2019 Annual Report

ANNUAL

REPORT

20 19 St. Louis

OUR FAMILIES FEEL EVERY EMOTION, EXCEPT ONE: LONELINESS

OUR MISSION To provide a home-away-from-home for families of seriously ill children seeking medical treatment in a St. Louis-area hospital.

LETTER

FROM THE CHAIRPERSON 2019 was a hallmark year for Ronald McDonald House Charities of St. Louis. More than 700 families with sick children benefited from The House that Love Built through stays at one of our three Houses or eight long-term apartments. Each of these families received care, comfort and compassion during their time of need.

An additional 9,000 families found respite in one of our four inhospital Ronald McDonald Family Rooms this year. In each of these special rooms, they were able to find a smiling face, take a quick shower, or grab a hot cup of coffee whenever they needed a break from their day. All told, we had the honor of serving almost 100,000 individual visitors in our Houses and Family Rooms this year!

None of this would have been possible without the dedication and generosity of our volunteers and donors. More than 1,500 volunteers donated over 38,000 hours of service through serving on one of our committees, helping with repairs, and staffing our Family Rooms. Over $4 million was raised in support of our core programs through gifts from more than 10,000 individuals and organizations. In fact, we had record-breaking years in both our special events and annual giving fundraising efforts!

Despite all of these successes, each year brings with it a unique set of challenges.

In 2019, we were able to re-open the West Pine Ronald McDonald House after several months of closure due to mold. Throughout that difficult time, we never lost sight of our mission and commitment to family-centered care.

As we look to 2020, it is clear that we have a difficult road ahead. However, as the world deals with change, Ronald McDonald House Charities of St. Louis remains a constant. We provide comfort and support to families of seriously ill children when they need it most.

Ronald McDonald House Charities stands on a solid foundation built over the years by our generous donors, volunteers and dedicated staff. We look forward to continuing this journey with you and serving families in their time of greatest need.

All the best,

Deb Vogt Board Chair

2019 BOARD OF DIRECTORS CHAIRPERSON Deb Vogt VICE CHAIRPERSON Jeff Barone TREASURER Bridget Hoy SECRETARY Keith Schieler Karen Baer Steve Beshore Dave Brandt Dr. Mary Michaeleen Cradock Greg Diekemper Shawn Dryden Joan Elhoffer Steve Fahrig Bev Garner Chris Giarla Mark Heffernan Anthony Irace Alicia Jett Dr. Joseph Kahn Ryan Kuryla Steve Malter Jim Mosby Michele Muscarella-Harmon Jill Oller Tim Reeves Nolan Ruiz Dave Tornetto

CORE PROGRAMS One of the worst things that can happen to a parent is to learn that their child is sick and needs to be hospitalized. Suddenly, life stops overnight, and the world is full of worry and fear.

For many of these families, there is an added stress: distance. Sometimes the best medical care available is hundreds of miles from home - or more. In addition, families face the financial demands of mounting medical bills, job insecurity and a healing journey that can take months or even years.

This is why Ronald McDonald Houses and Ronald McDonald Family Rooms exist: to keep families close to their seriously ill children.

RONALD McDONALD HOUSE® •

•

•

Three Houses and eight extended-stay apartments in St. Louis serve as a home-away-from-home for 59 families of seriously ill children each night Provides the comforts of home to more than 700 families per year, including private bedrooms, home-cooked meals, comfortable living areas, a kitchen and laundry facilities Open 24 hours a day, 365 days per year

RONALD McDONALD FAMILY ROOM® •

• •

Four St. Louis-area Ronald McDonald Family Rooms serve as an oasis inside Mercy Children’s Hospital, St. Louis Children’s Hospital, and SSM Health Cardinal Glennon Children’s Hospital Provides comfort and care to over 9,000 families each year, with 90,000+ visitors annually Each Family Room is equipped with a kitchen area, complimentary snacks and coffee, showers, laundry facilities, Internet and TV

2019 FINANCIAL REPORT Support and Revenue Special Events and Miscellaneous Promotions Annual Giving Planned Giving McDonald’s/RMHC Funds Lodging Miscellaneous Income In-Kind Donations Capital Campaign TOTAL

$891,153 $2,746,335 $105,642 $305,814 $137,865 $1,034 $302,877 $75,189 $4,565,909*

Expenses Programs General and Administrative Fundraising TOTAL

$3,114,444 $617,790 $953,741 $4,685,975**

**The information reported in this pie chart does not include any “other income or expense” items which RMHC of St. Louis reports below the net operating income line of the financial statements. Such items include dividends and unrealized losses on investments, interest expense and depreciation expense.

