LANDLORD BC | THE KEY | SUMMER 2021

Building Communities in Rental Housing

Supporting Older Tenants

Email as a Method of Service

PM 40063056

SUMMER 2021

LANDLORDBC WINS ASSOCIATION ACHIEVEMENT OF THE YEAR

THE KEY Office Hours: 8:30 am to 4:30 pm weekdays Vancouver Office: Suite 1210-1095 West Pender Street Vancouver, BC V6E 2M6 Tel: 604.733.9440 Toll Free BC: 1.888.330.6707

Victoria Office: 830B Pembroke Street Victoria, BC V8T 1H9 Tel: 250.382.6324 Toll Free BC: 1.888.330.6707

CONTENTS 4

CEO’s Message

6

LandlordBC Earns CFAA Recognition

8

Why Your Next Tenant Should Be a Refugee Claimant

14

Supporting Older Tenants

Lisa Henderson Member Services Representative

18

Building Communities in Rental Housing

21

Hunter’s Hints

Erin Breier Events & Communications Coordinator

Taylor Hansen Member Services Representative

22

Best Practices for Painting Projects

25

Monika Sosnowska Marketing & Communications Specialist

Bianka Cseko Member Services Representative

A Conversation with the Honourable David Eby

27

Associate Members/ Corporate Suppliers Mainland

30

Associate Members/ Corporate Suppliers Vancouver Island

David Hutniak Chief Executive Officer

Hunter Boucher Director of Operations

Board of Directors Chair Jason Middleton Vice-Chair Michael Drouillard Secretary-Treasurer Derek Townsend Directors Claire Flewelling-Wyatt, Nicolas Denux,Paul Sander, Kim R. Schuss, Jason Fawcett, Claire Immega, Kerri Jackson, Sarah Lui

Kimberly Coates Director of Member Engagement

The KEY is published by MediaEdge Communications For any advertising/publishing inquiries, please contact: Dan Gnocato, Publisher, dang@mediaedge.ca or t: 604 549 4521 Publication Mailing #40063056 Magazine Coordinator Erin Breier Editor Hunter Boucher Editor Monika Sosnowska Production MediaEdge Communications Cover photo credit: Erin Breier and Monika Sosnowska

Disclaimer: This publication is designed to provide informative material of interest to readers; the opinions of the authors of the articles do not, however, necessarily represent the opinions of the board of directors. The magazine is distributed on the understanding that it does not constitute legal, accounting or other professional advice. Although the published information is intended to be helpful, neither we nor any other party will assume liability for loss or damage as a result of reliance on this material. Appropriate legal, accounting or other assistance should be sought from a competent professional. Articles cannot be re-printed or reproduced in any form without the sole permission of LandlordBC.

SUMMER 2021 | 3

THE KEY enacted measures to negate the need for this action by the City of New Westminster. Furthermore, the court did not consider that the province announced in March 2021 its intention to implement additional measures pertaining to renovations of existing rental units (Bill 7).

CEO’S MESSAGE David Hutniak, CEO, LandlordBC I hope this CEO message finds you safe and well. At the time of my writing this message more than 60 per cent of all adult British Columbians had at least one COVID-19 vaccination administered, and the provincial government announced a “restart plan” to permit a gradual transition to more normal activities as summer approaches and into September. While all good news, we are certainly not out of the woods yet, and it is abundantly clear that everyone must continue to exercise caution and adhere to the guidance of the Provincial Health Officer if we hope to avoid regressing to more cases, more hospitalizations and, sadly, more deaths. The reality is that COVID-19, in some form, is likely going to be with us for some time to come, and the worst thing we can do is let our guard down as individual citizens and rental housing providers. In that sense, the adage we’re all in this together continues to be as true today as it was when the pandemic first struck in March 2020.

MUNICIPAL “SCOPE CREEP” Members will recall that LandlordBC was given leave to intervene on a BC Court of Appeal (BCCA) case wherein the City of New Westminster’s was imposing a bylaw which places restrictions on landlords who are renovating units. The appellant, and LandlordBC in its written factum, argued that the city did not have the authority to bring in the bylaw because the Residential Tenancy Act (RTA) was an exhaustive scheme to govern evictions and was meant to apply consistently throughout the province. Regrettably, the BCCA upheld the municipal bylaw. In LandlordBC’s view the decision potentially sends a signal to all municipalities that they can create tenancy legislation at their discretion. It is LandlordBC’s position that this sets a dangerous precedent and is a serious affront to the province’s jurisdictional powers to provide consistent tenancy legislation across B.C., with the appropriate access to justice for landlords (and tenants) via the current tribunal system (Residential Tenancy Branch). What is particularly disappointing is that the court failed to recognize and acknowledge that the province has in fact already

4 | SUMMER 2021

LandlordBC had encouraged the province to intervene on this matter prior to the BCCA proceedings, and continues to strongly encourage the province to take action to ensure that the RTA isn’t usurped by local governments who are increasingly unwilling to appreciate the unintended consequences of their actions. The rental housing ecosystem is being threatened by these actions and ultimately this does not bode well for both landlords AND tenants. The Minister of Housing has in the past indicated to us that he’s sensitive to the issue of “scope creep” from the municipalities, and understands our concerns for the inherent risks should more municipalities elect to chart their own course on matters related to residential tenancies. Discussions have already begun with the province seeking action to counteract this court decision. LandlordBC has prioritized this matter in the context of our overall advocacy effort and will do our best to keep members informed as those efforts progress. This is a process that will no doubt take some time to unfold.

WE WON A NATIONAL AWARD! COVID-19 has significantly altered ways of doing business for many landlords and created many challenges. Members will recall that the team at LandlordBC pounced into action when the pandemic struck to provide not just our members, but also the broader sector, with timely and critical information, resources, and support to help owners and managers of rental housing navigate the crisis. We are proud to announce that our efforts were recognized and rewarded with a national award through the Canadian Federation of Apartment Associations (CFA A). LandlordBC is the winner of the Association Achievement of the Year Award for our “COVID-19 Response” The judges said: This campaign was an “initiative of great usefulness to rental housing providers” that looked at education and public interest over revenues for LandlordBC. Need I say more? Well, you can learn more about the award inside this issue of The Key. As CEO I do want to say that I am so very proud of the team for the hard work and dedication they devote everyday, but especially during the COVID-19 crisis. They are the best!

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THE KEY

LANDLORDBC EARNS CFAA RECOGNITION CFAA 2020 Association Achievement of the Year

• Customized Rental Repayment plan. • Safe Premises — Keeping You and Your Residents Safe LandlordBC guidebook. • Tips for showing rental units during COVID-19. In addition to this, our team provided timely information regarding government programs and supports, rent banks, as well as blog articles and resources for tenants and landlords alike. LandlordBC provided access to additional resources free of charge, such as our legislative helpline, e-newsletters, and interactive webinar series. The decision to remove the barriers to access these supports, and services was rooted in LandlordBC’s philosophy that education and engagement are at the core of a rental housing provider’s success. Further, the COVID-19 pandemic highlighted the need for increased education and resources for landlords. To meet this need, LandlordBC’s I Rent It Right program has been made free for all housing providers. This course outlines the fundamentals that landlords, building managers, and resident caretakers need to know to successfully manage their tenancies, mitigate their risk, and learn about their rights and responsibilities as a rental housing provider in British Columbia.

LandlordBC is proud to have been awarded the Canadian Federation of Apartment Associations’ (CFAA) Association Achievement of the Year in recognition of the work LandlordBC has done on behalf of members and the broader rental housing sector in response to the COVID-19 pandemic. We would like the thank CFAA for this award and thank the awards committee for recognizing the hard work and commitment shown by the LandlordBC team. 2020 was defined by an unprecedented set of challenges that impacted both business and individuals. Specifically, rental housing providers in British Columbia faced economic uncertainty and legislative changes implemented in response to our province’s ongoing state of emergency. To face these challenges and the needs of our industry, LandlordBC kicked into high gear. Within a matter of days, LandlordBC had launched our COVID-19 specific webpage (available to members and non-members) providing landlords and rental property managers with a wealth of resources free of charge to support them through the ongoing health crisis. Resources included: • Resources for fire safety during COVID-19. • Quarantine Conflict Resolution tips and services.

6 | SUMMER 2021

LandlordBC has always believed that education and communication are the keys to a landlord’s success, and we work to ensure that landlords understand not only their rights and responsibilities but also the rights and responsibilities of their tenants. In addition to this, using proper documents to communicate the expectations of a tenancy, while maintaining a professional tenant/landlord relationship are vital to a successful rental experience. COVID-19 shined a spotlight on the need for support for landlords, especially when it came to navigating legislative changes and properly managing the customer relations aspect of operating a rental property. By creating our robust webinar series, many of which remain available to the public via our YouTube channel, and making I Rent It Right permanently free reinforces the value that our association places on education. From March 2020 to June 2020, 777 people enrolled in the I Rent It Right course. This momentum continued until February 2021, with more than 2,000 new landlords having completed the course. This pattern of increased enrollment in the course has been consistent as LandlordBC continues to build a legacy as the rental housing industry leader focused on education, support, and resources for those operating as housing providers in B.C.

