplify the value and achievement criteria of the respective awards.

Employee Appreciation Week kicked off on Monday, September 10, 2018 at the Roswell Adult Center. Daily special events and activities were held at different City locations through the week; the grand finale was on Saturday, September 18, 2018 with an employees and their families picnic at the Zoo. The Zoo was closed to the public during the picnic. Participants could ride the train, get snow cones, ride the carousel, and eat hot dogs dinner) The first annual employee Gala (sit down will be held January 12, 2019 at the Roswell Convention Center. Retirees, years of service milestones, Teamwork Pillar, Leadership Pillar, Four Pillar, Department Safety Pillar, and Individual Safety Pillar will be presented awards during the dinner followed by a dance.

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»» Safety and Risk Management Department The Safety & Risk department is responsible for the safety training programs, incident reviews, and Insurance & tort claim processing and recouping costs from third party damages to City Property.

This office is also responsible for annual safety inspections of City properties to identify any safety issues that could be a hazard to City employees or the Public utilizing City facilities.

»» Preventable Incidents/Property Damages The Safety Department made great strides this past year decreasing not only the number of incidents but also the cost of repairs to equipment involved in preventable incidents. This decrease can be attributed to Supervisor involvement in instructing employees on safe procedures and the 360 hours of training provided to employees over the last year.

Department Manager. Subsequently City property is able to be kept up to working standards without tax payers having to pick up the costs.

»» Employee Safety – Protective Footwear For the first time, Employees who are at risk of injuring their feet/toes are provided a $120 stipend by the City to purchase boots once a year through a website dedicated to Safety Footwear.

It is a common adage among safety professionals that $1 spent on safety will reap $5 in rewards in coming years. The $18,978.00 that has been spent for 170 employee safety will reap savings of almost $100,000 if it avoids just one injured employee.

»» Employee Safety Committee The Employee Safety Committee was given an Official Charter this year with City Management backing. The Committee’s first project was to update the City Safety & Health Manual. It was determined that it hadn’t been updated in at least 20 years. With input from newly appointed Safety Committee members representing Police, Fire, Sanitation, Library, Museum, Facility Maintenance, Safety & Blue Collar Union representatives this was achieved during the first year. In the future, the Committee has invited the local OSHA Inspector to attend meetings to advise updating policy & procedures for various departments.

»» City Safety Mandated Audits »» Damaged City Property Due to 3rd Party Negligence City property that has been damaged due to negligence of third parties through automobile accidents has been able to be repaired because of insurance claims filed and collected by the Safety

OSHA performed an audit of several (#) Departments in early December. During the exit interview (OSHA providing findings) with the City Manager and senior staff, it was reported there were no findings cited. In late December, MSHA (Mining Safety) made an unannounced audit at the at the City’s crusher site; overall, it was reported there were no findings cited.

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►►Information Technology The IT department consists of three personnel who are responsible for all related 2000 last year 2000 last year 2000 last year technology throughout the city across 32 locations. We have 35 physical/virtual servers, over 400 work stations and mobile units, for over 600 end users. The IT team is on call 24 hours a day to assist our public safety when needed.

We have worked over 100 hours of callbacks and after hours work. The IT department has successfully started and completed several projects throughout the year.

Director of Administration Services: Elizabeth Gilbert IT Director: Jeff Bechtel

the free version, which had many limitations to it. We also purchased 4 physical servers to upgrade our virtual environment. We are running a licensed cluster providing HA and several other features. Along with that we also purchased licenses for Veeam which is a backup and replication software. This software provides backup of both physical servers/ workstation and virtual servers.

»» Director With the departure of Barry Goldstrom as director of Information Technology, Jeff Bechtel was named new director after completion of interview process.

»» Work Orders Over 2,400 documented help tickets were completed as compared to around 2000 last year. Mid-year we implemented our new work order system. This system is an integrated IT tool that does more than handle work orders, it also pushes out patches, keeps track of all assets and work performed on those assets. It will also allow for advanced reporting on work performed as well as information on assets.

»» Library We are in the process of upgrading all computers in the library, both public and private. We also worked security at the library with implementation of door access and security cameras.

»» Windows 10 We continue to upgrade all 600+ workstations/ laptops with windows 10. With an EOL on windows 7, we will continue this process until we have upgraded all workstation/laptops.

»» Electronic Water Meters

»» VMWare We are now fully licensed with VMware for our virtual environment. In the past, we used

We collaborated with contractors and Kevin Dillion, on the implementation of the new electronic water meters. This includes multiple workstations and a server to help with the automation process. We will also help with interface between Itron and HTE.

»» Phone System We have continued work on the citywide 30

phone system. We have installed 4 virtual servers on 2 exsi hosts allowing for HA(high availability), Also we are working on sd-wan to give redundancy for phone system as well as internet for city access. Hopefully with some luck with Century link, we can complete this project soon, as this will be a great cost savings for the city.

»» Tyler Technology We are in the process of implementation of our new financial software from Tyler. We have established a vpn connection between our network and the network at Tyler for access to our SAAS environment. We have a goal of a partial go live date early this year for budget with the rest of finance to follow.

»» Location The IT department recently moved from upstairs at City Hall to the Parks admin office.

This move has provided us with much needed space and a good environment for our department. Thanks Jim Burress for sharing your building!!

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►►Municipal Court

City Manager: Joe Neeb Municipal Judge: Eric Brackeen

»» Training All Clerks and the Bailiff attend annual training on Court Processing and the Full Court system, which is the computer system the Court, utilizes for the tracking of all Cases and Payments of fines.

Municipal Court adjudicates petty misdemeanors that occur within the City of Roswell. Types of cases we see are for thefts (primarily Shopliftings), Possession of Marijuana, Paraphernalia, Assault, Battery, Violations of Traffic Ordinances, Criminal Damage to property. We also handle Violations of City Ordinance such as Code Enforcement Violations and Animal Control Violations. We are also the only Court that conduct Wedding Ceremonies for the Public, which is done at no cost to them. In 2018, we did almost 200 weddings. We just upgraded our camera system for Court Security, as well as the system to perform Video arraignments at the Jail.

»» Employees The Court is comprised of the Judge, a Supervising Court Clerk, four Deputy Court Clerks, a Bailiff, a Court Compliance Officer and an Assistant Court Compliance Officer.

The Judge also has 3 Sworn Alternate Judges to fill in for illness, vacation, training or cases where the presiding Judge recuses himself.

The current Bailiff is one of the Alternate Judges, which allows the Public to be served immediately in the unforeseen absence of the Presiding Judge in lieu of having them wait or come back. Repairs and fresh paint have been added to the windows, parking lot and exterior of the court to make it more appealing.

Our Staff, through CYFD, sponsored a family in need at Christmas All Judges must either attend the weeklong Judges Conference that is usually held in May, or must view the 12-14 recorded CD’s from the Conference to maintain their continued training with up to date changes in Law and Procedure. The Court also trains every 6 months on Response to Active Shooter. We also utilized volunteer students from Job Corp as Security at the Clerks windows and lobby to hopefully deter problems within the building.

They are not armed, and are instructed not to physically engage the Public.

»» Alternative Sentencing Program We continue to utilize Programs other than Jail to try to correct the actions of defendants.

Our Compliance Officers are responsible for signing people up for House Arrest, Supervised Probation and Community Service. They are then responsible for monitoring the people for compliance. If a person is unsuccessful in the program, they are generally given at least 32

one opportunity to comply, depending on the violation, before being sent to Jail. With the House Arrest (Ankle Monitor), the person is charged a fee for ability to be on the program instead of being incarcerated. It is very strict, but we find most people prefer it to being in Jail. It also cuts down on the Jail incarceration expense.

Shoplifting is one of the most prevalent crimes we see, with some people re-committing several times. We offer an online or mail Shoplifting course for most, but not all, first time offenders. The course focuses on the effects of the Shoplifting and how it affects much more than the offender may realize.

Unfortunately, sometimes people do not comply with our Programs, so to ensure quality of life for the Public; Jail is the only action we can take. We experienced an increase in our Jail bill this year as the rate increased from $65 per day to house an inmate to $75 per day. Our Alternative sentencing programs have helped in many cases to alleviate or offset some of the expense.

Program 2017 2018 Community Service 618 551 House Arrest 144 166 Probation 142 160 With the Community Service, approximately 14,500 hours were provided towards working in the community.

We had 38 violations of our House Arrest

»» Program We had 22 violations of Probation.

We recently started a program in conjunction with Code Enforcement and Sanitation for extreme cases of homes that are overrun with debris, and the Defendant is incapable of removing the items. In these cases, the Court

and Code Enforcement Division have tried several times to get the property cleaned up with negative results. We place a roll off dumpster on the property, and once it is filled, the dumpster is picked up by Sanitation and taken to the dump for disposal. This is all done as a onetime event for the property owner, at no expense to the Defendant. Code Enforcement absorbs the cost of the dumpster and the pickup, and Sanitation absorbs the cost of the disposal. This is done to clean up an area to provide better quality of life to the neighborhood by not having the eyesore and other issues that come with unsanitary premises. This has been a great success so far.

»» Cases Our total number of cases dropped from 12,439 in 2017 to 11,255 in 2018. This can be a reflection on crime possibly being down, but also a larger portion for the drop in numbers is the effect from vacancies in the Roswell Police Department and the number of cases presented to the Court by the working Officers. With low manpower, Officers often do not have the time to enforce as many Traffic ordinances as they would like.

»» Future We continue to look in to trying to eventually go to a paperless system for processing Traffic Citations and improve Court processing. As with many programs, funding is an issue.

We are also trying to get into a system that will send out text messages to the Public reminding them of Court dates, fines owed etc. We are also trying to find new locations to utilize the Community Service Program and hope to be able to add an additional Full time Compliance Officer as we expand all of our Alternative Sentencing programs.

