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September VOICE 2026

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SEP 2026 | Vol.39 | No.8

THE VOICE OF THE GREATER ROCKFORD BUSINESS COMMUNITY

STOP WAITING FOR TALENT Start building it By Lesly Couper, Workplace One of the most common things I hear from employers is, “We just can’t find the people we need.” They aren’t wrong. Finding employees with the right combination of technical skills, experience, work ethic, and reliability continues to be a challenge. But I also believe we need to change the way we think about the problem. We can’t simply wait for the perfect candidate to walk through the door. If we want a stronger workforce, we have to help build it. That makes workforce development the responsibility of every leader. Look for Potential, Not Just Experience In staffing and recruiting, we spend a lot of time talking with employers about what they need in a candidate. Experience matters. Technical skills matter. But sometimes our requirements can become so specific that we overlook people who have the potential to become great employees. Someone may not have five years of experience, but do they have the aptitude to learn? Do they show up? Are they curious? Do they take responsibility? Are they willing to develop new skills? Those qualities matter. The employee you hire for an entry-

level position today could become your skilled technician, team lead, supervisor, or manager tomorrow. But that only happens when someone is willing to invest in their development. Development Happens Every Day Workforce development doesn’t have to mean creating an elaborate training program. It happens when a supervisor explains why something is done instead of simply giving instructions. It happens through cross-training, mentoring, stretch assignments, and regular feedback. It happens when leaders ask employees about their career goals and then help them identify the skills they need to get there. Sometimes, the most important development opportunity is simply having a leader say, “I think you’re capable of more. Let’s figure out how to get you there.” Those conversations can change the trajectory of an employee’s career. Employers Need to Be at the Table Our responsibility also extends beyond the walls of our own organizations. Here in the Rockford region, we have schools, colleges, workforce organizations, economic development partners, nonprofits, and

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INVESTING IN PEOPLE

Attracting talent is only half the equation By Miguel Pascual, CGSP, Hard Rock Casino Rockford Ask someone what makes a memorable experience at a restaurant, hotel, or entertainment venue, and they’ll probably talk about the meal, the show, or the atmosphere. But behind every memorable moment is something much more important: people. No matter the industry, an organization’s greatest asset is its workforce. In a competitive labor market, attracting talent is only half the equation. Creating a workplace where people choose to stay, grow, and succeed is what sets great organizations apart.

A Culture That Creates Opportunity Today’s employees want more than a paycheck. They want meaningful work, opportunities to advance, and leaders who believe in their potential. In hospitality and entertainment, we’ve seen how investing in employees directly impacts the guest experience. When people feel supported, they’re more engaged. Engaged employees build stronger teams, and stronger teams deliver exceptional service. The hospitality industry also offers remarkable career opportunities. A single organization can provide careers in

marketing, finance, culinary arts, information technology, human resources, operations, security, and more. The key is creating an environment where employees can see a future for themselves. Growth in Action At Hard Rock Casino Rockford, career growth isn’t the exception, it’s part of the culture. Across the organization, team members have advanced from entry-level and coordinator positions into leadership roles by embracing new opportunities, developing new skills, and taking on greater responsibility. CONTINUED ON PAGE 5

IN THIS ISSUE SUPPORTING THE WHOLE PERSON Kelly Plath, OSF HealthCare Page 7

REMOTE WORK REQUESTS

Troy Haggestad, WilliamsMcCarthy LLP Page 8

STRATEGIC TALENT PARTNERSHIPS

Rachel Rainey, Hennig Power Protection Page 16

MANUFACTURING THEN AND NOW Mitch Koepp, RRVTMA Page 19

THE VOICE IS PUBLISHED BY THE GREATER ROCKFORD CHAMBER OF COMMERCE FOLLOW US:

THE VOICE IS ONLINE AT ROCKFORDCHAMBER.COM


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September VOICE 2026 by Greater Rockford Chamber of Commerce - Issuu