Informer Issue 100

INFORMER ISSUE N O. 100 ISSUE N O. 100 AUSTRALIA ’S BE ST ACCO MMODATI ON AUSTRALI A ’S BE ST IN VESTMENT SHOWCASE ACCO MMODATI ON IN VESTMENT SHOWCASE

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T H E 1 0 0 TH E D I T I O N

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Contents

Whats Inside I S S U E N O . 100

10 SILK LANE WOOLLOONGABBA

6 QTR 1 SALES ACTIVITY

An outstanding opportunity set to hit the market

34 22 THE RISE OF ECO TOURISM We look at what’s driving demand for this fast growing sector

THE EVOLUTION OF RESORTBROKERS A timeline showing the 36 year history of the business

A roundup of our top sales from the Qtr 1

Time to scale up & invest in staff & marketing

52

55

58

60

WHY WE ARE DIFFERENT

WECHAT LAUNCH EVENT

SUCCESS STORIES

LET’S GET SOCIAL: RECENT EVENTS

Find out what separates us from the competition

44 WHAT DOES THE FUTURE HOLD FOR RESORTBROKERS

Our special event to launch From Toowoomba to the tropics, We’ve been out & about at our new WeChat platform meet the Uebergangs industry events

61 NATHAN EADES: ARAMA BROKER OF THE YEAR 2021 A big award for one of our hardest working brokers

Regular Features 14 ON THE MARKET

78 BROKER PROFILE

79 SALES ACTIVITY

80 RELIEF MANAGERS

82 MEET OUR TEAM

Managing Director Trudy Crooks with our predictions for the coming year

Meet Brisbane management rights specialist Jeff Keast

A round up of our top sales from around Australia

Taking a holiday?

Need a manager?

Find one here

ResortBrokers' national directory

3 resortbrokers.com.au

4

Preface

Words Ian Crooks, Chairman

A major milestone as Informer hits a century!

Welcome to this special edition of Informer where we focus on celebrating our 100th edition.

It was around 20 years ago when someone in our office came up with a crazy idea – let’s do a magazine for the accommodation industry which informs our network and highlights the best business opportunities across the country.

I’m a believer in the old adage that there is no such thing as a bad idea, so we gave it a whirl. We called it Informer, which was selected by the team after a competition among the staff members to pick a suitable name for the magazine. The first couple of editions were fairly basic, but you know what? People liked it.

Over the years, we’ve changed the format, the design and the frequency of the publication but we’ve stayed on track with the original intention of being the voice of the accommodation industry while embracing the challenges and responsibilities that come with that.

So here we are now, celebrating the 100th edition of the Informer

resortbrokers.com.au

which really is a major milestone and, without blowing my own trumpet too much, this is now a high quality magazine which is an important asset to our industry, judging from the comments we get from many of the 35,000 people across Australia who receive it.

Time flies and now there’s a new generation of industry professionals here at ResortBrokers with a commitment to scale up and deliver even more to our valued clients with national expansion the main priority along with major investment in technology to improve our service offering even more.

However, as with the Informer, we remain committed to our core values and that means changing people’s lives for the better by helping them buy into, and sell out of, their tourism businesses.

In this special edition, our main feature takes a look at one of the fastest growing tourism

categories – ecotourism and the rise of “glamping” as an accommodation option for holidaymakers.

Now, I don’t know about you, but my memories of camping involve clumsy attempts to pitch a tent, pouring rain, canned food and hungry mosquitoes.

However glamping, or glamourous camping, takes the hard work out of staying out in the great outdoors and adds in several layers of luxury with pre-made tents and quality furnishings, which means you can still enjoy all the benefits of being at one with nature with all the creature comforts of home.

We asked the CEO of Ecotourism Australia, Rod Hillman, why this type of accommodation is so popular nowadays. His answer was simple: this is what the market is demanding.

The operators at Nightfall Camp at the edge of Lamington National Park confirm this. They’ve got a

5

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great business and are fully booked out for the first half of 2022. We’re starting to pick up some great listings in this ecotourism sector and are expecting even more growth as demand increases.

As I mentioned, over the past 36 years we’ve been in business, one of the things we’re most proud of is helping people transition into a new business and a new life.

Our new Success Stories section has been set up to celebrate this and Adam and Taylia Uebergang are a classic case of people taking a leap of faith into the accommodation industry.

We also introduce one of our new brokers who is covering Victoria, David Jefferies, who comes to us with impressive credentials and we find out a bit more about one of our Brisbane brokers, Jeff Keast.

Whenever we interview for positions, the question I always

ask myself is: will he/she learn the business quickly? And the second question is: will he/she walk the extra mile, barefoot, for their clients? For both David and Jeff, the answer was ‘yes, definitely’ and we’re already seeing the results from both of them.

I thought the same thing when we hired Nathan Eades to join our Brisbane management rights team six years ago. Jeff nicknames him “the pest”, and you’ll get no argument from me about this, but that pest has just won ARAMA’s Sales Broker of the Year award for the second year in a row and we celebrate his success as well.

Time to wrap it up. I must admit, I quite like the sound of this glamping. I might dust off the kids’ tent and have a cheeky Sauv Blanc and nibbles in the backyard. I just need to find someone to do all the work for me. END

35,000 INFORMERS SENT DIGITALLY FOUR TIMES A YEAR

2,500 PROPERTIES ADVERTISED OVER THE LAST 100 EDITIONS

resortbrokers.com.au

6

Sales Activity

QTR 1

Our Top Recent Sales & Listings We’ve been experiencing incredibly high demand across all accommodation asset classes and here’s a selection of some our biggest and best sales and listings.

JUST SOLD

THE EDGE MILTON, MANAGEMENT RIGHTS, MILTON QLD

JUST SOLD

BYRON LAKESIDE, MANAGEMENT RIGHTS, BYRON BAY NSW

A central Brisbane lifestyle business with high BC salary, topped up to 25 years, with absolutely no disruption from COVID-19.

An easy to run complex with no set hours which presents as the ultimate sea change business in bohemian Byron Bay.

Contact: Jeff Keast M: 0414 669 007

Contact: Todd Warner M: 0438 170 763

JUST SOLD

BUSHMANS MOTOR INN, INVESTMENT, PARKES NSW What a great passive investment.

This 30 room motel with excellent facilities is one of the most popular properties in the region.

Contact: Chris Kelly M: 0431 055 221

JUST SOLD LISTING

SANCTUARY IN THE POCKET, FREEHOLD, BYRON BAY NSW Situated in the Byron Hinterland, NSW's most sought-after location, this Balinese luxury retreat is set amongst 5 acres of award-winning rainforest gardens.

Contact: Todd Warner M: 0438 170 763

resortbrokers.com.au

IBIS STYLE ORANGE, LEASEHOLD, ORANGE NSW The lucky buyer picked up a rare opportunity to acquire the leasehold to this 50-room motel in the heart of the NSW Central Tablelands.

Contact: Russell Rogers M: 0416 166 909

7

UNDER CONTRACT

THE VINES MOTEL & COTTAGES, STANTHORPE, QLD Ideally located adjacent to Quart Pot Creek on the fringe of the Stanthorpe CBD, this substantial leasehold was snapped up offering a high ROI.

Contact: Jason Vogler M: 0427 431 213

UNDER OFFER

ELYSIAN BROADBEACH, QLD With 24 year agreements, easy to manage resort facilities, no set office hours and a growing letting pool, this property received a high level of enquiry.

Contact: Steve Campbell & Todd Warner M: 0407 220 668 & 0438 170 763

UNDER OFFER

THE RISE APARTMENTS MANAGEMENT RIGHTS, NOOSA One of Noosa’s premier properties featuring spacious self-contained apartments which are a short walk to the beach, the river and Hastings Street.

Contact: Glenn Millar M. 0412 277 804

LISTING

SOUTH COAST RETREAT, FREEHOLD, GREENWELL POINT NSW This is a quality waterfront asset in the picturesque Shoalhaven, with consistent turnover and minimal overheads and future growth potential.

Contact: Russell Rogers M: 0416 166 909

LISTING

TESSA PORTFOLIO, MANAGEMENT RIGHTS, BRISBANE QLD

UNDER OFFER

The largest established management rights portfolio ever to hit the market, consisting of six high end residential properties in prime Brisbane suburbs.

This unique business included glamping accommodation, units and dorm accommodation options along with a store/café on Moreton Island.

Contact: Tim Crooks M: 0422 208 450

Contact: Alex Cook & Steve Campbell M: 0467 600 610 & 0407 220 668

CASTAWAYS, MORETON ISLAND, QLD

resortbrokers.com.au

MANAGEMENT RIGHTS 42 UNITS

21 FOR SALE

Mantra Quayside

Port Macquarie, NSW Coming Soon The best property in booming Port Macquarie which offers an outstanding investment opportunity This could be one of the best accommodation opportunities to hit the market this year: The Mantra Quayside, right in the heart of the Port Macquarie CBD is, quite simply, the city’s best property located in one of the most sought-after markets in New South Wales thanks to the boom in domestic drive tourism.

The Mantra Quayside provides a compelling investment opportunity on many levels and will attract strong interest from a range of players in the industry.

With both waterfront and CBD views, this outstanding property has a total of 42 units with 41 in the letting pool because it’s zoned as short term. This is very rare for a management rights business and, because of this, you’ll never lose your letting pool. The caretaking and letting agreements are topped up and there are fantastic systems in place, which means this business runs like clockwork.

Well positioned as the best property in Port Macquarie Located in one of the most sought-after regional markets in NSW A total of 42 units with the option to buy the strata title to 21 units The property is zoned as short term so you will never lose any units in the letting pool High net profit with long term agreements for NSW Solid forward bookings and a good mix of tourism and corporate clientele Mantra Quayside has been refurbished from top to bottom with high quality specs throughout No more capital expenditure needed so good tariffs are guaranteed with very few expenses

Expression of Interest

GREG JAMES

TRUDY CROOKS

BROKER

MANAGING DIRECTOR

+61 416 247 068

+61 477 882 210

greg@resortbrokers.com.au

trudy@resortbrokers.com.au

Dreamtime Resorts are seeking business partners for new acquisitions & future growth Dreamtime Resorts are specialists in the acquisition, management and promotion of premier Australian holiday accommodation. Active exclusively in the Management Rights / Strata sector, the hallmark of a Dreamtime Resort property is high quality, self-contained, apartment-style holiday accommodation... a home away from home.

Dreamtime Resorts are typically purchased and owned by a partnership of private individuals seeking return on investment. They are operated by experienced short-stay managers, often investors themselves. They are promoted by a highly experienced, centralised marketing team.

Dreamtime Resorts own and operate 12 properties along Australia’s Eastern coastline, in locations including the Gold

Coast, Sunshine Coast, Brisbane and Cairns, and including some of Australia’s largest and most successful Strata resorts such as Reflections (Coolangatta) and Turtle Beach (Mermaid Beach).

With 2 exceptional, large-scale, resort-style Management Rights businesses currently under contract, and plans for continued expansion in the coming year, Dreamtime Resorts are seeking new investors to join them on their growth trajectory. They are also seeking experienced managers, both on a contractual and business investment basis.

Dreamtime Resorts also assist independent Strata short-stay properties with promotion. If you are an owner of a shortstay Management Rights and feel you could benefit from professional, centralised marketing, we’d love to hear from you.

nb: Properties above are part of existing Dreamtime Portfolio

Accommodation sector investor looking for your next opportunity?

Experienced short-stay strata operator looking for your next role?

Get in touch with us today!

Aimee Knight (07) 5565 0700 aimee@dreamtimeresorts.com.au

Management rights owner looking for marketing assistance?

MANAGEMENT RIGHTS

COMING TO MARKET SILK ONE & SILK LANE

Watch the Olympics from the comfort of your own home for the first time in modern history!

LARGE-SCALE OFF-THE-PLAN MANAGEMENT RIGHTS IN BRISBANE’S HOTTEST GROWTH SUBURB ResortBrokers is excited to announce the off-the-plan Management Rights to Silk are coming to market. This large-scale permanent complex consists of three towers overlooking the centrepiece of the 2032 Olympic Games – The Gabba.

The energetic fringe suburb of Woolloongabba is home, or in close vicinity, to many of Brisbane’s current major infrastructure projects, such as Cross River Rail, Brisbane Metro and Queen’s Wharf.

Silk One, the first of three towers, is completely sold out. Construction is well progressed, and completion is expected for December 2021. Boasting rooftop swimming pool, fitness facilities and spa - the unique point of difference is the terraced seating to enjoy the year-round events held at The Gabba. In fact, the stadium will undergo a $1 billion rebuild increasing the capacity to 50,000 spectators, ready to host the opening and closing ceremony.

Silk Lane, the second / final stage of the masterplan is split across two buildings. The recent apartment launch has been exceptionally well received in the market. These two illustrious towers will consist of over 300 apartments.

More than just a cricket ground, Woolloongabba is a landmark precinct and neighbourhood, a busy and energetic place of work, transport, leisure, and community life. This outstanding opportunity will not be repeated in the foreseeable future, let alone in one of Brisbane’s most sought-after precincts!

Income projections are being prepared by independent industry specialist accountants McAdam Siemon. Please register your interest with Tim and Alex today!

Alex Cook 0467 600 610 alex@resortbrokers.com.au

Tim Crooks 0422 208 450 tim@resortbrokers.com.au

®

SPECIAL PROJECT 48 EXISTING SITES

63 SITES, DA APPROVED

25 ACRES OWNER’S RESIDENCE 5 BED

Riviera Ski Resort

Lower Portland, NSW

REF // F H 0 0 6 2 5 6

Stunning Hawkesbury River Development Opportunity This property presents a magnificent opportunity for one lucky buyer to secure a piece of paradise on the Hawkesbury. Sitting on 25 acres and 400m river frontage, Riviera Ski Resort is a peaceful property with high demand for weekenders wanting to get out from Sydney.

Currently there are 48 existing sites and not once has the Vendor seen a vacancy for over 20 years that they have been there, demonstrating the high demand for the area.

There is a stunning 5 bedroom house overlooking the property and, with recent sales for homes alone in the area being up around $3 million, there is an opportunity to subdivide and sell off to recover costs.

A DA is currently in place to convert the park into an ultra-modern Villa Estate, Mobile Village or Relocatable Homes with 63 sites and a potential to increase to 85!

Additionally, the DA was lodged prior to Council changing rules that have new DAs having to build 100m from the waterfront and roadside, which means Villas can be right on the riverfront!

The park is on elevated ground and during the recent devastating floods was untouched.

This is a magnificent development opportunity and with motivated Vendors our instructions are to present all offers for their consideration.

Contact me now for more information.

Prime 400m Hawkesbury Riverfront 25 acre property DA to convert Park into 63 Mobile Village or relocatable sites Elevated position on the Hawkesbury unaffected by the recent floods No vacancy in 20 years with the existing sites All sites waterfront DA for an additional lake High demand as a weekender for Sydneysiders Beautiful 5 bedroom house looking over the property Sales from the 63 new villas alone will pay for the development and purchase of the property itself!

Prepaid site fee income from development will exceed $1 million P/A

Expression of Interest

JACQUELINE FEATHERBY

BROKER

+61 424 497 056 jacqueline@resortbrokers.com.au

SPECIAL PROJECT 3 GUEST COTTAGES 5 ACRES OF TROPICAL GARDENS MANAGER’S RESIDENCE 1 BED 1 BATH

Sanctuary in the Pocket The Pocket, NSW

Location is everything.

Luxury Byron Hinterland Retreat Offering.

ResortBrokers is proud to exclusively present to market this incredibly unique freehold offering in the Byron Hinterland.

This opportunity is a rare one that needs to be seen to be truly appreciated, with interest in the Byron region for this type of luxury, boutique accommodation with freehold land size at an all-time high.

Set across 5 acres of lush, award winning tropical gardens, is where you will find this little oasis that is your own Sanctuary in the Pocket.

This luxury boutique Balinese villa style accommodation retreat is so unique and perfectly situated, Only 30 minutes to either Ballina or the Gold Coast Airports, plus 10 minutes drive to the beach at Brunswick or Byron shire. Also conveniently a short drive to the music festival park lands, means a diverse range of repeat clients looking for a peaceful, eco friendly and tranquil retreat.

Extensively renovated by the current owner operators, with all relevant council approvals and certificates in place, this business is performing well and looking for the next owner to take it to another level.

Set amongst 5 acres of lush tropical rain forest in Byron Bay Hinterland Fully sustainable footprint and eco friendly solar and water infrastructure Exclusive luxury boutique Balinese villa style accommodation Lifestyle + Blue sky upside = this business has a great balance & potential Fully appointed kitchens, private pools, BBQ areas, modern appliances, luxury linen included in rooms Set your own office / working hours All council approvals & certificates in place. Located in one of the most sought after NSW locations, the Byron Shire Ideal festival accommodation situated 7 Minutes from North Byron Parklands Situated only 30 minutes from Ballina or the Gold Coast airports

Net Profit $181,959 Price $3,700,000

TODD WARNER

BROKER

+61 438 170 763 todd@resortbrokers.com.au

REF // F H 0 0 6 7 9 9

14

On The Market

Here are our five market predictions:

1.

Regional markets will continue their sharp upward trajectory as international borders remain closed and Australians holiday at home. This is particularly applicable to destinations within four hours’ drive of a capital city with drive tourism changing the way Australians travel.

The Road Ahead Words_Trudy Crooks, Managing Director After a tumultuous past year and a half, we’re often asked for our take on what the future holds within the industry.

One thing that is certain is that the next 12 months will bring more uncertainty, however, there are solid economic fundamentals at play which point to a positive outlook.

So, we’re going to get our crystal ball out and make a few calls on what’s likely to happen out there – based on facts and what we know already.

resortbrokers.com.au

The migration of people away from capital cities to the regions will continue and, as such, “big city” investors will continue their hunt for regional assets.

2.

Demand for caravan parks and freehold motels has been high and this will only increase with demand outstripping supply. In fact, the serious enquiry level for these particular freehold assets is so high that we’ve been putting the “leasehold-passive investor model” model back together.

That is, instead of selling a park or motel leasehold and freehold separately, we’re selling them together in one line because that’s what investors want in this market.

15

3.

Capitalisation rates will tighten because of high demand from investors, especially in regional areas, and this means high buyer demand in the regions is driving cap rates up and there isn’t enough stock to cover that demand.

The cap rate indicates the rate of return that is expected to be generated on an investment in an accommodation asset, which also means that prices are rising.

4.

Interest rates are playing a major part in this increased demand for regional and freehold assets.

This “cheap money” is set to continue for a while with the Reserve Bank of Australia saying interest rates will remain low until 2024.

Some analysts are predicting the RBA will backtrack on this timeline, but our assessment is that for the next 12 months, rates will remain low and that will continue to drive demand.

5.

There are more development applications being lodged around Australia and this is perhaps because developers are aware that the cycle is at around “six to eight o’clock”, depending on the location, which means that the next upswing is on the way.

The Australian Construction Industry Forum reports the country’s building and construction market is bouncing back.

Growth is exceeding expectations based on the deployment of a comprehensive range of policy measures designed provide a strong stimulus and a rapid recovery.

The new forecasts project growth of 2.7 percent, bringing the level of building and construction work across all sectors up to $243 billion in 2021. END

resortbrokers.com.au

16

Market Update

EOFY 20/21 Top 10 Sales

WRAP UP

1.