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►►Parks & Recreation Among the properties and resources handled by the department are 32 parks and ballfields, 11.2 miles of walking trails, the Nancy Lopez Golf Course at Spring River, Spring River Park and Zoo, Bert Murphy Family Splash Pad, and South Park Cemetery. All this totals approximately 980 acres. And currently under construction is the new Roswell Recreation and Aquatic Center. In addition to maintaining the parks, ballfields and trails, the staff also maintains the outside areas of several other properties throughout the city, such as the Roswell Public Library, City Hall, the Museum and Art Center, the Convention and Civic Center, and the Rowell International Air Center.

According to the National Recreation and Park Association’s national data, cities average one park per 2,114 people and 10.1 acres of park and recreational space per 1,000 residents.

Roswell’s park numbers are better than the national average, with one park per 1,562 people and 19.6 acres per 1,000 residents.

Ongoing programming at the Roswell Adult and Recreation Center (807 N. Missouri Ave.) includes children’s camps, sports leagues and a plethora of “lifelong scholar” classes for all ages. The Parks and Recreation Department also offers events at its other facilities, from Zoo Camp to golf tournaments to Fourth of July festivities. Parks and Recreation also sponsors and assists with events organized by other entities, by helping provide equipment

Director of Administration Services: Elizabeth Gilbert Parks and Recreation Director: Jim Burress

and staff to such things as Hike It and Spike It, Roswell Christmas Railway, Walk for Hope, and many other events bringing tourism dollars and entertainment to the community.

The national data includes surveys showing 85 percent of Americans consider highquality park and recreation amenities as an important factor when they are choosing a new place to live. Those same studies indicate most Americans rank parks and recreation at the near same level of importance among local government-provided services as police, fire, schools and transportation. That’s not surprising, since Americans on average visit their local park and recreation facilities about 24 times a year, according to the national research.

Across the country, parks and recreation agencies create $154 billion in economic activity annually and 1.1 million jobs. In New Mexico in 2015 (the latest figures available), the Roswell Parks and Recreation Department was among these agencies that generated a statewide economic impact of more than $649 million and 5,807 jobs.

In keeping with the National Recreation and Park Association’s three initiatives – Conservation, Health and Wellness, and Social Equity – Roswell Parks and Recreation prides itself on maintaining a high level of excellence in each of these areas.

Regarding conservation, Roswell has been a “Tree City” for 29 years, holding the title longer than any other city in New Mexico.

In order to receive and maintain a Tree City designation, cities must meet or exceed criteria regarding planting and maintaining a certain number of trees per capita. The public is also offered tree-planting initiatives with 34

the Annual Arbor Day event in the spring, during which approximately 600-700 free trees are distributed. The Kenneth Smith Bird Sanctuary is another top-notch conservation project upheld by the Parks and Recreation Department, providing a natural habitat for many different species of birds, turtles, lizards and dragonflies.

When it comes to health and wellness, there are numerous annual walks/runs, sports leagues, exercise classes, dance classes, a health fair, the Roswell Games, and hikes/ outings for adults and children.

Roswell Parks and Recreation supports social equity for local citizens with free events like the annual Labor Day Symphony Concert at the zoo. The parks, trails and even the zoo are also free to the public. Classes and other organized recreational activities are operated with affordable registration fees and many have scholarships available.

The following is a list of regular maintenance and special projects for 2018 by division followed by Business Plan Goals and needs.

with herbicide to keep mechanical injury to a minimum. In this year alone, trimmed over 500 trees in the cemetery some of the trimming of trees was done to accommodate the street department equipment.

Final adjustments to sprinkler system around the committal area were made at the General Douglas McBride Veterans Cemetery and full grass has now grown. Installed headstones and plaques for over 50 individuals (veterans and spouses). Installed 4 granite benches that were donated to the veteran’s cemetery they were placed in between the columbaria.

Ground Maintenance: Mowed from April until late November. Trimmed around all headstones (about 31,000) for the duration of the warm weather (8 months). Sprayed herbicide for hen bit, mustard, kochia, dandelion, chaffweed, and milkweed to name a few. Fertilized cemetery with 12 tons of product. Additional fertilizer added to mature trees (older cemetery blocks).

Road work to our East and West roads. North end of cemetery roads were also re-paved.

Repair to the music tower and refinish to surface marble, re-grouted, and sealed. »» South Park Cemetery Worked with cemetery board for upcoming Ruben Esquivel, Superintendent Approximate number of headstones 31,000+ cemetery projects such as placement of Acres in inventory

210 columbaria.

Full-time employees (FTE) equivalent 10 Maintenance Attention to blocks With our aging watering system 6-10 stations • Cleaning out blocks (items not allowed) had problems this year and were resolved inhouse. About 80-100 sprinklers were replaced • Cleaning debris from blocks (daily) • Leveling of graves and stones (about 40% due to age. Four water valves were replaced of all graves) thru-out the cemetery. Staff repaired the main • Reseeding fresh graves water line twice (8”Iines).

• String line for stone setting by families Tree Care: A total of 15 oaks trees were planted Tree Care in 6 different blocks. Eight of the over 100 • Trimming low branches (over 1,700 trees) year old elm trees were removed. Added • Tree base spraying mulch to 90 young trees preparing for the • Mulch newly planted trees dry spring and summer. Sprayed tree bases 35

• Removal of die back on elms • Shaping of barrel cedars and removing for space needed (new graves) • Spraying of insecticide, fungicide, and iron • Fertilize tree canopy area Irrigation • Sprinkler maintenance (broken/ adjustments) • Move sprinklers (change in landscape) • Replacement of 3” valves • Work isolators 6” off of 8” • Re-nozzle for proper coverage

• Process improvements - ongoing • Trim trees to 14’ for roadwork • Revaluate road needs and implement – road work in progress • Replaced two mowers • Hired two employees • Roads Assessment – ongoing

»» Spring River Park & Zoo

Marge Woods, Superintendent • Number of Animal Specimens - 181 • Number of Animal Species - 58 • Community Outreach/Education - 565 • Number of visitors from Jan 2018 – Nov Weed Program 2018 - 51,613 • Control of broad leaf weeds (4-6 types) • (Does not include visitors for the Christmas • Control of grass on structures (monuments) Railway) • Control of grass on roads • Fall weed control Maintenance • Spring weed control • Replaced over 300 ft of wooden fence • More dangerous trees removed Specifics • Pipe rail extensions completed in the Bison • Conducted a total of 366 services in exhibit 2018, 70 of those services took place in • New pipe rail in Longhorn exhibit painted the General Douglas Mc Bride Veterans • Third consecutive perfect USDA inspection Cemetery. completed • Assisted with Arbor Day in April and • Renovated a stock exhibit, complete with handed out over 1000 seedlings to the holding pen for our Llama public.

• Bushes, flowers and bunch grasses planted near the walkway and in one of the stock Goals Accomplished per Business Plan exhibits • Set benches between • Grass now growing in all stock exhibits columbaria (4) • Fix the Carillon Specifics • Continue weed • Ongoing train, track and carousel repair control program and maintenance to reduce costs – • New zoo plan presented and accepted by ongoing the City Council • Trim trees – ongoing • PETA is now our partner as it is a rescue zoo • Start plans to install and moving forward with a new zoo plan columbaria in South • Platforms and other forms of permanent Park – approved enrichment have been added to the through Cemetery smaller enclosures Board – Jan Plant • Four large and three small storage sheds trees – ongoing have been purchased and installed • Staff Training Matrix – in process • Rocket slide has been decommissioned 36

• New Education Coordinator position created and filled • Educated 4,826 children and adults about conservation and the animal world • A pair of Longhorn steer yearlings were purchased by Friends of the Zoo • Four education animals were also purchased • A new large outside holding pen was built • A pair of adult Elk were rescued and now belong to the zoo • $20,321.19 in concession, rides and donations from our donation tubes • $10,000 donation from the Safari Club for interim Cougar exhibit • $50,000 donation from Friends of Spring River Zoo for interim Cougar exhibit • $10,000 donation from Cielo Grande Vet Clinic for zoo signage • $5,000 private donation to the zoo • $2,000 donation from Chaves County Veterinary and Medical Association to the zoo • $1,000 private donation for the new Elk exhibit

Goals Accomplished per Business Plan • Zoo Master plan (adopted by City Council) • Hire Staff • Start Outreach • Acquire new animals – Ongoing • Working with Friends of the Zoo Fundraising – Ongoing • Place 500 trees out of the greenhouse into the parks - ongoing • Continue to clean up piles - ongoing • Replace more transite pipe - ongoing • Resurface/rebuild the trail – Started 2018

»» Nancy Lopez Golf Course @ Spring River David Blewitt, Superintendent Total Department Acreage 144 Trees 2200 Full Time Employees (FTE) 7 Temporaries/Full Time Equivalent 2.5 Maintenance • Trimmed pine trees throughout the golf course • Aerated and top-dressed the greens in the spring and fall • Sprayed Cielo Grande with pre-emergent weed control to applications April and June • Sprayed dormant Bermuda grass for weeds in February • Sprayed fairways for broadleaf weeds in March • Sprayed golf course with pre-emergent herbicide May • Sprayed greens to control nematodes 4 applications for summer (May, June, July, August) and one fall application in October • Fertilized fairways, roughs, and tee boxes in May and August • Fertilized Cielo Grande, Special Events, Cahoon Park and Enchanted Lands in May • Painting perimeter wrought iron fence.

• Cleaned up around the shop area • Sprayed dormant Bermuda grass for weeds in November/December • Continue irrigation system repairs.

Specifics • Hosted High School State Championship in May • Hosted the Desert Sun Classic in July • Hosted Wildcat Oilfield Open in August • Rebuilding nursery green • Repaired equipment as needed

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Nancy Lopez Golf Course @ Spring River /

• Maintenance on the carousel at the Zoo • Rodent maintenance in all the parks • Winterizing drinking fountains and concession stands throughout all the parks and ballfields • Park and play unit audits for all parks

Specifics • Major clean-up in the Sunken Garden at Cahoon Park • Assisted Streets Department with patching of the Spring River Bike Trail from Atkinson Cielo Grande to Sycamore.

