Landlord BC Winter 2021

LandlordBC Code of Ethics

PM 40063056

WINTER 2021

DIVERSITY, EQUITY AND INCLUSION

Enhancing Curb Appeal

Information Asset Management

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THE KEY Office Hours: 8:30 am to 4:30 pm weekdays Vancouver Office: Suite 1210-1095 West Pender Street Vancouver, BC V6E 2M6 Tel: 604.733.9440 Toll Free BC: 1.888.330.6707

David Hutniak Chief Executive Officer

Victoria Office: 830B Pembroke Street Victoria, BC V8T 1H9 Tel: 250.382.6324 Toll Free BC: 1.888.330.6707

Kimberly Coates Director of Member Engagement

Hunter Boucher Director of Operations

Lisa Henderson Member Services Representative

Erin Breier Events & Communications Coordinator

Bianka Cseko Member Services Representative

Monika Sosnowska Marketing & Communications Specialist

Board of Directors Chair Jason Middleton Vice-Chair Michael Drouillard Secretary-Treasurer Derek Townsend Directors Claire Flewelling-Wyatt, Nicolas Denux,Paul Sander, Kim R. Schuss, Jason Fawcett, Claire Immega, Kerri Jackson, Sarah Lui Cover photo credit: Erin Breier and Monika Sosnowska

The KEY is published by MediaEdge Communications For any advertising/publishing inquiries, please contact: Dan Gnocato, Publisher, dang@mediaedge.ca or t: 604 549 4521 Publication Mailing #40063056 Magazine Coordinator Erin Breier Editor Hunter Boucher hunterb@landlordbc.ca Editor Monika Sosnowska monikas@landlordbc.ca Production MediaEdge Communications

CONTENTS 4

CEO’s Message

6

Chair’s Message

10

Redeveloping PurposeBuilt Rental Buildings

12

LandlordBC Code of Ethics

14

Information Asset Management

16

Diversity, Equity and Inclusion

20

Enhancing Curb Appeal

21

LandlordBC 2021 Events Year in Review

22

Submetering is the New Standard

23

Electrification of MultiUnit Residential Buildings

24

Arbitrator’s Desk

25

Hunter’s Hints

27

Associate Members/ Corporate Suppliers — Mainland

30

Associate Members/ Corporate Suppliers — Vancouver Island

Disclaimer: This publication is designed to provide informative material of interest to readers; the opinions of the authors of the articles do not, however, necessarily represent the opinions of the board of directors. The magazine is distributed on the understanding that it does not constitute legal, accounting or other professional advice. Although the published information is intended to be helpful, neither we nor any other party will assume liability for loss or damage as a result of reliance on this material. Appropriate legal, accounting or other assistance should be sought from a competent professional. Articles cannot be re-printed or reproduced in any form without the sole permission of LandlordBC.

WINTER 2021 | 3

THE KEY

CEO’S MESSAGE David Hutniak, CEO, LandlordBC

TAKING A STAND ON DIVERSITY, INCLUSION, AND EQUITY The residential rental housing industry has enormous potential to combat systemic racism by making a conscious effort The recent disclosure of the hundreds of lost lives in the residential school system was certainly a wake-up call for all Canadians and reminded us of the ongoing trauma caused by residential schools. LandlordBC, like many organizations, recently stood in solidarity with those who were lost and the survivors, families and communities who continue to grieve the horrors of residential schools, by honouring them on the first ever National Day for Truth and Reconciliation this past September 30th, 2021. While the gesture may seem small, I’m sure that we can all agree that it is an important step in the journey to healing for the First Nations Community and the country. There’s no question that as a society we are increasingly witnessing the pervasiveness of racial injustice. And if we are being honest, we will acknowledge that saying that this is just an “American” thing is a cop-out. We know full well it is happening right here in our own backyard. This is why we as rental housing providers, both individuals and organizations responsible for providing the fundamental service of housing, must show leadership by taking a stand on diversity, inclusion, and equity. Our sector has enormous potential to combat systemic racism by simply making a conscious effort. Collectively we must take action to foster a more diverse workforce, understand unconscious bias, or even create more equitable housing. Our sector has to figure this out. Everyone is looking at what we do. Know that simply ignoring the issue, or simply “checking the boxes” on some disingenuous plan, won’t cut it. LandlordBC recently partnered with a diversity, equity and inclusion (DEI) expert to help our members begin this important journey. Through a series of three webinars, Renée Charles helped us understand what diversity is and why it is important; the difference between exclusion and inclusion and, finally, she described anti-racism in action. I remember one of the first things Renée said to me when we initially met — We don’t have to look very far to see examples of racial injustice. Racial differences exist between us — that’s a fact. Treating racialized people with dignity and respect — that’s a choice. An interview with Renée can be found in this edition of The Key. Furthermore, if you didn’t attend the webinar series, I strongly urge you to view the recordings archived in the secure section of our website. If you have staff (property managers, building managers, resident managers, administrative staff, etc.), ensure that they too watch these three webinars. They are each 90 minutes long. Please know that

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we engaged Renée for you, our members. Do not miss the opportunity to take advantage of this resource. As we’ve shared with you recently, the LandlordBC board has created a Diversity and Inclusion Committee of the LandlordBC board of directors to assist the LandlordBC board and CEO to develop and execute policies to promote the values of diversity and inclusion within LandlordBC, its board composition, and its external programming and position, in light of LandlordBC’s role as an industry organization promoting the interests of landlords to the public and the government. We will be sharing more information with you as we continue down this important path. In the meantime, here are some tips on how to incorporate DEI into your organization, big or small, that I’ve learned in my journey as CEO of LandlordBC: 1. There’s a difference between equity versus equality: Equality is giving everyone the same thing, and not acknowledging historical and present-day inequities. When we distribute resources with equality in mind, we may be giving some people things that they don’t need and missing the opportunity to provide additional resources to those who have been historically and systematically impacted by inequity. 2. Make sure your initiatives are properly structured and resourced in your organization. Oftentimes people are tasked with achieving a lot, but they don’t have the resources. 3. Ideally, the person in charge of DEI initiatives should be in the room where it happens — they should be involved in meetings and discussions where major decision-making happens. 4. When you interview potential hires, you can mitigate bias by asking standardized questions. Studies have shown that structured interviewing is a more effective way to interview. 5. DEI initiatives have gotten dinged for being a check box item instead of having meaningful impact. If you do just one thing and do it one time, then it becomes a check box. But if you launch a training program and it’s in conjunction with coaching and revised company policies, that’s a great way to do change management.

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THE KEY

CHAIR’S MESSAGE Jason Middleton, Chair, LandlordBC On October 20, 2021 LandlordBC held its Annual General Meeting. The following is the chair’s message presented to members at the virtual event. It is rather difficult to comprehend that we continue to find ourselves in the throes of a pandemic that began in March 2020, some 19 months ago. We are fortunate that in B.C. the immunization rate has continued to grow, however, we still have a long way to go before we are past this pandemic and we all need to pull together in the meantime. As a sector providing a critical service to British Columbians, as LandlordBC members have done throughout the pandemic, we encourage all of you to protect yourselves and your families, colleagues, residents, and fellow citizens by taking all the necessary precautions; get vaccinated if you can, and stay safe and well. I don’t have to tell you that our sector has been forced to adapt our operations due to the COVID-19 health crisis. Fortunately, we weathered the storm much better than many other sectors, and we can take considerable comfort and pride in knowing that LandlordBC’s advocacy efforts and our collaborative relationship with the B.C. government was very instrumental in those results. And while we were not pleased with the government’s decision to implement a rent increase freeze, the reality is that they were responsive to our sector’s challenges, and largely took a balanced approach, for which we are appreciative. In my view, the broader sector remains strong and there are many opportunities for continued growth for well-managed, customer-focused, owners and managers of rental housing in B.C.

ADDITIONAL RENT INCREASE Since I last spoke with you, we’ve had a major win for our sector with the implementation of the Additional Rent Increase (ARI) for capital expenditures process as of July 1, 2021. LandlordBC led much of the conversation with the RTB with the aim to ensure the result would be a transparent and accessible process for both landlords and tenants. The outcome is a testament to the diligent advocacy of LandlordBC and reaffirms the degree to which we can influence policy as a trusted advisor of government. I wish to especially acknowledge the considerable efforts of our CEO, David Hutniak, for making this happen. I know it was at times a painstaking process. The ARI process, which is now open to applications through the RTB’s online portal, allows landlords to apply for an Additional Rent Increase to recoup the costs of necessary capital expenditures in the residential property.

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For a capital expenditure to be eligible it must be made for the purpose of: • Installing, repairing, or replacing a major system or component such as electrical, mechanical, or structural that is necessary or, • Reducing greenhouse gas emissions or energy use or, • Improving the security of the rental property. Ineligible expenditures include: • Repairs needed as a result of inadequate repair or maintenance by the landlord. • Expenditures where the landlord has recouped the cost from another source. Landlords with eligible expenditures will be able to apply through the RTB’s online portal for this Additional Rent Increase which will result in what is essentially a Dispute Resolution hearing where both the landlord and tenant(s) will have an opportunity to discuss the matter with an arbitrator. When making the application landlords may include all capital expenditures made over the previous 18 months, from the date of application, and must include all units the landlord intends to increase on one application. Increases through this process will be calculated by taking the total eligible expenditures divided by the number or dwelling units which is then divided by 120 months (10-year amortization). The increases will be capped at three per cent but may be spread out over three years to a maximum of nine per cent over the three-year period in addition to normal annual increases. This means that if the tenants’ increase is eight per cent, they will receive an increase of three per cent in the first year and again in the second year with an increase of two per cent occurring in the third year. Landlords will be able to utilize an RTB calculator to determine what their potential increase may be before applying. As I said earlier, this is a great win for our sector and will certainly provide an important tool for recovering some of the costs associated with capital expenditures.

