Ultra Mobile Retailer Activate - March 2022

MARCH 2022 //

OUR BRAN D TE A M SH A R E S

W HAT T HE Y LOVE MOST

A BO UT ULTRA MOBILE

+ +

Our Retailers give their tips for selling Add-a-Line Tell us what you want to know most about Add-a-Line

E ARN A

50 BONUS INCENTIVE

$

PAGE 4

ACTIVATE BY

ultr a-ama z ing add-a-l ine

UNLIMITED

24

for $

/MO

WITH ADD-A-LINE

With Add-a-Line, Customers get the best deal ever on our Unlimited Plan for only $24/month. Here’s how it works, how to sell it, and how to earn more with it. Don’t forget, you could earn an extra $50 bonus incentive! Details on page 4.

HOW IT WORKS

1 LINE

Unlimited 1-Month Plan

$49/mo

2 LINES

Unlimited 1-Month Plan $24/mo

Total: $73/mo

SAVE $25

PG. 3

WHAT IS I T? Add-a-Line provides our best offering ever on the Unlimited Plan–Unlimited Data for $24/month.

A D D - A - L I N E I S AVA I L A B L E E X C L U S I V E LY T O O U R U LT R A I N D E P E N D E N T W I R E L E S S R E TA I L E R S .

H OW DOES I T WORK ?

Customers on the Unlimited 1-Month Plan can add up to 4 additional lines of the Unlimited 1-Month Plan for just $24/mo each–that’s almost half off!

Click here for more details and FAQs

E A C H P L A N I N C LU D E S

• 40GB of 5G • 4G LTE Data • Free 5G • Free Mobile Hotspot up to 10GB • Free Unlimited Talk to 80+ International Destinations • $5 International Call Credit Per Month • $5 One-Time International Roaming Credit

3 LINES

4 LINES

5 LINES

Total: $97/mo

Total: $121/mo

Total: $145/mo

Unlimited 1-Month Plan $24/mo

SAVE $50

Unlimited 1-Month Plan $24/mo

SAVE $75

Unlimited 1-Month Plan $24/mo

SAVE $100

ACTIVATE BY

Earn a Pot O’ Gold in March! $50 B ONU S I NC E NT IV E

You don’t need to find a rainbow to get a pot o’ gold. Right now, you could earn a $50 Bonus Incentive for any eligible Add-a-Line, Unlimited and Unlimited+ activations.

E LIG I BL E FO R : • Any New (activation or Port-In) on an Unlimited, Unlimited+, or Add-a-Line plan (can be single or multi-month) • Must complete 3MR (Customer is active for >90 days), Customers that deact before this will not be paid out

Click here for more details

PG. 5

ACTIVATE BY

learn more about the

brand team W E ’ R E G O I N G B E H I N D -T H E - S C E N E S O F AC T I VAT E TO H I G H L I G H T S O M E O F O U R U LT R A B R A N D T E A M M E M B E R S

Every month, our team works hard to bring you the latest issue of Activate, which is why we wanted to highlight some of the special, hard-working members of our Ultra Mobile team. This month, we asked our Brand Team to tell us what they love most about Activate, Ultra Mobile and working with Retailers like you!

PG. 7

AUSTIN SUT TON B RAND D I RECTOR, IN DEP END E NT WI RE LE SS

How long he’s been at Ultra: Six weeks!

What is your favorite part about working on Activate?

Activate is a great tool, and I love that there is a good balance between company updates and cultural elements that are relevant. It makes it more like a newsletter rather than just a readout, bulleted list.

What do you love about working with the Retailers?

I respect and admire the hard work and hustle that the Retailers have to own their own business and serve their Customers and local communities.

What makes Ultra Mobile so special as a company?

Ultra is making connections happen! From local day-to-day interactions that we have with our Retailers, community, and own hustles, to connecting families across the world.

That connection is powerful and fundamental to who we are as a company and collective.

cHeLSeA SullinS BRAND MANAG ER

How long she’s been at Ultra: 2.5 years What is your favorite part about working on Activate?

