AC T I VAT E S E P T E M B E R 2 0 2 0 / / B Y U LT R A M O B I L E
Won’ t You
BE MY NEIGHBOR?
IN THIS ISSUE
HOW TO PROTECT YOUR BUSINESS FROM FLU SEASON
CONTEST
CAN YOU FIND ALL THE APPLES?
CELEBRATING HISPANIC ULTRA RETAILERS
NATIONAL GOOD NEIGHBOR DAY IS COMING UP
A C T I V A T E B Y U LT R A M O B I L E
Be
THE BEST NEIGHBOR You Can Be NATIONAL GOOD NEIGHBOR DAY IS ON SEPTEMBER 28
LEAD WITH KINDNESS It’s a simple suggestion that applies to much more in life than just being a good neighbor. A small compliment or asking someone how their family is doing can create a bond and break down barriers and make lasting Customer relationships.
2
COLLABORATE WITH NEIGHBORHOOD BUSINESS OWNERS When a fellow business owner in your neighborhood does well, it may attract more Customers to your store. Don’t be afraid to get to know and share ideas with fellow store owners in your neighborhood to make it the best it can be.
SEPTEMBER 2020
According to new research, the key to happiness is just next door. Creating a neighborly environment has been said to increase feelings of connectedness, support, and overall satisfaction with where we live. In celebration of National Good Neighbor Day, here are a few ways to keep building strong connections with the Customers you serve in your neighborhood.
SMALL FAVORS GO A LONG WAY One of the best perks of having friendly neighbors is providing small favors for one another. Going on a coffee run? Ask if your neighborhood manager wants anything. Taking something to the post office? See if they have anything that needs to be dropped off. Small favors increase feelings of satisfaction and build a sense of community. MEET THE PETS If you have pets, you’ve probably noticed if they get restless or squeamish around unknown people. Always ask if your neighbor would like an introduction. If they do, it may go a long way. You may even find a new pet sitter!
ASK FOR LOCAL RECOMMENDATIONS Find ways to support your local stores by asking for restaurant recommendations or services you might need for your business. Got any tips on how to save on delivery fees? Sharing tips and tricks are always a great way to help one another out and support your local community.
3
LISBETH VALERIA BRONX, NY
Are you doing anything special for Hispanic Heritage Month? We normally travel as a family to DR so our two daughters get the chance to visit their home country and experience their culture first hand. Due to COVID travel restrictions, we will look for a way to give them the experience virtually.
MARIA PALACIO
POMONA, CA
Is there anything you would like to share about your Heritage? Although I was born in the U.S. I do my best to learn something every day about my culture or family, from talking to my parents or reading up on Hispanic history and literature.
4
LIZBETH VEGA
HUNTINGTON PARK, CA Are you doing anything special for Hispanic Heritage Month? We are celebrating Mexican Independence Day and decorating the store! Is there anything you would like to share about your Heritage? My family is from Sinaloa, Mexico and I am the first woman in my family to have her own wireless business. I am proud to be of Mexican descent and I pass on that virtue to my kids.
JOSEPH CEPEDA
DANBURY, CT
Are you doing anything special for Hispanic Heritage Month? Normally on August 10 we celebrate our Independence Day with a big family dinner. Is there anything you would like to share about your Heritage? I am from Quito, Ecuador where there are at least 14 recognized languages spoken in the country. Spanish is the official language while 13 are indigenous.
ZACARIAS MURILLO NEW BRAUNFELS, TX
Are you doing anything special for Hispanic Heritage Month? My family will gather at my parents’ home and we listen to music, make Mexican dishes like birria and asada. We also tell stories of our past ancestors so younger generations don’t forget where they come from.
JOSE GUILLEN
PASADENA, CA
Are you doing anything special for Hispanic Heritage Month? Working on getting masks and lanyards with different countries’ flags to hand out with activations.
5
MANUEL CUEVAS DOVER, NJ
Is there anything you would like to share about your Heritage? I feel proud of being Hispanic and being Dominican. I love the fact I can help people with all their needs and always be there for them.
