2023 Annual Report

building better futures.

44.074216°N | 103.271819°W

ENRICHING LIVES

// 2 0 2 3 A N N U A L R E P O R T

CEO MESSAGE

C U LT U R E

VISION 2030

PEOPLE

table of contents BOARD OF DIRECTORS Stephen T. O’Rourke, Lead Director* Matt R. Emerson Pamela L. Feuerstein* Brian G. Iverson* Todd J. Kenner Jason T. Love Steve L. Steinheimer Jay R. VanOrden* *External Director

CORPORATE OFFICERS Todd J. Kenner, Chief Executive Officer Jason T. Love, President Philip A. Welling, Chief Financial Officer & Treasurer Jason D. Miller, Chief Information Officer Karla R. Lipp, Corporate Secretary Robyn A. Beaird, Controller

SENIOR VICE PRESIDENTS Meagan L. Chaddick, Data & Technology Solutions Matt R. Emerson, Infrastructure Jay R. Nopola, Mining & Energy Russell A. Persyn, Water & Natural Resources

02

LETTER FROM OUR CEO

03

VISION 2030

07

C U LT U R E

09

our people

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achieving in the marketplace

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leading in the marketplace

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our projects

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f i n a n c i a l s u m m a ry

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r e s p e c f o u n d at i o n

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c o m m u n i t y i m pa c t

VICE PRESIDENTS Karen A. Brady David Gallegos Rick R. Moser Denise J. Quick Daniel T. Rauchenstein Tabetha A. Stirrett *Also President of RESPEC Canada

PROJECTS

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enriching lives. building better futures.

These words embodied 2023. As we reflect on our achievements in the last year, these accomplishments define our progress and illuminate our path moving forward.

In 2023, we developed our next strategic vision: Vision 2030. This sets the stage for us to become a Recognized North American Company, driven by our commitment to creating opportunities through market growth, establishing industry leadership, and developing every employee-owner.

But even with 2030 on the horizon, we have yet to sunset on Vision 2025. We are continuing to build a generational company through thoughtful succession. Last year, we successfully promoted three individuals to executive positions, marking another milestone in our strategic plan.

Our people set us apart. We continued leveraging our expertise in industry trends to advance in the marketplace, earning our people and projects industry-award recognition and exemplifying the impact of our work and the significance of our contributions.

RESPEC continues to advance in the marketplace. As the energy transition, digital innovation, and infrastructure resiliency projects ramp up, we’re leveraging our integrated services to offer sustainable solutions to our clients and communities. We reached $112 million in gross revenue and saw our share price grow for another consecutive year.

With a solid financial base, we have great opportunities to invest in our future and continue supporting our communities.

Strong growth and performance create opportunities for giving back.

Last year, we celebrated the official launch of the RESPEC Foundation, which dedicated its inaugural year to establishing local charitable giving initiatives and two new STEM-based scholarships and donating through holiday giving.

These collective efforts are driven by a purpose to create a meaningful impact.

Reflecting on 2023, I am proud of what we have accomplished together.

As we enter the last stretch of our Vision 2025 strategic plan and look beyond, we’re building on this momentum, inspired by our achievements and motivated by the possibilities ahead. Thank you to all of our employee-owners and their families for the success we continue to enjoy!

Todd J. Kenner CHIEF EXECUTIVE OFFICER

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M E GA T R E N D S

C EO ME SS AG E

VISION 2030

Joel Pemble surveying on top of a mountain in southern Brooks Range, Alaska, for a major project.

68°12′N | 152°15′W

we don’t wait to see what tomorrow brings. at respec, we make it happen.

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PEOPLE

PROJECTS

FINANCIAL

C O M M U N I T Y I M PA C T

vision 2030 // In 2018, we rolled out Vision 2025, setting ambitious milestones.

Fast forward to 2023, and we’ve hit almost every milestone on the climb. Although we’ve nearly

reached the top of Vision 2025, we know there’s

always a new peak to explore. So, last year, we set our sights on our next ascent: Vision 2030.

achieving New Heights By 2030, RESPEC will be a Recognized North

American Company. We plan to be at the forefront of

critical industries, driving progress in sustainable water management and contributing to the shift toward cleaner energy. We will focus on developing

and implementing storage solutions and strategies to reduce carbon emissions, positioning

ourselves as leaders in the energy transition.

