Informer Issue 94

INFORMER I S S U E N O. 9 4 AU S T RAL I A ’ S BES T ACCO M MODAT I ON IN V E S T M E N T SH OWCAS E

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INSIDE...

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GREEN LIGHT

CARL WU

Cost savings and customer expectations drive sustainability in accommodation

A management rights success story built on optimism, hard work and generosity

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ANDREWS PROJECTS

MANAGING TO GROW

Family developer making its mark on the Gold Coast accommodation landscape

How a family could be $21,000 a year better off with management rights

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WELCOME SOLUTION

NEW!

Helping independent operators to help guests while driving direct bookings

Specialist accommodation industry valuers give us their market insights

REGULAR

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VA L U AT I O N V I E W S

FEATURES

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ON THE MARKET

BROKER PROFILE

Trudy Crooks on market signals and the financial year ahead

ResortBrokers bids goodbye to our retiring Victorian manager

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MARKET ACTION

SOLD PROPERTIES

Significant sales and listings, top to bottom across Australia

See some of the properties ResortBrokers has sold recently

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RELIEF MANAGERS

MEET OUR TEAM

Taking a holiday? Need a manager? Find one here

ResortBrokers’ national directory

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Welcome to ‘We Say, They Say, You Say' A regular forum for the exchange of views, news & ideas.

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T I R O F O G PREFACE

BY IAN CROOKS Managing Director

W

e’re all relieved the election is over, aren’t we? What a boilover and, whichever way you voted, we believe the final result will be good for business.

But the months of campaigning and debate in the lead-up to the poll did make one thing clear. Regardless of differing views on both sides of the climate change issue, there seems to be broad consensus (at least among voters) about the need for it to be finally addressed.

People right across the political spectrum have shown they want to see leadership, an effective strategy put in place that we can stick to, and for it to be implemented.

The discussions prompted us to

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take a closer look at what our own sector, the accommodation industry, is doing on the sustainability front.

Quite a lot, as it turns out.

Our cover story looks at the growing focus on green initiatives for a range of reasons, not least the serious savings that can be made when you bite the bullet and make sustainability a business imperative.

Accommodation operators aren’t waiting for government to catch up. I think my wise daughter, Trudy, sums in up in her market commentary column in this issue: we all just want to get on with it.

Getting on with it is something that management rights owner and advocate, Carl Wu, has done all his life. We profile Carl in this edition’s ‘faces of the industry’ feature. He’s never let anything defeat him, and is certainly an inspiring example of the ‘go for it’ attitude.

A determination to be masters of their own destiny also shines through

in this issue’s business profile – not an accommodation group this time, but a developer building new accommodation opportunities for operators.

Actually, we feel quite an affinity with Gold Coast developer, Andrews Projects. They, like the Crooks family, came from New Zealand, moved to Australia to get ahead, and now have the second generation deeply involved in driving their business.

Great to see.

In addition to these major feature stories, this Informer brings you plenty of valuable news and insights on many aspects of the accommodation sector – from our trusty regular contributors and some new sources.

There’s a revealing case study from PCS Finance illustrating how families can be better off with their own management rights business rather than relying entirely on outside employment.

BY THE NUMBERS “(RICHARD) MUNRO HAS GROWN THE MEMBERSHIP, OUR CORPORATE PARTNERSHIPS AND OUR BRAND TO THE RESPECTED LEADERSHIP POSITION THAT THE AAOA NOW HOLDS IN THE TOURISM AND ACCOMMODATION INDUSTRIES, AS WELL AS THE BROADER BUSINESS SECTOR,” JULIAN CLARK PRESIDENT OF THE AAoA

5,400 NUMBER OF IHG HOTELS (INTERCONTINENTAL HOTELS GROUP) WORLDWIDE THAT WILL REMOVE PLASTIC STRAWS BY THE END OF 2019.

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130 TONNES SOAP SAVED SO FROM LANDFILL BY SOAP AID RECYCLING -

75% We’re always looking for new ways independent operators can access new technology to drive direct bookings and bypass, or at least reduce reliance on the OTAs. I think readers will find a very ‘welcome’ solution on the following pages.

Speaking of the burden many in our sector feel due to the power wielded by the OTAs, I can’t let this opportunity pass without acknowledging and thanking outgoing CEO of the Accommodation Association of Australia (AAoA), Richard Munro.

I want to add my voice to the loud chorus of praise that has rung out since his resignation announcement.

For eight years, Richard has been such a staunch and effective advocate for the industry.

In particular, he can be incredibly proud of his achievements on the OTA front, putting the rate parity issue on the national agenda. A significant legacy. We wish him all

the very best in his new role as Group CEO of the Cronulla Sharks.

As regular readers will know, like The Sharks, ResortBrokers is always on the lookout for new talent as we consolidate and expand our regional and metropolitan coverage across the country.

Three new appointments are introduced in this edition, including permanent ‘boots on the ground’ in Western Australia. Our market leadership and our footprint continue to grow.

Finally, however, as we welcome our new additions, we must farewell two of our longest-serving colleagues and great friends, Jim Chapman and Catie Langdon. I hope you read my ‘thank you and good luck’ tributes in this edition.

Now, all that’s left for me to do is to echo Trudy’s comments from her market round-up. The new financial year is looking exciting. So, let’s get on with it. [ END ]

TYPICAL AMOUNT OF HOTEL WASTE THAT CAN BE RECYCLED INSTEAD OF GOING TO LANDFILL -

45% OF PEOPLE SAY THE SUSTAINABILITY CREDENTIALS OF THEIR TRAVEL PROVIDER ARE IMPORTANT WHEN BOOKING A HOLIDAY (greengetaways.com.au) -

MAY 1, 2019: UK BECOMES THE FIRST COUNTRY IN THE WORLD TO DECLARE A STATE OF ‘ENVIRONMENT AND CLIMATE CHANGE EMERGENCY’ -

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MANAGEMENT RIGHTS Ref // MR005814

SET ON ABSOLUTE BEACHFRONT AND OFFERING 15% ROI WITH ROOM TO GROW

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We are deilghted to present to market the ideal opportunity for those looking for a sea change. One of Coffs Harbour’s finest accommodation houses, Smugglers On The Beach offers 16 spacious self-contained resort-style apartments.

Nestled amongst tropical gardens, all apartments have their own private patio or balcony overlooking the pool, floodlit gardens or the magical Pacific Ocean.

With the net profit sitting at over $200k, a ten-year body corporate agreement, long letting pool agreements in place, and an excellent beachside location, this resort-style complex is a unique opportunity for a dynamic couple chasing that ocean front holiday business. Take on some minimal extra work and increase your net by a further $26,000 per year.

There is no need to reside at the property, and you can earn additional income by renting the manager’s apartment, that would bring in a further $22,000 net per year.

›› Beachfront location

Rooms

16

10

2

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Bath

Manager’s Residence

›› 16 apartments ›› 15% ROI ›› The ultimate sea change business waiting to be discovered ›› Incremental growth opportunities to drive net profit ›› Idealistic lifestyle business

NET PROFIT: $203,770 TURNOVER: $219,542

PRICE: $1,340,000

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GREG JAMES BROKER

TODD WARNER BROKER

+61 416 247 068 greg@resortbrokers.com.au

+61 438 170 763 todd@resortbrokers.com.au

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KORORA BEACH

APARTMENT HOTEL LEASEHOLD Ref // LH005787

PROVEN PERFORMANCE, LONG LEASE AND 10KM FROM MELBOURNE

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Offered exclusively by ResortBrokers is the opportunity to purchase the leasehold business of Quest Ivanhoe in Melbourne, Victoria. This 4.5 star hotel comprises 66 modern studio, one and two bedroom fully self-contained serviced apartments. Quest Ivanhoe is a mature business with a long lease and proven performance over a 10 year period, winning Quest Franchise of the Year in 2017.

Located 10km north-east of Melbourne CBD in the blue chip suburb of Ivanhoe, the property is easily accessible via vehicle or public transport. Ivanhoe is home to some of the best schools in Melbourne and is also nearby the Mercy and Austin hospitals. The complex has a cafe and Woolworths open 7 days in the building plus a number of other restaurants within walking distance.

Other property facilities include conferencing, on-site undercover parking and a BBQ area. The owners have continued to reinvest in the property including paint, carpet, some soft furnishings and a recent upgrade of both WiFi and HD digital TV infrastructure. The demand for accommodation in the area is expanding. This is the perfect time to enter this exciting market.

›› Part of the Quest Apartment Hotels group

Manager’s Residence

›› Quest Franchise of the Year 2017 ›› 66 serviced apartments in a well maintained, 10 year old complex ›› 4.5 star property located in the blue chip Melbourne suburb of Ivanhoe ›› More than 50% of apartments have a 34 year lease (the remainder have 19 years) ›› Consistently upgraded with minimal capital investment required ›› Mature business with consistent performance over 10 years ›› Cafe and Woolworths in the complex open 7 days

PRICE ON APPLICATION

LIZ GALEA BROKER

JIM CHAPMAN V I C S TAT E M A N A G E R

+61 427 218 353 liz@resortbrokers.com.au

+61 413 444 782 jim@resortbrokers.com.au

IVANHOE

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ING COM ET ARK M O T N SOO

RESORTBROKERS ARE DELIGHTED TO EXCLUSIVELY PRESENT THE MANAGEMENT AND LETTING RIGHTS TO COLLINS HOUSE, A 58-LEVEL LUXURY HIGH-RISE IDEALLY LOCATED IN THE FINANCIAL HUB OF MELBOURNE’S CBD. Comprising a total of 259 apartments, Collins House incorporates the grand heritage facade of Melbourne’s historic Maker’s Mark building with a sleek tower rising into high into the famous skyline above.

Collins House boasts an array of high-end facilities. On level 3 houses dining and lounge areas, as well and private outdoor space overlooking the trees, trams and bustling street below. The opulent ‘St James Club’ on level 27 offers further indoor and outdoor lounge and dining spaces, along with a state-of-the-art gym.

With construction in final stages and due for completion in late September, Collins House represents a golden opportunity for a high-level short-term operator to secure a brand-new flagship property in the immediate future.

• Prime off-the-plan, short-term management rights opportunity • Underpinned by 25 year agreements • Located on Collins Street, in the heart of Melbourne’s CBD • 58-level high-rise, comprising 259 residences • Beautifully appointed lobby

• Iconic building combining heritage facade with sleek tower • Construction in final stages - due for delivery late-September • High-end facilities on levels 3 and 27 (private dining, lounges and gym) • Within walking distance to many of Melbourne’s top attractions

FOR SALE BY EXPRESSIONS OF INTEREST DETAILS TO BE CONFIRMED

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Tim Crooks Off The Plan Specialist

Alex Cook Senior Broker

+61 422 208 450 tim@resortbrokers.com.au

+61 467 600 610 alex@resortbrokers.com.au

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MANAGEMENT RIGHTS Ref // MR005674

SUN, SURF AND SAND! THIS WORK-FROM-HOME BUSINESS IS SIMPLY STUNNING

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The lifestyle this property presents is highly sought after, with the absolute beach front location somewhat of a hidden gem on quiet Miami Beach. Sandrift Beachfront Apartments is one special business that presents a lovely, laid back Gold Coast vibe. Perfect to run for a semi-retired couple, first-time operators or those simply looking for ocean views every day whilst working from home.

This immaculately presented three-storey walk-up complex comprises a total of 39 units, 15 holiday letting pool, 10 owner occupiers, with growth potential via 12 lock-ups and 2 outside agents. Featuring spacious two-bedroom absolute beachfront apartments, great friendly service, a renovated beachside pool, prime location, solid business is a given.

The business can be smoothly run by a couple or sole operator. Witheasy to manage BC duties, with no set office hours, there is plenty of time to enjoy the beach lifestyle.

The two-bedroom manager’s unit has fabulous ocean views from the private balcony and living area. A short stroll across Marine Parade for direct patrolled beach access. Inspect today to find your new beach lifestyle business!

›› Incredible absolute beachfront location

Manager’s Residence

›› $150k net profit balanced with a lifestyle business ›› 22 year agreements ›› Manager’s residence opposite beach with ocean views (shown above) ›› Great BC committee and positive supportive owners ›› Gallery Vie compliant ›› No set office hours ›› Growth opportunities via 12 lock-ups and two outside agents ›› Awesome repeat business and newly updated online presence

NET PROFIT: $150,000

PRICE: $1,350,000

TODD WARNER BROKER +61 438 170 763 todd@resortbrokers.com.au 10

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MIAMI

MOTEL LEASEHOLD Ref // LH005819

EXCEPTIONAL MOTEL LEASE

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We are delighted to offer for the first time this business which only nine years old. This 24 unit motel is located in a very strong mining belt under an hour from the coast in Far North Queensland. Built and owned by a group of investors who live locally, they have decided to sell due to their retirement.

The motel has always been under management and although the current management is excellent, there is often an upside when a motel is run by a owner operator. This is a great opportunity!

The occupancy is generally filled with corporate clients and there are absolutely no meals to prepare as even breakfast is supplied by the Working Man’s Club on a charge back arrangement.

Easy to run, excellent condition, all ground floor units and comfortable compact managers residence.

The business has been very consistent for a number of years, and the lease shows 36.6% return - that’s well above the market!

›› Brand new 30 year lease

Manager’s Residence

›› Very popular price point ›› In pristine condition ›› Excellent occupancy, approximately 60% ›› Less than one hour to major shopping centres ›› Beautiful weather all year around

NET PROFIT: $194,000 TURNOVER: $743,508

PRICE: $535,000

DES FAGG BROKER

IAN CROOKS MANAGING DIRECTOR

+61 427 849 119 des@resortbrokers.com.au

+61 411 171 648 ian@resortbrokers.com.au

COLLINSVILLE

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MANAGEMENT RIGHTS Ref // MR005811

HOLIDAY ZONED RESORT IN TROPICAL FNQ!

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The offering of the management rights to Koala Court represents an outstanding opportunity to secure a holiday business at a modest multiplier. The resort is zoned holiday/ short term let only with all 19 self-contained apartments in the letting pool.

The resort is the ideal base for soaking up all that Cairns and Tropical Far North Queensland has to offer. This business is popular for both tourist and corporate guests who stay time and time again due to its unbeatable hospitality and affordable accommodation. The business is particularly strong with return corporate clientele.

›› ›› ›› ›› ››

100% of the letting pool Holiday/Short-term zoning Upshot to grow occupancy Long agreements Cairns CBD fringe location

NET PROFIT: $163,555

PRICE: $895,000

CHENOA DANIEL BROKER +61 403 143 151 chenoa@resortbrokers.com.au

CAIRNS

MANAGEMENT RIGHTS

PERMANENT MLR WITH SUBSTANTIAL INCOME AND STUNNING RESIDENCE

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48

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Manager’s Residence

This is an outstanding opportunity to operate a permanent management rights, earning a net income of circa $300k p.a. and also reside in the kind of property you are accustomed to.

Unlike so many typical businesses, this opportunity offers a spacious, premium, three-bedroom residence.

This is not just a great lifestyle but also a quality business with a high net profit. Owning a larger business of this nature gives you the choice to undertake the workload or outsource any duties that you not wish to conduct yourself. This is an exceptional blend of lifestyle and income!

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›› Brilliant near-city location in enviable precinct ›› Outstanding Body Corporate salary totalling $195,200 p.a. ›› One of the best manager’s units you will see ›› Very reasonable workload and only 48 units to manage ›› Office on title with additional storage areas ›› Long agreements with up to 22 years remaining NET PROFIT: $298,000

PRICE: $2,491,000

GARETH CLOSTER BROKER

B R E N T S TA K E R BROKER

+61 423 182 766 gareth@resortbrokers.com.au

+61 410 344 344 brent@resortbrokers.com.au

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BULIMBA

Expertise We provide expert legal advice across all issues affecting the purchase, sale, management and asset protection of both franchised and independent motels, caravan parks, pubs, hotels and resorts nationwide.

You can be assured that your matter will, at all times, be managed by a senior lawyer with specific skills and extensive industry experience.

David Burrough

David Adolphe

Consultant

07 3228 6112 davidb@hillhouse.com.au

David Burrough has been practising almost exclusively in Tourism and Hospitality Law for over 25 years and is widely recognised as a leader in this area. Authentic and direct in his approach; David will assess your unique set of circumstances and advise and guide you through the many commercial and practical considerations to ensure you reach your desired outcome.

Acc. Spec. (Bus.) – Qld

Special Counsel

07 3220 1144 davida@hillhouse.com.au

David Adolphe is a Queensland Law Society Accredited Business Law Specialist and has been in practice for 17 years. He has advised clients in all manner of business transactions and takes a specific interest in Tourism and Hospitality matters. David takes a practical approach to delivering the best possible strategic legal advice to clients on all aspects of business and commercial law matters.

