ROLE: CLIENT CARE CO-ORDINATOR

Job Description

Due to expansion of our business, we are seeking likeminded people to join our team in Home Instead Sligo. This role of Client Care Coordinator is within our Scheduling department, reporting directly to the General Manager. If you are an aspiring and ambitious person ready to take the next step in your home care career and you want to join a global, world leading player in the home care industry, then this role is for YOU!

For those already in this role in another company, you will know that Scheduling is not for the faint hearted but boy is it rewarding. It is the lifeblood of any home care business. If we don’t get scheduling right, we don’t get anything right. Our schedulers are people who have a passion for problem solving, are persistent, decisive, industrious, friendly and ensure our clients and CAREGivers needs are met day in day out.

WHAT YOU’LL DO:

- Coordinating schedules on a daily basis

- Covering shifts for Annual leave, sick leave and training days

- Setting up new client’s schedules and matching clients with CAREGivers

- Building great relationships with our clients and CAREGivers

WORKING CONDITIONS AND LOCATION:

You will be based out of our nice cosy office in Sligo town. We like our life, so balance is really important to our team. We start at 9am and always finish at 5:30pm. If someone calls in sick on a Friday at 5pm our On-call team will help with covering shifts. We don’t expect you to work evenings or weekends. We know there are more important things than work.

YOU’LL BE A GREAT FIT FOR THIS ROLE IF YOU….

- Have at least 1 years’ experience in a similar role within the home care sector or any related experience

- Have exceptional organisational and multi-tasking skills.

- Have outstanding communication skills and are committed to customer service.

- Have demonstrated your ability to work on your own initiative but can equally work as a team player.

- Have a proven ability to operate in a pressurised environment and think on your feet.

- Have proficient excellent IT and data entry skills.

WE ARE OFFERING:

- Working week 9-5:30pm ( or start anywhere between 8:30 and 9:30)

- Salary Negotiable DOE

- Free and subsidised training

- Unlimited Access to Home Instead Academy Learning Management System

- 21 days paid holidays to start with, increasing to 25 days per annum.

- Career progression opportunities

…..and much more!

Job Type: Fixed term

Salary: €25,000.00-€30,000.00 per year

Schedule: Day shift

Supplemental pay types: Bonus pay

Applications to: jodie.molloy@homeinstead.ie