Ultra Mobile Activate - March 2021

AC T I VAT E M A R C H 2 0 2 1 / / B Y U LT R A M O B I L E

a t a D e r o M FOR LESS

C E L E B R AT I N G ULTRA WOMEN IN BUSINESS

NEW & IMPROVED

SOCIAL MEDIA TOOLS TO GROW YOUR BIZ

retailer COMPENSATION PROGRAM

NEW PLANS

F O R T H E B E S T VA L U E I N W I R E L E S S !

A C T I V A T E B Y U LT R A M O B I L E

a t a D e r o M FOR LESS

THE BEST VALUE IN WIRELESS Here’s the full new lineup: 250MB 5G • 4 G LT E

LIMITED TO 250MB

12

MONTH

10 11 13 15

$

/MO

TOTAL $120

6

MONTH

$

/MO

TOTAL $66

3

MONTH

$

/MO

TOTAL $39

1

MONTH

$

/MO

2GB

3GB

5 G • 4 G LT E

best value

14 $ 15 $ 16 $ 19 $

20 21 22 24

TOTAL $3 00

$

/MO

$

/MO

TOTAL $90

/MO

TOTAL $162

TOTAL $12 6

$

/MO

$

/MO

TOTAL $48

TOTAL $66

$

/MO

/MO

25 27 28 29

/MO

TOTAL $2 40

5 G • 4 G LTE

5 G • 4 G LT E

$

/MO

/MO

TOTAL $ 1 6 8

UNLIMITED

15GB

5 G • 4 G LT E

$

/MO

TOTAL $84

$

/MO

30 35 36 39

$

/MO

TOTAL $3 60

$

/MO

TOTAL $2 10

$

/MO

TOTAL $108

$

/MO

FIRST 40GB (UP TO 10GB MOBILE HOTSPOT)

40 45 46 49

$

/MO

TOTAL $480

$

/MO

TOTAL $270

$

/MO

TOTAL $138

$

/MO

PLANS INCLUDE

CALL CREDIT INCLUDED

• Unlimited Nationwide Talk, Global Text & Data

2GB & 3GB Plans • INTL Call Credit Per Month: $1.50 • One Time INTL Roaming Credit: $5

•F ree Unlimited Talk to 80+ INTL Destinations • The Best INTL Rates Worldwide • Free Mobile Hotspot 250MB plan limited to 250MB 2

6GB

5 G • 4 G LT E

6GB, 15GB & UNLIMITED Plans • INTL Call Credit Per Month: $5 • One Time INTL Roaming Credit: $5

MARCH 2021

Are you ready for a new line of Ultra amazing plans? Our newly upgraded and simplified line of Ultra Mobile plans are packing more data, more savings and more bang for your Customer’s buck than ever, offering: • Industry-leading prices • More data for less • Free 5G Coverage on the largest nationwide 5G network We’re Ultra excited to launch the brand new $19/mo Multi-Month plan, now with TWICE the data at 2GB of 5G • 4G LTE data per month- a price that drops down to $14/mo when they buy 12 months. We can’t wait to see your

Customer Base grow when you offer this new plan with incredible value.

If any Customer wants to switch to these new plans, they’ll need to switch their plan at the end of their billing cycle.

We remain dedicated to offering plans that are easy to sell, with strong value and International offerings that benefit our Retail partners as much as our Customers.

Don’t forget to check out our new collateral in printer-friendly versions on the Retailer Portal.

Check out the New Retailer Compensation Program that goes with our new plans at the end of this issue.

SPREAD THE NEWS ON SOCIAL MEDIA To help you spread the news, we’ve included images to post to your social media channels to promote the new upgraded plans and get Customers into your store!

