Issuu

Why Landlords MUST Have a Power of Attorney

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SPRING 2017

LANDLORD REGISTRY LAUNCH

Ask the Expert: Submetering

RAP a Huge Success

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THE KEY Office Hours: 8:30 am to 4:30 pm weekdays Vancouver Office: Suite 1210-1095 West Pender Street Vancouver, BC V6E 2M6 Tel: 604.733.9440 Toll Free BC: 1.888.330.6707 Fax: 604.733.9420 Fax Toll Free: 1.877.382.6006

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David Hutniak Chief Executive Officer

Erin Breier Events & Communications Coordinator

Hunter Boucher Director of Operations

Kimberly Lachuk Director of Member Engagement

Shona Redman Member Services Representative & CRB Specialist

Lisa Henderson Member Services Representative

Valerie Dion Member Services Representative

Board of Directors President Jason Middleton Vice-President David Craig Treasurer Douglas Clarke Directors Andrew Békés, Bill Goold, Michael Drouillard, Jason Fawcett, Richard Laurencelle, Richard McCarvill, Paul Sander, Kim Schuss, Irene Tiampo, Claire Flewelling-Wyatt

The KEY is published by MediaEdge Communications For any advertising/publishing inquiries, please contact: Dan Gnocato, Publisher, dang@mediaedge.ca or t: 604 549 4521, ext. 223 Publication Mailing #40063056 Magazine Coordinator Erin Breier Content Editor Hunter Boucher Production MediaEdge Communications Cover Photo Digiwerxstudio.com

CONTENTS 4

Chair’s Message

CEO’s Message

A Candid Analysis

Federal update and CFAA Conference

Bringing “Military Precision” to Rental Housing Management

RAP A Huge Success

Landlord Registry Launch

Why Landlords MUST Have a Power of Attorney

Is it Private? A Privacy Primer for Landlords

Ask the Expert Submetering

Hunter’s Hints

How Can CRB Help You?

Colour Psychology

Associate Members/ Corporate Suppliers Mainland

Associate Members/ Corporate Suppliers Vancouver Island

Disclaimer: This publication is designed to provide informative material of interest to readers; the opinions of the authors of the articles do not, however, necessarily represent the opinions of the board of directors. The magazine is distributed on the understanding that it does not constitute legal, accounting or other professional advice. Although the published information is intended to be helpful, neither we nor any other party will assume liability for loss or damage as a result of reliance on this material. Appropriate legal, accounting or other assistance should be sought from a competent professional.

SPRING 2017 | 3

THE KEY Let there be no doubt that LandlordBC’s mission is to professionalize the rental industry and provide renters with an assurance of quality when renting their next home. In 2015 we launched the Certified Rental Building Program (CRB) for larger owner and managers with multi-unit residential portfolios (apartments). The program has been well-received and continues to grow. I encourage all owners and managers of apartment buildings to seriously consider participating in the CRB program. I also strongly encourage you to read the article entitled Bringing “Military Precision” to Rental Housing Management, found within this issue of The Key, if you have any doubts about the value of the CRB program.

CHAIR’S MESSAGE Jason Middleton, Chair, LandlordBC LandlordBC’s profile as an advocate for a strong and vital rental housing industry has never been more pronounced. It is a tribute to our board, the organization and our membership that LandlordBC’s position as the de-facto voice of the industry is understood and appreciated by all levels of government, the media and all rental housing stakeholders. With this comes increased responsibility and, in particular, an even greater commitment to professionalizing the rental housing industry.

In January, 2017 we successfully launched our second quality assurance program, the Landlord Registry. There are myriads of smaller landlords out there who operate with one suite in their home or have invested in a rental property. We knew that we needed a quality assurance program for them as well and, with that goal in mind, we created the Landlord Registry targeting the landlords themselves.

LandlordBC’s mission is to professionalize the rental industry and provide renters with an assurance of quality when renting their next home. Our research shows that too many of them don’t treat their rental property like a business and they lack knowledge of the Residential Tenancy Act. This leaves them open to having a tenant take legal action against them which costs money and time. We’ve always said that a membership and registration with LandlordBC is like an insurance policy. With the recent launch of the Landlord Registry, that “insurance policy” has now been extended to the broader rental housing industry across B.C.

LEGAL SERVICES FOR RESIDENTIAL & COMMERCIAL LANDLORDS

We are also very concerned about the lack of rental supply and the fact that tenants can find themselves in less than desirable circumstances with uninformed landlords. This registry gives renters a tool to see if the person they are renting from has credibility and knowledge.

LANDLORD/TENANT LAW

• Tenancy Disputes • Residential Tribunal Hearings • Human Rights • Privacy • Building Maintenance and Protection

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4 | SPRING 2017

We recognize the registry is just one step in supporting British Columbians in their housing search, but we believe it is a step in the right direction. The Landlord Registry officially launched on January 18th. It is our view that the Landlord Registry is the minimum standard you must achieve as a LandlordBC member and we ask all our members to sign up immediately, complete the online course and get registered. The board of directors of LandlordBC strongly encourage you to register for yourself, the association and the broader industry. Good luck and have fun completing the program so that you too can say I Rent It Right. Please go to www.landlordregistry.ca to enroll or call LandlordBC staff and they will assist you.

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THE KEY WE WANT LANDLORDS TO ACT WITH INTEGRITY

CEO’S MESSAGE David Hutniak, CEO, LandlordBC

We know better than most that it’s a landlords’ market right now. However, if LandlordBC can influence anything related to this current market status it would be that all landlords operate their business in a responsible manner and (of course) according to the Residential Tenancy Act. No more contravening the RTA when it comes to fixed term tenancies with a vacate clause. No more indiscriminate “renovictions” without proper consideration for the displaced tenants. No more gouging renters or generally acting unethically to maximize profits. What’s important to remember is that safe and secure housing has a massive bearing on families’ lives. When people are impacted by a tight rental housing market it induces stress that carries into all aspects of life. Despite the tight market conditions it is imperative that people act with integrity.

MY RENTAL HOUSING ‘INFLUENCE’ WISH LIST

WE WANT LANDLORDS TO GET REGISTERED

In February I was included in a section of Victoria-based Boulevard Magazine called The Influencers. I often say I have a face for radio, but their photographer worked wonders with the raw materials I provided and it’s flattering to be included. However, it made me think. If in my position I do perchance have influence, what is it I’m trying to lead my organization to achieve?

Our Landlord Registry launched in January and we are already having a positive response. Our goal with the registry is to professionalize the industry by making it easy for landlords to educate themselves. The flip side of the registry is that renters have an opportunity to vet their potential landlords to see if they are registered, meaning they know the basics of the Residential Tenancy Act.

There is no doubt that housing in B.C. is a hot topic. You can’t go to a dinner party without someone bringing it up…well and Trump — but that’s an aside. I challenged myself to come up with the three main aspects of rental housing in B.C. that I hope my organization can influence.

It is our view that getting registered in the Landlord Registry is the minimum standard for participation in our industry and we expect all landlords, property managers and building managers to get registered. We are especially targeting the secondary market (in case you’re confused, that means owners/landlords of basement suites, single family homes and condos). The basics taught by the registry are designed to reduce conflicts between landlords and renters and ensure a thriving rental housing market. Furthermore, your participation in the registry will show that you respect the broader industry and all the professional and responsible landlords that provide homes for British Columbians.

WE WANT MORE PURPOSE-BUILT RENTAL HOUSING CONSTRUCTED IN THE PROVINCE The only way out of the current market situation is to increase the supply of purpose-built rental housing throughout the province. This is the long term solution, but we commend developers who are already getting onboard with this process. In markets where there is historically a tight supply of rentals available, municipalities can have a positive impact by fast tracking purpose-built rental housing applications. Demand and population growth to live in key areas of B.C. are likely not going to change drastically so adding to the supply is the way to go. Purpose-built rental is expensive to build. We need senior levels of government, in particular, to provide financial incentives if we hope to achieve the scale of development needed. And we need cities and municipalities to create an optimal regulatory environment to increase the supply of purpose-built rental housing. The definition of influence is: the capacity to have an effect on the character, development, or behaviour of someone or something. This is my wish list of what I hope we can influence as an organization and we’ll continue to work towards “raising the bar” for the rental housing industry in B.C.

6 | SPRING 2017

THE KEY

A CANDID ANALYSIS By A Would-Be Rental Housing Developer in Vancouver

“It’s time to address the imbalance of profit and risk which present themselves to housing developers who must choose between building condominiums and rentals.” Metro Vancouver’s renters are suffering the worst rental crisis in two generations. The root cause? Demand for rental homes in the Lower Mainland vastly outstrips supply. Vacancy rates are intolerably low at less than 1 per cent in almost every category across the region and have stayed stubbornly below this threshold despite new rental construction. The region’s robust economy is creating new jobs and by consequence, new renters. Conflating these conditions would lead the casual observer to expect new purpose-built rental to materialize and in such magnitude as to cause a rise in the vacancy rate, thus affording renters relief when they search for a place to live. Indeed, construction of purpose-built rental housing has grown in the City of Vancouver and across the region as a whole, but nowhere near the required scale.

