Ultra Mobile Activate 062019

AC T I VAT E J U N E 2 0 1 9 / / B Y U LT R A M O B I L E

GROW YOUR BUSINESS

X5

TURN MULTI-MONTH INTO MULTI-SALE

RETAILERS TELL ALL

ON THE NEW COMPENSATION PROGRAM

RESIDUALS, RESIDUALS, RESIDUALS

A C T I V A T E B Y U LT R A M O B I L E

As you know, we changed to a new compensation structure at the beginning of last month because we want to reward you, our loyal Retailers, by providing you with more money over time.

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we want to reward you, our loyal Retailers, by providing you with more money over time.

"

This benefits everyone, since it works out to more compensation for you the longer your customer stays with us. Ultra is ready to win big...together, and our new compensation proves it!

We’re leveling the field and beating the competition: we now pay over 50% more than competing mobile providers over a 24-month period. Before, you were compensated with 3% residuals after three months. But now, our

residuals have increased to 15% up to the customer’s 24th month. That’s five times what we were offering before!

This 15% residual is on new and existing customers that participate in an Ultra Classic plan. Meaning you will start seeing the benefits right away.

Ultra has always been an industry leader when it comes to recurring revenue for our Retailers. By increasing your share, we all are rewarded by customer loyalty.

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Now - great news! - your residual is increasing 5 TIMES to 15% for all qualifying customers already in your base!

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This ensures that you aren’t starting from the ground up. That hard work you’ve already done will pay off for a lot longer than three months! After 24

JUNE 2019

months, you still benefit for as long as your customer remains with Ultra Mobile.

You receive a 6% residual with AutoRecharge, or a 3% residual after two years for the life of the plan.

Your customers want consistent, excellent service from their wireless provider, and encouraging them to stay with Ultra is good for everyone. They get consistency and flexibility, and you get a monthly reward and residual from your loyal customers! That’s a win/win situation.

Activation spiffs are still in place, but

we’ve adjusted them to $15 for multimonth plans and $5 for single months plans. They pair with your new 15% residual for up to the customer's 24th month, making you more money over time. As your customer base grows, your new earnings potential is primed for a big increase.

Our Retailers are fantastic and deserve to be rewarded with more money over time. Long-lasting customer relationships, combined with this new compensation structure, means customers and Retailers will grow together.

NOW!

BEFORE

5x more than

before!

3%

A C T I V A T E B Y U LT R A M O B I L E

RETAILERS TELL ALL LEARN HOW TO WIN BIG WITH OUR NEW COMPENSATION PROGRAM 2. How do you keep your current customer base with Ultra?

I believe customer service is the key point in keeping our customers. We always try our best to help them in any kind of phone or service related issue.

MARCO CAO MC WIRELESS

Flushing, NY Selling Ultra since 2014 1. What do you think about the new Ultra compensation program?

I think it’s good for dealers who want long term business. I am glad that I chose the right business model and now I am getting rewarded.

3. What are your tips to growing your base?

We run some promotions for customers who sign up for a special MC Wireless loyalty membership in our store. They can get discounts on devices, accessories, etc. and even some freebies. And we always ask qualifying questions to our customers in order to give them the right plan that fits their needs.

4. How will the new compensation program help your store?

In my case, I like to do long term business.

I think it’s the best way to have a healthy business so this new compensation program works for me. Residual is good during good times and slow times. We’re looking forward to excelling even more with this new retailer compensation plan.

JUNE 2019

RAHIM KHAWAJA

MIKE NIEDZIALKOWSKI

A1 X REPAIR

POLEXPORT

West Dundee, IL Selling Ultra since 2017

Chicago, IL Selling Ultra since 2015

1. What do you think about the new Ultra compensation program?

This is a better structure. This way the customer can be loyal instead of switching companies back and forth.

1. What do you think about the new Ultra compensation program?

I like it. Someone at Ultra Mobile knows what they are doing.

2. How do you keep your current customer base with Ultra?

Providing great customer service, alongside selling Ultra so they come back.

3. What are your tips to growing your base?

Explaining the value of Ultra and helping customers save money. Customers will stay with a brand that cares about them.

