Student Guide 2023-2024

ROBERTSON COLLEGE STUDENT GUIDE

Contents *Robertson College reserves the right to change the information outlined in this handbook at any time.

Robertson: We are the School of New Work

1

Welcome to Robertson

1

Land Acknowledgement

2

Robertson College’s Approach to Education

6

Regulatory Information

6

Accreditation & Recognition

7

Robertson Campuses

7

Calgary Campus

7

Edmonton Campus

7

Winnipeg Campus

7

Robertson Online

7

Campus Safety

7

Emergency Closures

8

Holidays

9

Religious Holidays

9

Student Support Help Desk

10

Learning at Robertson

10

Complementary Learning at Robertson

10

Responsibility for Learning

0

Your Program and Course Schedules

12

Hardware Requirements

13

Software Requirements

14

Textbooks/eBooks/Course Materials

14

Classroom Expectations

14

Communication with Instructors

16

Course Evaluations

17

Netiquette

17

Attendance

17

Make Up Time

18

Writing Guide

19

Late Assignments, Missed Exams and Rewrites

19

Retaining Assignments

20

Failure of a Course

20

Student Review Committee

20

Academic Disputes

21

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Withdrawals

22

Academic Honours

22

Graduation Ceremonies

23

Student Services and Support

23

Financial Services

23

Tuition

23

Student Aid

23

Loan Repayment

24

Consequences of Not Paying

24

Orientation and Program Information Course

25

Student Support Help Desk

25

Administrative Support

25

Student ID Cards

25

Letter and Transcript Requests

25

Mental Health Support

26

Academic Support

26

Practicum

27

Practicum Guidelines

28

Robertson Workforce Team

29

Career Development

29

Industry Insights

29

Policies

30

Academic Integrity Policy

30

Academic Standards Policy

31

Acceptable Use of Information Technology Policy

31

Accessibility & Accommodation Policy

31

Admissions Policy

32

Confidentiality of Student Information and Records Policy

32

Credit Transfer Policy

33

English Language Proficiency Requirement Policy

33

Equipment Renewal Policy

33

Evaluation of Student Learning Policy

33

Graduation Requirements Policy

35

Health and Safety Policy

35

Incident Reporting Policy

35

Infection Control Policy

36

Intellectual Property and Copyright Policy

36

Practicum Education Policy

36

Practicum and Simulation Supervision Policy

37

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Privacy Policy

37

Program Advisory Committee Policy

37

Program Development, Review and Evaluation Policy

37

Program Voluntary Withdrawal Policy

37

Recognition of Prior Learning Policy

38

Re-enrolment Policy

39

Respectful Environment Policy

39

Retention and Disposal of Student Assessments and Evaluation Records Policy

39

Sexual Violence and Harassment Policy and Guidelines

39

Sharps, Needle Stick and Bodily Fluid Exposure Policy

39

Student Appeal Policy

40

Student Code of Conduct Policy

40

Student Concerns and Complaints

40

Student Disciplinary Action Policy

41

Appendices

41

Appendix A: Attendance Information for Online Instructor-Guided Learning Students in Schools of Business, Technology, and Community Services 41 Appendix B: Attendance Information for Robertson School of Health Students

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Robertson: We are the School of New Work Welcome to Robertson Welcome to Robertson! We are pleased you have chosen us to pursue your education. Robertson College offers you the opportunity to earn a diploma, train for a new career, update your current job skills, or complete courses that transfer to a university.

The simple formula for success of ‘go to school and get a good job’ isn’t so straightforward anymore. Society’s expectations of what defines a good job are changing, which is why at Robertson, we want our students to find opportunities to contribute to the world and their workplaces in a meaningful way.

To learn, be valued and be valuable – this is our mission for our students.

Our programs are: ● ● ●

aligned with in-demand careers taught by industry experts learning experiences that support industry expectations

Robertson’s repertoire of certificate and diploma programs are organized into four schools: ● ● ● ●

School of Business School of Technology School of Community Services School of Health

Land Acknowledgement At Robertson College we acknowledge that we work, study and live: In Winnipeg on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation.

In Edmonton on Treaty 6 territory, a traditional gathering place, travelling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.

In Calgary on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut’ina, the Îyâxe Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.

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We acknowledge the harms and mistakes of the past, and dedicate ourselves to raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation and collaboration.

As part of our commitment to ensuring an inclusive, culturally rich learning and working environment, Robertson is a member of the Indigenous Accord and is committed to working alongside community partners and stakeholders to support the vision and principles of the accord, which is outlined on the Winnipeg Accord website.

Our Self-declared goals statement that describes our commitment as an institution and The Call(s) to Action/Call(s) for Justice is as follows: Robertson College will build a learning environment that embodies and instills Indigenous values, knowledge, worldviews, histories, and realities. We are committed to holding ourselves accountable in continuous learning and reflecting on the truth and demonstrating impactful actions in reconciliation in our community in partnerships with Indigenous Knowledge Keepers and Elders. We will draw upon the knowledge of Indigenous Peoples to ensure our learners and staff have access to appropriate spiritual healing.

Robertson College’s Approach to Education In operation for over 100 years, Robertson College has established itself as a leading private post-secondary institution. We pride ourselves on offering students an inclusive community that respects the diversity and uniqueness of our students. At the heart of our philosophy is the pursuit of knowledge and personal growth and development.

Our learners are supported by dedicated teams including student experience, academic support, teaching and learning, practicum, and the Workforce Team that provides career development support and lifetime career guidance.

It is our goal to provide you with challenging content, the opportunity to develop in-depth understanding, and the tools necessary for you to begin your career. Your commitment and dedication will ensure your success in the program you have chosen.

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Regulatory Information Robertson College is a licenced private vocational institution under provincial Private Vocational Institutions Acts: Alberta Regulation 341/2003 and Manitoba Regulation 237/02.

In Manitoba, Robertson is accountable to the Registration and Accountability Office of the Department of Economic Development and Training (www.edu.gov.mb.ca/pvi/).

In Alberta, Robertson is accountable to the Private Career Colleges Branch of the Department of Education and Training (www.alberta.ca/private-career-colleges).

Accreditation & Recognition We are partnered with industry associations and have the required credentials to deliver the most relevant and industry-focused curriculum to our students. Some of our industry partners are: ●

CCAPP (Canadian Council for Accreditation of Pharmacy Programs)

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Massage Therapy Association of Manitoba (MTAM)

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Canadian Council of Massage Therapy Schools

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National Payroll Institute

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Calgary Chamber of Commerce

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Winnipeg Chamber of Commerce

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Edmonton Chamber of Commerce

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Long Term & Continuing Care Association of Manitoba

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Manitoba Trucking Association

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Supply Chain Canada

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Dental Office Managers Association of Canada

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Government of Alberta - Alberta Health

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The Alberta Association of Paralegal Professionals

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The Phlebotomy Technicians Group of Canada

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Recreation Manitoba

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Manitoba Childcare Qualifications & Training Committee

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Early Childhood Development Branch, Alberta Children's Services

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Canadian Society for Medical Laboratory Science (Accreditation Canada - Equal)

Robertson Campuses While Winnipeg, Calgary and Edmonton campuses are distinct in location and students may participate in online courses from many different locations, all Robertson campuses operate as one college. This means that the same policies, procedures and approach to education is consistent among the campuses and they operate as one cohesive College.