8 | SPRING 2017

So while we are seeing growth in new purpose-built rental construction, we should not be fooled into complacency. Because rental construction badly tailed condominium construction for most of the past two decades, there have not been enough new units built. While the total number of new housing units of all types including units available on the secondary rental market has more or less kept pace with growth in the number of households in the region over the past two decades, most of those newly-built units were ultimately occupied by purchasers, not renters. Non-resident foreign investors not recorded in household formation figures and vacation rentals have also taken up part of this new supply. The result is a veritable cordoning off of new housing supply from Metro Vancouver’s renters. The market’s failure to deliver an adequate supply of rental housing is glaring. It is also perfectly understandable when existing housing policy is taken into account. The barriers which favour the construction of condominium housing over rental housing in British Columbia are numerous. Chief among these is the issue of risk mitigation. The developer of a condominium can pre-sell part or all of a project to individual buyers at any price she chooses and before putting a shovel into the ground. Should prices fall once the

project is complete, the buyers assume this loss. The developer thus has certainty as to profit before construction starts. By contrast, the rental developer assumes all the risk. Profit for the rental developer is tenuous. Renters may wonder why this matters to them. The question of whether or not a developer makes a profit would seem to be irrelevant to renters. But developers act based on their desire to maximize profit and to reduce the risk of losing money. They can and will make choices when deciding whether to build rental or condominium. As Metro Vancouver’s housing start statistics bear out, developers have, absent incentives to do otherwise, built condominium instead of rental over the past decade. This is precisely why there has been and continues to be a grossly inadequate supply of new rental housing in Metro Vancouver. Government policies can change this situation for the better. The City of Vancouver’s policy to offer increased density in exchange for secured market rental has definitely helped to shift multi-family construction towards purpose-built rental — in Vancouver, two out of every five new multi-family units built are rentals versus one out of every four for the region as a whole. But the fact is that an inadequate number of new rental housing starts are being commenced in Vancouver and elsewhere, as reflected in the continued ultra-low vacancy rates recorded for purpose-built rental apartments.

So what can government do to fix this problem? The answers are too numerous to list in a single article. Briefly, however, the most effective policy levers are those which address the imbalance of profit and risk which present themselves to housing developers who must choose between building condominiums and rentals. Municipalities can offer meaningful density bonuses for rental, property tax exemptions and fast-tracking of applications. Senior governments can rebate sales and other taxes. GST in particular is crippling because it applies not only to materials but also to labour and land. Renters need to know that rental housing will only be built in sufficient quantities when the profit-risk ratio between condo and rental reaches equilibrium or, better yet, favours rental. The herculean task of putting in place appropriate policies falls to politicians in city hall, the legislature and Parliament. If our politicians fail to deliver, it is renters who will continue to suffer. A note from LandlordBC: This article was written by a would-be developer of purpose-built rental housing in Vancouver. They have asked that we not publish their name. We have agreed because we feel that the message they are conveying is important to address the rental housing challenges we face in Vancouver, Metro Vancouver, and in other jurisdictions within the province.

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SPRING 2017 | 9

THE KEY

FEDERAL UPDATE AND CFAA CONFERENCE By John Dickie, president, CFAA Since CFAA’s last report to you, there have been numerous developments affecting landlords in B.C. and across Canada.

NATIONAL HOUSING STR ATEGY The federal Liberal Government is committed to bringing in a National Housing Strategy. CFAA has been very active in the consultation leading up to that strategy. In particular, we took a leading role in the National Housing Collaborative (NHC), which brought CFAA together with social housing providers, the Home Builders, the Canadian Alliance to End Homelessness and numerous charitable foundations who work for the relief of poverty. Thanks to CFAA’s work, the NHC’s recommendations are very supportive of what landlords and LandlordBC want. The NHC advocates: • A Canada-wide, broad based program of portable housing benefits, open to renters of most age groups and providing a significant benefit, especially in high-rent areas, such as Vancouver and Victoria. • Low-interest loans for repairs to existing private rental housing and loans or an equity support fund for new construction of affordable rental units, by both the private or for-profit sectors. • Funding for the regeneration of social housing. • Increased funding to address homelessness. The portable housing benefit program may roll out later as part of a federal poverty reduction strategy, but wherever it is placed, it is a key reform to help low-income tenants pay their rents in full and on time, thus relieving public pressure for tighter regulation of rental housing. CFAA’s submission is available at www.cfaa-fcapi.org. The NHC submission is available at www.nhc-cpl.ca.

MARIJUANA LEGALIZATION The government’s Task Force on Marijuana Legalization and Regulation reported in December. Landlords can support many of the recommendations. However, the Task Force recommends that any adult be permitted to grow up to four marijuana plants in their home, regardless of whether that home is rented or owner-occupied, or whether it is a single family dwelling or in a multi-unit building. Medical users would continue to be able to grow much more. Landlords would have no ability to prevent that and would not even have any right to know it is happening. Most major cities require remediation in buildings after any marijuana is grown and insurance companies often cancel their policies if any marijuana is grown. In turn, that can often lead to the owner’s mortgage being called. Both actions can cause enormous difficulties and expense for landlords. CFAA is seeking changes so that landlords will not be caught in the cross-fire, including the prohibition of marijuana growing in multi-unit dwellings and in rented dwellings of any size. Provincial

10 | SPRING 2017

landlord associations may need to address issues of insurance with the provinces.

CFA A RENTAL HOUSING CONFERENCE 2017 CFAA will present Rental Housing Conference 2017 on June 6, 7 and 8, at the Westin Prince Hotel in Toronto. The conference will address the current issues of most concern to rental housing providers of all sizes, including marijuana legalization. Speakers are from REITs and large and mid-sized companies, and from professional firms and industry suppliers. Streams and round tables will address: • Rental Marketing • Rental Operations • New Technology • Human Resources Other streams will cover: • Investment topics • Development issues • Leasing • Building Science CFAA will be presenting its Rental Housing Awards at Dinner on June 7. Email awards@cfaa-fcapi.org to find out more. For the best pricing, register now at www.CFAA-RHC.ca. LandlordBC is a member of the Canadian Federation of Apartment Associations, the sole national organization representing the interests of Canada’s $480 billion rental housing industry, which houses more than nine million Canadians.

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THE KEY

BRINGING “MILITARY PRECISION” TO RENTAL HOUSING MANAGEMENT By Dave Marshall, Kelson Group Property Management Hello. My name is Dave Marshall and I’m currently employed with Kelson Group Property Management, a family-owned company based in Kamloops, B.C. I’m the assistant property manager and my job entails helping and supporting our two property managers who oversee a Kelson Group’s personal portfolio of more than 3,400 residential rental units, based in nine different cities across B.C. and Alberta.

How would you know that your list was complete and not missing a vital component or two?

My main task this past year has been to oversee and prepare Kelson Group’s B.C. buildings for accreditation into LandlordBC’s Certified Rental Building Program (CRB). We currently have six buildings certified in the Fraser Valley and are actively working towards certifying another 25 buildings in Kamloops and Kelowna.

Fortunately, all these requirements are planned out in advance at the highest levels of the army command and the necessary information comes down to the unit commander as part of his orders package. He will know exactly what he has to accomplish, how he is to accomplish it, and how much time and resources he has to work with along the way.

Prior to joining Kelson Group, I was fortunate enough to have a full 25 year career in the Canadian Military. I enrolled in the army in September 1983 as an infantry soldier, holding the lofty rank of private. After many wonderful adventures, five overseas deployments and numerous postings across Canada, I eventually took my retirement in April 2008 as an infantry officer, in the rank of captain.

Eventually, several months later, the unit emerges from their cycle of preparation as a fully trained, cohesive unit ready to deploy overseas. The last portion of the preparation is an intense field training exercise where all aspects of the unit will be tested and evaluated by qualified army officers from outside the unit. Should the unit successfully pass the final field portion, the unit is declared fit and ready for deployment overseas.

As an observation, one of the aspects of military life which I always marvelled at was their amazing ability to take the rules and regulations and equally apply them to everyone. While no system is ever perfect, life in the army basically means that all the rules apply to all the people all the time. In other words, a simple annual fitness standards policy is enforced upon every member who is on duty, regardless of rank or position.

Now imagine for a moment that you are the owner/operator of a portfolio of rental properties or the owner of a licensed thirdparty property management company, and you are looking for a competitive edge over your rivals in the residential rental market. In the midst of running your company, how do you find the time to do a comprehensive review of all aspects of your company to see if you could be doing things better? Even if you had the time, would you have the requisite insight and ability to properly analyze your own company? As the old saying goes, a person doesn’t know what they don’t know. As the owner of the company, how can you implement something that you don’t even know about?

What I would now hope to relate to you is where I see the parallels between how the military conducts parts of its business and how the CRB program can significantly help a landlord or owner in the residential rental housing business. First, I’ll need to provide you with some context. We are going to compare the method used by the army to prepare a large group of soldiers for an overseas peacekeeping mission to the method used within the CRB program to ensure compliance to its 50 Standards of Practice. Let’s start on the army side first. When Ottawa decides to send Canadian soldiers overseas, a set of orders will be issued and those orders will then start to make their way down the military chain of command. A tour of duty on a peace keeping mission will generally last for a six month duration and involve between 1,000 and 1,500 soldiers so there are a million things to do in advance to prepare that many people to go overseas for that length of time. Now imagine for a moment that you are the commanding officer of the unit being deployed and you have just received your orders to prepare your unit. Where would you begin the task of organizing everything? What if it was your responsibility to draw up a master list of all the requirements of the various equipment, training, ammunition, rations, vehicles, weapons, etc. that would be needed?

12 | SPRING 2017

This is where the CRB comes into the picture. CRB has been created and built by leading experts in the Canadian residential rental housing industry as a way to provide a comprehensive, detailed, master set of best practices that an owner or property manager can use to examine and improve their overall methods of operation. Just like our unit commander with his orders package in the example above, owners and property managers can use the CRB program as a multifaceted tool to accomplish their desired mission of being certified as one of the best in their industry. The actual process is quite simple to follow. Once the owner of a portfolio of rental properties decides to enroll in the CRB program, they simply contact LandlordBC and fill out the registration paperwork for the properties they want in the program (I recommend the entire portfolio). LandlordBC will then send out a detailed set of instructions that will include the 50 Standards of Practice. These standards are divided as follows into five categories: Human Resources Management, Resident Management, Operational Management, Financial and Risk Management, and Environmental Management.