Despite a topsy-turvy FY21 created by lockdowns, border closures and restrictions, we’ve encountered a resilient accommodation market, especially in those regional destinations which are drive-able from major cities.

Each sale tells its own story and we’ve put together a top 10 to highlight the fact that here is demand across all asset classes.

HUNTER GATEWAY MOTEL, RUTHERFORD NSW

Freehold Passive Investment Brokers: Ian Crooks / Trudy Crooks / Jacqueline Featherby This off-market deal is a classic example of how our collaborative culture achieves outstanding results for our clients. This is one of the Hunter Valley’s premier motels and it was sold exclusively for $8.45 million through ResortBrokers to the Trinity Accommodation Regional Hospitality Fund (TARHF), run by Mandala Asset Solutions. The 63 room motel became Mandala’s 18th property in regional Australia with a total of $110 million in assets under management.

2.

3.

BATHURST HERITAGE MOTOR INN, BATHURST NSW

Freehold Going Concern Broker: Chris Kelly This was an absolute breakthrough deal for our NSW Central West broker Chris Kelly and this outstanding freehold motel right in the centre of Bathurst is as big as they come in regional Australia.

Chris worked long and hard to get this one over the line, selling it for $7.05 million to the experienced Lithgow-based Inzitari family. resortbrokers.com.au

TINGIRANA, NOOSA QLD

4.

THE RITZ GEELONG, GEELONG VIC

Management Rights Brokers: Alex Cook / Glenn Millar

OTP Management Rights Broker: Tim Crooks / Alex Cook

This outstanding 5-star absolute beachfront property on world famous Hastings Street was the first short term management rights complex sold after the COVID outbreak. Tingirana runs close to 100% occupancy year-round and drives an exceptionally high ADR – even when domestic borders were closed last year!

The Sunshine Coast is one of the hottest markets in Australia.

This off-the-plan deal confirmed huge buyer demand for this type of asset in a go-ahead city near Melbourne. There were multiple high quality bidders attracted to both quality of the property, as well as the opportunity to secure a footprint in Victoria’s second largest and rapidly growing city. Geelong is quickly emerging as one of Australia’s leading non-capital cities.

17

6.

5.

BIG4 STUART RANGE OUTBACK RESORT, COOBER PEDY SA

Freehold Going Concern Broker: Kelli Crouch This is a classic example of how tenacity can yield results. From listing through to final sale, this deal provided a few hurdles and Kelli, Queen of the Desert, kept going and kept everyone updated on its progress. The BIG4 Stuart Range Outback Resort was picked up by an emerging player in the holiday parks and Manufactured Housing Estates industry, Lifestyle Villages.

WHALE INN & RESTAURANT, NAROOMA, NSW SOUTH COAST

7.

Freehold Going Concern Broker: Russell Rogers This is an example of the fact that motels, especially in regional coastal destinations, are in such high demand with Justin Hemmes buying into this property through his hospitality company, Merivale.

It highlights the fact that city buyers are turning their attention to the regions. The sale was completed

by ResortBrokers’ number one broker for FY21, Russell Rogers.

ATRIUM, BUDERIM, SUNSHINE COAST, QLD

Management Rights Brokers: Tim Crooks / Alex Cook / Chenoa Daniel One of the largest permanent management rights complexes on the Sunshine Coast sold for what’s believed to be a record multiplier in the area. The management rights to Atrium sold for $4.75 million, representing a multiplier of 6.1X for the 305-unit complex.

10.

8.

9.

BUSHMANS MOTOR INN, PARKES, NSW

YUNGABA, KANGAROO POINT, BRISBANE

YAMBA SUN MOTEL, YAMBA, NSW

Freehold Going Concern Brokers: Steve Campbell / Chris Kelly

Management Rights Brokers: Alex Cook / Tim Crooks

Freehold Going Concern Broker: Greg James / Steve Campbell

This transaction is another classic example of how our conjunctive culture between brokers in different regions can work in our clients’ favour. The deal also highlights how we’re putting motel deals “back together” because of market demand. That is, we put the leasehold and freehold together and sold it as a Freehold Going Concern.

Yungaba House at Kangaroo Point is a historic 130 year old building located right on the Brisbane River. This transaction was agreed shortly after the start of the pandemic and during the nationwide lockdown. It demonstrated the ‘bullet-proof’ nature of permanent management rights businesses, and the strong demand in the market for prime assets such as this.

This was the third time that Greg James sold this property and the transaction confirmed that the far northern NSW region is a real hotspot for accommodation demand, thanks to the rapid rise in domestic tourism.

Again, this was a conjunctive deal with Steve Campbell. resortbrokers.com.au

MOTEL FREEHOLD GOING CONCERN 12 ROOMS 1,702SQM LAND AREA MANAGER’S RESIDENCE 1 BED 1 BATH

Cardwell Beachfront Motel Cardwell, QLD

REF // FH006810

Lifestyle, location all in one package make the sea change This well-established and fully refurbished Freehold Motel is located on the main thoroughfare through the township of Cardwell, a coastal town in the Cassowary Coast Region, North Queensland.

The motel features 12 air-conditioned, freshly refurbished accommodation and comfortably furnished with queen motel rooms and self-contained apartments.

The rooms are positioned to give stunning views over Rockingham Bay & Hinchinbrook Island.

It's an easily managed 12 room property perfect for beginners or for a couple. The reception is behind the manager's residence with a store room directly behind the reception area for easy access. A swimming pool is located on the ocean front of the motel together with BBQ facilities.

The manager's residence is a one bedroom apartment, with kitchen and living area & outdoor balcony to enjoy the stunning ocean views every day.

Consistent performer showing year on year growth Prominent, highly visible main road location with easy direct access 1,702sqm land area Refurbished with no money to spend Enjoy the climate and relaxed beach lifestyle of Cardwell Easily operated by a couple

Net Profit $272,393 Turnover $369,740 Price $1,400,000

DES FAGG

BROKER

+61 427 849 119 des@resortbrokers.com.au

MANAGEMENT RIGHTS BUSINESS ONLY 80 APARTMENTS

24 LETTING

Management Rights business only in a high demand precinct ResortBrokers ® would like to present to market this Business Only Management Rights opportunity located in a popular Townsville precinct. The property consists of 80 apartments in the complex with a mix of 2 and 3 bed apartments. Situated on the eastern side of Castle Hill, it offers sweeping views over Magnetic Island and the Coral Sea. As there is no real estate to buy, it makes a great business only management rights although the current agreement has a live onsite requirement. The business is the perfect opportunity for a husband and wife team, or first time operator looking to run a profitable business whilst maintaining a flexible lifestyle.

Waterview Terraces

Belgian Gardens, QLD

High Body Corporate Salary High demand rental location No real estate to purchase, no levies to pay Easy to operate by a couple Stand only business or add on to existing business Opportunity for further growth

DES FAGG

Net Profit $165,807 Price $660,000

BROKER +61 427 849 119 des@resortbrokers.com.au

REF // MR006808

C A R AVA N PA R K

31 POWERED SITES

4 COTTAGES

Gem of the West - excellent freehold caravan park which includes multiple freehold commercial properties This would be one of the best presented caravan parks in central Queensland - the park grounds, cabins, amenities block, pool and residence will impress any buyers who do an inspection.

Situated approx 60km west of Emerald in the Gemfields you will be surprised to find this oasis, the trees, space and ambiance of the park make it a favourite for tourists, many of whom are repeat clients.

The park consists of 31 powered sites along with 3 self contained and 1 budget cottages, a very nicely refurbished residence and 3 freehold shops adjoining the park, the post office, a gem shop both leased and a very profitable laundromat run by the owners.

Rubyvale Caravan Park

Rubyvale, QLD

A very rare opportunity your own park and 3 commercial tenancies Two distinct trading periods, high season (April to September) and low season (October to March) Very popular fossicking and rock washing facility in the park Located in the main street with all town facilities within 80 metres Presentation second to none

GRANT SULZBERGER

Net Profit $116,349 Turnover $211,185 Price $795,000

BROKER

+61 455 053 832 grant@resortbrokers.com.au

REF // FH006759

MANAGEMENT RIGHTS OTP 1 2 4 U N I TS , 5 0 P R OJ E C T E D LE T T I N G POO L 25 YEARS 6 STOREY TOWER

Lasail

Newport, QLD

REF // OTP006837

Striking Waterfront Off The Plan Management Rights We are excited to present this incredible opportunity to acquire the business-only off the plan management rights to Lasail - a picturesque waterfront high-rise development designed by award-winning architects: Rothelowman. Developed over two stages, Lasail Port and Lasail Starboard, are positioned right on Newport Lake in the stunning Redcliffe Peninsula. Together they will comprise of 124 luxuriously appointed units with resort-style amenities for residents.

This is a true business-only opportunity, with no real estate to own and no requirement to live onsite. The business is underpinned by a solid $155K per annum BC salary along with brand new 25 year Caretaking & Letting Agreements.

Strong pre-sales which have secured a healthy number of investors into the letting pool. The rights to Lasail will be highly desired by operators looking to expand into this coastal region located 30 minutes to Brisbane airport.

Part of an established coastal masterplan, Lasail is 350m to the Newport Marketplace development. Currently under construction, this $30m retail hub will offer supermarkets, cafes, health & medical centres & major retailers providing employment major opportunities to the area.

Stunning mid-rise development surrounded by landscaped grounds & boardwalks Business includes manager's office and storage area No requirement to live onsite or real estate to purchase Option to buy 3 bedroom townhouse from $690K or 2 bedroom unit from $760K Podium level pool with adjoining BBQ seating area Projected investor profile of 40% and net profit circa. $324K Lavishly designed apartments - 2 and 3 bedroom designs and 3 bedroom townhouses Stage 1 - 73 units with 22 Marina Berths Stage 2 - 51 units with 10 Marina Berths Solid $1250 per lot for Body Corporate salary component New 25 year Agreements prepared by HWL Lawyers Stage 1 is under construction and due to complete in Q1 2022

Net Profit $324,466 Price $1,752,117

JEFF KEAST

TIM CROOKS

BROKER

BROKER

+61 414 669 007

+61 417 544 562

jeff@resortbrokers.com.au

tim@resortbrokers.com.au

21

McBride Legal is a specialist commercial and litigation practice, acting for small to large size commercial enterprises. McBride Legal provides a full suite of commercial legal services to its clients and looks for a practical commercial solution to any situation. The firm strives to provide quality legal services in an efficient manner with a focus on client service that sets it apart from other professional service providers.

Acc. Spec. (Bus.) - Qld Special Counsel, McBride Legal M. 0410 644 246 E. davidadolphe@mcbridelegal.com.au

David Adolphe is a Queensland Law Society Accredited Business Law Specialist and has been in practice for 20 years. He has advised clients in all manner of business transactions and takes a specific interest in Tourism and Hospitality matters. David takes a practical approach to delivering the best possible strategic legal advice to clients on all aspects of business and commercial law matters.

McBride Legal Level 15, 239 George Street, Brisbane, Qld 4000, Australia 07 3193 9800 www.linkedin.com/company/mcbride-legal

22

Staying at ecoresorts and glamping is quite unlike any other travel experience and, as Ben Hall discovers, travellers are now increasingly looking to immerse themselves in nature without sacrificing their creature comforts.

If you love the idea of getting out into the great outdoors but are not keen on the creepy crawlies, a sleeping bag full of sand or mud or the thought of needing a shovel to go and dig a toilet, then glamping might be a good alternative for you.

resortbrokers.com.au

23

“Glamping,” which combines the words glamourous and camping, is the perfect antidote to the sometimes awkward and frustrating process of pitching a tent which can become a muddy mess if the rain hits. Let’s face it – traditional camping can be fun but so many things can go wrong. Someone’s forgotten the sleeping bags, the breakfast food, the torches, the matches, the toilet paper. The local insects have decided to go on a human feeding frenzy.

AUSTRALIA’S ECOTOURISM INDUSTRY BY NUMBERS

14,000

DIRECTLY EMPLOYED

$1.6B

With glamping, there is no tent to pitch and no gazebo to struggle with, meals are usually prepared for you by chefs so all you have to do is sit back, relax and enjoy a glass of wine as the sun sets to birdsong knowing you’re not facing another night of sleeping on a half inflated blow-up mattress.

COMBINED ANNUAL REVENUE

500

REGISTERED OPERATORS WITH ECOTOURISM AUSTRALIA

Glamping is a way to experience the great outdoors while enjoying a little bit of luxury and it’s becoming one of the most popular forms of ecotourism, which itself is emerging as one of the fastest growing tourism sectors.

It’s where stunning nature meets modern luxury. It's a way to experience the untamed and completely unique parts of the world without having to sacrifice creature comforts. Glamping has evolved as traveller demand has changed from a generic, one-size-fitsall vacation to a camping experience that is comfy and luxurious. Electricity, plush blankets, running water, mood lighting, superb meals and a full range of creature comforts are what make glamping an ideal vacation for many. We no longer just want to simply witness nature - we want to live in it and amongst it.

“The attraction is that this is what the market wants,” says Ecotourism Australia CEO Rod Hillman.

“If you look at all the trends that are coming through, pre-COVID and post-COVID, there's a real interest from visitors and guests that are looking for the experience that ecotourism offers.

(Booking.com 2021 Sustainability Report)

“The key thing is this idea of ‘connection’.

For people, especially those living in urban areas of cities, it gives them a chance to connect with themselves, connect with nature, and just focus on themselves and have a completely different experience to what they have every day.”

(Ecotourism Australia)

“It's this real concept of wellness, so having experiences such as in an ecoresort, or through an ecotourism activity, you're actually making yourself feel well. You’re experiencing physical wellness, mental wellness but also the social experience that comes with it. It really enriches your life and makes you better.”

The most relevant recent survey on ecotourism was conducted by Booking.com which was released on World Environment Day, June 5, 2021, which states that 61 percent of travellers surveyed said that the COVID pandemic has made them want to travel more sustainably in the future.

The same report says that 83 percent of global travellers think sustainable travel is vital, 72 percent of travellers believe people must act now to save the planet for future generations and 81 percent of travellers say they want to stay in a sustainable accommodation in the upcoming year – up from 62 percent in 2016.

So, which types of ecotourism products are in high demand now?

“Well, at the moment just about everything, with the borders closed, domestic travel has gone crazy.

Accommodation is probably faring the best in the tourism sector,” Mr Hillman says.

WHAT TRAVELLERS WANT

61%

SAY THEY WANT TO TRAVEL MORE SUSTAINABLY

83%

SAY SUSTAINABLE TRAVEL IS VITAL

81%

WANT TO STAY IN A SUSTAINABLE ACCOMMODATION IN THE UPCOMING YEAR

62%

WANTED TO STAY IN SUSTAINABLE ACCOMMODATION IN 2016

resortbrokers.com.au

ECOTOURISM IS THE FASTEST GROWING TOURISM SECTOR

47%

INCREASE IN NUMBER OF VISITORS BUSHWALKING OVER PAST 5 YEARS

56%

INCREASE IN NATIONAL AND STATE PARK VISITOR NUMBERS

“If you speak to most accommodation providers, certainly in the ecotourism sector, many of them are having the best years they've ever had in terms of occupancy and revenue, especially the ones that are within a three to four hour drive of the capital cities. They’re running at 100 percent.”

Nightfall Camp is one of Australia’s most popular ecoresorts with five luxury glamping tents, located in Lamington National Park south of Brisbane, and owner-operator Steve Ross reports that bookings are at 100 percent. Nightfall Camp is already fully booked from January to July 2022.

“Our guests are pretty much looking for the same thing when they come here. They want to be at one with nature, even just for a little while, and they want to forget the clutter and complications of everyday life.” says Steve Ross.

“It’s all about a genuine desire to connect with nature.

Our guests come here to be immersed in a national park teeming with wildlife and natural sounds.

There’s a fresh water creek that runs year round.

“People want balance and rejuvenation, they want pure fresh air and the tranquility of the forest. We have a maximum of only eight guests at one time and this ensures privacy, intimacy and peace and quiet.

“The way we do it is that we offer all this, with the added advantage of enjoying a truly luxurious experience which includes organic home cooked meals with locally sourced products.”

Steve Ross says he and partner Jade Adermann, who work together at Nightfall, can literally see a change in guests when they leave the resort.

“You can see it in their faces and in their body language.

They’re more relaxed and they seem happier.”

The definition of ecotourism adopted by Ecotourism Australia is: "Ecotourism is ecologically sustainable tourism with a primary focus on experiencing natural areas that fosters environmental and cultural understanding, appreciation and conservation."

32%

INCREASE IN THE NUMBER OF PEOPLE WHALE/DOLPHIN WATCHING

Ecotourism operations promote sustainable travel that benefits local communities, culture, and heritage and minimise impacts on the environment.

The idea of luxury excursions into the wilderness is nothing new. In the early 1900s, British and American adventurers to the African plains hired tailors, chefs and dozens of porters per person for extravagant game hunting trips.

But the term “glamping” itself is only a few years old.

Google searches show that people started looking for the term on the internet only from about 2007.

The word “glamping” first appeared in the United Kingdom in 2005 and was added to the Oxford English Dictionary in 2016.

Now there exists a “glamping versus camping” rivalry which actually shares a common thread about being at one with nature imbued with a consciousness and concern about environmental and societal impacts.

But for glamping enthusiasts, author David Barry’s take on traditional camping is perhaps what really motivates them: "It always rains on tents. Rainstorms will travel thousands of miles, against prevailing winds for the opportunity to rain on a tent." END

WHO IS ECOTOURISM AUSTRALIA? Ecotourism Australia (EA) is a not for profit, membership-based organisation inspiring environmentally sustainable and culturally responsible tourism. Internationally recognised through the Global Sustainable Tourism Council, EA designs and delivers certification programs for tourism products and destinations, assuring travellers that these are backed by a strong commitment to sustainability and quality.

ECOTOURISM.ORG.AU 07 3256 6777

resortbrokers.com.au

(Tourism Research Australia)

24

25

Six of the Best Ecotourism and glamping are two of the fastest growing sectors in the tourism and accommodation industries, and ResortBrokers has six great investment opportunities which are perfectly positioned to capitalise on this incredibly high consumer demand.

MR SALE PRICE $1.195M

AZZURRA ECO RESIDENTIAL RESORT VARSITY LAKES, GOLD COAST Nestled amongst a nature reserve, overlooking the water in Varsity Lakes, Azzurra Eco Residential Resort, is one of the Gold Coast’s best kept secrets. This luxury designer ecoresort offers a peaceful location in one of the most sought after postcodes on the coast. The premium resort-style complex consists of 49 individual lots across a variety of layouts from 1, 2 & 3 bedrooms.

Finished off to a high standard, these elevated residences enjoy wonderful water and parkland views and this ecoresort business is the “the ultimate lifestyle business”.

The premium facilities are very easy to maintain with a beautifully maintained tropical resort pool, two BBQ areas and a secure undercover car park, all at a very high standard.

This is a management rights business with topped up 25 year agreements and with 26 lots managed in the permanent letting pool, there is some potential for upside growth.

This associated real estate is an amazing and premium manager’s 3 bed, 2.5 bath, 3 car villa+ separate office with a downstairs dual living/ workshop space + ample storage.

