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ULTRA CONNECTS 75% OF THE WORLD’S POPULATION
CELEBRATE RAMADAN WITH OUR RETAILERS NEW CONTEST! WITH OUR RETAILERS
ULTRA HELPS REFUGEES
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A C T I V A T E B Y U LT R A M O B I L E
Ultra Around Over time, the Ultra list of international destinations has steadily grown to an impressive 80+ destinations. Ultra Mobile’s global reach now extends to 75% of the world’s population. To celebrate this exciting breadth of influence we are highlighting some interesting international facts about our plans and the world we serve!
1 2
Ultra’s first international offer started at
1,000 MINUTES OF INTERNATIONAL CALLING ANYWHERE.
We continued to grow as a category leader when we became the first to offer unlimited international calling to 40 International Destinations!
1/3 With India and China combined, Ultra provides calling to
36% of the total world population.
+ India and China are the only two nations each with
a population over a billion
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the World N EW
3 75% 4
OF THE WORLD’S POPULATION IS INCLUDED IN THE
80+
DESTINATIONS
ULTRA’S NEWEST DESTINATIONS ON THE 80+ LIST ARE ALGERIA, ANGOLA, BHUTAN, NORTHERN MARIANA ISLANDS, AND UNITED ARAB EMIRATES.
Algeria is the largest country in Africa. It’s neighboring countries are Morocco to the west and Tunisia to the east and it’s northern bank brushes up against the salty Mediterranean coastline.
Angola is a country that was once a Portuguese colony in Southern Africa. After years of civil war, Angola is slowly emerging as a major economic powerhouse in Africa, and has one of the fastest growing economies in the world.
Bhutan is a Buddhist kingdom tucked away between China and India at the eastern edge of the Himalayan mountain range. The word “Bhutan” translates to “Land of the Thunder Dragon.” It earned the nickname because of the fierce storms that often roll in from the Himalayas.
Northern Mariana Islands are a U.S. territory in the Pacific Ocean a group of 22 islands in the Pacific Ocean near Guam. The southern islands are made of flat limestone and coastal coral reefs, while the northern islands are encrusted with majestic volcanic peaks.
United Arab Emirates is a federation made up of 7 emirates, including Abu Dhabi and Dubai. The UAE is the United States’ single largest export market in the Middle East, with more than $20 billion in exports in 2017 – the ninth straight year the UAE has held this distinction.
This exciting milestone is thanks to your commitment to being a part of the Ultra family. We thank you for your partnership as we continue to make the world Ultra!
ACTI-
RETAILER PROFILE
R E TA I L E R S C E L E B R AT E R A M A DA N
For followers of Islam, Ramadan is the holiest month In February we launched an even more international of the year. During Ramadan, Muslims fast from food Ultra plan lineup, offering unlimited international drink from sunrise to sunset efforts practice toand 80+ destinations and addinginover 20to new gratitude,toself-control compassion the less destinations uTalk with and a heavy focus onfor Africa. fortunate. is the sacrifice and the We also added Eid more datafestival to theof$19 plan with celebration thethe endfirst of Ramadan unlimited 3Goffor time everfasting. at that To price point. Here commemorate thisare sacred time for our Retailers and customers, we’re featuring a few of our Retailers celebrating Ramadan!
as a family, and as many Muslims do, prepare ourselves mentally, physically, and spiritually. The month of Shaaban is an introduction to Ramadan where one fasts, gives charity and recites the Quran, making the transition (fasting during Ramadan) easier for many Muslims.
JAMIL ALLAN BROADWAY ELECTRONICS
Paterson, NJ How does your store or family prepare for Ramadan? During the month of Shaaban, the month before the holy month of Ramadan, we
What are your favorite Ramadan/Eid traditions or memories? Throughout the year, everyone is in a rush, racing to work or doing their own thing. But during Ramadan everyone takes that time to break their fast together. It's an opportunity for families to slow down, unite, and have a sense of belonging to
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one another. It's a time to be thankful for all our blessings and eventually feel like a part of a larger community during our nightly prayers. What's the best way to service your customers during the holy month? Ramadan is not about just fasting, its cleansing your soul. Acts of kindness, being patient, giving to charity, volunteering your time. During the month of Ramadan we are no different with our customers. We give them the upmost respect and patients to all mankind as we are taught to do in our faith.