Hillhouse Legal Partners will partner with you to deliver simply strategic, smarter legal solutions.

For experienced advice, contact our legal team today.

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MOTEL LEASEHOLD Ref // LH005766

THIS AWARD-WINNING MOTEL COULD BE YOURS!

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It is a pleasure to showcase this impeccably presented 30-room motel, including six three-bedroom, fully selfcontained apartments. Constant refurbishments have been carried out by the current owners, showing just how much pride they have in this property.

To be ranked #1 on TripAdvisor for 5 years running is a fantastic achievement, and to be voted in the Top 5 Best Western Hotels worldwide is incredible.

Sale continues to go from strength to strength with corporate demand for accommodation resulting in consistent year-on-year growth. The nearby RAAF base and the Esso offshore gas platforms ensure a high demand for corporate accommodation.

Whether this is your first motel or you are upgrading, this is a property you will be proud to call your own.

›› 35% return on investment

Manager’s Residence

›› Turnover in excess of $1.1M ›› 24 motel rooms, six three-bedroom fully self-contained townhouses ›› 75% occupancy ›› Experienced staff in place to assist in takeover ›› First-class presentation ›› #1 TripAdvisor

NET PROFIT: $343,196 TURNOVER: $1,131,316

PRICE: $975,000

DAMIEN LOORHAM BROKER +61 409 399 932 damien@resortbrokers.com.au 14

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SALE

MANAGEMENT RIGHTS Ref // MR005756

BOUTIQUE HOLIDAY COMPLEX AND ABSOLUTE BEACHFRONT ON PRISTINE MAIN BEACH

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25

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Hibiscus on the Beach is a stunning boutique beachfront complex consisting of 23 self-contained apartments with only two units on each floor and a penthouse occupying the entire top floor.

Situated right on the beach in beautiful Main Beach, this property offers growth opportunity with 15 units currently in the holiday letting pool and potential to add more. This is ideal for a couple searching for a lifestyle business, being easily managed by two people with no employees other than contracted cleaning staff.

Hibiscus on the Beach features stylish accommodation with modern amenities. It is popular for those looking for a relaxing beachside escape from the hustle and bustle of Surfers Paradise. The property provides a choice of one and two-bedroom fully self-contained apartments with each offering Foxtel, free WiFi, a secure underground carpark, separate living and dining areas and large balconies overlooking the ocean.

›› Incredible beachfront location

Manager’s Residence

›› All units have ocean views and are exceptionally maintained ›› Over $223,000 net profit ›› Boutique quality building with only 23 in the complex ›› Two-bedroom manager’s residence with great courtyard ›› Gallery Vie compliant ›› Fully topped up agreements ›› Still plenty of scope for growth

NET PROFIT: $223,000

PRICE: $1,830,000

PAUL MUELLER BROKER +61 439 255 507 paul@resortbrokers.com.au

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GREEN LIGHT

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Industry moving forward on sustainability THE PACE AT WHICH ACCOMMODATION OPERATORS ARE EMBRACING SUSTAINABILITY IS GATHERING AS WE BETTER UNDERSTAND ITS VALUE, NOT PURELY AS AN ENVIRONMENTAL OR SOCIAL ASSET, BUT AS A FINANCIAL ONE. COST SAVINGS AND CHANGING CUSTOMER EXPECTATIONS WILL DRIVE AN EVER-GREENER APPROACH. WO R DS _ C ATIE LA N GDO N

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ne of the beacons of environmental sustainability in the global accommodation industry is actually an Australian hotel. And it’s not, as you might expect, an eco retreat in the rainforest or a brand new, high tech haven.

Radisson Blu Sydney is a 5-star CBD property in a converted heritage building. It was awarded EarthCheck Gold Status in 2016 by the world’s leading environmental certification and benchmarking programme for the tourism industry. And here’s why.

This property is making enormous energy, water and CO2 emissions savings. But, let’s be honest, the result that will convince everyone – eco warriors and climate change sceptics alike – is the bottom line benefit.

COST SAVINGS

Radisson Blu Sydney is achieving average annual savings of more than $140,000. That’s a huge boost to profit and, ultimately, to business value.

EarthCheck says it has helped clients in more than 70 countries realise over half a billion dollars in operational savings while reducing their environmental footprint and enhancing connection with stakeholders (ie. guests, staff, investors, etc.).

This was endorsed by Australia’s own Professor of Sustainable Tourism at Griffith University, Dr Susanne Becken.

“Our research reveals that companies who committed to EarthCheck achieved an annual reduction in use of water by as much as six per cent (6%), electricity by as much as seven per cent (7%), and waste disposal by as much as 15 per cent,” she said.

The extent to which our industry is paying attention to sustainability is documented in the Asia Pacific Survey of Hotel Sustainability Trends 2019, the third such report released by international hospitality and tourism consultants Horwath HTL and Greenview.

RISING TREND

The participation of 2,282 hotels and serviced apartments across 13 countries in our region, including 141 in Australia, confirms the sector is paying attention. Operators are tracking energy use, giving environmental training to staff,

running basic programs such as linen/towel reuse, and keeping properties efficient with preventative maintenance.

Now, the report concludes, the hotel industry is poised to move into the next phase of sustainability. “Next generation best practices such as renewable energy and water recycling are still nascent in the region, but we see the trend toward them,” it said.

Interestingly, the most significant improvements in sustainability (energy and water use and cost) were reported not in Australia, but in Asian countries, including India, the Philippines, China, Hong Kong, Japan, Malaysia, Indonesia and Thailand.

A snapshot of Australia revealed strong uptake by properties of some sustainable practices like energy and water tracking (98%), preventative maintenance programme (96%), written environmental policies (88%), all rooms non-smoking (86%), recycling in common areas (81%), and a local procurement policy (78%).

But we lagged when it came to implementing many initiatives: food waste composting (25%), recycling bins in guestrooms (15%), greywater reuse (6%) and high percentage of rooms with soap/shampoo dispensers (1%).

Interestingly, despite our rapid adoption of solar power generation on the domestic front, only 8% of our surveyed accommodation properties reported generating renewable power.

This is undoubtedly due in part to the nature and location of properties reporting, many of them multi-storey with relatively small roof areas. ResortBrokers has definitely noticed a much stronger move by smaller and regional properties to generate solar power.

NATIONAL AGENDA

Climate change is an issue that elicits strong views. It has been on the national political agenda across successive governments and elections, and again in our latest poll.

People of all political stripes share frustration at the lack of clear policy direction and action. Others are fearful of measures that might drive up living costs.

But there’s no denying the science. As the Financial Review recently observed: “The economic and financial impacts of climate change have increasingly been exercising the minds of monetary policy makers.”

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In March this year, the Reserve Bank of Australia took the unprecedented step of speaking out, saying it will have to take the impact of climate change into account when setting interest rates.

RBA Deputy Governor Guy Debelle sent a clear signal that “climate change is not simply a topic for scientific and political debate, but that the central bank believes it has real and permanent consequences for the economy, business and financial markets.”

So, better to plan and mitigate than do nothing. The Business Council of Australia states strongly that it “supports the development of an integrated, national and bipartisan energy and climate change policy framework.”

Even the Australian Securities and Investments Commission (ASIC) chimed in. It agrees in principle it is ‘conceivable that directors (of listed companies) who fail to consider climate change risks now could be found liable for breaching their duty of care in the future.’

ASIC also expects investors / shareholders will increasingly focus on climate-related matters when assessing where to direct their money.

SERIOUS BUSINESS

You might actually be surprised at just how seriously corporate Australia is taking the issue. Many company reports now identify risks with the potential to have a substantial financial or strategic impact on their business.

Banks are factoring in predicted losses and hardship for their customers. Crown is flood-proofing its casinos. Property groups are budgeting for higher insurance premiums and heating / cooling costs. Shopping centre owners envisage more traffic as people seek cool refuge on hot days.

Others see opportunity. Australia Post has noted the possibility of renting out roof space for solar panels. Resources companies expect the switch to renewables will increase demand for copper. Many businesses are developing new lowemissions products.

The point is, the accommodation industry at every level, from small motels and boutique properties to large-scale hotels, resorts and serviced apartments, needs to similarly assess likely risks and potential opportunities.

The UN’s World Tourism Organisation declared 2017 the International Year of Sustainable Tourism, estimating tourism is responsible for about 5% of global CO2 emissions, with accommodation accounting for 20% of those emissions due to requirements for heating, lighting, airconditioning, and the operation of bars, restaurants and pools.

LEADING THE WAY

Some of the biggest operators, Accor, Marriot Group, Hilton and IHG among them, have taken the lead. They got serious about sustainability years ago, not only because they found they could save serious money, but because of the sales and

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PREVIOUS PAGE: A NEW ERA OF ACTION OF SUSTAINABILITY IS DAWNING. ABOVE AND RIGHT: IN AUSTRALIA, 8% OF HOTELS SURVEYED BY GREENVIEW & HORWARTH HTL GENERATED RENEWABLE POWER, WHILE 10% REPORTED BEEKEEPING.

“NEXT GENERATION PRACTICES SUCH AS RENEWABLE ENERGY AND WATER RECYCLING ARE STILL NASCENT IN THE REGION, BUT WE SEE THE TREND TOWARD THEM.” ASIA PACIFIC SURVEY OF HOTEL SUSTAINABILITY TRENDS 2019

marketing upside.

In 2017, AccorHotels won the Large Business Sustainability Leadership Award in Australia’s prestigious Banksia Awards, recognised for “its commendable work in reducing emissions, food waste and its commitment to positive and sustainable hospitality.”

AccorHotels says it is moving towards carbon neutral buildings with the installation of solar panels, reinvesting savings from towel reuse into tree-planting, and aiming to cut food waste by 30% across group food outlets by 2020.

But it’s not only hotel giants that are setting an example. A quick search reveals hotels and motels of all sizes have written sustainability policies and are proudly declaring them, from the Ceduna Foreshore Hotel Motel in South Australia to the boutique Alto Hotel in Melbourne, Luxury Lodges of Australia to Ovolo Nishi in Canberra.

COMPETITIVE EDGE

After all, hospitality is a competitive marketplace.

Booking.com’s 2017 Sustainable Travel Report indicated smart travellers now expect some elements of sustainability when they travel. Customer expectations must be met because customers hold the purse strings.

And the big driver for the sector may not so much be the individual environmentally-conscious guest, but corporate clients. As companies now have to monitor and report their own emissions and carbon footprint, they’ll demand similar performance from the hotels they use.

So any accommodation property that values and wants to

BIG

GAINS

REDUCE ENERGY EXPENDITURE FUTURE-PROOF AGAINST RISING COSTS REDUCE WEAR & TEAR ON BUILDING SERVICES IMPROVE STAFF ENGAGEMENT & RETENTION REDUCE ENVIRONMENTAL & SOCIAL IMPACT / HARM ENHANCE GUEST APPEAL / COMFORT RETAIN / ATTRACT CORPORATE CLIENTS BUILD BRAND & PROPERTY IMAGE ACHIEVE HIGHER PROFITS DRIVE UP BUSINESS VALUE

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grow its corporate business should act quickly and decisively to demonstrate sustainability credentials.

And it won’t be enough to boast a few token green features like ‘please hang up your towels’. The fact is, this is now a mainstream issue and there’s little doubt it will affect bookings one way or another.

Think of sustainability as a positive differentiator that helps you stand out from your competitors, to attract guests and to motivate and retain staff.

Some properties, while tackling the big ticket energy and waste issues to slash costs, are also promoting activities such as bee-keeping, green roofs and vegetable gardens.

ADDING VALUE

To the degree sustainable practices reduce operating costs and boost profits, business values too will increase, adding another layer to the positive outcomes we expect.

Commercial valuers ResortBrokers spoke to agreed, while capital investment on green infrastructure is not yet widely taken into account when assessing properties, demonstrated revenue gains will most certainly be reflected in higher values.

In a similar vein, we are yet to see any evidence of banks considering sustainability action as part of their lending criteria. But specialist accommodation finance broker Mike Phipps of Mike Phipps Finance says it’s certainly worth noting when applying for funds.

“If you can demonstrate that your sustainability initiatives achieve great economies, it will be viewed in a positive light. At the very least, it demonstrates that you are a good business operator, finding cost efficiencies and on the front foot when it comes to emerging issues that can impact your business,” he said.

Tackling the issue might be as simple as conducting an audit to see if your building and equipment are operating efficiently, or consulting an external energy expert to recommend a strategy.

There are loads of resources available to help, including case studies and free ‘how to’ guides and manuals at greenhotelier.org. [ END ]

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FAREWELL TO

CATIE

WORDS_RESORTB ROKERS

S

adly, we’re saying farewell to a much-loved and key member of our ResortBrokers family in our Media and Communications specialist, Catie Langdon.

Catie has been involved in one way or another with our business for 26 years and has been responsible for the high quality work which has made Informer the industry leader that it is.

She also handled our public relations and took charge of executing our communications strategy.

Managing Director Ian Crooks

describes Catie as an “absolute professional who is a delight to work with” and says every team member at ResortBrokers will miss her genuine charm and easy-going nature.

“What can I say? When I met Catie in 1993, I liked her straight away and felt like we were on the same page right from the get-go. She was simply a likeable person who was assured and professional, and still is today,” Ian said.

“At that first meeting, she asked all the right questions and it was clear to me she had a genuinely inquisitive

perfect, and she does this without deals we cracked the Sydney Morning mind and she was keen to learn about Herald, thanks to Catie, and that really taking herself and other things too us and how we operate. She was seriously. was a turning point for us. interested in what we did and what we “There are days when we just “That put us up there with the big wanted to achieve.” instinctively know what each other name players who were our major Ian recalls that meeting was at a wants and needs and I’m really going to competitors and really we were just a key moment in ResortBrokers’ early miss that.” tiny operation, working out of an even years when the fledgling business had Catie will no doubt devote her tinier office, but the phones started just himself, three sales staff and a new-found spare time to being with her part-time receptionist operating out of ringing after that.”

ResortBrokers’ Head of Marketing, partner/photographer Tom and her a tiny Brisbane office. many friends and family.

“For us Ian Crooks summed up to make any Catie’s legacy as one that headway, “I LIKED HER STRAIGHT AWAY AND FELT LIKE will remain for many years we really WE WERE ON THE SAME PAGE RIGHT FROM THE to come. needed some GET-GO. SHE WAS SIMPLY A LIKEABLE PERSON “Catie has been with newspaper us through the many ups coverage of WHO WAS ASSURED AND PROFESSIONAL, AND and downs of running the deals we STILL IS TODAY.” - IAN CROOKS, M.D. a business. Whatever were working the situation, she has on, so a good remained calm, measured, contact of professional and, just as importantly, Carla Cook, joined the company in mine, Reg Saunders, who at the time she has become our friend and a part of 2011 and has worked directly with was sales manager at Sanctuary Cove the family. She always will be.”

Catie since then. introduced me to Catie who was the “She’s been instrumental in driving “She is so professional, yet so PR at Sanctuary Cove. our business forward and taking calm and all this is wrapped up in a “We worked together and we did genuinely open and warm personality,” it to a new level and Catie leaves successfully achieve press coverage ResortBrokers in far better shape than Carla says. which really helped with our profile when she joined.” [ END ] “Catie insists on everything being in the market. On one of our bigger

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21

Many faces of the accommodation industry

CARL ESE N I H C R O F R TRAILBLAZE ERS G A N A M G N BUILDI

WU

SO OFTEN, THE STORIES OF IMMIGRANTS TO AUSTRALIA ARE BOTH HUMBLING AND HEARTENING. THEY REMIND US HOW MUCH CAN BE ACHIEVED FROM SO LITTLE WHEN YOU PURSUE OPPORTUNITY WITH OPTIMISM, TENACITY AND HARD WORK. IN THE CASE OF CHINESE MANAGEMENT RIGHTS TRAILBLAZER CARL WU, SUCCESS IS ALSO BUILT ON ANOTHER IMPORTANT QUALITY – GENEROSITY.

C

arl Wu came to Australia as a student in 1989.

Well educated, he had been a chemical and mechanical engineer in China for three years. But he was shocked by the turmoil unfolding in his home country.

This was the year of much unrest leading to the Tiananmen Square ‘incident’, when protests and demonstrations by students and others culminated in the now infamous brutal government crackdown, or as most in the west would term it, massacre.

Carl, determined to find a secure and better life overseas, was one of the lucky ones (he was studying English here at the time) to find refuge when Prime Minister Bob

22

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

Hawke granted thousands of Chinese students permanent residency in the wake of that horror.

But Carl was only able to study English for five short weeks before he was forced to find a job to support himself.

He’d arrived with only a suitcase and a few hundred dollars.

“My first night in Australia was spent sharing a room with another Chinese student at the back of a shop in (Brisbane suburb) New Farm,” he recalls. “There were no beds, so I slept on the bare cement floor with no mattress.”