Calgary Campus 2912 Memorial Drive SE Unit 100 Calgary, AB T2A 6R1

Edmonton Campus 10010 - 100 St NW Edmonton, AB T5J0N3

Winnipeg Campus 180 Main Street Winnipeg, MB R3C 1A6

Robertson Online 2912 Memorial Drive SE Unit 100 Calgary, AB T2A 6R1

(403) 920-0070

(780) 705-6633

(204) 943-5661

1-877-880-8789 (toll-free)

Campus Safety Robertson is committed to providing a safe environment for students, faculty, staff, and visitors.

Knowing what to do is the best protection and is your responsibility. In the event of a health, safety, or environmental emergency please contact campus management immediately.

Students should be familiar with the fire safety procedures, evacuation routes, and the locations of emergency equipment for their campus location. Students are expected to understand and follow Robertson’s Health and Safety protocols as outlined below: ●

Students should immediately report any hazard or unsafe situation to their instructor or campus management.

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Students are required to report an accident, an injury, a “near miss,” or any equipment damage to their instructor or campus management immediately. Reporting includes completing written documentation related to the incident.

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Students are responsible to ensure they are using all personal and protective equipment and take every reasonable precaution to protect themselves and others at the college.

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Students must cooperate with responding emergency personnel and comply with all directions and/or instructions they give.

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Robertson adheres to all public health orders and will communicate changes in policy, programs, or safety in accordance with those orders.

Emergency Closures Robertson will make every effort to communicate emergency closure details to students via media or electronic communication. In the event of inclement weather, Robertson will follow the local public school board closures.

Due to the nature of online education, an emergency closure for online instructor-guided and virtual/blended courses is unlikely; however, should an emergency closure of the Robertson College campuses occur, students will be notified through the News tool in Brightspace.

Holidays Robertson is closed on provincial, civic, and national holidays. The online learning management system, Brightspace, will be available to all students during holidays and administrative office closures. ** Please note that students in some School of Health programs will be provided with asynchronous learning activities for statutory holidays. These assignments are completed on the student’s own time and there will be an assignment for the day. Instructors will provide more information in classes.

Robertson will be closed on the following holidays as well as the period between Christmas and New Year’s Day: HOLIDAY

DAY OBSERVED

Canada Day

July 1

Civic Holiday

1st Monday in August

Labour Day

1st Monday in September

National Truth and Reconciliation Day

September 30

Thanksgiving Day

2nd Monday in October

Remembrance Day

November 11

Christmas Day

December 25

Boxing Day

December 26

New Year’s Day

January 1st

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Louis Riel Day (MB) and Family Day (AB, SK, ON)

3rd Monday in February

Good Friday

Friday before Easter Sunday

Victoria Day

Monday preceding May 25th

Religious Holidays At Robertson, we believe in learning about, being mindful of and celebrating all traditions to foster multiculturalism and inclusivity so everyone can feel a sense of belonging regardless of their faith, ethnicity or religious beliefs.

Students may choose not to attend class or write exams or tests on holy days of their religion.

Students must inform their instructor – in writing (via email) of their intention at least one week before the holy day. If the student informs their instructor of their intention, the instructor will make arrangements for the student to make up any work missed without penalty to the student.

Please note, some exams are unable to be rescheduled and if this is the case the student will be made aware ahead of the exam.

Following is a list of religious holidays within this policy: Asalha Puja Day Chinese New Year Magha Puja Obon Visakha Puja

Buddhist

Easter Easter Monday Good Friday Christmas

Christian

Diwali Krishna Janmashtami Navaratri

Hindu

Hanukkah Passover Rosh Hashanah Shavuot Yom Kippur

Jewish

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Day of Ashura Eid al Adha Eid al Fitr Lailat Ul Qadr Mawlid an Nabi Ramadan

Muslim

Baisakhi Guru Nanak Dev Sahib Birthday

Sikh

Student Resources Students may access additional resources through the Student Resources Widget in Brightspace (as per the image on the right).

In this widget, students may access their Robertson Learner Portal, and access multiple ways to reach out to Robertson teams including student support. Students can also reach out via email at help.learnersupport@robertsoncollege.ca Robertson’s toll free number is: 1-877-880-8789

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Learning at Robertson Complementary Learning at Robertson Where life and learning happen together.

Robertson is dedicated to offering targeted delivery modalities that meet the needs of our students.

Complementary learning at Robertson is how students engage in their classes at Robertson. It encompasses a variety of ways to interact with content, instructors, and peers so that learning takes place when it works for the student. The learning complements the other responsibilities that students may have in their lives.

To complement means to bring together to make something complete.

Brightspace is Robertson College’s Learning Management System. You will use Brightspace to access important information and all of the courses in your program.

Responsibility for Learning Instructors and students have important roles to play in teaching and learning at Robertson.

Instructors, who are industry experts, provide guidance, tools, and academic support in all programs. As a student, you also have a role to play in shaping your experiences in your program.

Your instructor should always be the first point of contact for any questions you have regarding your courses. If there are other questions about your program or Robertson in general, you can reach out through the Robertson student support system. The student support system can be found in Brightspace in the Resources widget. When you do reach out, it is beneficial to be specific and clear about what your question is. There are a number of other ways that you can take responsibility for your learning including: ●

Reading the course outlines and schedules for your courses, noting important due dates on your calendar, and asking questions about the course outline at the beginning of the course.

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Reading assignment instructions and asking questions about the assignment prior to the due date.

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Asking for clarification of concepts, terminology, activities as needed. This might mean emailing your instructor or asking a question in class or through the chat, activity feed or discussions forum. There is a chance that other students have the same questions and asking them in class might be beneficial for the whole class.

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Engaging in your learning by asking your instructors questions in Brightspace or during office hours. This might mean clarifying a concept, or asking for another demonstration (even if it is virtually), of the concept at hand.

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If the concept needs further clarification, you could contribute to the class by providing your own demonstration or explanation to your instructor; explaining or teaching a concept is a wonderful way of learning.

Your Program and Course Schedules A program consists of a number of courses. Students are provided with a program schedule in their Program Information Course. Students are enrolled in their Program Information course before the start of their program. The Program Information course contains program-specific information and resources including the program schedule. Students may access their program information course anytime during their program. Robertson will automatically register students in the courses required for their program. Please note that depending on the program, the course schedule may not be fully complete at the beginning of the program and will be updated as students progress through the program. Students are asked to refer to their program schedule throughout the program as needed.

Please note: Robertson reserves the right to adjust course schedules and to cancel and/or merge courses.

Below is an example of a typical schedule for School of Health Programs:

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Below is an example of a typical program schedule for Business, Technology, and Community Services programs:

Hardware Requirements All students must have a PC laptop or desktop computer and a reliable internet connection before the start of their program. Macs are accepted for some programs but not others (see note below).

