Apartment News - April/May 2018

The official publication of the Arizona Multihousing Association

Early termination, senior living

Honoring our AMA Tribute Award finalists

Q&A William Ray, CSC ServiceWorks

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Dustin Lacey, MarkTaylor Residential Lesa LaRocca, Avenue 5 Residential Pam McCarthy, Fairfield Residential Omar Mireles, HSL Asset Management April Morris, Cox Communications Melanie Morrison, MEB Mangement Services Laura Mros, For Rent Media Solutions BOARD OF DIRECTORS Gloria Munoz, Maricopa Heidi Andersen, Cort County Housing Business Services Kevin Ransil, JLB Partners/ Elizabeth Beaulieu, JLB Residential Quarterpenny Management Erica Reinke, Camden Krisanne Beckstead, Picerne Property Trust Real Estate Group Rich Renta, Weidner Lesley Brice, MC Residential Apartment Homes-Arizona Reid Butler, Butler German Reyes, Tiempo Housing Company John Rials, Western ​Sue Campbell, Redi Carpet Wealth Capital John Carlson, MarkLisa Rosenfeld, HSL Asset Taylor Residential Management Bry Carter, Apartments.com Stacey Searl, Weidner - Powered by CoStar Mark Schilling, MEB Linda Coburn, NexMetro Mangement Services Development Andrina Shields, Greystar Scott Cook, Shelton-Cook Real Estate Partners.

Real Estate Services, Inc. Christina Shipley, Dunlap Stacey Deal, Kay-Kay Realty & Magee Kimberly Fitch, Nicolosi Michelle Sinclair, MC & Fitch, Inc. Residential Shelly Griggs, Baron Properties Justin Steltenphol, P.B. Robert Hicks, Alliance Bell Companies Residential Company Tammi TupperDimmig, Redi Carpet Scott Hines, PEM Real Estate Group Bob Venberg, PEM Real Estate Group Michelle Howland, Blue Steel Security Luis Verger, Shelton-Cook David Kotin, Kay-Kay Realty Real Estate Services, Inc. Jim Kowalski, Kowalski Debbie Willis, P.B. Bell Construction Companies Jeff Krohn, Alliance Mark Zinman, Williams, Residential Company Zinman & Parham, PC EXECUTIVE COMMITTEE Chair, Amy Smith Montoya, Bella Investment Group Vice Chair, Nicole Wray, Greystar Real Estate Partners Secretary, Wendy Weiske, Dunlap & Magee Treasurer, Kim Pacheco, Scotia Group Management Imm. Past Chair, Chris Evans, HSL Asset Management AMC Exec., Adam Greco, Burns Pest Elimination

Courtney Gilstrap LeVinus Interim President and CEO clevinus@azmultihousing.org Erika McDowell Director of Operations emcdowell@azmultihousing.org Phone: 602-296-6210 Michelle Rill Director of Membership, Events & Education mrill@azmultihousing.org Phone: 602-296-6205 Lauren Romero Tucson Area Association Executive lromero@azmultihousing.org Phone: 520-323-0643 Fax: 520-447-7747 Melissa Balletta Events and Education Administrator mballetta@azmultihousing.org Phone: 602-296-6209 Todd Bradford Membership Benefit Services Manager tbradford@azmultihousing.org Phone: 602-377-2553 Aine Fitzgerald Coleman Community Outreach Coordinator acoleman@azmultihousing.org Phone: 602-296-6204

www.azmultihousing.org

Lisa Garcia Membership Administrator lgarcia@azmultihousing.org Phone: 602-296-6202 Sharon Hosfeld Manager of Community Outreach & Smoke-Free Community Coordinator shosfeld@azmultihousing.org Phone: 602-296-6214 Deanna Jordan Manager of Membership and Business Development djordan@azmultihousing.org Phone: 602-296-6212 Amanda Perkumas Assistant to Tucson Area Association Executive aperkumas@azmultihousing.org Phone: 520-323-0643 Kyle Simplot Accounting and Operations Manager kyles@azmultihousing.org Phone: 602-296-6207 Cassidy Campana Apartment News Editor & Communications Consultant cassidy@arizonastrategies.com Phone: 602-770-6014

Advocate! Educate! Lead!

Advocating to impact our legislative future This year’s National Apartment Association’s Advocate conference focused on some of the key issues impacting our sector at the local and national levels. Housing, affordability, cybersecurity, insurance and infrastructure impact every company involved with the AMA. We are fortunate to have a powerful lobbying team at the national level, but our local voices – the meetings with our representatives where we can share impactful stories from the business owners’ perspective - are critical to the success and influence of that voice.

