Ultra Mobile Retailer Activate - October 2021

AC T I VAT E O C T O B E R 2 0 2 1 / / B Y U LT R A M O B I L E

TIPS TO GETTING MORE TREATS FROM OUR COMPENSATION PROGRAM

Ê INTRODUCING OUR NEW Q&A SECTION

Ê HONORING HISPANIC HERITAGE MONTH

A C T I V A T E B Y U LT R A M O B I L E

HALLOWEEN TIPS & TREATS!

TIPS TO GETTING MORE TREATS FROM OUR COMPENSATION PROGRAM The changes we made to our Compensation Program earlier this year mean even more earnings for you! Let’s go over a few tips to get the best treats when you sell more Ultra this season.

It starts with Spiffs and Airtime Margins. Our compensation program gives up to 150% of the base MRC paid over four months. In addition to that, you can get 7.5% Airtime paid instantly via an approved TSP. For example, activating a new 6-Month 2GB Plan will net you an instant Spiff of $35.25! $28.50 (150% of $19 MRC)

+

$6.75 (7.5% of $90 total plan value)

=

$35.25

If you activated that Customer on a 6-Month 6GB Plan instead? An instant Spiff of $55.65! $43.50 (150% of $29 MRC)

+

$12.15 (7.5% of $162 total plan value)

And we haven’t even gotten into the Residuals yet!

2

=

$55.65

OCTOBER 2021

We have four residual tiers based on Retailers’ second month recharge (2MR) and active Customer Base in the applicable commissions month. Tier 4 gets you that 10% residual, which is achieved by having a 70% 2MR and 1,000+ ending active subscribers in your base in the applicable month. Keep in mind, residuals pay out starting in month 5, so activating Multi-Month Plans is how you really maximize your Spiff.

And this is all standard compensation, so any other bonus incentives will be on top of all this!

Let’s see what porting in a non-T-Mobile Customer on a 6GB 12-Month Plan can get you: $43.50 (150% of Base MRC)

+

$22.50 (7.5% of airtime)

+

$30 (Promo Bonus)

$15 (Non-T-Mo + = port-in bonus)

$111!

$111 paid out for porting over a single Customer? That’s so good it’s… scary. Sorry, we had to. Now that you know the tips, it’s time to get out there and treat yourself to all the commissions Ultra has to offer.

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A C T I V A T E B Y U LT R A M O B I L E

OUR RETAILER COMPENSATION PROGRAM

Our Compensation Program gives you higher upfront spiffs—paid INSTANTLY! On top of that, we’ve supercharged our industry-leading residuals and Airtime Margins ON ALL PLANS! We’re excited to offer you even better Compensation to help you build your Customer Base and earn even more!

F O R A L L U LT R A 1 , 3 , 6 & 1 2 M O N T H P L A N S MONTH 1

MONTH 2

MONTH 3

MONTH 4

TOTA L

SPIFF*

42.5%

32.5%

32.5%

42.5%

150%

AIRTIME

7. 5 %

7. 5 %

7. 5 %

7. 5 %

30%

TOTA L

50%

40%

40%

50%

180%

*Spiff paid on Base MRC and Airtime paid on actual plan charge

BASE MRC

250MB 5 G • 4 G LTE

2GB

5G • 4G LT E

3GB

6GB

5 G • 4G LT E

15GB

5G • 4G LTE

UNLIMITED

5G • 4G LTE

5G • 4G LTE First 40GB

15 19 24 29 39 49

$

$

$

/MO

$

/MO

/MO

$

/MO

$

/MO

/MO

R E S I D U A L T I E R S ** <100 in base and/or <70 2MR

3%

100-499 Base/70%+ 2MR

5%

500-999 Base/70%+ 2MR

7.5%

>1000 Base/70%+ 2MR

10%

**Minimum of 3 activations per month required across all tiers Click here to view our Retailer Comp FAQs now for more details!

4

5G • 4G LT E First 60GB

59

$

/MO

OCTOBER

2021

OUR RETAILERS SHARE THE STORY OF THE BEST GIFTS THEY’VE EVER RECEIVED FROM THEIR CUSTOMERS. VALERIE ARAGON LAS VEGAS, NV YES OF COURSE ULTRA RETAILER SINCE 2013 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? Homemade Lumpia.

FRAZ KHALID SPRINGFIELD, VA DMV UNLOCKED WIRELESS ULTRA RETAILER SINCE 2011 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? A hand written “thank you” letter to our business for going above and beyond.

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A C T I V A T E B Y U LT R A M O B I L E

FRANCISCO AND MARIA ALVAREZ MELROSE PARK, IL COMPU CELLS ULTRA RETAILER SINCE 2014 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? Best treat from a customer was a basket with goodies from Mexico!

MOE A. NEWARK, NJ FERRY BEST CELLULAR ULTRA RETAILER SINCE 2019 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? Referrals. Customers are happy with my service and recommend their friends. I’m super grateful for that.