In the technology sector, we intend to lead by example.

We will use advancements in artificial intelligence,

robotic process automation, digital trust, and healthcare technology services to enhance our capabilities.

Our geographic expansion strategy is clear and

focused. We will establish a strong presence in major

mining and energy hubs, expand our reach along the I-25 corridor and the West Coast of Florida, and grow our

infrastructure services throughout the continental United States. We will also build a robust technology practice

within our offices to stay ahead of the curve in innovation.

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v is i on 2030 //

The Pillars of our 2030 Vision Are Built on Four Strategic Goals.

These goals are designed to elevate RESPEC to become a Recognized North American Company.

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Develop Every Employee

We’re on a mission to make our team the best in the

Dominate Our Markets

We’re doubling down on setting the pace in our

business. That means finding the brightest minds, keeping them around, and ensuring that they’re always growing

with the training and mentorship they need to thrive. We’re building leaders who own their success and drive ours.

industry. We invest resources into business development to seize new opportunities. Our game plan is to use our

strengths, like our integrated solutions platform, to deliver top-notch services. We’re giving our up-and-coming

leaders the reins to build solid, lasting client relationships.

4

Our brand is our promise, and we live it every day. It’s about

Be Resilient

The world’s always spinning, and we’re ready to spin with

putting our heart and soul into our work and connecting with our communities. We want to get our name out there and

show what we stand for. At our core, we’re a company that’s passionate, accountable, caring, and a team in every step.

it. We stay flexible and financially ready so we can jump

on the right chances at the right time. We’re thinkers and

planners, always ready for whatever comes our way. That’s

how we stay strong and keep moving forward, no matter what.

38°58’14.4”N | 104°35’55.3” W

3

Build Our Brand, Live the PACT

M E GA T R E N D S

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The Woodmen Hills Wastewater Treatment Plant in Peyton, Colorado.

Achieve Revenue Exceeding

we have some big aspirations and we stand by them.

Grow our Employee Count to Double the ESOP Value to Earn Our Place as a Top

$250M 1,000 $100M 100 ENR COMPANY

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BY 2030, WE’RE POSITIONED TO:

C EO ME SS AG E

VISION 2030

CULTURE

PEOPLE

C U LT U R E //

built on a solid foundation At the heart of our operations is a simple yet powerful goal: enrich lives through our commitment to each other, our clients, and our communities.

94% of employees are optimistic about our future

We stand out not just for what we do, but how we do it.

90%

Success comes from creating the right environment— one where our team can thrive, innovate, and push the limits. Our PACT—our core values of Passion,

Accountability, Caring, and Teamwork—guides this culture of innovation and quality, and promotes

growth and opportunities. It shapes who we are,

creating an environment that makes a difference.

see RESPEC as a great place to work

Our PACT Measured Our commitment to creating opportunities, developing talent, and nurturing an inclusive and rewarding culture enhances employee

satisfaction. The statistics above, taken from our Vision 2030 planning

and company-wide engagement surveys, highlight some of the ways that employee-owners feel connected to our company culture and mission.

M E GA T R E N D S

PROJECTS

10.6%

68%

FINANCIAL

C O M M U N I T Y I M PA C T

7.4

OF INTERNS RETAINED

yearS

90%

87%

79%

76%

75%

70%

feel we have the right amount of flexibility to work from home

feel we have industrycompetitive benefits

see employeerelated factors as most important for success

feel like a company owner

feel culturally connected across offices

feel company communication is transparent and helpful

RESPEC employee-owners engaging in the community through sponsorship and volunteer work at a free summer concert series in downtown Rapid City, South Dakota, creating connections and building relationships.

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AVERAGE EMPLOYEE TENURE

ORGANIC GROWTH

C EO ME SS AG E

VISION 2030

C U LT U R E

OU R PEOP L E //

ELEVATING OUR PEOPLE Implementing next-generation leadership is a core tenant in our Vision 2025.

In 2023, we continued that mission by promoting three individuals to executive positions. Through targeted

development programs and internal support, we’re building a community of curious, ambitious, and innovative leaders.

MEAGAN CHADDICK SVP OF DATA & TECHNOLOGY SOLUTIONS Since joining RESPEC in 2017, Meagan has

driven DTS’s growth, staff development, and revenue increases. Meagan will focus on

leveraging technology to enhance RESPEC’s services and engineering projects.