The plan is now set for the company to follow. At their own pace, they review each CRB Standard and compare it to the current way they conduct their business and it quickly becomes apparent which parts of the company are running well, which things will need to be adjusted and, in some cases, new policy and procedures will need to be created and implemented to cover any gaps identified. The huge advantage to each company that joins CRB is they don’t have to spend time and resources on trying to determine on their own what the best practices are for their industry. It is provided to them with clarity and they can simply devote their time and resources to implementing the changes required to become compliant with the CRB Standards. Once a company has determined that they are ready, just like the unit commander above, there is a final test. They organize with LandlordBC for an independent auditor with specialized knowledge of the industry to visit the company, review the head office procedures and conduct site visits at each property that was registered into the CRB program. Once the audit is passed, those properties and the company are entitled to be CRB certified and can use this accreditation in their marketing, put it on their website, use it in social media platforms and advertise on signage at the buildings, etc. It really is a win-win scenario for all involved. The company can operate on a daily basis knowing it is using recognized rental

housing industry best practices and the residents of the buildings are assured a high level of professional management that they would not have in a non-CRB building. On a personal level, I equate the CRB accreditation as being very similar to the hotel star ranking system. If you are travelling somewhere for a holiday and wish to stay in a five-star hotel, are you going to even consider looking at a three-star hotel? You’ve already decided that you want a certain level of comfort and professional management and that’s all you’re looking for. Having CRB accreditation is a five-star advantage for an owner/ operator and a property management company. Although there is an obvious cost and time investment required to become accredited, it will pay off in the quality of the rental prospects that will come to your buildings and eliminate operating inefficiencies that invariably infiltrate an organization when policies and procedures are not consistently understood and applied by the entire team. Having quality tenants living in CRB accredited buildings that are professionally managed sounds like a winning long term formula for any rental housing provider. Just like the army unit commander we discussed earlier, having a well thought out plan to follow is always half the battle. It is very difficult to correctly move forward if you don’t know where you are headed.

SPRING 2017 | 13

THE KEY

RAP A HUGE SUCCESS By Jordan Fisher, FRESCo Building Efficiency Since launching just over a year ago, more than 300 landlords representing 15,000 units have participated in the FortisBC Rental Apartment Efficiency Program (RAP). A recent survey of participants shows an impressive 91 per cent satisfaction among owners and managers.

HERE ARE A FEW EX AMPLES OF WHAT PARTICIPANTS HAD TO SAY:

HELPING LANDLORDS REDUCE ENERGY COSTS

“It was a smooth process ... If I had a question, I was contacted in a timely manner. We received our assessments shortly after and the rep reached out to follow-up with me …They were very thorough in their explanations of the questions, and we found a lot of value in the assessment. Things we hadn’t considered or even known came to light regarding the properties”

In October 2015, FortisBC launched the RAP program with one simple goal — to make it easy for landlords to reduce their natural gas consumption and associated costs. While landlords have had access to some utility programs over the years, RAP is the only program focused on helping landlords plan and implement upgrades from start to finish. The program provides four benefits: 1. Free high-efficiency showerheads/aerators; 2. Free energy assessments; 3. Free professional support for implementing capital upgrades; 4. Access to rebates for high-efficiency equipment. This represents the biggest energy-efficiency effort undertaken in the rental apartment sector in B.C. As RAP is quickly becoming a critical program for helping landlords reduce operating costs, FortisBC wanted to know if the program was working and warranted continued investment by the utility. To evaluate if the program was meeting the needs of building owners and managers, FortisBC hired Cohesium Research to conduct an independent, third-party survey of program participants. While the people managing the RAP program had anecdotal reports that it was being well received, it was important for FortisBC to get an independent evaluation of landlords’ experiences. The survey was anonymous so respondents would feel free to share their honest opinions.

RESULTS While positive results were expected, the degree of participant satisfaction was impressive. Nine out of 10 landlords were satisfied with the program and would recommend it to other owners and managers (91 per cent and 88 per cent, respectively). These are exceptionally positive satisfaction rates and indicate the program provides value to owners and managers alike.

WHAT WERE THE REASONS FOR THE HIGH SATISFACTION R ATE? • The most common reasons landlords gave were: • It was a smooth process and a great experience overall;

“Fortis coordinates everything on behalf of the owners and their subcontractors come in and work with the owners so it’s user friendly for the owners and managers; they didn’t have to do anything virtually.”

MAIN BENEFITS FROM THE LANDLORDS’ PERSPECTIVE The top benefits cited by the landlords were: • Cost savings • Energy savings • Opportunities to learn about efficiency improvements • The program was free. Landlords’ comments about program benefits included: “The bill did go down … tenants were quite happy … A lot of people are interested in saving energy” “We’re in need of replacing the boiler, the timing was great, the people I was in contact with were exceptional and quick in getting back to me. The engineers that walked us through the quotes were very helpful. Looking forward to not having to go to the apartment building this year to rescue the heating in the building” When given an opportunity to provide any other general comments about the program, common responses included: It was a good, well-run program and increase awareness so more landlords know about it. While the program managers are pleased with the results, they are working on ways to further improve the program. This includes refining the energy assessments to provide more information, finding ways to better communicate technical details in easy to understand language, further strengthening communications from start to finish and evaluating opportunities for providing products and services that meet building needs in an efficient manner. If you are considering whether it’s worth enrolling your building in RAP, this final comment from a participant summed up the program well: “I realized it was good for everybody, tenants, owners, the environment, and the buildings. I couldn’t talk myself out of this program. I am a busy woman, so I look for excuses not to put it on my plate. I couldn’t find a reason why not”

• The program gave them many benefits; • They were saving energy and money; • Good communication and responsive program personnel.

14 | SPRING 2017

Jordan Fisher is the president of FRESCo, the company hired by FortisBC to implement RAP. He can be reached at jfisher@frescoltd.com; go to fortisbc. com/apartment for information about RAP and application forms.

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THE KEY

LANDLORD REGISTRY VANCOUVER LAUNCH On February 25th the LandlordBC Vancouver team braved the cold winter weather to hold a pop-up launch event for the new Landlord Registry in Vancouver’s West End. Luckily the day didn’t bring any rain and people out walking their dogs or grabbing a coffee were more than happy to chat with us. You may have even seen us on Global News later that day! The message we were delivering about the Landlord Registry is pretty simple; it’s an e-learning course which provides landlords with the knowledge they require to succeed in their rental housing

16 | SPRING 2017

business. Upon completion of the course, landlords are listed on the Landlord Registry. It’s a registry for GOOD landlords! By all accounts both landlords and tenants we spoke with on the 25th agreed that the registry is a fantastic initiative, and many tenants took a brochure with them to share with their landlords when they returned home. So, are you registered? For more information about the Landlord Registry, visit landlordregistry.ca

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SPRING 2017 | 17

THE KEY

WHY LANDLORDS MUST HAVE A POWER OF ATTORNEY By Seth Baker and Mike Biehuizen, Multi-Family Real Estate Services Bob and Karen (names changed to protect privacy) were dedicated apartment building investors. They worked hard to build their portfolio and owned three apartment buildings totaling 68 units. Bob had grown up working in house construction with his uncle. He took care of all the building maintenance and apartment repairs. Back in the 70s, Karen had taken some bookkeeping courses in college. She looked after the building finances. She was never keen on fancy spreadsheets, but always kept a detailed ledger for each building for each calendar year.

Bob and Karen’s eldest son Dave had no other option than to apply to court to get appointed as Bob’s committee (pronounced commi‘tee). It cost Dave more than $6,000 in court fees, legal fees and taxes and took four months of effort. Worse yet, from that point on, Dave had to pay $25,000 annually as the premium for the surety bond that was ordered by the court and had to submit an accounting of his fathers’ assets every year to the Public Guardian and Trustee along with a $525 annual review fee. After two years of Dave managing the buildings while slogging through this bureaucracy, Bob passed away.

In their late 60s, Bob and Karen had taken all the “right” steps to prepare for later stages of their investment career. They had an estate plan, including a will, ensuring the properties would pass to their spouse when they passed away. They each were Power of Attorney (POA) for the other, in case something happened.

But Bob and Karen’s legacy lives on. The four kids enjoy equal ownership of the buildings. Bob and Karen have provided for their children in extraordinary ways.

Three years ago, Bob had a stroke. Luckily with the POA, Karen was able to sign on Bob’s behalf to renew the mortgage on one of the buildings. But while Bob slipped further into incapacity, Karen suddenly passed away from undiagnosed cancer. The family was shocked. It was a brutal one-two punch that caught them totally off guard. Because the three buildings were owned jointly between Bob and Karen, when Karen died, full ownership of all three buildings transferred to Bob. Unfortunately, Bob was mentally incapable and Karen was listed as his only POA. The buildings were now frozen. Their kids were helpless. To make matters worse, Karen’s will left everything to Bob as well.

The issue was clear though. The buildings were stuck in limbo during Bob and Karen’s illnesses. When one spouse died, the buildings were frozen. Nothing could be done at this point to alleviate the children from grief and expense. However, if Bob and Karen had set up their POW correctly in the first place, it would have been a smooth, inexpensive transition for the family. Planning your POA properly can mean the difference between achieving a dream and a nightmare for your successors. Landlords who own significant real estate assets need a POA to avoid massive problems if they become incapacitated or pass away.