These visits help us build relationships and educate our policymakers and their staffs about key issues. I hope more of us will engage locally and nationally.

Advancing technology to improve our communication future This month, we are migrating our Apartment News magazine into a digital platform.

Your Board has prioritized technology use as a way to build stronger connections to our members. This move to a digital publication will allow us to share more content with more users. Now every member, and their teams, can access the publication and sign up for direct delivery. Over time, it will also allow more of our members to share their news, business innovations and leadership ideas, as well as connect to the AMA’s programs!

Celebrating leaders who take us into the future This issue focuses on the Tribute Award finalists for 2018. We will celebrate all the nominees at our upcoming Tributes dinner. Tributes takes our in-house recognition programs to the next level by sharing the success of our team members with the association as a whole. If you have a finalist included in this year’s honorees, be sure to share this edition with the rest of your company and start celebrating leadership at your company today!

— Amy Smith Montoya, AMA Board Chair, Bella Investments

Working on what matters most Congratulations to all our 2018 AMA Tribute Award Finalists.

We can’t wait to celebrate you and all the nominees at the Annual Tribute Award dinner on Friday, May 11. It is going to be an outstanding evening honoring the best in the industry.

Our Arizona NAA delegates were in Washington, DC last month meeting with members of congress and learning about the possible threats to the industry. It is always a great reminder of the impact the government can have on our industry and why we must show our strength in numbers. It was wonderful seeing the hundreds apartment industry professionals from all over the United States working in a single united voice in support of our industry. If you have not attended the NAA Advocate conference, it is an event everyone should attend at least once in their apartment career.

As you will notice in the Legislative Update Governor Doug Ducey recently signed our AMA bill (SB1376 – Abandoned Personal Property). This was a team effort nine months in the making. This past summer AMA members formed a task force to review the issue of abandoned personal property including pets. After several meetings the task force proposed changes to the Government Affairs Committee and the AMA Board of Directors. We were fortunate to secure Senator and Majority Whip Gail Griffin as our bill sponsor. Three amazing AMA members—Mary Schramm, Christopher Walker and Mark Zinman—all testified in support of the bill. Mary even appeared on the local news and was quoted in the newspaper! Thank you for Mary, Chris and Mark for your time and energy to help pass this critical legislation.

— By Courtney Gilstrap LeVinus, AMA Interim President/CEO April/May 2018 | Apartment News

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April/May 2018 www.azmultihousing.org

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BY ADAM GRECO, AMC CHAIR

T

he striking black and white exterior, with orange accents, give an idea of the level of sophistication and luxury behind the walls of The TOMSCOT. The highly anticipated community opened in August of 2016 in the popular Old Town Scottsdale area, near ASU’s Sky Song, on Scottsdale Road. The community, owned and developed by Connell Real Estate and Development, and managed

by Greystar Real Estate Partners (Greystar), offers 278 apartment homes in the four-story, A+ midrise.

The TOMSCOT lives more like a Scottsdale resort, than a multifamily community. Towel Service is offered for residents enjoying the two sparkling resort-style pools (heated and chilled), jacuzzi, and private cabanas. There’s plenty of places to relax in wave loungers, under umbrellas or to gather around the fire pits.

Shared bike services are especially popular in this part of the city, but for residents who want to work out at home, there are fitness classes in their 2-story fitness center featuring Peloton bikes. The 10-bike spin room and yoga room also draw many residents into the fitness center.

The rock wall prepares residents for hikes on Camelback and beyond. Novices and pros alike can hone their golf skills with the golf simulator. For those looking for something more intense, there’s a mixed martial arts room and boxing areas.

Designed for connections, there’s a

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Apartment News | April/May 2018

bar lounge, and business center, along with a full-size kitchen in the Club Room for special events. Four-legged friends are most welcome at The TOMSCOT. In fact, the community includes a dog park, an agility course and a grooming station. The community offers live/ work floor plans for entrepreneurs and tele-commuters.

Nearly 90 AMA members attended the open house meeting at The TOMSCOT and enjoyed a hosted bar and catering.

Nearly half of the attendees of this meeting were either first time AMC visitors or new members.