C L I C K TO D OW N LOA D

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A C T I V A T E B Y U LT R A M O B I L E

NOW WITH T W I C E T H E D ATA

19 Unlimited

2GB

$

5G • 4G LTE /MO

/ MO

TALK, TEXT & DATA P L A N I N C LU D E S :

This budget-friendly plan is the best value in wireless. Customers can enjoy 2GB of high speed data, including free 5G on the largest nationwide 5G network, for just $19/mo. This Ultra affordable $19 plan is perfect for subscribers who aren’t big data streamers, but enjoy high-speed data when they need it to keep in touch.

• U nlimited Nationwide Talk, Global Text & Data • F ree Unlimited Talk to 80+ INTL Destinations • The Best INTL Rates Worldwide • Free Mobile Hotspot

The 2GB plan is available at the low monthly price of $19/mo, as well as in 3, 6 and 12 month Multi-Month plans that save Customers even more, and lock in your residuals!

14

$

/M O

Total $168

12 MONTH PLAN 4 4

15

$

/ MO

Total $90

6 MONTH PLAN

16

$

/ MO

Total $48

3 MONTH PLAN

F E BM RA UR AC RH Y 2021

Retailer Resources F O R C OV ID- 1 9 SUP P ORT

We remain committed to supporting our trusted partners in these challenging times and are continuously updating this document with helpful resources.

GO TO RESOURCES

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A C T I V A T E B Y U LT R A M O B I L E

Celebrating

ULTRA

WOMEN

International Women’s Day is on March 8th, and was created in 1913 to celebrate the achievements of women around the world. Since we’re all about celebrating people who make life Ultra, we’re featuring our very own Ultra Women Retailers this month! Here’s what they had to say about being a woman in business today.

EDITH ARROYO

Felix Wireless PHOENIX, AZ

Ultra Retailer since 2013 What inspired you to open your own business?

After working for other people and companies, I finally realized I could open up my own business and become successful working for myself.

What challenges did you face in starting your business?

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W O M E N ’ S

“

D A Y

“

I N T E R N A T I O N A L

The future belongs to those who believe in the beauty of their dreams.

– E L E A N O R R O O S E V E LT

In the beginning my biggest challenge was building repeat Customers. Over time and with great customer service I created a Customer Base that I see on a regular basis.

How has your business’s success empowered you, personally and professionally?

Personally, working for myself and running my business the way I want to has made me happier in life. Professionally, it has made me realize that with hard work and excellent customer service, anyone has the opportunity to have a successful business.

MARCH 2021

MARY MERCADO

Mary’s Cellular Huntington Park, CA Ultra Retailer since 2015 What inspired you to open your own business?

I wanted to be my own boss.

What challenges did you face in starting your business?

At the beginning it wasn’t easy to get the seller’s permit from the city because there were a lot of cellphone stores around me.

How has your business’s success empowered you, personally and professionally?

Makes me feel proud of being able to support my family financially.

What challenges did you face in starting your business?

Building up my Customer Base was the first big challenge.

How has your business’s success empowered you, personally and professionally?

Success has come from hard work and honesty which has helped me every day.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

Always put your Customer’s needs first and they will be loyal.

ELIZABETH ORNELAS

Elizabeth Wireless MISSION, TX

Ultra Retailer since 2017 LIZBETH VEGA

National GSM H U N T I N G TO N PA R K , C A

Ultra Retailer since 2017 What inspired you to open your own business?

My kids.

How has your business’s success empowered you, personally and professionally?

It helps me improve myself and I feel proud as a businesswoman.

Anything else you want to share with Ultra Mobile or your fellow Retailers?

Always believe in yourself.

What inspired you to open your own business?

My family.

What challenges did you face in starting your business?

Learning how to market by word of mouth to bring business to my store.

How has your business’s success empowered you, personally and professionally?

It’s made me a stronger person and I believe that anything is possible if you work hard.

MARY THAO

Your Mobile, LLC S A I N T PAU L , M N

HOLLY HOANG

Pager Cell Services WESTMINSTER, CA

Ultra Retailer since 2015 What inspired you to open your own business?

I had worked for Motorola but wanted to be my own boss. In 1996, I opened up a shop that focused on pagers at the time.