TODD WARNER 0438 170 763 todd@resortbrokers.com.au

FOR SALE BY EOI

NIGHTFALL CAMP LAMINGTON NATIONAL PARK, QLD Nightfall Camp sits on 257 acres of lush tropical forest in a deep gorge escarpment and Christmas Creek flows 365 days per year through the property for some 1.4 kilometres. Located at the edge of Lamington National Park in south east Queensland, the camp’s entire footprint is less than 5 acres of the 257 acres, leaving the other 252 acres as untouched beautiful forest. The safari tents themselves need to be seen to be believed.

Lamington’s protected landscape is one of the most species-rich and diverse areas of Australia and includes part of the world’s largest tract of Gondwana sub-tropical rainforest.

Each 62 sqm tent is hand-built and set up to provide an expansive feeling with interiors that can be altered to suit the mood or season with views in every direction.

The setting perfectly captures each tent’s private forest setting and the many birds who also call the trees home. If the tent walls are down, and it’s winter, a sense of cosy intimacy pervades.

This is luxury glamping at its best. As the light of the fireplace flames flicker on the canvas ceiling and the smell of wood-smoke hangs gently in the air, the real world is somewhere out there.

STEVE CAMPBELL 0407 220 668 steve@resortbrokers.com.au

GREG JAMES 0416 247 068 greg@resortbrokers.com.au

resortbrokers.com.au

26

ECOASIS RESORT

PRICE: $3.85M (NEG)

(UKI, NSW) Set on 112 acres of land, with views to the iconic Mount Warning, this property boasts six beautiful chalets that are nestled in the pristine and ancient world of the northern NSW hinterland. Just two hours from Brisbane, 40 minutes from Gold Coast airport, 35 minutes from Byron Bay, but a million miles from everywhere, this can quite simply be described as one of the best eco-resorts in northern NSW.

ecOasis Resort boasts 6 two storey and extremely large chalets that exude luxury and comfort. The property is designed so guests can experience a real closeness with nature.

Each chalet is positioned for privacy, some with expansive views across the valley, others nestled within the ancient rain forest. Each chalet affords a different perspective of the property.

Yet another feature located on the property, is an area that allows for bush walking. Also within the property a koala colony resides as well as various endangered species of flora and fauna.

Built on 112 acres, ecOasis has a DA for a further chalet to be constructed as well as a very large common room that can be used for further accommodation or event space.

GREG JAMES 0416 247 068 greg@resortbrokers.com.au

MIST AT CAPE TRIBUL ATION NORTH QUEENSLAND Located in the iconic Cape Tribulation, and only 52 kilometres north of Port Douglas, mist at Cape Tribulation was built in 2017 and is the newest eco luxe accommodation in the area. Each of the three elevated pavilions has more than 50 square metres of indoor and covered outdoor living space, with expansive views of the World Heritage Rainforest and orchard and is aimed at travellers at the luxury end of the market.

Each pavilion features air conditioning, king size bed, pillow menu, 3-seater sofa, dining area, kitchenette with full size fridge, coffee machine, luxury bathroom and large covered outdoor deck.

Brother and sister team Paul and Mary Martin built mist themselves from the ground up in 2017 after they bought what was effectively an out-of-control patch of jungle in Cape Trib.

The property now is off-grid and has new state of the art solar and battery storage with back-up generators. The property also has a bore, a mountain fed year-round creek, and new sewerage system.

The business enjoys the number one ranking with TripAdvisor for Cape Tribulation, and all reviews are 5-star, and it is rated 10 stars on Google Business.

It’s easy to see why.

SHANE CROGHAN 0418 451 006 shanec@resortbrokers.com.au

resortbrokers.com.au

PRICE $1.295M

PRICE $3M

27

CASTAWAYS MORETON ISL AND MORETON BAY, QLD Castaways is a fully licensed store / café, which also includes a range of different accommodation options which include eco-cabins which were built for the glamping market. Located in the township of Bulwer, Castaways is an easy 10 kilometre drive from the vehicle ferry landing point at Tangalooma Wrecks.

The accommodation side of the business comprises 11 eco-cabins, eight self-contained units and a large selfcontained lodge.

The eco cabins have been a hugely popular addition to the business and helped drive revenue and have been built on a neighbouring piece of land surrounded by beautifully landscaped gardens.

The eco cabins have been very popular with guests and have helped Castaways benefit from the resurgence in domestic tourism when the pandemic restrictions lifted in June 2020.

Castaways is located on the north-western coast of Moreton Island, 40 kilometres north-east of the Brisbane CBD, and is reached by Micat ferry which departs from 14 Howard Smith Drive, Port of Brisbane.

This is a destination which is set to become the “Whitsundays of the south” under bold new plans being devised by the region’s tourism industry figures.

ALEX COOK 0467 600 610 alex@resortbrokers.com.au

FOR SALE BY EOI

STEVE CAMPBELL 0407 220 668 steve@resortbrokers.com.au

SOUTH COAST RETREAT NSW SOUTH COAST With waterfront accommodation including six safari tents built specifically for the glamping market, South Coast Retreat provides that perfect combination of an immersion in nature and decadent luxury located on landscaped grounds on the tip of Greenwell Point in NSW. The accommodation also includes nine cabins and one waterfront house set across an acre of absolute waterfront land. Of the six glamping tents, three have partial water views and the other three have daybeds.

All glamping tents have EcoFurn chairs to recline in as the sun goes down ahead of an evening relaxing by the fire pit. This is also the place to be in the mornings to catch the sunrise.

Glamping in the luxury safari tents is warm in winter with electric heating, soft and warm blankets and an electric blanket. This is all about being at one with nature with creature comforts.

In summer, the south coast climate and sea breezes and quiet wall fan help to keep everyone cool. Inside, each glamping tent has a beautiful and super comfortable queen-sized bed.

The bathroom is large and modern and the oversized shower includes a dual shower head.

The compact kitchen has a full sized fridge, microwave, kettle and toaster and on the deck is a BBQ.

RUSSELL ROGERS 0416 166 909 russell@resortbrokers.com.au

resortbrokers.com.au

MOTEL LEASEHOLD 19 CABINS 46 YEARS MANAGER’S RESIDENCE 2 BED 1 BATH

1 . 4 5 3 H E C TA R E S I T E

Anglers Reach Lakeside Village

Anglers Reach, NSW

REF // LH006815

Leasehold Caravan Park offers high returns in the NSW High Country.

Here is your chance to secure the leasehold of this well-presented park located 10 minutes from Adaminaby. Consisting of 19 fully equipped self-contained cabins and offering a wide range of accommodation from the 2 person cabin to the 20 person cabin all in a location that is an outdoor adventure playground.

Anglers Reach Lakeside Village sits on 4 acres of prime lake front property on the tightly held Lake Eucumbene. This area is known as NSW premier trout fishing region. Guests can fish from shore or hire out a boat from the on-site tackle shop.

Adding to this unique offering is the 46 years left on an extra-long lease with Snowy Hydro. Annual rent is an unheard of $20 with an additional $50 per year for the lake lease. That is an incredible $70 annually!

Adaminaby's proximity to Mt Selwyn Snowfields makes it a popular base for skiers in winter and a majority of the park's turnover is during the snow season. For the rest of the year it attracts people keen on horse riding, bushwalking, fishing and water sports.

Anglers Reach Lakeside Village is truly a park for all seasons and an opportunity not to be missed.

Waterfront property on the tighly held Lake Eucumbene Long lease term with 46 years remaining Rent is only an annual $70+GST Impressive ROI due to high turnover and low rent Great returns and lifestyle This is a park for all seasons

Net Profit $286,489.60 Turnover $514,149.16 Expression of Interest

RUSSELL ROGERS

SENIOR EXECUTIVE +61 416 166 909

russell@resortbrokers.com.au

IAN CROOKS

CHAIRMAN

MORE INCOME HIGHER VALUE EASY TO RETROFIT EXISTING BUILDINGS

VALUE FOR TENANTS Speeds equal to or better than fibre Instant connectivity

If you outsource internet service provision in your permanent building, you are missing out on valuable income. With gigafy’s simple WiFi network system, you become the preferred ISP.

EASY TO Residents enjoy betterRETROFIT service. We take care of EXISTING BUILDINGS billing and support. You collect the $$$.

Full coverage, including common areas No contracts, flexible plans No set-up fees, no equipment needed

TENANTS VALUE FOR No dealing with telcos/ISPs Speeds equal to or better than fibre Instant connectivity

It’s whyFull gigafy’s WiFiincluding solutions are found coverage, If you outsource internet service provision in

VALUE FOR YOU on valuable income. With gigafy’s simple WiFi your permanent building, you are missing out

network system, you become the preferred ISP. Residents enjoy better service. We take care of

New on-going revenue stream

billing and support. You collect the $$$.

Proven 300-500% 5yr ROI

common areas

in more than 30,000 apartments and No contracts, flexible plans

450 venues across Australia.

No set-up fees, no equipment needed No dealing with telcos/ISPs

YOUR BUILDING COULD in more than 30,000 apartments and BE MAKING YOU MORE! 450 venues across Australia.

It’s why gigafy’s WiFi solutions are found

Faster, more reliable connections YOU VALUE FOR High tenant satisfaction and retention New on-going revenue stream Proven 300-500% 5yr ROI

Increased management rights resale value Faster, more reliable connections

Easy switch satisfaction between permanent and High tenant and retention

YOUR BUILDING COULD BE MAKING YOU MORE!

Increased rights resale value short-termmanagement uses Easy switch between permanent and short-term uses

gigafy.com.au gigafy.com.au 1300 1300 444 444 239 239 I S S U E N O. 9 8 _RESORTBROKERS.COM.AU

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MOTEL FREEHOLD GOING CONCERN 14 ROOMS

MANAGER’S RESIDENCE 3 BED 1 BATH

Colonial Motor Inn Pambula, NSW

REF // FH006806

Fabulous Freehold for First Timers!

This easy to run motel is perfect for newcomers to the industry, sea changers or someone seeking a semi-retired lifestyle. It has 14 well maintained and spacious units all with ground level access. The motel offers ample onsite parking outside each room along with extra spaces for larger trailers and boats. The current owners have recently invested over $20,000 upgrading the hot water system throughout the entire motel.

Ideally located on a high exposure corner block, Colonial Motor Inn is walking distance to Pambula shops and restaurants. Its proximity to Pambula's beautiful beaches, inlet and National Parks gives this motel a prime location in a top holiday destination Colonial Motor Inn is only minutes from Merimbula's Airport which offers daily services to Sydney and Melbourne.

Located in the heart of the Sapphire Coast, this property is a fantastic opportunity for an owner operator seeking that coastal lifestyle with a steady income.

Easy to run Regular and weekly repeat clientele on the Sydney - Melbourne coastal route High exposure location on Princes Highway 14 generous size units Minutes to Merimbula's Airport with daily service to Melbourne & Sydney All ground level units Spacious 3 bedroom open plan residence

Net Profit $221,088.49 Turnover $274,812.56 Expression of Interest

RUSSELL ROGERS

SENIOR EXECUTIVE +61 416 166 909

russell@resortbrokers.com.au

MANAGEMENT RIGHTS

22 UNITS

19 LETTING

Location, Profit and Lifestyle Wrapped Into One Package ResortBrokers is proud to present Waterfront Terraces, an outstanding opportunity for you to secure an extremely rare and high-performing Management Rights business on the Cairns Esplanade, just a short stroll to the CBD, hospitals, shopping/dining precincts etc.

Business with such prime location are usually tightly held and hard to obtain due to the constant demand of the Cairns CBD and waterfront location.

19 YEARS

The business presents as a pooled income system to create ease for the manager. Managers can capitalise on the no set office hours to generate a complimentary lifestyle.

This is a Management Rights definitely worth securing!

Waterfront Terraces Cairns, QLD

Magnificent Esplanade Location 19 Years left on Agreements Strong corporate and tourism markets 22 Units (19 in Letting Pool) Strong BC salary of $75,276+GST

SHANE CROGHAN

Net Profit $300,202 Price $1,595,000

BROKER +61 418 451 006 shanec@resortbrokers.com.au

REF // MR006831

MOTEL LEASEHOLD

14 ROOMS

26 YEARS REMAINING ON LEASE

MANAGER’S RESIDENCE 2 BED, 2 BATH

Tannum on the Beach

Tannum Sands, QLD

Delightful Coastal leasehold motel showing a 51% return on Investment This would be the best leasehold motel we have available. Comprising 14 fully refurbished units, there is nothing left to spend on this property. It has two levels with the top floor having lovely sea views, the ground floor units also face the ocean and look out onto the pool and garden area.

The location is excellent! Only a one minute walk to the local safe swimming beach with surf life savers on guard and a kilometre of manicured lawns, BBQ areas and shaded picnic huts scattered along the entire beach front. With its presentation, location and return on investment this property has it all, an inspection will delight.

One minute walk to beach - best located motel in Tannum sands 14 rooms with all bathrooms fully renovated Excellent return on investment All rooms have kitchenettes and present beautifully Lovely sea views from all 2nd floor rooms plus beautiful sea breezes Presentation of whole motel is outstanding an inspection will not disappoint

GRANT SULZBERGER

Net Profit $175,633 Turnover $309,247 Price $345,000

BROKER

+61 455 053 832 grant@resortbrokers.com.au

REF // LH006828

MANAGEMENT RIGHTS BUSINESS ONLY 46 UNITS, 32 LETTING 22 YEARS 7 STOREY TOWER

Upper Roma Apartments Brisbane City, QLD

REF // MRB006847

Pure Business-Only Management Rights in the Heart of Brisbane City Upper Roma Apartments represent a rare opportunity for an experienced operator to acquire a high quality Business-Only Management Rights business in the heart of Brisbane City.

This business-only management rights requires no commitment to purchase a lot or reside on site making it an excellent addition to an operator's existing portfolio.

This exclusive opportunity offers the manager a solid Body Corporate salary, underpinned by lengthy Caretaking & Letting agreements and a strong letting pool with 70% of units secured on permanent leases. The caretaking duties are very manageable and there is further upside potential to increase revenue.

Highly desirable city central location provides residents quick & easy access to the Pacific motorway and ICB, multiple schools & recreational facilities, shopping districts and commercial hubs. Close to landmarks such as City Districts, South Bank and West End - it is the perfect location for convenience and long-term growth.

The vendor has provided strict instructions to sell to the best buyer who can perform under contract. Please contact Jessie Shi today as this type of business is in high demand and will not last long before sold.

22+ years remaining on caretaking and letting agreements No requirement to purchase real estate or reside onsite Easy caretaking duties to undertake with no set office hours 3% annual increase on body corporate salary Rooftop BBQ and Pool with stunning open-air terrace Highly desirable location with consistent demand for rentals

Net Profit $141,099 Price $846,594

JESSIE SHI

BROKER

+61 422 935 428 jessie@resortbrokers.com.au

MANAGEMENT RIGHTS 80 VILLAS 10 YEARS MANAGER’S RESIDENCE

Sugarwood Grove Garden Villas Bellbowrie, QLD

Caretaking only Management Rights with income over $130k.

Sugarwood Grove Garden Villas is an expansive independent living complex on the outskirts of Brisbane's western suburbs in the lush green and amazingly quiet suburb of Bellbowrie. Featuring 80 stand alone freehold villas, this unique opportunity is for a couple looking to maintain a healthy income and live onsite as part of a heart warming community. Included in the price is a fantastic two bedroom and two bathroom managers unit with a large lockup garage.

The role is primarily gardening with a very small amount of cleaning of the community centre and various other areas. If you like the outdoors and a social community then this a complex for you.

Rare larger scale caretaking only management rights Strong caretaking salary of $130,814 per year Independent owner-residents living in ‘Freehold’ villas in a gated community Currently easily managed by onsite couple Benefit of owning, living onsite and making a fantastic income Genuine reason for sale - current owners have been there 8 years Property inspections are by appointment only

Gross Caretaking $130,814 Price $957,000

NATHAN EADES

BROKER

+61 448 339 920 nathan@resortbrokers.com.au

2 BED 2 BATH

REF // M R C 0 0 6 7 4 1

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ResortBrokers Timeline

ResortBrokers FOUR DECADES OF HISTORY

1977 Pioneered the motel leasing concept in NZ

1985 1st October: started ResortBrokers as a one man band

1992

ResortBrokers sold its first motel, the 17-unit Mary Ellen Motel, Ipswich

A major motel leasehold sale on Queensland’s Bribie Island marked a bounce back in business

1986

1998

1993

1986 – 1998: Ian clocked up 2,000km a week, each week to detail every motel in QLD & NSW

Opened a small office in Indooroopilly with the aim of becoming the biggest accommodation brokerage in Australia

1987 An exodus of NZers, who understood the leasehold model, made the move across “the ditch”

Black Monday on October 19 crippled the world economy, causing long term economic chaos

1994 Opened our Management Rights Division

1995 Opened Sydney and Gold Coast offices

Opened a Sunshine Coast office specialising in Management Rights

2001 First edition of The Informer published

2003 Opened Victoria office

2007 Most profitable year for ResortBrokers so far

2008 GFC hits and causes a major slump in the industry. Sold just 9 Management Rights in 2009

®

resortbrokers.com.au

2010 ResortBrokers relocates to South Brisbane office

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As the saying goes, “Rome wasn’t built in a day” and as ResortBrokers embarks on its targeted expansion program, we chart the evolution of a business which has helped people transition into a new business – and a new life.

From humble beginnings in New Zealand selling jeans and, a little later, sheep dip, ResortBrokers founder and Chairman Ian Crooks’ path towards setting up the business began in earnest when he and wife Karin bought the 5-unit El Dorado Motel in Taupo on the North Island of NZ in 1977.

“It was the worst motel in the area, but we worked it over and improved it,” Ian recalls. They renamed it Pepper Tree Park and the following year sold the leasehold to it for the grand sum of $30,000 – and the concept of the motel lease was born.The move to Australia was motivated by a desire to take that concept and set it up “across the ditch” with the promise that it would “only be for one year”.

More than three decades later, and our new generation of more than 40 industry specialist staff members continues to drive the development of Australia’s longest established and most experienced specialist agency operating in the accommodation and hospitality sector.

Here’s a timeline of the evolution of ResortBrokers:

2015 Company Trip to Bali celebrating 30 years in business

2016

Opened our Caravan Park division

Opened our SA division

2019

2017

2011

National Ops Manager

Company restructure as Ian Crooks moves to Chairman, Trudy Crooks to Managing Director.

Began corporate affiliation with ARAMA

Opened WA office

Started National Operations division Marissa von Stieglitz

ResortBrokers opens its in-house marketing division

2012 Opened our OTP management division

2014 Delegation trip to China with Queensland Govt.

ResortBrokers purchased & renovated current West End HQ

2019, 2020 & 2021: ARAMA Broker of the Year, Nathan Eades (twice) & Alex Cook

2018 2018 & 2019: Onsite Manager Award - Brokerage of the Year

2020 Alex Cook successfully lobbied Victorian Govt to change legislation in a move which benefitted accommodation operators

COVID-19 pandemic causes lockdowns & restrictions

2021 Despite COVID-19, sold & settled on 139 properties for a total of $232m

MOTEL FREEHOLD GOING CONCERN 8 ROOMS 10,000SQM LAND AREA

Armatree Hotel Armatree, NSW

REF // FH006823

Iconic freehold which is newly renovated combining hotel, motel & caravans The Armatree Hotel is a great example of the importance of what a rural hotel is to locals but also that country homely feel it gives to the guests who stay in its eight (8) newly renovated rooms along with caravans on site.

