Ultra Mobile Retailer Activate - July 2021

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THR CA I R E AM E C N A R E V E S R E P , T I R G F O S E I R STO AND TRIUMPH

M A R G O R P N O I T A S N E P M O C R E L I NEW! RETA T: ICES T C A R P T BES to Re-open

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A C T I V A T E B Y U LT R A M O B I L E

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A MERS A E DR S R U E N E R P E R T N E T N A R G I A M C I M R I E M A D E G N A H THAT C

Immigrants have shaped the history and culture of America. From food to language to business, immigrants have been leaving their mark on the United States for centuries. To honor them, we’re highlighting six inspiring entrepreneurs who immigrated to the U.S. and their incredible stories.

LEVI STRAUSS

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The father of blue jeans, Levi Strauss, immigrated from Germany to San Francisco in 1847. He soon partnered with tailor Jacob Davis to create workwear, eventually inventing blue jeans. Now, more than a century later, Levi’s is valued at $6.6 billion and blue jeans have changed fashion forever.

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SERGEY BRIN

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Sergey Brin co-founded one of the most important companies of all time: Google.

Brin immigrated from the Soviet Union at the age of six and later went on to earn degrees from the University of Maryland and Stanford. It’s at Stanford that he met fellow future Google co-founder Larry Page. In addition to Google, Brin is also

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the president of Alphabet and is now worth over $101 billion. But despite his successes, Brin says, “The only way you are going to have success is to have lots of failures first.”

PHIL LIBIN

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Like Brin, Phil Libin also immigrated from the Soviet Union, settling in New York.

From a young age, he was interested in technology, inspiring him to create Evernote, an organizational and note taking app. Today, Evernote has over 200 million users. For Libin, success was all about the product itself: “If you have a great product, that’s all you have to do.”

MIKE KREIGER

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Brazilian-born Mike Kreiger came to the U.S. to study at Stanford. There, he met Kevin Systrom, and they partnered on a new app called Burbn. As the pair worked together, they turned Burbn into an app you may know: Instagram. Instagram would later be purchased by Facebook for over $1 billion. Success for Kreiger came with additional challenges, however, like issues with his visa. But Kreiger succeeded by, in his words, focusing on “the right things instead of a bunch of things.”

PIERRE OMIDYAR

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Pierre Omidyar was born in Paris and moved to Baltimore to attend university.

While in college, he became interested in tech. One of his first projects was to create a website for his wife to sell Pez dispensers she collected. The name of the website? eBay. Later, more collectors used eBay to sell their goods, and today it’s one of the most-visited and successful sites on the Internet.

RASHMI SINHA

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Rashmi Sinha immigrated to the U.S. from India, and went on to earn a PhD in cognitive neuropsychology from Brown. After graduating, she launched several tech businesses, eventually coming up with Slideshare, which hosts presentations.

LinkedIn purchased Slideshare for $118 million in 2012. Like a lot of entrepreneurs, Sinha says it’s important to make mistakes: “I’d rather we make a mistake, realize we did, and try something else instead of spending a lot of time thinking and not acting.”

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E V A H O T G N I O G E T S R R A I F U O S E Y R Y U A L I W A F Y L F N O O S THE S TO HAVE LOT R I N I S S EY B E C C -SERG SU

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V I R TH RICA E AM D N A E C N A R E V E S R E P , T I R .

G S F R O E L I S E A I T R E O R ST R U O M O R F TRIUMPH

ALLISON HUANG F LU S H I N G , N Y

Ultra Retailer Since 2020 What are some of the challenges you’ve faced in running a business in America?

COVID-19, and Customers shopping online.

I’ve learned to stay ahead of the game. I’m always looking for new ideas and adjusting my business plan as needed. I don’t stay still because I’ll get passed up.

KHALIL MOHAMMAD

Faaz Wireless

H O U S TO N , T X

How have you overcome those challenges?

Ultra Retailer Since 2019

We’ve texted Customers exclusive store offers, invited them to come back or order them a phone.

What are some of the challenges you’ve faced in running a business in America?

CHUN KIM

Beepers Express

INDIANAPOLIS, IN

Ultra Retailer Since 2017 What are some of the challenges you’ve faced in running a business in America?

The competition here is intense. There is always someone that is trying to take what you’ve worked hard to get.

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How have you overcome those challenges?

The constantly evolving business is a challenge. New plans, new products. What is cool today is outdated in 6 months.

How have you overcome those challenges?

By keeping up with technologies and strong work ethics and strong faith.

