RETAIL MANAGEMENT DEVELOPMENT PROGRAMME 2023
24thOctober
FOR FURTHER INFORMATION CONTACT AMY@RETAILEXCELLENCE.IE
12thOctober 17thOctober
7thNovember 4DAYHYBRIDCOURSE
RETAILMANAGEMENT DEVELOPMENTPROGRAMME2023
WelcometotheRetailManagementDevelopmentProgramme,designed forRetailExcellenceMemberscommittedtoworkplaceexcellenceand customersatisfaction.Ouraimistoempoweryouwithknowledgeand confidencetoleadeffectively.
Theprogramusesexclusiveinsightsfromindustryleaders,casestudies, groupdiscussions,andsharedlearningtoengageyouactively.Your ambitionandpassionforretailwillnotonlyenhanceyourcareerand businessbutalsofostermeaningfulconnections.
Reflectivelearningisessentialinourprogram.Taketimetoponderyour experiencesandinsights,applyingthemasaretailmanager.This processwilldeepenyourleadershipunderstanding,identifygrowth areas,anddriveinformeddecisionsforimprovedstoreperformanceand teamdynamics.
Embracethistransformativejourney,asself-awarenessandlearning fromexperiencesleadtocontinuousimprovementandsuccessinthe retaillandscape.
“Beforeyouarealeader,successisallaboutgrowingyourself.When youbecomealeader,successisallaboutgrowingothers.”–Jack Welch.
OurProgrammeFacilitator JamesBurke.
OneofIreland’sleadingand influentialRetailadvisorswith vastexperienceofdelivering growthsolutionsandfacilitating learning.
Jameswithhisexpertisewill guideyouthroughtheprogramme promptingdiscussionthroughout andsupportyouonyour personalisedsalesgrowthplan.
Jameswillincludesomeicebreakersandoneortwointroductionspertableto taketheformalityoutofthesession
JeanMcCabe,InterimCEOofRetailExcellenceIrelandwillgiveanoverviewof RetailinIrelandtoday
FiresidetalkfacilitatedbyJeanMcCabewithformerManagerof theYeartitleholders.
ManageroftheYearWinner2019-MaryKeane,KilkennyDesign ManageroftheYearWinner2021–KarlFitzgerald,Applegreen ManageroftheYearWinner2022-BrianAmond,Specsavers
BriandiscusseshiscareerjourneytodateinRetail,theimpactofwinningthe prestigiousStoreManageroftheYearAward2022,andwhatit'smeantforhimself personally,andhisteamBriantalksaboutthestepstogetthere,andtheAwards process
MaryKeanebringsover20+yearsofretailexperienceworkingwithKilkenny DesignDrivingandleadingherteamandhowretailasacareerhasbeenvery rewardingMarybringstolightkeysuccessesalongtheway
KarlFitzgeraldStoreManagerand2021Awardwinnerwillbringhisretailpassionto theroomKarltalksabouttheimportanceofputtingyourselfouttherebutalsothe impactonyourcareerandpersonalgrowth
AlfDunbar–Founderof“YouAreTheDifference”
IntroducingAlf'sdynamic'YouaretheDifference'customerserviceandculture coachingprogram ahigh-energyexperiencethatleavesyouwithan abundanceofvaluabletakeaways
9.00 Registration|Coffee 9.15 What’shappeninginRetailtoday
8.30
9.40 GiftCardInvestorsMeeting 9.00 Welcome!
Howtogetthemaximumfromthisprogramme
EMPOWERINGYOUASAMANAGER
9.00 CoffeeBreak 10.25 9.00 BreakoutSession 9.20 10.40 EmpoweringandLeadingaFirstClassService& CustomerFirstImpression
DAY1
CrownePlaza,Blanchardstown 8.30-16.30
MiriamSimon
FounderoftheRetailPowerhouse.