4. How will the new compensation program help your store?

Long term residuals help us maintain our business!

2. How do you keep your current customer base with Ultra?

We encourage our customers to pay multimonths in advance. It saves them time and they stay longer.

3. What are your tips to growing your base?

Providing great customer service while in the store. We are a full service store and provide great customer service. Many times customers need help besides activations and payments. We help customers transfer photos from their old phone to their new phone, change language, etc. Helping them and going

A C T I V A T E B Y U LT R A M O B I L E

above and beyond helps us retain customers while continuing to grow with new customers.

4. How will the new compensation program help your store?

It will help us long term. We’ve been in business for 20+ years and having a large consistent residual check will help keep us sustainable.

2. How do you keep your current customer base with Ultra?

I just ask the customer questions about their phone usage and match them to what I think is their perfect plan.

3. What are your tips to growing your base?

Talk to customers. A simple conversation can reveal a lot about their wireless needs.

4. How will the new compensation program help your store?

This new compensation structure will help cover any excess costs in upkeep. That's pretty helpful.

" JULIO CHENG AND VICTOR VASQUEZ FROM ULTRA MOBILE MJM CORPORATION INC

Brooklyn, NY Selling Ultra since 2014 1. What do you think about the new Ultra compensation program?

I think this is a good change overall. It feels like I'm getting more rewarded for my long term customers.

I think this is a good change overall. It feels like I'm getting more rewarded for my long term customers.

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JUNE 2019

4. How will the new compensation program help your store?

Again, the residual check will be bigger which is better and that helps.

TONY HONG

SAAD MALIK

PIONEER MOBILE

BRIGHT LINK INC.

Newark, NJ Selling Ultra Since 2014

Houston, TX Selling Ultra since 2014

1. What do you think about the new Ultra compensation program?

I like it. In the long run residual is what counts for me. It's where I see the bigger check.

1. What do you think about the new Ultra compensation program?

I think the new compensation structure is a great change. I am looking forward to seeing the difference in the residual payout.

2. How do you keep your current customer base with Ultra?

I don't necessarily do anything special. I don't look to switch the customers and I put them on the plan they need.

2. How do you keep your current customer base with Ultra?

Keeping customers can be tricky, especially if you have many competitors around, but if you treat your customers right and put them on the right plan they will always come back to you.

3. What are your tips to growing your base?

Make sure you're putting the customer on the right plan. Most customers will stay if they are happy with the service.

3. What are your tips to growing your base?

Right now business is slow, but when customers are unhappy with their current provider I can always rely on Ultra to make them happy. When one customer is happy

A C T I V A T E B Y U LT R A M O B I L E

they will send their friends and family your way.

4. How will the new compensation program help your store?

With business being slow, the residual increase takes pressure off of the daily hustle and bustle. I don’t have to stress knowing I have a strong residual check coming.

2. How do you keep your current customer base with Ultra?

I encourage customers to activate a threemonth plan instead of a one-month plan, so the customer does not have to come back every month to make a payment. I normally recommend the customer to get the $23 or $29 plan because of the lower price point with more data.

3. What are your tips to growing your base?

Now that the new compensation program pays out more for a customer to stay longer, I will start encouraging them to stay with Ultra instead of switching to different carriers.

4. How will the new compensation program help your store?

Bottom line is that our store will be making more money on the backend if we don’t keep switching our customers and it will be easier so we don’t have to constantly port in and port out accounts.

JAY CHEN JHC WIRELESS

New York, NY Selling Ultra since 2014 1. What do you think about the new Ultra compensation program?

I like this program because the majority of my customers are loyal. This program will help me make more money in the long run and I’m looking forward to partnering with Ultra for the long term.

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the residual increase takes pressure off of the daily hustle and bustle.

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JUNE 2019

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Now, I am able to continue to encourage customers to stay with Ultra while making a higher residual check each month.

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SERGEI DUDITS EZ WIRELESS COMMUNICATION

Brooklyn, NY Selling Ultra since 2014 1. What do you think about the new Ultra compensation program?