DAVID GALLEGOS VP OF DATA & TECHNOLOGY SOLUTIONS Since 2018, David has led RESPEC projects

across diverse markets that have led to significant growth. David’s vision includes transitioning DTS to a sales-driven entity, developing AI solutions, and fostering a strong team culture.

ROBYN BEAIRD CONTROLLER Having joined RESPEC in 2012, Robyn’s

knowledge of the company’s financial operations

propelled her into this role. She aims to strengthen the Accounting department, bolster support for

RESPEC’s people, and empower her team to excel.

PEOPLE

PROJECTS

FINANCIAL

C O M M U N I T Y I M PA C T

RESPEC sponsors the Albuquerque International Balloon Fiesta—the largest balloon festival in the world with significant local impact.

our purpose is pretty simple. we’re here to create a better tomorrow for everyone we meet.

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A c h i ev i ng i n t h e Ma rke tp lace //

OUR EMPLOYEE-OWNERS celebrated some MAJOR achievements in 2023, and we’re pretty proud.

2023 APEGS Award: Closing Canada’s Oldest Potash Mine Our Saskatchewan team was recognized for their exceptional work on decommissioning Canada’s

oldest potash mine. Tackling the mine’s complex underground water conditions, they used

detailed modeling to guide the closure process.

Their hands-on approach covered everything

from crafting a specialized concrete blend for the shaft seal to overseeing the construction details.

RESPEC also teamed with the client to set up ongoing monitoring for ensuring that the site

remains secure and stable long into the future.

2023 large business of the year: elevate rapid city Our focus on meaningful contributions to

our team and the areas we serve earned us

Elevate Rapid City’s 2023 Large Business of the Year award. This award shines a light on

companies that genuinely make a difference in employee well-being and community growth.

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C O M M U N I T Y I M PA C T

2023 young professional of the year: erik walega

2023 alaska engineer of the year: Robert posma Robert Posma, PE, was honored as the 2023

Institute for Electrical and Electronics Engineers

(IEEE) Alaska Engineer of the Year for exceptional

engineering achievements and community service in Alaska. At the head of projects like McMurdo

Station’s data center and the Clear Space Force Station’s radar security, Robert’s work stands

out for its adaptability to extreme environments.

Beyond engineering, Robert’s more than 20 years

of community leadership in Anchorage exemplifies his commitment to community improvement.

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While some say lightning doesn’t strike twice, at RESPEC, our employee-owners are just that exceptional. Erik Walega’s win marks the second time in 3 years that a RESPEC engineer has been nationally recognized as ACEC’s Young Professional of the Year for outstanding contributions to the engineering profession and impact on society.

C EO ME SS AG E

VISION 2030

Leading in The Marketplace

C U LT U R E

PEOPLE

Advancing in the marketplace is our key to building an opportunity-driven company.

61.2536° N, | 149.8113° W

The Energy Transition

INFRASTRUCTURE RESILIENCY

Driving the shift toward cleaner energy,

Our expertise lies in making

renewable sources and storage

caused disasters and climate change. We

we're at the forefront of developing

solutions. Our work spans hydrogen

and solar projects to groundbreaking energy systems, all aimed at paving the way for a sustainable future.

infrastructure resilient against human-

offer detailed plans and smart strategies to reduce risks. By carefully evaluating and protecting vital infrastructure, we

keep communities connected and safe.

MEGATRENDS

PROJECTS

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C O M M U N I T Y I M PA C T

Last year, we identified four megatrends that are redefining the landscape

of our industry. As is the nature of trends, they never stand still. And these trends remain part of our strategic focus. In 2023, RESPEC continued to

capitalize on our integrated solutions to drive innovation and progress across sectors. As a result, RESPEC saw a 3 percent jump in clients from 2022.

SUSTAINABLE SOLUTIONS

GOING DIGITAL

We’re passionate about sustainability

RESPEC uses advanced technology to

energy, water management, and

operations smoother, compliant with

and work in areas such as renewable infrastructure resiliency. At RESPEC, our goal is to reduce harm to the

environment and build strong, lasting spaces for people everywhere.

elevate efficiency. Our methods make

regulations, and kinder to the environment.

Our initiatives showcase the ability to boost operational effectiveness and transition clients to a digital future.