Hearing stories from the Retailers and specifically hearing about why they love selling Ultra Mobile.

What do you love about working with the Retailers?

It is great to hear feedback and other stories from our Retailers so that we can understand how to best support their businesses.

What makes Ultra Mobile so special as a company?

The company culture at Ultra is so unique from other companies I’ve worked for. They really look after their employees, Retailers and Customers as if they were family.

ACTIVATE BY

EliSE Law

S E N IOR B RAND D I RE CTO R

How long she’s been at Ultra: One year What is your favorite part about working on Activate?

Being able to show our IW Retailers how much we care about them and are here to support!

What do you love about working with the Retailers?

Our Retailers are such unique, diverse humans and businesspeople. It’s a pleasure to be a part of their lives and businesses as we help each other grow.

What makes Ultra Mobile so special as a company?

Our people and our values. We truly care about our employees, Retailers and partners.

JAYSON HUO

B RAN D MARK E TI NG

How long he’s been at Ultra: 10 months What is your favorite part about working on Activate?

Being able to peek into our Retailers’ unique life, which makes me feel a connection to them.

COORD I NATOR

What do you love about working with the Retailers?

Seeing their success stories or family stories is the best part! Our Retailers also have some great ideas and suggestions.

What makes Ultra Mobile so special as a company?

Ultra is like a family. I always feel supported and the energy is very uplifting.

PG. 9

Jennifer cHIN

How long she’s been at Ultra: 3.5 years What is your favorite part about working on Activate?

It’s fun to think of new ideas every month.

BRAND MANAG ER

What do you love about working with the Retailers?

For Activate, I love reading the Retailers responses each month! My favorite responses are always during Mother’s and Father’s Day. They always bring a smile to my face.

What makes Ultra Mobile so special as a company?

It’s definitely the people. Everyone’s really nice and collaborative and makes it fun to be a part of.

ACTIVATE BY

RetailerS Tell All About Add-a-Line Last month, we announced Ultra’s newest offering, Add-a-Line. This month, we asked what you really think about Add-a-Line and how to make the most of this Ultra-amazing deal on the Unlimited Plan.

Retailer Name: Alejandro Rivera Store Name: Rivera’s Western Wear City, State: Milwaukee, WI What do you think about Ultra’s new offering Add-a-Line?

Now with this AAL, Customers can benefit and it is another great product to compete with other carriers.

What are your tips for selling Add-a-Line?

Ask customers if they want to save money!

Anything else you want to share with Ultra Mobile or your fellow Retailers?

Love the support from my Ultra Rep and MA.

Retailer Name: Muhammad Imran Store Name: Sam Computers City, State: Austin, TX What do you think about Ultra’s new offering Add-a-Line?

It’s a great plan, we can finally compete better. Before, Customers would go with Simple or Metro but now we can offer AAL with Ultra instead.

What are your tips for selling Add-a-Line?

Offer plans to family members, ask qualifying questions and always explain benefits.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

No, plans are a great offer and are appealing to families.

PG. 11

Retailer Name: Ben Thao Store Name: Any Phones City, State: Saint Paul, MN What do you think about Ultra’s new offering Add-a-Line?

Great addition to already great plans.

What are your tips for selling Add-a-Line?

Pre-bundle in two lines instead of offering one line and adding a second.

Retailer Name: Luqman Ladha Store Name: Gadget Haus + City, State: Houston, TX What do you think about Ultra’s new offering Add-a-Line?

Been waiting for it and it’s amazing!

What are your tips for selling Add-a-Line?

Families with more than one line are the best to be selling multi-lines, too.

Retailer Name: Johnny Kanjirathingal Store Name: MobileMax Wireless City, State: Pearland, TX What do you think about Ultra’s new offering Add-a-Line?

It’s great that Ultra launched Add-a-Line. It’s been long awaited.

What are your tips for selling Add-a-Line?

Add-a-Line sells itself. Customers come in looking for something affordable for the whole family. Ultra Mobile is already dependable and now we can offer Add-a-Line option.