To learn about or enroll in I Rent It Right, visit www.landlordbc.ca/irir. For LandlordBC COVID-19 webpage, visit www.landlordbc.ca/covid-19

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THE KEY

WHY YOUR NEXT TENANT SHOULD BE A REFUGEE CLAIMANT By Alexandra Dawley and Marzieh Nezakat, MOSAIC, Refugee Settlement and Integration Program

©MOSAIC/AmyRomer2021

A few years ago, a law was ratified in Carol’s country of origin which made being gay a criminal offense punishable by death. Consequently, state-sponsored violence broke out against the LGBTQ community and she received death threats. Carol made the unthinkable decision to leave her family, friends, career, and everything she called home behind to flee to Canada for safety. Upon arrival, with little money, and only a suitcase, Carol found herself living in a homeless shelter. She reflects on this season of her life:

Carol is a woman in her mid-30s with a warm smile and calming demeanour. She is welleducated and has worked internationally for several years as a social worker. Her passion for protecting vulnerable children and youth in need of assistance makes her a fantastic social-services case worker with the City of Vancouver. Like many young professionals, more than half of her income goes towards rent. Nevertheless, she is optimistic and appreciative to have a safe, clean place to live and takes pride in being a respectful tenant who is quiet, dependable, and never fails to pay her rent on time. Carol describes her home as “a two-bedroom apartment that is aged but in good condition - a space my roommate and I appreciate and enjoy.” Life hasn’t always been comfortable for this model tenant. On the contrary, she knows deep rooted hardship.

8 | SUMMER 2021

It was very hard staying in a shelter. It was my first time seeing drugs. I was crying. I was terrified. I was on income assistance and was able to get a work permit. MOSAIC helped me with many things including resume and cover letter workshops. I was able to find employment and was constantly look for housing, but it ’s hard, because people want references, and some landlords didn’t want a refugee. They assume because I’ve stayed in a shelter I had to be a drug addict, might not be reliable, or could make too much noise. Some preferred families or a mother and a child but not a single woman … Some wouldn’t call me back after I visited the place … They didn’t want to rent to a black person. Thankfully, I was able to find housing with a landlord in Vancouver who had rented to a refugee claimant in the past with good experience; they were ok that my settlement worker was my reference. I’ve been renting this apartment now for one year without any issues. More people are refugees than ever before. In fact, one person is forcibly displaced every two seconds due to conflict, violence, and persecution. As of 2020, the UN estimates more than 79.5 million people have been forced to flee their homes worldwide — just over double of Canada’s population. Canada has a long-standing histor y of providing asylum for people desperately seeking safety. There are two ways refugees come to Canada. First, they may be selected overseas through one of Canada’s resettlement programs. Resettled refugees largely come from Syria, Iraq, Afghanistan and Ethiopia. Second, they may claim asylum at a border or from inside Canada, and if determined to be a refugee claimant, will navigate Canada’s thorough and robust refugee claim system with the aim of becoming a protected person — able to remain permanently in Canada. The countries of origin for refugee claimants in Canada are diverse, including people from Iran, Mexico, Columbia and Afghanistan.

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THE KEY Refugee (Cont’d)

2. RENTING TO REFUGEE CLAIMANTS CAN DRAMATICALLY CHANGE SOMEONE’S LIFE

Once here in Canada, refugee claimants quickly realize the next phase of life will be challenging. A significant hurdle is finding a place to live. Sadly, many refugee claimants’ early experience of Canada is on the streets or in a low barrier shelter. Displaced and culture shocked, they can be exposed to racism, homophobia, addiction, and mental health concerns reinforcing/creating trauma. As was Carol’s experience, opportunities for rental accommodation are limited. With no Canadian rental or credit history, possibly limited English, and no steady income, oftentimes, landlords are reluctant to rent to refugees.

Despite challenges faced by refugees, several reports have indicated that refugees become important contributors to Canada’s economy and cultural diversity. They become our pharmacists, engineers, teachers, and friends. As Carol said, “I want landlords to know refugees are par t of their communit y. We’re motivated and would love someone to give us a chance! We want to be produc tive, to work , and to pay taxes. With housing and our needs met, we want to give back. I have spent the past years working in a shelter and as a youth worker, suppor ting vulnerable youth and the homeless. This has been my way of giving back to the communit y. I want Canadians to know newcomers are here to suppor t and contribute. Not to take but to give back as well.

How and why should landlords help?

1. REFUGEES HAVE NO SAY IN WHETHER THEY ARE REFUGEES A willingness to rent to refugees is a willingness to help someone who has been dealt an unbelievably bad hand. Imagine, what would it take for you to leave Canada permanently? How bad would things need to get? Violence, threats against your loved ones? War? We can hardly imagine being forced to flee for our lives. Now, imagine sitting in a shelter in a country with no power over your fate, being viewed with suspicion, and not even knowing if your refugee claim will be successful.

My connections with Canadians have restored my confidence. I’ve faced extremely difficult times and went through a lot without asking for help. I’ve managed to learn that everything is possible if you have someone believing in you. My Canadian ties believe in me which has deeply helped me move forward in life. I want to give back to the community by one day starting up my own shelter, this is my dream.”

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THE KEY Refugee (Cont’d)

“REPORTS HAVE SHOWN REFUGEE CLAIMANTS RETAIN EMPLOYMENT WELL AND ARE MOTIVATED TO BE SELF-SUFFICIENT.” 3. REFUGEE CLAIMANTS ARE HIGHLY VETTED Have your current tenants been vetted through Canadian Security Intelligence Service (CSIS)? The refugee determination process involves security checks by CSIS and the RCMP, fingerprinting and interviews.

4. REFUGEE CLAIMANTS ARE COMMONLY EDUCATED ON THEIR RIGHTS AND RESPONSIBILITIES AS RENTERS! Refugee ser ving organizations like MOSAIC work closely with refugee claimants to make sure they are clear on rental expec tations and laws which make them fantastic and responsible tenants!

5. REFUGEE CLAIMANTS CAN WORK Refugee claimants are eligible for income assistance and receive work permits. To f ind employment, the Province of

B.C. funds customized employment trainings for refugee claimants. Repor ts have shown refugee claimants retain employment well and are motivated to be self-suf f icient. We hope you will consider positively impac ting the life of a refugee claimant — and get a great tenant in the process. Note: “Carol ” is a pseudonym, and her face is not shown for safet y and securit y reasons.

Alexandra Dawley manages Refugee Set tlement and Integration at MOSAIC, which ser ves thousands of refugee claimants annually. She can be contacted at adawley@ mosaicbc.org. Marzieh Nezakat coordinates the BC CHARMS Project, aimed at enhancing refugee claimant housing experiences across the province. She can be contacted at mnezakat@mosaicbc.org.

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THE KEY

SUPPORTING OLDER TENANTS By Beverley Pitman, PhD

By now most of us know a bit about population aging and the huge, postwar baby-boom generation that lies behind a demographic transition historically unprecedented in both its size and scope of impact. In Canada, the turning point was July 2016 when Statistics Canada announced that the number of seniors, people 65 years and up, had surpassed the number of children 15 and under. In B.C., where the number of older adults was 848,990 that year, it is projected to almost double (to 1,607,284) by 2041, when more than 1 in 4 will be 65 plus. As for the impacts of population-aging on the rental housing market, we have gerontologists to inform us about what to expect, how to respond and so on. But to be fair, they have not witnessed anything like this before either. To my mind, it is landlords and building managers, the people on the front lines together with the increasing number of older tenants themselves, who hold the information. My hope is they

14 | SUMMER 2021

will recognize the potential benefits of joining forces with members of the community sector. It is worth noting that B.C.’s growing population of seniors is not distributed evenly across our big cities, medium and small towns, or rural areas. For example, the province had 7 out of 10 of Canada’s ‘oldest’ (85+) municipalities in 2016, including

four retirement centres on Vancouver Island (Sydney, Qualicum Beach, Oak Bay and Parksville), White Rock, Osoyoos and Creston. But then, many B.C. communities still qualif y as ‘young’. It is the age-profile of the community that determines whether your building(s) have more senior tenants now and similarly whether you will have more in the future.

apartment buildings. What can happen is that retailers and other service establishments follow nearby clientele as they age, cater increasingly to typical seniors’ needs, and then attract more older adults to the area. The phenomenon is fueled by the growing number of older couples and singles downsizing and searching for walkable, service-dense neighbourhoods to ‘age in place.’

As the concept of NORC suggests (Naturally Occurring Retirement Communities), location at the local level also makes a difference to how population-aging plays out and impacts your business. NORCs are communities (neighbourhoods, housing developments, etc.) with a large proportion (40 or 50 per cent) of residents over 60 (sometimes 65) years of age that were not originally designed to meet the needs of independently living seniors. Sizable NORCs are to be found in the seaside villages of Dundarave and Ambleside in West Vancouver, in False Creek South, the West End and Kerrisdale in Vancouver, and in parts of South Surrey/ White Rock. They are found in the oldest communities mentioned above but also in places where the average age is in the 40s.

British Columbians are likely to see more high- densit y neighbourhoods with more rental apar tment buildings and more older adults in the tenant mix, par ticularly in areas like Metro Vancouver, Greater Vic toria and other sizeable urban centres. There are many reasons for this (continuing price escalation in the single-family home market, ef fec tive advocac y on the par t of the rental housing industr y, etc.). But it is also the case that provincial health polic y now explicitly suppor ts aging in place. In fac t, seniors let the Ministr y of Health know this, in no uncer tain terms, during the provincial consultations led by Dr. Patricia Baird in 2006 - 07: They did NOT want to live in residential care facilities. Rather they asked government to make available suppor t ser vices that would enable them to live independently in the communities they consider home — and where, signif icantly, they had built up personal net works of suppor t over the years.