Miriamisaseasonedbusinessstrategistwitharemarkabletalentfor transformingcustomertrendsandintricatebusinessstrategiesintopractical, actionablesteps Herexceptionaldeliveriesconsistentlyyieldimpactfulresults forclientsspanningvariousindustries
SandraDevenney,GeneralManagerofMcElhinneysofDonegal
WhatMakesaManageraLeader
Sandra,theGeneralManagerofMcElhinneys,whopassionatelysharesinsights ontransformingideasintoreality,optimizingsalesstrategies,andempowering teams Withanimpressiveonlinefollowingofover18,000individuals,Sandra willdelveintohowherinfluencedirectlyimpactsweeklysales,providing valuabletakeawaysforyourbusinesssuccess
Participantswillalsoreceiveareflectivelearningtemplate,whichwillaidin contemplatingtheireducationalexperiencesThesetoolswillbeespecially usefulwhenapplyingtheknowledgegainedfromtheworkshopwithintheirown retailbusinesses
GiftCardInvestorsMeeting
Participantswillalsoreceivereflectivelearningtemplates,whichwillaidin contemplatingtheireducationalexperiences Thesetoolswillbeespeciallyuseful whenapplyingtheknowledgegainedfromtheworkshopwithintheirownretail businesses
9.00
12.55 WhatisRetailManagement Whatareyourownpersonalskillsets Understandingtoday'schallengesofRetailManagement Perfectingtimemanagement MotivateyourteamtoprepareaSalesGrowthPlan StrengtheningyourManagementSkillset JamesBurkeandAssociates
Lunch|Networking
13.55
9.00 CoffeeBreak 15.20 9.00 BreakoutSession 15.45
DAY1
16.05
GatherYourthoughts
11.25
12.10 EMPOWERINGYOUASAMANAGER 9.00 ConclusionofDay1 16.30 CrownePlaza,Blanchardstown 8.30-16.30
LEADERSHIPINOPERATIONS
GiftCardInvestorsMeeting 9.00 Let'sgetStarted!
DiscussionaroundtheActions/OutcomesfromDay1
Jameswillfacilitateagroupdiscussiononwhatdelegateshaveputintoaction anddiscusstheoutcomesandresults.Thediscussionwillalsoinclude feedbackusingyourreflectivelearningtemplate.
9.15
TerryConlon–RFCSecurity
EffectiveLossPreventionStrategies
JoinusforengagingdiscussionsledbyTerry,wherehewillguidestoremanagerson effectivelosspreventionstrategiesduringpeaktradingtimes Discoverinvaluable insightsandnumerousremarkableexamplesthatcanserveasvaluablelearning experiencesforsafeguardingyourstoreandteam Don'tmissthisopportunityto enhanceyourknowledgeandprotectyourbusinessduringcriticalperiods!
Inspirational&InformedPeopleManager
TommySmyth,TomSmyth&Associates
TomSmyth(Snr)foundedhisconsultancyin1991,leveragingoveradecadeof experienceastheheadofHRandPersonnelatMusgraveGroupInitially servingacentralgroupofretailgroceryclients,hequicklyexpandedhis clientelenationwideTommyhasearnedastellarreputationforproviding logicalandpragmaticsolutionstoHRandemploymentchallenges
Learningon-pointemploymentlegislationmostrelevanttoretail
Mostcommonworkplaceproblem
Leave/sickentitlements
Performanceappraisals
Effectivemanagement,lookingatcasestudies,stores,andlegal proceedingsrelevanttothatofemploymentlegislation,andturningour attentiontocurrentandup-and-comingHRtopicsfor2023 SimpletipsonrunningyourHRfunctionsmoothly
SocialMediaforyourStore
ConorCochrane-SocialMediaElite
Specialistinhelpingbusinessesofallsizestodevelopandimplementsocialfirstmarketing,funnelswithincreasedsalesandcustomervalue
Superchargeyouremaillistgrowthandwitnessremarkableresults
UnlockthesecretsofInstagramsuccess Howtolaunchaproductintoday'scompetitivemarketplace
10.50
DAY2 9.00 CoffeeBreak 10.35 9.00 BreakoutSession 10.00 12.10
BreakoutSession 11.50 9.00 ConclusionofDay2 -Q&A,EvaluationandAssignments 12.50 Online9.00-13.00
DAY3
9.00
GiftCardInvestorsMeeting
Makingithappen -JamesBurke
Keyoutcomesfromtheprevioussession–groupdiscussiononwhat delegateshaveputintoactionandwhattheoutcomewas Feedbackusing thereflectivelearningstemplateswillalsobeshared
9.15
DevelopanAggressiveSalesGrowthStrategy–JamesBurke
GrowingsalesinRetailisnowmoreimportantthanever!Thisdemandsa highlevelofenergy,focusandplanningformanagersandthistopicwill allowdelegatestogainaninsightintothetoolswhichwillhelpthem This sessionwillidentifythekeystepsindevelopingan“energisedsales process”
BreakoutSession
Understandingyourbusiness,whatarethekeytakeawaypoints/actions toimplementedinyourstore?Listthetop3 Willyousetyourtargets different Isyourpromotionalcalendaruptodate?