The iconic Armatree Hotel in Armatree, located north east of Gilgandra, was awarded the Best Bush Pub in 2018 by the Australian Hotel Association (AHA).

The hotel also has a newly equipped commercial kitchen catering for guests, many functions, including weddings, Christmas parties, corporate functions, birthdays etc.

The area also has seasonal grain harvesting which pulls workers into the area helping with occupancy.

Continued growth both in turnover and net profit Combination of hotel, motel, caravan park & commercial kitchen Best Bush Pub winners from AHA in 2018 and 2019 Eight (8) newly renovated rooms Ample site parking for powered and non-powered caravans New commercial kitchen & renovated bar area Major draw card for locals and destination for travelers

Net Profit $266,413 Turnover $670,508 Price $1,200,000

CHRIS KELLY

BROKER

+61 431 055 221 chris@resortbrokers.com.au

MOTEL LEASEHOLD 26 ROOMS 30 YEARS MANAGER’S RESIDENCE 3 BED 1 BATH

Riverland Motor Inn St George, QLD

Best in the West, 30 Year Lease, 26 Room Motel.

Exclusive to ResortBrokers is the opportunity to purchase a fantastic 4 Star, 26 Unit Motel, located in St George, Queensland, and part of the Balonne Shire. With a new 30 year lease, as of the 1st of July 2021, business longevity is assured.

The Motel provides a good size 3 bedroom residence, semi-detached from the reception and restaurant area. The 26 rooms are all large with opportunity for change in comfort levels if desired. The multi award winning restaurant has had the same Chef for the past 11 years and provides extra income from the public sector.

This business would be ideally suited to experienced operators, looking for a consistent turnover with multiple income streams. The business has seen consistent trade year in year out, and has this past year increased with the upsurge in domestic travel. There is plenty of upside still to be gained through more emphasis on tour groups, event planning and some refurbishing works.

This is an enviable lifestyle opportunity to remove yourself from the current Covid situation, still crippling our major city economies. Life in the bush is great, as well as financially rewarding. Enquire now, this will be your best decision yet.

Strong Coach Trade Consistent turnover, high net profit Very low rent ratio Award winning Restaurant local Chef of 11 years 26 large rooms Large volume of repeat clientele Solid regional town with annual events Great Tariffs

Net Profit $350,000 Proj Turnover $1,070,708 Price $950,000

JASON VOGLER

BROKER

+61 427 431 213 jasonv@resortbrokers.com.au

REF // L H 0 0 6 8 4 0

MANAGEMENT RIGHTS 41 VILLAS NET INCOME $307,787

Kellys Beach Resort Bargara, QLD

REF // MRB006796

Multi-award winning resort and only mainland Eco accredited resort in the southern Great Barrier Reef Offered for the first time in 17 years and situated in one of the fastest growing destinations in Queensland, this 3.5 star resort is a great opportunity for incoming managers to take this business to the next level, building on the strong foundations in place.

Set amongst tropical gardens and one block back from the beach, Kellys Beach Resort at Bargara has 41 villas with all of these in the letting pool. The resort is classified as an accommodation only facility which precludes owner occupation.

This fantastic resort has all the elements to capitalise on the surge in domestic tourism and the fact that it’s perfectly located to capitalise on the powerhouse Central Queensland economy.

3.5 star resort one block back from the beach Set on 5.5 acres of tropical gardens 41 villas all in letting pool Eco certified by Ecotourism Australia Licensed onsite restaurant and bar Ground floor reception and large kiosk Multi use function room - could be converted into a residence No requirement to live onsite or set office hours

BC Salary $142,084 Price $1,600,000

GLENN MILLAR

CHENOA DANIEL

BROKER

BROKER

+61 412 277 804

+61 403 143 151

glenn@resortbrokers.com.au

chenoa@resortbrokers.com.au

Special Announcement

Alex Cook provisionally elected as ARAMA Associate Director We were delighted to hear news recently that Alex Cook, Director and Senior Broker at ResortBrokers, had been successful in a hotly contested campaign for the position of ARAMA Associate Director.

Subject to approval of ARAMA members at its AGM in October, Alex will be appointed to the ARAMA board.

Formed in 1991, The Australian Resident Accommodation Manager’s Association (ARAMA) is the peak body for the Management Rights industry. ARAMA represents more than 2,500 resident managers across the country with active branches in the Gold Coast, Brisbane, Sunshine Coast, Wide Bay, Whitsundays/Mackay, Townsville, Cairns and Port Douglas, Sydney, central and northern New South Wales and Victoria.

ARAMA provides a wide range of benefits to its members including networking opportunities with other ARAMA members, access to publications and materials such as the printed newsletter, stationery, and access to its inhouse library and other useful resources via the “Members Only” section of the ARAMA website.

“I am both humbled and excited to sit on the ARAMA board next to some of the most experienced and respected professionals in the industry and following in the footsteps of many more,” Alex said. “I’ve been working in

the industry for over a decade now and have always taken a particular interest in ARAMA. Being an active member is a great way to give something back to the industry that I love working in every day.”

As well as providing a broad spectrum of operational support and expertise to its numerous members (both within the short-stay sector and the permanent accommodation sector), ARAMA fulfils an essential role as an industry advocate, making sure all stakeholders’ interests are represented at many levels, most importantly government.

“If you are active in the Management Rights Industry, I really see it as your duty to be an ARAMA member,” Alex said. “Management Rights is built on legislation, and legislation can be changed. It’s critical to have a professional body protecting and defending the MLR Industry against those who would benefit from its demise. Indeed, this is ARAMA`s prime directive and this shouldn’t be forgotten.”

If you are not already an ARAMA member and would like to learn more, please make contact with them on the details below.

1300 27 26 27 | NATIONAL@ARAMA.COM.AU

MOTEL FREEHOLD GOING CONCERN 40 ROOMS MANAGER’S RESIDENCE 2 BED 1 BATH

The Park Motel

Charters Towers, QLD

REF // FH006836

ResortBrokers presents a solid freehold motel business with a large and consistently growing net profit ResortBrokers has been appointed as the exclusive marketing agent for the freehold sale of the Park Motel.

The Park Motel is located in the regional town of Charters Towers which is showing huge strength in various activities taking place around this area.

The motel complex consists of a brick hotel constructed in 1888 with five accommodation hotel suites. The modern brick motel consists of 30 rooms with further five coming into line giving a total of 40 accommodation rooms.

The Park Motel enjoys other income streams coming from the licensed restaurant, a fully airconditioned heritage room where guests can experience fine dining or there is also a lounge/bar bistro for a more relaxed vibe.

The spacious hotel and motel ensuite rooms are serviced by a 120 panel solar system with another 39kw being installed. The swimming pool is located in the property for guests to enjoy a refreshing swim.

Large growing and consistent net profit Three year contract with exploration company Two years remaining contract supplying three meals per day 120 panel solar system - two inverters The market in Charters Towers is showing huge strength Mix of corporate and tourist clientele

Net Profit $499,478 Turnover $1,036,008 Price $2,850,000

DES FAGG

BROKER

+61 427 849 119 des@resortbrokers.com.au

CABIN PARK FREEHOLD GOING CONCERN 9 CABINS

6 GLAMPING SAFARI TENTS

South Coast Retreat

Greenwell Point, NSW Eco-Tourism Park for sale on the NSW South Coast ResortBrokers is proud to present the Freehold Going Concern of this boutique eco-tourism business in the picturesque Shoalhaven, on the NSW South Coast.

South Coast Retreat is a waterfront location overlooking the Crookhaven Estuary situated at the eastern tip of Greenwell Point. It is nestled on over an acre of landscaped grounds consisting of nine cabins and six luxurious safari-style tents.

Famous for its world class fishing and oysters, the area is a popular tourist destination due to its close proximity to Sydney and Canberra. Located just 2 hours from both capitals, Greenwell Point is popular with those who are attracted to a quiet seaside locale, fresh air, peace and quiet.

The business has a strong history of high turnovers and generates approximately $600,000 in revenue with minimal overheads. The current owners have this business running so well that they able to manage the property off-site.

For the incoming purchaser there is a massive opportunity for future growth potential. There is plenty of room available for additional sites to be added on the acre of land the site comprises.

There is a genuine scarcity of quality waterfront redevelopment sites in the area. There is an opportunity for an owner to create their own dream, through renovating and repositioning of the existing product or redeveloping the large footprint and establish (STCA).

Massive room for future growth with unused land & sites Rare to find north facing waterfront property on the South Coast Strong and consistent trader with healthy turnover Well run operation with owners able to mange property off-site Outstanding location and proximity from Sydney & Canberra Close to amenities Fantastic water views

Net Profit $534,632 Turnover $722,428 Expression of Interest

RUSSELL ROGERS

SENIOR EXECUTIVE +61 416 166 909

russell@resortbrokers.com.au

REF // FH006832

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AUSTRALIA’S BEST ACCOMMODATION INVESTMENT SHOWCASE

AUSTRALIA’S BEST ACCOMMODATION INVESTMENT SHOWCASE

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ResortBrokers Feature

Time to scale up & deliver even more. We’re continually looking at ways to improve our service and we’re investing in people and marketing to make this happen.

There’s no doubting that the next few years will be complex and a little volatile at times but, as we adjust to the new normal, we see opportunities for growth in this industry.

The reason for this? Accommodation operators across most asset classes are reporting they are optimistic about the future, which is backed by positive economic fundamentals, and this is where we come in.

For the past 36 years, we’ve been helping people buy into, and sell out of, their businesses and this has helped us become Australia’s longest established specialist agency operating in the accommodation and hospitality

sector. Over more than three decades we have built up, and consistently improved, our on-the-ground knowledge of the industry and we are constantly on the lookout for dynamic and high quality brokers who can help us provide better coverage and service, which ultimately benefits our clients.

With this potential for the industry to continue its recovery from the initial lockdowns and border closures which began in March 2020, we have committed to placing our own business on a high growth trajectory which means we will be able to provide better service to our sellers and buyers.

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1.

“We’re proud to be advocates for operators in the industry and we will continue to go into bat for operators in all asset classes.”

Technology Investment

We believe scaling up will deliver positive outcomes all round and we have invested in improving our technology to deliver the targeted and quality marketing which achieves results. As industry pioneers in adopting new technology, a big part of our success is the commitment to improve and grow our extensive database which is now at 35,000, and this figure is rising month on month.

“We’re investing in technology to deliver targeted, quality market analyis to help inform our clients and the industry and make our brokers more effective .”

Marissa von Stieglitz, Operations Manager

By scaling up, we’ll be able to drive innovation in the industry and create more focused systems which will ultimately improve our flexibility and ability to identify how we can improve outcomes that benefit our clients, which is what we do best.

The key to this is remaining agile during this growth phase and we will continue to drive client campaigns to achieve the best results, while helping everyone we work with to navigate the obstacles that inevitably arise during the selling and buying process.

2.

National Expansion

We’re also looking to expand our national network beyond our 32 brokers by hiring the very best in the business as part of this scaling up process. Even though we cover all major regions in every state and territory, we will remain a specialist agency which is committed to providing high quality personalised service – whether we’re working with major industry players or smaller operators.

ResortBrokers is committed to a high growth strategy which is designed to improve our service and coverage even further.

Being nimble and agile has been at the core of our own business right from the start in 1985 and we have no intention of changing that.

3.

Alex Cook, Director

Industry Advocates

Behind the scenes, and ResortBrokers has been a leading advocate for the accommodation industry and recently Director Alex Cook successfully led a campaign to amend part of Victorian legislation which proposed restricting developers from entering an owner’s corporation into any management agreements for more than three years.

Alex also provisionally secured a position with the Australian Resident Accommodation Manager’s Association (ARAMA), which is the peak body for the Management Rights industry. This underscores our commitment to the responsibility of being an advocate for the whole accommodation industry.

4.

Inclusive Workplace

We are also proud of our company culture and remain committed to our professional values which supports all of our employees by offering a truly inclusive environment for people of all backgrounds, genders, ethnicity, sexuality and age and provide positive support for everyone who contributes to the ResortBrokers family. We create a sense of belonging which is genuine and positive.

5.

Our Valued Brokers

Ultimately our strength is our national network of brokers, who regularly collaborate to deliver the best results, and the fact that we have committed professionals on the ground working for you.

This gives us a big competitive edge.

“We believe our strength lies in our highly skilled brokers who are valuable assets to the business.”

Trudy Crooks, Managing Director

They give us the ability to learn and understand what’s happening in this rapidly changing market in “real time” and we can make this work for you. END

MANAGEMENT RIGHTS 29 APARTMENTS 16 LETTING

19 YEARS

5 STORY TOWER OWNER’S RESIDENCE 3 BED, 2 BATH

Sails Resort

Golden Beach, QLD

REF // M R 0 0 6 7 9 7

Positioned for success on the Sunshine Coast!

Resort Brokers is proud to exclusively present Sails Resort to market.

Not obvious from a drive by, Sails Resort is nestled against a spectacular coastal backdrop few businesses enjoy. In such a privileged waterfront position this presents an amazing opportunity for an astute, commercial buyer. Perfect for a semiretired couple or new to industry team looking to ‘cut their teeth’ on a short term management rights.

The property features Two and Three Bedroom Apartments. All apartments are fully self-contained and tastefully decorated.

The business is complimented by easy care tropical gardens and lift access to all floors. With a high number of repeat and direct clientele the business offers a generous profit whilst maintaining a relaxed lifestyle.

The manager's unit further compliments the business as a rare 3 bedroom with stunning views.

Prime location with panoramic views of Pumicestone Passage Constistant net profit Room to grow the business and create stronger revenue 3 bedroom manager's residence with ocean views Strong repeat clientele Pro active Body Corporate Easy care common areas with comfortable caretaking salary Opportunity to capatalise within the strong Sunshine Coast short term market

Net Profit $176,906 Price $1,417,000

CHENOA DANIEL

BROKER

+61 403 143 151 chenoa@resortbrokers.com.au

C A R AVA N PA R K 33 CABINS, 55 POWERED SITES 3 . 6 4 H E C TA R E S MANAGER’S RESIDENCE 3 BED 1 BATH

August Moon Caravan Park Innisfail, QLD

Extremely spacious tropical setting in idyllic North Queensland August Moon Caravan Park is located on the southern outskirts of Innisfail along the Bruce Highway, with 3.64 hectares of meticulously maintained grounds with plenty of undeveloped land. Featuring 33 cabins of various sizes ranging from villas to family cabins and 55 powered sites, the park also contains a separate cottage ideally suited to a caretaker's residence for when the owners take time away for holidays.

The park enjoys a strong tourist following along with an extremely strong corporate customer base. Due to this, the park recently installed a separate block of 16 cabins with its own camp kitchen to cater for the corporate market. This new structure enjoys good separation from the main park to provide its own private setting. The park also has an extremely large 2nd camp kitchen catering to the rest of the park.

The park features an extremely large amenities block with guest laundry facilities and a magnificent tri-level inground pool providing a true tropical North Queensland experience.

For a magnificent lifestyle and to take further advantage of the growth in the domestic regional tourism market, August Moon Caravan Park ticks all the boxes!!

Plenty of undeveloped land available Consistent turnover and net profit growth Recently installed 144 solar panel system Highway frontage Strong corporate and tourism market 33 Cabins & 55 Powered sites 2 Separate Camp Kitchens Large amenities block and great pool setting

Net Profit $350,000 Projected Turnover $550,000 Price $2,950,000

SHANE CROGHAN

BROKER

+61 418 451 006 shanec@resortbrokers.com.au

REF // F H 0 0 6 7 4 5

FREEHOLD GOING CONCERN 1 SHOP 1 CAFÉ 8 UNITS 1 LODGE (32 PAX)

LEASEHOLD 13 ECO-CABINS

Castaways

Moreton Island, QLD

REF // FH006812

Exceptional Mixed-Use Offering on Stunning Moreton Island Are you looking to ‘Escape the Fake’, to get away from the hustle and bustle of city life? Are you looking for a high yielding investment that runs fully staffed?

Look no further!

ResortBrokers is excited to present to the market for the 1st time, the combined freehold and leasehold interest to ‘Castaways on Moreton’. Located in the island’s main township of Bulwer, it is a short 10km drive from the ferry landing point at Tangalooma wrecks.

‘Castaways’ is a fully licenced store / café, with a range of accommodation options.

The store, café, 8 self-contained units and 32 person lodge are on freehold land.

The 11 X eco-cabins sit on adjacent government land under a lease.

The current owners (also operators of the island’s ferry service) have lovingly brought the business to life with a range of additions and upgrades since purchasing in 2008. Currently run largely under management, there exists significant upside potential for a new hands-on owner.

The go-to destination for guests and visitors alike Low risk of competition due to development restrictions Priced significantly below replacement value 20/21 income derived from reduced room inventory Asset price based on realistic stabilised NOP Asset priced at high-returning Cap Rates Business being sold almost entirely under management Full and extensive list of inventory and chattels included Ideally positioned for new operator to take to next level Eco-cabins currently being upgraded

Stabilised Net Profit $500,000 Turnover $1,800,000 Price $3,000,000

ALEX COOK

STEVE CAMPBELL

BROKER

BROKER

+61 467 600 610

+61 407 220 668

alex@resortbrokers.com.au

steve@resortbrokers.com.au

M OT E L F R E E H O L D G O I N G CO N C E R N 7 ROOMS 3 0 0 G U E S T S E AT I N G 4 0 D I N I N G R O O M S E AT I N G

Silverton Hotel Silverton, NSW

Iconic Hotel with new accommodation The iconic Silverton Hotel has featured in many Australian and international movies including Strangerland, Dirty Deeds, Mad Max II, Mission Impossible II, Priscilla Queen of the Desert and many more. The property may seemingly feel remote although it is situated only 25km west of Broken Hill. The hotel comprises of its historic bar as well as seven newly added rooms for accommodation and a large undercover beer garden. The hotel is the birthplace of BHP with the commencement of the company taking place in the ruins of the original bar on site.

Silverton welcomes around 120,000 guests every year and the bistro produces on average 1,000 meals a week. The Silverton Hotel also has its own private residence to accommodate management.

A iconic property such as this will be suitable for new people into the industry, experienced operators or a group looking to add to the portfolio of properties.

Iconic Australian landmark hotel/motel 120,000 tourists visiting per year Near new build on 7 accommodation units Bar with large undercover seating for 300 guest & 40 seats in the Red Gum Dining Room Commercial kitchen averaging 1,000 meals per week Manager's residence located within the hotel building Local staff to assist with all facets of the business Year on year financial growth

Turnover $1,670,172 Expression Of Interest

CHRIS KELLY

BROKER

+61 431 055 221 chris@resortbrokers.com.au

REF // F H 0 0 6 8 4 6

M A N AG E M E N T R I G H T S OT P 8 SUITES, 8 LETTING

25 YEARS

MANAGER’S RESIDENCE 3 BED 2 BATH

Lisson Grove

Tamborine, QLD

REF // OTP006778

Calling all tree changers - ditch the commute new agreements Are you ready to jump from the corporate merry go-round? This new Off-The-Plan Short Stay boutique resort has all the lifestyle boxes to tick.

