Activate April 2020

AC T I VAT E A P R I L 2 0 2 0 / / B Y U LT R A M O B I L E

WE ’RE WITH YOU

KEEPING YOUR CUSTOMERS CONNECTED WHEN IT MATTERS MOST FREE 4G LTE! FREE INTL CALL CREDIT!

BIGGER BONUSES

ON AUTO-RECHARGES, MULTI-MONTH & MORE!

IT RUNS IN THE FAMILY

FAMILY-OWNED ULTRA RETAILERS

THE NEW $39 PLAN TRIPLE THE DATA!

HOW TO STAY CONNECTED TO CUSTOMERS

IF YOUR STORE IS CLOSED

MORE INTERNATIONAL MINUTES FOR $10/MO

WITH THE NEW uTALK ADD-ON

WE ’R E W I T H YO U Recent global events have thrown the world into an unprecedented moment of uncertainty affecting our families, businesses, communities and way of life. We want to assure you that we at Ultra Mobile will continue to support our Retailers and Customers during these times of uncertainty.

Here’s how we’re doing it:

WE’RE GIVING CUSTOMERS FREE DATA Right now, reliable communication is of utmost importance and we want to help our Customers. That’s why we’re giving Customers FREE 4G LTE add-ons from now through 5/14/20. All Customers on Single-Month and Multi-Month Plans will receive free 4G LTE data except those who already have unlimited data.

Instructions for Customers To Get Free 4G LTE • Download or update to the most recent version of the Ultra Mobile app. If you don’t know your password click “Send Password to My Device” from the Ultra app home screen.

• From the home screen select the + button next to 4G LTE Data • Add a 3GB add-on for free (1GB add-ons are not free) • You may only add one 3GB add-on at a time. 95% of the data add-on must be used before you can add an additional 3GB add-on. Add up to fifteen 3GB add-ons during your 30 day plan cycle.

• If you switch to a lower data plan, you will not be able to get free 3GB add-ons Full details and additional instructions here: ultramobile.com/freedata

CUSTOMERS GET $5 INTL CALL CREDIT FREE In our effort to help keep Customers in touch with friends and loved ones worldwide, we’re giving $5 International Call Credit to all new Multi-Month Plan Customers and Single-Month Unlimited Customers.

Customers have already been notified and the credit has been automatically applied to their account.

Reminder: How to Dial International Numbers Dial 011 + country code + phone number to call internationally everywhere outside the North American Numbering Plan (NANP).

If you are calling countries within the NANP (Canada, US Territories, and most of the Caribbean), just dial the 10 digit international number as you would for a regular domestic phone call.

No access numbers needed here – Ultra Mobile allows for International Direct Dialing!

A LT E R N AT E RECHARGE METHODS Customers will be looking for ways to Recharge their plan and stay connected. Here are a few easy ways your Customers can keep their service running:

3 Ways Customers Can Recharge Their Plans • By texting MENU to 6700 • By logging into account management at my.ultramobile.com • By downloading the Ultra Mobile app from the App Store or Google Play and logging in. If you don’t know your password click “Send Password to My Device” from the Ultra app home screen.

R E TA I L E R I N C E N T I V E Earn a $5 Bonus for Auto-Recharges Ultra Retailers can earn a $5 bonus for every New or Current incremental Ultra Customer placed on AR and an ADDITIONAL 5% AR Margin during the incentive period.

See Retailer FAQs for full details.

BIGGER BONUSES F O R M U LT I - M O N T H UPGRADES We understand that this time may provide challenges for some stores. That’s why we want to reward you for keeping Customers connected to their most essential technology. Moving onto a Multi-Month plan ensures that Customers get the lowest possible price for a longer plan period, keeping them connected and temporarily eliminating a monthly bill. Here are the rewards for Multi-Month upgrades:

R E TA I L E R I N C E N T I V E Earn up to $30 on Multi-Month Upgrades •

$10 Bonus: Single-Month to 3-Month Plan

•

$20 Bonus: Single-Month to 6-Month Plan (and New 6-Month Plan Customers)

•

$30 Bonus: Single-Month to 12-Month Plan (and New 12-Month Plan Customers) See Retailer FAQs for full details.

How to Stay Connected with Customers with Customers If Your Store is Closed The rapid spread of COVID-19 has affected every life and business around the world. Our priority is doing whatever we can to help you stay in business, and keep your Customers connected. Here are a few tips to help you stay close with your Customers during this challenging time.

