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Landlord Services Rental Valuations | Property Management

Invest Smarter. Live Better.

Lettings | Sales | Financial Services

TwentyEA: Lets Agreed in our network area.

V0926

Welcome I understand that your choice of letting agency is a personal one. With the growing variety of services available SALES & LETTINGS to landlords and investors, I also appreciate the complex decision process. We have presented our proposition in a simple format to compare our services’ benefits against your expectations. Our carefully selected staff are the lynch-pins within the operation and focus less on hitting targets and more on building strong relationships with customers. I’d like you to feel comfortable in their care and confident that they will look after you and your property. In recognition of our customer care, marketing and leading lettings results, we are proud to have won ‘the best lettings agent’ award. We hope the accreditation gives you the added confidence to consider our services.

Dominic Kleywegt Lettings Partner

The company’s ongoing focus to deliver helpful advice, that public trust, is a significant reason why landlords and tenants seek our services. With compliance within the letting sector remaining a hot topic, investors’ reliance on a competent agency has never been so great. Ensuring we look after our customers’ best interests is the number one priority and at our culture’s core. Staff understand how important it is to deliver reliable guidance to landlords and tenants, helping us grow and maintain long term relationships with our clients. I’m sure you will find our team approachable, professional and down to earth. We look forward to working with you soon.

Joe Mullan

Lettings Area Partner

What to expect during our valuation appointment • TOUR OF YOUR PROPERTY so we can understand the accommodation and key features.

• MARKET REVIEW determining your property’s rental value. • A-Z OF THE LETTINGS PROCESS from the marketing of your property through to move-in and ongoing support.

• CREATING A MARKETING STRATEGY designed to deliver quality tenants in the quickest time - without any void periods.

• NEW TECHNOLOGY helping us speed up the entire process and allowing you to see the progress at each stage.

• OUR SERVICE PACKAGES and protection schemes that cover you and your investment prior, during and post tenacy.

• LEGISLATION UPDATES and useful information to help you comply with landlord obligations.

• CUSTOMER REVIEWS detailing the experience you can expect when using our services. Please ask us any questions throughout our visit.

Your guide...

Introducing your local team

I have worked within the lettings industry since 2011 and have experience at both Consultant and Property Management level. I am focused on supporting, coaching and developing my team to ensure that we always place our clients’ best interest at the heart of everything we do.

Kelly Creed - Lettings Manager

Rental Valuations | Instruction | Marketing of Property | Landlord Care | Feedback & Marketing Review

1. Research the local lettings market and compare rents achieved for similar properties to your own.

| Tenant Qualification | Viewings | Negotiation of Offers

to saving you time and money To make life easier, our service covers the 10 steps below – don’t struggle to do it yourself, we can take care of everything for you.

Roles & Responsibilities

LETTINGS TEAM

10 steps

Ellie Fletcher

Katie Clarke

Jessie Pender

Ruby Laing

Assistant Manager

Lettings Negotiator

2. Prepare the property for marketing and occupancy. This also includes all safety certificates. 3. Register tenants interest, establish their suitability and conduct viewings. 4. Complete pre-tenancy referencing, draw up a tenancy agreement and place the security deposit in a government-backed protection scheme.

Roles & Responsibilities Referencing & Right to Rent

PRE

Checks | Pre-Tenancy

TENANCY

Work | Let Progression | Collection of Monies | Contract Generation |

5. Conduct an inventory, to catalogue the contents and condition of the property, in order to safeguard against any future damages.

Stacey Greenwood Becky Stevenson Lettings Administrator

Credit Control

Standing Order Setup

6. Regular inspections to establish the property’s condition, including detailed reports. 7. Contactable 24/7 should there be a query, an emergency or questions relating to the property. 8. Organise any necessary maintenance that may be needed throughout the tenancy. 9. Carry out an annual rent review, advise on any appropriate rent increase, and manage any future re-letting requirements.

