Ultra Mobile Activate May 2020

AC T I VAT E M A Y 2 0 2 0 / / B Y U LT R A M O B I L E

TIPS & TRICKS FOR A

HEALTHY BUSINESS DURING COVID-19

SEE HOW ULTRA IS

WIN $100

GIVING BACK

FOR SPREADING POSITIVITY

CELEBRATING ULTRA AWESOME MOTHERS FOR

MOTHER’S DAY

A C T I V A T E B Y U LT R A M O B I L E

HEALTH TIPS

TO K E EP G R OW I N G A

healthy business We know each and every Ultra Retailer has been impacted in some way by COVID-19. Here are a few tips to keep you and your Customers safe during business hours:

Protect Yourself

First things first, ensure that you follow local safety guidelines to keep yourself safe and healthy. Your Customers will appreciate seeing measures taken for yourself and everyone who enters your store.

You can even try this DIY plexiglass installation at your checkout counters for an added barrier of protection.

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Enforce the 6-Feet Rule To ensure that your Customers are able to shop safely, try putting down duct tape or decals in your check-out lines to indicate where Customers should stand to follow the 6-feet rule.

6ft

Make Your Own Personal Protective Equipment

As the demand for masks and protective gear continues to rise, people are getting creative by making their own personal protective equipment. Here are just a few things you can make with common household items: Hand Sanitizer. You can make your own with as little as 2 ingredients. Click here for ingredients and instructions.

Face Masks: Make your own out of a handkerchief (no sewing required).

Click here for instructions.

Like to sew? Here’s instructions for those who have a sewing machine.

Want to make masks for donations?

The Sewing and Craft Alliance has put together a regularly updated database, called WeNeedMasks.org, of institutions requesting supplies.

Click here to find organizations in need of masks.

We hope that you, your families and your business remain in good health during this trying time. Ultra is proud to stand here with you and for you every step of the way!

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A C T I V A T E B Y U LT R A M O B I L E

BUSINESS TIPS

NEW!

taking care of business DURING COVID-19

It’s our top priority to help each and every one of our Retailers during this challenging time. Your means of providing for your family has always been and continues to be at the core of all our actions to help your business weather the storm. Here’s what we’re doing to help:

Keeping Your Customers Connected We believe now more than ever that keeping your Customers connected globally is of utmost importance. Here are the communication efforts we’ve made to help your Customers stay connected.

• Online Recharge Resource: We’ve provided a webpage with all the most important information on how to Recharge at https://www.ultramobile.com/recharge/.

Customers can find several ways to Recharge their plan via payment method, with our Ultra Store Locator and more.

• Ultra Recharge Video: Customers can find a helpful video on how to Recharge with a debit, credit or cash card on https://www.ultramobile.com/recharge/ in English, Spanish and Mandarin.

• Text: We’ve sent text messages to Customers needing to Recharge in English, Spanish and Mandarin with instructions on how to keep their Ultra service running.

• Voicemail: We’ve also left a voicemail for 4

Earn 20% even if your store is closed when you activate customers on ultramobile.com Customers get 20% off all Multi-Month plans.

CLICK HERE for more details

some Customers who need to Recharge in English, Spanish and Mandarin with some helpful instructions.

• Last

month we provided a sign template to put in your windows to make it easy for Customers to contact you. Click here for some helpful, printable signs made just for you and your store. Keep checking back for new ones!

Auto-Recharge Benefits You! Encouraging Customers to turn on AutoRecharge helps keep them connected worldwide. It can also help benefit you!

Ultra Retailers that put an Ultra New MultiMonth Customer on Auto-Recharge will receive 20% Auto-Recharge Margin for the lifetime of that Customer and as long as they stay on Auto-Recharge.

Retailers can continue to earn 15% residual on Residual for Customers on Single-Month even when on Auto-Recharge. See Comp Doc for details.

Earn a $5 Bonus for Auto-Recharges Ultra Retailers can earn a $5 bonus for every New or Current incremental Ultra Customer placed on AR and an ADDITIONAL 5% AR Margin during the incentive period.

See Retailer FAQs for full details.

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Deferring the Removal of Lines from the Demo Program To help our valued Retailers during this difficult time, we have deferred the removal of any lines from the Demo program by freezing their current status. All Demo lines will remain in service until we resume the demo program later (TBD). Those in Warning status are not in danger of being imminently Suspended. For any questions or services regarding the Demo Line Program, please email Demo@ultra.me.