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CRISTIAN ORTIZ

MIKE BARMAN

Cellular Map One

Wireless Clinic Inc.

Ultra Retailer Since 2015

Ultra Retailer Since 2015

What are some of the challenges you’ve faced in running a business in America?

What are some of the challenges you’ve faced in running a business in America?

C H I C AG O, I L

DEARBORN, MI

At the beginning the language was a barrier. When I started, my English was basic and when English-speaking Customers came into the store, I could not provide a good customer service experience.

But I always try to solve problems and I prepare myself to do better.

How have you overcome those challenges?

I enrolled into English classes and now I can provide good service and being bilingual really helps.

Many people are hard to please. Trust and respect are earned, not simply given.

How have you overcome those challenges?

By making sure I provide a Customer with the same compassion I’d provide my friends or family. Without them, there would be no Wireless Clinic.

MICHEAL MICHEAL

Channel Wireless SIRAJALI MUKHIDA

B AYO N N E , N J

H O U S TO N , T X

What are some of the challenges you’ve faced in running a business in America?

Ultra Retailer Since 2017

Wireless Garden

Ultra Retailer Since 2018 What are some of the challenges you’ve faced in running a business in America?

Finding good employees used to be the hardest challenge. I have since found a good crew.

Finding the right location.

How have you overcome those challenges?

Researching areas I wasn’t familiar with to make sure I was filling a need in the neighborhood.

How have you overcome those challenges?

Being an overall good employer has helped keep my employees happy. Being knowledgeable and offering incentives for a great job and showing appreciation everyday for taking care of the business.

CONT INU E D > >

Any other tips?

Be kind.

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BE KI IMNUDK. H I DA JA L

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TONY HONG

FUAD SAIFAN

Pioneer Mobile

Smart Unlimited Wireless

Ultra Retailer Since 2015

Ultra Retailer Since 2013

What are some of the challenges you’ve faced in running a business in America?

What are some of the challenges you’ve faced in running a business in America?

N E WA R K , N J

I think the most difficult challenges we face in retail is not knowing what tomorrow may bring. Some days it’s busy and some days it’s very slow.

How have you overcome those challenges?

We do our best to keep promoting what’s new and what’s on sale via email blasts, regular email and Mozeo. We contact some of our customers on WhatsApp as well.

DAVID CARASSCO

B R O O K LY N , N Y

Finding a good location to open up my business that allowed me to build up my customer base was very difficult when I first started. It remains a challenge today, but with advertising and good customer service I have been able to overcome it and stay open for eight years.

How have you overcome those challenges?

I was able to overcome it by treating customers well from day one. I also spent some of my money on advertising the business in my area to gain some foot traffic.

Go Habla Wireless ELIZABETH, NJ

Ultra Retailer Since 2018

How have you overcome those challenges?

By working closely with the account executive to have a better understanding of promotions and policies.

V I R H T RICA AME

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The little collaboration with the cell phone companies that we work with make it difficult.

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What are some of the challenges you’ve faced in running a business in America?

Anything else you want to share?

I always look forward to doing business with Ultra Mobile.

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G N I T A E R T Y B T I E M O C .

R E E N V O O Y O T A D E I WAS ATBOLMERS WELL FIRFOAMN SA CUS F UA D

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A C T I V A T E B Y U LT R A M O B I L E

Reopening * * Your Small Business After COVID-19

As restrictions continue to be rolled back across the country, it seems we’re almost set to return to normal. While that is very exciting, it can also be very stressful as we re-enter a drastically different economy postCOVID. Here are some tips to reopening your small business as effectively and efficiently as possible.

Have a Relaunch Plan You’re not just increasing capacity, you’re essentially relaunching your entire business.

Think of this as a grand reopening. Take this opportunity to reassess inventory, focusing on your most popular products with the greatest ROI. Have PPE on hand for employees (and train them on how to properly use it). Be prepared to counter any hesitancies your Customers may have about returning to your business.

Reach Out to Your Community Speaking of hesitancies, many Customers aren’t ready to get right back to their old shopping habits. You’ll need your community’s trust in what you’re doing to keep them safe.

Reach out via social media, send a survey by email, share flyers or just ask people as they come in. Adopting state guidelines is a start, but engaging your Customers directly to find out what’s important to them establishes

trust and builds loyalty. And don’t be afraid to over-communicate everything. Emphasize the precautions you’re taking, the availability of delivery or curbside options and most of all - the quality products people have been missing.