As was common, his first job in Australia was as a kitchen hand in a Chinese restaurant. But, after a few weeks, a friend from his Chinese hometown arranged a cleaning job for him at the Wintergarden shopping centre in Brisbane’s Queen Street Mall.

Carl worked from 11.00pm to 5.30am cleaning. Then he took a second job in a furniture factory from 7.00am to 3.30pm, working 15 hours a day to get ahead. Steadily, he built his resources.

In 1994, Carl married a Chinese girl and, by 1996, she was able to join him in Australia. That same year, he established his own furniture manufacturing business, Golden Cabinet & Pine, which produced timber cabinets for supply to retail outlets.

Prosperity followed, though manufacturing in Australia was proving too costly. So, in 2000, he moved his manufacturing facility to China, from where he was able to ship furniture to major Australian chain stores, including Harvey Norman and Amart, Carl also opened his own retail store along with a furniture wholesale warehouse. But, just when the future for his young family (which now included a son born in 1999) was looking secure, along came the GFC. It was a significant setback. He sold his manufacturing facility in China and started a new shop fitting and home renovation business in Brisbane. It did well, but Carl was back to working day and night to meet demanding shop fitout deadlines.

Once he worked his way up again to a position where he could invest in new opportunities, Carl identified the management rights industry as offering a secure path with growth potential.

In 2014, he bought his first management rights business, a 62-unit permanent townhouse complex in Mango Hill on Brisbane’s northern fringe. And it was while undertaking the required residential letting agent course that he met fellow Chinese immigrants in the building management business.

“These were the early days of Chinese operators, and they were not always well accepted,” Carl says. “The managers I met spoke of difficulties with discrimination, outside letting agents deliberately targeting the letting pools of Chinese managers to erode their businesses, even industry bullying.”

Carl felt a strong obligation to stand up against it, to unite Chinese managers with a common voice.

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23

With his encouragement, a group of seven managers Panel, representing APMA member interests, and is an contributed $3,000 each to launch the Australian Property ARAMA committee member in Brisbane.

Management Alliance (APMA) with the goals of: “I deeply appreciate the start that I was given by the -u niting Chinese managers to counter competition from people who helped me when I first arrived in Brisbane outside agents, in 1989, and I want to give back to both the management -b uilding positive relationships with strata managers, rights industry and the wider community,” he says. and Back then, the opportunity to move and contribute - g aining the benefit of group buying power to drive to a new country was not a possibility for most of his down costs for all members. compatriots. But things have changed.

“APMA started in 2014 with just 25 members and now “Many young Chinese can now choose to go overseas there are more than 1,200 members achieving these aims to upgrade their academic certificate or directly seek out and enjoying the benefits of group buying power,” he says. opportunities to live in western countries,” Carl says.

As president of APMA, Carl makes himself available “They arrive with family financial backing and migrants day and night to help Chinese managers via WeChat, are often the phone and email, only child of through articles, and two families. at regular gatherings They wish to and seminars. His is a “I DEEPLY APPRECIATE THE START THAT I WAS invest and settle strong and reassuring GIVEN BY THE PEOPLE WHO HELPED ME WHEN I in western voice both within FIRST ARRIVED IN BRISBANE IN 1989, AND I WANT countries such and on behalf of the as America, community.

TO GIVE BACK TO BOTH THE MANAGEMENT RIGHTS APMA helps INDUSTRY AND THE WIDER COMMUNITY.” - CARL WU Australia, Canada and connect managers to New Zealand.” specialist industry Perhaps suppliers, professional that’s one of the reasons why Carl is so highly motivated consultants and service providers. It represents Chinese and committed. He is passionate about teaching more managers in organisations such as the Australian Resident students and passing on his industry and life experiences to Accommodation Managers Association (ARAMA) and today’s generation of immigrants.

Australian Building Management Accreditation (ABMA) “Management rights businesses are safe, secure organisation. businesses with less rsk, steady income and flexible It also promotes industry advancement through working hours.” education and political and government advocacy.

He firmly believes in the adage: give = gain. So the giving “We foster and build strong relationships with the continues. major political parties through community groups and Most recently, Carl has established the Brisbane North we lobby government and regulators for improvement to Chinese Association and Multi-Cultural Queensland the Property Act for the benefit of all management rights organisation, with a mission to unite people of Chinese owners,” Carl says. origins and those of other cultural backgrounds, with a He now owns three management rights on Brisbane’s view to opening up more business, community and social north side, having added a 48-apartment building in opportunities. seaside Margate and another permanent townhouse And he is also heavily involved in not-for-profit complex of 21 units at Dakabin to his portfolio. community organisations helping new migrants coming And his passion for both the industry and his Chinese to Australia, and now particularly those people who are community are clear. seeking asylum protection and refugee status. [ END ] Carl now sits on the ABMA Building Code Review

APMA IS REFRESHING ITS WEBSITE. KEEP AN EYE OUT FOR THE NEW SITE.

APMA.NET.AU 24

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

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I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

25

BESPOKE AND BOUTIQUE, THE FAMILY-RUN APARTMENT DEVELOPER ANDREWS PROJECTS POSSESSES A COMBINED EXPERIENCE, KNOWLEDGE AND PASSION TO ENSURE THEY MAKE THEIR MARK ON THE ARCHITECTURAL LANDSCAPE OF THE GOLD COAST’S MOST SOUGHTAFTER POSTCODE, BROADBEACH.

ANDREWS PROJECTS

Family building a proud legacy

26

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

D

anny Andrews was always going to be in construction. With a passion-infused interest first noted as a five-year-old, it was inevitable he would leave school at 15 to be put through the paces of an apprenticeship before starting out with a construction business of his own.

It began with homes, then villas and high-end properties, then commercial - an enduring process of the accumulation of knowledge and expertise that led to the elevation of Andrews Projects.

While Danny’s career path was written in the stars for the construction crazy kid from New Zealand, he could never have guessed that 15 years later he would be at the helm of one of the Gold Coast’s most respected development companies with his two offspring, Sarah and Jordan, working by his side.

With Sarah heading up sales and Jordan in charge as the residential construction manager, Andrews Projects is a force to be reckoned with as a second-generation family business whose foundations, values and ethos make the company a stand-out success.

With their signature style marked by innovative curved buildings wrapped in show-stopping floor-to-ceiling glass, Andrews Projects is passionate about architecture and design and invested in building Gold Coast landmarks known for their style, grace, and ability to integrate into the surrounding skyline.

“We want to be different in a positive way, which is why we ensure our designs are aesthetically pleasing with curved edges and floor-to-ceiling glass,” says Danny.

“We aren’t interested in producing cookie-cutter apartments in square boxes. We want to be as far removed from that as possible, which is why we provide a boutique offering with fewer apartments assigned to each level and a premium finish.

“We are always looking for extras we can add to a build that won’t cost the buyer a cent but will add value to the investment.”

ENCORE BROADBEACH

VUE BROADBEACH

When purchasing an apartment from Andrews Projects, residents buy into a building that features an array of exceptional amenities. Common spaces are considered in immense detail and are designed to offer residents a tranquil oasis in the heart of the city.

For the team, site acquisition is paramount with developments only situated in key locations surrounded by abundant infrastructure and panoramic, awe-inspiring views from each and every apartment.

The developer was one of the first on the Gold Coast to provide double glazed glass windows, complete with an energy efficient coating, while also offering added lifestyle extras like yoga lawns, lap pools, spa, and sauna facilities and kitted-out resident amenities including teppanyaki grills and retreat areas that elevate the developments.

A testament to Andrews Projects’ signature style is the company’s latest project, the highly anticipated Vue Broadbeach.

Standing at just 25 levels, Vue’s flowing curved features and facade wrapped in glass offer panoramic ocean, city and hinterland views in an iconic beachside location.

Set to be completed later this year, Vue preludes its sister project, Encore, yet another boutique offering set to become a Broadbeach icon.

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27

“FOR THE TEAM, SITE ACQUISITION IS PARAMOUNT WITH DEVELOPMENTS ONLY SELECTED WHEN LOCATED IN KEY LOCATIONS SURROUNDED BY ABUNDANT INFRASTRUCTURE AND PANORAMIC AWE-INSPIRING VIEWS FROM EACH AND EVERY APARTMENT.” DA N N Y A N D R E WS, M AN AGIN G DIR E C TO R

The company is also responsible for some of Southport’s most iconic buildings, including Allegra which was awarded the 2018 Best Residential Building in the Master Builders Queensland awards, South Hamptons, Outlook Apartments, One33, and Metro88.

While the striking design and structure of Andrews Projects provides a point of interest, Sarah says it is the service the company provides that continues to set them apart.

“In an industry where developers come and go on the Gold Coast, Andrews Projects have proven to be a mainstay. We have a face, we are family-owned and run, and we are one of the few Gold Coast developers who is actually based on the Coast,” says Sarah.

“We are one of the few that man our own showroom and people love to come in and find out about our story and to see what we have on offer. I feel it offers a more personal touch.”

While Danny is adamant Andrews Projects will never be the developer putting up large-scale towers on the Gold Coast, he insists the company will stay true to their signature style of developing a premium product in smaller blocks.

“Our family lives and breathes real estate and we only take on projects that we truly believe in and would want to live in ourselves,” says Danny. “We are proud of what we deliver and we want to create a legacy with the developments we put our name to.” [ END ]

VISIT: ANDREWSPROJECTS.COM.AU

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RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

PREMIUM FINISHES

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I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

29

FREEHOLD GOING CONCERN Ref // FH005794

OUTSTANDING LIFESTYLE, SIMPLE OPERATION, PERFECT LOCATION!

12

3

1

Rooms

Bed

Bath

Offered exclusively by ResortBrokers is the freehold and business of the popular and well-known Coonawarra Motor Lodge and Bushman’s Inn. Ideally located on the main road into town and situated on a large corner allotment of approximately 2100sqm.

The 12 well-appointed motel rooms and reception area wrap around an immaculately presented cottage garden, lawn and BBQ area, making for a perfect place for guests to relax and enjoy.

The clientele is an excellent mix of corporate and leisure with a growing amount of repeat business. Potential growth and additional income exists in the reopening of Bushman’s Inn cafe/restaurant, which could cater for in-house guests, locals and travelers alike. The restaurant, along with the beautifully presented garden and lawn area, would be an ideal one-stop destination for special family events, functions and meetings.

The accommodation offering could also be extended as there is an opportunity to purchase additional adjacent vacant land from the freehold owner to create space for further motel rooms. Most appealing is the ease of operation, offering perfect lifestyle balance.

›› 12 well-appointed spacious units

Manager’s Residence

›› Income upside in reopening restaurant ›› Additional vacant land available to purchase ›› Consistent year-on-year trading ›› No stamp duty payable in SA since July 2018 ›› Spacious three-bedroom manager’s residence ›› Low maintenance garden, BBQ and lawn area perfect for functions/events ›› Easy operation, with capable staff in place

NET PROFIT: $186,525 TURNOVER: $316,952

PRICE: $1,300,000 + SAV

KELLI CROUCH BROKER +61 410 441 750 kelli@resortbrokers.com.au 30

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

PENOLA, SA

FREEHOLD GOING CONCERN Ref // FH005677

MAGNIFICENT FREEHOLD BEACHSIDE CABIN PARK

18

3

2

Units

Bed

Bath

Ideally located in a position overlooking the water in the beautiful seaside town of Bicheno is this exceptional cabin park which benefits from great climate and exceptional tourist trade.

Tourists are increasingly jetting into Tasmania’s capital Hobart, and looping up the East Coast to return to Hobart for their departing flight. Bicheno sits ideally on this itinerary, located only 2.5 hours from Hobart.

Comprising of 18 stand-alone cabins; this business is performing brilliantly, with little to be done as the property has been kept to a high standard.

An excellent three-bedroom, two-bathroom stand-alone manager’s accommodation tops off this package. Live by the sea, enjoying wine at night on your private deck overlooking the water, and savour a great income as well. Be quick this will not last long!

›› Located overlooking the sea in Bicheno on Tasmania’s East Coast

Manager’s Residence

›› Stand-alone three bedroom and two bath manager’s home ›› Beautifully maintained property ›› Benefit from the booming Tasmanian tourism trade ›› Outstanding location ›› Recently refurbished

NET PROFIT: $249,000 TURNOVER: $561,995

PRICE: $1,800,000

MIKE OLIVER BROKER +61 410 062 177 mike@resortbrokers.com.au

BICHENO I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

31

MOTEL FREEHOLD GOING CONCERN Ref // FH005818

INTRODUCING THE FREEHOLD OF THIS BUSY MOTEL ON THE STUNNING SAPPHIRE COAST

47

3

2

Rooms

Bed

Bath

The Black Dolphin Motel is located in Merimbula on the Fishpen Peninsula between the beach and Merimbula Lake.

The motel is a popular accommodation choice for visitors to the area and is near Merimbula/Pambula Airport with daily flights to and from Sydney and Melbourne.

This resort-style motel offers excellent amenities for guests to enjoy, including a heated pool and spa, landscaped gardens, BBQ area, half-size tennis court, breakfast restaurant and conference facilities for up to 75 people. The property is directly opposite the lake with access to the boat ramp and is an easy walk across the bridge to the centre of town. Guests have access to free onsite parking, also accommodating boats, trailers and coaches.

There are a variety of accommodation configurations on offer including basic, standard and deluxe rooms as well as one and twobedroom apartments, catering for all guest requirements.

The motel is frequented by a variety of visitors, including couples, families, tour groups and executives.

The current operation includes excellent booking and management systems in place for smooth business.

›› Consistent trading results

Manager’s Residence

›› Opportunity for further growth ›› Two huge residencies onsite ›› Set on 2.5 acres of land ›› Opportunity to develop (STCA) ›› Superb front row location ›› Turn-key operation with immediate income ›› Opportunity to upgrade motel and increase revenue

NET PROFIT: $330,498 TURNOVER: $969,593

EXPRESSIONS OF INTEREST

RUSSELL ROGERS BROKER +61 416 166 909 russell@resortbrokers.com.au 32

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

MERIMBULA

TWO ENTRY-LEVEL, PERMANENT BUSINESS-ONLY, OFF-THE-PLAN MANAGEMENT RIGHTS IN THE SOUTHERN GOLD COAST

THE JEFFERSON, PALM BEACH

SOUTHBREAK, NORTH KIRRA

THE JEFFERSON HOLDS A PRIME POSITION IN FLOURISHING PALM BEACH AND BOASTS UNSPOILT OCEAN VIEWS WITH ACCESS TO AN ARRAY OF AMENITY IN THIS TRENDY COASTAL SUBURB.

FURTHER DOWN THE COASTLINE, SOUTHBREAK NORTH KIRRA IS A BRAND NEW SMALL-SCALE, PROJECT DESIGNED FOR PERMANENT OCCUPANCY.

The opportunity to secure the permanent management rights to this boutique business-only is ideal as an add-on for an existing operator or for a newcomer to the industry.

Hosting 20 luxurious apartments over 8 levels and with rooftop activation, it ticks all the boxes for an enthusiastic manager looking for a break into the permanent Management Rights industry.

›› 46 sublimely styled apartments with secure underground carparking

›› Brand new 25-year Caretaking and Letting Agreement

›› Minimal facilities on-site, keeping manager duties to an easy workload ›› No requirement to own or occupy an apartment ›› Strong permanent rental demand in region

›› No requirement for the manager to own or reside on-site ›› Rooftop swimming pool with views, luxurious lounge area with indoor cinema

›› Brand new 25-year Agreements

›› Three separate areas under OA for storage of equipment & easy operation

›› Perfect entry-level building for a management couple

›› Easy to establish - permanent residential building

›› Great add-on or ideal stand-alone business

›› 40% projected investor profile

›› Superior beach-side location in thriving Palm Beach ›› Solid Body Corporate salary

›› A few minutes drive to the International Airport & entry onto the M1

›› Walk to Surf Club, restaurants & Coles

›› Close to trendy cafes, restaurants and grocery stores

NET PROFIT: $86,805

NET PROFIT: $30,776

BUSINESS-ONLY PRICE: $342,879

BUSINESS-ONLY PRICE: $110,795

CAMPAIGN CLOSES: WEDNESDAY 5TH JUNE 2019 TIM CROOKS OFF THE PLAN SPECIALIST

TODD WARNER BROKER

+61 422 208 450 tim@resortbrokers.com.au

+61 438 170 763 todd@resortbrokers.com.au I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

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FREEHOLD GOING CONCERN Ref // FH005642

FISHERMAN’S PARADISE

12

5

3

1

Villas

Houses

Bed

Bath

Manager’s Residence

On offer is the freehold going concern of The Channel Inn. The business has many facets of income including the caretaking and letting rights of 12 luxury units and 5 four-bedroom luxury homes with waterfront pontoons. Owner’s accommodation is a choice of two apartments, each three-bedrooms.