Sitting on top of the world - this property has proven it has all the essential elements to survive all nature's curveballs. With Tamborine Mountain enjoying unprecedented popularity, Lisson Grove is in a prime position to continue to capitalise on the domestic travel boom and has solid bookings into the future.

Location is everything, and this property has it in spades. Just one hour south of Brisbane and 45 minutes away from the Gold Coast, it is in the perfect location to draw from the 3+ million residents in need of a regular rainforest fix.

Once on the mountain, it is the location again that is magical - only a short walk to the national park with its fabulous walks and sunset views, within walking distance of wineries, restaurants and the village, it's the prime Zoned short stay only Off the plan No office hours New 25 year agreements Commercial kitchen ability to provide breakfast, lunch and dinners Perfect Lifestyle Complex Large Homestead for your family The Perfect Mountain Lifestyle So much room for growth

Net Profit $127,799 Projected Price $1,490,000

PAUL MUELLER

BROKER

+61 439 255 507 paul@resortbrokers.com.au

F R E E H O L D G O I N G CO N C E R N 5 GLAMPING TENTS DA A P P R OVA L FOR 3 MORE

Nightfall Wilderness Camp Lamington, QLD

REF // X X 0 0 X X X X

Tap into the high demand ecotourism trend of glamping with high tariffs and outstanding forward bookings Imagine owning a business where you wake up every morning in a luxury customised safari tent right in the middle of 257 acres of lush tropical forest with a freshwater creek front of 1.4 kilometres with birdsong as a backdrop. Now imagine a business with tariffs of just under $1,000 a night which is fully booked for seven months in advance.

This could be the ultimate work-life balance opportunity on the market right now which offers guests a truly unique ecotourism experience on the edge of Lamington National Park. Nightfall Camp also has enormous upside potential thanks to the fact that only five of the 257 acres are being used, leaving 252 acres as untouched pristine forest. There are five custom designed safari tents, with DA approval for three more.

Set on 257 acres on the edge of Lamington NP 1.4km of creek frontage running year round Fully booked from September 2021 - July 2022 2022 bookings at new tariff of $935 p/n Ultimate work-life balance in paradise Huge upside potential DA for 3 more tents 34 Google reviews all 5.0 out of 5.0

FY22 Turnover $484,000 Projected with new tariff Expression of Interest

STEVE CAMPBELL

GREG JAMES

BROKER

BROKER

+61 407 220 668

+61 416 247 068

steve@resortbrokers.com.au

greg@resortbrokers.com.au

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WHY

ResortBrokers Feature

we are different

The key to any successful business hinges on some basic principles: providing the very best in service, pursuing excellence, having purpose, always be learning, developing the best systems, showing integrity and respect to everyone and good old fashioned hard work with a “never give up” attitude.

These are the principles that underpin our core values but we also pride ourselves on providing additional value to our clients and the “ResortBrokers experience” is the reason we are Australia’s longest established and most experienced specialist agency operating in the accommodation and hospitality sector.

So what separates us from the competition?

WE QUALIFY OUR BUYERS

One of our key strengths is that we have the experience to personally and rigorously qualify potential buyers to make sure they fully understand the asset and what they are actually buying, and we ensure they have the necessary financial backing.

A key part of our sales process, and a major reason for our success, is that we sort out who’s really interested and who’s just ‘looking’. This is very important as we don’t want to spend time and effort marketing and selling your business to potential buyers unless they’re genuinely interested. One of the most important elements of qualifying buyers is finding out if they actually have the money to buy your business.

We ask them questions, lots of questions. We ensure your private information remains confidential and we also make sure they are using industry professionals so there is no wasted time, or money, in getting a deal done.

We then present the best operators, and their offers, to the vendors which means they have the power to make a decision on what’s best for them. resortbrokers.com.au

OUR DEALS SETTLE

Why do our deals settle? When we are entrusted to handle your exclusive listing, this is not just an honour - it’s a responsibility and a major one at that. This is your business, your life’s work and we don’t take that lightly.

Our national network of experienced brokers work together as a team and around 50 percent of our sales are collaborative transactions between them. This shared knowledge really opens up your pool of potential buyers.

This shared knowledge also means that we have encountered nearly every obstacle possible to completing a deal and have developed an understanding of how to overcome these and make the whole process as smooth as possible.

When you mix this combined experience of our national network of brokers with the fact that we qualify our buyers - this is the reason our deals settle!

WE ACHIEVE RECORD PRICES

This competitive process does not just ensure certainty of settlement.

When we have multiple experienced purchasers who tick all the boxes, what happens then?

How does the vendor decide who to sell to?

Do we go with the most experienced, or who’s willing to pay the most? Sometimes the answer is a bit of both, but ultimately the outcome is usually that we convert this strong market demand from multiple buyers into record results for our vendors.

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THE POWER OF OUR MARKETING

Our ResortBrokers inhouse marketing team is made up of industry specialists with the skills, experience and the tactical know-how to give you the greatest advantage. We are dedicated to ensuring your property gains maximum exposure in all the right places through a co-ordinated and targeted marketing campaign which hits the right audience and delivers outstanding results.

Our marketing team is made up of a copywriter and a design team which produces the highest quality collateral, including our own inhouse quarterly magazine, Informer. We also have a dedicated inhouse PR specialist who generates print and online media coverage across Australia. No other agency can offer this highly professional service.

We have developed an extensive digital footprint and have partnered with a SEM specialist to ensure we hit the right audience through Google search, social media and external listing sites.

We can also engage the services of a video and photography company that specialises in accommodation property to produce high quality visuals of your property, including drone footage and still images.

THE IMPORTANCE OF AGILITY

The ability to be agile, adapting quickly and responding fast to new and changing demands is imperative to all businesses and we are well aware that agile environments improve the overall client experience.

An agile environment allows us to respond to demand and pivot when needed and we are constantly adapting to changes on the ground in this current environment.

Businesses with an agile culture can identify opportunities to the benefit of their clients.

The key to this is constant communication with our network.

Our brokers pride themselves on keeping everyone up to date with what’s happening during a deal and then responding immediately if action is required.

NATIONAL BUSINESS WITH LOCAL KNOWLEDGE

With specialist brokers in every state and territory, we work exclusively in the accommodation business sector and are regarded as leaders in the field in Australia.

As mentioned above, around 50 percent of our sales are collaborations between brokers which means we can provide a truly national coverage, yet we have the added advantage of also providing local knowledge through this network of regional specialists.

We have our feet on the ground in your area which means we understand the nuances of a local market which gives us the advantage of being “big”, but nimble at the same time.

HELPING PEOPLE SUCCEED

7 DAYS A WEEK

ResortBrokers was built on the basis that it runs on a seven day work week. We pride ourselves on focus, persistence and hard work.

This is an essential element of the ResortBrokers’ culture today. We are a 24 hour a day, 7 day a week business. We’re not afraid to put in the hard yards to get you the best results.

And we are available to be there for every inspection!

We are not satisfied unless we know that all parties in our transactions have succeeded.

We pride ourselves on delivering successful results for both vendors and buyers.

We take genuine pride in helping our people transition out of a business and into their next opportunity and creating the chance for someone to buy into a successful business venture.

Our team takes genuine pride in delivering positive life changes for all of our clients. END

We live by the mantra: Your success is our success

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ResortBrokers Feature

我们为何与众不同 任何成功的企业都必须遵守一些基本的原则：提供最佳服务，追求卓越，目标明确，不断学习， 开发最佳体系，对任何人都坦诚尊重，以及传统的努力精神和“永不言败”的态度。 这些都是我们核心价值观的基石，但我们更为自豪的是为我们的客户提供额外的价值。 “ResortBrokers体验”是我们成为澳洲 酒店度假村以及物业管理权生意销售行业历史最悠久、 经验最丰富的专业中介机构的原因。

那么到底是什么让我们与众不同？

我们对买家精挑细选 我们的核心实力之一是有丰富的经 验对潜在买家进行个性化的严格 审核，确保他们完全了解欲购的资 产，明白他们自己的购买行为，确 保他们拥有所需的财务能力。 我们销售过程的一个关键部分是把 真正有兴趣的买家和那些“随便看 看”的人区分开来。这也是我们取 得成功的一个重要因素。这一点非 常重要，因为除非潜在买家真正有 兴趣，否则我们不会花费时间和精 力向他们推介您的生意。筛选买家 最重要的内容之一是确认他们是否 真正有购买您生意的资金。 我们会向他们提出很多问题，并保 护您的个人隐私资讯。我们也会确 保他们使用业内专业人士以避免在 生意成交过程中浪费时间和金钱。 随后我们向卖家提交最佳的买家, 和他们的出价，这样卖家能够从自 身利益考虑做出决定。

我们能让生意成交 为什么我们能让生意成交？当我们 接受您的独家销售委托时，它不仅 是一种荣誉 ，更是一种责任，而 且是重大的责任。这是您的生意， 您多年的辛勤成果，我们对此不能 等闲视之。 我们遍布全国、经验丰富的中介团 队分工协作，约一半的成交生意是 他们合作的成果。这一团队知识库 为您带来大量的潜在买家。 这一团队知识库也意味着我们已经 遇到过几乎所有可能阻碍生意成 交的情况，并已经知道如何克服 这些障碍，让整个过程尽可能顺 利完成。 全国中介团队的紧密合作再加上我 们对买家的精挑细选 – 这就是我 们能让生意成交的原因！

We’re on WeChat.

Let’s connect!

We’ll keep you updated on all the latest news and events in the industry.

resortbrokers.com.au

我们实现最高的价格 这一竞争激烈的过程并不仅仅是保 证成交的确定性。 当出现多个经验丰富并符合各项条 件的买家时该如何应对？卖家如何 决定出售给哪个买家？ 我们是选经验最丰富的，还是出价 最高的？有时候答案是两者都有， 但通常最终的结果是我们为卖家把 来自多个买家的强劲市场需求转化 成创纪录的成交价格。

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强劲的市场推广能力 ResortBrokers的企业推广团队由 业内专业人士组成，他们的技能、 经验和行业知识会成为您最大的优 势。通过协作和定向的市场推广活 动，我们尽力保证您的物业生意 在所有合适的地点取得最大的曝光 度，传播给适合的受众，达到出色 的效果。 我们的市场推广团队由文创和设计 小组组成，能够制作高品质的市场 推广品，包括我们自己出版的季刊 Informer。我们还有专职的企业公 关专家在全澳制作发布网上媒体播 报。我们是唯一一家能够提供这种 高度专业化服务的中介。 我们已经制订实现了大范围的网上 布局，和搜索引擎推广专家合作， 确保通过Google搜索、社交媒体 和外部网站直达合适的受众。我 们也可以和专业进行酒店物业视频 摄影的公司合作，为您的物业制 作高品质视频，包括无人机视频 和图像。

灵活机敏的重要性 灵活机敏，快速适应需求新变化并 做出反应是所有企业都不可或缺的 能力。我们非常清楚灵活的环境能 够提高客户的整体体验。 一个灵活的环境使我们能够对需求 做出反应，在必要时做出调整。我 们在当前的环境下不断调整适应市 场上的各种变化。具有灵活性文化 的企业能够为他们的客户发现更好 的市场机会。 达成这一点的关键是我们公司网络 内的持续沟通交流。我们的中介们 在成交过程中保持团队更新交流， 在有需要时迅速采取行动。我们为 此感到自豪。

每周7天服务

全国性企业和当地知识 我们在每个州和领地都有专业中 介，并专注于食宿酒店行业，被誉 为澳洲的行业领导者。 如上所述，我们成交的生意中约有 一半是团队合作的成果，这意味着 我们提供真正全国性的覆盖，同时 又有独特的优势，由区域专家们提 供当地业内知识。 我们在您的行业领域脚踏实地，理 解当地市场的细微之处，使我们既 有规模，又机敏灵活。

帮助他人成功

ResortBrokers成立的基础原则是 每周7天服务。我们为自己的专 注、毅力和努力而感到骄傲。

交易各方都成功时我们才会感到满 意。我们对能够让买卖双方均取得 成功而自豪。

如今这是ResortBrokers文化的一 个基本内容。我们是一个每天24 小时、每周7天服务的企业。为了 给您取得最佳的成果，我们无惧额 外的付出。

我们帮助卖家退出生意，另寻发 展，同时创造机会，帮助买家购买 拥有一个良好的生意，让所有客户 都实现积极的人生改变，我们对此 深以为荣。

每一次买家实地考察我们都会在场!

我们坚信这一准则：您的成功就是我们的成功。 WeChat Event 2021

resortbrokers.com.au

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Appointments

New Kid on the Block With an impressive and diversified career background, David joins ResortBrokers at a time when the company begins a major growth trajectory.

With an outstanding background in business development and sales, David Jefferies arrives at ResortBrokers with the credentials, experience and enthusiasm to become our specialist broker covering Victoria.

David arrived in Australia from the UK in 2018 where he was immediately recruited into a senior project management role by a boutique builder in Victoria and he was responsible for schedules and finance, logistics, operations, health and safety and HR to complete a multimillion dollar development on the Bellarine Peninsula. He also worked closely with estate agents towards sales and helped guide buyers through to completion.

His impressive career began in the UK in 1997 with multinational service and IT provider Cap Gemini Ernst & Young where he rose through the ranks to become one of the youngest service delivery managers across the business.

“This is where I feel I really developed my client facing and relationship building skills. Working for a major corporation like that, it’s critical that you listen to what your clients want, then immediately take action and try and exceed everything you promised.”

“Personal business success is directly related to how well you look after your clients and everyone else you deal with.”

From there, David’s pursuit of upskilling and business knowledge began in earnest and he took an opportunity to train and qualify in various trades, helping to run and complete works for a boutique builder in the UK. With his newly-learned management and sales skills, combined with an in-depth knowledge of building and construction processes, he was the perfect candidate to launch and run a specialist business within construction. He was able to secure multiple major clients including Colliers CRE. As general manager, David oversaw all aspects of the business - operations, sales, marketing, logistics, HR, health and safety, and business development. resortbrokers.com.au

DAVID JEFFERIES

The results he achieved were impressive. In his first year, he helped drive a profit of $337,000 and by the sixth year this figure exceeded $2 million.

David’s business acumen attracted attention and he was headhunted for various roles before making the move Down Under.

He was recruited to launch a new exhibition/event and oversee a joint venture with renowned French company GL Events at the National Exhibition Centre in the UK, while simultaneously representing the UK Trade and Investment Authority whilst abroad and coordinating the logistics and operational requirements for UK companies.

“If you keep your clients as your number one priority … everything falls into place.”

David also took on roles to sell high-end corporate hospitality at Twickenham, the home of English rugby, and he ran a business that specialises in plaster cornice projects, winning numerous high profile contracts and transforming the company from a two person operation to 11 staffers within 24 months.

"One of the big lessons I’ve learned from my many years of proven success at driving business development and sales across the property and building industry, is that your own personal business success is directly related to how well you look after your clients and everyone else you deal with.

If you keep your clients as your number one priority, and work non-stop on delivering for them, then everything else falls into place."

He’s the proud father of two daughters – Faye, 6 and Gwen, 3 - and his wife Briony is a primary school teacher.

Away from work and David is a keen mountain biker and can be found on the trail to Bells Beach most days. He’s also a keen motor enthusiast and enjoys Formula 1 and the World Rally Championship.

“We love living down in this beautiful part of the world and there’s nowhere quite like the surf coast region. I am a keen surfer and get in the water as often as possible, however, my ability on the board still has a great deal of room for improvement!” END

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Success Stories

FROM TOOWOOMBA

Tropics

TO THE

Here at ResortBrokers, we love hearing about how the lives of the people in our network have changed for the better with a move into, or within, the accommodation industry. These are the stories of those who decided to make a positive move.

MOVED FROM: TOOWOOMBA TO MAGNETIC ISLAND

BUSINESS: ARCADIA VILLAGE MOTEL

DISTANCE FROM TOOWOOMBA: 1,072KM

ADAM & TAYLIA UEBERGANG

It’s a common scenario when people are on holiday: you’re sitting somewhere idyllic and feeling totally relaxed and happy in your environment and think to yourself, ‘I could totally live here, if I had a job’.

Within a few months Adam Uebergang, wife Taylia and 19 month old son Huck made the move north and they began their new life as Magnetic Island moteliers.

Toowoomba locals Adam and Taylia Uebergang did just that when they were on holiday on Magnetic Island off the coast of Townsville. With their baby son Huck on their lap, they were having lunch in the beer garden at the island’s popular pub, the Arcadia Village Hotel, last October when they noticed the motel which is located right next door.

He bought the leasehold to the Arcadia Village for $820,000 through ResortBrokers North Queensland specialist Des Fagg who described the motel as an iconic business in one of the region’s most popular tourist destinations.

A LIFE CHANGING DECISION “We had been looking at buying a caravan park for a couple of years and there we were, sitting in the Arcadia pub, and we were saying ‘wouldn’t this be a great place to run’,” Adam Uebergang said.

“Like a lot of people do, we fell in love with Magnetic Island so we had the idea in mind of looking at an accommodation business there and then in December, I saw that the Arcadia Village Motel was up for sale and we moved on it,” Mr Uebergang said.

resortbrokers.com.au

“Like the rest of Australia, the North Queensland accommodation market was hit hard when lockdowns and border closures began in March and April last year but, from around June onwards, there’s been a really strong bounce back,” Mr Fagg said.

AN IDYLLIC LOCATION ON MAGNETIC ISLAND Adam Uebergang said he was attracted to the business because of these fundamentals, but also the fact that Magnetic Island is a family friendly destination and the motel is in a great location within easy walking distance to Geoffrey Bay and Alma Bay. “I was aware that Magnetic Island, in particular, has been going gangbusters thanks to a surge in domestic tourism caused by international

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Livin

gt

he dr ea

m

border closures and I knew the Arcadia Village Motel is perfectly placed to capitalise on that,” Mr Uebergang said.

“For us, it’s just a beautiful spot which is right next door to a great pub with picture perfect Alma Bay across the road and there’s a primary school in Nelly Bay for when Huck gets a bit older,” he said.

STRONG REPEAT CLIENTELE

“I know I’ll have my hands full getting to grips with running a new business but we already feel like we’re getting on top of how things work. It really is a case of eyes wide open and be prepared to learn a bit as you go along.

A ROLLERCOASTER RIDE

“The motel also has a really good reputation for retaining repeat guests and at the moment we have around 50 percent of our business from the Townsville mainland and around 50 percent from the southern states,” he said.

It’s been a “baptism of fire” for the Uebergangs with the shifting of the first State of Origin to Townsville in early June which prompted a flurry of late bookings, followed by the announcement of a three day lockdown in the North Queensland city and Magnetic Island in late June.

Before moving to Magnetic Island, Adam and Taylia Uebergang ran a national transport company out of Toowoomba and they’ve described the move as the “ultimate lifestyle decision”.

“It’s been a bit of a rollercoaster ride that’s for sure but at least bookings have remained solid and we’re managing to keep on top of everything.

“I’ve always loved the outdoors and fishing and crabbing, that sort of thing, so I think I’m in the right place for that,” Mr Uebergang said. ”We’ve running with a really consistent occupancy which is fantastic. We’ve been flat out at weekends and during school holidays and I’m very grateful for that.”