Goals Accomplished per Business Plan • Linda Vista Park playground unit and park • Acquired license for liquor sales amenities such as picnic tables, benches, • Continue work on the turf at Cielo Grande grills and trash cans. ongoing • Working with Code Enforcement on graffiti • Nematode control on greens – ongoing removal on the trail below-grade areas.

• Repair chain link fence along 8th Street – • Added play mulch in parks around the City.

Getting quotes • Helped Streets to repair broken meter lids.

• Purchased a larger top dresser for large • Installed new grills and dog stations in areas to reduce labor and chemical costs various parks.

• Repair the score stand roof at Cielo Grande • Continue to work on locks and keys to – In process complete new key system.

• Install AC splitters in Pro Shop – have • Started backhoe training for Parks staff. quotes • Helped RYSL with stakes for soccer goals.

• Helped Recreation set up Pickleball courts.

• Moved Park permitting to the Roswell »» Parks Adult and Recreation Center.

Rudy Chavez, Superintendent • Assisted with Arbor Day event at Total department acreage 627.2 • Spring River Park & Zoo Parks-acres in inventory 486.2 • Removed large, dangerous trees at Recreation Trails 11.2 mi Richardson and Third Street.

Full time Employees 16 • Preparing the fields and facilities at Cielo Temporaries/FTE 4/2 Grande for Hike It & Spike It and Walk for Hope Maintenance • RMAC patio clean up and surrounding • Tree trimming, tree removals, stump property grinding and tree planting.

• Cahoon park tree removals and stump • Preventative maintenance throughout all grinding; clean-up the parks including spraying for weeds and • Airport tree removals fertilizing.

• Clean up Pioneer Plaza • Checking and repairing irrigation.

• Mulching around play units in parks around • Regular mowing schedule, lots and lots of the City mowing.

• Installed new backstops at Linda Vista Park • Maintenance on the tracks and the train at • Installed new trash receptacles in various the Zoo 38

• • • • • • •

• • • • •

• • • • • • • • • •

parks Installed a new pump in the Sunken Garden Set up and clean up for Walk for Hope Cleaned up landscaping at Animal Control Repaired damaged rock wall in Cahoon Park Continued landscaping work at the Roswell Museum and Art Center, new rock and ground cover plants Installed solar bench in front of the Visitor’s Center Assisted with moving, set up and cleanup of chairs, tables and other items for several different events associated with the Municipal League Cleaned the trail for the Municipal League race to include tree, shrub and bushes trimming and sprucing up signage.

Assisted Eagle Scout with his project at POW/MIA Park.

Auditing Del Norte Park to repair the irrigation system.

Set-up for WIPP Exercise Spent two-days, 30 employees from 5 different divisions helped mow, weedwack, and pick up trash to clean up the Cemetery.

Repaired leaking transite line at Spring River Zoo Completed fencing for the new elk holding pen at the Zoo. Assisted SET Committee with all special events.

Assisted the Water department in replacing valve lids throughout the City.

Serviced the train and carousel for Night of the Living Zoo event.

Assisted Fire Station #6 with a broken valve.

Assisted the Zoo staff to repair the bear enclosure.

Spread sand and painted field lines to prepare Stiles field for football season.

Completed outside visitor fencing for the new elk holding pen at the Zoo. Cleaned up the leaves in all the parks and

around City buildings.

• Serviced the train and tracks in preparation for the Christmas Railway Event.

• Installed a Memorial bench and plaque at

the Roswell Adult and Recreation Center.

Goals Accomplished per Business Plan • Parks crews attended Pesticide Applicator Education classes and received/renewed their licenses • Institute weed control plan for all parks and sports fields • Repair/replace backstops at MLK and other parks as needed • Installing new playground equipment in several parks • Continue to evaluate and repair irrigation systems throughout all parks • POW/MIA Park landscaping • Evaluate what to put into the warm-up area of the Women’s Softball Complex; turf, clay, or gravel and somewhere else to put the large trash barrels • Update irrigation systems throughout all the parks – automate - ongoing

»» Recreation Laurie Dudek, Superintendent 2018 was an exciting year for the Recreation Division in preparation for the opening of the new facility scheduled for the summer of 2019.

Staff is ready for this new chapter in the lives of our citizens. Quality of life has always been a priority for the employees and the new center will definitely make a difference in the lives 39

they serve.

Annual Numbers (calendar year) Number of Participations - 180,170 2018 Revenue - $123,341 Standout Moments Highlights • The development and building of the Roswell Recreation and Aquatic Center • NMRPA recognized Roswell Parks & Recreation with 13 awards for outstanding achievement • Recreation Division staff have improved their look with professional uniforms • A Chip Timing System was purchased for more accurate recordkeeping of race times.

A review and analysis of existing personnel has been conducted and a new organization chart has been developed. Requests will be turned into Human Resources to adequately staff the new center and the existing recreation center. A sample staffing schedule has been set and software training for membership system will begin January 2019. Adequate training and following guidelines will be a major component for success of the division.

An Office Manager will be hired, along with two additional clerical assistants. In addition, the part-time Recreation Leader I and the Recreation Aides will all be moved up to fulltime classifications.

New Facility The Superintendent and Supervisors of the Recreation Division spent 2018 preparing for the grand opening of the Roswell Recreation and Aquatic Center set for July 2019. The focus has been on three major components: Preparation, Staffing, and Programming. A timeline and facility preparation and update are being adhered to.

Programming A major change that was implemented in 2018 was a shift in how the two facilities will be managed. Sara Hall, Recreation Supervisor will be overseeing the programming elements of both centers.

Preparation Staff have been working on the Standards of Operation and Procedures for the division and will be implemented upon its completion. The Hours of Operation for the new facility have been set and an equipment list has been put together. Equipment purchases have already began and will continue into the New Year.

Furnishing the center, emphasis will be placed on equipment, inventory, and storage.

CivicRec Staff is currently inputting information on classes, parks, and instructors. February 1st the Recreation Division will be live and ready for participants to register for classes or book a park. The point of sale feature will be a huge step forward into a more technological and efficient customer based experience.

Staffing

Damian Cheatem, Recreation Supervisor will be responsible for all sporting activities. A sample schedule has been set and is currently under review and modifications are being made. Fitness Direct has been purchased, there will be 1800 classes to choose from.

The marketing and promotion team is meeting regularly to prepare for the launch and new branding campaign.

Programing for the Division Programming overall for the Recreation Division saw an increase in class offerings. Fall 40

attendance figures for classes at the RAC went from 183 students in 2017 to 244 in 2018.

NMRPA Commercial Citation – Peter Piper Pizza NMRPA State Elected Official Award – Mayor Kintigh Cost Recovery and evaluation of all classes and NMRPA Elected Officials Award – County programs was performed.

Commissioner William Cavin Surveys were addressed NMRPA Volunteer of the Year – Faye Stokes, and the Vacation Fun Roswell Tennis Association Program received above NMRPA Facility Design – Bert Murphy Family standard remarks. New Splash Pad parameters put in place NMRPA Special Event of the Year – 2017 Cinco to ensure that programs de Mayo Festival are remaining relevant.

NMRPA Parks Ground Maintenance of the Year The purchase of the Chip – Roswell Parks Division Timing System for races will make a substantial NMRPA Youth Event of the Year – Father/ improvement in accuracy and efficiency.

Daughter Dance New Programs Implemented in 2018 • Revamped Ballroom Class • Kickball Mother/Son Tournament • Pickleball Program • 10 new classes at the RAC Fee Schedule, Updated Equipment List, and Special Event Cost Matrix The Recreation Division assisted the Assistant City Manager with updating the Fee Schedule, Scholarship Program, updated equipment list, and provided data for the special event matrix

Recreation Staff: The SET Committee (Special Events Team) took over all special events and the Recreation Division assisted the SET Committee with the following Events with staff, equipment, set up & tear down. The amount spent on SET Events Jan. 2018 - Nov. 2018 was $83,872 in-kind services/staffing Community Outreach Program (3) with RPD

Accolades New Mexico Recreation and Parks Association awards the Parks & Recreation Department 13 awards NMRPA Senior Program of the Year – Roswell Adult & Recreation Center NMRPA Sporting Event of the Year – Roswell Race Series NMRPA Kudos Print Marketing Honorable Mention – Mike Satterfield Fireworks Extravaganza NMRPA Kudos Audio Marketing – Mike Satterfield Fireworks Extravaganza NMRPA Group Citation – NM Mounted Patrol, CC Search/Rescue, PV Radio Club NMRPA Individual Citation – Steve Nunez 41

►►Pecos Trails Transit Pecos Trails Transit System plays an important part in helping many of our Citizens to become a vital and contributing part of our community.

We service Young and old, disabled and others who are unable to drive anymore. We service the public that do not have a vehicle for whatever reason. Many people ride, because it is there only form of transportation to get to work, doctors, grocery store, school and many other appointments.

Director of Administration Services: Elizabeth Gilbert Transit Director: Anna Aragon

Route 19 - West and East Side

The following is information on our ridership for the last three years!

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Para-Transit is our door to door service for our elderly and disabled who are unable to drive or ride the regular transit.

Transit’s New Route and bus stops are in place and ready to go. We are currently waiting for our new schedules to be printed and we will begin to run our new route.

The City of Roswell, Pecos Trails Transit System has partnered with Greyhound as of October 2018.

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We have seen a rise in a diverse number of patrons.

They go all over the United States and out of the Country.

We hope to continue this new in devour, even with its challenges.

Transit has partnered with Probation and Parole, the Roswell Homeless Coalition, the Good Samaritans, Wells Fargo Bank for the benefit of Roswell Veterans Outreach Center, Career Link and NM works, to supply them with tokens and bus passes so their members can better themselves and will become a contributing part of our society. Thus making Roswell a better place for all.