Tablets and mobile devices are not sufficient to complete required coursework. Students should also ensure they are running the most current version of their browser for an optimal experience.

Students must ensure that they have a minimum of 4GB Memory and up to 2GB of free hard drive space NOTE: Students taking the Administrative Assistant/Bookkeeper Program, Accounting Technician Program, Accounting and Payroll Program and Dental Office Assistant Program must have a windows-compatible (PC) computer or laptop, as the software required for these programs is not compatible with a Mac, Chromebook or other devices.

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Software Requirements All students at Robertson should sign up for a free Microsoft 365 account. Students will require Excel, Word, PowerPoint and Outlook for their programs; therefore, the Microsoft 365 Family Account or Microsoft 365 Personal Account will suffice. 2016 and 2019 versions of MSO software are acceptable. Students can sign up for their Microsoft account at https://www.office.com/.

Online Learning Management System (LMS) Robertson’s LMS is Brightspace (D2L), D2L is an agile and mobile friendly system that is designed for use on any device. The Brightspace Working Group is responsible for Brightspace administration, enhancement and strategy. Brightspace offers: ● Tools to communicate with instructors and peers synchronously and asynchronously. ● Student progress tracking capabilities through Brightspace. Students also have access to SOLVE, which serves as a Brightspace hub where students can find specific help articles and resources and connect with live agents ● READSPEAKER: Readspeaker is a text to speech software integrated into Robertson’s LMS, Brightspace. It facilitates content interaction on a personal level and offers learning tools that help understanding by making it easier to access online content. Readspeaker is accessible to all students.

Textbooks/eBooks/Course Materials Course materials in the form of eBooks, or other electronic materials, software, and/or media will be provided to students by Robertson. eBooks are accessible and support learning in a variety of ways such as: ● ● ● ● ● ●

ReadAloud feature highlights and notes search capabilities adjust font size automatic generation of citations and references Bookshelf applications (to read ebooks without wifi)

In rare cases, physical textbooks may also be required for selective courses. Any educational material loaned to a student must be returned in the original condition before beginning a practicum placement or a charge will apply. Students with outstanding educational material will not be eligible to graduate until the material has been returned.

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Classroom Expectations The following is expected: ●

Maintain good attendance by following course schedules and class times.

Specific to online classes: ● ●

Be aware of your surroundings and background noise level when using your webcam and microphone.

Use your webcam in a manner that supports your learning.

Specific to in-person classes and labs: ●

Please turn cell phones to silent while in class. Please inform friends/family to direct any emergency calls to the front desk. Only messages of an urgent nature will be delivered directly to the student’s classroom for any instruction taking place physically on campus.

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Robertson will maintain a semi-casual dress code. Please dress as if you were “on the job.”

In certain circumstances, students may be required to wear campus approved clothing (e.g. - scrubs, lab coats, etc.).

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Please avoid wearing perfume/scents.

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Follow all clinical and lab procedures and safety protocols as per program specific guidelines and applicable policies.

Communication with Instructors Students provide an email address when they register with Robertson College. The College will use this email address to communicate with students. Students may contact their admissions advisor if they need to change the email address on file.

All communications with instructors should be through official Robertson College channels.

Students may contact instructors through Brightspace and through the email provided by the instructor in the course. Students are asked to contact their instructor directly if they have any questions related to their courses. Instructors are expected to respond to student emails within 24 hours. Instructors will also post news, information and updates for students in their Brightspace course offering. Instructors are also available during office hours which are posted in each course.

The College will provide each student with a Brightspace email address. Instructors will use this Brightspace email address for communication about course or operational matters. Students may forward their Brightspace email address to a personal email address.

Students should check their email (both personal email and Brightspace email) daily.

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Course Evaluations Students will be asked to complete course evaluations at the end of each course. Evaluations will be administered electronically through Brightspace. Students are encouraged to complete course evaluations as they are intended to improve the quality of courses and programs.

Netiquette Students, faculty, and staff of Robertson are expected to respect the general rules of online etiquette when utilizing the Robertson internet connection and when participating in courses via Brightspace, Robertson’s online learning platform. In doing so, users are expected to: ● ● ● ● ●

Use positive, professional language when communicating on online platforms.

Avoid sharing your username/password with others.

Cite sources when using materials from the internet, books, magazines, journals, and other forms of media.

Avoid sharing Robertson curriculum and information with others.

Avoid using the college’s network for unauthorized conduct such as harassing, spamming, copying information, storing obscene/offensive materials, accessing others’ accounts, damaging other users’ files or other forms of network abuse.

Attendance Class attendance and participation are essential to student success at Robertson and beyond in the workplace. As such, students are encouraged to adhere to the attendance policy for their program of study.

Students at Robertson are expected to maintain an absent rate of less than 10%.

In Alberta, Robertson adheres to the regulations of the Alberta PCC (Private Career Colleges) Act. These regulations state that it is necessary to withdraw students who have not participated in their classes for 5 days or more consecutively, unless approved by the College.

In Manitoba, Robertson adheres to the regulations of the Manitoba PVI (Private Vocational Institutions Act). These regulations state that students who have absences of 10% or more in the first two-thirds of their program must be withdrawn from the program In addition to maintaining an absenteeism rate of under 10% during coursework, students are also required to maintain this percentage for the practicum requirement of their program. While make up time for excused absences may be permitted for some programs, it is not possible for others.

Students are required to communicate any absences to their practicum site supervisor and Practicum Coordinator in advance.

For more information, please see:

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● ●

Appendix A: Online Instructor-Guided Attendance Policy (Schools of Business, Technology, and Community Services) Appendix B: Hybrid Programs Attendance Policy (School of Health)

Make Up Time All Robertson students are responsible for participating in their courses. Due to unforeseen circumstances, a student may be required to make up time to meet the Robertson attendance requirements.

All Robertson students are responsible for participating in their practicum. Some programs also include on-campus lab hours. Due to unforeseen circumstances, a student may miss some time during their scheduled labs or practicum. It is not always possible to make up time for labs and practicum. Students should promptly communicate with the appropriate Robertson team members to discuss whether make-up time is available for labs or practicum hours.

Writing Guide The Writing Guide is designed to assist students with their studies. Specifically, the Writing Guide provides information on what constitutes plagiarism, what information should be referenced, and how to cite the work of others. The Writing Guide can be found in Brightspace under “Student Resources” and in your Program Information Course.

Late Assignments, Missed Exams and Rewrites Late Assignments Assignments are due on the dates indicated in the course outline or course schedule. Due to illness or unforeseen circumstances, a student may be granted an extension by their instructor. In these cases, the student must contact their instructor directly to make a request prior to the assignment's due date. Assignments that have not been submitted receive a grade of ‘zero’.

Students do not have to pass all assessments in a class to pass the course as long as they obtain the minimum passing grade as a final cumulative grade in the course. In most courses, the minimum passing grade is 70%. However, the minimum passing grade in some courses is higher than 70%. The minimum passing grade for each course can be found in the course outline.

