April 26 – 28, 2010
BMO CENTRE
Calgary, Alberta
2010 SHOWGUIDE
14th Annual Canadian Gaming Summit
Summit Diamond Sponsor
Summit Platinum Sponsor
“Where the Canadian Gaming Industry Meets”
Please visit www.canadiangamingsummit.com as schedules, presenters, and session information will be updated regularly / 1
2010 Canadian Gaming Summit Sponsors DIAMOND
Platinum
Gold
silver
bronze
OPENING RECEPTION Lottery Corporation
Summit soirée
advertising Agency
RECEPTION
KEYNOTE
Charity Support
DESSERT & COFFEE
OFFICIAL WINE
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AGLC WELCOMES YOU TO THE 14TH ANNUAL CANADIAN GAMING SUMMIT! On behalf of the Alberta Gaming and Liquor Commission, I'm very pleased to welcome you to Calgary, Alberta (famous for its Calgary Stampede and panoramic view of the Rocky Mountains) and to the 2010 Canadian Gaming Summit. Albertans are known for their warm hospitality and the Summit is known for bringing together a wealth of knowledge and gaming expertise, so what better place for the gaming sectors from across Canada to meet.
Gerry McLennan, CEO, AGLC
Current times are exciting and challenging for the gaming industry. We're now seeing great strides being made in technology to enhance our players gaming experience while ensuring gaming products are delivered in a responsible manner. At the same time, the ongoing economic recovery still presents its share of financial hurdles. As well, competition continues to challenge our industry's ability to sustain the gaming revenues that support so many worthwhile endeavours across the country. This year's Summit once again brings our vendor community to the exhibition floor and provides opportunities for gaming industry employees to learn and network through the education programs and social activities. It is our privilege to be given the opportunity to be the host province for this year's event and we truly thank you for taking the time out of your busy schedules to join us. Every year the Canadian Gaming Summit offers great value to our dynamic industry and I welcome you all to Alberta.
Gerry McLennan, CEO, AGLC
"Where the Canadian Gaming Industry Meets" Owned and Produced by:
The Canadian Gaming Summit is the only conference and exhibition in Canada that serves the entire Canadian Gaming Industry. This annual event delivers face-to-face interaction between senior decision makers directly involved in the procurement and purchasing of gaming-related products and services. Summit attendees are from all gaming sectors, disciplines and regions within Canada and beyond - including Senior and Operational Executives from Provincial Lottery, Gaming and Regulatory Agencies, First Nations Gaming, Casinos and Race Tracks and Charitable Gaming including Bingo. Responsibilities of attendees include Slot and Table Games, Procurement, Operations, Entertainment, Marketing, Security, HR, Finance and Investment, Legal and Regulatory, F&B and more. In addition to the latest products and services that will be displayed on the Summit’s exhibition floor, this year’s event will continue to provide a top-notch information and education experience – including conferences and tracks that including I-Gaming, the Canadian Association of Security Directors Annual Meeting, Charitable Gaming, Corporate Social Responsibility and First Nations Gaming. This year's conference sessions cover a wide array of gaming-related topics that we are sure you will enjoy. Every year the Canadian Gaming Summit offers great value to the gaming industry and numerous opportunities for gaming industry employees to learn and network through the education programs and social activities.
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Program At-A-Glance THE 2010 CANADIAN GAMING SUMMIT The Canadian Gaming Summit is the only conference and exhibition in Canada that serves the Canadian Gaming Industry. The 2010 Conference Program provides an unparalleled educational platform that addresses the latest trends in every gaming industry sector. New conference tracks for 2010 include – First Nations Gaming, Corporate Social Responsibility and I-Gaming. This year's conference sessions cover a wide array of gaming-related topics that we are sure you will enjoy and find extremely informative. The 2010 Canadian Gaming Summit’s Exhibition will showcase the trendiest new technologies and services. Walk the show floor to experience the best and hottest products available to the gaming industry today. The Summit’s social and special events provide attendees with outstanding networking opportunities to meet and exchange ideas with colleagues from across Canada and around the world.
SUMMIT CONFERENCES AND TRACKS LEGEND CGC
Charitable Gaming Conference.................Pg.12
CACSD
.Canadian Association of Casino Security Directors Annual Meeting.......................................Pg.14
SEC
Security & Surveillance..............................Pg.14
FNG
First Nations Gaming...............................Pg.16
IGA
I-Gaming................................................Pg.19
HR
Human Resources....................................Pg.20
LEG
Legal & Regulatory...................................Pg.20
CSR
Corporate Social Responsibility..................Pg.21
MKT
Marketing & Communications....................Pg.24
GAM
Gaming Operations, New Technology and more...............................................Pg.26
Sunday, April 25th, 2010 7:00pm – 8:30pm Canadian Association of Casino Security Directors Welcome Reception Pg.14 .................................Fairmont Palliser Monday, April 26th, 2010 8:30am – 9:30am Canadian Association of Casino Security Directors Breakfast & Welcome Pg.14..................................... Palomino G 9:30am – 12:30pm CACSD Jurisdictional Reports Pg.14........................... Palomino G 9:30am – 4:30pm Canadian Gaming Summit Golf Classic Pg.7........... Elbow Springs 12:00pm – 1:30pm Charitable Gaming Conference Lunch, Welcome & Keynote Pg.12................................... Palomino D/E 12:30pm – 1:30pm CACSD Lunch Pg.14............................................... Palomino G 1:30pm – 3:30pm CACSD Supplier Presentations Pg.14......................... Palomino G 1:45pm – 2:35pm Concurrent Sessions CGC: Ontario Bingo Development Fund Pg.12............. Palomino A CGC: Managing a Successful Bingo Hall Pg.12...........Palomino C 2:45pm – 3:35pm Concurrent Sessions CGC: Bingo Centre- Charity Events Pg.12................... Palomino A CGC: Alberta Electronic Bingo Experience Pg.12.........Palomino C 3:35pm – 3:45pm CGC: Coffee Break Pg.12...................................Palomino Foyer 3:45pm – 4:35pm Concurrent Sessions CGC: Opening and Managing a Gaming Centre Pg.12.Palomino A CGC: Break Open Tickets - A Product with a Bright Future Pg.12.........................................Palomino C 3:45pm – 5:00pm CACSD Best Practices Pg.14.................................... Palomino G 4:45pm – 6:15pm Charitable Gaming Networking Reception Pg.12.....Palomino Foyer 6:30pm – 8:30pm Canadian Gaming Summit Opening Reception Pg.7...The Roadhouse 8:00pm – 9:30pm Canadian Association of Casino Security Directors Dinner Pg.14 . ...................................................Belgo
Summit Support Provided By:
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Program At-A-Glance Tuesday, April 27th, 2010 7:50am – 8:50am Canadian Gaming Summit Opening Breakfast & Welcome ..................Palomino Foyer + Palomino D/E
Wednesday, April 28th, 2010 8:30am – 9:30am Canadian Gaming Summit Breakfast................................. Hall C
9:00am – 9:50am Concurrent Sessions FNG: Provincial Gaming Policies: First Nations’ Opportunities within Provincial Gaming Strategies Pg.16 . ....... Palomino A IGA: Creating the Right Regulatory Model for Canada Pg.19..........................................Palomino C CSR: Engaging and Learning from our Stakeholders Pg.21...Palomino F GAM: Canadian Cross-Jurisdictional Collaboration on Game Technology Pg.26................................ Palomino G MKT: Media Relations in the Gaming Industry - Managing Messages . and their Impact Pg.24....................................Palomino H CGC: Internet Bingo Pg.12................................... Quarter Horse
8:30am – 12:00pm Canadian Gaming Summit Exhibition Pg.22....................... Hall C 12:00pm – 1:30pm Canadian Gaming Summit Lunch & Keynote Presentation: The Industry Speaks Pg.11.............Palomino Foyer + Palomino D/E
1:15pm – 1:45pm Canadian Gaming Summit Dessert & Coffee............Palomino Foyer
9:50am – 10:00am Coffee Break......................................................Palomino Foyer
10:00am – 10:50am Concurrent Sessions FNG: Provincial Gaming Policies: First Nations’ Opportunities within Provincial Gaming Strategies Pg.16.......... Palomino A IGA: Operating In The Online World – It’s a Global Environment Pg.19..........................................Palomino C CSR: Canadian Strategies for Owning the RG Podium Pg.21... Palomino F SEC: Security & Surveillance Executive Roundtable Pg.14.Palomino G HR: Applying Technology to Recruiting Pg.20............Palomino H CGC: From Data to Information to Advantage: Gaming Politics Pg.12................................ Quarter Horse 11:00am – 11:50am Concurrent Sessions FNG: First Nation Economic Development & Impact on Surrounding Communities Pg.16....................... Palomino A IGA: Canadians and Online Gaming Pg.19..............Palomino C LEG: Sports Betting Pg.20........................................Palomino F GAM: Understanding Our Players: The Active Gambler Profile™ Pg.26................................... Palomino G MKT: Utilizing Social Media in your Marketing Mix Pg.24..Palomino H CGC: How do Charities Benefit from Gaming? A Cross-Canada Perspective Pg.12....................................... Quarter Horse 12:00pm – 1:30pm Canadian Gaming Summit Lunch & Keynote Presentation: The Future of Online Gaming Pg.11.Palomino Foyer & Palomino D/E
1:30pm – 2:30pm Canadian Gaming Summit Dessert & Coffee....................... Hall C
1:30pm – 5:30pm Canadian Gaming Summit Exhibition Pg.22....................... Hall C 2:15pm – 3:45pm CACSD AGM Pg.14 ............................................ Arabian B/C 2:30pm – 3:20pm FNG: Understanding Aboriginal Communities & Private Sector Relations Pg.16.................................... Palomino A 6:00pm – 8:00pm Summit Soirée Pg.9.........................................................Lazy S
1:45pm – 2:35pm Concurrent Sessions FNG: First Nations Financing in the Current Financial Times Pg.16..................................... Palomino A IGA: Understanding the I-Gaming Potential in Canada Pg.19...........................................Palomino C CSR: Game Sense: Don’t talk to ME about Responsible Gaming Pg.21...............................Palomino F GAM: The Impact of Networked Gaming: How to Leverage the Power . of this Technology on your Casino Floor Pg.26......... Palomino G HR: Essential Skills for the Gaming Industry Pg.20......Palomino H MKT: Customer Relationship Management Strategy Pg.24... Quarter Horse 2:45pm – 3:35pm Concurrent Sessions FNG: Human Resource Management and Aboriginal Training Initiatives in First Nation Gaming Pg.16............. Palomino A IGA: Delivering Responsible Gaming Online Pg.19... Palominno C SEC: Emerging Technologies in Security and Surveillance Pg.14........................................ Palomino G LEG: Update on Online Gaming Issues from the Deputy Ministers Responsible for Justice CCSO Working Group Pg.20.. Palomino H MKT: How Do You Turn a Sponsorship into Casino Visits? Pg.24................................... Quarter Horse 3:35pm – 3:45pm Coffee Break......................................................Palomino Foyer
3:45pm – 4:35pm Concurrent Sessions FNG: Aboriginal Procurement Strategies: Creating Aboriginal Industry around First Nations Gaming Pg.16....... Palomino A GAM: Consumer Adoption of New Technologies Pg.26.Palomino C CSR: RG Check – An Accreditation Program Setting the Standard of Leadership in Responsible Gaming Pg.21 .Palomino F SEC: Public Policing and Casino Security Operations Pg.14... Palomino G LEG: Conduct & Management Pg.20.................................Palomino H MKT: Supercharging Your Casino Brand Pg.24........ Quarter Horse
6:00pm – 10:00pm Canadian Gaming Industry Awards Reception & Charity Gala Pg.9............................Deerfoot Inn & Casino
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GOLF CLASSIC & OpENING RECEPTION ANNUAL CANADIAN GAMING SUMMIT GOLF CLASSIC Elbow Springs Golf Club Monday, April 26th, 2010 9:30am – 4:30pm
The Canadian Gaming Summit Golf Classic is being held at Elbow Springs Golf Club. This annual event has been structured for both avid and occasional golfers. The day includes 18 holes of golf with power cart, box lunch, beverages and a BBQ with awards after the round. With the rolling terrain and the Rocky Mountains as a back-drop, Elbow Springs provides a challenging yet enjoyable round for golfers of all abilities. Elbow Springs is laced with white sand bunkers, crystal clear spring-fed water hazards, and rolling terrain. Schedule: 9:30am – Buses leave the Hotel Arts (hotel entrance), Fairmont (hotel entrance) and Marriott (Centre Street) hotels 10:30am – Shot Gun Start 3:30pm – BBQ and Award Presentations 4:30pm – Buses leave Elbow Springs for hotels Hosted By:
Address: 240086 Lott Creek Drive Calgary, AB T3Z 2V4 (403) 246-2800
OPENING RECEPTION THE ROADHOUSE Monday, April 26th, 2010 6:30pm - 8:30pm Join your colleagues at this year's Opening Reception to kick off the 2010 Canadian Gaming Summit. Cocktails and appetizers will be served as you mix and mingle with old friends and new acquaintances. Enjoy the western hospitality and entertainment as you reconnect with those from past Summits and meet this year’s new attendees. Hosted By:
N
Marriott
Supported By:
Fairmont
12th Ave. SW Hotel Arts
1st St. SE
The Roadhouse
1st St. SW
8th St. SW
9th Ave. SW
Address: 840 9th Avenue SW Calgary, AB T2P 1L7 (403) 398-7623
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ANNUAL SOIRéE & Gala The Annual summit Soirée Lazy S
Lead Soirée Sponsor:
Tuesday, April 27th, 2010 6:00pm – 8:00pm
The Lazy S – 4th Floor of the Grandstand Calgary Stampede Grounds, 1410 Olympic Way SE Calgary, AB, T2P 2K8
N
.
Olympic Way
2
e S.E 14th Aven u
The Annual Summit Soirée, sponsored by the Association of Gaming Equipment Manufacturers and supporting manufacturers, will feature an evening of entertainment for all summit delegates. Think "Cowsmopolitan”, the Lazy S is an urban style chic lounge, located in the Grandstand Building across from the BMO Centre on the Stampede grounds. The evening is a great opportunity for delegate networking with cocktails and hors d'oeuvres being served.