We have also partnered with New Mexico Works to put drivers to work.

We have had one success story thus far. He has passed all his written test for his CDL and is getting ready to take his driving test.

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►►Public Affairs Our continued effort to market our community as one Roswell and one voice took a major leap forward as our efforts were finalized in December of 2018 with a new community brand logo. After a successful RFP process in the Spring of 2017, the Public Affairs team began working with the new ad agency Cubic Inc. on Community Branding, Style Guides, Presentations Templates, a new Tourism campaign, Roswell Police Department and FlyRoswell campaign that incorporated the slogan WE BELIEVE. Seven value propositions were created with WE BELIEVE along with the new logo design as well as other basic communication pieces. WE BELIEVE is intended to have unity and cohesiveness among the internal departments, facilities and the community.

City Manager: Joe Neeb Public Affairs Director: Juanita Jennings

(plus arranging additional interviews given by city department members) Sampling of other informational functions handled on a regular basis: • Posting to city, PD, FD and other city department Facebook pages • Creating News Flashes for city website and editing other information on website • Researching and responding to media inquiries • Answering citizen questions and requests for information relative to a variety of city departments • Texting notification to City Council and administration regarding significant police, fire or other incidents or events • Writing and editing internal and external materials (items other than news releases) Also assist with scheduling, staffing and logistical tasks for public forums and other events as needed.

»» Visitors Center 2018 Growth The number of visitors to the Roswell Visitors

»» Public Information News releases produced and issued to media and public by PIO - 188 (additional releases written by staff of various departments are also released through PIO) Radio news interviews by PIO - 66 vs 32 in 2017 (plus arranging additional interviews given by city department members) Television news on-camera interviews by PIO - 12

Center grew by 54.65% in 2018 over 2017. We welcomed 19,741 visitors in 2018 (goal was 14,000).

The Visitors Center began tracking visitors by 44

zip code mid-year to get a more in-depth picture of tourism numbers for marketing purposes.

The tracking revealed the top zip codes by state (excluding New Mexico) are as follows:

accomplishments included distributing 15,311 Visitors Center brochures/bags, mailing/emailing 2,139 Visitors Center guides to all Go-NM Planner

Visitor Center growth this year is attributed to an

increase in marketing and outreach throughout the year, including marketing campaigns on social media, campaigns to boost visitation in general and during large events, a resident campaign to bring in visiting family and friends over the holidays, a targeted radio campaign, the NM True campaign and local marketing programs to reach the local community to educate them on tourism initiatives.

Of special note is the fact that during the 2018 UFO Festival, marketing campaigns promoting the Visitors Center bought in 3,454 visitors to Center. This is a 24% increase over the 2017 Festival.

 Marketing, Promotion, Events Marketing and promotion of the Visitors Center and Roswell in general had a pronounced presence in 2018. The Marketing

and call in requests, and promoting and preparing 2,540 welcome bags for tourists all over the world.

This year, we also tracked the number of events we researched and posted on our calendars, which included 678 for the community calendar and 337 for the SeeRoswell calendar.

The Visitors Center staff was key in contributing to the FlyRoswell market research by conducting hundreds of airport surveys throughout 2018.

These surveys will assist FlyRoswell in determining the overall fly experience to/and from Roswell and the region and assist in making improvements.

The Visitors Center staff played a huge part in the organization, marketing and promotion of 25 city events. The events included the New Mexico Municipal League 61st Annual Conference, 2018 UFO Festival, RMAC Science & Art Festival, Roswell NM/KRQE Launch Party, Roswell Christmas Railway, Rise Over Roswell/Cinco DeMayo, July 4th Fireworks Extravaganza, Fall Festival, State Tourism Day and TRENDS Conference just to name a few.

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»» Lodgers Tax 24 events applied for and were awarded Lodgers Tax funding. The Public Affairs department continues to manage the Lodgers Tax application and reimbursement process.

»» Special Events Two types of Special Events are managed by the Public Affairs Department in collaboration with the Special Event Team (SET): City Supported and City Organized. SET is an internal committee created in 2017 comprised of one member from each city department that is associated with special events.

A total of 79 special events were held in 2018. Of those, 12 were City Organized and 67 were City Supported.

Management of the City Organized events consists of full event planning, from budgeting to event execution and implementation.

Management of the City Supported events consists of implementing the Special Event policy approved by City Council. It includes preapplication communication with event holders, processing applications, assigning permits, calendaring city-wide, collaborating with the SET team, and making arrangements with City departments for event needs.

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►►Roswell Fire Department »» A Message from the Chief The following report is a snapshot of 2018 for the Roswell Fire Department. Most years are busy for the RFD, and 2018 was no exception. In addition to responding to over 9,200 calls for service, the department also continued to stay exceedingly active in the community participating in the Eastern New Mexico State Fair, Hike it and Spike it, Buddy Walk, Wreaths Across America, the Veteran’s Parade, Home Depot Safety Day, and Trunk or Treat, just to name a few. As you will see in the following report, the department experienced the departure of, as well as the hiring of multiple new employees, including Administrative Assistant Angela Vegara who has proven to be an invaluable member of the administrative team. Additionally, 2018 saw the promotion of many employees within the ranks of fire apparatus operator and lieutenant. The department also had an inspection from the Insurance Services Office.

The Insurance Services Office (ISO) provides a Public Protection Classification (PPC) based on many factors within the fire department, water department and water distribution system, and the emergency communications system.

A PPC is then assigned from 1 to 10. Class 1 represents superior property fire protection, and Class 10 indicates that the area’s firesuppression program doesn’t meet ISO’s minimum criteria. RFD’s current PPC is a Class 2. The ISO inspection in 2018 occurred during the month of November and it generally takes a minimum of 6 months to receive the results of the inspection. Professional development continued to be a priority for the department as a new leadership development initiative was implemented for all supervisors within the organization. This initiative will continue into 2019 and will become a cornerstone of the department’s future.

Director of Public Safety: Mike Mathews Fire Chief: Devin Graham

My priorities will continue to be the health and well-being of our firefighters and providing them with the equipment, resources, training, and facilities that they need to continue to provide emergency services that surpasses our community’s expectations. I am blessed and honored to serve as the chief of this outstanding department.

Devin Graham RFD Chief

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RFD Medic 1 is the Roswell Fire Department’s first ambulance. The ambulance has been donated by the City of Dexter. The Roswell Fire Department has already transported several patients with this unit, and is currently in the application process to be able to charge for transports.

Roswell Fire Department Medic 1 Fire Prevention Division Calendar Year 2018 Exit Report Fire Marshal Matt Miller CFI, CFEI Deputy Fire Marshal Jared Olive CFEI, ICC I Deputy Fire Marshal Chris Stuart CFEI

»» Inspections The Fire Prevention Division is comprised of three personnel and are responsible for the fire code inspections and enforcement of occupancies within the city. The FPD has conducted a total of 1,569 inspections over the course of the year. We strive to have deficiencies and/or violations corrected by educating the owner/occupants in the importance of the fire code and life safety.

Along with inspections, the FPD is also tasked with working with the local Building Official,

Planning and Zoning, Electrical, etc. as well as state entities (NM State Fire Marshal and Construction Industries Division) with regards to Plans-Reviews for new construction and remodel to local occupancies. For 2018, the FPD collected a total of $ 2,375.00 in permit fees for Sprinkler/Suppression systems, underground fire lines, and fire alarm systems installs. Each of these new systems are then inspected by the FPD during the final inspection and then a Certificate of Occupancy is then issued by either the local building official or CID.

»» Investigations The Fire Prevention Division is also charged with conducting fire investigations for origin and cause of fires within the jurisdiction in accordance with the fire code as adopted.

The three FPD personnel rotate an on-call schedule around the clock to respond to fire scenes. Both Deputy Fire Marshals are National Association of Fire Investigators Certified Fire and Explosion Investigators and the Fire Marshal is certified as both CFEI and International Association of Arson Investigators as a Certified Fire Investigator.

Fire Marshal Miller is currently going through the nomination process to serve on the National Fire Protection Association’s “NFPA 921 Guide for Fire & Explosion Investigations” Technical Committee. This committee consists of 30 members with 30 alternates that are charged with selecting and approving or disapproving submittals for change or update to the document.

The FPD for the year 2018 has conducted 88 fire scene origin and cause investigations.

Of those 88 fires, 75 were structures, 7 were vehicles, and 6 were other/miscellaneous fires.

Unfortunately, one of the structure fires was a residential dwelling which two lives were lost due to the fire. The cause of the fire was determined to be accidental, due to one of 48

the residents smoking while using an Oxygen Concentrator with a nasal cannula. Within just a day or two, crews responded to another fire in an apartment in which the resident had accidentally caught her Oxygen Concentrator tubing on fire while smoking. Thankfully, damage was minimal and no injuries were reported as a result.

During the early morning hours of February 22, 2018, a residential structure fire occurred in the 1500 block of Monroe Avenue. Fire crews quickly extinguished the flames and three occupants were transported to the hospital.

After the investigation was complete, it was determined that an un-attended candle in a spare bedroom had been the cause of the fire.

More importantly, it was determined that a third-grade girl occupant within the residence had rescued her younger brother from the fire. The Fire Chief along with the FPD and on-duty fire crews awarded the young girl with a plaque during the Awards Assembly at her Elementary School.

»» Public Education The FPD operates under the belief that it is better to prevent fires than to fight them.

Therefore, we make an effort to keep fire issues in front of the people of the community.

The FPD conducted education seminars at the “Progressive Agriculture Safety Days Program” at the ENMSFG again with the help of the Chaves County Extension Office. This program consists of area fifth graders from all over Chaves County, not just Roswell. There are multiple entities throughout the county for fire extinguisher training for commercial and private individuals.

