September Informer 2011

INFORMER

No. 63 | September 2011

Australia’s No.1 tourism & business

Ready to do a digital deal or just window shopping?

Evaluating the online market in the accommodation industry

resortbrokers.com.au

“The shift towards bricks and mortar will come from the desire to control one’s own destiny and forego the anxiety of waking up to find one’s fate after the overnight trading on Wall Street.”

I couldn’t agree more. People want to take control of their own future, not leave it to the whims of the trading rooms. Real estate is a natural haven. A number of economists are now predicting interest rate drops. This will further boost confidence.

In our business, at Resort Brokers Australia, buoyant sales activity is linked to the residential real estate market.

People’s ability to buy an accommodation property or business is often reliant on the sale of their home.

Time to take control of our own destiny

I

It is impossible to ignore the recent volatility in world financial markets.

Despite Australia’s excellent economic fundamentals, a world apart from the situation in Europe and America, our share market responds to global influences.

Ian Crooks MANAGING DIRECTOR

Investment security concerns are a natural response to the stockmarket volatility. As we review and question our investment strategies, the age-old ‘bricks and mortar versus shares’ debate surfaces again.

In uncertain times, many investors turn to tangible asset classes, principally gold and real estate. Analysis of property shows it performs as well or better than shares over the long term. Certainly, it is much less volatile.

COVER STORY: The Internet has become an indispensable part of our lives. Online shopping is growing at a phenomenal rate. But, when it comes to life’s biggest purchases, what role does the Internet play?

Our cover story explores the benefits of the Internet for real estate buyers and sellers, and the continued importance of traditional media.

On a recent flight, I sat with the managing director of a leading Brisbane financial planning business. He told me he has moved his clients out of the share market and is directing them to real estate related investments.

Reports of climbing auction clearance rates and an apparent lifting of enthusiasm within the real estate industry suggest a more positive property mood is prevailing.

Stimulus incentives are also lifting housing starts. I feel the cyclic real estate upturn is underway. According to commentator Jonathan Chancellor of Property Observer:

resortbrokers.com.au 3

We are already experiencing good sales and have detected an increase in positive sentiment. Based on our success and growing confidence, the Resort Brokers team is expanding. In this issue, we introduce you to two new staff members.

And, while on the subject of rising confidence, I want to repeat my view that there is demand for new motels to be built.

Regular readers will recall the shortage of accommodation in key locations was the subject of an Informer article earlier this year.

High construction costs have been a deterrent to motel developers in recent years. There are approximately 2,900 motels throughout Queensland and NSW yet, in the last decade, fewer than 40 new properties have been built in these states.

In this edition, we highlight a concept by Queensland-based Buildfirst, an innovative company specialising in remote area construction. They have designed a system of prefabricated structural pods which can halve the cost of building new motels.

I’m personally very excited about this concept and will be promoting it to developers because of its great potential to provide vital new motel stock across Australia.

Please send your feedback to: carlacook@resortbrokers.com.au or PO Box 5004, West End QLD 4101

INSIDE RELIEF MANAGERS

7

BE MY GUEST

9

ONLINE MARKET e-SSENTIAL

14

STRONG GETS STRONGER

21

DELUXE SUITE

25

SOLD PROPERTIES

28

INDUSTRY SPECIALISTS

29

RESORT BROKERS DIRECTORY

31

T

his building is located at the northern end of Surfers Paradise and was one of the original mega high rise complexes on the Gold Coast.

It is situated on 2 acres of lush tropical gardens with water creek and fountain.

In 2003 the resort won a Queensland Architecture award for design excellence.

Over the last couple of years the resort has undertaken major refurbishment including upgrade of the 4 lifts, complete external and internal repaint, a new Bali style barbeque hut, landscaping and fencing, and commencement of an airconditioning upgrade.

Excellent location right on the V8 Super Car Racing Track, with shopping, restaurants, entertainment and transport just minutes away and only 120 metres to a patrolled beach.

Apartments are larger than normal, fully self-contained, one and two bedroom, with ocean views and in some cases, hinterland views as well, spacious living areas and sunny north-facing balconies.

Iconic Surfers Paradise high-rise - M.R. GOLD COAST CORPORATE COMPLEX • Substantially renovated 2 bedroom ground floor managers unit • Extremely spacious office and reception on separate title with comprehensive inventory • Superb facilities including heated swimming pool, wading pool, two half tennis courts, and Bali-style barbeque hut • Letting pool of 50 with scope to increase this number • Very easily managed by a couple as currently no caretaking is involved • A great building in a great location!

• Call now for further details and to organise your inspection

resortbrokers.com.au 4

Deborah Tilley EXCLUSIVE AGENT Mobile: 0424 428 489 Brisbane office: (07) 3878 399 Email: deborahtilley@resortbrokers.com.au

ref: MR001575 Nett profit: $230,235 PRICE: $1,695,000

Alice Springs property ready to go!!

LEASEHOLD MOTEL - 48 YEAR LEASE Len Booth EXCLUSIVE AGENT Mobile: 0438 139 422 Ph: (07) 4155 6330 Email: lenbooth@resortbrokers.com.au

Nett profit: $700,000 - projected for 2012 PRICE: $2,000,000

•New backpackers 140 bed units with own ensuite to cater for Uluru tourism, bookings for the rock are made at the motel tourist desk • Rooms are a mixture of standard, family,

N

ewly renovated and refurbished to the sum of $2 million this 138 unit motel has its own commercial laundry with an excess of new linen, in ground pool, gymnasium, conference centre, licensed restaurant and bar. The 3 bedroom residence has built ins, 2 bathrooms, its own kitchen, laundry and living room. The motel enjoys tourism, corporate and government trade.

The property also boasts a wireless network with 13 hotspots covering the entire complex.

ref: LH001532

• 48 year lease

This is an extraordinary property situated in Alice Springs which boasts a population of 30,000 and welcomes 300,000 tourists a year. As well as tourism the town is supported by mining and beef cattle industry.

resortbrokers.com.au 5

disabled and king • Restaurant and bar have all new imported furniture • New landscaped pool and barbeque area • Showing a 35% return • First to see will buy!

Are you buying or selling Caravan Parks, Motels, Management Rights or Hotels?

MOTELS

CARAVAN PARKS

MANAGEMENT RIGHTS

David Burrough is the most respected legal advisor for those about to buy or sell an accommodation business Before you go ahead & talk with David and his team learn everything you need to know: • What really is and isn’t included • The language the experts use • How to minimise risk • What your agent, banker & accountant need to know • Critical differences between new & established businesses

Limited copies of David’s booklets are still available.

Call: (07) 3220 1144 Fax: (07) 3220 3434 Email: email@hillhouse.com.au www.hillhouse.com.au

Editorial

Value for money in a discount mad society Mike Phipps Finance

Everyone’s looking for a bargain. People love to brag about the great discount they negotiated or the steal they got on the price of something. Whether it be a low interest rate loan or a cheap handbag, the average Aussie feels good when the price goes their way. Even better if it’s a win over a faceless corporate whose sole purpose is to rip off the little guy. Of course, the other great conversation subject these days is the awful service offered by so many companies. So, the obvious conclusion is that people want great service at a bargain price. Funny that! We find that increasingly our clients demand the highest level of service and expertise at the lowest market price. Ultimately, expectations will meet reality and something has to give. Increasingly consumers simply are

not prepared to pay for the service that they demand. The challenge, I believe, is to demonstrate value for money within the service equation. There needs to be a connection made between price premium and benefit, or the consumer will simply chase the lowest price. And as a wise old man once said “Live by price, die by price”.