DIVERSITY AND INCLUSION In any business, it is important that you adapt and adjust your practices to meet the changing world; including ensuring that you meet society’s expectations for inclusivity and curating a culture of diversity. At last year’s AGM I announced that your board had put together the Diversity and Inclusion Ad Hoc Committee of LandlordBC. The primary focus of this committee, which consists of three directors plus our chair and CEO as ex officio members, is to develop and execute policies to promote the values of diversifying and inclusion within LandlordBC and its external programming and position, in light of LandlordBC’s role as an industry organization promoting the interests of landlords to the public and government. The policies and programming will be designed to promote the diversity and inclusion values of LandlordBC in four key areas: • Board of director’s composition; • LandlordBC workplace culture, hiring policies; • Industry standards; and • LandlordBC membership educational programming.

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THE KEY Chair (Cont’d) This is an important step and will directly impact LandlordBC’s dynamic growth as the association that is here to represent all rental housing providers in our province while being sensitive to the approximately 1.6 million British Columbians for whom we provide homes. Early this year the board participated in a diversity and inclusion educational program to assist us with determining LandlordBC’s strategies on this front, going forward. One of the outcomes of that strategy was to contract Renée Charles, to conduct a series of three webinars for you in November of this year. These webinars focused on defining diversity, helped us understand the distinction between inclusion and exclusion, and provided us with a framework for antiracism actions that we can all embrace. In addition, LandlordBC demonstrated its sector leadership and solidarity with the Indigenous communities by closing our offices on September 30, the first National Day of Truth and Reconciliation. LandlordBC used the day to commemorate the history and ongoing trauma caused by residential schools and to honour those who were lost and the survivors, families and communities who continue to grieve. Finally, the board felt it was important to update LandlordBC’s Code of Ethics for our members to more accurately reflect our core values as an organization and sector. It is important that all members review the new Code of Ethics and obviously embrace them. The updated version is available on page 12.

At this time, I would like to thank the current board members whose insights were invaluable this past year: • Nicholas Denux • Michael Drouillard • Jason Fawcett • Claire Flewelling-Wyatt • Claire Immega • Kerri Jackson • Sarah Liu • Paul Sander • Kim Schuss • Derek Townsend Thank you for the dedication and engagement that you have shown over the last year, not only to LandlordBC but to our industry. It has been a pleasure to serve as the chair of LandlordBC’s board of directors and I have valued the opportunity to work with our CEO David Hutniak and the amazing team of professionals we have at LandlordBC. This year has continued to present challenges, but by building on the foundation that we have as professional owners and managers of rental housing, I am confident that 2022 will prove to be a year filled with growth and accomplishments.

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THE KEY

REDEVELOPING PURPOSE-BUILT RENTAL BUILDINGS By David Adelberg, CEO, Investment Development Services Group If you’re looking to redevelop your purpose-built rental building there several steps to consider, including financing, tenant relocation, zoning, and time investment. This guide provides answers to your most frequent questions. FINANCING — CAN I, AN INDEPENDENT APARTMENT OWNER, ACTUALLY FINANCE SUCH A MASSIVE PROJECT? The financing to develop a high-density asset is the same as when you, or previous family member had acquired the asset. It’s still the 25 per cent ratio of a down payment to financing needs; all projects are unique but the similar rule/ratio applies. In fact, the federal government recognizes the desperate NEED for rental purpose assets to be developed and have very favourable lending terms for apartment owners such as yourself to develop. If you have held the asset for many years and have substantial equity, this is recognized towards down payment security towards the financing.

ZONING AND THE CITY, WHAT DO I NEED TO DO TO GET APPROVALS? Chances are that your multifamily asset is already a valued component of your city’s rental supply. There is also a very good chance that your municipality has already designated your area as higher density within their OCP (Official Community Plan). If not, nearby high density redevelopments can set the precedent allowing you to submit and get approval from your municipality to redevelop high density as well. Approval requires: architectural drawings, landscaping plans, engineering schematics, community amenity contributions. There is a lot of dialogue and back-and-forth with city planners. Remember, if there is a shortage of rental supply in your municipality, they want your project to succeed, they need it.

WHAT ABOUT THE CURRENT TENANTS; HOW CAN YOU HELP THEM? Tenants are the lifeblood of our success and it can be difficult to make the decision to redevelop and ask your tenants to go through the certainly painful process of moving. Unfortunately to create a modern, high-density solution for the overall benefit of the community, as well as your portfolio, you will need to end the tenancies of the existing tenants. Ending tenancies is never a positive experience but when ending tenancy for redevelopment requires some additional consideration and sensitivity. Regardless of where the rental units are located

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there will be the need for compensation and some municipalities have tenant relocation programs in place that require the landlord to relocate and further compensate tenants for the significant impact that ending a tenancy can have. Additionally, your municipality may have terms that allow tenants to return to the new building at similar rates from the current tenancy agreement. Construction financing can also provide financial support to compensate for tenant relocation expenses. The new development can also be seen as a long-term benefit to the tenant in which they will have a modern building to return to and enjoy the amenities and quality of life for the long-term.

HOW LONG IS THIS GOING TO TAKE? The timing wildcard in any development currently is the approvals and processes through your municipality’s city hall. This could take 6-18 months depending on: current zoning, OCP, capacity of the city planners to meet the demand for their time and approvals. Construction time, depending on the size and scale of the project could be 18-24 months. Preliminary financing approvals could take 6-12 weeks; in which triggering construction financing would be dependent on civic approvals for development. Five-years in total is the conservative outside time limit that we work backwards from depending on optimal timelines at each step. Once the building is nearing completion and occupancy, marketing of the suites for rent should commence. Develop your database for viewings as soon as possible after occupancy. Rendered drawings of units and virtual reality (VR) presentations are great tools to showcase your new, modern suites offering lifestyle not just a roof over one’s head. Lease-up is key if the goal is to sell the final complete asset. Maximum sale price is achieved with full lease-up and stabilized revenue achieved. The final, cherry-on-top benefit of your new development is the naming rights. This is an opportunity of the legacy of the family trust or flagship property of your portfolio. Recognize a loved-one, founding family member, champion of your community, or branding opportunity of your hard earned portfolio. As daunting and intimidating the idea of developing a high rise, concrete, purpose-built rental building is, it’s the natural next step as a real estate investor.

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THE KEY

LANDLORDBC CODE OF ETHICS The LandlordBC board of directors drove the decision to update our Code of Ethics in 2021 as part of our commitment to promote a high standard of business ethics in the provision of residential rental housing in B.C. This update was communicated to our members in attendance at our AGM on October 20, 2021.

We encourage all LandlordBC members to review this updated document, as it is our mission to support and empower owners and managers of rental housing while also promoting a high standard of business ethics in the provision of residential rental housing in this province, as set out in our Code of Ethics. The newly updated LandlordBC Code of Ethics can be found on our website and is also included below. • Members shall abide by the Constitution, By-Laws, and Policies of LandlordBC. • Members will provide accommodation which provides tenants with appropriate and fair comfort, convenience, safety, privacy, respect for their human rights, and dignity in accordance with all applicable laws. • Members shall be guided by the concept of mutual respect between landlord and tenant and act in a manner that merits respect in dealing with any complaints, concerns or problems brought to their attention. • Members shall consider the effect of their actions on the public attitude to the rental industry as a whole and endeavour to maintain cordial relations with their tenants, and will use business practices which are transparent, honest, and ethical. • Members shall endeavour to remain current with the law and with good business practices for residential rental housing providers. • Members shall endeavour to be aware of and comply with relevant municipal, provincial, and federal legislation pertaining to residential rental buildings and tenancies. • Members shall comply with the Residential Tenancy Act whenever providing rental housing to tenants in British Columbia. • Members shall provide residential rental housing in a way that does not discriminate directly, or constructively, against tenants or the public in contravention of the Human Rights Code and, understanding that diversity is a core value of British Columbia, will support and promote equity, diversity and inclusion in their rental accommodation and their workplaces. • Members shall not tolerate bullying, harassment, or discrimination in their workplaces and in the accommodation that they provide. • Members shall safeguard the personal information of their tenants which they collect, use, and retain for the purpose of good property management practice. They will educate themselves and comply with applicable legislation relating to the protection, use, and collection of personal information. • Members shall retain employees in a manner which complies with all applicable legislation, including the Employment Standards Act and the Human Rights Code as it applies to employment relationships. • Members are aware that a breach of the Code of Ethics may endanger the interests and reputation of LandlordBC and may lead to expulsion or suspension.

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THE KEY

INFORMATION ASSET MANAGEMENT Are you ready for what’s coming?