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Supporting Soirée Sponsors:
1 4
5 MacLeod Trail
1 BMO Centre 2 Corral 3 Grandstand: Lazy S
4 Big Four 5 Rotary House
CANADIAN GAMING INDUSTRY AWARDS RECEPTION & CHARITY GALA Deerfoot Inn & Casino Wednesday, April 28th, 2010 6:00pm – 10:00pm
The Canadian Gaming Summit Awards Reception and Charity Gala has, since its inception 14 years ago, honoured achievements in industry leadership. This year the event will be benefiting The Canadian Red Cross. Join your industry colleagues for an evening of fun, fine food, drink and entertainment – while also supporting a worthy cause. The Canadian Red Cross helps people affected by emergencies and disasters. Following a disaster, Red Cross works with governments and other humanitarian organizations to provide for people's basic needs – food, clothing, shelter, first aid, emotional support and family reunification. The Red Cross is currently focusing its efforts towards millions of Haitians who need assistance to rebuild their communities and lives following the earthquake this past January. This Event is Brought to you by our Platinum Sponsor:
Deerfoot Inn & Casino 1000 35th Street SE Calgary, AB T2Z 3W4 (403) 236--7529
Charity Sponsor:
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Bus Schedule: Buses to the Canadian Gaming Industry Awards Reception and Charity Gala at the Deerfoot Inn & Casino will depart the downtown hotels (Hotel Arts, Fairmont Palliser and Calgary Marriott) at approximately: 5:25pm, 5:35pm, 5:45pm, 5:55pm. Buses will depart Deerfoot Inn & Casino to return to downtown Calgary at: 10:30pm, 11:00pm, 11:30pm, Midnight
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PLENARY SESSIONS Tuesday, April 27, 2010 12:30pm – 1:30pm
Wednesday, April 28, 2010 12:30pm - 1:30pm
The Future of Online Gaming.................. Palomino D/E Internet gambling is a global, multi-billion dollar industry and the sector continues to grow at a rapid pace. While there is tremendous growth and opportunity for Canadian lottery corporations in the online space, as of today only the British Columbia Lottery Corporation and the Atlantic Lottery Corporation have an online gaming presence. John Kennedy FitzGerald, CEO and Director of the Interactive Gaming Council, will lead a panel of leading i-gaming industry experts as they discuss the evolution of the online gaming industry in Canada and share their opinions on where the industry will be in five years’ time.
The Industry Speaks................................. Palomino D/E This plenary session will feature the results from the first-ever survey of the Canadian gaming industry’s executive and senior management, across both the public and private sectors. HLT Advisory conducted this internet-based survey in late March and will report the results, identifying key findings by region, gaming product type and operator status. Don’t miss this insightful look into Canadian gaming
Moderated by: John Kennedy Fitzgerald - CEO and Director, Interactive Gaming Council
Moderated by: Bill Rutsey - CEO, Canadian Gaming Association
Panelists: Frank Catania – Senior Partner, Catania Gaming Consultants; Tony Coles - Senior Partner, Jeffrey Green Russell
Presented by: Lyle Hall - Managing Director, HLT Advisory & Robert Scarpelli - Managing Director, HLT Advisory
Sponsored by:
Presented by:
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CHARITABLE GAMING CONFERENCE
The Ontario Charitable Gaming Association is hosting the 11th annual Charitable Gaming Conference. This is the only event in Canada that allows all industry participants – regulators, operators, and charities - to come together and discuss what is happening across the charitable gaming industry in Canada.
Monday, April 26, 2010
12:00pm–1:30pm Lunch, Welcome, & Keynote Address .....................................................Palomino D/E Presented by: Muriel Grimble - Executive Director of Gaming Products and Services, Alberta Gaming and Liquor Commission 1:45pm–2:35pm Ontario Bingo Development Fund............. Palomino A Ontario Bingo Development Fund (OBDF) was introduced in Ontario to help the industry with developing a brand and to help with marketing and promoting the charitable bingo. Where are we now with this fund? What are the challenges? What has been accomplished and are the lessons that we can take away from this experience? Presented by: Peter McMahon - President, OBDF & CEO, Commercial Gaming Association (Ontario); Lynn Cassidy - Secretary/Treasurer, OBDF & Executive Director, Ontario Charitable Gaming Association Managing a Successful Bingo Hall............ Palomino C Charities in Alberta are successful at managing their prize boards through attendance-based prizing. Understanding the choice and consequences of prize board structures in the design of bingo programs is critical in managing a successful bingo hall. Presented by: Dave Curial - AGLC, Retail Services Coordinator; Alex Zukowki - AGLC, Policy Analyst and; Denis Kronberger Hall Manager Calgary Community and Sport Bingo Association 2:45pm–3:35pm Bingo Centre – Charity Events.................... Palomino A The Ontario Charitable Gaming Association has developed a charity awareness program that can be used in both traditional and electronic bingo sites. Charity Events and Fundraising
12 / Canadian Gaming Summit 2010
Nights are used to promote the local charities, the benefits of bingo as a fundraiser and to help build the customer base. Attend this session to find out more. Presented by: Richard Schwar - Field Coordinator, Ontario Charitable Gaming Association Alberta Electronic Bingo Experience.......... Palomino C Alberta has introduced wireless electronic handheld device technology to support account play electronic bingo and personal play reel spin games in Alberta. This panel will provide information on the test underway in four Calgary halls. Presented by: Dave Curial - Retail Services Coordinator, AGLC; Denis Kronberger - Hall Manager, Calgary Community and Sport Bingo Association and; Kent Tong - President/CEO, eQube Technology and Software Inc. 3:35pm-3:45pm Charitable Gaming Conference Coffee Break ................................................... Palomino Foyer
3:45pm–4:35pm Opening and Managing a Gaming Centre...Palomino A British Columbia continues to expand its gaming centre and continued to introduce new products into the Gaming Centres. Ontario has also been opened a number of Electronic Bingo locations. What are the opportunities and challenges? Presented by: Jordan Gnat - President & CEO, Boardwalk Gaming & Entertainment
Break Open Tickets – A Product with a Bright Future.................. Palomino C Break Open Tickets - a.k.a. pull tabs, Nevada Tickets or pull tickets – are experiencing a renaissance in charitable gaming venues across Canada. Once strictly an ‘instant win game’,break open tickets have evolved into new play styles including seal card games, interactive seal card games, bingo event games, progressive games, cash board games and promotional games providing new excitement for players and new revenues for charitable organizations. How do these new play style work? How successful are they? How have these products enhanced the customer experience? Presented by: Rick Sleaver - Director of Regulatory Affairs, Arrow Games/Bazaar Novelty 4:45pm–6:15pm Charitable Gaming Networking Reception.Palomino Foyer Exclusive to Charitable Gaming Conference Delegates 6:30pm–8:30pm Canadian Gaming Summit Opening Reception The Roadhouse
Tuesday, April 27, 2010
7:50am–8:50am Canadian Gaming Summit Opening Breakfast & Welcome............................ Palomino Foyer
10:00am–10:50am From Data to Information to Advantage: Gaming Politics........................................Quarter Horse Gaming revenues allow Canadian provincial governments to raise necessary funds for government to support important public services. However, governments often have sensitivies and challenges with public perception around the portfolio and important revenue source. Presented by: Bob Lopinski - Principal, Counsel Public Affairs Inc. 11:00am–11:50am How Do Charities Benefit from Gaming? A Cross Canada Perspective.................................Quarter Horse Charity gaming is a significant component of the entire Canadian gaming industry. Across Canada, charities participate and receive funds from gaming in different ways. Find out how charities participate in individual provincial gaming industries in terms of gaming activities, revenue sharing and profit. Presented by: Robert Scarpelli - Managing Director, HLT Advisory 1:30pm–5:30pm Canadian Gaming Summit Exhibition........................ Hall C Charitable Gaming Conference delegates are encouraged to visit the Gaming Summit Exhibition Floor.
9:00am–9:50am Internet Bingo..........................................Quarter Horse Technology has changed the way bingo and other gaming products are being offered. British Columbia Lottery Corporation (BCLC) is the first Canadian jurisdiction offering British Columbia residents the opportunity to play online games including bingo. What is happening around the world and what opportunities are available? Presented by: Terry DeBono - Partner, The DeBono Group
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SECURITY & SURVEILLANCE CANADIAN ASSOCIATION OF CASINO SECURITY DIRECTORS
Security & Surveillance educational sessions have been designed in collaboration with the Canadian Association of Casino Security Directors – these sessions will highlight the most current issues and latest technology. The Association is very active in sharing information, establishing best practices and coordinating cross-jurisdictional efforts. Members adhere to a Code of Conduct and are expected to act as role models of probity and personal integrity. The Association's commitment to excellence and leadership has resulted in significant advances in casino security and the professional development of its membership. The business agenda of the CACSD Annual Meeting will be held on Monday, April 26. These closed sessions are exclusive to CACSD members only.
Sunday, April 25, 2010
7:00pm – 8:30pm Canadian Association of Casino Security Directors Welcome Reception Fairmont Palliser, 133 9th Ave. SW.... The Penthouse Exclusive to CACSD members and their guests. Monday, April 26, 2010 8:30am – 9:30am Canadian Association of Casino Security Directors Breakfast & Welcome............................... Palomino G Exclusive to CACSD members and their guests. 9:30am-12:30pm Canadian Association of Casino Security Directors Jurisdictional Reports................................ Palomino G Exclusive to CACSD members. 12:30pm – 1:30pm Canadian Association of Casino Security Directors Luncheon.................................................... Palomino G Exclusive to CACSD members and their guests. 1:30pm – 3:30pm Canadian Association of Casino Security Directors Supplier Presentations.............................. Palomino G Exclusive to CACSD members. 3:45pm – 5:00pm Canadian Association of Casino Security Directors Best Practices............................................. Palomino G Exclusive to CACSD members.
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Hosted by:
Original (Find from our FTP)
CACSD Annual Meeting Sponsors Dinner: Educational Program: Recreated PMS
Welcome Reception:
Breakfast:
Lunch:
6:30pm – 8:30pm Canadian Gaming Summit Opening Reception.....................The Roadhouse,840 9th Ave. SW, Exclusive to CACSD members and their guests. 8:00pm Canadian Association of Casino Security Directors Dinner..................... Belgo, 501 8th Ave. SW,
Tuesday, April 27, 2010
7:50am – 8:50am Canadian Gaming Summit Opening Breakfast & Welcome.................................................. Palomino D/E 10:00am – 10:50am Security & Surveillance Executive Roundtable................................................. Palomino G This roundtable discussion will feature some of the leading security and surveillance executives from across the country. They will be addressing current and emerging issues and strategies to respond to them. This represents a unique opportunity to hear a variety of perspectives and an exchange of views in a field which is critical to ensure the safety, security and integrity of our gaming operations. Moderated by: Richard Paris – Niagara Casinos Panelists: Richard Bégin - Loto-Québec; Lenna Bradburn – OLG; Terry Towns – British Columbia Lottery Corporation; Bob Arlint - Saskatchewan Gaming Corporation; Dan Sanscartier - Manitoba Lotteries Corporation 12:00pm – 1:30pm Gaming Summit Lunch with Plenary Session..............................................Palomino D/E
2:15pm – 3:45pm Canadian Association of Casino Security Directors Annual General Meeting........................ Arabian B/C Exclusive to CACSD members. 1:30pm – 5:30pm Gaming Summit Exhibition...............................Hall C 12:00pm – 1:30pm Gaming Summit Soirée...............................The Lazy S
Wednesday, April 28, 2010
8:30am–9:30am Canadian Gaming Summit Day 2 Breakfast on Exhibition Floor ................................................Hall C 8:30am–12:00am Gaming Summit Exhibition...............................Hall C 12:00pm–1:30pm Gaming Summit Lunch with Plenary Session ....................................Palomino D/E
2:45pm – 3:35pm Emerging Technologies in Security and Surveillance........................................ Palomino G A panel of experts will discuss how emerging technologies are enabling the evolution and in some instances the revolution of security and surveillance operations to provide better service, manage vulnerabilities more effectively and deliver better value. Presented By: Wayne Harrison – Director of Security, Manitoba Lotteries Corporation; James Moore – Vice President, iView Systems; Michael Callaghan - Account Manager, Western Canada, Chubb Edwards 3:45pm – 4:35pm Public Policing and Casino Security Operations................................... Palomino G This session will discuss how the emerging roles and relationships between the public and private sector have enhanced the security and safety of gaming facilities, as well as the interests of the general public and the casino patron. Presented By: Brad Labrenz – Client Services Manager, Palidan Security Group; Sgt. Chris Palmer – Calgary Police Service 6:00pm Annual Gaming Industry Awards Reception & Charity Gala................................. Deerfoot Inn & Casino
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FIRST NATIONS GAMING New for 2010, the Canadian Gaming Summit is pleased to be presenting a complete educational track focused exclusively on the business of First Nations Gaming. Working closely with the participation of First Nation gaming experts from across Canada, the Summit has prepared a series of sessions that will feature the industry’s leaders speaking on the hottest and most relevant topics. These sessions will examine current business challenges and look towards both business and strategic solutions in discussing First Nation aspirations for future development.
Tuesday, April 27, 2010
9:00am–10:50am Provincial Gaming Policies: First Nations’ Opportunities within Provincial Gaming Strategies.................................................. Palomino A This session will begin to provide an overview of provincial operating models and gaming strategies; outline the extent of First Nation gaming opportunities vs. provincial development across Canada; explore the impact of provincial gaming policy on First Nations with speakers addressing the opportunities their First Nations have had within the provincial gaming strategies - both positively and negatively; and explore how First Nations have advanced their gaming proposals to Government in light of provincial gaming policies. Moderated by: Ilkim Hincer - Vice President Legal & General Counsel, Casino Rama Panelists: Kandice Machado - Manager, First Nations Audit; Jim Engel – Director, Policy and Planning of Saskatchewan Liquor and Gaming Corporation; Don Bourgeois – General Counsel, of Alcohol & Gaming Commission of Ontario; Rick Josephson – CEO, Manitoba Gaming Control Commission; Greg Ahenakew – CEO, Indigenous Gaming Regulators; Zane Hansen - President + CEO, Saskatchewan Indian Gaming Authority 11:00am–11:50am First Nation Economic Development & Impact on Surrounding Communities...................... Palomino A This session will discuss First Nations’ economic development both on and offreserve where the impetus has been gaming but where opportunities have been created in ancillary areas. This session will stress the importance of kick-starting First Nations’ opportunities through First Nations gaming which will add to the general economic development of contiguous areas, and the economic
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Elite Sponsor
investments, human resource development and portable skills, entrepreneurship and innovation demonstrated by and for First Nations as a result of First Nation gaming. Presented By: Harry Oshanski – President & CEO, Casino Rama 2:30pm–3:20pm Understanding Aboriginal Communities & Private Sector Relations......................... Palomino A This session will explore relationship building between Aboriginal communities and the private sector with speakers from both the private sector and First Nations gaming communities discussing how to build strong mutually beneficial business relationships. Moderated by: Jeffery Hewitt - General Counsel, Chippewas of Rama First Nation Panelists: Lee Ahenakew - Canadian Council on Aboriginal Business; Michael Novac - CEO, Sonco Gaming
Wednesday, April 28, 2010
1:45pm–2:35pm First Nations Financing in the .Current Financial Times......................................................... Palomino A This session will explore financing options available to First Nations for gaming initiatives with representatives from the banking industry and venture capitalists outlining their models of how they arrive at decisions to finance. This will include discussion of provincial growth models and provincial contracts between First Nation governments and provincial governments, business plans, operating models, provincial and First Nation splits, market studies, risk analysis, etc., and how these enter into the financing equation. Provincial officials will discuss their models of assistance in lending based on their strategy of economic development in less than desirable areas of opportunity. Moderated by: Eric Luke – Solutions Gaming Inc. Panelists: Ali Alizedeh – Co-founder & Managing Partner, Hemisphere Gaming Kathryn Graham – Practice Leader, Myers Norris Penny; Robert Scarpelli - Managing Director, HLT Advisory
2:45pm–3:35pm Human Resource Management & Aboriginal Training Initiatives in First Nations Gaming....Palomino A This session will explore the key human resource management issues in Canadian First Nation gaming operations, and speakers from First Nations casinos from across Canada will share their better practices in addressing these issues. Moderated by: Eric Luke – Solutions Gaming Inc. Panelists: Debra Pratt – Chief People Officer, Casino Rama; Cheryl Elliott – Director of Human Resources, St. Eugene Golf Resort & Casino of the Rockies 3:45pm–4:35pm Aboriginal Procurement Strategies: Creating Aboriginal Industry around First Nations Gaming..................................................... Palomino A This session will explore the potential for increased growth of Aboriginal industries around the First Nations Gaming Industry, and the possible development of Aboriginal procurement strategies by and for First Nations gaming communities. Moderated by: Zane Hansen - President + CEO, Saskatchewan Indian Gaming Authority Panelists: Pradeep Narayanaswamy - Practice Leader, Supply Chain, Meyers Norris Penny; Kevin Wassegijig Director of First Nations and Community Affairs, Casino Rama
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Let’s Get Equipped For Success.