At the core of the value question is perception. Do I believe that the amount I’m paying is appropriate for what I’m receiving? In many cases, particularly in service industries, it’s what happens after the purchase that really counts. The simple little value adds that all contribute to a perception of value for money. It’s also the little things. Access to reliable people.

Honest and professional advice. Being there during the good times and when you’re clients need assistance. Knowing your business partners really understand

your industry. I’m sure you’ve had clients who drift away over time because of price.

It’s always interesting to see them come back once they start to miss those little extras. Again, it’s the same in my job.

Yes, we hate to lose clients but every so often we do. It’s almost always on price.

Sometimes the experience turns out okay for them. But, more often than not, the feedback is that long after price is forgotten, service (or lack thereof ) remains.

And remember, if all else fails, you can reflect on one of the great marketing slogans from the past 100 years. Bell motor cycle helmets manufactured a superior but quite expensive helmet in the 70s. The ad line simply said “If you have a $10 head, wear a $10 helmet”. Not a bad way to connect quality with value for money.

By Mike Phipps

RELIEF MANAGERS Name: Steve & Pam McMullen Mobile: 0418 497 214 Email: sgpj.mcmullen@bigpond.com Manager type: Motel

Name: Llew & Trisha Pointon Mobile: 0400 035 359 Email: llewp@tpg.com.au Manager type: Motel

Name: Phillip & Sharyn Stallman Mobile: 0428 931 589 Email: pjstal@bigpond.com Manager type: Motel/MR/Caravan Parks

Name: Tony & Dawn Davies Mobile: 0412 065 348 Email: dawn.tony@hotmail.com Manager type: Hotel/Motel/Caravan

Name: Bob & Judy Sheppard Mobile: 0419 784 215 Email: bj.sheppard8@bigpond.com Manager type: N/A

Name: Sam & Linda Adermann Mobile: 0433 233 773 Email: N/A Manager type: N/A

Name: David & Belinda Gustafson Mobile: 0403 219 562 Email: dgustafsondavid@hotmail.com Manager type: N/A

Name: Peter & Julie Johnston Mobile: 0409 218 751 Email: N/A Manager type: Hotel/MR

Name: Robyn & William Campbell Mobile: 0409 838 856 Email: rgcampbell@hotmail.com Manager type: N/A

Name: Ray & Bev Hearn Mobile: 0429 420 826 Email: management@yourpark.com.au Manager type: Caravan Park

Name: Paige Renshaw Mobile: 0438 847 941 Email: paigeandrea@hotmail.com Manager type: Management Rights

Name: Paul & Wendy Greenfield Mobile: 0408 717 360 Email: info@hostsontherun.com.au Manager type: N/A

Name: Simon and Anne Frost Mobile: 0433 921 029 Email: simon@serviceplease.com.au Manager type: Motels - permanent

Name: Sue & Hubert Rietberg Mobile: 0418 883 233 Email: sueandhugh@iinet.net.au Manager type: All properties

Name: Lyn & Wayne Foster Mobile: 0437 217 621 Email: waynefos@dodo.com.au Manager type: Motel

Name: Graeme Filippe & Deborah Wallace Mobile: 0427 512 751 Email: graemedeb@motelmanagers.com.au Manager type: Motel

Name: Garry & Robyn Loakes Mobile: 0408 798 352 Email: grl21@bigpond.com Manager type: All properties

Name: Carol & Harry Turnbull Mobile: 0428 399 733 Email: N/A Manager type: N/A

Name: Mags & Peter Staley Mobile: 0416 179 6570 Email: petmags@hotmail.com Manager type: Motel

Name: Anastasia & Gus Johnson Mobile: 0408 021 303 Email: anastasiajohnson@bigpond.com Manager type: Resort

resortbrokers.com.au 7

Lennox Head, a tranquil seaside resort overlooking Seven Mile Beach has a café and dining culture. However, its world famous right-hand break, attracting surfers from around the world, is responsible for placing this sleepy seaside village on the map!

• The Apartments are located just 15 minutes scenic drive south of Byron Bay and 10 minutes north of the regional city of Ballina with its airport, supermarkets, cinemas, clubs, hospitals, high schools, government offices and many other specialist facilities • Easily run 4.5 star boutique Management Rights with no set office hours

Beachfront lifestyle in Lennox Head MANAGEMENT RIGHTS

• 10 x one bedroom luxuriously appointed units with free Austar and Broadband • Two bed ocean view manager’s apartment with private courtyard and covered patio • All units have absolute ocean views and large covered balconies • Heated lap pool, spa, BBQ and secure basement parking • 10 year standard term from 2009 • Positioned adjoining hotel, restaurants, shops and café precinct

Stunning 4 star motel FREEHOLD GOING CONCERN Nett profit: $207,065 Turnover: $318,743 PRICE: $1,695,000 ref: FH001545 Ian Dore EXCLUSIVE AGENT Mobile: 0412 752 238 Sydney office: (02) 9904 8224 Email: iandore@resortbrokers.com.au

This is a stunner! Located high on the beautiful Alstonville Plateau in Northern New South Wales affords the motel a beautiful year round climate, magnificent rainforest scenery and an ever-changing hinterland outlook.

• 11 luxurious ground level suites • Architect’s approved plans for additional 9 suites included in sale

resortbrokers.com.au 8

Nett profit: $121,481 PRICE: $1,050,000 ref: MR001562 Ian Dore EXCLUSIVE AGENT Mobile: 0412 752 238 Sydney office: (02) 9904 8224 Email: iandore@resortbrokers.com.au

• The motel is 13 years old and immaculately presented • Dining / conference room offering breakfast and evening meals • 60% plus occupancy • Adjoining hotel, shops and restaurants • 3 bedroom manager’s unit with extra large DLUG

Be my guest

Editorial

Surenda Dass aka “Woody” MANAGER OF SANDY BEACH RESORT, NOOSAVILLE When you walk into Woody’s “Sandy Beach Resort” across the road from the Noosa river in Noosaville, Queensland you are confronted with the sight of Woody’s Morris Minor Traveller painted in bright yellow with surf board on top, parked outside the office. Immediately you are filled with a nostalgia for the 70’s... especially if you like me have also owned a Morris Minor; mine was a convertible, very nice but a bit slow out of the blocks.

I meet Woody in his office where he is surrounded by ‘woodies’ and surfing memorabilia of every imaginable type.

My first question to Woody was “what causes a person to form an attachment to a certain type of automobile and change his name to reflect this?”

Apparently, the woodie wagon served as a backdrop to the Beach Boy’s concert in 1983. The old surfer unashamedly reigns here, but don’t be mislead - this is no hippie joint, this Managements Rights is an efficiently run business in a prime location with an excellent occupancy.

How did you find your way to this part of the world?

I was living in California, and a little disenchanted with the state of politics in the US, Reagan had just been elected President. A friend of mine said that “NZ was like California with an English accent”.

Obviously he wasn’t thinking about the weather. I had always admired NZ with it’s spirit of independence and the way they stick to what they believe in, so I moved over in 1985.

What did you do in NZ? I met my wife in Fiji and together we set up a health spa. Then we started a business growing organic garlic. On both occasions we were ahead of our time. So I took a job with the City Council as a gardener. Over 18 years with the council I worked in parks, managed streetscape development and ran a very successful anti-graffiti campaign that effectively cleaned up the streets of Auckland.

Why Management Rights?

The weather in NZ was getting me down and Australia “had always been festering as the ace in the hole”. So after 5 years

resortbrokers.com.au 9

of researching and visiting we settled on Noosaville. We felt we had the skills, we liked people and had experience managing projects. We bought Sandy Beach Resort which has 21 self contained units. We have all the essentials - WiFi, big screen digital TV, large comfortable beds etc. In summer we get the holiday makers and in winter we get a lot of New Zealanders escaping the cold.