Ultra Retailer since 2015 What inspired you to open your own business?

I learned early on that you can make a living by working for yourself. With hard work and a “never give up” attitude, anything is possible.

What challenges did you face in starting your business?

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A C T I V A T E B Y U LT R A M O B I L E

Competing with nearby competitors was tough at first, but my family has a long history in the community. Customers support us because of the way we treat them.

How has your business’s success empowered you, personally and professionally?

It’s helped me to find balance which is great for me and my young family. It has also allowed me to have a voice in the community and I have been able to help influence positive changes in the area.

ALLISON SMITH

ABC Cellular C H I C AG O, I L

Ultra Retailer since 2015

Mega Cellular C H I C AG O, I L

Ultra Retailer since 2016 What inspired you to open your own business?

Being independent and being my own boss.

What challenges did you face in starting your business?

Starting my business in a flea market space where there are many avenues of competition.

How has your business’s success empowered you, personally and professionally?

What inspired you to open your own business?

I opened my business so I’d never have to work for anyone else again. My independence means the world to me.

As a full time business owner and a new grandmother, I’m doing this to make sure my family is well taken care of, so that I can forge a path for them to follow, and hopefully they will become business owners themselves!

What challenges did you face in starting your business?

Having no knowledge of the indirect side of the business after working with telecom on the corporate side.

EVELYN CORTES

How has your business’s success empowered you, personally and professionally?

My success has empowered me because my family will have generational wealth, something I didn’t have when I was growing up. Professionally, to know a Black woman could also have a piece of the “pie”, in a mainly male dominated business feels good.

Celebrating

ULTRA

WOMEN

8

YAZMIN RUIZ

Subhans International Inc. BRONX, NY

Ultra Retailer since 2017 What inspired you to open your own business?

After working 2 jobs for 12 years, I decided that I could put that energy into my own business instead of someone else’s.

What challenges did you face in starting your business?

The challenges of learning an entire new industry and establishing a new business in the area to attract customers was difficult.

How has your business’s success empowered you, personally and professionally?

I’ve learned how to provide the best customer service and help others by providing jobs in the community I grew up in as a child.

SPOTLIGHT ON

Ultra Women IN LEADERSHIP In addition to our awesome female Retailers, we’re celebrating all the women behind the scenes at Ultra who work tirelessly to support our brand, business, Retailers and community. Here are just a few of their stories.

On International Women’s Day, I am excited to celebrate the many powerful female business leaders behind the Ultra brand, in addition to our extraordinary female Retail partners across the country.

I am proud that we continue to evolve as a company to embrace diversity and love so that we can be a part of women connecting with and supporting each other around the world.

-ERIN ANDERSON S V P, I N D I R E C T S A L E S

How long have you been at Ultra?

8 and a half years. I joined before we launched Ultra.

What inspired you to get into the Telecom industry?

Telecom fascinated me in the innovative ways the industry was helping people stay connected.

When we launched Ultra, I knew we were bringing something different that was solving real pain points in the industry and enriching our customers lives by making it easy and affordable to connect with their family and friends around the globe as well as make it fast, fun and easy to do business with Ultra for our Retailers – hence our motto

“Make Life Ultra”. I also enjoyed throughout my career working in various areas of the business from operations and supply chain, to retention and Customer Care… and of course Sales! All of which helped me gain a better perspective of the business and the entire customer lifecycle to help build an even better connection with our Customers and our Retailers.

Do you have a mantra or favorite quote?

“Ability is what you’re capable of doing, Motivation determines what you do, Attitude determines how well you do it.”

What do you believe is your secret to success?

There isn’t a secret – it’s hard work, delivering on commitments, surrounding myself with incredible people and remembering that reputation and having integrity are the biggest assets.

HEIDI HARTWIG D I R E C TO R , N AT I O N A L F I E L D S A L E S O P E R AT I O N S

How long have you been at Ultra?

7 and a half years.

What inspired you to get into the Telecom industry?

