2017 Annual Report

ANNUAL

REPORT

20 17 St. Louis

STAYING CLOSE IS WHAT MATTERS MOST.

OUR MISSION To provide a home-away-from-home for families of seriously ill children seeking medical treatment in a St. Louis-area hospital.

LETTER

FROM THE CHAIRPERSON Momentum, Fortune and Luck.

As former Chairperson, Felicia Malter, shared last year, we set many high-water marks in 2016 for our charity. That momentum continued throughout 2017, resulting in record revenues and a House occupancy rate of 94%, serving 1,654 families.

Similarly, our Ronald McDonald Family Rooms served 12,318 families and had more than 86,500 visitors, a significant increase over prior years.

And while we are halfway through 2018, our momentum continues!

We have been blessed with so much good fortune.

Our donors provide us the means necessary for us to deliver our promise of providing a home-away-from-home. We do so with great efficiency, effectiveness and impact.

As Thomas Jefferson once said, “I’m a greater believer in luck, and I find the harder I work, the more I have of it.” Similarly, our own Ray Kroc, founder of McDonald’s, commented, “Luck is a dividend of sweat. The more you sweat, the luckier you get.” Our foundation is built on the sweat and effort of an army of volunteers and dedicated staff, with an abundance of passionate committee and board members.

What a powerful combination.

Thank you all for making this all possible,

Steve Pelch, Board Chairperson Ronald McDonald House Charities of St. Louis

2 0 17 BOARD OF DIRECTORS CHAIRPERSON Steve Pelch VICE CHAIRPERSON Deb Vogt TREASURER Jeff Barone SECRETARY Steve Fahrig Karen Baer Dave Brandt Dr. Mary Michaeleen Cradock Greg Diekemper Shawn Dryden Chris Giarla George Gipson, III Lincoln Gray Ed Harmon Bridget Hoy Anthony Irace Alicia Jett Dr. Joseph Kahn Sirus Karimi Tami Keller Tammy Livers Derek Martin Jim Mosby Dave Sadler Keith Schieler Colleen Schoendienst Dave Tornetto

CORE PROGRAMS One of the worst things that can happen to a parent is to learn that their child is sick and needs to be hospitalized. Suddenly, life stops overnight, and the world is full of worry and fear.

For many of these families, there is an added stress: distance. Sometimes the best medical care available is hundreds of miles from home - or more. In addition, families face the financial demands of mounting medical bills, job insecurity and a healing journey that can take months or even years.

This is why Ronald McDonald Houses and Ronald McDonald Family Rooms exist: to keep families close to their seriously ill children.

RONALD McDONALD HOUSE® • Three Houses and eight extended-stay apartments in St. Louis serve as a home-away-from-home for 59 families of seriously ill children each night • Provides the comforts of home to more than 1,600 families per year, including private bedrooms, home-cooked meals, comfortable living areas, a kitchen and laundry facilities • Open 24 hours per day, 365 days per year

RONALD McDONALD FAMILY ROOM® • Four St. Louis-area Ronald McDonald Family Rooms each serve as an oasis inside Mercy Children’s Hospital, St. Louis Children’s Hospital, and SSM Health Cardinal Glennon Children’s Hospital • Provides comfort and care to over 12,000 families each year, with 86,000+ visits annually • Each Family Room is equipped with a kitchen area, complimentary snacks and coffee, showers, laundry facilities, Internet and TV

2017 FINANCIAL REPORT Support and Revenue Special Events and Miscellaneous Promotions Annual Giving Planned Giving McDonald’s/RMHC Funds Lodging Miscellaneous Income In-Kind Donations TOTAL

$842,253 $2,578,881 $29,015 $392,741 $162,921 $39,919 $195,890 $4,241,619*

Expenses Programs General and Administrative Fundraising Unallocated payments to RMHC Global TOTAL

$3,094,127 $431,680 $580,923 $63,851 $4,170,581**

**The information reported in this pie chart does not include any “other income or expense” items which RMHC of St. Louis reports below the net operating income line of the financial statements. Such items include dividends and unrealized losses on investments, interest expense and depreciation expense.

*The information reported in this pie chart does not include any “investment income” revenue, including unreal gain/loss, which RMHC of St. Louis reports below the net operating income line of the financial statements.

4%

Net Assets Net Assets Available for General Use Net Investment in Property and Equipment Board Designated for Endowment Permanently Restricted Net Assets Temporarily Restricted Net Assets TOTAL

2%

1%

$8,695,658 $4,588,602 $617,739 $804,248 $15,329,029

4%

4% 5%

5% 20% 1%

$622,782

14%

9% 10%

30% 57% 74%

60%

Special Events/ Miscellaneous Promotions Annual Giving Planned Giving McDonald’s/RMHC Funds