The Fire Prevention Division with help from Todd Wildermuth, Caleb Martinez, and Juanita Jennings, conducted two Public Service Announcements. The first was a safety video that the Fire Marshal and Ms. Juanita made to publicize fire safety around the Thanksgiving holiday. The second was a video that Caleb Martinez made showing a burn cell in which a live Christmas tree was used to demonstrate »» July 4th Firework Display the dangers of fires in homes during the holidays regarding decorations, extension The FPD as well as a large portion of the RFD cords and candles. Both videos turned out were tasked again in 2018 to provide the experience and expertise in making the Fourth really well and were posted to the city and fire department Facebook page and were released of July Fireworks Show a safe success. Less than desirable weather delayed the start of the to the local media as well. show, but the FD watched radar and weather forecasts and the show went on. Very few truly Annually, the FPD participates with the ENMSF in October to provide a booth in the understand the danger and manpower/hours that go into the fireworks show annually. Also Commercial Building providing handouts and fire safety information. for the 2018 Fourth of July, the FPD collected 6 “Retail Fireworks Sales” Permits fees totaling Fire Prevention Week occurs in October as well $150.00. and FPD goes to each elementary school in the district including private schools and conducts Roswell does not allow all the fireworks fire safety assemblies for the elementary age that the state and Chaves County allow. students. The first annual trip to the schools FPD staff patrolled the week of the fourth is to conduct the annual inspections and fire between the hours of approximately 9:00 pm alarm drills. The State of New Mexico requires to approximately 12:30 am. Thankfully, no these inspections and one fire drill a week at citations were issued during this time. schools the first four weeks of school followed 49

by one drill per month for the remainder of the Fire Marshal Miller and Deputy Fire Marshal year. The State also requires that we witness at Olive attended a two week certification class least one of the drills. through the National Fire Academy hosted by Farmington Fire Department. As well as a one Deputy Fire Marshals conducted multiple day training on 2018 International Fire Code fire safety assessments, educational courtesy updates to fire alarm requirements hosted by inspections of buildings throughout the year, Honeywell in Albuquerque. and also participated in “Job Fairs” one of which located at Goddard High School and Additionally, the FPD assisted with the Fire another at Eastern New Mexico UniversityDepartment’s I.S.O. inspection. Deputy Fire Roswell.

Marshal Chris Stuart conducted the Hydrant testing required for the inspection as well as GPS locating hydrants that were previously »» Fire Prevention Training unknown to the I.S.O. Hydrant Map. The FPD is very fortunate to have the support of Fire Department and city staff for the Fire Marshal Matt Miller CFI, CFEI purposes of training for FPD personnel. The Fire Marshal and both Deputy Fire Marshals »» Training and Safety Division are trained and certified at a higher level than required by the state, this includes State Fire Division Chief Thomas Graham Personnel. With the advanced certifications The fire department’s Training and Safety comes required continuing education. Within Division is responsible for overseeing all 2018 the FPD has continued support and aspects of training for the organization. This participation with the New Mexico IAAI includes, but is not limited to, all fire related Chapter both with gaining and hosting training and instruction, hazardous materials education opportunities. The Fire Marshal training, technical rescue training, aircraft sits on the Board of Directors for the IAAI and rescue and firefighting at the RIAC, as well as FPD personnel attend four quarterly meeting/ overseeing the professional development/ training as well as the Annual Training promotional processes for the positions Conference. The 2018 Annual Conference was of fire apparatus operator and lieutenant. held in Los Alamos back in May. Roswell Fire This division is also responsible for the Prevention hopes to host the 2020 Annual department’s recruiting efforts, hiring/tryConference in Roswell at the Louis Jones out procedures, and the 16 week recruit Training Center. academy that accompanies hiring and training new firefighters. For calendar year 2018 The FPD also conducts training “in-house” for the department documented 13,125 hours suppression crews and recruit academy. In of training. There were 7 firefighters that 2018, FPD conducted two burn cells. The first promoted to fire apparatus operator (FAO) and was for the Recruit Academy to demonstrate 2 FAOs that promoted to lieutenant. In regards fire behavior and scene preservation and the to retention, the department saw a total of 15 second was conducted to provide holiday separations and 12 additions. safety information for a Public Service Announcement with the help of Todd In addition to training, this division also Wildermuth and Caleb Martinez. oversees the safety and wellness programs Additional training was obtained in 2018 when for the department. Firefighting is, by 50

nature, a hazardous endeavor. As part of our department’s risk reduction efforts, this division is responsible for investigating, documenting, trending, and initiating preventative measures for all accidents and injuries within the department.

For calendar year 2018, the accidents recorded within the fire department were; Personal Injury – 14 Motor Vehicle Accidents – 2 Equipment Damage – 1 Blood Bourne Pathogen Exposure – 1 This numbers show a decrease as compared to 2017 Personal Injury – 18 Motor Vehicle Accidents – 6 Equipment Damage – 7 Blood Bourne Pathogen Exposure- 1 In September, the RFD sent a delegation of

Library programs were typically funded with gifts from the Friends of the Library and the Roswell Library Foundation or other funds.

For example, many of the programs for adults were underwritten by the New Mexico Humanities Council.

A Library Director was hired in November 2017. During the past 13 months the following service improvements were implemented.

With the assistance of the City of Roswell IT Department, the Library applied and received E-rate federal reimbursement funds to increase internet speeds and purchase equipment.

A new security system was installed in the Library.

Through gifts and donations, the Library purchased new shelving in the children’s areas as well as a new book display table, and four end of the shelf displays.

To improve customer service, a reference desk members to the Rosenbauer Apparatus factory was purchased and is now located near the to inspect the department’s new aerial truck entrance of the Library. that has been under construction for over a The Spanish Language collection was moved year. While this amazing apparatus is nearly to make it more visible. The spinner racks in complete, several issues were discovered the children’s area were removed. during the inspection that delayed the 10 iPads were purchased for the Children’s delivery of it. The anticipated delivery date is Department and 8 were used for programs January of 2019. with a grant from the New Mexico Library 21 were young adult programs reaching 249 Foundation. New computers were purchased youth. This is more than double the number of using state funds. programs offered last year.

6 tours were offered to 321 children.

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►►Roswell International Air Center »» Operational Statistics Passenger enplanements have been increasing since the beginning of service to Phoenix. RIAC experienced an increase of 4.83% in 2018.

Flight Operations (take-offs and landings) are on the rise following a decline over the last few years, caused by reconstruction of our main runway.

2018 brought a 17.45% increase in traffic over 2017.

City Manager: Joe Neeb Air Center Director: Scott Stark

In early December RIAC staff and NM DOT Training Academy staff worked together to move asphalt millings sourced from the runway 17/35 project to an area east of the passenger terminal to provide expanded vehicle parking. This project served as training for Academy students and was at no cost to the city.

A study of the air terminal, begun in 2018, is ongoing and will be completed in 2019 to determine the need for expansion to meet future demands for air passenger traffic. Cost of this project is $155,755.30, funded by NM Aviation Division grant (90%) and city funds (10%).

A study to determine the feasibility of building a widebody hangar at RIAC began in 2018 and will be completed in early 2019. The project cost is $103,548.13, funded with city funds.

»» Personnel

»» Projects Runway 17/35 received needed maintenance. The north 1,600 feet of the runway had failing pavement that was removed and replaced. The remainder of the runway was sealed and restriped. The project cost of $1,312,393.15 was funded by an FAA Airport Improvement Program grant, NM Aviation Division grant and city funds.

In January we added the Administrative Assistant position. With the increased load on the Office Manager/Airport Security Coordinator position caused by the upgrade to a complete TSA Airport Security Program, this position allows better balancing of administrative duties.

In August we filled the Air Center Manager position. This position is responsible for property management, marketing and economic development of the airport. Having this position filled will greatly enhance the ability of staff to advance the vision of the council for the RIAC.

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Dear Friends:

and city staff looked at Roswell from a renewed perspective, seeking inventive and resourceful ways to control spending while continuing to deliver quality services to the community.

This annual report reflects the City of Roswell’s commitment to providing superior services to residents, businesses, workers and visitors. It outlines our challenges, accomplishments, revenues and expenditures for 2018.

Our ongoing strategy focuses on key priorities in context with the City Council’s overriding vision and goals focused on superior performance standards. Along with the internal efforts, it remains imperative that we continually communicate and justify our efforts to the Roswell citizens.

Working together is a core value of our community and a reason why we succeed.

As the City Manager, I am proud of what was achieved in this year. Roswell has been reinvigorated through its planning

2019 will bring with it additional fiscal and operational challenges as we continue to provide exceptional services while dealing with limited revenue growth and higher costs.

With community input and strong elected leadership, your municipal government continues to move forward with economic and infrastructure improvements while fulfilling the responsibility of providing services that contribute to Roswell’s quality of life.

and efforts. We pursue continuous improvement to ensure Roswell is recognized as a community that cares and maintains its outstanding reputation.

On behalf of the administration and employees of the City of Roswell, I present the department operations 2018 Annual Report for your review.

The year of 2018 was one of achievements and challenges. Roswell’s growth can be seen as slow and steady.

During complex budget discussions and city council planning sessions, the City Council

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►► Roswell Museum & Art Center

Director of Administration Services: Elizabeth Gilbert Museum Director: Caroline Brooks

Attendance increased by nearly 6,000 visitors based on 2017 and 2018 figures. The increase was primarily a reflection of the summer opening and lecture series for Magical and Real: Henriette Wyeth and Peter Hurd, A Retrospective, the Roswell Science and Art Festival in October, Planetarium offerings as

Humanities Council ($4500) contributions in 2018 toward lighting and the Magical and Real lecture series, respectively (both in green).

The Roswell Science and Art Festival grants and contributions via the RMAC Foundation from the Alfred P. Sloan Foundation ($10,000) and Xcel Energy ($10,000) in 2018 (inclusive in blue figure).

»» Exhibitions The largest exhibition project of 2018 was the presentation of Magical and Real: Henriette Wyeth and Peter Hurd, A Retrospective, which was on display from June 16 to September 16.