After college, I got a Marketing job but after a couple years I wanted to explore my options. I started working for a Wireless Carrier in the Merchandising department.

The company and position checked all my boxes – talented people, fun culture, fast-paced environment and gave me the chance to develop my project management skills while keeping some creative aspects in my job. Fifteen years later (and three prepaid companies), I’m still in Telecom!

What are some challenges that you faced throughout your career?

My biggest ongoing challenge is juggling kids and keeping on track with my career goals, but I wouldn’t change a thing as having kids has been CONTINUED >> my most fulfilling job.

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What advice would you give to other women in business just starting out?

Find a mentor, someone you look up to and connect with personally and professionally – a family member, a Manager or Executive within or outside your current company. A mentor is invaluable for career growth and will give you advice and guidance based on their experience, hold you accountable and will push you out of your comfort zone.

SUNITA PANJABI D I R E C TO R O F S A L E S O P E R AT I O N S

How long have you been at Ultra?

7 years this month What inspired you to get into the Telecom industry?

I moved from London to LA in 1999 with a couple of very good job offers at IT firms but both jobs were in Orange County and I didn’t want a long commute. So I turned them down and ended up getting a job at a wireless carrier in B2B Sales.

It wasn’t what I’d planned to do, but my accent opened doors and helped me close deals that others hadn’t been able to. I learned a lot and it was fun and I was there for about 6 years before moving to another carrier as an Indirect Sales Manager. I quickly moved up to National Sales Manager then into Sales Operations and after 8 years there I came over to Ultra Mobile. I actually can’t believe it’s been 7 years here already - time really does fly when you’re having fun!

What are some challenges that you faced throughout your career?

I’ve been fortunate enough to really enjoy working wherever I have been, loved what I do, and have moved up going through a variety of positions where I’ve learned so much and most importantly have met so many amazing people I am still in touch with people I worked with 20+ years ago!

10

Do you have a mantra or favorite quote that inspires your work ethic?

There’s a Hindi quote my mum drummed into us when we were young, ‘Kaal Kare So Aaj Kar, Aaj Kare So Ub. It basically means don’t be lazy and delay your work until tomorrow, get it done right now. That has defined my work ethic. If you enjoy your work, the joy you get once it’s done is so much more gratifying than taking breaks and doing the same work for a longer period of time.

What advice would you give to other women in business just starting out?

Take criticism seriously, but not personally, especially If there is truth in the criticism. Try to learn from it and better your skills and don’t stop learning. You always have more to learn.

TIPS FOR SUCCESS FROM ULTRA WOMEN IN LEADERSHIP

1. Build Relationships 2. Surround Yourself with Great People and Diverse Thinkers 3. Ensure Continuous Learning 4. Observe Others and Keep Growing 5. Push Yourself – Get Uncomfortable 6. Be Proactive and Assertive not Aggressive 7. Think Good Intentions 8. Have a “We” mindset, not an “I” 9. Be Thoughtful 10. Remember your Reputation and having integrity are the biggest assets Be Kind to Yourself – especially when 11. making mistakes, there is a learning in there!

12. Pay It Forward 13. Set Goals – Celebrate even the smallest of wins!

SPOTLIGHT ON

Ultra Women IN LEADERSHIP

CONTEST

To celebrate our new plans offering the best value in wireless, we’re putting your Ultra knowledge to the test! We’ll describe the plan, you guess the price.

• How much is the new Single-Month plan that comes with double the data?

• W hat’s the lowest price on our Unlimited 5G • 4G LTE data plan?

How many months do you need to buy to get it at this low price?

• If your total cost is $168 for a year of the 2GB/month plan, how much is your plan per month?

H O W TO W I N Send in your answers to RetailerTrivia@ultra.me by March 15th to enter!

M U S T I N C LU D E TO W I N :

3 Name 3 Business Name 3 City, State 3 Ultra Retailer Code 3 When you started selling Ultra

CUPID’S A R R OW CONTEST!

