Annex 1 to chapter 3

Annex 1 to chapter 3

PROCEDURE FOR THE PROCESSING OF COMPENSATION CLAIMS FOR PERSONS WITH REDUCED MOBILITY PURSUANT TO MEASURE 5.2 OF ART RESOLUTION 106/2018 (updated December 2019)

The resolution of the Transport Regulation Authority no. 106 of 25 October 2018 to measure 5.2 provided for a specific right for Persons with Reduced Mobility (PRM) who use the services of railway transport characterised by public service obligations (OSP) to receive compensation if the restoration of the availability of equipment for the accessibility of the stations does not occur within the terms established and indicated by the Station Operator according to the quantification indicated in the RFI Service Charter;  Pursuant to measure 5.5 of the resolution in question, the RU that issued the travel ticket for OSP services, which for this reason, receives the claim from the PRM and enters it, subject to the necessary due preliminary checks (by way of example but not limited to possession of the ticket by the PRM, etc.), in its claim management system;  IM is willing to interface its claim management system called "Itinere" with the RU's claim management systems. If the RU is not yet equipped with this system, it guarantees the entire exchange of information with RFI by certified e-mail at the address: rfi-dpr@pec.rfi.it;  The RU will forward the claim to the IM within and no later than 5 calendar days from receipt of the request;  once the claim has been received, IM proceeds to carry out the preliminary investigation within and no later than 20 calendar days from the dispatch of the complete documentation by the RU and notifies the latter of the outcome thereof, specifying also, giving adequate reasons, if: a) the conditions for paying compensation to the claimant are not met; b) the conditions to recognise an indemnity form the claimant are met, communicating also the amount of the compensation to be paid;  The RU, within and no later than the following 5 calendar days, informs the PRM claiming the outcome of the claim.

Without prejudice to the terms described in the previous points, only in the case of prior formal agreement with

IM for the management of financial flows:  RU if the case occurs, pursuant to art. 1268 of the Civil Code, indemnifies the PRM according to the deadlines used by the same in the event of payment of compensation to its customers.  The RU provides quarterly invoices for the amounts of compensation paid and communicates them to the IM, via certified e-mail at the address rfi-dafc@pec.rfi.it;  IM within 90 calendar days of receipt of the report shall pay the invoice.

In the absence of an agreement between the IM and the RU to manage financial flows: IM, at the time of replying to the RU of a request for compensation worthy of acceptance, will immediately credit the RU with the amount of money due which the latter will pay to the PRM