Roles & Responsibilities

PROPERTY MANAGEMENT

Maintenance Handling | Routine Inspections | Credit Control |

10. Perform tenancy checkout and negotiate deposit resolution.

Certificate & Contract Renewals | Serving of Legal Notices | Checkout & Deposit Resolution

Harry Carnt

Lucy Czaplinski

Grace O’Keeffe Michaela Sharkey

Senior

Property Manager

If you have any questions about the lettings process, just ask.

Making the most of your property We use the latest equipment with specialist wide angle lenses to capture as much of the room as possible, providing tenants with true to life images. Along with this, photos are enhanced using advanced software to ensure the quality of our photography meets our very high standards.

Our Marketing Strategy

Following a survey of 3,000 landlords, two key factors came out on top; the speed of the let and the quality of the tenant. The strategic approach outlined below is a step-up from the traditional marketing approach.

05 Open House

- Maximises offers with a greater choice of tenants.

04 Strategic Pricing

- Helps to ensure your property stands out from the competition.

Price Points - It’s imperative to get the

Enhanced Photos & Video Tours -

price right on portals so that the property appears in more searches.

Crisp bright images with blue skies make properties standout across digital marketing.

Traditional Marketing - Internet advertising | bespoke brochures | offices | property tours | proactive call-outs

...delivers more for you Giving you a greater selection of tenants to choose from for your property

Creating more demand increases the speed of let and reduces void periods Advertising on a price point will generate 30% more viewings

Standout presentation delivers more enquiries Marketing designed to maximise reach & exposure

Rent bidding is now banned From the 1st May 2026 landlords and agents cannot invite or accept offers above the advertised rent. Therefore, the asking price must be considered carefully.

Pricing Strategies Your Options

When marketing your rental property, the price you choose will influence both the speed of the let and the income you achieve. This page outlines two pricing options and how each can affect tenant demand, timing, and your overall return.

Option One - Tactical (Priced to let quickly)

Option Two - Maximum (Priced to test the market)

Perfect for Landlords who need to let quickly to minimise void periods or who have financial commitments on the property.

Perfect for Landlords in a strong financial position who have time to test whether tenants are willing to pay a higher rent.

Pros: • Stand-out pricing against competing homes. • Higher tenant enquiry levels. • Greater choice of tenants. • Faster tenancy start. • Tenants paying fair rent often stay longer. • Rent review opportunity after 12 months.

Pros: • Higher rental return from day one. Cons: • Greater risk of void periods. • Loss of income while property is empty. • Tenancies can sometimes be shorter. • Similar pricing to competing properties. • Listings can appear less attractive to tenants. • Lower tenant enquiry numbers.

Cons: • Potentially a lower rent in the first year.

Whichever option you choose, our commitment to you remains the same: a 72-hour launch performance update, weekly marketing reviews thereafter (including property performance reports), viewing feedback, guidance on pre-tenancy obligations, inventory provision, compliance advice, and expert support throughout the process. Even a short void period can reduce your annual rental income.

Every Week Counts: The True Cost of an Empty Property

Personalised Void Table

Monthly Rent

Half

One

Two

Three

Potential Rent

£1,000

£115

£231

£462

£692

Weekly Cost

£1,250

£144

£289

£577

£865

£1,500

£173

£346

£692

£1,038

£2,000

£231

£462

£923

£1,385

£2,500

£288

£577

£1,154

£1,731

£3,000

£346

£692

£1,385

£2,077

Other Costs Monthly Rent or Mortgage, Council Tax, Utilities, Ground Rent, Service Charges.

Everything at your fingertips

For our customers convenience we have partnered with some of the most forward thinking technology providers in the lettings industry.

PRE

DURING

TENANCY

Tracking the Process

Maintenance Reporting

Our portal enables us to upload the documentation & keep them secure throughout the tenancy duration.

Our online reporting portal (FixFlo) can help collect all the essential information for accurate quotes and increases the chance of repairs being completed first-time.