A New & Improved Retailer Portal We've been working on making some backend enhancements to the Ultra Mobile Retailer Portal that will make it faster and more efficient for you! We have also made some visual improvements: the Portal Homepage, Resources, Activations, Manage Subscriber and Toolbox have all gotten a facelift.

If for some reason you are having trouble logging into the UltraAgents.com Retailer Portal, please ensure to do one of the following: * Login by retyping your Username and Password (Password is case sensitive) * If you forgot your login credentials, please use “I Forgot My Username” or “I Forgot My Password” accordingly. * Note: Username/Password will only be sent to the email associated with the account on file. * Clear your Chrome browser cache (Click here for Chrome Instructions)

More Ways Customers Can Recharge Their Plans • By texting MENU to 6700 • By logging into account management at my.ultramobile.com • By downloading the Ultra Mobile app from the App Store or Google Play and logging in. If you don't know your password click "Send Password to My Device" from the Ultra app home screen.

Through the Ultra Mobile app and third party apps Customers can send their payment digitally to Retailers through an app such as Square, Clover or WeChat. The Retailer can then Recharge the Customer through the Retailer Portal.

You Could Qualify for a Small Business Covid-19 Emergency Loan The Coronavirus Aid, Relief, and Economic Security (CARES) Act originally allocated almost $350 billion to help small businesses keep workers employed amid the pandemic and economic downturn. A new sum of $310 billion has been allocated for the Paycheck Protection Program (PPP), and $60 billion for the Disaster Loan program and small businesses can apply to both of these programs. The U.S. Chamber of Commerce has issued this guide to help small businesses and self-employed individuals check eligibility and prepare to file for a loan.

Click here to check out this helpful guide from the Chamber of Commerce.

Or learn How to get a small-business loan under the new $484 billion coronavirus aid package.

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A C T I V A T E B Y U LT R A M O B I L E

an ultra

Mother’s Day! We hope all those who remain near and dear to you are safe in these uncertain times. Though you may not be able to gather on Mother’s Day like in previous years, we believe that now is a good time as ever to celebrate the Ultra awesome mothers who raised and shaped us. So, for the first time ever, we’re featuring our hardworking Field Team and the memories and lessons learned from their mothers. Take a look at what they had to say!

Al Sufian

Chase Xie

JA M A I C A , N Y

N E W YO R K , N Y

What’s something that reminds you of your mother?

My mother is my rock. She's always been there to support, encourage and help me navigate through life. I've lost my father so she's the only parent I have.

During this pandemic I have gotten sick and my mother still tried to take care of me despite knowing the risks of her being exposed and that is the truest form of love.

Even when I asked her hundreds of times to stay away, she wouldn't.

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What’s something that reminds you of your mother?

My mum hand wrote a special letter to me that makes me think of her all the time.

What keeps you inspired and connected during challenging times?

Everything negative - pressure, challenges - it’s all an opportunity for me to rise to it.

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Amdad Arshad

Lilian V. Saavedra D OV E R , N J

What’s something that reminds you of your mother?

We have been cooking together and laughing at our family album

with old pictures when I was a baby.

What keeps you inspired and connected during challenging times?

I feel very lucky to be part of the Ultra Mobile family and even more blessed to work with awesome Retailers that always support me and my company even in the hard times.

Sarmen Tsaturyan G L E N DA L E , C A

What’s something that reminds you of your mother?

My Mom is a Bollywood super fan. I think she has watched every movie, show and series they've released.

Couple years ago my wife and I got her this Bollywood dress and she LOVED it. Last year, she suggested that my wife and I do a Bollywood themed wedding.

What keeps you inspired and connected during challenging times?

I miss my Retailers! I can't wait to go back to visiting my stores. For now, we have been keeping in touch by phone and texts.

E AS T E L M H U R S T, NY

What’s something that reminds you of your mother?

My photo is of my mother, grandmother and myself. We have been spending a lot more time together now that we are both home. I have been helping my mother around the house and helping her take care of my grandmother. During this time we’ve gotten to catch up on many things.

What keeps you inspired and connected during challenging times?

Ultra has been a blessing to my family and I. The job is flexible and the co-workers all the way to everyone in corporate are amazing people. I hope everyone stays safe and uses this time to reflect and get closer to love ones even through video chat.

CONTINUED

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A C T I V A T E B Y U LT R A M O B I L E

Daniel Veira RANDOLPH, MA

What’s something that reminds you of your mother?

This is a photo of my wonderful mom, her name was Bertha. This day was a very special occasion because we were celebrating her 90th birthday.