Kaysie Kiefer, Community Manager, spoke to the members about the many amenities the community has to offer and supplied private tours to guests in attendance. She was joined by team members Sarah O’Daniel, Regional Property Manager, and Jeanette Johnson, Regional Property Manager, who gave an overview on Greystar’s operations nationwide and their global expansion with development and ownership interests in the United States, Mexico, Netherlands, Spain and the UK. Greystar’s portfolio includes more than 435,000 units in the US. In 2017, the company added 18 properties to its Arizona portfolio, which now includes 81 communities with 22,474 units under management.

Celebrating their 25th year, they are currently the largest multifamily management company in the nation. In

2017, Greystar completed the largest industry transaction with the $4.4 billion acquisition of Monogram Residential Trust.

Rod Wilson, Regional Maintenance Manager, expressed his gratitude for the company’s vendor partners and credited them with their current success. He also spoke on the importance of relationships and how the AMA associate members are the key component of providing goods and services.

Greystar continues to give back to the community in a variety of ways.

Stephanie Schrier-Proud, Management Support Administrator, and Meaghan Ferguson, Management Coordinator, shared news about the successful Greystar Desert Open, which raised over $87,000 to benefit Camp Hope and the PTSD Foundation of America. Thanks to Stacey Hogue, Director of Real Estate for Greystar, and her entire team for their hosting of this very special evening.

Gift cards were awarded to trivia winners throughout the evening. The winner of the lunch raffle was Rob Bivens from Symmons, and he will enjoy a lunch with Dave Vanek, Director of Construction and Renovation at Greystar. The proceeds of the raffle benefit the Julie Hurst Scholarship Fund.

Adam Greco is the director of commercial sales with Burns Pest Elimination. He can be reached at (602) 971-4782 and adamg@burnspestelimination.com.

www.azmultihousing.org

LEGISLATIVE UPDATE

State lawmakers grinding out legislative session AMA bill on abandoned property signed into law

BY COURTNEY LEVINUS & JAKE HINMAN

A

s far as excitement goes, the 2018 Legislative Session has not been a disappointment. At the time of our last update we knew about the State’s plans for investing in K-12 education, combatting the opioid crisis, and reducing prison recidivism rates. What we did not know was that Yuma Representative Don Shooter would be expelled from the House, Debbie Lesko would win the Republican Congressional Primary, and the Legislature would find itself in a tizzy over how to use increased state revenues.

As for AMA, we began the 2018 session with two primary policy goals: protecting

the multi-housing industry from harmful regulations and preserving key development incentives for the industry. We believe that we are well on our way to achieving those goals.

This year we placed the majority our focus on two policy areas: The Landlord Tenant Act and Government Property Lease Excise Tax (GPLET).

S.B. 1376: Landlord Tenant Act; Personal Property We are pleased to report that the AMA’s proactive bill, SB1376, related to abadoned property, has been signed into law

by Governor Doug Ducey and will become effective 90 days after the end of the

JULIE HURST SCHOLARSHIP APPLICATIONS DUE IN MAY For the past few years, The Big Hearts Committee has been working to raise funds for The Julie Hurst Scholarship Fund and ensure that the fund will be sustainable for the future.

This year, the AMA will award the first college scholarships.

All AMA members, their employees and immediate family members may apply for the scholarship and the dollars can be used for any Arizona secondary education institution, including community colleges and technical programs. Scholars may be full or part-time students.

Applicants will need to know their AMA member identification number.

This scholarship fund is administered by the Arizona Community Foundation. After the first scholarship is awarded to an individual, additional

In 2012, the AMA lost a longtime friend and valued board member. Julie Hurst, a senior vice president with Riverstone Residential, passed away unexpectedly leaving behind a husband and two young children. To honor her memory, the AMA Board of Directors created the Julie Hurst Scholarship Fund to support the education of those in, or from, our industry.

››Story continues on Page 11

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About Julie Hurst:

session. Be on the lookout for a member guidance memo.

The bill modifies the Landlord Tenant Act in several ways: •Asserting that abandoned animals may be immediately removed and released to a shelter or boarding facility; •Allowing the landlord to remove and dispose of any property, including perishable items, that are contaminated or may be considered a biohazard or health and safety issue; •Asserting that a landlord will hold abandoned personal property for a period of fourteen days following a writ of

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Apartment News | April/May 2018

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Celebrating top performers with Tribute Awards

T

he interviews for Tribute Awards moved very quickly during the months of January and February. Finalists had the opportunity to share their stories with colleagues after their judging panels in a taped video with the AMA team to highlight their work and Tributes experience. These videos are available online at http://www.azmultihousing. org/ama-tv.html For weeks, the AMA Tribute Award judges meet with hundreds of finalists to learn more about how these professionals are raising the bar in their communities through their work on property, with prospects and with residents. It can be a study in best practices and in leadership. The judges learn more about how people are building strong teams and delivering financial results for their companies.