I like the new structure because I always make sure I qualify my customers who I activate on Ultra and doing this has allowed me to have a solid base. Now, I am able to continue to encourage customers to stay with Ultra while making a higher residual check each month. I'm excited to know that during slow months I can still count on some money from Ultra to help me with my expenses.

2. How do you keep your current customer base with Ultra?

I would say 80 percent of my customers come back to pay their bill at my location.

I have been able to maintain solid relationships with my customers, since I have their trust and strive to put each

customer on the best plan. I know if the customer is calling a certain country and Ultra has the best rate, I will suggest what plan is right for them.

3. What are your tips to growing your base?

Gaining customer trust by making sure they know I will connect them with a plan that works for them. I'm not selling based on which company pays me the most or who is offering the promotion of the month. I put them on the best plan for them so I know they will come back month after month.

4. How will the new compensation program help your store?

The biggest way it will help me is that during a slow season when customers are shopping at big box stores and after the holidays when foot traffic dries up I can still count on a check from Ultra for all the hard work I have put in already.

A C T I V A T E B Y U LT R A M O B I L E

4. How will the new compensation program help your store?

It will encourage me to reach out to expiring customers to make their payments.

LISSETTE TORRES CASTOR CORP

Arcadia, CA Selling Ultra since 2015 1. What do you think about the new Ultra compensation program?

I like how we’re going to make more on our current customer base. It definitely makes me want to continue to grow my base.

2. How do you keep your current customer base with Ultra?

We try to offer rewards to customers to come in and make their payments. After their fourth payment, they get a free accessory.

3. What are your tips to growing your base?

Treat customers well and with respect so they can spread the word about my store.

JOE DUONG CELLULAR AVENUE

Reseda, CA Selling Ultra since 2014 1. What do you think about the new Ultra compensation program?

Cha-ching was the first thing that went through my mind! Very competitive and good for longevity.

2. How do you keep your current customer base with Ultra?

Free international calling and plans are easy to explain and understand.

JUNE 2019

3. What are your tips to growing your base?

You have to be consistent and patient with customers. If you try to make a quick buck, it won’t work long term. Always keep it simple and honest with your customers.

4. How will the new compensation program help your store?

The additional money I can earn with the residual will help with future growth and expansion of my business.

2. How do you keep your current customer base with Ultra?

By providing a friendly environment and good customer service.

3. What are your tips to growing your base?

I’m always thinking about guiding the customer to what fits their needs the first time.

4. How will the new compensation program help your store?

Steady and consistent income moving forward.

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The additional money I can earn with the residual will help with future growth and expansion of my business.

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BICH HUYNH LT WIRELESS

Orange County, CA Selling Ultra since 2015 1. What do you think about the new Ultra compensation program?

I like that Ultra is forward thinking and these changes reflect where the compensation should be focused by all carriers.

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PLAN SPOTLIGHT

OUR MOST

Turn multi-month into multi-sales with the $19 multi-month plan!

JUNE 2019

and grow your base with this Ultra easy sell!

UNLIMITED DATA!

4 G LT E ( W I T H M U LT I - M O N T H )

INTL CREDIT

The $19 plan continues to be a strong industry leader, offering unlimited international calling to over 80+ international destinations at an Ultra affordable price point. PLUS, this budgetvalue plan now offers a whopping 2GB 4G LTE each month (unlimited slower data takes effect after the 4G LTE is exhausted) when customers buy 3 months. And that’s just the start!

The $19 plan is a slam dunk with costconscious customers such as our top demographics: customers calling to India,

ROAMING CREDIT

China, and Mexico. Cash in on an easy $15 instant spiff by suggesting the $19 multi-month plan to these demographics and watch your business boom.

The $19 plan is in a class on its own with $1.50 INTL Call Credit per month and a one-time $5.00 Roaming Credit, all on top of unlimited data.

As you continue to grow and establish your business, the $19 plan is a sure bet to provide your customers with awesome value for less than $20 dollars a month!

SLAM DUNK TO customers calling to India, China, and Mexico

A C T I V A T E B Y U LT R A M O B I L E

CONTEST

PICTURE PERFECT Last month we asked you to flash your pearly whites and your Ultra collateral.

