Ultra Mobile Activate - May 2022

M AY 2 0 2 2 / /

ALL YOU NEED TO KNOW ABOUT THE

3G SHUTDOWN RETAILERS SHARE LIFE LESSONS FROM

SPECIAL SOCIAL MEDIA POSTS + GRAPHICS FOR MAY

GET ADDITIONAL ADD-A-LINE SUPPORT

ACTIVATE BY

THE

ON THE

3G

SHUTDOWN

EVERYTHING YOU AND YOUR CUSTOMERS NEED TO KNOW WHAT IS THE 3G SHUTDOWN?

T-Mobile has started rolling out their shut down of their 3G network as part of their commitment to advancing its network by focusing on the latest technology. As a result, more efforts will go towards improving network signal, providing better call quality indoors and increased coverage in remote areas.

HOW WILL IT AFFECT MY CUSTOMERS?

For most Ultra Mobile Customers, the network update will simply mean a better wireless experience. The only Customers who will be affected are the small group still using a 3G/UMTS, non-VoLTE supported device.

These Customers will fall back to 2G networks for service and likely experience slower speeds and overall poor service.

WHAT IS ULTRA DOING TO HELP?

Ultra has started notifying customers with old 3G devices to prepare them for the shutdown and make this transition as easy as possible. We’re directing Customers to visit Ultra Retailers to find a compatible device.

PG. 3

UPDATES TO THE RETAILER PORTAL In April, we launched a new popup in the Retailer Portal that identifies Customers using devices that will be affected. If you get this popup, let your Customer know there will be upcoming changes and that they should consider upgrading their new device.

HOW CAN I SERVICE AFFECTED CUSTOMERS?

Ensure new Customers activate on compatible devices. There’s no better time to show them your inventory or consider offering a device bundle at your store. Remind Customers that they can use their tax savings on newer technology and have a better overall experience on Ultra. A win-win for everyone.

Ultra will continue to keep you up to date on the best ways to serve your Customers during this time. We hope you’re as excited for better quality and network advancements as we are!

For more information or help troubleshooting during this transition, check out our FAQs here.

Life Lesson from

ACTIVATE BY

Mom

ULTRA RETAILERS AND FIELD TEAM SHARE WHAT THEIR MOTHERS HAVE TAUGHT THEM AND WHICH SKILLS THEY STILL USE TODAY. Robert Tilton Ultra Account Executive Mahwah, NJ What is the one thing/skill that your mom taught you that you still use in your life today?

My mom taught me that it’s okay to wear my emotions on my sleeve and to love unconditionally. Also to go through life without regrets.

She has been gone for over 3 years and not a day goes by that I don’t think about her in some way. She was my hero. She fought cancer for 27 years and you would never know her fight if you talked to her. She was an absolute warrior, always positive.

Victor Tomlinson Quickfix Electronics Bronx, NY What is the one thing/skill that your mom taught you that you still use in your life today?

I learned the love of cooking from my mother. From Jamaican (our home country) to American, Italian. I love to cook them all.

Anything else you’d like to share?

We appreciate all of the support from Ultra Mobile.

PG. 5

Alduais Rafeek Gunhill Wireless & More Bronx, NY What is the one thing/skill that your mom taught you that you still use in your life today?

My mother (who is back in our country of Yemen) taught me my love of family & close friends.

Adriana Jimenez Paramount Mobile Houston, TX What is the one thing/skill that your mom taught you that you still use in your life today?

My mom taught me before anything else to always make sure to provide the best for my children in every way.

Anything else you’d like to share?

Happy Mother’s Day to my mom and all the moms out there!

Andrea McFarlane Quickfix Electronics Bronx, NY What is the one thing/skill that your mom taught you that you still use in your life today?

I learned the love of cooking from my mother. From Jamaican (our home country) to American, Italian. I love to cook them all.

Anything else you’d like to share?

We appreciate all of the support from Ultra Mobile.

Xiomara Gonzalez KJ Electronics Los Angeles, CA What is the one thing/skill that your mom taught you that you still use in your life today?

Family is always first and to always take care of my family.