The Tribute Awards honor the work of individuals and of teams, in the Valley and around ArizonaIt also recognizes the work of those closest to the residents served, professionals on the housekeeping and maintenance teams. Categories to thank the industry’s top partners and volunteers

include many familiar names who dedicate their time to helping build the apartment sector and invest back into the nonprofit community to support families in need around the state. These partners stand as leaders for the future of the industry.

The Developer’s Awards include categories for Garden Style communities and Mid/Low-Rise developments. Affordable and renovated communities have their own categories. These properties model the best in planning and livability.

For the development categories, the judges make personal visits to the properties to see what makes them unique and successful in the marketplace.

This prestigious awards program brings together leading companies in the multifamily sector for a large-scale celebration in May. More than 1,200 professionals attend the annual gala where teams can enjoy their status as honorees and finalists.

TRIBUTE AWARD FINALISTS HOUSEKEEPERS Domitila Estrada,

LEASING CONSULTANT Gina Moore, Gilbert Heritage -

Maria Ruiz, The Place at Fountains

Mikel Church, The Met

Karen Canales, Bela Rosa -

Shania Severs,

Aventura - Greystar

at Sun City - MC Residential

Weidner Apartment Homes Maria Valenzuela, Mission Sierra I & II Quarterpenny Management Silvia Nuevo, Country Club Vista Bella Investment Group, LLC

MAINTENANCE TECHNICIAN Carlos Diaz, San Posada - Mark-Taylor

Jonathan Hammonds, Array South Mountain Fairfield Residential

Gaspar Rios,

Level at Sixteenth - Mark-Taylor Claudia Rios, Aspire Pinnacle Peak Weidner Apartment Homes

Jacob Buck,

Scottsdale Gateway - Greystar

REGIONAL MAINTENANCE SUPERVISOR (All in corporate offices) Nick Orton, Alliance Residential Rod Wilson, Greystar Mark Wilson,

Mark-Taylor Residential Ricardo Salinas, MC Residential Pete Parham, Alliance Residential

MAINT. SUPERVISOR (1 - 199 UNITS) Cyrus Moore, Ventura Vista - P.B. Bell Stephen Fournier,

Alliance Residential Company - Mark-Taylor

Array South Mountain Fairfield Residential

Brianne Toscano,

Miramonte - P.B. Bell

Karina Montes,

Stonebridge Ranch - Greystar

COMMUNITY MANAGER (1-199 UNITS) Rica Tajik, The Reserve at Gilbert Towne Centre - Mark-Taylor

Alison Bradley, Madison Grove

- Shelton-Cook Real Estate Services

Danielle Gilbert, La Borgata,

Surprise - MEB Management Services

Penni Parrish, The Place at Broadway MC Residential

Jennifer Luchini, Encore on Farmer,

Tempe - MEB Management Services

COMMUNITY MANAGER (200+ UNITS) Steven Kleiner,

Almeria at Ocotillo - Greystar

Monica McClure,

Courtney Village - Greystar

Erika Verbeck,

The Highland - Lincoln Residential

Christi Moutray,

Element Deer Valley - Greystar

Lorri Keough,

Denim Scottsdale - Greystar

Hayden Park - Greystar

ASSISTANT MANAGER Angelica Felix,

Quarterpenny Management

Nicole Prieto,

Phillip Saucedo, Chazal - Greystar James Brancatelli, Silverado John Murchison, The Place at Wilmot MC Residential

MAINT. SUPERVISOR (200+ UNITS) James Mackey, Lakeside - P.B. Bell Anthony Golden,

Almeria at Ocotillo - Greystar Mandy Daniels, Envision - Greystar

Michael Mayberry,

Array South Mountain Fairfield Residential Steve Suder, Estates on Maryland BH Management

BEST TEAM & COMMUNITY 2010 - 2017 The Cooper 202,

Greystar/Spectra on 7th Alliance Residential Company Almeria at Octillo, Greystar

Marquis at Desert Ridge, CWS Apartment Homes Muse, LMC, Lennar

BEST TEAM & COMMUNITY BUILT 1999 - 2009 Stonebridge Ranch, Greystar Colores Del Sol,