Faster progression | Enhanced referencing

Photo updates of all maintenance from start to finish | Communicate

| Access to tenant referencing report

with all parties via instant messaging | All maintenance invoices at the

| Electronic contract signing |

touch of a button | Automatic compliance certificate renewals | Full

Online payment system

audit trail of all maintenance jobs with date stamps | Access to our 24/7 out of hours service | Review & approve quotations online | Provide instructions to us at any time of day

POST TENANCY

Simple Deposit Resolution Our transparent system (The Depositary) can be used to easily progress a check out, manage & negotiate deductions and reconcile funds. Faster deposit resolution time | Prompts tenants to organise a clean prior to checkout | Weekly guidance tips sent to tenants, precheckout | Ability to upload quotes & invoices to support claims | Access to the platform 24/7 from any device | Full audit trail &

visibility of all deposit negotiations | Ensures compliance with deposit legislation | Official Partner with the Tenancy Deposit Scheme (TDS) 9

Our Fully Managed Service

More Income. Less Hassle.

Smarter letting starts here... Letting a property should give you financial freedom, not daily headaches. With our Fully Managed service, you’ll enjoy consistent rental income while we take care of the day-to-day responsibilities. From marketing and tenant sourcing to rent collection, maintenance and compliance, our expert team

Fully Managed offer our clients complete peace of mind: • Better tenants, fewer voids: Professional marketing and tenant vetting ensures strong occupancy. • Smarter income: We handle rent collection and arrears management, so your cash flow stays on track. • 24/7 availability: Coordinating property repairs and tenant emergencies around the clock. • Compliance without the hassle: We manage legal notices, safety checks and renewals. • Protect your investment: Regular inspections and photo reports help spot issues early. • End-to-end support: We handle inventories, deposit resolutions and tenancy changes with no hidden fees.

ensures everything runs smoothly behind the scenes giving you back your

Whether you own one property or several, our Fully Managed service

time, and reducing hassle.

allows you to enjoy the benefits of letting, without the hassle. And with

As part of our Investor Community, you’ll benefit from long-term relationships, trusted advice, and award-winning service. We help landlords

your own dedicated property management team on hand throughout, you’ll always know who to call.

like you invest with confidence and enjoy life to the fullest.

All Issues Why Landlords Are Opting For Fully Managed

38%

Over the last 18 months, where the private rental sector is witnessing its most significant changes, we have seen a shift to a hands-off approach. Whilst the returns remain favourable, the rigours of buy-to-let ownership are simply too complex for most. Besides, time is too precious.

Emergencies

45%

Out-of-hours

In-hours

With around 60% of landlords now opting for our Fully Managed service, it is now our most popular package. Designed to take the pressure off your

Source - Fixflo 2024 - Two in five repairs are reported outside of typical letting agency office

shoulders, it’s ideal if you value your time, live far from the property or simply

hours (between 6:00 PM and 9:00 AM, or at weekends). Emergencies are 20% more likely to

want to leave your investment in expert hands. 10

happen out-of-hours than they are in-hours.

I originally went for Let Only thinking I’d save a bit of money, but it ended up costing me more in lost time and unnecessary stress. I didn’t realise how much there was to stay on top of from tenant demands to maintenance and compliance. The final straw came with a late night call to fix the boiler myself. I wished I’d taken the sensible route and opted for Fully Managed from the outset. Lesson learned I won’t be making that mistake again.

A fully managed investor - Lewis Field

Invest Smarter.

Live Better.

Are you ready to invest smarter to live better? Join thousands of landlords already enjoying the freedom of Fully Managed. Giving them better returns, less hassle and time back to enjoy life to the fullest. Speak to your local Lettings Centre today.

