Ultra Activate Magazine 11.17

AC T I VAT E N O V E M B E R 2 0 1 7 / / B Y U LT R A M O B I L E

MAJOR ANNOUNCEMENT COMING SOON! INSIDE :

$10 INTERNATIONAL CALL CREDIT ON EVERY PLAN

MEET CHA EZ MOBILE – ST. PAUL, MN

A C T I V A T E B Y U LT R A M O B I L E

MAJOR

ANNOUNCEM C O M I N G

M I D - N O V E M B E R

THIS IS GOING TO BE BIG. Part of making life Ultra for our customers means making sure they have the right devices in their hands. As the recent T-Mobile Network upgrades have demonstrated, device compatibility has never been more critical.

As T-Mobile continues to move its network toward 4G LTE and away from 3G and 2G, older technology is no longer providing an optimal experience for Ultra Mobile and other T-Mobile MVNOs. And not only that, with portions of the network changing over to make room for the new T-Mobile spectrum, some older devices may stop working altogether.

As usual, Ultra Mobile is already taking steps proactively to stay in front of this issue!

We’ve been working hard behind the scenes and sharing ideas with our Ultra Retailers to come up with a solution that won’t just address the ongoing device challenge—it will excite and energize your customers, too.

Watch this space in the coming weeks for a major announcement—and be sure to have a T-Cetra or epay marketplace set up under an Ultra Mobile Master Agent by then, too! You and your customers won’t want to miss this!

NOVEMBER 2017

ENT

A C T I V A T E B Y U LT R A M O B I L E

In the news

ULTRA MOBILE UNVEILS 10 of $

CALL ANYWHERE CREDIT

Have you heard? All Ultra Mobile plans now include a generous $10 INTL Calling Credit on new activations—even multi-month— at no additional cost!1 This is huge news for customers with friends and family residing in areas outside our 60+ unlimited destinations. While chat apps like Whatsapp may be all the rage these days, there’s still nothing that can replace the experience of hearing the voice of a distant loved one and connecting in real time.

And with multi-month, customers get the $10 INTL Calling Credit each month in addition to their plan’s exclusive multi-month bonus.

1

Excludes Ultra Flex Family and Ultra Flex Plans.

THIS OFFER IS AVAILABLE UNTIL DECEMBER 31, 2017 ONLY ON OUR $19, $23, $29, $39 AND $49 PLANS.

Please note that plans will feature $1.25 in INTL Calling Credit for the first 24 hours of activation, after which the remaining $8.75 is added.

$10 MEANS MORE MINUTES TO THESE AND OTHER DESTINATIONS: NIGERIA – 111 MIN BANGLADESH – 500 MIN VIETNAM – 200 MIN PAKISTAN – 333 MIN

DOM. REPUBLIC (M) – 181 MIN EL SALVADOR – 80 MIN GUATEMALA – 95 MIN HONDURAS – 77 MIN

NOVEMBER 2017

new q4 incentivE

BA$E IT ' S AL L ABOU T T H AT

Don’t forget—we’re currently in the midst of our Q4 2017 Retailer Incentive Program. And as you know, It’s All About that Ba$e!

Right now (yes, now!), qualified Retailers will earn $20 for every incremental addition to their Ultra customer base active at the end of the year.

That’s an additional $20 on top of your current Ultra compensation! Even growing your base by just 10 customers by the end of the incentive would mean a bonus of $200, and the sky’s the limit! So it pays to get out there and grow your base right now—literally!

To be eligible, you must be an active Ultra 1:1 Retailer with an active Ultra customer base of 100 or more customers during the start of one of the Measurement Milestones. Your bonus will be calculated based on each net subscriber you add and maintain through December 31, 2017. If you don’t have 100 customers in your base yet, don’t worry—you can still participate by reaching that number before the next and final milestone, beginning December 1, 2017!

Click here for complete details and FAQ.

A C T I V A T E B Y U LT R A M O B I L E

D E S T I N AT I O N

FA S C I N AT I O N

LAOS

S I Z E : 2 3 7 , 9 5 5 S Q U A R E M I L E S – A P P R O X I M A T E LY T H E S A M E A R E A A S T H E S T A T E O F T E X A S P O P U L A T I O N : 6 , 7 5 8 , 3 5 3 – R O U G H LY A S P O P U L O U S A S T H E S T A T E O F M A S S A C H U S E T T S

LAOS TRIVIA The Laotian New Year is a three-day event, usually celebrated around April 13-15.

Celebrations include the “water festival,” in which Laotians splash water at one another to welcome the New Year.