In fact, spatial concentrations of older adults can also emerge in small pockets — like a block-face or handful of adjacent

SUMMER 2021 | 15

THE KEY Older Tenants (Cont’d)

“UWLM IS HELPING TO BUILD OUT THE SECTOR, RECOGNIZING THAT BETTER AT HOME IS ONLY THE FIRST OF A HANDFUL OF SERVICES OLDER ADULTS REQUIRE TO AGE IN PLACE SUCCESSFULLY.”

The Better at Home non-medical home supports program, the major outcome of B.C.’s aging-in-place policy to-date, is available to seniors across B.C. Eighty-one programs in cities and towns of all sizes currently offer light housekeeping, friendly visiting, minor home repair, light yard work and transportation to appointments. Funded by the Ministr y of Health and managed by United Way of the Lower Mainland (UWLM), Better at Home receives strong positive reviews from seniors and caregivers alike, and the program is expanding.

16 | SUMMER 2021

The Ministr y of Health is also underwriting the development of the community-based seniors’ ser vice (or CBSS) sector in B.C. UWLM is helping to build out the sector, recognizing that Better at Home is only the first of a handful of ser vices older adults require to age in place successfully. Ministr y of Health funds now support about 200 ser vices like information and referral, programs like adult-day centres, family and friend caregiver support ser vices, and programs aimed at growing seniors’ digital literacy skills and providing IT support. Like other seniors’ ser vices, these are mostly operated by

skilled not-for-prof it organizations. (Note that bc211 lists all seniors’ ser vices in the province, including those in your area). Additionally, the CBSS sec tor has created provincial working groups to address the major seniors’ issues amenable to solution at the communit y level — of ten through the creation of new par tnerships with exper ts in the f ield. In the case of housing, LandlordBC has played a key role in a Housing Solutions Lab focused on stabilizing the tenancies of low-income senior renters living in apar tment buildings. An impor tant outcome of the Lab has been the creation of a small but highly motivated group of cross-sec toral players in housing, health and the CBSS sec tor. A dynamic ‘learning culture’ is forming around population aging and rental apar tment living in B.C. An example is a pilot aimed at determining best prac tices for the deliver y of Bet ter at Home ser vices in high-rise apar tments. Interestingly, the idea for the pilot emerged out of the good experiences a Vancouver-based BH program had while par tnering with landlords and building managers

in the area, including a couple of building managers’ decisions to join the agenc y ’s board of direc tors. Be on the look-out for more projects about apartment-living seniors in the future, projects like Hey Neighbour, for example, which aims to build social connectedness and community among residents, and like OASIS, which involves senior renters in the design and operation of in-situ social programs designed to meet their needs. Last, but by no means least, please consider this an invitation to join in. Your experience and expertise as landlords and building managers are invaluable to us in the community sector. We all need to work with seniors to make B.C.‘s communities — including the vertical ones you host in your buildings — genuinely age friendly.

To learn more about the work that United Way of the Lower Mainland’s Healthy Aging team is doing to support seniors and enable them to live independently and age-in-place successfully in communities, visit Healthy Aging - United Way (uwlm.ca). Contact Beverley Pitman at beverleyp@uwlm.ca.

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SUMMER 2021 | 17

THE KEY

BUILDING COMMUNITIES IN RENTAL HOUSING By Michelle Hoar, Project Director, Hey Neighbour Collective

In June 2020 Dr. Julianne Holt-Lunstad, one of the foremost global experts on the health impacts of loneliness and social isolation, declared a double pandemic of COVID-19 and social isolation. She asserted as she had in previous research — which famously found that loneliness and social isolation can be as damaging to health as smoking 15 cigarettes a day — that “being socially connected in meaningful ways is actually key to human health and survival.”

COV ID -19 has made all of us int imatel y aware of how impor t ant our social connec t ions are, not jus t w i t h close famil y and f r iends , bu t w i th immediate neighbour s as well. W hen a cr isis hi t s — w hether i t ’s a public heal th cr isis or a nat ural dis as ter or somet hing else that af fec t s us all at once and disr upt s our nor mal pat ter n — i t ’s of ten up to neighbour s to help each ot her through i t .

18 | SUMMER 2021

In many of British Columbia’s densif ying communities, multi-unit housing is becoming the norm, however, local and international research has shown that people living in apar tments, condos and high-rises of ten have a harder time get ting to know their neighbours, which can contribute to loneliness and isolation. But it doesn’t need to be that way. Rental housing providers can engage with their residents (even in small ways) to

build the t ype of neighbourly social connec tions that make ever yday life safer and richer and build resilience in the face of small and large crises. When rental housing operators shift their mindsets from managing buildings to building communities, they frequently discover it ’s not just a nice thing to do, it ’s good for business. Hey Neighbour Collective and its ‘community of practice’ partners (three multi-unit rental housing operators and two non-profits) came together with researchers in the summer of 2019 to research and learn how to alleviate loneliness and social isolation while building capacity for neighbourly support and mutual aid. We are lucky to also count a large group of learning network partners in our collective as well, including LandlordBC and BC Non-Profit Housing Association. Together with all our partners, we’re working towards a future where more of Canada’s multi-unit housing communities are socially connected, neighbourly, health-promoting and resilient.

FROM 12-MONTH CITY PILOT TO MULTI-YEAR COLLECTIVE

The Hey Neighbour Collective evolved out of a 12-month Hey Neighbour pilot led by the City of Vancouver as part of its Healthy City Strategy that wrapped up in early 2019. We’re

now a stand-alone social innovation project housed at the SFU Morris J Wosk Cente for Dialogue. One of the participants in the original City of Vancouver pilot was Concert Properties. Concert employees had become engaged with the growing body of research around community, belonging, and well-being explored in papers and books like Charles Montgomer y ’s Happy City. “ We do annual resident satisfaction sur veys that cover issues like cleanliness, ser vice, and safety, and we’ve always done well. But we had never asked about social connections, loneliness, or well-being,” says Dave Ramslie, Concert ’s VP of innovation and sustainability. “ When we saw these studies and the data showing that many people in large, mixed-use, urban buildings like ours are actually miserable, it was a gut punch. It was a moment of reckoning.” This realization — coupled with mounting awareness of the links between diverse social-support networks and people’s overall health and happiness — compelled them to embrace the opportunity to be one of the partners in the city ’s pilot. They ran the pilot at their 20-storey Remington rental building in Collingwood Village with support from the city ’s coordinator. They offered honourar y stipends to encourage

SUMMER 2021 | 19

THE KEY Communities (Cont’d)

“...BUILDING COMMUNITY, SOCIAL CONNECTIONS AND RESILIENCE ALONGSIDE THE RESIDENTS OF YOUR BUILDINGS WILL TAKE TIME, THOUGHTFULNESS, CREATIVITY, AND PATIENCE.” residents to organize social events and activities big or small for each other. “People loved it,” says Ramslie. “And that informed a lot of our thinking. The belief that strong, sustainable communities are fundamental to the social well-being of all Canadians is fundamental to how we operate. From a business-case perspective, we want to be a landlord of choice, so if it ’s fun and exciting to live in a Concert property, hopefully that word gets around.” Concert ’s interest in fostering social connections and vibrant communities in their complexes quickly progressed. They became a founding partner in the Hey Neighbour Collective and this spring they rolled out their Community Connectors program in all 11 of their Vancouver and Victoria rental properties, with plans in the not-too-distant future to roll the program out to Greater Toronto-area rental buildings. Concert ’s Community Connector program includes a fulltime social sustainability coordinator who cultivates and supports resident champions and liaises with building managers to help bring their ideas to life. In addition to expecting the program to create demand and loyalty from renters seeking a sense of belonging and connection, they hope to see positive impacts on staff morale and more.

MUTUALLY BENEFICIAL Other Hey Neighbour partners are learning lessons throughout their work that suggest that the notion of rental housing providers seeing organizational benefits from intentional community building efforts isn’t just theor y, it ’s being proven in practice. Stacy Bar ter, executive direc tor of Vic toria-based Building Resilient Neighbourhoods, says that research and their experiences so far with Connec t & Prepare (a program delivered in par tnership with the Cit y of Vic toria’s emergenc y readiness staf f and with involvement from both residents and landlords) sug gests resilient communities can help meet many common proper t y management goals. According to Barter, a greater sense of community can increase tenants’ positive feelings about their living situation, encourage caretaking of common areas, and reduce turnover. For buildings without a live-in manager, social connections and mutual aid can increase building

20 | SUMMER 2021

security, help resolve conflicts, and provide short-term supports or solutions to problems until managers can respond. Another Hey Neighbour Collective partner, Brightside Community Homes Foundation, has found that pre-existing familiarity with their residents’ needs has been useful during the pandemic. Through prior resident sur veys that formed the foundation of their Community Development and Resident Engagement program, Brightside knew that many of their low-income elderly and immigrant tenants were not active online and struggled with English. This allowed them to immediately boost communications through paper, posters, and telephone, and translate critical updates for navigating the pandemic into multiple languages. Brightside’s pre-COVID efforts to get to know their tenants better also allowed them to build partnerships with community agencies that could help residents access upstream supports and ser vices to help them age and thrive in place, reducing the number of complex, time-consuming and emotional downstream crises for staff. As we continue to learn through our partners’ experiences, we invite you to join us on our journey as we research and document the mutually beneficial aspects of this work.