Has the GFC impacted on your business?

We’ve been pretty lucky but the length of stay has shortened and people are not doing the extras and our tour bookings are down. We received an award from the Business Excellence Awards so we must be doing a good job.

I asked Woody if he still uses the board; he said of course, 3 to 4 times a week and no wetsuit. The young surfers reckon he makes them look like wuses.

By K.Ink

TIONT C U A OC H T 8 1PM

R

esort Brokers Australia has been appointed to auction the freehold and business of the Bogong View Motor Inn Bright Victoria. The vendors have owned the freehold for in excess of 30 years and have operated the business at various times during that period.

The business was purchased from the leaseholder in late 2010 and is now being offered for sale as a going concern.

Ideally positioned in the North Eastern Victorian tourist town of Bright at the gateway to Mount Hotham, Falls Creek Snowfields and the Victorian High Country.

The motel is situated on a corner allotment of approx. 5999 sq. metres and offers 33 comfortable units set amongst private gardens and in-ground pool.

The on-site restaurant (licensed for 100) and adjoining function/conference room provides breakfast, lunch, dinners for guests or group/bus bookings.

The manager’s residence with direct access to reception and restaurant is a large open-plan 3 bedroom fsc apartment with private courtyard. A separate 2 bedroom apartment (room 33) could also be utilised as a separate residence.

Auction - onsite Saturday 8th October at 1pm FREEHOLD MOTEL & PROFITABLE BUSINESS The Bogong View is currently rated 3 star.

However given the recent improvements by the vendors and further investment by a new operator, it should be restored to its former 3.5 star rating.

• 33 comfortable 3 star AAA rated motel units • Licensed restaurant and conference/ function room • 3 bedroom fully self-contained manager’s apartment with direct access to the office/ reception and restaurant • Would benefit from further capital improvements and increased investment in marketing •Excellent tourist town with four seasons of trade. Autumn buses, snow ski season, spring festivals and summer family holidays

resortbrokers.com.au 10

Jim Chapman EXCLUSIVE AGENT Mobile: 0413 444 782 Melbourne office: (03) 9347 3100 Email: jimchapman@resortbrokers.com.au

PRICE: AUCTION

Accommodation leasehold inner Melbourne suburb SUPERB QUEST FRANCHISE BUSINESS Jim Chapman EXCLUSIVE AGENT Mobile: 0413 444 782 Melbourne office: (03) 9347 3100 Email: jimchapman@resortbrokers.com.au

H

ere is an opportunity to secure the leasehold interest of a Quest apartment business situated in an inner Southern suburb within 7 kms of the Melbourne CBD and close to substantial retail and leisure precinct.

51 four star suites, apartments and townhouses, providing a unique and inviting ambience for the corporate or leisure guest.

ref: LH001571 Nett profit: $458,278 2010/11 Turnover: $2,137,260 2010/11 PRICE: $1,600,000

The local area offers many restaurants, cafes, supermarkets, retail shopping and night-time attractions. Convenient public transport offers easy access to the Melbourne business district.

The business enjoys the many benefits and support of being a franchisee of an award winning and highly respected brand.

resortbrokers.com.au 11

The business has enjoyed consistent occupancy and has achieved a significant increase in room tariffs during the 2010/11 financial year.

• 51 x 4 star suites, serviced apartments and townhouses, 30 standard and executive spa suites, 1 family suite, 14 studio and one bedroom apartments, 2 two bedroom townhouses and 4 x 3 bedroom townhouses.

All apartments and townhouses provide a fully-equipped kitchenette, generous bathroom, quality furnishings, broadband access and foxtel • On-site licensed restaurant and function centre (separately leased) • Manager’s residence is a fully selfcontained one bedroom apartment • On-site facilities include a fully equipped guest laundry, large indoor heated pool and spa, secure on site parking and 2 acres of landscaped gardens • 20 year lease, fair rent and market reviews available

Charters Towers Tourist Park is a proud member of the Top Tourist Park Group.

The park is set on 4 acres and is currently run by an owner couple with help from casual cleaners. There is a new swimming pool, spa and BBQ area with entertaining cabana, new cabins, refurbished amenities buildings and park laundry with three new front loading washing machines.

The owners have recently completely renovated the 5 bedroom residence which includes a new laundry with 2 new washing machines and dryers for servicing the cabin linen on site. The property presents in immaculate condition. New owners will benefit from all of the hard work done here.

Immaculate Tourist Park - 14% rtn COMPLETELY REFURBISHED PARK, A GOLDMINE IN FNQ • Completely refurbished park • Small kiosk with liquor licence • Well equipped camp kitchen with covered entertaining area • 8 tourist cabins with ensuites • 9 permanent let cabins with external ensuites plus one on site fully refurbished caravan • 39 short term powered sites • 20 ensuited powered sites • Pet friendly park • Room for growth for new owners, more cabins urgently needed

A quiet life

Turnover: $471,588 Nett profit: $350,439 PRICE: $2,500,000 ref: FH001513

Chris Rowe Mobile: 0408 225 220 Email: chrisrowe@resortbrokers.com.au

exclusive letting rights for the complex.

RESIDENTIAL MANAGEMENT RIGHTS Turnover: $154,804 Nett profit: $134,872 (Inc. BC sal. $87,306) PRICE: $950,000* *inc. mgr’s homestead $410,000 ref: MR001573

Jim Chapman EXCLUSIVE AGENT Mobile: 0413 444 782 Melbourne office: (03) 9347 3100 Email: jimchapman@resortbrokers.com.au

A residential rental complex for residents over 55 years of age. Managing the facility involves caretaking, letting services, provision of meals to residents (as required) and owner’s corporation administration services.

Great lifestyle opportunity in a flourishing tourism area. Situated in Wangaratta Victoria, this 81 villa development was completed in 2009. The manager has a current annual caretaking salary of $ 87,306 and the

resortbrokers.com.au 12

• Lovely park-like setting on spacious 3 ha site close to town • 36 year caretaking and exclusive letting agreements. Current caretaking salary $87,306 (ex gst) adjusted annually to CPI • Manager’s residence is a magnificent 3 bedroom fully self-contained homestead on separate 990 sq.mtr block • Facilities include a central residents building with a large lounge with big screen TV, library, laundry, kitchen and BBQ

This 10 room motel can be easily converted at a nominal cost to 13 units without changing the external structure - a design has already been prepared to do this.

The motel can be easily run with by a couple, as it has been for 9 years by the vendor.

Situated on a huge block of over 8500 sq metres, set back highway frontage, neat as a pin and complimented by large 2/3 bedroom home is which is attached to the reception for ease of operation.

Situated in the growth corridor between Brisbane and Toowoomba, no restaurant, huge storage sheds or workshop and a current valuation that supports the asking price.

45 minutes from Brisbane CBD FANTASTIC OPPORTUNITY - F/H OFFERING WITH UPSIDE • 10 rooms easily converted to 13 rooms • 3 bedroom residence or 2 if one was converted to motel accommodation • Set back Highway frontage • Low running costs - family run • Well maintained and presented • Growth corridor • Beautiful grounds - plenty of open space • This motel requires your inspection now

Nett profit: $157,000 expected 2011 Turnover: $195,000 expected 2011 PRICE: $930,000 plus SAV ref: MR001566 Lindsay Cooper EXCLUSIVE AGENT Mobile: 0418 711 047 Brisbane office: (07) 3878 3999 Email: lindsaycooper@resortbrokers.com.au

% 38.3URN RET

Australia’s best leasehold offering 38.3 ROI VENDOR PURCHASES ELSEWHERE - NEEDS TO GO! Nett profit: $224,000 Turnover: $577,000 PRICE: $585,000 ref: MR001563

Lindsay Cooper EXCLUSIVE AGENT Mobile: 0418 711 047 Brisbane office: (07) 3878 3999 Email: lindsaycooper@resortbrokers.com.au

This superb motel is set back from a busy highway. It consists of 18 beautifully presented rooms and a small restaurant which caters mainly for the in-house guests. The casual cook (in training) supplies good wholesome country fare.