Thanks to all of our contributing Ultra photographers and congratulations to our photo-tastic winner Karim from Movistar!

Your $100 Gift Card is on its way.

KARIM MOVISTAR GROUP

$100

Gift Card!

Hallandale Beach, FL Ultra Retailer since 2017

JUNE 2019

TRIVIA

ULTRA TRIVIA Our favorite things to share in Activate (besides your Ultra-amazing photos!) are your Ultra selling tips and tricks to help boom your business! That’s why for this month’s contest we want to hear it straight from the source–you!–with Ultra trivia!

Who is buying your best selling plans? Which customers?

What are your best selling plans?

To participate in the free drawing, you MUST include: 1) Your name (or the names of people in the photo) 2) Business name 3) City 4) State 5) Ultra Retailer Code 6) When you started selling Ultra

Email your ANSWERS TO: retailertrivia@ultra.me by June 15th, 2019.

A C T I V A T E B Y U LT R A M O B I L E

Father’s Day is June 16th

NOTEWORTHY

According to Hallmark stores, Father’s Day is the fourth-largest card-sending occasion, with nearly 95 million Father’s Day cards expected to be given just in the United States. It’s also a huge day for calling and is one of the busiest days for collect calls.

In 2018, a reported 83 million calls were made on Father’s Day last year.

A typical long distance call is eight minutes long, but Mother’s Day and Father’s Day calls average eleven minutes. Which means customers are actually paying more to talk to their loved ones.

JUNE 2019

Why should customers pay to call their dad when they could get unlimited international calling included on Ultra? What better way to talk about the upcoming holiday than by asking, “Did you know you could get unlimited international calling included in your plan?”

No matter how many plans you sell this June, we want to wish you a Happy Father’s Day to all of the Ultra Dads on our team. We know the sacrifices you make as an Ultra Retailer and we’re Ultra grateful to have you as a business partner.

EW

!

R E TA I L E R C O M P E N S AT I O N P R O G R A M

N

RESIDUALS REWARDS

ULTRA MOBILE'S NEW COMPENSATION PROGRAM Last month we launched exciting changes to our Retailer compensation program that will LEVEL UP focus with growing our Customer base.

As you know, it is our intent to reward our valued Retailers for adding and keeping subscribers with Ultra Mobile. As we have always been an industry leader with paying strong residuals, helping to

RESIDUALS

ensure our Retailers have recurring revenue with Ultra, realized that it would help even more if we increased your share!

Ultra Mobile Retailers will now earn 15% residuals on new and existing customers in your base! Yes, that is right; we are paying 5x more residuals than before.

INSTANT SPIFF

AIRTIME MARGIN

5

5%

FOR NEW AND EXISTING CUSTOMERS!

15%

$

SINGLE MONTH PLAN REFILLS

SINGLE MONTH PLAN

2-24 MO. FOR SI NGLE -M ONT H 4-24 MO. FOR M ULT I -M ONT H 4-24 MO. FOR EXIST I NG CUSTOM E RS *

5x more

15

$

residuals residuals than than before. before.

3% FOR MONTHS 25+ 6% IF ON AUTO RENEW

10%

MULTI-MONTH PLAN REFILLS

MULTI-MONTH PLAN

FOR ADDITIONAL DETAILS AND FAQS CLICK HERE. AVAILABLE VIA ULTRA MOBILE AUTHORIZED TSPS! Earn your Instant Spiff and Airtime Margins with Epay, IAS and T-Cetra for all Ultra Mobile Multi-Month and Single-Month Activations. *Paid based on tenure of account.

Earn Margins on All Ultra Flex Products!

Ultra Retailers like you will earn a fixed margin up to 2x the industry standard rate on all Ultra Flex sales you make.

YOU'LL EARN

20

%

AIRTIME MARGINS OR

AUTO RECHARGE MARGINS

Not getting 20%? Reach out to your Ultra Master Agent or Sales Representative to learn how! Or click here to view our Spiffs FAQ now!

RETAILER SUPPORT Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT CAN BE REACHED AT :

855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

CUSTOMER SERVICE Please share our Customer Service number with your customers should they wish to speak with a Care Representative who can provide account support.

Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.

THANKS!