JOIN THE CONVERSATION If you’re not engaged in it yet, building communit y, social connec tions and resilience alongside the residents of your buildings will take time, thought fulness, creativit y, and patience. Ramslie says the company understands it may be a couple years before their ef for ts bear visible fruits. The good news is that you don’t have to completely re-engineer your corporate strategy or hire legions of staff. You can start slow and small. You will likely find that your residents are bursting with ideas.

To learn more about the Hey Neighbour Collective visit w w w.heyneighbourcollective.ca where you’ll find inspiring stories and helpful resources. Stay connected by signing up for the e-newsletter or follow on Twitter at @heyneighbourbc. Contact Michelle Hoar at mhoar@sfu.ca.

HUNTER’S HINTS By Hunter Boucher, Director of Operations, LandlordBC

Effective March 1, 2021 through an Order in Council (the government’s process for updating regulations) under specific circumstances email may be used as a method of service by landlords and tenants when serving documents. For email to be considered valid as a method of service the email address must be provided specifically for the purpose of serving documents. HOW TO COLLECT EMAIL ADDRESSES AS A METHOD OF SERVICE Landlords and tenants should document that both parties have provided an email address and that it can be used as a method of service. It is important to note that even if a landlord has received a tenant’s email in the past, there still needs to be documentation that it may be used as a method of service. Residential Tenancy Branch has created a form to document this agreement. We have updated our Residential Tenancy Agreement to allow landlords and tenants to provide their email address as a method of service at the beginning of a tenancy. Both landlords and tenants can withhold consent to using email as a method service.

WHEN AN EMAIL IS CONSIDERED RECEIVED If a document is served to an email address provided for service, it is considered received three days after it is sent unless there is proof it was received earlier. There needs to be evidence to consider an email received earlier than three days after the email is sent. This may include a reply from the recipient or a read receipt. Our advice is to always assume it will be received on the third day after it was sent.

DOCUMENTS THAT MAY BE SERVED BY EMAIL If an email address is provided as a method of service, it may be used to serve any document required under the Residential

Tenancy Act. This includes documents that have special rules for service such as a Notice of Dispute Resolution.

PROVING A DOCUMENT WAS SERVED VIA EMAIL There are many ways to prove that a document was served via email including: • the sent item, including the email address the item was sent to; • a confirmation of delivery receipt; • a response to the email by the party served; • a read receipt confirming the email was opened. It is also important to retain any documentation showing that the email address used to serve a document was provided with the intent of it being used as a method of service.

CHANGING OR REVOKING AN EMAIL ADDRESS It is the responsibility of the owner of an email address to inform the other party of a change to the address. Additionally, both landlords and tenants may, with notice, inform the other that they are no longer willing to receive email as a method of service.

SUMMER 2021 | 21

THE KEY

BEST PRACTICES FOR PAINTING PROJECTS By Paul Maryschak, Senior Manager of Sales & Marketing, Remdal Painting & Restoration Inc.

You notice that your building is looking a little tired. The colours have faded, and some spots have started to peel, which makes you think that it is time for a repaint.

Everyone should be excited! The property will look refreshed, the building performance will improve, and the property value should increase. But we all know it is not always a smooth path to the finish line: how do you keep your tenants happy and safe while the work is completed? Here are some best practices to consider if you are pursuing a major painting project.

PROJECT PREPARATION We spend hours each week sorting quote requests for our services. Everyone in the industry is very busy, which means

22 | SUMMER 2021

not everyone has enough time to be as organized as they’d like. But successful projects start with being prepared. If you, as the decision-maker, clearly understand and communicate to your contractor(s) what you want done on your building, that will simplify the quoting process, saving everybody time and money throughout the project. During the proposal stage, consider hosting a single site visit for your three or four potential contractors. This meeting will allow you to review the scope of work with each party and field their questions as a group. Not only will it save you from having to do so three or four times over, it will also give you confidence that the proposals you receive will be “apples to apples.”

Of course, pricing is important to your decision, but it shouldn’t be everything. Before awarding a project, ensure your chosen contractor provides suitable assurance of general liability insurance, WorkSafeBC clearance, safe access and fall protection plans (examples: scaffolding, lifts, bosun chairs, swing stages, ladders), COVID-19 protocols, and hazardous materials abatement procedures (if applicable). Any work stoppages related to the above items will dramatically affect your project timeline and could result in unexpected costs. The hard truth: taking shortcuts preparing or simply choosing the lowest priced contractor, may set the project up for challenges that will affect everyone involved — especially your building manager and tenants.

with clear communication, even a challenging project can have a positive result. You also want to make sure to hire contractors who specialize in projects for your type of building. Do they understand the access requirements or have proper training to deal with hazardous materials (lead, asbestos, etc.)? The risk to your building and your tenants is too great to take a chance on a contractor that’s inexperienced with the nuances of your specific project. The hard truth: if tenant happiness and safety is important to you, then select contractors who also value tenant happiness and safety.

ON-GOING, PROACTIVE COMMUNICATION

SHARED EXPECTATIONS ON PROJECT TIMELINES

The foundation of a successful project is laid well before the painter makes her first brushstroke. Strong early communication during bidding and project set-up are positive indicators of what will follow.

We have all been involved in a project that goes on far longer than expected. No one likes the feelings or tensions that bubble up in these instances. So, ask yourself and the contractor: how will we handle unexpected project delays?

It’s wise to hold a project start up meeting with all stakeholders in attendance. I understand — “Not another meeting” you say — but for most projects, it can be completed within an hour and should save you plenty of headaches once the project is underway. You should walk away knowing the contractor’s overall project plan, acceptable working hours, site organization (parking storage, washrooms), anticipated project duration, and project wrap-up procedures (deficiencies, sign-off, etc.). Plus, this in-person meeting will strengthen your working relationship, giving you confidence and a positive foundation of trust when issues inevitably arise.

For exterior painting, issues like poor weather, unforeseen repairs, and external factors (like COVID-19) can derail a plan. Yet, just as often, being on the same page upfront and continuing to be honest with each other during the project can help thwart this pitfall. The key, again, is clear and consistent communication.

From here, feel confident to share your expectations around communication frequency, along with your preferred method (email, text, phone, etc.). This allows you to encourage proper, timely communication with your building manager and tenants, while also ensuring that you’re well equipped to respond to tenants’ inbound project queries. The hard truth: consistent communication and project engagement is vital for tenant satisfaction during a project.

HIRE TENANT-FRIENDLY PAINTING CONTRACTORS

LEGAL SERVICES FOR RESIDENTIAL & COMMERCIAL LANDLORDS

Our industry has a wide range of personalities, so it goes without saying that not all painting contractors are equally tenant-friendly. Company websites, Google and BBB are all good places to check reviews and read previous customer comments as you try to find the right match.

LANDLORD/TENANT LAW

Doing a bit of due diligence before your project may help you avoid selecting the wrong people for the job. That doesn’t mean you won’t encounter challenges during a project that goes on for multiple weeks or months. What’s important is that you trust and respect how the contractor will address them when they do arise. If they solve problems promptly and

Grant Haddock • Ola Karpik • Kimberly Little • Vedran Rasidagic Ripan Hans • Samantha Douglas • Tara Cox • Chloe Sauder • Pearl Onyema

• Tenancy Disputes • Residential Tribunal Hearings • Human Rights • Privacy • Building Maintenance and Protection

STRATA PROPERTY LAW CONSTRUCTION LAW NON-PROFIT HOUSING LAW

Call one of our Tenancy Lawyers or email us at info@haddock-co.ca

N O R T H VA N CO U V E R / V I C TO R I A

SUMMER 2021 | 23

THE KEY Painting (Cont’d) An organized contractor will give you regular (i.e. weekly) progress updates and immediately let you know of any changes to the timeline. But if you’re not receiving that information as often as you’d like, don’t be shy! Feel comfortable checking in with the contractor to ensure your expectations are still accurate. The hard truth: project delays may occur so remain engaged in the project so everyone’s expectations can be managed effectively even if changes are required.

FINISHING WELL AND AFTER-CARE As the project nears the finish line, it’s time to circle back to the wrap-up procedures discussed during the project start-up meeting. If you depend on tenants to provide additional feedback, be sure to give them a clear deadline to respond: too much back-and-forth complicates the wrap up for everyone and drags the project out. Completing a project well usually includes a thorough site inspection, where the client reviews the work completed alongside the contractor and identifies any outstanding items from the contracted scope of work. If needed, the contractor is provided a reasonable but defined timeline to address deficiencies. Ideally, the next walkthrough should allow everyone to stamp “Complete!” on the project.

In the painting industry you’ll see a range of multi-year warranties, each with its own set of fine print. Some are proactive and include a contractor review prior to expiration, to ensure that the work is holding up; others require you to bring issues to the contractor’s attention. What you want, more than anything, is confidence that your contractor stands behind their workmanship. It’s not enough for your building to look good now – you want that to continue for years to come. The hard truth: for better or worse, the final result is a sum of the smaller actions taken along the way. These best practices are transferable across many types of building maintenance and repair projects. They highlight observations of the industry’s best property management professionals/organizations who consistently deliver successful projects. In most cases, the preparation time devoted to the project in the early stages, and ongoing communication throughout, pays off many times over, saving time and money in the long run. And most importantly, happy and safe tenants.

For more info, please visit www.remdal.com, call 604.882.5155 or email info@remdal.com.

