NEW HIRE GAZETTE
""ALWAYS ALWAYS REMEMBER – REMEMBER –YOU MAKE THE YOU MAKE THE DDIFFERENCE. IFFERENCE." "
- Rajesh Subramaniam, CEO
"WHERE PEOPLE AND FINANCIAL RESULTS WORK TOGETHER."
- Mark Cunningham, CPO
Innovation is in our DNA We design, build, deliver, and optimize digitally influenced customer journeys that help our clients' brand achieve new heights in satisfaction, advocacy, and return of investment.
As a trusted partner, we inspire and create remarkable customer experiences with unbelievable employees and technology. Our Mission
Our Vision
To be the most trusted partner delivering incredible customer experiences, services, and solutions for our clients.
THE RESULTSCX WAY
A Winning Mindset
Bring your "A" Game
Passion is contagious! Work every day like it's your first day on the job.
Strive for Greater
Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
Servant Leadership
Enable and empower all employees
Our people are the heart of our success.
Do the right thing
Be empathetic, be respectful to everyone always. Act with integrity even when no one is looking.
Deliver Wow!
Own It!
Take personal responsibility for getting things done, find a way.
Do Unbelievable Service
Create "WOW" moments for your customers every time.
YOURSECONDHOME
We believe the employee journey is every bit as important as the journey with clients and their customers Our strength lies in exceptional individuals working together in a highperforming, fun culture to deliver next-generation customer experiences for our clients.
Edy Estanislao Sr, Vice President of Operations
We’re committed to the Servant Leadership philosophy and follow its practices to operate a great organization, and create a more just and caring world.
As we continue to grow, we have established multiple sites in the Philippines which are located in different regions Pasig, Rizal, Cebu and Batangas.
In Pasig, we have two sites which are the home of one of the biggest Telecommunications company in the US and the headquarters of the greatest Technical Support Representatives.
Our site in Rizal is where our best Sales and Retention Associates are stationed where they make sure that we can have a continued partnership with our clients' customers.
Batangas and Cebu, together with Pasig, provide the proper solutions for our Healthcare clients' customers so they can have the best option that they can follow in their time of need
We are eager that you have joined us as we strive for greater, for your customers and yourself! At ResultsCX, we enable and empower our employees to challenge the status quo and create exceptional experiences for our customers each day. ResultsCX is people working together in a highperforming, fun culture, delivering exceptional customer care.
WE'RE VERY EXCITED TO HAVE YOU!
But first... here's what you need to know!
NEW HIRE ORIENTATION PROGRAM
This marks the start of your ResultsCX journey as part of our continuously growing family! Attending this is very crucial because there are important points to be discussed such as HR Basics, Career Sneak Peek, and Meet and Greet of PH Executives and HR Business Partners.
Make sure to be onsite 30 minutes prior to avoid delays and bring your own pen as you might need to sign documents throughout the day.
You will be expected to complete your Onboarding Forms with your personal data in our system of record (Dayforce) hence you need to bring the following:
SSS ID (or proof of your SSS membership/number)
PhilHealth ID
PagIbig /HDMF ID
TIN ID
As an alternative, you may bring other documents that have these government numbers so you may encode accurate data.
GET EXCITED!
Receive New Hire Welcome Tokens after attending the NHO and get a chance to take photos with your fellow new hires in front of our I AM ResultsCX backdrop!
Compliance With Laws
ResultsCX conducts its business in compliance with all local, national and international laws and regulations that are applicable to the business. These include Republic Acts, local and national ordinances, executive orders, and the like.
Health Protocols
In line with the Company’s drive to keep our workplace safe and prevent the transmission of the COVID-19 virus in our facilities, you are expected to comply with the minimum health protocols such as hand sanitation and frequent handwashing.
Dress Code
We require our employees to wear smart casual attire to maintain professionalism in the workplace. Here are some of the samples on the left. It is best to bring a warm jacket when you report onsite.
ID, Lanyard, and Badge
You may approach our front desk associate to claim your Company ID, Access Badge, and Lanyard.
Releasing of your Payroll ATM Card
We will request you to submit additional data needed to process your payroll bank account via an online form. You will receive notification from the HR Department when your ATM card is available. The creation of your payroll bank account leading to its release of your ATM is dependent on the submission of the information needed from you.
For Work At Home Representatives
ResultsCX considers telecommuting or work-from-home to be a viable, flexible work option when both the employee and the job are suited to such an arrangement. Telecommuting may be appropriate for some employees and jobs but not for others. Work-from-home is a privilege, not a benefit and does not change the terms and conditions of employment.
GROW FROM WITHIN
Areyoudriventotakeonnew challenges?Afteryoustartyourcareer withResultsCXyou'llfindthatpositive attitude,adherencetocompanypolicy, anddemonstrationofleadership behaviorleadtogreatcareer opportunities.
Herearesomerequirementstogetyou preparedforyournextstep:
Atleastsix(6)monthsoftenurein currentposition(forOperations Supervisorrole)andatleastone(1) yearoftenureincurrentposition (forsupportandcorporateroles) Shouldhavedemonstrated exemplaryperformanceevidenced byperformanceevaluationratings orscorecards(minimumscoreof3 ormeetsexpectations) Nocorrectiveaction,nocritical executiveorclientescalationsor integrityissuesinthepastsix monthspriortotheissuanceofthe appointmentletterandduringthe hiringprocess
Upward Mobility
This is when an employee is selected to move from their current role into an open position that has expanded responsibilities or is a job level that is higher than their current role
Lateral Mobility
This is when an employee’s position is changed or upgraded within his/her existing job level to reflect increased responsibility.
