What is IVR and How it WOrks What is IVR System Interactive voice response is a technology that allows people to interact with computer-operated telephone systems through the use of voice and DTMF tones entered through the keypad. It feature of an automated business phone system that interacts with callers and provides them with options through menus to collect information. It then takes action based on the caller's response through the telephone keypad or their voice response. For example Rohit is calling to a phone number of particular business, which is connected with IVR. Once he call the number, he will hear some automatic voice during the call to choose some specific option. That is IVR System for the business.
How Does IVR Work? Indeed, even the most essential IVR arrangement sets aside time and cash by managing hold times and requiring less labor force. All things considered, further developed frameworks convey a far and away superior experience for the client. Basic IVR Systems