By Caitlin Lemiski, Director, Policy; Office of the Information and Privacy Commissioner for B.C. In the digital age, the threat of our information being used against us has never been greater. Just last summer, for example, a group in the USA purchased so-called anonymous information about the location of users of a dating website and then combined it with publicly-available address information to identify them. The unsuspecting customers using the dating site had no idea that the company sold their data. The result? The company was fined almost 12 million dollars, and at least one person’s reputation was ruined forever — many said tragically and unfairly. Information assets are, simply put, information that has value, and can include things like tenant records, staff records, and payment information. We all have information assets, whether in our personal life or in business. Just like you manage your physical assets by securing them with locks and maintaining building structures, landlords should also invest time and money into making sure information assets are properly managed. Organizing and protecting your businesses’ information assets will save you time, stress and money. This is particularly true if you are ever involved in legal proceedings, receive a court order for information, or are the victim of a privacy breach. In addition,

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properly caring for your information assets that contain personal information is your legal responsibility under B.C.’s Personal Information Protection Act (PIPA). Here are five steps to get you started with information asset management: Step 1 Identify: Think of information like cash — you cannot protect it if you don’t know where it is or how much you have. Take a moment to think about all the places you keep information related to your business as a landlord, both electronically and in paper form. Electronic records include computer files, emails, photos, text messages, instant messages, social media messages and more. The electronic information could be on your computer, your cell phone or in the cloud — think Google, Drop Box and social media. Physical records are any records that are created in paper form. They might be in your office, your home, or with a service provider like an accountant. Make a master list of every type of information you have and where you have it. Step 2 Purge & sort: Once you know what you have and where you have it, it is time to sort. If you do not need information for legal or business purposes, then delete it or shred it. Be sure to keep any information used to make a decision about an individual (like an eviction) for at least one year, as PIPA requires this. As for the rest of the information however, the less you have, the less you need to be responsible for. In fact, think about whether you can reduce the amount of personal information you collect going forward. Limiting what you collect is the gateway to privacy — you don’t have to protect what you don’t collect. The next step is to sort your information by year, individual, or whatever system makes sense to you. Then check your records each month and securely destroy what you no longer need or are no longer required by law to keep. The goal is to establish a file management system and to use that system consistently. Step 3 Classify: All assets are valuable, but some are more valuable than others. When it comes to information, things like birth dates and banking information are more sensitive than photographs from a summer barbeque. All of these assets contain personal information, but the more sensitive the information is, the more

likely it is to be stolen, and the more financial and reputational damage that loss may cause. To guard against this, spend the most time protecting the most sensitive information and make sure that only you and other necessary individuals (if needed) can access it. If the information is electronic, use pass phrases, not passwords, and change them every 90 days. Step 4 Consolidate: Every business owner has an information attack surface. Your attack surface is every place (whether physical or electronic) that you keep information. The more places you keep information, the more places a bad actor could get access to it. If you have papers stashed in several places, now is the time to buy a locking file cabinet and put all of your papers in there. Avoid making copies of information unless you have to. If you use two or more email addresses to send or store emails related to your business, try to move them all onto one email account. Step 5 Invest. Investing time and money early can help to keep your information assets safe and organized for the long term. Even a landlord who manages multiple properties can benefit from a few hours of expert help. Seek out a reliable information security technician who can assess your security situation and make recommendations. For larger organizations, consider hiring someone to try to gain access to your information without your help (this is known as penetration testing).

Another way to invest is to switch from free to paid services that might offer better security and access to customer service. Under the PIPA law, organizations do not have to store personal information inside of Canada, but they still must take reasonable steps to make sure the information is secure. To accomplish this, try to select companies where it is possible to reach an actual human in the event that you are having trouble accessing your files. If you decide to use a free service, you should research how they use the information you give them and assess whether you have the consent of your employees and tenants for that business to use their personal information for those purposes. In many cases, paying a modest annual fee to a company will help increase security and decrease the chances that the information you entrust them with is used for third party marketing or other secondary purposes. Another tip is to look for companies that do business in regions of the world with strong privacy laws. Examples include Canada, the European Union, Argentina, New Zealand and Japan. When it comes to organizing and securing your information, the old adage that “an ounce of prevention is worth a pound of cure” has never been truer.

For more information about your obligations under PIPA, and for guidance documents for landlords visit https://www.oipc. bc.ca/. To contact us, please email info@oipc.bc.ca.

WINTER 2021 | 15

THE KEY

DIVERSITY, EQUITY AND INCLUSION Interview with expert, Renée Charles

By Hunter Boucher, Director of Operations, LandlordBC Over the course of the month of November LandlordBC invited Renée Charles — a diversity, equity, and inclusion expert — to talk to our members about this important topic. As you will have read in the CEO and chair messages the topic of diversity, equity, and inclusion is one that we take seriously and feel our industry needs to become leaders in. I had the privilege of being able to sit down, over Zoom, with Renée to discuss what she brought up during these webinars.

Hunter Boucher: These are complex topics and sometimes can be uncomfortable to discuss, what brought you to get involved in this type of work? Renée Charles: For me I will go back to my experience as a young school child and being teased as a child for the colour of my skin. I did not know at that time that this would lead me down this path, but our experiences can certainly impact our life choices and career path. As an adult I asked myself how we can be good ancestors, what can I do today to make a better tomorrow. H: That really makes sense and I think a lot of people would be able to relate to that experience and the desire to do something to help solve this issue. R: The momentum for this work really started around the time of George Floyd’s murder, the fact that it was recorded and shared — it became a catalyst, as tragic as it was and is. More of these conversations started to take place because there was a brighter spotlight and tighter focus on racial injustice. That rippled out to all the inequity and injustice that is directed to all diversity dimensions. H: The world clearly has seen documented injustice and inequity and many people see the basic need for not being racist, but having gone through these webinars you talk about

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much more than just racial prejudice and as you just mentioned these conversations ripple into other diversity dimensions. In the first webinar on the November 10th, you asked participants what they feel diversity is and the most common answer had to do with both visible and invisible differences between people. How do you describe or define diversity? R: I love simplicity and diversity in its most simple terms speaks to how we are different, and we are all different in a variety of ways which is what makes us unique. When we can bring our uniqueness to the table that is where diversity truly thrives. It goes well beyond race, ethnicity, gender expression, and sexual orientation and we need to go back to basics when we think about diversity in order to build our muscles in navigating diversity. H: I think you started to answer this but why is it important to embrace diversity? R: Great question! I think that answer operates on a number of different levels. It’s good for us as individuals to feel like we belong and to know that we matter. As human beings, beyond some the basic necessity that we need in terms of food to eat and air to breathe and water to drink, we all have a fundamental need to feel seen and heard and to know that we matter. So how do we create spaces that people feel seen and heard regardless of the ways that they are different?

It is good for the individual but it’s also good for the collective. That collective is the organization I work for, the team I am a member of, and it’s the society that I contribute to. When everyone feels like they belong and has a place and that they are included, that just ripples out. The goal is to create an experience where you feel you matter and in turn you will make me feel like I matter. H: In the first session you described something that certainly resonated with myself — the platinum rule. What is it and why should people adopt it in their relationships?

R: I think it’s the participation that is really the key to inclusion. When we give someone a seat at the table but not an opportunity to participate it’s just cosmetic and theatrical. If we are not creating the opportunity to allow people to share their ideas we are not really leveraging diversity. H: With that in mind, many people do look at this topic and say well I have diversified my board or my staff so what more can I do? What are some strategies for creating inclusive interactions?

R: We are all familiar with the golden rule, treat others as we would like to be treated and from that we learn respect and empathy. This is good, but what’s even better is that we should move through the world in a way where we are treating others in the way that they want to be treated. When we understand what respect looks like to others, we increase the likelihood of creating that safe space by showing up in way that feels right for them. It comes from the book The Platinum Rule by Michael O’Connor and Tony Alessandra.

R: The foundational ingredient really focuses on awareness. Each of us needs to really pay attention to two types of awareness. The first is self-awareness, what is going on with me internally as I go through the world and navigate diversity. Each of us needs to pay attention to our internal dialogue, attitudes, beliefs, and opinions that we hold on to as it relates to people that are different to us. Once we have insight into what we are thinking, it creates an opportunity to for us to be more thoughtful and mindful and we can make better choices about how we are going to show up.

H: During the second week you spoke about exclusion vs inclusion, and you touched on a concept that I feel is important, the idea that it’s not just about making sure people are at the table but that they have a voice at the table. Can you talk about this and why it makes a difference?

There is also value in having situational awareness which is what is happening around us. When we see that maybe there are lots of diversity in our workplace, but that people do not have a voice or when we see that something is wrong, we should speak up, stand up, show up.

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THE KEY Diversity (Cont’d) H: For our members I think we can take this further, specifically as it relates to dealing with both applicants for residential tenancies and existing tenants.

to Be an Antiracist. He says there is definitely a difference between saying “I am not racist” and being anti-racist. Saying “I am not racist” implies that I am taking responsibility for me. I am going to check my own biases and I am going to pay attention to what I am thinking and feeling about people that are racially different from me. I am going to hold myself accountable. That is very different than being anti-racist.

What I take away from that is the importance of creating opportunities for diverse voices to contribute. You mentioned in the first webinar that there is value in this, not just for the individuals that are contributing to the organization but for the organization in general. To be blunt, it helps the bottom line.

Saying I am anti-racist is taking accountability for myself, but also holding other people accountable. When someone else makes an inappropriate comment or tells a joke or anything that falls under the umbrella of racism I am going to speak up. The key is dual accountability.