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In 2023, RESPEC received the ACEC Award of Excellence for our innovative work on the Joint Base ElmendorfRichardson Boniface Visitor Control Center in Anchorage, Alaska. Using virtual reality and sustainable energy solutions, we were able to bring the U.S. Air Force’s vision to life by designing a modern, rustic, and sustainable facility that beautifully reflects its Alaskan backdrop.

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work with an IMpact Our projects today impact the world tomorrow.

The following pages highlight a selection of our projects that are

contributing to a more resilient, innovative, and sustainable world.

OYATE HEALTHCARE’S IT MODERNIZED Securing Patient Data for Healthcare Independence Our team facilitated a significant digital leap for the Oyate

Healthcare Center (OHC) by helping them move their patient

records to their own server and upgrading their IT systems. We now actively manage OHC’s systems by providing continued

support to ensure that patient data remains safe and healthcare services run smoothly. Our watchful eye on security allows for quick identification and resolution of any technical issues to ensure that OHC maintains its digital healthcare autonomy.

Within 1 week, RESPEC reconfigured

150+

workstations

With RESPEC's help, we were able to work through some setbacks that we may not have been able to resolve during our transition off the network. We are extremely happy with RESPEC's service and highly recommend them to anyone!”

L E Z L E Y K E M P F OYATE’S SENIOR DIRECTOR OF INFORMATION TECHNOLOGY

156.3105° N | 158.5355° W

o u r p r o j ec t s //

PROJECTS

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C O M M U N I T Y I M PA C T

RESILIENCY PLAN CREATED FOR ALASKAN AVIATION Ensuring Connectivity for Remote Communities Alaska’s aviation infrastructure is the lifeline of its remote communities, where rugged

landscapes and extreme weather conditions challenge the very essence of connectivity

and accessibility. RESPEC is working on the Alaska Aviation System Plan (AASP) to ensure that Alaska airports can withstand natural forces and climate change. Our Resilience

Study encompasses a critical examination of 29 airports, analyzing the commonalities of airport failures and seeking innovative solutions. By integrating the expertise of planners and engineers, our team conducts rigorous risk analyses and forensic assessments to create actionable strategies. The team is also addressing policy and funding gaps to ensure that Alaska’s aviation infrastructure remains strong and safe for generations.

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SUSTAINABLE WATER NETWORK ENGINEERED IN COLORADO Securing Renewable Water for El Paso County Communities In Northern El Paso County, Colorado, the Triview , potentially saving the client more Metropolitan District is taking a significant step than $30,000 annually. toward securing its water future. The District

partnered with RESPEC to develop the northern Delivery System (NDS), which brings renewable water from the Arkansas River to its residents

and tapping into existing infrastructure to convey, treat, and deliver the water. By showcasing

smart resource management, this approach sets a precedent for cost-effective environmental

C U LT U R E

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WATER & WASTEWATER SOLUTIONS STUDIED IN SOUTH DAKOTA Strategizing Utility Solutions for South Dakota’s Growth As the population in western South Dakota continues to grow, it is increasingly

important to have strong and well-designed utility systems. Our work on the West River Regional Water and Wastewater Study

provides insight and potential solutions to the region’s key utility challenges, serving

as a starting point for collaborative efforts

to enhance the region’s utility stability and resiliency for the next decade.

solutions and offers a sustainable model for other districts facing similar challenges.

SOLAR SITES ESTABLISHED ON THE EAST COAST Laying Groundwork for Innovative Energy Solutions We supported a solar energy start-up

with their ground-level solar installations across three sites on the East Coast.

These installations stand out for their

reduced environmental impact, simplified

maintenance, and low cost. Our team worked with the regulatory agencies to design compliant water quality and detention

basins on sites with challenging topographic

constraints. RESPEC and the start-up’s shared

RESPEC engineered a booster pump station and a network of pipelines to reliably deliver 4 million gallons of renewable water daily to Triview.

vision for sustainable energy with community

and environmental benefits is helping create a path toward a renewable energy future.

PROJECTS

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C O M M U N I T Y I M PA C T

SMART AGRICULTURE ADVANCED IN COLORADO Harnessing Drone Technology for Water Resource Management Our multispectral study on Hill Ranch harnessed drones and light reflectance data to assess

vegetative moisture, revealing critical water rights and resource management data. Using advanced

aerial tools to compare the current dryness levels of 25 parcels with 2015 benchmarks, we proved a method traditionally reserved for airplane and satellite collection. This process will help us

West Metro District’s water rights at Hill Ranch.