There’s a large modern air-conditioned licensed restaurant and screened al fresco dining area. The facilities include two in-ground pools, two cold rooms, guest laundry, café, fuel and bait supply, conference facilities, public boat ramp, fishing jetty and a large storage shed. A boat shed, pontoon and mooring for a large boat is also included.

›› Many income sources - accommodation, F&B and mini mart ›› Variety of accommodation ranging from oneto four-bedroom units and holiday homes ›› Fabulous coastal waterfront location ›› Commercial liquor licence ›› Best barramundi fishing in Queensland NET PROFIT: $219,516 TURNOVER: $1,423,300

PRICE: $1,550,000 + SAV

LEN BOOTH BROKER +61 438 139 422 len@resortbrokers.com.au

LUCINDA

MANAGEMENT RIGHTS Ref // MR005808

BEST ENTRY LEVEL MANAGEMENT RIGHTS ON THE MARKET!

41

12

19

3

2

Rooms

Letting

Years

Bed

Bath

Manager’s Residence

A stable business with strong returns! With proven performance and potential on every measure, this property has the essential elements for business success and lifestyle enjoyment.

Proudly owned and operated by a working couple with children, this profitable home-based management rights business has an enormous upside for a hands-on operator.

Boasting a city fringe location and maximum upshot, the business is complimented by the sale of a spacious threebedroom apartment. If you’re looking for an industry starter or a lifestyle with strong ROI – This is the business for you!

›› Upshot for further growth and adding to the letting pool ›› 3-bedroom, 2-bathroom manager’s unit ›› High Body Corporate Remuneration ›› Large office with no set hours ›› 20% ROI

NET PROFIT: $204,382

PRICE: $995,000

CHENOA DANIEL BROKER +61 403 143 151 chenoa@resortbrokers.com.au 34

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CAIRNS

MANAGEMENT RIGHTS Ref // MR005692

OVER $400K INCOME WITH EXCELLENT RETURN ON INVESTMENT!

143

112

20

Townhouses

Letting

Years

Nestled in the high growth corridor of Murrumba Downs, these proven businesses offer a substantial net income to the incoming operator. Large townhouse complexes are an extremely rare offering and are highly attractive to managers.

This opportunity would suit a two person management team, a partnership or could be run under management, (as it currently is).

They provide a solid Body Corporate salary, particularly given the workload in modern townhouse complexes, and are situated in a safe, family friendly area within walking distance of the local shopping centre.

›› Large scale management rights that could easily be run under management ›› Manager friendly agreements from experienced and proven developer ›› Outstanding Body Corp remuneration given the workload ›› P&L by industry experts MBA Partnership NET PROFIT: $403,846

PRICE: $2,741,537

GARETH CLOSTER BROKER

B R E N T S TA K E R BROKER

+61 423 182 766 gareth@resortbrokers.com.au

+61 410 344 344 brent@resortbrokers.com.au

MURRUMBA DOWNS

MOTEL LEASEHOLD Ref // LH005817

BUNDABERG – BEST MOTEL TOWN IN QUEENSLAND

18

1

30

4

1

Units

Villa

Years

Bed

Bath

Manager’s Residence

Bundaberg, with a population in excess of 80,000, is one of the best motel towns in Queensland and does not rely on mining.

Many attractions bring visitors including turtles, Bundaberg Rum and Bundaberg Brewed Drinks tours, Lady Elliott and Lady Musgrave Islands and amazing beaches.

Occupancy sits at around 64% and the motel backs onto the carpark of the Friendlies Private Hospital, attracting business from patients and family, as well catering to tradies, blue collar and government workers. The double frontage on the main road gives the property a great advantage with strong road appeal. This property is easy to run and would suit first time or experienced operators.

›› ›› ›› ›› ››

18 units, 3-bedroom villa and 4-bedroom residence 3.5 ASR star rating for units and 4 stars for villa 30 year lease All ground floor units with ample parking Close to CBD, rail and restaurants

NET PROFIT: $145,244 TURNOVER: $511,876

PRICE: $460,000

LEN BOOTH BROKER +61 438 139 422 len@resortbrokers.com.au

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MANAGING TO CLIMB THE LADDER WORDS_DAMIEN WINDLE

T

he Management and Letting Rights (MLR) industry has grown exponentially because it is such an effective and profitable model for the operation of investor-owned accommodation units, both permanent rentals and short-term letting.

This is an industry built on the success of what are often referred to as ‘Mum & Dad’ operators, husband and wife teams, partners and families.

And, while larger private groups and corporates have entered the sector at the top end, there are still plenty of opportunities for traditional managers of smaller-scale properties.

The beauty of Management Rights is that they are suited to all types of

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buyers – single or married, tradespeople and professionals, office workers, small business people, even those who have no previous experience.

You might work two days or seven.

Depending on your needs, there are Management Rights businesses out there to suit most people’s criteria. And, where else can you buy a home that comes with an income?

Better still, in some cases, 50% of that income can be guaranteed in the form of a set Body Corporate salary. So why wouldn’t you consider purchasing management rights?

In today’s hectic world, most families are stretched, with both parents working to make ends meet while juggling school, sport, family

and social activities. The prospect of improving ‘work-life balance’ without sacrificing income is a big drawcard.

So, let’s look at a scenario where an investment in Management Rights might be a smart move, both financially and personally.

Meet our typical couple. We’ll call them John and Jane. They have two children aged 10 and eight. John is a full-time maintenance officer working 40 hours a week. Jane works part-time in an admin role, putting in 20 hours a week.

They’re paying off a 3-bedroom, 2-bathroom house with a current market value of $660,000. Their mortgage stands at $380,000, with annual repayments totalling $24,000.

FINANCE

The couple also makes repayments of $650 per month on a $35,000 car loan, has a credit card limit of $10,000, and savings of $15,000.

So, what if John and Jane were to sell their house and use their equity plus other cash reserves as a deposit towards the purchase of an MLR business that gives them both a residence and business?

After costs associated with selling their existing home, we estimate their overall cash position would be about

$275,000. The MLR price is $740,000 (+costs). So, after covering costs (stamp duty, legals, accounting, loan establishment fees, etc.), they borrow $510,000.

Their repayments on the MLR finance (part business, part home) will be approximately $42,000, but some of it is tax deductible. And their income is significantly increased.

The MLR income is $73,000, for a part-time role that can be handled

by Jane. This means John can keep working full time, still making $70,000, resulting in total earnings of $143,000 per annum. Tax payable is estimated at $24,000 a year, after allowing for the tax deductable interest component.

Jane resigns her part time job to run their new management rights business.

The end result, after meeting all their commitments, including the MLR loan, car loan, credit card payments, living costs and tax, is a surplus of $25,600 p.a., or $2,130 per month.

So, the move to Management Rights means their overall income improves by $21,000 a year, equating to $1,750 more in their pockets every month for no extra outlay.

Improving your financial position is a powerful motivation for change.

But it is also worth considering other advantages that can flow when you make the move to buy your own Management Right business.

Switching from employee to selfemployed small business operator means you have more freedom and flexibility to manage your own working hours. In this scenario, Jane is now able to spend more time with the children, and work from home.

And, as a business owner, you can pursue opportunities to grow your business. This might mean obtaining a full real estate licence so you can also handle unit resales in your complex, earning more income by way of commissions.

Or you might offer additional services to residents for a fee.

With Management Rights experience, you can build the value of your business and use it as a stepping stone to upgrade to a larger MLR, or expand by purchasing ‘add on’ businesses that don’t require an onsite presence.

Worth considering don’t you think? A home, an income, a lifestyle, and a growth path in one package. [ END ] Damien Windle is a Partner in PCS Finance, a leading Australian finance specialist in Management Rights. He has more than 25 years experience working in the finance sector, including as a banker with the ‘big banks’, specialising in management rights lending.

COMPARISON TABLE VARIABLE

BOTH EMPLOYED

OWN & OPERATE MLR

$96,000

$143,000

$380,000

$510,000

Mortgage repayments

$24,000 p.a.

$42,000 p.a.

Tax payable

$16,000 p.a.

$24,000 p.a.

$4,600 p.a.

$25,600 p.a.

NO CHANGE

+ $21,000 P.A.

Total gross income Mortgage amount

Surplus after business & living costs NET INCOME POSITION

* This information is a guide only and any tax-related queries must be confirmed by an accountant. Each person’s financial position must be assessed on a case-by-case basis. Market changes can affect the overall financial position and return.

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WE AR EVERY

F O L L O W U S @RESORTBROKERS 38

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RE YWHERE I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

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FREEHOLD GOING CONCERN Ref // FH005796

PRIME POSITION, PROVEN PERFORMANCE AND POTENTIAL PLUS, THIS PROPERTY HAS IT ALL

8

1

1

Rooms

Bed

Bath

This property has the essential elements for business success.

Surrounded by new large developments, it is a rare opportunity to acquire a freehold interest of a busy hotel / motel situated with direct highway frontage in Fernvale, approximately one hour from Brisbane.

The turnover has increased year-on-year under the current vendors guidance. With the hotel currently being run under management and fully staffed, you can literally walk in and start immediately.

As for the location, Fernvale is a rapidly developing rural township located within the urban footprint of South-East Queensland. With new developments such as a shopping Centre next to the pub and a new housing estate on the boundary north of the pub, Fernvale is seeing an influx of both workers and potential residents.

There is an on-site restaurant which serves lunch and dinner seven days a week and a large outdoor dining area that can be utilised for functions or parties. Also included is a drive-in bottle shop and a detached bottle shop with a new ten-year lease in place located within the Fernvale Shopping Centre.

›› Increased turnover year-on-year

Manager’s Residence

›› New 10 year lease on detached bottle-shop in Woollies shopping Centre ›› Fully staffed - walk in and take over ›› Upgrades have been ongoing ›› Situated in very fast growing area, just one hour to Brisbane ›› No EGM’s so opportunity awaits the new owner ›› Well presented and well run

NET PROFIT: $381,966

PRICE: $1,900,000 PLUS SAV

LINDSAY COOPER BROKER +61 418 711 047 lindsay@resortbrokers.com.au 40

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FERNVALE

CARAVAN PARK FREEHOLD GOING CONCERN Ref // FH005799

FREEHOLD TOURIST PARK WITH HIGH RETURNS, ICONIC LOCATION - POSITIONED FOR GROWTH!

184

3

1

Rooms

Bed

Bath

Stuart Range Outback Resort has been a Coober Pedy tourism institution since it was developed and opened by its current owner-operators in 1988. While reputed as a popular tourist facility for more than three decades, it has also been very well maintained and extensively refreshed to cater for the needs of modern travellers.

To that extent, the property offered today presents as a substantially renewed complex, boasting accommodation, infrastructure and facilities that have been progressively rebuilt, upgraded and refurbished since 2010.

It features a lucrative mix of accommodation options, including upscale apartments, caravan and camping sites, catering for a broad visitor and corporate market.

Complementing this, and providing additional income streams are F&B retail and tour operations.

BIG4 Stuart Range Outback Resort is offered as an outstanding freehold going concern, fully staffed and complete with an extensive inventory of furniture, fittings, plant and equipment. With considerable growth forecast in the years ahead, it is perfectly positioned for a new owner to take it to the next level.

›› Well established AAA tourism rated 4-star tourist facility

Manager’s Residence

›› 24 quality apartment accommodation, 120 powered caravan and +40 unpowered sites ›› Well-known restaurant, bar and quality guest amenities ›› Largest and longest-established park in town ›› Exceptional development and expansion potential with approvals in place and 4ha of unused land ›› 3-bedroom residence plus office and reception ›› DA approval and final architectural/engineering plans for a new service centre

NET PROFIT: $852,264 TURNOVER: $1,983,446

PRICE: OFFERS OVER $7M AND OFFERS OVER $1M FOR DA APPROVED LAND

KELLI CROUCH BROKER +61 410 441 750 kelli@resortbrokers.com.au

COOBER PEDY I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

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MOTEL LEASEHOLD Ref // LH005780

GROWTH MOTEL IN THE HOTSPOT OF BRISBANE

14

21

1

1

Rooms

Years

Bed

Bath

Manager’s Residence

On offer is an amazing opportunity to secure a 14-room motel located in Hamilton, Brisbane. ResortBrokers has been appointed exclusively to present this iconic motel to the market. There is no doubt the Brisbane market has been under some pressure, but this property in the motel heartland of Hamilton, has returned to growth the current owners.

This property is suitable for first timers, experienced operators who are looking for a long term investment or to purchase as a stepping stone to bigger businesses down the track.

›› 14 rooms across two levels ›› Great spacious one-bedrom apartment to live in onsite ›› 84% occupancy ›› Very reasonable rent at just over $145k p.a. ›› Netting $204k for 12 months to March ‘19 NET PROFIT: $204,471 TURNOVER: $481,302

PRICE: $720,000

N AT H A N E A D E S BROKER +61 448 339 920 nathan@resortbrokers.com.au

HAMILTON, QLD

MANAGEMENT RIGHTS Ref // OTP005815

BUSINESS ONLY OPPORTUNITY IN GROWING CLEVELAND PRECINCT

59

Located just minutes from the Cleveland CBD, Reflections is perfectly positioned. With 59 of the best-appointed apartments on offer in the Redlands area, Reflections has something to suit everyone. This new eight-storey apartment development has been thoughtfully designed to ensure residents make the most of bayside living, with every apartment having its own balcony and many boasting views of the harbour and bay islands. This opportunity will suit all types of buyers and with no requirement to buy a unit or live onsite, it shapes up as a quality management rights business.

›› ›› ›› ›› ›› ››

Apartments

25 Years

No requirement to live onsite No real estate to buy Sparkling pool and state of the art BBQ area 59 quality apartments Brand new off the plan complex Brand new 25 year agreements

NET PROFIT: $63,342

PRICE: $258,000

B R E N T S TA K E R BROKER +61 410 344 344 brent@resortbrokers.com.au 42

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CLEVELAND

SPECIAL PROJECT Ref // LH005687

FARM LIFESTYLE WITH A CITY INCOME OF $165K

4

15

2

2

Cottages

Years

Bed

Bath

Manager’s Residence

Exclusively offered to the market is a unique farm stay leasehold business in Darlington, situated a short drive south of Beaudesert in Southern Queensland. Cedar Glen is nestled on the western edge of the Lost World section of Lamington National Park. Guests can take part in a variety of farm activities such as horse riding, bushwalking, birdwatching, swimming, tennis, or simply relaxing. A variety of accommodation in historic cottages located on the farm is offered. Cedar Glen is ideal for a couple to operate with ample wages incorporated for cooking and cleaning staff. Selling at 40% ROI and very reasonable rent, is the change you have been looking for?

›› ›› ›› ›› ››

$122k rent per year 15 year lease being offered $165k net profit All cooking and cleaning wages in P&L Extensive inventory to operate property

NET PROFIT: $166,000

PRICE: $415,000 (negotiable)

N AT H A N E A D E S BROKER +61 448 339 920 nathan@resortbrokers.com.au

DARLINGTON

MOTEL LEASEHOLD Ref // LH005428

A REAL AWARD WINNER

21

28

3

1

Rooms

Years

Bed

Bath

Manager’s Residence

This leasehold is one of Choice Hotels best performing businesses. An award winning motel, it is recognised as one of the best in it’s category.

This beautifully presented 4-star motel caters to the most discerning travellers. The complex offers 21 rooms that have all been fully renovated. In addition to the rooms, there is a small modern restaurant and bar.

Offering fabulous street appeal on Warrnambool’s main thorough-fair, and with all the hard work already done, this leasehold motel is a great opportunity for a hands-on operator to focus on the continued growth of the business.

›› ›› ›› ››

Long 28 year lease Beautifully refurbished and nothing to spend 21 quality motel rooms (AAA 4-star) Outstanding 3-bedroom residence

NET PROFIT: $250,145 TURNOVER: $250,145

PRICE: $870,000

DAMON LUNARDELLO BROKER +61 403 730 071 damon@resortbrokers.com.au

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CARAVAN PARK FREEHOLD Ref // FH005752

FREEHOLD OPPORTUNITY WITH LIFESTYLE BENEFITS

71

10

5

7

Powered Sites

Unpowered Sites

Villas

Studio Cabins

This well presented park is worth a drive to inspect. The easy to operate tourist park is set to reward a new owner with a great lifestyle and great financial returns, in a popular tourism region. The park is currently run under management and can easily be operated by a couple who can give it the hands-on approach.

The park consists of 71 concrete, powered sites, 29 of which are permanent residents and 42 catering for. There are 5 one-bedroom villas, 7 studio cabins with ensuites and 10 non-powered grass sites. BBQ facilities are located in the park along with a tropical swimming pool for a refreshing swim.

The manager’s residence is at the entrance to the park with the reception beside the residence, a boom gate is also operational outside reception for traffic control.