R: Exactly. H: The other thing you mentioned is identifying when something is wrong and speaking up to that. So, for a landlord, ensuring that they are not discriminating on those protected grounds in the Human Rights Code when screening tenants or within their hiring practices. This segues into another topic you discussed in the last session about being anti-racist. Can you speak to what this is and how we can employ it?

H: What is one guiding thought or idea that you feel people starting or continuing down this path can be inspired by? R: One of my favourites is the African proverb: “If you want to go fast, go alone. If you want to go far, go together.” We struggle to achieve the togetherness, but we are on a journey so how do we bring everyone along so that everyone is creating a culture of inclusion.

R: It’s thinking that comes From Dr. Ibram X. Kendi in his book How

LandlordBC members can view the recordings of these webinars in the webinar archive in the secure members only section of the LandlordBC website. With more than 20 years of experience working as a learning professional who delivers workshops to audiences across the globe, Renée is passionate about helping individuals and organizations successfully achieve their performance goals. As a self-proclaimed life-long learner, her interest in learning more about behaviour and what makes us tick, led her down the path of positive psychology. This resulted in the completion of a certificate in Applied Positive Psychology from the Flourishing Centre.

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THE KEY

ENHANCING CURB APPEAL

Given the ongoing boom in our rental market, do aesthetics really matter? By Centra Windows things as neutral as you can so that anyone hoping to move in can easily envision how their own style would look in a room. Internally, it’s possible to freshen up certain parts of the home without having to start from scratch. The kitchen is a great example of an area where major changes can be made on a modest budget. Painting cabinets, attaching new hardware, and covering old countertops can make it look like a brand new kitchen and will appeal greatly to your future tenants. These are quick and easy improvements, but they may not be enough for older properties if you’re hoping to maximize your revenue. If you’re looking to spend a little more and secure a higher rental price, upgrading the windows is a great way to do it. First impressions always matter, and a well-kept exterior helps make a rental property look more like an inviting home. New windows are an instant eye-catcher and massively enhance the curb appeal of older buildings. The difference is substantial and makes a suite stand out in what continues to be a very crowded and competitive space.

The B.C. rental market remains hot, and the pandemic has done little to slow it down. Vancouver is still the most expensive city in Canada to rent this year, and Burnaby briefly overtook Toronto for second place during the summer. Defying the expectations of some, the market only appears to have one direction of travel and prices are projected to rise further in 2022. This is great news for landlords, but it’s never a good idea to get complacent. The current cost of renting brings with it certain expectations. Demand may be high, but so is competition. With tenants paying what they are, thousands of modern suites flooding the market, and a hefty pipeline with the promise of many more to come, it’s understandable that low standards could deter potential renters. They want a little bang for their buck, and there are a number of ways to give it to them. When it comes to both the exterior and interior, tenants will appreciate a fresh lick of paint. This is one of the most basic renovation fixes, and it’s always obvious if it has been a while since the last coat. When viewing a new potential living space, everyone likes to imagine putting their own stamp on it and this can be hard to do if the owner’s style is overly apparent. You should also bear this in mind whenever you’re changing the look of the property. When browsing rentals in new buildings, you’ll notice they tend to share a very similar colour palette. This isn’t just because minimalism is popular right now. Keep

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Tenants will appreciate the visual aspect, but they will also be able to tell just by looking at your property that it’s going to be a comfortable place to live. Older aluminum or wood-framed windows evoke images of hot summer days sweltering in a home with no relief, or cold winter nights spent shivering under heaped blankets. By upgrading your windows, you’re giving them the peace of mind that they’ll be able to enjoy all seasons in the property without having to pay crippling amounts on their hydro bills just to make the space bearable. New patio doors are also a big plus for new tenants. No matter where the property is located, they want to feel safe while they’re at home. Along with new windows, upgrading patio doors will give a sense of security to those living in the property, and for good reason. Older windows and doors can be liabilities and make a home an easy target. Renters will know this and will be reassured by mod-ern, sturdy windows and doors when viewing and making a decision. There are other benefits to these types of renovations which will give you an advantage over the competition. By meeting building codes and efficiency standards with high-performance windows and doors, your property becomes more attractive to potential tenants and is less likely to cause your or them problems down the road. This should be seen as future-proofing your investment and will be especially appealing to tenants looking for somewhere to rent long term. When there is a constant stream of modern units on the market, it makes sense to do all you can to offer a similar experience so as not to be left behind. Humans are visual creatures, and appearance will be an important aspect to many. This offers an added bonus to landlords. If the property looks good, the residents are more likely to be respectful of the space. Whether they’re buying or renting, people want a home they can be proud of to live in.

LANDLORDBC 2021 EVENTS – YEAR IN REVIEW The year 2021 presented a challenge when it came to organizing our usual calendar of events. With changing health orders, mandates, and restrictions, we moved all our education events online in the form of webinars and virtual events for the second year in row. While we miss our in-person social events like the annual golf tournament, which we are hopeful will go forward in 2022, we were able to deliver timely news, education, and updates to our members virtually in the comfort and safety of our own homes and offices. Here are some quick facts about our virtual education offerings in 2021: Number of webinars: 10 Number of virtual events: 2 Combined number of attendees for all events: almost 2,500 Number of guest speakers: 18 Big thank you to all the wonderful sponsors for our events this year: AC&D Insurance BFL Canada Insurance Services Centra Windows Duuo

FirstOnSite Restoration FortisBC Haddock & Company Lawyers Megson FitzPatrick Insurance Services NRM Group Ltd Places4students.com Sparkle Solutions SWTCH Energy Telus The Home Depot Yardi Keep an eye on our e-newsletters for information coming out soon regarding our 2022 event schedule. We are confident that along with some virtual events, we will be able to get back to hosting in-person events in 2022 as well.

If you have any feedback on our events, or any topics in mind that you would like to see us cover next year, please feel free to email our event coordinator, Erin Breier at erinb@ landlordbc.ca

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THE KEY

SUBMETERING IS THE NEW STANDARD FOR UTILITIES Sustainability begins with giving Vancouver residents control over their thermal, energy, and water By Peter Mills, CEO, Wyse Solutions Inc. Submetering has now become an unavoidable measure to help multi-residential buildings control utility costs and meet rising pressure to become more sustainable.

The case for submetering, at a glance • Control of utility budgets, reduced exposure to rate hikes and tenant behaviour. • Improved net operating income, increased building value. • Monitoring of individual suite consumption, including non-bill payers. • No responsibility for collections process or bad debt. • No equipment cost or risk.

Submeters measure water, electricity, or thermal usage in-suite which is where most of the building’s use occurs. Resident owners or tenants are then billed according to their personal use rather than subsidizing their neighbours’ usage. Residents in submetered units are typically much more conscientious. On average, submetered units see more than 30 per cent reduction for both water and energy use, which offers building managers and residents a relief from rising operating costs. New builds are now 90 per cent submetered for electricity and water on average, according to an in-house study conducted by Wyse Meter Solutions. That figure is likely to rise in a market like Vancouver, given B.C.’s extensive history as a policy leader in sustainability, the population’s demand for more sustainable living solutions, and the current infrastructure. New builds must, for example, integrate in Vancouver’s municipally owned district energy systems which result in a lower environmental footprint and increased efficiency. However, like every other system, they incur a cost. Not only does submetering reduce those costs, but it also reduces the strain on these shared systems. For retrofits, there is a misconception that submetering retrofits can be expensive. The truth is that many providers now install the equipment quickly and seamlessly at zero cost with an ongoing billing agreement. The long-term savings are guaranteed. Here are a few other reasons why submetering has become the new standard.

GREATER TRANSPARENCY Even analog ‘needle under glass’ meters can provide information to help manage use. But many submetering providers now offer much more than that. For instance, many smart meters for water use come equipped with

22 | WINTER 2021

• Residents empowered to control their cost of living, easily managed online. • Tap into government funding through residential subsidies and incentives for conversion to submetering. • Corporate image as environmentally responsible.

freeze and leak detection which notify building management by e-alert averting costly flood damage. With these meters, readings can be done remotely, and reporting can be automated or customized to varying levels of granularity. These reports can indicate monthly, daily, even hourly consumption. Smart meters also allow you to set and track performance benchmarks. Residents can see how their usage compares to the average and take advantage of tailored suggestions to help them outperform the average and save. Plus, the technology allows building managers to check the accuracy of meters without a manual inspection or back-end administrative work.

RESIDENTS WANT IT According to a 2019 Canadian Multi-Res Tenant Rental survey, more than 3-in-5 Canadian multi-residential tenants want to be billed only for the utilities they use. For property owners, submetering translates to increased property value and thousands of dollars in savings in reduced operating costs. Moreover, residents now expect sustainability be factored into a building’s operation. ESG (Environmental, Social, Governance) measures have now become almost an industry requirement. Sustainability initiatives are also frequently eligible for government incentives or assistance, many of which your submetering providers will help you apply for and navigate. In summary, submetering is a proven tool to meet those three bottomline objectives: cost stability, environmental responsibility, and social responsiveness.