Come build for your future at booth 401.
aristocratgaming.com © 2010 Aristocrat Technologies Australia Pty Ltd
18 / Canadian Gaming Summit 2010
I-GAMING
It is estimated that the global online gaming market will reach $30 billion in 2010, with Canadians spending close to $1 billion annually and growing. The Summit I-Gaming Track will explore the global online industry from an operating and regulatory perspective and look at the future of the Canadian marketplace as Provincial gaming and lottery corporations move to expand their online offerings.
Tuesday, April 27, 2010 9:00am–9:50am Creating the Right Regulatory Model for Canada ................................................................... Palomino C As Canada begins to embrace internet gaming, developing the right regulatory regime will be critical to ensure the demands of consumer protection and operational oversight are met. This panel of regulatory experts will examine the world online gaming regulation to offer insight into developing the right regulatory mix for Canada’s online gambling market. Moderated by: Frank Catania – Senior Partner, Catania Gaming Consultants Panelists: Danielle Bush - Chitiz Pathak; Michael D. Lipton Q.C.– Senior Partner, Dickinson Wright LLP 10:00am–10:50am Operating in the Online World – It’s a Global Environment.............................................. Palomino C The online gaming marketplace continues to grow at a rapid pace, to nearly $30 billion globally and $1 billion in Canada. As Canadian lottery corporations are preparing to offer an expanded suite of online products our panel will look at the state of the global online business and what’s in store for the North American industry. Presented by: Troy Ross – VP and National Director, Gaming, Hill and Knowlton Canada Panelists: Margaret McGee - VP Business Innovation, Nova Scotia Gaming Corporation; Tony Coles - Senior Partner, Jeffrey Green Russell; Terry DeBono - Partner, The DeBono Group 11:00am–11:50am Canadians & Online Gaming................... Palomino C Ipsos-Reid and the Canadian Gaming Association will present the results of a recent public opinion survey on Canadian’s attitudes and opinions towards Internet gambling. With Canadians currently spending close to a billion dollars online
this research explores current online gamblers thoughts on the products and providers they use and the coming online offerings of Canadian lottery corporations. Presented by: Paul Lauzon - Senior Vice President & Managing Director, Lottery & Gaming, Ipsos North America; Jason Walker – Vice President, Ipsos North America Wednesday, April 28, 2010 1:45pm–2:35pm Understanding the I-Gaming Potential in Canada ................................................................... Palomino C Our experts will examine the current and future potential online gaming market in Canada and what efforts various lottery and gaming corporation are doing. Our experts will also discuss future game technologies and how they may be used by lottery and gaming corporation to capture a meaningful share of this market. Moderated By: Robert Scarpelli – Managing Director, HLT Advisory Panelists: William Hennessey – Senior Director, North American Sales, GTECH G2; Rick Weil – CEO & Managing Director, Sciplay 2:45pm–3:35pm Delivering Responsible Gaming Online.. Palomino C As Canadian jurisdictions continue to move towards expanded online gambling, our panel will examine the responsible gaming potential of this growing distribution channel. Our experts will discuss the latest research, technologies and best practices to harness the potential of creating a responsible play environment online. Presented By: Margaret McGee – VP Business Innovation, Nova Scotia Gaming Corporation; Paul W. Smith – Director, Corporate Social Responsibility, British Columbia Lottery Corporation
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HUMAN RESOURCES, LEGAL & REGULATORY Tuesday, April 27th
10:00am–10:50am Applying Technology to Recruiting........... Palomino H The recruiting landscape has changed dramatically in the last several years, and so has the technology available to help employers target and engage the best possible talent. This session will walk through what technology is available today to help you optimize your recruiting process, how some leading companies use technology to filter through increasing volumes of applications and provide a glimpse into what you can expect to see from recruiting technology in the near future. Presented by: Tyler Holbrook - VP, Solution Engineering, First Advantage 11:00am–11:50am Sports Betting ............................................. Palomino F The Criminal Code (the "Code") did not grant the provincial governments the unrestricted ability to conduct and manage sports betting. Instead, it limited them to those forms of sports betting which had been offered by governments between 1969 and 1985. The idea of having casinos with sports books was implicitly rejected, as betting on the outcomes of single sporting events was forbidden, along with certain other kinds of betting. A number of provincial governments began a letter-writing campaign to federal officials, seeking amendments to the Code to remove these restrictions. More recently, Joe Comartin, NDP Member of Parliament for Windsor-Tecumseh, has been working in association with the Canadian Gaming Association and the Canadian Auto Workers union to obtain such amendments. In 1985, these limitations were inserted on the basis of the rationale that betting on single sporting events and athletics contests, as well as any sort of betting on fights or races, would be open to match-fixing and potentially damage the integrity of sport. Our panel will review how the current prohibitions in the Code are applied to sports betting, where fantasy sports leagues fit into the scheme of the prohibitions, and other related issues. As well, we will consider what options exist for provincial lottery corporations, pending amendments to the Code. We will look at the U.S. experience in seeking to broaden sports betting opportunities in that country. Finally, we will consider whether the single-sport betting restriction continues to serve a public policy end, and the chances of the Code being amended to lift the restriction.'' Moderated by: Michael D. Lipton Q.C. – Senior Partner, Dickinson Wright LLP Panelists: Kevin Weber - Dickinson Wright LLP; Bob Stocker - Dickinson Wright LLP; Danielle Bush - Chitiz Pathak
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Wednesday, April 28th
1:45pm – 2:35pm Essential Skills for the Gaming Industry Palomino H. Essential skills are the foundation skills employees need to function effectively in their positions and to grow to meet future needs in the gaming industry. Join us to learn more about the $700,000 national Essential Skills for the Gaming Industry Project sponsored by the Federal Government and supported by a national gaming advisory committee. This is a critical project that will unite gaming operators across Canada as we address the employee challenges of the future. Presented by: Judith Hayes – Director, Canadian Gaming Centre of Excellence 2:45pm–3:35pm Update on Online Gaming Issues from the Deputy Ministers Responsible for Justice CCSO Working Group........................................................... Palomino H The working group was established, at the request of the Province of Alberta to review legal questions and issues with online-gaming as the increase in popularity and activity of online operators in Canada. With gaming representatives from each jurisdiction the Working Group will report back to the Deputy Ministers of Justice. This session will provide an update on the working group’s activities and progress to date. Presented by: Cameron Smart – General Counsel/ Corporate Secretary, Alberta Gaming and Liquor Commission 3:45pm–4:35pm Conduct & Management . ......................... Palomino H The Criminal Code requires that gaming be "conducted and managed" by either a provincial government, or a charitable or religious organization licensed by a province. What does this mean in practice? How have the courts interpreted this requirement? How have the provincial authorities chosen to follow the guidance provided by the courts? What role can legitimately be played by the private sector under this regime? Are all the limitations enforced by provincial authorities upon public-private sector relationships in the gaming industry justified on the case law concerning "conduct and management"? Is it time for a change in the "conduct and management" regime? Moderated by: Michael D. Lipton Q.C.– Senior Partner of Dickinson Wright LLP Panelists: Cameron Smart – General Counsel, Alberta Gaming and Liquor Commission; Lyle Hall – Managing Director, HLT Advisory; Margaret McGee – VP Business Innovation, Nova Scotia Gaming Corporation
CORPORATE SOCIAL RESPONSIBILITY The Corporate Social Responsibility Track at the 2010 Summit will showcase the best of Canada’s gaming industry from world leading initiatives in responsible gaming to the latest practices in environmental stewardship and stakeholder engagement. Join experts from across Canada to learn the latest from the gaming industry’s CSR experts
Tuesday, April 27th
9:00am – 9:50am Corporate Social Responsibility: Engaging andLearning from our Stakeholders......... Palomino F After Manitoba Lotteries’ Board approved a CSR Policy in 2006, Manitoba Lotteries senior management embarked on developing a comprehensive strategy to guide its corporate social responsibility commitment. Stakeholder engagement was identified as a key component that would help inform our corporate efforts towards ‘authenticity’. Stakeholder groups were identified, and research was conducted in early 2009 with four priority groups. The research results have yielded rich information about how Manitoba Lotteries is doing in its efforts to be an ‘authentic’ organization. The research results are being used by our CSR committee to further develop our CSR approach. Presented by: Susan Olynik - Vice President, Communications & Public Affairs, Manitoba Lotteries Corporation 10:00am – 10:50am Canadian Strategies for Owning the RG Podium.............................. Palomino F In 2008 CEOs and senior responsible gambling staff from most of the Canadian gaming jurisdictions gathered for two days to discuss the status of their collective responsible gambling efforts. Their vision: to position the Canadian industry as leaders in this area. The challenge: while most jurisdictions were justifiably proud of their individual efforts, there was little effective collaboration between jurisdictions. After little more than a year, there is commitment to a national responsible gambling agenda and a roadmap of collaborative efforts in four key areas: research, player communications, training and programming. This session will provide an overview of the national Responsible Gambling framework, along with a review of many of the 21 projects that have been identified as work priorities for this important ILC sub-committee. Moderated By: Paul W. Smith – Director Corporate Social Responsibility, British Columbia Lottery Corporation Panelist: Bev Mehmel - Vice Chair, Director, RG Programs + Research, Manitoba Lotteries
Wednesday, April 28th
1:45pm – 2:35pm GameSense: Don’t talk to ME about Responsible Gambling .................................................... Palomino F The Challenges: 1. How do we, gaming operators, deliver information to “at risk” players without making them feel we think they may be problem gamblers? 2. How do we present responsible gambling messages/ materials in a way that the general public recognizes our efforts? BCLC’s response: BCLC has taken a “branding” approach to its responsible gambling program, and through that process has abolished use the term “responsible gambling”. In April 2009 BCLC launched “GameSense” at BC casinos and community gaming centres. The launch included a complete redesign of the Responsible Play Information Centres, posters, brochures, the RG interactive kiosk and the corporation’s web site (www.GameSense.ca ). Through presentation of before/after research, video and product samples, this session will take attendees through the GameSense story, the strategies behind the brand, and into a British Columbia casino to learn first hand about this unique approach to player education. Presented by: Paul W. Smith – Director Corporate Social Responsibility, British Columbia Lottery Corporation 3:45pm – 4:35pm RG Check - An Accreditation Program Setting the Standard of Leadership in Responsible Gambling................................ Palomino F Gaming providers have been investing significant time and resources in the past decade in their ‘responsible gambling programs’. But, till now, there have been no benchmarks for assessing the quality of these investments. The Responsible Gambling Council, an independent non-profit dedicated to problem gambling prevention, has created a set of voluntary standards for the RG components of gaming operations. In 2010, the Council is offering industry leaders the opportunity for accreditation through its new “RG Check” program. This presentation will provide information about the standards and the accreditation process. Presented by: Jon Kelly – CEO, Responsible Gambling Council
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CANADIAN GAMING SUMMIT EXHIBITION The 2010 Canadian Gaming Summit’s Exhibition showcases the trendiest new technologies and services. Walk the show floor to experience the best and hottest products available to the gaming industry today.
AISLE 100
2010 Canadian gaming summit exhibitor listing are on page 28: orange highlight indicates 2010 Summit sponsor
107
101
AISLE 200
3rd Rock Gaming.............................. 209
201
209
AC Coin & Slot................................. 113 Access Cash Ezee ATM...................... 705
AISLE 300
Accro Furniture Industries...................... 707 301
Advanced Employee Relations Inc......... 516 Ainsworth Game Technology................ 101 Alberta Gaming and Liquor Commission....802
AISLE 400
Amaya Gaming Group....................... 613
401
Aristocrat Technologies Canada, Inc............401 Arrow Games Corporation/Bazaar &
Entrance
AISLE 500
Novelty Ltd................................. 518 501
Bally Technologies.......................................301 Bingo Gaming Technologies Inc.......... 1104 Canadian Gaming Association............. 903
AISLE 600
Canadian Gaming Centre
601
of Excellence............................ 1117 Canadian Gaming Service.................. 512 Carmanah Signs ............................. 1137
Casino Data Imaging ...................... 1133 Chubb Security Formerly GE Security... 1106
eQube Technology and Software Inc............................. 1141
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703 802
Dessert & Coffee - Tuesday Afterno
Colio Estate Wines........................... 1105
Direct Cash Prepaid........................... 415
705 804
AISLE 800
AISLE 700
Cashtech Currency Products Inc.......... 1107
Cummins-Allison ULC.......................... 413
807
707 806
Cash N Go Ltd. ............................. 1113
Non - Exhibiting Sponsors
119
121
1141 1139 217
Giesecke & Devrient....................................907 IBM Canada Ltd................................ 703 IGT Canada................................................501 Interblock USA................................... 807
1135
International Playing Card
1131
313
Gary Platt Manufacturing................... 1006
1137
1133
1129
Company Limited......................... 806 Ipsos Reid....................................... 1129 JCM Global/Transact Technologies..... 1123 Konami Gaming, Inc...................................313
1127 413
415
512
417 419 516
518
1123
Medeco......................................... 1111 MediaEDGE Communications Inc........ 1002 MEI .............................................. 1005
520 1119
513
Morse Canada Systems Inc............... 1103 Nanoptix Inc................................... 1131 Nova Scotia Gaming Corporation........... 1135
613
1117
NRT Technology................................. 119
1115
Real3Ddisplay................................... 804
1113
Regency Gaming Ind.......................... 520
1111 1109
903 1002
1104 1003
oon • Breakfast - Wednesday Morning
Royal Flush Gaming Ltd., FutureLogic, Suzo-Happ................ 217 RR Donnelley................................... 1127
1005 1106
AISLE 1100
907 1006
AISLE 1000
AISLE 900
113
Western Display Help Desk
1107 1105 1103
Scientific Games ........................................513 Signature Canada . ........................... 417 SPIELO/ATRONIC.............................. 601 Sprung Instant Structures.................... 1139 Techlink Entertainment.......................... 107 Video King...................................... 1119 VingCard Elsafe . ............................ 1109 Virtual Roster.................................... 1115 WMS..........................................................201
MARKETING & COMMUNICATIONS
Tuesday, April 27th
9:00am–9:50am Media Relations in the Gaming Industry – Managing Messages and Their Impact ..................... Palomino H When it comes to media relations in the gaming industry, the old maxim that “all publicity is good publicity” couldn’t be further from the truth. While the majority of industry coverage can at times seem unfriendly or imbalanced, two bigger question exist: What impact is the media having on revenue, relationships, and the ability to do business? And what other options are available to get the word out that don’t rely on traditional media relations? Moderated by: Paul Burns – Vice President, Canadian Gaming Association Panelist: Amanda Brewer – Account Director, Hill and Knowlton Canada; Howard A. Blank - Vice President of Communications, Entertainment & Responsible Gaming, Great Canadian Gaming Corporation 11:00am–11:50am Utilizing Social Media in your Marketing Mix ........................................... Palomino H Traditional Media, New Media, Social Media? Twitter, WAP, SMS, Smartphones, Facebook? Mobile Marketing, Database Marketing, Microsites?