Retailer Name: Lhakpa Tsering Store Name: NRTS City, State: Jackson Heights, NY What do you think about Ultra’s new offering Add-a-Line?

Great idea. Will take some time to sink in.

What are your tips for selling Add-a-Line?

Look for young families or unhappy family plan Customers of other carriers.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

We appreciate the support.

ACTIVATE BY

Retailer Name: Jawaid Shaikh Store Name: Cell Bell City, State: Jackson Heights, NY What do you think about Ultra’s new offering Add-a-Line?

Very good. Will take some time for acceptance. Hopefully, the future holds more than one existing Ultra Mobile line that can be added to the AAL. What are your tips for selling Add-a-Line?

Target younger families & we always try to ask Customers if they are happy with their current wireless situation.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

Give it time. Simple Mobile went through the same growing pains.

Retailer Name: Naomi Rivas Store Name: Pineapple Wireless City, State: Jackson Heights, NY What do you think about Ultra’s new offering Add-a-Line?

It will take time. Customers are beginning to talk about it. It’s a great idea.

What are your tips for selling Add-a-Line?

We look at families that are starting to add their kids to their account.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

We appreciate everyone’s efforts.

Retailer Name: Dhaval Parekh Store Name: Simha Trading inc.

City, State: Round Lake, IL What do you think about Ultra’s new offering Add-a-Line?

Add-a-Line plans are great! Customers are able to get tons of data and still save a lot of money with these plans.

What are your tips for selling Add-a-Line?

Just mentioning the $24 price point gets people motivated. The ability to save $50 or more per month when compared to other companies is a no brainer. You just have to know the savings and inform the customer. Super easy to sell!

Anything else you want to share with Ultra Mobile or your fellow Retailers?

Go Ultra!

PG. 13

Retailer Name: Mingmar Tsering Store Name: Tibet Mobile City, State: Jackson Heights, NY What do you think about Ultra’s new offering Add-a-Line?

I like it. Tough start; but momentum will gain.

What are your tips for selling Add-a-Line?

Young families mostly or families adding grandparents, etc.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

Stay the course. Some enhancements would help, like adding more existing Customers.

Retailer Name: Tony Baradhi Store Name: Quality Telecard City, State: Paterson, NJ What do you think about Ultra’s new offering Add-a-Line?

It’s a beautiful plan, that’s what Customers were waiting for.

What are your tips for selling Add-a-Line?

Customers love discounts, so with Add-a-Line they’re saving money and getting the same unlimited data and features.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

They should have made this Add-a-Line sooner and keep up the good work.

Retailer Name: Tamman Ahad Store Name: Taka Inc City, State: Hamtramck, MI What do you think about Ultra’s new offering Add-a-Line?

Great opportunity to bridge families who are stuck paying separate bills per plan. Now, Ultra has given them a chance to save on some serious money!

What are your tips for selling Add-a-Line?

Qualifying the Customer, and making sure they will be taking advantage of the all of the features.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

Remain vigilant. Continue to send up new opportunities in the market to your Account Executive, and watch Ultra change the game!

ACTIVATE BY

WIN A CH ANCE AT $ 100 FOR SHARING FEEDBACK ON ACTIVATE

A D D -A- L I N E P O P Q U I Z A N S W E R S A R E I N !

Thanks to all who participated in our Add-a-Line Pop Quiz last month.

Congrats to Michael Niedzialkowski of Polexport Inc in Chicago, IL! Your $100 gift card is on its way.

PG. 15

We want to hear what YOU want to see in Activate! Just send in your answers to the questions below to be entered into a random drawing for $100. We appreciate your contributions to helping us make Activate an Ultra-helpful resource for you. The mic is yours!

1. What do you want to see more in Activate?

2. What stories have you seen in the past that you enjoyed?

3. What’s your favorite part of Activate?

4. What’s your least favorite?

! HOW TO WIN Click here to submit your answers

by March 15th. All entries will be put in a random drawing for a $100 Gift Card.