Lodging Miscellaneous Income In-Kind Donations

Programs

Fundraising

General and Administrative

Unallocated payments to RMHC Global

Net Assets Available for General Use

Permanently Restricted Net Assets

Net Investment in Property and Equipment

Temporarily Restricted Net Assets

Board Designated for Endowment

2017 IMPACT

RONALD MCDONALD FAMILY ROOM

RONALD MCDONALD HOUSE

MERCY CHILDREN’S HOSPITAL

18,537

2,959 FAMILIES SERVED

14,389

ROOM NIGHTS AVAILABLE

17,372

TOTAL VISITS

ROOM NIGHTS OCCUPIED

1,654

94% OCCUPANCY RATE

17 DAYS AVERAGE LENGTH OF STAY

FAMILIES RECEIVED LOW- OR NO-COST HOUSING

88%

42%

OF FAMILIES SERVED WERE FROM MISSOURI OR ILLINOIS

OF FAMILIES HAD INFANTS IN A NEONATAL INTENSIVE CARE UNIT

PATIENTS FROM

15

MEDICAL CENTERS WERE SERVED BY RMHC ST. LOUIS

ST. LOUIS CHILDREN’S HOSPITAL

5,841 FAMILIES SERVED

28,982 TOTAL VISITS

SSM HEALTH CARDINAL GLENNON CHILDREN’S HOSPITAL

3,420 FAMILIES SERVED

17,836 TOTAL VISITS

MEET AUGUST On July 1, 2017, Patrick and Holly Smith welcomed their fourth child, August, into the world. “Auggie,” as he is affectionately called, was born at 27 weeks and 5 days.

Because of his early arrival, the Smith family traveled 75 miles from their hometown of Salem, Illinois, so he could stay in the neonatal intensive care unit (NICU) at St. Louis Children’s Hospital.

“With Auggie being born so early, there were many times we were scared and tired when we left the hospital,” says Holly. “It was great knowing we didn’t have to drive back home to Salem every day.”

Holly, Patrick, and their three daughters stayed at our Ronald McDonald House on Park Avenue for nearly three months until baby August was strong enough to go home. During their stay, the family also found comfort and care inside the Ronald McDonald Family Room at the hospital.

“It was like a short escape from the hospital room,” says Holly, noting that it was especially helpful for her older children by providing them a place to gather, as a family, outside of the NICU – but still just steps away from Auggie.

Although their time in St. Louis was difficult with Auggie being in the hospital, the Smith family was able to find joy throughout their stay.

One of their favorite memories is celebrating their twin daughters’ birthdays at The Magic House.

They also appreciated being able to spend time with other guest families, as well as RMHC staff and volunteers.

“Besides the convenience of being close to our baby, we also made friends and enjoyed many meals,” says Holly. “We were so glad to have a place to stay close to Auggie.”

38,000

Sherwin-Williams

2017 VOLUNTEER HIGHLIGHTS

TOTAL VALUE OF HOURS WORKED*

1,120 MEALS SERVED BY OUR FAMILY DINNER PROGRAM VOLUNTEERS

1,250 ACTIVE VOLUNTEERS

*Hours reflect House, Family Room, and special event hours, and do not include the numerous hours spent by our dedicated committee members or Family Dinner Program volunteers.

Joan Perotti & Glenda Seldin

$917,320

Cushman & Wakefield

World Wide Technology

HOURS OF RECORDED WORK

LETTER

RMHC ST. LOUIS STAFF

FROM THE PRESIDENT

DAN HARBAUGH President

As we closed out 2017, we were finishing the build-out of our new (and fourth) Ronald McDonald Family Room, located at St. Louis Children’s Hospital. This will allow us to serve more families each day.

FRANK COGNATA Vice President, Development

One of the highlights of 2017 was the development and completion of a new long-range plan, which will serve as our roadmap for future growth and improvement.

As you can see by reading this report, 2017 was another incredibly successful year for Ronald McDonald House Charities of St. Louis.

While our revenue streams continue to grow through the generosity of our many donors, friends and participants in our events, our impact on families continues to grow, as well, in all facets of the organization.

CHERI WUERTZ Vice President, Finance JUDY SCHULER Vice President, Operations PAT NEWBY Director, Administration ALISON KASPAR Director, Human Resources MICHELLE BURMANN Senior Manager, Finance ABBY BANDELOW Event Manager VERONICA BIVER House Manager, Park Avenue JENIFER BRAUCKSIEKER House Manager, West Pine COURTNEY FISCHER Manager, Family Room Program IAN LINDQUIST House Manager, West County KATIE NEPUTE Communications Manager LANISHA THOMAS Data Manager MCKENNA COOPER Volunteer Coordinator JACLYN FRENCH Annual Giving Coordinator JANE FOERSTEL Family Room Program Coordinator BARB JARVIS Finance Coordinator LAUREN ST. JOHN Community Relations Coordinator ALLYSSA BOTTINI Assistant House Manager, Park Avenue

Thanks so much for all you do to make the Ronald McDonald House organization such a powerful support system for families.

Always grateful,

CLARE BURKE Assistant House Manager, West Pine KATIE NIMTZ Communications Assistant STEPHANIE PATTON Assistant Family Room Manager LARRY PRY Data Assistant KATIE SMITHSON Assistant House Manager, West County BETH VOEGTLI Human Resources Assistant NICKI ISLAND Receptionist, Park Avenue

Dan Harbaugh, President

Ronald McDonald House Charities of St. Louis

APRIL CUSUMANO Housekeeper, West Pine VICKI RUCKMAN Housekeeper, West Pine JOY TATE Housekeeper, West County

NOT JUST A PLACE TO STAY, BUT A PLACE TO HEAL.

St. Louis

WEST PINE HOUSE | 314-531-6601 4381 West Pine Blvd.

St. Louis, MO 63108 PARK AVENUE HOUSE | 314-773-1100 3450 Park Ave. St. Louis, MO 63104 WEST COUNTY HOUSE | 314-485-0300 300 Ronald McDonald House Ln. St. Louis, MO 63141

www.rmhcstl.com