The business side of the motel has been run successfully by a couple. It sits on a large block allowing plenty of room for oversized vehicles and buses to be parked off the road in the motel grounds.

resortbrokers.com.au 13

The owner’s accommodation is a large four bedroom/ two bathroom residence which compliments the motel. It utilises the restaurant kitchen as a dual facility.

A new four bay door storage shed to the rear of the motel allows plenty of storage space. This is a must inspect property!

• Highway frontage high exposure • 22 years left to run • Increasing trade with great forward bookings • Strong tariffs • Can be run by a couple as is now • Large 4 bedroom owners accomm.

• Motel town, pro-active landlord

ONLINE MARKET

e-SSENTIAL

Ready to do a digital deal, or just window shopping?

The Internet has changed our world in ways few imagined. Numbers of Internet users are increasing exponentially, day after day (see graph to the right).

Not simply an information super-highway, it is a commercial mega-expressway, channelling billions of dollars in transactions every nanosecond.

The Australian Tourism Data Warehouse, a joint initiative of all federal, state and territory government tourism organisations, recently developed the Tourism eKit to help tourism businesses maximise the benefits of the digital economy.

Online bookings and the tourism industry

Demand for this information is voracious. Within 14 days of its launch, there were more than 10,000 downloads of the entire program and thousands of single tutorial downloads.

The tourism industry attracts the biggest single segment of online shoppers, who utilise the Net to buy flights and accommodation. Operators have had to meet the growing demand for online bookings.

Most have come to better understand the power of the e-market and are adapting their business model to include a very strong online focus.

The Tourism eKit provides 39 easy-to-understand, very useful information modules (tutorials) for tourism operators. It is a step-by-step guide to Internet marketing covering everything from website planning and design to social media for tourism and online booking systems. Find it at www.atdw.com.au All consumers are far more likely now to consider at least shopping around online, even if they make the final transaction at a bricks and mortar location.

And, on top of the already massive growth, the explosion of smart phone and tablet use is set to fuel an even greater cyber-shopping frenzy.

resortbrokers.com.au 14

So, when it comes to real estate and business broking, where do we stand?

Forecast growth in Australia’s online shopping market $25 bill.

At Resort Brokers Australia we are keeping one foot firmly planted in each camp. “While we are maximising our online presence to provide optimum access and convenience for clients and buyers, we believe nothing beats genuine personal service and attention,” said managing director, Ian Crooks.

$20 bill. $15 bill.

Our online resources are used to identify and communicate with our vendor’s target market in a more direct and effective manner than ever. Our website, www.resortbrokers.com.au, has evolved to become a hub for tourism and accommodation related property and business.

$10 bill. $5 bill.

Through it you can undertake a property search, read our blog full of informative articles by industry experts, receive our monthly eNewsletter and browse extensive listings. You can even keep up with the latest listings on Facebook and Twitter as well as receiving our unique customised property alerts.

$0 bill.

2010

2011

2012

2013

2014

2015

And finally...

“Without a doubt, new technologies have transformed our business. You only have to look at online property sites like realestate.com to see the extent to which the Internet has changed the landscape for property marketers and consumers”

In this environment, our website, emails and online tools have become excellent means to help buyers narrow down prospects, so they need to only physically inspect those properties that have already passed online scrutiny. This also saves valuable time for sellers.

REAgroup claims its multinational portfolio of websites, which includes realestate.com.au and realcommercial.com.au, is visited by over 11 million unique browsers each month.

The Informer too is distributed digitally to 15,000 recipients. But the fact that we still print this important magazine and mail out 5,000 hard copies shows our continued belief in the power of traditional media.

The future of on-line marketing

In our market, newspapers are still a vital advertising forum and we continue to maintain a strong presence in print. Major newspaper ads and this magazine are often the original source of our enquiries.

Many visitors to our website have been directed there by a traditional press ad.

10 years ago, it was relatively unheard of to search for properties on the internet. Nowadays, it is the norm. The same can be said for videos. They are the way of the future and will become increasingly important in coming years.

The traditional approach also remains integral in our sales approach. While the Internet is an incredibly useful and powerful tool, Resort Brokers Australia believes no digital communication can replace the personal touch. People are the most important part of any property transaction. The know-how and experience of our consultants, our instinct for matching buyers with their ideal property, and the trust is be fostered between agent, seller and buyer, are all critical elements,” Mr Crooks said.

By Catie Langdon

Much confusion that can arise via on-line marketing can be immediately dispelled by a video. As we all know, photos can often be misleading or can fail to show important aspects of a property. Videos provide buyers with a genuine impression of the presentation, condition and vibe of a property.

Each video is unique and the style of each will differ from property to property. Some videos will be all about the property itself. Others will concentrate on figures and financials.

Other videos for properties in first class locations may lend themselves to beautiful sweeping vista shots of the surrounding environment and key points of interest.

TIPS FOR PRESENTING YOUR PROPERTY ONLINE • Ensure all showcased rooms are clean, uncluttered and de-personalised – remove family photos and hobby collections • Take photos or videos at the time of day when the property is looking it’s best - usually morning or evening • Set the table and make sure lighting is appropriate • Night shots often add a little glamour to a property • Use wide angle lens between 14 and 25 mm • You are not on sale with the property - stay out of photos even if you are looking your best on the sun lounger • Dress rooms attractively and neutrally. Gather ideas from style magazines • Close ups of small details will help to set the style and atmosphere • Include surrounding location shots such as the beach, views, gardens and parks • Show amenities such as swimming pools and restaurants

Any graphics required can be supplied as an impressive 2D animation to add production value to a video. These graphics ensure that key points are communicated to potential buyers.

Just like photos, videos can easily be uploaded onto a wide spectrum of marketing channels. Within minutes of a video being completed, buyers across the country, and indeed the world, will be watching a personal presentation of the best aspects of a property.

Descriptions, images and videos are available at a click. They can ‘drive by’ and ‘walk through’ 20 properties in a morning, without ever leaving the comfort of their study.

The time and cost-saving benefits in the residential real estate market are obvious. But imagine how much more significant they are in our business where the accommodation properties and businesses we market can be scattered all over the country, even the globe.

resortbrokers.com.au 15

Western Suburbs • 70 x 3 bed townhouses plus 3 bed, 2 bath, manager’s townhouse due for completion in just a few weeks • Expect 90% plus investors at approx $345 -$350 per week rent • Price just $1,149,000 + GST on the business. Units almost sold out. Be quick to buy before title is granted Southern Suburbs • 66 Units plus manager’s 3 bed, 2 bath townhouse • Be in for Christmas. Quality development • Only $1,155,000 + GST on the business

Off the plan Management Rights MORE DEVELOPMENTS IN PLANNING STAGE • 33 units plus manager’s 3 bed, 2 bath free standing quality home. 29 units sold. High rents. Great location close to South East Freeway. Price $760,000+GST Northern Suburbs • 55 units plus manager’s 3 bed, 2 bath townhouse • A new contemporary townhouse development within walking distance of a Westfield shopping centre, golf course and only 30 minutes from the CBD • Price $959,000 + GST on the M.R.