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WHAT IS POWER OF ATTORNEY ? A Power of Attorney is where one person (called the “principal”) grants another person (called the “attorney” or “agent”) the authority to act on their behalf for legal or financial matters. It is a legal document that is usually prepared by lawyers or notaries. Powers of attorney is granted to take care of a variety of transactions, such as executing a contract, re-mortgaging a property, selling an asset, or simply taking care of everyday banking. POA can be written to be either general (full) or limited to special circumstances. A traditional POA is terminated when the principal dies or becomes incapable, but the principal can also revoke the POA at any time. In B.C., “enduring” POA are common. These are popular as they can still be used when the principal loses mental capacity. Most enduring powers of attorney last from the time the document is signed with a lawyer or notary to the time the principal revokes it or dies, regardless of incapacity. There are two types of POA: a) a general POA, which covers all financial and legal affairs; and b) a limited

alone. You may consider appointing adult children, siblings, cousins, a trusted friend, business partner, or unrelated trust company. The key element is trust. Every once in a while, there is a story on the news about someone being ripped off by someone using their POA. The best way to prevent this is to name the right trusted person in the first place.

WHAT CAN A POWER OF ATTORNEY DO? A Power of Attorney can authorize someone to make any financial or legal decisions, including paying bills out of bank accounts; managing investments; renewing mortgages; selling real estate; negotiating and executing contracts; managing tenant disputes; voting the shares in a company; and start, defend or settle lawsuits.

TOP MISTAKES TO AVOID REGARDING POWER OF ATTORNEY ?

POA, which only grants powers confined to specific matters, such as managing some bank accounts, selling a piece of real estate, or executing company documents. A POA can also be set to expire on a specific date. If there is a chance that it could be used to transfer real estate in the future, a lawyer or notary should witness all of the signatures.

WHEN DOES A LANDLORD NEED POWER OF ATTORNEY ? Powers of attorney used to be for doing deals. They allowed a business-person to authorize documents when travelling. They provided a way to make sure you didn’t miss out on some important deal while vacationing in Mexico. In modern times, widespread availability of internet and electronic signatures is quickly making this type of POA irrelevant. Today, you need a POA to protect your assets when the unforeseen happens and you become incapacitated. If you’re incapacitated, real estate in your name can’t be mortgaged or sold without very expensive and time consuming court procedures. This includes properties with joint ownership (ie. two spouses on title, as both need to sign transfer papers) and properties owned in a corporation. Now, no one expects to be in an accident or become seriously ill. Most people don’t like to think about or prepare for undesirable outcomes. Bob and Karen’s story is a sad one. But, we all know that accidents happen. Illness happens. And it never happens at a good time. The smartest landlords take the steps necessary to protect their investment and their legacy. A POA is cheap insurance in case something happens to you. It protects your family from expensive court proceedings. If you get knocked on the head and are in a coma, your spouses, kids, nephews, god-children, or whoever, will be able to take actions to protect your property, carry out your wishes and protect your legacy.

WHO SHOULD BE YOUR POWER OF ATTORNEY ? Typically, a landlord will appoint a POA plus an alternate, just in case the first is unwilling or unable to act. It’s not enough to name a spouse

The three biggest mistakes a landlord can make is only appointing a spouse as POA, without having an alternate; appointing an untrustworthy person; and assigning a POA of a private company to owner of another private company. As shown in the story about Bob and Karen, appointing only a spouse as POA can be a mistake. It’s important to have an alternate, allowing someone else to make decisions in the event that both you and your spouse are incapacitated. The name of the game with POA is trust. Keep in mind, there aren’t many checks and balances for someone acting with a POA. While legally, your chosen person can only use your money for your own benefit, there are plenty of cases where people have massively abused this power. Assigning POA over a property owned by a corporation must be approached with caution. In B.C., many apartment buildings are owned in holding companies. If you assign POA of your holding company to the owner of another private company, CRA may view the two companies as “related companies” for tax purposes. Depending on the income levels of the two companies, this could have hugely negative tax consequences. If you own a company, consider appointing someone who does not own another company as your POA. If stuck, there is a way to carefully assign a specific POA for your company to that other company owner. Talk to your wills and estates lawyer to see if this could apply to you and make sure you don’t get caught. As you’ve seen by the story about Bob and Karen, apartment building owners need a POA. As a result of good planning, your legacy can be protected. Mike Beishuizen is the founder of West Coast Wills (www. westcoastwills.com). A practicing lawyer, Mike is a member of the Law Society of British Columbia and the Canadian Bar Association’s Wills & Trusts and Elder Law subsections. Seth Baker is the managing broker and owner of Multifamily Real Estate Services (www.multifamily.ca). A deal-maker, Seth is dedicated to providing value for investors buying and selling apartment buildings. Seth is available at seth@multifamily.ca and (778) 235-9293.

SPRING 2017 | 19

THE KEY

IS IT PRIVATE? By Nisha Anand, Haddock & Company A Privacy Primer for Landlords

• Credit card information, however if both parties agree to rent being processed by credit card, this information would be given by the tenant to the landlord;

I often receive questions from landlords asking what information they can request from their tenants and prospective tenants. This issue is becoming even more relevant with the influx of refugees seeking rental accommodation in British Columbia. For the purpose of this article, the term tenants include prospective tenants.

• Criminal record;

BC PERSONAL INFORMATION PROTECTION ACT The BC Personal Information Protection Act (“PIPA”) governs how landlords collect, use and disclose personal information of their tenants. While PIPA references the term “organization,” this includes a person. Personal information is defined by PIPA as, “information about an identifiable individual and includes employee personal information…” If a tenant feels that their landlord is acting in contravention of PIPA, they can lodge a complaint against the landlord with the Office of the Information and Privacy Commissioner (OPIC).

INFORMATION A LANDLORD CAN ASK FOR When requesting information from a prospective tenant, a landlord may only request information that is reasonably necessary for the landlord to determine whether or not to rent the property to them. A prospective tenant can refuse to provide personal information if the landlord’s request extends beyond this scope. However, what is reasonably necessary at the time may change and further information may become reasonably necessary during a tenancy. A landlord must have a reasonable purpose for requesting personal information, which must be disclosed to the tenant. A landlord cannot use that information for a reason other than the original purpose unless receiving consent from the tenant.

CONSENT Usually a landlord requires consent from the tenant to collect, use, or disclose the tenant’s personal information. There are some circumstances in which a landlord does not require consent of the tenant. Some situations include: • If a statue or regulation requires it; • In response to a warrant or subpoena; or • To collect a debt; There are also some situations in which consent is deemed to have been given under PIPA.

INFORMATION A LANDLORD CANNOT REQUIRE A landlord cannot request consent from a tenant to collect, use, or disclose information beyond what is reasonably necessary, as a condition of renting the property or providing any service. Some of which includes:

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• Educational background; • Driver’s license, however a landlord can request to examine identification to verify a tenant’s identity when entering into a tenancy agreement; and • Health card number. When determining whether information is reasonably necessary, it may also be helpful to consider Section 10 of the BC Human Rights Code (“Code”) which governs discrimination in tenancy premises. Subject to a few exceptions, section 10 of the Code states that a person must not deny a person the right to occupy, as a tenant, space represented as being available or discriminate against a person regarding a term or condition of the tenancy of the space because of a protected ground under the Code. Protected grounds include, “… race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age or lawful source of income of that person or class of persons, or of any other person or class of persons.” For example, requesting information regarding a person’s religion is not reasonably necessary to determine whether to rent a property to an individual, as not renting a property to somebody based on that information is discriminatory under the Code.

DISCLOSING INFORMATION TO THE TENANT If a tenant provides a written request to access personal information that the landlord has, the landlord must respond to the request within 30 business days, which can be extended in certain circumstances. A landlord can charge a fee for covering the costs of providing the information to the tenant. The landlord must give the tenant an estimation of the fee before providing the information. When the tenant makes the request, the landlord must also advise the tenant how it was used and if it was disclosed and to whom. It is important to note that there are situations in which the landlord may refuse a tenant’s request for information, situations in which a landlord must refuse a tenant’s request for information, and situations in which information must be severed or blacked out on a document.

BOTTOM LINE The bottom line is, if the tenant’s personal information is not currently needed, don’t collect it. If you are unsure about your rights under PIPA, you can contact a lawyer or contact the OPIC for more information. Nisha Anand is a lawyer at Haddock & Company Lawyers practicing in landlord and tenant law. She can be contacted at 604-983-6670 or nisha@haddock-co.ca.

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THE KEY

ASK THE EXPERT SUBMETERING Q&A with Peter Mills of Wyse Meter Solutions With rising climate change demands and increasing costs for property owners and landlords, the benefits of submetering continue to outweigh the costs for this growingly efficient user-pay system. Since submetering was introduced in 2000, more than 2,000 residential buildings across Canada have implemented utility metering systems. As more building owners opt to install these systems, both tenants and landlords are realizing the financial and environmental implications of their utility consumption. By handing the accountability over to residents and independently monitoring their usage, there has been a noticeable reduction in consumption. Here is the latest update on this technology and how it is reshaping the multifamily space from expert Peter Mills, Co-CEO of Wyse Meter Solutions.

Q: ARE THERE PROVEN FINANCIAL BENEFITS OF SUBMETERING? A: Submetering has proven to deliver continued value across Canada, providing a barrier against future utility cost increases and rent cap erosion. Studies have also shown a net operating income increase of

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$600 per suite, per year for property owners and managers. Rental suites with separately metered utilities showed about a 48 per cent reduction in energy consumption, in contrast to non-metered suites. Landlords have also reported that once residents are being billed for one utility, there is a habitual reduction in usage across the board. Submetering also adds a level of efficiency in that all billing and customer service inquiries are externally handled, freeing up time and resources for owners and managers to focus on other issues. There is no other energy management technology or service — deployable to a multi-unit building — that can generate greater savings.