Shelton-Cook Real Estate Services

Enclave at Arrowhead, Avenue5 Residential

Element Deer Valley, Greystar Tempe Metro, Greystar BEST TEAM & COMMUNITY BUILT PRE 1999 The Ventura, Greystar Alcove at the Islands, P.B. Bell Gila Springs,

Shelton-Cook Real Estate Services

Envision, Greystar Villa Blanco, Avenue5 Residential COMMUNITY MANAGER, OUTSIDE THE VALLEY Susan Csida, Arboretum,

HSL Asset Management Hilda Lopez , Legacy at Dove Mountain - Shelton-Cook Real Estate Services Bradley Cotan, Tierra Vida - Weidner Apartment Homes

San Palmilla - Mark-Taylor

MAINT. SUPERVISOR, OUTSIDE THE VALLEY Glen Adams, Cottonwood Crossing

Alcove at the Islands - P.B. Bell

Johnathan Crouch, Legacy at

Stephanie Cook,

Cambria - Fairfield Residential

Andrea Prall,

Campbell Ranch on Roger Scotia Group Management Jeremiah Elder, Desert Shadows Scotia Group Management

REGIONAL PROPERTY SUPERVISOR Michelle Jenson,

Greystar Real Estate Partners

Ben Nollola, CWS Apartment Homes Trisha Roud, Alliance Residential Company

- Shelton-Cook Real Estate Services

Dove Mountain - Shelton-Cook Real Estate Services Paul Stack, Butterfield Bella Investment Group

BEST TEAM & COMMUNITY, OUTSIDE THE VALLEY Elevation, Flagstaff, MEB Management Services

Legacy at Prescott Lakes,

Shelton-Cook Real Estate Services

The Place at Forest Ridge, MC Residential

BEST AFFORDABLE COMMUNITY Madison Heights, Dunlap & Magee

Encore on First, Mesa,

MEB Management Services

McCarty on Monroe, Dunlap & Magee

BEST RENOVATED COMMUNITY Marquis at Arrowhead, CWS Apartment Homes

Solis at Town Center, P.B. Bell Madison Grove,

Shelton-Cook Real Estate Services

DEVELOPER’S AWARD BEST COMMUNITY DESIGN - GARDEN STYLE San Posada, Mark-Taylor District Lofts, Mark-Taylor Cooper 202, Greystar DEVELOPER’S AWARD BEST COMMUNITY DESIGN - MID/LOW RISE Crescent Highland,

Alliance Residential Company

Optima Kierland, Optima Realty The TomScot, Greystar INDUSTRY PARTNER - STATEWIDE Michelle Howland, Blue Steel Security

Chris Worrell, GPM Landscape Dallin Tippetts, Rainforest Plumbing & Air

INDUSTRY PARTNER - TUCSON Tim Furnas, Valley Wide Security Amber Stevens, RentPath Laurie Niemiec, Distinctive Carpets, Inc.

VOLUNTEER OF THE YEAR - TUCSON Linda Morales,

Sabino Canyon Apartments

Olivia Martinez,

Casa Bella Apartments

Elizabeth Beaulieu,

Quarterpenny Management

VOLUNTEER OF THE YEAR - STATEWIDE Noelia Doherty, P.B. Bell Scott Hines, PEM Real Estate Group Koki Hernandez, Fairfield Residential

Cary Cole, P.B. Bell Bertha Soto,

Shelton-Cook Real Estate Services

www.azmultihousing.org

April/May 2018 | Apartment News

9

EARLY TERMINATION, SENIOR LIVING Q&A with Denise M. Holliday

BY DENISE M. HOLLIDAY, ESQ.

The attorneys at Hull, Holliday and Holliday, PLC can be reached at 602-230-0088.

Q: I’m on a lease for an apartment.

I informed management that I was looking for a house to buy and may have to break the lease if I found one before the lease end. They informed me that I was getting a $136/month discount and if I broke my lease, they would charge me $136 more per month for the entire length of the lease, plus another $1,230 for an early termination fee.

I’ve always paid my rent early and wondered if these charges are unreasonable because of my being a good renter. It seems pretty high to me.

caused by the breach. The law also requires a landlord a reasonable effort to mitigate its damages.

Landlords can bring a civil lawsuit after a resident prematurely vacates the apartment under A.R.S. § 33-1373. The suit is for all rents owed until the lease expires or management re-rents the unit.

Included in this are any concessions, lease break fees and property damages beyond normal wear and tear.

As long as the apartment is not re-rented, you remain liable for the term of the lease.

