Annual Report 2016

KEEPING FAMILIES CLOSE

St. Louis

2016 ANNUAL REPORT

LETTER FROM THE CHAIRPERSON As a CPA, I am a numbers person. It is hard for me to look back on 2016 and not focus on the numbers…

• 2016 marked the 35th anniversary of Ronald McDonald House Charities of St. Louis – we were established in 1981 • In 2016 we crossed the $4 million mark in support and revenue dollars raised – led by strong events like our Kids & Clays auction and tournament, which raised $365,000, over $30,000 more than any preceding year • 2016 also marked the 5th anniversary of our Cornerstone Society, which saw 473 members donating over $1.6 million – the highest single year of members and dollars to date I could continue, but suffice it to say, 2016 was a great year! RMHC remains an extremely strong organization due to our generous donors, tireless volunteers and amazing staff.

We started the year with our Park Avenue House closed for a much-needed facelift. Due to hard work and a lot of juggling, we made sure we never missed a beat in serving the families that would have normally stayed at the Park Avenue House. When the House reopened in April 2016, it was better than ever. We have received tremendous feedback about the work that was done to make it more comfortable and welcoming for our families who stay there.

During 2016, we served 12,300 families in our three Family Rooms located in our wonderful St. Louis pediatric hospitals. This represents 1,000 more families than in 2015. The most amazing figure relates to the 7,500 families who visited our Family Rooms and were new to our organization. The power of their experience with RMHC during those interactions and our ability to provide them a respite during long, difficult days is incredible.

It is hard to believe that 2016 marked the end of my nine remarkable years on the RMHC Board of Directors. I will greatly miss the Board, the staff and the amazing volunteers that I have worked with during my time on the board. However, I know, like all those who have served before me, that RMHC is a family that keeps you close, even if you might no longer “live at home.” I believe this is one of the amazing differentiators of our organization, and I look forward to staying in touch with my family and continuing to watch RMHC grow and do amazing things in our community.

Sincerely,

Felicia Malter

Chairperson, 2016 Board of Directors

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2016

BOARD OF DIRECTORS CHAIRPERSON Felicia Malter VICE CHAIRPERSON Steve Pelch TREASURER Steve Holste Karen Baer Dave Brandt Ann Bueler Dr. Mary Michaeleen Cradock Greg Diekemper Shawn Dryden Steve Fahrig George Gipson, III Lincoln Gray Ed Harmon Bridget Hoy Anthony Irace Alicia Jett Dr. Joseph Kahn Sirus Karimi Tami Keller Derek Martin Jim Mosby Lee Renz Dave Sadler Keith Schieler Colleen Schoendienst Brad Seabaugh

OUR MISSION Providing a home-away-from-home for families of seriously ill children

THE HEART OF RMHC These values define for Ronald McDonald House Charities of St. Louis the right course of action as we serve our guest families, volunteers, donors, partners, and team-members.

Through this service, we impact our community and inspire others.

ACCEPTANCE ACCOUNTABILITY HOSPITALITY

We care for others without prejudice and value diversity.

We commit to accepting responsibility for our actions and holding one another to the highest standards.

We welcome everyone as if we are inviting them into our home, while maintaining a professional relationship.

INTEGRITY

We build trust through honesty, sincerity, and mututal respect.

STEWARDSHIP

We safeguard the time, talent, and treasure with which we are entrusted. www.rmhcstl.com

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CORE PROGRAMS RONALD McDONALD HOUSE®

RONALD McDONALD FAMILY ROOM®

• Three Houses and eight extended-stay apartments in St. Louis serve as a homeaway-from-home for 59 families of seriously ill children each night • Provides the comforts of home to nearly 1,500 families per year, including comfortable beds, warm meals, living areas, a kitchen and laundry facilities • Open 24 hours per day, 365 days per year

• The St. Louis-area Family Rooms each serve as an oasis inside Mercy Children’s Hospital, St. Louis Children’s Hospital, and SSM Health Cardinal Glennon Children’s Hospital • Provides comfort and care to over 12,000 families each year, with 60,000+ visits annually • Each Family Room is equipped with a kitchen area, complimentary snacks and coffee, showers, laundry facilities, Internet and TV

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IN JULY 1981, St. Louis Louis St.