Laos is thought to be one of the earliest regions to be settled by humans. The oldest human fossils—approximately 46,000 years old—were discovered in Laos’ Tam Pa Ling Cave.

One of the major staples of the Laotian diet is sticky rice, which has cultural and religious importance to the Lao people. Locals roll it into balls and eat them with special dipping sauces.

NOVEMBER 2017

OUR PICK FOR LAOS: THE NEW $29 PLAN

29

H E R E ' S W H AT ' S I N C LU D E D :

$

/MO

●

$10 International Call Credit

●

4GB High-Speed Data – 8GB with Multi-Month

●

Unlimited Nationwide Talk & Global Text

●

Unlimited INTL Talk to 60+ Destinations

●

$5 One-Time INTL Roaming Credit

For customers with friends and family in Laos, we recommend Ultra Mobile’s $29 plan, which currently includes $10 in INTL Call Credit—good for 142 minutes of international talk to Laotian mobile and landline phones.

This plan also features 4GB of high-speed data, ideal for using social media and chat apps to stay connected. Better still, customers can easily double their data and get 8GB of high-speed data each month when they choose our multi-month option.

A C T I V A T E B Y U LT R A M O B I L E

Retailer Profile:

CHA

EZ MOBILE S T. P A U L , M N

NOVEMBER 2017

WHERE ARE YOU FROM ORIGINALLY?

WHAT’S THE BIGGEST CHANGE YOU’VE SEEN SINCE ENTERING THE INDUSTRY?

I was born in Laos, but grew up in Thailand.

HOW LONG HAVE YOU HAD YOUR BUSINESS? For three years now.

WHY DID YOU START YOUR OWN BUSINESS? I wanted to be rich! Really, a booth opened up near my wife’s shop, and I thought it was a great opportunity to be closer to her. Plus, I wanted to learn a new trade.

So I quit my job and started this business!

WHAT IS YOUR FAVORITE PART OF RUNNING YOUR OWN BUSINESS? I love being able to make money that is all mine—I’m not working and earning money for someone else.

WHAT ADVICE WOULD YOU GIVE SOMEONE STARTING THEIR OWN BUSINESS? I’d rather train someone and teach them everything I know about running a business.

I think that would help to make them more successful.

WHAT IS YOUR BIGGEST ACCOMPLISHMENT? My biggest accomplishment has been making my customers happy. They keep coming back to me and my store, and also refer me to other customers.

It’s hard to narrow it down to one thing—it seems like everything has changed! The technology keeps improving. Phones can now unlock doors and change the temperatures of an entire house.

WHY DO YOU CHOOSE ULTRA MOBILE FOR YOUR CUSTOMERS? For me, it comes down to the value Ultra offers my customers, but also the support they offer me. Many of my customers are budget conscious, so the $19 plan is a great fit—especially now with the increased International Calling Credit.

WHICH COUNTRIES DO YOUR CUSTOMERS CALL MOST? The most popular countries for my customers are Laos and Myanmar.

Ultra’s new increased International Calling Credit is great for these customers since those countries aren’t on the unlimited list. I also have a lot of customers calling to Thailand.

TELL US SOMETHING MOST PEOPLE WOULD BE SURPRISED TO KNOW ABOUT YOU. I really like to swim.

A C T I V A T E B Y U LT R A M O B I L E

Pa r tn er s potlight

PLD INTERNATIONAL

jesse Anderson v i c e p r e s i d e n t, p l d i n t e r n a t i o n a l

drew BERNSTEIN GENERAL MANAGER, PLD INTERNATIONAL

NOVEMBER 2017

This month, we’re featuring our partners at PLD International.

PLD is the exclusive international long distance termination provider for Ultra Mobile. Through their hard work and expertise, PLD marries the highest quality connections with low rates to help ensure we can continue to offer unlimited calling to over 60 destinations! It is because of our relationship with PLD that we can now offer exciting promotions like our current $10 International Call Credit offer.

HOW LONG HAVE YOU BEEN WITH PLD? DB: I have been with PLD for a little over a year now. PLD is the exclusive provider of International Long Distance (ILD) services to Ultra Mobile.

JA: I’m fortunate enough to be one of the founders of the company, so I’ve been here since the beginning.

AS A PARTNER, WHAT DO YOU THINK SETS ULTRA APART FROM OTHER CARRIERS IN THE PREPAID WORLD? JA: I think there’s a care and understanding factor at Ultra that you just don’t find with the other prepaid carriers. They’re like a post-paid carrier in prepaid clothing.