Q: WHAT ARE THE PROVEN ENVIRONMENTAL BENEFITS? A: Given the growing demand for a substantial global reduction in greenhouse gas emissions, the environmental advantages of submetering almost outweigh the financial and operational advantages in terms of significance. Data collected from our monthly billing analysis has shown that every time a unit is converted to a submetered system, the monthly energy usage drops by an average 150kWh per suite. This reduction is equal to 1.25 metric tons of carbon dioxide savings, or 32 trees grown over 10 years, for each suite. Though separate utility submetering continues to infiltrate buildings across Ontario, B.C. and other Canadian provinces at an increasing rate, there are still thousands of rental residential suites yet to be sub-metered. This represents a considerable opportunity to continue our industry’s world-changing contributions to greenhouse gas reductions.

Q: WHAT CHALLENGES AND RESTRICTIONS DO PROVIDERS IN THE SUBMETERING INDUSTRY FACE? A: There has been a slight hesitation from owners and managers with buildings in areas that have slightly weaker rental markets, due to concern that a building may not be as competitive from a marketing perspective with separately billed electricity and utilities. However, this concern is diminishing quickly as submetered buildings become more and more prominent across the nation and the financial and

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ecological benefits begin to outweigh these concerns. There are certain provinces, such as Quebec and Manitoba, that have had trouble implementing submetering systems due to restrictive regulatory environments. In response to this issue, adaptable solutions are in the process of being developed.

the sub-metering billing platform and the property management software, thereby automating new resident enrolment. In addition, some providers have advanced web portals for both residents and property management teams – delivering sophisticated amounts of information in easy-to-use, simplified formats.

As submetering increasingly becomes the norm across Canada, landlords face a new pressure to not only implement sumbetering systems, but to evaluate the various providers in the industry to ensure the most professional and efficient billing and customer service for their residents. Despite these challenges, the delivery of sub-metering is increasing at a very rapid rate in most provinces across the country.

Q: WHAT LIES AHEAD FOR THE SUBMETERING INDUSTRY ?

Q: WHAT RECENT DEVELOPMENTS HAVE THERE BEEN IN SUB-METERING TECHNOLOGY ? A: Increasingly, economical metering can be expected from new, compact water sub-meters that are equipped with Wi-Fi enabled communication devices. The advancements in new, compact multicustomer metering systems are also facilitating the completion of comprehensive projects, previously deemed economically unfeasible. European based Thermal or BTU metering is gaining traction in new construction and existing rental properties. Forwardthinking sub-metering providers are offering full integration between

A: The development of more inexpensive technology to retrofit buildings with in-suite heating and cooling systems has presented the opportunity to submeter heating and cooling loads suite by suite. This area is new and expanding and comes in conjunction with an enhanced ability to retrofit existing buildings to individually meter water consumption. The customer service benefits of submetering are also expanding, as building owners and managers seek out broader services like resident billing for additional costs like waste, insurance and taxes so that they can increase efficiency and focus on their core business. A key growth area is utility benchmarking and expense management for bulk bill payments. It will become commonplace for holistic sub-metering providers to efficiently handle and process utility expenses for clients, as well as deliver robust reporting and analysis tools. As for residents, they will have access to more innovative tools and mobile apps to control their in-suite energy usage.

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SPRING 2017 | 23

THE KEY

HUNTER’S HINTS By Hunter Boucher, Director of Operations, LandlordBC On April 13, 2017 the federal Liberal government tabled legislation to legalize marijuana. This has potential implications for our industry and LandlordBC continues to liaise with government and other stakeholders to seek clarity and appropriate consideration for landlords. We will keep you posted.

stipulations on the license may result in the license being revoked and may constitute illegal activity. Screening applicants for your rental unit who may have this license is not an option in this situation as license is specific to the rental property and cannot be obtained prior to tenancy. Additionally, screening against persons who require medical marijuana to treat an illness would constitute unlawful discrimination under the Human Rights Code.

Medical marijuana grow operations in rental housing is not new, but the issues they can present to landlords still persist. There was a recently published article in the media regarding a tenant’s ability to obtain a license to grow medical marijuana through Health Canada without any consultation with the landlord. While the focus of the article paints a bleak picture of landlords stuck in a situation where they may feel their options are limited, there are several avenues a landlord can explore to mitigate their potential loss and possibly end tenancy.

WHAT DO YOU DO IF THE LICENSE IS VALID AND THE TENANT IS COMPLYING WITH THE STIPULATIONS REGARDING NUMBER OF PLANTS?

Health Canada does issue licenses to grow marijuana for medicinal use to tenants of rental properties without consulting the homeowner but, these tenants are still subject to the rental agreement and Residential Tenancy Act and tenants do not necessarily have carte blanche to alter the rental unit and put the landlords lawful right in significant jeopardy.

• breaches of material terms of the rental agreement;

When addressing the issue of medical marijuana, the first step is to investigate the authenticity of the license and ensure the tenant is complying with the stipulations set out in this license. Ask your tenant for a copy of their license and contact the RCMP/local police through their non-emergency number. They will be able to authenticate its veracity. If it is an expired license or otherwise invalid, the tenant would be running an illegal grow-op and would be handled by the authorities.

...the first step is to investigate the authenticity of the license and ensure the tenant is complying with the stipulations... Licenses issued by Health Canada are for a specific number of plants and strict adherence to this requirement is necessary to keep the license valid and enforceable. Failure to comply with the

The Residential Tenant Act has several protections in place that while they may not seem obvious at first glance, afford landlords the right to protect their property. The Residential Tenancy Act gives landlords the ability to end tenancy based on: • the tenant seriously jeopardizing the lawful right of the landlord; • the tenant putting the property at significant risk; • the tenant causing extraordinary damage to the rental unit and, • the tenant failing to comply with a material term. A landlord may find that their situation meets one or more of these reasons to end tenancy when their tenant is running a legal marijuana grow operation. For example, if the landlord insurance is cancelled or invalidated because of the grow operation, the landlord would have grounds to argue that their legal right has been seriously jeopardized. In this scenario, the landlord may also have a clause in their agreement that specifically states that the tenant will not do anything that could invalidate the landlord’s insurance – this would be a breach of a material term of the tenancy. While the process to deal with this issue is not immediate and does require a knowledge of the Residential Tenancy Act and its processes, landlords are not stuck without options. A foundation of knowledge AD Act card:q7 9:52 AMhousing Page business. 1 of the is critical12/9/11 in running a rental

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HOW CAN CRB HELP YOU? By Shona Redman, Member Service Representative and CRB Specialist, LandlordBC CRB UPDATE The Certified Rental Building Program launched in B.C. in November 2015 with Concert Realty Services and Hollyburn Properties certifying a total of 50 buildings. Since then we have had a great deal of interest in the program and have certified 23 more buildings (eight additional Hollyburn buildings, five Redbrick Properties buildings, seven Kelson Group buildings, three Orr Development Corp. buildings). This brings the total number of certified buildings in B.C. to 73. Kelson Group and Orr Development Corp. are the most recent companies to complete certification. Congratulations to Kelson Group and Orr Development on their recent certification! Coming soon: Kelson Group has chosen to enroll an additional 962 rental units for 2017 and Terra Crest is completing the last step in certifying their portfolio.

READ ON TO SEE IF CRB IS RIGHT FOR YOU CRB is a quality assurance program that allows you to certify your multi-residential buildings by meeting a set of 50 standards, based on legislative requirements and industry best practices. The certification helps tenants to know that you have well-run and well-managed buildings. Tenants can rent in your building with “peace of mind” and confidence knowing that the place that they have chosen to live provides excellent quality of service and quality of product.

... the total number of certified buildings in B.C. [is] 73. Financial and Risk Management deals with the importance of having proper accounting practices in place that comply with accounting standards, as well as having a thorough and comprehensive insurance policy and a capital management plan. It is vitally important that companies that operate large multi-residential apartment buildings have good fiscal management front and centre in their day-to-day operations; without this a company puts itself at risk. Ask us how CRB can help you to keep your rental housing investment secure. For more information regarding the CRB program contact: Shona Athey, Member Service Representative and CRB Specialist. Phone: 1.888.330.6707 ext. 206 | Fax: 250.382.6006 Email: shonar@ landlordbc.ca Websites: www.landlordbc.ca, www.crbprogram.org

In order to become certified you must be a member, in good standing, with LandlordBC and must complete an application and screening process. Once registered in the program you have access to the 50 standards of practice (SOPs) involved in the program. You then begin to build a ‘compliance binder’ (digital or print) to show how your company meets the standards of the program. In order to gain accreditation you must be compliant with all 50 standards. There are five key areas in which you must be able to show compliance. 1. Human Resource Management 2. Resident Management 3. Operations Management 4. Financial & Risk Management 5. Environmental Management In the last few issues of The Key, we reviewed Human Resource Management, Resident Management, and Operations Management. In this issue we will look at Financial and Risk Management.

FINANCIAL & RISK MANAGEMENT If you own and/or manage a rental building then you understand the importance of ensuring that your investment is secure. This includes ensuring your assets are well maintained over the lifespan of the building(s) by having a capital management plan in place – a plan to reinvest capital back into the building(s).