ELECTRIFICATION OF MULTI-UNIT RESIDENTIAL BUILDINGS LandlordBC was pleased to participate in a project studying the electrification of multi-unit residential buildings. The report was released in October 2021. Our association remains committed to providing our members with the most up-to-date information regarding energy upgrades, rebates, and other tools that can be used to reduce carbon emission and offset the costs associated with operating their rental buildings. We care about the climate crisis and are proud of the fact that many of our members have a strong track record for the early adoption of green initiatives to minimize our sector’s carbon footprint. To access the full report please visit www.landlordbc.ca/multi-unit-residential-buildingelectrification-retrofits-quick-links As nations around the world look for ways to reduce their greenhouse gas emissions (GHGs), there is a global trend towards decarbonization by phasing out technologies and energy sources that have high emissions and replacing them with low-carbon and zero-carbon alternatives. Electrification of building systems is a key strategy on the path to decarbonization. This project is focused on the electrification of multi-unit residential buildings (MURBs) in B.C., with a focus on rental housing.

as well as additional incentives. Additional research and analyses on both the technical and practical aspects of such retrofits is required, as is streamlining local government and utility processes related to these retrofits. While electrification can be challenging, it presents an excellent opportunity to decarbonize, while modernizing and improving the existing building stock.

Education will be an essential component in preparing the industry for future efforts related to electrification. Additionally, this education means LandlordBC will be better equipped to participate as a wellinformed industry leader in future discussions with key stakeholders on electrification and decarbonization. Consumption of fossil fuels in space heating and domestic hot water (DHW) is by far the largest contributor of greenhouse gasses in B.C.’s buildings. Converting to efficient electric heating with heat pumps is one of the key ways to dramatically reduce these emissions, which will help to achieve local, provincial, and federal GHG reduction targets. The Building Electrification Road Map (BERM) envisions that by 2030, most replacement domestic hot water and space heating systems in B.C.’s homes and buildings will be high-efficiency electric. To achieve this within the rental housing sector, it will be critical for key stakeholders to understand the opportunities and challenges for making this transition. LandlordBC, the leader in the rental housing sector, aims to support the industry in gaining a better understanding of these issues to educate owners and managers, enabling them to make informed decisions regarding building retrofit options. This project included engagement with, and education of, a wide variety of landlords across B.C. Access to education and recourses can be found at the above-mentioned link and includes a webinar and summary guide. Further work is needed to provide the required support to help the industry as the world decarbonizes. Key opportunities include the development of support programs that help landlords plan and implement electrification retrofits

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WINTER 2021 | 23

THE KEY

ARBITRATOR’S DESK By R. Todd Wellman — Arbitrator, Residential Tenancy Branch The amended Act shifted the burden from the tenant to the landlord to establish they have used the property according to the stated purpose for ending the tenancy and in accordance with section 51(2) of the Act. This is one of those situations where a tenant will make the application for dispute resolution and the burden to prove that the stated purpose for ending the tenancy was accomplished, falls to the respondent, being the landlord. When a landlord fails to provide sufficient evidence to prove, on a balance of probabilities, that the stated purpose for ending the tenancy was accomplished, the arbitrator, (unless there are extenuating circumstances), will award the tenant 12 times the monthly rent payable under the tenancy agreement, as compensation.

If a landlord doesn’t follow through with the stated reason they ended a tenancy in relation to the landlord’s use of property (section 49 of the Act), a tenant can apply for compensation. Prior to July 1, 2021, tenants seeking additional compensation (in the amount of 12 times the monthly rent) against their landlord, had the burden of proof.

When preparing to attend a dispute resolution hearing of this kind, a landlord may choose to submit evidence to clearly demonstrate that they followed through with the stated purpose for ending the tenancy; or, to submit evidence to demonstrate that extenuating circumstances prevented the landlord from doing so. If you, as a landlord, are considering ending a tenancy pursuant to section 49 of the Act or are responding to one of these disputes, Residential Tenancy Policy Guideline 50. Compensation for Ending a Tenancy provides further details.

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HUNTER’S HINTS By Hunter Boucher, Director of Operations, LandlordBC

In the previous Hunters Hints I wrote at length about the RTB’s new Additional Rent Increase (ARI) for capital expenditures process, and I recommend if you have not read it already and you are considering this process to go back and read that article. Additionally, we have, exclusively for members, a webinar archive which includes two webinars on the ARI process. I am not going to rehash all the information we have previously shared but rather go over some new information we have learned in the first few months this process has been available. First, let’s quickly do an overview of the process. The process, which has been in place since July 1, 2021, allows landlords to apply for an Additional Rent Increase to recoup the expenditures of necessary capital expenditures in the residential property. For a capital expenditure to be eligible it must be made for the purpose of: • Maintaining, repairing, or replacing a major system or component such as electrical, mechanical, or structural that is necessary or, • Reducing greenhouse gas emissions or energy use or, • Improving the security of the rental property. Landlords with eligible expenditures will be able to apply through the RTB’s online portal for this Additional Rent Increase which

will result in what is essentially a Dispute Resolution hearing where both the landlord and tenant(s) will have an opportunity to discuss the matter with an arbitrator. We have learned some new details about this hearing process which landlords should be aware of when considering an application. In a standard Dispute Resolution process, a hearing is scheduled after the application is made. The hearing is generally scheduled for several months later and is allotted one hour. As the ARI process is new and the arbitrators tasked with handling the initial cases are also learning the process, the RTB has decided to add a preliminary hearing before the actual hearing is scheduled. This preliminary hearing has its pros and cons. Given the potential complexities involved in these applications the right of any AD card:q7 12/9/11 9:52 AM Page and 1 tenant named in the application to speak and present evidence,

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THE KEY Hunter’s Hints (Cont’d) the preliminary hearing allows for arbitrators to get a sense of how the hearing will unfold. Specifically, it provides the opportunity to establish who will be speaking and presenting evidence for the tenants. As mentioned, tenants have the right to present evidence and speak at the hearing and as these hearings often will include multiple tenants, they also have the option to assign one tenant to speak on behalf of the tenants as a representative. While a representative may be assigned to speak for multiple tenants, there is also the potential for multiple representatives to be appointed by different groups of tenants or for individual tenants to speak for themselves. The clear and obvious downside to the addition of a preliminary hearing is the delay that it creates in reaching a decision, which in turn delays when the rent increase is issued. This delay is something that landlords need to consider when applying and when considering whether or not to serve a regular rent increase. As serving a regular rent increase (1.5 per cent for 2022) will establish the rent for the 12 months following the increase effective date, landlords with a successful ARI application will have to wait that 12 months to see the ARI increase. Depending on when your decision is made this may or may not be an issue, but the timing is something that will need to be considered. We will continue to liaise with the RTB policy team as they navigate, what is still in early days, this new process and as always relay that information to you, our members.

TOP FOUR THINGS YOU WILL FORGET BUT REALLY SHOULDN’T After 13 years in this industry, I have learned that some of the simplest and most mundane things we need to know to successfully operate a rental housing business are also some of the easiest to forget. Unfortunately, as some of you may have learned from past mistakes, forgetting a key detail such as handling of a security deposit is something that can trigger a costly lesson — though likely one you will not forget. Here are the top four things you need to know but we all forget. 1. How many days does a landlord have to provide a copy of the Residential Tenancy Agreement at the start of the tenancy? The answer is 21 days from the date the agreement is entered

into. Failure to provide a copy of the agreement in the 21-day timeframe, which is outlined in Section 13 of the Residential Tenancy Act (RTA) could result in nonstandard terms, such as smoking and pet clauses, having no effect in the tenancy. Essentially what can happen is that the basic standard terms as written in the RTB Tenancy agreement would be in place and anything additional would not. Clearly an issue that most would want to avoid. 2. How many days does a landlord have to provide a copy of the Move in Condition Inspection form at the start of the tenancy? Spoiler, it’s not 21 days as is the case with the tenancy agreement, but rather seven days after the inspection is completed. This is set out in Section 18 of the Residential Tenancy regulations and failure on the part of the landlord to provide copy within that timeframe results in the landlord not being able to claim for damage to the rental unit. 3. How many days does a landlord have to provide a copy of the Move Out Condition Inspection form at the end of the tenancy? It would be nice if it was seven days just as with the move in but to complicate things, it is not. Landlords must provide a copy of the move out condition inspection within 15 days after the later of the date the inspection is completed and the date the landlord received the tenants forwarding address in writing. The consequence for not complying with this provision, also outlined in Section 18 of the Residential Tenancy Regulations, is the same as at the Move in Inspection, the landlord not being able to claim for damage to the rental unit. 4. How long does a landlord have to deal with a deposit at the end of the tenancy? The confusing part to this deadline, which is outlined in Section 38 of the RTA is that like the deadline for providing a copy of the Move Out Inspection at the end of the tenancy it is 15 days, but the countdown has different criteria that must be met before it starts ticking. A landlord must, within 15 days of the later of date the forwarding address is provided and the date the tenancy comes to an end. This slight difference means that it is possible for the two deadlines, handling of deposits and providing a copy of a move out inspection, to be different if for some reason the inspection was conducted on a day other than the last day of the tenancy. The penalty here is that the landlord may have to pay the tenant double the deposit.