Security, income and life style EXCELLENT BRISBANE MANAGEMENT RIGHTS Nett profit: $152,000 (audited) PRICE: $1,170,000 ref: MR001568 Neville Littleton EXCLUSIVE AGENT Mobile: 0407 727 194 Brisbane office: (07) 3878 3999 Email: nevillelittleton@resortbrokers.com.au

Neville Littleton Mobile: 0407 727 194 Brisbane office: (07) 3878 3999 Email: nevillelittleton@resortbrokers.com.au

The attraction of a management rights business is the security in these uncertain times but the downside is often the manager’s residence. This is not the case here as this free standing home is second to none; it is spacious, modern with an under roof patio that opens onto a beautiful private garden.

This is a three bedroom, two bathroom home with open plan combined kitchen, dining, and lounge plus an attached office.

resortbrokers.com.au 16

It is located in a very quiet area of the complex across the street from a tranquil park.

• This 5 year old business has been established well. The rents are good and increasing.

• The occupancy is consistently 100% • The net of $152,000 is excellent considering the low hours involved in managing the complex.

• There are no set office hours in the agreements • The couple spend an average of only 15 hours per week on caretaking • 59 units, 45 permanent letting • The first to inspect should buy!

Brisbane Bayside Management Rights

An opportunity to purchase a fantastic lifestyle and great income in the quiet bayside suburb of Manly West. Superbly situated on top of the VERY QUIET COMPLEX WITH LONG TERM TENANTS hill, the freestanding manager’s home must be the best in town!

• Outstanding air-conditioned freestanding Turnover: $87,000 manager’s home Nett Profit: $78,000 The current owners spend weekly a mere • 3 spacious bedrooms, 2 bathrooms, office PRICE: $799,000 2 days in summer and 1 day in winter on title, DLUG maintaining the gardens and lawns. A net ref: MR001566 • No set office hours profit of $78K means this business is an Steve Campbell • 17 years left on term excellent investment for a semi-retired Mobile: 0407 220 668 • 42 lots of which 16 are in letting pool couple who enjoy the comforts of a large and Brisbane office: (07) 3878 3999 • Remuneration of $52K , up to $54K as of luxurious manager’s house. With Moreton Bay Email: stevecampbell@resortbrokers.com.au 1st Oct 2011 on your doorstep, this one must be seen to be • Located on the of a top of hill with sea believed. breezes and views over Brisbane

Manager retiring and motivated to sell CALLING RETIREES OR INDUSTRY FIRST TIMERS! Nett profit: $90,000 Turnover: $132,000 PRICE: $640,000 ref: MR001563 Steve Campbell Mobile: 0407 220 668 Brisbane office: (07) 3878 3999 Email: stevecampbell@resortbrokers.com.au

Showing an overall return of 14%, this management rights represents an outstanding business. A net profit of $90K is easily attainable with just one person performing the caretaking duties.

The manager’s residence is a detached 3 bedroom unit with open living/ dining and kitchen area leading onto a patio. It has airconditioning both upstairs and downstairs and recent renovations makes the unit very homely.

resortbrokers.com.au 17

The complex is 30 minutes from Brisbane City and 45 minutes to the Gold Coast. With the bus stop at the front doorstep, child care centre two doors down, main road exposure and shops a stones throw away, this complex is superbly located. A real opportunity!

• Detached 3 bedroom manager’s home • 16 Years left on term • No set office hours • 31 residences, 23 in letting pool • Quiet gated complex in Browns Plains • Easily run by one person • Excellent net income for amount of caretaking required

Editorial

What to look for when you are buying management rights...

John Mahoney Partner

In this fourth article in the series I will look at an issue that should be considered by any potential purchaser of management rights and that is the likely retention or loss of units from the letting pool.

Fortunately history shows that most letting pool numbers remain fairly constant with any fluctuations being relatively minor. Certainly in the current economic times I have seen very few problems in that regard.

In previous years though, some managers found the number of units in their letting pool decreasing as owners cancelled letting appointments and moved into their units or sold to owner occupiers. The problem seemed to be magnified when housing affordability reached record levels with low interest rates and low prices where many people renting properties and previously unable to purchase a unit found they were able to.

The multiplier on which a management rights business is purchased should reflect the risks of buying the business, and it is important to factor in the potential loss of units from the letting pool, particularly in the case of small to medium sized permanent complexes where the trend in the past seemed to be more pronounced.

Curiously a factor I have observed is that the better the job that the manager does, the more likely that owner occupiers are to buy in the complex or even move into what was previously their investment unit. It is ironic to suggest that managers doing a better job than others stand to be disadvantaged by that, but that can be the case. How can buyers protect themselves? Investigate the purchase thoroughly. Management rights are sold on the basis of past income levels.

There is no guarantee that that level will continue. The standard contract does not contain any protections in that regard and it is extremely unusual to include provisions about minimum numbers in the letting pool (except when buying off the plan).

This is one of the risks of buying management rights.

Investigate that risk. Ask the current manager and/ or the accountant who does the verification of financial records to tell you how many units were in the letting pool at the beginning of the year, during the year and at the end of the year. Is the trend downward?

Buyers should assess the likelihood of more owner occupiers.

Are the units large and spacious in a good area or are they too small for the average owner occupier? Generally complexes in noisy locations such as near a major road or train line will attract tenants rather than owner occupiers.

Buyers should factor these risks into the purchase price they offer and tell the agent and the current manager why they are doing that. If there has been a trend of units leaving a pool, or if you have justified reasons to suspect there will be, a lower multiplier may be justified. Alternatively, ask for a condition in the contract to allow for a reduction in the purchase price if the number of units in the letting pool at settlement is less than the requisite level.

By John Mahoney - Partner MAHONEY LAWYERS

resortbrokers.com.au 18

D ASE E R INC ETT N IT! F PRO

Increased nett profit - vendor keen to sell due to ill health OPEN TO ALL REASONABLE OFFERS Ian Crooks Mobile: 0411 171 648 Brisbane office: (07) 3878 3999 Email: iancrooks@resortbrokers.com.au

T

his building was constructed in 1986 as a hotel with 65 rooms plus restaurant on ground floor with pool and car parking to the rear.

Sometime later the property went into receivership and was bought by a developer who strata titled the rooms and sold them off individually. In accordance with Qld Law the business was now designated as a management rights.

ref: MR001492 Nett profit: $596,000 (after full management) PRICE: $2,500,000

The business has been run for a number of years in this fashion and as very little was spent on upgrading, the clientèle that stayed at this beach resort looked for better accommodation. The operators of the business had to look at another angle and they successfully turned this property into a pensioners tour hotel.

resortbrokers.com.au 19

The business has grown significantly and enjoys quite exceptional occupancy. The current vendor of c. 3 years has been able to get half of the units in the letting pool upgraded by their owners to a 3.5/ 4 star standard. The business has continued to grow not only through tours but is now also enjoying a large upsurge in corporate clientèle.

Ill health forces the sale of this business which is now run under full management.

This business shows exceptional nett profit returns and represents an outstanding opportunity for both passive investors and those wishing to run the operation themselves.

• Very attractive exterior appearance • 2 minutes to the main shopping area • Tremendous forward bookings • A great passive investment!

T

hese superbly positioned boutique apartments are located in the inner South Brisbane suburb of Annerley. Construction is already underway and will be complete by December 2011.

Access to transport is second to none with SE Freeway access 1km, Fairfield train station 800m, Greenslopes busway station 400m and the Clem 7 Tunnel 1.9km. Three hospitals within 3.3km’s and four shopping malls within 2km’s, makes all amenities well within walking distance.

The complex facilitates modern, low maintenance living with high quality finishes, swipe card security and premium European appliances.

There is no requirement for an office to be attended, but the Manager must be contactable between 8am and 5pm Monday to Friday. The manager must live on site but the has option to either purchase or rent the manager’s unit.