Elmer Gonzalez CRETE, IL

What’s something that reminds you of your mother?

When I was younger, life was carefree for me, but as an adult I now know what real stress is. Not knowing if I can protect my kids from the world around them, being unsure about the future. All the things that my mother must have felt raising two young boys with nothing more than hope and a strong work ethic. So even though I can’t be by my mom's side during the lockdown, I am constantly reminded of her sacrifice. Her determination to get us through anything that life threw at us. I am forever grateful for her love and feel very fortunate to be her son.

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Victor Vasquez SA N A N TO N I O, TX

What’s something that reminds you of your mother?

My mom is the best old school cook ever! Every time I visit her in LA she makes me my favorite plate: chicken enchiladas. She is a great mom, very patient, very loving and understanding. She always goes above and beyond!

Rafael Perez QUEENS, NY

What’s something that reminds you of your mother?

A traditional Colombian dish. She would always make sure to cook our favorite dishes. During this time, I have had to call her to teach me how to make my own Colombian dishes at home since I can't visit her. She’s helped my cooking skills!

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What keeps you inspired and connected during challenging times?

I feel lucky to be able to work for a company like Ultra during this unprecedented time.

The company has shown support for the entire workforce, Customers and Retailers.

They made sure that everyone's safety was the main priority and all teams have come together to make sure the Ultra experience does not get impacted. From offering extra data and ILD credits to having us there to support each store being impacted I feel like we have stood out in prepaid.

Jessen Thimot LY N WO O D, I L

What’s something that reminds you of your mother?

Me and my mother are currently quarantined together and we find it therapeutic to have time to decompress and share lunch with one another. These are the times that I hold dear, to be around a woman that truly influences and cares for everyone...especially me!

What keeps you inspired and connected during challenging times?

I love working at Ultra because it highlights our relationship building skills in the workplace with our Retailers, and they love every bit of those interactions, where our cultivated relationships take center stage amongst the competition.

HAPPY Mother’s Day!

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A C T I V A T E B Y U LT R A M O B I L E

Around the World See how these countries on the Ultra Unlimited 80+ celebrate mothers.

United Kingdom S U N DAY, M A R C H 1 4 “Mothering Sunday” was celebrated this year on March 14. What makes this celebration different in the U.K. is that “Mothering Sunday” was traditionally a day off for servants, who could use it to return home and visit their mothers.

Japan S U N DAY, M AY 1 0 Japan initially celebrated Mother’s Day, aka 母の日 (haha no hi), with the birthday of Empress Koujun, who reigned most of the 20th century. Nowadays, Mother’s day is celebrated by giving gifts, especially flowers.

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Mexico S U N DAY, M AY 1 0 Mother’s Day always takes place on May 10th in Mexico and it’s the busiest day of the year for Mexican restaurants. Mothers are celebrated with festivities, food and music. Many family members serenade mothers with “Las Mananitas”, a song commonly sung to people on special occasions.

India S U N DAY, M AY 1 0 Much like in the United States, Indian children present cards to their mothers and cook her favorite foods for Mother’s Day. However, Indian Hindus have a long held festival in October called Durga Puja, which celebrates the goddess Durga, also known as the “Divine Mother.” During this 10-day celebration, people fast, feast and pray in addition to sing, dance and perform cultural dramas.

France S U N DAY, J U N E 7 Mother’s Day, called Fête des Mères, is celebrated on the fourth Sunday in May or the first Sunday in June depending on the year.

Families celebrate mothers by treating her to outings or showering her with flowers and gifts.

To wish mom a happy Mother’s Day in French, people say “bonne fête maman” (pronounced bun feht mah-mon).

Thailand W E D N E S DAY, AU G U S T 1 2 Mother’s Day is celebrated in Thailand in August to mark the birthday of their much beloved Queen Sirikit. Ceremonies and parades are held and family members usually give jasmine flowers to the mothers in their families.

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A C T I V A T E B Y U LT R A M O B I L E

Ultra Gives Back An important thing to remember in times of adversity is that this is often when communities step up and help. Here’s what Ultra is doing to help in any way that we can: One special Ultra Retailer is making life extra Ultra for his community by giving away free masks. Ultra Retailer Wireless Max has given away over 14,000 masks in the Houston area! Thank you for your incredible contributions!

Another exemplary Ultra team member has 3D printed andsent out 500 headbands, 140 face masks, and 10 door opening tools to hospitals in Minnesota, California, New

Mexico, Texas, New York and Colorado.