The exhibition was a major undertaking that explored the work, marriage and careers of the two regional artists and the ways in which they contributed to 20th century American art. Co-organized with the James A. Michener Art Museum in Doylestown, Pennsylvania, the exhibition included more than 90 works

by Wyeth, Hurd and family members in the influential Wyeth sphere including Andrew Wyeth, Henriette’s brother, and N.C. Wyeth, her father.

Some of the paintings had never been on public display or others on exhibit outside the Northeast. The exhibition was accompanied by a well-attended, free lecture series funded in great part by the New Mexico Humanities Council, and a richly-illustrated catalogue.

The PBS cultural series, ¡COLORES!, featured the exhibit in two segments that aired in June and are archived online. The exhibition was generously funded through the RMAC Foundation.

well as hosting two elections.

Highlights in revenues and contributed funds:

Planetarium renovations in 2017 along with contributions towards the Magical and Real exhibition in 2017 by the RMAC Foundation

(included in $498,912 in blue).

Xcel Energy ($151,928) and New Mexico

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A milestone exhibition, the Roswell Artist-inResidence Program’s RAiR at 50, ended in April 2018, and served as an important record of present-day work being produced by current and former residents who participated in the program over the decades. Of the 240 current and former residents, 172 participated in the grand presentation.

The Museum continues to partner with the Roswell Artist-in-Residence Program to present contemporary art from around the world. In 2018, the Museum hosted six artists from New York City, Seattle, Los Angeles, San Francisco, Brazil and Grand Rapids, Michigan.

In addition, an art exhibition by residents’ spouses representing Maine, Albuquerque and Los Angeles took place. We look forward to our continued partnership with the RAiR Program and to working with the talented RAiR fellows exhibiting at the Museum in 2019.

Other exhibitions included: Pennsylvania Impressionists, paintings on loan from the James A. Michener Art Museum of Pennsylvania’s most renowned Impressionist painters of the 19th and 20th centuries.

Peter Hurd on Paper, studies and finished watercolor paintings by Peter Hurd.

Staff Favorites, a selection of objects from the permanent collection selected by staff based on historic, aesthetic or personal interests.

Exploring Lithography, lithograph prints examining both the versatility of the medium and the diversity of the permanent collection.

Still Life, an exploration of the still life genre consisting of historical and contemporary New Mexican art.

Life Along the Rio Grande, contemporary art quilts curated by the Studio Art Quilt Associates that take inspiration from the Rio Grande River.

»» Events In April and August, the Museum presented two pARTy After Hours events in collaboration with YPAC (Youth and Professional for the Arts Collective) and Roswell Next, a young professionals group coordinated through the Chaves County Economic Development Council. The pilot series is geared for adults and aims to expand interest and access to the Museum through a social and art- (or sometimes science-) filled evening that includes hands-on activities, entertainment, games, gallery talks, food and drink. The events brought in 200 and 300 visitors, respectively, some of which were first-time visitors.

A Family STEAM Night with a series of indoor and outdoor science and art activities attracted over 400 students and family members in May and served as a preview for the October Science and Art Festival. The event was supported by the Alfred P. Sloan Foundation, the RMAC Foundation and the National Informal STEM Education Network.

Made in New Mexico, a semi-permanant exhibition highlighting the diverse art made around the state.

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»» Planetarium October 2018 marked the first year of operation of the planetarium since its major The Museum successfully launched the renovation in Roswell Science and Art Festival on Saturday, 2017. In that time, the planetarium served October 13. The aim of the event was to 10,606 visitors of which nearly 5,000 were field engage Roswell and neighboring communities trip students. in science and art and to inspire the next generation of creative thinkers. Approximately In the 2018 calendar year, the planetarium saw 2,500 visitors took part in an array of activities 3,446 students through scheduled field trips throughout the day. University of Texas and 4,797 visitors through public shows and professor, Dr. Kate “the Chemist” Biberdorf, private rentals for a total of 8,243 attendees. headlined the event with an explosive stage show assisted by several young volunteers.

The planetarium will be working toward The event also included hands-on activities purchasing new shows to add to its holdings and demonstrations led by 26 regional groups intermittently throughout 2019. and organizations; mini-talks presented by colleges, public schools and community »» Classes members; a student STEM-challenge science The pre-K class Space fair; a full-dome fractal show; and films Look and Storybook presented by the Roswell Film Festival. Prewas a great success festival outreach to local middle schools again this past served 281 students in STEM-related activities February with facilitated by museum staff and Goddard High over 20 students School students and staff. attending each week. During the four-session series, children ages 2 ½ to 6 years, along with a parent or guardian, focused on learning about space through play, while sparking an interest in science education.

The event was made possible through generous support provided by Xcel Energy and the Alfred P. Sloan Foundation, as well as our partnering organizations: the RMAC Foundation, New Mexico Military Institute, New Mexico MESA, the Science Festival Alliance, and the Goddard High School Engineering Program.

Ceramics classes led by Aria Finch continue to be the Museum’s most popular class offering with 259 adults participating in 8-week classes and an open studio summer program along with 138 children in shorter 6-week classes and week-long summer camps over the course of the year.

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In partnership with the RMAC Foundation, the Museum organized two Gratton Workshops taught by former Roswell artists-in-residents Clayton Merrell from Pennsylvania and Daisy Craddock of New York. The Gratton Workshop Program offers subsidized art workshops for adults in memory of Lorene Johnson Gratton, a long-time member who first became interested in art making after taking a class at the Museum through a scholarship.

Participants pay on a sliding scale based on what they can afford and professional-grade materials are included to encourage further exploration after the workshops.

Other class highlights for children in 2018 include an art sampling and science courses for spring break and summer camp offerings in painting, drawing and science. A unique Pysanky egg decorating class for all ages was offered in the spring.

spaces and workspaces to be replaced and upgraded as well to complete the LED conversion project for the building.

»» Staff and Volunteer Highlights Jim Waldrip, a leader in the Roswell community and the original Planetarium Director passed away in 2018. A veteran and an educator with an MS in geology, Jim loved astronomy and served as the planetarium director from 1968 to 1972 and from 1977 to 1989. At the 25th anniversary of the Planetarium, it was noted that through Jim’s efforts, hundreds of thousands of students were inspired by the night sky.

»» Special Projects Through generous funding provided by Xcel Energy and assistance from J&G Electric, the lighting in the galleries is currently being replaced with energy efficient LED lights and tracks. The new installations will not only provide a better light quality, but also lower ultility costs and protect the Museum’s works of art!

LEDs (which stands for light emitting diodes) produce very little UV light compared to their incandescent counterparts. UV light exposure harms works of art by causing paper to become discolored and deteriorate and colors to fade in paintings, creating irreversible harm to the art. LEDs, on the other hand, produce much less UV light and have a better color temperature to more accurately view colors.

The City is providing the remaining needed funding for lighting in non-gallery public

Museum docent Bill Siders was presented with the Volunteer of the Year award for his 10 plus years of dedicated service to the Museum at the annual New Mexico Association of Museums’ business meeting. The award is presented yearly to a person whose volunteer services exemplifies leadership or service to the New Mexico museum community.

Candace Jordan retired after 23 years in the role of Museum Librarian and Archivist.

Curator of Collections and Exhibitions Sara Woodbury resigned after 5 years of service to pursue her PhD in Art History at the College of William and Mary in Virginia. Her focus will be the federal Community Art Center program under the WPA from which museums like the Roswell Museum had originated.

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►► Roswell Police Department »» RPD Administration / Support Services / Recruiting / Training

Director of Public Safety: Mike Mathews Police Chief: Phil Smith

the Instructors in several of the mandatory trainings, Sergeant Sharpe and Captain Gonzales have been instrumental in identifying the best candidates from the department to meet those training requirements. Utilizing the interdepartmental trainers is a cost savings and allows for other advanced training opportunities to be possible.

»» RPD Patrol Division

In July of 2018 an administrative change at the police department created a second unit directly responsible for identifying training needs and tracking the completed trainings.

Sergeant Ray Sharpe was transferred into the division and was tasked with scheduling and tracking the required biennium and advanced trainings for the department. To coincide with the new position, we as a department have been sending our officers and detectives to Train the Trainer and Master Instructor courses so we can better train our officers in basic policing and professional development. As a department we have master instructors in firearms and instructor development, the master instructors can hold train the trainer classes.

Training has also sent officers to become trainers in Verbal De-escalation, Critical Incident Training (dealing with the mentally impaired), Use of Force, and Taser. The State of New Mexico has specific requirements for 58

Patrol Activities Requiring Overtime Overtime (hours)

Date

Event

04/21/2018

Walk for Autism

04/30/2018

NRC Public Meeting

05/04/2018

Cinco De Mayo Festival

05/26/2018

Hike It & Spike It

07/04/2018

Mike Satterfield Memorial Fireworks Display

07/06/2018

UFO Festival

08/07/2018

National Night Out

09/21/2018

WIPPTREX full scale exercise

09/28/2018

Chile Cheese Festival 2018

10/1/2018

ENMU State Parade

10/01/2018

ENMU State Fair

10/31/2018

Fall Festival 2018

11/10/2018

Veterans Day Parade/Run

11/23/2018

Roswell Christmas Railway

12/1/2018

Electric Light Parade

12/15/2018

Wreaths Across America

16 32 23 169

2016

2017

2018

Calls For Service

1,363

1,641

2,278

Arrests

204

326

202

Total Activities

10,088

12,641

10,380

»» RPD Technical Services Unit/Property

84 112 27.5 29 24 88 404 32 48 44 59.5 5

Total overtime hours worked

1197

»» RPD Criminal Investigations Division / School Resource Officers 2018

2017

2016

Total

Assigned

811

852

943

2,606

Active

147

64

58

269

Inactive

645

675

582

1,902

Cleared By Arrest

92

119

128

339

Unfounded

39

51

62

152

Exceptionally Cleared

50

53

66

169

In 2018, the Technical Services Unit (TSU) team went through some major changes. During the year, we lost two of our seasoned technicians (four total technicians in our unit). The remaining two technicians had to step up and handle the everyday duties. Officer O’Connor, who left the division in July, has been assisting the unit with the on-call rotation. Police Service Aide (PSA) Angela Sharpe assisted TSU in processing certain scenes (she is a certified Field Investigator).