A: The $136 monthly discount is

Q: I am a 72-year old senior living

considered a rental concession.

Both rental concessions and early termination fees are recoverable as damages should you prematurely terminate your lease. These fees should be in writing in order to be enforceable. Arizona case law holds that these early termination damages are enforceable only in an amount that is reasonable in light of anticipated or actual loss

in an apartment complex. I cannot afford an assisted living facility.

What are my options for asking this complex for any concessions for senior renters? Rents continue to go up every year, but our Social Security income and some pensions don’t. I am aware of the LITHC (Low-Income Housing Tax Credit) benefit and would like a better understanding of it. Can I

request that benefit with the complex that I am currently in?

A: Many people find that a change in their personal circumstances makes their current living situation no longer feasible. Unfortunately, most of those circumstances do not constitute legal grounds to terminate or modify the lease. A landlord is not required to provide a rental discount to some of the residents based upon their finances. Additionally, to treat some residents differently simply based on their financial issues may violate fair housing laws. If a tenant finds themselves in a position where they can’t afford their rent, they may want to investigate the affordable housing options in their community. Certain properties offer or accept affordable housing programs; but there are substantial requirements involved and the traditional apartment community does not qualify for certain programs like the LIHTC tax credit program.

The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

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Apartment News | April/May 2018

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LEGISLATIVE UPDATE ›› Story continued from Page 7 restitution or a declaration of abandonment; •Allowing the landlord to donate abandoned personal property if conditions in the section are met, and clarifies that any tax benefit associated with the donation belong to the tenant; •Asserting that the landlord is not liable for any loss to the tenant resulting from moving, storage, or donation of any personal property left in the leased premises; and •Asserting that a landlord may immediately remove and dispose of any personal property left in the dwelling unit if the tenant returns to the landlord the keys to the dwelling unit.

An agreement on H.B. 2126 The Government Property Lease Excise Tax (GPLET) is a tax incentive agreement negotiated between a private party and a local government. It was established by the State of Arizona in 1996 as a way to stimulate development in commercial districts by temporarily replacing a building’s property tax with an excise tax. GPLET is levied on property that is owned by a city, town, county or stadium district and leased to a private entity. The tenant, or prime lessee, pays an excise tax based on size and use instead of property tax based on value.

The session kicked off with the introduction of three House bills that would have had a detrimental effect on GPLET. These bills triggered months of tough negotiations between Representative Vince Leach, the AMA, various other development stakeholders and the cities and towns.

After all of the long meetings and difficult phone calls we are happy to say that two bills are dead and an agreement has been reached on H.B.2126. Our amendment to H.B. 2126 will allow the bill reform GPLET while preserving it as the primary development incentive for the State of Arizona.

The bill has passed the full House and

www.azmultihousing.org

is now awaiting committee consideration in the Senate.

AMA HOTLIST:

The AMA is also monitoring many other bills that have a direct or indirect impact on the apartment industry.

H2263: LANDLORD TENANT; SECURITY DEPOSITS Summary: If a tenant does not dispute the deductions from a security deposit or the amount due and payable to the tenant within 45 days after termination of the tenancy, the amount due the tenant is final and any further claims are waived.

H2454: SEXUAL ASSAULT; RENTAL AGREEMENT TERMINATION Summary: A tenant is permitted to terminate a rental agreement if the tenant provides to the landlord written notice that the tenant was the victim, in the tenant’s dwelling, of sexual assault.

HB2568: AFFORDABLE HOUSING TAX CREDIT Summary: Establishes a credit against individual and corporate income taxes and insurance premium taxes for projects that qualify for the federal low-income housing tax credit and that are placed in service from and after June 30, 2019. The credit is equal to the amount of the federal low-income housing credit for the qualified project. To claim the credit, a taxpayer is required to apply to the

Arizona Department of Housing and receive an eligibility statement. If the amount of the credit exceeds taxes due, the taxpayer may carry the unused amount forward for up to five consecutive taxable years.

HB2126: GOVERNMENT PROPERTY; ABATEMENT; SLUM; BLIGHT Summary: For the purpose of statute allowing municipalities to abate taxes for government property improvements in a single central business district, the definition of “central business district” is modified to require the geographical area to be not larger than the greater of 2.1 percent of the total land area within the exterior boundaries of the municipality or 960 acres, instead of not larger than the greater of 5 percent of the total land area or 640 acres. Modifies the requirements for leases between a prime lessee and a government lessor to require the government lessor to determine that a public benefit to the state and the county or municipality in which the improvement is located will occur because one or more of a list of specified slum or blight-related circumstances exist.