JOFFRE A. YANGUA
NEWARK, NJ
Is there anything you would like to share about your Heritage? I am so proud of being Latino. I feel proud of my community and my beliefs. Believe in yourself and fight for your dreams so you can become an inspiration to others and help them make their dream come true.
LIZ GOMEZ
CHICAGO, IL Are you doing anything special for Hispanic Heritage Month? I usually get together with family members for a big dinner. We will most likely have virtual meetings so that we can see each other but remain safe. Is there anything you would like to share about your Heritage? I’m very proud to be Latina! I belong to a great, hardworking, and caring family who have taught me to be a good person.
SURY GRANADOS
DANBURY, CT
Are you doing anything special for Hispanic Heritage Month? Our family gets together for Independence Day on September 15. Is there anything you would like to share about your Heritage? I am from Izabal, Guatemala. Not too many people know that Guatemala means “land of many trees”. 6
MARIA MYA
JOLIET, IL
Is there anything you would like to share about your Heritage? I’m a very proud Mexican! I enjoy the elders of my family who teach me all about the customs, and cuisine of my ancestors.
JOSE VILLAVICENCIO
HALLANDALE BEACH, FLORIDA Are you doing anything special for Hispanic Heritage Month? We celebrate Mexico’s independence, El Dia de la Independencia Mexicana. Is there anything you would like to share about your Heritage? Even though I was born here in the US, I’m very attached to the Hispanic culture. I am a child of a Cuban father and a Colombian mother.
VIRGINIA MORENO
CHICAGO, IL
Are you doing anything special for Hispanic Heritage Month? I’m teaching my daughters to be proud of our culture, how we contribute to society and never forget about our heritage. Is there anything you would like to share about your Heritage? I am from Mexico and I came to this country always being aware of being a good example, especially to my family.
CARLOS RODRIGUEZ HOUSTON, TX
Are you doing anything special for Hispanic Heritage Month? Cooking special meals to share with the family. Is there anything you would like to share about your Heritage? We are a proud people and celebrate our Heritage all throughout the year. 7
A C T I V A T E B Y U LT R A M O B I L E
STAY CONNECTED BEYOND THE 80+ WITH
ONLY $10 TO ADD ON! For only $10 a month, Customers can add uTalk to any Single-Month or any Multi-Month plan and call up to 10 different phone numbers across an additional 39 INTL destinations. Enjoy bonus minutes to Nigeria, Dominican Republic, Pakistan, Bangladesh, Haiti, and more! Customers can purchase uTalk by the month, or for the entire duration of their plan—the choice is up to them!
8
SEPTEMBER 2020
INCLUDES CALLING TO MOBILE & LANDLINE
1250 BONUS MINUTES Bangladesh Cambodia Pakistan
Argentina Costa Rica Laos Nigeria
Unlimited Telenor + Zong
Vietnam
250
BONUS MINUTES
Bolivia Dom. Republic Ecuador Egypt El Salvador Guatemala Honduras Kenya Philippines South Africa United Arab Emirates Uzbekistan Venezuela
500 BONUS MINUTES
100 Algeria Belize Cameroon Eritrea Ethiopia Ghana Haiti Jamaica Nicaragua Senegal Tanzania Ukraine
BONUS MINUTES
50
BONUS MINUTES
Liberia Morocco Sierra Leone Somalia Uganda Zimbabwe
Plus UNLIMITED to Landline
9
A C T I V A T E B Y U LT R A M O B I L E
Fall is just around the corner, and to celebrate the changing of the season, we’re bringing back a favorite: a hunt! Only this time, we’re hiding a batch of tasty fall apples. So grab your virtual basket and start looking! Speaking of apples, best of luck to all our students going back to school this month!
HOW TO PLAY Find the apples hidden throughout this issue of Activate. Send in the correct number of apples to retailertrivia@ultra.me by September 16th to be entered to win a $100 gift card!
10
MUST INCLUDE TO WIN: 1. Name 2. Business Name 3. City, State 4. Ultra Retailer Code 5. When you started selling Ultra
SEPTEMBER 2020
COUNTRY CROSSWORD WINNER Congratulations to last month’s country flag crossword winner, Brenda Reyes, from Royalty Wireless in Phoenix, AZ! Your $100 gift card is on its way.