LUQMAN LADHA
time on this activity during the month as Masjid becomes the center of activity. The same applies to business as efforts are made to have inventory in stock before the beginning of the month to facilitate more time for store associates in prayer. What are your favorite Ramadan/Eid traditions or memories? Starting and breaking the fast at the beginning and end of the day with a good meal with family, going to Masjid for prayers in congregation and allowing the routine to be different and set the example for the entire year. What's the best way to service your customers during the holy month? Ramadan is a month of mercy and giving. We introduce special offers and markdown prices on a lot of our products. Store hours are also changed to close 30 mins earlier than normal to facilitate ourselves to prepare and spend time in prayer.
GADGET HAUS PLUS
Houston, TX How does your store or family prepare for Ramadan? As it’s a month of fasting, preparations at home are carried out well in advance with grocery and supplies purchased for the whole month. This way we don’t waste
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What’s the best way to service your customers during the holy month? I try to keep a smile and good attitude with all customers even though I am fasting and can make it a little difficult at times. In the end it’s all worth it.
MOHELDIN MOHAMMED BELTS WORLD
Brooklyn, NY How does your store or family prepare for Ramadan? Unfortunately, for me it’s hard to prepare and do anything for Ramadan since my whole family is back home in Sudan and depend on me to give them support for the holidays. I’m hoping that someday soon I’ll be able to go back and celebrate with my friends and family. What are your favorite Ramadan/Eid traditions or memories? One of my favorite memories was spending time with my family in Sudan and going to the mosque as a whole group. I don’t really get the chance to now since I’ve become a small business owner that runs the store on my own. So I hold on to that memory and cherish those times 15 years ago.
LOVELY ARSHAD CELL PHONE RETAIL SHOP
Jamaica, NY How does your store or family prepare for Ramadan? We keep business running as usual. We don't stay closed but we do open a little later due to Ramadan, because most customers wake up later due to fasting. What are your favorite Ramadan/Eid traditions or memories? Having Iftar (breaking fast) everyday with my family during Ramadan is my tradition. What’s the best way to service your customers during the holy month? Best way to service customers during
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Ramadan is taking bill Payment's over the phone, so they don't have to travel while fasting all day to the store.
MD MOHSIN MOHSIN DIGITAL
Brooklyn, NY How does your store or family prepare for Ramadan? We prepare by closing our store before sunset to prepare for iftar (dates are eaten after sunset to break our fast). We also make sure to have the proper spread of food which consist of Piyajoo (lentils), Beguni (fried eggplant), Jilapi (fried sweet pastry), Muri (puffed rice), Samosa, Briyani (seasoned rice), and fruits. For iftar we invite friends and family over to our home to share a meal and immediately after we pray. Overall, we pray 5 times throughout the day which will helps keep us disciplined for the rest of the year. What are your favorite Ramadan/Eid traditions or memories? I remember being a kid in Bangladesh and
celebrating Ramadan. My favorite memory was the end of Ramadan where my friends and family would get together to celebrate Eid. Eid typically extends for 3 days of eating and praying. It’s also tradition to wear new clothes and the elders would gift kids with money. What’s the best way to service your customers during the holy month? In the past we would create custom Ramadan calendars where it listed the different prayer times and times to break fast (iftar). Its critical for Muslims to break fast at the exact time.
AZAM FATMI KAZAMO CELL & COMPUTER REPAIR
Marietta, Georgia How does your store or family prepare for Ramadan? My family prepares by shopping for proper groceries such as breakfast and dinner because Ramadan is from sun up to sun
A C T I V A T E B Y U LT R A M O B I L E
down. We are also mentally prepared because it’s for a whole month and you have to be spiritually connected. Prayer is essential throughout the day. What are your favorite Ramadan/Eid traditions or memories? Some of the memories I remember most is going to the mosque as a child being hungry all day but the gift was at the end of the day when the community broke the fast together by contributing a meal to the mosque for everyone to enjoy. What’s the best way to service your customers during the holy month? The best way to service my customers during the holy month would be to continue servicing them with love and respect.