“Running a motel is hard work and you have to very hands on but I knew that we would be totally fine after a few months.

“It’s already an enjoyable experience but I know it’ll get even better. We’ve worked hard to get to into this position, and now it’s time to make the most of it.” END

resortbrokers.com.au

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Events

Let's Get Social!

WECHAT LAUNCH PARTY STANLEY RESTAURANT, HOWARD SMITH WHARVES

As industry leaders, we’re always looking to host events to help educate everyone in our network and we also attend Australia’s major conferences.

We hosted around 80 guests at our WeChat Launch Party with a banquet dinner at the fabulous Stanley Restaurant at Howard Smith Wharves in Brisbane. The event included lucky door prizes and ResortBrokers VIP Membership which provides access to great opportunities.

MANAGEMENT RIGHTS MADE EASY EVENT

ARAMA TOP AWARDS CEREMONY

RESORTBROKERS HQ, BRISBANE

VICTORIA PARK, BRISBANE

Around 40 people turned out for the latest Management Rights Made Easy seminar in Brisbane, highlighting the strong demand for assets in this accommodation sector.

The seminar was held at ResortBrokers’ HQ in Brisbane’s West End and was hosted by our ResortBrokers’ Brisbane management rights team.

At a special event held at the Victoria Park events centre in Brisbane, Nathan Eades was presented with the Sales Broker of the Year award, for the second year in a row, which recognises the broker who makes the most significant contribution to the success of the industry.

MCADAM SIEMON MOVERS & SHAKERS LUNCH

THE INTRUST SUPER 80 TWENTY HOTEL SEMINAR

ECCO RESTAURANT, BRISBANE

EMPORIUM SOUTHBANK, BRISBANE

McAdam Siemon, one of the leading accounting firms in management rights and motels, held one of its Movers and Shakers lunch at e’cco Bistro in Brisbane.

This is a regular event for associates in their network and ResortBrokers was proud to be there in numbers.

This whole day conference at the Emporium Hotel provided key industry players with valuable insights from accommodation experts and industry leaders. Managing Director Trudy Crooks was a moderator on a panel into ownership challenges.

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in 2nd Y a R ear ow!

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Nathan Eades

ARAMA 2021 Broker of the Year

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62

Finance

Things to think about when you BORROW MONEY Words_Mike Phipps, Mike Phipps Finance

I read with some amusement that our friends in government have realised that all the disclosure and “let’s treat people like idiots” regulations that we now “enjoy” may in fact be very confusing to the average borrower.

Lenders are now being told to explain things in simple English and in a manner that is clear, concise and easily understood. Let’s call it a conversational style of communication like the bulletins we have been publishing for years. Given that it’s not unusual for a borrower to receive, inclusive of the Product Disclosure Statements, upwards of 500 pages of information from a bank this seems like a step in the right direction.

Of course, the challenge for lenders will be to communicate plainly, clearly and concisely while covering their bottoms from potential legal action. Sadly, some borrowers don’t understand the concept of personal responsibility.

When you are filling out the mind-numbing paperwork involved in the simplest of borrowing applications, feel free to face the general direction of the inner city latte sippers and thank them for their advocacy

and commitment to your “protection”.

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As it turns out, we have always strived to ensure that our clients know what they are getting themselves into. In fact, I think we spend more time on education and financial counselling than actual finance broking.

Given the regulator’s call to make things clearer I thought it might be helpful to summarise the key points for consideration when you borrow money. I won’t talk much about why you borrow money and what constitutes good and bad debt, although I’ll make the following observations.

Negative gearing is, of itself, a flawed strategy. No sane person sets out to spend $1 to save 30 cents if that’s the end game! Borrowing for a depreciating asset likewise, unless you can claim a tax deduction, make money directly from the asset during its serviceable life or put the capital to better use.

Spending tomorrow’s pay packet on consumer items via our many friends in the buy now, pay later game is a road to financial disaster and one step away from the pawn shop.

Anyway, let’s move on. While far from a definitive list, here’s a bit of food for thought when borrowing money:

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WHY AND AT WHAT COST? Yes, always a good place to start.

Why am I borrowing? We encourage borrowers to look at the use of debt from a whole cost perspective. That is, the cost of the asset being acquired, the purchase costs and the total interest costs over the proposed loan term. It always surprises me how few borrowers actually know what the likely total cost of borrowing for an asset is likely to be before they talk to us. Of course, there’s more to the decision than simple maths.

For example, security of tenure in your own home or business is a very powerful driver behind the vast majority of borrowing decisions in this country.

LOAN STRUCTURE AND SECURITY We’ve written before about lending structure and security. As always, we strongly recommend reviewing that information as part of any borrowing decision. You should always consult your accountant and lawyer as part of that process.

A word on asset protection. Your lender will want full recourse to the security you offer and to any borrower or guarantor. An asset holding structure designed to protect those assets in the event of legal action or insolvency will not generally protect you from a full recourse secured lender. Consult your lawyer if ever in doubt.

PRINCIPAL AND INTEREST v INTEREST ONLY One of the first decisions borrowers need to make is the Principal and Interest versus Interest Only conundrum. This decision comes back to the Why question. If interest only is appealing, we encourage borrowers to know why. Remember, going interest only just to keep your monthly payment lower is, of itself, a flawed approach. There are good reasons to apply for interest only finance which we’ve previously written about. However, all things considered, for many borrowers amortising debt, and fast, makes very good sense. One strategy that seems

to work well for our clients is variable rate interest only finance with a strategy of paying down debt and building an offset or redraw facility.

In most cases this is a strategy tied to a variable rate loan which allows the borrower to essentially pay down debt, reduce interest costs and build a buffer for the management of any future unforeseen cash flow issues.

The strategy also allows borrowers to have access to liquidity for immediate investment without the need to apply to the bank.

An important consideration for business borrowers is the loan term.

Some lenders will approve a 15 year loan with, say, 3 years interest only.

Others will simply approve a 3 year interest only loan. It is critical to understand that the 3 year loan term is just that, 3 years, after which all bets are off. Your facility expires and you need to re-apply for any extension. Obviously short loan terms carry refinance risk albeit the interest rate is usually lower to reflect the bank’s shorter lending commitment.

In some rare instances term finance will be approved with what’s known as a balloon end payment. Essentially the lender calculates repayments to ensure partial pay down of the debt with a lump sum (balloon) payment required at a future point to clear the debt. Such arrangements need to be approached with a greater degree of analysis than other forms of loan structuring. The obvious risk with this type of finance is that the borrower arrives at the balloon date, doesn’t have the money to clear the debt and can’t refinance the balance.

COSTS, WORKING CAPITAL AND CONTINGENCIES We encourage borrowers to undertake a detailed budget before committing to a transaction. It is not wise to enter into any debt obligation before understanding all the costs involved and where your liquidity position will be post settlement.

This is particularly true of business borrowers where cash flow cycles and contingencies need to be understood to ensure no financial stress. As always, we recommend borrowers review their budget and consult their

accountant. Remember, contingency and fall-back capital is there for the things we don’t expect like, I dunno, a pandemic maybe!

In our view it’s not a great idea to borrow money where every last cent goes into your equity and costs with no margin for error.

DEBT SERVICING AND PERSONAL BUDGETS Perhaps the most topical post banking royal commission issue. Lenders do a number of things behind the scenes which all borrowers should consider.

The first is that they stress test your ability to meet your commitments.

That means that when we talk to you about your finance, we are applying those stress tests. These tests are simply a means of applying some “what if” scenarios to our analysis and observing the results. Firstly, we apply a higher interest rate to your debt service capacity. Typically, this means adding 2 to 3 percent to current rates and seeing if you can survive such a rate rise. Then we take the total loan term, deduct any interest only period, and see if you can meet your repayments over the balance term, at the higher rate.

Lenders also discount many forms of income to reflect any volatility risk. For example, rental income is discounted to reflect vacancy risk while share dividend income is discounted to reflect any volatility in public company profitability.

Lenders treat all debt facilities as if they were fully drawn. In practical terms that means that even if you owe nothing on your credit cards, we must assess them as if fully drawn and on a monthly repayment. Same goes for advance payments on your loan accounts.

Borrowers are required to complete a personal budget reflecting living expenses and this budget, together with current and proposed debt service commitments, is used to arrive at debt service capacity.

If we think you are not likely to be able to meet your commitments or that your plans may place you under financial stress, we have an obligation to tell you so. This duty of resortbrokers.com.au

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Finance

care extends to declining to assist a borrower who insists on proceeding in the face of a clearly unacceptable debt service risk.

VARIABLE V FIXED RATES We encourage borrowers to consider all options. Of course, there are pros and cons to both rate types.

Variable rate loans generally have no early payment penalties and allow borrowers to make additional repayments as they see fit. For borrowers who plan to pay down debt faster than their contracted repayment we think variable rate loans make good sense. Of course, the downside is that rates may rise and the variable rate borrower may be exposed. You could move from variable to fixed of course but often times the rate horse has bolted by the time the danger is apparent.

Fixed rates provide certainty and for many borrowers are simply a means to sleep better knowing their repayments are locked in for the term of the fixed rate. Beware, penalties often apply when paying

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down or paying out a fixed rate facility during the fixed term.

An option for borrowers is to split their facilities and take an each way bet with a part fixed, part variable structure. Look out for duplicated loan account fees when assessing this option!

REFINANCING It’s important to note that some debt refinance transactions will attract exit fees and / or fixed interest rate and loan term break costs. If you are refinancing existing debt, you should seek a refinance payout quote from your existing mortgagee and consider if any increase in funding to cover refinance costs is required.

CHANGES IN CIRCUMSTANCES In these politically correct times, any discussion around changing circumstances must be treated with great caution. On the one hand common sense suggests that if a

borrower is planning a material change in their lives that’s worthy of some consideration. On the other hand, any discrimination on the basis of lifestyle choices could place a lender in very warm water indeed.

We encourage all borrowers to consider any anticipated change in their circumstances in terms of impact on income. Budget accordingly and if your future plans suggest financial jeopardy let’s have that discussion.

EDUCATION If there’s one thing we would encourage borrowers to do above all else it’s to understand concepts around money, budgeting and debt.

Start with two simple spreadsheets.

Have your assets and liabilities on one and your month-to-month budget and bills on the other. Have the discipline to keep both up to date.

You’ll be amazed how much better you’ll sleep.

Remember, we are here to help, even if that means saying no. END

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66

Legal

What Makes A Successful Resident Manager?

Words_John Mahoney, Mahoneys

resortbrokers.com.au

Almost 30 years ago at the first management rights information seminar at which I presented, one of the first speakers was John Farmer, an older, very experienced management rights operators who later in life became a well-respected and successful management rights salesperson. His recipe for success in management rights was simple – cleanliness and communications. In all that time nothing has changed.

If I look at my firm's many clients who I know to be highly successful management rights business owners – and here I am talking about clients who have owned and operated multiple management rights, always achieving substantial increases in net profit and asset values – those two elements have been essential to their successes.

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The overwhelming majority of owners and occupants of strata complexes – whether they be long term tenants or holiday guests – care about and notice how clean and tidy the complex is.

In that context, appearances mean everything. Just getting that part of the business right puts the business on a good trajectory for success and will have owners largely leaving the manager alone to get on with the business. Getting it wrong encourages disgruntled owners to go looking for other areas where their manager is deficient, leading to disputes about all sorts of issues.

Likewise, good communications with all stakeholders – the committee, the body corporate manager, owners and occupants – are essential. A good communicator will not only offer lots of communication to others but will also encourage lots of communication from others. By doing so a manager not only keeps the stakeholders fully informed of all the great work the

manager is doing but also becomes aware of potential problems before they become a problem.

So I find myself at presentations today elaborating on what Mr Farmer told us all those years ago. Some key points I make include these: • Management rights are not passive investments. Your caretaking/management role is to provide a service – the principal one being to keep the complex clean, properly maintained with the grounds, lawns and gardens well manicured and attractive – to owners, tenants and guests; • Give your owners value for money and strive for excellence – go beyond what they might reasonably expect; • Thoroughly understand your agreements and duties – have a detailed checklist and follow it; • In short term complexes, be

innovative with your marketing and seek professional advice from proven experts in website design and internet marketing; • Communicate openly and regularly with your stakeholders – send periodical newsletters, encourage regular walk arounds with your chairman or designated committee representative; • Build – as best you can - a strong and professional relationship with your body corporate manager and the committee; and • Be and be seen as the driver of improvements and regulatory compliance at your complex.

Whilst there will always be a small minority of complexes where some owners or committee members will still not be satisfied even if you follow all or most of the above, you can be sure that if you do not you will never succeed even in those complexes where the owners are reasonable. END

Experts in Management Rights and Motel Law For over 30 years Mahoneys has been one of Australia’s leading management right and motels law firms.

We are a preferred supplier to the Accommodation Managers Industry and have been awarded “Service provider of the Year” by the peak industry body (ARAMA) for the past 2 years.

Our team of industry leading lawyers regularly assist clients with: Buying and selling accommodation businesses Preparing and reviewing leases, licences and service agreements Renewing and varying existing management arrangements Assisting with remuneration reviews, disputes and other disagreements Feel free to contact us if you want to discuss how we can help. Alternatively visit our dedicated industry web page or subscribe to our industry focused newsletter.

www.mahoneys.com.au

Brisbane office L 18, 167 Eagle Street Brisbane Qld 4000

Gold Coast office L 2, 235 Varsity Parade Varsity Lakes Qld 4230

p 07 3007 3777

p 07 5562 2959 resortbrokers.com.au

68

Legal

Fire Safety Compliance in Motel Transactions Words_David Adolphe, McBride Legal

An area of concern for vendors and purchasers of both leasehold and freehold motels and hotels is fire safety compliance. It can be confusing to determine the available searches or disclosure requirements to show compliance with fire safety regulations.

Fire safety regulations are created by state governments and often enforced by local governments. This means there can be difference searching and enforcement arrangements for each premises depending on the location. For the purpose of this article, I will consider Queensland and New South Wales.

Queensland In Queensland, building owners and occupiers are required to ensure the building has ‘prescribed fire safety installations’ and that they are maintained. The standards for installation and maintenance are set out in the Queensland Development Code MP 6.1 – Commissioning and maintenance of fire safety installation (“the Code”).

Penalties for non-compliance and breaches of the Code are provided in the Building Fire Safety Regulations 2008 (“the Regulation”). The Code applies to class 3 buildings which includes hotels and motels. The building occupant, who will be either the tenant or the owner if there is no tenant, must lodge a yearly Occupier’s Statement with the Commissioner of the Queensland Fire and Emergency Services (QFES). The Occupier’s Statement confirms that the building’s fire safety installations have been maintain pursuant to the standards in the Code.

The Regulation also requires the building occupant to keep a record of maintenance stating:1.

A description of the prescribed fire safety installation on which maintenance was carried out; 2.

The name and license number of the appropriately qualified personal who carried out the maintenance; 3.

The maintenance date; 4.

That the maintenance was carried in compliance with the Code; 5.

The results of the maintenance including:(a)

Whether the installation was in proper working order;

(b)

Detail of any repair or corrective action required;

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(c) 6.

Details including dates or any repair or corrective action.

Details of any critical defect notices issued.

There is no search available from the usual search service providers for solicitors to obtain a copy of the Occupier’s Statement from QFES. It may be possible to obtain the Occupier’s Statement directly from the QFES by a right to information application but this may be costly and not appropriate for the usual time period for due diligence enquiries in a transaction.

New South Wales In New South Wales, owners of a building having a fire safety schedule are required to lodge a Fire Safety Statement with their local Council and the Commissioner of Fire and Rescue NSW (FRNSW).

In 2017 the New South Wales government undertook a series of building regulatory reforms with an important change being the requirement for competent fire safety practitioners signing off on the First Safety Statements.

This requirement took effect from 1 July 2020.

Previously, only owners signed off on the Statements after seeking advice from fire safety consultants.

The Environmental Planning and Assessment Regulation 2000 (“the Regulation”) provides that the building owner must lodge with the local Council:1.

An annual Fire Safety Statement that details each essential fire safety measure in the building; and,

2.

A supplementary Fire Safety Statement for any critical fire safety measured at intervals less than 12 months.

The annual Fire Safety Statement states:1.

Each essential fire safety measure has been assessed by an accredited practitioner (fire safety); and,

2.

The building was found to be in a condition that did not disclose any grounds for prosecution for a fire safety offence.

The supplementary Fire Safety Statement states:1.

Each critical fire safety measure has been assessed by an accredited practitioner (fire safety); and,

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2.

Each critical fire safety measure has been found to be capable of performing to a standard required by the fire safety schedule.

The Fire Safety Statements are also required to be prominently displayed in the building.

There is also a Fire Safety Certificates which are issued at stages of completion of building works involving fire safety measures and is required to be lodge with local Council before an occupation certificate can be issued.

Practical consideration in transactions

It is important for vendors to check that their fire safety compliance is up-to-date before contracting to

sell. For purchasers, it is important to check fire safety compliance as part of usual due diligence enquiries into a business or property.

If a building has fire safety compliance issues there may be significant cost to take corrective action which may affect the prospects of a successful sale of a business or property.

For purchasers in Queensland, purchasers should request a copy of the Occupier Statement and the maintenance records as part of their due diligence enquiries with the vendors.

Purchasers should also consider arranging a physical inspection of the premises and report by a qualified

person to check the Occupier Statement.

For purchasers in NSW, searches may be made with the local Council for a copy of the Fire Safety Certificates and the Annual and Supplementary Fire Safety Statements depending on the Council and the standard search services available to their solicitors.

These purchasers should also request a copy of these documents from the vendor directly as part of their normal due diligence enquiries and arrange a physical inspectionwith an accredited practitioner. END

Acc. Spec. (Bus.) - Qld Special Counsel, McBride Legal M. 0410 644 246 E. davidadolphe@mcbridelegal.com.au

David Adolphe is a Queensland Law Society Accredited Business Law Specialist and has been in practice for 20 years.

He has advised clients in all manner of business transactions and takes a specific interest in Tourism and Hospitality matters. David takes a practical approach to delivering the best possible strategic legal advice to clients on all aspects of business and commercial law matters.

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70

Legal

Disposal of Uncollected Tenants’ Goods & Furniture

I often field queries from Building Managers in NSW wanting to know what happens when a tenant vacates a unit but leaves behind personal items or other goods/furniture.

The NSW Uncollected Goods Act 1995 deals with how to dispose of these goods when they are left behind or abandoned by an occupant at the end of a rental agreement.

WHAT ARE UNCOLLECTED GOODS UNDER THE ACT?

Goods may become uncollected if they are left or abandoned with someone who is not the owner.

For example: •

when goods are left behind by tenants or anyone sharing with a tenant, at the end of a tenancy or other occupancy;

•

when an unknown person leaves goods on common property – such as in a strata scheme parking or storage area, which are reasonably believed to have been abandoned.

THE UNCOLLECTED GOODS ACT

Words_Col Myers, Small Myers Hughes

The Uncollected Goods Act 1995 gives the person in possession of the goods the right to dispose of them after a certain amount of time.

The amount of time and manner of disposal depends on the type and value of the goods (see schedule below).

The owner of the goods is responsible for them.

If they do not take action to regain possession, the goods may be lawfully sold or destroyed if proper processes are followed.

WHAT IS COVERED BY THE ACT?