Courtney LeVinus is a principal, and Jake Hinman leads legislative affairs, for Capitol Consulting. They can be reached at 602-712-1121.

April/May 2018 | Apartment News

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Pressing on to the future Q&A with William Ray,

CSC ServiceWorks area sales manager William Ray has been in the service industry for more than 17 years. He is a member of the AMA and actively participates in the Big Hearts and Golf committees.

Q: What type of advanced technology is your company introducing into the industry?

A:CSC ServiceWorks leads the laundry industry in technology and innovation. At CSC we continuously invest in technology making things easier for our clients and their residents. The goal is to increase efficiencies, resident satisfaction, and net operating income.

Over the years, we’ve developed a service request app and Virtual View technology that allows residents to check washer and dryer availability online and with web-enabled phones, provides hourly usage reports help residents plan the best time to do their laundry, offers notification when cycles are complete and detects machine failures to automatically request service.

CSC was first in with our Change Point technology, a revolutionary Internet based laundry payment and monitoring system, incorporating patented technology and proprietary features to ensure 100 percent revenue accountability, increased resident satisfaction, and more. We are continuing that innovation with our newest offering, CSC APP Pay. This technology is similar to Apple Pay or Google Wallet where a resident can simply pay for laundry using an app on their smartphone.

Q: What benefits does CSC offer that makes you a leader in the industry of laundry solutions?

A: CSC is the largest laundry solutions provider. With more than 3,000

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Apartment News | April/May 2018

employees supporting our clients and doing business across the United States, Canada and Europe, CSC is where clients need us to be; when we need to be there.

Our industry benefits by our ability to influence manufacturers, transfer best practices across industries, and support the associations that educate, and advocate for our industry.

We are focused on continued improvements like best in class Intelligent Pricing systems, leading technology and innovation (machine efficiencies, remote monitoring, and sustainable options), best in class security of revenues and client data protection, and our outstanding service.

Continuously evolving innovations like centralized support models and certified training programs that have allowed for faster, quality service in our industry, new investments like dynamic routing will continue to put CSC at the front of service performance.

Q: What are communities that offer laundry services looking for? What are some of the benefits that residents see in commercial laundry services?

A: Laundry, in-home or in central room,

is an amenity that residents look for in a competitive market like we have in Arizona.

Communities that offer laundry facilities are looking for the best possible amenity to attract and maintain residents.

For some communities, this is the central laundry. These must be convenient. They must allow credit/debit card payment options, text messaging alerts, and virtual views of the laundry rooms.

Many newer communities are building laundry hookups in-home and the developers are including this amenity for their residents. Our contracts allow owners to deliver what their residents need, without the maintenance demands, additional capital or liability that can come with purchasing their own equipment.

Q: How will the Internet of Things and other technological advances change laundry services in multifamily communities?

A: If you look at what companies like Uber and NEST have done to their market with the introduction of technology and the internet of things, you get a sense of what technology and the internet will do for the laundry industry. CSC Serviceworks is heavily invested in technology and will be the first in with any new technology offerings.

Q: How has your involvement with the AMA impacted your business?

A: My involvement with the AMA has provided connections within the market that allow me to better understand the industry; where it’s been, where we are now, and where it is going. The AMA is an invaluable resource for anyone in the multifamily industry.

www.azmultihousing.org

RAINBOW RUN FOR BIG HEARTS A BIG HIT

Big Hearts Tucson held their Inaugural Rainbow Run on February 17. We had a great turnout to raise money for AMCF Tucson and had a fun time on top of it! The next Big Hearts event will be the Annual Kick Off Party on April 27 at Putney’s. Tickets are $20 each or sponsorship opportunities are available for $150 which includes 10 drink tickets. Contact Lauren for more information. And Save the Date for the annual Gaslight Theatre FUNdraiser on July 26!

Rush with Tucson AMA Golf on April 13 The Tucson Golf Tournament presented by Alexis Security Group will take place on Friday, April 13 at the Randolph Golf Club. Tucson members are partaking in a Greek Life/Tailgating theme with “Rush with the AMA.” The event is sold out for both golfers and sponsors as attendance continues to grow at this popular event.