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Phoenix Restorations Ltd. John Wallis (604) 945-5371 www.phoenixrestorations.com ServiceMaster Restore of Vancouver Janak Lally (604) 435-1220 www.svmvancouver.ca

BUILDING ENVELOPE

Atria H&YI Wojtek Ulasewics (604) 837-8813 www.atriaconstruction.ca Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca Remdal Painting & Restoration Inc. Paul Maryschak (604) 882-5155 www.remdal.com

BUILDING MAINTENANCE AND MANAGEMENT

Greater Vancouver Home Services Ltd. Shawn Stevens (778) 727-2888 www. greatvancouverhomeservices.com

CABINETS & COUNTERTOPS

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

Super Save Disposal Inc. Danielle Johannes (604) 533-4423 www.supersave.ca

CLEANING - JANITORIAL SERVICES

Greater Vancouver Home Services Ltd. Shawn Stevens (778) 727-2888 www. greatvancouverhomeservices.com Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

CONTRACTORS

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Vancouver General Contractors Emily Kosichek (604) 430-3004 vancouvergeneralcontractors.com

CREDIT REPORTING AGENCY

RentCheck Credit Bureau Brenda Maxwell (800) 661-7312 www.rentcheckcorp.com

DECKS AND BALCONIES

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

DEMOLITION SERVICES

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

ELECTRICIANS

Evanson Electric Ltd. David Evanson (604) 657-7957 www.evansonelectric.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

ELEVATOR

City Elevator Ltd. Heiner Marnet (604) 299-4455 www.cityelevator.ca Metro Elevator Ltd. Preet Binning (604) 569-2977 www.metroelevator.ca

ENERGY EFFICIENCY & CONSERVATION

BC Hydro To learn more about energy saving opportunities go to www.bchydro.com FortisBC Energy Inc. Chris Alionis (604) 592-7985 www.fortisbc.com FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Wyse Meter Solutions Inc. Peter Mills (800) 672-1134 www.wysemeter.com

ENGINEERS

FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

DEPRECIATION REPORTS

ESTATE & SUCCESSION PLANNING

DRAINAGE & SEWER

EV CHARGING STATIONS

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca Milani Plumbing Heating & Air Conditioning Alex Milani (604) 638-8800 www.milani.ca

DRAPERIES AND BLINDS - SALES Westport Manufacturing Mary Mckinley (604) 261-9326 www.west-port.com

DUCT CLEANING

Air-Vac Services Canada Ltd. Brent Selby (604) 882-9290 www.airvacservices.com

Monarch Financial/ Manulife Securities Inc. Richard Laurencelle (604) 681-2699 Sparkle Solutions Corp. Connie Goldman (604) 396-3184 www.sparklesolutions.ca

EXTERIOR/ SIDING REPLACEMENT

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

FIRE PROTECTION & MONITORING

Community Fire Prevention Ltd. Brett Johnston (604) 944-9242 www.comfire.ca

Vancouver Fire & Radius Security Joslyn Alderson (604) 232-3488 www.vanfire.com

FIRE PROTECTION, MONITORING, & EQUIPMENT

Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

FLOORING AND CARPETING

Mira Floors Limited Kevin Bergstresser (604) 856-4799 www.mirafloors.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

GUTTERS, SOFFITS & RAILING INSTALLATION

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

INSPECTIONS-TENANCY COMPLIANCE

Canadian Tenant Inspection Services Ltd. Anna Garnett (778) 846-9125 www.ctiservices.ca NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

INSURANCE

AC&D Insurance Services Ltd. Athanasios Kiosses (604) 982-1039 www.acdinsurance.com BFL Canada Insurance Services Inc. Stacey Wilson (778) 374-4125 www.bflrealestate.ca Capri CMW Insurance Services Ltd. Gordon Li (604) 294-3301 www.capricmw.ca Megson FitzPatrick Insurance Services Mike Nichol (250) 519-2300 www.megsonfitzpatrick.com

INVESTMENT & RETIREMENT PLANNING Monarch Financial/ Manulife Securities Inc. Richard Laurencelle (604) 681-2699

LANDSCAPING - LAWN & GARDEN MAINTENANCE

BUR-HAN Garden & Lawn Care Robert Hannah (604) 983-2687 www.bur-han.ca

This list is intended for use by the members of LandlordBC. It is distributed with the understanding that it does not constitute a recommendation or guarantee from LandlordBC. Rather it is consolidation of recommendations received by LandlordBC from its individual members. Although the information is intended to be beneficial, neither we nor any other party will assume liability for loss of damage as a result of reliance on this material.

WINTER 2021 | 27

THE KEY ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND LAUNDRY EQUIPMENT LEASING AND SALES Sparkle Solutions Corp. Connie Goldman (604) 396-3184 www.sparklesolutions.ca

LEGAL SERVICES

Haddock & Company Diane Bennett (604) 983-6670 www.haddock-co.ca Lesperance Mendes Lawyers Alex Chang (604) 685-1255 www.lmlaw.ca

MEDIA

MediaEdge Communications Dan Gnocato (604) 549-4521 www.mediaedge.ca

MORTGAGE FINANCING

Citifund Capital Corporation Derek Townsend (604) 683-2518 www.citifund.com CMHC Eric Bond (604) 737-4161 www.cmhc.ca First National Financial LP Michael Yeung (778) 887-8843 www.firstnational.ca Realtech Capital Group Inc. Anderson Ng (604) 662-4810 www.realtechcapital.com

NARCOTICS DETECTION & SECURITY NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

PAINT & COATING INSPECTION

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

PAINT SALES

Cloverdale Paint Inc. Dave Picariello (604) 596-6261 www.cloverdalepaint.com

PAINTING SERVICE

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

REMDAL PAINTING & RESTORATION INC. Paul Maryschak (604) 882-5155 www.remdal.com

PEST CONTROL

Assured Environmental Solutions Brett Johnston (604) 463-0007 www.assuredenvironmental.ca

Solutions Pest Control Ltd. Jason Page (604) 986-8881 www.PestSolutions.ca

PIPE LINING/ RE-PIPING CuraFlo of BC Ltd. Randy Christie (604) 298-7278 www.curaflo.com

PLUMBING/HEATING/ BOILERS

Allied Plumbing, Heating & Air Conditioning Lance Clarke (604) 731-1000 www.allied-plumbing.ca BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 www.bmsmechanical.com Brighter Mechanical Mike Pearson (604) 279-0901 www.brightermechanical.com Cambridge Plumbing Systems Ltd. John Jurinak (604) 872-2561 www.cambridgeplumbing.com Manna Plumbing Ltd. Chris Kobilke (604) 710-3908 www.mannaplumbing.com Milani Plumbing Heating & Air Conditioning Alex Milani (604) 638-8800 www.milani.ca Montalbano Plumbing Services Ltd. Giovanni Montalbano (604) 444-0222 www.montalbano.ca Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Reliance Home Comfort Jeff Baldwin (778) 874-2984 www.reliancehomecomfort.com Viessmann Manufacturing Co. Inc. Randy Stuart (604) 533-9445 www.viessmann.ca Xpert Mechanical & JK Lillie Ltd. Kerry West (604) 294-4540 www.xpertmechanical.com

POWER WASHING

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

PRINTING

Citywide Printing Ltd. Gordon Li (604) 254-7187 www.citywideprint.com

PRIVATE INVESTIGATION AND SKIP TRACING NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

28 | WINTER 2021

PROPERTY MANAGEMENT

Advent Real Estate Services Ltd. Michelle Farina (604) 736-6478 www.rentwithadvent.com Aedis Realty Azi Hosseini (604) 330-3122 Aidin Ashkieh Aidin Ashkieh (604) 566-1010 Ambiance Property Management Inc. Deepak Kumar (604) 366-4959 www.ambianceproperty.ca Associa British Columbia Inc. Katie Khoo (604) 501-4417 www.associabc.ca Associated Property Management (2001) Ltd. Rob Zivkovic (250) 712-0025 www.apmkelowna.com Austeville Properties Ltd. Andrew Abramowich (604) 216-5500 www.austeville.com Bayside Property Services Ltd. Lynda Creamer (604) 432-7774 www.baysideproperty.com Bayswater Projects Ltd. Nicholas Wadsley (604) 720-0603 www.Bayswater-projects.com BentallGreenOak Candace Le Roux (604) 646-2814 Birds Nest Properties Alvin Cheung (604) 260-9955 birdsnestproperties.ca Bodewell Realty Inc. Myra Rajan (604) 633-5511 www.bodewell.ca Burr Properties Ltd. Andrew Lee (250) 940-2826 CAPREIT LIMITED PARTNERSHIP Pamela Dimayuga (604) 632-9991 www.caprent.com Casa Rental Management Richard Van Slyke (604) 273-6801 Century 21 Energy Realty Erin Vowles (250) 785-0021 Century 21 In Town Realty Michael La Prairie (604) 685-5951 www.century21vancouver.com Century 21 Prudential Estates (RMD) Ltd. Mike Blackall (604) 278-2121 www.century21pel.com CLV Group Michael Forani (613) 728-2000 www.clvgroup.com

Complete Residential Property Management Dennie Linkert (250) 370-7093 www.completeresidential.com Copper Ridge Court Vera Lloyd (250) 372-0829 Coronet Realty Ltd. Aaron Best (604) 298-3235 www.coronetrealtyltd.com Custom Realty Ltd. Jolene Foreman (604) 916-6345 custom-realty.ca Deecorp Properties Patricia Dee (604) 683-0002 Delaney Properties Ltd. Diana Delaney (250) 550-2120 www.delaneypropertiesltd.com Devon Properties Ltd. David Craig (250) 595-7000 www.devonproperties.com Dexter Realty/Dexter PM Kevin Skipworth (604) 869-8226 www.dexterrealty.com Dorset Realty Group Canada Ltd. Ron Schuss (604) 270-1711 www.dorsetrealty.com Downtown Suites Ltd. Nicholas Meyer (604) 694-8801 downtownsuites.ca DPM Rental Management Ltd. Phillip Paull (604) 982-7051 www.DPMonline.ca Eagleson Properties Ltd. Katherine Eagleson (604) 879-1070 eaglesonproperties.com EasyRent Real Estate Services Ltd. Sean Rafati (604) 662-3279 www.easyrent.ca Equitex Realty Ltd. Joe Bellows (250) 386-6071 equitex.ca FirstService Residential Christopher Mis (604) 689-6975 www.fsresidential.com GMA Consulting Ltd. Glen Smith (604) 783-5404 Green Door Property Management Ben Green (250) 688-0362 GWL Realty Advisors Angela Lange (604) 713-6450 www.gwlrealtyadvisors.com Hathstauwk Holdings Ltd. Terra Turton (604) 272-7626 Hathstauwk.com