INVESTMENT PROPERTIES FOR SALE FOR SALE

FOR SALE

FOR SALE

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Hillside Manor

Town Park Apartments

1575 East 1st Avenue

618 Sixth Street

Ashcroft, BC Price: $5,800,000 | 35 Units 35 unit apartment building in a growing Okanagan community

Port Hardy, BC Price: $3,250,000 | 71 Units Northern Vancouver Island apartment complex

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New Westminster, BC Price: $31,500,000 Rezoned high density mixed use development site

Contact us to request a copy of the 2021 Mid Year BC Multifamily Market Report and to d iscuss the outlook for the year ahead PATRICK MCEVAY*

Senior Vice President (604) 789-0720

Patrick.McEvay@MarcusMillichap.com

ADAM HERMAN

Associate (604) 652-3016

Adam.Herman@MarcusMillichap.com

JAMES BLAIR*

Senior Vice President (604) 790-7089

James.Blair@MarcusMillichap.com

CHRIS TIGAS

Associate (778) 319-9941

NICOLAS MORETTI

Associate (778) 789-5348

Christopher.Tigas@MarcusMillichap.com Nicolas.Moretti@MarcusMillichap.com

*Personal Real Estate Corporation

24 | SUMMER 2021 LandlordBC Ad.indd 1

2021-06-11 11:28 AM

CONVERSATION WITH MINISTER EBY By Hunter Boucher, Director of Operations, LandlordBC On April 8, as part of our Virtual Education Day, I had the distinct privilege of moderating a Q&A session with the Honourable David Eby, QC, Attorney General and Minister Responsible for Housing. This session began with a brief presentation by Minister Eby in which he emphasized how he and the government highly value the private rental housing sector for the role we play in provincial housing ecosystem. He further emphasized that he recognizes that our sector is challenged by increasing costs and other uncertainties.

He made special note of the impacts to our sector of the measures his government took during the pandemic, including the rent increase freeze, noting he knows these measures did exacerbate some of those challenges. He added that his government is continuing to work to address immediate housing challenges with a view to the long term to ensure that housing, both rental and home ownership, be more attainable for a larger cohort of B.C. families.

BUILDING RETROFITS TO MEET CLIMATE CHANGE GOALS With significant concern that the costs of building retrofits needed to meet the government climate change goals will simply fall on the shoulders of building owners, my first question was how his government would support rental housing providers in meeting these goals. He acknowledged that existing purpose-built rental (PBR) housing is older and some near the end of its functional life and that the discussions that have taken place with our sector will need

to continue with LandlordBC and his colleague, Minister Heyman, Minister of Environment and Climate Strategy and his team, who are actively working on programs to support our sector.

INSURANCE Insurance has always been a significant cost for rental housing providers but in the past couple of years those costs have skyrocketed. When asked about how his government plans to tackle this complex issue, Minister Eby indicated that while he has primarily heard of these issues from strata owners, he is increasingly hearing concerns from our sector that the challenges in the insurance markets are having a significant impact. He asked attendees to share any information they may have about their own experiences securing insurance coverage primarily for purpose-built rental buildings. Finance Minister, Selina Robinson and her staff are working on this issue (admittedly more focused on strata). Minister Eby has indicated that PBR could easily be included in Minister Robinson’s NOTE: AD card:q7 12/9/11 9:52 efforts. AM Page 1 LandlordBC has

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THE KEY Conversation (Cont’d) red-flagged the challenges related to insurance for our sector. We are in the process of preparing a detailed briefing document for Minister Robinson and Minister Eby. If any of our members have specific information they would like to share with us, please email info@landlordbc.ca at the earliest possible date.

to get a hearing through the RTB’s Dispute Resolution process. Minister Eby was surprised to learn of up to 12-week wait times for an Order of Possession. He stated that he would investigate the matter and get back to us. A member of his staff has since reached out to better understand and tackle this issue.

PROPERTY TAXES

RESIDENTIAL RENTAL TENURE ZONING

With property taxes assessed at the highest and best use, rental housing providers are often faced with assessed values much higher than what they are actually realizing with their building. Minister Eby stated that he was not aware of any contemplated relief for PBRs but that through the Rental Housing Hub there is extremely attractive financing available to facilitate redevelopment to the highest and best use.

When asked about the Residential Rental Tenure Zoning (RRTZ) tool that his government legislated, Minister Eby stated that the tool was intended to allow municipalities to effectively pre-zone land that is not currently zoned for rental. In those instances, it is essentially up-zoning as it allows for more density. He acknowledged that the way in which it was used in New Westminster to lock in already existing rental housing as permanently zones rental housing, thus down-zoning, was not the government’s intention. LandlordBC has made the advocacy of the proper application of RRTZ a key focus and we are pleased to hear Minister Eby agree with our position.

AGING RENTAL BUILDINGS As the minister indicated, much of B.C.’s rental housing stock is reaching end of life and often in need of significant capital investment. Simply put, roofs need replacing, plumbing re-piped and electrical rewired. The costs associated with these projects were previously meant to be financed through the additional 2 per cent (on top of inflation) that landlords could include in their annual rent increase. The additional 2 per cent was removed in September of 2018, this announcement came with the promise of an Additional Rent Increase (ARI) process to help recover a portion of these capital expenditures. Minister Eby stated that this process, after significant input from LandlordBC, should be in place very soon. He was confident that this process will be quick, noncontroversial, and most importantly for both landlords and tenants, predictable. The ARI process will be adjudicated by arbitrators just as in other RTB Dispute Resolution hearings. I asked if there is any plan to have arbitrators that are specially training in understanding renovations and construction staff this new process and the Minister indicated that he was not aware of any plan for this but saw the benefit and will be discussing it with his staff.

RTB DISPUTE RESOLUTION PROCESS Outside of the significant increases in costs rental housing providers are facing, another concern is the lengthy wait times

Along with the recent New Westminster decision, there is significant concern about municipalities creating bylaws that create additional layers of regulation which really are on their way to creating municipality specific Residential Tenancy Acts (RTA). The uncertainly and potential increases in costs was raised to the minister to which he indicated that he was aware, through LandlordBC’s strong advocacy efforts, of this issue. He was clear that he feels that common standards are essential for the entire province and that access to justice via a tribunal is essential for both landlords and tenants. There are plans to address this issue with the Minister of Municipal Affairs. He reiterated that the partnership between municipalities and the province can sometimes prove to be contentious, but he felt that there should not be any confusion as to where the authority rests when it comes to residential tenancies (it rests with the province). In closing I would like to thank Minister Eby for taking the time to speak with the attendees of our Virtual Education Day and for his continued support of LandlordBC in our advocacy efforts. As a solutions-based organization LandlordBC looks forward to continuing our relationship with his office as we work together to address the complex issues our industry faces.

Rob Barr

Account Executive rob.barr@wasteconnections.com T: 604 525-2072 C: 604 834-7578 F: 604 855-0565

26 | SUMMER 2021

Waste Connections of Canada 34321 Industrial Way| Abbotsford, BC V2S 7M6 www.WasteConnectionsCanada.com

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND ACCOUNTING

D&H Group LLP Michael Louie (604) 731-5881 www.dhgroup.ca Smythe CPA Daniel Lai (604) 687-1231 www.smythecpa.com

ADVERTISING & PROMOTION

Places4Students.com Laurie Snure (866) 766-0767 www.Places4Students.com

AIR CONDITIONING

Milani Plumbing Heating & Air Conditioning Alex Milani (604) 638-8800 www.milani.ca Reliance Home Comfort Jeff Baldwin (778) 874-2984 www.reliancehomecomfort.com

APPLIANCE - RENTALS Coinamatic Canada Inc. Jack Ursaki (800) 361-2646 www.coinamatic.com

APPLIANCE - SALES & SERVICE

Coinamatic Canada Inc. Jack Ursaki (800) 361-2646 www.coinamatic.com Handy Appliances Ltd. Rocky Mangat (604) 879-1555 www.handyappliances.ca Penguin Appliances Sales & Services Inc. Harb Sangha (604) 451-4411 www.penguinappliances.com Penguin Appliances Sales & Services Inc. Harb Sangha (604) 451-4411 www.penguinappliances.com The Brick Commercial DivisionMidnorthernAppliance Shane Grant (604) 517-5815 www.thebrick.com Trail Appliances Catherine Maxwell (778) 571-3476 www.trailappliances.com

APPRAISAL - INSURANCE Normac Nicole Daniels (604) 221-8258 www.normac.ca

ASBESTOS REMOVAL

BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 www.bmsmechanical.com

Phoenix Restorations Ltd. John Wallis (604) 945-5371 www.phoenixrestorations.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca ServiceMaster Restore of Vancouver Janak Lally (604) 435-1220 www.svmvancouver.ca

BAILIFF AND COLLECTIONS SERVICES NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

BIOHAZARD REMEDIATION

Phoenix Restorations Ltd. John Wallis (604) 945-5371 www.phoenixrestorations.com ServiceMaster Restore of Vancouver Janak Lally (604) 435-1220 www.svmvancouver.ca

BUILDING ENVELOPE

Atria H&YI Wojtek Ulasewics (604) 837-8813 www.atriaconstruction.ca Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca Remdal Painting & Restoration Inc. Paul Maryschak (604) 882-5155 www.remdal.com

BUILDING MAINTENANCE AND MANAGEMENT

Greater Vancouver Home Services Ltd. Shawn Stevens (778) 727-2888 www. greatvancouverhomeservices.com