24 / Canadian Gaming Summit 2010
With so many communication platforms available today, how do you select the right tactics for your marketing mix? And more importantly, how do you integrate your traditional media spend with some or all of the new and powerful social media tools available today? How do we measure success and calculate ROI? And what’s coming next? Will Smartphones become the new delivery mechanism for loyalty programs? What are WAP sites and how can they help venues and marketers generate new and incremental revenues? This session will identify evolving best practices, present a few fascinating Social Media case studies and host discussion on the evolution of marketing mix. Presented by: Stephen Dick – Vice President, BrandFire Marketing Group; Brian Smith – Founder, Adz2Mobile
Wednesday, April 28th
1:45pm – 2:35pm Customer Relationship Management Strategy........................... Quarter Horse The industry is facing serious challenges ranging from declining revenues, social responsibility issues, lottery ticket ownership and new channels. All of these are directly related to the customer and the provincial corporation’s ability to manage their relationship with the customer. The provincial corporations are looking to build the capability but it isn’t a simple purchase. It involves a well thought out strategy,
EVENT PROGRAM CGB_HLTA_ad
2/19/09
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organizational changes, process transformation, expensive technology and significant risks. The journey or roadmap starts with an effective CRM strategy that will transcend functions/business lines and continues with clear incremental phases that deliver value regularly while ensuring the principles of responsible gaming are adhered to. The incredible opportunity here is to truly know and serve your customers in a way that delivers maximum benefits to both customers and the corporation; but with the opportunity comes the expectation that the data will be used to protect the consumer and their information. Presented by: Brad Hutchings - Partner, Deloitte 2:45pm–3:35pm How Do You Turn a Sponsorship into Casino Visits? . ....................................... Quarter Horse This session will present two case studies that helped clients activate sponsorships for their brands. You will learn how Casino Regina activated their season sponsorship of the Saskatchewan Roughriders to bring Rider fans into the casino. The campaign created a game day experience on the floor and at the game. These activities brought fans from the game to the casino while also generating more Player Club signups. You will find out how Tourism Saskatchewan uses its sponsorships to bring people to the province. From a trade show in Denver to the Olympics in Vancouver, a program was developed for Tourism Saskatchewan that generated social media buzz, had people lining up to visit their booth and at the same time built a great database. This will be an interactive presentation where you can see and try the promotion. Presented by: David Bellerive – Vice President, Creative Services & Media, The Phoenix Group; Darren Mitchell – Vice President, Account Planning, The Phoenix Group 3:45pm–4:35pm Supercharging Your Casino Brand....... Quarter Horse Increasing competition and a declining economy are pressuring casinos to buy business. Image erosion and player disloyalty may be a fall-out from these tactics. Strong brands and a superior position in the market place create irrational loyalty and lead to market share premiums. This session will explain how to: • Measure your competitive strengths, • Determine the best target audience to achieve your financial goals, • Develop a sustainable position and • Improve the effectiveness of advertising dollars Presented by: Gary Border – President, Marketing Results
Thursday 9:45am–1 enterpris As business value, they manageme to be avoid and value has becom Presented Advisory S
Canada’s most comprehensive consultancy focused on the gaming, hospitality, leisure and tourism sectors. Lyle Hall lylehall@hlta.ca Rob Scarpelli robertscarpelli@hlta.ca
166 Pearl Street, Suite 200 Toronto, Ontario, M5H 1L3 (416) 924-7737 www.hlta.ca 26 / Canadian gaming summit
10:45am The next The last de ranging fro centres. Lo gaming pro next? Wh when) will will the pub This panel section of C Presented Inc.
11:45am slot mach pay me l Historical i that slot ma which they Brunswick the service all electron viewed an for leased limited cos Presented Duane Fra Dickinson
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GAMING OPERATIONS, TECHNOLOGY & MORE
Tuesday, April 27th
9:00am–9:50am Canadian Cross-Jurisdictional Collaboration on Game Technology.......................................Palomino G Canadian gaming jurisdictions have been working to improve collaboration on game technology through the development of common architecture and standards, identifying enabling technologies and working more closely with vendors and the Gaming Standards Association. This session will provide an update on the progress to date and facilitate discussion between Panelists and delegates. Presented by: Klaus Peltsch - Director Architecture and Emerging Technology, Information Technology, Ontario Lottery & Gaming Corporation 11:00am–11:50am Understanding Our Players: The Active Gambler Profile™ .....................................................Palomino G Join WMS, The Canadian Gaming Summit’s Diamond sponsor, for an educational session on active gamblers. You will learn about the different types of gamblers, what forces are impacting their lives, and key trends from this year’s study. We will also summarize the differences between Canadian gamblers and the North American population of gamblers overall. Presented by: Candace Lucas - Executive Director, Marketing, WMS
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Wednesday, April 28th
1:45pm – 2:35pm The Impact of Networked Gaming: How to Leverage the Power of this Technology on your Casino Floor .....................................................................Palomino G The development of networked gaming may go down as one of the seminal changes in casino gaming history. Now that it is being implemented in jurisdictions around the world, learn what it means to casino operators in the short term. From “server-assisted” to networked at selected carousels and banks of machines, the initial phase of networked gaming creates many challenges and opportunities for vendors and operators alike. Join WMS, the Canadian Gaming Summit’s Diamond sponsor, for a discussion on Networked Gaming and learn about the applications and innovations that enhance player experiences and give you heightened flexibility on your casino floor. Presented by: Mark Pace - Vice President Network Gaming, WMS
3:45pm–4:35pm Consumer Adoption of New Technologies .Palomino C Consumers are helping to redefine our perception of the customer experience. This presentation will help you to understand the adoption of new technologies by consumers and the opportunities that are associated with that knowledge. See how each generation embraces new technologies, learn how consumers will want to follow you on social networks and find out how using this information can help to make you stand out. Presented by: Dave Rodgerson – National Marketing Manager, IBM Canada
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Exhibitor Listings 3rd Rock Gaming® Developer of complete location management systems with player tracking and centralized reporting, portable touch-screen handheld electronics, multiprogressive linked jackpots, and a myriad of bingo games. Rick White - CEO; Dave Forman - SVP; Eric Casey - Sales; Shannon Larsen Sales 808 Century Blvd., #100 Lansing, MI 48917 Phone: 517-321-8434 Fax: 517-321-8435 sales@3rdrockgaming.com www.3rdrockgaming.com
AC Coin & Slot Manufacturers of Class III Bonusing Slot Machines and Custom Casino Signage. Additionally, we are distributors of Ergonomic Slot Bases, Casino Seating, and Table Games. Mac Seelig, President; Jerry Seelig, Executive Vice President and General Manager; Jason Seelig, Executive Vice President of Sales and Marketing Jeff Seelig, CFO; Nat Holt, Director of Sales; Aimee Schultz, Director of Marketing and Public Relations 201 W. Decatur Ave. Pleasantville, NJ 08232 Phone: 609-641-7811 ext 199 Fax: 609-383-2758 aimee.schultz@ac-coin.com www.ac-coin.com
Access Cash / Ezee ATM Access Cash specializes in delivering Cash at gaming sites, both to customers and staff. Our SecurAccess ATM is an ATM and Cash Dispensing Unit in one! Teresa Bravo; Shona McColm 35 Kelfield Etobicoke, ON M9W 5A3 Phone: 1-888-289-3939 Fax: 416-247-0235 smccolm@ezee-atm.com www.ezee-atm.com www.access-cash.com Accro Furniture Industries (Division of Acme Chrome Furniture Ltd.) Canadian manufacturers of comfortable custom seating since 1946. Premium quality chairs and stools for slot machines, table games, poker rooms, VLT lounges, and hospitality facilities. Terry Clark, President 305 – McKay Avenue, Winnipeg, MB R2G 0N5 Phone: 204-654-1114 Fax: 204-654-2792 info@accro-acmechrome.com Advanced Solutions Our expertise is in professional development for each level of management. We understand that in in any service operation, managers are promoted through the ranks. We understand that they have the mechanics of the position but many lack the training to manage and motivate people. We identify the needs and help the manager develop the skill. We use assessment, coaching and training. Don W Ewart Employee Relations; Robert Graham Work Place Safety; Bruce Hoggard Business Development 631 Brookhurst Ct Saskatoon, SK S7V 1E5 info@laboursolutions.com don@laboursolutions.com laboursolutions.com
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Ainsworth Australia’s number 1 performing slot manufacturer, supplying outstanding products to the world including Players Paradise™, Rodeo Riches™, Double Hit™, Super Games™ & Play 100 / 50Lines. Rick Meitzler: Senior VP North America; Jason Meyer: Marketing Manager; Rich Ochoa: Service Director 6600 NW 12th Ave. Ft Lauderdale, FL, 33309 Phone: 954-317-5500 Fax: 954-317-5555 rick.meitzler@ainsworth.com.au www.ainsworth.com.au Alberta Gaming and Liquor Commission (AGLC) Social Responsibility in the delivery of gaming and liquor products includes initiatives that promote healthy choices and the responsible use of gaming and liquor products. Pat Sheptycki pat.sheptycki@aglc.ca Gary McCaskill gary.mccaskill@aglc.ca Ann Connolly ann.connolly@aglc.ca 50 Corriveau Avenue St. Albert, AB T8N 3T5 Phone: 780-447-8790; 403-396-9044 or 403-988-0664 Fax: 780-401-3504 aglc.ca
Amaya Gaming Group NEW Electronic Table Games: Poker, Roulette, Baccarat, BlackJack all played simultaneously! NEW Horse Racing terminals and displays. NEW live table game “Double BackJack” J.P. Symeonidis 8639 Dalton Montreal, QC H4T 1V5 Phone: 514-744-3122 Fax: 514-744-5114 sales@amayagaming.com www.amayagaming.com Aristocrat Technologies Inc. Aristocrat offers a diversified product line that reaches into virtually all facets of the casino floor helping casinos increase their player base and bottom line. Robert Perry, Regional Director Lisa Waterfield, Regional Director 7230 Amigo Street, Las Vegas, NV 89119 Phone: 702-270-1000 Fax: 702-270-1159 Robert.perry@aristocrat-inc.com and Lisa. waterfield@aristocrat-inc.com www.aristocratgaming.com Arrow Games Corporation/ Bazaar & Novelty Ltd. Arrow Games/BN is Canada’s leading supplier of charitable and social gaming products. This proud Canadian company operates manufacturing, sales and distribution facilities across Canada. Rick Sleaver, Jim McLean, Stephane Robitaille 6199 Don Murie Street, Niagara Falls, ON L2E 6X8 Phone: 905-354-7300 Fax: 905-354-5662 sales@arrowgames.com www.arrowgames.com
Bally Technologies Founded in 1932, Las Vegas-based Bally Technologies designs, manufactures, operates and distributes advanced gaming devices, systems and technology solutions worldwide. As the world's premier gamingsystems company, Bally also offers an array of casino management, slot accounting, bonusing, cashless and table management solutions. Additional information can be found at www.BallyTech.com Derik Mooberry – VP, Sales; Tom Hardy – Account Executive, Canada; Stan Kozlowski – Director, Sales; Robert Parente – VP, System Sales 6601 S. Bermuda Rd. Las Vegas, NV 89119 Phone: 702-584-7700 Fax: 702-584-7792 dmooberry@ballytech.com www.ballytech.com Bingo Gaming Technologies Inc. Canadian Designer and Manufacturer of interactive, socially responsible Bingo themed Slot Machines. Our BGT Video Bingo is GLI Approved uses SAS protocol and provides value to the player. Jeffrey Paches 426 Butchart Drive, Edmonton, AB T6R 1R1 Phone: 780-944-8033 nanco@Telus.net
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Exhibitor Listings Canadian Gaming Association The Canadian Gaming Association was created with the fundamental goal of creating balance in the public dialogue about gaming in Canada. The Association’s mandate is to create a better understanding of the gaming industry by bringing facts to the general public, elected officials, key decision makers and the media through education and advocacy. The CGA speaks to important national and regional issues and commissions and publishes national research, studies and surveys. Bill Rutsey, President & CEO; Paul Burns, Vice President 44 Victoria Street, Suite 300 Toronto, ON M5C 1Y2 Phone: 416-304-7800 Fax: 415-304-7805 info@canadiangaming.ca www.canadiangaming.ca
Canadian Gaming Centre Of Excellence EDUCATION DEVELOPMENT TRAINING The Canadian Gaming Centre of Excellence offers high quality development tools and training events designed specifically for the casino and gaming industry. Judith Hayes; hayesj@mlc.mb.ca Janet Kaminsky kaminsj@mlc.mb.ca 983 St. James Street Winnipeg, MB R3H 0X2 Phone: 957-2504 ext 1501 Fax: 204-985-1274 www.gamingcentreofexcellence.ca
Canadian Gaming Service CGS, a Canadian Slot Machine Manufacturer, offers the Canadian gaming industry our GLI approved upright slot machine. Stop by and visit us at Booth #401. Darren Sherwood, President/CEO Perry Colpitts, Business Development 385 Frenette Ave. Moncton, NB E1H 3S5 Phone: 506-856-9220 Fax: 506-867-8720 sales@canadiangamingservice.com www.canadiangamingservice.com Cash N Go Ltd. Cash N Go is Canada’s most respected ATM company with a history of providing customized ATM solutions and timely expert service. Ken Nichols, President; Angie Mercier, CFO 16060 114th Ave, Edmonton, AB T5M 2Z5 Phone: 780–451–2274 877–747–2274 Fax: 780–453–3279 877–747-2270 info@cashngo.com www.cashngo.com CashTech Currency Products CashTech sells GLORY Banknote Sorters & Coin Wrappers, Magner Currency Counters, Datacard ID Printers and Tellermate Currency Scales. We are your precision partner, with a national service structure spanning coast-to-coast. Matt Lombardi 5630 Tomken Rd, unit 1-3, Mississauga, ON L4W 1P4 Phone: 1.800.268.5457 Fax: 1.905.629.2412 sales@cashtechcurrency.com www.cashtechcurrency.com