Services we offer

PART MANAGED

FULLY MANAGED

Setup – 5 wks +VAT

Setup – 3.3 wks +VAT

(6 wks Inclusive)

(4 wks Inclusive)

Monthly – 7% +VAT

Monthly – 11% +VAT

(8.4% Inclusive)

(13.2% Inclusive)

COMPLIANCE CHARGES • Anti-Money Laundering Check - £30 (per landlord) • Gas Safety Record (1 year) - £98 (with boiler service - £186.00) • Energy Performance Certificate (10 years) - £120 • Electrical Installation Condition Report (5 years) -

Free Rental Market Appraisal

1 bed - £204 | 2 bed - £228 | 3 bed - £246 | 4 bed - £276 | 5+ bed - £300

Legislation & Tax Advice

• Electrical Portable Appliance Test - £180

Professional Property Details

• Smoke & Carbon Monoxide Alarm Check 1st Day of Tenancy - £60 • Installation of Smoke or Carbon Monoxide Alarm - £60 per alarm

Comprehensive Marketing Strategy

ADDITIONAL SERVICES

Tenant Referencing Service

• Deposit Administration - £78

Right to Rent Checks

• Annual Deposit Renewal - £78

Rent Collection & Monthly Rental Statements

• Tenancy Agreement - £162 • Professional Inventory & Checkout - See over

Debt Control & Recovery Services

• Legal Notice Provision (Let Only & Part Managed) - £240 Routine Property Inspections

• Legal Notice Provision (Fully Managed) - £180

Maintenance Handling & Resolution

• Additional Property Visits (Fully Managed) - £60

Deposit Negotiation & Resolution Court Attendance (Let Only & Part Managed) Provision of Annual Tax Statement

£360

• Property Visits (Let Only & Part Managed) - £75 • Selective Licensing Admin Fee (Part & Fully Managed) - £390

£100 P/H

• Attendance to meet Bailiff for repossession - £100 P/H

£90

Let Only Service: 6 weeks of rent. All costs are inclusive of VAT

Complete peace of mind for just per £

Complete peace of mind Rent & Legal Protection Services

Our Rent & Legal Protection policy has been designed to give landlords greater confidence should the unexpected happen.

month

• Rent protection from the first missed payment through to

vacant possession • First month’s rent protected even after the tenant has

moved in Rental Value (PCM)

Income Risk with Zero Protection*

Legal Fees**

Total Value of Risk

Full Months Covered

£900

£7,269

£2,200

£9,469

112

• Up to £100,000 of legal expenses cover per insured incident

£1,000

£8,076

£2,200

£10,276

100

• Up to £1,000 towards tenant damage where the security

£1,100

£8,884

£2,200

£11,084

£1,250

£10,096

£2,200

£12,296

£1,500

£12,115

£2,200

£14,315

£1,750

£14,134

£2,200

£16,334

• Up to 3 months' post-possession rent cover where the

property cannot be re-let due to tenant damage (100% in month one, 75% in month two and 50% in month three)

deposit is insufficient • Legal protection for possession proceedings, rent recovery

& other disputes affecting your rental property. * Cover is subject to the policy terms, conditions, exclusions and eligibility requirements. All information is correct at the time of printing - September 2026 *UK Government mortgage & landlord possession statistics min mean time for repossession. **landlordaction.co.uk minimum price including bailiffs. Costs could be more.

10%

46%

58%

44%

increase on rents in the last 12 months

of tenants are currently concerned about honouring their rental commitments

of landlords cite arrears as the main reason for seeking possession

of households are behind or struggling with housing costs

(Homelet)

(Goodlord)

(Ministry of Housing)

(Landlord Today)

Safeguard yourself against costly deposit disputes PRE

DURING

POST

TENANCY

Inventory Reports

Inspection Reports

Checkout Reports

A succinct report including photos of the property’s condition is imperative to safeguard you against costly damages that may occur during the term. The report is signed by the tenant and acts as the first reference document if disputes arise. Elements that need to be noted:

• Décor / Flooring / Walls (type, colour, condition) • Fixtures, Fittings & Furniture • Cleanliness • Garden (front and rear) • Utility meter readings The cost of this service is dependent on the size & furnishing level of the property. (See Inventory & Checkout table)

We offer a comprehensive inventory service including documented reports for your property; before, during and at the end of the tenancy. This service is perhaps one of the most overlooked and undervalued functions a letting agent can carry out on your behalf.