Haven Management Co. Ltd. Tim Sader (604) 239-0280 www.havenproperties.ca Hewett Homes Adrienne Hewett (604) 922-1934 www.hewetthomes.ca Homeland Realty Miles Chen (778) 898-8282 HomeLife Benchmark Realty Corp. Victoria Astle (604) 531-1111 homelifepropertyrentals.ca Homelife Peninsula Property Management Doug Holmes (604) 536-0220 rentinfo.ca Hugh & McKinnon Realty Ltd. Scott Higgins (604) 531-1909 www.hughmckinnon.com Hume Investments Ltd. Sally McIntosh (604) 980-9304 www.humeinvestments.com Hunter McLeod Realty Corp. Richard Anderson (604) 734-8860 www.hmrealty.bc.ca Key Property Management Lucinda Cooper (604) 900-2225 www.keypropertymanagement.ca L Bennett Consultants Lolly Bennett (604) 307-3080 Lougheed Enterprises Ltd. Andrew Statham (604) 980-0067 Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 www.macdonaldcommercial.com MacGregor Realty & Management Darin Mould (604) 505-3151 Maclab Properties Group Ltd. Tina Ding (604) 291-6878 MacPherson Real Estate Ltd. Rob MacPherson (778) 882-0211 www.cbmre.ca Macro Properties Imran Jivraj (416) 789-0858 www.macroproperties.com Mainline Living Property Management Ltd. Jaimie Howell (250) 808-2094 mainlineliving.ca Maple Leaf Property Management Apartments Melanie LeBar (604) 925-8215 Marcus & Millichap James Blair (604) 675-5268 www.marcusmillichap.com

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND Maxsave Real Estate Services Linda Stacey (250) 640-3471 www.maxsave.bc.ca Murray Hill Developments Ltd. Barry Wiedman (780) 488-0288 Oak West Realty Tom Nakatani (604) 728-8230 Oakwyn Property Management Ltd. Arlene Chiang (778) 929-0200 www.oakwynpm.com One Flat Fee Real Estate Marianne Miller (778) 878-7304 www.bcpropertyspecialist.com Picket Fence Property Management Group Cindy Hamel (604) 807-1105 www.picketfencepmg.com Porte Realty Ltd. Daniel Bar-Dayan (604) 732-7651 www.porte.ca Prospero International Realty Inc. Jeff Nightingale (604) 669-7733 Raamco International Properties Canadian Ltd. Kimm Zbierski (201) 567-5991 www.raamco.ca RE/MAX City Realty Karson Wong (778) 723-8183 RE/MAX City Realty Gibsons Andrea Kerr (604) 682-3074 www.coastrentals.ca RE/MAX Pentiction Realty Deborah Moore (250) 486-0211 Real Property Management Carla Browne (866) 317-8566 www.realpropertymgt.ca Realstar Steve Matish (416) 966-9362 www.realstar.ca Red Door Management Corp Lisa Biggin (778) 827-0377 www.reddoorpm.ca Reign Realty Andi Pham (604) 404-4888 www.reignrealty.ca Rent It Furnished Realty Vera Sal (604) 628-3457 rentitfurnished.com Rent Real Estate Services Lucy Willcox (604) 737-8865 rentrealestateservices.ca Roboson Holdings Ltd. Sarah Hill (604) 682-2088 www.rennie.com

Ronin Property Management Gary Bains (604) 908-8861 South Okanagan Property Management Ashley Lutke-Schipholt (250) 485-9935 www.southokanaganrentals.com Sunstar Realty Ltd. David Mak (604) 436-1335 www.sunrealty.ca Sutton Max Realty and Property Management Wallis Lee (604) 227-3399 www.suttonmaxrealty.com Sutton West Coast Realty 120 Joseph T-Giorgis (604) 816-2928 Tribe Management Inc. Fiona Therrien (604) 343-2601 Turner Meakin Management Company Ltd. Brian Meakin (604) 736-7020 Unique Real Estate Accommodations Inc. Nina Ferentinos (604) 984-7368 VADA Asset Management Inc. Stefanie Shimoda - Klassen (604) 416-3880 www.vadaam.com Vancouver Property Management (VPM Group) RE/MAX Farid Entezari (877) 633-7910 www.VPMGroup.ca Vancouver Rental Group Seva Roberts (604) 365-5001 www.vancouverrentalgroup.ca Wesgroup Properties Sarah Liu (604) 648-1800 www.wesgroup.ca West Kootenay Rentals Paula Owen (250) 359-5021 Wynn Real Estate Ltd. Dayton Zhao (604) 762-4200 www.wynnrealty.ca

REAL ESTATE BROKERAGE Pospischil Realty Group Marty Pospischil (604) 263-1000 www.pospischilrealty.com

REAL ESTATE SALES

CBRE Limited Lance Coulson (604) 662-5141 www. nationalapartmentgroupbc.ca Century 21 Prudential Estates (RMD) Ltd. Mike Blackall (604) 278-2121 www.century21pel.com

Goodman Commercial Inc. Mark Goodman (604) 714-4790 www.goodmanreport.com Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 www.macdonaldcommercial.com Macdonald Commercial R.E.S. Ltd. Dan Schulz (778) 999-5758 www.bcapartmentinsider.com Marcus & Millichap James Blair (604) 675-5268 www.marcusmillichap.com Multifamily Real Estate Services Corporation Seth Baker (778) 235-9293 www.multifamily.ca Pospischil Realty Group Marty Pospischil (604) 263-1000 www.pospischilrealty.com

RENOVATION & REPAIRS

BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 www.bmsmechanical.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Vancouver General Contractors Emily Kosichek (604) 430-3004 vancouvergeneralcontractors.com

RENTAL MARKET INFORMATION

Multifamily Real Estate Services Corporation Seth Baker (778) 235-9293 www.multifamily.ca

RE-PIPING

BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan (604) 253-9330 www.bmsmechanical.com Brighter Mechanical Mike Pearson (604) 279-0901 www.brightermechanical.com Cambridge Plumbing Systems Ltd. John Jurinak (604) 872-2561 www.cambridgeplumbing.com Manna Plumbing Ltd. Chris Kobilke (604) 710-3908 www.mannaplumbing.com

RESTORATION

FirstOnSite Restoration Ltd. Amy Barilla (236) 335-0499 www.firstonsite.ca

Phoenix Restorations Ltd. John Wallis (604) 945-5371 www.phoenixrestorations.com Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Remdal Painting & Restoration Inc. Paul Maryschak (604) 882-5155 www.remdal.com ServiceMaster Restore of Vancouver Janak Lally (604) 435-1220 www.svmvancouver.ca

ROOFING

Bond Roofing Daniel Fajfar (604) 375-2100 www.bondroofing.ca Cambie Roofing Contractors Ltd. Paul Skujins (604) 261-1111 www.cambieroofing.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

ROOFING MEMBRANES

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

SECURITY & INTERCOM SYSTEMS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com Vancouver Fire & Radius Security Joslyn Alderson (604) 232-3488 www.vanfire.com Vandelta Communication Systems Ltd. Hugh Rae (604) 732-8686 www.vandelta.com

SHREDDING & DOCUMENT DISPOSAL Super Save Disposal Inc. Danielle Johannes (604) 533-4423 www.supersave.ca

SOFTWARE - PROPERTY MANAGEMENT

ITK Consulting Inc. Conal Campbell (604) 916-4386 itk-inc.com Pendo Jodelene Weir (604) 398-4030 pen.do/partners/landlordbc Yardi Canada Ltd. Amanda Moreira (905) 671-0315 www.yardi.com

SUPPLIES - HARDWARE, BUILDING, MAINTENANCE Rona Inc. Brad LeGrow (604) 314-1366 www.rona.ca The Home Depot Canada Michael Lirangi (416) 571-8940 www.homedepot.ca/pro

TELECOMMUNICATIONS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

TENANT INSURANCE Duuo Insurance Devon Campbell www.duuo.ca

UTILITIES/ NATURAL GAS Absolute Energy Kirby Morrow (604) 375-2058 www.absolute-energy.ca

UTILITY SUB-METERING Enerpro Systems Corp. Andrew Davidson (604) 982-9155 www.enerprosystems.com

WASTE/ RECYCLING

Super Save Disposal Inc. Danielle Johannes (604) 533-4423 www.supersave.ca Waste Connections of Canada Inc. Rob Barr (604) 834-7578 www.WasteConnectionsCanada.com

WATERPROOFING

Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca

WINDOW - REPLACEMENT/ INSTALLATION/ RENOVATION A-1 Window Mfg Ltd. Roque Datuin (604) 777-8000 www.a1windows.ca Centra Windows Mark Estrada (604) 882-5010 www.centra.ca Prostar Contracting Co. Ltd. Jenny Ho (604) 876-3305 www.prostar.ca Retro Teck Window Mfg. Ltd. Wilfred Prevot (604) 291-6751 www.retrowindow.com