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Casino Data Imaging Casino Data Imaging continues to focus on its leading CasinoCAD© casino analysis programs and awesome iGuide on-floor wayfinding and mobile media marketing solutions. George Levine; glevine@CasinoDataImaging.com (702) 496-4498 Rae Ann Gomez rgomez@CasinoDataImaging.com (702) 496-0179 7201 Crooked Bow Circle, Suite 600 Las Vegas, NV 89149 Fax: (702) 248-4309 www.CasinoDataImaging.com Chubb Edwards (formerly GE Security) Supplier of security and life safety technologies which manufactures and maintains the Security Industry’s broadest product portfolios: Access Control, CCTV, PA, Intercom, intrusion alarm, fire detection, key management, and monitoring services. Full turnkey sales, installation, and preventative maintenance service offices are located in all major Canadian cities. Mike Callaghan, Marc Remillard, David Almasi 625 6th Street East, Owen Sound, ON N4K 5P8 Phone: 519-376-2430 Fax: 519-372-1581 mike.callaghan@fs.utc.com www.utcfireandsecurity.com
Cummins-Allison ULC Manufacturer of coin, currency and barcoded ticket processing equipment and self-service coin redemption kiosks such as JetScan Currency Scanners / Sorters, JetSort Coin Sorters and JetWrap Coin Wrappers. Harry Patrinos, Managing Director; Don Brown, Ontario Regional Sales; Kosta Adamis, Quebec Regional Sales; Abe Vander Slagt, Maritimes Regional Sales Oliver Schelb, Prairies Regional Sales; Alan Foster, British Columbia Regional Sales 6725 Millcreek Drive, Unit 3, Mississauga, ON L5N 5V3 Phone: 800-499-6191 Fax: 905–814-6182 inquire@cumminsallison.ca www.cummsinsallison.ca DirectCash Management Inc. DirectCash is the leading provider of ATMs, debit terminals and prepaid phone and cash cards in Canada. With over 12 years of operation and industry experience, we have built a substantial technology infrastructure that enables us to offer convenient and secure revenue streams for businesses across the country. Paul Lerner – VP Prepaid; 403.387.2156 plerner@directcash.net Kevin Trigg – National Account Manager 416.569.8305 ktrigg@directcash.net Bay 6, 1420-28 Street NE Calgary, AB T2A 7W6 Phone: 888-414-3730 Fax: 888-777-5519 www.directcash.net
eQube Technology and Software Inc Complete turnkey bingo and hospitality solutions. We provide portable handhelds, fixed base, Xtra games and POS systems. Kent Tong, President & CEO 5667 Riverbend Road Edmonton, AB T6R 1A1 Phone: 780-414-8890 x 227 ktong@eqube.com www.eqube.com FutureLogic, Inc FutureLogic has achieved leadership in the cashless gaming market by making a reliable, high performance printer and being first to market with the latest technology. Steve Zbin – Business Development Manager 20545 Center Ridge Road, Suite 108 Rocky River, OH 44116 Phone: 440-331-9582 Fax: 440-331-9585 steve.zbin@futurelogic-inc.com www.futurelogic-inc.com Gary Platt Manufacturing Gary Platt Manufacturing manufactures high quality casino seating including chairs for slot machines, table games, and poker games. The exclusive X-Tended Play Seats deliver incredible comfort and durability for longer play and wear. Skip Davis; Bob Yabroff; Clint Baker 4643 Aircenter Circle Phone: 775-824-0999 Fax: 775-824-0998 onlythebest@garyplatt.com garyplatt.com
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Exhibitor Listings Giesecke & Devrient A global technology leader and trusted partner delivering strategic solutions for banknotes, telecommunications, electronic payment, transportation, gaming, healthcare, personal identification, multimedia and Internet security. Paul Mazzeo, Head of Government Solutions and New Business Phone: 905-946-2809 paul.mazzeo@gi-de.com Cheryl Hutton, Senior Manager, Marketing & Communications Phone: 905-946-2808 cheryl.hutton@gi-de.com 316 Markland Street, Markham, ON L6C 0C1 Fax: 905-946-2875 www.gi-de.com IBM Canada Ltd. Creating a great customer experience is a critical element of any successful loyalty program. IBM's AnyPlace Kiosk helps you to manage customer self service through coupon processing, and other loyalty program offers. It creates an interactive experience that engages the consumer and supports your staff on the floor. Dave Rodgerson 3600 Steeles Ave East Markham, ON L3R 9Z7 Phone: 1-416-478-3394 rodgerso@ca.ibm.com www.ibm.com/ca Interblock USA Interblock is a worldwide recognized trademark of multiplayer gaming machines. The newest generation includes Organic Card Blackjack/Baccarat – the first electromechanical gaming device enabling a genuine game experience with real cards. Tomaz Bukovnik, Operations Manager; Brad Martin, Business Development Manager 3300 Birtcher Dr. Las Vegas, NV 89118 Phone: 702-599-6796 Fax: 702-599-6740 info@interblock-usa.com www.interblock-usa.com, www.elektroncek.eu
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International Game Technology International Game Technology is a global gaming company specializing in the design, manufacture, and marketing of electronic gaming equipment and systems products. Duane Frahm, Managing Director 6495 Northam Drive Mississauga, ON L4V 1J2 Phone: 905-672-2339 Fax: 905-672-6318 duane.frahm@igt.com www.igt.com International Playing Card Company Limited Manufacturer of BEE®, ARISTOCRAT®, KEM® casino quality playing cards, Premium Quality Casino Dice, Factory "Pre-Shuffle" Casino Cards and "New" Bee Baccarat Shoe Gerry Pageau-Casino Sales Manager Doug Wilson-President, Global Casino 88B East Beaver Creek, Unit # 6 Richmond Hill, ON L4B 4W2 Phone: 800-265-5674 ext. 743 Fax: 905-731-3384 GerryPageau@usplayingcard.com www.usplayingcard.com Ipsos Reid Market research specializing in Gaming & Lottery research, including but not limited to, market segmentation, concept testing and forecasting, on-going tracking, customer satisfaction studies, brand studies. Paul Lauzon 635-8th Ave SW, Suite 600 Calgary, AB T2P 3M3 Phone: 403-294-7386 Fax: 403-294-1535 paul.lauzon@ipsos.com www.ipsos.ca
JCM Global JCM Global is the automated transactions solutions provider operators and manufacturers trust. Its standard-setting products include the UBA®, ICB®, Vega™ and the new iVIZION™ bill validator. Rob Friedl; David Wafle 925 Pilot Road Las Vegas, NV 89119 Phone: 702-651-0000 or 800- 683-7248 Fax: 702-644-5512 Rob.Friedl@jcmglobal.com, David.Wafle@jcmglobal.com www.jcmglobal.com Konami Gaming, Inc. Konami Gaming, Inc. designs, manufactures, sells, and services technically innovative gaming machines and a casino management system called KSMS. Steve Sutherland, Executive VP/COO Ross O’Hanley, Senior Director of Marketing; Leah Steinhardt, Marketing Manager; Annabelle Lee, Marketing Specialist; Sam Constantino, Director of Corporate Game Sales; Jay Bertsch, Director of System Sales; LeAnn Wright, Senior Account Executive; Randy Caron, Senior Sales Account Manager 585 Trade Center Drive Las Vegas, NV 89119 Phone: 702-616-1400 Fax: 702-952-1541 sales@konamigaming.com www.konamigaming.com Medeco of Canada Founded in 1968. Medeco is a market leader in locks and locking systems for security, safety and control. ASSA Abloy is the global leader in door opening solutions dedicated to satisfying end user needs for security, safety and convenience. Serge Blouin, National Sales Manager 141 Dearborn Place, Waterloo, ON N2J 4N5 Phone: 888-633-3264 Fax: 888-263-3326 sblouin@medeco.com www.medeco.com
MediaEdge Communications Inc. Our primary goal is to be a customerfocused, results-driven organization that strives to deliver the highest level of service in a sincere, earnest and professional manner. We will continue to explore our clients' needs and seek to learn how to better deliver our promise. For more than 20 years, MediaEDGE has launched, managed and produced marketleading, well-recognized, print and digital publishing, conference and trade show products within a variety of industry-specific sectors, positioning MediaEDGE among the most respected organizations in this field. Chuck Nervick 1000 - 5255 Yonge Street Toronto, ON M2N 6P4 chuckn@mediaedge.ca www.mediaedge.ca MEI MEI CASHFLOW SC offers operators the highest acceptance rates, unrivalled security, best jam performance, and lowest cost of ownership in the industry. Mark Staudt 1301 Wilson Drive West Chester, PA 19380, USA Phone: 610-918-8761 mark.staudt@meigroup.com www.meigroup.com
Morse Canada Systems Inc. Morse Canada Systems Inc. is a Canadian owned and operated business servicing the Canadian marketplace since 1994. Morse Canada sells and services Computerized Key Management Systems, Guard Patrol Systems and Tamper Proof Key Rings in the Canadian market. Over the years we have established an excellent working relationship with clients in every major industry such as Casinos, Government, Hydro Facilities, Hotels, Hospitals, Universities, Property Management, Correctional facilities both at the Federal and Provincial levels across Canada, fortune 500 companies and many others. Oral Ramlochan; Dion Green 4 Automatic Rd Unit #107, Brampton, ON L6S 6K9 Phone: 905-792-9820 Fax: 905-792-0430 dgreen@morsecanada.com www.morsecanada.com Nanoptix Inc. Nanoptix Inc. is a global thermal printer solutions provider for Gaming, Lottery, Amusement, Transportation, Kiosk and Point-of-sale markets. Also participating with Nanoptix is Crane Payment Solutions, Crane will showcase the CashCode one™ banknote validator. Any currency, any voltage and any protocol – all in one. Marie-Hélène Mourant Sales & Marketing Manager 699 Champlain st. Dieppe, NB E1A 1P6 Phone: 506-384-3388 Fax: 506-384-3588 info@nanoptix.com www.nanoptix.com
Nova Scotia Gaming Corporation As a world leader in responsible gambling, NSGC created SafetyCheck, the first dedicated online gambling blocking software to protect kids. Maggie McGee, Vice-President, Business Innovation; Heather McKinnon, Administrative Assistant 5151 George Street, Suite 800, Halifax, NS B3J 1M5, Phone: 902-424-2203 Fax: 902-424-0724 mmcgee@nsgc.ca www.nsgc.ca NRT Technology Corp. NRT is the recognized industry leader in self-service redemption and cash handling solutions. Our line of QuickJacks handles all types of self-service cash access services. Rosa Laricchia 10 Compass Court. Toronto, ON M1S 5R3 Phone: 416-646-5232 Toll free: 800-363-1671 Fax: 416-646-5242 rosa@nrttech.com www.nrttech.com Real3Ddisplay Dan Desjardins, Joel Mclean, Dave Jongerden 602 Queens Avenue, London, Ontario, N6B 1Y8, Canada. Phone: 519-702-3374 Fax: 519-432-2506 info@real3Ddisplay.com www.real3Ddisplay.com
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Exhibitor Listings Regency Gaming Industries Regency Gaming Industries manufactures and distributes a variety of products for casinos: Table Game Furniture, Layouts, Accessories, Seating. Maurice Berry; Tom Selinger 307 Jessop Avenue Saskatoon, SK S7N 1Y5 Phone: 306-652-4746 Fax: 306-652-3648 moberry@regencygaming.com www.regencygaming.com Royal Flush Gaming Royal Flush Gaming Ltd. is the premier manufacturer of Slot bases and other gaming products used in Casinos. We also represent some of the best slot machine components such as FutureLogic & Kortek. Other companies that we represent are Paradise Gaming, GammaTek, Reldom and Comfort Plus. Exhibiting with Royal Flush are Suzo Happ, a global leader in the design, manufacture and distribution of gaming products and FutureLogic, the leaders in Gaming printing. Barry J. Brady 6 – 1st Line Hagersville, ON N0A 1H0 Phone: 1-877-877-9612/905-768-8434 Fax: 905-768-8436 royalflush@bellnet.ca
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Scientific Games Scientific Games is a global leader focused on delivering an ever-expanding portfolio of gaming products and services to the world’s government-regulated and government-sponsored entities (B2G). The company believes it differentiates itself through its entertainment and content portfolio, the security of its offerings, its knowledge of retail, and its proven ability to deliver world-class technology and network solutions through its products and services to customers. Scientific Games’ comprehensive, sophisticated, integrated array of products and services includes: • Instant ticket manufacturing, systems and .. services • Lottery gaming systems • Licensed branded games • Operations services • A comprehensive video gaming suite . (systems, software and terminals) • Server-based systems and gaming .......... machines • Amusement-With-Prize (AWP) and Skill-..... With-Prize (SWP) betting terminals • Sports betting solutions Scientific Games’ global reach is made possible through the expertise, skill and dedicated efforts of its approximately 4,200 employees who serve lottery and gaming customers in more than 50 countries on six continents. Headquartered in New York City, Scientific Games has manufacturing and operational facilities in North America, South America, Europe, Asia, and Australia, with additional facilities throughout the U.S. and around the world based on its customer requirements. Scientific Games is committed to the highest levels of security, integrity, compliance and ethical standards, as well as to the industry’s responsible gaming principles and sustainable best practices. Garry King Vice President, Sales Canada 3000 Boul. De L'Assomption Montreal, QC H1N 3V5 Phone: 514-254-3000 x280 Fax: 514-254-4544 Garry.King@scientificgames.com www.scientificgames.com
Signature Canada Signature Canada provides customer service and sales training to a variety of different organizations, with a primary focus on the hospitality industry. Heidi O’Connor – Training Account Manager; Isabelle Duval – Operations Coordinator; Francis Prezeau – Managing Director 598 Victoria, c.p. 36554 St-Lambert, QC J4P 3S8 Phone: 866-967-2137 Fax: 866-529-1026 info@signaturecanada.ca www.signatureworldwide.com SPIELO/ATRONIC Canadian-based SPIELO is a world leader in providing high performance gaming machines, game software and central systems for government-sponsored and commercial casino operators. Victor Duarte, President and CEO; Lavaz Watson, CFO and Secretary; Robin Drummond, VP Sales; Don Doucet, VP, Business Strategy, Products and Marketing Ken Bossingham, COO, ATRONIC Americas; Burt Poitras, Director, Canadian Casino Sales; Jordan McCabe, Director, Central System Sales; Rhonda Whittaker, Communication Specialist 328 Urquhart Ave., Moncton, NB E1H 2R6 Phone: (800) 561-4263, (506) 878-6000 Fax: (506) 852-7640 lottery.gaming@gtech.com www.spielo.com
Sprung Instant Structures Sprung Instant Structures provides an innovative solution to accelerate design and construction of your facility. This stressed membrane structure technology is available immediately from inventory in widths 30' to 200' to any length. Complete insulation and exterior graphic packages available. When speed of construction is essential. Jeaniece MacIsaac, Regional Manager Maple Leaf Road, Aldersyde, AB T0L 0A0 Phone: 403-601-2292 Fax: 403-601-4833 info@sprung.com www.Sprung.com Techlink Entertainment Ltd. Techlink Entertainment is a gaming technology solutions provider that rests on three uniquely powerful and complementary product lines: Performer, a proven high performance electronic gaming machine; Gameplan, a fully integrated one-of-akind business information system with a responsible gaming solution; and SOGORO, a powerful player and machine centric central system. Leanne MacKenzie, VP Sales; Deborah Grant, Marketing Coordinator 480 Kings Rd. Sydney, NS B1S 1A8 Phone: 902-562-6031 Fax: 902-562-9882 dgrant@techlinkentertainment.com lmackenzie@techlinkentertainment.com www.techlinkentertainment.com
TRANSACT Technologies TRANSACT Technologies designs and develops world-class transactional printer for the casino, gaming and lottery industry’s including the Epic 950™, ServerPort™ and Epic 880™ products. Armando Flores – Inside Sales 6700 Paradise Rd, Suite D Las Vegas, NV 89119 Phone: 702-388-8163 /877-748-4222 Fax: 702-254-7796 Aflores@transact-tech.com www.TRANSACT-Tech.com