Anything else you’d like to share?

As a mom-to-be of a little girl, I plan to teach her family values.

ACTIVATE BY

Eddy Lee Power The Mobile People Jackson Heights, NY

Elmer Gonzalez Sr. Ultra Mobile Acc Chicago, IL

What is the one thing/skill that your mom taught you that you still use in your life today?

My mom taught me to take pride in my family and my community.

At home, I focus on my family. At work, I focus on our community.

I take great pride in both.

What is the one thin mom taught you tha your life today?

My mom taught me t kind to others. I saw around her who were expecting anything b in the same manner.

Anything else you’d like to share?

Happy Mother’s Day to all the moms out there.

Henry Li One 2 Free Wireless Inc. Flushing, NY What is the one thing/skill that your mom taught you that you still use in your life today?

Don’t do things against our morals. She also taught me how to cook Korean food. She also said to be a happy guy.

Omar Hoyos Flash Fix Elmhurst, NY

John Reid Ultra Mobile Accoun Troy, IL

What is the one thing/skill that your mom taught you that you still use in your life today?

My mom always instilled remembering my worth and being consistent with my manners, actions and interactions with all of the people in my life.

What is the one thin mom taught you tha your life today?

To be resilient. No m happens in life, some To keep fighting and

Anything else you’d like to share?

Happy Mother’s Day to all of the wonderful Moms out there.

Naiem Abdulla Smart Cellular and Repair Phoenix, AZ What is the one thing/skill that your mom taught you that you still use in your life today?

What my mother taught me growing up was cooking various family recipes that I still cook for my family to this day.

PG. 7

count Executive

ng/skill that your at you still use in

to always be her help those e in need without back. I live my life

Chong Ior Ultra Mobile Account Executive St. Paul, MN What is the one thing/skill that your mom taught you that you still use in your life today?

My mother taught me that if you take your pants and lay them flat and then wrap the waist around your neck that if it goes around, the pants will fit you.

Alejandra Vergara Ultra Mobile Account Executive Chicago, IL What is the one thing/skill that your mom taught you that you still use in your life today?

My mother taught me that there is always a solution for everything and to always have a good sense of humor. I love my mom!

nt Executive

ng/skill that your at you still use in

matter what eone relies on you. d get back up.

Jabbar Mohd Millennium Communications Dallas, TX What is the one thing/skill that your mom taught you that you still use in your life today?

My mom taught me to always be helpful and try to help those in need and to always be truthful and honest.

Kaylee S. ABC Wireless Hammond, IN What is the one thing/skill that your mom taught you that you still use in your life today?

Be resilient. No ifs, ands, or buts! Your family will always need you.

Anything else you’d like to share?

I appreciate the extended assistance I receive from our AE Jessen!

ACTIVATE BY

GET MORE

e n i L Add -a

ULTRA RESOURCES TO HELP YOU SELL MORE Want to sell more, earn more and help your Customers get the best deal on our Unlimited Plan? We thought so! This month, Ultra’s been hard at work providing additional resources to help make it as easy as possible for you to add more Add-a-Line Customers to your base. Check out what Ultra HQ has been cooking up:

For additional info, go to ultramobile.com/add-a-line The Add-a-Line landing page is officially live! This webpage is a great resource to show Customers how Add-a-Line works or to check in on the plan details for yourself.

To bring in more potential Add-a-Line Customers Our newest Add-a-Line banner can be hung indoors and outdoors in order to inform Customers about the offer and incentivize them to ask you, our amazing Retailers, how to save more.

To make it easier to activate new Add-a-Line Customers, get an Add-a-Line tearpad Our new Add-a-Line tearpad makes adding additional lines to Ultra easier.

With the dedicated space on the page, Customers can easily capture the info necessary to port-in secondary line contacts, and making it easier on you to convert these Customers.

If you have any additional Add-a-Line questions or concerns, don’t hesitate to let your Account Executive know or contact Retailer Support at 855-664-6638.

PG. 9

TAG, You’ve been connecting with Customers using our social media posts and graphics. You’ve been building up your online presence with our Google My Business Guide.