CABINETS & COUNTERTOPS

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

CATCH BASIN CLEANING & PARKING LOT STREET SWEEPING Super Save Disposal Inc. Danielle Johannes (604) 533-4423 www.supersave.ca

CLEANING - JANITORIAL SERVICES

Greater Vancouver Home Services Ltd. Shawn Stevens (778) 727-2888 www. greatvancouverhomeservices.com

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

ELEVATOR

COMMUNICATIONS/ ENTERTAINMENT

City Elevator Ltd. Heiner Marnet (604) 299-4455 www.cityelevator.ca Metro Elevator Ltd. Preet Binning (604) 569-2977 www.metroelevator.ca

CONTRACTORS

ENERGY EFFICIENCY & CONSERVATION

Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Vancouver General Contractors Emily Kosichek (604) 430-3004 vancouvergeneralcontractors.com

CREDIT REPORTING AGENCY

RentCheck Credit Bureau Brenda Maxwell (800) 661-7312 www.rentcheckcorp.com

DECKS AND BALCONIES

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

DEMOLITION SERVICES

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

DEPRECIATION REPORTS

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

DRAINAGE & SEWER

Milani Plumbing Heating & Air Conditioning Alex Milani (604) 638-8800 www.milani.ca

DRAPERIES AND BLINDS - SALES Westport Manufacturing Mary Mckinley (604) 261-9326 www.west-port.com

DUCT CLEANING

Air-Vac Services Canada Ltd. Brent Selby (604) 882-9290 www.airvacservices.com

ELECTRICIANS

Evanson Electric Ltd. David Evanson (604) 657-7957 www.evansonelectric.com

BC Hydro To learn more about energy saving opportunities go to www.bchydro.com FortisBC Energy Inc. Chris Alionis (604) 592-7985 www.fortisbc.com FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Wyse Meter Solutions Inc. Peter Mills (800) 672-1134 www.wysemeter.com

ENGINEERS

FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

ESTATE & SUCCESSION PLANNING Monarch Financial/ Manulife Securities Inc. Richard Laurencelle (604) 681-2699

EV CHARGING STATIONS Sparkle Solutions Corp. Connie Goldman (604) 396-3184 www.sparklesolutions.ca

EXTERIOR/ SIDING REPLACEMENT

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

FIRE PROTECTION & MONITORING

Community Fire Prevention Ltd. Brett Johnston (604) 944-9242 www.comfire.ca Vancouver Fire & Radius Security Joslyn Alderson (604) 232-3488 www.vanfire.com

FIRE PROTECTION, MONITORING, & EQUIPMENT

Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

FLOORING AND CARPETING

Mira Floors Limited Kevin Bergstresser (604) 856-4799 www.mirafloors.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

GUTTERS, SOFFITS & RAILING INSTALLATION

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

INSPECTIONS-TENANCY COMPLIANCE

Canadian Tenant Inspection Services Ltd. Anna Garnett (778) 846-9125 www.ctiservices.ca NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

INSURANCE

AC&D Insurance Services Ltd. Athanasios Kiosses (604) 982-1039 www.acdinsurance.com BFL Canada Insurance Services Inc. Stacey Wilson (778) 374-4125 www.bflrealestate.ca Capri CMW Insurance Services Ltd. Gordon Li (604) 294-3301 www.capricmw.ca Megson FitzPatrick Insurance Services Mike Nichol (250) 519-2300 www.megsonfitzpatrick.com

INVESTMENT & RETIREMENT PLANNING Monarch Financial/ Manulife Securities Inc. Richard Laurencelle (604) 681-2699

LANDSCAPING - LAWN & GARDEN MAINTENANCE BUR-HAN Garden & Lawn Care Robert Hannah (604) 983-2687 www.bur-han.ca

This list is intended for use by the members of LandlordBC. It is distributed with the understanding that it does not constitute a recommendation or guarantee from LandlordBC. Rather it is consolidation of recommendations received by LandlordBC from its individual members. Although the information is intended to be beneficial, neither we nor any other party will assume liability for loss of damage as a result of reliance on this material.

SUMMER 2021 | 27

THE KEY ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND LAUNDRY EQUIPMENT LEASING AND SALES Sparkle Solutions Corp. Connie Goldman (604) 396-3184 www.sparklesolutions.ca

LEGAL SERVICES

Haddock & Company Diane Bennett (604) 983-6670 www.haddock-co.ca Lesperance Mendes Lawyers Alex Chang (604) 685-1255 www.lmlaw.ca

MEDIA

MediaEdge Communications Dan Gnocato (604) 549-4521 www.mediaedge.ca

MORTGAGE FINANCING

Citifund Capital Corporation Derek Townsend (604) 683-2518 www.citifund.com CMHC Eric Bond (604) 737-4161 www.cmhc.ca First National Financial LP Michael Yeung (778) 887-8843 www.firstnational.ca Realtech Capital Group Inc. Anderson Ng (604) 662-4810 www.realtechcapital.com

NARCOTICS DETECTION & SECURITY NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

PAINT & COATING INSPECTION

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

PAINT SALES

Cloverdale Paint Inc. Dave Picariello (604) 596-6261 www.cloverdalepaint.com

PAINTING SERVICE

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

REMDAL PAINTING & RESTORATION INC. Paul Maryschak (604) 882-5155 www.remdal.com

PEST CONTROL

Assured Environmental Solutions Brett Johnston (604) 463-0007 www.assuredenvironmental.ca

Solutions Pest Control Ltd. Jason Page (604) 986-8881 www.PestSolutions.ca

PIPE LINING/ RE-PIPING CuraFlo of BC Ltd. Randy Christie (604) 298-7278 www.curaflo.com

PLUMBING/HEATING/ BOILERS

Allied Plumbing, Heating & Air Conditioning Lance Clarke (604) 731-1000 www.allied-plumbing.ca BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 www.bmsmechanical.com Brighter Mechanical Mike Pearson (604) 279-0901 www.brightermechanical.com Cambridge Plumbing Systems Ltd. John Jurinak (604) 872-2561 www.cambridgeplumbing.com Manna Plumbing Ltd. Chris Kobilke (604) 710-3908 www.mannaplumbing.com Milani Plumbing Heating & Air Conditioning Alex Milani (604) 638-8800 www.milani.ca Montalbano Plumbing Services Ltd. Giovanni Montalbano (604) 444-0222 www.montalbano.ca Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Reliance Home Comfort Jeff Baldwin (778) 874-2984 www.reliancehomecomfort.com Viessmann Manufacturing Co. Inc. Randy Stuart (604) 533-9445 www.viessmann.ca Xpert Mechanical & JK Lillie Ltd. Kerry West (604) 294-4540 www.xpertmechanical.com

POWER WASHING

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

PRINTING

Citywide Printing Ltd. Gordon Li (604) 254-7187 www.citywideprint.com

PRIVATE INVESTIGATION AND SKIP TRACING NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

28 | SUMMER 2021

PROPERTY MANAGEMENT

Advent Real Estate Services Ltd. Michelle Farina (604) 736-6478 www.rentwithadvent.com Aedis Realty Azi Hosseini (604) 330-3122 Aidin Ashkieh Aidin Ashkieh (604) 566-1010 Ambiance Property Management Inc. Deepak Kumar (604) 366-4959 www.ambianceproperty.ca Associa British Columbia Inc. Katie Khoo (604) 501-4417 www.associabc.ca Associated Property Management (2001) Ltd. Rob Zivkovic (250) 712-0025 www.apmkelowna.com Austeville Properties Ltd. Andrew Abramowich (604) 216-5500 www.austeville.com Bayside Property Services Ltd. Lynda Creamer (604) 432-7774 www.baysideproperty.com Bayswater Projects Ltd. Nicholas Wadsley (604) 720-0603 www.Bayswater-projects.com BentallGreenOak Candace Le Roux (604) 646-2814 Birds Nest Properties Alvin Cheung (604) 260-9955 birdsnestproperties.ca Bodewell Realty Inc. Myra Rajan (604) 633-5511 www.bodewell.ca Burr Properties Ltd. Andrew Lee (250) 940-2826 CAPREIT LIMITED PARTNERSHIP Pamela Dimayuga (604) 632-9991 www.caprent.com Casa Rental Management Richard Van Slyke (604) 273-6801 Century 21 Energy Realty Erin Vowles (250) 785-0021 Century 21 In Town Realty Michael La Prairie (604) 685-5951 www.century21vancouver.com Century 21 Prudential Estates (RMD) Ltd. Mike Blackall (604) 278-2121 www.century21pel.com CLV Group Michael Forani (613) 728-2000 www.clvgroup.com

Complete Residential Property Management Dennie Linkert (250) 370-7093 www.completeresidential.com Copper Ridge Court Vera Lloyd (250) 372-0829 Coronet Realty Ltd. Aaron Best (604) 298-3235 www.coronetrealtyltd.com Custom Realty Ltd. Jolene Foreman (604) 916-6345 custom-realty.ca Deecorp Properties Patricia Dee (604) 683-0002 Delaney Properties Ltd. Diana Delaney (250) 550-2120 www.delaneypropertiesltd.com Devon Properties Ltd. David Craig (250) 595-7000 www.devonproperties.com Dexter Realty/Dexter PM Kevin Skipworth (604) 869-8226 www.dexterrealty.com Dorset Realty Group Canada Ltd. Ron Schuss (604) 270-1711 www.dorsetrealty.com Downtown Suites Ltd. Nicholas Meyer (604) 694-8801 downtownsuites.ca DPM Rental Management Ltd. Phillip Paull (604) 982-7051 www.DPMonline.ca Eagleson Properties Ltd. Katherine Eagleson (604) 879-1070 eaglesonproperties.com EasyRent Real Estate Services Ltd. Sean Rafati (604) 662-3279 www.easyrent.ca Equitex Realty Ltd. Joe Bellows (250) 386-6071 equitex.ca FirstService Residential Christopher Mis (604) 689-6975 www.fsresidential.com GMA Consulting Ltd. Glen Smith (604) 783-5404 Green Door Property Management Ben Green (250) 688-0362 GWL Realty Advisors Angela Lange (604) 713-6450 www.gwlrealtyadvisors.com Hathstauwk Holdings Ltd. Terra Turton (604) 272-7626 Hathstauwk.com