Provide Solutions For Your Customers Your Customers may be worried about the interruption of their service.

Communicate to your Customers that there are several ways they can keep their service running: 3 Ways Customers Can Recharge Their Plans • By texting MENU to 6700 • By logging into account management at my.ultramobile.com • By downloading the Ultra Mobile app from the App Store or Google Play and logging in. If you don’t know your password click “Send Password to My Device” from the Ultra app home screen.

Tip: The app is the easiest way for Customers to Recharge their plan, add-on their free data, and more!

Forward Calls From Work To Home Did you know the calls going to your store phone number can be redirected to your personal number? Use a Call Forwarding Service like Grasshopper to have your phone calls redirected and be able to work from home. Your Customers trying to reach you will appreciate it! You can also schedule an on-call Employee for each day. Post their phone number to the window so you can share the responsibility of helping customers by phone.

Keep In Touch With Your Team Create a group message with your Employees so you can stay in touch as things can change quickly. Discuss what messaging service (for example, WhatsApp) to use and communicate regularly with Employees regarding any changes to your operations.

Connect with Customers Online Now is a great time to update your store’s social media pages so you can keep in contact with Customers and reassure them you’re there to help with their wireless needs. You can also use your store’s social media pages to sell merchandise by posting pictures online and shipping the products. The Customers who need it will appreciate it.

Complete Tasks That Usually Fall to the Wayside If you find yourself with extra time in your store, now is a perfect time to do the tasks you have been meaning to get to. Try organizing your merchandise or cleaning and tidying your store to make for a better Customer experience. Make the most of this time to position your business for success when things return to normal.

Utilize Your Retail Space Even though your store is closed, try to utilize the window to direct Customers to account management (see tip above) with signs. You can also use this space to provide your contact info for assistance, as well as on your store’s social media pages.

Help Customers find you with this customized template to put in your store window on the following page.

AUTHORIZED RETAILER

WE’LL BE BACK SOON! 3 WAYS TO RECHARGE YOUR ULTRA SERVICE Text MENU to 6700 or Log into Account Management My.ultramobile.com or Download the Ultra Mobile app and log in. If you don’t know your password click “Send Password to my Device” from the Ultra app home screen.

For more help contact:

NEW

39

$

/MO

15 GB P l a n

More Data Than Ever There are a few reasons why the new $39 Plan is an excellent choice for your Customers. Customers can now enjoy 15GB of 4G LTE per month, an excellent option for Customers who may be working from home and need additional data.

On top of Unlimited Nationwide Talk & Global Text to our 80+ destinations, this plan includes Free Mobile Hotspot and comes with $5 of International Call Credit every month, great for checking in with friends and loved ones residing in countries that are not on the 80+ list. For a limited time, Customers can get this plan for only $35 a month after their first month when they sign-up for Auto-Recharge.

EXTE ND E D !

$30

SPIFF

EARN $25 ADDITIONAL TO YOUR $5 INSTANT SPIFF ON NEW ACTIVATIONS & PORT INS

SEE RETAILER FAQS FOR FULL DETAILS.

S TAY C O N N E C T E D W I T H

THE NEW

$10

ADD-ON 250

500 Argentina ● Costa Rica ● Laos Nigeria

1250

BONUS MINUTES

Bangladesh Cambodia Pakistan Telenor Mobile + ZONG Mobile

Vietnam

● Plus UNLIMITED to Landline

BONUS MINUTES

Bolivia Dom. Republic ● Ecuador Egypt El Salvador Guatemala Honduras

BONUS MINUTES Kenya Philippines South Africa ● United Arab Emirates ● Uzbekistan Venezuela ●

EVEN MORE INTERNATIONAL MINUTES BEYOND THE 80+ Keeping your Customers connected to friends and family around the globe is more important than ever. With the new uTalk Add-On, Customers can enjoy up to 1,250 bonus minutes to 39 destinations worldwide for just $10 per month. Customers can add uTalk to any Single-Month or any Multi-Month plan and call up to 10 different phone numbers across an additional 39 INTL destinations. Check out our map below to see a full list of destinations included in uTalk. Customers can purchase uTalk by the month, or for the entire duration of their plan—the choice is up to them!