Reports undertaken mid-tenancy are key to ensuring your property is being treated respectfully. Our visits also allow us to identify any maintenance issues or make recommendations regarding the general upkeep of your investment. Benefits of regular reports to landlords include:

• Longer term retention of good tenants • Ability to implement rent increases • Shorter void periods when re-letting The information gathered whilst carrying out visits also allow you to make an informed decision on whether you wish to offer an extension to the tenancy at the end of the initial term.

The final inventory report, taken once vacant possession is gained, acts as the official document to compare the condition of the property versus the initial inventory report agreed with the tenant at the start of their term. The photographic reports include:

• Cleanliness • Damage • Maintenance • Missing/Additional Items • Meter Readings The cost of this service is dependent on the size & furnishing level of the property (See Inventory & Checkout table)

Inventory & Checkout

Frequently asked questions

Unfurnished: Inventory Charges £162

Can I still claim for damages without an inventory or checkout?

Will you carry out regular inspections at my property?

£150

£180

You can attempt to make a claim against the

Property visits are provided free of charge on our

£165

£198

tenant’s deposit, but if it goes to arbitration, it’s

Fully Managed service (every 6 months). They are not provided for our Rent Collect or Let Only service levels.

Bedroom

Our Charge

Fee Incl. VAT

Studio/1 Bed

£135

2 Bed 3 Bed 4 Bed

£185

£222

highly unlikely to be successful. The onus will be

5 Bed

£210

£252

on you, the landlord to prove that any damage present was caused by the tenant. Official signed

Unfurnished: Checkout Charges

documentation gives you the best chance possible to win a dispute.

Will you negotiate on my behalf for claims against the deposit?

Bedroom

Our Charge

Fee Incl. VAT

Studio/1 Bed

£125

£150

2 Bed

£140

£168

3 Bed

£155

£186

The arbitration service tends to prefer an

with tenants are almost impossible if we do not hold

4 Bed

£175

£210

independent third party to carry out the inventory

accurate and accountable information.

5 Bed

£200

£240

and checkout reports to ensure impartiality. They

Can I do my own inventory/checkout?

appreciate that a professional provider will include

Furnished: Inventory Charges

the level of detail required. Our inventory clerks are

If we carry out both the inventory and checkout, we can undertake claims for you. However, negotiations

Do I need an inventory if my property is

fully qualified and use state of the art cameras, with

unfurnished?

date stamps to ensure accountability.

Whether the property is furnished or unfurnished the

Bedroom

Our Charge

Fee Incl. VAT

Studio/1 Bed

£150

£180

2 Bed

£165

£198

3 Bed

£185

£222

4 Bed

£210

£252

assessing the level of deductions?

5 Bed

£225

£270

There is legislation to protect tenants against

cleanliness of the property. We like to ensure your

unlawful claims against their deposit. Fair ‘wear

property can be handed back to you in the same

Furnished: Checkout Charges

and tear’ must be considered, plus the Law of

condition it was given.

Bedroom

Our Charge

Fee Incl. VAT

Betterment means you are unable to claim new for

Studio/1 Bed

£140

£168

2 Bed

£155

£186

3 Bed

£175

£210

4 Bed

£200

£240

5 Bed

£220

£264

extra protection provided by our inventory services

What do I need to be aware of when

will prove invaluable if a dispute arises. Please bear in mind that claims could apply to damages for walls, carpets, kitchen units, fixtures & fittings and

old. Our Property Managers will be able to assist you with any claims you wish to make.

PLEASE NOTE: It is imperative the office has a management set of keys prior to the commencement of the tenancy.