YANES HASSAN CALUMET CITY, IL A PLUS DISTRIBUTION ULTRA RETAILER SINCE 2015 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? A customer once brought him a decorative statue from Nigeria, as a way to say thank you for his many years of servicing her family with connectivity.

XIOMARA GONZALES LOS ANGELES, CA KJ ELECTRONICS ULTRA RETAILER SINCE 2015 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? Lunch and flowers from a loyal customer.

6

OCTOBER

2021

ZEESHAN MITHANI WIRELESS AMERICA SAN MARCOS, TX ULTRA RETAILER SINCE 2014 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? One time a customer gave me a skull candy headphone set because I helped him find a solution for his phone account.

KEN LEON CHICAGO, IL BG WIRELESS ULTRA RETAILER SINCE 2015 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? My customers down the road own a bakery and they always drop off treats when they come to pay their phone bill. Sweet breads are my favorite so they always make sure to bring me some.

PAOLA MANZO AVONDALE, AZ CELULARES OF ARIZONA ULTRA RETAILER SINCE 2018 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? Red velvet cupcakes.

ALLISON HUANG FLUSHING, NY MC WIRELESS INC ULTRA RETAILER SINCE 2020 WHAT’S THE BEST “TREAT” YOU’VE EVER RECEIVED FROM A CUSTOMER? A thank you and a big smile.

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Celebrating

hispanic heritage month Every year, Hispanic Heritage Month runs from September 15th to October 15th. This special month celebrates the contributions of Hispanic Americans and their influence on the culture and history of the United States. The month-long celebration originally started as a weeklong celebration back in 1968 when President Lyndon B. Johnson signed it into law. In 1988, that single week was expanded into a month under President Ronald Reagan to honor the many contributions Hispanic Americans have made throughout our history.

September 15th is an important start for this month-long celebration, as it marks the day five Hispanic countries gained their independence: El Salvador, Costa Rica, Guatemala, Honduras and Nicaragua. Several other Hispanic countries also celebrate the anniversary of their independence in this timeframe, including Mexico, Belize and Chile.

Here at Ultra Mobile, we’re proud to celebrate the many diverse cultures and ethnicities that make us great. We celebrate Hispanic Heritage Month as a way to show our thanks and appreciation for our Hispanic Retailers and Customers.

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OUR BUY 3, GET 1 MONTH FREE SALE CONTINUES THROUGH JANUARY 14, 2022

A C T I V A T E B Y U LT R A M O B I L E A C T I V A T E B Y U LT R A M O B I L E

OCTOBER 2021

IT’S ALIVE! By popular demand, we’ve extended our Buy 3, Get 1 Month Free sale into next year.

This anything-but-spooky deal means Customers can receive a free month of Ultra credit when they purchase any of our 3-Month Plans and renew. The credit, equal to 1 month of the initial 3-Month Plan, will be added to the Customer’s account, and is only valid for their next renewal (of any plan duration). Customers will receive a notification text message when the credit has been applied to their account. This deal is only available to new Customers or current Single-Month Customers.

OUR 3 MONTH PLANS INCLUDE • Unlimited Nationwide Talk, Global Text and Data

• The Best INTL Rates Worldwide

• Free Unlimited Talk to 80+ INTL Destinations

• Free Mobile Hotspot

250MB

2GB

5G • 4G LTE

LIMITED TO 250MB

3 MONTH PLAN

$

6GB

/MO

TOTAL $84

RENEWAL CREDIT $28

/MO

RENEWAL CREDIT $22

UNLIMITED 5G • 4G LTE

5G • 4G LTE

FIRST 40GB (UP TO 10GB MOBILE HOTSPOT)

FIRST 60GB (UP TO 20GB MOBILE HOTSPOT)

5G • 4G LTE

36

$

3 MONTH PLAN

TOTAL $66

RENEWAL CREDIT $16

15GB

5G • 4G LTE

28

$

TOTAL $48

RENEWAL CREDIT $13

3 MONTH PLAN

22

3 MONTH PLAN

/MO

/MO

TOTAL $39

$

5G • 4G LTE

16

13

$

3GB

5G • 4G LTE

3 MONTH PLAN

/MO

TOTAL $108

RENEWAL CREDIT $36

46

$

3 MONTH PLAN

/MO

TOTAL $138

RENEWAL CREDIT $46

56

$

3 MONTH PLAN

/MO

TOTAL $168

RENEWAL CREDIT $56

NEW PLAN

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You Ask, We Answer Submit your questions and we’ll feature our answer in our next issue Have any burning questions for Ultra Mobile?

You’re in luck! We’re excited to announce our new Q&A section, where you can ask us what you most want to know about Ultra Mobile, our plans, Retailer compensation or any other questions you have. We’ll choose some of the best or mostfrequently asked questions to answer them in next month’s issue of Activate. There will also be a prize for getting picked!

Click here to submit your questions.