100 Algeria ● Belize Cameroon Eritrea Ethiopia Ghana

BONUS MINUTES Haiti Jamaica Nicaragua Senegal Tanzania Ukraine

50

BONUS MINUTES

Liberia Morocco ● Sierra Leone Somalia Uganda Zimbabwe

$5

BONUS WHEN CUSTOMERS SIGN-UP FOR uTALK See Retailer FAQs for full details

r E ta i L E r

P r o F i L E

Family Matters F a M i LY - o W N E D U Lt r a r E t a i L E r s It’s very important to have both a good work life and a good family life.

In honor of National Sibling Day on April 10th, this month we’re featuring Retailers that work side by side with their family.

Jimmy Luberisse

CDS Technology Delray Beach, FL Ultra Retailer Since 2016

Karim Nathoo Sky Mobile Lawrenceville, GA Ultra Retailer Since 2016

What do you enjoy about working with your family?

We get to share the highs and lows together which creates a strong bond.

How do you separate “work time” from “family time”?

I ensure that I maintain my schedule in order to have balance between work and family.

What advice would you give to new/ young wireless store owners?

Work hard, stay positive, and make sure you create excellent Customer relationships.

What do you enjoy about working with your family?

Even though sometimes it is really challenging to work with family, at the end the net result is very positive because we are all in it together. We are not tied to a rigid schedule and the business hours depend on our needs.

How do you separate “work time” from “family time”?

There is a thin line separating “work time” and “family time”, but we really enforce the policy of “holiday time”. Failing to do so can create a very big problem for any family member.

What advice would you give to new/young wireless store owners?

Be brave and accept any challenge, but don’t be afraid to fail. Learn from everything, and talk with your family about what you are learning everyday.

Sal Lopez

Wireless Toyz Phoenix, AZ Ultra Retailer Since 2014 What do you enjoy about working with your family?

Working with family allows us to spend more time together! It helps build a stronger bond with each other and that helps the business side grow stronger as well.

How do you separate “work time” from “family time”?

Separating work and family time is very important but can be hard at times. I have to remind myself when I leave the store I leave the day’s happenings behind. When I’m home, it’s all about my wife and kids.

How does your family help you deal with the challenges of Retail store ownership?

My family knows that owning a store is a

Jaime Medrano

Medrano Cellular Phoenix, AZ Ultra Retailer Since 2016

lot of work. They help support me in many ways. When special events come up they help set up, help make flyers, etc. On the weekends they dedicate time in the store with answering phones, cleaning, restocking merchandise. At the end of the day I have 100% support from them. I get encouragement, compliments, and lots of love!

What advice would you give to new/young wireless store owners?

My advice to a new store owner would be summed up in a few words: Patience, Faith, Strength. It will be hard work as well as challenging at times. I believe looking at the bigger picture and not on the “now”.

Doing that will help make that person reach their store goals with success!

What do you enjoy about working with your family?

What I enjoy most about working with my family is that I know that they care about making the store successful.

How do you separate “work time” from “family time”?

I separate work time and family time by keeping work at work.

How does your family help you deal with the challenges of Retail store ownership?

My family is always there to get me through the challenges of ownership by always being by my side.

What advice would you give to new/young wireless store owners?

Always put Customer service as your highest priority. This will produce life long Customers.

Carlos Sang & Andres Morales

MC Wireless Flushing, NY Ultra Retailer Since 2014

What do you enjoy about working with your family?

We have a good environment that makes me feel comfortable, and because of that I’m able to communicate with the Customers easily and efficiently.

How do you separate “work time” from “family time”?

Work time is separated when customers are present and we give our full attention to work, as well as when work related matters come up and must be dealt with.

How does your family help you deal with the challenges of Retail store ownership?

It helps to have family provide various tools to help close sales, like discounts or tips on communication with a customer.

What advice would you give to new/ young wireless store owners?

My advice to a new store owner would be summed up in a few words: Patience, Faith, Strength. It will be hard work as well as challenging at times. I believe looking at the bigger picture and not on the “now”.

Doing that will help make that person reach their store goals with success!

Vera & Janty Haddad ABC Choice Wireless Hammond, IN Ultra Retailer Since 2014

What do you enjoy about working with your family?

I enjoy working with my family because they are the people I trust more than anyone.

How do you separate “work time” from “family time”?

As a married couple, we have to separate work time and family time, because we are here to successfully run a business. Our family time is equally as important, because we need to be strong fundamentally in order to lead a business.