›› Located just off the highway and main arterial road ›› Industrial development possibility ›› A great land bank for industrial area ›› Experienced staff to assist with transition ›› Modern living accommodation ›› Secure entrance and pet friendly ›› Easy to operate by a couple

NET PROFIT: $295,317

PRICE: $2,500,000

DES FAGG BROKER +61 427 849 119 des@resortbrokers.com.au 44

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TOWNSVILLE

FREEHOLD GOING CONCERN Ref // FH005820

REFURBISHED MOTEL WITH STRONG & CONSISTENT TRADING IN MAGNIFICENT EDEN

26

3

2

Units

Bed

Bath

We are proud to show off this beautifully refurbished resortstyle motel on the stunning Sapphire Coast. Suited to new and veteran motel operators alike, this motel runs like a welloiled machine with experienced and capable staff ensuring a seamless change of management.

This 4-star rated resort has 26 spacious airy units with easy parking and excellent coach access and landscaped native gardens with outdoor leisure facilities including in-ground pool, children’s wading pool and communal BBQ area. The motel’s popular Coachman’s Restaurant is a licensed venue seating up to around 75 people, with a small cocktail bar with open fireplace providing an additional, dependable income stream ready for you to take full advantage.

Coachman’s Eden has so much to offer - for good returns, easy coastal living and room to grow. Put your stamp on an already popular motel! Offering quality rooms that are comfortable, modern and well priced, this reputable motel is well known for its good old-fashioned service and great facilities, appealing to families, corporates, tradies, as well as catering for large group bookings and tour groups.

›› 4-star rated resort on over two acres of landscaped grounds

Manager’s Residence

›› 26 spacious ground-floor suites ›› Fantastic coastal lifestyle ›› Large 3-bedroom, 2-bathroom family residence with private garden ›› Experienced staff to assist with transition ›› Strong and consistent trading results ›› Licenced restaurant seating 75 plus a bar with open fireplace ›› Full refurbishment in late 2017 ›› Continuous stream of future business as coach bookings are made in advance

NET PROFIT: $249,672 TURNOVER: $495,285

EXPRESSIONS OF INTEREST

RUSSELL ROGERS BROKER +61 416 166 909 russell@resortbrokers.com.au

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IN SOME RESPECTS, IT COULD HAVE SEEMED CIRCUMSTANCES WERE CONSPIRING AGAINST OUR MARKET THIS YEAR. BUT WE’VE SEEN THE ACCOMMODATION PROPERTY SECTOR REMAIN STRONG REGARDLESS. IT’S A GOOD SIGN FOR THE FINANCIAL YEAR AHEAD.

ENCOURAGING

MARKET

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ON THE MARKET

T

wo things weighed on the business environment in the first six months of 2018 – the banking royal commission and political uncertainty.

The revelations of the banking enquiry resulted in credit tightening, as the banks acted to mend their ways. At the same time, we knew a federal election was looming, we just didn’t know exactly when. Finally, after the budget was delivered, the date was announced.

Traditionally, a looming election and the prospect of a change in government prompt a market slowdown, as people mark time, waiting for an outcome.

Perhaps it’s a sign everyone just wanted to get on with it, that we’ve seen a less pronounced market impact this time. ResortBrokers has handled higher transaction volumes than we might usually expect in the months approaching an election.

Throw in the banking royal commission, and it could have been a real market dampener. But again, not so. Sure, deals have been taking longer to get across the line, as financiers apply more rigorous lending scrutiny. But the deals are still being done.

So I can only say, given these signs of confidence and resilience, the outlook for the new financial year has to be positive.

The election is done and dusted, a new government installed in Canberra. And the banks, with new policies and practices up and running, are keen to move forward.

We’ve also see some savvy players making counter-cyclical investments during this period.

Clearly, we’re not the only ones expecting the market to march ahead with renewed confidence. So, bring on FY19. We’re all keen to get on with the normal rhythm of things.

WORDS_TRUDY CROOKS NATIONAL SALES MANAGER

OFF-MARKET ACTIVITY

Some of the activity I refer to has flown under the radar. ResortBrokers has made some quite significant sales off-market, for vendors wanting to take a discreet approach when their high profile properties are changing hands.

A case in point has been the rationalisation of a major portfolio of seven management rights in various locations across the country. We have been working on selling the collection, either in one line, or as individual properties.

While I quite obviously can’t go into detail, I can say we’ve drawn healthy demand from active buyers on our database. The interest has been particularly strong in rebounding regional centres.

As we go to press, some in the collection have sold, and others are under offer. Ultimately, this is a portfolio is worth close $20 million, and we are well on the way to realising that.

SIGNALS

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GIVEN THE SIGNS OF CONFIDENCE AND RESILIENCE, THE OUTLOOK FOR THE NEW FINANCIAL YEAR HAS

Also offered off-market has been an 80-key, 4-star hotel in a major regional city on Queensland’s central coast. Again, interest has been solid and we are close to the pointy end of a deal.

Further north, in stunning Port Douglas, the management rights to a high-performing boutique hotel are also being offered discretely off-market.

This is a very rare, adults only operation generating an outstanding net income of close to $1.2 million per annum.

It boasts beachfront location with unrivalled beach and ocean views and is just steps away from the cosmopolitan village of Port Douglas.

What all this really highlights is that, if you are in the market for an accommodation property or business, you can’t just sit patiently watching and waiting for advertisements to appear.

The gem you are waiting for may never be advertised – offered and sold without you ever knowing. You must register your interest with us, outlining your buying criteria, so you are among the first know when a suitable property becomes available, on or off-market.

SKY ONE

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MELBOURNE VILLAGE

TO BE POSITIVE.

MELBOURNE MARKET COMES OF AGE

M

elbourne and management rights, not so long ago, were relative strangers. Now, thanks in a big way to ResortBrokers’ advocacy, the Australia’s southern cultural capital is emerging as a real management rights hotspot.

During the last few years, ResortBrokers has worked very closely with major apartment developers educating them about the value of putting management rights in place on their large-scale residential projects.

Because a management rights structure needs to be established early, before any lots are sold in a development, it has taken a while for new opportunities arise. But now, the market is really seeing some strong activity and keen demand from operators for short-term, permanent residential and mixed-use buildings.

The demand is not surprising, given Melbourne’s surging visitor economy, famed ‘liveability’ status, strong population growth, and the scale and quality of new management rights now on offer.

ResortBrokers has already been involved in the sale of the rights at iconic inner city developments, Avant in the CBD and the towering Australia 108 skyscraper, as well as operations in projects by high profile developers, Gurner and The Deague Group.

Geelong too is making its mark in management rights. There we’ve sold a number of properties, including a recent new inner city hotel.

Currently, ResortBrokers is marketing a number of large-scale management rights, including stunning new landmarks – the Deague’s elegant Melbourne Village twin-towers at West Melbourne (529 apartments), the 440-unit Sky One at Box Hill, and premium Collins House in the city’s most soughtafter CBD boulevard, Collins Street. [END]

LEGAL

PPSR RELEASES What are they & why are they important?

WO RDS_DAVID AD OLPHE

T

he Personal Property Security Register, or PPSR, was introduced in 2012 and was a big change in commercial law. The purpose of the PPSR was to amalgamate all of the various registers of security interests against business assets (not land) into one central register.

There have been many legal articles written about the PPSR and they are usually very dry, very technical and do not explain for the average business owner why the PPSR is important.

In the buying and selling of accommodation businesses, the importance of the PPSR lies in arranging the PPSR releases for completion.

Typically, in every business sale, the Vendor agrees to sell the business to the Purchaser free of all encumbrances. This means that the Vendor will need to arrange to pay out all creditors of the business who are holding a security interest over the business assets. There are many different types of security interests which can be registered (i.e. equipment leases, supply agreements, financing agreements) and over different types of assets (i.e. certain identifiable assets like motor vehicles, all present and

after acquired property like trading stock) and this can be confusing. The important thing to remember is that if the business has any leased plant and equipment, received goods from suppliers on credit or has received financing at any time then there will probably be registered security interests against the business assets and registered on the PPSR. In any event, a quick search can sort out whether there are any registered security interests on the PPSR. For the Vendor, it is important that their solicitor undertakes a PPSR search as soon as possible so that they can find out what security interests are registered and start working on arranging releases before completion.

For the Purchaser, the PPSR search will show them what releases they can expect to receive before, or at, completion to ensure they are getting good title to the business assets free of any encumbrance.

If the Vendor is able to pay out, or has already paid out whatever finance arrangement gave rise to the security interest before completion, then there will usually be time for the secured party to register a release which can be searched. However, in some circumstances, the secured party will be receiving payment at

completion (i.e. there will be a cheque payble to them and collected at completion). In these cases, there is a pro-forma Release and Undertaking to Amend Registration document that can be provided to the Purchaser at completion which shows the secured party has no further interest in the business assets and that they will register the release after completion.

In some cases where the Vendor also carried on other businesses, there can be registered security interests which relate to business assets not being sold with the business or financial arrangements not connect with the business. In those cases it is important for the Vendor to provide sufficient evidence to the Purchaser to show the Vendor is selling the business assets unencumbered as required by the Contract. How this is done varies depending on the circumstances but it is important to address PPSR registered security interests early so there is time to resolve any issues prior to completion.

PPSR releases are important for both Vendors and Purchasers as a failure to make proper arrangements early in a matter can result in problems and delays with completion and increased costs in a matter. [ END ]

BOTH VENDORS AND PURCHASERS NEED TO MAKE PROPER ARRANGMENTS EARLY IN THE SALE PROCESS TO PREVENT COMPLETION DELAYS AND COST BLOWOUTS

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JIM CHAPMAN 50

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

BROKER PROFILE

ONE OF OUR ‘BEST & FAIREST’ WO RDS_ IA N C ROOKS, M ANAG ING D IRECTOR

I

n this issue, our regular Broker Profile is dedicated to someone we’re sad to see hang up his boots. As he prepares to retire, we pay tribute to one of ResortBrokers’ longestserving team players, Victorian State Manager, Jim Chapman.

Back in 2002, ResortBrokers decided to open an office in Victoria to consolidate and build our growing market reach in the southern states.

Recruiting ads brought us a stream of candidates. But one clearly stood out, and that was Jim Chapman.

At the time, Jim was working for the leading pub broker in Victoria, having earlier spent some 20 years as an accountant and company secretary

in manufacturing before a decade in hotels and boutique brewing.

THE WAIT

With his great credentials, he was duly offered the position. But, as I well remember, our office opening was held up for quite a while. Jim had a number of sales transactions on the go, for which he naturally wanted to get paid.

Concerned his old agency might not honour his commissions if he left, he asked us to wait. We waited … and waited … and waited. In the end, after about five or six months, I had to say ‘either you stop selling for them or walk away.’ Thankfully, Jim did the latter.

When he finally joined us in 2003,

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we opened our first Melbourne office on the first floor of an old building occupied by a firm of residential valuers. Jim brought on board another very talented broker by the name of John Kenworthy.

They worked brilliantly together as our foundation Victorian team, each bringing different talents and together making a lot of sales.

Jim’s other task was to grow our sales force in the south. We joke now, though, that his ability to pick top salespeople was about as strong as my record for picking Melbourne Cup winners. Let’s just say, there were a few long shots and quite a few scratchings!

After a couple of years, though, Jim came up with a winner – Ray Ironside – who became our representative in Tasmania. Ray stayed for many years, and he and Jim worked very successfully together.

CORPORATE QUEST

Another step in ResortBrokers’ growth came when Jim recommended we open a CBD office to raise our profile. Now, as someone who reckons you can make a sale from a boot of a car, I’ll admit I hesitated.

But we took that next step, opening a city office across the road from the University of Melbourne. And, while I can’t stay our sales jumped immediately, it did open the door for Jim to pursue some corporate partnerships that would be incredibly important.

He established a strong relationship with Choice Hotels, which led to ResortBrokers becoming what you might call that group’s ‘agent of choice’.

Then came what I’d have to say, looking back over his 16 years with our company, is Jim’s most outstanding achievement. Thanks to his efforts, we were appointed as Quest Apartment Hotel’s ‘Preferred Agent’.

In fact, we have a formal agreement with Quest confirming our position and, for many years, it has proved to be a very strong and valuable arrangement for both parties. So, thank you Jim for your terrific work with and for Quest.

In the mid-2000s, his colleague John Kenworthy unfortunately had to resign to deal with a health issue, leaving Jim to do the work of two in

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Victoria. He never let the team down.

He has not only run ResortBrokers’ Victoria and Tasmania team, but has personally made somewhere between 60 and 80 Quest sales during the last decade.

Another goal kicked by Jim has been his success, almost singlehandedly, in establishing and fostering the management rights industry in Victoria.

Thanks to his pioneering work, our off-the-plan management rights experts Tim Crooks and Alex Cook are now handling some major MLR transactions in and around Melbourne.

Lastly, it’s no accident that I’ve sprinkled a few sporting analogies throughout this article. Jim loves all things sport. And I’m sure he won’t mind another of my gentle jibes about his height, or rather lack of it.

Not having the stature make his mark an Aussie Rules player, Jim became an umpire, and a very successful one at that. I believe he umpired something like 130 VFL / AFL games across nine seasons, three of them finals. No doubt, a sign of his great sense of fair play.

BETTING MAN

Now, as a sports fan, Jim doesn’t mind a punt. But I’d have to say, he should definitely stick to his code of choice. As a rugby-mad Kiwi, my passion for the All Blacks is legendary. Yet Jim insisted on always betting against me when the Wallabies came up against them in a Test. Easy money for me, mate!

On a personal note, I want to say how much my wife Karin and I have enjoyed the friendship and company of Jim and his wife Lesley over the years.

Jim loves to sing, and he’s bloody good at it too. And few can tell a joke like him. He loves to laugh, and we’ve loved laughing along with him.

So I’ll miss Jim Chapman as a work mate. We speak at least three or four times a week by phone. Jim is our second-longest serving broker and, thanks in no small part to his contribution, he leaves ResortBrokers in much better shape than when he joined us.

Thank you, and all the very best, Jim. [ END ]

Phil Pilgrim Director, YourWelcome

DIGITAL PLATFORMS ARE BEING USED TO GREAT EFFECT BY BIG HOTEL CHAINS TO MANAGE THE GUEST EXPERIENCE. BUT ROLLING OUT SUCH TECHNOLOGY HAS BEEN LARGELY BEYOND THE RESOURCES OF INDIVIDUAL AND INDEPENDENT SHORTTERM OPERATORS. UNTIL NOW.

WELCOME SOLUTION A

few years ago, two friends with a short-term rental in London, were dealing with constant questions from guests. Being tech-minded, they hit on a solution – placing a tablet in the property, pre-loaded with answers and tips to help guests enjoy their stay.

It spawned a start-up, YourWelcome.

Founders, Henry Bennet and Paul Loram launched it in London in 2016.

Now it has spread across 40 countries, and a second office has been opened in Florida to pursue growth in the United States.

SERVICE AT A TOUCH

YourWelcome supplies accommodation providers, big and small, with simple touchscreen tablets that allow their guests to enjoy room guides, discover local

recommendations and access services.

Not only do the devices save operators time and deliver a terrific hospitality experience, they are e-commerce enabled. That means they can generate new revenue streams for managers and drive direct and repeat bookings.

In Australia, the solution has been available since July 2018, thanks to business partners Phil Pilgrim, a former banking executive, and Daryn Griggs, previously the Head of Commercial for Oaks Hotels & Resorts.

“We were looking for a new opportunity so, after discovering YourWelcome online, we approached the London guys,” Phil says. “We’re now exclusive distributors in Australia and New Zealand, the only distribution arrangement worldwide run outside

head office.”

Australian property managers have embraced the opportunity.

YourWelcome is well on its way to having tablets in 1000 rooms, and the number is climbing fast.

OPERATORS EMPOWERED

Major clients include short-term rental property management company MadeComfy, and highend management rights properties Breeze Mooloolaba, Nook Melbourne, Noosa’s 10 Hastings Street, #2 Hastings Street, Maison Noosa and Sunseeker at Sunshine Beach.

Phil explained why it’s caught on so fast.

“Basically, it’s like a digital compendium. It gives guests a much better experience because, at the touch of a finger, they can learn about

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all the features in the room, even via demonstration videos personally presented by the manager, and engage with a virtual concierge that gives them great local recommendations.

“But most importantly, it gives operators the opportunity to generate new income, diversify and increase their revenue, selling add-on services.”

This is significant as YourWelcome’s research showed, until the early 1990s, the hotel industry focused solely on increasing the profitability of selling each room. But now, room sales make up only about 68% of hotel revenue globally. And that’s because anything sold on top of room occupancy is highly profitable.

NEW REVENUE

The YourWelcome tablets mean, just as traditional hotel patrons do, guests staying in holiday apartments and motels can now order food, book and pay for a massage or late check-out and hire movies or bikes with a simple click on the in-room tablet.

