INFORMATION TECHNOLOGY

Location: MediaTech Support Desk (Main Library, 1st floor) (401)- 254- 6363 mediatech@rwu.edu

Daryl Ford, Chief Information Officer

Jim Galib, Deputy Chief Information Officer

Karen Ethier, Director of Support Services

Brian Kacmarsky, Director of Administrative Systems

Allan Ramella, Information Security Officer

Ryan Tiebout, Director of Infrastructure and Data Analytics

BARNES & NOBLE BOOKSTORE

Location: Commons, Lower Level – (401)254-3036

Vilma Sabán – Store Manager

Academic Year Hours:

Monday – Thursday 9 am – 6 pm

Friday: 9 am – 4 pm

Support Hours:

Monday-Thursday 7:30am-9:00pm

Friday 7:30am-5:00pm

Saturday 12:00-5:00pm

Sunday 2:00-7:00pm (remote only) Major holidays excluded. Times may be subject to change.

Up-to-date hours available at http://it.rwu.edu

Information about hardware recommendations, free Microsoft Office 365, and help with logins can be found in the Student Information Solutions section of the MediaTech portal: https://mediatech.rwu.edu/support/solutions/folders/18000059641

Self-help for passwords is available at: https://www.passwords.rwu.edu

Information Technology services include:

• Computer Repair

• Support for campus technology services including wifi, email, portal, password management, rCloud, and more.

• Laptop and production equipment checkout

Saturday: 10 am - 2 pm

Summer/Holiday Hours:

Monday – Thursday 10 am- 4 pm

Friday: 10am- 2pm

Website: www.rwu.bncollege.com (Undergraduate School) www.law.rwu.bncollege.com (Law School)

The bookstore accepts payment with cash, check, credit cards, the RWU Unicard (Points only. Not Hawk dollars!),traveler’s checks, and the Barnes & Noble gift card, which can also be purchased here at our bookstore. However, we do not accept the “Reader’s Advantage Membership” card.

TEXTBOOKS (Purchase or Rent)

Barnes & Noble operates our bookstore for both the undergraduate and law school. Students are offered four (4) options for textbooks: NEW, USED, DIGITAL, and RENTAL. (RENTALS can save you up to 50% off the cost of a new textbook.) Professors select materials that supplement your class. If the textbook is required or recommended by your professor, chances are the bookstore will have your textbook on the shelf. Before coming into the bookstore, remember to bring your class schedule or syllabus to make sure that you are buying the correct books for the correct class. The bookstore offers online ordering at rwu.bncollege.com (undergraduate, graduate, University College students) and law.rwu.bnc ollege.com (School of Law students). Online orders can be shipped directly to you, or you can stop by the bookstore and pick books up at your convenience. Ordering your textbooks online is quick, easy, hassle free, and best of all, requires NO WAITING IN LINE. You can also SELL back textbooks you have purchased. . . no matter where they were bought! The best time to sell your books back is right after you finish your final exam. A VALID STUDENT ID card is required for all buyback transactions.

NOTE: When renting textbooks, the deadline to return rented textbooks back to the bookstore is by the last day of exams. If rental textbooks are not returned to the bookstore by this deadline, additional replacement fees and late processing fees may be incurred to the customer.

IT hires work-study student employees for a variety of positions in the department. For more information, email: srmarshall@rwu.edu

GENERAL MERCHANDISE [Convenience Items, Clothing, Giftware, and Supplies]

The Bookstore also sells architecture supplies, computer and school supplies, Roger Williams clothing and giftware (both undergraduate and law school), supplies and snacks.

SPECIAL STUDENT OFFERS

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Mail Center

Hours of Operation & Contact Information

The Mail Center hours are as follows:

Monday – Thursday: 8:30 AM – 7:00 PM (During the Fall & Spring semesters ONLY)

Friday: 8:30 AM – 5:00 PM

Summer Hours: Monday-Friday 8:30 AM – 4:00 PM

Mail Center main phone number: (401) 254-3147 or Main Center Manager: (401) 254-3329 Mail Center email: mailroom@rwu.edu

The RWU Mail Center is conveniently located adjacent to the Rec Center and in close proximity to the Lower Commons. The Mail Center is happy to serve the entire University community including Residential Students, Faculty, and Staff. We accept deliveries from the United States Postal Service (USPS), UPS, FedEx Ground, FedEx Express, Amazon, DHL, Lasership, and other courier services. We are also the processing center for all outgoing University mail.

The Mail Center has a small staff of RWU employees and is supplemented by a large staff of work study students during the school year. The work study students allow us to meet the high-volume demand during the time that students are on campus. With the continual increase of online ordering, incoming package volume has increased steadily over the last several years. Currently, incoming letter mail and package volume is over 100,000 items/year.

Addressing Mail & Packages

As the Mail Center receives mail and packages for over 3,000 Residential Students, Faculty, and Staff, it is important that items for students explicitly indicate that the recipient is a student. It is not unusual to have students with the same name as a Faculty or Staff member. To ensure that items get to the correct recipient, the word “Student” should be in the address next to the student’s name. Middle initials are also helpful, especially with names that are more common.

Example Below:

Student’s Name – Student

Roger Williams University

One Old Ferry Rd. Bristol, RI 02809

Items Not Accepted

The RWU Mail Center is not equipped to accept refrigerators or furniture. (Inquire at Orientation about MicroFridge ordering.) In addition to the following items:

• Edible Arrangements

• Local Bakery Deliveries

• Flowers

• Stop & Shop Food Deliveries

• Amazon Prime Food Deliveries

• DoorDash & UberEats

Receipt Notification & Package Pick-up

All letter mail and packages received by the Mail Center (for students living in RWU housing) are scanned into a tracking system the day they are received. Students receive an automated email letting them know that they have received something. The email will also indicate the type of item it is (box, bag, XL bag, XS item, perishable item, tube, or letter mail).

It is important for students to wait for a notification from the RWU Mail Center before picking up their item. If the student has only received an email from a vendor or carrier that their item was delivered, it means that the Mail Center is still scanning the packages that arrived. The Mail Center receives deliveries of hundreds of items at a time, therefore they are not instantaneously available for pick-up.

Students are responsible for picking their items up from the Mail Center and must bring their student ID. All items must be picked up by the person to whom they are addressed. Exceptions can be made in extenuating circumstances; however, students may not pick up packages for friends, roommates, etc.

Perishable Items & Medication

Items that are marked as perishable or identifiable as perishable are refrigerated until they are picked up. Students who do not pick up a perishable item on the day it was received will receive a second notification on the following day and will continue to receive notifications until it is claimed.

Items that are marked as medication are handled using the same notification and pick-up process. The Mail Center staff are happy to give special attention to any items that are time sensitive and especially medication or medical supplies that need to be delivered promptly. Students or parents may contact the Mail Center when a special item is expected and we will personally notify you when the item arrives.

Items Not Claimed

If an item is not picked up within two weeks, a second notice will be sent to the student. If the item is still not picked up, it will be returned to either the sender or carrier. Items sent via USPS can be returned to sender, however, items sent via common carrier (USPS, FedEx) can only be returned to the carrier.

The Mail Center receives numerous items each day that we are unable to identify due to incomplete information (first name only, no name). As a result, we have no way to notify the intended recipient. These items will be included in the weekly all-student “Mystery Packages” email. The email includes the name, date, tracking number, and shipper. Items that are not claimed are returned after one month.