Your Guide to Lettings Legislation & Best Practices

Ongoing maintenance

tenancy agreement that may be in place cannot be renewed

Under the Landlord and Tenant Act 1985, landlords have

if the current EPC for your property is an F or G rating. In this

a statutory responsibility to keep the property and its

circumstance, a new EPC must be obtained, gaining a higher

installations in repair and proper working order, including

rating, prior to the renewal taking place. Please be aware,

those supplying water, gas, electricity, heating and sanitation.

works on the property may be required to improve the rating.

Reported repairs should be dealt with within a reasonable

Right To Rent Before a tenancy begins, checks must be carried out to confirm that all prospective adult occupiers have the legal right to rent

timeframe. Failure to address necessary maintenance may result in enforcement action, financial penalties or legal claims being made by the tenant.

in England. These checks may be completed using approved

Mortgage Consent

digital services, the Home Office online checking service or

Legislation

Prior to letting your property, you must ensure that you

acceptable original documents, depending on the applicant’s

have received consent from your current mortgage provider.

Lettings has become somewhat of a legislation minefield, with

circumstances. Appropriate evidence of the check must be

This is especially relevant if your property is currently under

penalties for non-compliance ranging from large fines and

retained.

a residential mortgage as it may be against the terms and

not being able to regain possession of your property, through

conditions of your current mortgage. Substantial fines may be

to potential imprisonment in the worst case scenario. It is

Smoke Alarms & Carbon Monoxide Detectors

imperative that you select an agent that is fully versed in all

Landlords must ensure that a smoke alarm is installed on

things law related to ensure a smooth and stress free tenancy

each storey used as living accommodation and that a carbon

cycle for you and your tenant.

monoxide alarm is provided in any room containing a fixed

Tax Obligations

combustion appliance, excluding gas cookers. Alarms must

You may be liable to pay Income Tax on rent received

be checked at the start of the tenancy and any faulty alarms

from your let property. The amount payable will depend on

reported during the tenancy must be repaired or replaced.

the level of profit and your personal circumstances. A Self

Robinson Jackson Group Lettings wish to ensure you are up to speed with the latest legislation. Below you will find details of key requirements that you, as a landlord, must comply with both prior to and during the tenancy cycle. We are always

Fire and Furnishings

available as an advisory service when you require guidance,

If you are offering your property on a furnished basis, there

via our Lettings Consultants based across our network.

is an obligation to comply with the Fire and Furnishings act,

Gas Safety Record

which looks at the resistance levels of any soft furnishings

Every gas appliance within your property must be inspected

residing in the property.

and passed as safe by a fully qualified Gas Safe registered

Deposit Protection

engineer and issued with a record to detail this. The record

If you are offering an Assured Periodic Tenancy, there is a

must be issued prior to any tenancy documentation being

legal requirement to protect any monies received as a security

signed by a potential tenant.

deposit with an approved government scheme within 30 days

Energy Performance Certificate (EPC)

of receipt. You must also provide the tenant with the relevant

A valid and in date EPC must be available before any marketing of a property can commence. In April 2018, new legislation (Minimum Energy Efficiency Standards) came into force stating that it is illegal for any property that rates F or G on the Energy Efficiency Rating system to be offered on the

open market. It is also important to know that any existing

certificate and prescribed information relating to the deposit. Failure to comply may result in a claim being made by the tenant for up to three times the value of the deposit.

levied against you if you do not inform your lender of your intentions and gain their consent to let.

Assessment tax return may be required and, depending on your qualifying income, you may also need to comply with Making Tax Digital for Income Tax, including keeping digital records and submitting quarterly updates to HMRC. Further information can be found at: https://www.gov.uk/guidance/ use-making-tax-digital-for-income-tax.

Houses in Multiple Occupation Depending on what style and size of property you are looking to let and the number of tenants looking to take occupancy, you may have to comply with legislation surrounding Houses in Multiple Occupation (HMOs). There may also be a requirement for you to apply for a licence through your local council prior to letting your property. Please ask our Lettings Experts to determine what your obligations may or may not be and we will be more than happy to advise you.