VingCard Elsafe VingCard provides numerous electronic locking systems and the latest RFID electronic locks. Elsafe provides the first UL-listed (1037) hotel safe series on the market today. Paul Dinsdale; George Winker; Riise Walker 160 Four Valley Drive Vaughn, ON L4K 4T9 Phone: 800-225-8464 Fax: 214-292-7367 noram@vcegroup.com www.vingcard.com or www.elsafe.com
Video King Global provider of electronic gaming systems, game designs and bingo hall equipment: consoles, flashboards, point-ofsale systems, handsets, tablets. Log-on for product listings, contests and e-store. Tim Stuart/President/CEO tstuart@vkge.com (800) 635-9912 (402) 951-2970, Ext. 7777 Rusty Morin/Chief Financial Officer rmorin@vkge.com (800) 635-9912 (402) 951-2970, Ext. 6843 Dan Free/Chief Technical Officer/Vice President dfree@vkge.com (888) 204-9677/(204) 452-0100, Ext. 222 Ed Dwornicki/Director of Sales edwornicki@vkge.com (800) 635-9912 (402) 951-2970, Ext. 7853 Mark Newton/Director of Regulatory Compliance and New Product Development mnewton@vkge.com (800) 635-9912 (402) 951-2970, Ext. 6846 2717 N. 118th Circle, Suite 210 Omaha, Nebraska 68164 Phone: 402-951-2970 800-635-9912 Fax: 402-951-2990 VideoKingNetwork.com
Virtual Roster Virtual Roster is the complete casino resort workforce management solution incorporating Scheduling, Time & Attendance and Labor Analysis. Powerful, intuitive and delivering a fast ROI. Michael Cortright, Sales and Marketing Consultant – North America; Ross Sly, Senior Vice President - Sales and Marketing 3960 Howard Hughes Parkway, Suite 500, Las Vegas, NV 89169 Phone: 702-990-3914 Fax: 702-990-3501 michael.cortright@digitalinstinct.com.au www.virtualroster.com.au WMS WMS Gaming Inc. focuses on creating the world’s most compelling gaming experiences for video and mechanical reelspinning slot machines and video lottery terminals. Deborah Smith; Aneesha Bajaj; Dean Hendrickson; Bill Bartholomay 800 S. Northpoint Blvd Waukegan, IL 60618 Phone: (773) 961-1000 Fax: (773) 961-1234 sales@wms.com www.wms.com
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Educational Program Speaker Biographies Lee Ahenakew is The Principal of 4Sight, a management consulting company focused on business development and partnerships between corporate Canada and Aboriginal communities, and corporate citizenship programs. Lee is devoting much of his time to the Canadian Council for Aboriginal Business as Member Relations Consultant, driving new membership and programs networking and partnerships among CCAB’s members. Lee currently serves as Co-Chair of the National Centre for First Nations Governance and was a founding Board Member of the Saskatch¬ewan Indian Gaming Authority. Ali Alizadeh is the co-founder and managing partner of the Hemisphere Companies. Through its Canadian entities, Hemisphere is an investor as well as manager of South Beach Casino and Resort, located in outside of Winnipeg, Manitoba. From 1999 to 2001 Mr. Alizadeh was Senior Vice President in the Corporate Finance Department of Jefferies and Company, Inc. Prior to joining Jefferies, Mr. Alizadeh spent two years as a Managing Director at RBC Dain Rauscher and five years at Marshall Group. He has also held corporate finance positions at Citicorp, N.A., in Chicago and New York. He holds a bachelors degree in Economics from Macalester College and an M.B.A. in Finance from the University of Rochester's Simon School of Business in Rochester, New York. Robert Arlint is the Vice President of Security at the Saskatchewan Gaming Corporation. Upon completion of Social Work studies in Alberta, Bob worked for the Department of Social Services in Yellowknife and Ft. Smith until 1976 when he joined the RCMP. Retiring from the RCMP after completing 25 years service, Bob joined Saskatchewan Gaming Corporation in 2001 as a Gaming Control Investigator. He was later appointed to Manager of Gaming Security and then Director of Gaming Security in 2005. In 2007 Bob accepted his current position of Vice President of Security. Richard Bégin, Corporate Vice-President Security, joined Loto-Québec, a Crown Corporation, in 2005. Mr. Bégin came to the Corporation with a high level track record in the security field and a MBA in Business Administration. His past professional career
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as an officer and ligh level manager for the QPP has been an asset to the Corporate Security unit. As the leader of Corporate Security, Mr. Bégin is the ressource for all subsidiaries in coordination and application of rules and regulations in order to respect conditions governing admission of the public, maintenance of public order and safety of persons concerning all of LotoQuébec's gaming activities. David Bellerive is Vice President, Creative Services and Media for Phoenix Group. David has over 20 years of experience in advertising creative and media. He has done work for Saskatchewan Gaming, BCLC, Great Canadian Gaming as well as Big Rock Brewery, the CFL and Tourism Saskatchewan. Above all else David believes creative and media are not effective if they do not create results. His ideas not only win awards, they win business, and he will share a case study of one idea that combines traditional media with social media – and of course achieved amazing results. Howard Blank is the Vice President of Corporate Communications, Entertainment and Responsible Gaming. He is a well respected and acknowledged ambassador of gaming and entertainment across North America who is proud to have recently celebrated his 27th year with Canada’s largest Gaming and Entertainment Corporation…the Great Canadian Gaming Corporation. His extensive portfolio includes being the company’s spokesperson and media liaison as well as the principal entertainment executive who has opened two state-of-the-art show theatres in lower mainland – The River Rock Show Theatre and The Red Robinson Show Theatre. Gary Border is President of Marketing Results, specializing in brand management, database marketing and CRM development for clients throughout the United States and Canada. Gary Border’s career focused on studying the behaviors and attitudes of consumers for major corporations. Clients included Holiday Inn®, Embassy Suites™, Comcast Mobile™, Harrah’s Entertainment®, Burger King®, Arby’s®, Trump®, Boyd Gaming®, and Horseshoe Casinos®. In 1988, Border founded Marketing Results, Inc. the first successful brand management company devoted to
gaming. MRI has recorded over 100 casino clients, 16 property openings, 21 players club implementations and developed the leading CRM application for casino marketing, Advanced Intelligence Marketing (AIM™). Don Bourgeois is General Counsel and Director of Legal Services, Alcohol and Gaming Commission of Ontario. He is responsible for the provision of legal services to the AGCO, a Crown agency that regulates the liquor and gaming industries in Ontario. He is the author of a number of legal texts and handbooks, including The Law of Charitable and Casino Gaming. Lenna Bradburn, Chief Security and Compliance Officer, OLG is an accomplished public sector executive whose career in law enforcement and public administration has spanned over 25 years. Lenna’s career started as a police officer in Toronto. Since then, she has excelled at taking on challenging leadership positions in complex public sector organizations. Recognized as a ”trailblazer,” Lenna lived up to this description in 1994 when she became Canada’s first female police chief taking over the helm of the Guelph Police Service. Following six years as Police Chief, her career stops went on to include executive roles at Ombudsman Ontario and the City of Toronto. Today, she leads OLG’s Office of Player Protection responsible for developing and implementing services, processes and programs relating to player protection, security, surveillance, investigations, compliance, and privacy. Lenna’s accomplishments have been recognized nationally in Canada’s Who’s Who, as a 1996 recipient of the “Top 40 under 40” and a 2006 recipient of Canada’s Most Powerful Women: Top 100. Amanda Brewer, ABC is an accredited Account Director with Hill & Knowlton Canada. During her career, she has provided counsel to clients in regulated industries such as broadcasting, mining and metals, financial services and gaming, with an emphasis on corporate reputation and issues management. Amanda’s experience at H&K includes work with the Ontario Racing Commission, the AGCO, the Interactive Gaming Council and the Nova Scotia Gaming Corporation as well as secondments with the CBC and CocaCola Ltd.
Paul Burns is Vice President of Public Affairs for the Canadian Gaming Association (CGA). Recognizing the importance of a unified voice for the gaming industry in Canada, Mr. Burns was instrumental in establishing the CGA in 2005. Under his leadership as VP of Public Affairs, the association has grown to include the gaming’s leading operators, manufacturers, and suppliers nation-wide. He has been responsible for the development of industry-wide programs and approaches, including, the release of the country’s most comprehensive study on the economic impact of gaming in Canada, and the expansion of the industry’s national annual gathering, the Canadian Gaming Summit. Danielle Bush is a partner at the law firm of Chitiz Pathak LLP. She regularly advises a wide variety of Canadian and offshore companies involved in the gaming industry including lottery corporations, casino operators, gaming software companies, payment processing companies, underwriters, and advertisers carrying advertisements for internet gaming websites. Ms. Bush frequently speaks at and sponsors gaming conferences in Canada and regularly attends industry meetings in other countries including the International Gaming Exhition in England. Mike Callaghan, Account Manager - Western Canada - Mike is an Account Manager with Chubb Edwards, formerly GE Security and has over 22 years of technical, operational, and management experience in the areas of policing, security system design & installation, project management, and system sales. His background is diverse, having worked for organizations such as the Metropolitan Police (UK), Edwards/SPX, General Electric, and most recently UTC. He has designed and project managed enterprise level security systems for international campus style customers, as well as for many Canadian gaming facilities. Lynn Cassidy has been the Executive Director of the Ontario Charitable Gaming Association (OCGA) since 1997. Prior to joining the OCGA, Lynn held senior management positions with the Ontario provincial government at the Ministry of Community and Social Services. Lynn was also Executive Director, over a 12- year
period, for two social service organizations, providing treatment services to adolescents and families in Toronto. She is also the Treasurer/Secretary of the Ontario Bingo Development Fund (OBDF). Lynn brings a unique combination of experience with charities/non-profits, volunteer boards and government. She has an honours degree in Sociology and a Masters of Business Administration. Lynn is a frequent speaker at conferences and has provided training for charities involved in charitable gaming. Frank Catania is senior partner in Catania Gaming Consultants and the Law Firm of Catania & Ehrlich of New Jersey, both having extensive experience in gaming related matters. Mr. Catania’s gaming expertise stems from his years of service as Director New Jersey Division of Gaming Enforcement; Vice President, Players International, Deputy Speaker of the New Jersey General Assembly, independent director of eCOGRA, board member Nevada Gold Casinos and Continent 8. He was the first president of the International Masters of Gaming Law and continues as a general member. Mr. Catania has been published on a wide variety of casino gaming and government-related topics in several national publications, regional newspapers, and trade publications. He was instrumental in drafting gaming regulations for several gaming jurisdictions. Mr. Catania has been an advocate for regulation of Internet gaming in the United States. Tony Coles is a senior partner in Jeffrey Green Russell's Gaming and Betting Department. He is well-known in the leisure industry for his specialist knowledge of gaming and betting law. He enjoys an international reputation for the strength of his practice. Clients span a range of sizes and sectors and include a number of international household names in the leisure industry. Tony regularly lectures to an international audience on gaming issues and is a frequent contributor to gaming law periodicals and journals. He is currently President of the International Masters of Gaming Law as well as being a member of the International Association of Gaming Attorneys, The Society for the Study of Gambling and the European Association for the Study of Gambling. He is a respected authority on gaming issues and is the author of the UK and the betting exchange sections
of the well-known Internet Gaming Report. He is also a member of the Editorial Board of Gaming Law Review. Dave Curial began his career in Gaming with Alberta Lotteries in 1993 as the industry began its growth and expansion of electronic gaming into the VLT and Casino Networks. Over the years Dave has expanded his knowledge in a wide spectrum of departments within the AGLC and is looked on for his experience with cross-divisional initiatives and launch of major new systems including the internal hotline call tracking system, VLT Central System replacement and terminal upgrade, Casino Central System and upgrade, on-line lottery terminal replacement, the province wide TITO conversion and the Bingo Event Management system. Dave’s passion for gaming has been evident, not only in how he approaches advances in technology, but in highlighting the consumer and retailer point of view. As the AGLC’s Retail Services Coordinator Dave is a skilled and trusted ally for retailers, balancing their concerns and objectives with the vision of the AGLC and the shared goal of providing players a satisfying gaming experience. Dave is currently leading the Electronic Bingo hand held and personal play project that will fundamentally change and enhance the Bingo players’ gaming experience. Terry Debono is a partner in the Debono Group. The Debono group provides strategic consulting, research and analysis, interim management, mergers and acquisitions consulting and project management to a wide range of international clients. He has been involved in the bingo industry since 1999 and brings his vast experience to this industry.Terry has been in the Advertising, Marketing, Television Production, Broadcasting, Media and Gaming industries for nearly 30 years and has worked in 24 countries for an international roster of clients. Terry created an operated private digital TV networks in Canada and the USA servicing the Lottery and Casino industry; was the creator of Casino Gaming Television Canada (now rebranded as Game TV), the only Canadian television network that gives viewers a chance to win cash and prizes every day, simply by tuning in to watch; and successfully created Bingo and a Movie, Canada’s most successful “Play at Home” TV bingo series.