Haven Management Co. Ltd. Tim Sader (604) 239-0280 www.havenproperties.ca Hewett Homes Adrienne Hewett (604) 922-1934 www.hewetthomes.ca Homeland Realty Miles Chen (778) 898-8282 HomeLife Benchmark Realty Corp. Victoria Astle (604) 531-1111 homelifepropertyrentals.ca Homelife Peninsula Property Management Doug Holmes (604) 536-0220 rentinfo.ca Hugh & McKinnon Realty Ltd. Scott Higgins (604) 531-1909 www.hughmckinnon.com Hume Investments Ltd. Sally McIntosh (604) 980-9304 www.humeinvestments.com Hunter McLeod Realty Corp. Richard Anderson (604) 734-8860 www.hmrealty.bc.ca Key Property Management Lucinda Cooper (604) 900-2225 www.keypropertymanagement.ca L Bennett Consultants Lolly Bennett (604) 307-3080 Lougheed Enterprises Ltd. Andrew Statham (604) 980-0067 Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 www.macdonaldcommercial.com MacGregor Realty & Management Darin Mould (604) 505-3151 Maclab Properties Group Ltd. Tina Ding (604) 291-6878 MacPherson Real Estate Ltd. Rob MacPherson (778) 882-0211 www.cbmre.ca Macro Properties Imran Jivraj (416) 789-0858 www.macroproperties.com Mainline Living Property Management Ltd. Jaimie Howell (250) 808-2094 mainlineliving.ca Maple Leaf Property Management Apartments Melanie LeBar (604) 925-8215 Marcus & Millichap James Blair (604) 675-5240 www.marcusmillichap.com

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND Maxsave Real Estate Services Linda Stacey (250) 640-3471 www.maxsave.bc.ca Murray Hill Developments Ltd. Barry Wiedman (780) 488-0288 Oak West Realty Tom Nakatani (604) 728-8230 Oakwyn Property Management Ltd. Arlene Chiang (778) 929-0200 www.oakwynpm.com One Flat Fee Real Estate Marianne Miller (778) 878-7304 www.bcpropertyspecialist.com Picket Fence Property Management Group Cindy Hamel (604) 807-1105 www.picketfencepmg.com Porte Realty Ltd. Daniel Bar-Dayan (604) 732-7651 www.porte.ca Prospero International Realty Inc. Jeff Nightingale (604) 669-7733 Raamco International Properties Canadian Ltd. Kimm Zbierski (201) 567-5991 www.raamco.ca RE/MAX City Realty Karson Wong (778) 723-8183 RE/MAX City Realty Gibsons Andrea Kerr (604) 682-3074 www.coastrentals.ca RE/MAX Pentiction Realty Deborah Moore (250) 486-0211 Real Property Management Carla Browne (866) 317-8566 www.realpropertymgt.ca Realstar Steve Matish (416) 966-9362 www.realstar.ca Red Door Management Corp Lisa Biggin (778) 827-0377 www.reddoorpm.ca Reign Realty Andi Pham (604) 404-4888 www.reignrealty.ca Rent It Furnished Realty Vera Sal (604) 628-3457 rentitfurnished.com Rent Real Estate Services Lucy Willcox (604) 737-8865 rentrealestateservices.ca Roboson Holdings Ltd. Sarah Hill (604) 682-2088 www.rennie.com

Ronin Property Management Gary Bains (604) 908-8861 South Okanagan Property Management Ashley Lutke-Schipholt (250) 485-9935 www.southokanaganrentals.com Sunstar Realty Ltd. David Mak (604) 436-1335 www.sunrealty.ca Sutton Max Realty and Property Management Wallis Lee (604) 227-3399 www.suttonmaxrealty.com Sutton West Coast Realty 120 Joseph T-Giorgis (604) 816-2928 Tribe Management Inc. Fiona Therrien (604) 343-2601 Turner Meakin Management Company Ltd. Brian Meakin (604) 736-7020 Unique Real Estate Accommodations Inc. Nina Ferentinos (604) 984-7368 VADA Asset Management Inc. Stefanie Shimoda - Klassen (604) 416-3880 www.vadaam.com Vancouver Property Management (VPM Group) RE/MAX Farid Entezari (877) 633-7910 www.VPMGroup.ca Vancouver Rental Group Seva Roberts (604) 365-5001 www.vancouverrentalgroup.ca Wesgroup Properties Sarah Liu (604) 648-1800 www.wesgroup.ca West Kootenay Rentals Paula Owen (250) 359-5021 Wynn Real Estate Ltd. Dayton Zhao (604) 762-4200 www.wynnrealty.ca

REAL ESTATE BROKERAGE Pospischil Realty Group Marty Pospischil (604) 263-1000 www.pospischilrealty.com

REAL ESTATE SALES

CBRE Limited Lance Coulson (604) 662-5141 www. nationalapartmentgroupbc.ca Century 21 Prudential Estates (RMD) Ltd. Mike Blackall (604) 278-2121 www.century21pel.com

Goodman Commercial Inc. Mark Goodman (604) 714-4790 www.goodmanreport.com Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 www.macdonaldcommercial.com Macdonald Commercial R.E.S. Ltd. Dan Schulz (778) 999-5758 www.bcapartmentinsider.com Marcus & Millichap James Blair (604) 675-5240 www.marcusmillichap.com Multifamily Real Estate Services Corporation Seth Baker (778) 235-9293 www.multifamily.ca Pospischil Realty Group Marty Pospischil (604) 263-1000 www.pospischilrealty.com

RENOVATION & REPAIRS

BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 www.bmsmechanical.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Vancouver General Contractors Emily Kosichek (604) 430-3004 vancouvergeneralcontractors.com

RENTAL MARKET INFORMATION

Multifamily Real Estate Services Corporation Seth Baker (778) 235-9293 www.multifamily.ca

RE-PIPING

BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 www.bmsmechanical.com Brighter Mechanical Mike Pearson (604) 279-0901 www.brightermechanical.com Cambridge Plumbing Systems Ltd. John Jurinak (604) 872-2561 www.cambridgeplumbing.com Manna Plumbing Ltd. Chris Kobilke (604) 710-3908 www.mannaplumbing.com

RESTORATION

FirstOnSite Restoration Ltd. Amy Barilla (236) 335-0499 www.firstonsite.ca

Phoenix Restorations Ltd. John Wallis (604) 945-5371 www.phoenixrestorations.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Remdal Painting & Restoration Inc. Paul Maryschak (604) 882-5155 www.remdal.com ServiceMaster Restore of Vancouver Janak Lally (604) 435-1220 www.svmvancouver.ca

ROOFING

Bond Roofing Daniel Fajfar (604) 375-2100 www.bondroofing.ca Cambie Roofing Contractors Ltd. Paul Skujins (604) 261-1111 www.cambieroofing.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

ROOFING MEMBRANES

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

SECURITY & INTERCOM SYSTEMS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com Vancouver Fire & Radius Security Joslyn Alderson (604) 232-3488 www.vanfire.com Vandelta Communication Systems Ltd. Hugh Rae (604) 732-8686 www.vandelta.com

SHREDDING & DOCUMENT DISPOSAL Super Save Disposal Inc. Danielle Johannes (604) 533-4423 www.supersave.ca

SOFTWARE - PROPERTY MANAGEMENT

ITK Consulting Inc. Conal Campbell (604) 916-4386 itk-inc.com Pendo Jodelene Weir (604) 398-4030 pen.do/partners/landlordbc Yardi Canada Ltd. Amanda Moreira (905) 671-0315 www.yardi.com

SUPPLIES - HARDWARE, BUILDING, MAINTENANCE Rona Inc. Brad LeGrow (604) 314-1366 www.rona.ca The Home Depot Canada Michael Lirangi (416) 571-8940 www.homedepot.ca/pro

TELECOMMUNICATIONS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

TENANT INSURANCE Duuo Insurance Devon Campbell www.duuo.ca

UTILITIES/ NATURAL GAS Absolute Energy Kirby Morrow (604) 375-2058 www.absolute-energy.ca

UTILITY SUB-METERING Enerpro Systems Corp. Andrew Davidson (604) 982-9155 www.enerprosystems.com

WASTE/ RECYCLING

Super Save Disposal Inc. Danielle Johannes (604) 533-4423 www.supersave.ca Waste Connections of Canada Inc. Rob Barr (604) 834-7578 www.WasteConnectionsCanada.com

WATERPROOFING

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

WINDOW - REPLACEMENT/ INSTALLATION/ RENOVATION A-1 Window Mfg Ltd. Roque Datuin (604) 777-8000 www.a1windows.ca Centra Windows Mark Estrada (604) 882-5010 www.centra.ca Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Retro Teck Window Mfg. Ltd. Wilfred Prevot (604) 291-6751 www.retrowindow.com