Project S.A.F.E. Workshop launches season Tucson members attended the Tucson Project S.A.F.E. Workshop in February to start brainstorming on this year’s events and learning tips and tricks to win the Best of Contest. Project S.A.F.E. season runs March 1-Aug. 31 and promotes Safety Awareness Family Education by bringing safety speakers to their residents in the form of fun resident events. This program is an excellent way to increase safety in your communities and bring residents and your community together.

www.azmultihousing.org

April/May 2018 | Apartment News

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Phoenix

Classes held at the AMA Office, 818 N. 1st St., Phoenix 85004

Fair Housing

Pool & Spa 101

April 11, 9 a.m.-noon, $20 Get your NALP, CAM, CAPS and Real Estate CEC’s

May 5, 9 a.m.-noon; $30

R-410 A Class April 11, 1 p.m.-5 p.m., $30

Intro to Social Media

CPO Certification Course - NSPF Certified Pool Operators Course May 23-24, 9 a.m.-5 p.m., $220

April 17, 11 a.m.-1 p.m., $25

2018 Property Management

Lunch & Learn Active Shooter April 24, 11 a.m.-1 p.m., $25

June 7, 9 a.m.-noon, $30 Rules & Regulations with Commissioner Lowe

2018 Mark Ready Class

EVENTS

April 25, 9 a.m.-3 p.m., $50 An onsite, hands-on learning session covering move out inspections, documentation, scheduling and organizing, contractor management, timelines, final inspection and the move in experience.

Tucson EDUCATION

R-410 A. Conversion April 12, 9 a.m. – noon, $30 2502 N. Jack Rabbit Dr.

Tucson Landlord Tenant Act April April 19, 9 a.m. –noon, $20 Big Heart Coffee, 4802 E 22nd St. Continuing RE Credits: Legal Issues

2018 Tucson Maintenance Safety Session Pool Safety May 15, 9 a.m. –noon, $20 Big Heart Coffee, 4802 E 22nd St.

2018 Phoenix Education Conference & Trade Show May 10, 9 a.m.-5 p.m.

Phoenix Convention Center, South Building

2018 Tribute Awards May 11, 5 p.m.-10 p.m.

Phoenix Convention Center, South Building

EVENTS

2018 Tucson Golf Tournament April 13, 8:30 a.m. shotgun start The Tucson Golf Tournament presented by Alexis Security Group is taking place at the Randolph Golf Club. Tucson AMA members are partaking in a Greek Life/Tailgating theme with “Rush with the AMA.”

Tucson AMC Meeting May 15, 3 p.m.-5 p.m.

Desert Shadows Apartments, 7425 N. Mona Lisa Road

Gaslight Theater Fundraiser to support Big Hearts July 26, 7 p.m., $25 Gaslight Theater

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Apartment News | April/May 2018

FOR MORE INFORMATION ON HOW TO BECOME A PATRON MEMBER OF AMA, PLEASE CONTACT DEANNA JORDAN, www.azmultihousing.org DJORDAN@AZMULTIHOUSING.ORG, 602-296-6212.

BATES PAVING & SEALING INC. Serving Southern AZ Since 1986

When pricing is long forgotten,

quality is long remembered AFTER

City of Mesa

BEFORE

PARKING LOT MAINTENANCE REPAIRS / CRACK SEALING / SEALCOATING / STRIPING RESTRUCTURE / NEW CONSTRUCTION MILL / PULVERIZE / GRADING / PAVING / OVERLAY / CONCRETE

Trash & Recycling Collection Services We Pride Ourselves On Service • Frontload Service • Roll-off Container Rentals • Bulk Item & Appliance Pickup • Recycling (Ask about our recycling rebates!)

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3225 E. 44TH STREET / 520-741-2100 W W W . B AT E S P A V I N G . C O M Locally Owned and Operated

AMA Member for Over 25 Years

Licensed, Bonded & Insured ROC# 102421 A-14/ROC# 109056 C-13

(480) 644-6789 MesaTrashService.com

Member of BBB AR-0008764747-01

How Does Your Laundry Operator Stack Up?

Other Trusted since 1947 If you’re unhappy with your current laundry room operations, consider switching to WASH. Apartment owners and managers have been trusting WASH with expert management of their laundry rooms since 1947. We offer top-of-the-line commercial washers and dryers, quick service, and a variety of convenient payment options for your residents, including mobile pay. Plus, our laundry room leases can be tailored to meet your revenue goals, with a variety of profit-sharing arrangements and flexible terms. Contact WASH for a free, no-obligation quote today!

www.washlaundry.com/stackup

Toll Free 800.777.1484