Note about late assignments: ●

Generally, late assignments could prevent you from achieving the minimum passing grade for the course. ○ Achieving the minimum passing grade in all courses is a requirement to attend practicum. ○ To graduate students must successfully complete all courses and practicums.

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○

○

Late assignments in a course may prevent you from continuing in the program if you don’t have a passing grade in the course and that course is a prerequisite for the next course.

Late assignments are not permitted in some programs: ■ Accounting and Payroll Administrator (select courses within this program)

Rewrites Students who do not achieve the minimum passing grade as posted in a course may be permitted to rewrite or redo an assessment at the discretion of the instructor. A rewrite can occur at any time during the course; it does not have to be at the end of the course (when it is clear that the minimum passing grade has not been reached). ●

Tests and Exams: Students may rewrite each individual test and exam one time at the discretion of the instructor.

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Limits: Over the duration of a program, there is no limit to the number of individual exams, tests, or assignment rewrites. There is a limit of one rewrite for each individual test, exam or assignment.

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Written assessments: Can be re-written at the instructor’s discretion and with a clear timeline for the submission of the rewrite.

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Grades: On all rewrites, the recorded grade will be the one that the student earns on the rewrite, or the higher of the two marks.

Retaining Assignments Students are encouraged to keep an electronic copy of all assignments they submit during each course. Students must submit all assignments through the Assignment Dropbox in Brightspace.

Assignment feedback and grades will be returned by instructors through the Assignment Dropbox in Brightspace.

Failure of a Course The following applies to course failures: ●

One course: The Academic Support team is alerted and will work with the student to support them in completing the course.

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Two courses: The Student Review Committee is alerted; the student will receive a file under review letter.

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Three courses: The student may be withdrawn from the program; there may be a possibility of re-enrolment at a later date.

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*Students are able to continue in their programs, even if they are unsuccessful in one course unless that course is a prerequisite for the next course.

Please note that for some programs, the process for course failure is different. Students in the following programs should contact the Academic Support Team for more information about the course failure policy: ● ● ● ● ●

Health Care Aide (Alberta) Massage Therapy Medical Laboratory Assistant Pharmacy Technician Health Care Aide Bridge (Manitoba)

Student Review Committee The Robertson Student Review Committee meets on a regular basis to review the attendance, academic, and financial situations of students in order to support student success in their program.

Students who are not meeting the attendance or academic requirements of their program will receive official correspondence from the Committee. Students will receive formal letters from the Student Review Committee via email. These letters provide guidance and outline the expectations for remaining enrolled in their program. Students who are behind in tuition payments will also receive communication from the Committee.

Academic Disputes Students are able to access their grades on course assignments in Brightspace through the Brightspace Gradebook. If a student notices a grade on an assignment or exam that they believe is incorrect, they are to approach the instructor to inquire. In most instances, the discrepancy is resolved in this way. If a student is unable to resolve the issue with their instructor, they are to submit a ticket through the Student Help Desk ticketing system. The situation will then be addressed by the Manager of the School.

If a student notices a discrepancy on a final course grade after the course has concluded, they are to contact their instructor if it is within two weeks after the last day of the course. If the student notices a discrepancy with their course grade in Brightspace or the Student Information Portal after two weeks from the final day or class, they are to submit an inquiry through the Student Help Desk Ticketing system. The situation will then be addressed by the Manager of Operations in consultation with the Manager of Academic Support.

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Graduates from a program who notice an error on their transcripts are to contact the College directly to make an appointment with the Manager of Operations for the situation to then be resolved.

In situations where a student disagrees with the grade they receive on a course assessment or final grade in a course, they are to refer to Robertson’s Student Appeal Policy.

Withdrawals Robertson College, as a recognized private regulated college according to The Private Vocational Institutions Act: Manitoba Regulation 237/02 and The Private Vocational Training Act, 2000: Alberta Regulation 341/2003, will withdraw students and refund tuition based on the regulations outlined in this legislation.

Students may be administratively withdrawn from the program for: ●

Failure to submit required practicum prerequisite documentation (such as Criminal Record Check).

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Failure to adhere to the Attendance Policy.

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Failure to achieve a passing grade in three courses in their program*.

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Cheating, falsification, and/or plagiarism.

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Gross misconduct and/or any form of harassment as outlined in Robertson’s Student Code of Conduct Policy, Sexual Violence Policy and Respectful Environment Policy..

*Please note that for some accredited programs, the failure of one course may result in withdrawal.

A student can appeal their withdrawal within one week of the date of withdrawal. In situations where a student disagrees with the withdrawal decision they are to refer to Robertson’s Student Appeal Policy.

A student can voluntarily withdraw from their program by submitting the Withdrawal Request Form The withdrawal form will be reviewed by the Student Review Committee for decision. If the withdrawal request is approved, the withdrawal date will be backdated to the date the student submitted the withdrawal request form.

Upon administrative or voluntary withdrawal, the student may need to commence the immediate repayment of any provincial or Canada student loans. Grants may be converted to loans at the discretion of Student Aid. Withdrawals may also affect student funding and eligibility for future funding.

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Academic Honours Upon meeting the graduation requirements, those students who have displayed academic excellence will be awarded the designation “With Honours” on their diploma and transcript. To be eligible for academic honours, A student must have (1) a minimum overall average percentage of 90%, and (2) no individual course grade under 80%.

Graduation Ceremonies Each Robertson College campus holds a graduation ceremony. The graduation ceremony may be in-person or virtual. Eligible graduates will be invited to participate.

Student Services and Support Robertson is committed to student success and is available to support students with non-academic and academic related questions. We aim to improve the student experience through predictable, anticipated, measured processes and responses to our student’s needs and expectations.

Student Support Services can also help to facilitate mental health support for students who would benefit from it.

Financial Services Robertson provides support and information to students about the options available to them to finance their education and support students during their time in the program with individualized payment plans.

Tuition Tuition payments are due according to the payment schedule arranged with the Student Finance Department at the beginning of the program. The student acknowledges and understands the conditions/criteria of available sources of funding that have been explained to them by Robertson College. By signing the Robertson College contract, the student agrees to adhere to the criteria required from their funding agents, to the conditions of their payment plans and to the repayment of loans specified in their contract. Additionally, the following may apply: ●

Failure to keep the student account current may result in withdrawal from the program.

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A practicum placement may not be arranged, or participation in an arranged practicum may be delayed or cancelled, if the student account is not current.

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Payment due dates that fall on a weekend or holiday are due on the business day after the due date.

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A late fee of 1.5% per month may be charged for any late payments according to the student contract.

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Cheques returned NSF will be subject to a $30.00 service charge.

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Refunds will be processed according to the Private Vocational Training Act and Private Vocational Institutions Act as it relates to each province.

Student Aid Student aid may be available to eligible students. For further information, or for assistance with applying online, please contact a Student Financial Administrator. Please note that depending on the loan provider, loan applications can take up to 2 months to process.