Now, it’s time to be rewarded for all of your hard work on social media! Tag @ultramobile in one of your posts on Facebook or Instagram or @ultra_mobile on Twitter and you might just win a $100 Gift Card.

HOW TO WIN!

Tag us on social media @ultramobile on Facebook or Instagram or @ultra_mobile on Twitter and email a screenshot of your post to retailertrivia@ultra.me

by May 15. All entries will be put in a random drawing for a $100 Gift Card.

MUST INCLUDE TO WIN: Name Business Name City, State Ultra Retailer Code When you started selling Ultra

OUR ADD-A-LINE TRIVIA WINNER IS IN!

Thanks to all who answered out Add-a-Line trivia last month. Congrats to Claudia Orozco from MultiCell Chandler in Chandler, AZ! Your $100 gift card is on its way.

ANSWER KEY (from last issue) 1 ) $97/mo 2 ) 10 3 ) $5

ACTIVATE BY

WITH CUSTOMERS

FREE SOCIAL POSTS FOR MAY

May is full of special opportunities to connect with Customers using social media. Social media is one of the best ways you can reach existing and new Customers, so we created these special graphics + captions to reach out to your Customers all month. All you have to do is share them.

INCREASE YOUR SALES

WITH OUR

GOOGLE MY BUSINESS GUIDE

Need help setting up your Google My Business Profile? Is your account ready to go but you’re not sure what to do next? Or maybe you want to optimize your current account?

Our guide can help you make the most of this important feature to reach more Customers and increase traffic to your stores! Plus, the free images in our guide make it even easier for more Customers to find you.

CLICK HERE TO ACCESS YOUR FREE SOCIAL GRAPHICS!

If you have any questions, reach out to us at ultrasocial@ultra.me and we’ll be happy to help.

PG. 11

Our retailer compenSation PROGRAM

Our Compensation Program gives you higher upfront spiffs—paid INSTANTLY! On top of that, we’ve supercharged our industry-leading residuals and Airtime Margins ON ALL PLANS! We’re excited to offer you even better Compensation to help you build your Customer Base and earn even more!

F O R A L L U LT R A 1 , 3 , 6 & 1 2 M O N T H P L A N S MONTH 1

MONTH 2

MONTH 3

MONTH 4

TOTA L

SPIFF*

42.5%

32.5%

32.5%

42.5%

150%

A I RTI M E

7. 5 %

7. 5 %

7. 5 %

7. 5 %

30%

TOTA L

50%

40%

40%

50%

180%

*Spi( paid on Base MRC and Airtime paid on actual plan charge

BASE MRC

250MB 5G • 4G LTE

15

$

/MO

2GB

3GB

5 G • 4G LTE

19

6GB

5G • 4G LTE

$

5 G • 4 G LT E

24

$

/MO

/MO

15GB

5 G • 4 G LT E

29 39 $

$

/MO

/MO

UNLIMITED UNLIMITED+ 5 G • 4 G LT E First 40GB

49

$

/MO

R E S I D UA L T I E R S * * <100 in base and/or <70 2MR

3%*

100-499 Base/70%+ 2MR

5%

500-999 Base/70%+ 2MR

7.5%

>1000 Base/70%+ 2MR

10%

**Minimum of 3 activations per month required across all tiers

CLICK HERE to view our Retailer Comp FAQs now for more details!

5G • 4G LTE First 60GB

59

$

/MO

!

retailer support Ultra Mobile will never call or message you asking for your Username or Password. Do Not Give Unknown Callers Access to Your Computer. Please let your Master Agent know if you have received any suspicious calls.

RETAILER SUPPORT

ULTRA MOBILE CARE TEAM

855.664.6638

888.777.0446

ENGLISH / SPANISH (PRESS 2) / CHINESE (PRESS 3) Retailer support hours: 6:00a - 6:00p PST / 9:00a - 9:00p EST

Please share our Care Team number with your Customers should they wish to speak with a Care Representative who can provide account support.

Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist Customers directly on UltraAgents.com via the‘Manage Subscribers’ tab.

PG. 13

Thank You