11
A C T I V A T E B Y U LT R A M O B I L E
PROTECT YOUR BUSINESS FROM FLU SEASON In preparation for the upcoming 2020-2021 flu season, we’ve got a few ways to help your Customers enjoy their service without having to venture out in case they get sick. Luckily, you could get some great bonuses just by preparing your business for any rise in flu cases.
Encourage Customers to Get On Multi-Month Plans The benefits of Multi-Month are many! Firstly, Customers can enjoy a lower per month rate when they buy up front, starting with our 1GB plan that equals $14/mo when they buy 12 months. Buying in multiple months helps Customers save more in the long term, and protects their service from interruption for the long haul.
EARN UP TO $30 ON MULTI-MONTH NEW ACTIVATIONS
$
10
BONUS
3-MONTH PLAN
$
20
BONUS
6-MONTH PLAN
$
30
BONUS
12-MONTH PLAN
Encourage Auto-Recharge If Customers are unable to commit to purchasing 3, 6 or 12 months up front, we have another solution, enabling Auto-Recharge. Auto-Recharge is a great way to ensure Customers’ service is not interrupted should their Retailer store have to undergo any limited open hours. Plus you can get a bonus!
Encourage Customers to Use the App & Get A $5 Bonus Help prepare your Customers for the flu season by encouraging them to download the Ultra Mobile app. Later, if they are sick or don’t want to venture outdoors due to weather, they can still renew their Plan from the comfort of their home. You can even get a $5 bonus when new activations download the app.
We hope you and your loved ones stay safe and healthy throughout the upcoming flu season.
We’re in this together!
For more incentives and bonuses check out more info about our Level Up with Ultra FAQ
SEPTEMBER 2020
A huge congratulations to our Retailers that are Leveling Up this Summer. Here are a few of our weekly prize winners!
LEVELED
What would you like to share with Ultra or your fellow Retailers about the Level UP Promotion?
MAZHAR JOBAL WIRELESS PLACE PLANO, TX
I’m super excited to be the first winner of this contest! I really like this promotion and opportunity to make some money this month. Also wanted to thank Ultra Mobile for always looking out for us and for the fun contest.
JAMES CHEN
SUN WIRELESS BROOKLYN, NY This is a really fun idea to keep us motivated throughout the months. Incentives like these are always welcomed and we hope to see more in the future.
ALLEN LU
LAND & SEA GROUP EDISON, NJ I would like to say thank you very much to Ultra for taking care of Retailers during this pandemic. Level UP is a great promotion to help Retailers earn extra money. My target for August and September is to hit Influencer Level.
GARY & NICOLE LEE
MOBILE ONE WIRELESS SAN FRANCISCO, CA The Level UP program is awesome! Make sure you sign up everyone on Multi-Month plans to ensure you hit the Recharge in the second month. You’ll be making more money and have customers that return to recharge!
RENJIAN ZHONG
EASY EXPRESS QUINCY, MA
Just want to let Ultra know I think it’s a great company. From its service to taking care of Retailers, Ultra is very good. As for the Level UP promo, now I get to make money with multiple levels. But of course I want to make more, so this promotion is great and I get to win prizes. Thank you Ultra!
MAURICIO RIVERA
J&C COMMUNICATIONS CHICAGO, IL In these difficult times when small businesses are struggling, any help makes a huge difference. The Level UP promotion helps us Retailers earn extra income. Best part is with this promotion, everyone qualifies for the Level UP Bonus!
JESUS MOTA
DAVID’S CELLULAR & ACCESSORIES NOGALES, AZ The more activations you do, the more money you can earn!
13
ENDS SOON!
1 MONTH LEFT
THIS SUMMER WITH ULTRA “Level up” is a fun saying that means you’re taking your achievements up to the next level, and this summer we want to help you do just that with these new activation bonuses! Through August and September
we want to help our Retailers achieve next level results and unlock even more with an exciting new Incentive Program called Level UP. Are you ready to take your business to the next level?