Robertson will confirm enrollment once the first week’s requirements have been upheld and communicated to the Student Finance Team by the Student Engagement Team. Under no circumstances will the confirmation of enrollment be completed prior to the completion of the first week of study.

Robertson may cancel the contract of a student who has been inactive in classes or is non-communicative with support teams during the first 10 days of their program. The student will be responsible for the registration fee ($500) plus prorated tuition (with or without logged attendance).

Loan Repayment When you complete your studies, your provincial student loans will remain interest-free and payment-free for six months. These six months give you some breathing room before you start making loan payments. However, interest will start to accumulate on your student loans as soon as you conclude full-time studies.

Consequences of Not Paying Ignoring your student loan is a poor choice with major consequences that can follow you for many years to come. This is the process that starts when you stop paying (default) your student loan payments: ●

The Government of Canada, your provincial government, and/or your lending institution will take steps to recover the debt.

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These steps may include using collection agencies and/or taking legal action.

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All defaulted loans are reported to credit reporting agencies and will negatively affect your credit rating.

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Any GST credit or income tax refund that you may be eligible to receive will be redirected to repay your loan.

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You will lose your eligibility for further student loans until you bring your loans into good standing.

Get help! If you are having difficulty making your loan payments, you may be eligible for repayment options designed to help you through a challenging period.

Orientation and Program Information Course Students have the opportunity to participate in an Orientation and Program Information Course to receive help with Brightspace and information about their program, student services and supports.

Orientation may be provided in-person or virtually or as recorded videos.

Student Support Students may access additional resources through the Student Resources Widget in Brightspace (as per the image on the right).

In this widget, students may access their Robertson Learner Portal, and access multiple ways to reach out to Robertson teams including student support. Students can also reach out via email at help.learnersupport@robertsoncollege.ca Robertson’s toll free number is: 1-877-880-8789

Administrative Support Student services can assist you with: ● ● ● ● ● ● ●

Textbook / ebook distribution Uniforms (specific programs) CPR, NVCI, N95 mask fittings (some programs) Diplomas and Transcripts HCA Registry (Alberta) Student ID Cards Letters and Transcript Requests

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Student ID Cards School of Health students will receive a Robertson student ID card. Students may be required to wear their ID cards when on practicum.

School of Business, Technology, and Community Services Students: Student IDs will be issued upon request. Please use this form to Submit Your Photo for Robertson ID to request your Student ID and submit your photo. Once your photo has been submitted, it will take at least 5 business days for your Student ID to be printed and available for pick up at your designated campus. If you do not live near a campus and need to have your ID mailed out, please let the College know.

Letter and Transcript Requests Letters or documents, such as confirmation of registration and transcript requests, will be provided upon request. Any change in the student’s name, address or telephone number must be communicated to the college. Documentation will be required as proof of a name change. This information is considered confidential and is used for Robertson College use only.

Mental Health Support The Pocketwell App is a free service provided to all Canadians. It provides students with access to a large and diverse network of professional counselors who are equipped to offer support and guidance, no matter what the student is going through. Students are matched to a counsellor based on their situation and language and cultural preferences.

This service is available to all Robertson students 24/7 and can be accessed by: ●

Downloading the PocketWell app available from the App Store or Google Play

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Calling 1-866-585-0445

Academic Support Robertson provides support for individuals with diverse learning needs. The College monitors student progress and will send notifications related to attendance and grades as needed.

Individualized academic plans may be developed for students who self-identify as requiring additional support or who are identified as requiring support by our Academic Support Team.

Robertson is committed to creating an accessible, welcoming, barrier-free, and inclusive learning environment that accommodates students with disabilities and protected characteristics. Students who have documented disabilities, temporary or chronic medical conditions and who may therefore require academic accommodations for tests, exams, or during classes are encouraged to complete an Accommodation Request Form and provide documentation of their disability from a health care professional.

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After doing so, the Academic Support Team collaborates with the student to put an individualized accommodation in place. With consent, the Academic Support Team shares the plan with the student's instructors and provides instructors with support to enact the plan. The Team also meets periodically with the student to offer support and collaborates with the student to update the plan as needed during their program.

Please see the Accessibility and Accommodations Policy in this Student Guide for more information.

Practicum What is Practicum?

The practicum is an essential part of a student’s program. It is not merely a graduation requirement; it is an extension of the in-class learning. The practicum asks students to apply the skills, theories, and concepts that they learned in their classes in an entry-level work experience situation. ●

Practicum is a full-time (40 hours/week), unpaid commitment.

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The number of hours required for practicum is set for each program. Students are reminded to review their enrollment contract and program schedule to confirm their required practicum hours. Practicum must begin and end within the dates outlined in their program schedule and enrollment contract.

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Extension requests for practicum must be submitted in writing to the Practicum Team, and will be reviewed by the Student Review Committee for consideration.

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The expectations (attendance, behaviour, dress code, etc) for practicum are outlined in full in the Practicum Code of Conduct. The Practicum Code of Conduct can be found in Brightspace in the Program Information Course and can be accessed on the Brightspace Homepage under Student Resources. It is the students’ responsibility to read thoroughly and ask any questions they may have for clarification.

If a student is unable to complete practicum as scheduled (in any form), they will have 6 months (from their contract end date) within which they can return to the College to complete their practicum. If a student exceeds the 6-month timeframe or does not notify the college in time to complete their practicum in full before the 6-month timeframe, the student will be expected to complete required coursework to refresh their skills and knowledge prior to proceeding to practicum. Related costs (tuition, materials, security checks, etc) associated with the transfer credit process will be the student's responsibility.

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Practicum Guidelines Additional practicum expectations will be provided to students before the start of their practicum by the Practicum Team. ●

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Practicums must be started immediately after classes end in order to complete the program by the scheduled end date. Any delay in practicum will affect funding repayment timelines.

Students are responsible for providing all industry required documentation such as background check documentation (criminal record check/vulnerable sector search [CRC/VSS], child abuse registry check [CARC], and adult abuse registry check [AARC]), as well as immunizations prior to the start of practicum. Specific practicum requirements are provided to students at the start of their program.

Students are responsible for having all required documentation in their academic file two months prior to their scheduled practicum start date. Failure to provide this documentation will result in being withheld from a practicum until all required documents are satisfactorily completed and submitted.

Practicums will only be available to students who have achieved a “Complete” status or passing mark in each required course and who are up to date with tuition payments.

Practicums may be assigned to the students or jointly procured by the students and Practicum Coordinator. Jointly procured means that students are encouraged to be actively involved in collaborating with the Practicum Coordinator to confirm a practicum site placement.

Students will be assigned and notified of their practicum placement by the practicum coordinator. All efforts will be made to give as much notice as possible.

Students are required to receive a successful completion on all required practicum evaluation requirements to be eligible for graduation. The practicum evaluation is to be submitted by the site supervisor, preceptor or clinical instructor to the practicum team.

Practicum evaluation forms submitted by learners will not be accepted.

A practicum host has the right to terminate a practicum arrangement under certain guidelines. If a practicum is terminated due to student's behavior, attitude, attendance, etc., the practicum will be considered "failed".