MUST INCLUDE TO WIN: • • • • •

YOUR NAME BUSINESS NAME CITY, STATE ULTRA RETAILER CODE WHEN YOU STARTED SELLING ULTRA

A N S W E R S F R O M L AST M O N T H ’ S P O P Q U I Z : 1. FALSE

2. 4

3. $145

4. VARIOUS ANSWERS

ACTIVATE BY

Springtime Social poSTS FREE S OCIA L POSTS F O R M A R CH

Spring is in the air—and so are our new social posts. Don’t miss the opportunity to connect with your Customers using these social media resources and teach them all about Add-a-Line. Social media is one of the best ways you can reach existing and new Customers, so we created these two special graphics + captions to reach out to your Customers all throughout March. All you have to do is post!

W E ’ R E H E R E TO H ELP!

If you have any questions, reach out to us at ultrasocial@ultra.me and we’ll be happy to help.

I N C R E AS E YOU R SALES W ITH OUR NE W GOOGLE MY BUSINE SS GUIDE

Need help setting up your Google My Business Profile? Is your account ready to go but you’re not sure what to do next? Or maybe you want to optimize your current account? Our new guide can help you make the most of this important feature to reach more Customers and increase traffic to your stores! Plus, the free images in our guide make it even easier for more Customers to find you.

Click here to access your free social graphics!

PG. 17

ST. PAT RIC K’S DAY PO ST Caption: Happy St. Patrick’s Day from [BUSINESS NAME]! In honor of the holiday, here’s a traditional Irish blessing: “May your troubles be less and your blessings be more. And nothing but happiness come through your door.”

DOWNLOAD

FIRST DAY O F S PRING P OST Caption: Today is the first day of spring. At [BUSINESS NAME] we’re looking forward to warmer weather. What are you looking forward to this spring? Tell us in the comments below!

DOWNLOAD

ACTIVATE BY

Our retailer compenSation PROGRAM

Our Compensation Program gives you higher upfront spiffs—paid INSTANTLY! On top of that, we’ve supercharged our industry-leading residuals and Airtime Margins ON ALL PLANS! We’re excited to offer you even better Compensation to help you build your Customer Base and earn even more!

F O R A L L U LT R A 1 , 3 , 6 & 1 2 M O N T H P L A N S MONTH 1

MONTH 2

MONTH 3

MONTH 4

TOTA L

SPIFF*

42.5%

32.5%

32.5%

42.5%

150%

A I RTI M E

7. 5 %

7. 5 %

7. 5 %

7. 5 %

30%

TOTA L

50%

40%

40%

50%

180%

*Spiff paid on Base MRC and Airtime paid on actual plan charge

BASE MRC

250MB 5G • 4 G LTE

15

$

/MO

2GB

3GB

5G • 4G LTE

19

6GB

5G • 4G LTE

$

5 G • 4 G LT E

24

$

/MO

/MO

15GB

5 G • 4 G LT E

29 39 $

$

/MO

UNLIMITED UNLIMITED+ 5 G • 4 G LT E First 40GB

49

$

/MO

/MO

R E S I D UA L T I E R S * * <100 in base and/or <70 2MR

3%*

100-499 Base/70%+ 2MR

5%

500-999 Base/70%+ 2MR

7.5%

>1000 Base/70%+ 2MR

10%

**Minimum of 3 activations per month required across all tiers

CLICK HERE to view our Retailer Comp FAQs now for more details!

5G • 4G LTE First 60GB

59

$

/MO

PG. 19

!

ReTAILeR SUPPORT Ultra Mobile is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist Customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT

ULTRA MOBILE CUSTOMER CARE TEAM

855.664.6638

888.777.0446

ENGLISH / SPANISH (PRESS 2) / CHINESE (PRESS 3) Retailer support hours: 6:00a - 6:00p PST / 9:00a - 9:00p EST

Please share our Customer Care Team number with your Customers should they wish to speak with a Care Representative who can provide account support.

PG. 20

Thank You!