Level Up Bonus Tiers
To pump up the summer with more New Activations and Port Ins, we’re giving out special bonuses from August 1st to September 30th, 2020.
ADVOCATE
INFLUENCER
Less than 70% 2nd month recharge rate and/or less than 10 activations per month
70%+ 2nd month recharge rate and 10-29 activations per month
5
$
BONUS
BONUS
$
10
$
BONUS
BONUS
$
15
$
BONUS
BONUS
Single-Month
Single-Month
AMBASSADOR
70%+ 2nd month recharge rate and 30+ activations per month
Single-Month 14
10
$
3-Month
10
3-Month
15
3-Month
EARN A DEMO LINE BY ACTIVATING 10+ A MONTH Click here for details
MORE INCENTIVES E A R N
A
$5 BONUS For App downloads (within 24 hours of activation)
HOW TO QUALIFY
• All you need is an approved Active Ultra 1:1 Retailer Code and you are eligible to earn Bonus $$ as an “Ultra Advocate” • To earn even more, Level UP to the “Ultra Influencer” or Ultra Ambassador Tiers
Be sure to check your emails for even more Summer Giveaways and Raffles!
15
20
Ensure to review all Level UP Retailer FAQs for the Incentive details.
5
5
$
$
$
$
BONUS
BONUS
BONUS
BONUS
$
20
$
$
$
BONUS
BONUS
BONUS
BONUS
$
25
$
$
$
BONUS
BONUS
BONUS
BONUS
6-Month
6-Month
6-Month
12-Month
25
12-Month
30
12-Month
< 10 port ins per month
10
< 10 port ins per month
10
< 10 port ins per month
+10 port ins per month
15
+10 port ins per month
20
+10 port ins per month 15
A C T I V A T E B Y U LT R A M O B I L E
THE ULTRA MOBILE APP! CLICK HERE FOR INSTRUCTIONS ON HOW TO HELP CUSTOMERS DOWNLOAD.
5
$
BONUS
ON NEW ACTIVATIONS who download the app within 24 hours of activation.
02/28/20
Help your Customers manage their Ultra account and remind them to download the Ultra Mobile app. Customers can check their data balance, add more INTL Call Credit and more with the app. We remain committed to helping you and your Customers stay connected with the newest technology and improved app experience! AVAILABLE ON
16
SEPTEMBER 2020
ULTRA MOBILE'S CLASSIC PLAN COMPENSATION PROGRAM
ULTRA CLASSIC PLAN
As you know, we have always been an industry leader Ultra Mobile Retailers will now earn 15% residuals on with paying strong residuals, helping to ensure our new and existing customers in your base!* Yes, that Retailers have recurring revenue with Ultra, we realized is right; we are paying 5x more residuals than before. OM P E Nyour S Ashare! TION PROGRAM that it would help even moreC if we increased
RESIDUALS
INSTANT SPIFF
AIRTIME MARGIN
5
5%
FOR NEW AND EXISTING CUSTOMERS!
15%
$
CLASSIC 1-MONTH PLAN
CLASSIC 1-MONTH PLAN REFILLS
15
10%
2- 24 M O. FOR CLASSIC 1-MONT H 4 - 24 MO. CLASSIC 3-MONTH 4 - 24 M O. F OR E X IST ING CUSTOMER S *
5x more
$
residuals residuals than than before. before. 3% FOR MONTHS 25+ 6% IF ON AUTO RENEW
CLASSIC 3-MONTH PLAN
CLASSIC 3-MONTH PLAN REFILLS
AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS!
See RETAILER COMP FAQ ULTRA MULTI-MONTH & FLEX PLANS
Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Classic 1-Month and Classic 3-Month Activations. *Paid based on tenure of account.
F OR D ETA ILS
s
C O M P E N S AT I O N P R O G R A M
Multi-Month
YOU'LL EARN
20
%
AIRTIME MARGINS OR AUTO RECHARGE MARGINS
Our goal for the new Multi-Month Plans is to help customers save more and help our valuable Retailers make more! Here we break down everything you need to know to get paid for growing that base.
Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.
Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Retailer Comp FAQs now! 17
RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT :
855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.
18
Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
THANK YOU