We keep it simple and get together in the evening for dinner. What are your favorite Ramadan/Eid traditions or memories? Spending time with friends and family and celebrating with them. What’s the best way to service your customers during the holy month? Just have to serve the customer with a smile on your face. It is a difficult time during the fast but keeping a smile on your face and keeping the conversations fun helps get through it.
MOHAMMED AZIZ SAMEER PARTS SUPPLY CORPORATION
RAY MUHAMMAD ICELL WIRELESS
Chicago IL How does your store or family prepare for Ramadan?
How does your store or family prepare for Ramadan? We prepare for Ramadan by getting together, and having some quality family time, and reminding each other what is important around this holiday.
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What are your favorite Ramadan/Eid traditions or memories? Going out at night after prayer finished, and watching the town come to life as normally everything is closed after 9pm. Some restaurants and grocery stores are open till sunrise. What’s the best way to service your customers during the holy month? The best way to service our customers during this time is to remind them why we observe the holiday, and share our knowledge of Ramadan with anyone who is willing to listen.
and less focused due to intense praying and fasting. What are your favorite Ramadan/Eid traditions or memories? Visiting family members in other cities during Ramadan, and attending prayer at different mosques with them. What’s the best way to service your customers during the holy month? The best way to service customers is through charity and enrichment. Teaching them and having open discussions about worship and being a king, decent human being. Humanity is never lost when you have humans working together for peace and compassion.
The first day of Ramadan is on May 5th. Indeed, the patient will be given their reward without account. -THE QUR’AN
MUHAMMAD RAIHANUZZAMAN XEBEC INTERNATIONA l
Hamtramck, Michigan How does your store or family prepare for Ramadan? I clean the store and workspace within a couple of weeks before Ramadan as organization is key to fasting. It makes things easier, as he knows he’ll grow tired
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23
PLAN SPOTLIGHT
$
3GB 4G LTE
WHEN YOU BUY 3 MONTHS
a data plan that's just right Not too big and not too small, the $23 multi-month plan provides just the right amount of high-speed data for customers who are savvy about signing onto WiFi. With 3GB 4G LTE a month, customers use their data for fun activities like games, music/video streaming and browsing the web. Plus customers can enjoy unlimited data once their 4G LTE is up!
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But how much does 3GB/mo actually get you? Here are some great selling points to qualify your customer on the $23 plan: BROWSE THE INTERNET FOR 60 HOURS
SEND OR RECEIVE 3,000 EMAILS
POST 300 PHOTOS TO SOCIAL MEDIA
DOWNLOAD AROUND 30 APPS
(data use varies per app) ENJOY 50 HOURS OF NAVIGATION ON GOOGLE MAPS
SPEND 150 HOURS ON FACEBOOK
STREAM MUSIC FOR 24 HOURS
STREAM 200 YOUTUBE VIDEOS
WATCH 1 HD-QUALITY MOVIE
When selling the $23 plan
don’t forget to tell your customers how to make the most of their plan by showing them how to log on to WiFi. They’ll be thrilled to save more data and enjoy even more of their favorite things at home or work!
When customers buy $23
in multi-month they enjoy unlimited data, unlimited international talk and text to 80+ destinations and more Ultra features. That’s how we make life Ultra!
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U LT R A
Gives Back Connecting Refugees
WITH
O
ur number one priority at Ultra is to keep friends and families connected around the world, no matter where they may be, or what separates them. That’s why we’re partnering with Ads-Up, a not-for-profit organization of volunteers that help the 1,250 refugees resettled in the U.S. under the US-Australia refugee deal. Through this partnership, we’re able to help distribute and provide free access to wireless service for refugees from Pakistan, Myanmar, Sri Lanka, and more.