Consider Partnering Up Everyone is looking for help bouncing back in this post-pandemic economy and leveraging your offerings with another business or influencer could be mutually beneficial.

Encourage Customers to tag you on Instagram and share their experience. Locals with large social followings may offer to create fun, authentic content promoting you on their own channels. Consider reaching out to other local businesses that offer products or services that complement yours for a collaborative promotion (e.g. purchasing a phone plan at your location nets the Customer a discount on a phone case next door).

The last several months have been a challenging time for everyone, and countless businesses have fought to stay afloat and support their communities through it all. Having a well-crafted plan and effectively showing how you intend to move forward safely can ensure you have a successful reopening.

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SU E N S MM D AL E S E! R 8

credit when you buy any 3 month plan & renew 250MB

2GB

5G • 4G LTE

LIMITED TO 250MB

13

$

3 MONTH PLAN

3 MONTH PLAN

TOTAL $48

15GB

UNLIMITED 5G • 4G LTE

5G • 4G LTE

28

/MO

TOTAL $84

RENEWAL CREDIT $28

/MO

TOTAL $66

RENEWAL CREDIT $22

6GB

3 MONTH PLAN

3 MONTH PLAN

RENEWAL CREDIT $16

5G • 4G LTE

36

$

3 MONTH PLAN

/MO

TOTAL $108

RENEWAL CREDIT $36

This summer, we’ve got an amazing deal exclusive to our Independent Wireless Retailers’ Customers! From July 1st through August 31st, your Customers can earn a free month of Ultra credit when they buy a 3-month plan and renew. The credit equal to 1 month of their initial 3-month plan will automatically be added to the Customer’s account and can only be used towards their next renewal (of any plan duration).

They will receive an SMS confirming when the credit has been added to their account. As a reminder, our 3-month plan pricing is above.

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22

$

/MO

/MO

RENEWAL CREDIT $13

5G • 4G LTE

16

$

TOTAL $39

$

3GB

5G • 4G LTE

FIRST 40GB (UP TO 10GB MOBILE HOTSPOT)

46

$

3 MONTH PLAN

/MO

TOTAL $138

RENEWAL CREDIT $46

• Only

for New Customers and Current Single-Month Customers.

• Free

month will equal one month of their initial 3-month plan and will be applied towards their account as plan renewal credit.

• For example: Buy 2GB 3-month plan at $48 ($16 x 3), get $16 credit to apply to your next replenishment.

Click here for more details and FAQ

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guess the emoji phrase WO R L D E M OJ I DAY I S C O M I N G U P O N J U LY 1 7 T H To celebrate, we made a special contest for you. Guess the common phrases below for a chance to win a $100 gift card!

HINT: Many of them are summer activities.

1 ⛱ ️🏠 2 ❌ 🍎👧🏫 3 ☀ 💋️ 4 🏄‍🌐 -ed

Send in all the correct phrases to retailertrivia@ultra.me by July 15th to enter a random drawing to win a $100 gift card!

M U S T I N C LU D E TO E N T E R :

1. Your name 2. Your business name 3. City 4. State 5. Ultra Retailer Code 6. When you started selling Ultra

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Dad Joke

contest

winner

Congratulations to last month’s Dad Joke Contest winner, TAO HAN (GEEK WIRELESS, LAS VEGAS, NV)! Your $100 gift card is on its way.

WINNING JOKE:

My wife asked me to sync her phone, so I threw it into the ocean. I don’t know why she’s mad at me.

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H E R E A R E S O M E O F O U R FAV O R I T E “ DA D J O K E S ” F R O M L A S T M O N T H ’ S C O N T E S T.

• What’s the best way to watch a fly fishing tournament? Live stream.

-Lourdes Becerril, Royalty Wireless, Phoenix, AZ • What does a zombie vegetarian eat? Grrraaaiins!

-Sam Ahmed, Wireless USA, Mesa, AZ • What musical instrument is found in the bathroom? A tuba toothpaste.

-María Herrera, Caseta LLC, Phoenix, AZ • What do you call a fake noodle? An impasta.

-Ray Borges, Amigo Wireless, Avondale, AZ • What kind of drink can be bitter and sweet?

Reali-tea.

-Ngan Vo, Hung Long Communication Inc., Philadelphia, PA • Did you hear the rumor about butter?

Well, I’m not going to spread it.

-Noe Sandoval, Red’s Wireless LLC, Phoenix, AZ

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THE ULTRA MOBILE APP! CLICK HERE FOR INSTRUCTIONS ON HOW TO HELP CUSTOMERS D O W N L O A D T H E A P P.