SPRING 2017 | 25

THE KEY

COLOUR PSYCHOLOGY By Deana Srdic, Wolfgang Commercial Painters Choosing The Right Paint Colour For Your Space

“This space makes me feel (insert adjective here).” We’ve all been there before: a grey room on a grey day, a red feature wall that is more distracting than demure and a purple which only reminds you of Crayola’s Purple Heart, not ideal. You’re not wrong to feel a certain way when surrounded by a given colour. Although we all have personal preferences, there is a large body of evidence which supports colour psychology and selecting a colour to meet your unique goal for the space at hand can be a daunting task. After recently partnering with a colleague of mine to project manage our own office makeover, my colleague and I did extensive research about colours: the best for productivity, the most calming and for me as a marketing manager, the most on brand. We gathered up data, selected a few of our favourite shades along with our affiliated colour consultant, and put them out to our team. Even with a

small office crew, the decision was quite personal and split down the middle between a corporate blue and a more modern green. One of our key points of research reference for the new hue was the Plutchik Wheel, developed by Robert Plutchik in 1980 which relates emotion to colour. The Wheel features three tiers of emotion each worsening in severity the closer they get to the middle. In the end, a vote declared an on brand, modern moss green to the feature wall of our new office, along with clean white on accompanying walls, doors and frames. Shortly after, we felt a boost in our productivity and creativity too, proving to us that colour does impact an interior space. According to the Plutchik Wheel, green can relate acceptance, trust and admiration: great for an office space. Further in our research, popular business resource Forbes, blankets that green sparks creativity while yellow is a seldom adored colour. Blue is known as the most widely accepted business shade and red reduces the ability to engage analytically (bringing injury to the mind, therefore elevating stress levels). Further, the article suggests that orange is often associated with good value, white can cultivate boredom and pink is calming. This article speaks to North Americans, as colour has much to do with geography and culture, too. At Wolfgang, we realize the challenge in choosing an interior or exterior paint colour to extend the life of your building, up your curb value and provide an update. That’s why we offer a professional colour consultant to aid you in the decision-making process. Even as experienced painters we struggle with making decisions on paint colour. Streamline your office or building with Wolfgang. Contact us to learn how you can receive a colour consultation free of charge! Now is the time to refresh your interior. Deana Srdic is the marketing manager at Wolfgang Commercial Painters, a member of LandlordBC since 2010. To contact Deana, or for an estimate/quote, please email deana@wolfgangpainters.com or visit www.wolfgangpainters.com.

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ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND ACCOUNTING D&H Group LLP Michael Louie T: 604.731.5881 www.dhgroup.ca Smythe LLP Daniel Lai T: 604.687.1231 www.smythecpa.com ADVERTISING & PROMOTION Places4Students.com Laurie Snure T: 1.866.766.0767 www.places4students.com APPLIANCE - RENTALS Coinamatic Canada Inc. Jack Ursacki T: 604.270.8441 www.coinamatic.com Handy Appliances Rocky Magnet T: 604.879.1555 www.handyappliances.ca APPLIANCE - RENTALS, APPLIANCE - SALES & SERVICE Sparkle Solutions Corp Connie Goldman T: (604) 396-3184 www.sparklesolutions.ca APPLIANCE - SALES Coast Wholesale Appliances Inc. Robb Byrd T: 604.301.3459 www.coastappliances.com Handy Appliances Rocky Magnet T: 604.879.1555 www.handyappliances.ca Trail Appliances Ltd. Dan Fofonove T: 604.328.5556 www.trailappliances.com APPLIANCE - SALES & SERVICE Penguin Appliances Sales & Services Sam Sangha T: (604) 451-4411 www.penguinappliance.com Coinamatic Canada Inc. Jack Ursacki T: 604-787-1172 www.coinamatic.com

APPRAISAL - INSURANCE Normac Appraisals Ltd. Margarita Carlos T: 604.221.8258 www.normac.ca

DECKS & BALCONIES Duradek Canada Ltd Winston Conyers T: 604.591.5594 www.duradek.com

ELEVATOR SERVICE & REPAIRS Metro Elevator Preet Binning T: 778.885.8630 www.metroelevator.ca

APPRAISAL REAL ESTATE Colliers International Kevin Cloak T: 250.414.8372 www.collierscanada.com

DEPRECIATION REPORTS Normac Appraisals Ltd. Margarita Carlos T: 604.221.8258 www.normac.ca

ENERGY EFFICIENCY & CONSERVATION BC Hydro Power Smart Business Helpdesk T: 1.866.522.4713 www.bchydro.com

ARCHITECTURE, DESIGN, BUILDING CODE DGBK Architechs Ralf Janus T: 604-682-1664 www.dgbk.com BIOHAZARD REMEDIATION 1st Trauma Scene Clean Up Ltd. Brian Woronuik T: 1-844-246-7767 www.traumascenecleanup.ca BUILDING ENVELOPE RDH Building Science Inc Kelly Haines/Dave Ricketts T: 604.873.1181 www.rdh.com Remont Construction Ltd Robert Szpakowski T: 604.837-8813 www.remontconstruction.ca BUILDING REPAIR & RENOVATION Nuwest Contracting Ltd. Debbie Gettling T: 604.525.6145 www.nuwestcontracting.com COMMUNICATIONS/ ENTERTAINMENT Shaw Cable Frank Franco T: 604.629.3231 www.shaw.ca Telus Communications Will Nicholson T: 778-874-3574 www.telus.com CONCRETE WORK Nuwest Contracting Ltd. Debbie Gettling T: 604.525.6145 www.nuwestcontracting.com CREDIT CHECKS RentCheck Brenda Maxwell T: (800) 661-7312 http://www.rentcheckcorp.com/

RDH Building Science Inc Kelly Haines/Dave Ricketts T: 604.873.1181 www.rdh.com DOORS - ENTR ANCE & HARDWARE REPAIRS Action Glass Inc. Brad Johnston T: 604.525.5365 www.actionglassbc.com DRAINAGE & SEWER Cambie Roofing & Drainage Contractors Ltd. Paul Skujins T: 604.261.1111 www.cambieroofing.com DUCT CLEANING Air-Vac Services Canada Ltd. Brent Selby T: 604.882.9290 www.airvacservices.com ELECTRICAL CONTRACTORS Evanson Electric David Evanson T: 604.657.7957 www.evansonelectricdelta.ca ELECTRICIANS Delbrook Electric Will Kitt T: 778.772.1834 Handy Appliances Rocky Magnet T: 604.879.1555 www.handyappliances.ca HQ Electrical Solutions Slavico Golity T: 604.621.1323 www.elec3cian.com ELEVATOR City Elevator Ltd. Heiner Marnet T: 604.299.4455 www.cityelevator.ca

Commercial Lighting Products Tayhler Paul T: 604-540-4999 www.comlight.com FortisBC Ltd. Siraz Dalmir T: 604.576.7268 www.fortisbc.com

ESTATE & SUCCESSION PLANNING Monarch Insurance & Financial Services Corp. Richard Laurencelle T: 604.681.2699 www.monarchfinancial.ca FINANCIAL PLANNING CIBC Wood Gundy Gilbert Lam T: 604.806.5508 www.cibcwg.com/ raymond-shum D&H Group LLP Michael Louie T: 604.731.5881 www.dhgroup.ca

FRESCo Building Efficiency Jordan Fischer T: 778.783.0315 www.frescoltd.com

FIRE PROTECTION & MONITORING Vancouver Fire & Radius Security Joslyn Alderson T: 604.232.3488 www.vanfire.com

RDH Building Science Inc Kelly Haines/Dave Ricketts T: 604.873.1181 www.rdh.com

StoveTop FireStop Carter Shackelford T: 817.872.1500 www.stfs.com

Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com

FLOORING AND CARPETING Mira Floors and Interiors Kevin Bergstresser T: 604.856.4799 www.mirafloors.com

ENGINEERS FRESCo Building Efficiency Jordan Fischer T: 778.783.0315 www.frescoltd.com JRS Engineering Ltd. T: (604) 320-1999 http://www.jrsengineering.com RDH Building Science Inc Kelly Haines/Dave Ricketts T: 604.873.1181 www.rdh.com Read Jones Christoffersen Ltd. Jason Guldin T: 250.386.7794 www.rjc.ca WSP Canada Inc Kathryn Webb T: 604.924.5575 www.wspgroup.com

GARBAGE CHUTE CLEANING Air-Vac Services Canada Ltd. Brent Selby T: 604.882.9290 www.airvacservices.com GAS SERVICES Handy Appliances Rocky Magnet T: 604.879.1555 www.handyappliances.ca GLASS Action Glass Inc. Brad Johnston T: 604.525.5365 www.actionglassbc.com HANDICAP SHOWER, TUB SALES & INSTALLATION ORCA Health Care Suppliers Inc. Reynald Stringer T: (604) 733-2656 http://www.orcahealthcare.com/

This list is intended for use by the members of LandlordBC. It is distributed with the understanding that it does not constitute a recommendation or guarantee from LandlordBC. Rather it is consolidation of recommendations received by LandlordBC from its individual members. Although the information is intended to be beneficial, neither we nor any other party will assume liability for loss of damage as a result of reliance on this material.

SPRING 2017 | 27

THE KEY ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND HOARDING - CLEAN UP 1st Trauma Scene Clean Up Ltd. Brian Woronuik T: 1-844-246-7767 www.traumascenecleanup.ca 604-TRASH-IT Deconstruction Disposal & Recycling Dave Abercrombie T: (604) 872-7448 www.604-trash-it.com INSPECTIONS - GENERAL CONDITION/LEASE COMPLIANCE CTI (Canadian Tenant Inspection) Services Jim Garnett T: 778.840.7611 www.ctiservices.ca INSURANCE AC&D Insurance Services Ltd. Scott Jamieson T: 604.982.1039 http://acd.insurebc.ca BFL CANADA Insurance Services Inc. Paul Murcutt T: 604.678.5454 www.bflrealestate.ca CIBC Wood Gundy Gilbert Lam T: 604.806.5508 www.cibcwg.com/ raymond-shum CMW Insurance Services Ltd. Gordon Li T: 604-294-3301 www.cmwstrata.com Hamilton Insurance Services BC Ltd Judy Laban T: 604.874.4476 www.cooperators.ca Marsh Canada Debbie Tonner T: 780.917.4873 http://canada.marsh.com/ Megson FitzPatrick Insurance Services Mike Nichol T: 250.595.5212 www.megsonfitzpatrick.com INTERCOM REPAIRS & INSTALLATION Vandelta Communication Systems Ltd. Hugh Rae T: 604.732.8686 www.vandelta.com