DB: Ultra has always focused on ensuring the best customer experience with low rates, bestin-class call quality and generous data plans.

This focus drives the product and service where other carriers do not.

IN A WORLD WHERE DATA KEEPS GETTING BIGGER, INTERNATIONAL TALK IS STILL CENTRAL. WHY DO YOU THINK THAT IS? JA: PLD and Ultra both understand the importance of calling your family no matter how far away they are. That’s not going away any time soon. Most everyone needs mobile phone service, so why not choose the one that gives you the most talk time to your grandma?

DB: The way people communicate with each other has changed tremendously. However, people still prefer voice when they really need to have a deep conversation with their closest friends and family. They also expect these calls to be flawless. This is where Ultra adds value and aims to be the preferred choice.

Interview continued >>

A C T I V A T E B Y U LT R A M O B I L E

HOW HAVE INTERNATIONAL TALK OFFERINGS CHANGED SINCE YOU STARTED WORKING WITH ULTRA? AND WHERE DO YOU SEE THEM GOING?

FUN QUESTION TIME. WHAT WEBSITE DO YOU SPEND THE MOST TIME ON?

JA: Traditional calling is changing. The cost to call many global destinations is lower than ever, but we’re a long way from having excellent internet all over the world—good enough to use for reliable voice calling on an app, for example.

So people will be making good old-fashioned phone calls for many years to come.

DB: Google.

DB: The biggest change I have seen is the improvement in the quality levels. It was good before, but now it is even better, potentially market leading. At PLD, we have a dedicated team whose only job is to ensure Ultra customers receive the best possible call quality.

THE NEW ILD PROMOTION IS HUGE. HAVE YOU HEARD MUCH FEEDBACK FROM THE RETAILERS YET? WHAT’S THE WORD? DB: We’re hearing from Ultra that the Retailer response has been phenomenal. The channel is excited to be able to offer this to customers.

The timing couldn’t be more perfect as it is launching during the year-end holiday season, which is generally when people call the most.

Retailers are confident, too, because they know Ultra will not sacrifice our quality to cover the cost of this promotion.

JA: AOL.

WHAT IS YOUR FAVORITE MEAL AND WHERE DO YOU GET IT? JA: Chickens fear me. I eat a lot of chicken I make at home.

DB: Sushi at Sushi Café. It’s a cute, local BYO place near my home that has a great familyoriented atmosphere. They host local musicians and local artists have their works displayed throughout the restaurant.

WHAT IS YOUR SPIRIT ANIMAL? JA: Chicken?

DB: Dog. My family loves them and I have had dogs as part of my family my entire life.

WHAT IS YOUR THEME SONG? JA: The theme song from the hit show Airwolf.

DB: “Upside Down” by Jack Johnson. It’s an upbeat view on the future, change and possibilities.

NOVEMBER 2017

Hello my name is

IN THE NEWS

Violet

W E’ VE N A M ED OU R RETAIL ER CHATB OT !

In September, we added our helpful new Retailer chatbot tool to the ultraagents.com Retailer Portal.

It’s a handy resource that lets Retailers get automated answers to common questions, but something was missing—a name! So we put it to our Retailers and field agents to come up with one in a naming contest.

Well, we got more than we bargained for—a name and a personality.

Introducing the Retailer U-Chat featuring Violet. Now whenever you have a question, just open your Retailer U-Chat at ultraagents. com and ask Violet. She’ll be sure to help!

Big thanks to Carl from One Stop Electronics and Sarmen from the West Region field team for suggesting Retailer U-Chat, and Megan from the Midwest field team for suggesting Violet. Your $100 gift card prizes are on the way! And special shouts to all of the creative Retailers and Ultras who participated!

A C T I V A T E B Y U LT R A M O B I L E

What are you thankful for?

Thanksgiving is almost here, a time to gather with loved ones, reflect and share our gratitude. At Ultra Mobile, of course we’re grateful for our amazing Retailers and the hardworking field reps who support them. We asked a few to share what they’re thankful for this time of year—here’s what they said!

NOVEMBER 2017

“I’m thankful for all the Ultra support.”

Steven New United NY Corp & New United NY Corp 2 Flushing, NY

“I’m thankful for the opportunity to be alive.”

Ilze Cell Phone Bazaar Houston, TX

“I’m thankful for my friends and family.”

Rich Mobile Shark Van Nuys, CA

“I am thankful for my family, business & Ultra.”