Improve your Customers’ experience on Ultra and get easy money with our $5 bonus app incentive! Your Customers will love being able to check their data balance, add more INTL Call Credit and more with the app.

Plus, you’ll love earning more for giving them an improved app experience!

5

$

BONUS ON NEW ACTIVATIONS who download and sign into the app within 24 hours of activation.

AVAILABLE ON

from social to success To help you engage your followers and spread the word about Ultra, we’ve created some Ultra stunning graphics for your Social Media channels just for you!

CLICK TO VIEW 11

SPRING INTO

Summer Bonus

WITH RETAILER BONUS INCENTIVES

We had such a great response with our “Mother of All” bonus incentive, we decided to extend it through the Summer. As a reminder, Retailers can earn up to $45 Ultra Bonus per Activation on top of our already amazing Compensation!

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P O R T- I N S

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• Earn a $5 Ultra Bonus for all Port-Ins on a Single (1) Month Plan • Earn an EXTRA $5 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

15

• Earn a $10 Ultra Bonus for all Port-Ins on a 3 Month Plan • Earn an EXTRA $5 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

30

• Earn a $15 Ultra Bonus for all Port-Ins on a 6 Month Plan • Earn an EXTRA $15 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

45

• Earn a $30 Ultra Bonus for all Port-Ins on a 12 Month Plan • Earn an EXTRA $15 for all Qualified Port-Ins from Non-T-Mobile Network Subscribers

$

$

$

$

P L A N S W I TC H E S A N D R E N E WA L S

15

For all Plan Switches or Renewals onto a 6-Month plan

30

For all Plan Switches or Renewals onto a 12-Month plan

$

$

Click here for additional details and FAQs

OUR RETAILER COMPENSATION PROGRAM

EF F ECT IVE MARCH 1 , 2 021

Our compensation program gives you higher upfront spiffs—paid INSTANTLY! On top of that, we’ve supercharged our industry-leading residuals and airtime margins ON ALL PLANS! We’re excited to offer you even better Compensation to help you build your Customer Base and earn even more! Click here for more details.

F O R A L L U LT R A 1 , 3 , 6 & 1 2 M O N T H P L A N S MONTH 1

MONTH 2

MONTH 3

MONTH 4

TOTA L

SPIFF*

42.5%

32.5%

32.5%

42.5%

150%

AIRTIME

7. 5 %

7. 5 %

7. 5 %

7. 5 %

30%

TOTA L

50%

40%

40%

50%

180%

*Spiff paid on Base MRC and Airtime paid on actual plan charge

BASE MRC

250MB 5 G • 4G LTE

2GB

5 G • 4G LT E

3GB

6GB

5 G • 4G LTE

15GB

5G • 4 G LT E

UNLIMITED

5G • 4 G LT E

5G • 4 G LT E First 40GB

15 19 24 29 39 49

$

$

$

/MO

$

/MO

/MO

$

/MO

$

/MO

R E S I D U A L T I E R S ** <100 in base and/or <70 2MR

3%

100-499 Base/70%+ 2MR

5%

500-999 Base/70%+ 2MR

7.5%

>1000 Base/70%+ 2MR

10%

**Minimum of 3 activations per month required across all tiers

/MO

A C T I V A T E B Y U LT R A M O B I L E

RETAILER TESTIMONIAL CLIFF MCANTHONY

Ultra Cliff Wireless LY N N , M A

Ultra Retailer Since 2015

“

The great experience that I have using Ultra’s Retailer Support Team is that they always answer the phone within minutes.

“

U LT R A A G E N T S . C O M

RETAILER SUPPORT Ultra Mobile will never call or message you asking for your Username or Password.

Do Not Give Unknown Callers Access to Your Computer.

Please let your Master Agent know if you have received any suspicious calls.

Ultra is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support.

We also provide Retailer tools to assist Customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.

RETAILER SUPPORT CAN BE REACHED AT :

855-664-6638 RETAILER SUPPORT HOURS : English: 6:00a - 6:00p PST / 9:00a - 9:00p EST Spanish (Press 2): 6:00a - 6:00p PST / 9:00a - 9:00p EST Chinese (Press 3): 6:00a - 6:00p PST / 9:00a - 9:00p EST

CUSTOMER SERVICE Please share our Customer Service number with your Customers should they wish to speak with a Care Representative who can provide account support.

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Ultra Mobile Customer Service can be reached at 888-777-0446 or by dialing 611 from their mobile phone.

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