Property to the left is purchased • 20 bedrooms

First House Expansion

An expansion takes place to accommodate more families • 14 bedrooms

1996

Second House Expansion

1989

West Pine Boulevard • 8 bedrooms

1984

First Ronald McDonald House opens in St. Louis

1981

CELEBRATING 35 YEARS

Second House opens in St. Louis

First Family Room relocates

2010

St. Louis Children’s Hospital

Third Family Room opens

SSM Health Cardinal Glennon Children’s Hospital (formerly SSM Cardinal Glennon Children’s Medical Center)

2010

Mercy Children’s Hospital

First Ronald McDonald Family Room opens

Mercy Hospital (formerly St. John’s Mercy Medical Center)

2008

Second Family Room opens

2007

Adjacent to West Pine House • 39 bedrooms

2005

Long-term apartment building opens

2003

Park Avenue • 31 bedrooms

The first Ronald McDonald House in St. Louis opened on West Pine Boulevard as an eight-bedroom home. Since that time, we have grown to include three Houses and eight long-term apartments, all of which provide a home-away-fromhome to 59 families each night.

We have also added three Ronald McDonald Family Rooms, located inside three St. Louis-area pediatric medical centers, with plans to open a fourth Family Room in 2017.

2016 marked the 35th Anniversary of Ronald McDonald House Charities of St. Louis, and we certainly had many reasons to celebrate! Most of all, we enjoyed celebrating the St. Louis community for its generosity and support over the past 35 years, as RMHC St. Louis couldn’t have achieved such incredible growth without our wonderful partners.

In July, The Big 550 KTRS hosted a live radio broadcast from our West Pine House to commemorate its opening, and supporters dropped off Wish List donations. Guest families and volunteers enjoyed a celebratory cake while perusing photos documenting the past 35 years.

A parade down West Pine celebrated the opening of St. Louis’ first RMH in July 1981.

Third St. Louis Ronald McDonald House (and 300th in the world) opens

On the campus of Mercy Hospital • 59 bedrooms

RMHC St. Louis celebrated its 35th Anniversary in July 2016.

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2016

FINANCIAL R E P O R T 4% 0%

Support and Revenue Special Events and Miscellaneous Promotions Annual Giving Planned Giving McDonald’s/RMHC Funds Investment Income* Lodging Miscellaneous Income TOTAL

6%

$894,437 $2,116,351 $372,260 $317,650 $276,525 $162,205 $2,285 $4,141,713

22%

8%

Special Events/ Miscellaneous Promotions Annual Giving

9%

Planned Giving McDonald’s/RMHC Funds Investment Income Lodging Miscellaneous Income

51%

*Investment income includes unreal gain/loss.

1%

Expenses Programs General and Administrative Fundraising Unallocated payments to RMHC Global TOTAL

$3,082,044 $426,672 $534,324

13% Programs

11%

General and Administration

$59,113 $4,048,153**

Fundraising Unallocated payments to RMHC Global

**The information reported in this pie chart does not include any “other income or expense” items which RMHC of St. Louis reports below the net operating income line of the financial statements.

Such items include in-kind donations, dividends and unrealized losses on investments, interest expense and depreciation expense.

Net Assets Net Assets Available for General Use Net Investment in Property and Equipment Board Designated for Endowment Permanently Restricted Net Assets Temporarily Restricted Net Assets TOTAL

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75%

5%

16%

$2,360,597 $8,929,007

3%

14%

Net Investment in Property and Equipment Board Designated for Endowment

$2,082,069

Permanently Restricted Net Assets

$617,739 $463,407 $14,452,819

Net Assets Available for General Use

Temporarily Restricted Net Assets

62%

2016 PROGRAM HIGHLIGHTS OUR THREE RONALD MCDONALD HOUSES

17,452 ROOM NIGHTS AVAILABLE

14,838 ROOM NIGHTS OCCUPIED

85% OCCUPANCY RATE

9.5 DAYS AVERAGE LENGTH OF STAY

1,545 TOTAL FAMILIES SERVED BY OUR THREE RONALD McDONALD HOUSES

OUR THREE RONALD MCDONALD FAMILY ROOMS MERCY CHILDREN’S HOSPITAL

ST. LOUIS CHILDREN’S HOSPITAL

2,997

5,349

FAMILIES SERVED

FAMILIES SERVED

13,561

29,427

TOTAL VISITS

TOTAL VISITS

SSM HEALTH CARDINAL GLENNON CHILDREN’S HOSPITAL

3,986 FAMILIES SERVED

18,755 TOTAL VISITS

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MEET OUR GUEST FAMILIES These special children and their families found comfort and care inside a St. Louis-area Ronald McDonald House or Ronald McDonald Family Room in 2016.

GENESIS In May 2016, Genesis and her mom, Vilma, were finally on their way back home to El Salvador.

They had spent the past seven months at the West County Ronald McDonald House while Genesis, who suffered from Vitamin D-Resistant Rickets, underwent several surgeries to straighten her legs at Shriners Hospitals for Children – St. Louis.