Thanks to everyone who submitted to our School Supply Scavenger Hunt. Congrats to Moe A. from Ferry Best Cellular in Newark, NJ! Your $100 gift card is on the way!

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OCTOBER 2021

Upgrade your customers’ experience with the ultra app

“ “

H E RE ’ S H OW M U C H U LTR A CU STOM E RS LOVE TH E APP.

“

“

Great app. Easy to manage my account!

Shaka, ★ ★ ★ ★ ★

”

Awesome app. Easy to navigate, convenient and reliable Andrade, ★ ★ ★ ★ ★

”

This app is Ultra helpful. I can see my due dates, add credit to my account, and check international calling rates.

JR, ★ ★ ★ ★ ★ Helps me get the most out of the service.

SR, ★ ★ ★ ★ ★

”

CLICK HERE FOR INSTRUCTIONS ON HOW TO HELP CUSTOMERS D O W N L O A D T H E A P P.

2GB

5G • 4G LTE Data

07/05/2021

02/28/20

Improve your Customers’ experience on Ultra and get rewarded with our $5 bonus app incentive!

Your Customers will love being able to check their data balance, add more INTL Call Credit and manage their Ultra experience at their convenience.

Encourage Customers to download the Ultra App upon activation and start making easy money!

2GB

AVAILABLE ON

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A C T I V A T E B Y U LT R A M O B I L E

Make Your Social Presence

Spook-tacular!

FREE SOCIAL POSTS FOR OCTOBER One of the spookiest things you can do is miss out on a holiday posting opportunity on your social media channels. We created three graphics + captions so you don’t ghost your Customers this October!

B3G1 PROMO POST

HISPANIC HERITAGE MONTH POST

SUGGESTED CAPTION:

SUGGESTED CAPTION:

It’s alive! Our fang-tastic Buy 3 Get 1 Month Free Sale continues through January 14, 2022!

Get a FREE MONTH credit of Ultra Mobile service now through January 14, 2022 when you purchase any 3-Month Plan from [NAME OF ULTRA RETAILER HERE] and renew, *including Unlimited+ Please note: Existing Ultra Mobile Customers who, at time of purchase, are on a Single-Month Plan and upgrade to a 3-Month Plan and renew are also eligible for this offer.

Send us a DM if you have any additional questions! #UltraMobile

¡Feliz Mes de la Herencia Hispana! Este mes es un tiempo de celebrar los logros de Americanos Latinos.

HALLOWEEN POST SUGGESTED CAPTION:

We hope your day is spooktacular! Happy Halloween from [NAME OF BUSINESS HERE].

CLICK HERE TO ACCESS YOUR FREE SOCIAL GRAPHICS 12

1 MORE MONTH!

DON’T MISS OUT ON OUR

Wireless Bonus Incentives!

There’s nothing better than getting more Bonus Incentives! Retailers will continue to earn up to $45 Ultra Bonus per Activation on top of our already amazing Compensation through October!

I N C LUDED O N A L L U LT R A M O B IL E P L A N S ! E X T E N D E D TIL L 1 0 /3 1 /2 1 9 / 3 0/ 21

P O R T- I N S

10

• Earn a $5 Ultra Bonus for all Port-Ins on a Single (1) Month Plan • Earn an EXTRA $5 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

15

• Earn a $10 Ultra Bonus for all Port-Ins on a 3 Month Plan • Earn an EXTRA $5 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

30

• Earn a $15 Ultra Bonus for all Port-Ins on a 6 Month Plan • Earn an EXTRA $15 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

45

• Earn a $30 Ultra Bonus for all Port-Ins on a 12 Month Plan • Earn an EXTRA $15 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

$

$

$

$

P L A N S W I TC H E S A N D R E N E WA L S

15

For all Plan Switches or Renewals onto a 6 Month Plan

30

For all Plan Switches or Renewals onto a 12 Month Plan

$

$

Click here for additional details and FAQs 13

A C T I V A T E B Y U LT R A M O B I L E

RETAILER TESTIMONIAL

OCTOBER 2021

CLIFF MCANTHONY

Ultra Cliff Wireless LY N N , M A

Ultra Retailer Since 2015

“

The great experience that I have using Ultra’s Retailer Support Team is that they always answer the phone within minutes.

U LT R A A G E N T S . C O M

“

RETAILER SUPPORT Ultra Mobile will never call or message you asking for your Username or Password.

Do Not Give Unknown Callers Access to Your Computer.

Please let your Master Agent know if you have received any suspicious calls.

Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support.

We also provide Retailer tools to assist Customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT CAN BE REACHED AT :

855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

CUSTOMER SERVICE Please share our Care Team number with your Customers should they wish to speak with a Care Representative who can provide account support.

Facebook: ultramobile

Ultra Mobile Care Team can be reached at 888-777-0446 or by dialing 611 from their mobile phone.

Instagram: ultramobile

Twitter: @ultra_mobile

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THANK YOU!