With no pool or gym to worry about, maintenance will be minimal.

Inner city off the plan CONSTRUCTION COMPLETE DECEMBER ‘11

There are thirty-three one and two bedroom units in the complex and with 15 units already sold there is already a strong investor demand. With a Body Corporate salary of $29,700 and a projected net profit of $75,060 based on 80% in letting pool, this is a very attractive business.

• High quality finishes, swipe card security and premium appliances • No set office hours • Brand new 25 year term • No pool or gym to worry about • 33 units in the complex with strong rental demand • 1 or 2 bedroom manager’s unit available to purchase or rent unit on site

resortbrokers.com.au 20

Tim Crooks EXCLUSIVE AGENT Mobile: 0422 208 450 Brisbane office: (07) 3878 3999 Email: timcrooks@resortbrokers.com.au

ref: MR001550 Nett profit: $ 75,060 (projected) PRICE: $250,000 plus 1,2 or 3 bedroom unit to rent or buy

Comment

Strong get stronger in this market R

BY IAN CROOKS - MANAGING DIRECTOR OF RESORT BROKERS AUSTRALIA

ecently, the Australian Financial Review reported 10,000 real estate agents (about one in six) had abandoned the profession in Australia in the past year. In the Courier Mail, the headline was ‘Agents leave in droves’. What does such an exodus mean for the property industry?

Figures from the Real Estate Institute of Australia (REIA) show many more people are currently leaving the industry than are joining it.

In the 2006 Census, 72,000 real estate agents were counted nationwide. The REIA estimates the number of agents had dropped to 60,000 a year ago. Now, they say, the figure is more like 50,000.

A significant fall in house sales, fuelled by international economic uncertainty and low consumer confidence, has reduced residential agents’ earning capacity. No longer able to rely on a steady flow of commissions, they are seeking work where they can be assured of a pay packet at the end of the week.

In Queensland, the REIQ estimates the industry has lost 30 per cent of employees since 2007. In that period, the volume of sales in the Sunshine State dropped 45.7 per cent, according to RP Data figures quoted by the Courier Mail.

In June, Ray White Surfers Paradise CEO Andrew Bell told the Financial Review the long period of prosperity prior to 2008 meant there was a whole generation of agents who didn’t know what a downturn was.

“The last time we saw a downturn as severe as this one was in the early 1990s,” he said. “So there’s a very large percentage of agents who have never experienced it and don’t know how to operate in these market conditions, and they are usually the casualties.”

Bell hit the nail on the head. Experience is what counts in a challenging market. Real estate is an industry that, even at the best of times, has a relatively high turnover. REIA president David Airey says as many as 80 per cent of real estate sales people turn over within five years.

What all this means is that the agents who are still active in the current environment are survivors. More than survivors, they are strong performers who know their business and their market.

Sellers and buyers are the ones who stand to benefit most from an industry shake-out such as the one delivered since 2008.

As Resort Brokers Australia can attest, the strong can emerge stronger from a period of market weakness. A difficult operating environment causes you to revaluate, to focus on what you do best, and to do it even better.

Whereas buoyant times can artificially support under-performers, tough times expose their weakness. Companies such as ours can actually benefit by retaining the most effective and productive staff. We focus more strongly on training and honing the skills that achieve the best results for clients.

Personally, I have been through a number of market cycles, booms and busts, since I started in this industry in the 1970s. To have made tourism-related property sales a successful lifetime career stands testimony to the value of determination, professional practice and experience.

Times such as this raise the bar. They ask us to think differently, to innovate, to do better.

Many of you will know I was instrumental, a few decades back, in pioneering the introduction of motel leases, separating the operational and bricks and mortar components of properties. It was a game-changer.

It expanded the market, creating a business model that has proven very lucrative and a new stream of very attractive commercial investment opportunities. It is also a prime example of the valuable innovation that can arise when industries and people are challenged.

Agents still active in the current market have demonstrated their strength and resilience. You can bet, they are cream of the crop.

resortbrokers.com.au 21

R

egrettably illness forces the early sale of this leasehold motel. The vendors have decided to sell in order to give one of the partners the opportunity to recover from personal health issues.

This motel and conference centre is a AAA-rated 3 star family motel located close to the Bruce Highway in Queensland’s country river city, Maryborough. The gateway to the Fraser Coast, you are guaranteed to get a quiet night’s rest. If you are travelling north or south on the highway there are lots of places to visit including; the city showground’s, the equestrian centre, hockey fields, hospital, the city centre, the magical Mary River and the ever popular speedway.

The motel consists of 22 ground floor accommodation rooms and a two level, three room conference and function centre.

The clean and quiet motel accommodation is well equipped with digital TV, Wi-Fi internet access and air-conditioning.

Queensland country river city motel leasehold 30% ROI TYPICAL MUM & DAD OPERATION - 27YR LEASE The motel is surrounded by gardens with guest services including picnic tables, free gas BBQ, covered outdoor areas, a large inground pool and a guest laundry.

• Front of room parking and two street access and egress • 22 neat and tidy rooms various configurations • 27 years to run on current lease • 35% occupancy gives plenty of upside • Large block with off street parking • 3 conference and function rooms • 2 people can run this motel with a casual cleaner • Close to highway and major event centres • AAA rated three star beautifully presented property

resortbrokers.com.au 22

Lindsay Cooper EXCLUSIVE AGENT Mobile: 0418 711 047 Brisbane office: (07) 3878 3999 Email: lindsaycooper@resortbrokers.com.au

ref: N/A Adjusted nett profit: $122,000* *2010/2011 expected Turnover: $343,000 PRICE: $415,000 plus SAV

This is the one!

Reception is attached to the residence, with access to the kitchen and guest sitting area.

The current vendors have carried on a hard working tradition from previous employment and have secured a good business.

LEASEHOLD NORTH QUEENSLAND

Shane Mullins EXCLUSIVE AGENT Mobile: 0447 185 001 Brisbane office: (07) 3878 3999 Email: shanemullins@resortbrokers.com.au

ref: N/A Nett profit: $215,000 (adj.)

PRICE: $700,000

M

There is still some UP-SHOT, some real opportunity for weekend trade! The current vendors have been enjoying some time off with the ‘no vacancy’ sign. For the first three days of last week (Monday 1st August to Wednesday 3rd) the motel turn over approximately $8,200.

This motel has a great reputation!

The motel is located on the Southern access to Ingham, approximately one hour north of Townsville. The 19 rooms are a mixture of variations, with all having had major renovations over the last few years. Rates are comparative starting at $90 per night through to $125 per night. There are 4 rooms booked for the next 18 months that cover the monthly rent and rates.

• 19 rooms – mixture of variations from motel studios to executive spa suites • 2 bedroom plus study residence • Highway location • No restaurant – meals to room • All rooms renovated, clean and comfortable • Mix of predominately corporate, holiday and overnight travellers • Brand new signage this month • An opportunity to purchase the investment freehold and expand!

otel Ingham is the one! Before we go any further, there are three points to consider before you miss this fantastic opportunity – 1. Rent is proportioned to 30% of the nett; 2. 28 yrs remain on the lease; 3. Meals to rooms (no restaurant).

There is a small commercial kitchen servicing breakfast and packed lunches 7 days a week.

Dinner currently for 4 nights per week.

resortbrokers.com.au 23

An opportunity opens to purchase the rights to one of the Gold Coast’s premier addresses. Built in 2005, this predominately permanent let property directly overlooks the Marina Mirage in Southport.

The stunning 2 bed / 2 bath manager’s unit has a large open-plan kitchen / living/ dining area leading to a large balcony with views of the marina and Pacific Ocean beyond.