While at the House, Genesis spent time making friends with other children, volunteers, and the RMHC staff. She became particularly close to our resident therapy dog, Frankie.

Since returning home, Genesis has continued to recover, spending her days playing, going to school and enjoying being a 7-year-old!

THE MASSONI FAMILY Michael Massoni was diagnosed with an intestinal disorder called Hirschsprung’s Disease shortly after he was born.

As a result, he spent a month at Mercy Children’s Hospital, where he also underwent several surgeries.

During this uncertain time, Michael’s parents, Andy and Jennifer, relied on the Ronald McDonald Family Room to stay by his side. Even though they lived a short drive away in Maryland Heights, the Family Room saved them trips to and from home by providing both the essentials and helpful pick-me-ups, like coffee and snacks.

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THE LOWERY FAMILY Rashawn, 16, and his mother, Joanie, called our House on Park Avenue “home” for six weeks in 2016.

After becoming blind in his right eye, Rashawn was airlifted to St. Louis Children’s Hospital, where he endured two craniotomy surgeries and several weeks of radiation treatments for a mass on his optic nerve.

Rashawn’s 12 siblings took turns traveling to St. Louis to visit him and were able to stay at the RMH, too. “Being able to see his brothers and sisters was really helpful,” says Joanie.

THE ARNOLD FAMILY Samantha and Lucas Arnold discovered that their son, Ezekiel, would be born with spina bifida, a condition in which a baby’s spine does not develop properly, when Samantha was just 18-weeks pregnant.

In 2016, the Arnolds traveled from their hometown of Pekin, Illinois, to St. Louis, where Samantha underwent fetal repair surgery.

The Ronald McDonald House on Park Avenue became their home-away-from-home during Samantha’s recovery and continues to provide comfort and care when their family travels to St. Louis for Ezekiel’s medical care.

“Traveling back and forth can be a major hardship,” says Samantha, “but having the Ronald McDonald House is such a blessing.”

2016 VOLUNTEER HIGHLIGHTS

38,000 HOURS OF RECORDED WORK

$828,020 TOTAL VALUE OF HOURS WORKED*

1,036 MEALS SERVED BY OUR FAMILY DINNER PROGRAM VOLUNTEERS

1,200

ACTIVE VOLUNTEERS *Hours reflect House, Family Room, and special event hours, and do not include the numerous hours spent by our dedicated committee members or Family Dinner Program volunteers.

To honor and remember their son, Chase, who passed away in June 2015, Christie and Jeremy Elmendorf hosted a gathering on what would have been his first birthday. They asked friends and family to bring donations for Ronald McDonald House Charities of St. Louis because of the time they spent in the Ronald McDonald Family Room at Mercy Children’s Hospital after Chase was born. As a result, they collected hundreds of generous donations, which filled the lobby of our West County House and helped RMHC serve families throughout 2016.

Above, top: Volunteers from Ameren participated in a service day at our Park Avenue Ronald McDonald House in April 2016. Above, bottom: Bruce and Mitsy Daniels, who stayed at the Ronald McDonald House, hosted the 1st Annual Ride for Kyia fundraiser in 2016 in memory of their granddaughter. In total, they raised more than $3,200 for RMHC St. Louis.

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DID YOU KNOW? Children whose families stay at Ronald McDonald Houses tend to be the sickest, have traveled the farthest distances for care, and spend the longest time in the hospital. Our Houses allow families to access the best medical care for their child, no matter how far away from home.

Here are some more interesting facts about Ronald McDonald House Charities and why our organization is integral to the pediatric health care community.

38% OF FAMILIES WHO STAYED AT ONE OF OUR RMH LOCATIONS IN 2016 HAD INFANTS IN A NEONATAL INTENSIVE CARE UNIT.

AT LEAST ONE RMHC PROGRAM PROVIDES CARE FOR FAMILIES BEING SERVED AT

89% OF TOP CHILDREN’S HOSPITALS WORLDWIDE.

RMHC ST. LOUIS CHILDREN RECEIVED TREATMENT AT

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DIFFERENT MEDICAL CENTERS THROUGHOUT THE ST. LOUIS AREA IN 2016.

RMHC FAMILIES TRAVEL TO ST. LOUIS FROM ALL OVER THE U.S. AND WORLD; HOWEVER,

80% ARE FROM EITHER MISSOURI OR ILLINOIS.

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93% 94%

OF HOSPITAL ADMINISTRATORS AGREE THAT RONALD MCDONALD HOUSES REDUCE PARENTAL STRESS, AND AGREE THEY REDUCE COSTS FOR FAMILIES.