The Act is available to dispose of uncollected goods where there is no agreement about disposal between the owner and the person in possession of the goods.

The Act applies to goods left behind in certain residential and housing schemes including: •

boarding houses;

•

community schemes;

•

holiday parks;

•

residential land lease communities;

•

residential tenancies;

•

retirement villages;

•

strata schemes.

WHAT IF YOU HAVE AGREED WITH A TENANT TO LEAVE THEIR GOODS WITH YOU FOR A PERIOD?

If goods are left with you, you have a duty to safeguard them for the owner. The owner of the goods, or anybody with a legal interest in the goods, can reclaim the items at any time whilst they are in your possession.

You can ask for any actual costs you have incurred in removing, storing, maintaining or insuring the goods. However, you cannot refuse to return the belongings because the owner owes rent or money for another reason. If you follow the process in the Act, you can dispose of the goods after a certain amount of time. Again, the amount of time and manner of disposal depends on the value and type of goods (see schedule below).

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71

WHEN AND HOW I NEED TO No.DO Golden PROVIDE NOTICE? #2 Rule

were may sold,also the name Agents claim any • CAN enable one party (but not • if the goods WHAT MONEY YOU address ofrelating the buyer, amount KEEP FROM A SALE OF to breach or terminate andexpenses to cancellations that another) of proceeds of sale in andthe theappointment amount UNCOLLECTED GOODS? are stipulated to the contract

Gross Income You can give theMust ownershow of thethe goods notice retained to cover the relevant charges; act. If cancellation expenses are not • topenalise one party (but not • if the You are entitled retain the amount personally, by letter email. andor not the Net Income goods are sold by public auction, stipulated in the appointment, the agent another) forremoval, breaching or of the costs that you incur for the name and address of the principal The notice must include: cannot claim them, and, if a cancellation Agents must account to their clients formaintenance, terminating theand contract. storage, insurance place of business of the auctioneer.

• your name or your business fee is retained from a guest’s deposit, this everything theyname; receive and disburse. disposal of When the terms and conditions You may also want to keep records of the must be paid to the owner.

• a descriptionAgents of the cannot goods; report their rental the goods. allow for it, a booking cancellationnotice that you provide to the owner or any income the net amount. They mustcharges • an address where theasowner can An exception thisowner. rule would be These should not include any fee can be kept from deposit money attempts to contact and tracetothe collect the goods; show the gross payment received andThey should profit. reflect actual where a booking administration fee has a guestonly has paid forthe accommodation.

In legal proceedings, the person who deductions, then the net amount. cost to you orInyour business while the been charged to the guest in excess of the some cases, usually depending disposed on • a statement any of any relevant charges of the goods has the ‘burden of goods are ‘uncollected’. chargeswas aremade, due such accommodation costs and is not payable the way theNo booking (e.g. removal, storage, maintenance proof’ and must show that they complied for personal documents. money made the owner. and insurance costs) and if you or your as via a thirdAny party, guests also paywith a theto law No. Golden above those costs should go to the Chief business are planning to take money booking administration fee on top of At the end of each month, the agent #3 Rule Commissioner Revenue NSW, if you out of the sale to cover those charges; theofaccommodation costs. is required to provide an account HOW DO YOU VALUE GOODS LEFT to their cannot Accommodation Cancellation Fees return the money to the owner.

• a statement that on or after a specified BEHIND? If a guest cancels their booking clients that clearly shows each amount – Who is Entitled? date, the goods will be sold, kept or and is penalised with a cancellation the agent has received and exactly how CAN A LANDLORD CHARGE The value of the goods is a reasonable destroyed unless theycancellation are first collected fee in accordance with the agent's Booking fees for it was paid out.

A client should be able to OR FOR Agents may also claimestimate any • OCCUPATION enable one party (but not OTHER Agents may also claim a • of the enable one party (but not No. charges Golden are paid. market value.

In other No. FEES Golden and the relevant booking terms, the fee is generally expenses relating to cancellations thatascertain another) or terminate accommodation may be applicable in to breach from this monthly account if a to cancellat expenses relating another) to breach or terminate UNCOLLECTED GOODS? #2 Rule #2 Rule words, the estimated amount that the goods are stipulated inand the appointment the contract considered rental are stipulated in the appointm the contract income should to deposit certain circumstances when a guest Must show the Gross Income was received from a guest for a Mustact. show the Gross Income If cancellation are notbe•soldpenalise could for after reasonable act.to If cancellation expenses a • Landlords penalise onecannot party (butcharge one party not efforts tenants anIncomeexpenses and not the Net Income WHAT IF YOU CANNOT CONTACT and not the Net be paidnotto the owner. cancels their booking. However, all booking that was(but cancelled and how in the stipulated in the appointment, the agent stipulated the appointment another) for breaching or another) for breaching or sell it. ‘occupation fee’ equal to the rent for THE EX-TENANT? cannot them, and, if a cancellation Agents must accountterms to their clients for cannot claim them, and, if a ca terminating Agents mustclaim account to their clients for deposit cancellation and conditions must the contract. terminating the contract. (i.e. the was distributed amounts Where an appointment to act fee is premises retained fromand a guest’s this of goods are uncollected, you everything they receive and disburse.

Ifdeposit, a number day are left on their fee is retained from a guest’s d everything they receive disburse.

When terms and conditions When the terms and conditions bereasonable clear and transparent at theeach time ofthe goods returned to the guest, claimedmust bybe the refers to anAgents agent’s commission must be paid to the owner.

You should make efforts paid to the owner.

Agents cannot report their rentalto allow for it,aaresidential booking cancellation cannot report their rental should value them individually unless the once tenancy ends.

You can allow for it, a booking cancellation booking (asIfamount. part the booking form as the net They must agent, and paid to the owner). to this would be the form of a percentage, communicateincome with them. thisof is not fee can be kept from expressed deposit moneyin income as An theexception net amount.

Theyrule must An exception to this rule fee can be kept from deposit money items clearly make up a set. only charge a tenant for the where actual costsadministration show gross payment received andon the a booking a guest has paid for accommodation. show the gross payment received and fee has or the a term and condition booking where a booking administrati a guest has paid for accommodation. possible, you should store the goods for this rate of commission must be Liability limited by a scheme approved under incurred to remove, store, maintain, insure any deductions, then the net amount. been charged to the guest in excess of the then net amount. some cases, usually depending onany deductions, been charged to the guest in e For example, a cases, television some In some usually and depending onclothing web and site),sell andorthey mustofnot:In the relevant period dispose calculated the actual amount Professional Standards Legislation accommodation costs andof is not payable theand way the bookingof wasgoods. made, such accommodation costs and is n the way theindividually booking was made, sucha dining dispose Noon other charges are would be valued while to the owner. as via a third party, guests pay a them once theNo. period has ended. to the owner. as via a third party, guests also pay a rentalso collected, which in the event of • Golden enable one party (but not the No. Golden due.

Disclaimer – This article is provided for table a setadministration of dining room booking administration fee on top of booking fee onchairs top of would Atonly the end ofpart each month, thewith agent At the end of each month #3 Rule #3 Rule a cancellation, may be of a other) to avoid or limit the their information purposes not be accommodation costs. the accommodation costs.only and should is required to provide an account to their be valued as one item . is required to provide an acco Accommodation Cancellation Fees Accommodation Cancellation Fees WHAT CAN YOU DO IF SALE retained deposit. obligations under the contract regarded as legal advice.

If a guest cancels their booking clients that clearly shows each amount If a guest cancels their booking WHAT RECORDS DO clients that clearly shows each

Management Rights Law Specialists Australia Wide

Management Ri g hts Law Speci a l i s ts Management Ri g hts Law Speci a l i s Our trManagement usted team of legal experts, ledRights

by Col Myers,Law draws on Specialists over 30 years experience to – Who is Entitled?

OF THE GOODS DOES NOT COVER THE COSTS? Booking cancellation fees for

accommodation may be applicable in

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– Who is Entitled? andYOU is penalised withTO a cancellation the agent has received and exactly howand is penalised with a cancellation the agent has received and exa NEED KEEP? fee in accordance with the agent's Booking THE DISPOSAL PROCESS FOR it was paid out. A client should it was paid out. Afees client be able to in accordance fee with the agent's cancellation forshould booking terms, the fee is generally accommodation ascertain from monthly account ifbooking aLEFT terms, the fee is generally maythis in ascertain from this monthly a GOODS BEHIND You must record within 7 was days ofbe applicable considered rentalmake incomeaand shouldcertain deposit received from a guest for aconsidered rental income and should circumstances when a guest deposit was received from a g be paid to the owner. disposing of all goods (except rubbish and booking that was However, cancelled all and how the be paid to the owner. cancels their booking. booking How you can dispose of goods depends on that was cancelled an deposit was distributed (i.e. the amounts Where an appointment to act cancellation terms and conditions must Where an appointment to actincludes: deposit was distributed (i.e. th perishable items) that the value and the type of goods.

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After this certificate has been issued and the search completed, follow the Issues -- GST, Stamp Duty and Tax -- GST, Stamp Duty and Tax GST, Stamp Duty and Tax GST, Stamp Duty and Tax -- Dispute resolution above guidelines.

Uncollected motor vehicles can be moved or stored in- an appropriate manner if the Dispute Exit strategiesresolution -- Exit strategies - Exit Exit strategies strategies circumstances- Dispute meet the criteria of the Act.reports END resolution Legal due diligence -- Dispute - Dispute - Legalresolution due diligence reports Dispute resolution resolution

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I S S U E N O. 9 8 _RESORTBROKERS.COM.AU

73

ISSUE resortbrokers.com.au

N O. 9 8 _RESORTBR

Liability limited by a scheme approved under Professional Standards Legislation. Disclaimer – This article is provided for information purposes only and should not be regarded as legal advice.

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72

Legal

What’s in an option?

Words_Peter Spranklin & Morgan Gallagher, Spranklin Legal

There exists a variety of alternatives when drafting option clauses both within lease agreements, and management & letting agreements.

A quick recap on these variations should benefit anybody about to undertake a renewal process, but if that is not on your horizon, then this piece should serve as a reminder to review all of your business documentation and ensure the mechanics align with your understanding.

Conceptually, the considerations need not differ when approaching this subject under the two forms of agreement referenced above.

The below points are by no means exhaustive but are examples of the thought processes when drafting (or interpreting) option provisions: •

does there exist an option window or is an automatic rollover provision preferable?

•

if automatic, are any post-rollover date obligations in existence or appropriate?

•

if there exists a ‘window’, how far before the rollover date does this window end?

•

in both instances do my actions before the rollover date matter?

We shall explain some of the approaches: LEASES The commercial attitude towards option clauses does become open to opinion when a party has tenure outside of the retail shop lease jurisdiction. Balance is the key.

The best outcome is one that achieves balance between the interests of landlord and tenant. A reason for retail shop leases being a point of difference is because this legislation governs the actions of a landlord and is aimed at minimising the risk of a tenant misinterpreting an option clause.

For example, the legislation ensures a tenant has advance knowledge that a rollover date is approaching. This cautionary attitude removes some of the harshness that may otherwise be encountered by a tenant that misunderstands the process and misses a deadline, which is why those

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bullet points above have significance.

Motel leases within many States fall outside the retail shop lease spectrum and are long-term documents that allow financiers to value and take security over the lease. This is a key point because as a consequence of being a long-term agreement both the landlord and tenant obtain benefit from a continuing asset. A motel tenant with option wording that contains an automatic rollover/ renewal is usually the preferred outcome. This means the tenant only serves a notice on the landlord should that party not wish to continue with the lease. A failure to give notice means the lease automatically rolls into that next option period and therefore, an ‘option window’ does not form a part of the lease terms. In the alternative, an ‘option window’ would

dictate the tenant has a set timeframe to give the landlord written notice of their desire to continue with the lease and a failure to do so means the tenant does not obtain the benefit of that extended term. Clearly, it becomes of utmost importance that a tenant does not miss this critical step when an ‘option window’ applies.

In both instances be careful to understand the rent review process on or around the rollover date because there are instances where a tenant has to decide on whether to continue into that renewed period whilst at the same time, not having absolute knowledge of the commencing rent. In some cases the rent is not settled until months after the rollover date. Sound legal advice should prevent or at least make a tenant aware of the risk of this uncertainty.

73

Never assume there is a one size fits all approach to option clauses when it comes to lease agreements, and management and letting agreements.

MANAGEMENT & LETTING AGREEMENTS The most common style of option clause within this category of document is the ‘option window’ approach. Within this scenario, you will encounter wording that either has a notice period with a ‘window’ that spans over many years or a shorter timeframe, maybe two to six months depending on negotiations and preference. A manager must be particularly vigilant, as management

agreements regularly contain a variety of option clauses and methods so never assume what may apply to a particular option clause within your agreement. This outcome results from the statutory determined amendment/ variation process (ie ‘top-up’) where Body Corporates often assess manager applications. The management agreement is your asset. Review, diarise and above all, make enquiries

when needed. There are management agreements that contain automatic renewal clauses akin to motel leases however these are far less common than within the motel sector.

Above all, never assume there is a one size fits all approach to option clauses.

Last but not least, congratulations to the ResortBrokers team on this 100th Edition milestone! END

Integrity.

Trust.

Honesty.

That’s what we’re about.

Dedicated to property With experience dealing in a diverse range of transaction and non-transaction based commercial advisory and property work, we want to guide you through the activities that you undertake in the marketplace to achieve that optimal outcome.

We listen

Contact us today on 07 3221 9149 spranklinlegal.com.au

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74

Accountant

That’s a Wrap!

Wrapping up the 2021 Financial year, Accountant Perspective Words_Tony Rossiter, Holmans Accounting

For many, the 2021 financial year is one to be forgotten, while for others it is the chance to reset and launch into the year ahead.

Dominated by the influence of COVID-19, it is fair to say that every business operator has been affected in some way. We have all heard the stories of the devastating impact on many accommodation properties resulting from shutdowns and border closures.

Fortunately, not all the news has been bad with some real success stories appearing around the country. A few notable mentions include the regional motels many of which have traded through the worst if it largely untouched. Others are being supported

by Landlords following the “National Code of Conduct” arrangements providing rent waivers and rent resortbrokers.com.au

deferrals to assist the operators through the National shutdown. It is fair to say the regional accommodation market has been resilient and avoided most of the impact experienced by the capital city lockdowns that again currently dominate the headlines.

Another notable mention is the regional tourist hot spots including Port Macquarie and Byron Bay in New South Wales and the Sunshine Coast and Hervey Bay in Queensland. Many operators in these towns and many other tourism hotspots around the country are now reporting a record year of trading. Somewhat counter intuitively the lockdowns have benefited these markets resulting in an influx of new domestic guests who would have normally travelled and holidayed internationally.

For accounting practices specialising in servicing the Accommodation Market it is fair to say that the 2021 Financial year has been the busiest on record. On top of the usual workload

considerable time has been invested in understanding how recent trading performance should be presented when preparing financial reports for the purposes of valuation or sale.

The contrast in financial outcomes achieved by operators could not have been greater.

On the one hand great businesses being stifled by government-imposed lockdowns resulting on terrible trading outcomes and on the other hand average performing accommodation businesses flourishing in the wake of an influx of new guests generated by those same border closures.

The question that immediately comes to mind is how you go about putting a value on a business when you have outstanding businesses reporting poor trading results and at the same time mediocre businesses suddenly reporting outstanding results.

Whether a business is preparing for sale or simply requiring a valuation to support their current financing

75

arrangements or indeed to refinance their bank loans, the 2021 financial year trading actual figures are unlikely to represent the true maintainable trading position of the business.

In some accommodation models such as Management Rights, (particularly the Holiday resorts) the industry practice has been to value the business based on the most recent 12 months trading figures.

This practice has largely served the industry well in the past however in a post-COVID world one year’s figures and particularly the 2021 financial year simply does to represent the true maintainable performance of the business be it good bad or indifferent.

Preparing two years figures could be a solution but even that will not accurately represent the performance of an accommodation business because the short-term accommodation industry was most heavily impact from March 2020 through to June 2020 which falls into the previous financial year.

Focus must now turn to the value of short-term accommodation assets being

assessed based on three years trading figures. At this point in time that would comprise the 2019, 2020 and 2021 financial years.

Although this will involve significant additional work preparing adjusted trading figures and then potentially having those figures verified it is the only way to accurately understand how a short-term accommodation business was trading pre-COVID irrespective of how the business fared during the worst of the lockdown period and how it is traded out the other side.

Assessing the three years figures will then need to be done on a case-by-case basis to determine the maintainable income moving forward. How does the most recent 12 months trading compare to the pre-COVID trading result? If it has improved dramatically is that because of a one-off spike in trading conditions that will dissipate once international borders re-open.

If the most recent trading is down dramatically on the pre-COVID trading result is that reflective of a business that continues to suffer from the

influence of the pandemic or has there been a fundamental shift in the value of the business and the most recent trading outcome is representative of the new normal?

Whatever the result it is clear additional analysis needs to be undertaken to make a proper assessment of the maintainable income of an accommodation business and the starting point is obtaining an understanding of the last three years trading results.

On a positive note, it is heartening to observe the strong demand for accommodation business that has continued to build in the second half of the 2021 financial year.

It is a testament to the resilience of the industry to see business sales continuing despite all the challenges that COVID-19 has thrown at it.

Most important to the industry moving forward will be to ensure prices paid for these assets is reflective of the underlying maintainable earnings of the business. END

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Valuer

Using data to drive improved business results It takes a curious mind-set and access to high quality data for an accommodation businesses to truly understand where they are at and what they need to do to reach their goals.

There are numerous reasons why businesses need strong, up-todate, meaningful and relevant data when it comes to managing overall business performance. Seasonal shifts in cash flow, changes in consumer sentiment, diverse and

AN AREA RIPE FOR IMPROVEMENT As specialist advisers to the accommodation industry, we have noticed the use of data to make decisions and manage performance is an area that is particularly ripe for improvement. Despite the numerous accomplished business owners, who are aware of what it takes to succeed in the industry, we continue to be surprised by the lack of data driven decisions and performance management taking place.

For example, a formal written budget that is linked to business strategy and includes non-financial data sources enables management, at any level, to control their own destiny and drive improved results, after all – what gets measured gets managed. A budget allows tracking of both leading KPIs to pre-empt any major issues that might occur, and lagging KPIs to help understand why something didn’t happen the way it should have or when goals have been achieved,

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more informed customer bases, increased competition from other or new industries, technological advances, managing paerformance and attracting quality staff, all make for a challenging environment for owners and managers.

It goes without saying that businesses which thrive, monitor and manage their business performance and constantly strive for improvement. However, an

and why. Further to this, it enables better planning of expenditure and controlled behaviour in relation to the coming weeks, months or years, while also developing a greater awareness of how much revenue you can expect to generate, and from where.

Interestingly, the budget itself isn’t necessarily the most valuable outcome of the budgeting process - although it certainly does help when seeking a better deal on interest rates, raising capital or deciding to undertake a new venture. We’ve often found the greatest value for businesses is found in time away from day-to-day operations to think about the business strategically and challenge assumptions (and suppliers) about what is possible. We have seen this process give owners and managers a deeper understanding of all elements of their business and help them identify opportunities or issues that may be present now or in the future.