For questions related to the prerequisite documentation required prior to the start of practicum, please contact the Practicum Prerequisite Team at practicum.prereqs@robertsoncollege.ca For general questions related to practicum, please contact the Practicum Team at practicumteam@robertsoncollege.ca *For questions regarding the Health Care Aide Alberta program, please contact abhcabooking@robertsoncollege.ca

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Robertson Workforce Team The Workforce Team is a group of dedicated professionals who strive to provide our students, graduates and alumni with guidance and support at various points of their journey with Robertson College. Please contact workforceteam@robertsoncollege.ca for more!

These supports include: 1) Career Development 2) Industry Insights

Career Development Our Workforce Team provides each graduate and alumni with lifetime Career Development guidance related to their program of study. Graduates and Alumni may contact our team for: ●

A personalized employment search strategy session with one of our team members

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Assistance with finding training related job opportunities through our industry partners. To view all current job openings, visit https://educationcanadagroup.emsicc.com/work-opportunities?region=Manitoba&radius=

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How to create/maintain an employment search checklist

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Resume and cover letter review

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Interview preparation and practice

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Tips for building and maintaining your professional network and the craft of thoughtful networking

Industry Insights Industry Insights is vital in professional networking between Robertson College and training-related entities, nationwide.

The purpose of our team’s Industry Insights outreach initiatives is to identify: ●

Employment postings for graduates and alumni to access via career development initiatives

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New practicum opportunities for students with new industry partners

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Mentors for students (practicum) and also for graduates with industry professionals and alumni who are willing and qualify to be mentors

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Volunteer opportunities for students, grads and alumni to improve on personal and professional skills and experience

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Our Workforce Team also provides a variety of Robertson exclusive events for students, graduates and alumni such as career fairs. Career Fairs are tailored to Robertson programs and designed to connect current, past and future students with employers who are looking to hire. Additionally when possible, industry-specific guest speakers, in-person and virtually with recorded sessions that students and graduates can refer to if they cannot make the events.

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Policies Students are expected to read and understand the policies so that they are informed about College expectations, processes, and requirements. All Policies can be found on the College website: https://www.robertsoncollege.com/help/policies/

Academic Integrity Policy The Academic Integrity Policy describes the high standard of academic integrity required across the Robertson College community as a foundation for effective teaching and learning and applies to all members of the Robertson community including applicants, students, graduates, and employees. This Policy applies to all activities in any academic environment including physical and online classes, labs, learning management system, library, test centers, practicum experience, and research activities.

The fundamental values of honesty, trust, fairness, respect and responsibility in the performance of academic activities is integral to Robertson College’s core mission and values. All members of the Robertson College community are expected to behave in a manner that is consistent with the values of Academic Integrity.

Academic misconduct may include but is not limited to: a. b. c. d. e. f. g. h. i.

cheating copyright infringement damaging the work of others fabrication of research falsifying information impersonation plagiarism procurement unauthorized collaboration

Sanctions will be applied in situations of academic misconduct in accordance with the severity and frequency of the offence. Sanctions may include, but are not limited to: a. b. c. d. e. f. g. h.

advisement warning (written or verbal) behavioural contract resubmission of work academic integrity training failing grade for work failing grade for course expulsion

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See the Academic Integrity Policy available at the College website (www.robertsoncollege.com)

Academic Standards Policy The Academic Standards Policy outlines the College’s academic standards and requirements. This Policy ensures clear and consistent practice across Robertson College Programs. This policy is applied in conjunction with individual program information and other academic policies, as indicated in section G of the policy.

See the Academic Standards Policy available at the College website (www.robertsoncollege.com)

Acceptable Use of Information Technology Policy The Acceptable Use of Information Technology Policy outlines the appropriate and responsible use of Information Technology resources to support the administrative, teaching, learning, research and community service activities of the College.

See the Acceptable Use of Information Technology Policy available on the College website (www.robertsoncollege.com).

Accessibility & Accommodation Policy The Accessibility and Accommodation Policy outlines Robertson College’s commitment to creating an accessible, welcoming, barrier-free, and inclusive learning environment that accommodates students with disabilities and protected characteristics.

This Policy applies to all members of the Robertson College community including applicants, students, graduates, and employees. This Policy applies to all on campus environments and learning contexts including classes, labs, online, learning management system, test centers, and practicum.

See the Accessibility and Accommodation Policy available at the College website (www.robertsoncollege.com)

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Admissions Policy The Admissions Policy provides a framework for standards and processes for admission into Robertson Programs.

Clear admissions processes are integral for transparent and fair student admissions. Robertson College has a formal admissions process that guides the program admissions process.

Individuals admitted to College programs must meet general college requirements including English language proficiency, and program-specific requirements.

See the Admissions Policy available on the College website (www.robertsoncollege.ca)

Confidentiality of Student Information and Records Policy The Confidentiality of Student Information and Records Policy describes how Robertson College uses and protects individual’s personal information, in compliance with the Freedom and Protection of Privacy Act (FIPPA) and the General Data Protection Regulation (GDPR) legislation.

This Policy applies to all personal information collected around students enrolled in Robertson classes and programs.

The protection, security and confidentiality of personal information is an essential task of the College. The Personal Information and Student Records which Robertson College will collect, use and disclose will be aligned with law and the policies set out in this document.

Student academic records are kept confidential unless the student provides written permission to disclose this information by completing the Student Personal Information Release Form.

See the Confidentiality of Student Information and Records Policy and the related Privacy Policy available at the College website (www.robertsoncollege.com)

Credit Transfer Policy Robertson College recognizes that students may acquire college-level credit prior to enrollment at the College which may be eligible towards study at Robertson College. Robertson College has a formal credit transfer policy for when a student chooses transfer credits from another academic institution. There is a fee to apply for credit transfer. See the Credit Transfer Policy available at the College website (www.robertsoncollege.com)

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English Language Proficiency Requirement Policy The English Language Proficiency Requirement Policy is required to ensure that students have the necessary English level to be successful in their Robertson program of choice. This Policy applies to all students who are English as a Second or Additional Language learners. See the English Language Proficiency Requirement Policy available at the College website (www.robertsoncollege.com)

Equipment Renewal Policy The Equipment Renewal Policy is designed to ensure Robertson College renews equipment in a sustainable and responsible manner. See the Equipment Renewal Policy available at the College website (www.robertsoncollege.com)

Evaluation of Student Learning Policy This policy presents a framework for student evaluation of learning that supports fair, equitable, and consistent assessment and evaluation practices. See the Evaluation of Student Learning available at the College website (www.robertsoncollege.com)

Graduation Requirements Policy Diplomas and certificates are awarded to students who have met the following graduation requirements: ●

Successful completion of each course in the program, by achieving the minimum passing grade as posted in the course outline (generally the minimum passing grade is 70% but some courses have a higher minimum passing grade).

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Successful completion of the program with an average of 70% or higher.

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Successful completion of a practicum in the program (if required).

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Financial account is in good standing.

