AC T I VAT E O C T O B E R 2 0 2 0 / / B Y U LT R A M O B I L E
HAPPY
Home-a-ween CONTEST:
LEVEL UP
TRICK OR TRIVIA
WINNERS REVEALED
IS COMING UP
A C T I V A T E B Y U LT R A M O B I L E
Home-a-ween How to Get the Most of Halloween This Year
Just because this year has had its share of thrills and scares already, there’s no reason not to have fun with the family this Halloween. With a little creativity, you can still have a spooky fun time.
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TWEAK YOUR TRICK-OR-TREAT ROUTINE
IF YOU CAN’T TRICK OR TREAT OUTDOORS, BRING IT INSIDE
You may still be able to trick or treat in your neighborhood, depending upon the COVID-19 numbers in your area at the end of this month. Just as you might check the weather on Halloween to see what precautions to take, knowing the current state of COVID-19 in your community will be an important determining factor. Follow rules and guidance based on the state of your location.
Get enough candy and take turns passing out candy from each bedroom or even bathroom door. Having some sense of previous Halloweens may be a small comfort to kids old enough to remember Halloweens in the past.
WHEREVER AND HOWEVER YOU CELEBRATE, WE HOPE YOUR 2
OCTOBER 2020
HALLOWEEN IS ON SATURDAY OCTOBER 31ST.
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KEEP THE COSTUME
TRY SOME NEW GAMES... LIKE PUMPKIN BOWLING
If you’ve already purchased costumes for your kids, don’t let that money go to waste! Host a virtual dance or costume party! Or get a group together to (virtually) learn the famous “Thriller” zombie dance. Too much work? You can even use an app like Houseparty to watch Halloween movies on Netflix with other friends sticking at home.
Bowling is a fun game for kids of all ages. You can use old tin cans to make bowling pins. Fill each tin with candy or a special surprise. Use little pumpkins to knock the cans down. When a child knocks down a tin, he or she will get the treat inside!
FAMILIES STAY HEALTHY AND HAPPY THIS HALLOWEEN! 3
A C T I V A T E B Y U LT R A M O B I L E
D E L E V LE
A major congratulations to our Retailers that Leveled UP this Summer. Here are some tips and tricks from a few more of our winning retailers. Thanks to all who participated!
VIET BUI
ZAMIRA GUARIN
Dung Viet Music City
Movistar Group Corp
P H I L A D E L P H I A , PA
H A L L A N DA L E , F L
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using?
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using?
“I am always focused on selling the customer the best service. I love Ultra’s coverage and customer service. Every customer that comes into my store hears about these great features. I use Ultra Mobile service and like to show each customer how fast and reliable our internet speeds are on my personal phone.”
“Increase the exposure of your store. Use every available social media platform: Instagram, Facebook, etc.”
JUBEDA AHAD Taka Inc HAMTRAMCK, MI
CHI HAO CHIU AC Wireless Corp FLUSHING, NY
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “This program can really work, as long as you believe in the program and continue moving forward with Ultra. Make sure to give customers the right fit and take care of all your customers. Regardless if it’s a bill payment or a new customer, right-fitting them, helping them save money and giving them the best value is the way to go.”
KENNY BENSON Wireless Hookup LOS ANGELES, CA
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “Since I stopped selling Metro, I’ve been selling more Ultra Mobile. My customers like it more since it is more affordable and offers what they are looking for.”
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Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “I mainly push Flex, as there are many families that are living together in single-family homes, and everyone is looking for affordable and cost-effective service, i.e. Ultra Mobile. I am looking forward to beating my previous month’s number and earning even more. Thanks!”
ALI ABOULIAH Wireless R Us C H I C AG O, I L
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “I appreciate the support from Ultra. The Level UP promotion gives us more incentive to sell the Ultra plans. Level UP helps us get to the level we want, and we want to be on Ambassador Level. Thank you Ultra!”
OCTOBER 2020
LEWEN CAO
ABIDA SHAIKH
MC Wireless Inc
786 Wireless World
FLUSHING, NY
B R O O K LY N , N Y
Lewen won the $100 gift card and chose to receive 5, $20 cards to share with each of his employees. Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “Always put your customer’s needs first instead of the spiff. Your spiff will always come but the customer will not. Make sure to do the right thing and right fit every customer. That’s the key to success.”
MOHAMMED EID ABC Wireless HAMMOND, IN
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “Whenever someone enters my store, I make sure they leave with a phone or an activation with Ultra! I love selling the Unlimited plan for $49/mo and will continue to push Ultra Mobile all year long!”
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “Customers love the benefits of calling Pakistan directly. They love that Zong and Telenor are included and now they can also add 1250 minutes with uTalk. Ultra is the clear choice at my location!”