We hope you had an amazing Valentine’s Day. The winner of our Cupid’s Arrow Contest is SAM AHMED at WIRELESS USA in MESA, AZ! Your Ultra-branded JBL waterproof speaker is on the way!

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A C T I V A T E B Y U LT R A M O B I L E

Social

Media 101

MANAGEMENT TOOLS Over the past few months, we’ve shown you how to use Facebook, Twitter, Instagram and Google My Business to grow your business. You may have found out that running two or even more social media accounts can be time consuming. That’s why we’ve compiled a list of free helpful tools to make managing your social accounts easier and help you grow a steady following of new Customers.

H O OTS UITE Cost: Free plan, $29, $129, $599 per month, and enterprise pricing (with a 30-day free trial) Hootsuite is one of the largest social media management tools, used by over 15 million people worldwide. (More than 800 of the Fortune 1000 companies use it.) Hootsuite helps you view all of your social media profiles in one place and schedule content on multiple platforms in advance. Their free account lets you connect 3 social media accounts and schedule up to 30 posts a month. You can also use it to run social media ads and measure your social return on investment (ROI).

LEARN MORE

12

MARCH 2021

B UF F E R Cost: Forever free plan, $15, $99, $199, and $399 per month (with a 14-day free trial) Buffer offers more affordable plan options while still providing an intuitive way to view your content calendar, schedule posts and measure post performance. Their free account allows one user to connect to 3 social channels, schedule 10 posts per social channel and connect 1 media account.

LEARN MORE

Want another free option? Try Metigy.

CANVA Cost: Free, Pro $119/year for up to 5 people, $30/mo for Enterprise Canva is an easy design tool to help create images. With a free Canva account, you have access to over 250,000 free templates, over 100 design types (such as social media posts, presentations, letters and more) as well as hundreds of thousands of free photos and graphics. You can also invite members of your team to collaborate and comment and get 5GB of cloud storage.

LEARN MORE

N EW TO O UR S OCIA L M E DIA 1 01 SERIES? Don’t forget to check out our other articles towards the end of previous Activate Issues.

• How to Start a Google My Business Page • How to Use Facebook to Grow Your Business • How to Start an Instagram Account • How to Use Twitter for Your Business

WE’RE HAPPY TO HELP!

Have questions about managing your social media? Email your questions to our Social Media Team at ultrasocial@ultra.me

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A C T I V A T E B Y U LT R A M O B I L E

THE ULTRA MOBILE APP! CLICK HERE FOR INSTRUCTIONS ON HOW TO HELP CUSTOMERS D O W N L O A D T H E A P P.

5

$

BONUS ON NEW ACTIVATIONS who download the app within 24 hours of activation.

07/05/2021

2GB

5G • 4G LTE Data

02/28/20

Help your Customers manage their Ultra account and remind them to download the Ultra Mobile app. Customers can check their data balance, add more INTL Call Credit and more with the app. We remain committed to helping you and your Customers stay connected with the newest technology and an improved app experience!

2GB

AVAILABLE ON

14

MARCH 2021

W! NE

ALL NEW and IMPROVED

RETAILER COMPENSATION PROGRAM

Our all new compensation program gives you higher up front spiffs—paid INSTANTLY! On top of that, we’ve supercharged our industry leading residuals and airtime margins ON ALL PLANS! We’re excited to offer you even better Compensation to help you build your Customer Base and earn even more!

ULTRA PLAN

C O M P E N S AT I O N P R O G R A M

F O R A L L U LT R A 1 , 3 , 6 & 1 2 M O N T H P L A N S

MRC Spiff EARN

150% MRC SPIFF!!

Airtime Margin

7.5%

Residual UP TO

10%

Click here to view our Retailer Comp FAQs now for more details!

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RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist Customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT CAN BE REACHED AT :

855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

CUSTOMER SERVICE Please share our Customer Service number with your Customers should they wish to speak with a Care Representative who can provide account support.

16

Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.

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