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Return or purchase of all Robertson College property, including but not limited to textbooks, laptops, and other course materials.

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Diplomas and transcripts are available to students approximately between four to six weeks after the last day of their program provided that the student has successfully met all graduation requirements and given that the student is in good standing with Robertson.

Additional copies of transcripts and diplomas may be requested for a fee of $25 per document.

The Graduation Requirements Policy Policy outlines the requirements for a student to graduate from a licensed vocational program at Robertson College and is available at the College website (www.robertsoncollege.com)

Health and Safety Policy The health and safety of staff and students is of utmost importance at Robertson College.

Robertson College is committed to providing a healthy and safe work environment and preventing occupational illness and injury.

See the Health and Safety Policy available at the College website (www.robertsoncollege.com)

Incident Reporting Policy The safety and well-being of staff and students is of utmost importance at Robertson. The Incident Reporting Policy outlines standards for reporting accidents, incidents and near misses. Reporting of these incidents allows for the opportunity to improve the performance, safety, and quality of the Robertson environment and to ensure compliance with relevant provincial acts and legislation.

See the Incident Reporting Policy available at the College website (www.robertsoncollege.com)

Infection Control Policy The safety and the well-being of staff and students is of utmost importance at Robertson. The Infection Control Policy outlines guidelines and protocols involved to control the spread of infection. This policy is designed to ensure that the Robertson College community is aware of and uses routine infection prevention and control procedures. See the Infection Control Policy available at the College website (www.robertsoncollege.com)

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Intellectual Property and Copyright Policy The Intellectual Property and Copyright Policy ensures compliance with the Copyright Act and provides a framework for recognizing ownership in relation to works created within the College.

Robertson is responsible for ensuring compliance with the Copyright Act as it relates to the use, reproduction, and distribution of copyright-protected works while respecting the rights of individuals. This Policy applies to all members of the Robertson College community including applicants, students, graduates, employees and external partners.

See the Intellectual Property and Copyright Policy available at the College website (www.robertsoncollege.com)

Practicum Education Policy The Practicum Education Policy provides a framework for ensuring high quality, practical and relevant educational experiences for students in partner agencies and organizations.

See the Practicum Education Policy available at the College website (www.robertsoncollege.com)

Practicum and Simulation Supervision Policy The Practicum and Simulation Supervision Policy provides a framework for ensuring high quality, practical, relevant and safe educational experiences for students in practicum and simulation experiences.

See the Practicum and Simulation Supervision Policy available at the College website (www.robertsoncollege.com)

Privacy Policy Robertson collects personal information from our students in the regular course of doing business. This information is kept and protected via current industry-standard information security methods.

See the Privacy Policy available at the College website (www.robertsoncollege.com)

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Program Advisory Committee Policy Robertson College recognizes the value of contribution made by Program Advisory Committees (PAC) and their essential function in maintaining the relevance of programming, enhancing program standards, ensuring Robertson graduates are prepared for employment and providing insight into the labour market.

The Program Advisory Committee Policy outlines Robertson College’s position on the Program Advisory Committees (PAC) and describes procedures for their effective operation.

See the Program Advisory Committee Policy available at the College website (www.robertsoncollege.com)

Program Development, Review and Evaluation Policy The Program Development, Review and Evaluation Policy provides a framework to guide program development and revision at Robertson College.

See the Program Development, Review and Evaluation Policy available at the College website (www.robertsoncollege.com)

Program Voluntary Withdrawal Policy The Robertson Program Withdrawal Policy describes the formal withdrawal process which is required when a student chooses to discontinue their studies prior to the program end date. See the Program Voluntary Withdrawal Policy available at the College website (www.robertsoncollege.com)

Recognition of Prior Learning Policy This Policy applies to the Health Care Aide (Alberta) program only. Prior Learning and Assessment Recognition (PLAR) is a “challenge for credit” process. Students are given the opportunity to identify, document, and be assessed and recognized for prior learning at Robertson or another post-secondary institution that may be credited towards the diploma they have enrolled in. PLAR is done on a course-by-course basis.

Students must be enrolled at Robertson to challenge credit through the PLAR process and complete the PLAR application form. There is a fee to apply for PLAR.

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Students who have experience working as Health Care Aides or who have completed coursework in a licensed HCA program in Alberta previously may be eligible to obtain course credit through Prior Learning Assessment and Recognition (PLAR) as stipulated by Alberta Health.

As outlined by Alberta Health, to be eligible for the HCA PLAR, students must provide proof of the following: ●

Previous employment, including a job description, totaling 600+ hours within the past three years as an HCA or personal care provider.

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English Language Proficiency requirement (see HCA program admission requirements)

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Once you have applied to the HCA program and the application has been reviewed, you will receive notification of your acceptance status via email. Directions on your next steps will be given in these emails.

Students may receive PLAR by demonstrating eligibility for transfer credit, completing portfolio requirements or challenging individual courses in the HCA program.

See the Recognition of Prior Learning Policy available at the College website (www.robertsoncollege.com). To inquire and to obtain a copy of the HCA PLAR Student Guide, please contact HCAPLAR@robertsoncollege.ca.

Re-enrolment Policy Students who have previously withdrawn from a program at Robertson, and would like to apply to re-enroll in the program, may be permitted to re-enrol into the same program or a different program. A student can apply to re-enroll in the same program or a different program at Robertson if the following apply: ●

The student has not been out of the program for more than 6 months

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The student does not have any outstanding accounts with the College

See the Re-enrolment Policy and Process available at the College website (www.robertsoncollege.com).

Respectful Environment Policy The Respectful Environment Policy is designed to support a respectful teaching and learning environment that is free from discrimination or harassment.

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This Policy applies to all members of the Robertson College community including applicants, students, employees and external partners. This Policy applies to all College-related activities and interactions that occur in classes, labs, online, learning management system, library, test centers, practicum experience, and research activities. This policy also applies to activities off campus through other means of communication, such as social media.

Freedom from discrimination and harassment is a basic right under the Manitoba and Alberta Human Rights Codes. Robertson College is committed to a working and learning environment that is free from discrimination and harassment. Discrimination and harassment within the College community is prohibited and will not be tolerated.

See the Respectful Environment Policy available at the College website (www.robertsoncollege.com)

Retention and Disposal of Student Assessments and Evaluation Records Policy The purpose of this policy is to ensure that student assessment and evaluation documentation are managed in a way that ensures compliance with the privacy rules the Freedom and Protection of Privacy Act (Manitoba), the Freedom of Information and Protection of Privacy (Alberta) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

See the Retention and Disposal of Student Assessments and Evaluation Records Policy available at the College website (www.robertsoncollege.com)

Sexual Violence and Harassment Policy and Guidelines Robertson is committed to creating an educational environment that is free from sexual violence and sexual harassment and where individuals feel free to report incidents of sexual violence or sexual harassment.

See the Sexual Violence and Harassment Policy available at the College website (www.robertsoncollege.com)

Sharps, Needle Stick and Bodily Fluid Exposure Policy The purpose of this policy is to ensure that appropriate procedures and reporting requirements are followed given the discovery of a sharp, a needle stick injury or a blood and body fluid exposure at Robertson’s physical campus locations.