Daston Market Wireless Los Angeles, CA

“I’m thankful that my business is having a successful 2017 and very glad that Ultra is part of it. I am extremely thankful that my Ultra rep is consistently here on a monthly basis and is always available to me for any help that I need.”

Arturo Eagle Mobile Services “I’m thankful for my Arlington, VA wonderful family. It

“I am grateful for life, family and my business— and for companies like Ultra Mobile.”

Paulo PC Wireless San Diego, CA

is a blessing to have them all under one roof celebrating our love for each other.”

Elmer Gonzalez Senior Account Executive Midwest

A C T I V A T E B Y U LT R A M O B I L E

“I am thankful for my friends and family who love and support me, Kal my fiancée who always puts a smile on my face, my French bulldog Toasty who is possibly the cutest thing on earth, and for the amazing people who make working at Ultra Mobile a wonderful experience.”

Venezia Valdez Account Executive LA West “I’m thankful for owning my own business and being my own boss.”

Mohammad Southmore Communication Pasadena, TX

“I’m thankful for the opportunity to help people and make a difference in their lives.”

Ricardo Rampar Enterprises LLC San Antonio, TX

“I’m grateful for the next day, as it is not promised.”

Michael Busch Account Executive Southwest Division/ Houston-West

“I’m most thankful for my family.”

James Uwire Inc Brooklyn, NY

“This Thanksgiving I am thankful for my wife, who has given me unconditional love and a beautiful baby girl, Camila. Most importantly I am thankful for our baby boy who is arriving in January 4 of 2018.”

Jorge Adcom Chicago, IL “This year was full of blessings for me. But most importantly was the arrival of my son.

Here’s to more laughter and memorable moments to come.”

Yolanda Adcom Chicago, IL

NOVEMBER 2017

“I’m thankful for my friends and family for keeping me where I need to be.”

Jessen Thimot Account Executive Midwest Region/Chicago-South

“I’m thankful for my family and to wake up every day with a positive attitude.”

Myrna Ramsan Wireless Chicago, IL

“I’m thankful to have loyal customers at my store who trust me and my staff with all of their wireless needs.”

Sergei EZ Wireless Communication Brooklyn, NY

“This year, I am thankful to have been blessed with the addition of a healthy baby girl to my already awesome family.”

Michael Valdez National Account Manager

“I am thankful that Ultra helped broaden my understanding and appreciation of all the wonderful cultures and people that we work with and support on a daily basis.”

Adam Goldberg Director, Channel Management

“We are grateful for the past five years with Ultra and more years to come. Thanksgiving is more than the festivities, it gives us time to ponder upon what lessons we learn, to look back at what we achieved together and imagine what we can do together next year.”

Advanced Mobile Ultra Master Agent

A C T I V A T E B Y U LT R A M O B I L E

“I’m thankful for my family, and I appreciate my Ultra Mobile Reps business partnership!”

Hank Mobile Gadget TLC Sacramento, CA

“I’m thankful I’m working for a proven leader in the wireless industry.”

Wendy QDI Ultra Master Agent

“I’m thankful for my family, business, health and God.” Medrano Medrano Cellular/MCcell Phoenix, AZ

“I am thankful for my friends and family.”

Richard Gladkowski Account Executive Phoenix/Las Vegas

“I’m thankful for my family and for being my own boss.”

James iMobile Wireless Buena Park, CA

“I’m thankful for the opportunity to provide for my family here and in Somolia.”

Mohammed Salama Wireless Minneapolis, MN

“I’m thankful for the way Ultra partners with us to create great support for our Retailers.”

Ellis CNCG Ultra Master Agent

“I'm thankful for the community I work in.”

Ahad East Harlem Wireless Corp Harlem, NY

NOVEMBER 2017

“I’m thankful for the plans Ultra offers! The Ultra brand is a safe and right choice for any potential customer coming in.”

Giovanni Quickspot Gadget Repairs 2 Coral Springs, FL

“I am very thankful to have the opportunity to work with such amazing people every day!”

Anthony Scalanga Director, Channel Management

“I’m most thankful for the health of my family, specifically my children.

The ability to wake up every day and provide for my children.”

Kenny Cibao Wireless Perth Amboy, NJ

“We are grateful first and foremost with God for all the blessings brought upon us, and to all of our customers who made us the #1 store in Long Branch.”

Dalia and Carlos Barrio Antiguo Long Branch, NJ

“I’m thankful for my good health, my good friends and my business—because thank God it’s healthy and growing every day. Most importantly, I am thankful for being alive and a part of the Ultra family.”

Manuel Valencia Deli Dover, NJ

“I’m thankful to God for all that He provides.