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Educational Program Speaker Biographies Stephen Dick is Vice President of BrandFire Marketing Group and brings in excess of 20 years in the marketing and advertising world with areas of expertise that include experiential marketing, promotion marketing, sponsorship marketing and social media. Stephen has honed his capabilities in Canada and internationally. He has worked with a wide array of marketers a few of which include Coca-Cola (Canada, USA, Europe), Atlantic Lottery Corporation, Nissan Canada, TD Bank Financial Group, Diageo and Vodafone Cheryl Elliott is the director of human resources at St. Eugene Golf Resort & Casino of the Rockies. She has over a decade of direct leadership and management experience in the Human Resources field, and has worked in Gaming in both Ontario and British Columbia. She has trained First Nations Staff and Boards in the areas of Leadership, Strategic Planning and Policy Development. Cheryl believes that custom-designed, culturally sensitive training programs delivered by Trainers who understand the inter-generational impact of the Residential School System on Aboriginal people (employees) will produce and support the Gaming industry with leadingedge, highly contributing professionals. Jim Engel is Vice President of Policy and Planning with the Saskatchewan Liquor and Gaming Authority (SLGA) which, among other activities, conducts and manages the slots at all First Nation casinos and manages the provincial First Nations gaming file. Jim joined SLGA in 2001 and was a member of the provincial negotiating team for the 2002 Gaming Framework Agreement (GFA) with First Nations, and led negotiations for the Province that resulted in amendments to the GFA in 2004, 2005 and 2007. Jim also led the negotiations that delegated authority for on-reserve charitable gaming regulation to Indigenous Gaming Regulators (IGR) in 2007. John Kennedy Fitzgerald is CEO and Director of the Interactive Gaming Council (IGC). In his role as CEO of the IGC, the collective voice of the interactive gaming industry in Canada, Mr. FitzGerald is very active in pushing for policies in Canada and abroad that will bring about gaming regulations that respect individual freedom, protect players and raise needed
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revenue for the governments. Mr. FitzGerald is currently a lawyer in private practice in Toronto, Ontario, and had previously served on the Board of the IGC during his term as General Counsel of CryptoLogic Inc., an online gaming software provider listed on the TSX, NASDAQ and London Stock Exchange. Subsequent to his tenure with CryptoLogic, FitzGerald worked as a legal consultant and strategic advisor to some of the industry’s largest and most reputable interactive gaming companies. Jordan Gnat is President and CEO of Boardwalk Gaming and Entertainment and an Executive Vice President of Kilmer Group. Jordan joined Kilmer in September 2002. His role with Kilmer is to extend and diversify Kilmer's interests in the entertainment, gaming, sports and infrastructure sectors while looking for new industry sectors that Kilmer currently does not participate in. In 2003 Kilmer invested in the charitable gaming sector creating Boardwalk Gaming and Entertainment. Boardwalk and its partners is the largest operators of charitable gaming facilities in Canada with 10 in Ontario and 4 in British Columbia. Boardwalk operates 225 slots machines, 980 electronic bingo terminals and nearly 5000 bingo seats. Prior to joining Kilmer, Jordan spent 8 years working for Midnorthern Appliance. He began working in the retail sales division and was promoted to Executive Vice President in 1998, responsible for all special projects, acquisitions and new business initiatives. In October 1999, led by Jordan, Midnorthern entered into an agreement to purchase its largest competitor. After successfully raising financing, he completed the acquisition in May 2000, and became President and Chief Executive Officer of the combined Midnorthern Group company. During his tenure at Midnorthern, he oversaw the growth of the company from $14 million in annual sales to over $120 million prior to its sale in 2002. In April 2001, at the age of 28 years old, Jordan was awarded the prestigious Canada's Top 40 under 40TM award. Canada's Top 40 Under 40TM is a national program to honour Canadians who have reached a significant level of success but have not yet reached the age of 40. Jordan has a Bachelor of Arts degree in Political Science from The University of Western Ontario.
Kathryn Graham is a practice leader with MNP Consulting in Winnipeg. She has been consulting to First Nations clients for over ten years in strategy, planning, and performance, and specializes in business plans to support new developments. Her clients in the gaming industry have included First Nations in Manitoba and Ontario, the Saskatchewan Indian Gaming Authority and the Manitoba Lotteries Corporation. She has also assisted First Nations clients in negotiations with government related to approval of gaming proposals. Lyle Hall is a Managing Director of HLT Advisory Inc. He holds a Bachelor of Commerce (marketing) degree from the University of Calgary, is a Certified Management Consultant, a member of the International Society of Hospitality Consultants and International Masters of Gaming Law (Consultant member). Prior to forming HLT Advisory in 2005, Lyle was the National Director of KPMG Canada’s Hospitality, Leisure & Tourism practice, based in Toronto. Lyle’s consulting experience includes a wide range of accommodation, gaming, public infrastructure and tourism projects for both the public and private sector. He was worked for clients and on projects located in every Canadian province as well as Europe, Asia, the Caribbean, the United States and Africa. Lyle is often quoted on industry issues, is a frequent speaker at industry conferences and the co-founder of the Canadian Hotel Investment Conference. He is the Past Chair of Tourism Toronto and a member of the Editorial Advisory Boards of Hotelier Magazine and Canadian Gaming Business. Zane Hansen is President & CEO, Saskatchewan Indian Gaming Authority Saskatchewan Indian Gaming Authority (SIGA) owns and operates six casino properties in Saskatchewan. SIGA’s mission is to strengthen the lives of First Nations people through employment, economic growth, positive community relations and financial self reliance. This is done through the operation of distinctive First Nations gaming destination resorts that reflect the traditional aspects of our First Nations culture and hospitality.
Wayne Harrison has been with Manitoba Lotteries for the past eight years, after a 24 year career with the Winnipeg Police Service. He now holds the position of Director of Security for Manitoba Lotteries and has overall responsibility for a security staff of approximately 100 Security Officers assigned to the Club Regent Casino and McPhillips Station Casino. Judith Hayes is the Director of Employee Services & Organizational Development for the Manitoba Lotteries Corporation and Director of The Canadian Gaming Center of Excellence. She is a certified adult and vocational educator holding a Bachelor of Education and Masters of Education degree who specializes in workforce development. Over the past 20 years she has developed an excellent understanding of employee development issues through the management of both public and private sector organizational development areas. Judith has also consulted and developed human resource programs and training across Canada and internationally. Bill Hennessey is currently the Senior Director, North American Sales with GTECH G2. Bill’s passion for the gaming business was first sparked in the late 80’s when he led the rollout of video lottery terminals across Nova Scotia and Newfoundland with Atlantic Lottery Corporation. In 1998, as Canada’s casino gaming industry was in its infancy, Bill became a partner in HiTech Gaming, which distributed gaming products in Canada for slot manufacturer IGT, bill validator company JCM, and coin acceptor company NRI. As HiTech’s Vice President, Sales and Marketing, Bill drove the support of over 40 new Canadian casinos from Halifax to Vancouver. After IGT Canada acquired HiTech Gaming 2004, Bill became a sought-after gaming consultant, lending his expertise and strategic planning skills to lotteries and casinos across Canada. Bill is also a proud recipient of the Canadian Gaming Industry Supplier of the Year Award. Jeffery Hewitt is General Counsel for Rama First Nation. Upon graduating from Osgoode Hall Law School, was called to the Bar of Ontario in 1998. After practicing in Toronto, in June 2002 Jeffery commenced his position as General Counsel for Rama First Nation, Ontario. As
General Counsel, Jeffery oversees the legal needs of Rama First Nation and its business entities; and advises Chief and Council on governance matters. Since being called to the Bar in Ontario, Jeffery has presented to various audiences across Canada and internationally on Aboriginal issues and the law, as well as First Nations and private enterprise. Jeffery has served on various committees of the Law Society of Upper Canada and from 2005-2009 served as President of the Indigenous Bar Association. Tyler Holbrook is the vice president of solution engineering at First Advantage, the leading provider of state-of-the-art employment solutions designed to refine and enhance talent acquisition practices for the gaming and hospitality industries. He has more than a decade of experience in human resources technology development and delivery. Brad Hutchings is a Partner with more than 12 years of direct gaming and hospitality experience. He is the Firm’s Canadian Gaming Practice Leader, and a lead member of the North American Hospitality and Gaming team. He currently services Gaming and Hospitality clients across Canada and on a Global basis, including Las Vegas, by providing a breadth of services ranging from business advisory, assurance and consulting. Jon Kelly is Chief Executive Officer of the Responsible Gambling Council. The Council is an independent, non-profit organization that designs and delivers highly effective awareness programs and promotes the identification and adoption of best practices in problem gambling prevention. Jon has an extensive background in public services and the non-profit sector. He is a leading expert in the prevention of problem gambling and has been associated throughout his career with the design and delivery of effective social marketing campaigns and prevention programs. Jon is a graduate of the University of Western Ontario and holds a doctorate from the University of Edinburgh. He has been invited to present on responsible gambling issues at conferences and seminars around the world including New Zealand, Norway, Australia, Italy, the United States and Canada.
Antoni (Tony) Krajewski is the leader of Deloitte’s CRM practice in the Toronto Office. Tony is relied on as a subject matter expert for CRM operational and implementation best practices across industries and the public and private sectors. He has consulted to many clients on strategy development, process improvement and software implementations predominantly in marketing operations and CRM. He has been a project manager at multiple high profile US and Canadian clients. Tony has experience managing customer transformations that combine data across customer facing channels including call centers, retail/dealer networks, the web and direct mail. Educational background includes a bachelor’s degree, an MBA, past and current professional designations and publications in his name. Dennis Kronberger has been working in the charitable gaming industry since 1982. The years of experience in all bingo positions allowed Dennis to take on the position of General Manager of the Bingo Palace (C.C.S.B.A.) in 2004. Since that time the Bingo Association has been able to stabilize their overall return to charity, acquire the head lease for their facility and make strides to ensure their association has a solid financial footing for years to come. Dennis has taken an active role in both provincial and regional initiatives. Most recently Dennis worked along with the other Calgary Hall Managers to obtain the approval to run, and then to help Design and Market the Calgary Mega Bingo Special. For over a decade Dennis has also been operating a provincial publication and website that is designed to help halls inform their bingo patrons of current happenings in the industry.
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Educational Program Speaker Biographies Brad Labrenz is the General Manager at Deerfoot Inn & Casino. He has worked in the Alberta Gaming Industry since April of 2000. He worked both as an Inspector and Investigator for the Alberta Liquor Commission, before leaving in 2005 to become the Security Manager of the Deerfoot Inn & Casino. In late 2006 he became the Director of Corporate Security for Gamehost Income Fund with interest in several casinos, hotels and retail facilities around Alberta. In late 2008 to early 2009, Brad became the General Manager for Deerfoot Inn & Casino. Brad very recently joined Palidan Security Group as a Client Services Manager tasked with building a security force for Health Facilities in Southern Alberta. Paul Lauzon is a Senior Vice President and Managing Director of Ipsos Reid’s Gaming & Lottery Practice. Paul’s core responsibilities include managing the specialized team of researchers in this practice, providing senior strategic advice on key accounts, representing Ipsos at key lottery and gaming industry conferences, and steering the direction for R&D within the group. Paul is responsible for most of Ipsos Reid’s Gaming and Lottery segmentation studies over the past decade including a large variety of other customized quantitative research programs for a number of provincial and state lotteries, casinos, and internet gaming agencies across North America. He has worked extensively on segmentation studies, segment tracking, corporate image, customer satisfaction and evaluation studies, as well as product testing campaigns using advanced analytics such as discrete choice modeling, conjoint designs, and different segmentation algorithms. Michael D. Lipton Q.C. is a senior partner of Dickinson Wright LLP based in Toronto and heads the Canadian gaming law group. He regularly represents gaming equipment suppliers/ manufacturers and casinos in all aspects of gaming law including compliance, registration and policy issues. He advises provincial governments, charitable organizations and public and private corporations on the gaming provisions of the Canadian Criminal Code.In 2008, 2009 and 2010, Michael was recognized by his peers for inclusion in Best Lawyers in Canada and by Chambers Global for his expertise in gaming law. Michael is a founding member of the International Masters of Gaming Law and past President.
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Bob Lopinski has been recognized by the Toronto Star as both “an architect of Premier McGuinty’s rise to power” and “one of the most influential officials in government”, Bob brings with him 15 years of experience at the highest levels of Queen’s Park. A seasoned lobbyist and government relations consultant, Bob is a trusted advisor to clients in all sectors. In addition to a long list of corporate clients, Bob’s client roster has also included associations representing Ontario’s hospitals, universities, power producers, pharmacists, researchbased pharmaceutical manufacturers, forestry companies and the gaming industry. His diverse skills include strategic communications planning, stakeholder and media relations, policy development, crisis management and legislative research. Bob Lopinski joined Counsel Public Affairs as a Principal in December 2008 after successfully leading one of Canada’s largest public affairs groups for an international communications consultancy for almost four years. Bob served as the Director of Issues Management and Legislative Affairs for the Premier of Ontario. He advised Premier McGuinty on the selection of his first Cabinet, directed all ministries in the management of contentious issues and prepared the Premier for Question Period. He also coordinated the creation and implementation of the government’s legislative agenda and led specific policy files for the Premier. His political skills were honed by more than a dozen years in opposition, where his quick analysis and hard hitting tactics were recognized by both the media and the other parties. Bob graduated from the University of Western Ontario in 1989 with a BA in Political Science. Eric Luke has been involved in the evolution of Canadian gaming since the inception of Canada’s first commercial casino in Winnipeg. He has worked both in the private and public sectors of gaming and has specialized in First Nation gaming issues. Margaret McGee is currently Vice President, Business Innovation with the Nova Scotia Gaming Corporation (NSGC). She is a public affairs and management professional who has worked in the gaming industry for five years. In this role, Ms. McGee is responsible for both product and responsible gaming innovation. Last year she led an initiative which saw NSGC become one of the first organizations in the
world to be certified at the highest level of responsible gambling by the World Lottery Association. Ms. McGee is also a Harvard Business School alumni (2008). Peter McMahon has spent 14 years with the Rank Group PLC (a major UK based Leisure Operator and a leader in its field of gaming both in terms of Bingo and Casinos), the last eight of those being at the executive level, Peter finally immigrated to Canada. Since April 2000, Peter has lead the commercial supplier associations in Ontario and is currently Chief Executive Officer of the Commercial Gaming Association (Ontario) (CGAO), which focuses on constructive partnerships with both charities and government (Provincial and Municipal) to bring forward real and lasting change. He looks to build on his strategy of re-alignment, re-positioning, and re-invigorating the charitable gaming industry in Ontario. Peter is the President of the Ontario Bingo Development Fund and sits on industry committees including the Problem Gambling Panel. Bev Mehmel has spent the last 8 years at Manitoba Lotteries and has over 25 years experience in the addictions field, including fifteen years in problem and responsible gambling. Bev's knowledge spans the areas of prevention, harm minimization, risk management, policy and program development; with special expertise in youth gambling, responsible gaming policies and strategies and casino staff training. She has developed and delivered universityaccredited training on responsible gaming, in addition to training onsite information centre and casino staff across Canada. Darren Mitchell is Vice President, Account Planning for Phoenix Group. Darren has been in marketing for 20 years and with Phoenix for 13. In 2005, he was the Vice President of Marketing for the Canada Summer Games. Darren has lectured on Sponsorship Activation at the Western Canadian Sponsorship Congress and has worked on the Saskatchewan Roughrider Account for 12 years helping them brand their organization. Darren will share best practices on how to use your sponsorship as a tool to achieve business goals.