Ultra helpers are also getting Ultra digital to provide support. A team of employees have donated extra computer resources that help researchers crunch data about potential cures for COVID-19. The distributed computing power of all the combined donations is now 15x faster than the top 500 supercomputers combined.

Pretty Ultra amazing if you ask us!

The Ultra Field Team is also working with the United Way to promote literacy and help parents with children out of school by recording videos of them reading their favorite book that are shared with over 500 low-income families.

thanks!

Thanks to all our Ultraamazing team for your dedication to helping those in need with whatever resources you have!

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Gift Card

Giveaway Every month we look forward to creating a fun contest or trivia questions to entertain and inform our Retailers. This month, things felt a little bit different.

We’re excited to offer a $100 Gift Card as usual, but this time we’re celebrating your positivity.

For your chance to win, send in your answer to this simple question:

What are YOU and your families or teams doing to stay positive throughout this challenging time?

To participate in this free drawing, you MUST include: 1. Your name 2. Your business name 3. City 4. State 5. Ultra Retailer Code 6. When you started selling Ultra

Send in your answers HERE! 13

Limited Time!

NOW TIL 5/31

Incentives E A R N

5 BONUS

$

When customers sign-up for uTALK.

30 SPIFF

$

U P

T O

30

$

ON MULTI-MONTH UPGRADES More rewards for helping your Customers save with Multi-Month!

$10 BONUS Single-Month to 3-Month Plan

Earn $25 additional to your $5 Instant Spiff on new Activations & Port-Ins On New $39 Plan.

$20 BONUS E A R N

A

5 BONUS

$

Ultra Retailers can earn a $5 bonus for every new or current incremental Ultra Customer placed on AR and an ADDITIONAL 5% AR margin during the incentive period.

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Single-Month to 6-Month Plan (and New 6-Month Plan Customers)

$30 BONUS SIngle-Month to 12-Month Plan (and New 12-Month Plan Customers)

S ee Retailer Comp FAQs for Details.

Earn 20% even if your store is closed when you activate customers on ultramobile.com Customers get 20% off all Multi-Month plans.

NEW!

CLICK HERE for more details

ULTRA MOBILE'S CLASSIC PLAN COMPENSATION PROGRAM

ULTRA CLASSIC PLAN

As you know, we have always been an industry leader with paying strong residuals, helping to ensure our Retailers have recurring revenue with Ultra, we realized that it would help even more if we increased your share!

Ultra Mobile Retailers will now earn 15% residuals on new and existing customers in your base!* Yes, that is right; we are paying 5x more residuals than before.

C O M P E N S AT I O N P R O G R A M

RESIDUALS

INSTANT SPIFF

AIRTIME MARGIN

5

5%

FOR NEW AND EXISTING CUSTOMERS!

15%

$

CLASSIC 1-MONTH PLAN

CLASSIC 1-MONTH PLAN REFILLS

15

10%

2- 24 M O. FOR CLASSIC 1-MONT H 4 - 24 MO. CLASSIC 3-MONTH 4 - 24 M O. F OR E X IST ING CUSTOMER S *

5x more

$

residuals residuals than than before. before.

3% FOR MONTHS 25+ 6% IF ON AUTO RENEW

CLASSIC 3-MONTH PLAN

CLASSIC 3-MONTH PLAN REFILLS

See RETAILER COMP FAQ ULTRA MULTI-MONTH & FLEX PLANS

AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS! Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Classic 1-Month and Classic 3-Month Activations.

C O M P E N S AT I O

N PROGRAM

F OR D ETA ILS

s

*Paid based on tenure of account.

Multi-Month

YOU'LL EARN

20

%

AIRTIME MARGINS OR AUTO RECHARGE MARGINS

Our goal for the new Multi-Month Plans is to help customers save more and help our valuable Retailers make more! Here we break down everything you need to know to get paid for growing that base.

Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.

Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Retailer Comp FAQs now!

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A C T I V A T E B Y U LT R A M O B I L E

FEBRUARY 2020

THE ULTRA MOBILE APP!

FREE 3GB ADD-ONS

FOR ULTRA CUSTOMERS www.ultramobile.com/freedata for details

02/28/20

Don’t forget to tell your Customers to download the new Ultra Mobile app. Now more than ever, it’s important to keep your Customers connected to friends and loved ones around our 80+ international destinations. We remain committed to helping you and your Customers stay connected with the newest technology and improved app experience!

AVAILABLE ON

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RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT CAN BE REACHED AT :

855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.

Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.

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WISHING WELLNESS FROM YOUR ULTRA FAMILY