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“We learned that many refugees use the very limited cash they have to purchase a SIM card when they first arrive to let their families know they are safe,” Erin Anderson, SVP of Sales at Ultra, told PR Newswire. “Beyond that momentous call, mobile service allows them to communicate with potential employers, see maps of their new neighborhood, find information and communicate with friends and family, not to mention access support from groups such as Ads-Up. For most, their phone is their single source of internet, so ensuring they have unlimited data is important." Phone service does more than just connect refugees with their friends and family to let them know their safe. Without
computer access, mobile service is the primary way they seek new employment and are able to communicate with potential employers, which is crucial to establishing their independence. “It’s such a terrific help.” Says Fleur Wood, founder of Ads-Up. “Mobile service is expensive when you’re living on food stamps, and a free month of service will free them to use that money on clothing, on their medical costs and other expenses that come with adjusting to a new place.” Why is now an important time to help? “There’s so much going on in the world, such a need for aid that it’s nice to see such philanthropic measures from companies like Ultra,” says Wood.
We are Ultra proud to be able to keep connecting families around the world when they need it most.
An Ultra M
A C T I V A T E B Y U LT R A M O B I L E
M o t h e r ’ s D ay i s S u n d ay, M ay 1 2 Don’t forget to call Mom! Mother’s Day is around the corner. Did you know that more international calls are made on Mother’s Day than any other day of the year?
Mother’s Day
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Don’t forget to mention to your customers this month that our $19 plan is the most affordable way to stay in touch with Mom with unlimited international calling and global text. Thanks to Ultra’s classic plans, customers can call Mom as much as they want any day of the year.
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A C T I V A T E B Y U LT R A M O B I L E
CONTEST:
FLEX PHOTO BOMB ULTRA RETAILERS FLEX THEIR NEW COLLATERAL!
Get out your cameras and flash a smile—it’s time for a photo with your fresh new Ultra Flex collateral! Show off your store, your awesome employees--have fun! To participate in the free drawing, you MUST include: 1) Your name (or the names of people in the photo) 2) Business name 3) City 4) State 5) Ultra Retailer Code 6) When you started selling Ultra Email your ANSWERS TO: retailertrivia@ultra.me by May 15, 2019
CONGRATULATIONS! Thanks to all of our hunters for catching our bunnies in last month’s issue of Activate and sending in their answers. The winning phrase was SHOWERS & FLOWERS.
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Extra special congrats to James Chen of SunWire in Brooklyn, NY. Your gift card is headed your way!
$100
Gift Card!
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!
R E TA I L E R C O M P E N S AT I O N P R O G R A M
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RESIDUALS REWARDS
Introducing Ultra Mobile’s new Compensation Program Spring has sprung our latest innovation as we are launching exciting changes to our Retailer compensation program that will LEVEL UP focus with growing our Customer base. As you know, it is our intent to reward our valued Retailers for adding and keeping subscribers with Ultra Mobile. As we have always been an industry leader with paying strong residuals helping to ensure our
RESIDUALS
Retailers have recurring revenue with Ultra, we realized that it would help even more if we increased your share! So beginning May 1st, Ultra Mobile Retailers will earn 15% residuals on new and existing customers in your base! Yes, that is right; we are paying 5x more residuals than before.
INSTANT SPIFF
AIRTIME MARGIN
5
5%
FOR NEW AND EXISTING CUSTOMERS!
15%
$
SINGLE MONTH PLAN REFILLS
SINGLE MONTH PLAN
2- 24 M O. FOR SINGLE-MONTH 4-24 M O. FOR MULTI-MO NTH 4-24 MO. FO R E X I STING C USTOMERS*
5x more
residuals residuals than than before. before. 3% FOR MONTHS 25+ 6% IF ON AUTO RENEW
15
$
10%
MULTI-MONTH PLAN REFILLS
MULTI-MONTH PLAN
AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS! Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Multi-Month and Single-Month Activations. *Paid based on tenure of account.
CLI CK F OR
MORE INFO
Earn Margins on All Ultra Flex Products! Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.
YOU'LL EARN
20
%
AIRTIME MARGINS OR
AUTO RECHARGE MARGINS
Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Spiffs FAQ now!
RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
RETAILER SUPPORT CAN BE REACHED AT :
855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST
CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.
Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
THANKS!