28 | SPRING 2017

INTERNET LISTING SERVICE Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com INVESTMENT & RETIREMENT PLANNING Monarch Insurance & Financial Services Corp. Richard Laurencelle T: 604.681.2699 www.monarchfinancial.ca LANDSCAPING: LAWN & GARDEN MAINTENANCE BUR-HAN Services Inc. Robert Hannah T: 604.780.0179 www.bur-han.ca LEGAL SERVICES Haddock & Company Grant Haddock T: 604.983.6670 www.haddock-co.ca Lesperance Mendes Lawyers Sat Harwood T: 604.685.3567 www.lmlaw.ca LIGHTING Oojala Lighting Harneet Randhawa T: 778-223-2561 www.oojala.ca LIGHTING - COMMERCIAL Commercial Lighting Products Tayhler Paul T: 604-540-4999 www.comlight.com MORTGAGE FINANCING CIBC Wood Gundy Gilbert Lam T: 604.806.5508 www.cibcwg.com/raymond-shum Citifund Capital Corp. Derek Townsend T: 604.683.2518 www.citifund.com Colliers International Dave Ganong T: 250.414.8388 www.collierscanada.com First National Financial Corp Russ Syme T: 778.327.5712 www.firstnational.ca MORTGAGE INSURANCE Canada Mortgage & Housing Corporation Robyn Adamache T: 604-742-4392 www.cmhc.ca

NARCOTICS DETECTION & SECURITY CTI (Canadian Tenant Inspection) Services Jim Garnett T: 778.840.7611 www.ctiservices.ca ONLINE PAYMENT SERVICE Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com PAINT SALES Cloverdale Paint Dave Picariello T: 604.551.8083 www.cloverdalepaint.com Dulux Paints Robert Zelisko T: 604-358-4024 www.dulux.ca PAINT SPECIFICATIONS SERVICES Cloverdale Paint Dave Picariello T: 604.551.8083 www.cloverdalepaint.com PAINTING SERVICE Prostar Painting & Restoration Ltd. Jonathan Moorhouse T: 604.876.3305 www.prostarpainting.com Remdal Painting & Restoration Inc. Dan Schmidt T: 604.882.5155 www.remdal.com Wolfgang Commercial Painters Heinrich Schoeman T: 604.420.5552 www.wolfgangpainters.com PEST CONTROL Assured Environmental Solutions Inc. Brett Johnston T: 604.463.0007 www.assuredenvironmental.ca Poulin’s Pest Control Scott Hagon T: 604.433.2500 www.poulins.ca Solutions Pest Control Jason Page T: 604-986-8881 www.pestsolutions.ca

PIPE LINING/RE-PIPING CuraFlo of British Columbia Ltd. Randy Christie T: 604.298.7278 www.curaflo.com PLUMBING/HEATING/ BOILERS Allied Plumbing and Heating Lance Clarke T: 604.731.1000 www.allied-plumbing.ca Ashton Service Group. Brian Williams T: 604.275.0455 www.ashtonservicegroup.com BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan T: 604.253.9330 www.bmsmechanical.com Cambridge Plumbing Systems Ltd. John Jurinak T: 604.872.2561 www.cambridgeplumbing.com CuraFlo of British Columbia Ltd. Randy Christie T: 604.298.7278 www.curaflo.com Handy Appliances Rocky Magnet T: 604.879.1555 www.handyappliances.ca Montalbano Plumbing Services LTD. Giovanni Montalbano T: 604.444.0222 www.montalbano.ca Viessmann Manufacturing Co. Inc. Randy Stuart T: 604.533.9445 ext. 222 www.viessmann.ca Xpert Mechanical & JK Lillie LTD Kerry West T: 604.294.4540 www.xpertmech.com PRINTING Citywide Printing Ltd. Gordon Li T: 604.254.7187 www.citywideprint.com PROPERTY MANAGEMENT Ascent Real Estate Management Corp. Darren Schulz T: 604.431.1800 www.ascentpm.com

Associa British Columbia, Inc. Katie Khoo T: 604.501.4417 www.associabc.ca Austeville Properties Ltd. Andrew Abramowich T: 604.216.5510 www.aplbc.com Bayside Property Services Ltd. T: 604.432.7774 www.baysideproperty.com Beacon Hill Suites Ltd. Meredith Warden T: (250) 590-1775 Bolld Real Estate Management Leo Chrenko T: 604.671.0293 www.bolldpm.ca CAPREIT T: 604-632-9991 www.caprent.ca Century Group Lands Corporation Lisa Biggin T: 604.948.3832 www.centurygroup.ca Delaney Properties Ltd Diana Delaney T: 250.550.2120 www.RentalsVernon.com Dennison Property Management Ltd. Jane Dennison T: 604.982.7059 www.dpmonline.ca Dorset Realty Group Canada Ltd. T: 604.270.1711 http://dorsetrealty.com FirstService Residential Judith Harris T: 604.683.8900 www.fsresidential.com Gateway Property Management Corporation Scott Ullrich T: 604.635.5000 www.gatewaypm.com Homelife Peninsula Property Management Doug Holmes T: 604.536.0220 www.penpm.com Hope Street Management Corp Shamon Kureshi T: 403-462-6200 Hume Investments Ltd. Sally MacIntosh T: 604.980.9304 www.humeinvestments.com

ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - MAINLAND Katronis Property Management Brad Katronis T: (604) 614-6402

Unique Real Estate Accomodations Nina Ferentinos T: 604.984.7368

Li-Car Management Group Lita Powell T: 250.785.2662

Valley Realty Sita Mulder T: (604) 852-2234 www.valleyrealtyabbotsford.com

Macdonald Commercial Real Estate Services LTD. Tony Letvinchuk T: 604.736.5611 www.macdonaldcommercial.com Metro Vancouver Housing Corporation Priscilla Matei T: 604.456-8802 Pacific Quorum Properties Ltd. Lyn Stoll T: 604-635-0260 www.pacificquorom.com Porte Realty Ltd. Daniel Bar-Dayan T: 604.732.7651 www.porte.ca Prospero International Realty Inc. Jeff Nightingale T: 604.669.7733 Raamco International Properties Canadian Ltd. Kimm Zbierski T: 250.686.3131 www.raamco.com REMAX Professional Rental Management Richard Van Slyke T: 604-273-6801 www.professionalrental.ca Roboson Holdings Ltd. Sarah Hill T: 1.800.682.2088 S.A.H. Properties Ltd. Leslie Pomeroy T: 604.926.6947 Sunstar Realty Ltd. David Mak T: 604.436.1335 Sutton Group - West Coast Realty Cindy Hamel T: 604-807-1105 Sutton Max Realty Property Management Wallis Lee T: (604) 227-3399 http://suttonmaxrealty.com Turner Meakin Management Company Ltd. Kelly Kellogg T: 604.736.7020

Wesgroup Properties LP Sara Young T: (604) 648-1866 http://www.wesgroup.ca RE-PIPING BMS Plumbing & Mechanical Systems Ltd. Tamara Merchan T: 604.253.9330 www.bmsmechanical.com Brighter Mechanical Ltd. Mike Pearson T: 604.279.0901 www.brightermechanical.com Cambridge Plumbing Systems Ltd. John Jurinak www.cambridgeplumbing.com Manna Plumbing Ltd. Chris Kobilke T: 604.710.3908 www.mannaplumbing.com REAL ESTATE SALES CBRE Limited - National Apartment Sales Team Norm Taylor T: 604-662-5156 www.cbre.ca/vancouver Colliers International Kevin Cloak T: 250.414.8372 www.collierscanada.com JLL Multifamily BC James Blair T: 604-98-6001 www.jllmultifamilybc.com Macdonald Commercial Real Estate Services LTD. Dan Shulz T: 778.999.5758 www.bcapartmentinsider.com Marcus & Millchap Wynda Wauran T: 604-675-5200 www.marcusmillchap.com Multifamily Real Estate Services Corporation Seth Baker T: 778-235-9293 www.multifamily.ca NAI Commercial Terry Harding T: 604.691.6615 www.apartmentblocks.ca

The Goodman Report, David & Mark Goodman, HQ Commercial Mark Goodman T: 604.714.4790 www.goodmanreport.com

SECURITY & INTERCOM SYSTEMS ADT Canada Inc. Vince Wong 604.349.6974 www.adt.ca

RENOVATION & REPAIRS Remont Construction Ltd. Robert Szpakowski T: (604) 837-8813 www.remontconstruction.ca

SOFTWARE - PROPERTY MANAGEMENT Pendo Rental Software Inc. Josh Heppner T: 604-306-5947 landlordbc.pen.do

Quest Projects Inc. Jacqui McGregor T: 604.299.4522 www.questprojects.ca RESTORATION 1st Trauma Scene Clean Up Ltd. Brian Woronuik T: 1-844-246-7767 www.traumascenecleanup.ca Phoenix Restorations Ltd. John Wallis T: 604.945.5371 www.phoenixrestorations.com Prostar Painting & Restoration Ltd. Jonathan Moorhouse T: 604.876.3305 www.prostarpainting.com Superior Flood & Fire Restoration Mayank Anand T: 604.601.8206 www.superiorrestoration.ca ServiceMaster Restore of Vancouver Natasha Purnell T: (604) 435-1220 http://www.svmvancouver.ca ROOFING Bond Roofing Daniel Fajfar T: 604-375-2100 www.bondroofing.ca Cambie Roofing & Drainage Contractors Ltd. Paul Skujins T: 604.261.1111 www.cambieroofing.com CentriMark Ltd. Brendan Jenkins T: 604-521-8911 www.centrimark.ca Penfolds Roofing Jonathan Manca T: 604.379.0338 www.penfoldsroofing.com ROOFING MEMBRANES RDH Building Science Inc Kelly Haines/Dave Ricketts T: 604.873.1181 www.rdh.com

Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com SUPPLIER & MANUFACTURER PLUMBING SUPPLIES Moen Inc Shelby Wallace T: 604.390.8737 www.moen.ca SUPPLIES: HARDWARE, BUILDING, MAINTENANCE Rona Inc Brad LeGrow T: 604.314.1366 www.rona.ca UTILITIES/ NATURAL GAS Absolute Energy Inc. / Bluestream Energy Kirby Morrow T: 778.340.1580 www.absolute-energy.ca

WATER PROOFING RDH Building Science Inc Kelly Haines/Dave Ricketts T: 604.873.1181 www.rdh.com WINDOW - REPLACEMENT/ INSTALLATION/RENOVATION A-1 Window MFG Ltd. Rob Elliot T: 604.724.5827 www.a1windows.ca Retro Teck Window Mfg. Ltd. Wilfred Prevot T: 604.291.6751 www.retrowindow.com WINDOW & DOOR MANUFACTURING Canadian Vinyltek Window Corporation Patrick Malone T: 604.540.0029 www.vinyltek.com WINDOW MANUFACTURING, COVERS Centra Windows Matthew Burgon T: 604.882.5010 www.centra.ca

UTILITY SUB-METERING QMC Meters James Easton T: (604) 526-5155 http://qmeters.com Wyse Meter Solutions Inc. Robert Mullin T: (647) 792-0160 http://www.wysemeter.com WASTE/RECYCLING 604-TRASH-IT Deconstruction Disposal & Recycling Dave Abercrombie T: (604) 872-7448 www.604-trash-it.com Progressive Waste Solutions Rob Barr T: 604.834.7578 www.bficanada.com Waste Management Inc. Tej Kullar T: 604.520.7858 www.wm.com XeroWaste Solutions Michael Solkshinitz T: 604.674.8414 www.xerowaste.ca

SPRING 2017 | 29

THE KEY ASSOCIATE MEMBERS/CORPOR ATE SUPPLIERS - VANCOUVER ISLAND ADVERTISING & PROMOTION Places4Students.com Laurie Snure T: 1.866.766.0767 www.places4students.com APPLIANCE - RENTALS Coinamatic Canada Inc. Jack Ursacki T: 604-787-1172 www.coinamatic.com APPLIANCE - SALES Trail Appliances Ltd. Sunny Mann T: 604.992.7124 www.trailappliances.com Westcoast Appliances Byron Loucks T:250-382-0242 APPRAISAL REAL ESTATE Colliers International Kevin Cloak T: 250.414.8371 www.collierscanada.com BIOHAZARD REMEDIATION 1st Trauma Scene Clean Up Ltd. Brian Woronuik T: 1-844-246-7767 www.traumascenecleanup.ca CLEANING - CARPET & UPHOLSTERY Island Carpet & Upholstery Cleaning Inc Ron Gould T: 250.590.5060 www.islandcarpetcleaning.ca CLEANING - JANITORIAL SERVICES Select Janitorial Beverly Wise T: 250.360.0666 www.sjivic.com COMMUNICATIONS/ ENTERTAINMENT Shaw Cable Sebrina Benson T: 250.475.7251 www.shaw.ca Telus Communications Will Nicholson T:778-874-3574 www.telus.com DRAINAGE & SEWER Victoria Drain Services David Lloyd T: 250.818.1609 www.victoriadrains.com

30 | SPRING 2017

ELECTRICAL SERVICE Rushworth Electrical Services Inc. Dustin Rushworth T: 1.888.361.1231 www.rushworthelectric.ca ENERGY EFFICIENCY & CONSERVATION BC Hydro Power Smart Business Helpdesk T: 1.866.522.4713 www.bchydro.com FortisBC Ltd. Siraz Dalmir T: 604.576.7268 www.fortisbc.com FRESCo Building Efficiency Jordan Fischer T: 778.783.0315 www.frescoltd.com Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com ENGINEERS FRESCo Building Efficiency Jordan Fischer T: 778.783.0315 www.frescoltd.com Read Jones Christoffersen Ltd. Jason Guldin T: 250.386.7794 www.rjc.ca FIRE PROTECTION & MONITORING Capital City Fire Equipment Mark Wyatt T: 250.727.8159 www.capitalcityfire.ca HEATING FUEL Columbia Fuels Dave Young T: 250.391.3633 www.columbiafuels.com Coastal Mountain Fuels Ron Gertzen T: 250-753-0278 HOARDING - CLEAN UP 1st Trauma Scene Clean Up Ltd. Brian Woronuik T: 1-844-246-7767 www.traumascenecleanup.ca INSURANCE BFL Canada Insurance Services Inc. Paul Murcutt T: 604.678.5454 www.bflrealestate.ca

Megson FitzPatrick Insurance Services Mike Nichol T: 250.595.5212 www.megsonfitzpatrick.com

Concise Strata Management Services Inc. Beth Kauwell T: 250.754.4001 www.concisemgmt.com

INTERNET LISTING SERVICE Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com

Cornerstone Properties Ltd. Jason Middleton T: 250.475.2005

MORTGAGE FINANCING Colliers International Dave Ganong T: 250.414.8388 www.collierscanada.com First National Financial Corp Russ Syme T: 778.327.5712 www.firstnational.ca MORTGAGE INSURANCE Canada Mortgage & Housing Corporation John Lynch T: 604.737.4161 www.cmhc.ca ONLINE PAYMENT SERVICE Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com PAINT SALES Dulux Paints Robert Zelisko T: 604-358-4024 www.dulux.ca PAINT, PAINTING, RESTORATION SERVICES Empress Painting Ltd Chris Jefferies T: 250.383.5224 www.empresspainting.com PLUMBING/HEATING/ BOILERS Victoria Drain Services David Lloyd T: 250.818.1609 www.victoriadrains.com POWER WASHING Island Carpet & Upholstery Cleaning Inc Ron Gould T: 250.590.5060 www.islandcarpetcleaning.ca PROPERTY MANAGEMENT Advanced Property Management Lorri Fugle T: 250.338.2472 www.advancedpm.ca Complete Residential Property Management Dennie Linkert T: 250.370.7093

Devon Properties T: 250.595.7000 www.devonprop.com Duttons & Co. Real Estate T: 250.389.1011 rentals@duttons.com Equitex Property Management T: 250.386.6071 Holywell Properties Adam Major T: 604-885-3460 www.holywell.ca Meicor Realty Management Services Inc Laurie Sims T: 250.338.9979 Pemberton Holmes Property Management Claire Flewelling-Wyatt T: 250.478.9141 Proline Management Ltd Kelly Whitney T: 250.475.6440 www.prolinemanagment.com Raamco International Properties Canadian Ltd. Kimm Zbierski T:250.686.3131 www.raamco.com Roboson Holdings Ltd. Sarah Hill T: 1.800.682.2088 Rowan Property Management Ltd. Amahra LeBlanc T: 250.746.9090 www.rowanproperty.ca TPM Management Ltd Debbie Hunt T: 250.383.7663 REAL ESTATE SALES Colliers International Kevin Cloak T: 250.414.8372 www.collierscanada.com Devon Properties T: 250.595.7000 www.devonprop.com RESTORATION 1st Trauma Scene Clean Up Ltd. Brian Woronuik T: 1-844-246-7767 www.traumascenecleanup.ca

SOFTWARE - PROPERTY MANAGEMENT Pendo Rental Software Inc. Josh Heppner T: 604-306-5947 landlordbc.pen.do Yardi Systems Inc. Peter Altobelli T: 888.955.7900 www.yardi.com SUPPLIES: HARDWARE, BUILDING, MAINTENANCE Rona Inc. Brad LeGrow T: 604-314-1366 www.rona.ca UTILITIES/ NATURAL GAS Absolute Energy Inc. / Bluestream Energy Kirby Morrow T: 778.340.1580 www.absolute-energy.ca WASTE/RECYCLING Progressive Waste Solutions Rob Barr T: 604.834.7578 www.bficanada.com Waste Management Alex Dumitrescu T: 250.544.8009 ext 223 www.wm.com

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e DI G YAR

Get the Report: Subscribe to receive new listings www.goodmanreport.com

New Listing

Santa Monica Apartments 1546 West 12th Avenue, Vancouver

Development Site 5763-5775 Oak Street, Vancouver

Hudson Apartments 8638 Hudson Street, Vancouver

13-suite well maintained apartment building

Mixed-use development site with holding income

10-suite rental apartment building

Prime South Granville neighbourhood

132’ x 140’ (18,480 SF)

Fully renovated, elevator, in-suite laundry

$7,595,000

$16,500,000

$4,200,000

New Listing

Glenhaven Apartments 1526 Arbutus Street, Vancouver

Arbutus Gardens 655 Poplar Street, Nanaimo

Mount Pleasant Redevelopment Site 320 East 15th Avenue, Vancouver

Co-op apartment building

55-suite apartment building

Multi-family redevelopment site

10-suite – across from Kits Beach

Renovated & well located; 4.1% cap rate

231’ x 123’ (~28,400 SF)

$8,500,000

$9,395,000

Unpriced Bid Process Under Contract New Listing

Under Contract

Sold

Brookside Gardens 20834 Dewdney Trunk Rd, Maple Ridge

Joyce-Collingwood 4975, 4983, 4993, 4997 Joyce St, Vancouver

2274 Oxford Street Vancouver

44 three-bedroom townhouse units

Mixed-use redevelopment site

8-suite rental apartment building

Improved with 8 buildings on 3.86 acres of land

132’ x 105’ (13,860 SF)

49.5’ x 122’ (6,039 SF)

$12,825,000

$22,888,000

SOLD $2,360,000

David Goodman Direct 604 714 4778 david@goodmanreport.com

Mark Goodman* Direct 604 714 4790 mark@goodmanreport.com *Personal Real Estate Corporation

Cynthia Jagger Direct 604 912 9018 cynthia@goodmanreport.com