Diagonal Mobility
This is when an employee applies for and is selected for a new position within an adjoining department.
BRAND PROTECTION PROGRAM
It is important that we raise awareness for possible fraud and manipulation that will put ResultsCX and our Client's brand at risk, hence, we have a cross-functional protection committee that holds regular audits and brainstorming sessions.
BrandProtectionAuditMatrix
Allidentifiedpossiblefraudandmanipulation exposuresisdocumentedandmaintained throughtheBrandProtectionAuditMatrix.
Eachaccount’smatrixmustcontainthe followingdetails:
1Client/LOB/Site . RiskType:PossibleFraud,KPI Manipulation,ProcessGap, Technology/DataLimitation
2. 3DescriptionofExposure .
4QAAuditStrategy .
5QAandSpeechAnalyticsAbilitytoAudit . 6CapabilitytoProveFraud .
7RiskReportingAvailability . 8PriorityLevel .
Multi-ChannelSourcingof AccountVulnerabilities
Thefollowingoutlineskeychannelswhere ideasforbrandprotectionvulnerabilitiescan besourcedfrom.
CrowdsourcingthroughEmployeeFocus GroupDiscussions-Theobjectiveofthis sessionistosolicitinputfromkey functionalgroupsonpotentialfraudand exposureandbringtheseideastothe BrandProtectionCommitteeMeeting.
Brand Protection Committee
Brainstorming Sessions
Brand Protection Committee Meetings is another channel to source potential Brand Protection and manipulation input. This is done through a round table brainstorming session where the moderator gather input from Brand Protection Committee Members on possible exposures that are not captured on other sourcing channels.
TRAINING ATTENDANCE
Duringtraining,youwillbeexpectedto bepresentandontime.
Thereisatonofmaterialcovered duringthetrainingperiod,somissing evenonehourcouldputyoubehind inclassandimpactyourabilitytogive ourcustomersthebestpossible service.Itisuptoyoutoprovidean awesomeexperiencethatthe customerwillremember!
CODE OF CONDUCT
Beinclusive.
Wewelcomeandsupportpeopleofallbackgrounds andidentities.Thisincludes,butisnotlimitedto membersofanysexualorientation,genderidentity andexpression,race,ethnicity,culture,national origin,socialandeconomicclass,educationallevel, color,immigrationstatus,sex,age,size,family status,politicalbelief,religion,andmentaland physicalability.
Beconsiderate.
Wealldependoneachothertoproducethebest workwecanasacompany.Yourdecisionswill affectclientsandcolleagues,andyoushouldtake thoseconsequencesintoaccountwhenmaking decisions.
Berespectful.
Wewon'tallagreeallthetime,butdisagreementis notanexcusefordisrespectfulbehavior Wewillall experiencefrustrationfromtimetotime,butwe can’tallowfrustrationtobecomepersonalattacks.
Anenvironmentwherepeoplefeeluncomfortable orthreatenedisnotaproductiveorcreativeone. Donotharassothers.
Ingeneral,ifsomeoneasksyoutostopsomething, thenstop.Whenwedisagree,trytounderstand why.Differencesofopinionanddisagreementsare mostlyunavoidable.Whatisimportantisthatwe resolvedisagreementsanddifferingviews constructively.
Chooseyourwordscarefully.
Alwaysconductyourselfprofessionally.Bekind toothers.Donotinsultorputdownothers. Harassmentandexclusionarybehaviorarenot acceptable.Thisincludes,butisnotlimitedto: Threatsofviolence.
Discriminatoryjokesandlanguage. Sharingsexuallyexplicitorviolentmaterial viaelectronicdevicesorothermeans. Personalinsults,especiallythoseusingracist orsexistterms. Unwelcomesexualattention.
Advocatingfor,orencouraging,anyofthe abovebehavior.
Ourdifferencescanbeourstrengths.
Wecanfindstrengthindiversity.Different peoplehavedifferentperspectivesonissues,and thatcanbevaluableforsolvingproblemsor generatingnewideas.Beingunableto understandwhysomeoneholdsaviewpoint doesn’tmeanthattheirwrong.Don’tforgetthat weallmakemistakesandblamingeachother doesn’tgetusanywhere.Instead,focuson resolvingissuesandlearningfrommistakes
Within your first 10 days of employment, you will be expected to submit the following to your Site HR
GOT REFERRALS?
Scan the QR Code or download the ReferCX App!
SET UP YOUR ACCOUNT
Using your ResultsCX Email Address or Dayforce credentials, set up your account via web app (refercx.results-cx.com) using Incognito mode (for Google Chrome) or Private Browsing (for Microsoft Edge).
REFER THROUGH THE APP
The available openings will be visible and you can start referring by entering your referrals’ information.
Application Status
Consult the site Recruitment team to check the status of your referrals.
Disputes and Inquiries
Send an email to resultscxphreferrals@results-cx.com
Allow us 10 to 15 business days to respond and process your request.
App Issues
Raise a ticket through ReferCX Help Support in the App.
PAYMENT TRANCHES
1st tranche after your referral has been employed for 30 days.
CANDIDATE ACCEPTS REFERRAL
Once you have successfully submitted your referral, an email or text will be routed to your candidate. Ask them to Accept it and Talk to Olivia to complete the application.
TRACK YOUR REFERRALS
You can also use the App to track the progress of your referrals’ application and your bonuses.
Keep in mind that referrals will only be tagged as Hired once they are already registered as Hired on Dayforce.
2nd tranche after your referral has been employed for 60 days.
3rd tranche after your referral has been employed for 90 days.
4th tranche after your referral has been employed for 120 days.