“It’s been so successful in Noosa, for example, that YourWelcome is fielding calls from local tourist attractions and restaurants wanting to advertise on the tablets,” Phil said.

“But we don’t sell advertising. We put them directly in touch with the operators who can strike promotional and advertising deals and rates. That’s the whole point of YourWelcome.

We want our clients to find new and different ways of generating revenue.”

So, here’s how and why it works.

Firstly, it is accessible and affordable.

Independent operators wanting to replace outdated and cumbersome printed compendiums needn’t worry about the prohibitive cost of buying hardware or generating their own content.

for themselves, or YourWelcome will help. It’s a cloud-based system, so it’s easily remotely updated and tweaked via your web browser.

As for results? Anecdotal feedback even at this early stage is impressive.

For example, one Sunshine Coast operator says her revenue from tourism ticket sales, a revenue stream she’d largely overlooked, had shot up 70% in less than six months.

Another upmarket apartment tower reported they’d experienced a big reduction in guest queries, lightening the management load considerably and saving on admin time.

OWN YOUR OWN CUSTOMERS

Finally – and this is a huge consideration given the hefty costs associated with the domination of powerful OTAs – is the ability to use the tablets to drive direct bookings.

Every one has a banner urging guests to ‘book direct and save’, which can be linked directly to the property’s home page.

Most operators report they’ve already seen repeat and direct bookings trending upwards, ultimately bypassing OTA fees.

And that’s set to be turbo-charged by a new YourWelcome Advance product recently launched. It will allow the guest experience to start even before arrival and operators to “own their own customers”.

“It generates an email, directly or via the OTA system, that reaches your guest in advance and opens direct lines of communications, enabling you to capture all their contact details for ongoing relationship building, and to sell services ahead of arrival,” Phil said.

In a nutshell, YourWelcome aims to help independent accommodation managers know their guests, earn more, streamline operations, improve the guest experience, and drive direct bookings. [ END ]

COST BENEFIT

There are no up front fees. For a simple monthly subscription, YourWelcome supplies the tablets and retains ownership of them, carrying all the risk for loss, damage and upgrading.

The package includes the services of a full content production and management team, who create artwork for banners and research and load upto-date content about your local area.

Beyond that, operators can tailor it

FIND OUT MORE! YOURWELCOME.COM.AU

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FUNDING THE

W

ith the landscape of Australia’s accommodation industry foreverchanging, along with the needs and demands of consumers, it can be difficult for hoteliers to keep up. The rise of consumer driven short-term accommodation apps such as Airbnb has meant that consumers have access to more options than ever before when booking a room. As a result, word of mouth has become a powerful marketing tool, and in order to ensure negative word of mouth doesn’t damage your reputation, customer satisfaction must come above all else.

Over the past decade, the industry has experienced a heavy shift away from direct bookings to online booking agents and comparison platforms. For hoteliers, this has meant that they have less control over their promotional image, with consumer driven recommendations, reviews and images becoming more readily available. This has placed added pressure on property owners to ensure that their hotels are modern, stylish and fitted with the most up to date technology, and in order to achieve this they

are often forced into a cycle of constant renovation.

This renovation cycle, whilst uplifting occupancy rates and generating interest, can become a significant financial strain. The reality is that for large hotels, the scale of the property and number of rooms means that even making minor changes across the board can be an expensive activity. This, combined with the fact that property renovations often result in the closure of rooms, shared facilities and noise disruption which impact occupancy rates for the duration of the project, mean that capital levels will likely be depleted.

Despite this, undertaking regular renovations and refurbishments allow for hoteliers to increase occupancy rates and charge higher room rates, resulting in a healthy return on investment. In order to make the most out of each project, the focus should be placed on areas which make the biggest impact on the guest experience.

This means investing funds into updating bathrooms, fitting out bedrooms with modern decor, and putting in technology infrastructure to support high speed Wi-Fi for full capacity. Making these improvements will allow the property to stay relevant and appealing in a highly competitive marketplace, In order to maintain this renovation cycle and the competitive edge it provides, hoteliers cannot rely on their savings. Looking into external sources of finance is a key element of any accommodation businesses growth plan, as businesses should aim for a healthy balance of both internal and external funding. Whilst the country is seeing somewhat of a credit crunch after the Banking Royal Commission, there is a number of alternative lenders available who offer specialised finance solutions to suit the markets they service. Such alternative lenders provide business owners with the option to secure funding for new equipment, technology and renovations removing the element of financial pressure placed on the businesses capital levels.

While committing to an ongoing renovation cycle can be challenging, the benefits to the businesses long-term success are worth the investment. With the number of finance options available to hoteliers growing, there has never been a better time to consider updating your property. [ END ]

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FINANCE

DON'T WORRY WORDS_MIKE PHIPPS

B

efore you read any further it’s important that you take the time to dial up Bobby McFerrin on YouTube and get into the reggae groove. The following will simply not work otherwise!

Here’s a little song I wrote You might want to sing it note for note Don’t worry, be happy Some say credit crunch I say bugger that, let’s do a long lunch Don’t worry, be happy In your loan application, there is some trouble Royal Commission might make it double Don’t Worry, Be Happy Ain’t got no cash or equity You can always call on me Don’t worry, be happy.

With apologies to Bobby McFerrin “Don’t Worry Be Happy” ( 1988)

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We move on. I’ve had a bit of writers block this month and the deadline looms. Given my predicament I reached out to my colleagues here at Mike Phipps Finance for inspiration.

They replied as if with one voice … for god’s sake Mike, say something positive for once! Hmmm, have I really been that negative of late. A quick review of past pronouncements suggests perhaps I have. Depressing really.

I’ve always felt that as a finance observer my job is to be the lighthouse, warning of impending danger and possible wreckage. It’s a pretty easy gig given the challenges that we all face on a daily basis but it’s also a bit of a trap.

The fact is that things are actually going okay and could be a hell of lot worse. If your job is primarily to warn of the danger of being dashed on the rocks, it’s easy to miss the calm seas, beautiful sunsets and bracing morning breezes. Jeez, I am in danger of lapsing into poetic cliché but you get the drift.

Anyway, I have decided to try and find a few positives to talk about this month. To quote one of my favourite musicians Mr Ian Dury, I am going

to look for reasons to be cheerful.

Never heard of him? Look him up on YouTube, a dead set genius! A warning though, not for the faint of heart lyrically.

Let’s start with the Banking Royal Commission. After a very gloomy few days post presentation of the final report it is now becoming clear that the politicians and policy makers have woken up to the possible catastrophic consequences of some of the report’s recommendations.

Obviously as a finance broker, I am delighted that both sides of the political divide have signalled that recommendations to kill the finance broking model and give all the power back to the banks will not be implemented. I also note that the more savvy politicians have realised that making credit compliance too difficult will simply lead to a credit crunch we don’t need to have.

Already we are seeing signs that the knee jerk reactions to the royal commission report are being tempered by reasoned common sense. Nobody wants the housing market to tank, least of all those who rely on the votes of those same home owners and aspirational buyers. It’s also very clear that while a certain sort of person begrudges bank profits those same profits make a substantial contribution to super fund returns, employment and taxation contributions. I suspect the broader population will start to appreciate a robust banking sector as the industry is better understood through the current public discussions.

I’ve always had a concern that the average punter simply does not understand banking and finance.

Certainly, we spend a significant amount of time educating clients. The current discussions around financial literacy and consumer education are very welcome if long overdue.

Wouldn’t it be great to get to a day where nobody said “The bank shouldn’t have lent me that money, they should have known I couldn’t repay it” because the borrower could work it out for themselves.

In the commercial and business finance space the review of the banking

commercial reality is that we gravitate approved, simple as that. sector looks to have shone a much On the political front I think we can toward bankers who know what they needed light on the availability of also find some silver linings in apparent are doing. As a result, they get snowed credit to small business. The current unhappy news. Let’s take negative under and time frames blow out. discussion around bank support for gearing and CGT as an example. It Banks are notoriously slow to increase small business, credit conditions and seems that there is a chance that tax support in these instances and no interest rates is good news for the benefits relating to interest costs surprise where we end up. I think it’s accommodation sector. Remember, and capital gains may be the definition of a small reduced depending on who business in Australia is gets in at the next election. generally accepted as I expect that one of the being a business with less outcomes of such changes than 15 employees and a “IT IS TRUE THAT FINANCE IS TAKING may well be increased turnover of less that $2 incentives for investors million. That’s the vast LONGER BUT … THE BANKS’ CREDIT to retain their investment majority of management units and not sell until rights, motel and caravan APPETITES REMAIN STRONG.” retirement benefits can park operators. be accessed. Certainly, It is true that finance if negative gearing and is taking longer but here’s important not to interpret slower credit CGT are grandfathered I cant see the thing. The time frames have little a rush to sell the assets that accrue approval time frames with diminished to do with the banks' credit appetites credit appetites. In fact, sometimes the these benefits. If you’ve got a stack of which remain strong. The greatest investors in your letting pool, this may inverse is actually the case. impact on finance time frames seems be good news indeed.

Our experience is that properly to be a lack of supporting staff for There’s also talk of a relaunch of qualified buyers are getting finance specialists within the banks. The

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some form of social housing, maybe NRAS MK2. From a permanent letting viewpoint I would argue that potentially the safest and most profitable unit in any letting pool is an NRAS unit.

With any luck a relaunch of such a scheme will drive investment and assist management rights operators to ensure higher occupancies and very low loss of unit risk. Watch this space, I am certain it’s coming.

While on the subject of unit investment, current signs suggest that the predicted catastrophic oversupply of new units in Brisbane has failed to eventuate. To be sure some values are down a bit and there’s certainly some developer stock overhang, but the supply cycle appears to have experienced a pretty soft landing. It’s true that the outcomes of some limits on interest only lending and foreign purchaser finance are yet to fully play out but I think it’s fair to say we don’t have blood in the streets. I suspect population increases, demand by young adults leaving home (do they ever leave?) and a slowdown in new developments will contribute to reasonable uptake and the aforementioned soft landing.

In the accommodation sector, I think our shared regimented processes and tight industry professionals’ groups have contributed to a steady ship and ongoing confidence from banks and buyers. We don’t have too many cowboys (or girls) in our industry, and we enjoy the support of a very robust industry body in ARAMA. Finally, and unlike most industries, when we all see a problem emerging, we discuss it and resolve to ensure it doesn’t blow up. That’s a sign of an engaged, mature and professional industry.

Don’t worry, be happy.

PS : Most of you will know how much I love quoting Winston Churchill.

Here’s Winston on happiness: “The way to achieve happiness is to try for perfection that is impossible to achieve, and spend the rest of your life trying to achieve it.”

Sorry Winston, sounds like a good way to send yourself insane! [ END ]

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SCHEDULES OF DUTIES

GOOD OR BAD WORDS_JOHN MAHONEY

F

or as long as I can recall there have been conflicting views in the management rights industry as to whether specific duties schedules in caretaking agreements are a help or a hindrance.

Whilst I was for many years ambivalent about them, over time I have come to a strong view that a well drafted schedule of duties can offer more benefits than disadvantages.

Note the qualification that it must be a “well drafted” schedule.

I am well aware that some difficult committees will come up with their own amateurish schedule of duties which goes way beyond what might be considered as reasonable. My experience is that this is the exception rather than the rule and I would always oppose such defective schedules.

Where a committee engages a qualified and genuinely independent professional person to prepare a schedule of duties, such as Barry Turner of Building Management Consultancy and Services or Danny Little of Management Rights Advice and Service Consultants, it is invariably the case that the duties will be specific to the complex and fair and reasonable to both the body corporate and the manager.

Such a schedule sets out clearly and concisely what specific duties are required under the agreement and the frequency with which they should be carried out. The duties are generally

broken down into daily, weekly, monthly, quarterly, 6 monthly and annual intervals. A sensible manager will use the schedule to prepare a checklist to follow to ensure that there is compliance with the agreement.

Those who have read previous articles I have written about disputes will be aware of my view that a principal cause of disputes is the gap between the expectations of the body corporate and the manager. A well drafted schedule ensures that the body corporate and the manager have the same expectations.

Many of the “grey areas” that arise from generic agreements without such a schedule can be overcome.

Tasks that require specialist contractors, such as high pressure cleaning or spreading of mulch, can be properly identified eliminating two of the most common arguments we see.

Some managers fear that such a schedule increases their workload, makes them too accountable and gives the body corporate the opportunity to breach them for missing the simplest of tasks. In reality, if the schedule is properly drafted, it gives the body corporate little if any greater rights than it would otherwise have.

A detailed schedule of duties does not expand the manager’s duties – it merely sets out in an orderly and specific way all of the duties that the general wording of the caretaking

LEGAL

agreement requires the manager to perform. The requirement in the schedule to perform a particular duty at certain intervals is simply clarifying that to fulfil the general obligation in the agreement relevant to that matter, the particular duty should be performed at the specified frequency.

Even without the detailed schedule, if a manager is in breach of the general obligation (which is likely where the particular duty is not being carried out as frequently as a schedule might specify), the body corporate can issue a breach notice in relation to the relevant item.

It is also important to remember that just because a manager does not perform a duty – general or specific – the issuing of a breach notice does not of itself have any serious adverse consequences. It is only if the manager does not comply with the breach notice within a reasonable time (at least 14 days must be allowed) that the body corporate might be able to take any further action. Even then there are many

further steps to be taken before the agreement could ever be terminated.

On the other hand if a manager uses the schedule as a checklist of what has to be done at the specified intervals, and actively ensures that the checklist is followed, it is virtually impossible to get into a situation where a breach notice could be issued.

The reality is that many new managers struggle to comprehend the various duties they have to perform to meet their general obligations under the caretaking agreement. It is generally not the case that they do not want to perform the duties, it is more the case that they do not know what specific duties, or the frequency thereof, the general obligations require.

Demonstrated compliance with the specific schedule also allows a manager to deflect any criticism from the committee about failure to meet the general obligations in the caretaking agreement. For example, if the schedule specifies that the pool must be vacuumed daily, and the manager attends to that each

morning, the committee cannot complain that at the end of the day leaves or other debris have blown into the pool.

Usually the preparation of a detailed schedule of duties is accompanied by a review of the remuneration to make sure that the two match. It is common for the incorporation of a schedule of duties in a caretaking agreement to lead to an increase in the manager’s remuneration. If that is the case then a manager can hardly complain that the schedule is too onerous or imposes too much accountability.

After all the body corporate is paying for particular services and is entitled to expect that they be provided.

The inclusion of such schedules in caretaking agreements is a trend which I predicted some years ago would continue to the point where it very much becomes the norm.

That prediction has proved to be correct and, as I commented then, if that leads to less disputes then the industry is better off. [ END ]

Experts in Management Rights law Mahoneys law firm has represented the Management Rights industry and the Australian Resident Accommodation Managers Association (ARAMA) for more than 25 years.

With offices in Brisbane and on the Gold Coast, Mahoneys’ Management Rights team regularly: • Acts in the sale and purchase of management rights • Develops strategies to approach bodies corporate to secure new agreements • Attends and addresses body corporate meetings • Handles dispute resolution matters • Prepares letting appointments or special conditions • O ffers general advice and assistance on all management rights issues.

For advice from one of our Management Rights experts, call: Brisbane: +61 7 3007 3777

Gold Coast: +61 7 5562 2959

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APPOINTMENTS

S D I K NEW ON THE BLOCK

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RESORTBROKERS HAS AGAIN EXPANDED OUR BROKER NETWORK TO MEET THE DEMANDS OF A GROWING MARKET AND DELIVER FIRST CLASS SERVICE ACROSS THE SECTOR NATIONWIDE.

Jacqueline Featherby

NSW CENTRAL COAST, HUNTER & BLUE MOUNTAINS

J

acqueline has lived and breathed the hotel industry virtually her whole life.

Whilst growing up, she travelled extensively with her family, as her father ran and launched hotels.

After living in Jakarta, Indonesia, and attending school there, Jacqueline moved to Minnesota in the US where she studied before another move, this time to London. There she handled promotions for one of the city’s premium clubs, developing vital skills in reaching a niche business market.

On moving back to Australia,

Jacqueline ventured into the exhibitions industry, which led to the launch of a hotel supplier trade show called Hotel, Hospitality and Design. She worked closely with operators, focused on requirements for accommodation facilities.

As Sealy was one of her clients, an opportunity arose for her to handle their commercial sales within NSW. Jacqueline worked with accommodation providers to ensure all their bedding needs were met in the most reliable, efficient and professional manner.

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APPOINTMENTS

“ACCOMMODATION AND HOSPITALITY HAVE BEEN PART OF MY LIFE FOREVER. I’VE SEEN IT FROM ALL SIDES, FROM OPERATIONS AND MANAGEMENT TO SUPPLY AND FIT-OUT. SO I BRING A DEPTH OF UNDERSTANDING THAT IS REALLY APPRECIATED BY BOTH BUYERS AND SELLERS SEEKING TO ACHIEVE THEIR GOALS IN THIS THRIVING SECTOR.”