Words_Angus Strachan Director, Business Services at BDO awareness of internal performance alone isn’t enough - in such a competitive market, it’s essential to know what the industry benchmarks are and how your operations compare.

Key performance indicators (KPIs) will help in this process, whether they be leading indicators, used for predicting the future, or lagging indicators, used to understand and learn from what has happened in the past.

Often, the reason you don’t spend time on the business is because you are too busy in the business. Having timely access to all important data sources, in one place and presented in a way that is easy to understand, will break down many of the barriers to making data driven strategic decisions.

THE VALUE OF INDUSTRY DATA As noted, it's easy for businesses to focus heavily on internal operations, forgetting about the competition and

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what current industry trends indicate.

Proactive industry bodies play a vital role in supporting businesses by providing the information, advocacy and tools to help drive success. One of these tools is data to aid decision making and provide awareness of the competitive landscape.

A balance between dedication to internal improvement and awareness of the broader industry and business environments is vitally important.

For example, do you understand business best practice in revenue management and how you can achieve it? What lessons can be learnt from complimentary industries? What are you doing right and what could be improved? Are you overstaffed or inefficient?

NEW BENCHMARKING TOOL With these key considerations and questions in mind, we’ve developed Parki® - a real-time business intelligence tool designed specifically for caravan parks and resorts.

Combining various data sources into a one-stop shop, Parki has been extremely popular with multi-site business owners. As demand has dictated we’ve recently developed a scaled down version that caters specifically for smaller owner-operator style businesses, reducing the cost

and streamlining functionality.

The scaled down version utilises the same technology but delivers a comprehensive Parki Benchmarking Report, instead of an interactive subscription based suite of dashboards.

This benchmarking report compares your business to industry averages on a range of measures to determine if you are ahead, on-par or behind in each.

The report rates park performance on ADR, market growth, RevPAR, average stay, revenue, booking lead time, booking value, occupancy and cost profile (e.g. wages as a % of revenue).

Taking into account the size of business (sites and turnover), location, product mix, seasonality and customer demographics, we identify a group of like businesses and call this cohort your ‘peers’. Typically, there will be a group of 10 to 12 peers with whom you can anonymously compare your performance.

Your business and peers are ranked against one another across a number of metrics, but also ranked in percentile form against the industry as a whole.

We look at cabins/villas, powered sites, unpowered sites and expense comparisons and then drill into each of the product categories to offer further insights.

BE CURIOUS AND WORK YOUR NUMBERS Remember – data and curiosity work hand in hand. Having a curious mind set enables you to ask the right questions about your data (performance), or at least enough questions to get the right answer as opposed to the first answer. It's important that business owners and managers have access to a wide range of real-time data and industry resources to help make decisions that will improve business performance.

With awareness of your internal performance in the context of the external market, take on your biggest issues first. While this may seem daunting, overcoming major concerns will see you make progress in great strides rather than incrementally.

This will also relieve some of the stress those concerns are causing and free your mind to focus on the next challenge. Work all the way down to the small changes to significantly refine your business model, helping you stay competitive and become an industry leader (if you aren’t already of course).

For a no obligation chat or demo of the Parki suite of products, please get in touch with a member of the specialist industry team at BDO. ANGUS STRACHAN 08 7324 6078 TALIS SUPPORT@PARKI.CLOUD

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Broker Profile

Broker Profile Jeff Keast He started his career with ResortBrokers just weeks before the onset of the pandemic border closures and lockdowns in March 2020, and Jeff Keast showed his ability and tenacity by completing some major deals during one of the most chaotic business periods in history. Cold hard results tell the story – in just over a year, Jeff has 16 properties either sold or under contract with a total value of more than $20 million. His superior negotiating skills and determination to help all parties in a deal are the key attributes which has led to his business success.

HOW, AND WHEN, DID YOU COME TO WORK AT RESORTBROKERS? After working in the car industry for 20 years, where I owned my own business in both the retail and wholesale end of the business, I had come to a point in my career where I wasn’t developing any new skills. I enjoyed negotiating a transaction, talking to clients and building relationships, however, I found people generally only buy or sell a car every three to five years, so it was a long period of time before an opportunity would arise again to do repeat business with a client. Eager to find a new industry that would be interesting and, at the same time challenging, I found myself asking the question: can I see myself working in the car industry for another 20 plus years? The short answer was “no”.

So, when an opportunity popped up with ResortBrokers in the Brisbane team, I jumped at it.

YOU STARTED WITH RESORTBROKERS RIGHT BEFORE THE COVID-19 LOCKDOWNS BEGAN – HOW DID YOU HANDLE THIS AND HOW DID YOU OVERCOME THE OBSTACLES THAT AROSE? I had been at ResortBrokers for less than one month when the pandemic hit. It was only my third week in the job when I was out doing sales calls and meeting management rights operators in my zone, when I received a phone call to say we were going into lockdown and to start working from home.

My wife operates a little beauty salon from

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our house, so when she could no longer operate her business during the lockdown, the salon become my new home office. It also made a great escape for me to get out of home schooling the kids!

Anyway, for the next couple of months this became my new work dungeon, as tempted as I was to turn the wax pots on and jump into the tanning tent for a full manscape and beauty makeover, I resisted the urge and got on with the job.

I probably sound like a bit of a nutter, but each day I would dress up in my full work attire and head out to our 9 sqm salon and start calling the managers in my area. There was a bit of uncertainty with what the market was doing at the time and it was a challenging time for buyers and sellers not knowing if this was a good time to buy or sell.

I was fortunate in the short time that I had been in the job, I had already met some great management rights operators and it wasn’t long before I had landed my first listing. This gave me a lot of confidence and that if I could survive the first year, things would be okay and the market would return.

WHAT DO YOU SPECIALISE IN AND HOW IS YOUR MARKET LOOKING RIGHT NOW? I specialise in management rights and look after the inner city and north Brisbane area.

The market is very strong at the moment with more buyers than we have listings. As always, there is a strong appetite for business only MLRs and also listings in desirable areas which show a net profit are always in demand.

Everything is price sensitive, but there is no question the market is hot right now.

WHAT IS THE TOUGHEST PART OF YOUR JOB? Working with fellow Brisbane Specialist Nathan Eades. For those that know him, they’ll understand exactly what I mean.

He’s such a pest. The second biggest challenge is time management. I often feel there’s not enough time in the day to get everything done, especially as I pride myself on providing the best service to clients by communicating on a regular basis. I would really love to be able to clone myself, a horrible thought for some, and assign Jeff-2, Jeff-3 and Jeff-4 etc. all the follow up work and research that needs to be done in this job. Until that’s possible, I’ll just have to make sure I work through my daily job list.

WHAT MAKES YOU TICK? WHAT DO YOU DO ON A TYPICAL WEEKEND? Going to watch my kids play sports, catching up with friends and family, a couple of quiet beers and watching the NRL. I enjoy mountain bike riding and often head off to the trails with my son. I also enjoy a good movie or binge-watching a good Netflix series.

IF YOU COULDN'T WORK HERE AT RESORTBROKERS, WHAT WOULD BE YOUR IDEAL JOB? I honestly can’t think of anything else I would rather be doing. This job is very rewarding and I enjoy building relationships with people in the industry. It’s a good feeling to able to help someone sell out and retire or buy another business or assist someone purchase their dream business.

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Sold Properties

Our Deals Settle SOLD BACKPACKERS FH WONGALING BEACH, QLD

SOLD MANAGEMENT RIGHTS MERMAID BEACH, QLD

SOLD

SOLD

MOTEL FH BATHURST, NSW

MOTEL FH BENARABY, QLD

SOLD

SOLD

MANAGEMENT RIGHTS BYRON BAY, NSW

SOLD MOTEL FH BERMAGIU, NSW

SOLD MANAGEMENT RIGHTS VARSITY LAKES, QLD

SOLD MANAGEMENT RIGHTS MOUNTAIN CREEK, QLD

SOLD MANAGEMENT RIGHTS ELLEN GROVE, QLD

SOLD MANAGEMENT RIGHTS AIRLIE BEACH, QLD

MANAGEMENT RIGHTS BELGIAN GARDENS, QLD

SOLD MOTEL LH NORTH HAVEN, NSW

SOLD MOTEL LH NOOSA HEADS, QLD

SOLD MANAGEMENT RIGHTS AUCHENFLOWER, QLD

SOLD MANAGEMENT RIGHTS CANNON HILL, QLD

SOLD CARAVAN PARK FH COOBER PEDY, SA

SOLD MOTEL INV CHARTERS TOWERS, QLD

SOLD MOTEL LH ORANGE, NSW

SOLD MANAGEMENT RIGHTS STONES CORNER, QLD

SOLD MANAGEMENT RIGHTS MILTON, QLD

SOLD

SOLD

MOTEL FH NAROOMA, NSW

MOTEL FH TAMBORINE, QLD

SOLD

SOLD

MOTEL FH BATHURST, NSW

MANAGEMENT RIGHTS TENNYSON REACH, QLD

SOLD MOTEL LH ARCADIA, QLD

SOLD MOTEL LH KATOOMBA, NSW

SOLD MANAGEMENT RIGHTS CURRUMBIN, QLD

SOLD MOTEL INV PAMBULA, NSW

SOLD MANAGEMENT RIGHTS KINGS BEACH, QLD

SOLD MANAGEMENT RIGHTS RICHLANDS, NSW

SOLD MOTEL LH PENOLA, QLD

SOLD OFF THE PLAN OXLEY, QLD

SOLD MANAGEMENT RIGHTS CHEVRON ISLAND, QLD

SOLD MOTEL INV ROMA, QLD

SOLD MANAGEMENT RIGHTS LUTWYCHE, QLD

SOLD MANAGEMENT RIGHTS RUNCORN, QLD

SOLD MANAGEMENT RIGHTS MILTON, QLD

SOLD MANAGEMENT RIGHTS SCARBOROUGH, QLD

SOLD MANAGEMENT RIGHTS NEW FARM, QLD

SOLD MANAGEMENT RIGHTS KANGAROO POINT, QLD

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Regular Feature

Relief Managers Please note: this is simply a directory service that we provide to assist you. Should you choose to go on holiday or take a break, we recommend you interview and qualify relief managers yourself, before hiring. Nb. You’ll find more managers listed on our website: resortbrokers.com.au/buy/reliefmanagers

CHARLES & COLLEEN LUBANS

DAVID & BELINDA GUSTAFSON

KARLA HARDING

Management Rights QLD

All property types Nationwide

Holiday Apartments, Resorts, Boutique Hotels & Air Bnb’s, Nationwide

0432 586 099 colleenlubans@hotmail.com

0403219 562 gustafsondavid@hotmail.com

0414 767 499 bnbangels@gmail.com

DILYS & NEIL HARVEY

D O N N A & WALT E R S I M M E N

D AV I D A N D S A N D R A C A I R N S

Motels Nationwide

All property types QLD

Management Rights QLD

0420 948 996 neil.dilys@xtra.co.nz

0497 675 105 info@simmenanderson.com

0411 335 539 moretonbeachhouse@bigpond.com

CARMEL MOLONEY

ROGER ANDREWS & JILLIAN CAIN

FRED BISHOP

Motels QLD Coast

Hotels & Motels, VIC & SA

Motels Nationwide

0400 483 291 c.m.j64@hotmail.com

VICTORIA MCDONOUGH & BRENDAN HUGHES

0488 780 071 0403 021 504 jilliancain@optusnet.com.au

0429 444 010 flashb2261@yahoo.com.au

KEVIN & MELISSA SPEER

DYLAN STICKLE

Motels, East Coast

All property types QLD

All property types Nationwide

0412 138 642 vickymcdonough@bigpond.com.au

0422 006 497 speer1@bigpond.com

0457 586 225 dylan.stickle@hotmail.com

PETER & MICHELLE JACOBI

CRAIG & ANDREA JOHANSON

GRANT SKINNER

Motels & Caravan Parks Nationwide

All property types, Nationwide

Management Rights Nationwide

0427 183 416 casabargara@gmail.com

0436 358 877 0498 213 204 managers@vacationminders.com.au

THE GOOD KNIGHTS

SUE BARTON

CHRISTINE WILMOTT

All property types Nationwide

Motels Nationwide

All property types QLD

0432 336 703 info@thegoodknights.com.au

0432 411 900 bartonsue@rocketmail.com

0413 452 263 christine.09@bigpond.com

PAUL & TANYA GREEN

JOHN & VAL SAUNDERS

CHRIS BAKER & SHARON CHARLES

All property types NSW

Motel QLD & NSW

All property types Nationwide

0411 874 392 tanyacooper1@msn.com

0466 325 461 valandjohnsaunders@gmail.com

0418 748 903 sharon.charles@live.com.au

resortbrokers.com.au

0408 996 188 grantandjuliet@bigpond.com

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SCOTT & LIN MCKENZIE

JOHN & SUSAN DONE

KAREN & ROBERT NISBET

Management Rights Brisbane Only

All property types Nationwide

Motel & Caravan Parks, Nationwide

0451 010 117 scott@mcwu.com.au

0447 077 420 suedone@mac.com

0427 933 414 0488 934 899 karen.nisbet70@gmail.com.au

KLARA ALLE & JOAO TOLINO

SHARON & STEPHEN DEWSBURY

LASZLO FAZEKAS

Motels, Nationwide

All property types Nationwide

Management Rights Gold Coast

0402 142 075 sharon@airliebeach.net.au

0474 555 525 fazalaca@yahoo.com

PETER CAMPBELL

CAROL PREECE & ALLAN VERDICH

BAY6 MOTEL MANAGEMENT

Management Rights & Resorts Brisbane & Gold Coast

Motel & Caravan Parks Nationwide

Motels Nationwide

0468 688 008 petcam100@hotmail.com

0438 822 295 carolpreece11@gmail.com

0416 016 614 info@businessbay6.com.au

LINLEY & ALISON MADDICK

LEONI & LAURIE BENNETT

GEORGIANNA DYSON

Motels QLD & NSW

Motels Nationwide

Motels Nationwide

0432 008 988 alisonandlinley@icloud.com

0408 743 817

0438 527 894 georgi1440@icloud.com

0414 181 310 03 5918 2535 joaotolino@hotmail.com

NEROLI GLENYS REID

THOMAS GRAF

CHAZZ & ADELE PEARCE

Management Rights, Motels, Caravan Parks & Resorts, Nationwide

Caravan Parks, Nationwide

0488 060 755 neroli.reid@gmail.com

0438 014 035 07 4032 1573 tomas49@me.com

0437 718 526 0429 087 090 chazzpearce1@gmail.com

KEITH & JULIE JOHNSON

CHRIS CAMPBELL

KRISTY & LANCE BUTT

Caravan Parks Nationwide

Motel & Management Rights Nationwide

All property types QLD & NSW

0404 004 427 wckpt@internode.on.net

0449 957 414 cj.jwcampbell@gmail.com

0428 902 878 kristymay22@outlook.com

BRUCE DRURY

ROMAN SPIDLA

STEVE REYNOLDS

Motel & Caravan Parks Nationwide

Motel, Resort, Caravan Parks Nationwide

Management Rights QLD

0428 631 573 bruceandsandra34@gmail.com

0402 255 078 rayann3010@hotmail.com

0413 614 936 steve.managemenrightsrelieft@gmail.com

CHARLIE MILLINGTON & JACKY RYAN

PAUL KIRKPATRICK

SHANE & MADONNA ASHMAN

Caravan Parks & Motels Nationwide

All property types Nationwide

Management Rights, Nationwide

07 4622 3221 jacquelineryan1@bigpond.com

0419 675 671 paul.kirkpatrick@gmail.com

All Property Types Nationwide

0437 478 401 0438 146 091 shaneashman@outlook.com

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Regular Feature

Meet our team Introducing ResortBrokers' national team of accommodation business and property brokers.

We are the industry experts at your service in every state and territory.

IAN CROOKS

TRUDY CROOKS

TIM CROOKS

ALEX COOK

Chairman Nationwide

Managing Director Nationwide

Director of New Developments and Hotels, Nationwide

Director Nationwide

0411 171 648 ian@resortbrokers.com.au

0477 882 210 trudy@resortbrokers.com.au

0422 208 450 tim@resortbrokers.com.au

0467 600 610 alex@resortbrokers.com.au

CARLA COOK

MARISSA VON STIEGLITZ

NICHOLA LANE

BEN HALL

Director of Marketing and Strategy, Nationwide

Operations Manager Nationwide

EA to Trudy Crooks

Marketing & Communications Manager, Nationwide

0467 600 611 carla@resortbrokers.com.au

0437 198 164 marissa@resortbrokers.com.au

07 3878 3999 nichola@resortbrokers.com.au

0416 295 877 ben@resortbrokers.com.au

NATHAN EADES

JESSIE SHI

JEFF KEAST

KELLI CROUCH

Broker Brisbane

Broker Brisbane

Broker Brisbane

Broker South Australia

0448 339 920 nathan@resortbrokers.com.au

0422 935 428 jessie@resortbrokers.com.au

0414 669 007 jeff@resortbrokers.com.au

0410 441 750 kelli@resortbrokers.com.au

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GLENN MILLAR

CHENOA DANIEL

STEVE CAMPBELL

GREG JAMES

Senior Broker Sunshine Coast

Broker Sunshine Coast

Broker Central Gold Coast

Broker Gold Coast & Northern NSW

0412 277 804 glenn@resortbrokers.com.au

0403 143 151 chenoa@resortbrokers.com.au

0407 220 668 steve@resortbrokers.com.au

0416 247 068 greg@resortbrokers.com.au

PAUL MUELLER

TODD WARNER

DES FAGG

GRANT SULZBERGER

Broker Gold Coast North

Broker Gold Coast South & Northern NSW

Broker North QLD

Broker Central QLD

0439 255 507 paul@resortbrokers.com.au

0438 170 763 todd@resortbrokers.com.au

0427 849 119 des@resortbrokers.com.au

0455 053 832 grant@resortbrokers.com.au

SHANE CROGHAN

RUSSELL ROGERS

JASON VOGLER

JACQUELINE FEATHERBY

Broker Far North QLD

Broker NSW South Coast

Broker SE & SW QLD, NW NSW & New England Region

Broker NSW Central Coast, Hunter & Blue Mountains

0418 451 006 shanec@resortbrokers.com.au

0416 166 909 russell@resortbrokers.com.au

0427 431 213 jasonv@resortbrokers.com.au

0424 497 056 jacqueline@resortbrokers.com.au

CHRIS KELLY

DAVID JEFFERIES

BLAIR MACDONALD

Broker NSW Central West

Broker Victoria

Broker Western Australia

0431 055 221 chris@resortbrokers.com.au

0447 101 970 david@resortbrokers.com.au

0433 149 144 blair@resortbrokers.com.au resortbrokers.com.au

100TH

EDITION

ers • T k o r

HE

Queensland PO Box 5004 West End, QLD 4101 (07) 3878 3999 New South Wales PO Box 567 Ulladulla, NSW 2539 (02) 9904 8224 Victoria PO Box 1100 Carlton, VIC 3053 (03) 9347 3100 South Australia PO Box 327 Fulham Gardens, SA 5024 (08) 8356 5057 Tasmania PO Box 3024 Devonport, TAS 7310 (03) 6424 3474 Western Australia PO Box 103, South Perth, WA 6951 (08) 9314 7638

1300 665 966 resortbrokers.com.au

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