James Moore is vice president of iView Systems. James brings more than 15 years in the security product management, project management, product marketing, marketing communications and sales fields. His extensive security product experience includes a broad background in product management, marketing and technology, having worked for a number of organizations including the Ontario Provincial Government, Canadian Department of National Defence, Canadair (Bombardier), Chubb Security Systems, Guardall North America and with the Danish Telecommunications company, NetTest. Pradeep Narayanaswamy leads Meyer Norris Penny’s supply chain consulting services practice and 15 years of supply chain consulting and private industry experience. His range of experience includes assisting organizations undertake operational assessments, process improvements, technology deployments and facility infrastructure implementations. Pradeep’s supply chain consulting focus is in the procure-to-pay and warehousing & distribution processes. Pradeep has assisted clients define supply chain strategies, conduct supply chain assessments and complete procure-to-pay and distribution centre/warehousing redesigns and implementations. Pradeep also has experience with ERP implementation with a specific focus on the procure-to-pay/ supply chain modules. Pradeep's has six years of gaming industry consulting experience gained from assisting both provincial lottery, casino and gaming regulators and operators with procurement transformation and procurement technology implementation initiatives. Prior to Meyers Norris Penny, Pradeep worked with a global consulting firm, and in supply chain roles within the Automotive and Electronics manufacturing industries. Michael Novac, P.Eng., CEO of Sonco, is a commercial property developer and business executive whose involvement in the gaming industry began in 1994 as a Casinos Austria partner and developer of the Great Blue Heron Charity Casino in Port Perry, ON. Sonco developed and now operates the Grey Eagle Casino in Calgary, AB and is currently developing and will operate Casino New Brunswick in Moncton, NB opening in May 2010.
Susan Olynik is the Vice President, Communications & Public Affairs of Manitoba Lotteries Corporation. Susan has been with Manitoba Lotteries for over 18 years and is currently the Vice President of Communications and Public Affairs and Chief Privacy Officer. She is responsible for internal and external communication strategies; the responsible gaming strategy; is chair of the Corporate Social Responsibility committee and is the corporate spokesperson. She serves as chair of the CNIB Winnipeg's 'Eye on the Arts' benefit dinner and art auction, and is a member of the Canadian Public Relations Society. Susan has been asked to speak at conferences on topics such as communications, media relations and responsible gaming. She is a former board member of the Responsible Gambling Council. Prior to entering the gaming industry Susan worked in the communications field. Harry Oshanski, President & CEO, has been employed at Casino Rama since 2000. Originally charged with the successful planning, opening and operation of the new Hotel facility, he soon took on the responsibility for all Resort Operations Departments. In October, 2004, Harry expanded his responsibilities into the Gaming departments by overseeing the Table Games Department and with that had responsibility of 2400 of the 3500 employees at the Casino. In June, 2006, he was appointed to the position of President & CEO. Mark Pace is the Vice President of Network Gaming Engineering & Operations. He has over 26 years of industry experience and over his career has held positions with various levels of responsibility in Accounting, Finance, Information Technology, Slot Operations and Regulatory Affairs at Harrah’s Entertainment Inc. at both the property and corporate levels. In 2004 he joined WMS Inc. where he looks after Systems Engineering, Network Gaming Technical Operations, Jurisdictional Regulatory Engineering and Business Analytics.
and the Royal Ontario Museum. Richard joined Casino Niagara as the Security Director in 2001. After transitioning to the Fallsview Casino Resort opening team in 2003, he now leads the security operation at both Casinos in Niagara Falls. Richard is the President of the Canadian Association of Casino Security Directors and sits on several Boards, advisory committees and professional associations. Richard has a Masters degree from the University of Toronto (MSW). Klaus Peltsch is currently the Director of Architecture and Emerging Technologies at Ontario and Lottery Gaming corporation. He has been with OLG for ten years. Prior to this , he had a number of other positions including management roles in Algoma Steel ( now Essar Steel) and was professor of Computer Science at Algoma University in Sault Ste. Marie. He is currently based in the Sault Ste. Marie OLG office. He has over forty years of experience in IT in a variety of roles including operations, system programming, development, database management and IT planning and strategy. Current key projects include biometric encryption with facial recognition to support the OLG self exclusion program, standards work through the OAC of GSA, the cross jurisdictional initiative that developed a common gaming architecture and the development of Enterprise Architecture roadmaps to support the OLG strategy and direction. Debra Pratt is currently the Chief People Officer at Casino Rama. She started her career in the hospitality industry with Westin Hotels and Resorts. She left Westin for a short period and ventured into her own successful business. Some time later, she rejoined Westin until her journey with Casino Rama. Debra joined Casino Rama as a part of the pre-opening team in 1996 as Director of Human Resources. She was later promoted to the position of Executive Director, Human Resources and then to her current position of Chief People Officer. One of her primary areas of responsibility is First Nations Affairs.
Richard Paris is the Director of Security, Niagara Casinos and President, Canadian Association of Casino Security Directors (CACSD). Richard has a 20 year history in the fields of Security and Investigations, including positions with Revenue Canada
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Educational Program Speaker Biographies Dave Rodgerson is the Retail Industry National Marketing Manager for IBM Canada. In this role he has the opportunity to see the newest technologies that are developed for the Retail industry, not only by IBM but also through their global business partner community. Dave has worked directly with clients at IBM through their Global Business Service, including retailers such as Target, Tesco and JC Penney. Prior to joining IBM in 2004, Dave had already established himself as a seasoned retailer with more than 25 years experience with Sears Canada and The Bay where he held a number of senior roles in Store Operations, Information Technology and eCommerce. Dave holds an MBA from Queen's University, where he specialized in "New Media Marketing". Some of his recent work includes the study of consumer adoption of new technologies. Troy Ross is Vice-President and National Director, Gaming, at Hill & Knowlton Canada. Troy brings a more than a decade of government experience on regulatory issues focusing on the liquor and gaming industries. Prior to joining H&K, Troy was the Manager of Policy and Sector Liaison for the Alcohol and Gaming Commission of Ontario. At the Commission, Troy played a key role in crafting the current regulatory and licensing framework governing the gaming industry. Bill Rutsey, chief executive of the Canadian Gaming Association (“CGA”), has participated in gaming from both the public and private sector perspectives for more than twenty years, including assisting in the creation of gaming policy and casino development in Ontario and Nova Scotia. As Practice Leader of the Coopers and Lybrand (now PricewaterhouseCoopers) Gaming Consulting Practice he advised numerous private and public sector clients, including the Ontario Government, Windsor Casino, Chippewa of Rama First Nation (Mnjikaning First Nation), Hilton Hotels and Aztar Corporation. As CEO of private sector companies he developed and managed gaming businesses in Ontario, Las Vegas and internationally, and been licensed by gaming regulators in Nevada and Ontario. He has been a commentator on gaming issues in media and before government. As chief executive of the CGA, Mr. Rutsey is a national advocate for the gaming
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entertainment industry and responsible for positioning the association to address regulatory, political and educational issues affecting the industry, as well as the Chair of Canada’s pre-eminent annual gaming industry convocation, the Canadian Gaming Summit. Robert Scarpelli is a Managing Director of HLT Advisory Inc., a Canadian based consulting firm that specializes in Hospitality and Leisure Industries. A significant portion of HLT’s work focuses on provide advisory services to the Canadian and International gaming industry. Rob and his business partner, Lyle Hall have completed over 250 gaming and gaming related assignments over the past 17 years. Rob has completed gaming assignments for government gaming entities, regulators, First Nations, government ministries, financial institutions, charity associations, private sector gaming operators/owners and private developers in every province in Canada as well as in a number of international jurisdictions. These assignments have covered every gaming sector (casinos, VLTs, bingo, horse racing, lotteries, and gaming related facility amenities) and have included some of the largest and most significant gaming projects, including gaming policy developments, in Canada since 1993. Dan Sanscartier is the Associate Vice President of Corporate Security and Surveillance with Manitoba Lotteries. He has been in the gaming industry since 1995. He participated in the opening of several casinos with properties in Nova Scotia, Ontario and the Caribbean. Prior to his casino career, Dan spent 20 years in the Canadian Armed Forces, the first ten as a Military Policeman, the last with the Air Force Para-Rescue Division as a Search and Rescue Team Leader. Richard Schwar has been working in the charitable gaming industry for the past 19 years. As administrator for the Bingo One Association in Sudbury, Ontario Richard has been responsible for the financial management and coordination of approximately 100 charities regarding the processes related to their bingo events. At the same time, he has been very involved in developing advertising and promotion initiatives for the Sudbury Bingo Centre. For the past eight years, Richard has been a part-time member of the Member Services team at OCGA, developing
communications and assisting with members’ issues. He has taken on the role of Field Coordinator to assist with supporting charities and associations operating under the E-bingo model. Richard has extensive background in advertising and promotions, policies and standards, and administrative procedures for the bingo industry. Rick Sleaver joined Arrow Games/ Bazaar & Novelty in May 2005 and is responsible for the company’s relationship with regulatory agencies in Canada and is a Product Specialist for break open tickets. Prior to joining Arrow Games/ Bazaar & Novelty, Rick served as Executive Director of the Break Open Ticket Program Management Alliance (BOTPMA), an industry association representing gaming equipment suppliers and gaming services suppliers (distributors of Break Open Tickets) in Ontario. Cameron Smart is the General Counsel and Corporate Secretary of the Alberta Gaming and Liquor Commission. He has practiced for 11 and ½ years, 10 of those years with the Alberta Department of Justice in Edmonton. For the last 9 and ½ years he has provided legal advice to the Alberta Gaming and Liquor Commission. Paul W. Smith Director, Corporate Social Responsibility BCLC Paul is BCLC’s representative on the Canadian Partnership for Responsible Gambling, and chairs the InterProvincial Lottery Corporation’s (ILC) Responsible Gambling sub-committee. He spent his time prior to BCLC in human resources, public affairs and communications in the Canadian brewing industry. His past community involvements have included work with the world’s first dragonboat teams comprised exclusively of breast cancer survivors (Vancouver’s Abreast in a Boat), a trustee the Jack Webster Foundation, and is on the Board of the BC College of Dental Hygienists. He was also one of 12,000 official volunteers that welcomed the world to the 2010 Winter Olympic Games in Vancouver. Paul led BCLC’s efforts to achieve the World Lottery Association’s highest level of accreditation in responsible gambling which was awarded in 2010.
Paul W. Smith is the Director of Corporate Social Responsibility for British Columbia Lottery Corporation. He is BCLC’s representative on the Canadian Partnership for Responsible Gambling, and chairs the InterProvincial Lottery Corporation’s (ILC) Responsible Gambling sub-committee. He spent his time prior to BCLC in human resources, public affairs and communications in the Canadian brewing industry. His past community involvements have included work with the world’s first dragonboat teams comprised exclusively of breast cancer survivors (Vancouver’s Abreast in a Boat), a trustee the Jack Webster Foundation, and is on the Board of the BC College of Dental Hygienists. He was also one of 12,000 official volunteers that welcomed the world to the 2010 Winter Olympic Games in Vancouver. Paul led BCLC’s efforts to achieve the World Lottery Association’s highest level of accreditation in responsible gambling which was awarded in 2010.
bring world class technology to the bingo industry and is excited to bring eQube’s latest wireless mobile gaming device to the Alberta market – the Lil Gecko, branded in Alberta as the DIGI 2.
Robert W. Stocker II is a member of Dickinson Wright PLLC, chair of the firm's Gaming Practice Group and is the current president of the International Masters of Gaming Law. He has an international practice in the areas of gaming, regulatory, corporate and alternative insurance programs law. He is also an adjunct professor at the Thomas M. Cooley Law School, where he teaches courses in gaming law, business planning, and business organizations and is a recipient of the Frederick J. Griffith III Adjunct Faculty Award for excellence in teaching. Stocker has been recognized by his peers for inclusion in Chambers Global, Best Lawyers in America and Michigan Super Lawyers for his expertise in gaming law. He is the editor and co-author of The Michigan Gaming Law Legal Resource Book and the soon to be published Regulation of Gaming in Michigan: A Practice Guide.
Jason Walker is a Vice President in Ipsos’ Lottery and Gaming Group. He is experienced at collecting and reporting both quantitative and qualitative data, and has been in the research sector for over 10 years. Jason is continually involved in Internet, Casino and Lottery research projects both nationally and internationally. Jason has worked with clients to conduct gaming research in 13 countries. and has been closely following and researching Internet gaming since 2005.
Kent Tong is the President and CEO of eQube Technology and Software Inc. Kent is a graduate of the University of Calgary with a Bachelors of Commerce and has over 11 years of experience in the eBingo business. Kent has direct hands on experience in the implementation and development of eBingo systems, in Canada, UK, and the US. Throughout his travels he has seen the best and worst of bingo in locales such as Brazil, Argentina, UK, Philippines, Panama, Mexico, Italy and of course North America. Kent and eQube
Terry Towns is the Vice-President of Corporate Security and Compliance at BCLC. He leads the development and implementation of corporate security and compliance policies and procedures for BCLC, their players and service providers. Prior to joining BCLC, Terry spent 29 years with the RCMP, retiring with the rank of Inspector serving primarily in organized crime roles. Terry graduated from the Southern Alberta Institute of Technology in Calgary, and since that time has taken part in a variety of ongoing training events and courses related to Crime Investigations and Security. Terry is a graduate of the Executive Management Program of the Segal School of Business at Simon Fraser University
Kevin Wassegijig the Director, First Nation and Corporate Affairs for Casino Rama. He is a proud member of the Wikwemikong Unceded Indian Reserve. He has been a part of the Casino Rama team since its opening in July 1996. He was previously worked with the Province of Ontario with the Ministry of Northern Development and Mines and with the Ministry of Tourism and Recreation. Kevin is an active member in the community as Chair of the Orillia Soldiers’ Memorial Hospital Foundation and coach of the Barrie Sharks Bantam B Girls hockey team.
Kevin J. Weber is a partner in Dickinson Wright LLP and a member its global gaming practice group. A prolific author and speaker on gaming regulatory law and Internet gaming matters, Mr. Weber is a member of the International Masters of Gaming Law. In 2009, he was recognized by his peers as one of the "Best Lawyers in Canada" in the field of Gaming Law. Rick Weil is CEO & Managing Director of Sciplay™, a joint-venture company focused on providing interactive solutions to regulated gaming operators. Launched in January 2010, Sciplay is comprised of gaming industry giants Scientific Games and Playtech. Weil has been active in the interactive gaming space since 2004, first as President of FUN Technologies Inc. and most recently as a business consultant/advisor. Prior to 2004, he was Corporate Vice President of International Business Development for Scientific Games Corporation and a senior management consultant at Monitor Company, a topten strategic planning and corporate development firm. Weil holds a Masters of Business Administration from New York University and a Bachelor of Technology from Ryerson University, Toronto. Alex Zukowsky is a graduate of the University of Alberta with a BSc in Mathematics and Statistics. Alex has been with the Alberta Gaming and Liquor Commission since 2007, bringing with him 21 years of retail and marketing experience. As a Bingo Gaming Analyst, Alex worked directly with the Bingo industry in completing a successful Event Management Software upgrade to bingo halls providing both training and system support to industry staff. In his current position of AGLC Policy Analyst Alex continues to work with the Bingo industry addressing policy and procedures and analysis of bingo statistics.
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Product by product. Bank by bank. Enterprise wide. It’s all part of how we are shaping the future of gaming for our customers, players and the industry. Come by and experience it first-hand at booth #201.
Booth
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