SUMMER 2021 | 29

THE KEY ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - VANCOUVER ISLAND ADVERTISING & PROMOTION

Places4Students.com Laurie Snure (866) 766-0767 www.Places4Students.com

APPLIANCE - RENTALS Coinamatic Canada Inc. Jack Ursaki (800) 361-2646 www.coinamatic.com

APPLIANCE - SALES & SERVICE

Coinamatic Canada Inc. Jack Ursaki (800) 361-2646 www.coinamatic.com The Brick Commercial DivisionMidnorthernAppliance Shane Grant (604) 517-5815 www.thebrick.com WestCoast Appliance Gallery Byron Loucks (250) 382-0242 www.westcoastappliance.ca

FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Wyse Meter Solutions Inc. Peter Mills (800) 672-1134 www.wysemeter.com

ENGINEERS

FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

FIRE PROTECTION, MONITORING, & EQUIPMENT

BAILIFF AND COLLECTIONS SERVICES

Rushworth Electrical Services Inc. Dustin Rushworth (250) 361-1231 www.rushworthelectric.ca Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

BUILDING ENVELOPE

Columbia Fuels Chris Mallory (877) 500-4328 www.columbiafuels.com

NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

CLEANING - CARPET & UPHOLSTERY

Island Carpet & Upholstrey Cleaning Inc. Ron Gould (250) 590-5060 www.islandcarpetcleaning.ca

COMMUNICATIONS/ ENTERTAINMENT

Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

CREDIT REPORTING AGENCY

RentCheck Credit Bureau Brenda Maxwell (800) 661-7312 www.rentcheckcorp.com

DEPRECIATION REPORTS

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

ELECTRICIANS

Rushworth Electrical Services Inc. Dustin Rushworth (250) 361-1231 www.rushworthelectric.ca

ENERGY EFFICIENCY & CONSERVATION

BC Hydro To learn more about energy saving opportunities go to www.bchydro.com FortisBC Energy Inc. Chris Alionis (604) 592-7985 www.fortisbc.com

HEATING FUELS

INSPECTIONS-TENANCY COMPLIANCE

Canadian Tenant Inspection Services Ltd. Anna Garnett (778) 846-9125 www.ctiservices.ca NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

INSURANCE

BFL Canada Insurance Services Inc. Stacey Wilson (778) 374-4125 www.bflrealestate.ca Megson FitzPatrick Insurance Services Mike Nichol (250) 519-2300 www.megsonfitzpatrick.com

LEGAL SERVICES

Haddock & Company Diane Bennett (604) 983-6670 www.haddock-co.ca Lesperance Mendes Lawyers Alex Chang (604) 685-1255 www.lmlaw.ca

MEDIA

MediaEdge Communications Dan Gnocato (604) 549-4521 www.mediaedge.ca

MORTGAGE FINANCING CMHC Eric Bond (604) 737-4161 www.cmhc.ca

First National Financial LP Michael Yeung (778) 887-8843 www.firstnational.ca

NARCOTICS DETECTION & SECURITY NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

PAINT SALES

Cloverdale Paint Inc. Dave Picariello (604) 596-6261 www.cloverdalepaint.com

PIPE LINING/ RE-PIPING

Victoria Drain Services Ltd. Dave Lloyd (250) 818-1609 www.victoriadrains.com

PLUMBING/HEATING/ BOILERS Columbia Fuels Chris Mallory (877) 500-4328 www.columbiafuels.com

PRIVATE INVESTIGATION AND SKIP TRACING NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

PROPERTY MANAGEMENT

460 Property Management Inc. Carol Buck (250) 591-4603 Advanced Property Management Inc. Lorri Fugle (250) 338-2472 www.advancedpm.ca Brown Bros. Agencies Limited Kat McMicken (250) 385-8771 www.brownbros.com CAPREIT LIMITED PARTNERSHIP Pamela Dimayuga (604) 632-9991 www.caprent.com Century 21 Queenswood Realty Ltd. Katie Markham (250) 477-1100 www.century21queenswood.ca Century Group Lands Corporation Tina Thygesen (604) 948-3832 www.centurygroup.ca Coastal Life Realty Ltd. Charmaine Harris (250) 629-9998 www.coastalliferealty.ca Colyvan Pacific Property Management Jodi Levesque (250) 754-4001 www.colyvanpacific.com Cornerstone Properties Ltd. Jason Middleton (250) 475-2005 www.cornerstoneproperties.bc.ca Countrywide Village Realty Ltd. Tracey Forest (250) 749-6660

Devon Properties Ltd. David Craig (250) 595-7000 www.devonproperties.com Duttons & Co. Real Estate Ltd. Brian Ogilvie (250) 389-1011 www.duttons.com Greenaway Realty Kirsten Greenaway (250) 216-3188 www. sookepropertymanagement.ca Lannon Creek Holdings Ltd. Dave McClimon (250) 744-0394 Meicor Realty Management Services Inc. Hillary Turple (250) 338-9979 www.meicorproperty.com Oakwood Property Management Carol Dobell (250) 704-4391 www.oakwoodproperties.ca Pemberton Holmes Property Management Claire Flewelling-Wyatt (250) 478-9141 www.thepropertymanagers.ca Proline Management Ltd. Adam Taylor (250) 475-6440 www.prolinemanagement.com Raamco International Properties Canadian Ltd. Kimm Zbierski (201) 567-5991 www.raamco.ca Rowan Property Management Ltd. Arthur Allan (250) 748-9090 www.rowanproperty.ca Royal LePage Nanaimo Realty Brenda Gilroy (250) 760-2234 www.royallepagenanaimo.ca Royal LePage Pacific Rim Realty Property Management Marilyn Koehle (250) 723-5478 Saanich Peninsula Realty Ltd. John Romashenko (250) 588-9246 Sutton Advantage Property Management Ltd. Gilbert Gutfrend (250) 881-8866 TPM Properties Debbie Hunt (250) 383-7663 Widsten Property Management Steve Widsten (250) 753-8200 www.islandrent.com

REAL ESTATE SALES

CBRE Limited Lance Coulson (604) 662-5141 www. nationalapartmentgroupbc.ca

Colliers International, Victoria Ken Cloak (250) 388-6454 www.collierscanada.com Goodman Commercial Inc. Mark Goodman (604) 714-4790 www.goodmanreport.com Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 www.macdonaldcommercial.com

ROOFING

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

SECURITY & INTERCOM SYSTEMS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

SOFTWARE - PROPERTY MANAGEMENT ITK Consulting Inc. Conal Campbell (604) 916-4386 itk-inc.com

SOFTWARE - PROPERTY MANAGEMENT

Pendo Jodelene Weir (604) 398-4030 pen.do/partners/landlordbc Yardi Canada Ltd. Amanda Moreira (905) 671-0315 www.yardi.com

SUPPLIES - HARDWARE, BUILDING, MAINTENANCE Rona Inc. Brad LeGrow (604) 314-1366 www.rona.ca The Home Depot Canada Michael Lirangi (416) 571-8940 www.homedepot.ca/pro

TELECOMMUNICATIONS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

TENANT INSURANCE Duuo Insurance Devon Campbell www.duuo.ca

UTILITIES/ NATURAL GAS Absolute Energy Kirby Morrow (604) 375-2058 www.absolute-energy.ca

WASTE/ RECYCLING

Waste Connections of Canada Inc. Rob Barr (604) 834-7578 www. WasteConnectionsCanada.com

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NEW

NEW

REDuCED

Garth Apartments

Development site in Oakridge area

Mixed-use rental building

1133 Barclay Street, Vancouver

17, 23, 29 & 35 W 41st Avenue, Vancouver

7312 Magnolia Terrace, Burnaby

31-suite 3-storey plus penthouse rental apartment

Multi-family development site. Four-lot assembly

15 units: 14 residential + 1 CRU. 700 metres to

building in the West End – substantially renovated.

(14,612 SF). 10-mins walk to Oakridge Centre.

Edmonds Skytrain station. 3.2% cap rate.

List $15,700,000

List $11,850,000

List $6,380,000

The Dalip

Georgian House

Centennial House

5656 Victoria Drive, Vancouver

5450 Vine Street, Vancouver

725 West 70th Avenue, Vancouver

Brand new 6-storey mixed-use building in Victoria-

12-storey 69-suite concrete rental tower in the heart

94-suite 12-storey concrete rental tower featuring

Fraserview. 46 rental suites + 5,642 SF retail space.

of Kerrisdale. Infill potential.

river and city views. Infill development potential.

List $33,900,000

List $44,000,000

List $39,800,000 SOLD

SOLD

Rental development site

Tamarac apartments

Martello Tower

1065 Pacific Street, Vancouver

1160 Broughton Street, Vancouver

1011 Beach Avenue, Vancouver

Development opportunity with holding income.

75-suite 10-storey rental tower. Well maintained –

30-storey concrete high-rise. 220 units.

~13,000 SF site in the West End.

$440k per unit. Corner lot – steps to Davie Village.

Waterfront English Bay.

List $18,950,000

Sold $29,750,000

Confidential

Mark Goodman

Cynthia Jagger

Personal Real Estate Corporation

Personal Real Estate Corporation

Direct 604 714 4790 mark@goodmanreport.com

Direct 604 912 9018 cynthia@goodmanreport.com

Goodman Commercial Inc. Office: 604 558 5511 560–2608 Granville Street Vancouver, BC V6H 3V3