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Se the Sharps, Needle Stick and Bodily Fluid Exposure Policy available at the College website (www.robertsoncollege.com)

Student Appeal Policy The Student Appeal Policy outlines a clear, fair, timely, and transparent process by which the Student may seek review of a decision which has been made by the College, or an individual at the College, about academic and non-academic matters that impacts their academic career at Robertson; such matters may include (but are not limited to) an assessment (a grade), disciplinary action, a decision about withdrawal from a program, a decision about re-enrollment in a program, or another decision made by the Student Review Committee.

See the Student Appeal Policy and Appeal Form available at the College website (www.robertsoncollege.com)

Student Code of Conduct Policy The Student Code of Conduct Policy outlines student rights and responsibilities related to academic and non-academic conduct. This Policy creates a framework for ethical, moral and professional student conduct.

This Policy applies to all full-time and part-time students enrolled at Robertson College. This Policy applies to all activities in any environment including classes, labs, online, learning management system, library, test centers, practicum experience, and research activities.

See the Student Code of Conduct Policy available at www.robertsoncollege.com

Student Concerns and Complaints We aim to resolve all student concerns regarding policies or procedures fairly and equitably.

Complaints will be resolved either formally or informally.

Students who wish to voice a complaint are to complete and submit the Complaint Form available at Student Forms on the College website. The complaint will be handled by the appropriate Robertson team member.

Student Disciplinary Action Policy The Student Disciplinary Action Policy outlines standards for student behaviour and provides a framework for addressing issues when these standards are not met.

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See the Student Disciplinary Action Policy available at the College website (www.robertsoncollege.com)

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Appendices Appendix A: Attendance Information for Online Instructor-Guided Learning Students in Schools of Business, Technology, and Community Services Robertson’s framework for teaching and learning is called Complementary Learning. For students in programs in the schools of Business, Technology, and Community services, this means that most of the instruction takes place online asynchronously (not in real time). Each week, there will be up to three (3) optional scheduled synchronous (real time) learning opportunities with your instructor.

The live sessions will also be recorded and posted with the course materials.

With Complementary Learning, much of your work is done individually and at various hours of the day (or night!). However, attending classes and participating in the coursework is equally as important as attending classes in a traditional classroom.

Why does Robertson Online track attendance in classes?

Keeping up with coursework and participating in the learning activities will help students be successful in classes. We track attendance for a number of reasons: ●

To know how a student is doing in their course so we can provide support and assistance

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To ensure that students have learned the material they need to complete assignments

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The government regulations for private vocational colleges and student loans require that we keep attendance records for all students.

How do instructors take attendance?

For online classes, attendance isn't based on how many hours you are logged into Brightspace, but whether you are participating in the learning activities and other parts of the course for the week.

Online instructors will mark attendance based on: ●

Student online presence in the course

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Student interaction with course content

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Student interaction with Instructor

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Student interaction with peers

Based on these items, your instructor will mark a student present, competent, some, minimal, or absent. The instructor will mark attendance 2 times a week, on Wednesday and Sunday. If a student has partial attendance on Wednesday it is still possible to have full attendance for the week when it is marked on Sunday by participating in class activities.

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What happens if a student doesn't attend online classes?

The attendance requirements are meant to track a student’s progress through their course to see if they are keeping up with the materials. Working through the class materials will help a student be more successful in the course. Not attending classes will potentially put a student behind in the coursework, requiring more catch-up later on.

In order to help students succeed in their classes, the teams that support students will take a number of steps to help ensure attendance: ●

Our student support team will send a student a friendly reminder by email if they have not logged in to Brightspace in 48 hours. This is just a reminder to take a look at the activities and work that are required for the week.

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The course instructor will send reminders for a student to attend class by doing the class activities or participating in coursework.

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Instructors, the student support team, and Student Academic Advisors may all follow up with a student to offer support, assistance, or information about attendance.

If a student does not respond or isn’t able to continue, they may be withdrawn from the program.

Depending on where the student is in the program, there may still be a financial obligation to pay a portion of the tuition.

What can a student do to keep up with attendance?

To keep up with attendance a student can: ●

Complete the required readings, activities, discussions for the week

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Respond to instructor emails

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Participate in online discussions or groups, if there are any

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Ask the instructor for assistance or explanation about concepts that are unclear or that require more explanation

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Attend and participate in one or more of the synchronous learning opportunities during the week.

How will a student know what their attendance is for the week?

Attendance for each student is recorded in Brightspace by each course instructor. A student can see the attendance for a course by going to My Tools in the Navigation bar at the top of the page and clicking Attendance. Overall attendance information can be found in the student portal.

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Appendix B: Attendance Information for Robertson School of Health Students Why does Robertson track attendance in classes?

Keeping up with coursework and participating in the learning activities will help students be successful in their classes and programs. At Robertson, we track attendance for a number of reasons: ●

To know how a student is doing in their course so we can provide support and assistance.

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To ensure that students are present so they can be successful.

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The government regulations for private vocational colleges and student loans require that we keep attendance records for all students

For virtual classes, attendance isn't based on how many hours students are logged into Brightspace, but whether students are participating in all virtual classroom sessions and learning activities.

Instructors will mark attendance based on: ●

Student online presence in scheduled virtual classes

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Student interaction with course content

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Student interaction with instructor

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Student interaction with peers

Based on these items, an instructor will mark a student as ​present, late, excused absence or unexcused absence.

A student may be given an excused absence if they have a valid reason for missing class and inform their instructor before the start of the class.

A student will be given an unexcused absence if they have no valid reason for missing class and did not inform the instructor before the start of class.

A student will be given a late and/or left early for the amount of time that they were late or left early from their virtual classes. The time increments that a student is not in the virtual class will be automatically added to the student’s attendance percentage.

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ROBERTSON COLLEGE STUDENT GUIDE

What happens if a student doesn't attend virtual classes?

The attendance requirements are meant to track a student’s progress through their course to see if they are keeping up with the materials. The virtual classes are meant to mimic the time that students would normally spend in the classroom on campus. Students must attend the virtual classes and be working on class activities during virtual classroom hours.

Robertson College uses an attendance rate percentage system to keep track of a student’s attendance. A student must maintain a missed rate of under 10% in order to prevent withdrawal from their program. Each time a student is considered late or absent from their virtual class it will contribute to their attendance rate.

In order to help students succeed in their classes, instructors should take a number of steps to help ensure attendance: ●

If a student misses a class without informing the instructor, the instructor will send a follow up email reminding the student of his responsibility to inform the instructor if they cannot attend class.

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Instructors,​the​Student Support Team,​and ​Student Academic Advisors​may all follow up with a student to offer support, assistance, or information about attendance.

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Students with absent rates approaching 10% will be brought to the attention of the Student Review Committee. The Committee will deliberate and decide how to proceed.

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Students with an absent rate of 10% or higher may be withdrawn from their program.

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