WellnessinRetail–DrHeatherMcKee
Heather,aspecialistinhealthbehaviourchange,aidscompanies,whether startupsorlong-standingbusinesses,indevelopinghealthandwellness programsgroundedinscientificevidenceTheseprogramsaredesignedto enactlong-lastinghealthchangesamongtheiremployeesNotonlydoes shesupportindividualsinregainingcontrolovertheirhealthand establishingenduringhealthyhabits,butHeatheralsoimpartsbeneficial practicesforyouandyourteamtofosterahealthierculturewithinyour store.
Sourcing,RetainingandDevelopingyourpeopleExcelRecruitment,NikkiMurranandAislinnLea
Inthisengagingandinformativesession,NikkiandAislinnwillprovide valuableinsightsandessentialtoolstoguideyouinfindingtherightfitfor yourteamFromcraftinganeffectivejobspectoretainingtoptalent,this sessioncoverstheentirerecruitmentprocess-
CraftingtheidealJobSpecification
TargetedAdvertising
NailingtheInterviewProcess
11.10
9.00 CoffeeBreak 10.35 9.00
10.50 12.00
ConclusionofDay3 12.50 Online900-1300 EMPOWERINGYOUANDYOURPEOPLE
DAY4
STEPPINGOUTOFYOURSTORE
We'rethrilledtowelcomeyoutoourcustom-tailoredRetailSafari.
Duringthisstimulatingsafari,you'llstepfootintosomeofDublinCity'spremierretailspacesand groundbreakingconceptsThisexplorationwillhelpkindlefreshideasandigniteinnovationYou'llhavethe opportunitytovisitinspirationalretailersthatprovideaccesstosomeofIreland'sbestretailexperiences. Ineachstorewevisit,you'llobservevariousstylesofcustomerservice,visualmerchandising,storelayouts,and overallexperiencesWeencourageyoutoperformareflectiveexercisebasedonthisSafari,capturingthe essenceofthisexperienceandhowitcanbeincorporatedintoyourownretailenvironment
TheoutcomeoftheRetailSafariwill:
GiftCardInvestorsMeeting
Enhanceyourimaginativethoughtprocesses
Ignitethesparkforyournextbigretailconcept
Driveasubstantialincreaseincustomerengagement
Improvestoreculturewiththecommonpurposeofachievinganamazingstoreexperience Leadyourteamtodeliver5*customerservice
9.50
ArboretumUrbanGreen,ChaptersonParnellStreet
You'lldrawinspirationfromRachelDoyle,thefounderofArboretum,a LifetimeAchievementAwardrecipient,andanewlymintedauthorHer emphasisonretailinnovation,customerservice,anddeliveringquality productshasshapedArboretumintothecomprehensivelifestyle experienceitistoday
Startingfromhumblebeginningsinherbackyardover45yearsago, Rachel'sunyieldingpassionandcommitmenthaveblossomedintoa uniquehorticulturaladventureAsthepioneerofIreland'sFirst5-star GardenCentre,Arboretumsetsthebenchmarkformoderngardening retailNow,itemploysover140staffacrossthreegardencentres, demonstratingtheimpressivegrowthofherpassion
10.30
ArnottsDepartmentStore,HenrySt
Arnotts,withitsiconicbuilding,ismorethanjustastoreinDublin-it's aninstitutionAsIreland'smostancientandextensivedepartment store,ithasbeenacentralpartofthecity'sculturalfabricforover170 years