*The information reported in this pie chart does not include any “investment income” revenue, including unreal gain/loss, which RMHC of St. Louis reports below the net operating income line of the financial statements.

Net Assets Net Assets Available for General Use Net Investment in Property and Equipment Board Designated for Endowment Permanently Restricted Net Assets Temporarily Restricted Net Assets TOTAL

2%

<1% 2%

4%

3%

$527,850 $11,052,324 $3,540,484 $617,739 $564,722 $16,303,119

3%

7% 2%

20%

7%

20% 22%

13%

67%

60%

Special Events/ Miscellaneous Promotions

Lodging

Annual Giving

Miscellaneous Income

Planned Giving

In-Kind Donations

McDonald’s/RMHC Funds

Capital Campaign

Programs General and Administrative

Fundraising

68%

Net Assets Available for General Use

Permanently Restricted Net Assets

Net Investment in Property and Equipment

Temporarily Restricted Net Assets

Board Designated for Endowment

2019 IMPACT

RONALD MCDONALD FAMILY ROOM

RONALD MCDONALD HOUSE

MERCY CHILDREN’S HOSPITAL

2,494

19,598

FAMILIES SERVED

14,488 TOTAL VISITS

ROOM NIGHTS AVAILABLE

18,130

ST. LOUIS CHILDREN’S HOSPITAL ( TWO FAMILY ROOMS )

4,792

ROOM NIGHTS OCCUPIED

743

93% OCCUPANCY RATE

20 DAYS AVERAGE LENGTH OF STAY

FAMILIES RECEIVED LOW- OR NO-COST HOUSING

78%

45%

OF FAMILIES SERVED WERE FROM MISSOURI OR ILLINOIS

OF FAMILIES HAD INFANTS IN A NEONATAL INTENSIVE CARE UNIT

PATIENTS FROM

9

MEDICAL CENTERS WERE SERVED BY RMHC ST. LOUIS

FAMILIES SERVED

37,344 TOTAL VISITS

SSM HEALTH CARDINAL GLENNON CHILDREN’S HOSPITAL

1,357

14,104

FAMILIES SERVED

TOTAL VISITS

96,223 TOTAL VISITORS TO THE FOUR ST. LOUIS-AREA RONALD MCDONALD FAMILY ROOMS

WHERE THEY ARE NOW: SARAH RUHL REFLECTS ON HER TIME AT THE RONALD MCDONALD HOUSE On September 7, 2003, Sarah Ruhl went into labor three and a half weeks early. Her son, Elias, was born prematurely in Iron County, Missouri. As a new mother, Sarah was overwhelmed to hear that her baby would need to be air lifted to St. Louis Children’s Hospital as soon as possible. In the midst of transport, Sarah held her son for a brief moment before the team of medical professionals prepared him for the flight. It would not be until Elias was two weeks old that she could hold him again.

Shortly after watching Elias leave for St. Louis, Sarah discharged herself from the hospital - against her doctor’s request - and followed her son. She was determined to be at her son’s side, even if that meant traveling over 100 miles away from her home in Ironton, Missouri.

Over the next five weeks, Elias remained in the Neonatal Intensive Care Unit as doctors monitored the progress of his developing lungs. It was a difficult time for Sarah, but thankfully, she found a home-away-from-home just down the street at the Ronald McDonald House on West Pine Boulevard.

During her stay at the West Pine House, Sarah enjoyed the view of the Cathedral Basilica of Saint Louis out her window, receiving a thoughtful care basket with snacks and a crossword puzzle from volunteers, and attending a bingo night with fellow RMHC families. She also appreciated the shuttle bus rides to and from the hospital.

“I couldn’t be more thankful for the kindness I received,” says Sarah. “Having a bed and meals mean so much when you are so far from home.”

Today, Elias is a healthy 16-year-old sophomore in high school. He aims to help others by joining the U.S. Coast Guard after he graduates. Sarah is proud of her son’s journey and grateful for the opportunity to stay close when it mattered most at RMHC St. Louis.