That professional sales approach, customer care and attention to detail are now extended to help accommodation owners and operators achieve their business and growth objectives through ResortBrokers.

“AS A MOTEL OWNER, I TRUSTED AND RELIED ON RESORTBROKERS TO HELP ME SELL AND MOVE UP. I’VE BEEN IN THE SHOES OF OPERATORS AND I’VE HAD DIRECT EXPERIENCE OF BOTH BUYING AND SELLING. THAT MEANS I UNDERSTAND THE PROCESS. I KNOW WHAT’S IMPORTANT, AND HOW TO DELIVER SUCCESS.”

Jason Vogler

NSW

MID NORTH COAST & TAMWORTH

J

ason earned his stripes in hospitality at an early age, working for his parents from age 12 in their first café–restaurant in Inglewood on Queensland’s southern Darling Downs.

Then he took to the road, exploring vast tracts of countryside as an interstate truck driver. For 10 years based in Mount Isa, he worked in the mining industry and drove road trains all over North Queensland, the Northern Territory and Western Australia.

All this provided the wherewithal to invest in the accommodation sector.

Jason now knows this business from the inside and from various stakeholder perspectives.

He has owned and operated three very successful motels, including

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Jacqueline is dedicated, enthusiastic and passionate about the industry, working diligently to gain the trust and confidence of sellers and buyers with the number one goal of matching the best buyer to the right property at the right price. [ END ]

leasehold business, freehold and freehold passive investment models.

And, in the process, he developed a raft of skills to support those roles.

He was head chef in the 50-seat licensed restaurant attached to his leasehold motel. And he undertook extensive renovations, which resulted in major revenue growth. So, to say he is both passionate about and fully conversant with the accommodation game is an understatement.

In his private time, Jason is strongly involved in karate and mixed martial arts, pursuits he says support and develop his strengths: disciplined, respectful, controlled.

“Having a healthy mind and healthy body has strengthened my desire to succeed. Now it’s time for me to work hard for you.” [ END ]

“WESTERN AUSTRALIA IS SUCH A DIVERSE AND REMARKABLE STATE – OUR SUNNIEST CAPITAL CITY, PERTH IS A CORPORATE POWERHOUSE. WE HAVE ANCIENT FORESTS AND REEFS, THE WHITEST BEACHES, AWARD-WINNING WINES, RUGGED DESERT LANDSCAPES. SO MANY WORLDS FOR VISITORS TO EXPLORE. WHAT BETTER BUSINESS TO BE IN THAN TOURISM AND ACCOMMODATION?”

O

Blair Macdonald WESTERN AUSTRALIA

riginally born in Christchurch, New Zealand, Blair spent his youth enjoying the warmer climes of Far North Queensland, where his parents operated caravan parks and management rights holiday apartments.

Having always had an interest in property, Blair gained his Bachelor of Business, majoring in Property, at the University of Queensland, and then began practising as a licensed property valuer in Far North Queensland.

An early ‘midlife crisis’, aged just 25, drew Blair to the windsurfing mecca of Perth to pursue what he now says was an “unrealistic dream” of becoming a windsurfing superstar. A chance meeting with a business broker in the early 2000s led to a successful career shift from property valuations into business sales and going concern business valuations.

Blair is now the Managing Director

of two related business: Perth Business Valuations and Business Sales (WA), which provide separate yet synergistic services to business owners across Western Australia.

Blair is recognised among the WA legal fraternity as an expert going concern business valuer for a range of legal and financial matters. These valuation skills and experience go hand-in-hand with his growing niche business brokerage, which primarily focuses on the sale of accommodation and tourism properties.

Having married a West Aussie girl from Kalgoorlie, Blair and his family of three children have put down roots in the WA sand. Based in Perth, he now works under the ResortBrokers umbrella (in conjunction with Business Sales WA Pty Ltd) bringing outstanding skills and experience to bear for the benefit of business and property owners across WA’s accommodation and hospitality sector. [ END ]

EVER THOUGHT OF BEING A BROKER? ResortBrokers is always on the look out for opportunity. So, as we steadily grow to meet increasing demand for our services across Australia, we’re continually recruiting to build our talented team.

That means we’re always keen to hear from people with the get-up-and-go to succeed in the specialist field of accommodation property and business sales.

“Selling experience is obviously a big plus,” said sales manger, Trudy Crooks. “But we are more interested in the qualities that drive success energy, enthusiasm and determination.

“Proven sellers are certainly very welcome, but

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VALUATION recruits need not necessarily come from within the industry.

“We provide extensive training and resources to teach newcomers about our specialist industry, but you can’t teach determination and tenacity,” she said. “Those are the innate qualities we want.

“Quick thinkers, great negotiators, proactive performers and ambitious career climbers from all walks of life and diverse business and employment backgrounds find a natural home at ResortBrokers.”

ResortBrokers is the only nationwide agency specialising in the accommodation sector, licensed in all States and Territories, with offices in several capital cities and major tourism destinations.

We sell more accommodation businesses and properties than any other single agency across Australia – city and country, on the coast and in the bush.

That success comes down to our integrated national team and a collaborative culture that supports each and every sales person to achieve their best. [ END ]

SOUND LIKE YOU? WHY NOT CONTACT OUR OPS MANAGER?

MARISSA MASLEN MARIS S A @ R E S O R T BROKERS.COM.AU

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BRISBANE MULTIPLIERS ON THE UP WORDS_ALEX MCCOWAN

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ne of the strengths of the Management and Letting Rights (MLR) market is its stability. MLRs do experience peaks and troughs on the economic cycle, but not to the extent of other asset classes.

This resilience has been evident in the Brisbane market over recent years. From 2015 to 2017, Brisbane experienced a huge influx of residential unit development, with thousands of apartments being built and sold.

Many market watchers, or so-called experts, were predicting oversupply leading to depressed values and rents. However, the reality has been that the market has only shown small decreases in residential unit rents and resale values in Brisbane’s inner suburbs. The scenarios painted in those dire predictions did not eventuate.

As most readers will know, sales of MLRs are generally based on a ‘year’s purchase multiple’, commonly known as the ‘multiplier’, which is similar to a

capitalisation rate commonly applied in the case of leasehold asset sales.

Since 2017, the Brisbane market has experienced increasing multipliers, with some significant sales recorded for permanent residential rental businesses. A prime example is the sale of the rights for Central Village, Fortitude Valley. With a net profit of approximately $1.5 million, it achieved a multiplier of just over 6.5 times.

Demand for good quality businesses with high net profits has also been strong in Brisbane’s northern suburbs. Parkview North Lakes MLR, with a net profit of more than $780,000 was sold at a multiplier of 6.0 times.

The market for short-term / corporate letting businesses did dip, generally due to lower shortterm accommodation occupancies as a result of the mining sector downturn. However, we’ve since seen demand for short-term / corporate accommodation rebound with many businesses reporting increased

MARKET ACTION

occupancy and tariffs.

Therefore, buyer interest has returned for good quality MLR business over the past two years, and this is now reflected in a number of these management rights being transacted.

Significant sales include the mixed short-term / permanent let Morgan Suites at South Brisbane. Showing a net profit over $1 million, it sold at a multiplier of over 5.9 times.

Other sales recorded at Woolloongabba, Toowong, Auchenflower and Brisbane City all with net profits in excess of $600,000, they have sold at multipliers of 5.7 to 6.0 times.

This picture shows the MLR market in Brisbane is healthy and is exciting for the future. [ END ]

Our tour of ResortBrokers’ latest sales and listings in this issue takes us from north to south through the middle of Australia. From the Top End to Adelaide, across our incredible Red Centre, the accommodation market is as strong as it is diverse and widespread. #WeAreEverywhere.

TOP TIPS

> Request historical letting pool information. > Add a ‘clawback’ clause in the contract.

Alex McCowan (Registered Valuer, Associate Member of the Australian Property Institute, API) is a Senior Valuer with Australian Valuers. He has more than 20 years' experience as a registered valuer, and has specialised as an MLR valuer for 10 years.

Australian Valuers are accredited MLR valuers and are appointed to the valuer panel of all banks. The company has three specialist MLR valuers covering all the key markets including Brisbane, Gold Coast, Sunshine Coast, regional Queensland including Far North Qld, and interstate markets including Sydney and Melbourne.

CONVERSATION STARTER ALEX JOINED THE ROYAL AUSTRALIAN NAVY (RAN) AS A JUNIOR RECRUIT WHEN JUST 15-AND-A-HALF YEARS OLD, ATTENDING THE NAVAL TRAINING BASE IN FREMANTLE, WA. HE SERVED FOR SIX YEARS.

ANCHORS AWEIGH FOR TWIN MARINA RESORTS

It

isn’t often management rights come to market in the Northern Territory, and this rare Darwin offering wasn’t around for long, snapped up quickly for $4.765 mil.

The management rights to Cullen Bay Resorts, twin mid-rise towers on the waterfront, have been acquired by private funds manager, Mandala Asset Solutions, for their accommodationfocused investment portfolio.

These towers form Darwin’s most well-established and largest residential resort complex operated under the management rights model. And, this is the third time ResortBrokers has sold the rights, which Managing Director, Ian Crooks, originally helped establish.

The two towers, Cullen Bay and

Marina View offer spacious wellappointed accommodation with generous balconies overlooking Cullen Bay Marina and harbour views.

The substantial letting pool of 89 apartments provides a range of hotel suites and one and two-bedroom units.

With a mix of short-term (73) and permanent residential (16) apartments, it gives the operator great flexibility to allocate units to suit seasonal fluctuations and demand.

Both the short-stay and long-term markets are driven by the outstanding location and lifestyle Cullen Bay offers.

It is only a minutes’ walk to myriad restaurants and cafes, and within a short drive to the CBD, Skycity Casino and Mindil Beach Markets. [ END ]

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MARKET ACTION

OUTBACK OPAL CAPITAL GEM

R

SOUTH AUSTRALIA BEARING FRUIT

T

corporate and industrial. hanks to the skill and Recent reports show it receiving dedication of our Adelaiderecord tourist numbers with the based broker, Kelli Crouch, visitor economy soaring to an all-timeResortBrokers is making high of $6.9 billion. Moreover, South strong ground as the accommodation Australia’s small and medium business market specialist in South Australia. owners are showing the highest level of Recent sales have stretched from optimism recorded across the country.

Meningie, on Lake Albert near The Kelli travels far and wide to Coorong, 108km SE of Adelaide, to the seaport town of Port Pirie on the east cost service the accommodation business community, as of Spencer Gulf, evidenced by 223km north of some of her latest the state capital.

TOURISM, EVENTS, listings.

Among CORPORATE AND them have INDUSTRIAL DRIVING They range been the ultrafrom a quality THE SA MARKET luxurious, 19freehold going room boutique concern at Penola, Ellen Hotel at Port Pirie and the in the wine growing Coonawarra region 14-room Albert Lake Motel, a recently 388km SE of Adelaide, to a great motel refurbished small motel with café and leasehold at Ceduna on the west coast of laundromat, showing an impressive Eyre Peninsula, 786km NW of Adelaide.

38% return. Both were leasehold sales.

Our team is also marketing Hot on their heels, Port Pirie’s a strongly-performing passive Flinders on Main motel, a freehold investment in Whyalla on the western going concern netting more than shores of Spencer Gulf. The 4.5-star $475,000 p.a., was placed under offer. property, with 56 studio, one, two and South Australia is a diverse and three-bedroom units and a large land exciting accommodation market driven area, is under long-term lease to Quest by multiple markets – tourism, events, Apartment Hotels. [END]

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esortBrokers’ increasing South Australian market share is behind our recent appointment to sell, for the first time ever, the high-netting BIG4 Stuart Range Outback Resort in Central Australia’s famed opal capital, Coober Pedy.

Kelli, our intrepid SA broker, has just listed this landmark property.

Ideally situated at the gateway to Coober Pedy, with high exposure to one of our great inland routes, The Explorers Way, it is a prime destination and stop over in the north of the state.

“Stuart Range Outback Resort has been a Coober Pedy tourism institution since it was developed and opened by its current owner-operators in 1988,” she says.

“While reputed as a popular tourist facility for more than three decades, it has also been very well maintained and extensively refreshed to cater for the needs of modern travellers.

“To that extent, the property offered today presents as a substantially renewed complex, boasting accommodation, infrastructure and facilities that have been progressively rebuilt, upgraded and refurbished since 2010.”

The resort features a mix of upscale apartments, caravan and camping sites, catering for a broad visitor and corporate market. Complementing this, and providing additional income streams are F&B, retail and tour operations.

Records show the resort welcomed close to 33,500 guests in FY2018.

With current uses covering roughly only 60%of the 8.9ha site, there is also outstanding potential for expansion and new initiatives in virtually every operational area.

Included in the sale is a site with full approval and advanced plans to develop a modern roadhouse/service

centre adjacent to the park. The approval also covers an integrated and upgraded park administration, retail and restaurant building, new alfresco dining, and a new resort swimming pool.

“The vendors want to sell the resort with all land, buildings and associated approvals in one line,” Kelli said.

“However, they’re open to the option of splitting off the development land, and

STUART RANGE OUTBACK RESORT HAS BEEN A COOBER PEDY TOURISM INSTITUTION SINCE IT WAS DEVELOPED AND OPENED BY ITS CURRENT OWNER-OPERATORS IN 1988.

selling that separately with plans and approvals.”

BIG4 Stuart Range Outback Resort is presented as an outstanding freehold going concern, fully staffed, with considerable growth forecast in the years ahead as tourism numbers to Australia’s Red Centre continue to climb.

Offers over $7M are invited. [END]

Integrity.

Trust.

Honesty.

That’s what we’re about.

Dedicated to property With experience dealing in a diverse range of transaction and non-transaction based commercial advisory and property work, we want to guide you through the activities that you undertake in the marketplace to achieve that optimal outcome.

We listen

We respond

We deliver

Contact us today on 07 3221 9149 spranklinlegal.com.au I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

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LEGAL

VICTORIA: ON THE MOVE WORDS_COL MYERS

M

anagement Rights in Victoria are on the move.

The recent sale of the management rights to Melbourne's highest tower, Australia 108, is indicative of the appetite that Melbourne developers now have for management rights. There also seems to be no shortage of experienced buyers currently in Queensland looking to relocate back home to Victoria.

Whilst there is no specific legislation in Victoria dealing with management rights, an opportunity exists under the current strata legislation for developers to establish and sell long term caretaking and

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RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

letting agreements. However, in doing so, developers are required by the strata legislation to act honestly, in good faith, with due care and diligence and in the interests of the Owners Corporation in exercising any rights under the Act. Consequently, developers need to ensure that their caretaking agreements are properly thought through, contain specific duties relating to the particular complex and that the remuneration is properly calculated and fair. Also, developers need to make appropriate disclosure in their off-the-plan sale contracts of their intention to establish and sell management rights.

It is not difficult to retrofit

management rights into an established complex. It simply requires an ordinary (majority) resolution of an Owners Corporation to approve a caretaking agreement and a special resolution (effectively a 75% vote in favour) to enter into a letting agreement and to also grant a lease or licence over common property areas (e.g. for an office/ reception/storage areas). In the absence of specific legislation, caretaking and letting agreements can be for any term. Twenty five year agreements are the norm where developers have made adequate disclosure on their off-the-plan sale contracts. In the absence of

APPETITE FOR MANAGEMENT RIGHTS GROWS IN VICTORIA disclosure, a substantially shorter caretaking term would apply.

Letting Agreements however are different. Even in the absence of prior disclosure, a long term (25 year) letting agreement is beneficial to owners. These agreements (which do no more than grant on-site exclusivity to operate a letting business) cost the Owners Corporation nothing and provide substantial benefits to an Owners Corporation with a significant proportion of investor owners. It can only be a positive to have a letting agent living on site with the tenants they are putting into apartments.

One down side of having no specific management rights legislation is that there is no obligation on an Owners Corporation to enter into a finance deed with a bank who is lending money to a manager to purchase management

rights. These deeds effectively give the bank "step in" rights in the event that an Owners Corporation considers the manager is in breach of the Caretaking Agreement. As banks substantially lend against the good will of a management rights business, it is important that solicitors acting for developers incorporate in their agreements an obligation on an Owners Corporation to enter into a finance deed on terms that are reasonably acceptable to a financier.

No licence is required to carry on a caretaking business. However, a full estate agents licence is required in Victoria to carry on permanent letting (and sales) on behalf of owners under a standard agency arrangement.

No licence (and consequently, trust account) however is required for lettings 90 days or less. [ END ]

Management Rights Law Specialists Australia Wide Our trusted team of legal experts, led by Col Myers, draws on over 30 years experience to get you the best possible outcome.