NEVALDO BAILEY Electroworld 4 BLADENSBURG, MD
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “Ultra has the best customer service and that matters to customers so use that when you’re selling it!”
HANXIAO XU TL XU Wireless M O N T E R E Y PA R K , C A
NICK SOLIMAN Wireless Center Corp J E R S E Y C I T Y, N J
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “I learned Ultra cares about its Retailers because they offered us more money during a slower time of the year. It is appreciated.”
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “Always be there for the customer and open during posted business hours. Treat all customers with respect and sell them what they need, rather than what you want to sell them.”
JASON LEE
PING ZHANG
123 Phone Accessories
GZ Wireless INC
ALHAMBRA, CA
M O N T E R E Y PA R K , C A
Do you have any Tips and Tricks that you want to share with other Retailers or Ultra, Anything you learned during the Ultra Level Up that you will continue using?
Do you have any Tips and Tricks that you want to share? Anything you learned during this program that you will continue using? “Treat each customer with respect. Go above and beyond to help them and they’ll advertise your store and excellent customer service for you.”
“I’ve been focused on selling Multi-Month plans so customers don’t have to visit the store as often and we lock in the customer for hopefully a long time.”
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A C T I V A T E B Y U LT R A M O B I L E
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$
Headline: $16/MO 1GB/MO for 3 Months
Subhead: Low Data, Low Cost, Great Savings
When Customers purchase the 3-month 1GB plan, they can enjoy all the unlimited talk and text nationwide and to 80+ international destinations around the world. This is the perfect plan for the light data user or the user that frequently connects on WiFi at home or work (or wherever else they go!). Here is what your customer can do over the month with their 1GB of P Ejust R $16/mo M O N T Hthey buy 3 months. data for when 1 hour of Netflix at high resolution 5 hours of video chat /MO 24 hours of streaming music at 96 Kbps >400 mixed media web pages 10 hours W of Facebook H E N YO U B U Y 3 M O N T H S 10 hours of Fortnite 300 photos uploaded to social media
1GB
Low Data. Low Cost. Great Savings. When Customers purchase the 3-month 1GB plan, they can enjoy all the unlimited talk and text nationwide and to 80+ international destinations around the world. This is the perfect plan for the light data user or the user that frequently connects on WiFi at home or work (or wherever else they go!). Here is what your customer can do over the month with their 1GB of data for just $16/mo when they buy 3 months. 6
• 1 hour of Netflix at high resolution • 5 hours of video chat • 2 4 hours of streaming music • >400 mixed media web pages • 10 hours of Facebook • 10 hours of Fortnite • 3 00 photos uploaded to social media
OCTOBER 2020
CONTEST
Trick or Trivia Can you answer all the Ultra Trivia questions for the chance at an Ultra treat?
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Which location is NOT on the Ultra 80+ international destination list? a. Iceland b. Malaysia c. Bahamas d. Romania
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How much data is included in the Single-Month plan for $39?
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True or False: All Ultra Single-Month Plans include INTL Call Credit.
Send in the correct answers to retailertrivia@ultra.me by October 16th to be entered to win a $100 gift card! Must Include to Win: 3 Name 3 Business Name 3 City, State 3 Ultra Retailer Code 3 When you started selling Ultra
Apple Hunt Winner Congratulations to last month’s apple hunters. This month’s winner is MARCIN DOMANSKI from EUROCENTER in CHICAGO, IL! Your $100 gift card is on its way.
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A D E D I C AT I O N T O T H E D E C E A S E D . Dia De Los Muertos is celebrated from October 31st through November 2nd.
If you are celebrating Day of the Dead this year, we wish you a lively and safe celebration. Here are our favorite facts about this special festival. Day of the Dead is not Halloween. Halloween began as a Celtic Festival where people wore costumes to ward off ghosts and has since evolved in a tradition of costume-wearing and trick-or-treating. Day of the Dead is not somber, but a celebration of the life and remembrance of the departed. Each family dedicates an ofrenda to deceased family members. The ofrenda is a sort of altar, created in private homes and cemeteries and is the centerpiece of the celebration. They’re loaded with offerings meant to welcome the spirits back to the realm of the living such as the deceased’s favorite food, water, family photos, and a candle for each dead relative. Marigolds are the main flowers used to decorate the ofrenda. Marigold, also called flor de muerto (flower of dead) are scattered from altar to gravesite, marigold petals guide wandering souls back to their place of rest. 8
Pan de muerto is the bread of choice. A popular food to eat during the three day festival is pan dulce (sweet bread) also known as pan de muerto (bread of the dead). The bread might have anise seeds and be decorated with bones and skulls made from dough. The bones might be arranged in a circle, to symbolize the circle of life. Papel picado, or pierced paper, symbolizes the fragility of life. This beautiful Mexican crafted paper is made from stacked tissue paper in dozens of layers, then perforated with hammer and chisel points. Papel picado isn’t used exclusively for Day of the Dead, but it plays an important role. Draped around altars and in the streets, the art represents the wind and fragility of life.
