Refund Policy

REFUND POLICY

Classification: ​ Responsible: ​

Academic ​

School Managers

Executive Sponsor: ​​

Vice President, Operations and Academics, and Vice President, Growth

Approval Authority: ​

Robertson College Leadership Team

Date First Approved: ​

January 22, 2026

Date Last Reviewed:​

May 14, 2026

Scheduled Review Date: ​ June 1, 2028 A.​

PURPOSE Robertson is committed to a consistent and transparent approach to tuition, fees, and refunds. This policy provides the framework for all fee assessments and outlines the specific conditions under which a student qualifies for a refund. Its purpose is to ensure students have the information they need to make informed decisions about their enrollment, withdrawal, or application.

B.​

SCOPE This policy applies to all students enrolled in a licensed diploma, certificate, microcourse, or English Language course at Robertson College. The policy covers tuition fees paid by the student for that program and any non-tuition fees that are explicitly stated as refundable in the policy.

The scope of the refund policy may be limited by applicable laws or regulations. For example, certain federal financial aid programs may require that the school return a portion of the aid to the government if a student withdraws from the program. In such cases, the school may be required to follow specific refund policies and procedures as dictated by the relevant laws or regulations.

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C.​

DEFINITIONS Term Tuition

Student

Student Record

Registration Fee Program

Withdrawal

Date of Withdrawal D.​

Definition Financial charges imposed on students to attend an institution as a condition of enrollment.

A student is an individual who has applied for admission, is currently enrolled, or has previously been a student at Robertson College.

A Student Record is the information that is contained within a student’s file, which may include personal information, admission, registration, academic, and disciplinary history at Robertson College.

A non-refundable fee paid by domestic and international students upon enrollment.

A series of required courses, including practicum, that lead to a diploma or certificate.

In a higher education context, withdrawal is the formal process by which a student or the college ceases enrollment in a specific course or an entire academic program after enrollment The official date that enrollment has ceased.

POLICY ●​ The official withdrawal date is determined in accordance with the applicable withdrawal policy. ●​ The official withdrawal date is used to determine the percentage of the program completed and the corresponding amount of tuition outstanding or to be refunded to the student. ●​ Reimbursement to the student will occur no later than 30 days from the date of withdrawal. ●​ Refunds will be processed in the same manner as the original payment method.

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E.​

○​ Cash and debit payment refunds will be deposited directly into the student’s Canadian bank account or by wire transfer. ○​ Payments made via government or third-party funding (i.e., student loans and grants) will be refunded to the government or third party.

International students who register for a licensed program but have their visa refused are eligible for a full tuition refund. The international student registration fee will also be refunded, but this is applicable only to eligible students. To qualify, students must submit their visa refusal letter, which must be issued within the last 6 weeks. If the visa refusal letter is older than 6 weeks, the registration fee will be forcibly withheld from the refund.

The specific details of each refund will depend on factors such as the length and cost of the program/course, the student's circumstances, and any relevant regulations or laws governing the contract location.

It is important to note that the refund policy does not cover any other expenses that may be incurred by the student while attending the program, such as room and board, transportation to the college or to practicum sites, and coursework and materials. These expenses are generally the responsibility of the student and are not refundable under the policy.

Application fees, service fees, and miscellaneous fees may be non-refundable depending on the circumstances and length of time enrolled in a specific course program. Please refer to the appendices below for the specifics of those circumstances.

RELATED LEGISLATION Manitoba Private Vocational Institutions Act and Regulations (Manitoba) The Private Vocational Institutions act PDF Alberta Private Vocational Training Act and Regulations Private Vocational Training Act - Open Government (alberta.ca) Private Vocational Training Regulation - Open Government (alberta.ca)

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RELATED POLICIES College Initiated Withdrawal Policy Voluntary Withdrawal Policy

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G.​

POLICY HISTORY

Change Made

Version Number

Policy initially approved

1.0

Signing Authority Date of Signature January 15, 2026

Terena Caryk VP, Operations and Academics

Scott Murray VP, Growth Appendix D and E removed.

2.0

May 14, 2026

Terena Caryk VP, Operations and Academics

Scott Murray VP, Growth

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Appendix A: Tuition Refunds: Manitoba Diploma Programs In compliance with the Private Vocational Institutions Regulation, M.R. 142/2023 Date of withdrawal and amount of program completed

Amount of Tuition Refunded / Retained

0-5 days of the program start date When the institution receives a notice of withdrawal (applies to all students) no later than 5 business days from the program start date.

100% of tuition and all related fees, other than the registration fee.

Up to 20% of the program completed 75% of tuition fees refunded After the program start date, and up to and 25% of tuition fees retained by the College including 20% of instructional hours have been provided.

21% to 50% of the program completed After the program start date, and 21-50% of instructional hours, have been provided.

50% of tuition fees refunded 50% of tuition fees retained by the College

51% or more of the program completed

0% of tuition fees refunded 100% of tuition fees retained by the College

Appendix B: Tuition Refunds: Alberta Diploma Programs In compliance with Tuition refunds | Alberta.ca Date of withdrawal and amount of program completed

Amount of Tuition Refunded / Retained

0-4 days of the program start date When the institution receives a notice of withdrawal (applies to all students) no later than 4 business days from the program start date.

100% of tuition and all related fees, other than the registration fee.

Up to 10% of the program completed 75% of tuition fees refunded After the program start date, and up to and 25% of tuition fees retained by the College

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including 10% of instructional hours have been provided.

11% to 50% of the program completed After the program start date, and 21-50% of instructional hours, have been provided.

40% of tuition fees refunded 60% of tuition fees retained by the College

51% or more of the program completed

0% of tuition fees refunded 100% of tuition fees retained by the College

Appendix C: Tuition Refunds: Micro-Courses and Programs, English Language Program​ Effective after February 1, 2026 Date Request Received and Amount of Amount of Refund Course Completed 1 – 7 days after course start date*

50% refund of tuition

Provided less than 25% of the course content has been accessed.

*Registration fees are non-refundable.

8 days or more after the course start date*

0% refund

*For micro-courses, the course start date is the date of registration due to all micro-courses being automatically accessible to the student upon registration.

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