• 235 units (Pool = 53 permanent, 18 holiday) • Massive body corporate salary of $330K+ • 36 units currently managed by outside agents, presenting great opportunity for profit increase

Gold Coast Management Rights LUXURY HI-RISE, $501K NETT • State of the art high-rise with extensive array of facilities • Long term – 19 years as of November 2010 •Experienced and efficient team of office/ building staff currently in place • Will suit either a passive investor or a husband and wife team looking to take a more hands on approach • Great chance to mix top-end lifestyle with top-end income

Strong Gold Coast performer HOLIDAY MANAGEMENT RIGHTS $557K NETT Nett profit: $557,081 PRICE: $3,655,000 ref: MR001533 Alex Cook Mobile: 0467 600 610 Brisbane office: (07) 3878 3999 Email: alexcook@resortbrokers.com.au

Driven by repeat business and a more ‘Australian family’ based clientele, tourism properties on The Broadwater have continued to perform well over recent years.

This popular holiday complex is testament to this, showing c. 70% occupancy, stable room rates and growing income levels.

Currently run as a partnership operation, there is scope for an experienced couple to take on and grow the business. Alternatively, the property presents an excellent

resortbrokers.com.au 24

Nett profit: $501,000 PRICE: $3,335,000 ref: MR001555 Alex Cook Mobile: 0467 600 610 Brisbane office: (07) 3878 3999 Email: alexcook@resortbrokers.com.au

opportunity for a passive investor to install a management team and reap the returns from a distance.

• 99 units (letting pool = 49 holiday, 15 permanent) • Located directly overlooking the beautiful Broadwater in Labrador • Well-established business - strong, consistent earner (c. 70% occupancy, growing income) • Good potential upside in converting permanent lets into holiday lets • Large air-conditioned 3 bed / 2 bath manager’s unit with adjacent lock-up office and reception • Lengthy term – 20 years as of May 2011

Deluxe suite

Editorial

INNOVATIONS IN THE MOTEL & MANAGEMENT RIGHTS INDUSTRY

I

With this awareness in mind, together with his son Jonathon, they established a new company called Buildfirst and developed a completely new housing module. They call it a pod. Using the Ritek panel technology, these pods are made from reinforced concrete that is poured in one go. The roof, walls and floor are all one continuous pour with rigid concrete on all four sides. Therefore there are no joins and no points of weakness. They are then fitted out as required, to any design or decor the users require.

The most labour intensive areas like kitchens and bathrooms are assembled in factory conditions to the highest levels of workmanship.

n a country the size of Australia the tyranny of distance is undeniable and nowhere more so than in the building industry. The need for housing in remote Australia for the mining industry and aboriginal settlements continues to challenge builders and manufacturers of building materials.

Ritek, based in Cooroy on the Sunshine Coast, have responded to this challenge by designing a wall panel that is reinforced concrete that can be transported to these remote sites. Alan Emblin has been manufacturing these panels for over 30 years, using them in housing developments throughout Australia. They have just supplied 600 houses with Ritek walls for the SIHIP (Strategic Indigenous Housing and Infrastructure Program) that provides aboriginal housing throughout the Northern territory.

These pods can be side lifted on to a truck and driven unescorted to the site, representing another substantial saving.

No foundations are required they can be placed directly onto compacted ground. The pods are termite proof and cyclone rated.

The target market for these pods ranges from defence housing, workers accommodation, student flats, granny flats, beach houses and of interest to the a accommodation industry‌ motel units. The first motel to use these pods is in Alpha in the heart of the Bowen Basin. Both Gina Rhinehart and Clive Palmer are undertaking massive mining developments in these areas.

The cost of the pods comes in at around $60,000 for a standard size motel room. Add to this $6,500 for a general fit out with flat screen TV and air conditioning and you are up and running. This represents around half the normal cost of building a motel unit.

The competitiveness and convenience plus the control over quality make these pods the way of the future.

However he is very aware of the difficulties of establishing and maintaining a work site. Everything has to be bought in from accommodation and toilets to security fencing and scaffolding. This adds greatly to the cost and quality, as well as the construction time, of the houses.

Here we have another example of sound practical thinking with widespread applications. www.buildfirst.com.au.

By K.Ink

resortbrokers.com.au 25

Centium Software announced winner in prestigious State and National 2011 iAward Australia’s three peak IT industry bodies: The Australian Computer Society (ACS), Australian Information Industry Association (AIIA) and the Pearcey Foundation announced the winners of Australia’s premier technology awards program, the 2011 iAwards, on Thursday night, 4 August.

Announcement

online yet manage all of the back of house functions locally.

Other innovations include guest relationship management, a secure credit card vault and other features geared specifically for small regional properties.

“GuestPoint® is all about empowering small properties with the tools to efficiently and easily manage their online and offline business in one simple system, without duplicated effort,” Mr Gardiner added.

In November, Centium Software will join other National category winners to represent Australia in the Asia Pacific ICT Awards (APICTA) being held in Bangkok.

Brisbane-based Centium Software won the National Tourism and Hospitality company category award for technology innovation with its newly released GuestPoint® property management software for small to mid-sized accommodation properties. Centium won the Queensland State iAwards in July 2011 and went through to win the National iAwards last week.

The 2011 iAwards honours both companies at the cutting edge of technology innovation as well as leading professionals across the industry. Most importantly, the iAwards honours the achievements of home-grown Australian innovators with a clear view of companies leading ICT in Australia and the quality of innovation being produced.

“Winning the iAward for our GuestPoint® software gives us confidence that our innovations are of real benefit and give us great credibility as we go into international markets,” Centium’s CEO Trevor Gardiner said.

For more details please contact Chantal Mortimer c.mortimer@centiumsoftware.com or www.centiumsoftware.com/guestpoint

GuestPoint® won the national iAward for a number of key innovations including hybrid sync technology that lets regional small accommodation properties compete and sell their inventory real-time

Stunning resort and day spa MANAGEMENT RIGHTS Nett profit: $445,000 Price: $2,850,000 ref: MR001402 Glenn Millar Mobile: 0412 277 804 Brisbane office: 07 3878 3999 Email: glennmillar@resortbrokers.com.au

The stunning holiday complex comprises of a total of 49 apartments over three levels plus a single level car park serviced by lifts.

The price includes a day spa business with a $30,000 fit out. Also on title is a fully equipped office/reception adjacent to the manager’s residence.

The manager’s accommodation is a 3 bedroom, 2 bathroom air-conditioned apartment of approx 221sqm floor area.

resortbrokers.com.au 26

The apartment has 3 car spaces on title, 5 exclusive use car spaces and 5 exclusive use storerooms.

• 18 years to run on agreements • Heated pool and BBQ deck and onsite day spa room • Range of apartments including sub penthouses and luxury penthouse • Modern luxury fitout • Strong growth potential • 3 bedroom manager’s residence with office on title • Cafe, restaurant and retail complex below • Generous salary • Opposite stunning surf beach

Victoria - corporate motel FREEHOLD AND BUSINESS

Stuart Charles Mobile: 0458 588 472 Melbourne office: (03) 9347 3100 Email: stuartcharles@resortbrokers.com.au

ref: N/A PRICE: $2,100,000

North of Traralgon there are extensive alpine ranges which include the ski resort of Mount Baw Baw. A savvy operator would improve the motel, run it for a year or two and then sell a very desirable leasehold.

T

his fantastic 23 room motel is one of the best opportunities in Eastern Victoria. Located approximately 165 kilometres east of Melbourne, Traralgon is a very strong motel town. The motel itself has been built to last a thousand years and is highly visible from the highway.