OCTOBER 2020
THE ULTRA MOBILE APP! CLICK HERE FOR INSTRUCTIONS ON HOW TO HELP CUSTOMERS DOWNLOAD.
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BONUS ON NEW ACTIVATIONS who download the app within 24 hours of activation.
02/28/20
Help your Customers manage their Ultra account and remind them to download the Ultra Mobile app. Customers can check their data balance, add more INTL Call Credit and more with the app. We remain committed to helping you and your Customers stay connected with the newest technology and improved app experience! AVAILABLE ON
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A N
ULTRA A N N I V E R S A R Y
CELEBRATING
GREAT YEARS
On October 30th, 2012 something big was coming. Ultra Mobile was preparing to launch its first line of plans. Unfortunately, that’s not all that was brewing. Hurricane Sandy had hit the Eastern Seaboard that week. Though the worst storm of the 2012 Atlantic season had hit, we pressed on with the goal of bringing people closer together, no matter what storms raged on. We continue to tirelessly pursue this goal today. T H A N K YO U F O R Y O U R PA R T N E R S H I P. 10
Ultra Treats THIS OCTOBER, 1-31 2020
What is the October Incentive? This October, Retailers have the opportunity to earn up to $50 in bonuses for activating a new Ultra Customer. Earn Up to $20 for a Customer Upgrade AND earn an additional $5 Bonus for every incremental Activation over their September Activations. That’s right – this isn’t a Trick – it’s an Ultra Treat this October – and that’s ON TOP of our current Ultra compensation! Incentive details below.
N E W AC T I VAT I O N & P O R T I N B O N U S
15 $ 30 $ 50 $
$5 Activation Bonus on all New Single Month Activations + Plus an Additional $10 if a Port In + $15 Activation Bonus on all New 3-Month Plan Activations + Plus an Additional $15 if a Port In + $25 Activation Bonus on all New 6- and 12-Month Activations + Plus an Additional $25 if a Port In +
UPGRADE BONUS
20
$
$20 Upgrade Bonus for every Customer that upgrades to any 6- or 12-Month Plan during the Incentive Period.
U LT R A G R O W T H B O N U S
5
$
Earn $5 Growth Bonus for every incremental Activation from September to October.
INCENTIVE PERIOD OCTOBER 1-31, 2020 See Retailer Comp FAQs for details.
A C T I V A T E B Y U LT R A M O B I L E
ULTRA MOBILE'S CLASSIC PLAN COMPENSATION PROGRAM
ULTRA CLASSIC PLAN
As you know, we have always been an industry leader Ultra Mobile Retailers will now earn 15% residuals on with paying strong residuals, helping to ensure our new and existing customers in your base!* Yes, that Retailers have recurring revenue with Ultra, we realized is right; we are paying 5x more residuals than before. OM P E Nyour S Ashare! TION PROGRAM that it would help even moreC if we increased
RESIDUALS
INSTANT SPIFF
AIRTIME MARGIN
5
5%
FOR NEW AND EXISTING CUSTOMERS!
15%
$
CLASSIC 1-MONTH PLAN
CLASSIC 1-MONTH PLAN REFILLS
15
10%
2- 24 M O. FOR CLASSIC 1-MONTH 4 - 24 MO. CLASSIC 3-MONT H 4 - 24 M O. F O R E X IST ING CUSTOMER S *
5x more
$
residuals residuals than than before. before. 3% FOR MONTHS 25+ 6% IF ON AUTO RENEW
CLASSIC 3-MONTH PLAN
CLASSIC 3-MONTH PLAN REFILLS
AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS!
See RETAILER COMP FAQ ULTRA MULTI-MONTH & FLEX PLANS
Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Classic 1-Month and Classic 3-Month Activations. *Paid based on tenure of account.
F OR D ETAILS
s
C O M P E N S AT I O N P R O G R A M
Multi-Month
YOU'LL EARN
20
%
AIRTIME MARGINS OR AUTO RECHARGE MARGINS
Our goal for the new Multi-Month Plans is to help customers save more and help our valuable Retailers make more! Here we break down everything you need to know to get paid for growing that base.
Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.
Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Retailer Comp FAQs now! 12
RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT :
855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.
Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
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THANKS
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