When time allows, the team trains! We encourage inhouse training when time allows. In late November, our team began to grow adding to our addition two more technicians, Cammie Aguirre and Angela Sharpe. Angela, who was once a PSA, was offered a position as a TSU technician.

TSU technician’s duties include executing search warrants within our department or other agencies.

They are responsible for processing scenes or search warrants after hours such as shootings, stabbings, burglaries, recovered/stolen vehicles, domestic violence and homicides (eight in 2018).

During their daily routine, they process evidence further that was booked in by Patrol officers and/ or Detectives. They are tasked with constructing photo arrays and test firing all the firearms that are booked into the property room. Each test fire

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»» RPD Records

is then sent to the lab and then entered into a database. The team is assisting in the 100% audit of the property room. The audit consists of all the items that have been booked in (refer to the Roswell Police Department Property Annual Report). As the team continues to move forward with productivity, we involve high school students who enjoy this field. We screen and utilize interns into the team. Hallie Mann, from the RISD gifted student program, and Gabbie Madero, volunteer intern from GHS, come over to assist the team with the daily duties.

Over the last year, TSU has helped with over 200 search warrants and over 150 night callouts.

»» Chaves Country Metro Narcotics Task Force

»» RPD SWAT Team SWAT Callouts 2016

2017

2018

24

28

25

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»» Alarms Administration

»» RPD Professional Integrity Division

Year

False Dispatch Cancelled Valid Total Alarms Requests Dispatches Alarms Permits

2016

1,743

2,426

649

34

3,350

2017

1,571

2,316

690

55

3,391

2018

1,505

2,391

837

49

3,253

2018 Revenue………$18,700 2017 Revenue………$19,300 2016 Revenue………$17,950 False Alarm Fine Schedule First two false alarms in 12-month period

No Charge

Third false alarm in a 12-month period Fourth thru seventh false alarm in 12-month period

$50.00 $100.00 per alarm

Eighth false alarm in a 12-month period

$500.00

»» Community Relations Year

Total Calls + Officer Initiated

Uses Of Force

Calls Per Use Of Force

2013

55,214

113

488.7

2014

71,633

102

702.2

2015

67,170

84

799.6

2016

66,160

118

560.7

2017

62,411

76

821.2

2018

70, 227

80

877.8

2018 National Night Out Event On Tuesday, August 7, 2018, Roswell Neighborhood Watch organized the National Night Out at the Target parking lot, 2725 North Main. This was Roswell’s ninth year participating in this event. National Night Out is an event for communities across the country to build relationships among citizens and first responders. Participating with the Roswell Police Department included the Chaves County Sheriff’s Department, Dexter Police, Hagerman Police, New Mexico State Police, Roswell Fire Department,

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Dexter Volunteer Fire Department and the New Mexico National Guard. Several hundred people attended this successful event.

DEA Prescription Drug Take Back On Saturday April 28 and Saturday October 27, Roswell Neighborhood Watch participated in DEA Prescription Drug Take-Back event. These events were Neighborhood Watch’s 15th and 16th participation in this national project. The Take-Back provides a safe method for people to prevent pill abuse and drug theft by disposing of unwanted and expired medication. The public brings their medications to the Roswell Police Department where the drugs are stored in evidence boxes for the DEA to pick up and incinerate. The April event collected 601 pounds of medication while the October event collected an additional 386 pounds. The total amount of drugs collected by the Roswell. Prescription Drug Project in these 16 events total 5,144 pounds.

Chaves County Crime Stoppers Program Roswell Neighborhood Watch participates in

Chaves County Crime Stoppers as Board of Directors members. Neighborhood Watch met with the New Mexico state Crime Stoppers to recertify the Chaves County Crime Stoppers program in 2008. During 2018, Chaves County Crime Stoppers has purchased a business page with the Roswell Daily Record to advertise various unsolved crimes and wanted persons in Chaves County.

Crime Stoppers has also initiated a billboard advertising project to increase the number of tips received. In 2017, Chaves County Crime Stoppers received 92 tips resulting in 17 arrests, 30 warrants served and $5,075 paid in rewards. In 2018, Crime Stoppers again received 92 tips with $2,950 paid in rewards.

parents and guardians to store in case their child goes missing. In 2018, fingerprints were taken at two Maddy-Tay’s Day Care, 102 S. Utah and1200 W. Alameda. Children’s fingerprints were also taken at JC Penny’s. Children’s fingerprints are always available at the Neighborhood Watch office.

McGruff the Crime Dog Neighborhood Watch will dress up with the McGruff the Crime Dog outfit to entertain children at various events. In 2018, McGruff was used for the City of Roswell Halloween candy giveaway, the National Night Out event at Target, at the Roswell Police Department photo shoot at Cahoon Park, Sunset Elementary School and several of the Roswell Police Department Community Enhancement cookouts. McGruff has also previously appeared at the Generations of Learning Day Care and Missouri Avenue School and several other community events.

Neighborhood Crime Watch The responsibility of the Community Relations part of the Alarms Administration Office is to run the Roswell Neighborhood Watch Program. Several meeting were held during 2018 although there were no specific recordings of these meetings. The Historical Neighborhood Watch group held three meetings that had Councilman Savino Sanchez talk to the group, Chief Phil Smith speaking in another meeting, and the Fire Department providing safety training in a third meeting. The West Alameda Neighborhood Watch group was also very active in 2018 holding three meeting of their own. The first meeting had Neighborhood Watch Advisor Richard Lucero set up the group. The second meeting had Roswell Police Officers listening to the group’s comments, and the third meeting had Roswell City Engineer as a speaker. Other meetings in 2018 were not recorded.

Other Community Events Involving the Roswell Police Department Children’s Safety Fingerprinting Roswell Neighborhood Watch provides free children’s fingerprinting through various Roswell Angel Program – Transport services schools and businesses. The fingerprints offered to people who would benefit from certain drug-addiction recover services. are created through a digital scanner and a computerized ID form is printed for the 62

Community Investment Project – Offering adults and children a chance to get to know some of the officers and interact with them.

»» Roswell Animal Control

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►►Roswell Public Library

Director of Administration Services: Elizabeth Gilbert Library Director: Enid Costley

During the 3,188 hours the Library was open in 2018, 148,717 people used the Library.

32,203 people used the public computers.

186,093 books, magazines, music CDs, movies, audiobooks and electronic items were borrowed from the Roswell Public Library.

74,805 items were borrowed from the Children’s Department.

9,333 items were borrowed from the Young Adult Department.

The staff at the Roswell Public Library assisted the public by responding to 19,209 questions from the public. Of these questions, 6,695 101,955 items were borrowed from the Adult collection: fiction and nonfiction books (55,047 were asked by people in the Library; 2,442 requests were made by people calling the items), music, movies, magazines and audio Library; and 49 requests were emails or mailed books (37,112 items), electronic reading to the Library. There were 7,461 requests for materials (9,741 items), and 55 miscellaneous assistance with equipment or for the current items. newspaper and 2,562 directional questions.

251 programs were offered in the Library to youth and adults with an attendance of 6,174.

This does not include the 1,165 who signed up for the Summer Reading Program.

175 were children’s programs reaching 4,025 youth and adults. In November the Library began to offer a weekly program for infants and toddlers called Mother Goose on the Loose; redesigned the weekly program for preschoolers to promote school readiness; and jointly offered with the Roswell Parks and Recreation Department an afterschool Math Club called Crazy 8s.

21 programs were offered outside of the Library with an attendance of 1,083 youth and adults.

28 were adult programs reaching 496 adults, which expanded the number of programs offered to adults.

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►►Solid Waste

Director of Engineering & Infrastructure: Louis Najar Sanitation Director: Steve Miko

Photo taken in September 2018 features the City of Roswell’s new Sanitation Vehicle in Autocar’s national 2019 calendar for the month of August; the City truck is also on the back of the calendar.

The Sanitation Department team pursued the following three Goals and major activities: 2018 Goals • Keep Solid Waste Fund Fiscally Sound • Promote Continuous Improvements • Modernize Department Assets Major Activities Either started or finished in 2018 • Install lids on all tan 300 gal. plastic containers • Add another Routes Supervisor in the Collections Division • Add a Sanitation Inspector in the Department • Annual Department Operations Report • Department Operational Audit • Fleet Replacement Strategy • Expand Landfill Permit for Special Wastes • Final Closure of Cell #3 • Automated Leachate Collection System

»» Solid Waste Collections Using Sanitation Department vehicles only, the tons of solid waste collected from City streets and alleys increased 3 % from last year.

The biggest gain was in grappler service. The collection of bulk items and yard debris from the alleys increased from 4,700 tons to 5,911 tons collected. The increase is attributed to the Department starting two-person grappler crews in August 2018 to help keep the grappler trucks in the alleys more often than in previous years.

»» Landfill Operations Overall, the amount of solid waste coming to the landfill declined almost 8 % from last year; a difference of 7,377 tons.

Over the last two years, 95-96 % of the loads crossing the scales were buried in the landfill. The 1% 65

decline in buried materials in 2018, including construction debris and municipal solid waste, is attributed to burying a large number of hail damaged roofs in 2017.

»» Landfill Reuse Operations The City’s Landfill recycled or reused 691 tons more than last year; mainly in chipping of green waste (wood) and reusing the wood chips on muddy landfill roads and dump areas.

The items from the nine (9) recycling containers located in the city are brought to the Recycling Center for separation, bundling, and transportation to larger recycling centers in New Mexico. The amount of revenue from the items shown in the above chart in FY2018 was $30,970.

»» Administration The Administrative Office of the Sanitation Department received 7,862 phone calls in 2018. Phone calls, requesting departmental services, are converted to work orders for better tracking.

