The Human Side of Digital Transformation
Technology projects don’t fail because the technology doesn’t work.
January 12, 2023
Andrew Zakaluzny, Managing Partner RLG
Andrew Zakaluzny, Managing Partner RLG
01: The Intangible is Value.
Asset Mix of the S&P Fortune 500
Source: Ocean Tomo Intellectual Capital Equity and IP CloseUp.
02: Labour Supply is Decreasing.
Country/Continent: USA
Population (2019): 329,064,916
Country/Continent: Europe
Population (2019): 747,182,815
Country/Continent: Malaysia
Population (2019): 31,949,789
Source: Population Pyramid
A Perspective
Two unstoppable trends are shaping the value of people in our organizations.
Intangible Value + Decreasing Supply of Labour = Cost of Labour Increase
We want you to leave with an increased awareness of what to focus on as you embark on your own digital transformations.
03: Digital Transformation Projects are Hard…
IT-led project consistently under -deliver while going over-cost and over-budget.
Roads Bridges + Tunnels Energy Rail Dams Digital Transformations Olympics Cost Overrun 20% 34% 36% 45% 90% 107% 156% Schedule Overrun 38% 23% 38% 45% 44% 37% 0% Benefits 10% N/A N/A -51% -11% -29% N/A Source: Oxford Global Projects
…
Over-budget Under-budget
and we are not improving. Source: Oxford Global Projects
We have been in this quadrant for 10,000+ years
Humans are still required.
Human Supervision
Human Supervision
Computer Supervision
“It is easier to recognize other people’s mistakes than our own.”
Daniel Kahneman, Thinking Fast and Slow
Data Transformation rarely fails because of the data being transformed.
Data Transformation fails when people-centric aspects are not addressed.
The solution: Human-focused Enterprise Readiness