Renters’ Rights Act 2025

Best Practice

The Renters’ Rights Act introduced significant changes to the

Although the items listed below are not currently legal

private rented sector from 1 May 2026, including the move

requirements, it is best practice to carry out these relevant

to Assured Periodic Tenancies, the abolition of Section 21

safety checks to insure yourself against potential future

and new rules around rent increases, possession and tenancy

prosecution should the worst occur - we want to protect you

management. From December 2026, the new national landlord

and this starts with you protecting your tenants.

registration service will begin rolling out regionally, requiring landlords to register themselves and their rented properties.

Legionnaires You have a duty of care to ensure that the water supply to

Electrical Safety

your property is free of Legionella, which can lead to your

As of 1st June 2020, the Electrical Safety Standards in the

tenants contracting Legionnaires Disease. A survey can be

Private Rented Sector Regulations 2020 came into force across

carried out on your property, which will provide you with a risk

England. This legislation states that all rented accommodation

score along with recommendations to minimise the potential

must have electrical tests carried out by a ‘competent’ person

risk to your occupying tenants.

and be issued with a ‘Satisfactory’ Electrical Installation Condition Report (EICR). A copy of this report must be provided to any occupying tenant prior to any tenancy commencing. Should the report state that there is remedial work required in order to obtain a ‘satisfactory’ classification, this work must be carried out within 28 days of receipt and the new report provided to the tenant. Any satisfactory report is valid for up to 5 years unless stated otherwise on the report.

Property Licensing Some local authorities require privately rented properties to be licensed, depending on the location and type of property. These may include Selective Licensing, which can apply to properties within a designated area, and Additional Licensing, which can apply to certain smaller Houses in Multiple Occupation within a designated area. Requirements vary by area and landlords are responsible for ensuring that

Our Affiliations

Insurances We would highly recommend taking out landlord’s contents insurance. This is different to normal household contents insurance and will safeguard you against not only malicious or accidental damage by your tenant but also provide you with public liability cover should an eventuality occur where your tenant looks to make a claim against you.

Housing Health & Safety Rating System (HHSRS) The Housing Health and Safety Rating System is used by local authorities to assess potential risks to the health and safety of occupiers. The updated system introduced in June 2026 assesses 21 potential hazards, including damp and mould, excess cold, fire, electrical hazards and structural issues. Landlords are expected to take appropriate action to minimise identified risks and maintain a safe and healthy home.

the appropriate licence is obtained where required. Further

Should you require clarification of any of the items listed here,

information will be available via the relevant local authority.

please feel free to contact us and we will be happy to explain

Sanctions Check

in more detail your areas of responsibility.

It is a legal requirement for letting agents to comply with UK financial sanctions legislation. We are required to carry out checks on landlords, tenants and, where applicable, guarantors and permitted occupiers. These checks form part of our due diligence and help ensure we meet our legal obligations.

Notes Your notes:

Income Review

Service:

Let Only | Part Managed | Fully Managed

Rent £ Set Up Fee

Management Fee

Inventory Fee

Deposit Administration

Tenancy Agreement Fee

Rent Insurance

Anti-Money Landering (Per Person)

Total £

Requirements:

First Month

AML / Sanctions Check / Proof of Ownership

Gas Safety Record

Rent £

Energy Performance Certificate

Management Fee

Electrical Installation Condition Report

Rent Insurance

Tax Exemption Notice (non-resident landlords only)

Total £

Proof of Property Licence Application (where required)

Net Gain - Ongoing Months * Please note additional fees may apply.

£ All fees include VAT.