Our precise categorization further informed our

understanding of the land’s health, opened the door for additional collection for revegetation efforts, and proved the method for 2024 recollection.

Our Hill Ranch study will save the client a potential

$30k+ annually

GROUNDBREAKING ENERGY IN UTAH Powering Urban Energy With a Microgrid Model The small city of Vernal, Utah, is making big strides in clean energy with a study that could change how we approach heating and cooling in urban areas. The project focuses on a thermal microgrid system that uses the earth to store and provide

energy. The heart of the system is the borehole thermal energy storage (BTES),

which uses the ground as a natural insulator and energy reservoir and offers a way to

manage the city’s heating and cooling demands without relying on traditional, carbonheavy energy sources. For more than a year, RESPEC has been hard at work analyzing

energy use across 70 buildings in downtown Vernal and modeling for a microgrid that could lead to lower energy bills and a smaller carbon footprint for the city.

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determine consumptive use credits for Pueblo

C EO ME SS AG E

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FROM DEVASTATION TO RESILIENCE Reconstructing the Sanibel Fire Rescue Station Post-Hurricane Ian In 2022, Hurricane Ian devastated Florida’s coast, including the Sanibel Fire

Rescue Station. The Sanibel Fire Rescue Station Reconstruction project now

focuses on rebuilding a new station that is resilient to future weather events. Our civil engineers worked on the development permit and civil design for sitework,

which included water management and utilities that are essential for the station’s durability. The new station features elevated living quarters to withstand future

floods, ensuring that emergency services remain operational. With the demolition of the old station, the project moves forward and sets a standard for future

emergency facilities to be safe, functional, and adaptable to climate challenges.

Schenkelshultz’s rendering of the new Sanibel Fire Rescue Station.

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INTEGRATING DIGITAL BILLING SOLUTIONS Streamlining Financial Operations for the Digital Age Partnering with Billing Platform, we’ve specialized in configuring and implementing their advanced Software as a Service billing system for a variety of clients. This partnership involves tailored projects,

each designed to modernize our clients’ billing processes as part of their wider digital transformation efforts. Our deep understanding of billing intricacies, combined with our expertise in integrating

essential financial and Customer Relationship Management systems,

enables us to offer custom digital solutions that enhance operational efficiency and support our clients’ transition to the digital economy.

We help companies shift from outdated, manual processes to efficient, revenue-enhancing systems.

Enabling businesses to monetize as they wish, free from the constraints of old technology, is rewarding.

MELANIE OWEN

BILLING PROGRAM MANAGER

Turning Newfoundland Into a Key Hydrogen Storage Hub

With its surplus wind energy, Newfoundland could become a leading hydrogen exporter, and RESPEC is helping bring this vision to life. The Fischell salt dome in Newfoundland

has the potential to store more than 35 million cubic meters of compressed hydrogen, making it one of the largest

confirmed domes on the East Coast. RESPEC is helping Triple Point Resources design and execute a full-scale

drilling program to collect key engineering data and help

plan the Fischell hydrogen storage facility. With this massive storage capacity, Newfoundland could become a key leader in hydrogen production, storage, and export, reinforcing its role in the global transition toward sustainable energy.

The Fischell salt dome can potentially store the equivalent of

180k tons of hydrogen

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VAST SALT DOME EXPLORED IN CANADA’S EAST COAST

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F I N A N C I AL SUMM ARY //

growing success In 2022, we celebrated surpassing $100 million in revenue. In 2023, we grew our top-line revenue again, achieving $112 million. New clients, exciting projects, and continuous revenue growth fuel success.

Building on this financial prosperity, RESPEC has

placed an equal emphasis on the financial well-being of its employee-owners. In 2023, we marked another momentous occasion—our employee retirement

value within our Employee Stock Ownership Plan

88%

(ESOP) and 401(k) Plan surpassed the $100 million threshold. With 546 employee-owners ready to

participate in RESPEC’s retirement programs, we are taking proactive measures to secure their futures.