WINTER 2021 | 29

THE KEY ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - VANCOUVER ISLAND ADVERTISING & PROMOTION

Places4Students.com Laurie Snure (866) 766-0767 www.Places4Students.com

APPLIANCE - RENTALS Coinamatic Canada Inc. Jack Ursaki (800) 361-2646 www.coinamatic.com

APPLIANCE - SALES & SERVICE

Coinamatic Canada Inc. Jack Ursaki (800) 361-2646 www.coinamatic.com The Brick Commercial DivisionMidnorthernAppliance Shane Grant (604) 517-5815 www.thebrick.com WestCoast Appliance Gallery Byron Loucks (250) 382-0242 www.westcoastappliance.ca

FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Wyse Meter Solutions Inc. Peter Mills (800) 672-1134 www.wysemeter.com

ENGINEERS

FRESCo Building Efficiency Jordan Fisher (778) 783-0315 www.frescoltd.com Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

FIRE PROTECTION, MONITORING, & EQUIPMENT

BAILIFF AND COLLECTIONS SERVICES

Rushworth Electrical Services Inc. Dustin Rushworth (250) 361-1231 www.rushworthelectric.ca Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

BUILDING ENVELOPE

Columbia Fuels Chris Mallory (877) 500-4328 www.columbiafuels.com

NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

CLEANING - CARPET & UPHOLSTERY

Island Carpet & Upholstrey Cleaning Inc. Ron Gould (250) 590-5060 www.islandcarpetcleaning.ca

COMMUNICATIONS/ ENTERTAINMENT

Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

CREDIT REPORTING AGENCY

RentCheck Credit Bureau Brenda Maxwell (800) 661-7312 www.rentcheckcorp.com

DEPRECIATION REPORTS

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

ELECTRICIANS

Rushworth Electrical Services Inc. Dustin Rushworth (250) 361-1231 www.rushworthelectric.ca

ENERGY EFFICIENCY & CONSERVATION

BC Hydro To learn more about energy saving opportunities go to www.bchydro.com FortisBC Energy Inc. Chris Alionis (604) 592-7985 www.fortisbc.com

HEATING FUELS

INSPECTIONS-TENANCY COMPLIANCE

Canadian Tenant Inspection Services Ltd. Anna Garnett (778) 846-9125 www.ctiservices.ca NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

INSURANCE

BFL Canada Insurance Services Inc. Stacey Wilson (778) 374-4125 www.bflrealestate.ca Megson FitzPatrick Insurance Services Mike Nichol (250) 519-2300 www.megsonfitzpatrick.com

LEGAL SERVICES

Haddock & Company Diane Bennett (604) 983-6670 www.haddock-co.ca Lesperance Mendes Lawyers Alex Chang (604) 685-1255 www.lmlaw.ca

MEDIA

MediaEdge Communications Dan Gnocato (604) 549-4521 www.mediaedge.ca

MORTGAGE FINANCING CMHC Eric Bond (604) 737-4161 www.cmhc.ca

First National Financial LP Michael Yeung (778) 887-8843 www.firstnational.ca

NARCOTICS DETECTION & SECURITY NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

PAINT SALES

Cloverdale Paint Inc. Dave Picariello (604) 596-6261 www.cloverdalepaint.com

PIPE LINING/ RE-PIPING

Victoria Drain Services Ltd. Dave Lloyd (250) 818-1609 www.victoriadrains.com

PLUMBING/HEATING/ BOILERS Columbia Fuels Chris Mallory (877) 500-4328 www.columbiafuels.com

PRIVATE INVESTIGATION AND SKIP TRACING NRM Group Ltd. Jolene Johnson (866) 593-0016 www.nrmg.ca

PROPERTY MANAGEMENT

460 Property Management Inc. Carol Buck (250) 591-4603 Advanced Property Management Inc. Lorri Fugle (250) 338-2472 www.advancedpm.ca Brown Bros. Agencies Limited Kat McMicken (250) 385-8771 www.brownbros.com CAPREIT LIMITED PARTNERSHIP Pamela Dimayuga (604) 632-9991 www.caprent.com Century 21 Queenswood Realty Ltd. Katie Markham (250) 477-1100 www.century21queenswood.ca Century Group Lands Corporation Tina Thygesen (604) 948-3832 www.centurygroup.ca Coastal Life Realty Ltd. Charmaine Harris (250) 629-9998 www.coastalliferealty.ca Colyvan Pacific Property Management Jodi Levesque (250) 754-4001 www.colyvanpacific.com Cornerstone Properties Ltd. Jason Middleton (250) 475-2005 www.cornerstoneproperties.bc.ca Countrywide Village Realty Ltd. Tracey Forest (250) 749-6660

Devon Properties Ltd. David Craig (250) 595-7000 www.devonproperties.com Duttons & Co. Real Estate Ltd. Brian Ogilvie (250) 389-1011 www.duttons.com Greenaway Realty Kirsten Greenaway (250) 216-3188 www. sookepropertymanagement.ca Lannon Creek Holdings Ltd. Dave McClimon (250) 744-0394 Meicor Realty Management Services Inc. Hillary Turple (250) 338-9979 www.meicorproperty.com Oakwood Property Management Carol Dobell (250) 704-4391 www.oakwoodproperties.ca Pemberton Holmes Property Management Claire Flewelling-Wyatt (250) 478-9141 www.thepropertymanagers.ca Proline Management Ltd. Adam Taylor (250) 475-6440 www.prolinemanagement.com Raamco International Properties Canadian Ltd. Kimm Zbierski (201) 567-5991 www.raamco.ca Rowan Property Management Ltd. Arthur Allan (250) 748-9090 www.rowanproperty.ca Royal LePage Nanaimo Realty Brenda Gilroy (250) 760-2234 www.royallepagenanaimo.ca Royal LePage Pacific Rim Realty Property Management Marilyn Koehle (250) 723-5478 Saanich Peninsula Realty Ltd. John Romashenko (250) 588-9246 Sutton Advantage Property Management Ltd. Gilbert Gutfrend (250) 881-8866 TPM Properties Debbie Hunt (250) 383-7663 Widsten Property Management Steve Widsten (250) 753-8200 www.islandrent.com

REAL ESTATE SALES

CBRE Limited Lance Coulson (604) 662-5141 www. nationalapartmentgroupbc.ca

Colliers International, Victoria Ken Cloak (250) 388-6454 www.collierscanada.com Goodman Commercial Inc. Mark Goodman (604) 714-4790 www.goodmanreport.com Macdonald Commercial R.E.S. Ltd. Tony Letvinchuk (604) 736-5611 www.macdonaldcommercial.com

ROOFING

Read Jones Christoffersen Ltd. Jason Guldin (250) 213-2520 www.rjc.ca

SECURITY & INTERCOM SYSTEMS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

SOFTWARE - PROPERTY MANAGEMENT ITK Consulting Inc. Conal Campbell (604) 916-4386 itk-inc.com

SOFTWARE - PROPERTY MANAGEMENT

Pendo Jodelene Weir (604) 398-4030 pen.do/partners/landlordbc Yardi Canada Ltd. Amanda Moreira (905) 671-0315 www.yardi.com

SUPPLIES - HARDWARE, BUILDING, MAINTENANCE Rona Inc. Brad LeGrow (604) 314-1366 www.rona.ca The Home Depot Canada Michael Lirangi (416) 571-8940 www.homedepot.ca/pro

TELECOMMUNICATIONS Telus Communications Sarah Ballantyne (250) 253-5395 www.telus.com

TENANT INSURANCE Duuo Insurance Devon Campbell www.duuo.ca

UTILITIES/ NATURAL GAS Absolute Energy Kirby Morrow (604) 375-2058 www.absolute-energy.ca

WASTE/ RECYCLING

Waste Connections of Canada Inc. Rob Barr (604) 834-7578 www. WasteConnectionsCanada.com

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3809 Albert Street, Burnaby

5353 Hastings Street, Burnaby

1325 Pendrell Street, Vancouver

36-suite three-storey apartment building located in

Well-maintained 10-suite apartment building located

Well-maintained 21-suite apartment building located

the vibrant Burnaby Heights neighbourhood.

in Burnaby’s Capitol Hill neighbourhood.

in Vancouver’s prized West End neighbourhood.

List $12,500,000

List $3,800,000

List $8,500,000 REDUCED

NEW

SOLD

Parkview Gardens

Georgian House

The Cumbrian

4720 Garry Street, Delta

5450 Vine Street, Vancouver

2256 Brunswick Street, Vancouver

16 suites directly across from Delta Secondary.

12-storey 69-suite concrete rental tower in the heart

19-suite Mount Pleasant rental building directly

17,397 SF corner lot in Ladner.

of Kerrisdale. Infill potential.

across from Dude Chilling Park.

List $4,950,000

List $41,000,000

List $7,900,000

Mark Goodman

Cynthia Jagger

Personal Real Estate Corporation

Personal Real Estate Corporation

Direct 604 714 4790 mark@goodmanreport.com

Direct 604 912 9018 cynthia@goodmanreport.com

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Goodman Commercial Inc. Office: 604 558 5511 560–2608 Granville Street Vancouver, BC V6H 3V3