South London

Plumstead

Gravesend

Rainham

Covering

Plumstead

Ebbsfleet Garden City

Sales - 020 8317 4111 Lettings - 020 3409 4255

Sales - 01322 941333 Lettings - 01474 333111

Welling

Gravesend

Sales - 020 8303 5213 Lettings - 020 3409 4255

Sales - 01474 333111 Lettings - 01474 333111

Stuart Harris

Jay Jethwa

Simon Parish

Lettings Manager

Greenhithe & Swanscombe Sales - 01322 624440 Lettings - 01474 333111

Kelly Creed Lettings Manager

Covering

Catford

Chatham

Sales - 020 8698 1234 Lettings - 020 3084 0000

Sales - 01634 880888 Lettings - 01634 565888

Plumstead

Eltham

Lee Sales - 020 8297 8777 Lettings - 020 3084 0000

Rainham

Lettings Centre

Sales - 020 8859 9600 Lettings -020 3084 0000

South London Lettings Centre

Sales - 01634 263000 Lettings - 01634 565888

Sittingbourne

Barnehurst Lettings Centre

Sales - 01795 479999 Lettings - 01634 565888

Gravesend Lettings Centre

Lewisham

Strood

Sales - 020 8297 8777 Lettings - 020 3084 0000

Sydenham Sales - 020 8776 6660 Lettings - 020 3084 0000

Sales - 01634 722777 Lettings - 01634 565888

Orpington

Rainham

Lettings Centre

Walderslade Sales - 01634 868000 Lettings - 01634 565888

Maidstone

Orpington Maidstone Lettings Centre

Barnehurst Covering

Billy Newlands Lettings Manager

Covering

Orpington Sales - 01689 833322 Lettings - 01689 833322

Swanley Sales - 01322 666444 Lettings - 01689 833322

Chloe Willats Lettings Manager

Barnehurst

Bexleyheath

Sidcup

Sales - 01322 340000 Lettings - 01322 292805

Sales - 020 8298 7000 Lettings - 01322 292805

Sales - 020 8298 0500 Lettings - 01322 292805

Belvedere

Dartford

Sales - 01322 441010 Lettings - 01322 292805

Sales - 01322 281281 Lettings - 01322 292805

Bexley Village

North’Heath

Sales - 01322 559900 Lettings - 01322 292805

Sales - 01322 340000 Lettings - 01322 292805

Nikki Eke Lettings Manager

Covering

Maidstone Sales - 01622 476666 Lettings - 01622 476666

Customer Reviews

Rated

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The lettings team provided exceptional service, they went above and beyond our expectation from a letting agent. I have rented out property before and I have never received the kind of outstanding service that I got from her. I would strongly recommend this company for lettings, they kept me up to date regularly with regards to viewings and provided great general advice, the team were always available to answer any queries I had.

TANDY NASH - Landlord

“I’ve been a tenant for the past two years and a renter for

“Very friendly staff who have all been extremely helpful.

6 years before that through other agents. The property

They listen to your needs when wanting to rent and they

management team at RJ is one of the best I’ve dealt with.

are very efficient. We have been very impressed with

They’re a pleasure to talk to, very responsive, courteous,

their help which is what you need. I would recommend

fair and communicative and deal with any repairs swiftly

this branch for renting.”

where appropriate, keeping me in the loop at all times.

TRACIE JOHNSTON - Tenant

Even their contractors are nice guys! Highly recommended.” SAMANTHA COOK - Tenant

“Great service by Robinson Jackson. The agents fully manage my property as I live outside of London, they were particularly good at finding the best tenants. The advice

“I’ve been pleased with the speed and efficiency with

I have been given was excellent. Any difficulties with the

which you successfully found me a tenant. I wanted

process were smoothly sorted by the team, from dealing

to do business with you and the team because of the

with trades people for maintenance issues to helping me

confidence and consistency which you have shown since

understand the lettings process & all the legal requirements.

we first met. I am very pleased with the service provided

I was really impressed with all the helpful staff and would

and would highly recommend Robinson Jackson”

certainly recommend them.”

MARIO SPENCER - Landlord

CATHY CONSTABLE - Landlord

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