Duringyourvisit,you'llexplorethecaptivatingevolutionofArnotts Fromitsoriginsasatraditionaldepartmentstoretoitsmodern-day transformationundertheownershipofSelfridges,whichbeganin 1843Thisjourneyilluminatesthepotentimpactofrobustleadership andthenecessityofembracingchange.It'sanengagingnarrativeof growth,adaptation,andempowerment
9.00 MeetingPoint–ButlersChocolateCafé, 31HenryStreet 9.30
DublinCityCentre,RetailSafari 9.00-15.45
PaulSheeranJewellers,ChathamStreet
EmbarkonajourneytouncovertheenchantmentbehindIreland's leadingretaileroftheworld'smostdistinguishedluxurywatchbrands andexquisitejewellery-PaulSheeranJewellers.Over30yearsago, thisremarkablestorybeganinaverdantDublinsuburb,selling captivatingdiamondjewelleryToday,thenamePaulSheeran Jewellersrepresentsmorethanjustaretailbusinessorbrand;it symbolizesafamilyofwatchandjewelleryconnoisseurswhodeeply lovetheircraft
Paulhimselfremainsattheforefrontofthebusiness,leadinga committedteamthatoffersanunparalleledlevelofserviceTheir passionandmeticulousattentiontoeverycustomermirrorthecore valuesuponwhichthebusinesswasfoundedandcontinuesto prosperDuringyourvisit,youwillexperiencethefervourandsuperior servicethatdefinePaulSheeranJewellersfirsthand
12.15 KilkennyDesign,NassauStreet
AmandaChristie,theimpactfulmanagerofKilkennyDesign,willoffera vividpresentationofIreland'sbiggestshowcaseforIrish-designed goodsduringyourvisitMarking60yearsinbusiness,KilkennyDesign takesprideinpromotingIreland'sdistinctiveheritage,culture,and creativetalentTheydothisbyfeaturingathoughtfullycurated selectionofdesignersspecializinginfashion,homeware,jewellery, kids'items,beauty,andwellness-eachwithauniquestorytoshare OwnedbytheO'Gormanfamily,thegroupboasts17shopsand5 eateries,complementedbyaflourishingonlinestoreEachentity standsasatestamenttotheircommitmenttosupportingand highlightingIrishdesign
14.15 MeetingPoint–AIB,MolesworthStreet
14.20 PeakTrading,JamesBurke
Formanyretailers,thefinalquarterisakeytradingperiodonthe calendaryearThissessionwillidentifywinningformulasandprovide quickwinsforsmarttradingtomaximisesalesduringthiscrucial tradingperiod
14.45
Asweconcludetheprogram,everyparticipantwillbeabletopresenttheir meticulouslydevelopedSalesGrowthPlanThisisanexcellentoccasionfor learningfrompeersandreturningtoyourstorewithawell-definedgrowth strategy
STEPPINGOUTOFYOURSTORE DAY4
13.00
Lunch-KilkennyDesign, NassauStreet
11.25
DublinCityCentre,RetailSafari 900-1545
SalesGrowthPlan,JamesBurke
PRICE: €895+VAT LIMITEDPLACESAVAILABLE ANYQUESTIONS: Pleasecontactus amy@retailexcellenceie|+353(0)656846927 STEPPINGOUTOFYOURSTORE DAY4 15.30 Certificatepresentationuponcompletionofthe programme DublinCityCentre,RetailSafari 900-1545 16.15 Welldone,REIRetailManagersProgrammeiscomplete. BOOKHERE