How does your family help you deal with the challenges of Retail store ownership?

My husband is always there to help calm me down, and shows me the importance of having compassion for our Customers.

What advice would you give to new/ young wireless store owners?

Be responsible, listen to your Customers, and do everything with care!

Clever Bonilla Bonilla’s Wireless Chicago, IL Ultra Retailer Since 2016

What do you enjoy about working with your family?

Working with my brother makes life easier. Having both trust and support are very important for the success of our business.

How do you separate “work time” from “family time”?

Each of us have our roles in our business. We respect each other’s time and decisions. When it’s family time we don’t mix work with family.

How does your family help you deal with the challenges of Retail store ownership?

As a small business we need each other, but also we give ourselves time off and support our family.

Mohammad Alam

Delta Mobile Chicago, IL Ultra Retailer Since 2015

What do you enjoy about working with your family?

It allows us to spend quality time together.

How do you separate “work time” from “family time”?

It takes a lot to leave work at work when you are your own boss. But over the years, we have made family time a priority and try our best to respect that boundary.

How does your family help you deal with the challenges of Retail store ownership?

They understand that this takes long hours and sometimes seven days a week. But we focus on the quality of time spent together to make up for the time spent in the shop.

L i m i t ed T i me O N L Y

Incentives E A R N

5 BONUS

$

When customers sign-up for uTALK.

30 SPIFF

$

Earn $25 additional to your $5 Instant Spiff on new Activations & Port Ins On New $39 Plan.

U P

T O

30

$

ON MULTI-MONTH UPGRADES More rewards for helping your Customers save with Multi-Month!

$10 BONUS Single-Month to 3-Month Plan

$20 BONUS

E A R N

A

5 BONUS

$

Ultra Retailers can earn a $5 bonus for every new or current incremental Ultra Customer placed on AR and an ADDITIONAL 5% AR margin during the incentive period.

Single-Month to 6-Month Plan (and New 6-Month Plan Customers)

$30 BONUS

SIngle-Month to 12-Month Plan (and New 12-Month Plan Customers)

S ee Retailer Comp FAQs for Details.

ULTRA MOBILE'S CLASSIC PLAN COMPENSATION PROGRAM As you know, we have always been an industry leader with paying strong residuals, helping to ensure our Retailers have recurring revenue with Ultra, we realized that it would help even more if we increased your share!

Ultra Single-Month

Ultra Mobile Retailers will now earn 15% residuals on new and existing customers in your base!* Yes, that is right; we are paying 5x more residuals than before.

C O M P E N S AT I O N P R O G R A M

RESIDUALS

INSTANT SPIFF

AIRTIME MARGIN

5

5%

FOR NEW AND EXISTING CUSTOMERS!

15%

2 -2 4 M O. FOR CL AS S IC 1 - MON TH 4 -2 4 M O. FOR CL AS S IC 3 - MO N TH 4 -2 4 M O. FOR E X IST IN G CU STO M ER S *

5x more

$

CLASSIC 1-MONTH PLAN

CLASSIC 1-MONTH PLAN REFILLS

15

10%

$

residuals residuals than than before. before.

3% FOR MONTHS 25+ 6% IF ON AUTO RECHARGE

CLASSIC 3-MONTH PLAN

CLASSIC 3-MONTH PLAN REFILLS

AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS!

See RETAILER COMP FAQs ULTRA MULTI-MONTH & FLEX PLANS Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Classic 1-Month and Classic C O M3-Month P E NActivations.

S AT I O N P R O G R A M

FO R DE TAI L S

*Paid based on tenure of account.

Multi-Month

YOU'LL EARN

20

%

AIRTIME MARGINS OR AUTO RECHARGE MARGINS

Our goal for the new Multi-Month Plans is to help Customers save more and help our valuable Retailers make more! Here we break down everything you need to know to get paid for growing that base.

Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.

Not getting the highest Airtime Margin? Reach out to your Ultra Master Agent for details. Retailer must be directly signed under an Approved Ultra Master Agent for RTR, who is directly under an Approved Ultra TSP. Click here to view our Retailer Comp FAQs now!

WHEN CUSTOMERS SIGN-UP FOR

RETAILER SUPPORT

Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist Customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT CAN BE REACHED AT :

855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

CUSTOMER SERVICE Please share our Customer Service number with Customers should they wish to speak with a Care Representative who can provide account support.

Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.