Although generating much smaller units than Green Waste, it is worthwhile to note that residents used the Household Hazardous Waste site (HHW) at the landfill more often; increasing the disposal rate from 6 tons in 2017 to 9 tons in 2018.

The information provided in the report was configured to provide a clear and concise summary of the Sanitation Department’s major work accomplishments in 2018.

Customer Service Requests Little Known Facts

»» Recycling Center Output

• Our own drivers called in 145 low cable complaints and 107 requests for tree trimming in alleys.

The Landfill processed 588 tons of recyclable materials.

• The majority of complaints about our service was 14 “missed container” followed by 9 “driver drops trash”.

• A total of 29 compliments about our service was received in 2018.

• Repaired a total of 1,735 containers, both metal and plastic.

• The overwhelming majority of work orders 4,318 was for alley grappler service; including 1,096 calls to collect damaged or burnt 300 gal. and 96 gal. containers and 875 calls from drivers calling for grappler service on heavy containers.

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►►Special Electronics The Special Electronics department consists of a two man crew. Due to the nature of this department, the two men are on call 24 hours a day, 7 days a week and 365 days a year.

Director of Engineering & Infrastructure: Louis Najar Special Electronics Director: Clifford Boehms

damage or interruption of service while construction is taking place.

The primary responsibility of this department is to maintain all 39 signalized intersections within the Roswell city limits.

Signal heads and pedestrian heads are monitored daily to ensure proper functioning.

When there is a malfunctioning situation, the malfunction is immediately fixed. The malfunctioning situations are often caused as a result of an accident, or they have been hit by a truck or the LED’s need replacement.

A malfunctioning light is also caused due to weather, radar detection or camera failure. It is critical that each intersection’s controller, which is the computer that runs the intersection, is fully maintained and operational at all times.

Annual testing of all equipment is done to ensure safe operation and all safety standards are being met.

All emergency and non-emergency calls are responded to within 15 to 30 minutes of receiving the call. There were 110 emergency call outs that were responded to in 2018.

Cameras were removed and installed with the new Wave Tronic detection systems. This included pulling new wire, the installation of new equipment and the programming of each intersection. The intersections that were changed are the following: Poe & S.E. Main Hobbs & S.E. Main Mescalero & N. Main Berrendo & N. Main Mall & N. Main Pine Lodge & N. Main 2nd St. & Atkinson Summit & S. Main 2nd St. & Main Alameda & S. Main

Special Electronics maintains all of the pedestrian lights on Main Street, Second Street, Pioneer Plaza, and the Roswell Civic Center. All public school zone flashers are maintained.

This includes the scheduling and programming of each zone.

Approximately 2000 locates are performed annually. These locates identify all underground electrical lines and by locating the electrical lines there will not be any

The cabinet and pedestal were replaced at Brasher and S.E. Main due to a traffic accident.

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Providing power for all of the city of Roswell special events fall under the responsibility of the Special Electronics department. The following events include Cinco de Mayo, Hike It and Spike It, the UFO festival, Chili Cheese festival, Roswell Christmas Railroad, the Electric Light parade and all other city sponsored events not specifically mentioned here.

Prior to each event, electrical wire, generators, connectors have to be placed for each vendor.

Each vendor’s electrical requirements have to be met for their operation and the vendor’s have to be monitored during the event to ensure their use of city supplied power is not abused and public safety is adhered to at all times. Special Electronics is on site or on call during the entire event. Upon completion of the event, Special Electronics rolls up and removes all the wire, generators, connectors and other equipment to ensure public safety.

The American flags are hung on Main Street 4 times a year. The flags are hung for Veteran’s day, Memorial Day, 4th of July and on Flag Day. The flags are taken down after the specific day. The snowflakes are hung on Main Street prior to the holidays and taken down after the holidays.

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►►Street Department »» South Park Cemetary A grant of $150,000.00 is allowing the Street Department to continue addressing the poor quality roads at South Park Cemetery. Grant constraints limited the work completed last year and a city crew is doing preparation work for more roads to be completed next year.

Director of Engineering & Infrastructure: Louis Najar Street Superintendent: Quinton Miller

covered with Micro Seal process to cover minor imperfections and protect it from moisture.

Cost of Hot-In-Place $459,511.00

»» The Micro Seal Process The Micro Seal process used on the street above protects the Hot-In-Place operation and extends the life of the street.

Project cost for YO Road, S. Sunset Ave, Jaffa St, and N. Washington Ave is $783,791.50

»» Residential Street Air Center The residential street on the East side of S. Main St. at the Air Center received Slurry Seal treatment. This treatment applied after crack sealing the street, improves the appearance and extends the life of the street. Cost of project $184,318.77

»» Simi Annual Pavement Marking Two times a year pavement marking are repainted to enhance visibility and safety.

The marking destroyed by construction and surface coverings are replaced. The contract to Highway Supply was completed at a project cost of $13,049.91.

North of E. Berrendo The Micro Seal projects on residential streets North of E. Berrendo Rd has given the streets a fresh look and protection from moisture. Cost of project $222,653.00

»» New Equipment

»» Hot-In-Place Asphalt Recycling Hot-IN-Place asphalt recycling was used to recondition rough road surface of several street projects. YO Road, S Sunset Ave, Jaffa St, and N. Washington Ave. Once the Hot-InPlace operation has resurfaced the street, it is

A Broom Bear street sweeper was added to the city asset list, this street sweeper has a proven record of performance and reliably here and in Albuquerque area. At a cost of $287,083.08 69

Two Kubota L4060 tractors were added to the city asset list, replacement of older units at a cost for both tractors $62,666.40

Two Land Pride 6’ rotary cutters (brush-hog) to be attached to Kubota tractors above to be added to city asset list. Also replacement of older units. Cost of both cutters $3,080.25 A Graco Linelazer paint striping machine was added to the city asset list, at a cost of $6,390.00

»» On Order Equipment Two International Harvester Model HI MV607, 5 cubic yard Dump Trucks, at a cost for both trucks of $179,150.00 One pull behind Doosan P185WDO-T4F air compressor at cost of $28,669.00

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►►Waste Water Treatment Plant

Director of Engineering & Infrastructure: Louis Najar WWTP Superintendent: Daniel Mendiola

»» Wastewater Plant

Discharging treated wastewater to Rio Hondo River under EPA permit NM0020311 1,083 million gallons of wastewater treated to date. Wastewater plant completed concreting drying bed #2, bed #1 still needs to be done estimated cost is $175,000.00. Safety enhancement project is under way with a completion date of January/February 2019. New railing sky lights and catwalks throughout the plant. Reroofing of four (4) buildings underway. Digester roof only building remaining for reroofing at an estimated cost of $145,000.00. Dewatering building study still underway completion date set for early 2019.

»» Sewer Manhole rehab underway completion set for early 2019 manhole adjust a grade is completed as necessary. Adame Inc. was awarded bids for the Mescalero Lift Station Project and the N. Main Alley Sewer Replacement Project. The projects will start early 2019. Awaiting quotes for the RIAC lift station backup generator.

»» Lab The Lab roof has been completed it was completed in early October.

The lab has received most of the new equipment to replace the old existing equipment.

»» RTF RTF building east of Roswell is being utilized by AO Smith for R&D of their various styles of water heaters.

The three larger buildings are in need of having the roofs repaired at an estimated cost of $676,000.00.

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►►Water Maintenance RIAC North Water Line project - Project consisted of running 4500 feet of 14” C905 water line to provide water service and fire protection to the new blimp building. That also included the installation of fire hydrants and isolation valves. Total Contracting Services was the contractor with the total cost of the project at $314,090.43.

New Smart Meter Project – WM&T has been working in installing new cutoffs, isolation valves and repairing water leaks insuring RTS Water Solutions the ability to turn water off to install the new smart meters. This includes the replacement of damaged / rusted meter boxes and meter vaults.

New Mexico Department of Game & Fish Roswell Regional Office Complex – WM&T installed 2200 feet of 12” water main line including isolation valves, fire hydrants and taps for water service and fire protection.

This project was completed by WM&T with expenses paid through the annual maintenance budget.

Gayle from Main to Sunset – 36” valve and pressure up replacement. J & H Services installed one 42” line stop and one 36” line stop to isolate the 36” large diameter water line in preparation for the replacement of broken valves. Once isolated they replaced one 42” valve, four 36” valves, one 6” pressure up, six 8” pressure up’s and one 12” pressure up. Total cost of this project was $797,211.59.

Director of Engineering & Infrastructure: Louis Najar Water Maintenance Superintendent: Lorenzo Sanchez

McGaffey from Rancho Road to Union – J & H Services was contracted out to install two 36” line stops and install one 36” valve to isolate and repair a leak on the 36” large diameter water line. Total cost of this project was $284,996.88.

300 E. Walnut – Bullseye construction has been working under the annual maintenance contract in pouring a 6” concrete drive pad in the yard. This project was started in April 2017 and is set to be completed in the next couple of months. Total cost of this project is $363,544.34.

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Fleet Maintenance Replacement Program – 1.) Water Maintenance & Transmission has ten Ford F-250 service trucks on order with Power Ford in Albuquerque at a total cost of $380,256. (2.) 2019 International 4300 Sideboom is also on order with Summit Truck Group in Albuquerque at a cost of $149,293.

(3.) John Deere Backhoe is set to be delivered by 4 Rivers Equipment the 2nd week of January 2019 at a cost of $99,268.87.

Water Maintenance & Transmission is continually responding to a variety of different calls associated with the maintenance and repair of the City Of Roswell’s water and sewer infrastructure.

1. Emergency Locates – 375 2. Regular Locates – 503 3. Fire Hyrant Repairs / Replace – 79 4. Main Breaks – 180 5. Meter Service / Repair – 2188 6. Service Line Leaks – 202 7. Valve Replacement – 67 8. Water Turn on / Turn Off - 732

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