Our balance sheet remains strong with record cash of $6.7 million generated from operations. With our long-term debt (net of cash balances) at its lowest

level of 5% of revenue since becoming 100% ESOP,

we are well-positioned to invest in the market, invest in our employees, and achieving new heights in

the marketplace. Our employee-owners’ hard work has made this possible, and we are excited about creating a better future for everyone involved.

of our clients with 100k+ in revenue were repeat clients in 2023 Contracted backlog going into 2024:

$80.4 MILLION

SHARE VALUE AS OF DEC. 31, 2023:

$169.90 5-Year Share Price $147.55

$169.90 $152.40

2020

2021

2022

C O M M U N I T Y I M PA C T

11.5%

37.4%

INCREASE FROM 2022

INCREASE FROM 2020

Employer contributions to retirement, health insurance, and bonuses:

$9.3 MILLION

$120.60 $123.65

2019

FINANCIAL

2023

$4.7M

$2.65M

$1.9M

Health Insurance

esop + 401(K)

performance bonuses

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PROJECTS

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R ES PEC FOUN DAT I ON //

building a brighter future That’s why, as part of our Vision 2025, we envisioned the RESPEC Foundation—a philanthropic initiative dedicated to uplifting communities and promoting STEM education.

Our ultimate goal is to empower people to thrive and succeed in a world full of opportunities. In 2023, we turned that vision into a reality. The RESPEC Foundation is driven by a compelling vision—to make an

imPACT. Rooted in a steadfast commitment to community and social

responsibility, it is meant to be a powerful force for positive change in the communities where our professionals reside and serve.

RESPEC’s Grand Junction team volunteering to plant trees in their local community.

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FINANCIAL

Local Giving and Community Engagement For years, our community efforts have taken

many forms: environment clean-ups, blood drives,

supporting food banks, and supporting STEM learning.

The Foundation builds on this legacy by offering our

team paid time to volunteer and encouraging a hands-

COMMUNITY IMPACT

1,000+ employee-owner hours donated to community support

on approach in our communities to make a difference.

Access to education is necessary for societal progress.

In support of this belief, the Foundation created two

scholarship programs—the RESPEC STEM Scholarship Program and the Building Alaska Scholarship. Each

program provides deserving students with financial support to pursue academic aspirations in STEM.

MAKING A Holiday Impact Immediately after launching, the RESPEC Foundation

wasted no time in making a difference. The Foundation donated $6,000 to Feeding America and Foodbanks Canada as part of our holiday giving initiative. Each dollar donated equated to ten meals provided.

“The Foundation’s focus on charity and education reflects our desire to make a difference in our communities. We’re building a legacy that aligns with our core values.”

C R Y S TA L H O C K I N G

RESPEC FOUNDATION BOARD OF ADVISORS CO-CHAIR

$120K+

awarded in RESPEC Undergraduate Research Grant at SD Mines

60K

meals to families across the United States and Canada

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COMMITTING TO STEM Education

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c om m u n i t y i m pac t //

living the pact Driving a positive impact is the center of our work.

It steers our day-to-day dealings and inspires a cooperative spirit

that values both individual efforts

6

and team achievements. We honor

everyone’s role in upholding our core values of Passion, Accountability,

Caring, and Teamwork—values that

are the foundation of the PACT we’ve made with our communities.

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2

7

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COMMUNITY IMPACT

1 ANCHORAGE, AK The Anchorage office volunteered to help East High School’s FIRST Robotics Team, assisting them with ideas and improvements before the competition.

2 DENVER, CO The Denver office participated in Castle Rock’s annual Spring Up the Creek to improve and enhance the local creeks by removing trash and debris along the trails.

3 FAIRBANKS, AK The Fairbanks office judged and sponsored an award for the Arctic Innovation Competition, which encourages innovative solutions that address Arctic issues.

4 GRAND JUNCTION, CO The Grand Junction office volunteered with RiversEdge West and planted 85 native plants and bushes along the river near Las Colonias Park.

5

The Lexington office canoed a local river to remove trash from the water.

6 R A P I D C I T Y, S D 8

The Rapid City office donated $3,000 to OneHeart, a local organization focused on bettering the lives of those experiencing poverty.

7 RICHARDSON, TX The Richardson office participated in a blood drive to help their local communities.

8 SARASOTA, FL The Sarasota office supported a school supplies donation drive by collecting and distributing the supplies to local school children.

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5 LEXINGTON, KY

Our team facilitated a significant digital leap for the Oyate Healthcare Center (OHC) by helping them move their patient records to their own server and upgrading their IT systems.

RESPEC.COM