“The volunteers were so helpful, and it made me feel like I was at a home-away-from-home,” Sarah says. “I wish I could remember their names, because there are so many people I would like to thank.”

38,550

Airmen from Scott Air Force Base

2019 VOLUNTEER HIGHLIGHTS

$980,327 TOTAL VALUE OF HOURS WORKED*

1,158 MEALS WERE PROVIDED BY OUR MEALS FROM THE HEART PROGRAM VOLUNTEERS

1,500

Cole's Crew

The LoneRider's Annual Chase It 4 Charity Event

HOURS OF RECORDED WORK

*Hours reflect House, Family Room, Committee and Special Event Volunteer hours, and do not include the numerous hours spent by our dedicated Meals from the Heart Program or Service Group volunteers.

McDonald's

ACTIVE VOLUNTEERS

LETTER FROM THE PRESIDENT 2019 was a very unique year. We started off the year in a challenging way with our West Pine House completely shut down in the midst of being put back together after discovering mold throughout both of the buildings in October of 2018.

This was a very difficult and discouraging situation to deal with, but as is always the case at the Ronald McDonald House, we overcame this setback.

In March, we began accepting families back into the West Pine House. As we moved through the year, we began picking up great momentum. Our annual Golf Tournament and Dinner Auction surpassed our longtime goal of raising over $1 million dollars.

Additionally, our efforts to build a new 70-bedroom Ronald McDonald House began moving along in a very positive manner. We were close to finishing off all the design and layout components of the new House and as the year came to an end, we were starting to put together the infrastructure for a Capital Campaign.

RMHC ST. LOUIS STAFF DAN HARBAUGH President CHERI WUERTZ Vice President, Finance JASON HUFF Vice President, Development JUDY SCHULER Vice President, Operations PAT NEWBY Director, Administration ALISON KASPAR Director, Human Resources RICH RODGERS Director, Facilities VERONICA BIVER Senior Manager, Family Services MICHELLE BURMANN Senior Manager, Finance KATIE NEPUTE Senior Manager, Communications ABBY MAUER Event Manager KELSEY CRIPE Family Services Manager, West Pine COURTNEY FISCHER Manager, Family Room Program JACOB MCGUIRE Family Services Manager, West County LAUREN ST. JOHN Individual Giving Manager LANISHA THOMAS Data Manager MCKENNA COOPER Volunteer Coordinator

Our year-end Home Away from Home appeal set a new record as well, raising more than $916,000. As we move into 2020, we look forward to launching our Capital Campaign and maybe even breaking ground on the new Ronald McDonald House.

MALLORI GREEN Community Relations Coordinator

As you read through this report, you will see the incredible impact our organization has had on so many families through our three Houses and four Family Rooms in 2019.

CLARE BURKE Asst. Family Services Mgr., West Pine

We thank you for your friendship and support of the Ronald McDonald House.

Always grateful,

COURTNEY BRADSHAW Family Room Program Coordinator BARB JARVIS Finance Coordinator ALLYSSA BOTTINI Asst. Family Services Mgr., Park Avenue ANDREA PRUITT Asst. Family Services Mgr., West County MAKAYLA JOHNSON Assistant Family Room Manager LAUREN BRYANT Administrative Assistant KATIE LAYMAN Communications Assistant LARRY PRY Data Assistant

Dan Harbaugh, President Ronald McDonald House Charities of St. Louis

EMILY KOHLBERG Human Resources Assistant NICKI ISLAND Receptionist, Park Avenue SHANNON BROADWAY Housekeeper, Park Avenue APRIL CUSUMANO Housekeeper, West Pine VICKI RUCKMAN Housekeeper, West Pine JOY TATE Housekeeper, West County

RMHC GIVES FAMILIES WHAT THEY NEED MOST - EACH OTHER

St. Louis

WEST PINE HOUSE | 314-531-6601 4381 West Pine Blvd.

St. Louis, MO 63108 PARK AVENUE HOUSE | 314-773-1100 3450 Park Ave. St. Louis, MO 63104 WEST COUNTY HOUSE | 314-485-0300 300 Ronald McDonald House Ln. St. Louis, MO 63141

www.rmhcstl.com