Although our full suite of services is more comprehensive, particular expertise covers: - Buying & Selling - Structuring - Variations - Renewals - Establishments - Licences & Letting Appointments - Advice on all Body Corporate Issues - GST, Stamp Duty and Tax - Exit strategies - Dispute resolution - Legal due diligence reports

Contact us today to find out how we can assist you; P: +61 (0)7 5552 6666 M: +61 (0)417 620 516 E: cmyers@smh.net.au W: smhmanagementrightslawyers.net.au

I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

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REGULAR FEATURE

WORD OF MOUTH THERE’S NOTHING QUITE LIKE COMMENTS FROM PEOPLE WHO’VE USED OUR SERVICES TO HELP YOU GET TO KNOW US BETTER. SO WE THOUGHT WE’D LET OUR CUSTOMERS DO THE TA L K I N G . H E R E ’ S W H AT T H E Y ' R E S AY I N G A B O U T T H E T E A M AT R E S O R T B R O K E R S .

Buying a business is stressful at times, so it helps to have a experienced agent like Paul Mueller. Mayra and I are very happy with the service we received from him. He responded very quickly to all our questions and saved a lot of time instead of going through the lawyers.

We found Paul personable and professional. His industry knowledge and experience was evident at all times. We have no hesitation in recommending him to others who are considering buying or selling in this industry.

F R E D F R AG I AC O M O AN D M AY R A C H R I S T I A NSEN SPICE BROADBEACH

Over the years we have owned three motels and have dealt with a number of agents along the way.

However engaging Ian Crooks (Managing Director of ResortBrokers) introduced me to a whole new level of expertise and service.

His knowledge of the industry and commitment to helping me put a new lease in place was outstanding.

As I was now acting as the sole owner, it was incredibly helpful and reassuring to have such an experienced and trusted advisor in my corner.

COLLEEN COSGROVE PLATINUM INT E R NA T IO NA L M O T O R INN

Lindsay 'Coop' Cooper made selling our business very easy - even in a difficult economic climate. He had numerous buyers ready to view our property and one of the first to view it, bought it. Coop's experience in selling motels definitely made the process a lot easier and he ensured it was almost stress free. His industry knowledge also allowed us to negotiate the best selling price we could have expected. He was always available to answer our questions, no matter how tedious they were.

LYLE AND LEANNE MCCABE MONTVILLE MOUNTAIN INN

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We appointed Alex Cook on an exclusive basis, and within a short timeframe he presented multiple offers. The sale process was not smooth (the buyers required more time to secure finance ), however despite our concerns, Alex kept us informed and kept the sale on track and the sale settled in April. I have no doubt that without Alex managing this process so closely the sale would have fallen over.

TONY HOLLAND AT R I U M R ES OR T , B I G G ER A WA T ER S

REGULAR FEATURE

SOLD PROPERTIES RESORTBROKERS HAS SOLD AND SETTLED 156 PROPERTIES SO FAR THIS FINANCIAL YEAR, W E H AV E A F U R T H E R 1 0 5 U N D E R C O N T R AC T.

FREEHOLD GOING CONCERN

MANAGEMENT RIGHTS

LEASEHOLD MOTEL

FREEHOLD GOING CONCERN

MANAGEMENT RIGHTS

FREEHOLD GOING CONCERN

MANAGEMENT RIGHTS

F H P A S S I V E I N V E S T.

LEASEHOLD MOTEL

MANAGEMENT RIGHTS

MANAGEMENT RIGHTS

FREEHOLD PASSIVE INVEST

MANAGEMENT RIGHTS

LEASEHOLD MOTEL

MANAGEMENT RIGHTS

SERVICED APTS

MANAGEMENT RIGHTS

LEASEHOLD MOTEL

MANAGEMENT RIGHTS

OFF THE PLAN MR

OFF THE PLAN MR

MANAGEMENT RIGHTS

SERVICED APTS

LEASEHOLD MOTEL

MANAGEMENT RIGHTS

LEASEHOLD MOTEL

F H PAS S I V E I N V E S T

LEASEHOLD MOTEL

OFF THE PLAN MR

MANAGEMENT RIGHTS

MANAGEMENT RIGHTS

OFF THE PLAN MR

LEASEHOLD MOTEL

MANAGEMENT RIGHTS

Jindabyne, NSW

Woombah, NSW

Newstead, QLD

Chermside, QLD

Robina, QLD

Murray Downs, QLD

West End, QLD

Biggera Waters, QLD

Cullen Bay, NSW

Kempsey, NSW

Richlands, QLD

Yeppoon, QLD

Scarness, QLD

Coolangatta, QLD

Chermside, QLD

Jugiong, NSW

North Lakes, QLD

Longreach, QLD

Maitland, NSW

Moree, QLD

LEASEHOLD MOTEL

Tenterfield, QLD

Mittagong, NSW

Coffs Harbour, NSW

Dandengong, VIC

Spring Hill, QLD

Montville, QLD

Northlakes, QLD

Port Pirie, SA

Burleigh Heads, QLD

Labrador, QLD

Port Douglas, QLD

Toowong, QLD

West Burleigh, QLD

Woolloongabba, QLD

Wynnum, QLD

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REGULAR FEATURE

RELIEF MANAGERS P L E A S E N O T E : T H I S I S S I M P L Y A D I R E C TO R Y S E R V I C E T H AT W E P R O V I D E TO A S S I S T YO U .

S H O U L D YO U C H O O S E TO G O O N H O L I D AY O R TA K E A B R E A K , W E R E C O M M E N D YO U INTERVIEW AND QUALIFY RELIEF MANAGERS YOURSELF, BEFORE HIRING. NB. YOU’LL FIND MORE MANAGERS LISTED ON OUR WEBSITE: RESORTBROKERS.COM.AU/BUY/RELIEFMANAGERS

72

RAMON SPIDLA

STEVE REYNOLDS

BARRY & LESLEY ROBERTS

Motels, Resorts & Caravan Parks Nationwide

Management Rights & Motels Brisbane, Gold & Sunshine Coast

Motel Nationwide

0402 255 078 rayann3010@hotmail.com

0413 614 936 steve.managementrightsrelief@gmail.com

0428 422 456 lez.baz@bigpond.com

LLEW & TRISHA POINTON

MARION & PETER KEULEN

MICHAEL STIRLING

Resort & Motels Nationwide

Caravan & holiday parks Nationwide

Management Rights, Resorts & Motels QLD & NSW

0400 035 359 llewp@tpg.com.au

0411 865 905 marion_keulen@hotmail.com

0437 455 865 stirling6298@yahoo.com

MICHAEL & CAROLYN GREALY

MIKE AND TERESA THOMSON

NANETTE MORTIMORE

Motels, Hotels & Caravan Parks QLD, NSW & VIC

Motels Nationwide

Management Rights Brisbane

0437 697 772 cmgrealy@optusnet.com.au

0419 174 221 info@mitemgt.com.au

0419 707 773 nanette.mortimore@gmail.com

PAT R I C I A L AV E R T Y

PAUL & JANE HANSEN

PETER & JANINE TEMPLETON

Motels & Resorts QLD, NSW & VIC

Caravan Park & Villa QLD, NSW & VIC

Caravan Park & Motels Nationwide

0478 611 202 patricia_laverty@hotmail.com

0438 877 932 happycamperparkmanagement@gmail.com

0408 178 130 tempy7@bigpond.com

P H I L L I P & S H A R Y N S TA L L M A N

ROB & LYN KEEN

KAREN & PETER DEACON

Motels Nationwide

Management Rights QLD & NSW

Motel Managers VIC

0428 931 589 pjstal@bigpond.com

0406 884 343 roblynkeen@gmail.com

0400 997 877 peterdeax@gmail.com

SALLY & EDWARD SHIRKE

SHANE & JODIE ADAMSON

SHANE & MADONNA ASHMAN

All Property Types Nationwide

Caravan Park Queensland

Management Rights NATIONWIDE

0437 606 918 sshirkie@gmail.com

0427 155 399 info@safejourneyaustralia.com.au

0400 997 877 peterdeax@gmail.com

VICKI & WAYNE GOWL AND

Y V O N N E & G E O R G E A R ATO

CHARLIE & JACKY

Management Rights & Motels QLD, NSW & VIC

All Property Types Nationwide

Caravan Parks & Motels QLD & NSW

0434 200 110 vickigowland@hotmail.com

0410 685 003 hgarato@bigpond.com

07 4622 3221 jacquelineryan1@bigpond.com

B E L I N D A & D AV I D G U S TA S O N

CARMEL MOLONEY & CHRIS BALEY

CHRISTIAN CARBONE

All property types QLD & NSW

Motel QLD - Gold & Sunshine Coast

All Property Types Nationwide

0403 219 562 gustafsondavid@hotmail.com

0400 483 291 c.m.j64@hotmail.com.

0432 008 988 alisonandlinley@icloud.com

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

JEFF MITCHELL & COLLEEN BARNES

THE GOOD KNIGHTS

PAULINE & ROBERT DONALD

Hotel & Motels Nationwide

Resorts, Motel & Management Rights Australia Wide, Overseas, East Coast Based

Motels & Caravan Parks QLD & Northern NSW

0418 728 493 jeff.colleen@bigpond.com.au

0412 005 537 julia@brightandbold.com.au

0419 810 052 donaldhospitality@gmail.com

GARY & ROBYN LOAKES

JIM & CARMEL RYAN

JOHN & LESLEY GIBSON

All Property Types Nationwide

Motels Australia & New Zealand

Motels Nationwide

0408 798 352 grl21@bigpond.com

0437 404 079 muttley8@optusnet.com.au

0418 681 124 long.yard@bigpond.com

JOHN & SUSAN CONDE

KANE ANSELL & ROBYN HALL

KRISTY & LANCE BUTT

Motels QLD & NSW

Motels South East QLD & Northern NSW

Motels South East QLD

0438 488 738 jnsmotelrelief@internode.on.net

0416 016 614 info@businessbay6.com.au

0428 902 878 nqpropertygroup@gmail.com

MARIA DELANGE

PAUL & ARLEENE MOORE

PAU L A N T H O N Y K I R K PAT R I C K

Motel & Management Rights Central QLD

Motel Managers QLD & NSW

Motel, Resort & Hotel Nationwide

0425 732 569 mariajdl@bigpond.com

0404 855 711 pfandammoore@live.com

0419 675 671 paul.kirkpatrick@gmail.com

ANNIE & GARY MIEGEL

GARRY BAKER

CHRIS CAMPBELL

Operations Managers Nationwide

All Property Types Nationwide

Motels & Management Rights South East QLD & Northern NSW

0449 790 039 annieandgaz@hotmail.com

0437 455 865

garrybaker7@hotmail.com

0449 957 414 cj.campbell@gmail.com

CHRISTOPHER HILLMAN

COLIN & LARAINE FIELDS

ELIZABETH GRIMM

Management Rights, Motels & Resorts QLD & NSW

All Property Types QLD & NSW

Management Rights Gold Coast

0488 550 005 christopher.hillman@bigpond.com

0402 176 933 larainefields@gmail.com

0408 000 891 yellowroses4me2222@yahoo.com.au

GARTH & TRISH CAREY

GEOFF & MARYANNE CHEESEMAN

G R A E M E & D E B O R A H WA L L AC E

Resort & Motel QLD & NSW

All Property Types Nationwide

Motels QLD & NSW

0421 359 059 garth@careynominees.com.au

0410 662 963 cheezmg@bigpond.com

0427 512 751 graemedeb@motelmanagers.com.au

PETER MACKAY

KAREN & ROBERT NISBET

KARLA HARDING

Motels & Caravan Parks NSW 0408 000 554 mackas@gmail.com

Motel & Caravan Parks Nationwide

B&B + Guesthouse Australia & New Zealand

0488 934 899 karen.nisbet70@gmail.com.au

0414 767 499 bnbangel@fastmail.net

GRANT & KERRY O’SULLIVAN

LAUREN KROPP

LINLEY AND ALISON MADDICK

All Property Types Nationwide

All Property Types QLD & NSW

Motels Northern NSW & Southern QLD

0404 473 100 grant2466@bigpond.com

0458 416 484 lauren@realstrategix.com.au

0432 008 988 alisonandlinley@icloud.com

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MEET OUR TEAM I N T R O D U C I N G R E S O R T B R O K E R S ' N AT I O N A L T E A M O F A C C O M M O D AT I O N B U S I N E S S A N D P R O P E R T Y B R O K E R S . W E A R E T H E I N D U S T R Y E X P E R T S AT YO U R S E R V I C E I N E V E R Y S TAT E A N D T E R R I TO R Y .

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IAN CROOKS

TRUDY CROOKS

TIM CROOKS

ALEX COOK

Managing Director Nationwide

Sales Manager Nationwide

Off The Plan Specialist Nationwide

Senior Broker Nationwide

0411 171 648 ian@resortbrokers.com.au

0477 882 210 trudy@resortbrokers.com.au

0422 208 450 tim@resortbrokers.com.au

0467 600 610 alex@resortbrokers.com.au

CARLA COOK

MARISSA MASLEN

KERRY LEWIS

JANE FANG

Marketing Manager Nationwide

Operations Manager Nationwide

Administration Manager Nationwide

Chinese Liaison Broker National

0467 600 611 carla@resortbrokers.com.au

0437 198 164 marissa@resortbrokers.com.au

0418 771 871 kerry@resortbrokers.com.au

0402 399 613 jane@resortbrokers.com.au

N AT H A N E A D E S

GARETH CLOSTER

B R E N T S TA K E R

GLENN MILLAR

Broker Brisbane

Broker Brisbane Central

Broker Brisbane North

Senior Broker Sunshine Coast

0448 339 920 nathan@resortbrokers.com.au

0423 182 766 gareth@resortbrokers.com.au

0410 344 344 brent@resortbrokers.com.au

0412 277 804 glenn@resortbrokers.com.au

RESORTBROKERS.COM.AU_ I S S U E N O . 9 4

PAUL MUELLER

TODD WARNER

GREG JAMES

LINDSAY COOPER

Broker Gold Coast North

Broker Gold Coast South & Northern NSW

Broker Gold Coast & Northern NSW

Broker South East & Central West QLD

0439 255 507 paul@resortbrokers.com.au

0438 170 763 todd@resortbrokers.com.au

0416 247 068 greg@resortbrokers.com.au

0418 711 047 lindsay@resortbrokers.com.au

LYNNE BOOTH

LEN BOOTH

DES FAGG

CHENOA DANIEL

Broker Central QLD

Broker Central QLD

Broker North QLD

Broker Far North QLD

0408 704 778 lynne@resortbrokers.com.au

0438 139 422 len@resortbrokers.com.au

0427 849 119 des@resortbrokers.com.au

0403 143 151 chenoa@resortbrokers.com.au

RUSSELL ROGERS

JASON PORTEOUS

JASON VOGLER

J A C Q U E L I N E F E AT H E R B Y

Broker South Coast NSW

Broker Northern VIC & South West NSW

Broker NSW Mid North Coast & Tamworth

Broker Central Coast NSW, Hunter & Blue Mountains

0416 166 909 russell@resortbrokers.com.au

0414 726 085 jason@resortbrokers.com.au

0427 431 213 jasonv@resortbrokers.com.au

0424 497 056 jacqueline@resortbrokers.com.au

JIM CHAPMAN

LIZ GALEA

DAMON LUNARDELLO

DAMIEN LOORHAM

Victorian State Manager & Quest Apartment Hotels Specialist - Nationwide

Quest Apartment Hotels Specialist - Nationwide

Broker West VIC

Broker North East VIC

0413 444 782 jim@resortbrokers.com.au

0427 218 353 liz@resortbrokers.com.au

0403 730 071 damon@resortbrokers.com.au

0409 399 932 damien@resortbrokers.com.au

I S S U E N O . 9 4 _ RESORTBROKERS.COM.AU

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MIKE OLIVER Broker Tasmania 0410 062 177 mike@resortbrokers.com.au

BLAIR MACDONALD Broker Western Australia 0433 149 144 blair@resortbrokers.com.au

KELLI CROUCH Broker South Australia 0410 441 750 kelli@resortbrokers.com.au

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PO BOX 5004 WEST END, QLD 4101 (07) 3878 3999

N E W S O U T H WA L E S PO BOX 567 ULLADULLA NSW 2539 (02) 9904 8224

VICTORIA

PO BOX 1100 CARLTON, VIC 3053 (03) 9347 3100

SOUTH AUSTRALIA PO BOX 327 FULHAM GARDENS, SA 5024 (08) 8356 5057

TA S M A N I A

PO BOX 3024 DEVONPORT, TAS 7310 (03) 6424 3474

WESTERN AUSTRALIA PO BOX 103, SOUTH PERTH, WA 6951

1300 665 966 RESORTBROKERS.COM.AU

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