The restaurant and bar has fantastic kitchen facilities. It is well worth a refresh as it has always been popular with corporate clients. The conference room is a good size and the restaurant is often used for larger conferences.

Traralgon is located east of Morwell and is the largest city in the Latrobe Valley, which is home to most of Victoria’s power generation facilities.

resortbrokers.com.au 27

• 23 good size rooms • A corporate motel • Loyal client base • Great location - highly visible from the highway • A short stroll to the CBD • Excellent restaurant and bar with fantastic kitchen facilities (could be leased) • Separate conference room with large flat screen TV • Capital improvements this year over $75,000 • Quiet pool and BBQ setting • Low maintenance garden • Spacious 3 bedroom manager’s residence • This motel has so much upside with a good operator at the helm • Ample on street parking

Recently sold “We have sold 59 Management Rights & Motels since the 15th January 2011”

FREEHOLD MOTEL KANVINA, VIC

FREEHOLD MOTEL HOBART, TAS

FREEHOLD MOTEL KINGAROY, QLD

LEASEHOLD MOTEL SALE, VIC

MANAGEMENT RIGHTS MEADOWBROOK, QLD

LEASEHOLD MOTEL MANAGEMENT RIGHTS WILLIAMSTOWN, GYMPIE VIC

LEASEHOLD MOTEL BUNDABERG, QLD

FREEHOLD MOTEL BRISBANE, QLD

LEASEHOLD MOTEL QUEENSTOWN, TAS

MANAGEMENT RIGHTS COOMERA, QLD

LEASEHOLD/ FREEHOLD CHINCHILLA, QLD

MANAGEMENT RIGHTS BRIBIE ISLAND, QLD

resortbrokers.com.au 28

Industry Specialists Would you like to promote your company here?

You will see a range of industry specialists are advertising in our widely read Informer.

Circulation 5,350 - mailed hard copies 15,200 - sent digitally

Buying or selling management rights, motels, caravan parks or hotels?

?

Tel: 07 3223 1144 | Fax: 07 3220 3434

We believe 50,000 people in the industry across Australia and New Zealand will read this publication (it is widely regarded that at least 4 people four people read one copy of a magazine).

If you would like a company advert on this page please contact: Carla Cook: 0467 600 611 carlacook@resortbrokers.com.au

resortbrokers.com.au 29

Our team

‘We cover the country’

Ian Crooks

Ian Dore

MANAGING DIRECTOR NATIONWIDE

MANAGER & NATIONAL NEG NTH. NSW & GOLD COAST

Glenn Millar

Lindsay Cooper

SALES CONSULTANT SUNSHINE COAST

Shane Mullins

SALES CONSULTANT NORTH QLD

Russell Rogers

SALES CONSULTANT SOUTH COAST, NSW

Marissa Maslen

FINANCIAL CONTROLLER

Tim Crooks

SALES CONSULTANT CBD & SOUTH BRISBANE

Deborah Tilley

SALES CONSULTANT WEST QLD & NTH NSW

SALES CONSULTANT SURFERS PARADISE

Len Booth

Lynn Booth

SALES CONSULTANT CENTRAL QLD

SALES CONSULTANT CENTRAL QLD

John Burgess

Shane Wynhoven

SALES CONSULTANT NORTH WEST, VIC

SALES CONSULTANT SYDNEY CBD, NSW

Emma Krause

Carla Cook

ACCOUNTS MANAGER

MARKETING MANAGER

resortbrokers.com.au 30

Steve Campbell

SALES CONSULTANT BRISBANE SOUTH WEST

Alex Cook

SALES CONSULTANT NORTH GOLD COAST

Chris Rowe

SALES CONSULTANT FAR NORTH QLD

Jim Chapman SALES CONSULTANT NORTH EAST, VIC

Greta Kerstens

PA AND BRIS. TEAM MANAGER

Neville Littleton SALES CONSULTANT BRISBANE NORTH

Keith Braithwaite

SALES CONSULTANT CENTRAL QLD & BRISBANE

Tim Leahy

SALES CONSULTANT CENTRAL COAST, NSW

Stuart Charles

SALES CONSULTANT WEST, VIC

Kym McLauchlan

NATIONAL TEAM MANAGER

Directory QUEENSLAND

NEW SOUTH WALES

BRISBANE - HEAD OFFICE Telephone: Facsimile: Email: sales@resortbrokers.com.au

Telephone: Facsimile: Email: nsw@resortbrokers.com.au PO Box 522, Chatswood NSW 2057

07 3878 3999 07 3878 1199

02 9904 8224 02 9904 8867

2/77 Hope Street, South Brisbane Qld 4101

NORTHERN NSW Email: iandore@resortbrokers.com.au

PO Box 5004, West End Qld 4101

Motels/ Management Rights/ Hotels Division Ian Dore - Northern NSW 0412 752 238

Ian Crooks - Managing Director

0411 171 648

Management Rights Division Tim Crooks Neville Littleton Steve Campbell

0422 208 450 0407 727 194 0407 220 668

Motel Division Ian Crooks Keith Braithwaite

SYDNEY CBD & GREATER SYDNEY Email: shanewynhoven@resortbrokers.com.au Motels/ Backpackers/ Private Hotels Division Shane Wynhoven 0424 174 592

0411 171 648 0438 462 370

TOOWOOMBA & NORTHERN CENTRAL NSW Email: lindsaycooper@resortbrokers.com.au Caravan Parks / Pubs/ Motels Division Lindsay Cooper

0418 711 047

GOLD COAST Telephone: 07 5510 3900 Facsimile: 07 5510 3111 Email: goldcoastsales@resortbrokers.com.au Management Rights Division Ian Dore Deborah Tilley Alex Cook Keith Braithwaite

0412 752 238 0424 428 489 0467 600 610 0438 462 370

Motel Division Ian Dore Keith Braithwaite

0412 752 238 0438 462 370

CENTRAL QUEENSLAND A/h: Facsimile: Email: lenbooth@resortbrokers.com.au Motel Division Len Booth

0414 813 400

CENTRAL WEST NSW Motels/ Caravan Parks Division Jim McDonald

0433 143 308

SOUTH COAST, NSW Motels/ Caravan Parks Division Russell Rogers

0416 166 909

VICTORIA Telephone: Facsimile: Email: vic@resortbrokers.com.au PO Box 1100, Carlton Vic 3053

03 9347 3100 03 9347 3111

NORTH EAST VIC Motels/ Caravan Parks/ Management Rights Division Jim Chapman 0413 444 782

SUNSHINE COAST Email: sales@resortbrokers.com.au Management Rights Division Glenn Millar

CENTRAL NSW Motels/ Caravan Parks Division Tim Leahy

0412 277 804

WEST VIC Motels/ Caravan Parks Division Stuart Charles

0458 588 472

NORTH WEST VIC Motels/ Caravan Parks/ Pubs Division John Burgess

0416 115 113

TASMANIA

07 4155 6330 07 4155 6440

Email: jimchapman@resortbrokers.com.au Motels/ Hotels/ Caravan Parks Division Jim Chapman

0438 139 422

FAR NORTH QUEENSLAND Email: shanemullins@resortbrokers.com.au Motels / Hotels / Caravan Parks / Management Rights Shane Mullins 0447 185 001 Chris Rowe 0408 225 220

resortbrokers.com.au 31

0413 444 782

QUEENSLAND OFFICE PO Box 5004, West End, QLD 4101 (07) 3878 3999 NEW SOUTH WALES OFFICE PO Box 522, Chatswood, NSW 2057 (02) 9904 8224 VICTORIA OFFICE PO Box 1100, Carlton, VIC 3053 (03) 9347 3100 resortbrokers.com.au

The original and still No. 1