Thankful for the good days and the hard days for they either make me stronger or realize all that I have. I am thankful to my wife, kids, parents and siblings. And I’m thankful to Lilian for her love.”

Tony Pioneer Mobile Newark, NJ

A C T I V A T E B Y U LT R A M O B I L E

“I am thankful for the unity my family has, for the health God gives us each day and for the many blessings he's sent upon us. I thank God I have an amazing job with such amazing coworkers and the ability to meet so many great retailers!”

Jose Rivera Account Executive Central Jersey

“I am very thankful to have my family by my side—my wife and two sons, who I love more than anything.”

Ruben Conexion Café Chicago, IL “I’m thankful because I’m still alive.”

David Conexion Café Chicago, IL

“We’re grateful for all the Retailers who are kind enough to bring our products and services into their stores.”

SIMpro Ultra Master Agent

NOVEMBER 2017

“I am thankful for all the support we have received from Ultra Mobile. Since 2013 Ultra Mobile has been one of the most reliable partners that I ever had.”

Caminito Fond-Rose Wireless Repair Miami, FL

“I’m thankful to God, my family, friends and employees.”

Nick and Teresa A2Z Wireless Jersey City, NJ

“We are thankful that we chose the wireless industry for a career.

There’s never a dull moment and we thrive on the edge of technology!”

Sean Reid ATI Ultra Master Agent

“Thank you, Ultra Mobile. Because of the great success I had selling your plans, I changed my barbershop into a wireless store to better serve my Central American and Haitian communities.”

Norbert Aux Doigts D’or Inc. North Lauderdale, FL

“I’m thankful business is starting to pick up in the area and looking forward to a nice check in January from the ‘All About the Ba$e’ incentive!”

Jose York Wireless Los Angeles, CA

Happy Thanksgiving from the entire Ultra Mobile family!

A C T I V A T E B Y U LT R A M O B I L E

U LT R A C L A S S I C

spiffs

UNL FULL OCK SPIF INST F A MUL NTLY WI T TI-M ONT H H!

50 Spiff!

For Activating Plans the $49 Plan $15 spiff for new activations, plus earn an additional $15 spiff after the second month recharge, and an additional $20 spiff after the third month recharge.

30 Spiff!

For Activating the $23, $29 & $39 Plans $15 spiff for new activations, plus earn an additional $10 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.

15 Spiff!

For Activating the $19 Plan $5 spiff for new activations, plus earn an additional $5 spiff after the second month recharge, and an additional $5 spiff after the third month recharge.

$

$

$

UNLOCK FULL SPIFF INSTANTLY WITH MULTI-MONTH!

Now you can earn your entire threemonth spiff in a single activation when you sign your customers up for any plan with multimonth! And that’s in addition to your 8.5% Airtime margin. Earn more with multi-month!

AVAILABLE VIA ALL 3 TSPS!

Earn your instant spiff with epay, IAS and T-Cetra on all multi-month and single-month activations.

EARN UP TO 6% LIFETIME RESIDUAL:

Retailer Residual is 3% and an additional 3% if customer is put on Auto Recharge at time of activation—for a total of 6%. See Retailer Spiff FAQs on UltraAgents.com.

NOVEMBER 2017

& Earn Margins on All Ultra Flex Products!

Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex Family and Ultra Flex sales you make.

YOU'LL EARN

20

%

AIRTIME MARGINS OR

AUTO RECHARGE MARGINS

Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Spiffs FAQ now!

A C T I V A T E B Y U LT R A M O B I L E

PLAN SPOTLIGHT: $39

W H E N

YO U

B U Y

3

M O N T H S

Our recently upgraded $39 plan gives value-minded customers the best of both worlds: plenty of calling power with unlimited talk to 60+ international destinations plus a robust 6GB of high-speed data per month for their favorite apps, streaming and more. Plus, customers can enjoy TWICE the high-speed data—for a total of 12GB per month—when they buy three months with multi-month.

And now it’s even better with the addition of a $10 INTL Calling Credit, letting customers reach friends and family all over the globe!

39

$

/MO

H E R E ’ S W H AT ’ S I N C L U D E D :

+ 6GB High-Speed Data 12GB High-Speed Data With Multi-Month + Unlimited Nationwide and Global Text + $10 International Call Credit + $5 One-Time INTL Roaming Credit

NOVEMBER 2017

RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT CAN BE REACHED AT : 855-664-6638.

RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

CUSTOMER SERVICE : Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.

Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.

SOCIAL MEDIA :

THANKS!