LETTER FROM THE PRESIDENT

This Annual Report and Felicia’s letter do an excellent job of highlighting the fantastic numbers produced in 2016.

And as someone who is not as strong a numbers person, I rely on great Board and Committee members like Felicia to always make sure our numbers in all facets of the organization remain strong, grow each year and are challenged to be even better.

But, even someone who is not a “numbers guy” can add up all the wonderful things that took place in 2016 for our organization.

Our milestone 35th year epitomized the strength and depth of our organization.

Numbers aside, the dedication, commitment, leadership and precious gift of time from our army of volunteers, Board members, donors and staff allows us to continue to provide support and comfort to thousands and thousands of families each year.

Being a part of this group of people and this organization is an incredible honor and inspiration to work harder and more diligently to ensure we maximize the many gifts and support we receive.

As you read this Annual Report, the numbers do not lie. We are blessed to have you and so many others as a key part of our organization. Thanks for your friendship. We value it greatly.

With Gratitude,

RMHC ST. LOUIS

STAFF

DAN HARBAUGH President CHERI WUERTZ Vice President, Finance FRANK COGNATA Vice President, Development PAT NEWBY Director, Administration JUDY SCHULER Director, Operations ALISON KASPAR Director, Human Resources MICHELLE BURMANN Senior Manager, Finance ABBY BANDELOW Event Manager VERONICA BIVER House Manager, Park Avenue JENIFER BRAUCKSIEKER House Manager, West Pine COURTNEY FISCHER Manager, Family Room Program IAN LINDQUIST House Manager, West County KATHY McDERMOTT Data Manager KATIE NEPUTE Communications Manager JACLYN FRENCH Annual Giving Coordinator BARB JARVIS Finance Coordinator LAUREN ST. JOHN Community Relations Coordinator LIZZIE POE Assistant House Manager, Park Avenue CLARE BURKE Assistant House Manager, West Pine NICKI CASTRIANNI Assistant House Manager, West County CRISTA DILLINGER Communications Assistant GINNY KAPPEL Human Resources-Volunteer Assistant KERRY O’BRIEN Assistant House Manager, West Pine LIZZIE POE Assistant House Manager, Park Avenue LARRY PRY Data Assistant BRITTANY RILEY Family Room Assistant Manager NICKI ISLAND Receptionist, Park Avenue

Dan Harbaugh RMHC St. Louis President

APRIL CUSUMANO Housekeeper, West Pine VICKI RUCKMAN Housekeeper, West Pine JOY TATE Housekeeper, West County

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ABOUT RMHC ST. LOUIS Love lives here. Ronald McDonald House Charities® of St. Louis provides a home-away-fromhome for families of seriously ill children traveling to St. Louis for medical treatment.

There are three Ronald McDonald Houses® in St. Louis. Our first House was built on West Pine Blvd. near St. Louis Children’s Hospital in 1981. In 1996, we opened a second House on Park Ave. near SSM Health Cardinal Glennon Children’s Hospital. In 2003, eight long-term apartments were added, adjacent to the West Pine House. In 2010, RMHC St. Louis opened its third Ronald McDonald House — and the 300th in the world — on the campus of Mercy Children’s Hospital. The three Houses provide affordable or no-cost lodging for up to 59 families every night of the year.

RMHC St. Louis also operates three Ronald McDonald Family Rooms®, which are located inside Mercy Children’s Hospital, St. Louis Children’s Hospital and SSM Health Cardinal Glennon Children’s Hospital. Each of these rooms serves as an oasis within the hospital, offering both local and out-of-town families the essential comforts of home, including hot showers, laundry facilities, snacks, television, Internet access and a quiet place to relax. More than 80 families a day find comfort and care in our three Ronald McDonald Family Rooms, which are open 12 hours a day, 365 days a year, and are staffed by volunteers.

For more information about Ronald McDonald House Charities® of St. Louis, including financial information, such as audited financials and our Form 990, as well as the services we provide, please visit www.rmhcstl.com or call 314-773-1100.

CONTACT US WEST PINE RONALD McDONALD HOUSE 4381 West Pine Blvd.

St. Louis, MO 63108 314-531-6601

CONNECT WITH US facebook.com/rmhcstl twitter.com/rmhcstl or @rmhcstl instagram.com/rmhcstl or @rmhcstl

PARK AVENUE RONALD McDONALD HOUSE 3450 Park Ave. St. Louis, MO 63104 314-773-1100 WEST COUNTY RONALD McDONALD HOUSE 300 Ronald McDonald House Ln. St. Louis, MO 63141 314-485-0300

St. Louis WWW.RMHCSTL.COM