Flexible Fares
Standard Fares
Basic Fares
Fully refundable or changeable up to 24 hours before departure.
Non-refundable but can be changed for a fee, depending on availability and fare conditions.
Non-refundable and nonchangeable, except for free cancellations within 24 hours of booking.
Fully refundable fares receive a full refund to the original form of payment. Non-refundable fares may receive a partial refund depending on the ticket type and fare rules.
You must cancel your flight before the departure time and have a refundable fare to be eligible for a refund. Some nonrefundable fares may also be eligible for a refund under certain circumstances.
No refunds are available for nonrefundable basic fares or partially flown flights. Travel credits may be issued in certain circumstances instead of a refund.
1 Online Log into your booking at Lufthansa.com or the Lufthansa mobile app and select the refund option. You will receive a confirmation email once the refund has been processed.
2 By Phone Contact Lufthansa customer service at 1 (800) 645-3880 to request a refund by phone. You will receive a confirmation email once the refund has been processed.
The earlier you cancel your flight, the more likely you are to receive a full refund.
Changing your flight instead of canceling can result in change fees, which may not be refunded.
Know the fare conditions and refund policy of your ticket type before booking to avoid surprise cancellation costs.
Purchase a refundable fare if you think you may have to cancel your flight for any reason. It will cost more upfront, but can save you money in the long run.
Knowing the Lufthansa Airlines cancellation and refund policy can help you make informed travel decisions and save you from unexpected cancellation costs.
